About the role It's an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you'll enhance your career by being part of our ever evolving Commercial Claims department. Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Managing your own portfolio of claims offering coaching and development to colleagues where applicable. Using your initiative as well as information resources available to provide the best outcome for the customer. Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer. Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most. About you What we're looking for: Proven experience in a Commercial Property Claims is essential. Experience in GIT/PA/CAR/Subsidence is advantageous but not essential. You'll have proactive management of own caseload and a commitment to customer service. Ability to make accurate and pragmatic policy and legal liability decisions. Developed quantum assessment and negotiation skills. Detailed end to end knowledge of commercial property claims process. Ideally progressing towards Cert CII. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career. You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on. Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
Mar 27, 2024
Full time
About the role It's an exciting time to join AXA Commercial as a Property Claims Handler. Working as a Property Claims Handler, you'll enhance your career by being part of our ever evolving Commercial Claims department. Our Commercial Claims department is accountable for managing all claims relating to Commercial Property, Casualty, Motor Engineering and Commercial Motor. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, at our Bolton office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition. What you'll be doing: Managing your own portfolio of claims offering coaching and development to colleagues where applicable. Using your initiative as well as information resources available to provide the best outcome for the customer. Answering calls adhering to standard response times whilst ensuring accurate and timely completion of case notes, logs and diaries for each customer. Utilising strong attention to detail, remaining calm in the face of challenge to effectively help customers when they need us the most. About you What we're looking for: Proven experience in a Commercial Property Claims is essential. Experience in GIT/PA/CAR/Subsidence is advantageous but not essential. You'll have proactive management of own caseload and a commitment to customer service. Ability to make accurate and pragmatic policy and legal liability decisions. Developed quantum assessment and negotiation skills. Detailed end to end knowledge of commercial property claims process. Ideally progressing towards Cert CII. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. What we offer At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave AXA employee discounts Gym benefits To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to . About AXA With a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big. But never too big to care for every single person who works here. So when you join us, we promise to put our collective might behind you and your career. You'll work in an open and supportive environment where you'll be developed, challenged and encouraged to move around to achieve even bigger and better things - nationally and internationally. You'll learn directly from senior leaders, from the best in our business. And you'll enjoy real responsibility, really early on. Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it's about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone - regardless of difference. AXA Commercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're currently making our biggest ever investment to develop the expertise and skills we need to be the best. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.
As Client Partnerships Director, we need you to take charge and help us grow our engagements with clients, through developing senior client relationships, providing leadership across your portfolio of client accounts and proactively uncovering growth opportunities. You will delight our clients with innovative and creative solutions that cover our three business areas: Media, Creative & Technology. With your help, we will grow the business and win new clients. We will win awards and challenge the industry to be better. On a daily basis, you'll be responsible for creating client growth strategies and overseeing the smooth running of client campaigns. You will have the autonomy to proactively build strong working relationships with internal and external contacts whilst ensuring high levels of effectiveness and quality is delivered across your accounts. Reporting to the Head of Client Partnerships, the Client Partnerships Director role sits within the Client Partnerships function of the client team (and alongside our Delivery and Planning functions). You will build, develop and nurture client relationships so our client's and our agency business can grow in tandem. You will embed, and lead a client-centric agency culture to create amazing client experiences, turning these into sustainable agency revenue. Role responsibilities This is an important role within the agency, working closely with senior client stakeholders, client planning and delivery functions and internal craft teams and leading and contributing to new business opportunities, as well as successfully onboarding new clients into the agency. You will cover an array of disciplines within the role including offline, digital, social, creative, content production, analytics and sponsorships. The role will include leading key agency accounts, as well as acting as a senior figure on others, supported by other account handlers. You will work hand in hand with planning and delivery leads across your portfolio to ensure we deliver award winning work, on-time and on-budget and to a high level of quality. Every day you will Demonstrate exceptional client leadership and collaboration skills to deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Demonstrate exceptional client and relationship development skills and the ability to plan, manage and deliver growth strategies across your portfolio Develop strategic solutions to solve client challenges, drawing on expertise across the agency's core pillars of media, creative and technology Prepare client documentation, such as Statement of Works (SOWs), quotations and contracts Ensure all work that goes out of the agency is to a high standard and exceeds client expectations Coach and develop the Client Partnerships Managers, working with them to identify, develop, nurture and close account growth opportunities that broaden and deepen our engagement with their clients Retain commercial oversight on client engagements, maximising both quality and profit and managing agency risk Support the agency on leading inbound new business opportunities as required Collaborate with the planning leads to request, gather and interpret research, competitor analysis, campaign trends and metrics to support development of client opportunities Be a great communicator and listener, have excellent time-management skills and the ambition to take on more responsibilities Help grow our clients fees and scopes of engagement, working against individual client targets and the agency's financial targets Support the team in delivering against non-financial Objectives and Key Results (OKRs) linked to client experience, effectiveness and operations. Behaviours that drive success Everyone in the agency shares our Possiblist behaviours. Working within the wider team there are some core behaviours that will help you succeed within the role: You should be inquisitive and have the confidence/fearlessness to question the status quo Solve problems and grab opportunities A demonstrable interest in data and analysis Ability to distil information and pull out key insight Ability to solve problems in a logical, analytical and creative way A passion for building brands and behaviours. Your Skills, Strengths & Qualifications We are looking for you to come in and help our business grow. We want to draw on a wide range of your experience including: Five years+ account handling and client growth experience in an agency environment First class verbal and written English is essential Demonstrate market leading client management skills and the ability to plan, manage and deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Partner closely with Media and Creative leads to ensure our campaign ideas make most effective use of an integrated mix of owned, earned and paid channels, and are deployed via innovative, targeted media and technology Lead on the creation of measurable campaign KPI's, helping to enhance creative effectiveness and improve sell rate of innovative ideas Ensure that client expectations are met or exceeded and those client relationships are well managed Demonstrating an understanding of consumer behaviours within media, and a working knowledge of media relevant to the client's business including TV, digital, social, experiential, print, OOH, and search Excellent problem-solving skills, with the ability to identify and execute effective solutions Proactive attitude to try and improve the creative work and/or the delivery of campaigns Ability to develop a deep understanding of clients' businesses, objectives and challenges Ability to articulate client benefits derived from technical products and solutions in a clear and concise way A great listener, with the ability to ask the right questions to uncover valuable opportunities, insights and challenges Works well under pressure and thrives in a busy agency environment Creates strong and effective internal and external partnerships and collaborates across the business. Listens and values the opinions of others Focuses on the efficient, accurate and timely delivery of client projects Takes ownership of personal actions and outcomes Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change Proactively seeks opportunities to increase knowledge, skills and abilities Monitors and pursues growth opportunities to enhance expertise and drive career development Demonstrable interest and passion for all things media and marketing-related Great interpersonal skills for the purposes of: Working as part of a team Stakeholder management and client relationship development Presentations and proposals Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal and external teams (marketing, other capabilities, outside suppliers & partners). Our Culture - aiPeople: Our shared values are what makes our business. We're brave - We embrace uncertainty. We test, learn, improve and go again. We're diverse and united. We love meeting new people, embracing new ideas and exploring the possibilities. We come from all walks of life. When we work with great people, anything is possible. We're grown up. We show maturity in our outlook and attitude. We are fair and positive, but aren't afraid