Job Title: Customer Contract Administrator Location : Wisbech Salary: Competitive Job Type: Full-time, permanent Who Are Knowles: We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider. Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK. Today we are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that's not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities. This ethos is demonstrated by our commitment to a continual investment program; today this includes producing our own renewable energy and running a fleet of some of the most efficient vehicles available in order to offset our environmental impact. The Role: To support the contract manager by completing administration tasks and processes. Ensure all business requirements and customer requests related to administrative activities are carried out in full as required. To assist where required with reports, and information for daily and weekly meetings. To work cohesively with all other support functions within the wider operation and carry out any other tasks as reasonably requested by the business. You will have: Minimum of 1 years' experience in a fast paced transport or logistics environment Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams Maintaining standards of H&S, hygiene and security in the work environment Strong PC based knowledge including Excel spreadsheet, Microsoft word, Power-point and transport IT Excellent written, numeracy and accurate data entry skills and strong attention to detail Good communication skills, responds to enquiries via telephone & email providing support for both internal and external contacts Tenacious individual with the ability to think on your feet, confident when making decisions and can challenge to resolve issues Punctual and reliable in approach to work, flexible and adaptable to fit into different teams and environments. Reliable in your approach to work and adaptable to fit into different teams and environments Highly organised, self-sufficient and able to work on own initiative, with ability to multi task, work in a fast paced environment to tight deadlines Own transport, full UK driving licence and ability to make your own way to work Performing the following tasks: Ensure effective and efficient customer service levels are maintained Communicate clearly maintaining a positive and professional attitude towards customers at all times Carry out general administration tasks and aid in the accuracy of paperwork Acknowledging and resolving customer complaints, promptly through various channels Maintaining records of customer's deliveries, discrepancies, comments and queries Maintaining standards of Health & Safety, hygiene and security in the work environment Encouraging team work by displaying the correct behaviours towards all members of the team If this is you please click Apply and attach your CV and we will be in touch. Candidates with experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will all be considered.
Apr 18, 2024
Full time
Job Title: Customer Contract Administrator Location : Wisbech Salary: Competitive Job Type: Full-time, permanent Who Are Knowles: We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider. Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK. Today we are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that's not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities. This ethos is demonstrated by our commitment to a continual investment program; today this includes producing our own renewable energy and running a fleet of some of the most efficient vehicles available in order to offset our environmental impact. The Role: To support the contract manager by completing administration tasks and processes. Ensure all business requirements and customer requests related to administrative activities are carried out in full as required. To assist where required with reports, and information for daily and weekly meetings. To work cohesively with all other support functions within the wider operation and carry out any other tasks as reasonably requested by the business. You will have: Minimum of 1 years' experience in a fast paced transport or logistics environment Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams Maintaining standards of H&S, hygiene and security in the work environment Strong PC based knowledge including Excel spreadsheet, Microsoft word, Power-point and transport IT Excellent written, numeracy and accurate data entry skills and strong attention to detail Good communication skills, responds to enquiries via telephone & email providing support for both internal and external contacts Tenacious individual with the ability to think on your feet, confident when making decisions and can challenge to resolve issues Punctual and reliable in approach to work, flexible and adaptable to fit into different teams and environments. Reliable in your approach to work and adaptable to fit into different teams and environments Highly organised, self-sufficient and able to work on own initiative, with ability to multi task, work in a fast paced environment to tight deadlines Own transport, full UK driving licence and ability to make your own way to work Performing the following tasks: Ensure effective and efficient customer service levels are maintained Communicate clearly maintaining a positive and professional attitude towards customers at all times Carry out general administration tasks and aid in the accuracy of paperwork Acknowledging and resolving customer complaints, promptly through various channels Maintaining records of customer's deliveries, discrepancies, comments and queries Maintaining standards of Health & Safety, hygiene and security in the work environment Encouraging team work by displaying the correct behaviours towards all members of the team If this is you please click Apply and attach your CV and we will be in touch. Candidates with experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will all be considered.
Are you driven by delivering exceptional customer service? Are you eager to contribute your skills to a renowned financial services company? Look no further! Join a leading financial services company with over a century of excellence, who is proud to have a longstanding reputation and commitment to providing first class service to clients. Customer Service Advisor, based in Potters Bar. What they Offer: Welcoming Environment: Join a team-oriented workplace where your skills and expertise are valued. Competitive Salary: Up to 24,000 DOE, with an annual bonus. Comprehensive Benefits: Enjoy perks like income protection, private medical insurance, life assurance, a generous pension and bonus scheme. Professional Development: Receive support for personal and career growth. Location: Based in the heart of Potters Bar, the office is conveniently located near train and bus stations. With a blend of work-from-home and office-based opportunities, flexibility is key. Role Responsibilities: Provide customers with product information and assist with enquiries. Handle incoming telephone enquiries efficiently. Maintain accurate records in compliance with regulations. Investigate and resolve customer complaints and queries. Ideal Candidate: Previous customer service experience. Strong IT skills, including proficiency in Microsoft Outlook and Excel. Minimum 5 GCSEs Grade C or above, including English and Maths. If you're passionate about delivering top-notch customer service and thrive in a dynamic environment, then Tate would like to hear from you! Apply now and join a team where you can take your career to new heights. Don't miss this opportunity to be part of a respected company dedicated to excellence. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Apr 18, 2024
Full time
Are you driven by delivering exceptional customer service? Are you eager to contribute your skills to a renowned financial services company? Look no further! Join a leading financial services company with over a century of excellence, who is proud to have a longstanding reputation and commitment to providing first class service to clients. Customer Service Advisor, based in Potters Bar. What they Offer: Welcoming Environment: Join a team-oriented workplace where your skills and expertise are valued. Competitive Salary: Up to 24,000 DOE, with an annual bonus. Comprehensive Benefits: Enjoy perks like income protection, private medical insurance, life assurance, a generous pension and bonus scheme. Professional Development: Receive support for personal and career growth. Location: Based in the heart of Potters Bar, the office is conveniently located near train and bus stations. With a blend of work-from-home and office-based opportunities, flexibility is key. Role Responsibilities: Provide customers with product information and assist with enquiries. Handle incoming telephone enquiries efficiently. Maintain accurate records in compliance with regulations. Investigate and resolve customer complaints and queries. Ideal Candidate: Previous customer service experience. Strong IT skills, including proficiency in Microsoft Outlook and Excel. Minimum 5 GCSEs Grade C or above, including English and Maths. If you're passionate about delivering top-notch customer service and thrive in a dynamic environment, then Tate would like to hear from you! Apply now and join a team where you can take your career to new heights. Don't miss this opportunity to be part of a respected company dedicated to excellence. Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment. Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we re looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a customer focused approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably lead by example . Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click Apply today and take your next step towards a career with Viking.
Apr 18, 2024
Full time
Looking to work within a vibrant company, combining 25 years of industry expertise with ongoing investment in cutting-edge technology to drive future success? Seeking a role where proactivity is welcomed, with scope to develop and grow? Viking have an exciting opportunity for a Customer Service Team Manager to join our team based in Leicester (1 day home working per week) . You will join us on a full-time, permanent basis and in return, you will receive an excellent salary and benefits package. We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Benefits of joining us as a Customer Service Team Manager: Generous pension (matched contribution up to 6% of your monthly salary) PMI via AXA for your partner and dependents living in the same house up to 24 years of age Life assurance, including: Free global travel insurance Discounted gym membership Staff discount 25 days holiday plus bank holidays (rising to 27 days after 5 years' service) Non contractual bonus dependant on company performance 8 hours paid appointment time per annum £10 pcm contribution towards running costs when you work from home 2 days a week Employee Assistance Programme Free on-site parking Leicester: Subsidised canteen About the Customer Service Team Manager role: You will be responsible for ensuring that you and your team deliver outstanding service to our business customers. You will coach, motivate, monitor and review the performance of up to 12 (FTE) Customer Service Advisors, as they interact with customers, resolving queries and identifying selling opportunities, through inbound calls, email and chat. You will foster a supportive, fun and healthy environment, to allow your team to achieve individual and team Key Performance Indicators (KPIs). You will provide guidance to resolve queries and on the use of the Customer Relationship Management (CRM) and other systems. You will encourage clear communication, information sharing and best practice across your team to develop staff and continuously improve the service. You will create novel challenges to motivate and enthuse your team to go the extra mile to enhance the customer experience, develop customer loyalty and grow our long-term customer base. Your responsibilities as our Customer Service Team Manager will include: Lead and motivate a team to deliver excellent customer service to our business customers. Recruit and induct team members, provide or organise training and progress them through the probation review process. development and conduct appraisals and performance reviews. Communication company and team objectives to team members with provide them with information and advice to empower them to achieve and exceed expectations Provide guidance and ensure the appropriate use of the Customer Relationship Management (CRM) systems such as Salesforce or other systems. Foster a spirit of teamworking and cooperation where information and best practice is shared. What we re looking for in our Customer Service Team Manager: Significant experience leading a team in Customer Services, Marketing, Sales, Retail or Customer Relationship Management environments. Evidence of a customer focused approach, where the customer is central. Strong interpersonal skills promote a positive team spirit. Ability to embed processes, drive consistent high-quality standard and deliver results across a team. Integrity and willingness to take ownership of issues and reliably lead by example . Energy, drive and an ability to act decisively in a fast-paced environment. Clear written and verbal communication skills, to interact with customers with confidence and inform and influence colleagues across the business. Computer literacy, specifically proficiency in Microsoft Office applications Flexible approach to working conditions and hours. Ability to manage multiple projects and activities. Ability to analyse and interpret information objectively to identify key causes and solutions quickly. Want to join our team? If you feel you have the skills and experience required for the Customer Service Team Manager role, please click Apply today and take your next step towards a career with Viking.
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About You: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role. The Glasdon Group Limited is an equal opportunities employer.
