As an experienced Commercial Account Handler this is your opportunity to work for a growing business who delivers a first-class service and provides helpful Insurance products across the local region, to customers old and new. It is a business where honesty, integrity and trust are at the heart of their values and they focus on a personal approach to customer service click apply for full job details
Apr 25, 2024
Full time
As an experienced Commercial Account Handler this is your opportunity to work for a growing business who delivers a first-class service and provides helpful Insurance products across the local region, to customers old and new. It is a business where honesty, integrity and trust are at the heart of their values and they focus on a personal approach to customer service click apply for full job details
Our Client, a successful and well known Broker, is looking to recruit another Commercial Account Handler for their team. This is a strongly growing business with long term Client relationships. You will have an enthusiastic client focused approach and the ability to support colleagues within a close-knit team. Our Client offers an attractive benefits package and a proven interest in career developme click apply for full job details
Apr 25, 2024
Full time
Our Client, a successful and well known Broker, is looking to recruit another Commercial Account Handler for their team. This is a strongly growing business with long term Client relationships. You will have an enthusiastic client focused approach and the ability to support colleagues within a close-knit team. Our Client offers an attractive benefits package and a proven interest in career developme click apply for full job details
Commercial Account Handler Birmingham Up to £44,000 Plus Excellent Benefits A highly successful and well-regarded general insurance and financial services organisation has a requirement for a Commercial Account Handler to join their Mid Corporate team in Bristol. They seek a driven and motivated professional with previous Commercial insurance experience to support the needs of a diverse group of clie click apply for full job details
Apr 25, 2024
Full time
Commercial Account Handler Birmingham Up to £44,000 Plus Excellent Benefits A highly successful and well-regarded general insurance and financial services organisation has a requirement for a Commercial Account Handler to join their Mid Corporate team in Bristol. They seek a driven and motivated professional with previous Commercial insurance experience to support the needs of a diverse group of clie click apply for full job details
Desktop Commercial Property Adjuster required to complement an existing team, handling a portfolio of Commercial Material Damage and Business Interruption losses through to settlement. You will be responsible for all reports regarding each visit and full diary maintenance. Additionally, you will be required to manage a caseload effectively providing service delivery within clients SLAs and meeting challenging audit criteria, writing full and detailed reports for insurers, including recommendations for settlement, liaising with insurers, policyholders, contractors, and other parties with a proactive approach to settling claims. This is a hybrid role and candidates will be expected to work out of the clients offices (Leeds) 1 2 days per week.
Apr 25, 2024
Full time
Desktop Commercial Property Adjuster required to complement an existing team, handling a portfolio of Commercial Material Damage and Business Interruption losses through to settlement. You will be responsible for all reports regarding each visit and full diary maintenance. Additionally, you will be required to manage a caseload effectively providing service delivery within clients SLAs and meeting challenging audit criteria, writing full and detailed reports for insurers, including recommendations for settlement, liaising with insurers, policyholders, contractors, and other parties with a proactive approach to settling claims. This is a hybrid role and candidates will be expected to work out of the clients offices (Leeds) 1 2 days per week.
A rare and genuinely fantastic opportunity to turbocharge your career within adjusting. If you re a domestic adjuster or you re a claims handler with experience of handling domestic or commercial property claims and you want to move up the ladder, then this is going to be a job you want to apply for. Once trained up, you ll be confidently handling property claims up to £100k for a variety of major insurers. You ll attend site, check policy liability, assess the loss / damage, write full format ABI reports and negotiate settlement in line with policy terms. Support for CILA exams Training from some of the best adjusters in the business Strong package and benefits.
Apr 25, 2024
Full time
A rare and genuinely fantastic opportunity to turbocharge your career within adjusting. If you re a domestic adjuster or you re a claims handler with experience of handling domestic or commercial property claims and you want to move up the ladder, then this is going to be a job you want to apply for. Once trained up, you ll be confidently handling property claims up to £100k for a variety of major insurers. You ll attend site, check policy liability, assess the loss / damage, write full format ABI reports and negotiate settlement in line with policy terms. Support for CILA exams Training from some of the best adjusters in the business Strong package and benefits.