to say it how it is and constructively challenge. We want to change things. We want to make a difference to our clients and our people, every day. We work happily. We come in, do the business and have fun. We have high expectations of you You must challenge the status quo and see no boundaries to what we can achieve. Be ambitious, be adaptable and be an expert in your field. Help us be better and don't settle for average. You will be an inspiration to the rest of the agency, to our clients and a leader within your area of expertise. We want to take you out of your comfort zone, to stretch and to learn. You must believe that anything is possible. In short, we want you to be the best person you can be. We are a young business and this is an exciting time. You are joining the business in its infancy and have the opportunity to shape what we are. But that doesn't mean we skimp on benefits. Fantastic holiday, flexible working and a self-improvement budget for life are just a few of the things we offer. This is on top of a competitive salary (DOE) and a flexible, supportive working environment. We're asking a lot. But we'll give a lot back. Full IPA & BIMA Membership Ongoing dedicated training budget Regular agency socials (non-compulsory!) and all the perks of agency life Self-development funding for life, not just as an aip employee Access to hospitality at a Premier League football stadium Headspace subscription and further wellbeing initiatives London and Brighton offices Access to a world-class research suite including Nielsen, Similarweb, WARC, IPA, BARB, SEMrush, aipAware, YouGov Access to aip's business library - if we don't have the book you want to read (unlikely!), we add it to the bookshelf. How to apply If this role sounds like a bit of you, send your CV and a covering letter to - and let's get going. . click apply for full job details
Mar 27, 2024
Full time
As Client Partnerships Director, we need you to take charge and help us grow our engagements with clients, through developing senior client relationships, providing leadership across your portfolio of client accounts and proactively uncovering growth opportunities. You will delight our clients with innovative and creative solutions that cover our three business areas: Media, Creative & Technology. With your help, we will grow the business and win new clients. We will win awards and challenge the industry to be better. On a daily basis, you'll be responsible for creating client growth strategies and overseeing the smooth running of client campaigns. You will have the autonomy to proactively build strong working relationships with internal and external contacts whilst ensuring high levels of effectiveness and quality is delivered across your accounts. Reporting to the Head of Client Partnerships, the Client Partnerships Director role sits within the Client Partnerships function of the client team (and alongside our Delivery and Planning functions). You will build, develop and nurture client relationships so our client's and our agency business can grow in tandem. You will embed, and lead a client-centric agency culture to create amazing client experiences, turning these into sustainable agency revenue. Role responsibilities This is an important role within the agency, working closely with senior client stakeholders, client planning and delivery functions and internal craft teams and leading and contributing to new business opportunities, as well as successfully onboarding new clients into the agency. You will cover an array of disciplines within the role including offline, digital, social, creative, content production, analytics and sponsorships. The role will include leading key agency accounts, as well as acting as a senior figure on others, supported by other account handlers. You will work hand in hand with planning and delivery leads across your portfolio to ensure we deliver award winning work, on-time and on-budget and to a high level of quality. Every day you will Demonstrate exceptional client leadership and collaboration skills to deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Demonstrate exceptional client and relationship development skills and the ability to plan, manage and deliver growth strategies across your portfolio Develop strategic solutions to solve client challenges, drawing on expertise across the agency's core pillars of media, creative and technology Prepare client documentation, such as Statement of Works (SOWs), quotations and contracts Ensure all work that goes out of the agency is to a high standard and exceeds client expectations Coach and develop the Client Partnerships Managers, working with them to identify, develop, nurture and close account growth opportunities that broaden and deepen our engagement with their clients Retain commercial oversight on client engagements, maximising both quality and profit and managing agency risk Support the agency on leading inbound new business opportunities as required Collaborate with the planning leads to request, gather and interpret research, competitor analysis, campaign trends and metrics to support development of client opportunities Be a great communicator and listener, have excellent time-management skills and the ambition to take on more responsibilities Help grow our clients fees and scopes of engagement, working against individual client targets and the agency's financial targets Support the team in delivering against non-financial Objectives and Key Results (OKRs) linked to client experience, effectiveness and operations. Behaviours that drive success Everyone in the agency shares our Possiblist behaviours. Working within the wider team there are some core behaviours that will help you succeed within the role: You should be inquisitive and have the confidence/fearlessness to question the status quo Solve problems and grab opportunities A demonstrable interest in data and analysis Ability to distil information and pull out key insight Ability to solve problems in a logical, analytical and creative way A passion for building brands and behaviours. Your Skills, Strengths & Qualifications We are looking for you to come in and help our business grow. We want to draw on a wide range of your experience including: Five years+ account handling and client growth experience in an agency environment First class verbal and written English is essential Demonstrate market leading client management skills and the ability to plan, manage and deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Partner closely with Media and Creative leads to ensure our campaign ideas make most effective use of an integrated mix of owned, earned and paid channels, and are deployed via innovative, targeted media and technology Lead on the creation of measurable campaign KPI's, helping to enhance creative effectiveness and improve sell rate of innovative ideas Ensure that client expectations are met or exceeded and those client relationships are well managed Demonstrating an understanding of consumer behaviours within media, and a working knowledge of media relevant to the client's business including TV, digital, social, experiential, print, OOH, and search Excellent problem-solving skills, with the ability to identify and execute effective solutions Proactive attitude to try and improve the creative work and/or the delivery of campaigns Ability to develop a deep understanding of clients' businesses, objectives and challenges Ability to articulate client benefits derived from technical products and solutions in a clear and concise way A great listener, with the ability to ask the right questions to uncover valuable opportunities, insights and challenges Works well under pressure and thrives in a busy agency environment Creates strong and effective internal and external partnerships and collaborates across the business. Listens and values the opinions of others Focuses on the efficient, accurate and timely delivery of client projects Takes ownership of personal actions and outcomes Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change Proactively seeks opportunities to increase knowledge, skills and abilities Monitors and pursues growth opportunities to enhance expertise and drive career development Demonstrable interest and passion for all things media and marketing-related Great interpersonal skills for the purposes of: Working as part of a team Stakeholder management and client relationship development Presentations and proposals Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal and external teams (marketing, other capabilities, outside suppliers & partners). Our Culture - aiPeople: Our shared values are what makes our business. We're brave - We embrace uncertainty. We test, learn, improve and go again. We're diverse and united. We love meeting new people, embracing new ideas and exploring the possibilities. We come from all walks of life. When we work with great people, anything is possible. We're grown up. We show maturity in our outlook and attitude. We are fair and positive, but aren't afraid to say it how it is and constructively challenge. We want to change things. We want to make a difference to our clients and our people, every day. We work happily. We come in, do the business and have fun. We have high expectations of you You must challenge the status quo and see no boundaries to what we can achieve. Be ambitious, be adaptable and be an expert in your field. Help us be better and don't settle for average. You will be an inspiration to the rest of the agency, to our clients and a leader within your area of expertise. We want to take you out of your comfort zone, to stretch and to learn. You must believe that anything is possible. In short, we want you to be the best person you can be. We are a young business and this is an exciting time. You are joining the business in its infancy and have the opportunity to shape what we are. But that doesn't mean we skimp on benefits. Fantastic holiday, flexible working and a self-improvement budget for life are just a few of the things we offer. This is on top of a competitive salary (DOE) and a flexible, supportive working environment. We're asking a lot. But we'll give a lot back. Full IPA & BIMA Membership Ongoing dedicated training budget Regular agency socials (non-compulsory!) and all the perks of agency life Self-development funding for life, not just as an aip employee Access to hospitality at a Premier League football stadium Headspace subscription and further wellbeing initiatives London and Brighton offices Access to a world-class research suite including Nielsen, Similarweb, WARC, IPA, BARB, SEMrush, aipAware, YouGov Access to aip's business library - if we don't have the book you want to read (unlikely!), we add it to the bookshelf. How to apply If this role sounds like a bit of you, send your CV and a covering letter to - and let's get going. . click apply for full job details
