German Speaking Customer Sevice Up to 32,000 1 day WFH Our client is an established, globally operating organisation looking for a German-speaking Customer Service Administrator to join their team based in Basingstoke. The role of the Customer Service Advisor will be varied but responsibilities include: Acting as the first point of contact for customer enquiries. Managing order requests. Coordinating customer complaints, including refund requests and warranty queries. Handling requests for quotes and processing them, ensuring you follow-up on all opportunities. Managing the weekly backlog review of customer business. Following up customer visits/samples. Communicating critical customer information/requirements to other teams. Creating and maintaining customer accounts and contact lists. General admin and customer service duties. The role is permanent and full-time (37 hours per week) and has free on site parking. This is an excellent opportunity for a German speaking customer service or administration professional, looking for a new challenge with a great organisation. If you're interested in more information about this role, please click apply or call Jo on (phone number removed) today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 28, 2024
Full time
German Speaking Customer Sevice Up to 32,000 1 day WFH Our client is an established, globally operating organisation looking for a German-speaking Customer Service Administrator to join their team based in Basingstoke. The role of the Customer Service Advisor will be varied but responsibilities include: Acting as the first point of contact for customer enquiries. Managing order requests. Coordinating customer complaints, including refund requests and warranty queries. Handling requests for quotes and processing them, ensuring you follow-up on all opportunities. Managing the weekly backlog review of customer business. Following up customer visits/samples. Communicating critical customer information/requirements to other teams. Creating and maintaining customer accounts and contact lists. General admin and customer service duties. The role is permanent and full-time (37 hours per week) and has free on site parking. This is an excellent opportunity for a German speaking customer service or administration professional, looking for a new challenge with a great organisation. If you're interested in more information about this role, please click apply or call Jo on (phone number removed) today! Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts
Mar 28, 2024
Full time
Alliance Automotive Group are a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain and Portugal. We service independent repairers, body shops, auto centres, fast fit companies and end consumers with parts and equipment through a network of national and regional logistics platforms as well as networks of local distributors comprising our own subsidiaries and independent affiliates. Alliance Automotive Group are proud to be the home of the NAPA Racing UK British Touring car team. We are currently looking for a Parts Advisor to join our team. As Parts Advisor you will be involved in all areas of the branch and its operation however your focus will be maintaining and expanding the local customer base. Responsibilities will include but not limited to: Taking orders over the telephone, upselling to increase invoice value. Outbound calling to raise customer awareness and achieve higher sales. Building long-term rapport with local customers Actively promote offers, discounts and customer competitions Limiting credits and returns by ordering and sending the right parts, first time. To be successful in this role you will to be: Punctual, organised, and efficient whilst working towards deadlines. Pro-active and enthusiastic when speaking with customers. Able to demonstrate empathy towards customers. Professional and possess excellent communication skills. In return we offer: An opportunity to join a global brand and market leader. Exclusive discounts and cashback from 1000s of major retailers and grocers via the AAG Benefits App, including Tesco, Boots and Just Eat. Opportunities for career progression and bespoke training. Free pension advise from our standard pension provider. Free access to Health, Wellbeing and Financial tools. Potential to earn a performance based bonus, paid monthly. Discount on car parts
We have an amazing job opportunity available for a fluent German Speaking Executive, ideally German will be your mother tongue, however fluent speakers that have lived or worked in Germany will be considered. This is a permanent job opportunity, available to fluent German speakers, the working hours are Monday to Thursday from 8am until 4.30pm and 8am until 1pm on Fridays. Flexible hours and part time hours, tailored to work for you, are available. You will be paid £14.00 per hour, if you are full time, you will work 35 hours per week, giving you a guaranteed annual salary of £25,480 (pro rata for part time). On top of your guaranteed salary, you will also receive uncapped commission and benefits. Benefits for the German Speaking Executive include 28 days holiday including bank holidays (increasing with your length of service). Pension. Gym membership contribution (from passing your probation period, increasing every year). Life insurance (from day one). Health care insurance. Training and support. A great work environment. Christmas shut down period from Christmas Eve until the New Year. As the German Speaking Executive you will be working for a successful company, established in 1994, who are a market leader in ISO Business Consultancy. In this role you will be making outbound telephone calls to businesses in Germany, securing quality appointments for their consultancy team based in Germany to attend. You will be working within a small friendly team, from all walks of life in an office environment, based in central Chelmsford, within the City Centre. To be considered for the German Speaking Executive opportunity you will need To be fluent (spoken and written) in German. To be confident to call businesses in Germany, speaking in German. To be a friendly team player. Self-motivated, reliable, and positive. In terms of working experience, you will ideally have some experience in customer service or sales, ideally gained from an office-based work environment, however this is not essential as full training is provided. This is an amazing job opportunity, working for a fantastic company, we look forward to hearing from you.
