"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Mar 29, 2024
Full time
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Job Title: Retail Store Manager Location: Ross-on-Wye Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Mar 29, 2024
Full time
Job Title: Retail Store Manager Location: Ross-on-Wye Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Wallace Hind Selection LTD
Kettering, Northamptonshire
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Mar 29, 2024
Full time
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
PDA Search & Selection
Kingston Upon Thames, London
Job Title: Retail Store Manager Location: New Malden Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Mar 29, 2024
Full time
Job Title: Retail Store Manager Location: New Malden Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Wallace Hind Selection LTD
Northampton, Northamptonshire
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Mar 29, 2024
Full time
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Assistant Manager Welcome Break, Greggs, Spaldwick, PE28 0TD Up to £25,000 plus bonus and on shift meal allowance Fantastic benefits & discounts, free parking & great career opportunities Great managers aren't born, they're made. If you want to make it as a successful manager, Welcome Break could give you the perfect start. As an Assistant Manager, you'll support the Unit Business Manager in every aspect of running the unit - from people management to driving sales and profitability. It's fast-paced and demanding but we'll give you plenty of support and training to develop your career and help you progress. A Welcome Break Assistant Manager would ideally: Have experience in a supervisor or management role in customer service Be passionate about delivering great customer service. Be a good people manager who can motivate others and lead by example. Be a true multi-tasker able to juggle a range of tasks. Be business-minded and focused on delivering profitable sales growth. Have ambition to develop their management career. Key benefits for Assistant Managers: Competitive salary plus bonus £10 on shift meal allowance 30 days' holiday increases with service Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailers Contributory pension (after 3 months) Structured career path and bespoke training Free on-site parking Generous discounts on hotel rooms for you and family members Due to responsibilities within the Assistant Manager role applicants will need to be 18 years of age or over. About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.
Mar 29, 2024
Full time
Assistant Manager Welcome Break, Greggs, Spaldwick, PE28 0TD Up to £25,000 plus bonus and on shift meal allowance Fantastic benefits & discounts, free parking & great career opportunities Great managers aren't born, they're made. If you want to make it as a successful manager, Welcome Break could give you the perfect start. As an Assistant Manager, you'll support the Unit Business Manager in every aspect of running the unit - from people management to driving sales and profitability. It's fast-paced and demanding but we'll give you plenty of support and training to develop your career and help you progress. A Welcome Break Assistant Manager would ideally: Have experience in a supervisor or management role in customer service Be passionate about delivering great customer service. Be a good people manager who can motivate others and lead by example. Be a true multi-tasker able to juggle a range of tasks. Be business-minded and focused on delivering profitable sales growth. Have ambition to develop their management career. Key benefits for Assistant Managers: Competitive salary plus bonus £10 on shift meal allowance 30 days' holiday increases with service Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailers Contributory pension (after 3 months) Structured career path and bespoke training Free on-site parking Generous discounts on hotel rooms for you and family members Due to responsibilities within the Assistant Manager role applicants will need to be 18 years of age or over. About Welcome Break Welcome Break is one of the UK's leading motorway service operators, running 59 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break. Our customers come from all walks of life and so do we. We are committed to hiring great Team Members from a wide variety of backgrounds ensuring that everyone feels respected, valued and celebrated for what they bring to our business. If you share our values and our passion for great customer service, your career could be Made at Welcome Break.
Head of Buffets About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.There has never been a more exciting time to join Butlin's! About the Role We're looking for a Head of Buffets to join the leadership team at our Bognor Regis resort!Reporting to the resort's General Manager you will be responsible for the buffet restaurants, team diner and supporting with the Event catering delivery for all our conference functions from weddings, close-knit casual meetings to catering for up to 1500 delegate large-scale events. Managing the day-to-day running as regards team, rotas and general activities along with brand standards and all health, safety and food policies. Responsible for all activities within our 7 guest restaurants, 1 team restaurant and event catering. This is an exciting opportunity to really set the bar high and drive our commitment for our guest experience. Performance of our facilities is key to our success and our commitment to our team is just as important as the one to our customers. This is no small task but a very rewarding position for the right person, building and running the dining package element of our resort with the support of our Central Support teams to create successes and overall, the best experience we can provide. With a priority focus on ensuring our guests have an amazing experience with us every time, you will motivate your team to deliver the highest standards, using market data, trends, and feedback to improve and develop standards consistently across the department. Leading a team of 6 direct managers and 200 indirect reports you should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be a real advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's. You will manage your budget closely, driving your team to deliver KPIs based on sales and costs in line with our business plan and reviewing this regularly to identify areas of opportunity and risk. This will also involve working closely with our Operational Teams to project guest demand and team requirements accordingly.As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for someone who lives and breaths guest experience. You should have strong experience in a similar role. We are looking for a passionate leader with exceptional knowledge and solid experience of managing multiple restaurants / sites within the hospitality sector whilst delivering a superb guest experience. You will need to be able to set strategic direction for your team whilst also being happy to be involved in the day-to-day operations, working closely alongside your teams to manage any challenges that arise. An analytical mind with the ability to forecast and manage costs is extremely important for this role. You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions. You should have excellent communication skills and be confident engaging with teams at all levels and also have a curious mindset and not be afraid to challenge the status quo. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us. Interested? If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin's, what about this role excites you and what you think makes you the perfect fit.