As Client Partnerships Director, we need you to take charge and help us grow our engagements with clients, through developing senior client relationships, providing leadership across your portfolio of client accounts and proactively uncovering growth opportunities. You will delight our clients with innovative and creative solutions that cover our three business areas: Media, Creative & Technology. With your help, we will grow the business and win new clients. We will win awards and challenge the industry to be better. On a daily basis, you'll be responsible for creating client growth strategies and overseeing the smooth running of client campaigns. You will have the autonomy to proactively build strong working relationships with internal and external contacts whilst ensuring high levels of effectiveness and quality is delivered across your accounts. Reporting to the Head of Client Partnerships, the Client Partnerships Director role sits within the Client Partnerships function of the client team (and alongside our Delivery and Planning functions). You will build, develop and nurture client relationships so our client's and our agency business can grow in tandem. You will embed, and lead a client-centric agency culture to create amazing client experiences, turning these into sustainable agency revenue. Role responsibilities This is an important role within the agency, working closely with senior client stakeholders, client planning and delivery functions and internal craft teams and leading and contributing to new business opportunities, as well as successfully onboarding new clients into the agency. You will cover an array of disciplines within the role including offline, digital, social, creative, content production, analytics and sponsorships. The role will include leading key agency accounts, as well as acting as a senior figure on others, supported by other account handlers. You will work hand in hand with planning and delivery leads across your portfolio to ensure we deliver award winning work, on-time and on-budget and to a high level of quality. Every day you will Demonstrate exceptional client leadership and collaboration skills to deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Demonstrate exceptional client and relationship development skills and the ability to plan, manage and deliver growth strategies across your portfolio Develop strategic solutions to solve client challenges, drawing on expertise across the agency's core pillars of media, creative and technology Prepare client documentation, such as Statement of Works (SOWs), quotations and contracts Ensure all work that goes out of the agency is to a high standard and exceeds client expectations Coach and develop the Client Partnerships Managers, working with them to identify, develop, nurture and close account growth opportunities that broaden and deepen our engagement with their clients Retain commercial oversight on client engagements, maximising both quality and profit and managing agency risk Support the agency on leading inbound new business opportunities as required Collaborate with the planning leads to request, gather and interpret research, competitor analysis, campaign trends and metrics to support development of client opportunities Be a great communicator and listener, have excellent time-management skills and the ambition to take on more responsibilities Help grow our clients fees and scopes of engagement, working against individual client targets and the agency's financial targets Support the team in delivering against non-financial Objectives and Key Results (OKRs) linked to client experience, effectiveness and operations. Behaviours that drive success Everyone in the agency shares our Possiblist behaviours. Working within the wider team there are some core behaviours that will help you succeed within the role: You should be inquisitive and have the confidence/fearlessness to question the status quo Solve problems and grab opportunities A demonstrable interest in data and analysis Ability to distil information and pull out key insight Ability to solve problems in a logical, analytical and creative way A passion for building brands and behaviours. Your Skills, Strengths & Qualifications We are looking for you to come in and help our business grow. We want to draw on a wide range of your experience including: Five years+ account handling and client growth experience in an agency environment First class verbal and written English is essential Demonstrate market leading client management skills and the ability to plan, manage and deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Partner closely with Media and Creative leads to ensure our campaign ideas make most effective use of an integrated mix of owned, earned and paid channels, and are deployed via innovative, targeted media and technology Lead on the creation of measurable campaign KPI's, helping to enhance creative effectiveness and improve sell rate of innovative ideas Ensure that client expectations are met or exceeded and those client relationships are well managed Demonstrating an understanding of consumer behaviours within media, and a working knowledge of media relevant to the client's business including TV, digital, social, experiential, print, OOH, and search Excellent problem-solving skills, with the ability to identify and execute effective solutions Proactive attitude to try and improve the creative work and/or the delivery of campaigns Ability to develop a deep understanding of clients' businesses, objectives and challenges Ability to articulate client benefits derived from technical products and solutions in a clear and concise way A great listener, with the ability to ask the right questions to uncover valuable opportunities, insights and challenges Works well under pressure and thrives in a busy agency environment Creates strong and effective internal and external partnerships and collaborates across the business. Listens and values the opinions of others Focuses on the efficient, accurate and timely delivery of client projects Takes ownership of personal actions and outcomes Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change Proactively seeks opportunities to increase knowledge, skills and abilities Monitors and pursues growth opportunities to enhance expertise and drive career development Demonstrable interest and passion for all things media and marketing-related Great interpersonal skills for the purposes of: Working as part of a team Stakeholder management and client relationship development Presentations and proposals Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal and external teams (marketing, other capabilities, outside suppliers & partners). Our Culture - aiPeople: Our shared values are what makes our business. We're brave - We embrace uncertainty. We test, learn, improve and go again. We're diverse and united. We love meeting new people, embracing new ideas and exploring the possibilities. We come from all walks of life. When we work with great people, anything is possible. We're grown up. We show maturity in our outlook and attitude. We are fair and positive, but aren't afraid to say it how it is and constructively challenge. We want to change things. We want to make a difference to our clients and our people, every day. We work happily. We come in, do the business and have fun. We have high expectations of you You must challenge the status quo and see no boundaries to what we can achieve. Be ambitious, be adaptable and be an expert in your field. Help us be better and don't settle for average. You will be an inspiration to the rest of the agency, to our clients and a leader within your area of expertise. We want to take you out of your comfort zone, to stretch and to learn. You must believe that anything is possible. In short, we want you to be the best person you can be. We are a young business and this is an exciting time. You are joining the business in its infancy and have the opportunity to shape what we are. But that doesn't mean we skimp on benefits. Fantastic holiday, flexible working and a self-improvement budget for life are just a few of the things we offer. This is on top of a competitive salary (DOE) and a flexible, supportive working environment. We're asking a lot. But we'll give a lot back. Full IPA & BIMA Membership Ongoing dedicated training budget Regular agency socials (non-compulsory!) and all the perks of agency life Self-development funding for life, not just as an aip employee Access to hospitality at a Premier League football stadium Headspace subscription and further wellbeing initiatives London and Brighton offices Access to a world-class research suite including Nielsen, Similarweb, WARC, IPA, BARB, SEMrush, aipAware, YouGov Access to aip's business library - if we don't have the book you want to read (unlikely!), we add it to the bookshelf. How to apply If this role sounds like a bit of you, send your CV and a covering letter to - and let's get going. . click apply for full job details