Mar 27, 2024
Full time
We have an amazing job opportunity available for a fluent German Speaking Executive, ideally German will be your mother tongue, however fluent speakers that have lived or worked in Germany will be considered. This is a permanent job opportunity, available to fluent German speakers, the working hours are Monday to Thursday from 8am until 4.30pm and 8am until 1pm on Fridays. Flexible hours and part time hours, tailored to work for you, are available. You will be paid £14.00 per hour, if you are full time, you will work 35 hours per week, giving you a guaranteed annual salary of £25,480 (pro rata for part time). On top of your guaranteed salary, you will also receive uncapped commission and benefits. Benefits for the German Speaking Executive include 28 days holiday including bank holidays (increasing with your length of service). Pension. Gym membership contribution (from passing your probation period, increasing every year). Life insurance (from day one). Health care insurance. Training and support. A great work environment. Christmas shut down period from Christmas Eve until the New Year. As the German Speaking Executive you will be working for a successful company, established in 1994, who are a market leader in ISO Business Consultancy. In this role you will be making outbound telephone calls to businesses in Germany, securing quality appointments for their consultancy team based in Germany to attend. You will be working within a small friendly team, from all walks of life in an office environment, based in central Chelmsford, within the City Centre. To be considered for the German Speaking Executive opportunity you will need To be fluent (spoken and written) in German. To be confident to call businesses in Germany, speaking in German. To be a friendly team player. Self-motivated, reliable, and positive. In terms of working experience, you will ideally have some experience in customer service or sales, ideally gained from an office-based work environment, however this is not essential as full training is provided. This is an amazing job opportunity, working for a fantastic company, we look forward to hearing from you.
Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis - Life Sciences As a German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner Invoicing of service interventions Dispute Handling Management of service requests Invoicing of service requests Closing service requests Person Specification: Fluent in German Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time permanent position offering an annual basic salary of up to 31,000 + attractive company benefits This role offers remote / Work from home working on a Hybrid basis. If successful you would need to commute to Amersham, Buckinghamshire 3 days a week. Monday - Friday Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Mar 24, 2024
Contractor
Advancing People - Multilingual Recruitment Specialists are now recruiting for a German Speaking Customer Service Advisor for their client on a remote basis - Life Sciences As a German Speaking Customer Service Administrator it will be your responsibility to work with clients primarily those based in the German speaking region and covering the English speaking markets, providing excellent customer service via phone or email and ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Establishing and maintaining effective communication with appropriate individuals throughout the process such as Regional Service Managers, Field Service Engineers, Service Sales, Finance and Sales teams Opening of service requests, dispatching corrective repairs/preventative maintenance work orders in a timely manner Invoicing of service interventions Dispute Handling Management of service requests Invoicing of service requests Closing service requests Person Specification: Fluent in German Strong customer focus and professional approach Excellent communication skills, both oral and written Ability to work effectively as part of a team Good computer skills Positive "can do" attitude This is a full time permanent position offering an annual basic salary of up to 31,000 + attractive company benefits This role offers remote / Work from home working on a Hybrid basis. If successful you would need to commute to Amersham, Buckinghamshire 3 days a week. Monday - Friday Apply now! Advancing People - Multilingual Recruitment Specialists Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.