Mar 29, 2024
Full time
Head of Buffets About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values.So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you.There has never been a more exciting time to join Butlin's! About the Role We're looking for a Head of Buffets to join the leadership team at our Bognor Regis resort!Reporting to the resort's General Manager you will be responsible for the buffet restaurants, team diner and supporting with the Event catering delivery for all our conference functions from weddings, close-knit casual meetings to catering for up to 1500 delegate large-scale events. Managing the day-to-day running as regards team, rotas and general activities along with brand standards and all health, safety and food policies. Responsible for all activities within our 7 guest restaurants, 1 team restaurant and event catering. This is an exciting opportunity to really set the bar high and drive our commitment for our guest experience. Performance of our facilities is key to our success and our commitment to our team is just as important as the one to our customers. This is no small task but a very rewarding position for the right person, building and running the dining package element of our resort with the support of our Central Support teams to create successes and overall, the best experience we can provide. With a priority focus on ensuring our guests have an amazing experience with us every time, you will motivate your team to deliver the highest standards, using market data, trends, and feedback to improve and develop standards consistently across the department. Leading a team of 6 direct managers and 200 indirect reports you should have a real passion for leading by example and inspiring others to deliver experiences that truly delight our guests. You should be a real advocate for your team's fulfilment at work, ensuring that you are having regular 121's and PDP discussions to support their development and career with Butlin's. You will manage your budget closely, driving your team to deliver KPIs based on sales and costs in line with our business plan and reviewing this regularly to identify areas of opportunity and risk. This will also involve working closely with our Operational Teams to project guest demand and team requirements accordingly.As with all roles at Butlin's, no day will be the same and you will need to enjoy thinking on your feet, getting stuck in, and ensuring that our guest experience is always your number one priority. About You We are looking for someone who lives and breaths guest experience. You should have strong experience in a similar role. We are looking for a passionate leader with exceptional knowledge and solid experience of managing multiple restaurants / sites within the hospitality sector whilst delivering a superb guest experience. You will need to be able to set strategic direction for your team whilst also being happy to be involved in the day-to-day operations, working closely alongside your teams to manage any challenges that arise. An analytical mind with the ability to forecast and manage costs is extremely important for this role. You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions. You should have excellent communication skills and be confident engaging with teams at all levels and also have a curious mindset and not be afraid to challenge the status quo. Whilst your skills and experience are important to us, your approach, mindset and attitude are of equal interest to us. Interested? If this sounds like the perfect role for you, we would love to hear from you. To apply, please submit your CV along with a few words about why you would like to work for Butlin's, what about this role excites you and what you think makes you the perfect fit.
Interaction Recruitment are recruiting for an Assistant Branch Manager to join a busy branch in Feltham. This is a full-time permanent role and a great opportunity for either an experienced Assistant Branch Manager or a experienced Sales or Operations based candidate from a Builders Merchant background to progress in to an Assistant Branch Manager role. The Working Hours: Monday to Friday 07:00am to 4:30pm and alternate Saturdays 07:00am to 11:30am Salary: £30k to £32k per annum - DOE This job involves: Provide full support for the Branch Manager and take on the role of Branch Manager in their absence Providing customers with a knowledgeable, friendly and dependable service at the same time optimising branch sales and profit To efficiently work as part of a team and customer expectations Build effective relationships with customers in order to understand their requirements thus ensuring that the correct products are supplied Use initiative to identify sales opportunities and offer advice and solutions to customers Maintain a clean and efficiently merchandised counter area Ensure that company policies are followed at all times when producing paperwork associated with sales Liaise with suppliers and other branches, departments where necessary Support the Branch Manager and colleagues in working as a team to ensure the branch operates efficiently and effectively within Company Policy Ensure a tidy working environment at all times in line with Health & Safety Guidelines Perform any other duties including stock-taking, placing orders with suppliers, contacting customers etc as required by the Company. To be considered for this role you must have / be: previously worked within a builders merchant environment in a Sales or Operations role working at Senior or Supervisor level ambitious and driven to support and grow the branch a positive outlook fluent English speaking, reading and writing willing to learn new skills able to commute to Feltham innovative and an fresh open mind If you're interested in this role then please feel welcome to get in touch with Jack Ibbotson in our Watford branch on (phone number removed) or (url removed)
Mar 29, 2024
Full time