Apr 25, 2024
Full time
As Client Partnerships Director, we need you to take charge and help us grow our engagements with clients, through developing senior client relationships, providing leadership across your portfolio of client accounts and proactively uncovering growth opportunities. You will delight our clients with innovative and creative solutions that cover our three business areas: Media, Creative & Technology. With your help, we will grow the business and win new clients. We will win awards and challenge the industry to be better. On a daily basis, you'll be responsible for creating client growth strategies and overseeing the smooth running of client campaigns. You will have the autonomy to proactively build strong working relationships with internal and external contacts whilst ensuring high levels of effectiveness and quality is delivered across your accounts. Reporting to the Head of Client Partnerships, the Client Partnerships Director role sits within the Client Partnerships function of the client team (and alongside our Delivery and Planning functions). You will build, develop and nurture client relationships so our client's and our agency business can grow in tandem. You will embed, and lead a client-centric agency culture to create amazing client experiences, turning these into sustainable agency revenue. Role responsibilities This is an important role within the agency, working closely with senior client stakeholders, client planning and delivery functions and internal craft teams and leading and contributing to new business opportunities, as well as successfully onboarding new clients into the agency. You will cover an array of disciplines within the role including offline, digital, social, creative, content production, analytics and sponsorships. The role will include leading key agency accounts, as well as acting as a senior figure on others, supported by other account handlers. You will work hand in hand with planning and delivery leads across your portfolio to ensure we deliver award winning work, on-time and on-budget and to a high level of quality. Every day you will Demonstrate exceptional client leadership and collaboration skills to deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Demonstrate exceptional client and relationship development skills and the ability to plan, manage and deliver growth strategies across your portfolio Develop strategic solutions to solve client challenges, drawing on expertise across the agency's core pillars of media, creative and technology Prepare client documentation, such as Statement of Works (SOWs), quotations and contracts Ensure all work that goes out of the agency is to a high standard and exceeds client expectations Coach and develop the Client Partnerships Managers, working with them to identify, develop, nurture and close account growth opportunities that broaden and deepen our engagement with their clients Retain commercial oversight on client engagements, maximising both quality and profit and managing agency risk Support the agency on leading inbound new business opportunities as required Collaborate with the planning leads to request, gather and interpret research, competitor analysis, campaign trends and metrics to support development of client opportunities Be a great communicator and listener, have excellent time-management skills and the ambition to take on more responsibilities Help grow our clients fees and scopes of engagement, working against individual client targets and the agency's financial targets Support the team in delivering against non-financial Objectives and Key Results (OKRs) linked to client experience, effectiveness and operations. Behaviours that drive success Everyone in the agency shares our Possiblist behaviours. Working within the wider team there are some core behaviours that will help you succeed within the role: You should be inquisitive and have the confidence/fearlessness to question the status quo Solve problems and grab opportunities A demonstrable interest in data and analysis Ability to distil information and pull out key insight Ability to solve problems in a logical, analytical and creative way A passion for building brands and behaviours. Your Skills, Strengths & Qualifications We are looking for you to come in and help our business grow. We want to draw on a wide range of your experience including: Five years+ account handling and client growth experience in an agency environment First class verbal and written English is essential Demonstrate market leading client management skills and the ability to plan, manage and deliver creative media campaigns to extremely high standards of quality and in a commercially focused way Partner closely with Media and Creative leads to ensure our campaign ideas make most effective use of an integrated mix of owned, earned and paid channels, and are deployed via innovative, targeted media and technology Lead on the creation of measurable campaign KPI's, helping to enhance creative effectiveness and improve sell rate of innovative ideas Ensure that client expectations are met or exceeded and those client relationships are well managed Demonstrating an understanding of consumer behaviours within media, and a working knowledge of media relevant to the client's business including TV, digital, social, experiential, print, OOH, and search Excellent problem-solving skills, with the ability to identify and execute effective solutions Proactive attitude to try and improve the creative work and/or the delivery of campaigns Ability to develop a deep understanding of clients' businesses, objectives and challenges Ability to articulate client benefits derived from technical products and solutions in a clear and concise way A great listener, with the ability to ask the right questions to uncover valuable opportunities, insights and challenges Works well under pressure and thrives in a busy agency environment Creates strong and effective internal and external partnerships and collaborates across the business. Listens and values the opinions of others Focuses on the efficient, accurate and timely delivery of client projects Takes ownership of personal actions and outcomes Embraces change; maintains an open mind and is flexible and adaptable in the face of ambiguity and change Proactively seeks opportunities to increase knowledge, skills and abilities Monitors and pursues growth opportunities to enhance expertise and drive career development Demonstrable interest and passion for all things media and marketing-related Great interpersonal skills for the purposes of: Working as part of a team Stakeholder management and client relationship development Presentations and proposals Write clear, cohesive, client-ready documents. You have strong written and verbal interactions with internal and external teams (marketing, other capabilities, outside suppliers & partners). Our Culture - aiPeople: Our shared values are what makes our business. We're brave - We embrace uncertainty. We test, learn, improve and go again. We're diverse and united. We love meeting new people, embracing new ideas and exploring the possibilities. We come from all walks of life. When we work with great people, anything is possible. We're grown up. We show maturity in our outlook and attitude. We are fair and positive, but aren't afraid to say it how it is and constructively challenge. We want to change things. We want to make a difference to our clients and our people, every day. We