Are you fluent in French, Italian, Spanish or German AND English ? Are you passionate about providing excellent service? This could be the role for you! If the answer is YES, we have the perfect role for you! We are working with a very reputable and leading business in the leisure industry who are hiring French , Italian , Spanish and German speaking Customer Service Representatives for a 6-month seasonal contract to start in March for 6 months contract. A rota is provided to cover a 35-hour working week, 5 days across 7. With Full training will be provided. As a Customer Service Representative, you will play a vital role in managing incoming calls and emails from customers calling for emergency assistance, guidance, and support whilst they are overseas. Main duties include: Handling incoming calls and emails in an efficient, professional, and courteous manner Responding to email enquiries of the same nature Maintaining a clear record of each case Following up on all cases until completion Escalating any issues or potential problems as and when required Your customer focused approach to work, calm and collected manner when working under pressure, along with excellent attention to detail combined with well-developed written and verbal communication skills both in English and either French, Italian, Spanish or German, will enable you to excel in this exciting role! You must be able to commit to minimum of 21 or up to 35 hours a week. Our client can be flexible for candidates with language skills to work mornings, afternoons or weekends, or a combination of these shifts across a weekly period In addition to a fun, friendly and collaborative working environment, you will receive comprehensive training and support throughout your 6-month assignment. Does this sound like your next challenge? Don't delay and apply now Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 22, 2024
Seasonal
Are you fluent in French, Italian, Spanish or German AND English ? Are you passionate about providing excellent service? This could be the role for you! If the answer is YES, we have the perfect role for you! We are working with a very reputable and leading business in the leisure industry who are hiring French , Italian , Spanish and German speaking Customer Service Representatives for a 6-month seasonal contract to start in March for 6 months contract. A rota is provided to cover a 35-hour working week, 5 days across 7. With Full training will be provided. As a Customer Service Representative, you will play a vital role in managing incoming calls and emails from customers calling for emergency assistance, guidance, and support whilst they are overseas. Main duties include: Handling incoming calls and emails in an efficient, professional, and courteous manner Responding to email enquiries of the same nature Maintaining a clear record of each case Following up on all cases until completion Escalating any issues or potential problems as and when required Your customer focused approach to work, calm and collected manner when working under pressure, along with excellent attention to detail combined with well-developed written and verbal communication skills both in English and either French, Italian, Spanish or German, will enable you to excel in this exciting role! You must be able to commit to minimum of 21 or up to 35 hours a week. Our client can be flexible for candidates with language skills to work mornings, afternoons or weekends, or a combination of these shifts across a weekly period In addition to a fun, friendly and collaborative working environment, you will receive comprehensive training and support throughout your 6-month assignment. Does this sound like your next challenge? Don't delay and apply now Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
FRENCH SELECTION UK French speaking Customer Service (Export) Customer Service, Inside sales, Export, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Problem solving, Inbound calls, Outbound calls, Fluent in French, French Speaker, France, Sales assistant, coordinator, Distributors, End User Customers Salary: up to 25,000 p.a. + Benefits Location: Bournemouth, Dorset At commutable distance by car from: Bournemouth, Southampton, Lymington, New Forest, Swanage, Poole, Salisbury, Brockenhurst, Dorchester, Ringwood, Totton, Christchurch, Dorset, Hampshire Ref: 788BR VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 788BR Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a global leading manufacturer & distributor in their field Main duties: To provide front line Customer focused service to all Distributors, End User Customers and support to internal teams The Role: - Process orders into the database and carry out general administration - Learn the product in order to advise customers on suitability - Respond to customer enquiries and resolve issues in a timely manner - Follow up on orders and ensure delivery status is updated regularly - Raise quotations for new enquiries and sales leads - Liaise with Shipping & Finance teams regarding special invoicing / delivery instructions - Prepare and check Export paperwork. The Candidate: - Fluent in French (written and spoken) - Essential - Previous experience in customer service - Desirable - Proactive, confident and dynamic personality - Logical mindset with good common sense. - Excellent communication skills and a team player - IT literate The Salary: up to 25,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
Mar 22, 2024
Full time
FRENCH SELECTION UK French speaking Customer Service (Export) Customer Service, Inside sales, Export, Customer Support, Customer Advisor, Administration, Customer Relations, Queries, Office Administration, Problem solving, Inbound calls, Outbound calls, Fluent in French, French Speaker, France, Sales assistant, coordinator, Distributors, End User Customers Salary: up to 25,000 p.a. + Benefits Location: Bournemouth, Dorset At commutable distance by car from: Bournemouth, Southampton, Lymington, New Forest, Swanage, Poole, Salisbury, Brockenhurst, Dorchester, Ringwood, Totton, Christchurch, Dorset, Hampshire Ref: 788BR VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 788BR Applications submitted on our website will come to us in the correct format, which means they will be processed faster & more efficiently by our team of consultants. The Company: Our client is a global leading manufacturer & distributor in their field Main duties: To provide front line Customer focused service to all Distributors, End User Customers and support to internal teams The Role: - Process orders into the database and carry out general administration - Learn the product in order to advise customers on suitability - Respond to customer enquiries and resolve issues in a timely manner - Follow up on orders and ensure delivery status is updated regularly - Raise quotations for new enquiries and sales leads - Liaise with Shipping & Finance teams regarding special invoicing / delivery instructions - Prepare and check Export paperwork. The Candidate: - Fluent in French (written and spoken) - Essential - Previous experience in customer service - Desirable - Proactive, confident and dynamic personality - Logical mindset with good common sense. - Excellent communication skills and a team player - IT literate The Salary: up to 25,000 p.a. + Benefits French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.