This role provides an opportunity to develop a technical leadership role, leading a small client-focused virtual team of counter-fraud lawyers. You will be acting as the lead handler for specific clients developing a direct relationship with key client handlers. Working closely with the Counter-Fraud Strategy Director & Technical Manager, you will handle a caseload of counter-fraud cases and have direct technical responsibility for a team of experienced counter-fraud handlers and assistants. You will be responsible for the technical quality of the work produced by your team, providing mentoring and training and undertaking any supervision and peer reviews required. You will also be responsible for case allocation decisions ensuring right handler receives the right file. You may also have ownership of linked & organised and KYO strategies and be responsible for the effective deployment of those strategies across both your virtual team and the wider counter-fraud business and be responsible for the technical quality of the work produced under these strategies, again undertaking any supervision or peer reviews required. Compensation package Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme , Tech Scheme , Season Ticket Loan , Gym Flex ( after successfully completing probation) Key Accountabilities Strategic excellence: Ensure that all linked & organised and KYO strategies in your control are technically and commercially sound, effectively deployed and provide innovative and market-leading outcomes for our clients. Devising and implementing case strategies, ensuring compliance with any KYO or generic strategies, being responsible to strategic and technical leads for the deployment of those strategies. Thorough consideration of evidence throughout the life of the case, considering the impact on case strategy. Identifying and escalating any opportunities for strategic litigation and any cases appropriate for complex consideration and referral. Technical Excellence: Supervision and peer review of all handlers in your team. Make full use of the firm's Case Management System in progressing files from receipt to closure. Delegate appropriate work to team members and ensuring assistants have enough of the appropriate work to achieve chargeable hours targets. Undertake file allocation ensuring file are matched with the appropriate handler based upon skills and experience, client relationships and linked files. Improve kick out rates To ensure compliance with the SRA Code of Conduct 2011 Client excellence: Building and developing partnerships with clients to deliver their strategic goals. Ensuring maximum customer satisfaction on all cases dealt with in your team Ensuring compliance with all internal and client SLA's Ensuring accurate and timely completion of all client and internal MI Achieve both client and internal KPIs Improve kick out rates Working with the Quality Lead and Client PCC to Investigate, establish root cause and implementing solutions for client complaints. Leadership: Leadership, motivation, engagement and technical development of the team to ensure achievement of objectives. Taking responsibility for identifying any issues which arise around wellbeing or performance and addressing those issues with support from the Team Leader. Regular communication with the team, including but not limited to setting objectives and personal development plans, checking in monthly to confirm they are on track both in terms of performance and technical progress, ongoing conversations and performance reviews. As you grow and develop your team, contributing to the recruitment and probation process. Financial and cultural excellence: Achieve objectives and financial targets Adhere to Keoghs Values Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is the Bolton office. Essential Skills and Attributes: High level of experience of handling non-delegated counter-fraud cases, with an agreed handling authority matching the requirement of the work Ability to analyse trends and devise and implement strategies designed to deliver market-leading results. Experience of supervising others, with a strong track record of progressing supervisees. Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Excellent inter-personal and client care skills and experience of building relationships with clients. Excellent IT skills Ability to prioritise work, keep to deadlines and work under pressure Ability to win the trust and confidence of others Ability to make decisions Ability to maintain concentration and pay attention to detail Driven to achieve with a track record of achieving all objectives Required Soft Skills: Ability to lead a team and to ensure those within the team have enough of the appropriate work. Ability to motivate those within the team and beyond to achieve their targets and objectives. Ability to foster engagement with the Keoghs Shared Values within the team and wider office, leading by example. Ability to develop the technical skills of those within the team. Excellent communication skills, not only to enable the lead to conduct meaningful, formal reviews of progress against technical and financial metrics but also such that the lead is able to identify any issues as they arise and (with support from the Team Leader) to provide appropriate support to team members either in respect of wellbeing or performance.
Mar 27, 2024
Full time
This role provides an opportunity to develop a technical leadership role, leading a small client-focused virtual team of counter-fraud lawyers. You will be acting as the lead handler for specific clients developing a direct relationship with key client handlers. Working closely with the Counter-Fraud Strategy Director & Technical Manager, you will handle a caseload of counter-fraud cases and have direct technical responsibility for a team of experienced counter-fraud handlers and assistants. You will be responsible for the technical quality of the work produced by your team, providing mentoring and training and undertaking any supervision and peer reviews required. You will also be responsible for case allocation decisions ensuring right handler receives the right file. You may also have ownership of linked & organised and KYO strategies and be responsible for the effective deployment of those strategies across both your virtual team and the wider counter-fraud business and be responsible for the technical quality of the work produced under these strategies, again undertaking any supervision or peer reviews required. Compensation package Salary discussed & disclosed on application, hybrid working 1 day per week in office remainder remote working, Health Care Cash Plan, Holidays 25 days plus 8 bank holidays (opportunity to buy & sell 3 days) increasing to 26 after 5 years' service and to 27 after 10 years' service, Death In Service - after 1 year, Employer Pension Contribution, Cycle to Work Scheme , Tech Scheme , Season Ticket Loan , Gym Flex ( after successfully completing probation) Key Accountabilities Strategic excellence: Ensure that all linked & organised and KYO strategies in your control are technically and commercially sound, effectively deployed and provide innovative and market-leading outcomes for our clients. Devising and implementing case strategies, ensuring compliance with any KYO or generic strategies, being responsible to strategic and technical leads for the deployment of those strategies. Thorough consideration of evidence throughout the life of the case, considering the impact on case strategy. Identifying and escalating any opportunities for strategic litigation and any cases appropriate for complex consideration and referral. Technical Excellence: Supervision and peer review of all handlers in your team. Make full use of the firm's Case Management System in progressing files from receipt to closure. Delegate appropriate work to team members and ensuring assistants have enough of the appropriate work to achieve chargeable hours targets. Undertake file allocation ensuring file are matched with the appropriate handler based upon skills and experience, client relationships and linked files. Improve kick out rates To ensure compliance with the SRA Code of Conduct 2011 Client excellence: Building and developing partnerships with clients to deliver their strategic goals. Ensuring maximum customer satisfaction on all cases dealt with in your team Ensuring compliance with all internal and client SLA's Ensuring accurate and timely completion of all client and internal MI Achieve both client and internal KPIs Improve kick out rates Working with the Quality Lead and Client PCC to Investigate, establish root cause and implementing solutions for client complaints. Leadership: Leadership, motivation, engagement and technical development of the team to ensure achievement of objectives. Taking responsibility for identifying any issues which arise around wellbeing or performance and addressing those issues with support from the Team Leader. Regular communication with the team, including but not limited to setting objectives and personal development plans, checking in monthly to confirm they are on track both in terms of performance and technical progress, ongoing conversations and performance reviews. As you grow and develop your team, contributing to the recruitment and probation process. Financial and cultural excellence: Achieve objectives and financial targets Adhere to Keoghs Values Working Hours 35 hours per week Monday - Friday 9am - 5pm with 1 unpaid hour for lunch. Primary location for this role is the Bolton office. Essential Skills and Attributes: High level of experience of handling non-delegated counter-fraud cases, with an agreed handling authority matching the requirement of the work Ability to analyse trends and devise and implement strategies designed to deliver market-leading results. Experience of supervising others, with a strong track record of progressing supervisees. Positive, confident and enthusiastic Excellent listening, verbal and written communication skills Excellent inter-personal and client care skills and experience of building relationships with clients. Excellent IT skills Ability to prioritise work, keep to deadlines and work under pressure Ability to win the trust and confidence of others Ability to make decisions Ability to maintain concentration and pay attention to detail Driven to achieve with a track record of achieving all objectives Required Soft Skills: Ability to lead a team and to ensure those within the team have enough of the appropriate work. Ability to motivate those within the team and beyond to achieve their targets and objectives. Ability to foster engagement with the Keoghs Shared Values within the team and wider office, leading by example. Ability to develop the technical skills of those within the team. Excellent communication skills, not only to enable the lead to conduct meaningful, formal reviews of progress against technical and financial metrics but also such that the lead is able to identify any issues as they arise and (with support from the Team Leader) to provide appropriate support to team members either in respect of wellbeing or performance.