work happily. We come in, do the business and have fun. We have high expectations of you You must challenge the status quo and see no boundaries to what we can achieve. Be ambitious, be adaptable and be an expert in your field. Help us be better and don't settle for average. You will be an inspiration to the rest of the agency, to our clients and a leader within your area of expertise. We want to take you out of your comfort zone, to stretch and to learn. You must believe that anything is possible. In short, we want you to be the best person you can be. We are a young business and this is an exciting time. You are joining the business in its infancy and have the opportunity to shape what we are. But that doesn't mean we skimp on benefits. Fantastic holiday, flexible working and a self-improvement budget for life are just a few of the things we offer. This is on top of a competitive salary (DOE) and a flexible, supportive working environment. We're asking a lot. But we'll give a lot back. Full IPA & BIMA Membership Ongoing dedicated training budget Regular agency socials (non-compulsory!) and all the perks of agency life Self-development funding for life, not just as an aip employee Access to hospitality at a Premier League football stadium Headspace subscription and further wellbeing initiatives London and Brighton offices Access to a world-class research suite including Nielsen, Similarweb, WARC, IPA, BARB, SEMrush, aipAware, YouGov Access to aip's business library - if we don't have the book you want to read (unlikely!), we add it to the bookshelf. How to apply If this role sounds like a bit of you, send your CV and a covering letter to - and let's get going. . click apply for full job details
We are seeking a part-time Legal Secretary to join our 'Business and Organisations' team - supporting our lawyers across the division in areas that include Employment, Company and Commercial. The role is based from our modern offices in Chandlers Ford (near Southampton), which offers great open plan working and an on-site staff restaurant/coffee shop. The role is offered on a 21 hour per week basis (reference to a 35 hour per week full-time equivalent). We are ideally seeking an individual 5 days per week, and consequently the role might suit an individual seeking shorter working days or 'school hours' to fit around other commitments. We are flexible regarding the exact working pattern, so an earlier start or a later finish or 'school hours' can be considered. This is an opportunity working as part of a small team comprised of several administrative assistants, and a small number of legal secretaries. This team provides comprehensive support to our solicitors, partners and Clients. The team structure allows people to build long-lasting and strong working relationships with their colleagues, and enables good support for each of the team to ensure an even distribution of workload. This is a varied role and as such, you'll be involved in helping the team achieve excellent outcomes for our Clients through: File management - assisting the administrators in the proper opening and closing Client accounts and assisting with the necessary legal checks including AML (anti-money laundering). Collating and retaining accurate records and logs of Client information. Document drafting - creation of letters from written or audio notes/dictation, ensuring accurately typed and formatted to a high standard Client communication - assisting Clients directly by phone, in writing by post and email Diary management - supporting ensuring that client and internal team members diaries are organized and up to date Accounts - assisting with the timely billing of clients, in conjunction with our finance team Marketing - being directly involved in the set up of marketing campaigns in conjunction with the marketing team, including events and other marketing related activities General administration - helping with general administration and assisting our teams deliver outstanding client service Why join us? We are trying to create the best regional law firm to work for. We are a career firm, and care as much about your career as you do. We offer excellent opportunities for personal development and this role offers the breadth of activity to really help individuals to learn new skills. What we Look For We are seeking an individual with previous secretarial experience gained in a law firm. You'll have great communication skills, strong attention to detail and an eagerness to help others. You'll have experience of working with dictation tools, case management software and be familiar with legal working practices. We are a friendly team, and look for people who enjoy working with others. You'll have great attention to detail, good Microsoft Outlook and Word skills, and enjoy client communication (by both phone and email). If you have this experience and are seeking to join a growing, fun and professional law firm - we'd strongly encourage you to apply.
Apr 24, 2024
Full time
We are seeking a part-time Legal Secretary to join our 'Business and Organisations' team - supporting our lawyers across the division in areas that include Employment, Company and Commercial. The role is based from our modern offices in Chandlers Ford (near Southampton), which offers great open plan working and an on-site staff restaurant/coffee shop. The role is offered on a 21 hour per week basis (reference to a 35 hour per week full-time equivalent). We are ideally seeking an individual 5 days per week, and consequently the role might suit an individual seeking shorter working days or 'school hours' to fit around other commitments. We are flexible regarding the exact working pattern, so an earlier start or a later finish or 'school hours' can be considered. This is an opportunity working as part of a small team comprised of several administrative assistants, and a small number of legal secretaries. This team provides comprehensive support to our solicitors, partners and Clients. The team structure allows people to build long-lasting and strong working relationships with their colleagues, and enables good support for each of the team to ensure an even distribution of workload. This is a varied role and as such, you'll be involved in helping the team achieve excellent outcomes for our Clients through: File management - assisting the administrators in the proper opening and closing Client accounts and assisting with the necessary legal checks including AML (anti-money laundering). Collating and retaining accurate records and logs of Client information. Document drafting - creation of letters from written or audio notes/dictation, ensuring accurately typed and formatted to a high standard Client communication - assisting Clients directly by phone, in writing by post and email Diary management - supporting ensuring that client and internal team members diaries are organized and up to date Accounts - assisting with the timely billing of clients, in conjunction with our finance team Marketing - being directly involved in the set up of marketing campaigns in conjunction with the marketing team, including events and other marketing related activities General administration - helping with general administration and assisting our teams deliver outstanding client service Why join us? We are trying to create the best regional law firm to work for. We are a career firm, and care as much about your career as you do. We offer excellent opportunities for personal development and this role offers the breadth of activity to really help individuals to learn new skills. What we Look For We are seeking an individual with previous secretarial experience gained in a law firm. You'll have great communication skills, strong attention to detail and an eagerness to help others. You'll have experience of working with dictation tools, case management software and be familiar with legal working practices. We are a friendly team, and look for people who enjoy working with others. You'll have great attention to detail, good Microsoft Outlook and Word skills, and enjoy client communication (by both phone and email). If you have this experience and are seeking to join a growing, fun and professional law firm - we'd strongly encourage you to apply.