We're looking for a German Legal Counsel We are the leading and fastest growing Alternative Lender in the German market. A market that is still developing and we are there to shape it. Iwoca has established strong cooperations with the leading banks, financial advisors and platforms in Germany, like Commerzbank and eBay. However, we're still near the start of our journey - our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal. We are recruiting a German qualified lawyer on a part-time basis to primarily work with our German business and report to iwoca's Head of Legal. About us Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We've already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service. Our culture We're expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we're looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses. Your mission Support and advise teams across the German business, including lending propositions (product development), customer acquisition, customer success, marketing and people ops (HR). Draft, review and negotiate partnership, customer and supplier contracts by providing pragmatic and commercial support identify and implement process improvements to make legal work more efficient, including building out and maintaining templates, playbooks and decision frameworks for our partnership and customer acquisition agreements Improve and maintain the business' policies and procedures relating to GDPR for our key stakeholders - customers, employees and partners Instruct and manage external legal counsel, and manage legal budget with the guidance of the Head of Legal and GM of Germany Support any regulatory matters relating to licensing to lend to and collect from customers in Germany, and ensure our product complies with all elements of German law. Support corporate housekeeping, management of constitutional documents and statutory books, and ongoing filing requirements across our German entities. There will be opportunities for you to: Advise and educate other members of the legal team on areas of your competence through formal and informal training Manage and mentor a German-speaking paralegal through tasks assigned to you Get involved more broadly with the Legal function, including in the UK and Luxembourg and any other jurisdiction in which we may operate Requirements You are an experienced lawyer, qualified in Germany You are fluent in German and English You have experience in: commercial contracts, partnership and broker agreements GDPR and data protection laws, and have been involved in implementing policies and procedures to ensure compliance working in an in-house environment, particularly a fintech or finance business You are smart, meaning you: use thoughtful legal analysis to quickly cut through legal and commercial complexity give concrete feedback in a way that facilitates decision-making You are motivated, meaning you: go above and beyond to deliver high quality legal work in line with deadlines curious about all parts of the business and the challenges they face You are humble: no ego, we're in it together you proactively reflect on individual and team performance on a task. understand where gaps exist in legal skills and knowledge and engage external counsel where appropriate. It would be also nice if you: have some knowledge and understanding of lending businesses, and the regulation applying to business lending in Germany have some experience with employment law issues have some experience of working with Luxembourg fund structures appreciate the importance of quantifying legal risk to inform decision-making are willing to work some of the time in one of our offices are interested in growing with our dynamic German business and, in the future, other countries in which we may operate We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn't an optional add-on; it's the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in. Our benefits We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds and Frankfurt. Events and clubs, like bingo, comedy nights, yoga classes, football Two company retreats a year, we've been to France, Italy, Spain and further afield Plenty of drinks and snacks in our offices We offer a wide range of benefits: Medical insurance from Vitality, including discounted gym membership 25 days' holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave Instant access to emotional and mental health support with our partner, Spill Share options Generous maternity and paternity leave A nursery tax benefit scheme to help you save money Paid volunteering day to support your chosen charity Extra leave if you want to travel or study One-month fully paid sabbatical after 4 years Cycle-to-work scheme Electric car scheme And to make sure we all keep learning, we offer: An L&D budget for everyone, including a book budget Company-wide talks with internal and external speakers Access to learning platforms like Treehouse if you want to learn to code For more information: iwoca benefits & policies: coda.io/d/iwoca-benefits-policies
Mar 22, 2024
Full time
