If you are a motivated individual who thrives in a customer-centric environment, we encourage you to apply for this exciting opportunity. Join our client DHL at Hams Hall DHL and be part of a team that values excellence in customer service and professional growth. Competitive rate of £10.82 per hour. Flexibility is a must for this role as there are varying start and finish times. Monday to Friday- 1 - (Apply online only) 2 - (Apply online only) 3 - (Apply online only) 4 - (Apply online only) 5 - (Apply online only) 6 - (Apply online only) This will be on a rota. One-hour break, two 15-minute unpaid breaks, and one 30-minute paid break. Your Time at Work As a Customer Experience Executive, you will be responsible for managing and handling customer service queries across various communication channels for a range of contracts within the drinks industry. Your primary goal will be to provide timely and effective solutions to customer issues, ensuring high levels of customer satisfaction. You will work closely with key contacts within our network to resolve queries and represent the company as a paragon of excellent customer service. Bank holidays are worked as normal for this role, which results in 30 days of annual leave. Our Perfect Worker Our perfect Customer Service Advisor will have the below skills- - Strong communication skills, both written and verbal. - Computer literate and comfortable with using various software tools. - Graduates or 6th-form leavers are welcome to apply. - Customer service experience is beneficial but not mandatory. Key Information and Benefits Benefits: - Competitive salary of £22.5k (approximately £10.82 per hour). - Opportunities for career progression within the company. - Engaging and inclusive working environment. - Monthly social events to foster team camaraderie. - Employee welfare and support, including an onsite gym which is under construction. If the above sounds like your ideal next role, then we would love to hear from you. Please apply directly through the advert. About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Mar 28, 2024
Full time
If you are a motivated individual who thrives in a customer-centric environment, we encourage you to apply for this exciting opportunity. Join our client DHL at Hams Hall DHL and be part of a team that values excellence in customer service and professional growth. Competitive rate of £10.82 per hour. Flexibility is a must for this role as there are varying start and finish times. Monday to Friday- 1 - (Apply online only) 2 - (Apply online only) 3 - (Apply online only) 4 - (Apply online only) 5 - (Apply online only) 6 - (Apply online only) This will be on a rota. One-hour break, two 15-minute unpaid breaks, and one 30-minute paid break. Your Time at Work As a Customer Experience Executive, you will be responsible for managing and handling customer service queries across various communication channels for a range of contracts within the drinks industry. Your primary goal will be to provide timely and effective solutions to customer issues, ensuring high levels of customer satisfaction. You will work closely with key contacts within our network to resolve queries and represent the company as a paragon of excellent customer service. Bank holidays are worked as normal for this role, which results in 30 days of annual leave. Our Perfect Worker Our perfect Customer Service Advisor will have the below skills- - Strong communication skills, both written and verbal. - Computer literate and comfortable with using various software tools. - Graduates or 6th-form leavers are welcome to apply. - Customer service experience is beneficial but not mandatory. Key Information and Benefits Benefits: - Competitive salary of £22.5k (approximately £10.82 per hour). - Opportunities for career progression within the company. - Engaging and inclusive working environment. - Monthly social events to foster team camaraderie. - Employee welfare and support, including an onsite gym which is under construction. If the above sounds like your ideal next role, then we would love to hear from you. Please apply directly through the advert. About Staffline Staffline is the biggest recruiter in the UK and Ireland, and we believe in putting people first. Every day, we help tens of thousands of people find work in logistics, food, transport, retail, and agriculture. We can do the same for you. We listen to the needs of our workers and always aim to offer flexible shift work and opportunities for overtime, as we know these are important to you. Each of our locations has dedicated 24-hour OnSite support, so you can always speak to a Staffline representative. Staffline is proud to be an equal opportunity employer. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.
Position: Sales Advisor (graduate opportunity) Location: Maidstone Employment Type: Full-time Salary: 24,000 Responsibilities: Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and efficient manner. Provide accurate information about our products and services, assisting customers with their needs and inquiries. Collaborate with cross-functional teams to ensure seamless communication and resolution of customer issues. Maintain detailed records of customer interactions and transactions for future reference. Requirements: Degree preferred Great communication skills Problem-solving abilities Customer-focused mindset Apply now for immediate consideration Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Mar 28, 2024
Full time
Position: Sales Advisor (graduate opportunity) Location: Maidstone Employment Type: Full-time Salary: 24,000 Responsibilities: Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and efficient manner. Provide accurate information about our products and services, assisting customers with their needs and inquiries. Collaborate with cross-functional teams to ensure seamless communication and resolution of customer issues. Maintain detailed records of customer interactions and transactions for future reference. Requirements: Degree preferred Great communication skills Problem-solving abilities Customer-focused mindset Apply now for immediate consideration Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout. PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Our client is a forward thinking, innovative and industry leading company within their field. They are looking for 4 Customer Service professionals to join their busy team. In this role you will be Speaking to customers via email and social media channels with a small amount of phone work. Dealing with initial sales enquiries, warranty issues, technical faults, refunds and lots more. General administration and updating of internal CRM systems Experience and skill sets required Excellent level of written and spoken English Ability to pick up technical information and relay this to customers in a professional manner This role would suit a graduate who is looking for flexible hours over the Summer and around their studies Previous experience in customer service either face to face or over the phone would be desirable Hours 40 hours a week (working 8 hour shifts between the hours of 9am 10pm) flexible shift patterns available but must be able to work some evenings and weekends. Ongoing contract Salary - £12.00 an hour
Mar 28, 2024
Contractor
Our client is a forward thinking, innovative and industry leading company within their field. They are looking for 4 Customer Service professionals to join their busy team. In this role you will be Speaking to customers via email and social media channels with a small amount of phone work. Dealing with initial sales enquiries, warranty issues, technical faults, refunds and lots more. General administration and updating of internal CRM systems Experience and skill sets required Excellent level of written and spoken English Ability to pick up technical information and relay this to customers in a professional manner This role would suit a graduate who is looking for flexible hours over the Summer and around their studies Previous experience in customer service either face to face or over the phone would be desirable Hours 40 hours a week (working 8 hour shifts between the hours of 9am 10pm) flexible shift patterns available but must be able to work some evenings and weekends. Ongoing contract Salary - £12.00 an hour
Customer Service Advisor Location: Central Bournemouth, Dorset (Hybrid Working) Hours: Monday - Friday 9.00am - 5.00pm Salary: 23,625 per annum Contract: Full Time, Permanent Our client, a globally recognised financial services provider, are looking for Customer Service professionals to join their supportive and successful team in their offices based in Central Bournemouth. This is a great opportunity for graduates looking to start a career with a great Company offering lots of career progression! As a Contact Centre Representative, you will work as part of a team to support the business by undertaking complex queries and questions about Life Insurance and/or Pension policies. Your job will be to take responsibility for incoming calls to the department from policy holders, third party solicitors and financial advisors. The focus of the team is to deal with any issues or questions and bring them to a satisfactory conclusion quickly and efficiently, to achieve a high level of customer service or liaise with the relevant parts of the business so it's resolved. Main Responsibilities: Handle incoming calls and process requests in an efficient and professional manner. Ensure that data is accurately captured on computer systems. Managing customer issues efficiently and resolving these to conclusion. Gain understanding through effective questioning and listening techniques Adhering to the Data Protection Act, and working within a regulated environment Achieve personal targets for quality and call handling times- contributing towards an overall team effort Your experience will include: Previous phone based customer service experience Customer Service work experience within the Financial Services, Insurance, Banking, Pensions, Mortgage or Wealth Management sectors is ideal but not essential. Ideally you will have also previously worked in a call centre / contact centre environment. In return for your hard work and commitment, our client offers fantastic benefits, including: Company matched pension Life assurance Cycle2work scheme 15 weeks' fully paid maternity, adoption and shared parental leave Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology. A paid day off for volunteering. Working hours of 9 to 5pm, Monday to Friday - no weekend working! This is a fantastic permanent job opportunity with a well-respected company so apply early to avoid disappointment.