Apr 18, 2024
Full time
Job Title: Customer Support Advisor Location : Blackpool Salary: Competitive Job Type: Permanent, Full Time About Us: Glasdon International Limited is part of the Glasdon Group with companies in Europe and the United States and is a market leader in the design, marketing, and supply of environmental and safety products. About The Role: Are you looking for an exciting, challenging and rewarding long-term career opportunity? We are looking for confident and charismatic individuals to join our Customer Support team at our Blackpool facility. The role affords an excellent introduction into the Company and the opportunity for career progression through both practical experience and professional development. If you have a genuine desire to succeed and wish to join a progressive company, with excellent opportunities, career development opportunities and benefits then look no further. The successful candidate with be provided with full and comprehensive training. Duties and Responsibilities: Providing customers with product information in response to requests by email, telephone, or factory visitations. (The majority of contact is through email) Providing customers with quotations for products Answering queries in terms of stock, delivery times, accounts, and production Processing sales orders Providing support to external sales personnel Re-contacting enquirers to make sure they have received literature/quotations and whether they require further information prior to placing an order About You: Confidence, charisma and keen to progress a long-term career Some experience within a sales or customer service environment / familiar with client interactions Keen eye for detail Strong verbal and written communication skills Good administrative, organisational and time management skills Good team player Ability to solve problems Commercial awareness and professional Willing to learn Valid UK Driving Licence (Desirable) Benefits: A competitive commencing salary 33 days paid holiday A comprehensive training programmes Company final salary pension scheme after a minimum of two years' service Life insurance after a minimum of two years' service Pension through NEST within 3 months of start date Cycle to Work scheme Long service awards Private health insurance scheme after a minimum of one year's service Subsidised on-site social space Dress Down Friday Team building days Paid charity days Please click the APPLY button to submit your CV for this role. Candidates with experience or relevant job titles of: Business Studies, Sales Administration, Sales Assistant, Office Administration, Microsoft, Customer Service, Retail Sales, Telesales, Negotiation, Sales Advisor, Customer Support, Call Centre Assistant, Apprenticeship, Estimating, Environmental Awareness and Quote Preparation may also be considered for this role. The Glasdon Group Limited is an equal opportunities employer.
Are you passionate about Customer Service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer. As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customer's shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future. PAM are part of Saint-Gobain UK & Ireland and is the premier supplier of ductile iron products and solutions to the UK's key utilities, telecoms, highways, civil engineering and construction industries. This role can be worked on a hybrid basis with two days in the office required per week. PAM also offers an early finish once a week at 1.30pm. What we're looking for: At PAM we "show we care", we "make it happen" and we "be our best". These values run through our business in everything we do. To live these values in the customer service team you will be customer centric and put yourself in the customer's shoes, go the extra mile and get it right first time to make it happen and be driven by continual improvement, learning and development to be your best self. Previous experience is not as important as the following: Strong communication skills to harvest business relationships Inquisitive and invested in understanding the business, products and your customers so we can add real value High attention to detail to get it right first time Digital competency to pick up new systems And the ability prioritise tasks to meet varied demands What you will be doing: You will be our customers main point of contact and communicate with them on daily basis on the phone, via email or EDI when they order online. You will truly understand your customer's needs, so you can give relevant and expert product guidance, common sense check their orders and make sure we get it right first time. Day to day you will be liaising with multiple departments to make sure we can fulfil our orders and keep customers informed regarding lead-time, despatch, and after-sales queries spotting areas to improve on as you go. Your role will involve: Expertly developing customer relationships and investing time to understanding their needs. Processing and managing orders from our customers from stock orders to more complex and bespoke orders ensuring we get it right first time. Liaising internally with all departments from logistics and sales to technical and finance to assure that all variables in a customer's order run smoothly and aftersales is effective and efficient. Responding to any customer complaint with empathy, ensuring all details of the concern are captured, logged and actioned, learning from any errors we made. Look for ways to continually improve customer experience and engage in team initiatives aimed at working better together. Is this job for you? Are PAM and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working pattern is 8.30am-5pm Monday to Friday with an early finish at 1.30pm each week. If you need more flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you
Apr 18, 2024
Full time
Are you passionate about Customer Service, getting things right first time and enjoy learning about your customer and products to really add value to the service you offer. As the Customer Service Advisor, you are the heartbeat of our business and connect us to our customers, you bring our products to life and create solutions by putting yourself in the customer's shoes and investing time to understand their business and how we can support their projects and goals, both now and in the future. PAM are part of Saint-Gobain UK & Ireland and is the premier supplier of ductile iron products and solutions to the UK's key utilities, telecoms, highways, civil engineering and construction industries. This role can be worked on a hybrid basis with two days in the office required per week. PAM also offers an early finish once a week at 1.30pm. What we're looking for: At PAM we "show we care", we "make it happen" and we "be our best". These values run through our business in everything we do. To live these values in the customer service team you will be customer centric and put yourself in the customer's shoes, go the extra mile and get it right first time to make it happen and be driven by continual improvement, learning and development to be your best self. Previous experience is not as important as the following: Strong communication skills to harvest business relationships Inquisitive and invested in understanding the business, products and your customers so we can add real value High attention to detail to get it right first time Digital competency to pick up new systems And the ability prioritise tasks to meet varied demands What you will be doing: You will be our customers main point of contact and communicate with them on daily basis on the phone, via email or EDI when they order online. You will truly understand your customer's needs, so you can give relevant and expert product guidance, common sense check their orders and make sure we get it right first time. Day to day you will be liaising with multiple departments to make sure we can fulfil our orders and keep customers informed regarding lead-time, despatch, and after-sales queries spotting areas to improve on as you go. Your role will involve: Expertly developing customer relationships and investing time to understanding their needs. Processing and managing orders from our customers from stock orders to more complex and bespoke orders ensuring we get it right first time. Liaising internally with all departments from logistics and sales to technical and finance to assure that all variables in a customer's order run smoothly and aftersales is effective and efficient. Responding to any customer complaint with empathy, ensuring all details of the concern are captured, logged and actioned, learning from any errors we made. Look for ways to continually improve customer experience and engage in team initiatives aimed at working better together. Is this job for you? Are PAM and Saint-Gobain inclusive employers? Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world. We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us. And what about flexibility? The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. Our standard working pattern is 8.30am-5pm Monday to Friday with an early finish at 1.30pm each week. If you need more flexibility- we'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen. If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you
French Speaking Customer Service Rugby 25K Office Based (Some Hybrid after training but mainly office based) (Apply online only) Mon - Fri Full Time - Permanent Job STOP: PLEASE READ THE JOB FULLY BEFORE APPLYING. We are looking for a French speaking customer service advisor to start a full-time role within a busy manufacturing facility in the Rugby area (Swift Valley) This is a mainly office-based role (some hybrid after training but no more than 2 days per week depending on the rota). It's a nice role where you take calls from customers, talk about products being orders, use a computer system, follow a process and deal with customers on a "one call approach". You may be dealing with delivery issues, taking to local suppliers, or dealing with internal customers. It's a close knit, supportive and very friendly team with a great manager who really does inspire you to be. This is a relaxed role and a great role for someone who is fluent in written and spoken French, loves customer service and has a real passion for making customers feel special. This role offers you: 25K p/year Job security as it's a permanent job from day one. Excellent facilities. A nice career ladder to climb. Lots of support from a great team. APPLY NOW Applying is easy, just respond back to this advert with your CV clearly showing suitable experience and we will be in touch. If you prefer you can call SolviT Recruitment and ask for Scott Saunders on (01455) (phone number removed). A CV will be needed to be processed but there is no harm in calling. Please note this is mainly an office-based role - there are absolutely no full-time work from home-based options (it doesn't work for this role).
Apr 18, 2024
Full time
French Speaking Customer Service Rugby 25K Office Based (Some Hybrid after training but mainly office based) (Apply online only) Mon - Fri Full Time - Permanent Job STOP: PLEASE READ THE JOB FULLY BEFORE APPLYING. We are looking for a French speaking customer service advisor to start a full-time role within a busy manufacturing facility in the Rugby area (Swift Valley) This is a mainly office-based role (some hybrid after training but no more than 2 days per week depending on the rota). It's a nice role where you take calls from customers, talk about products being orders, use a computer system, follow a process and deal with customers on a "one call approach". You may be dealing with delivery issues, taking to local suppliers, or dealing with internal customers. It's a close knit, supportive and very friendly team with a great manager who really does inspire you to be. This is a relaxed role and a great role for someone who is fluent in written and spoken French, loves customer service and has a real passion for making customers feel special. This role offers you: 25K p/year Job security as it's a permanent job from day one. Excellent facilities. A nice career ladder to climb. Lots of support from a great team. APPLY NOW Applying is easy, just respond back to this advert with your CV clearly showing suitable experience and we will be in touch. If you prefer you can call SolviT Recruitment and ask for Scott Saunders on (01455) (phone number removed). A CV will be needed to be processed but there is no harm in calling. Please note this is mainly an office-based role - there are absolutely no full-time work from home-based options (it doesn't work for this role).