At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for an Account Executive to support their team to develop strong relationships with new and existing clients. Provision of a high level of professional advice to clients. Win new business, cross selling and pick up referral opportunities. You'll become a trusted advisor, asking the right questions and continuously learning while on the job and also sharing your knowledge with other colleagues in the office. Please note this is a full-time, permanent opportunity. You will be based in our Norwich office and ideally be onsite for 3 days per week on average. Overview: To develop and maintain the relationship with existing clients and to target new clients from the marketplace by the effective marketing of current prospects. Establish and manage with each client a renewal strategy in accordance with the division's procedures/aims to maximise renewal success. Responsibility to ensure that clients are correctly and adequately insured for all of their insurance exposures and that correct advice is given. To liaise with Account and Claims Handlers to complete all supporting documentation to maintain and achieve client service standards. To support the Division in the achievement of sales targets. To actively cross-sell products from other Divisions. To maintain professional competence by complying at all times with the Training and Competence procedures of the firm. To actively seek feedback from clients and respond to feedback received. Knowledge: Must have a minimum of 5 years' experience in providing specialist advice in the insurance market. Must be qualified to a minimum of Dip CII. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Excellent client service skills. Excellent negotiation and broking skills. Ability to persuade and influence others. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Good understanding of Corporate Governance, financial awareness and how a business works. Qualifications: GSCE Maths and English (or equivalent). Must be qualified to a minimum of Dip CII.
Mar 27, 2024
Full time
At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for an Account Executive to support their team to develop strong relationships with new and existing clients. Provision of a high level of professional advice to clients. Win new business, cross selling and pick up referral opportunities. You'll become a trusted advisor, asking the right questions and continuously learning while on the job and also sharing your knowledge with other colleagues in the office. Please note this is a full-time, permanent opportunity. You will be based in our Norwich office and ideally be onsite for 3 days per week on average. Overview: To develop and maintain the relationship with existing clients and to target new clients from the marketplace by the effective marketing of current prospects. Establish and manage with each client a renewal strategy in accordance with the division's procedures/aims to maximise renewal success. Responsibility to ensure that clients are correctly and adequately insured for all of their insurance exposures and that correct advice is given. To liaise with Account and Claims Handlers to complete all supporting documentation to maintain and achieve client service standards. To support the Division in the achievement of sales targets. To actively cross-sell products from other Divisions. To maintain professional competence by complying at all times with the Training and Competence procedures of the firm. To actively seek feedback from clients and respond to feedback received. Knowledge: Must have a minimum of 5 years' experience in providing specialist advice in the insurance market. Must be qualified to a minimum of Dip CII. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Excellent client service skills. Excellent negotiation and broking skills. Ability to persuade and influence others. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Good understanding of Corporate Governance, financial awareness and how a business works. Qualifications: GSCE Maths and English (or equivalent). Must be qualified to a minimum of Dip CII.
As an experienced Commercial Account Handler this is your opportunity to work for a growing business who delivers a first-class service and provides helpful Insurance products across the local region, to customers old and new. It is a business where honesty, integrity and trust are at the heart of their values and they focus on a personal approach to customer service. You'll join a growing and friendly team and work closely with your business customers and use your knowledge and expertise to help them with all of their Insurance requirements. This is a role where you will be able to work on a hybrid basis between their office and your home. As a Commercial Account Handler your responsibilities will include: Handling renewals and adjustments with Business customers directly Negotiating with Insurers/Underwriters to get the most appropriate cover for your clients at the best price Supporting and preparing renewal quotations for Account Executives Updating risk information Liaising with Account Executives Processing general customer enquiries, handling policy alterations and new and additional Insurance products Securing renewals whilst ensuring Company Standards/FCA requirements are met Occasional client visits with the Account Executives To be a successful Commercial Account Handler you will have: Experience and knowledge of general Commercial insurance products A desire to develop strong Client and Insurer relationships Drive and enthusiasm to provide fantastic customer service to all clients Confident and effective communication and interpersonal skills The ability to manage your own workload and prioritise accordingly Benefits include: Full Training and Development which includes soft skills and support with CII professional qualifications. 25 days holiday plus bank holidays. Free parking at the office.
Mar 27, 2024
Full time
As an experienced Commercial Account Handler this is your opportunity to work for a growing business who delivers a first-class service and provides helpful Insurance products across the local region, to customers old and new. It is a business where honesty, integrity and trust are at the heart of their values and they focus on a personal approach to customer service. You'll join a growing and friendly team and work closely with your business customers and use your knowledge and expertise to help them with all of their Insurance requirements. This is a role where you will be able to work on a hybrid basis between their office and your home. As a Commercial Account Handler your responsibilities will include: Handling renewals and adjustments with Business customers directly Negotiating with Insurers/Underwriters to get the most appropriate cover for your clients at the best price Supporting and preparing renewal quotations for Account Executives Updating risk information Liaising with Account Executives Processing general customer enquiries, handling policy alterations and new and additional Insurance products Securing renewals whilst ensuring Company Standards/FCA requirements are met Occasional client visits with the Account Executives To be a successful Commercial Account Handler you will have: Experience and knowledge of general Commercial insurance products A desire to develop strong Client and Insurer relationships Drive and enthusiasm to provide fantastic customer service to all clients Confident and effective communication and interpersonal skills The ability to manage your own workload and prioritise accordingly Benefits include: Full Training and Development which includes soft skills and support with CII professional qualifications. 25 days holiday plus bank holidays. Free parking at the office.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Howden - Corporate & Commercial are on the hunt for an Account Handler to support their team for the administration of clients' insurance requirements, including general enquiries, renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients. Please note this is a full-time, permanent opportunity. You will be based in our Caterham office and ideally be onsite for 3 days per week on average. Overview: Assist in achieving Group/Division client retention targets by providing an excellent level of service. Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable). Undertake market exercise to establish the most competitive terms available. Obtain renewal terms and present to client. Issue renewal documentation in line with contract certainty. Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant Howden templates. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium. Actively cross-sell products from other Divisions. Liaise with and assist other branches and Group Resources as necessary. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years' experience dealing with SME or commercial clients Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills Excellent oral and written communication skills. Ability to gather and analyse information from the client. Ability to identify and respond appropriately to an individual client's level of understanding. Ability to persuade and influence others. Qualifications: GCSEs A-C in Maths & English Cert CII (desirable) Acturis (desirable) Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Mar 26, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Howden - Corporate & Commercial are on the hunt for an Account Handler to support their team for the administration of clients' insurance requirements, including general enquiries, renewals, mid-term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients. Please note this is a full-time, permanent opportunity. You will be based in our Caterham office and ideally be onsite for 3 days per week on average. Overview: Assist in achieving Group/Division client retention targets by providing an excellent level of service. Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable). Undertake market exercise to establish the most competitive terms available. Obtain renewal terms and present to client. Issue renewal documentation in line with contract certainty. Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures. Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards. Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system. Produce accurate and professional documentation at all times using relevant Howden templates. Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium. Actively cross-sell products from other Divisions. Liaise with and assist other branches and Group Resources as necessary. Knowledge: Working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR. Must have a minimum of 2 years' experience dealing with SME or commercial clients Skills: Good level of technical insurance skills, to be assessed by regular in-house testing. Accuracy and attention to detail. Ability to process work quickly and efficiently. Ability to prioritise work and meet deadlines. Excellent client service skills. Good negotiation and broking skills Excellent oral and written communication skills. Ability to gather and analyse information from the client. Ability to identify and respond appropriately to an individual client's level of understanding. Ability to persuade and influence others. Qualifications: GCSEs A-C in Maths & English Cert CII (desirable) Acturis (desirable) Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 26, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