Looking for a dynamic and ambitious Insurance Professional with a passion for not only treating their clients with the highest integrity, but also their team. Going through a period of development and we are seeking an experienced Commercial Account Handler to join the team based in the Central Cheshire area. This is a full time, permanent post with a competitive salary, dependent on experience, p click apply for full job details
Apr 24, 2024
Full time
Looking for a dynamic and ambitious Insurance Professional with a passion for not only treating their clients with the highest integrity, but also their team. Going through a period of development and we are seeking an experienced Commercial Account Handler to join the team based in the Central Cheshire area. This is a full time, permanent post with a competitive salary, dependent on experience, p click apply for full job details
Brook Street Recruitment is working with our insurance client in Belfast to recruit a new full time and permanent Commercial Insurance Account Handler Our Insurance Client draws on decades of insurance services experience. They combine their expertise with innovative tailor-made solutions and place complex programmes for companies, large and small click apply for full job details
Apr 24, 2024
Full time
Brook Street Recruitment is working with our insurance client in Belfast to recruit a new full time and permanent Commercial Insurance Account Handler Our Insurance Client draws on decades of insurance services experience. They combine their expertise with innovative tailor-made solutions and place complex programmes for companies, large and small click apply for full job details
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 24, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 24, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 24, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 24, 2024
Full time
Commercial Direct - Property Claims Handler (Full Time, Permanent Position) Manchester - (Hybrid) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing Reporting directly to a Commercial Direct Claims Team Leader, you'll be integral in guaranteeing that our Direct Line for Business and Churchill for Business customers receive a fair and efficient claims handling service. Your duties will encompass validating, investigating, negotiating, and fulfilling Commercial Property Claims within a specified handling authority limit. With complete ownership and accountability for each claim, you'll manage the entire claims process, including investigating, negotiating indemnity and liability, and identifying recovery opportunities. You'll also oversee indemnity spend and reserving, manage customer and third-party expectations, maximise revenue generation and recovery opportunities, and adhere to regulatory guidelines. Additionally, you'll serve as a technical mentor, ensure adherence to customer fairness principles, and strive to achieve all business targets outlined within departmental measures. What we're looking for A passion for delivering excellent customer experiences Excellent communication skills, both verbal and written Ability to work in a fast-paced environment, whilst maintaining high attention to detail Good IT skills and the willingness to learn Insurance Claims experience is preferable There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 22 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Claims Handler Location: Llandudno (On-site) Package: £Negotiable + Benefits We're strengthening our Claims function within BIS to ensure we continue to provide outstanding service to our clients and colleagues. You'll be Responsible for the delivery of claims services, taking overall responsibility for the smooth running of client accounts by providing or introducing technical advice and service support on all claims related matters. The day to day: Main Point of contact for all general/strategic claims issues. To manage a Delegated Authority claims management system in relation to Professional Indemnity Insurance scheme. Generate additional revenue through claims value added service. Understand the clients' business and their claims management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service. To understand the client's business and associated insurance risks and exposures. To carry out analysis and report on claims experience including executive summaries, 'what if' analysis and triangulation etc - leading presentations and delivery to clients. Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards. The Benefits: A Negotiable basic salary coupled with all the standard benefits (Pension, DIS, 25 days holiday + Bank Holidays) A culture based around ongoing staff development including funded qualifications The ability to be a core part of our Claims proposition and assist in the development of it further About you: You'll have a good understanding of the claims market with a wide range of Commercial Insurance Knowledge, including Liability, Motor, Property and Ideally Professions risks. Able to communicate and influence effectively at all levels up to and including director level. A skill set that includes high level Analytical, IT and Communication skills (Verbal, Written, Video) coupled with a client first mindset.
Apr 24, 2024
Full time
Claims Handler Location: Llandudno (On-site) Package: £Negotiable + Benefits We're strengthening our Claims function within BIS to ensure we continue to provide outstanding service to our clients and colleagues. You'll be Responsible for the delivery of claims services, taking overall responsibility for the smooth running of client accounts by providing or introducing technical advice and service support on all claims related matters. The day to day: Main Point of contact for all general/strategic claims issues. To manage a Delegated Authority claims management system in relation to Professional Indemnity Insurance scheme. Generate additional revenue through claims value added service. Understand the clients' business and their claims management needs and look for innovative solutions to deliver those needs through the provision of ongoing client service. To understand the client's business and associated insurance risks and exposures. To carry out analysis and report on claims experience including executive summaries, 'what if' analysis and triangulation etc - leading presentations and delivery to clients. Lead and deliver the end to end ongoing client service, adhering to standardised policies, procedures and service standards. The Benefits: A Negotiable basic salary coupled with all the standard benefits (Pension, DIS, 25 days holiday + Bank Holidays) A culture based around ongoing staff development including funded qualifications The ability to be a core part of our Claims proposition and assist in the development of it further About you: You'll have a good understanding of the claims market with a wide range of Commercial Insurance Knowledge, including Liability, Motor, Property and Ideally Professions risks. Able to communicate and influence effectively at all levels up to and including director level. A skill set that includes high level Analytical, IT and Communication skills (Verbal, Written, Video) coupled with a client first mindset.