Mar 28, 2024
Full time
Customer Service Advisor Location: Central Bournemouth, Dorset (Hybrid Working) Hours: Monday - Friday 9.00am - 5.00pm Salary: 23,625 per annum Contract: Full Time, Permanent Our client, a globally recognised financial services provider, are looking for Customer Service professionals to join their supportive and successful team in their offices based in Central Bournemouth. This is a great opportunity for graduates looking to start a career with a great Company offering lots of career progression! As a Contact Centre Representative, you will work as part of a team to support the business by undertaking complex queries and questions about Life Insurance and/or Pension policies. Your job will be to take responsibility for incoming calls to the department from policy holders, third party solicitors and financial advisors. The focus of the team is to deal with any issues or questions and bring them to a satisfactory conclusion quickly and efficiently, to achieve a high level of customer service or liaise with the relevant parts of the business so it's resolved. Main Responsibilities: Handle incoming calls and process requests in an efficient and professional manner. Ensure that data is accurately captured on computer systems. Managing customer issues efficiently and resolving these to conclusion. Gain understanding through effective questioning and listening techniques Adhering to the Data Protection Act, and working within a regulated environment Achieve personal targets for quality and call handling times- contributing towards an overall team effort Your experience will include: Previous phone based customer service experience Customer Service work experience within the Financial Services, Insurance, Banking, Pensions, Mortgage or Wealth Management sectors is ideal but not essential. Ideally you will have also previously worked in a call centre / contact centre environment. In return for your hard work and commitment, our client offers fantastic benefits, including: Company matched pension Life assurance Cycle2work scheme 15 weeks' fully paid maternity, adoption and shared parental leave Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology. A paid day off for volunteering. Working hours of 9 to 5pm, Monday to Friday - no weekend working! This is a fantastic permanent job opportunity with a well-respected company so apply early to avoid disappointment.
Virtusa Corporation is a leading worldwide provider of digital transformation services that accelerates business outcomes for Global 2000 businesses in banking and financial services, insurance, Healthcare/life sciences, and telecommunications, technology and media. With over 30,000 people and over 50 offices worldwide, we harness our deep design and engineering heritage to help global organizations tackle their toughest technology challenges. We help our clients identify strengths, uncover opportunities, and accelerate their path to digital transformation through the use of our Digital Transformation Studios (DTS). We blend unique perspectives and proven expertise across consulting, design and engineering disciplines. We challenge convention, and one another, to create compelling experiences that delight users and transform business. We have a passion for trying new ideas. And a rapid process to bring them to life. Whether it's the digital enterprise, mobile wallet, the IoT or virtual reality, we're investing, experimenting, tinkering and hardening the technology that sets the pace in an ever-changing world. Through a proven platforming methodology, domain expertise and technology innovation, we deliver growth through differentiated solutions. We bring best in class digital engineering services to every engagement, with deep expertise in digital strategy and design; customer experience; analytics; mobile; cognitive/AI; full stack engineering, microservices, IoT; and cloud services. The Sales Manager / Director of sales origination is a senior sales executive uncovering new business opportunities, both new clients, as well as Virtusa's current clients. You will be designing campaigns, build-out propositions and ideate together with client teams or prospects to create deal(s) out of the same. Some of these might result into RFPs though the emphasis will be to create sole sourced key / large / mega deals. In this entire process you will collaborate with relevant functions e.g. Consulting, Offerings, Products & Platform alliances, other relevant stakeholders with whom this idea is taking the desired shape. This is a quota carrying, commissioned sales role, with emphasis on developing pipeline, meeting order booking targets and developing partner channels. Responsibilities Establish initial qualification, win strategy and initial power map to qualify deals that are winnable and deliverable. Build healthy pipeline of strategic, large and mega deals by originating opportunities and qualifying them Conceptualize & design customized campaigns specific to clients / prospects, roll them out Adopt a consultative approach to selling, taking Virtusa's value propositions to engage clients and collaborate with them in shaping the deal. In few instances, actively contribute to ideation alongside the offerings, presales, alliance and marketing teams to develop customized solutions for clients. Act as trusted advisors by providing customers and prospects with valuable insights, recommendations, and tailored solutions that address their specific needs. Gather market intelligence and keep abreast of industry trends. Monitor competitor activities, identify emerging market opportunities, and provide feedback to the offering and marketing teams for offerings positioning and strategy refinement. Engage senior level technology and non-technology buyers (including C-Level), interact at a strategic level, convey complex concepts and articulate value. Post Graduate Diploma in Management/MBA degree is required Specialist in an industry or technology of choice Minimum 5 years of experience in originating and capturing large deals for the industry or technology space
Mar 28, 2024
Full time
Virtusa Corporation is a leading worldwide provider of digital transformation services that accelerates business outcomes for Global 2000 businesses in banking and financial services, insurance, Healthcare/life sciences, and telecommunications, technology and media. With over 30,000 people and over 50 offices worldwide, we harness our deep design and engineering heritage to help global organizations tackle their toughest technology challenges. We help our clients identify strengths, uncover opportunities, and accelerate their path to digital transformation through the use of our Digital Transformation Studios (DTS). We blend unique perspectives and proven expertise across consulting, design and engineering disciplines. We challenge convention, and one another, to create compelling experiences that delight users and transform business. We have a passion for trying new ideas. And a rapid process to bring them to life. Whether it's the digital enterprise, mobile wallet, the IoT or virtual reality, we're investing, experimenting, tinkering and hardening the technology that sets the pace in an ever-changing world. Through a proven platforming methodology, domain expertise and technology innovation, we deliver growth through differentiated solutions. We bring best in class digital engineering services to every engagement, with deep expertise in digital strategy and design; customer experience; analytics; mobile; cognitive/AI; full stack engineering, microservices, IoT; and cloud services. The Sales Manager / Director of sales origination is a senior sales executive uncovering new business opportunities, both new clients, as well as Virtusa's current clients. You will be designing campaigns, build-out propositions and ideate together with client teams or prospects to create deal(s) out of the same. Some of these might result into RFPs though the emphasis will be to create sole sourced key / large / mega deals. In this entire process you will collaborate with relevant functions e.g. Consulting, Offerings, Products & Platform alliances, other relevant stakeholders with whom this idea is taking the desired shape. This is a quota carrying, commissioned sales role, with emphasis on developing pipeline, meeting order booking targets and developing partner channels. Responsibilities Establish initial qualification, win strategy and initial power map to qualify deals that are winnable and deliverable. Build healthy pipeline of strategic, large and mega deals by originating opportunities and qualifying them Conceptualize & design customized campaigns specific to clients / prospects, roll them out Adopt a consultative approach to selling, taking Virtusa's value propositions to engage clients and collaborate with them in shaping the deal. In few instances, actively contribute to ideation alongside the offerings, presales, alliance and marketing teams to develop customized solutions for clients. Act as trusted advisors by providing customers and prospects with valuable insights, recommendations, and tailored solutions that address their specific needs. Gather market intelligence and keep abreast of industry trends. Monitor competitor activities, identify emerging market opportunities, and provide feedback to the offering and marketing teams for offerings positioning and strategy refinement. Engage senior level technology and non-technology buyers (including C-Level), interact at a strategic level, convey complex concepts and articulate value. Post Graduate Diploma in Management/MBA degree is required Specialist in an industry or technology of choice Minimum 5 years of experience in originating and capturing large deals for the industry or technology space
The Role: : As the Head of Technical for our Seafood cluster, you will be responsible for overseeing all aspects of food safety, legality, and quality priorities within our Seafood operational 'cluster'. This role requires acting as a vital link between Operations, Technical Director, and the broader Technical/NPD department to enhance Technical expertise and deliver the Seafood cluster's food safety goals. The Head of Technical Seafood role is the key Technical contact with our customers and relevant industry authorities.Our Company : Sofina Foods is more than just a food company. It's a place where you can grow your career, learn new skills, and make a positive impact on the world. With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe, including Young's Seafood and Karro Food Group. At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will also have the opportunity to work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents. Sofina Foods has a 25 year history of excellence in the food industry and provides over 500 million meals for the global market every year. Our vision is to be the most successful food company in the world. If you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you. Duties Include : Lead the Cluster with diligence, independent judgment, and a values-led approach. Leadership and development of the Technical team across the Seafood estate. Working with the Seafood Leadership team, lead the development and delivery of the Food Safety & Quality culture across the Seafood estate. Lead delivery of strong customer and certification audit performance across the Seafood estate. Utilise and develop appropriate KPI's to monitor, maintain and drive continuous improvement, exceed and challenge departmental objectives and service quality standards, ensuring compliance with established policies and procedures in all sectors. Ensure transparent and strategic alignment with of Customer expectations and requirements. Develop and maintain strong customer relationships. Serve as a trusted advisor on all Food Safety, quality, and Technical matters related to the Cluster. Coordination of Cluster Technical teams for local delivery of organisational goals. Apply financial rigor to Technical activities for value optimisation. Align systems and processes across the cluster, collaborating with other Cluster Leads for consist approach. Key Challenges: Ensure continual improvement in food safety, legality, and quality across sites. Provide advice and guidance on Technical issues to promote compliance and best practices. Conduct supplier approval audits and drive a culture of compliance through internal audit programs. Maintain strong relationships with Key customers and industry contacts. The role will involve travel across the UK and EU according to business needs. Skills and Experience Required : Graduate calibre with Level 4 Food Hygiene and Advanced HACCP qualifications. 5+ years of Senior Technical leadership experience in FMCG, audit standards, and audit preparedness. Ideally experienced in Seafood processing but we would be open to experience of food manufacturing in Chilled and frozen environments, particularly with coated products. Experience of working at senior level with UK Major retailers in the supply of own label and / or branded products. Knowledge of Food safety legislation appropriate to food manufacturing, packing and exporting products. Confident in presentation, communication, and negotiation to executive level. Experience of managing a multi-site / multi country organisational structure. Experience in leading retailer and 3rd party certification audits. Proficient in Microsoft Office. The Benefits : Competitive Salary Company Bonus Scheme Car Allowance Competitive Contributory Pension Online Benefits Hub Healthcare Life assurance scheme Free onsite parking