New Business Insurance Account Handler Maidstone, Kent Up to 30,000 plus benefits Exciting Opportunity for an Insurance New Business Account Handler! Are you a driven and customer-focused individual with a passion for insurance and helping clients secure the coverage they need? If so, we have an exciting career opportunity for you as an Insurance New Business Account Handler! Our client is a leading insurance business dedicated to providing top-notch insurance solutions to our clients. Our commitment to excellence and customer satisfaction has earned us a reputation for being a trusted partner in the insurance industry. Key Responsibilities: Build and maintain strong relationships with prospective clients. Identify client insurance needs and provide tailored solutions. Generate new business leads through various channels. Prepare and present insurance quotes to clients. Collaborate with underwriters to secure the best coverage options. Ensure all policies and documentation are accurate and compliant. Stay updated on industry trends and product offerings. Qualifications: Previous experience in insurance sales or account handling preferred. Strong communication and interpersonal skills. Excellent customer service orientation. Proven ability to meet and exceed sales targets. Detail-oriented with strong organizational skills. Insurance industry knowledge or relevant certifications is a plus. A passion for helping clients protect their assets and manage risks. What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive 200 in vouchers if we assist them in securing a new career. Job Synonyms: Account Handler, Business Development, Commercial Insurance
Mar 26, 2024
Full time
New Business Insurance Account Handler Maidstone, Kent Up to 30,000 plus benefits Exciting Opportunity for an Insurance New Business Account Handler! Are you a driven and customer-focused individual with a passion for insurance and helping clients secure the coverage they need? If so, we have an exciting career opportunity for you as an Insurance New Business Account Handler! Our client is a leading insurance business dedicated to providing top-notch insurance solutions to our clients. Our commitment to excellence and customer satisfaction has earned us a reputation for being a trusted partner in the insurance industry. Key Responsibilities: Build and maintain strong relationships with prospective clients. Identify client insurance needs and provide tailored solutions. Generate new business leads through various channels. Prepare and present insurance quotes to clients. Collaborate with underwriters to secure the best coverage options. Ensure all policies and documentation are accurate and compliant. Stay updated on industry trends and product offerings. Qualifications: Previous experience in insurance sales or account handling preferred. Strong communication and interpersonal skills. Excellent customer service orientation. Proven ability to meet and exceed sales targets. Detail-oriented with strong organizational skills. Insurance industry knowledge or relevant certifications is a plus. A passion for helping clients protect their assets and manage risks. What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive 200 in vouchers if we assist them in securing a new career. Job Synonyms: Account Handler, Business Development, Commercial Insurance
The Opportunity This is an excellent opportunity for an experienced Commercial Account Handler to join a reputable Insurance Broker, who have achieved year on year growth and are seeking to expand. Main Responsibilities Support Account Executives Handle renewals, new business and mid-term adjustments across a range of Commercial Insurances Ensure all targets are achieved (new business, renewals, cross selling and overall profitability) and are attained compliantly with FCA regulation Develop and maintain a professional working relationship with all clients and ensure expert advice in all areas of business What's needed for me to be considered? Strong account handling experience with exceptional knowledge of General Commercial Strong organisational and time management skills Good relationship skills Enthusiasm, initiative, problem solver, dependability and accountability Cert CII qualified is advantageous What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career. Job Title Synonyms: Account Handler, Broker, Commercial Broker, Client Adviser, Client Advisor
Mar 26, 2024
Full time
The Opportunity This is an excellent opportunity for an experienced Commercial Account Handler to join a reputable Insurance Broker, who have achieved year on year growth and are seeking to expand. Main Responsibilities Support Account Executives Handle renewals, new business and mid-term adjustments across a range of Commercial Insurances Ensure all targets are achieved (new business, renewals, cross selling and overall profitability) and are attained compliantly with FCA regulation Develop and maintain a professional working relationship with all clients and ensure expert advice in all areas of business What's needed for me to be considered? Strong account handling experience with exceptional knowledge of General Commercial Strong organisational and time management skills Good relationship skills Enthusiasm, initiative, problem solver, dependability and accountability Cert CII qualified is advantageous What next? Apply today to be considered for this opportunity. If suitable, one of our specialist consultants will be in contact to discuss the opportunity with you in detail prior to submitting your CV to the client. In this discussion we will aim to identify your specific skills and motivations, and where appropriate recommend other relevant opportunities to you that match your requirements. Additionally, refer a friend or colleague to us and receive £200 in vouchers if we assist them in securing a new career. Job Title Synonyms: Account Handler, Broker, Commercial Broker, Client Adviser, Client Advisor
Up to £45,000 + up to 10% Annual Bonus & Excellent Benefits Fantastic opportunity to work within and alongside a growing and established team Opportunity to handle Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber, Liability policies, from SME up to large corporate accounts Hybrid working with 2 days per week in our Stratford upon Avon office About the role Just over 80 people work with us here in Wholesale Broking and Outplacement Services and, it's fair to say, our remit is a varied and very important one. We work on an unusually wide range of insurance subject matter, from Complex Casualty to Financial Risk, Marine Hull to Animal Disease. We have seen year-on-year growth which has led to the need to recruit an additional handler to work in our Mid Corporate Team. We are a busy, friendly and service orientated department and we're looking for someone with a Commercial Insurance background to add experience to our knowledgeable Team. You'll be involved in the day-to-day liaison with our Agents and suppliers in the activities of obtaining quotes, inviting and renewing policies, as well as some claims administration. Supporting our agents is at the heart of what we do - ensuring that we provide the right cover and assistance for them to provide to their customers. With NFU Mutual renewal retentions sitting at 95%, we're clearly doing a lot right! And as well as supporting our NFU Mutual Agency network and Regional Sales teams in acquiring and retaining customers, we support Head Office Underwriting's strategic goals, and facilitate and provide the outplacement of large, complex, high risk Commercial and Specialty Risks for our Agency network through the Composite and London Insurance Markets. This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of "Good Repute". Further information can be found in the FCA Handbook . About you As an experienced Commercial Account Handler, you will bring recent experience of working within broking or underwriting and a good knowledge of commercial insurance. You will hold excellent knowledge of commercial insurance products which could include Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber and Liability. To join our team, you must also have: Excellent customer service and communication skills Have a keen eye for detail Be able to prioritise and work to tight deadlines Able to work as part of a team as well as being self-motivated Qualifications: Progress towards DIP desirable At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards When you join our team, you can expect supportive culture and an attractive range of rewards and benefits including: Salaryup to £45k Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedInTop 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow,and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date for applications: 16th April 2024.