We are seeking a part-time Legal Secretary to join our 'Business and Organisations' team - supporting our lawyers across the division in areas that include Employment, Company and Commercial. The role is based from our modern offices in Chandlers Ford (near Southampton), which offers great open plan working and an on-site staff restaurant/coffee shop. The role is offered on a21 hour per week basis(reference to a 35 hour per week full-time equivalent). We are ideally seeking an individual 5 days per week, and consequently the role might suit an individual seeking shorter working days or 'school hours' to fit around other commitments. We are flexible regarding the exact working pattern, so an earlier start or a later finish or 'school hours' can be considered. This is an opportunity working as part of a small team comprised of severaladministrative assistants, and a small number oflegalsecretaries. This team providescomprehensive support to our solicitors, partners and Clients. The team structureallows people to build long-lasting and strong working relationships with their colleagues, and enables good support for each of the team to ensure an even distribution of workload. This is a varied role and as such, you'll be involved in helping the team achieve excellent outcomes for our Clients through: File management - assisting the administrators in the proper opening and closing Client accounts and assisting with the necessary legal checks including AML (anti-money laundering). Collating and retaining accurate records and logs of Client information. Document drafting - creation of letters from written or audio notes/dictation, ensuring accurately typed and formatted to a high standard Client communication - assisting Clients directly by phone, in writing by post and email Diary management - supportingensuring that client and internal team members diaries are organized and up to date Accounts - assisting with the timely billing of clients, in conjunction with our finance team Marketing - being directly involved in the set up of marketing campaigns in conjunction with the marketing team, including events and other marketing related activities General administration - helping with general administration and assisting our teams deliver outstanding client service Why join us? We are trying to create the best regional law firm to work for. We are a career firm, and care as much about your career as you do.We offer excellent opportunities for personal development and this role offers the breadth of activity to really help individuals to learn new skills. What we Look For We are seeking an individual with previous secretarial experience gained in a law firm. You'll have great communication skills, strong attention to detail and an eagerness to help others. You'll have experience of working with dictation tools, case management software and be familiar with legal working practices. We are a friendly team, and look for people who enjoy working with others. You'll have great attention to detail, good Microsoft Outlook and Word skills, and enjoy client communication (by both phone and email). If you have this experience and are seeking to join a growing, fun and professional law firm - we'd strongly encourage you to apply. JBRP1_UKTJ
Apr 24, 2024
Full time
We are seeking a part-time Legal Secretary to join our 'Business and Organisations' team - supporting our lawyers across the division in areas that include Employment, Company and Commercial. The role is based from our modern offices in Chandlers Ford (near Southampton), which offers great open plan working and an on-site staff restaurant/coffee shop. The role is offered on a21 hour per week basis(reference to a 35 hour per week full-time equivalent). We are ideally seeking an individual 5 days per week, and consequently the role might suit an individual seeking shorter working days or 'school hours' to fit around other commitments. We are flexible regarding the exact working pattern, so an earlier start or a later finish or 'school hours' can be considered. This is an opportunity working as part of a small team comprised of severaladministrative assistants, and a small number oflegalsecretaries. This team providescomprehensive support to our solicitors, partners and Clients. The team structureallows people to build long-lasting and strong working relationships with their colleagues, and enables good support for each of the team to ensure an even distribution of workload. This is a varied role and as such, you'll be involved in helping the team achieve excellent outcomes for our Clients through: File management - assisting the administrators in the proper opening and closing Client accounts and assisting with the necessary legal checks including AML (anti-money laundering). Collating and retaining accurate records and logs of Client information. Document drafting - creation of letters from written or audio notes/dictation, ensuring accurately typed and formatted to a high standard Client communication - assisting Clients directly by phone, in writing by post and email Diary management - supportingensuring that client and internal team members diaries are organized and up to date Accounts - assisting with the timely billing of clients, in conjunction with our finance team Marketing - being directly involved in the set up of marketing campaigns in conjunction with the marketing team, including events and other marketing related activities General administration - helping with general administration and assisting our teams deliver outstanding client service Why join us? We are trying to create the best regional law firm to work for. We are a career firm, and care as much about your career as you do.We offer excellent opportunities for personal development and this role offers the breadth of activity to really help individuals to learn new skills. What we Look For We are seeking an individual with previous secretarial experience gained in a law firm. You'll have great communication skills, strong attention to detail and an eagerness to help others. You'll have experience of working with dictation tools, case management software and be familiar with legal working practices. We are a friendly team, and look for people who enjoy working with others. You'll have great attention to detail, good Microsoft Outlook and Word skills, and enjoy client communication (by both phone and email). If you have this experience and are seeking to join a growing, fun and professional law firm - we'd strongly encourage you to apply. JBRP1_UKTJ