Interaction Recruitment are recruiting for an Assistant Branch Manager to join a busy branch in Feltham. This is a full-time permanent role and a great opportunity for either an experienced Assistant Branch Manager or a experienced Sales or Operations based candidate from a Builders Merchant background to progress in to an Assistant Branch Manager role. The Working Hours: Monday to Friday 07:00am to 4:30pm and alternate Saturdays 07:00am to 11:30am Salary: £30k to £32k per annum - DOE This job involves: Provide full support for the Branch Manager and take on the role of Branch Manager in their absence Providing customers with a knowledgeable, friendly and dependable service at the same time optimising branch sales and profit To efficiently work as part of a team and customer expectations Build effective relationships with customers in order to understand their requirements thus ensuring that the correct products are supplied Use initiative to identify sales opportunities and offer advice and solutions to customers Maintain a clean and efficiently merchandised counter area Ensure that company policies are followed at all times when producing paperwork associated with sales Liaise with suppliers and other branches, departments where necessary Support the Branch Manager and colleagues in working as a team to ensure the branch operates efficiently and effectively within Company Policy Ensure a tidy working environment at all times in line with Health & Safety Guidelines Perform any other duties including stock-taking, placing orders with suppliers, contacting customers etc as required by the Company. To be considered for this role you must have / be: previously worked within a builders merchant environment in a Sales or Operations role working at Senior or Supervisor level ambitious and driven to support and grow the branch a positive outlook fluent English speaking, reading and writing willing to learn new skills able to commute to Feltham innovative and an fresh open mind If you're interested in this role then please feel welcome to get in touch with Jack Ibbotson in our Watford branch on (phone number removed) or (url removed)
We are recruiting on behalf of our client a fast growing Surgical and Wound care company. Mainly dealing with customers in secondary/acute settings. The company are going through a significant period of growth following significant recent investment. An exciting time to join our clients business. We are seeking a Commercial Account Manager to drive the business covering the North of England and the Midlands. Position Commercial Account Manager Region North of England and The Midlands Salary £45,000 to £60,000 dependent on experience Car Allowance £550 per month Bonus Uncapped Purpose of Role The Commercial Account Manager role will be responsible for the strategic development of their Area across all surgical/wound care product categories. Role Responsibilities Drive growth in line with targets. Increase sales across all product categories. Increase customer base. Devise clear strategy to maximise efficiency and drive sales. Open, develop and establish brand in foreign markets. Develop new business leads. Experience, Skills and Abilities Knowledge and experience of the Surgical or and Wound Care markets is required Excellent analytical skills Strong administrative management skills Numerate commercially oriented Consummate communicator both verbally and in writing Excellent interpersonal skills Strong command of Excel and Office Suite. Confident decision maker within given remit Experienced in account planning, sales reporting systems and analytical work Thorough and persistent Hard working and energetic
Mar 29, 2024
Full time
We are recruiting on behalf of our client a fast growing Surgical and Wound care company. Mainly dealing with customers in secondary/acute settings. The company are going through a significant period of growth following significant recent investment. An exciting time to join our clients business. We are seeking a Commercial Account Manager to drive the business covering the North of England and the Midlands. Position Commercial Account Manager Region North of England and The Midlands Salary £45,000 to £60,000 dependent on experience Car Allowance £550 per month Bonus Uncapped Purpose of Role The Commercial Account Manager role will be responsible for the strategic development of their Area across all surgical/wound care product categories. Role Responsibilities Drive growth in line with targets. Increase sales across all product categories. Increase customer base. Devise clear strategy to maximise efficiency and drive sales. Open, develop and establish brand in foreign markets. Develop new business leads. Experience, Skills and Abilities Knowledge and experience of the Surgical or and Wound Care markets is required Excellent analytical skills Strong administrative management skills Numerate commercially oriented Consummate communicator both verbally and in writing Excellent interpersonal skills Strong command of Excel and Office Suite. Confident decision maker within given remit Experienced in account planning, sales reporting systems and analytical work Thorough and persistent Hard working and energetic
Job Title: Retail Store Manager Location: Antrim Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Mar 29, 2024
Full time
Job Title: Retail Store Manager Location: Antrim Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Job Title: Retail Store Manager Location: Pontefract Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Mar 29, 2024
Full time
Job Title: Retail Store Manager Location: Pontefract Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Job Title: Retail Store Manager Location: Cardiff Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Mar 29, 2024
Full time
Job Title: Retail Store Manager Location: Cardiff Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
About Our Client: ZD are pleased to be exclusively recruiting for is a dynamic and rapidly growing retailer in Warwickshire. They pride themselves on innovation, integrity, and excellence in all aspects of their operations. As a market leader, they are committed to delivering exceptional products and services to their customers while fostering a collaborative and supportive work environment. Position Overview: This is a unique position where the Senior Category Manager will not have their own category to buy and trade. This is a out and out people manager role. This is a pivotal role, responsible for leading and managing a team of Category Managers. The successful candidate will play a key role in driving sales, profitability, and strategic growth initiatives across Health & Beauty and FMCG. Key Responsibilities: Lead, mentor, and develop a team of Category Managers to achieve individual and team goals, reporting directly to the Senior Category Manager. Develop and implement strategic plans to optimise trading performance, drive sales growth, and maximise profitability under the guidance of the Senior Category Manager. Analyze market trends, consumer