Mar 25, 2024
Full time
Up to £45,000 + up to 10% Annual Bonus & Excellent Benefits Fantastic opportunity to work within and alongside a growing and established team Opportunity to handle Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber, Liability policies, from SME up to large corporate accounts Hybrid working with 2 days per week in our Stratford upon Avon office About the role Just over 80 people work with us here in Wholesale Broking and Outplacement Services and, it's fair to say, our remit is a varied and very important one. We work on an unusually wide range of insurance subject matter, from Complex Casualty to Financial Risk, Marine Hull to Animal Disease. We have seen year-on-year growth which has led to the need to recruit an additional handler to work in our Mid Corporate Team. We are a busy, friendly and service orientated department and we're looking for someone with a Commercial Insurance background to add experience to our knowledgeable Team. You'll be involved in the day-to-day liaison with our Agents and suppliers in the activities of obtaining quotes, inviting and renewing policies, as well as some claims administration. Supporting our agents is at the heart of what we do - ensuring that we provide the right cover and assistance for them to provide to their customers. With NFU Mutual renewal retentions sitting at 95%, we're clearly doing a lot right! And as well as supporting our NFU Mutual Agency network and Regional Sales teams in acquiring and retaining customers, we support Head Office Underwriting's strategic goals, and facilitate and provide the outplacement of large, complex, high risk Commercial and Specialty Risks for our Agency network through the Composite and London Insurance Markets. This role falls under Insurance Distribution Directive requirements, and as a result, role holders will be required to demonstrate ongoing Continuous Professional Development in role, along with undergoing regular re-screening to show that they are of "Good Repute". Further information can be found in the FCA Handbook . About you As an experienced Commercial Account Handler, you will bring recent experience of working within broking or underwriting and a good knowledge of commercial insurance. You will hold excellent knowledge of commercial insurance products which could include Property, Liability, CAR, Professional Indemnity, Freight Liability, Marine Cargo, Cyber and Liability. To join our team, you must also have: Excellent customer service and communication skills Have a keen eye for detail Be able to prioritise and work to tight deadlines Able to work as part of a team as well as being self-motivated Qualifications: Progress towards DIP desirable At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees. We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process. We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background. Benefits and Rewards When you join our team, you can expect supportive culture and an attractive range of rewards and benefits including: Salaryup to £45k Annual bonus (up to 10% of salary) Contributory pension scheme, up to 20%, including your 8% contribution 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme A Family Friendly policy that helps you balance your work and family responsibilities Access to savings at High Street brands, travel and supermarkets £20 contribution to a monthly gym membership - subject to T&Cs Health and wellbeing plan - cashback for dentist, opticians, physio and more Access to voluntary benefits, including health assessments, private medical insurance and dental insurance Employee Volunteering - volunteer in the community for one day each year Unlimited access to Refer a Friend £500 bonus scheme Life Assurance cover of 4 x salary Employee discounts of 15% on a range of NFU Mutual insurance policies. Working at NFU Mutual We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being "a great place to work" and are one of only 57 companies across the globe, and one of only two organisations with headquarters in the UK, to receive a Gallup Exceptional Workplace 2023 award. We were also named in the LinkedInTop 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024. We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow,and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future. Closing date for applications: 16th April 2024.
Our very successful and growing Client is recruiting a Commercial Account Executive to build on their continued success. In this Account Executive role, you will take over a large book of business, which you will service and look to develop, but your first priority will be retention. This is a book with clients whose premiums range up to 100k and is not trade specific, giving you a great mix of clients. You will be able to work from home, and flexibly in the office, working with the full support of Account Handlers, all doing everything they can for your clients. Also they have an excellent reward package to recognise successful Account Executives. These are based on the organic growth of your book and also on any introductions you make to other areas of the Group. To be a successful Commercial Account Executive you will have general Commercial Insurance experience working with a range of Clients, giving you a background with the main classes of business, ideally in a client servicing role already.
Mar 25, 2024
Full time
Our very successful and growing Client is recruiting a Commercial Account Executive to build on their continued success. In this Account Executive role, you will take over a large book of business, which you will service and look to develop, but your first priority will be retention. This is a book with clients whose premiums range up to 100k and is not trade specific, giving you a great mix of clients. You will be able to work from home, and flexibly in the office, working with the full support of Account Handlers, all doing everything they can for your clients. Also they have an excellent reward package to recognise successful Account Executives. These are based on the organic growth of your book and also on any introductions you make to other areas of the Group. To be a successful Commercial Account Executive you will have general Commercial Insurance experience working with a range of Clients, giving you a background with the main classes of business, ideally in a client servicing role already.
At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for an Account Executive to support their team to develop strong relationships with new and existing clients. Provision of a high level of professional advice to clients. Win new business, cross selling and pick up referral opportunities. You'll become a trusted advisor, asking the right questions and continuously learning while on the job and also sharing your knowledge with other colleagues in the office. Please note this is a full-time, permanent opportunity. You will be based in our Alton office and ideally be onsite for 3 days per week on average. Overview: To develop and maintain the relationship with existing clients and to target new clients from the marketplace by the effective marketing of current prospects. Establish and manage with each client a renewal strategy in accordance with the division's procedures/aims to maximise renewal success. Responsibility to ensure that clients are correctly and adequately insured for all of their insurance exposures and that correct advice is given. To liaise with Account and Claims Handlers to complete all supporting documentation to maintain and achieve client service standards. To support the Division in the achievement of sales targets. To actively cross-sell products from other Divisions. To maintain professional competence by complying at all times with the Training and Competence procedures of the firm. To actively seek feedback from clients and respond to feedback received. Knowledge: Must have a minimum of 5 years' experience in providing specialist advice in the insurance market. Must be qualified to a minimum of Dip CII. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Excellent client service skills. Excellent negotiation and broking skills. Ability to persuade and influence others. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Good understanding of Corporate Governance, financial awareness and how a business works. Qualifications: GSCE Maths and English (or equivalent). Must be qualified to a minimum of Dip CII.
Mar 23, 2024
Full time
At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for an Account Executive to support their team to develop strong relationships with new and existing clients. Provision of a high level of professional advice to clients. Win new business, cross selling and pick up referral opportunities. You'll become a trusted advisor, asking the right questions and continuously learning while on the job and also sharing your knowledge with other colleagues in the office. Please note this is a full-time, permanent opportunity. You will be based in our Alton office and ideally be onsite for 3 days per week on average. Overview: To develop and maintain the relationship with existing clients and to target new clients from the marketplace by the effective marketing of current prospects. Establish and manage with each client a renewal strategy in accordance with the division's procedures/aims to maximise renewal success. Responsibility to ensure that clients are correctly and adequately insured for all of their insurance exposures and that correct advice is given. To liaise with Account and Claims Handlers to complete all supporting documentation to maintain and achieve client service standards. To support the Division in the achievement of sales targets. To actively cross-sell products from other Divisions. To maintain professional competence by complying at all times with the Training and Competence procedures of the firm. To actively seek feedback from clients and respond to feedback received. Knowledge: Must have a minimum of 5 years' experience in providing specialist advice in the insurance market. Must be qualified to a minimum of Dip CII. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Excellent client service skills. Excellent negotiation and broking skills. Ability to persuade and influence others. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Good understanding of Corporate Governance, financial awareness and how a business works. Qualifications: GSCE Maths and English (or equivalent). Must be qualified to a minimum of Dip CII.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Mar 23, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
A fantastic opportunity has arisen for a Commercial Insurance Account Handler working for a highly reputable Insurance Broker specialising in Commercial Insurance. You will be joining an exciting period of growth within the business and you will form a pivotal role within the business. Job Description: As the Commercial Insurance Account Handler, you will be responsible for completing Mid-Term Adjustments accurately The role will ensure accurate renewal proposals are presented to clients within agreed SLA s The Account Executive role will include Contract Checking typically JCT/CDM/Collateral Warranties Renewal broking and report writing General admin support within the department Candidate Requirements: Knowledge and experience of Commercial Insurance is essential Knowledge of Insurance Codes of Practice, Terms of Insurance, commercial insurance Driving licence A keen eye for detail and accuracy Written and Oral Presentation skills Knowledge of relevant IT systems and Software required to fulfill the role Excellent communication skills Working Hours - Monday - Friday 37.5hours Salary - Negotiable depending on experience This role would suit people who also have the following experience: Commercial Insurance, Insurance Handler, Account Handler, Business Insurance Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Mar 23, 2024
Full time
A fantastic opportunity has arisen for a Commercial Insurance Account Handler working for a highly reputable Insurance Broker specialising in Commercial Insurance. You will be joining an exciting period of growth within the business and you will form a pivotal role within the business. Job Description: As the Commercial Insurance Account Handler, you will be responsible for completing Mid-Term Adjustments accurately The role will ensure accurate renewal proposals are presented to clients within agreed SLA s The Account Executive role will include Contract Checking typically JCT/CDM/Collateral Warranties Renewal broking and report writing General admin support within the department Candidate Requirements: Knowledge and experience of Commercial Insurance is essential Knowledge of Insurance Codes of Practice, Terms of Insurance, commercial insurance Driving licence A keen eye for detail and accuracy Written and Oral Presentation skills Knowledge of relevant IT systems and Software required to fulfill the role Excellent communication skills Working Hours - Monday - Friday 37.5hours Salary - Negotiable depending on experience This role would suit people who also have the following experience: Commercial Insurance, Insurance Handler, Account Handler, Business Insurance Brampton Recruitment is an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke on Trent, Staffordshire, Cheshire, and the Greater Manchester region.