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for an Account Executive to support their team to develop strong relationships with new and existing clients. Provision of a high level of professional advice to clients. Win new business, cross selling, and pick up referral opportunities. You'll become a trusted advisor, asking the right questions, and continuously learning while on the job and sharing your knowledge with other colleagues in the office. Please note this is a full-time, permanent opportunity. You will be based in our Kidderminster office and ideally be onsite for 3 days per week on average. Overview: To develop and maintain the relationship with existing clients and to target new clients from the marketplace by the effective marketing of current prospects. Establish and manage with each client a renewal strategy in accordance with the division's procedures/aims to maximise renewal success. Responsibility to ensure that clients are correctly and adequately insured for all of their insurance exposures and that correct advice is given. To liaise with Account and Claims Handlers to complete all supporting documentation to maintain and achieve client service standards. To support the Division in the achievement of sales targets. To actively cross-sell products from other Divisions To maintain professional competence by complying at all times with the Training and Competence procedures of the firm. To actively seek feedback from clients and respond to feedback received. Knowledge: Must have a minimum of 5 years' experience in providing specialist advice in the insurance market. Must be qualified to a minimum of Dip CII. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Excellent client service skills. Excellent negotiation and broking skills. Ability to persuade and influence others. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Good understanding of Corporate Governance, financial awareness and how a business works. Qualifications: GCSE Maths and English (or equivalent). A-levels (desirable). Must be qualified to a minimum of Dip CII. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
Apr 24, 2024
Full time
From day one, our mission has been to create an independent business with a unique culture - one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success. People come to Howden for lots of different reasons, but they stay for the same one: our culture. That's what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. At Howden, Corporate & Commercial, commercial insurance isn't just what we do - it's who we are. We support our clients through the complex landscape of commercial risk. We understand the diverse needs of businesses from large corporates to emerging ventures, meticulously crafting bespoke solutions to empower businesses to navigate uncertainty and achieve unwavering growth. Our depth of commercial insurance expertise allows us to protect client's assets and fuel their progress. When our clients prosper, we celebrate success with them; when challenges arise, we provide unwavering support. Howden, Corporate & Commercial are on the hunt for an Account Executive to support their team to develop strong relationships with new and existing clients. Provision of a high level of professional advice to clients. Win new business, cross selling, and pick up referral opportunities. You'll become a trusted advisor, asking the right questions, and continuously learning while on the job and sharing your knowledge with other colleagues in the office. Please note this is a full-time, permanent opportunity. You will be based in our Kidderminster office and ideally be onsite for 3 days per week on average. Overview: To develop and maintain the relationship with existing clients and to target new clients from the marketplace by the effective marketing of current prospects. Establish and manage with each client a renewal strategy in accordance with the division's procedures/aims to maximise renewal success. Responsibility to ensure that clients are correctly and adequately insured for all of their insurance exposures and that correct advice is given. To liaise with Account and Claims Handlers to complete all supporting documentation to maintain and achieve client service standards. To support the Division in the achievement of sales targets. To actively cross-sell products from other Divisions To maintain professional competence by complying at all times with the Training and Competence procedures of the firm. To actively seek feedback from clients and respond to feedback received. Knowledge: Must have a minimum of 5 years' experience in providing specialist advice in the insurance market. Must be qualified to a minimum of Dip CII. Skills: Excellent level of technical insurance skills, to be assessed by regular in-house testing. Excellent client service skills. Excellent negotiation and broking skills. Ability to persuade and influence others. Excellent oral and written communication skills. Ability to gather and analyse information from the client. Good understanding of Corporate Governance, financial awareness and how a business works. Qualifications: GCSE Maths and English (or equivalent). A-levels (desirable). Must be qualified to a minimum of Dip CII. Our Culture: People First We've travelled far since opening our first office in 1994. Back then we were local experts - based in London, with direct access to the world's biggest insurance market. We're still locals, and we still deliver the right advice and the right insurance to our clients. But now, we're local all over the world. With 15,000 global colleagues and a partner network spanning more than 100 territories, we are the largest independent insurance broker in the world. But our values haven't changed since day one, when we set out to create a company grounded in: An employee-ownership model Aligned external investors The trust and integrity born of friendship Expertise Independence Our focus on being a people-first business has always been at the very heart of Howden. Our vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Our employee ownership model sets us apart in the market. It's created a culture of collaboration and innovation, where we're driven to think bigger and empowered to challenge convention. Our flat structure and entrepreneurial spirit help us attract the best people and empower them to be the best version of themselves. And when we bring in and nurture great talent, more follows. That makes us better - and that's better for everyone. Diversity & Inclusion At Howden we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A well respected and growing Insurance Broker is looking for another Account Handler to join its busy Healthcare & Protection team. This is a role that can be performed working from home on a hybrid basis including working from their office. Working closely with the Director you will provide support to assist their Commercial and Corporate Clients with their Healthcare and Protection Insurance needs click apply for full job details
Apr 24, 2024
Full time
A well respected and growing Insurance Broker is looking for another Account Handler to join its busy Healthcare & Protection team. This is a role that can be performed working from home on a hybrid basis including working from their office. Working closely with the Director you will provide support to assist their Commercial and Corporate Clients with their Healthcare and Protection Insurance needs click apply for full job details
Commercial Account Handler Location: Glossop Package: £Negotiable + Benefits As a business, Ridge Insurance are growing exceptionally at the moment with a highly experienced management team that are focused on client outcomes and making sure their team are looked after. This role is designed to assist client with day to day requirements (MTA's, document queries, renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Proactively develop a pipeline of referrals from existing clients to obtain new business Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues The rewards: A negotiable basic salary + all the normal benefits (Pension, Death in Service etc.) We'll also fully support your professional development (including fully funded qualifications) About you: Ideally you'll have a solid grounding across the range of Commercial Insurance market and be looking to take the next step in your career. You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills.