Mar 27, 2024
Full time
The Role: : As the Head of Technical for our Seafood cluster, you will be responsible for overseeing all aspects of food safety, legality, and quality priorities within our Seafood operational 'cluster'. This role requires acting as a vital link between Operations, Technical Director, and the broader Technical/NPD department to enhance Technical expertise and deliver the Seafood cluster's food safety goals. The Head of Technical Seafood role is the key Technical contact with our customers and relevant industry authorities.Our Company : Sofina Foods is more than just a food company. It's a place where you can grow your career, learn new skills, and make a positive impact on the world. With a wide range of meat and seafood products that delight consumers worldwide, Sofina Foods is always looking for talented and passionate people to join its team of over 13,000 employees across 40 sites in Canada and Europe, including Young's Seafood and Karro Food Group. At Sofina Foods, you will be part of a culture that values innovation, quality, sustainability, and customer satisfaction. You will also have the opportunity to work with diverse and delicious products that are sourced responsibly and sustainably from over 50 different protein sources from 5 continents. Sofina Foods has a 25 year history of excellence in the food industry and provides over 500 million meals for the global market every year. Our vision is to be the most successful food company in the world. If you are looking for a rewarding and exciting career in the food sector, Sofina Foods is the place for you. Duties Include : Lead the Cluster with diligence, independent judgment, and a values-led approach. Leadership and development of the Technical team across the Seafood estate. Working with the Seafood Leadership team, lead the development and delivery of the Food Safety & Quality culture across the Seafood estate. Lead delivery of strong customer and certification audit performance across the Seafood estate. Utilise and develop appropriate KPI's to monitor, maintain and drive continuous improvement, exceed and challenge departmental objectives and service quality standards, ensuring compliance with established policies and procedures in all sectors. Ensure transparent and strategic alignment with of Customer expectations and requirements. Develop and maintain strong customer relationships. Serve as a trusted advisor on all Food Safety, quality, and Technical matters related to the Cluster. Coordination of Cluster Technical teams for local delivery of organisational goals. Apply financial rigor to Technical activities for value optimisation. Align systems and processes across the cluster, collaborating with other Cluster Leads for consist approach. Key Challenges: Ensure continual improvement in food safety, legality, and quality across sites. Provide advice and guidance on Technical issues to promote compliance and best practices. Conduct supplier approval audits and drive a culture of compliance through internal audit programs. Maintain strong relationships with Key customers and industry contacts. The role will involve travel across the UK and EU according to business needs. Skills and Experience Required : Graduate calibre with Level 4 Food Hygiene and Advanced HACCP qualifications. 5+ years of Senior Technical leadership experience in FMCG, audit standards, and audit preparedness. Ideally experienced in Seafood processing but we would be open to experience of food manufacturing in Chilled and frozen environments, particularly with coated products. Experience of working at senior level with UK Major retailers in the supply of own label and / or branded products. Knowledge of Food safety legislation appropriate to food manufacturing, packing and exporting products. Confident in presentation, communication, and negotiation to executive level. Experience of managing a multi-site / multi country organisational structure. Experience in leading retailer and 3rd party certification audits. Proficient in Microsoft Office. The Benefits : Competitive Salary Company Bonus Scheme Car Allowance Competitive Contributory Pension Online Benefits Hub Healthcare Life assurance scheme Free onsite parking
Virtusa Corporation is a leading worldwide provider of digital transformation services that accelerates business outcomes for Global 2000 businesses in banking and financial services, insurance, Healthcare/life sciences, and telecommunications, technology and media. With over 30,000 people and over 50 offices worldwide, we harness our deep design and engineering heritage to help global organizations tackle their toughest technology challenges. We help our clients identify strengths, uncover opportunities, and accelerate their path to digital transformation through the use of our Digital Transformation Studios (DTS). We blend unique perspectives and proven expertise across consulting, design and engineering disciplines. We challenge convention, and one another, to create compelling experiences that delight users and transform business. We have a passion for trying new ideas. And a rapid process to bring them to life. Whether it's the digital enterprise, mobile wallet, the IoT or virtual reality, we're investing, experimenting, tinkering and hardening the technology that sets the pace in an ever-changing world. Through a proven platforming methodology, domain expertise and technology innovation, we deliver growth through differentiated solutions. We bring best in class digital engineering services to every engagement, with deep expertise in digital strategy and design; customer experience; analytics; mobile; cognitive/AI; full stack engineering, microservices, IoT; and cloud services. For more information, please visit The Sales Manager / Director of sales origination is a senior sales executive uncovering new business opportunities, both new clients, as well as Virtusa's current clients. You will be designing campaigns, build-out propositions and ideate together with client teams or prospects to create deal(s) out of the same. Some of these might result into RFPs though the emphasis will be to create sole sourced key / large / mega deals. In this entire process you will collaborate with relevant functions e.g. Consulting, Offerings, Products & Platform alliances, other relevant stakeholders with whom this idea is taking the desired shape. This is a quota carrying, commissioned sales role, with emphasis on developing pipeline, meeting order booking targets and developing partner channels. Responsibilities Establish initial qualification, win strategy and initial power map to qualify deals that are winnable and deliverable. Build healthy pipeline of strategic, large and mega deals by originating opportunities and qualifying them Conceptualize & design customized campaigns specific to clients / prospects, roll them out Adopt a consultative approach to selling, taking Virtusa's value propositions to engage clients and collaborate with them in shaping the deal. In few instances, actively contribute to ideation alongside the offerings, presales, alliance and marketing teams to develop customized solutions for clients. Act as trusted advisors by providing customers and prospects with valuable insights, recommendations, and tailored solutions that address their specific needs. Gather market intelligence and keep abreast of industry trends. Monitor competitor activities, identify emerging market opportunities, and provide feedback to the offering and marketing teams for offerings positioning and strategy refinement. Engage senior level technology and non-technology buyers (including C-Level), interact at a strategic level, convey complex concepts and articulate value. Post Graduate Diploma in Management/MBA degree is required Specialist in an industry or technology of choice Minimum 5 years of experience in originating and capturing large deals for the industry or technology space
Mar 27, 2024
Full time
Virtusa Corporation is a leading worldwide provider of digital transformation services that accelerates business outcomes for Global 2000 businesses in banking and financial services, insurance, Healthcare/life sciences, and telecommunications, technology and media. With over 30,000 people and over 50 offices worldwide, we harness our deep design and engineering heritage to help global organizations tackle their toughest technology challenges. We help our clients identify strengths, uncover opportunities, and accelerate their path to digital transformation through the use of our Digital Transformation Studios (DTS). We blend unique perspectives and proven expertise across consulting, design and engineering disciplines. We challenge convention, and one another, to create compelling experiences that delight users and transform business. We have a passion for trying new ideas. And a rapid process to bring them to life. Whether it's the digital enterprise, mobile wallet, the IoT or virtual reality, we're investing, experimenting, tinkering and hardening the technology that sets the pace in an ever-changing world. Through a proven platforming methodology, domain expertise and technology innovation, we deliver growth through differentiated solutions. We bring best in class digital engineering services to every engagement, with deep expertise in digital strategy and design; customer experience; analytics; mobile; cognitive/AI; full stack engineering, microservices, IoT; and cloud services. For more information, please visit The Sales Manager / Director of sales origination is a senior sales executive uncovering new business opportunities, both new clients, as well as Virtusa's current clients. You will be designing campaigns, build-out propositions and ideate together with client teams or prospects to create deal(s) out of the same. Some of these might result into RFPs though the emphasis will be to create sole sourced key / large / mega deals. In this entire process you will collaborate with relevant functions e.g. Consulting, Offerings, Products & Platform alliances, other relevant stakeholders with whom this idea is taking the desired shape. This is a quota carrying, commissioned sales role, with emphasis on developing pipeline, meeting order booking targets and developing partner channels. Responsibilities Establish initial qualification, win strategy and initial power map to qualify deals that are winnable and deliverable. Build healthy pipeline of strategic, large and mega deals by originating opportunities and qualifying them Conceptualize & design customized campaigns specific to clients / prospects, roll them out Adopt a consultative approach to selling, taking Virtusa's value propositions to engage clients and collaborate with them in shaping the deal. In few instances, actively contribute to ideation alongside the offerings, presales, alliance and marketing teams to develop customized solutions for clients. Act as trusted advisors by providing customers and prospects with valuable insights, recommendations, and tailored solutions that address their specific needs. Gather market intelligence and keep abreast of industry trends. Monitor competitor activities, identify emerging market opportunities, and provide feedback to the offering and marketing teams for offerings positioning and strategy refinement. Engage senior level technology and non-technology buyers (including C-Level), interact at a strategic level, convey complex concepts and articulate value. Post Graduate Diploma in Management/MBA degree is required Specialist in an industry or technology of choice Minimum 5 years of experience in originating and capturing large deals for the industry or technology space