We're looking for a German Legal Counsel We are the leading and fastest growing Alternative Lender in the German market. A market that is still developing and we are there to shape it. Iwoca has established strong cooperations with the leading banks, financial advisors and platforms in Germany, like Commerzbank and eBay. However, we're still near the start of our journey - our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal. We are recruiting a German qualified lawyer on a part-time basis to primarily work with our German business and report to iwoca's Head of Legal. About us Fast, flexible finance empowers small businesses to manage their cash flow better and seize opportunities - making their business and the economy stronger as a whole. At iwoca, we do just that. We help businesses get the funds they need, when they need it, often within minutes. We've already made several billion in funding available to over 100,000 businesses since we launched in 2012, and positioned ourselves as a leading Fintech in Europe. Our mission is to finance one million businesses. We'll get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cutting-edge technology, data science and a 5-star customer service. Our culture We're expanding fast across our offices in London, Leeds and Frankfurt. With all this growth, we're looking for people who want to learn on the job and lead projects, knowing that your ideas will impact thousands of small businesses. Your mission Support and advise teams across the German business, including lending propositions (product development), customer acquisition, customer success, marketing and people ops (HR). Draft, review and negotiate partnership, customer and supplier contracts by providing pragmatic and commercial support identify and implement process improvements to make legal work more efficient, including building out and maintaining templates, playbooks and decision frameworks for our partnership and customer acquisition agreements Improve and maintain the business' policies and procedures relating to GDPR for our key stakeholders - customers, employees and partners Instruct and manage external legal counsel, and manage legal budget with the guidance of the Head of Legal and GM of Germany Support any regulatory matters relating to licensing to lend to and collect from customers in Germany, and ensure our product complies with all elements of German law. Support corporate housekeeping, management of constitutional documents and statutory books, and ongoing filing requirements across our German entities. There will be opportunities for you to: Advise and educate other members of the legal team on areas of your competence through formal and informal training Manage and mentor a German-speaking paralegal through tasks assigned to you Get involved more broadly with the Legal function, including in the UK and Luxembourg and any other jurisdiction in which we may operate Requirements You are an experienced lawyer, qualified in Germany You are fluent in German and English You have experience in: commercial contracts, partnership and broker agreements GDPR and data protection laws, and have been involved in implementing policies and procedures to ensure compliance working in an in-house environment, particularly a fintech or finance business You are smart, meaning you: use thoughtful legal analysis to quickly cut through legal and commercial complexity give concrete feedback in a way that facilitates decision-making You are motivated, meaning you: go above and beyond to deliver high quality legal work in line with deadlines curious about all parts of the business and the challenges they face You are humble: no ego, we're in it together you proactively reflect on individual and team performance on a task. understand where gaps exist in legal skills and knowledge and engage external counsel where appropriate. It would be also nice if you: have some knowledge and understanding of lending businesses, and the regulation applying to business lending in Germany have some experience with employment law issues have some experience of working with Luxembourg fund structures appreciate the importance of quantifying legal risk to inform decision-making are willing to work some of the time in one of our offices are interested in growing with our dynamic German business and, in the future, other countries in which we may operate We want to make iwoca a place where everyone feels welcome, where you can confidently be yourself. We understand that inclusivity, and diversity that comes through greater inclusivity, isn't an optional add-on; it's the core ingredient of what makes us great. We care about making iwoca a healthy and happy community for all of our team members to thrive in. Our benefits We put a lot of effort into making iwoca a brilliant place to work: Offices in London, Leeds and Frankfurt. Events and clubs, like bingo, comedy nights, yoga classes, football Two company retreats a year, we've been to France, Italy, Spain and further afield Plenty of drinks and snacks in our offices We offer a wide range of benefits: Medical insurance from Vitality, including discounted gym membership 25 days' holiday, an extra day off for your birthday and the option to buy or sell an additional 5 days of annual leave Instant access to emotional and mental health support with our partner, Spill Share options Generous maternity and paternity leave A nursery tax benefit scheme to help you save money Paid volunteering day to support your chosen charity Extra leave if you want to travel or study One-month fully paid sabbatical after 4 years Cycle-to-work scheme Electric car scheme And to make sure we all keep learning, we offer: An L&D budget for everyone, including a book budget Company-wide talks with internal and external speakers Access to learning platforms like Treehouse if you want to learn to code For more information: iwoca benefits & policies: coda.io/d/iwoca-benefits-policies
JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 260,000 employees and operations in more than 60 countries. It operates across four business segments including Corporate & Investment Banking, Commercial Banking, Asset Management, Consumer & Community Banking. The Wealth Management division of JPMorgan Chase & Co. is part of the Asset & Wealth Management business segment. It has offered for over 160 years customised solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world. With assets under management of $2.4 trillion, it is one of the largest asset and wealth managers in the world. Operations Overview Operations are uniquely positioned at the heart of all that we do. We impact the business we undertake from end to end - involved in almost all major steps of the transaction lifecycle as well as new initiatives (account opening and KYC, products and services) and vendor management. We work in collaboration with counterparts from all areas across Lines of Business, Technology, Finance and Corporate Functions. Our role is all about maintaining the efficient processes our people rely on every day to do first-class business, whilst constantly striving to achieve the improvement that makes the firm one of the most respected financial institutions in the world. The global focus on Anti Money Laundering (AML) and Know Your Client (KYC) is increasing and leading to new roles and opportunities within JP Morgan. The firm is establishing within Operations a market-leading function to help manage the regulatory risks involved in Onboarding clients with special attention to meeting the regulatory AML and KYC requirements. We are offering you an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area. Key Responsibilities: The team's key responsibilities are: Advising on documentation requirements to external and internal partners. Review of legal, account opening and tax documentation as to whether it meets regulatory and internal policies to open or maintain an account. Documenting clients on due diligence and related systems and updating these profiles periodically. Taking responsibility for the end-to-end onboarding process. Team members in Edinburgh will undertake some or all of these roles depending on their role within the team. We prefer candidates with prior AML/ KYC background or a relevant degree such as law. The Client Onboarding Officer will support all aspects of client onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. The Client Onboarding Officer will partner with the client-facing teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. The Client Onboarding Officer will own the end to end Onboarding of new clients and subsequent periodic renewal process of all clients. The Client Onboarding Officer will assist with the drafting and gathering of client documents and make independent recommendations regarding AML risk at a client level prior to final review by the client-facing team. The Client Onboarding Specialists are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation. Analysing and understanding complex client structures and explaining them to colleagues across the business, and able to escalate appropriately any risks identified during the documentation review process. Partnering with the client facing teams to collect required legal documents and associated information to meet all regulatory and internal polices Act as a subject matter expert on required legal documents and process to onboard a client to PB platforms, reviewing clients' constitutional documentation, having consideration for relevant tax, regulatory and corporate law issues, as applicable. Once trained, the successful candidate will be expected to deal with a wide range of jurisdictions and entity types. Full training is provided to all new joiners. Undertake quality review of clients' KYC records Manage and facilitate client due diligence, including coordinating the participation of JPMorgan stakeholders who have KYC responsibilities Serve as point of contact for KYC and reporting issues for designated clients Act as a KYC and AML subject matter resource for KYC due diligence teams Act as a subject matter resource on the KYC/AML policies and procedures Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues For all candidates we look for : Previous experience in AML or KYC advantageous, but training will be provided to the successful candidate. Attention to detail Strong written and oral communication skills, able to influence internal and external stakeholders Strong analytical, prioritization and organizational skills Logical, structured approach to planning, problem solving and decision-making Strong risk and controls awareness Capacity to think laterally and convey an understanding of the big picture Maintains a sense of urgency and ability to prioritize/multi-task Strong client focus and ability to partner with various internal groups and client coverage Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions Ability to work under pressure and to fixed deadlines Independent, self-motivated, with an ability to adapt and be flexible in a team environment A strong sense of ownership and responsibility Fluency in English is required. The team reviews documentation in English, French, German, Spanish, Italian and Dutch, and we would welcome applications from candidates speaking these languages (B2 level or above) who meet our other criteria. JPMorgan Chase & Co. offers extensive training and development opportunities, an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer. If you would like to pursue a career with JPMorgan Chase & Co.'s Operations in Edinburgh, please apply online providing a CV in English. IPB2021 About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
Sep 14, 2021
Full time