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £23,000 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the front line of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve - You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels - You understand the need for diligence with reporting and can identify any risk areas - You have beginner to intermediate knowledge of Excel What you ll be busy doing: - Answering and responding to Partners billing queries via telephone or email - Liaising with internal teams to resolve billing queries - Completion of routine administrative duties - Run reports and updating spreadsheets - Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained - Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Apr 18, 2024
Full time
Role: Partner Support Advisor (Billing) Location: Brockworth, Gloucester Competitive Salary: £23,000 Per Annum Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: We currently have an exciting opportunity for a Partner Support Advisor specialising in Billing at Onecom Partners, part of the Onecom Group. As our Partner Support Advisor, you will be the front line of Onecom Partners Operations Help Desk as well as specialising in Billing. You will play a vital role in the success of the group and its portfolio of clients. You'll be great in this role if: - You're a strong communicator with excellent attention to detail and accuracy - You can empathise with customers and have a naturally helpful attitude - You're IT literate and have a desire to learn and improve - You can work independently, on your own initiative as well as part of a team - You have tons of enthusiasm, self-motivation & a willingness to operate flexibly - You have strong Interpersonal skills and proven ability to develop effective working relationships at all levels - You understand the need for diligence with reporting and can identify any risk areas - You have beginner to intermediate knowledge of Excel What you ll be busy doing: - Answering and responding to Partners billing queries via telephone or email - Liaising with internal teams to resolve billing queries - Completion of routine administrative duties - Run reports and updating spreadsheets - Monitor and report on business impacting issues relating to key accounts - Liaising with internal and external auditors and dealing with irregularities as they arise - Work on several tasks at once and prioritise own workload as operationally required - Ensure correct and accurate information on customer accounts is always maintained - Support the Billing Manager with ongoing improvements to the billing function Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Talk Staff Group Limited
Loughborough, Leicestershire
We are currently looking to recruit a Customer Service Advisor for our fast growing client in Loughborough, who offer sustainability, inclusivity, and diversity. The main purpose of the role is to be the first point of contact to provide excellent customer service. As part of the Maintenance Controller role, you ll require: Proven customer service experience Competent with the use of MS Office Hold excellent time management skills and attention to detail Ability to work under pressure The ideal candidate will have previous experience of working within customer service/customer care and possess excellent administration skills. You will be an excellent communicator with a professional telephone manner. Having experience within the automotive industry would be advantageous. You will also have the ability to prioritise your workload and keep to strict deadlines Reporting to the Reactive Maintenance Supervisor, you ll also be: Providing exceptional customer service to customers Taking inbound calls Making outbound calls Answering and resolving incoming queries via phone and email Ensuring any customer queries are responded to in line with business requirements Escalating any customer queries to the relevant team supervisor as required Recording day to day conversations Liaising with different departments as required Salary & Working Hours £25000 per annum Monday to Friday 8.30am 5.30pm Pension scheme Free onsite parking Wellness programme 25 days holiday plus bank holidays Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an employment agency in relation to this vacancy. See our website for more details and jobs available - (url removed)
Apr 18, 2024
Full time
We are currently looking to recruit a Customer Service Advisor for our fast growing client in Loughborough, who offer sustainability, inclusivity, and diversity. The main purpose of the role is to be the first point of contact to provide excellent customer service. As part of the Maintenance Controller role, you ll require: Proven customer service experience Competent with the use of MS Office Hold excellent time management skills and attention to detail Ability to work under pressure The ideal candidate will have previous experience of working within customer service/customer care and possess excellent administration skills. You will be an excellent communicator with a professional telephone manner. Having experience within the automotive industry would be advantageous. You will also have the ability to prioritise your workload and keep to strict deadlines Reporting to the Reactive Maintenance Supervisor, you ll also be: Providing exceptional customer service to customers Taking inbound calls Making outbound calls Answering and resolving incoming queries via phone and email Ensuring any customer queries are responded to in line with business requirements Escalating any customer queries to the relevant team supervisor as required Recording day to day conversations Liaising with different departments as required Salary & Working Hours £25000 per annum Monday to Friday 8.30am 5.30pm Pension scheme Free onsite parking Wellness programme 25 days holiday plus bank holidays Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support. Talk Staff Recruitment act as an employment agency in relation to this vacancy. See our website for more details and jobs available - (url removed)
Job Title: Business Submission Team Leader Location: Holborn Salary: 30k - 35k per annum DOE Job Type: Full-time, Permanent An exciting opportunity has come up to join a successful Senior Partner Practice of St. James's Place, in our Holborn offices, based next door to Covent Garden, London. We are seeking an experienced business submission administrator who has previously worked at St. James's Place, who is looking for the next step in their career, to come in and lead our business processing team. You will be super organised, have the technical experience to understand the work and delegate out to the team and also complete business processing tasks. This is a role with great opportunity and career growth, with a great work culture and a team who are all supportive of one and other. Key Duties: Delegating all work that comes into the business processing team, creating specific workflows on Salesforce to assign work to the team Liaise with 3rd party contractors, such as Virtual Support, ensuring standards are met efficiently Supporting case tracking to ensure timely and accurate updates can be provided on all work that the Practice is undertaking Manage advisor expectations and act as a communication channel for the administration team Provide high level technical and administrative support to the Practice Pre-meeting preparation and post meeting follow up, including accurately updating client files on Salesforce CRM Assist with training of less experienced members of the team Process applications accurately and record the required management information Progress applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner Answering incoming telephone calls, dealing confidently and effectively with clients, product providers and third parties with professional and effective communication skills Extensive liaison with SJP Admin Centres, providing information required to complete transactions within specific timescales Prepare review and suitability letters and illustrations (liaising with administrators), taking full responsibility for the client files and back office IT records throughout the advice process Assist in the back-end business processing of cases in an orderly and timely manner Knowledge and Experience: Previous experience within St. James's Place ESSENTIAL Demonstrates up to date knowledge of relevant regulation and legislation Experience of client management systems such as Salesforce Experience of leading a team and overseeing all workload in that team Skills and Behaviours: Able to transpose information accurately Strong numeracy skills Comfortable using templated Suitability Letters Confident in dealing with third parties and can work with total discretion Highly organised with excellent communication skills Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel) Exceptional attention to detail Manages time effectively with the ability to multi-task Keeps calm when faced with conflicting demands and handles these effectively Demonstrates a positive attitude at all times Works well on own tasks as well as on shared goals as part of a team Enthusiasm to help clients and their team Quality Focus: Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision. Stays focused on tasks in spite of distractions and interruptions Team Work: Promotes cooperation and commitment within a team to achieve goals and deliverables Embracing Change: Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems Developing Self and Others: Demonstrates an ongoing commitment to learning and self-improvement Communicating Effectively: Understands and learns from what others say and conveys ideas and facts using language the audience will best understand Planning and Organising: Manages own time, priorities, and resources to achieve goals Client Care: Builds and maintains a first-class experience for the client through the products and services offered by the business Benefits: Annual performance bonus Birthdays free day off 4 days in office, Fridays WFH To apply, please note: To apply, you must be eligible to live and work in the UK. Please note that if you do not receive a response within 14 days of submitting your application, please assume you have been unsuccessful, we thank you for your interest. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Business Development Manager, Operations Manager, Project Manager, Sales Team Lead, Marketing Manager, Customer Success Manager, Product Manager, Team Supervisor, Account Manager, Strategic Initiatives Lead, Commercial Manager, Team Coordinator, Business Strategy Manager, Management Consultant, Business Operations Lead, Corporate Development Manager, Business Intelligence Manager, Innovation Manager, Client Services Manager, Business Unit Manager will also be considered for this role.
Apr 18, 2024
Full time
Job Title: Business Submission Team Leader Location: Holborn Salary: 30k - 35k per annum DOE Job Type: Full-time, Permanent An exciting opportunity has come up to join a successful Senior Partner Practice of St. James's Place, in our Holborn offices, based next door to Covent Garden, London. We are seeking an experienced business submission administrator who has previously worked at St. James's Place, who is looking for the next step in their career, to come in and lead our business processing team. You will be super organised, have the technical experience to understand the work and delegate out to the team and also complete business processing tasks. This is a role with great opportunity and career growth, with a great work culture and a team who are all supportive of one and other. Key Duties: Delegating all work that comes into the business processing team, creating specific workflows on Salesforce to assign work to the team Liaise with 3rd party contractors, such as Virtual Support, ensuring standards are met efficiently Supporting case tracking to ensure timely and accurate updates can be provided on all work that the Practice is undertaking Manage advisor expectations and act as a communication channel for the administration team Provide high level technical and administrative support to the Practice Pre-meeting preparation and post meeting follow up, including accurately updating client files on Salesforce CRM Assist with training of less experienced members of the team Process applications accurately and record the required management information Progress applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner Answering incoming telephone calls, dealing confidently and effectively with clients, product providers and third parties with professional and effective communication skills Extensive liaison with SJP Admin Centres, providing information required to complete transactions within specific timescales Prepare review and suitability letters and illustrations (liaising with administrators), taking full responsibility for the client files and back office IT records throughout the advice process Assist in the back-end business processing of cases in an orderly and timely manner Knowledge and Experience: Previous experience within St. James's Place ESSENTIAL Demonstrates up to date knowledge of relevant regulation and legislation Experience of client management systems such as Salesforce Experience of leading a team and overseeing all workload in that team Skills and Behaviours: Able to transpose information accurately Strong numeracy skills Comfortable using templated Suitability Letters Confident in dealing with third parties and can work with total discretion Highly organised with excellent communication skills Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel) Exceptional attention to detail Manages time effectively with the ability to multi-task Keeps calm when faced with conflicting demands and handles these effectively Demonstrates a positive attitude at all times Works well on own tasks as well as on shared goals as part of a team Enthusiasm to help clients and their team Quality Focus: Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision. Stays focused on tasks in spite of distractions and interruptions Team Work: Promotes cooperation and commitment within a team to achieve goals and deliverables Embracing Change: Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems Developing Self and Others: Demonstrates an ongoing commitment to learning and self-improvement Communicating Effectively: Understands and learns from what others say and conveys ideas and facts using language the audience will best understand Planning and Organising: Manages own time, priorities, and resources to achieve goals Client Care: Builds and maintains a first-class experience for the client through the products and services offered by the business Benefits: Annual performance bonus Birthdays free day off 4 days in office, Fridays WFH To apply, please note: To apply, you must be eligible to live and work in the UK. Please note that if you do not receive a response within 14 days of submitting your application, please assume you have been unsuccessful, we thank you for your interest. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Business Development Manager, Operations Manager, Project Manager, Sales Team Lead, Marketing Manager, Customer Success Manager, Product Manager, Team Supervisor, Account Manager, Strategic Initiatives Lead, Commercial Manager, Team Coordinator, Business Strategy Manager, Management Consultant, Business Operations Lead, Corporate Development Manager, Business Intelligence Manager, Innovation Manager, Client Services Manager, Business Unit Manager will also be considered for this role.
East Cambridgeshire District Council
Ely, Cambridgeshire
East Cambridge District Council have an exciting opportunity for a Senior Democratic Services Officer to join their team. Location: Ely, Cambridgeshire (CB7 4EE) Salary: £34,834 to £40,221 p.a. plus benefits package Job Type: Full-time, Permanent Close Date: 6th May 2024 About Us: East Cambridgeshire District Council is an ambitious and forward-thinking Council with a number of exciting initiatives and projects in the pipeline. The Council has two local authority trading companies, providing extra challenges and opportunities for the authority. Senior Democratic Services Officer The Role: We are looking for someone to join our small but friendly, enthusiastic and dedicated Democratic Services Team who provide support, guidance and advice to the Council, its various Committees and other decision-making bodies. You will be directly responsible for the administration of a number of Committees and related bodies; undertake support, research and project work; and provide assistance for Elections and Electoral Services. You will also give information, support and advice to Councillors, officers and the public. This post would be particularly suitable for someone with Local Government/Public Sector experience, looking to develop their career. Senior Democratic Services Officer Key Responsibilities: - Be responsible for providing a comprehensive, professional and effective Member meetings administration service to designated Committees, other Member bodies, and the Council s Trading Companies - Act as the lead advisory officer to the Chairman, Lead Officer(s), Councillors, external stakeholders and the public on legal, constitutional and procedural matters - Supervise, train, mentor, develop, motivate, support and appraise the Democratic Services Officer (Trainee) to maximise effectiveness and job satisfaction - Promote understanding of the democratic process to officers, Councillors and the public - Assist in administration connected with Council/Trading Company functions in accordance with the relevant procedures and statutory provisions - Be responsible for maintaining and updating knowledge and information for the different lead Members and officers - Aid in administrative tasks for maintaining the Register of Electors and organising Elections, Referenda, and Polls according to set procedures and timelines Senior Democratic Services Officer You: You will need to have experience of committees/meetings administration, including the production of agendas; attendance at meetings; the preparation and publication of Minutes; and giving procedural advice to ensure compliance with good governance/democratic process. Also, you will have: - Good written, oral, interpersonal and IT skills - The ability to work effectively on you own initiative, under pressure and to tight deadlines - Good organisation and presentation skills - The ability to display tact and discretion while working with Councillors, officers at all levels, external partners/stakeholders, and the public - A flexible, proactive, customer-focused approach and ability to work effectively as part of a team - Education (or work experience) to at least A Level standard or equivalent - Valid UK Driving Licence Senior Democratic Services Officer Benefits: In return, the Council offers a range of benefits including: - Childcare scheme (in approved cases) - Occupational health programme - Training and development - Holiday, sickness and salary pension scheme entitlement Application Process: The application deadline is Monday, May 6th, 2024, with interviews scheduled for Wednesday, May 15th, 2024. To submit your application for this exciting Senior Democratic Services Officer opportunity, please click Apply now.