Apr 24, 2024
Full time
Commercial Account Handler Location: Glossop Package: £Negotiable + Benefits As a business, Ridge Insurance are growing exceptionally at the moment with a highly experienced management team that are focused on client outcomes and making sure their team are looked after. This role is designed to assist client with day to day requirements (MTA's, document queries, renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Proactively develop a pipeline of referrals from existing clients to obtain new business Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues The rewards: A negotiable basic salary + all the normal benefits (Pension, Death in Service etc.) We'll also fully support your professional development (including fully funded qualifications) About you: Ideally you'll have a solid grounding across the range of Commercial Insurance market and be looking to take the next step in your career. You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills.
Commercial Account Handler Location: Stockport Package: £Negotiable + Benefits As a business, Thompson Brothers are growing exceptionally at the moment with a highly experienced management team that are focused on client outcomes and making sure their team are looked after. This role is designed to assist client with day to day requirements (MTA's, document queries, renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Proactively develop a pipeline of referrals from existing clients to obtain new business Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues The rewards: A negotiable basic salary + all the normal benefits (Pension, Death in Service etc.) We'll also fully support your professional development (including fully funded qualifications) About you: Ideally you'll have a solid grounding across the range of Commercial Insurance market and be looking to take the next step in your career. You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills.
Apr 24, 2024
Full time
Commercial Account Handler Location: Stockport Package: £Negotiable + Benefits As a business, Thompson Brothers are growing exceptionally at the moment with a highly experienced management team that are focused on client outcomes and making sure their team are looked after. This role is designed to assist client with day to day requirements (MTA's, document queries, renewal reviews) whilst supporting the Account Executives with renewal preparation and new business quotations. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Proactively develop a pipeline of referrals from existing clients to obtain new business Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention levels and income targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues The rewards: A negotiable basic salary + all the normal benefits (Pension, Death in Service etc.) We'll also fully support your professional development (including fully funded qualifications) About you: Ideally you'll have a solid grounding across the range of Commercial Insurance market and be looking to take the next step in your career. You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) You should also be confident in dealing with stakeholders at all levels and have a wider skill set that includes strong communication (both written and verbal), negotiation, sales and IT Skills.
Commercial Account Executive Location: Bakewell Package: Negotiable + Benefits + Bonus + Car Allowance We're expanding our team at Wye Insurance to ensure we continue providing an outstanding service to our clients. The team in Bakewell have been recording some excellent growth over the last few years and we need to make sure they are fully supported as we continue to grow. Our growth is fuelled by our people, so we want to look after them and make sure they can do what they do best - look after clients, this role is key to ensuring the team can carry on pushing forwards to win and retain more clients in the region. Accordingly we'd be interested in talking to Account Handlers/execs who are comfortable in dealing with a broad range of small and medium sized clients with exposure to larger risks being beneficial but not essential On a day to day basis you'll be: Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products Working closely with the account executives on larger cases Building strong relationships with clients and insurers to maximise retention levels Working in a compliant and timely manner on all cases. Liaising with both internal and external stakeholders What's on offer: A fantastic team environment within a business that are growing at over 20% year on year and some excellent career prospects A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff Full support for professional qualifications Your experience: You'll have a solid grounding in commercial and corporate insurance with exposure to the main commercial insurance products including Property, Liability, Fleet, PI, D & O, Cyber and packaged solutions You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) Comfortable in dealing with customer enquiries via phone, face to face and email
Apr 24, 2024
Full time
Commercial Account Executive Location: Bakewell Package: Negotiable + Benefits + Bonus + Car Allowance We're expanding our team at Wye Insurance to ensure we continue providing an outstanding service to our clients. The team in Bakewell have been recording some excellent growth over the last few years and we need to make sure they are fully supported as we continue to grow. Our growth is fuelled by our people, so we want to look after them and make sure they can do what they do best - look after clients, this role is key to ensuring the team can carry on pushing forwards to win and retain more clients in the region. Accordingly we'd be interested in talking to Account Handlers/execs who are comfortable in dealing with a broad range of small and medium sized clients with exposure to larger risks being beneficial but not essential On a day to day basis you'll be: Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products Working closely with the account executives on larger cases Building strong relationships with clients and insurers to maximise retention levels Working in a compliant and timely manner on all cases. Liaising with both internal and external stakeholders What's on offer: A fantastic team environment within a business that are growing at over 20% year on year and some excellent career prospects A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff Full support for professional qualifications Your experience: You'll have a solid grounding in commercial and corporate insurance with exposure to the main commercial insurance products including Property, Liability, Fleet, PI, D & O, Cyber and packaged solutions You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) Comfortable in dealing with customer enquiries via phone, face to face and email