behavior, and competitive landscape to identify opportunities for product assortment expansion and optimization, collaborating closely with the Senior Trading Manager. Collaborate cross-functionally with sales, marketing, supply chain, and finance teams to ensure alignment and execution of trading strategies, with support from the Senior Trading Manager. Build and maintain strong relationships with suppliers and negotiate favourable terms to support business objectives, with oversight from the Senior Category Manager. Monitor and analyse key performance indicators (KPIs), sales metrics, and financial performance to identify areas for improvement and drive continuous optimisation, reporting findings to the Senior Category Manager. Stay abreast of industry developments, emerging trends, and best practices to inform decision-making and drive innovation, with guidance from the Senior Category Manager. Qualifications: Proven track record of success in a senior trading or category management role, within the FMCG or Health & Beauty sector. Strong leadership skills with demonstrated experience in managing and developing high-performing teams. Excellent analytical and strategic thinking abilities, with a keen eye for detail and a results-oriented mindset. Exceptional communication, negotiation, and relationship-building skills. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities. Proficiency in data analysis tools and Microsoft Office Suite. BBBH30246 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Mar 29, 2024
Full time
About Our Client: ZD are pleased to be exclusively recruiting for is a dynamic and rapidly growing retailer in Warwickshire. They pride themselves on innovation, integrity, and excellence in all aspects of their operations. As a market leader, they are committed to delivering exceptional products and services to their customers while fostering a collaborative and supportive work environment. Position Overview: This is a unique position where the Senior Category Manager will not have their own category to buy and trade. This is a out and out people manager role. This is a pivotal role, responsible for leading and managing a team of Category Managers. The successful candidate will play a key role in driving sales, profitability, and strategic growth initiatives across Health & Beauty and FMCG. Key Responsibilities: Lead, mentor, and develop a team of Category Managers to achieve individual and team goals, reporting directly to the Senior Category Manager. Develop and implement strategic plans to optimise trading performance, drive sales growth, and maximise profitability under the guidance of the Senior Category Manager. Analyze market trends, consumer behavior, and competitive landscape to identify opportunities for product assortment expansion and optimization, collaborating closely with the Senior Trading Manager. Collaborate cross-functionally with sales, marketing, supply chain, and finance teams to ensure alignment and execution of trading strategies, with support from the Senior Trading Manager. Build and maintain strong relationships with suppliers and negotiate favourable terms to support business objectives, with oversight from the Senior Category Manager. Monitor and analyse key performance indicators (KPIs), sales metrics, and financial performance to identify areas for improvement and drive continuous optimisation, reporting findings to the Senior Category Manager. Stay abreast of industry developments, emerging trends, and best practices to inform decision-making and drive innovation, with guidance from the Senior Category Manager. Qualifications: Proven track record of success in a senior trading or category management role, within the FMCG or Health & Beauty sector. Strong leadership skills with demonstrated experience in managing and developing high-performing teams. Excellent analytical and strategic thinking abilities, with a keen eye for detail and a results-oriented mindset. Exceptional communication, negotiation, and relationship-building skills. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities. Proficiency in data analysis tools and Microsoft Office Suite. BBBH30246 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
About Our Client: ZD are pleased to be exclusively recruiting for is a dynamic and rapidly growing retailer in Warwickshire. They pride themselves on innovation, integrity, and excellence in all aspects of their operations. As a market leader, they are committed to delivering exceptional products and services to their customers while fostering a collaborative and supportive work environment. Position Overview: This is a unique position where the Senior Category Manager will not have their own category to buy and trade. This is a out and out people manager role. This is a pivotal role, responsible for leading and managing a team of Category Managers. The successful candidate will play a key role in driving sales, profitability, and strategic growth initiatives across Health & Beauty and FMCG. Key Responsibilities: Lead, mentor, and develop a team of Category Managers to achieve individual and team goals, reporting directly to the Senior Category Manager. Develop and implement strategic plans to optimise trading performance, drive sales growth, and maximise profitability under the guidance of the Senior Category Manager. Analyze market trends, consumer behavior, and competitive landscape to identify opportunities for product assortment expansion and optimization, collaborating closely with the Senior Trading Manager. Collaborate cross-functionally with sales, marketing, supply chain, and finance teams to ensure alignment and execution of trading strategies, with support from the Senior Trading Manager. Build and maintain strong relationships with suppliers and negotiate favourable terms to support business objectives, with oversight from the Senior Category Manager. Monitor and analyse key performance indicators (KPIs), sales metrics, and financial performance to identify areas for improvement and drive continuous optimisation, reporting findings to the Senior Category Manager. Stay abreast of industry developments, emerging trends, and best practices to inform decision-making and drive innovation, with guidance from the Senior Category Manager. Qualifications: Proven track record of success in a senior trading or category management role, within the FMCG or Health & Beauty sector. Strong leadership skills with demonstrated experience in managing and developing high-performing teams. Excellent analytical and strategic thinking abilities, with a keen eye for detail and a results-oriented mindset. Exceptional communication, negotiation, and relationship-building skills. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities. Proficiency in data analysis tools and Microsoft Office Suite. BBBH30246 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Mar 29, 2024