Apr 18, 2024
Full time
East Cambridge District Council have an exciting opportunity for a Senior Democratic Services Officer to join their team. Location: Ely, Cambridgeshire (CB7 4EE) Salary: £34,834 to £40,221 p.a. plus benefits package Job Type: Full-time, Permanent Close Date: 6th May 2024 About Us: East Cambridgeshire District Council is an ambitious and forward-thinking Council with a number of exciting initiatives and projects in the pipeline. The Council has two local authority trading companies, providing extra challenges and opportunities for the authority. Senior Democratic Services Officer The Role: We are looking for someone to join our small but friendly, enthusiastic and dedicated Democratic Services Team who provide support, guidance and advice to the Council, its various Committees and other decision-making bodies. You will be directly responsible for the administration of a number of Committees and related bodies; undertake support, research and project work; and provide assistance for Elections and Electoral Services. You will also give information, support and advice to Councillors, officers and the public. This post would be particularly suitable for someone with Local Government/Public Sector experience, looking to develop their career. Senior Democratic Services Officer Key Responsibilities: - Be responsible for providing a comprehensive, professional and effective Member meetings administration service to designated Committees, other Member bodies, and the Council s Trading Companies - Act as the lead advisory officer to the Chairman, Lead Officer(s), Councillors, external stakeholders and the public on legal, constitutional and procedural matters - Supervise, train, mentor, develop, motivate, support and appraise the Democratic Services Officer (Trainee) to maximise effectiveness and job satisfaction - Promote understanding of the democratic process to officers, Councillors and the public - Assist in administration connected with Council/Trading Company functions in accordance with the relevant procedures and statutory provisions - Be responsible for maintaining and updating knowledge and information for the different lead Members and officers - Aid in administrative tasks for maintaining the Register of Electors and organising Elections, Referenda, and Polls according to set procedures and timelines Senior Democratic Services Officer You: You will need to have experience of committees/meetings administration, including the production of agendas; attendance at meetings; the preparation and publication of Minutes; and giving procedural advice to ensure compliance with good governance/democratic process. Also, you will have: - Good written, oral, interpersonal and IT skills - The ability to work effectively on you own initiative, under pressure and to tight deadlines - Good organisation and presentation skills - The ability to display tact and discretion while working with Councillors, officers at all levels, external partners/stakeholders, and the public - A flexible, proactive, customer-focused approach and ability to work effectively as part of a team - Education (or work experience) to at least A Level standard or equivalent - Valid UK Driving Licence Senior Democratic Services Officer Benefits: In return, the Council offers a range of benefits including: - Childcare scheme (in approved cases) - Occupational health programme - Training and development - Holiday, sickness and salary pension scheme entitlement Application Process: The application deadline is Monday, May 6th, 2024, with interviews scheduled for Wednesday, May 15th, 2024. To submit your application for this exciting Senior Democratic Services Officer opportunity, please click Apply now.
Experience level: 20+ Years Mandatory skills: SAP S/4HANA with RISE, Presales experience and cloud solutions. Key Function: SAP Presales Solution Architect (RISE with SAP - Cloud) to assist client to achieve international growth objectives by: Supporting the sale of strategically important deals with Winning Solution and Thought Leadership Focus on crafting SAP S/4HANA Cloud Deployment Option - RISE with SAP Developing other solution team members Develop client into new industries, propositions, services, technologies. Key Objectives: Deliver sales revenue targets through individual - solo and team-based selling. To support qualification of initial leads and determine appropriate bid team. Own bid life cycle for smaller bids whilst contributing to larger bids. To lead/support complex and outside the norm customer bid opportunities and customer ITT responses - leading to the client to choose client as their preferred partner. Act as a quality assurance on proposals documents and presentations written by less experienced team members. To be part of the initial project delivery team in order to architect the solution design and de-risk the project. To build strong industry/partner relationships To develop own skill set to maintain thought leadership' status in customer's and peers' eyes. Mentor Solutions Managers/Managing Consultants to become Solution Architects Core Competencies: Can conceptualize and communicate winning propositions - making complex ideas look simple. SAP S/4HANA (IaaS & RISE) Rightsizing and Migration to Cloud Programmed DEV/SEC/OPS & Agile Delivery Advisor SAP Hardware & Software Architecture Trusted Advisor Strong knowledge of SAP S/4HANA Transformation Projects SAP Innovator not follower Developing SAP RISE focused Value Proposition for Rightsizing/Archiving for S/4HANA & BW/4HANA. Bright, ability to rapidly pick-up new technologies, propositions and business areas Outcome oriented - maximizing balance of effort vs benefit to achieve objectives. Demonstrates excellent communication skills both verbally and in writing. Ability to work under own initiative and under tight time pressures - planning, prioritizing and controlling own workload. Precise approach to project management and procedures Ability to assert own ideas to clients and within client senior management. Is able to give strong coaching and feedback where needed to client or client team members. Continuous improvement - Inquisitive - self teaching of relevant new business thinking and technology solutions. Proactively contributes to the body of knowledge at client. Role Competencies: Broad, credible knowledge of client integrated (multi-Line of Business) propositions, technologies, differentiation and track record. Detailed knowledge of business requirements and solutions in their focus area (Technology, Industry or LOB) Work with account and commercial team to conceptualize and communicate winning propositions. Mobilize and motivate a bid team and project team. Lead/support the preparation and delivery of sales proposals and presentations. Can add value to and often own the strategy and tactics to win bids - develop/enhance client differentiators during a sales process. Entrepreneurial - can identify and develop opportunities within existing accounts. Oversee portfolio of bids - with the ability to successfully multi-task without over committing Ability to organize and co-ordinate diverse groups in complex situations. Broad content experience across multiple lines of business Broad technical appreciation - including ALL key SAP functionality and technology; With ability to rapidly assess new technology solutions. Lead functional/technical architecture in complex SAP and non-SAP environments. Support the Program-me Director to develop phasing strategy, plans, benefits case, org structures, risks and issues. Manages design workshops on multiple area of expertise. Command the respect and confidence of other Solution Architects, Solution Directors and the Commercial Team Ability to develop client methods and tools and contribute to Solution Team strategy. Skills/Knowledge/Experience: Educated to degree level or equivalent - expect 1st or 2:1. Extensive minimum experience in relevant technology (eg SAP) and/or business area - with 6 project life cycle S/4HANA - RISE with SAP Cloud experience - Solution & BOM Strong sales experience - of selling technology solutions; Delivering proposals as both stand alone or an integral part of wider consult-build-run propositions. Broad experience of Big Four' (or similar) consulting practices and methodologies In depth relevant technology or business solutions architect experience in FTSE 100/250 level companies Track history of leadership
Apr 18, 2024
Full time
Experience level: 20+ Years Mandatory skills: SAP S/4HANA with RISE, Presales experience and cloud solutions. Key Function: SAP Presales Solution Architect (RISE with SAP - Cloud) to assist client to achieve international growth objectives by: Supporting the sale of strategically important deals with Winning Solution and Thought Leadership Focus on crafting SAP S/4HANA Cloud Deployment Option - RISE with SAP Developing other solution team members Develop client into new industries, propositions, services, technologies. Key Objectives: Deliver sales revenue targets through individual - solo and team-based selling. To support qualification of initial leads and determine appropriate bid team. Own bid life cycle for smaller bids whilst contributing to larger bids. To lead/support complex and outside the norm customer bid opportunities and customer ITT responses - leading to the client to choose client as their preferred partner. Act as a quality assurance on proposals documents and presentations written by less experienced team members. To be part of the initial project delivery team in order to architect the solution design and de-risk the project. To build strong industry/partner relationships To develop own skill set to maintain thought leadership' status in customer's and peers' eyes. Mentor Solutions Managers/Managing Consultants to become Solution Architects Core Competencies: Can conceptualize and communicate winning propositions - making complex ideas look simple. SAP S/4HANA (IaaS & RISE) Rightsizing and Migration to Cloud Programmed DEV/SEC/OPS & Agile Delivery Advisor SAP Hardware & Software Architecture Trusted Advisor Strong knowledge of SAP S/4HANA Transformation Projects SAP Innovator not follower Developing SAP RISE focused Value Proposition for Rightsizing/Archiving for S/4HANA & BW/4HANA. Bright, ability to rapidly pick-up new technologies, propositions and business areas Outcome oriented - maximizing balance of effort vs benefit to achieve objectives. Demonstrates excellent communication skills both verbally and in writing. Ability to work under own initiative and under tight time pressures - planning, prioritizing and controlling own workload. Precise approach to project management and procedures Ability to assert own ideas to clients and within client senior management. Is able to give strong coaching and feedback where needed to client or client team members. Continuous improvement - Inquisitive - self teaching of relevant new business thinking and technology solutions. Proactively contributes to the body of knowledge at client. Role Competencies: Broad, credible knowledge of client integrated (multi-Line of Business) propositions, technologies, differentiation and track record. Detailed knowledge of business requirements and solutions in their focus area (Technology, Industry or LOB) Work with account and commercial team to conceptualize and communicate winning propositions. Mobilize and motivate a bid team and project team. Lead/support the preparation and delivery of sales proposals and presentations. Can add value to and often own the strategy and tactics to win bids - develop/enhance client differentiators during a sales process. Entrepreneurial - can identify and develop opportunities within existing accounts. Oversee portfolio of bids - with the ability to successfully multi-task without over committing Ability to organize and co-ordinate diverse groups in complex situations. Broad content experience across multiple lines of business Broad technical appreciation - including ALL key SAP functionality and technology; With ability to rapidly assess new technology solutions. Lead functional/technical architecture in complex SAP and non-SAP environments. Support the Program-me Director to develop phasing strategy, plans, benefits case, org structures, risks and issues. Manages design workshops on multiple area of expertise. Command the respect and confidence of other Solution Architects, Solution Directors and the Commercial Team Ability to develop client methods and tools and contribute to Solution Team strategy. Skills/Knowledge/Experience: Educated to degree level or equivalent - expect 1st or 2:1. Extensive minimum experience in relevant technology (eg SAP) and/or business area - with 6 project life cycle S/4HANA - RISE with SAP Cloud experience - Solution & BOM Strong sales experience - of selling technology solutions; Delivering proposals as both stand alone or an integral part of wider consult-build-run propositions. Broad experience of Big Four' (or similar) consulting practices and methodologies In depth relevant technology or business solutions architect experience in FTSE 100/250 level companies Track history of leadership
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Apr 18, 2024
Full time