our New Company An amazing opportunity is available working for a fantastic online retail business specialising in luxury furniture within the fashionable Chelsea area for a Customer Care Advisor to work on a permanent basis. This is a reputable brand, part of a wider group, who often promote internally from their customer service team. This role offers hybrid working and offers great training and support and is an office based customer service role (non-shop floor). Your new role Your new role will be to deal with customer queries over the phone and email, answering tickets in a polite and professional manner using two different systems Fods and Freshdesk. You will deal with queries and complaints, raising cases for lost and damaged orders and ensuring the brand is represented positively. You will liaise with the warehouse and suppliers as well as customers making this a varied and interesting customer service position. What You'll Need To Succeed To be successful you must have excellent written and verbal communication, be systems savy and able to carefully construct reponses to customer service emails. You will ideally have experience within a call centre, high end retail or be a recent graduate and be able to commute under an hour to their office in Chelsea. What You'll Get In Return In return you will be offered a permanent salary with hybrid working - 3 days in the office and 2 days at home. The office is open 7 days a week so there will be occasional weekends (time off during the week so no more than 5 days during the week). Working hours are over two shifts from 9-5.30 or 9.30-6pm. What You Need To Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Mar 27, 2024
Full time
our New Company An amazing opportunity is available working for a fantastic online retail business specialising in luxury furniture within the fashionable Chelsea area for a Customer Care Advisor to work on a permanent basis. This is a reputable brand, part of a wider group, who often promote internally from their customer service team. This role offers hybrid working and offers great training and support and is an office based customer service role (non-shop floor). Your new role Your new role will be to deal with customer queries over the phone and email, answering tickets in a polite and professional manner using two different systems Fods and Freshdesk. You will deal with queries and complaints, raising cases for lost and damaged orders and ensuring the brand is represented positively. You will liaise with the warehouse and suppliers as well as customers making this a varied and interesting customer service position. What You'll Need To Succeed To be successful you must have excellent written and verbal communication, be systems savy and able to carefully construct reponses to customer service emails. You will ideally have experience within a call centre, high end retail or be a recent graduate and be able to commute under an hour to their office in Chelsea. What You'll Get In Return In return you will be offered a permanent salary with hybrid working - 3 days in the office and 2 days at home. The office is open 7 days a week so there will be occasional weekends (time off during the week so no more than 5 days during the week). Working hours are over two shifts from 9-5.30 or 9.30-6pm. What You Need To Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that for an unprecedented thirteenth year, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Reporting to the Contracts Manager you will be responsible for managing the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customers care, and cost. Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme, and to proactively schedule in trades to ensure optimum delivery Manage material levels on site to ensure the minimum amount of stock but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. What you'll need? To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities. Proven ability to consistently deliver weekly targets through good organisation of the labour force, and promoting a team working ethic. Excellent communicator, with an emphasis on explaining detail and gaining full compliance. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks to meet changing business needs, demonstrating a strong problem-solving ability. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations . A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. Our Company and Benefits We've been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Developments PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Insurance - Single Cover Annual Medical Health Assessment 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days)
Mar 27, 2024
Full time
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that for an unprecedented thirteenth year, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Reporting to the Contracts Manager you will be responsible for managing the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customers care, and cost. Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme, and to proactively schedule in trades to ensure optimum delivery Manage material levels on site to ensure the minimum amount of stock but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. What you'll need? To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities. Proven ability to consistently deliver weekly targets through good organisation of the labour force, and promoting a team working ethic. Excellent communicator, with an emphasis on explaining detail and gaining full compliance. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks to meet changing business needs, demonstrating a strong problem-solving ability. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations . A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. Our Company and Benefits We've been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Developments PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Insurance - Single Cover Annual Medical Health Assessment 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days)
Are you interested in working in an environment where knowledge is cultivated, innovation is encouraged, and achievement is rewarded? Are you looking for a truly global company that considers diversity to be a business imperative? Our client is looking for an Italian speaking Customer Service Advisor to join their dynamic and expanding team in Brighton. This role offers a flexible opportunity to work on a hybrid basis, alongside an attractive and generous benefits package, excellent bonuses and a competitive salary! If you are looking for a role with great progression and training opportunities, where your Customer Service and Italian language skills will be rewarded and recognised, we would love to receive your application! Responsibilities Provide customer service support re: policy cover, monitoring and reporting on patient status, coordination of travel emergencies, whilst ensuring all case handling is documented Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy, including use of the Respond database and meet FCA guidelines Deliver superior customer service whilst ensuring regulatory principles & processes, including TCF (Treating Customer Fairly) policies are followed and delivered consistently Give care and consideration to cases managed in respect of technical and operational case management quality, complaints reduction, leakage, and cost control, reserving accuracy, quality of HCNs, again ensuring department operates within defined regulatory, legal and company policy requirements Assist with the review of processes and potential risks to ensure the department operates in the most efficient manner possible, reducing transactional costs and risks to the business Deliver agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met Promote a pro-active outbound call culture, including setting clear expectations of service to all customers and stakeholders and delivering the agreed communication strategy Deliver and reinforce a 'customer driven' culture of continual improvement to provide challenging and rewarding environment in which employees develop, take ownership, and become empowered to contribute to meeting business goals Requirements Fluent in Italian required Minimum 2 A levels Grades A-C or equivalent - including recent graduates with proven customer service skills Confidence in communicating with people at different levels in different situations IT and PC literate demonstrating typing skills Ability to multi-task and prioritise workload effectively to meet varying tasks and deadlines and delegate Strong communicator at all levels; verbally and written to build and maintain internal and external relationships Good numeracy, literacy, and attention to detail Is self-managed and motivated, has a proactive/'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure Benefits 25 - 30 Days Holiday plus bank holidays Company Sick Pay Retirement Savings Plan Life Insurance, Income Protection Plan BUPA Healthcare Plan/Private medical insurance Eyesight Testing Employee Assistance Programme Cycle to Work Season Ticket Loan Employee Discount Job Title: Customer Service Advisor Location: Brighton / Hybrid Salary: Competitive + Bonus + Excellent Benefits Full time: Monday - Sunday between 8am - 8pm, (5 days p/w 7.5hrs p/d) - 37.5hrs p/w Start date: 22nd April 2024 If you would like to know more about this Customer Service Advisor role, please contact Jamie Watson at Clearline Recruitment.
Mar 26, 2024
Full time
Are you interested in working in an environment where knowledge is cultivated, innovation is encouraged, and achievement is rewarded? Are you looking for a truly global company that considers diversity to be a business imperative? Our client is looking for an Italian speaking Customer Service Advisor to join their dynamic and expanding team in Brighton. This role offers a flexible opportunity to work on a hybrid basis, alongside an attractive and generous benefits package, excellent bonuses and a competitive salary! If you are looking for a role with great progression and training opportunities, where your Customer Service and Italian language skills will be rewarded and recognised, we would love to receive your application! Responsibilities Provide customer service support re: policy cover, monitoring and reporting on patient status, coordination of travel emergencies, whilst ensuring all case handling is documented Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy, including use of the Respond database and meet FCA guidelines Deliver superior customer service whilst ensuring regulatory principles & processes, including TCF (Treating Customer Fairly) policies are followed and delivered consistently Give care and consideration to cases managed in respect of technical and operational case management quality, complaints reduction, leakage, and cost control, reserving accuracy, quality of HCNs, again ensuring department operates within defined regulatory, legal and company policy requirements Assist with the review of processes and potential risks to ensure the department operates in the most efficient manner possible, reducing transactional costs and risks to the business Deliver agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met Promote a pro-active outbound call culture, including setting clear expectations of service to all customers and stakeholders and delivering the agreed communication strategy Deliver and reinforce a 'customer driven' culture of continual improvement to provide challenging and rewarding environment in which employees develop, take ownership, and become empowered to contribute to meeting business goals Requirements Fluent in Italian required Minimum 2 A levels Grades A-C or equivalent - including recent graduates with proven customer service skills Confidence in communicating with people at different levels in different situations IT and PC literate demonstrating typing skills Ability to multi-task and prioritise workload effectively to meet varying tasks and deadlines and delegate Strong communicator at all levels; verbally and written to build and maintain internal and external relationships Good numeracy, literacy, and attention to detail Is self-managed and motivated, has a proactive/'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure Benefits 25 - 30 Days Holiday plus bank holidays Company Sick Pay Retirement Savings Plan Life Insurance, Income Protection Plan BUPA Healthcare Plan/Private medical insurance Eyesight Testing Employee Assistance Programme Cycle to Work Season Ticket Loan Employee Discount Job Title: Customer Service Advisor Location: Brighton / Hybrid Salary: Competitive + Bonus + Excellent Benefits Full time: Monday - Sunday between 8am - 8pm, (5 days p/w 7.5hrs p/d) - 37.5hrs p/w Start date: 22nd April 2024 If you would like to know more about this Customer Service Advisor role, please contact Jamie Watson at Clearline Recruitment.