Salary: £28,000.00 - £32,000.00 (D.O.E.) plus bonus potential of up to £6400.00 28 Days holiday + UK Bank Holidays Paid day off on your birthday Enhanced Parental Leave - Maternity pay (after 2 years' service) = 13 weeks Full pay and 13 weeks pay with / Paternity (after 2 years' service) = 4 weeks full pay Company Pension Plan Income Protection Insurance Scheme Death in Service Benefit (x2 times your annual salary) Cash plan benefit to assist with medical and wellbeing costs Annual charitable donation to chosen charity Support & funding for study towards your professional qualification Free on site parking Work from home (Once competent and agreed with line manager) Employee wellness programmes Cycle to Work Scheme Company Events Casual Dress Refer a friend scheme Paid time off for volunteeringe - Fun events throughout the year and fundraising activities Group Personal Pension Scheme Favourable rates on your personal insurances when arranged through Lloyd & Whyte Ltd Cash-back for Adviser Charging paid for all Financial Services products arranged through Lloyd & Whyte (Financial Services) Ltd with the exception of mortgages and the Group Personal Pension Qualifications & Experience GCSE Maths & English at Grade C/Level 4 Chartered Institute Certificate in Insurance (Cert CII) Previous experience within the insurance industry, at a Senior Adviser/Consultant level About You: Ambitious, driven, confident, capable, dedicated, focused, friendly .do these words describe you? Are you an experienced Insurance professional looking for a new role where your contribution will help to build on the success of an already dynamic team? Does delivering excellent levels of client service and putting clients first every single day come naturally to you? If so, you might be just the person we're looking for! Our team work with various lines of both Personal and Commercial insurance, specialising in High Net Worth and Specialist Risk. About Us: Lloyd & Whyte Group is a family of businesses which provides insurance and financial services to specialist markets. We offer a variety of roles for talented people who want to join us. We live by our company values: having fun, being supportive, acting professionally, growing partnerships and curating ambitious thought. As an award-winning company, professionalism and qualifications are integral to our company culture. We believe it's vital that everyone within the business feels valued and has the right tools to do the job. Lloyd & Whyte Group are proud to be part of the Benefact Group - a charity owned, international family of financial services companies that give all available profits to charity and good causes. We're built on the idea that better business, can better lives. Key Responsibilities Support & assist your Line Manager and the team to deliver retention and income targets, service KPIs and meet workflow standards Be your Line Manager's deputy Provide on-hand support and coaching to the team ensuring a consistent approach is adopted for process and advice; making certain all procedures and guidelines are followed Support service excellence within the team to maintain a culture of 'Treating Customers Fairly' and putting the client first, with consistent delivery of the right customer outcomes Support colleagues in their professional development , including qualification, product and technical knowledge and help them to achieve and maintain the required competency levels Organise and monitor daily workflow & productivity for the team as required Promote, develop and enable our values and culture within the team Motivate and encourage the team to maximise all business opportunities, promoting insurance reviews wherever possible, identifying under insurance and meeting client survey targets Assist with competency sign off and complete call and file assessments as required Continually review and evaluate whether processes, systems and procedures could be improved and assist in implementation where required Provide support and direction to the team's Complaints Champion and ensure all complaints handling requirements are met Attend association events as required, representing the company in professional manner Maintain own technical competence with an in depth knowledge of all relevant products, market trends and underwriting guidelines to effectively handle referrals and a variety of complex work
Mar 23, 2024
Full time
Salary: £28,000.00 - £32,000.00 (D.O.E.) plus bonus potential of up to £6400.00 28 Days holiday + UK Bank Holidays Paid day off on your birthday Enhanced Parental Leave - Maternity pay (after 2 years' service) = 13 weeks Full pay and 13 weeks pay with / Paternity (after 2 years' service) = 4 weeks full pay Company Pension Plan Income Protection Insurance Scheme Death in Service Benefit (x2 times your annual salary) Cash plan benefit to assist with medical and wellbeing costs Annual charitable donation to chosen charity Support & funding for study towards your professional qualification Free on site parking Work from home (Once competent and agreed with line manager) Employee wellness programmes Cycle to Work Scheme Company Events Casual Dress Refer a friend scheme Paid time off for volunteeringe - Fun events throughout the year and fundraising activities Group Personal Pension Scheme Favourable rates on your personal insurances when arranged through Lloyd & Whyte Ltd Cash-back for Adviser Charging paid for all Financial Services products arranged through Lloyd & Whyte (Financial Services) Ltd with the exception of mortgages and the Group Personal Pension Qualifications & Experience GCSE Maths & English at Grade C/Level 4 Chartered Institute Certificate in Insurance (Cert CII) Previous experience within the insurance industry, at a Senior Adviser/Consultant level About You: Ambitious, driven, confident, capable, dedicated, focused, friendly .do these words describe you? Are you an experienced Insurance professional looking for a new role where your contribution will help to build on the success of an already dynamic team? Does delivering excellent levels of client service and putting clients first every single day come naturally to you? If so, you might be just the person we're looking for! Our team work with various lines of both Personal and Commercial insurance, specialising in High Net Worth and Specialist Risk. About Us: Lloyd & Whyte Group is a family of businesses which provides insurance and financial services to specialist markets. We offer a variety of roles for talented people who want to join us. We live by our company values: having fun, being supportive, acting professionally, growing partnerships and curating ambitious thought. As an award-winning company, professionalism and qualifications are integral to our company culture. We believe it's vital that everyone within the business feels valued and has the right tools to do the job. Lloyd & Whyte Group are proud to be part of the Benefact Group - a charity owned, international family of financial services companies that give all available profits to charity and good causes. We're built on the idea that better business, can better lives. Key Responsibilities Support & assist your Line Manager and the team to deliver retention and income targets, service KPIs and meet workflow standards Be your Line Manager's deputy Provide on-hand support and coaching to the team ensuring a consistent approach is adopted for process and advice; making certain all procedures and guidelines are followed Support service excellence within the team to maintain a culture of 'Treating Customers Fairly' and putting the client first, with consistent delivery of the right customer outcomes Support colleagues in their professional development , including qualification, product and technical knowledge and help them to achieve and maintain the required competency levels Organise and monitor daily workflow & productivity for the team as required Promote, develop and enable our values and culture within the team Motivate and encourage the team to maximise all business opportunities, promoting insurance reviews wherever possible, identifying under insurance and meeting client survey targets Assist with competency sign off and complete call and file assessments as required Continually review and evaluate whether processes, systems and procedures could be improved and assist in implementation where required Provide support and direction to the team's Complaints Champion and ensure all complaints handling requirements are met Attend association events as required, representing the company in professional manner Maintain own technical competence with an in depth knowledge of all relevant products, market trends and underwriting guidelines to effectively handle referrals and a variety of complex work
Chartered Insurance Broker Alan & Thomas Insurance Brokers consistently aims to deliver an outstanding service to clients alongside providing an enjoyable working environment for staff. To ensure we continue to provide the right service and advice to our existing clients we are looking to add a Desk based commercial insurance SME Broker to the team to take over the management of a book of clients and grow the portfolio further.This is a hybrid role dealing with both new business and renewals where you will need to be comfortable identifying client requirements and matching these with relevant insurers.On a day to day basis you'll be: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Pro-actively develop a pipeline of referrals from existing clients to obtain new business Working with clients to expand and develop their coverage to ensue they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues What's on offer: A negotiable basic salary + bonus and all the normal benefits (Pension, Death in Service etc.) An environment where looking after clients is king and career progression is a reality rather than a pipe dream. We'll also fully support your professional development (including fully funded qualifications) Your experience: Ideally you'll have a grounding across a range of SME insurances & markets and be looking to take the next step in your career. You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills. Wider about us: Alan & Thomas Insurance Brokers are part of Brown & Brown Europe and aims to be one of the UK's leading insurance intermediaries delivering the best outcomes to clients, insurers, investors and our people. We acquire and develop businesses with the velocity of a start-up with a focused, straight talking, professional and accountable leadership who put the customer first and act with integrity and pride in what we do and meet our compliance responsibilities. We expect the same from everyone we hire. With a federated group of businesses, we can offer a diversity of experience and with our overarching mission we can ensure the success of our people and business.Role Synonyms: SME Account Executive, SME Account Broker, Commercial Account Handler, Commercial Insurance Broker, Commercial Insurance Sales Advisor