JPMorgan Chase & Co. is a leading global financial services firm with assets of more than $2 trillion, over 260,000 employees and operations in more than 60 countries. It operates across four business segments including Corporate & Investment Banking, Commercial Banking, Asset Management, Consumer & Community Banking. The Wealth Management division of JPMorgan Chase & Co. is part of the Asset & Wealth Management business segment. It has offered for over 160 years customised solutions and client service of the highest quality to solve the complex needs of wealthy individuals and their families around the world. With assets under management of $2.4 trillion, it is one of the largest asset and wealth managers in the world. Operations Overview Operations are uniquely positioned at the heart of all that we do. We impact the business we undertake from end to end - involved in almost all major steps of the transaction lifecycle as well as new initiatives (account opening and KYC, products and services) and vendor management. We work in collaboration with counterparts from all areas across Lines of Business, Technology, Finance and Corporate Functions. Our role is all about maintaining the efficient processes our people rely on every day to do first-class business, whilst constantly striving to achieve the improvement that makes the firm one of the most respected financial institutions in the world. The global focus on Anti Money Laundering (AML) and Know Your Client (KYC) is increasing and leading to new roles and opportunities within JP Morgan. The firm is establishing within Operations a market-leading function to help manage the regulatory risks involved in Onboarding clients with special attention to meeting the regulatory AML and KYC requirements. We are offering you an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area. Key Responsibilities: The team's key responsibilities are: Advising on documentation requirements to external and internal partners. Review of legal, account opening and tax documentation as to whether it meets regulatory and internal policies to open or maintain an account. Documenting clients on due diligence and related systems and updating these profiles periodically. Taking responsibility for the end-to-end onboarding process. Team members in Edinburgh will undertake some or all of these roles depending on their role within the team. We prefer candidates with prior AML/ KYC background or a relevant degree such as law. The Client Onboarding Officer will support all aspects of client onboarding to include the fulfilment of Anti Money Laundering (AML) and Know Your Client (KYC) requirements. The Client Onboarding Officer will partner with the client-facing teams to ensure all client KYC records are compliant with regulatory standards, and will ensure high quality and timely completion of all client-level due diligence requirements at the onset and renewal of client relationships. The Client Onboarding Officer will own the end to end Onboarding of new clients and subsequent periodic renewal process of all clients. The Client Onboarding Officer will assist with the drafting and gathering of client documents and make independent recommendations regarding AML risk at a client level prior to final review by the client-facing team. The Client Onboarding Specialists are expected to stay current with all regulatory changes and requirements around client KYC, Suitability and Documentation. Analysing and understanding complex client structures and explaining them to colleagues across the business, and able to escalate appropriately any risks identified during the documentation review process. Partnering with the client facing teams to collect required legal documents and associated information to meet all regulatory and internal polices Act as a subject matter expert on required legal documents and process to onboard a client to PB platforms, reviewing clients' constitutional documentation, having consideration for relevant tax, regulatory and corporate law issues, as applicable. Once trained, the successful candidate will be expected to deal with a wide range of jurisdictions and entity types. Full training is provided to all new joiners. Undertake quality review of clients' KYC records Manage and facilitate client due diligence, including coordinating the participation of JPMorgan stakeholders who have KYC responsibilities Serve as point of contact for KYC and reporting issues for designated clients Act as a KYC and AML subject matter resource for KYC due diligence teams Act as a subject matter resource on the KYC/AML policies and procedures Discuss and escalate with Compliance complex issues surrounding client types and structures, financial products and services, and other AML risk-related issues For all candidates we look for : Previous experience in AML or KYC advantageous, but training will be provided to the successful candidate. Attention to detail Strong written and oral communication skills, able to influence internal and external stakeholders Strong analytical, prioritization and organizational skills Logical, structured approach to planning, problem solving and decision-making Strong risk and controls awareness Capacity to think laterally and convey an understanding of the big picture Maintains a sense of urgency and ability to prioritize/multi-task Strong client focus and ability to partner with various internal groups and client coverage Ability to successfully navigate a complex infrastructure that involves numerous groups and individuals Consultative in approach, understanding and anticipating business partner needs and proactively delivering solutions Ability to work under pressure and to fixed deadlines Independent, self-motivated, with an ability to adapt and be flexible in a team environment A strong sense of ownership and responsibility Fluency in English is required. The team reviews documentation in English, French, German, Spanish, Italian and Dutch, and we would welcome applications from candidates speaking these languages (B2 level or above) who meet our other criteria. JPMorgan Chase & Co. offers extensive training and development opportunities, an exceptional benefits program and a highly competitive compensation package. JPMorgan Chase & Co. is an Equal Opportunity Employer. If you would like to pursue a career with JPMorgan Chase & Co.'s Operations in Edinburgh, please apply online providing a CV in English. IPB2021 About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. About the Team J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions with client assets of $4 trillion. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.