Are you interested in working in an environment where knowledge is cultivated, innovation is encouraged, and achievement is rewarded? Are you looking for a truly global company that considers diversity to be a business imperative? Our client is looking for a Customer Service Advisor to join their dynamic and expanding team in Brighton. This role offers a flexible opportunity to work on a hybrid basis, alongside an attractive and generous benefits package, excellent bonuses and a competitive salary! If you are looking for a role with great progression and training opportunities, where your Customer Service skills will be rewarded and recognised, we would love to receive your application! Responsibilities Provide customer service support re: policy cover, monitoring and reporting on patient status, coordination of travel emergencies, whilst ensuring all case handling is documented Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy, including use of the Respond database and meet FCA guidelines Deliver superior customer service whilst ensuring regulatory principles & processes, including TCF (Treating Customer Fairly) policies are followed and delivered consistently Give care and consideration to cases managed in respect of technical and operational case management quality, complaints reduction, leakage, and cost control, reserving accuracy, quality of HCNs, again ensuring department operates within defined regulatory, legal and company policy requirements Assist with the review of processes and potential risks to ensure the department operates in the most efficient manner possible, reducing transactional costs and risks to the business Deliver agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met Promote a pro-active outbound call culture, including setting clear expectations of service to all customers and stakeholders and delivering the agreed communication strategy Deliver and reinforce a 'customer driven' culture of continual improvement to provide challenging and rewarding environment in which employees develop, take ownership, and become empowered to contribute to meeting business goals Requirements Minimum 2 A levels Grades A-C or equivalent - including recent graduates with proven customer service skills Confidence in communicating with people at different levels in different situations IT and PC literate demonstrating typing skills Ability to multi-task and prioritise workload effectively to meet varying tasks and deadlines and delegate Strong communicator at all levels; verbally and written to build and maintain internal and external relationships Good numeracy, literacy, and attention to detail Is self-managed and motivated, has a proactive/'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure Benefits 25 - 30 Days Holiday plus bank holidays Company Sick Pay Retirement Savings Plan Life Insurance, Income Protection Plan BUPA Healthcare Plan/Private medical insurance Eyesight Testing Employee Assistance Programme Cycle to Work Season Ticket Loan Employee Discount Job Title: Customer Service Advisor Location: Brighton / Hybrid Salary: Competitive + Bonus + Excellent Benefits Full time: Monday - Sunday between 8am - 8pm, (5 days p/w 7.5hrs p/d) - 37.5hrs p/w Start date: 22nd April 2024 If you would like to know more about this Customer Service Advisor role, please contact Jamie Watson at Clearline Recruitment.
Mar 26, 2024
Full time
Are you interested in working in an environment where knowledge is cultivated, innovation is encouraged, and achievement is rewarded? Are you looking for a truly global company that considers diversity to be a business imperative? Our client is looking for a Customer Service Advisor to join their dynamic and expanding team in Brighton. This role offers a flexible opportunity to work on a hybrid basis, alongside an attractive and generous benefits package, excellent bonuses and a competitive salary! If you are looking for a role with great progression and training opportunities, where your Customer Service skills will be rewarded and recognised, we would love to receive your application! Responsibilities Provide customer service support re: policy cover, monitoring and reporting on patient status, coordination of travel emergencies, whilst ensuring all case handling is documented Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy, including use of the Respond database and meet FCA guidelines Deliver superior customer service whilst ensuring regulatory principles & processes, including TCF (Treating Customer Fairly) policies are followed and delivered consistently Give care and consideration to cases managed in respect of technical and operational case management quality, complaints reduction, leakage, and cost control, reserving accuracy, quality of HCNs, again ensuring department operates within defined regulatory, legal and company policy requirements Assist with the review of processes and potential risks to ensure the department operates in the most efficient manner possible, reducing transactional costs and risks to the business Deliver agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met Promote a pro-active outbound call culture, including setting clear expectations of service to all customers and stakeholders and delivering the agreed communication strategy Deliver and reinforce a 'customer driven' culture of continual improvement to provide challenging and rewarding environment in which employees develop, take ownership, and become empowered to contribute to meeting business goals Requirements Minimum 2 A levels Grades A-C or equivalent - including recent graduates with proven customer service skills Confidence in communicating with people at different levels in different situations IT and PC literate demonstrating typing skills Ability to multi-task and prioritise workload effectively to meet varying tasks and deadlines and delegate Strong communicator at all levels; verbally and written to build and maintain internal and external relationships Good numeracy, literacy, and attention to detail Is self-managed and motivated, has a proactive/'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure Benefits 25 - 30 Days Holiday plus bank holidays Company Sick Pay Retirement Savings Plan Life Insurance, Income Protection Plan BUPA Healthcare Plan/Private medical insurance Eyesight Testing Employee Assistance Programme Cycle to Work Season Ticket Loan Employee Discount Job Title: Customer Service Advisor Location: Brighton / Hybrid Salary: Competitive + Bonus + Excellent Benefits Full time: Monday - Sunday between 8am - 8pm, (5 days p/w 7.5hrs p/d) - 37.5hrs p/w Start date: 22nd April 2024 If you would like to know more about this Customer Service Advisor role, please contact Jamie Watson at Clearline Recruitment.