Full time
About Our Client: ZD are pleased to be exclusively recruiting for is a dynamic and rapidly growing retailer in Warwickshire. They pride themselves on innovation, integrity, and excellence in all aspects of their operations. As a market leader, they are committed to delivering exceptional products and services to their customers while fostering a collaborative and supportive work environment. Position Overview: This is a unique position where the Senior Category Manager will not have their own category to buy and trade. This is a out and out people manager role. This is a pivotal role, responsible for leading and managing a team of Category Managers. The successful candidate will play a key role in driving sales, profitability, and strategic growth initiatives across Health & Beauty and FMCG. Key Responsibilities: Lead, mentor, and develop a team of Category Managers to achieve individual and team goals, reporting directly to the Senior Category Manager. Develop and implement strategic plans to optimise trading performance, drive sales growth, and maximise profitability under the guidance of the Senior Category Manager. Analyze market trends, consumer behavior, and competitive landscape to identify opportunities for product assortment expansion and optimization, collaborating closely with the Senior Trading Manager. Collaborate cross-functionally with sales, marketing, supply chain, and finance teams to ensure alignment and execution of trading strategies, with support from the Senior Trading Manager. Build and maintain strong relationships with suppliers and negotiate favourable terms to support business objectives, with oversight from the Senior Category Manager. Monitor and analyse key performance indicators (KPIs), sales metrics, and financial performance to identify areas for improvement and drive continuous optimisation, reporting findings to the Senior Category Manager. Stay abreast of industry developments, emerging trends, and best practices to inform decision-making and drive innovation, with guidance from the Senior Category Manager. Qualifications: Proven track record of success in a senior trading or category management role, within the FMCG or Health & Beauty sector. Strong leadership skills with demonstrated experience in managing and developing high-performing teams. Excellent analytical and strategic thinking abilities, with a keen eye for detail and a results-oriented mindset. Exceptional communication, negotiation, and relationship-building skills. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities. Proficiency in data analysis tools and Microsoft Office Suite. BBBH30246 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
An exciting oppurtunity has arisen at our clients store in Upminster for an Assistant Sales Manager. This position will be working mostly in the areas of Beauty and Cosmetics. KEY TASKS Staff To see that staff are deployed so as to cover the department adequately. To check that basic day to day discipline are adhered to i.e. dress code, timekeeping etc. To help introduce and develop new members of staff onto the department and its systems. To inform the Sales Manager (or the Store Manager in their absence), of any matters with regard to sales staff that may need their attention. To help ensure all staff have an accurate and up-to-date knowledge of all the merchandise in your department. Customer Care To see that customers are served promptly at all times and ensure all our customers have a Loyalty card. To ensure that any customers complaints and orders are followed up and are settled in a satisfactory manner. To ensure that the telephone is answered quickly and politely, efficiently recording messages and where necessary referring to the Sales Manager. To ensure the department is not left unattended when there are customers present in the store. To use relevant experience and selling skills to maximise sales and to encourage your staff to do likewise. Till Procedures To ensure that correct till procedures are followed and supervise the opening and cashing-up of the till. To deal with the signing of bills, cheques and refunds in the absence of the Sales Manager and to seek assistance from another Manager when in doubt. To ensure that the cash bag is returned to the Cash Office at the close of business. Merchandising and Stock Control Under the direction of the Sales Manager, ensure that merchandise is correctly priced and ticketed within Company policy and legal requirements. To assist the Sales Manager in the counting of core/drive lines and to ensure that stock levels are adequate. To be aware of what competitors are advertising/selling and keep the store informed. To ensure a high standard of housekeeping is maintained throughout the department on a daily basis. To report anything which might jeopardise department profits i.e. known stock losses, delivery shortages, damaged or soiled goods. To be aware of slow selling items and inform the Sales Manager/Buyer. To assist in the preparation of sales and events. To assist in the preparation of stocktake and to be able to carry out stocktaking speedily and efficiently. To ensure all stock that is delivered is checked off correctly and is booked in following Company procedures at all times. Security To ensure that any person acting suspiciously in the department or store is reported to security immediately. To be aware of any comply with all security regulations relating to stock and cash handling. Undertake any work delegated by the Sales Manager and any other jobs deemed necessary. PRINCIPAL ACCOUNTABILITIES Accountable for Sales Drive and Loyalty acquisition. Service and relationship orientated Maintain a polite, courteous and helpful manner. Serve customers accurately, thus ensuring their satisfaction. Strictly adhere to the point of sale till procedures as instructed. Good working knowledge of merchandise and store systems. Maintaining effective communication and training within the department. Set an excellent example to the staff on your department. Compliance with good Health and Safety practices.