As a Retail Sales Advisor, you will use your passion and infectious enthusiasm to support our customers throughout their journey. You will connect with them, to understand their inspirations, individual style and lifestyle to help them find their dream sofa. Working together in your close knit team, you will be the face of the store and will become a DFS expert, knowing everything about our range from how firm or squishy, to our selection of fabrics and leathers, and using your expertise to provide an exceptional, personalised shopping experience to every customer. Are you ready to make yourself at DFS? About DFS It takes a whole lot of passion to be at the centre of what makes a house feel like home - and that's just what we do at DFS. We're the leading sofa retail specialist in the UK, helping people find a comfy seat on their great quality sofas since 1969. We're a market leader in the UK because of one thing: our people. Our people made us who we are and will drive us into our ambitious future, together. We offer incredible opportunities to get stuck into fun and meaningful work as well as learn new skills - so you can really 'find your thing'. What you'll be doing Warmly greet customers and engage with them in a friendly and professional manner Ask questions and listen to customers to learn about their wants and needs to help guide them to find their perfect sofa Maintain thorough knowledge of DFS products, their features, benefits and cost Completing customer orders via an Apple Ipad & completing finance applications Work collaboratively with the team and senior managers to provide feedback and continually improve the standards of service we offer Represent DFS values and those of our brand partners in everything that you do The role is for you if You have a natural flair for engaging with customers and thrive in a customer facing role You're confident to proactively approach customers and discuss their needs You're able to build positive relationships within the store You're motivated by targets and KPI's You've got a dedicated work ethic and want to be recognised and rewarded for it You want to work in a team environment where everyone is welcome and you can have fun You have great attention to detail - you'll be ordering furniture that is handmade to your customer's specifications You have a willingness to learn and a positive and friendly attitude DFS Benefits Retail Bonus Scheme - opportunity to earn bonus and uncapped commission every month Progression and Development opportunities to grow your skills A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance - the time you need to rest and relax and the longer you're with us, the more time you'll get! Opportunity to purchase additional holidays each year! Enhanced maternity, paternity and adoption leave to give you the time you need to settle in with your new family member Access to a range of high street & online discounts from: Sainsbury's, ASOS, Currys PC World, IKEA, John Lewis and more. Discounted Gym and Cinema memberships to help you unwind Group Pension Scheme Group Sharesave Scheme Life Assurance & Company Sick Pay Full comprehensive training Paid days to volunteer each year Any offer is subject to references & DBS Checks
Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset. SALARY: £25,000 - £28,000 per annum + Commission + Benefits LOCATION: Hybrid Working from Home and the Office in Bath, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 Hours per Week, Monday to Saturday (Saturdays are worked on a rota basis with a day off in lieu) IS THIS YOU? Do you have excellent communication and listening skills? Have you had previous experience working in an inbound call centre environment? If the answer is yes to the above, then we would love to hear from you. We are looking for talented individuals to join our Customer Care Team who as a Customer Service Advisor / Contact Centre Agent / Customer Care Representative who is passionate about putting the customer at the heart of everything they do. JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent / Customer Care Representativewith a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office. Working as the Customer Service Advisor / Customer Care Representative you will be responsible for effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner. As the Customer Service Advisor / Customer Care Representative you will take ownership of anything from information on products and order updates to complaints, always aiming to resolve first time. WHO WE ARE Here at Truespeed we don't just offer jobs - we offer careers. We're committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth. DUTIES Your duties as a Customer Service Advisor / Customer Care Representative will include: Effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time Improving customer satisfaction by owning a customer query through to resolution Taking an active role in complaint resolution with the aim to resolve on first contact Booking installations, outlining the process, and answering any queries Renewing contracts, ensuring the customer is fully informed of actions taken Problem solving and contributing to the improvement of working processes within the team and wider business Sharing information with colleagues and updating knowledge management systems Any other reasonable duties that may be required from time to time to ensure all our customers have a great experience with Truespeed CANDIDATE REQUIREMENTS Demonstrable experience gained in a high volume B2C customer service centre Experience in handling and owning complaints through to resolution and to timescales Good working knowledge of Microsoft Office, G-Suite, and Google Analytics Ability to simplify complex topics and communicate them clearly with customers Confident and professional verbal and written communication Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries Empathetic and able to relate to a wide-ranging demographic Flexible approach and ability to meet deadlines Desire to learn and takes initiative to develop professionally Excellent time management skills Positive can-do attitude BENEFITS Life insurance Health care options Competitive pension scheme Hybrid working 25 days holiday plus bank holidays Great opportunities for career development Onsite parking Casual dress Commission scheme Attractive employee referral scheme NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P12092 This job is being advertised by AWD online on behalf of Truespeed Communications Ltd
Apr 18, 2024
Full time
Customer Service Advisor / Contact Centre Agent / Customer Care Representative with a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office is required to join our team at Truespeed based in Bath, Somerset. SALARY: £25,000 - £28,000 per annum + Commission + Benefits LOCATION: Hybrid Working from Home and the Office in Bath, Somerset JOB TYPE: Full-Time, Permanent WORKING HOURS: 40 Hours per Week, Monday to Saturday (Saturdays are worked on a rota basis with a day off in lieu) IS THIS YOU? Do you have excellent communication and listening skills? Have you had previous experience working in an inbound call centre environment? If the answer is yes to the above, then we would love to hear from you. We are looking for talented individuals to join our Customer Care Team who as a Customer Service Advisor / Contact Centre Agent / Customer Care Representative who is passionate about putting the customer at the heart of everything they do. JOB OVERVIEW We have a fantastic new job opportunity for a Customer Service Advisor / Contact Centre Agent / Customer Care Representativewith a great combination of administrative, customer service and organisational / time-management skills, as well as a good understanding of Microsoft Office. Working as the Customer Service Advisor / Customer Care Representative you will be responsible for effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner. As the Customer Service Advisor / Customer Care Representative you will take ownership of anything from information on products and order updates to complaints, always aiming to resolve first time. WHO WE ARE Here at Truespeed we don't just offer jobs - we offer careers. We're committed to creating an engaging, supportive, and inclusive workplace and providing opportunities for development, training, and growth. DUTIES Your duties as a Customer Service Advisor / Customer Care Representative will include: Effectively handling customer queries through our email, social, chat and telephony channels in a timely and professional manner Taking ownership of anything from information on products and order updates to complaints, always aiming to resolve first time Improving customer satisfaction by owning a customer query through to resolution Taking an active role in complaint resolution with the aim to resolve on first contact Booking installations, outlining the process, and answering any queries Renewing contracts, ensuring the customer is fully informed of actions taken Problem solving and contributing to the improvement of working processes within the team and wider business Sharing information with colleagues and updating knowledge management systems Any other reasonable duties that may be required from time to time to ensure all our customers have a great experience with Truespeed CANDIDATE REQUIREMENTS Demonstrable experience gained in a high volume B2C customer service centre Experience in handling and owning complaints through to resolution and to timescales Good working knowledge of Microsoft Office, G-Suite, and Google Analytics Ability to simplify complex topics and communicate them clearly with customers Confident and professional verbal and written communication Good listener, able to identify customer needs and guide conversations to understand and resolve customer queries Empathetic and able to relate to a wide-ranging demographic Flexible approach and ability to meet deadlines Desire to learn and takes initiative to develop professionally Excellent time management skills Positive can-do attitude BENEFITS Life insurance Health care options Competitive pension scheme Hybrid working 25 days holiday plus bank holidays Great opportunities for career development Onsite parking Casual dress Commission scheme Attractive employee referral scheme NO AGENCIES PLEASE HOW TO APPLY To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. JOB REF: AWDO-P12092 This job is being advertised by AWD online on behalf of Truespeed Communications Ltd
Job Description OTE - £25,000 - Uncapped Commission - Career ProgressionAt Connells , we're looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Chelmsford . A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04496
Apr 18, 2024
Full time
Job Description OTE - £25,000 - Uncapped Commission - Career ProgressionAt Connells , we're looking for a highly motivated Estate Agent to join our team as a Sales Negotiator to complement our fantastic residential sales team in Chelmsford . A quick look at the role In this role you will be helping people find their dream home by generating and booking valuations, conducting property viewings, negotiate offers and agree sales! You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. What's in it for you as our Estate Agent? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Skills and experience required to be a successful Estate Agent Preferably an experienced sales person Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence and access to your own vehicle Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04496
Sky's Retail Vision is to better connect our customers to Sky, with experts showcasing and effortlessly selling our products in a welcoming environment, located conveniently for our customers. Join our team as a Retail Sales Advisor in our Sky Retail Store in Hempstead Valley shopping centre. You'll earn a fantastic £26,000 basic salary with a commission scheme on top - you can earn an extra £10,000 on average by achieving customer and commercial targets. ? Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customers' needs, letting your personality shine With no barriers and no doors, you'll meet our customers face to face to discuss and demo the latest Sky products and services Be a Sky Ambassador selling the right package to the right customer Work 40 hours over 5 days out of 7, including weekends What you'll bring: Brilliant at connecting with people Ability to understand our customers' needs A passion for selling Creative approach to problem solving The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards Inclusion Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Apr 18, 2024
Full time
Sky's Retail Vision is to better connect our customers to Sky, with experts showcasing and effortlessly selling our products in a welcoming environment, located conveniently for our customers. Join our team as a Retail Sales Advisor in our Sky Retail Store in Hempstead Valley shopping centre. You'll earn a fantastic £26,000 basic salary with a commission scheme on top - you can earn an extra £10,000 on average by achieving customer and commercial targets. ? Our people make Sky a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine. What you'll do: Have great conversations to meet our customers' needs, letting your personality shine With no barriers and no doors, you'll meet our customers face to face to discuss and demo the latest Sky products and services Be a Sky Ambassador selling the right package to the right customer Work 40 hours over 5 days out of 7, including weekends What you'll bring: Brilliant at connecting with people Ability to understand our customers' needs A passion for selling Creative approach to problem solving The Benefits: There's a reason people can't stop talking about . There really is something for everyone with our fantastic range of benefits. Individual Lifestyle Free Sky TV, along with discounted broadband, Sky Glass and mobile Health and well being Discounts on external gyms Cycle to work scheme Private healthcare and Digital GP via Aviva Dental and other healthcare options Financial wellbeing Sky pension plan and Life Assurance which gives you extra peace of mind Share in the Company success Annual sharesave scheme and long service awards Inclusion Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. And we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you. Why wait? Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you. To find out more about working with us, search on social media. A job you love to talk about. Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Senior Network Engineer Location: Glasgow Hours: Monday to Friday 8am-6.00pm Salary: up to £45,000 DOE Who we are Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential. We are building a culture that shifts the mind-set from focusing on "things and stuff" to "people and behaviour". We call this process "Crossing the Bridge". Our Vision is to be "Unrivalled in Developing People." Role Details What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful? We are currently looking for a seasoned and experienced Senior Network Engineer with in-depth experience across a range of network technologies; the successful candidate will be passionate about technology and eager to develop their skillset. Roles and Responsibilities: Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies. Ensuring that all incidents, problems, and requests are progressed and updated through to completion. Design, deploy, and maintain scalable and secure network infrastructure solutions. Configure and troubleshoot network devices including routers, switches, firewalls, and load balancers. Perform network capacity planning and optimization to support business growth and performance requirements. Implement and maintain network security measures to protect against unauthorized access, data breaches, and other security threats. Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices. Monitor network performance and proactively identify and resolve issues to minimize downtime and ensure maximum availability. Benefits As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more. Requirements EDUCATION AND QUALIFICATIONS Cisco Certified Network Professional (CCNP) certification or equivalent. CCNA certification (Cisco Certified Network Associate) or equivalent industry certification. Microsoft 365 , Azure certification or equivalent Fortinet NSE Level 4+ certification or higher. Experience with cloud networking technologies (e.g. Azure). Experience with software-defined networking (SDN) and network virtualization technologies. Experience with scripting and automation tools (e.g., Python, Ansible). Advanced knowledge of Fortinet products and solutions. Next steps If you want to be part of a team where you will have the opportunity to grow & develop then this could be the role for you. Job Type: Full-time Pay: £40,000.00-£50,000.00 per year Work Location: In person