About the Role: Grade Level (for internal use): 13 S&P Global Commodity Insights - Energy Advisory Services The Role: Director, Energy Transition Consulting EMEA. The Energy Transition Consulting team works with clients across the traditional and new energy sectors to adapt, manage the risks and seize the opportunities of the energy transition. We specialize in providing strategic advice, analysis and solutions to companies making the transition from traditional energy systems to low-carbon alternatives. We help our clients assess the impact of low-carbon scenarios on their operations and the implications of emissions targets, and develop comprehensive energy transition strategies that align with their business objectives while taking into account the regulatory environment, market trends and sustainability goals. We support our clients in the integration and development of renewable and low-carbon energy sources by providing strategic recommendations, analysis and insights on renewable energy, energy storage, cleantech innovation and supply chains, low-carbon fuels including hydrogen and renewable natural gas, and techno-economic analysis of CCUS opportunities and carbon markets. This role will contribute, as a core member of a growing consulting practice, to the management of projects for private and public sector clients by providing analytical and subject matter expertise, communicating effectively with clients and leading business development initiatives. The role will contribute to the growth and success of the broader consulting business by providing creative ideas towards client engagement, consulting project execution and business development. The successful candidate will have the opportunity to work with a dynamic team of consultants and experts with wide-ranging backgrounds in energy and the energy transition. The varied and changing nature of our projects leads to development of a diverse set of skills, and exposure to different industries and clients, including senior industry leaders and policy makers. Responsibilities: Effectively lead consulting assignments for key public and private sector clients across the region, and globally when required. Ensure project resources are dedicated and progress happens against the project plan to ensure on-time delivery of a quality set of products. Demonstrate expertise in the relevant industry or work process, become a recognized expert on chosen topics of interest within the team and the broader organization. Interact with clients to identify core issues to be addressed and develop compelling and responsive proposals. Work with the sales team and other colleagues to successfully close consulting leads. Participate in client or industry events and share key takeaways that impact the consulting team's work and priorities. Lead client meetings and the presentation of proposals or project reports. Be able to work autonomously in the negotiation and execution/delivery of consulting engagements, while managing a regional, and at times a global, project team. Continuously broaden knowledge across the energy transition and low-carbon energy space; build external recognition through interactions with clients, presentations at client, company and industry events, and collaboration with sales/marketing staff. What We're Looking For: Eight to fifteen years of experience in the energy industry, consulting, or finance environments Experience as Project Leader (or Engagement Manager) in a leading management consulting firm will be a significant plus. Exposure to various aspects of the energy value chain, including production, processing or distribution and consumption. The ability to work with autonomy and minimal direction once priorities are agreed is preferrable. Minimum qualifications are BSc. in engineering, preferably chemical, environmental or process engineering; or business with a focus on sustainability. A post-graduate degree is a plus (including in engineering, finance, economics, or business). Strong written and oral presentation skills in English. Must have an analytical frame of mind and be prepared to use data to back up opinions. Some travel is required, with an average around 20% of the time (but could occasionally be more) Ability to work well in a team-oriented environment providing ideas and open feedback. The Location: London / Paris / Spain / Dubai / KSA About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit . What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law . click apply for full job details
Mar 26, 2024
Full time
About the Role: Grade Level (for internal use): 13 S&P Global Commodity Insights - Energy Advisory Services The Role: Director, Energy Transition Consulting EMEA. The Energy Transition Consulting team works with clients across the traditional and new energy sectors to adapt, manage the risks and seize the opportunities of the energy transition. We specialize in providing strategic advice, analysis and solutions to companies making the transition from traditional energy systems to low-carbon alternatives. We help our clients assess the impact of low-carbon scenarios on their operations and the implications of emissions targets, and develop comprehensive energy transition strategies that align with their business objectives while taking into account the regulatory environment, market trends and sustainability goals. We support our clients in the integration and development of renewable and low-carbon energy sources by providing strategic recommendations, analysis and insights on renewable energy, energy storage, cleantech innovation and supply chains, low-carbon fuels including hydrogen and renewable natural gas, and techno-economic analysis of CCUS opportunities and carbon markets. This role will contribute, as a core member of a growing consulting practice, to the management of projects for private and public sector clients by providing analytical and subject matter expertise, communicating effectively with clients and leading business development initiatives. The role will contribute to the growth and success of the broader consulting business by providing creative ideas towards client engagement, consulting project execution and business development. The successful candidate will have the opportunity to work with a dynamic team of consultants and experts with wide-ranging backgrounds in energy and the energy transition. The varied and changing nature of our projects leads to development of a diverse set of skills, and exposure to different industries and clients, including senior industry leaders and policy makers. Responsibilities: Effectively lead consulting assignments for key public and private sector clients across the region, and globally when required. Ensure project resources are dedicated and progress happens against the project plan to ensure on-time delivery of a quality set of products. Demonstrate expertise in the relevant industry or work process, become a recognized expert on chosen topics of interest within the team and the broader organization. Interact with clients to identify core issues to be addressed and develop compelling and responsive proposals. Work with the sales team and other colleagues to successfully close consulting leads. Participate in client or industry events and share key takeaways that impact the consulting team's work and priorities. Lead client meetings and the presentation of proposals or project reports. Be able to work autonomously in the negotiation and execution/delivery of consulting engagements, while managing a regional, and at times a global, project team. Continuously broaden knowledge across the energy transition and low-carbon energy space; build external recognition through interactions with clients, presentations at client, company and industry events, and collaboration with sales/marketing staff. What We're Looking For: Eight to fifteen years of experience in the energy industry, consulting, or finance environments Experience as Project Leader (or Engagement Manager) in a leading management consulting firm will be a significant plus. Exposure to various aspects of the energy value chain, including production, processing or distribution and consumption. The ability to work with autonomy and minimal direction once priorities are agreed is preferrable. Minimum qualifications are BSc. in engineering, preferably chemical, environmental or process engineering; or business with a focus on sustainability. A post-graduate degree is a plus (including in engineering, finance, economics, or business). Strong written and oral presentation skills in English. Must have an analytical frame of mind and be prepared to use data to back up opinions. Some travel is required, with an average around 20% of the time (but could occasionally be more) Ability to work well in a team-oriented environment providing ideas and open feedback. The Location: London / Paris / Spain / Dubai / KSA About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit . What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law . click apply for full job details
Graduate Account Executive B2B Account Manager SaaS Tech Brilliant fully Remote opportunity Live and work from anywhere in the UK Full training Cut your teeth on 20 smaller SME accounts and grow with the business. Buzzing early career role that would suit a graduate with at least a year or so B2B solutions account management experience or SAAS sales experience, looking for a fantastic career opportunity in a brilliant maturing tech business. £30,000 - £34,000 basic depending on experience Huge emphasis on Learning and Development! Plus ace benefits volunteering days, private healthcare, long-term incentive plan, 23 days holiday increasing each year and more Brilliant business with great values, fantastic culture and a top team! What s not to like? Get in touch with for more info What a role! We re looking for a super motivated graduate with 1 - 4 years SaaS or B2B Solutions Account Management experience ready to take on a career role. Growth for this brilliant SaaS / Tech business has been amazing and global, get involved! Loads more info for this role, and this ace Duval client! Speak to Alex! More about the Role: You will be responsible for revenue growth for your customers and partners, managing customer health, renewals, and expansion. You will use available revenue data to ensure there is positive growth across your customer base. Customer activity and Salesforce discipline are key to success in this role. You will be given full induction and training to allow you to do this to your full potential! We re looking for the skills, experience and knowledge to: Manage, execute and measure agreed customer plans Gain a full understanding of the product offering and become the trusted advisor for the customers in your book of business Ensure risk and opportunities are identified, tracked and then resolved/leveraged Prepare thoroughly for successful customer meetings Navigate the sales process from end to end based on agreed KPIs Negotiate deals to close through leveraging tools and data Regularly meet with your customer and prepare engaging content to deliver Attend onsite meetings when appropriate for key strategic accounts Manage a diverse and progressive pipeline to achieve agreed quota Ensure SalesForce is always updated and accurate for all assigned accounts and opps Use data (dashboards and reports) to proactively progress opportunities Forecast accurately by month, renewal and expansion (ensuring coverage when needed) Collaborate with team and across department both locally and globally Experience in Salesforce a plus Experience in SaaS environment a plus And the benefits: Remote first business - work from home (with travel to customer sites as required for the role) Focused induction and development program Flexible working & a great company culture - bring your best self to work! Emphasis on learning and development - progress your career 23 days holidays (plus public holidays) with 1 extra day each year - and the option to buy more days 4 volunteering days each year - give something back to the community Private Healthcare and long-term Incentive Plan after 12 months service Absolutely brilliant career opportunity, speak to !
Mar 24, 2024
Full time
Graduate Account Executive B2B Account Manager SaaS Tech Brilliant fully Remote opportunity Live and work from anywhere in the UK Full training Cut your teeth on 20 smaller SME accounts and grow with the business. Buzzing early career role that would suit a graduate with at least a year or so B2B solutions account management experience or SAAS sales experience, looking for a fantastic career opportunity in a brilliant maturing tech business. £30,000 - £34,000 basic depending on experience Huge emphasis on Learning and Development! Plus ace benefits volunteering days, private healthcare, long-term incentive plan, 23 days holiday increasing each year and more Brilliant business with great values, fantastic culture and a top team! What s not to like? Get in touch with for more info What a role! We re looking for a super motivated graduate with 1 - 4 years SaaS or B2B Solutions Account Management experience ready to take on a career role. Growth for this brilliant SaaS / Tech business has been amazing and global, get involved! Loads more info for this role, and this ace Duval client! Speak to Alex! More about the Role: You will be responsible for revenue growth for your customers and partners, managing customer health, renewals, and expansion. You will use available revenue data to ensure there is positive growth across your customer base. Customer activity and Salesforce discipline are key to success in this role. You will be given full induction and training to allow you to do this to your full potential! We re looking for the skills, experience and knowledge to: Manage, execute and measure agreed customer plans Gain a full understanding of the product offering and become the trusted advisor for the customers in your book of business Ensure risk and opportunities are identified, tracked and then resolved/leveraged Prepare thoroughly for successful customer meetings Navigate the sales process from end to end based on agreed KPIs Negotiate deals to close through leveraging tools and data Regularly meet with your customer and prepare engaging content to deliver Attend onsite meetings when appropriate for key strategic accounts Manage a diverse and progressive pipeline to achieve agreed quota Ensure SalesForce is always updated and accurate for all assigned accounts and opps Use data (dashboards and reports) to proactively progress opportunities Forecast accurately by month, renewal and expansion (ensuring coverage when needed) Collaborate with team and across department both locally and globally Experience in Salesforce a plus Experience in SaaS environment a plus And the benefits: Remote first business - work from home (with travel to customer sites as required for the role) Focused induction and development program Flexible working & a great company culture - bring your best self to work! Emphasis on learning and development - progress your career 23 days holidays (plus public holidays) with 1 extra day each year - and the option to buy more days 4 volunteering days each year - give something back to the community Private Healthcare and long-term Incentive Plan after 12 months service Absolutely brilliant career opportunity, speak to !