Mar 29, 2024
Full time
An exciting oppurtunity has arisen at our clients store in Upminster for an Assistant Sales Manager. This position will be working mostly in the areas of Beauty and Cosmetics. KEY TASKS Staff To see that staff are deployed so as to cover the department adequately. To check that basic day to day discipline are adhered to i.e. dress code, timekeeping etc. To help introduce and develop new members of staff onto the department and its systems. To inform the Sales Manager (or the Store Manager in their absence), of any matters with regard to sales staff that may need their attention. To help ensure all staff have an accurate and up-to-date knowledge of all the merchandise in your department. Customer Care To see that customers are served promptly at all times and ensure all our customers have a Loyalty card. To ensure that any customers complaints and orders are followed up and are settled in a satisfactory manner. To ensure that the telephone is answered quickly and politely, efficiently recording messages and where necessary referring to the Sales Manager. To ensure the department is not left unattended when there are customers present in the store. To use relevant experience and selling skills to maximise sales and to encourage your staff to do likewise. Till Procedures To ensure that correct till procedures are followed and supervise the opening and cashing-up of the till. To deal with the signing of bills, cheques and refunds in the absence of the Sales Manager and to seek assistance from another Manager when in doubt. To ensure that the cash bag is returned to the Cash Office at the close of business. Merchandising and Stock Control Under the direction of the Sales Manager, ensure that merchandise is correctly priced and ticketed within Company policy and legal requirements. To assist the Sales Manager in the counting of core/drive lines and to ensure that stock levels are adequate. To be aware of what competitors are advertising/selling and keep the store informed. To ensure a high standard of housekeeping is maintained throughout the department on a daily basis. To report anything which might jeopardise department profits i.e. known stock losses, delivery shortages, damaged or soiled goods. To be aware of slow selling items and inform the Sales Manager/Buyer. To assist in the preparation of sales and events. To assist in the preparation of stocktake and to be able to carry out stocktaking speedily and efficiently. To ensure all stock that is delivered is checked off correctly and is booked in following Company procedures at all times. Security To ensure that any person acting suspiciously in the department or store is reported to security immediately. To be aware of any comply with all security regulations relating to stock and cash handling. Undertake any work delegated by the Sales Manager and any other jobs deemed necessary. PRINCIPAL ACCOUNTABILITIES Accountable for Sales Drive and Loyalty acquisition. Service and relationship orientated Maintain a polite, courteous and helpful manner. Serve customers accurately, thus ensuring their satisfaction. Strictly adhere to the point of sale till procedures as instructed. Good working knowledge of merchandise and store systems. Maintaining effective communication and training within the department. Set an excellent example to the staff on your department. Compliance with good Health and Safety practices.