Apr 18, 2024
Full time
Senior Network Engineer Location: Glasgow Hours: Monday to Friday 8am-6.00pm Salary: up to £45,000 DOE Who we are Kura provides award-winning outsourced contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals. About Us: We are in business because we want to help people to develop and to reach their full potential. We are building a culture that shifts the mind-set from focusing on "things and stuff" to "people and behaviour". We call this process "Crossing the Bridge". Our Vision is to be "Unrivalled in Developing People." Role Details What if you worked with a company that has the same passion for delivering high quality customer service as you? What if that company was highly focused on developing you as an individual, invested in growing your leadership and management skills, and giving you both the tools and autonomy you need to be successful? We are currently looking for a seasoned and experienced Senior Network Engineer with in-depth experience across a range of network technologies; the successful candidate will be passionate about technology and eager to develop their skillset. Roles and Responsibilities: Providing 3rd line technical support across the IT Infrastructure environment including cloud technologies. Ensuring that all incidents, problems, and requests are progressed and updated through to completion. Design, deploy, and maintain scalable and secure network infrastructure solutions. Configure and troubleshoot network devices including routers, switches, firewalls, and load balancers. Perform network capacity planning and optimization to support business growth and performance requirements. Implement and maintain network security measures to protect against unauthorized access, data breaches, and other security threats. Collaborate with cross-functional teams to develop and implement network policies, procedures, and best practices. Monitor network performance and proactively identify and resolve issues to minimize downtime and ensure maximum availability. Benefits As well as a clear structure for your personal and professional development we also provide a comprehensive package of benefits which include a loyalty award scheme, an employee assistance program, enhanced maternal and paternity pay, and more. Requirements EDUCATION AND QUALIFICATIONS Cisco Certified Network Professional (CCNP) certification or equivalent. CCNA certification (Cisco Certified Network Associate) or equivalent industry certification. Microsoft 365 , Azure certification or equivalent Fortinet NSE Level 4+ certification or higher. Experience with cloud networking technologies (e.g. Azure). Experience with software-defined networking (SDN) and network virtualization technologies. Experience with scripting and automation tools (e.g., Python, Ansible). Advanced knowledge of Fortinet products and solutions. Next steps If you want to be part of a team where you will have the opportunity to grow & develop then this could be the role for you. Job Type: Full-time Pay: £40,000.00-£50,000.00 per year Work Location: In person
HR People Partner Location : Billericay (with frequent travel to services based in Rochford and Wickford) Salary : £35,020 (FTE), pro rata £28,016.00 Contract and Hours : Maternity Cover - 9 months, potentially 12, 30 hours per week Benefits: Hybrid working allowed (at least 75% of working time spent on site), Free enhanced DBS check, Free on-site Parking, Learning and Development opportunities, and Access to our Employee Assistance Programme We are Hamelin Trust, an Essex based charity founded 40 years ago by two families raising children with learning disabilities. Is this the opportunity within human resources you have been searching for? We are proud to support families and the community across Essex via our day and community outreach service, we offer development, independence and high quality personalised care for young people and adults with learning disabilities. We are now recruiting for an HR People Partner to support in empowering our leaders and ensuring the services we offer are able to work efficiently and to grow! This is a customer facing role, embedded in the services you will support in order to become a trusted advisor to key stakeholders. As our HR People Partner you will be a true generalist, providing guidance and support on all aspects of the employee life cycle, from the point of induction, retention, performance management, employee relations, development and career planning, talent management and succession planning, engagement and wellbeing. Specifically, you will: • Act as a Line Manager and mentor to the HR Team. • Work with service management to drive proactive people plans for each of the services. • Advise and support managers on the handling of Employee Relation cases. • Support managers to maintain a positive working environment through communication and engagement. • Work with the People team to review and streamline HR processes. • Support with embedding, driving engagement and usage to our new HR information system. • Support the HR administrator and service management on processing payroll to an outsourced provider. • Ensure people policies and practices are aligned to our employer brand. • Support with driving the performance and talent agenda. • Identify and recommend development opportunities for teams. • Support with the creation and delivery of reward and recognition initiatives. • Create operational workforce plans, working with the Recruitment Co-ordinator to ensure roles are filled. • Partner with leaders and supervisors to upskill and develop our leadership capability and skills needed for our future success. • Obtain and analyse people metrics and risks adding further insight into the overall health of our teams. • Champion our values and culture, being a role model for these and supporting the continual embedding of them in everything we do. • Work with the Director of People to ensure the organisational People Plan is on track. We run a 24/7 service in some locations so there may be a need for working out of hours, e.g., evenings and weekends. This role will require the post holder to have a driver's license and access to a vehicle. The post holder will be required to apply for an enhanced Disclosure and Barring Service check In order to be successful in this role you must have / be: • CIPD qualification or working towards. • Full driving license. Able to drive HT vehicles as well as use of own car. • Experience of working in a HR team at an advisor or manager level. • Experience of influencing managers and supporting with employee relations work. • Experience of administering HR processes. • Great communicator and the ability to build strong relationships and credibility. • Have a hands-on approach. • The ability to drive change. • Bravery to challenge the status quo and embrace a continuous improvement approach. • Well-developed written and verbal communication skills. • ICT skills such as MS Office suite. It would be great if you had: • Experience of working in adult social care. • Experience of payroll activities and benefits administration. • Experience of working with individuals with a learning disability. • Experience of change management and service growth. Hamelin Trust has a duty to safeguard and promote the wellbeing of the people it supports and is committed to doing so. Hamelin Trust expects all staff and volunteers to share this commitment. Appointments are subject to satisfactory enhanced DBS disclosure & other safeguarding and recruitment clearances. If you feel you have the necessary skills and experience to be successful in this role click on APPLY today!
Apr 18, 2024
Full time
HR People Partner Location : Billericay (with frequent travel to services based in Rochford and Wickford) Salary : £35,020 (FTE), pro rata £28,016.00 Contract and Hours : Maternity Cover - 9 months, potentially 12, 30 hours per week Benefits: Hybrid working allowed (at least 75% of working time spent on site), Free enhanced DBS check, Free on-site Parking, Learning and Development opportunities, and Access to our Employee Assistance Programme We are Hamelin Trust, an Essex based charity founded 40 years ago by two families raising children with learning disabilities. Is this the opportunity within human resources you have been searching for? We are proud to support families and the community across Essex via our day and community outreach service, we offer development, independence and high quality personalised care for young people and adults with learning disabilities. We are now recruiting for an HR People Partner to support in empowering our leaders and ensuring the services we offer are able to work efficiently and to grow! This is a customer facing role, embedded in the services you will support in order to become a trusted advisor to key stakeholders. As our HR People Partner you will be a true generalist, providing guidance and support on all aspects of the employee life cycle, from the point of induction, retention, performance management, employee relations, development and career planning, talent management and succession planning, engagement and wellbeing. Specifically, you will: • Act as a Line Manager and mentor to the HR Team. • Work with service management to drive proactive people plans for each of the services. • Advise and support managers on the handling of Employee Relation cases. • Support managers to maintain a positive working environment through communication and engagement. • Work with the People team to review and streamline HR processes. • Support with embedding, driving engagement and usage to our new HR information system. • Support the HR administrator and service management on processing payroll to an outsourced provider. • Ensure people policies and practices are aligned to our employer brand. • Support with driving the performance and talent agenda. • Identify and recommend development opportunities for teams. • Support with the creation and delivery of reward and recognition initiatives. • Create operational workforce plans, working with the Recruitment Co-ordinator to ensure roles are filled. • Partner with leaders and supervisors to upskill and develop our leadership capability and skills needed for our future success. • Obtain and analyse people metrics and risks adding further insight into the overall health of our teams. • Champion our values and culture, being a role model for these and supporting the continual embedding of them in everything we do. • Work with the Director of People to ensure the organisational People Plan is on track. We run a 24/7 service in some locations so there may be a need for working out of hours, e.g., evenings and weekends. This role will require the post holder to have a driver's license and access to a vehicle. The post holder will be required to apply for an enhanced Disclosure and Barring Service check In order to be successful in this role you must have / be: • CIPD qualification or working towards. • Full driving license. Able to drive HT vehicles as well as use of own car. • Experience of working in a HR team at an advisor or manager level. • Experience of influencing managers and supporting with employee relations work. • Experience of administering HR processes. • Great communicator and the ability to build strong relationships and credibility. • Have a hands-on approach. • The ability to drive change. • Bravery to challenge the status quo and embrace a continuous improvement approach. • Well-developed written and verbal communication skills. • ICT skills such as MS Office suite. It would be great if you had: • Experience of working in adult social care. • Experience of payroll activities and benefits administration. • Experience of working with individuals with a learning disability. • Experience of change management and service growth. Hamelin Trust has a duty to safeguard and promote the wellbeing of the people it supports and is committed to doing so. Hamelin Trust expects all staff and volunteers to share this commitment. Appointments are subject to satisfactory enhanced DBS disclosure & other safeguarding and recruitment clearances. If you feel you have the necessary skills and experience to be successful in this role click on APPLY today!