Mar 23, 2024
Full time
Chartered Insurance Broker Alan & Thomas Insurance Brokers consistently aims to deliver an outstanding service to clients alongside providing an enjoyable working environment for staff. To ensure we continue to provide the right service and advice to our existing clients we are looking to add a Desk based commercial insurance SME Broker to the team to take over the management of a book of clients and grow the portfolio further.This is a hybrid role dealing with both new business and renewals where you will need to be comfortable identifying client requirements and matching these with relevant insurers.On a day to day basis you'll be: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Pro-actively develop a pipeline of referrals from existing clients to obtain new business Working with clients to expand and develop their coverage to ensue they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues What's on offer: A negotiable basic salary + bonus and all the normal benefits (Pension, Death in Service etc.) An environment where looking after clients is king and career progression is a reality rather than a pipe dream. We'll also fully support your professional development (including fully funded qualifications) Your experience: Ideally you'll have a grounding across a range of SME insurances & markets and be looking to take the next step in your career. You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills. Wider about us: Alan & Thomas Insurance Brokers are part of Brown & Brown Europe and aims to be one of the UK's leading insurance intermediaries delivering the best outcomes to clients, insurers, investors and our people. We acquire and develop businesses with the velocity of a start-up with a focused, straight talking, professional and accountable leadership who put the customer first and act with integrity and pride in what we do and meet our compliance responsibilities. We expect the same from everyone we hire. With a federated group of businesses, we can offer a diversity of experience and with our overarching mission we can ensure the success of our people and business.Role Synonyms: SME Account Executive, SME Account Broker, Commercial Account Handler, Commercial Insurance Broker, Commercial Insurance Sales Advisor
Commercial Account Handler Location: Mansfield Package: Negotiable + Benefits Real Insurance, a valued part of Brown & Brown (Europe), are looking for an experienced Commercial Account Handler to join their successful team. While having been in business for over 45 years, Real believe in a modern way of working within the insurance market, and this is borne out in their dedicated and professional workforce. This role is designed to assist client with day to day requirements (MTA's, document queries, SME renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations. Key Responsibilities will include: Assist Account Executives in achievement of their New Business and Renewal targets through proactive administration and client support. Proactively support the Account Executives with collating Pre-Renewal information which would include the generation of Pre-Renewal Reports, Credit Checking and collation of documentation that is requires completion for the renewal process. Assist the Account Executive by updating the client insurance requirements within the risk details on Acturis. Receive and review meeting notes and provide appropriate amendments to insurers and request renewal terms in accordance with agreed deadlines. Assist the Account Executive with sourcing alternative quotations for Client as required by the renewal strategy ensuring that the risk submission is comprehensive and accurate. Receive and negotiate quotations with Account Executives. Prepare Client Reports detailing our recommendations to a high standard noting all terms and conditions. Receive closing instructions and ensure that these are actioned accordingly. Submit closing instructions to all insurers and achieve confirmation of cover. Arrange regular review meetings with the Account Executives to ensure the daily and weekly workloads are apportioned and managed correctly Adhere to FCA regulations and requirements. Comply with company procedures and policies. Previous Commercial insurance experience is essential to be considered for this position. For more information please apply online or contact Dan Hurley at Brown & Brown Insurance.
Mar 22, 2024
Full time
Commercial Account Handler Location: Mansfield Package: Negotiable + Benefits Real Insurance, a valued part of Brown & Brown (Europe), are looking for an experienced Commercial Account Handler to join their successful team. While having been in business for over 45 years, Real believe in a modern way of working within the insurance market, and this is borne out in their dedicated and professional workforce. This role is designed to assist client with day to day requirements (MTA's, document queries, SME renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations. Key Responsibilities will include: Assist Account Executives in achievement of their New Business and Renewal targets through proactive administration and client support. Proactively support the Account Executives with collating Pre-Renewal information which would include the generation of Pre-Renewal Reports, Credit Checking and collation of documentation that is requires completion for the renewal process. Assist the Account Executive by updating the client insurance requirements within the risk details on Acturis. Receive and review meeting notes and provide appropriate amendments to insurers and request renewal terms in accordance with agreed deadlines. Assist the Account Executive with sourcing alternative quotations for Client as required by the renewal strategy ensuring that the risk submission is comprehensive and accurate. Receive and negotiate quotations with Account Executives. Prepare Client Reports detailing our recommendations to a high standard noting all terms and conditions. Receive closing instructions and ensure that these are actioned accordingly. Submit closing instructions to all insurers and achieve confirmation of cover. Arrange regular review meetings with the Account Executives to ensure the daily and weekly workloads are apportioned and managed correctly Adhere to FCA regulations and requirements. Comply with company procedures and policies. Previous Commercial insurance experience is essential to be considered for this position. For more information please apply online or contact Dan Hurley at Brown & Brown Insurance.
Job Title: Account Manager - (Insurance Broker Trainee) Salary: 30,000 - 40,000 Location: Paisley - Hybrid About the company: My client are a national Independent Insurance Broker who are looking to add to their Commercial Insurance team for a Trainee Account Handler. We need someone who has product knowledge such as -Commercial Combined, Fleet, Liability, Contractors, Professional Indemnity, Business Travel, Management Liability etc You do not need Account Management experience as my client will train you to do renewals, mid-term adjustments and how to push back on Insurers! Benefits: Career progression Private medical cover Death in service Monthly bonus and quarterly top up Duties and Responsibilities: Responsible for servicing a portfolio of Key Clients General administration including Renewals, Mid-term adjustments, extensions to covers, Invoicing and handling client queries Quality control and ensuring high standards of customer service Checking and issuing documentation to clients Building relationships with new and existing clients Skills, knowledge and Qualifications Minimum of 3 years Commercial Insurance experience Good understanding of the commercial insurance market Comprehensive knowledge of commercial insurance products Fluency and confidence in dealing with customers over the phone and face to face Ability and flexibility to work as part of a team Ability to negotiate with insurers Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Mar 22, 2024
Full time
Job Title: Account Manager - (Insurance Broker Trainee) Salary: 30,000 - 40,000 Location: Paisley - Hybrid About the company: My client are a national Independent Insurance Broker who are looking to add to their Commercial Insurance team for a Trainee Account Handler. We need someone who has product knowledge such as -Commercial Combined, Fleet, Liability, Contractors, Professional Indemnity, Business Travel, Management Liability etc You do not need Account Management experience as my client will train you to do renewals, mid-term adjustments and how to push back on Insurers! Benefits: Career progression Private medical cover Death in service Monthly bonus and quarterly top up Duties and Responsibilities: Responsible for servicing a portfolio of Key Clients General administration including Renewals, Mid-term adjustments, extensions to covers, Invoicing and handling client queries Quality control and ensuring high standards of customer service Checking and issuing documentation to clients Building relationships with new and existing clients Skills, knowledge and Qualifications Minimum of 3 years Commercial Insurance experience Good understanding of the commercial insurance market Comprehensive knowledge of commercial insurance products Fluency and confidence in dealing with customers over the phone and face to face Ability and flexibility to work as part of a team Ability to negotiate with insurers Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.