About Our Client: ZD are pleased to be exclusively recruiting for is a dynamic and rapidly growing retailer in Warwickshire. They pride themselves on innovation, integrity, and excellence in all aspects of their operations. As a market leader, they are committed to delivering exceptional products and services to their customers while fostering a collaborative and supportive work environment. Position Overview: This is a unique position where the Senior Category Manager will not have their own category to buy and trade. This is a out and out people manager role. This is a pivotal role, responsible for leading and managing a team of Category Managers. The successful candidate will play a key role in driving sales, profitability, and strategic growth initiatives across Health & Beauty and FMCG. Key Responsibilities: Lead, mentor, and develop a team of Category Managers to achieve individual and team goals, reporting directly to the Senior Category Manager. Develop and implement strategic plans to optimise trading performance, drive sales growth, and maximise profitability under the guidance of the Senior Category Manager. Analyze market trends, consumer behavior, and competitive landscape to identify opportunities for product assortment expansion and optimization, collaborating closely with the Senior Trading Manager. Collaborate cross-functionally with sales, marketing, supply chain, and finance teams to ensure alignment and execution of trading strategies, with support from the Senior Trading Manager. Build and maintain strong relationships with suppliers and negotiate favourable terms to support business objectives, with oversight from the Senior Category Manager. Monitor and analyse key performance indicators (KPIs), sales metrics, and financial performance to identify areas for improvement and drive continuous optimisation, reporting findings to the Senior Category Manager. Stay abreast of industry developments, emerging trends, and best practices to inform decision-making and drive innovation, with guidance from the Senior Category Manager. Qualifications: Proven track record of success in a senior trading or category management role, within the FMCG or Health & Beauty sector. Strong leadership skills with demonstrated experience in managing and developing high-performing teams. Excellent analytical and strategic thinking abilities, with a keen eye for detail and a results-oriented mindset. Exceptional communication, negotiation, and relationship-building skills. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities. Proficiency in data analysis tools and Microsoft Office Suite. BBBH30246 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Mar 29, 2024
Full time
About Our Client: ZD are pleased to be exclusively recruiting for is a dynamic and rapidly growing retailer in Warwickshire. They pride themselves on innovation, integrity, and excellence in all aspects of their operations. As a market leader, they are committed to delivering exceptional products and services to their customers while fostering a collaborative and supportive work environment. Position Overview: This is a unique position where the Senior Category Manager will not have their own category to buy and trade. This is a out and out people manager role. This is a pivotal role, responsible for leading and managing a team of Category Managers. The successful candidate will play a key role in driving sales, profitability, and strategic growth initiatives across Health & Beauty and FMCG. Key Responsibilities: Lead, mentor, and develop a team of Category Managers to achieve individual and team goals, reporting directly to the Senior Category Manager. Develop and implement strategic plans to optimise trading performance, drive sales growth, and maximise profitability under the guidance of the Senior Category Manager. Analyze market trends, consumer behavior, and competitive landscape to identify opportunities for product assortment expansion and optimization, collaborating closely with the Senior Trading Manager. Collaborate cross-functionally with sales, marketing, supply chain, and finance teams to ensure alignment and execution of trading strategies, with support from the Senior Trading Manager. Build and maintain strong relationships with suppliers and negotiate favourable terms to support business objectives, with oversight from the Senior Category Manager. Monitor and analyse key performance indicators (KPIs), sales metrics, and financial performance to identify areas for improvement and drive continuous optimisation, reporting findings to the Senior Category Manager. Stay abreast of industry developments, emerging trends, and best practices to inform decision-making and drive innovation, with guidance from the Senior Category Manager. Qualifications: Proven track record of success in a senior trading or category management role, within the FMCG or Health & Beauty sector. Strong leadership skills with demonstrated experience in managing and developing high-performing teams. Excellent analytical and strategic thinking abilities, with a keen eye for detail and a results-oriented mindset. Exceptional communication, negotiation, and relationship-building skills. Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities. Proficiency in data analysis tools and Microsoft Office Suite. BBBH30246 NOTE - All emails from will be sent from the following removed) & we will never contact you via WhatsApp without calling you prior nor would we ever ask for any financial information
Claire's - A Career that's always in style Store Manager Opportunity About the Role As Store Manager, your core area of responsibilities will be: Sales and profit - Achieving store targets through driving sales and more Sales and profit: achieving store targets through driving sales Customer service: delivering the finest level of customer service Store operations: keeping the store running smoothly Commerciality: Ensuring your store is well merchandised and commercially correct Team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results Ear piercing (you will receive full training) About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! Qualifications - About You High school diploma or equivalent required 1 to 2 years retail management experience Excellent verbal/written communication and organizational skills Basic computer skills Sound understanding of mathematics and strong reading comprehension skills Understands the importance of Customer Service Ability to analyze sales reports and strategically problem solve Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email (url removed). Only messages sent for this purpose will be considered. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Mar 29, 2024
Full time