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to: Understand, support and advise customers requiring a wide range of information, advice and guidance. To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation. Comply with the expectations of customers. Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's). Provision of multi-channel information services. Provision of accurate, meaningful, and consistent information to support to our customers. Listen patiently, empathise with the caller's situation and convey a genuine desire to help and support. Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority. Work with colleagues to ensure the highest level of customer satisfaction. Ensure continuous service improvement, initiating, and responding to change in a positive manner. To undertake effective research on a range of topics to fit with deadlines. Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001. Proven experience of delivering a service which provided a supporting role; Working as part of a team; Providing telephone, online, email and live chat information; Researching, collecting and recording data evidence; IT literate with full working knowledge of MS Office Suite and use of windows-based databases; Planning and co-ordinating own workload; Excellent communication and interpersonal skills; Strong decision-making abilities; Ability to empathise with people at all levels; Ability to manage and resolve complaints; Emotional resilience. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Apr 18, 2024
Full time
The Customer Service Advisor is required to provide an exceptional level of service to our service users working with a variety of well-known and smaller organisation from charity, third sector and government sectors.You will be required to: Understand, support and advise customers requiring a wide range of information, advice and guidance. To provide a telephone and multi-channel support service with integrity, professionalism and adhering to all relevant process, procedures, and legislation. Comply with the expectations of customers. Ensure they are consistently achieving or exceeding Service Level Agreements (SLA's). Provision of multi-channel information services. Provision of accurate, meaningful, and consistent information to support to our customers. Listen patiently, empathise with the caller's situation and convey a genuine desire to help and support. Maintain the Customer Records Management (CRM) system through accurate data input and record keeping, constantly keeping data integrity as a core priority. Work with colleagues to ensure the highest level of customer satisfaction. Ensure continuous service improvement, initiating, and responding to change in a positive manner. To undertake effective research on a range of topics to fit with deadlines. Operate in compliance with all company policy & procedures, HR best practice and relevant regulations required to include but not limited to PCI, GDPR, ISO 27001, 9001 and 14001. Proven experience of delivering a service which provided a supporting role; Working as part of a team; Providing telephone, online, email and live chat information; Researching, collecting and recording data evidence; IT literate with full working knowledge of MS Office Suite and use of windows-based databases; Planning and co-ordinating own workload; Excellent communication and interpersonal skills; Strong decision-making abilities; Ability to empathise with people at all levels; Ability to manage and resolve complaints; Emotional resilience. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business. Job Purpose: Responsible for providing a comprehensive and professional HR support service to stakeholders and colleagues on various HR-related matters. Ensure detailed knowledge of site and group policies and procedures, terms and conditions, employment legislation and HR best practice. Provide advice and support to Line Managers and colleagues on day-to-day operational issues ensuring consistency is applied at all times. Support the site Leadership and HR team to deliver the Site Strategy and HR/People Strategy in line with Operational Business Plans (MWBP's and TIP's) and Operating Framework (SQCDP). Principle Accountabilities: Employee Lifecycle:• Handle employee relations matters, including disciplinary issues, grievances, and conflicts, by conducting investigations, providing advice, and recommending appropriate actions.• Ensure a HR presence throughout the relevant stages of the procedures.• Work with the HRBP to ensure all TU and employee relations activity is dealt with effectively in-house and in accordance with legislation, policies and procedures; minimising and reducing risk and exposure factors to the business.• Handle various administrative tasks, including maintaining People Gateway, managing colleague onboarding and offboarding processes, and ensuring HR databases and systems are accurate and up to date.• Implement changes to colleagues' terms and conditions of employment following the appropriate authorisations in conjunction with People Services, in a timely and efficient manner.• Support the HRBP with departmental colleague forums, Union Forum Meetings and Wage Negotiations.Policies and Procedures:• Develop, review, and update HR policies and procedures to ensure compliance with employment legislation, industry best practices, and organisational requirements.• Responsible for the continuous review of site policies and procedures ensuring they are in line with current legislation. • Support the HR Department to ensure all operational HR activities are conducted in line with employment legislation and best practice.Performance Management:• Support performance management processes, including annual PDR Cycles, Objective setting, and formal improvement plans, by providing guidance to managers and colleagues.Occupational Health• Lead sickness absence case management including recommendations, providing support and advice to people managers, liaising with Occupational Health, case review meetings and capability due to ill-health.• Support the relationship with the OH provider, ensuring the occupational health service is delivered effectively and efficiently and adherence to health surveillance requirements is maintainedLearning and Development• In conjunction with the HRBP support People Managers in developing personal development plans for colleagues across the site.• Support the creation, design and delivery of the statutory, mandatory, developmental and organisational change training requirements for new and existing colleagues.• Support, develop and deliver regular training sessions on HR Policies, procedures, values and behaviours.• Support the PDR activities across the site. Business Support, Communication & Engagement• Provide HR advisory input to support project activity for the site, specifically relating to the people agenda including colleague engagement, leadership development, colleague wellbeing and reward and recognition.• Keep up to date with developments in employment legislation and human resources best practice, knowledge sharing within the team to ensure continuous development and improvement in the service offered. Identify and communicate these implications to Operational Management teams, as appropriate.• Create and review attendance management and ER data analysis, support by the HR Administrator. Create and deliver actions plans, alongside relevant manager, for improvement.• Support the HR involvement in focused improvement activities across the site and departmental focus group supporting employee engagement activities. • Contribute to Group HR & Site projects and initiatives as and when required. • Support retailer Ethical Audits in conjunction with the HRBP ensuring all preparatory work is undertaken in order to minimise the number of non conformances issued.• Carry out any other tasks as may be reasonably requested by the HR Business Partner.• These are the key daily tasks, not a comprehensive list of all tasks undertaken by the jobholder. Flexibility is required by the business.• All employees should carry out their duties in a responsible manner giving due consideration to Safety, Environmental & Quality procedures.• Contribute to the health & safety of self and others by applying health and safety principles to the required standards whilst undertaking designated tasks. Knowledge • Considerable generalist HR experience, preferably at HR Officer/Advisor level.• Experience of working within an FMCG environment and working with Trade Unions• CIPD qualified Skills • Ability to build effective internal relationships with customers is critical• Effective communication and IT Skills• Experience of operating in a HR Business Partner environment• Able to demonstrate tenacity and have a flexible attitude and approach• Ability to prioritise and meet deadlines and work under pressure• Influencing • Ability to operate flexibly in a constantly changing environment.
Apr 18, 2024
Full time
The Princes Group has over 7,000 employees with offices and production sites in the UK, Netherlands, Italy, Poland, France and Mauritius. Princes manufactures 350 different food and drink products responsibly sourced and enjoyed by consumers every day. None of this would be possible without striving to be an employer of choice, where our colleagues are proud to represent our business. Job Purpose: Responsible for providing a comprehensive and professional HR support service to stakeholders and colleagues on various HR-related matters. Ensure detailed knowledge of site and group policies and procedures, terms and conditions, employment legislation and HR best practice. Provide advice and support to Line Managers and colleagues on day-to-day operational issues ensuring consistency is applied at all times. Support the site Leadership and HR team to deliver the Site Strategy and HR/People Strategy in line with Operational Business Plans (MWBP's and TIP's) and Operating Framework (SQCDP). Principle Accountabilities: Employee Lifecycle:• Handle employee relations matters, including disciplinary issues, grievances, and conflicts, by conducting investigations, providing advice, and recommending appropriate actions.• Ensure a HR presence throughout the relevant stages of the procedures.• Work with the HRBP to ensure all TU and employee relations activity is dealt with effectively in-house and in accordance with legislation, policies and procedures; minimising and reducing risk and exposure factors to the business.• Handle various administrative tasks, including maintaining People Gateway, managing colleague onboarding and offboarding processes, and ensuring HR databases and systems are accurate and up to date.• Implement changes to colleagues' terms and conditions of employment following the appropriate authorisations in conjunction with People Services, in a timely and efficient manner.• Support the HRBP with departmental colleague forums, Union Forum Meetings and Wage Negotiations.Policies and Procedures:• Develop, review, and update HR policies and procedures to ensure compliance with employment legislation, industry best practices, and organisational requirements.• Responsible for the continuous review of site policies and procedures ensuring they are in line with current legislation. • Support the HR Department to ensure all operational HR activities are conducted in line with employment legislation and best practice.Performance Management:• Support performance management processes, including annual PDR Cycles, Objective setting, and formal improvement plans, by providing guidance to managers and colleagues.Occupational Health• Lead sickness absence case management including recommendations, providing support and advice to people managers, liaising with Occupational Health, case review meetings and capability due to ill-health.• Support the relationship with the OH provider, ensuring the occupational health service is delivered effectively and efficiently and adherence to health surveillance requirements is maintainedLearning and Development• In conjunction with the HRBP support People Managers in developing personal development plans for colleagues across the site.• Support the creation, design and delivery of the statutory, mandatory, developmental and organisational change training requirements for new and existing colleagues.• Support, develop and deliver regular training sessions on HR Policies, procedures, values and behaviours.• Support the PDR activities across the site. Business Support, Communication & Engagement• Provide HR advisory input to support project activity for the site, specifically relating to the people agenda including colleague engagement, leadership development, colleague wellbeing and reward and recognition.• Keep up to date with developments in employment legislation and human resources best practice, knowledge sharing within the team to ensure continuous development and improvement in the service offered. Identify and communicate these implications to Operational Management teams, as appropriate.• Create and review attendance management and ER data analysis, support by the HR Administrator. Create and deliver actions plans, alongside relevant manager, for improvement.• Support the HR involvement in focused improvement activities across the site and departmental focus group supporting employee engagement activities. • Contribute to Group HR & Site projects and initiatives as and when required. • Support retailer Ethical Audits in conjunction with the HRBP ensuring all preparatory work is undertaken in order to minimise the number of non conformances issued.• Carry out any other tasks as may be reasonably requested by the HR Business Partner.• These are the key daily tasks, not a comprehensive list of all tasks undertaken by the jobholder. Flexibility is required by the business.• All employees should carry out their duties in a responsible manner giving due consideration to Safety, Environmental & Quality procedures.• Contribute to the health & safety of self and others by applying health and safety principles to the required standards whilst undertaking designated tasks. Knowledge • Considerable generalist HR experience, preferably at HR Officer/Advisor level.• Experience of working within an FMCG environment and working with Trade Unions• CIPD qualified Skills • Ability to build effective internal relationships with customers is critical• Effective communication and IT Skills• Experience of operating in a HR Business Partner environment• Able to demonstrate tenacity and have a flexible attitude and approach• Ability to prioritise and meet deadlines and work under pressure• Influencing • Ability to operate flexibly in a constantly changing environment.