Trainee Sales Advisor Chester 19,000 to 19,500 basic salary plus uncapped commission Monday to Thursday 9am till 5pm, Friday 9am till 3:30pm (34 hours per week). Part-time hours are also available Permanent Our client are a family business working with hospices, hospitals, and other charities to provide them with free of charge publications, helping them to fundraise and continue their vital work. On offer is a starting salary of 19,000 to 19,500 plus un-capped commission. Working days are Monday to Friday. This is a great opportunity for candidates seeking a career in sales and those seeking a role where you can really be in control of your earnings. Applications from candidates with backgrounds in call centre, customer service, retail and door to door sales are welcome as well as recent graduates as full training and support will be given. The main duties of a Trainee Sales Advisor are: o Deliver excellent service and achieve sales through engaging with business clients. o Make initial contact with key decision makers and build a business relationship. o Use a consultative sales approach to identify suitable products and services to meet client needs. o Listen and understand the client's needs to ensure a tailored solution. o Manage diary and sales pipeline of prospects. o Accurately log all calls and keep the CRM system up to date. o Effectively account manage your current clients to ensure client satisfaction and maximum profitability. o Speaking to companies about advertising in publications to help support local and national charities fundraising. To be considered for this position you must possess the following: o Ideally, you will come from a call centre, customer service, retail, or door to door sales background. Additionally, recent graduates will also be considered. o Have a high work ethic and be a target driven individual. o Excellent organisational skills. o Basic IT skills. If you match the above criteria and feel this position is right for you then please apply online or email your CV to (url removed)
Mar 24, 2024
Full time
Trainee Sales Advisor Chester 19,000 to 19,500 basic salary plus uncapped commission Monday to Thursday 9am till 5pm, Friday 9am till 3:30pm (34 hours per week). Part-time hours are also available Permanent Our client are a family business working with hospices, hospitals, and other charities to provide them with free of charge publications, helping them to fundraise and continue their vital work. On offer is a starting salary of 19,000 to 19,500 plus un-capped commission. Working days are Monday to Friday. This is a great opportunity for candidates seeking a career in sales and those seeking a role where you can really be in control of your earnings. Applications from candidates with backgrounds in call centre, customer service, retail and door to door sales are welcome as well as recent graduates as full training and support will be given. The main duties of a Trainee Sales Advisor are: o Deliver excellent service and achieve sales through engaging with business clients. o Make initial contact with key decision makers and build a business relationship. o Use a consultative sales approach to identify suitable products and services to meet client needs. o Listen and understand the client's needs to ensure a tailored solution. o Manage diary and sales pipeline of prospects. o Accurately log all calls and keep the CRM system up to date. o Effectively account manage your current clients to ensure client satisfaction and maximum profitability. o Speaking to companies about advertising in publications to help support local and national charities fundraising. To be considered for this position you must possess the following: o Ideally, you will come from a call centre, customer service, retail, or door to door sales background. Additionally, recent graduates will also be considered. o Have a high work ethic and be a target driven individual. o Excellent organisational skills. o Basic IT skills. If you match the above criteria and feel this position is right for you then please apply online or email your CV to (url removed)
Are you ready to kickstart your career in office-based sales? Whether you're a recent graduate or transitioning from the hospitality industry, we have the perfect role for you! Enjoy an attractive salary of 23,544 plus additional commission in a supportive and vibrant environment. About Us: Join an enthusiastic team in our client's modern office space where training and mentorship are provided. We're seeking dynamic individuals with excellent communication skills and a passion for sales to join us. Key Details: Location: Swindon Salary: 23,544 + Commission (Uncapped!) Hours: Monday to Friday, 9:00 am - 5:30 pm & 10:00 am - 6:30 pm Start Date: 22nd April Role Responsibilities: Utilise automated dialler systems to engage with potential customers. Conduct outbound warm calls to promote and sell child trust funds to a targeted audience. Maintain accurate customer records using our in-house database. Meet daily and weekly sales targets to maximize commission earnings. Requirements: No prior experience required; full training provided. Strong interpersonal skills with a confident telephone manner. Benefits: Competitive salary with uncapped commission structure. 25 days annual leave plus 8 bank holidays, with an option to purchase 5 additional days. Life assurance cover at 4x your salary. Medical cash plan for reimbursement of expenses such as eye tests. Attractive pension scheme. Cycle to work scheme. Onsite parking facilities. Immediate Interviews Available! Don't miss out on this fantastic opportunity to launch your career in sales. Apply now to secure your interview slot and become a part of a dynamic team.
Mar 23, 2024
Full time
Are you ready to kickstart your career in office-based sales? Whether you're a recent graduate or transitioning from the hospitality industry, we have the perfect role for you! Enjoy an attractive salary of 23,544 plus additional commission in a supportive and vibrant environment. About Us: Join an enthusiastic team in our client's modern office space where training and mentorship are provided. We're seeking dynamic individuals with excellent communication skills and a passion for sales to join us. Key Details: Location: Swindon Salary: 23,544 + Commission (Uncapped!) Hours: Monday to Friday, 9:00 am - 5:30 pm & 10:00 am - 6:30 pm Start Date: 22nd April Role Responsibilities: Utilise automated dialler systems to engage with potential customers. Conduct outbound warm calls to promote and sell child trust funds to a targeted audience. Maintain accurate customer records using our in-house database. Meet daily and weekly sales targets to maximize commission earnings. Requirements: No prior experience required; full training provided. Strong interpersonal skills with a confident telephone manner. Benefits: Competitive salary with uncapped commission structure. 25 days annual leave plus 8 bank holidays, with an option to purchase 5 additional days. Life assurance cover at 4x your salary. Medical cash plan for reimbursement of expenses such as eye tests. Attractive pension scheme. Cycle to work scheme. Onsite parking facilities. Immediate Interviews Available! Don't miss out on this fantastic opportunity to launch your career in sales. Apply now to secure your interview slot and become a part of a dynamic team.
Customer Care Advisor Job - Hybrid - Chelsea - High end Ecommerce - £24,000 our New Company An amazing opportunity is available working for a fantastic online retail business specialising in luxury furniture within the fashionable Chelsea area for a Customer Care Advisor to work on a permanent basis. This is a reputable brand, part of a wider group, who often promote internally from their customer service team. This role offers hybrid working and offers great training and support and is an office based customer service role (non-shop floor). Your new role Your new role will be to deal with customer queries over the phone and email, answering tickets in a polite and professional manner using two different systems Fods and Freshdesk. You will deal with queries and complaints, raising cases for lost and damaged orders and ensuring the brand is represented positively. You will liaise with the warehouse and suppliers as well as customers making this a varied and interesting customer service position. What You'll Need To Succeed To be successful you must have excellent written and verbal communication, be systems savy and able to carefully construct reponses to customer service emails. You will ideally have experience within a call centre, high end retail or be a recent graduate and be able to commute under an hour to their office in Chelsea. What You'll Get In Return In return you will be offered a permanent salary with hybrid working - 3 days in the office and 2 days at home. The office is open 7 days a week so there will be occasional weekends (time off during the week so no more than 5 days during the week). Working hours are over two shifts from 9-5.30 or 9.30-6pm. What You Need To Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Mar 23, 2024
Full time
Customer Care Advisor Job - Hybrid - Chelsea - High end Ecommerce - £24,000 our New Company An amazing opportunity is available working for a fantastic online retail business specialising in luxury furniture within the fashionable Chelsea area for a Customer Care Advisor to work on a permanent basis. This is a reputable brand, part of a wider group, who often promote internally from their customer service team. This role offers hybrid working and offers great training and support and is an office based customer service role (non-shop floor). Your new role Your new role will be to deal with customer queries over the phone and email, answering tickets in a polite and professional manner using two different systems Fods and Freshdesk. You will deal with queries and complaints, raising cases for lost and damaged orders and ensuring the brand is represented positively. You will liaise with the warehouse and suppliers as well as customers making this a varied and interesting customer service position. What You'll Need To Succeed To be successful you must have excellent written and verbal communication, be systems savy and able to carefully construct reponses to customer service emails. You will ideally have experience within a call centre, high end retail or be a recent graduate and be able to commute under an hour to their office in Chelsea. What You'll Get In Return In return you will be offered a permanent salary with hybrid working - 3 days in the office and 2 days at home. The office is open 7 days a week so there will be occasional weekends (time off during the week so no more than 5 days during the week). Working hours are over two shifts from 9-5.30 or 9.30-6pm. What You Need To Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that for an unprecedented thirteenth year, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Reporting to the Contracts Manager you will be responsible for managing the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customers care, and cost. Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme, and to proactively schedule in trades to ensure optimum delivery Manage material levels on site to ensure the minimum amount of stock but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. What you'll need? To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities. Proven ability to consistently deliver weekly targets through good organisation of the labour force, and promoting a team working ethic. Excellent communicator, with an emphasis on explaining detail and gaining full compliance. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks to meet changing business needs, demonstrating a strong problem-solving ability. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations . A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. Our Company and Benefits We've been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Developments PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Insurance - Single Cover Annual Medical Health Assessment 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days)
Mar 23, 2024
Full time
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that for an unprecedented thirteenth year, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Reporting to the Contracts Manager you will be responsible for managing the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customers care, and cost. Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme, and to proactively schedule in trades to ensure optimum delivery Manage material levels on site to ensure the minimum amount of stock but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. What you'll need? To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities. Proven ability to consistently deliver weekly targets through good organisation of the labour force, and promoting a team working ethic. Excellent communicator, with an emphasis on explaining detail and gaining full compliance. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks to meet changing business needs, demonstrating a strong problem-solving ability. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations . A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. Our Company and Benefits We've been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Developments PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Insurance - Single Cover Annual Medical Health Assessment 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days)
Salary of 23,000 per annum Hybrid working pattern Full-time We are looking for Customer Service Advisors to join a well-known financial services company based in Bristol. You will join the Mortgage Team where you will provide exceptional customer service to clients and brokers. This is an fantastic opportunity for graduates with some customer service experience to kick start their careers with incredible training and progression opportunities. Alternatively, if you have less than 1 years experience in a contact centre and are looking for your next role to progress your career, this would be a great move for you! What you'll be doing Staying up-to-date with bank mortgage policies Provide exceptional customer service to both clients and brokers Responding to both telephone calls and web chats in a timely manner Support customers through their whole mortgage journey Provide continued up-to-date support via phone and email What you'll need to apply The ability and confidence to work in a customer service environment Previous office-based Customer Service experienced is beneficial What you'll get in return for your talents Salary of 23,000 No prior experience needed Amazing progression routes Hybrid working model 24 days holiday plus bank holidays Very good pension contributions What next Hit apply or contact Jess directly!