Claire's - A Career that's always in style Store Manager Opportunity About the Role As Store Manager, your core area of responsibilities will be: Sales and profit - Achieving store targets through driving sales and more Sales and profit: achieving store targets through driving sales Customer service: delivering the finest level of customer service Store operations: keeping the store running smoothly Commerciality: Ensuring your store is well merchandised and commercially correct Team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results Ear piercing (you will receive full training) About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! Qualifications - About You High school diploma or equivalent required 1 to 2 years retail management experience Excellent verbal/written communication and organizational skills Basic computer skills Sound understanding of mathematics and strong reading comprehension skills Understands the importance of Customer Service Ability to analyze sales reports and strategically problem solve Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email (url removed). Only messages sent for this purpose will be considered. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Claire's - A Career that's always in style Store Manager Opportunity About the Role As Store Manager, your core area of responsibilities will be: Sales and profit - Achieving store targets through driving sales and more Sales and profit: achieving store targets through driving sales Customer service: delivering the finest level of customer service Store operations: keeping the store running smoothly Commerciality: Ensuring your store is well merchandised and commercially correct Team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results Ear piercing (you will receive full training) About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! Qualifications - About You High school diploma or equivalent required 1 to 2 years retail management experience Excellent verbal/written communication and organizational skills Basic computer skills Sound understanding of mathematics and strong reading comprehension skills Understands the importance of Customer Service Ability to analyze sales reports and strategically problem solve Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email (url removed). Only messages sent for this purpose will be considered. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Mar 29, 2024
Full time
Claire's - A Career that's always in style Store Manager Opportunity About the Role As Store Manager, your core area of responsibilities will be: Sales and profit - Achieving store targets through driving sales and more Sales and profit: achieving store targets through driving sales Customer service: delivering the finest level of customer service Store operations: keeping the store running smoothly Commerciality: Ensuring your store is well merchandised and commercially correct Team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results Ear piercing (you will receive full training) About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! Qualifications - About You High school diploma or equivalent required 1 to 2 years retail management experience Excellent verbal/written communication and organizational skills Basic computer skills Sound understanding of mathematics and strong reading comprehension skills Understands the importance of Customer Service Ability to analyze sales reports and strategically problem solve Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email (url removed). Only messages sent for this purpose will be considered. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Claire's - A Career that's always in style Store Manager Opportunity About the Role As Store Manager, your core area of responsibilities will be: Sales and profit - Achieving store targets through driving sales and more Sales and profit: achieving store targets through driving sales Customer service: delivering the finest level of customer service Store operations: keeping the store running smoothly Commerciality: Ensuring your store is well merchandised and commercially correct Team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results Ear piercing (you will receive full training) About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! Qualifications - About You High school diploma or equivalent required 1 to 2 years retail management experience Excellent verbal/written communication and organizational skills Basic computer skills Sound understanding of mathematics and strong reading comprehension skills Understands the importance of Customer Service Ability to analyze sales reports and strategically problem solve Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email (url removed). Only messages sent for this purpose will be considered. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Mar 29, 2024
Full time
Claire's - A Career that's always in style Store Manager Opportunity About the Role As Store Manager, your core area of responsibilities will be: Sales and profit - Achieving store targets through driving sales and more Sales and profit: achieving store targets through driving sales Customer service: delivering the finest level of customer service Store operations: keeping the store running smoothly Commerciality: Ensuring your store is well merchandised and commercially correct Team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results Ear piercing (you will receive full training) About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! Qualifications - About You High school diploma or equivalent required 1 to 2 years retail management experience Excellent verbal/written communication and organizational skills Basic computer skills Sound understanding of mathematics and strong reading comprehension skills Understands the importance of Customer Service Ability to analyze sales reports and strategically problem solve Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email (url removed). Only messages sent for this purpose will be considered. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Claire's - A Career that's always in style Store Manager Opportunity About the Role As Store Manager, your core area of responsibilities will be: Sales and profit - Achieving store targets through driving sales and more Sales and profit: achieving store targets through driving sales Customer service: delivering the finest level of customer service Store operations: keeping the store running smoothly Commerciality: Ensuring your store is well merchandised and commercially correct Team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results Ear piercing (you will receive full training) About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! Qualifications - About You High school diploma or equivalent required 1 to 2 years retail management experience Excellent verbal/written communication and organizational skills Basic computer skills Sound understanding of mathematics and strong reading comprehension skills Understands the importance of Customer Service Ability to analyze sales reports and strategically problem solve Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email (url removed). Only messages sent for this purpose will be considered. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Mar 29, 2024
Full time
Claire's - A Career that's always in style Store Manager Opportunity About the Role As Store Manager, your core area of responsibilities will be: Sales and profit - Achieving store targets through driving sales and more Sales and profit: achieving store targets through driving sales Customer service: delivering the finest level of customer service Store operations: keeping the store running smoothly Commerciality: Ensuring your store is well merchandised and commercially correct Team leadership: recruiting, training, managing and providing direction and development to ensure your team are challenged and achieving results Ear piercing (you will receive full training) About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! Qualifications - About You High school diploma or equivalent required 1 to 2 years retail management experience Excellent verbal/written communication and organizational skills Basic computer skills Sound understanding of mathematics and strong reading comprehension skills Understands the importance of Customer Service Ability to analyze sales reports and strategically problem solve Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all under represented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. To request accommodation, please email (url removed). Only messages sent for this purpose will be considered. Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.