Head of Fraud and Financial Crime - London or West Yorkshire - flexible hybrid working with 1 day in the office Our client, a leading FS business, is looking to recruit a new Head of Fraud and Financial Crime into their senior leadership team In the role you will be responsible for leading fraud strategy and the fraud and FC ops functions, ensuring the need to balance protecting customers and the business against fraud whilst ensuring the customer experience is 1st class and the business is complying with regulatory requirements KEY RESPONSIBILITIES Lead the Fraud Department in delivering exceptional advisory, operational and fraud risk support to the business Develop and maintain a fraud strategy to protect customers and the Group. This includes fraud prevention, risk appetite, systems and controls roadmap, industry partnership and collaboration, analytics and rules management and operational task management Ensure all regulatory and compliance requirements are met and maintained including, AML-related transaction monitoring and reporting of suspicious activity to the nominated officer, analysis of fraudulent activity, resolution of disputed transactions, identification of efficiencies and productivity improvements Ensure that the Group can respond to financial crime threats as these emerge and evolve Implement customer fraud awareness strategies to inform the customer base of nationwide industry threats Accountable for all outsourced fraud set up, oversight and on-going management Ensure that fraud strategy and practice adhere to current and adjusts to future legislation/regulation Maintain a strong industry network to understand industry best practises and ensure the Group is industry leading Keep up to date with new technology to improve processes where necessary within the Group and understand how to combat cyber-crime. Full accountability and management of profit and loss budgets across Fraud and Financial Crime Lead the Disputes team to provide exceptional services to customers, meet SLA's and minimise loss to the Group Operational execution of Financial Crime alerts covering customer screening, transaction monitoring, suspicious activity reporting, information requests from law enforcement, and identification of enhancements/ efficiencies Ensure a risk-based and proportionate quality control framework is operated across all operational processes, to give management confidence that activities are being completed in an effective and compliant way Plays a lead role in the design, implementation and maintenance of effective systems and controls related to the investigation and reporting of potential suspicious activity to the Nominated Officer, and identification of PEPs or customers subject to economic sanctions. Resolutions for claims against section 75 of the Consumer Credit Act. Work closely with the MLRO to drive the operational strategy for the Group's customer due diligence checks and anti-money laundering requirements. Contribute to the AML strategy through identification of risks, trends and typologies Work closely with key stakeholders to ensure we have a consistent, joined up view on the totality of losses reported through our credit loss lines. KNOWLEDGE & EXPERTISE Senior management experience, specifically managing a team of financial crime/fraud specialists Demonstrable insights and understanding gained from experience of the financial services market and credit card industry Demonstrable understanding of the key fraud, money laundering, terrorist financing and sanctions risks faced by the Group Detailed understanding of risk management and FCA/PRA regulations and approach Analytical capability to build effective, statistically relevant fraud prevention strategies Understanding of mathematical modelling and machine learning techniques, and technical knowledge of analysis through SAS / SQL PROBLEM SOLVING Leads the development of the vision for the Group's fraud strategy to ensure our customers and the Group are protected from fraud loss Maintains excellent up to date knowledge through external networking on fraud trends and identifies what risks these present. Informing stakeholders and ensuring clear steps are agreed through strategy and investment planning to ensure the protection of our customers and the Group from fraud loss is achieved. Liaison with industry bodies including the FCA, PRA, SOCA, CIFAS, APACS to identify appropriate operations challenges and emerging financial crime risks and influence industry initiatives against Fraud and Financial Crime Develops and implements innovative analysis and investigative techniques to enhance the ability to detect and report emerging fraud risk in a timely manner. Continually assess the operational risks associated with the role and taking into account changing economic, legal, technological and regulatory environments and captures through the Risk Frameworks. LEADERSHIP RESPONSIBILITIES Leads and inspires the Fraud and Financial Crime department both on/offshore, working towards achieving and exceeding key performance indicators Ensures that the teams have a clear line of sight between their individual roles and the aims and ambitions of the departments and company objectives as a whole Creates a culture where the team can flourish and reach their full potential Inspires others through own actions, to ensure that regular and meaningful communications take place at the right time and using the right channels Leads by example and ensures all relevant performance management processes are carried out in line with the Group's conduct rules and standard policies and procedures Sets the annual plans and budgets for the department and full accountability for P and L lines relating to the function Puts in place strategies that relate to fraud prevention (application fraud and Falcon), third party fraud (prevention and processing and chargebacks), first party fraud (prevention), financial crime (police liaison, screening, and AML transactional monitoring), disputes (processing disputes and chargebacks). Ensuring all key performance indicators are achieved. Leads the Fraud management team to effectively manage the daily fraud detection and prevention activities ensuring all relevant policies, procedures and standards are being implemented and met. Leads and develops the Fraud management team to develop a highly productive and motivated team of individuals who achieve and exceed targets and ultimately manages the level of fraud losses and recoveries Understand the significance of regulatory factors within the team and ensure processes adhere to relevant legislation Understand the commercial impact which fraud processes will have on the business so that they meet business risk appetite Build best-in-class fraud prevention processes to support the effective management of cyber security risks Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities. If you would like this job advertisement in an alternative format, please contact MERJE directly.
Apr 18, 2024
Full time
Head of Fraud and Financial Crime - London or West Yorkshire - flexible hybrid working with 1 day in the office Our client, a leading FS business, is looking to recruit a new Head of Fraud and Financial Crime into their senior leadership team In the role you will be responsible for leading fraud strategy and the fraud and FC ops functions, ensuring the need to balance protecting customers and the business against fraud whilst ensuring the customer experience is 1st class and the business is complying with regulatory requirements KEY RESPONSIBILITIES Lead the Fraud Department in delivering exceptional advisory, operational and fraud risk support to the business Develop and maintain a fraud strategy to protect customers and the Group. This includes fraud prevention, risk appetite, systems and controls roadmap, industry partnership and collaboration, analytics and rules management and operational task management Ensure all regulatory and compliance requirements are met and maintained including, AML-related transaction monitoring and reporting of suspicious activity to the nominated officer, analysis of fraudulent activity, resolution of disputed transactions, identification of efficiencies and productivity improvements Ensure that the Group can respond to financial crime threats as these emerge and evolve Implement customer fraud awareness strategies to inform the customer base of nationwide industry threats Accountable for all outsourced fraud set up, oversight and on-going management Ensure that fraud strategy and practice adhere to current and adjusts to future legislation/regulation Maintain a strong industry network to understand industry best practises and ensure the Group is industry leading Keep up to date with new technology to improve processes where necessary within the Group and understand how to combat cyber-crime. Full accountability and management of profit and loss budgets across Fraud and Financial Crime Lead the Disputes team to provide exceptional services to customers, meet SLA's and minimise loss to the Group Operational execution of Financial Crime alerts covering customer screening, transaction monitoring, suspicious activity reporting, information requests from law enforcement, and identification of enhancements/ efficiencies Ensure a risk-based and proportionate quality control framework is operated across all operational processes, to give management confidence that activities are being completed in an effective and compliant way Plays a lead role in the design, implementation and maintenance of effective systems and controls related to the investigation and reporting of potential suspicious activity to the Nominated Officer, and identification of PEPs or customers subject to economic sanctions. Resolutions for claims against section 75 of the Consumer Credit Act. Work closely with the MLRO to drive the operational strategy for the Group's customer due diligence checks and anti-money laundering requirements. Contribute to the AML strategy through identification of risks, trends and typologies Work closely with key stakeholders to ensure we have a consistent, joined up view on the totality of losses reported through our credit loss lines. KNOWLEDGE & EXPERTISE Senior management experience, specifically managing a team of financial crime/fraud specialists Demonstrable insights and understanding gained from experience of the financial services market and credit card industry Demonstrable understanding of the key fraud, money laundering, terrorist financing and sanctions risks faced by the Group Detailed understanding of risk management and FCA/PRA regulations and approach Analytical capability to build effective, statistically relevant fraud prevention strategies Understanding of mathematical modelling and machine learning techniques, and technical knowledge of analysis through SAS / SQL PROBLEM SOLVING Leads the development of the vision for the Group's fraud strategy to ensure our customers and the Group are protected from fraud loss Maintains excellent up to date knowledge through external networking on fraud trends and identifies what risks these present. Informing stakeholders and ensuring clear steps are agreed through strategy and investment planning to ensure the protection of our customers and the Group from fraud loss is achieved. Liaison with industry bodies including the FCA, PRA, SOCA, CIFAS, APACS to identify appropriate operations challenges and emerging financial crime risks and influence industry initiatives against Fraud and Financial Crime Develops and implements innovative analysis and investigative techniques to enhance the ability to detect and report emerging fraud risk in a timely manner. Continually assess the operational risks associated with the role and taking into account changing economic, legal, technological and regulatory environments and captures through the Risk Frameworks. LEADERSHIP RESPONSIBILITIES Leads and inspires the Fraud and Financial Crime department both on/offshore, working towards achieving and exceeding key performance indicators Ensures that the teams have a clear line of sight between their individual roles and the aims and ambitions of the departments and company objectives as a whole Creates a culture where the team can flourish and reach their full potential Inspires others through own actions, to ensure that regular and meaningful communications take place at the right time and using the right channels Leads by example and ensures all relevant performance management processes are carried out in line with the Group's conduct rules and standard policies and procedures Sets the annual plans and budgets for the department and full accountability for P and L lines relating to the function Puts in place strategies that relate to fraud prevention (application fraud and Falcon), third party fraud (prevention and processing and chargebacks), first party fraud (prevention), financial crime (police liaison, screening, and AML transactional monitoring), disputes (processing disputes and chargebacks). Ensuring all key performance indicators are achieved. Leads the Fraud management team to effectively manage the daily fraud detection and prevention activities ensuring all relevant policies, procedures and standards are being implemented and met. Leads and develops the Fraud management team to develop a highly productive and motivated team of individuals who achieve and exceed targets and ultimately manages the level of fraud losses and recoveries Understand the significance of regulatory factors within the team and ensure processes adhere to relevant legislation Understand the commercial impact which fraud processes will have on the business so that they meet business risk appetite Build best-in-class fraud prevention processes to support the effective management of cyber security risks Please note, should feedback not be received within 28 days due to the large volume of applications, unfortunately, your application has been unsuccessful. However, we may be in touch with similar relevant opportunities. If you would like this job advertisement in an alternative format, please contact MERJE directly.