Mar 22, 2024
Full time
Salary of 23,000 per annum Hybrid working pattern Full-time We are looking for Customer Service Advisors to join a well-known financial services company based in Bristol. You will join the Mortgage Team where you will provide exceptional customer service to clients and brokers. This is an fantastic opportunity for graduates with some customer service experience to kick start their careers with incredible training and progression opportunities. Alternatively, if you have less than 1 years experience in a contact centre and are looking for your next role to progress your career, this would be a great move for you! What you'll be doing Staying up-to-date with bank mortgage policies Provide exceptional customer service to both clients and brokers Responding to both telephone calls and web chats in a timely manner Support customers through their whole mortgage journey Provide continued up-to-date support via phone and email What you'll need to apply The ability and confidence to work in a customer service environment Previous office-based Customer Service experienced is beneficial What you'll get in return for your talents Salary of 23,000 No prior experience needed Amazing progression routes Hybrid working model 24 days holiday plus bank holidays Very good pension contributions What next Hit apply or contact Jess directly!
Graduate Sales Executive - Manchester, M1 - 30,000 basic plus OTE 45,000 - Monday - Friday hours - Driving license required! Do you want a career in Graduate Sales that will allow you to earn in excess 100k after 4 years in the business? BRILLIANT CAREER OPPORTUNITIES! AMAZING NEW OFFICES IN MANCHESTER M1! Based in Manchester, our market-leading international business based within the Advertising industry are searching for a Graduate Sales Advisor to join our growing team! This is an amazing opportunity to grow a career in an exciting fast paced and varied environment! The package & benefits for Graduate Sales Advisor: A starting basic salary 30,000 An uncapped commission structure with realistic OTE of 45,000 Long term career progression which will enable you to earn in excess of 100k after 4 years in the business Fantastic training and career development Amazing brand new offices in Manchester and opportunity to travel the UK when needed! 20 days per year holiday plus bank holidays Regular staff socials including days out to races and EPIC Xmas parties all expenses paid (we've been known to go abroad!) No weekend work! A fun vibrant working environment, with a family feel and relaxed dress code (jeans and trainers allowed!) The role of Graduate Sales Advisor: Our Graduate Sales Executive position is a 360 sales role within the Advertising and Publications industry. Once you acquire new business you will account manage your clients on an ongoing basis. Working towards targets, helping to acquire new partners and welcome them into our community whilst helping existing partners achieve success Experience wise, we need: A money motivated self starter who wants to build a career in sales Someone with enthusiasm who has the desire to learn Degree level of education or A-level educated with at least 1 years professional work experience Sound like your ideal job? Don't hesitate; apply with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Mar 22, 2024
Full time
Graduate Sales Executive - Manchester, M1 - 30,000 basic plus OTE 45,000 - Monday - Friday hours - Driving license required! Do you want a career in Graduate Sales that will allow you to earn in excess 100k after 4 years in the business? BRILLIANT CAREER OPPORTUNITIES! AMAZING NEW OFFICES IN MANCHESTER M1! Based in Manchester, our market-leading international business based within the Advertising industry are searching for a Graduate Sales Advisor to join our growing team! This is an amazing opportunity to grow a career in an exciting fast paced and varied environment! The package & benefits for Graduate Sales Advisor: A starting basic salary 30,000 An uncapped commission structure with realistic OTE of 45,000 Long term career progression which will enable you to earn in excess of 100k after 4 years in the business Fantastic training and career development Amazing brand new offices in Manchester and opportunity to travel the UK when needed! 20 days per year holiday plus bank holidays Regular staff socials including days out to races and EPIC Xmas parties all expenses paid (we've been known to go abroad!) No weekend work! A fun vibrant working environment, with a family feel and relaxed dress code (jeans and trainers allowed!) The role of Graduate Sales Advisor: Our Graduate Sales Executive position is a 360 sales role within the Advertising and Publications industry. Once you acquire new business you will account manage your clients on an ongoing basis. Working towards targets, helping to acquire new partners and welcome them into our community whilst helping existing partners achieve success Experience wise, we need: A money motivated self starter who wants to build a career in sales Someone with enthusiasm who has the desire to learn Degree level of education or A-level educated with at least 1 years professional work experience Sound like your ideal job? Don't hesitate; apply with your CV for immediate consideration! Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Based a short drive from Central Glastonbury, our client, with an excellent reputation, providing some of the best Customer Services in the UK. Our client is also Multi-Award-Winning'- 'Which Magazine Winners' - 2014 to 2021' are Defaqto5* rated for this service nationally, every year. The successful applicant will speak to the local community by offering all types of Financial Services including Home & Car Insurance Policies. (All with full training). FCA knowledge is preferable. This is a Customer Service (and some) Sales role, Cross-Selling and Up-Selling various products, (no cold calling) you also will have support from our clients' database, working within a team, concerning Renewals of Car Insurance & Home Insurance, Administration - Mid-Term Adjustments. Our client is established in the local area for many years. You will also be involved in day-to-day administrative duties & speak with Customers, to offer our client's wide range of Financial Products. This role may suit a new Graduate or someone who is seeking a new career within Insurance and Financial Service who have a clear career structure/path from the day to arrive! You will have a positive & friendly telephone manner in order to carry out any sales tasks and be very customer focused with an excellent telephone manner. This is a Monday-Friday position, hours 9-5 pm. (This is not a call centre environment). The successful applicant will be trained and fully supported from the first day you arrive! Make no mistake, this is a long-term career opportunity!
Feb 25, 2022
Full time
Based a short drive from Central Glastonbury, our client, with an excellent reputation, providing some of the best Customer Services in the UK. Our client is also Multi-Award-Winning'- 'Which Magazine Winners' - 2014 to 2021' are Defaqto5* rated for this service nationally, every year. The successful applicant will speak to the local community by offering all types of Financial Services including Home & Car Insurance Policies. (All with full training). FCA knowledge is preferable. This is a Customer Service (and some) Sales role, Cross-Selling and Up-Selling various products, (no cold calling) you also will have support from our clients' database, working within a team, concerning Renewals of Car Insurance & Home Insurance, Administration - Mid-Term Adjustments. Our client is established in the local area for many years. You will also be involved in day-to-day administrative duties & speak with Customers, to offer our client's wide range of Financial Products. This role may suit a new Graduate or someone who is seeking a new career within Insurance and Financial Service who have a clear career structure/path from the day to arrive! You will have a positive & friendly telephone manner in order to carry out any sales tasks and be very customer focused with an excellent telephone manner. This is a Monday-Friday position, hours 9-5 pm. (This is not a call centre environment). The successful applicant will be trained and fully supported from the first day you arrive! Make no mistake, this is a long-term career opportunity!