Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Team Leadership Supporting the Resident Services Manager in the running of the Resident Services Team Assisting with training and development of RSAs on-site Assist with managing the shift patterns of the Resident Services Team Providing shift pattern cover with the team as and when required Confident user of our internal CRM systems, to then support the training of new team members Respond to out-of-hours emergencies as required Undertake other duties from time to time as required. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Mar 29, 2024
Full time
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Team Leadership Supporting the Resident Services Manager in the running of the Resident Services Team Assisting with training and development of RSAs on-site Assist with managing the shift patterns of the Resident Services Team Providing shift pattern cover with the team as and when required Confident user of our internal CRM systems, to then support the training of new team members Respond to out-of-hours emergencies as required Undertake other duties from time to time as required. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Emergency Call Handler - 28 hours per week We are looking for more heroes who make a difference to people's lives on a daily basis. Are you an Enthusiastic, Motivated, Caring and a flexible team-player who has what it takes to remain calm and customer- focused under pressure? We have an amazing opportunity for Emergency Call Handlers to work as part of our dedicated Resolution teamhandling alarm calls in a 24/7/365 alarm monitoring centre supporting a diverse and largely vulnerable customer base. Within this role you will play a critical role in our response to both emergency and non-emergency calls, providing an essential, life-saving service to our customers. We have a great culture and support and value our staff and customers. No two days are the same and we need someone who is flexible and can quickly adapt to changing situations with the ability to multi-task effectively, who is resilient and comfortable handling emotionally demanding calls to achieve positive outcomes for our customers. It's the responsibility of the Emergency Call Handlers to remain calm, whilst reassuring the customer and gaining all the vital information to manage the situation. You will need to be comfortable navigating systems and used to working to predefined processes. When you receive a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering reassurance to the caller, while assessing the support they need. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the customers we serve every day. In return, you will receive a salary (based on a 28hr week) of £19,350, which is inclusive of location allowance. In addition, generous allowances are payable for weekend and unsociable hours - you will be expected to work within a rota which includes these periods. You'll work a mixture of early and late shifts between the hours of 7am and 10pm. As part of AXA Health, Taking Care provides around the clock support to over 110,000 customers through our personal alarm service, we give our customers the confidence to live safely, well and remain in the home they love. Chichester Careline is part of Taking Care based in Florence Road, Chichester PO19 7QU and provides around the clock support to vulnerable clients. Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide. To view our Values and Vision, click here. Start Date - Monday 1st April 2024 You will need to commit to an initial 4 weeks' training period (5 full days a week). When you leave training, you will continue to work in a supported environment in our control centre for a further 2 weeks with your fellow trainees, with a mentor available to assist you if needed. Having an open, approachable environment in our offices is really important to us, so our team of managers and shift leaders will continue to be available for support and guidance once you are working independently. What does the day in the life of our Emergency Call Handlers look like? No day is the same and we need someone to join us who can be flexible and adapt to changing situations with the ability to multi-task effectively, This is a varied and busy role and therefore an excellent telephone manner, flexibility and resilience are essential qualities we look for. To give you an idea a typical day as an Emergency Call Handler will involve Evaluating inbound calls from our customer's alarm systems and managing an appropriate response in accordance with company procedures. Assessing, controlling and arranging a swift and appropriate response to emergency situations by calling the fire, police or ambulance service Accurately recording details of all calls received and made using CRM system and other databases Making quick judgement calls based on the information provided by customers in traumatic and life endangering situations Checking during each call that the customer record is complete, relevant and up to date Development and Training our people is really important to us, however we will need you to have the following skills and experience to be able to perform the role. Experience of handling problems and difficult situations calmly and effectively under pressure Confident, professional and caring with a patient manner on the telephone Experience of dealing with Customers Experience in using various systems to keep records updated and use of Microsoft Packages Flexible and adaptable to change The ability to multitask and follow procedures with an inquisitive nature Able to demonstrate a high level of attention to detail Demonstrate previous experience in a care, customer service or call centre environment Experience of supporting/advising these groups is desirable The role will be subject to a Enhanced DBS check and reference checks, which will need to be carried out before you can commence working, in line with our security policy. We offer fantastic benefits including: 34 days holiday which is inclusive of bank holidays and your birthday off! Opportunity to partake in Shareplan Life Insurance and Medical Insurance Lite Wellness Programmes Long Service Awards, Discount Scheme, On-site Parking and Casual dress Cycle to Work Scheme Learning and Development Opportunities Hybrid Working - There may be the opportunity to work from home on some shifts once you have passed the six months' probation satisfactorily. We are open to speaking to people from all industries, if you would like to work for a business that really makes a difference to peoples lives, then we'd love to hear from you. Please click 'apply' today to be considered as our Emergency Call Handler
Mar 29, 2024
Full time
Emergency Call Handler - 28 hours per week We are looking for more heroes who make a difference to people's lives on a daily basis. Are you an Enthusiastic, Motivated, Caring and a flexible team-player who has what it takes to remain calm and customer- focused under pressure? We have an amazing opportunity for Emergency Call Handlers to work as part of our dedicated Resolution teamhandling alarm calls in a 24/7/365 alarm monitoring centre supporting a diverse and largely vulnerable customer base. Within this role you will play a critical role in our response to both emergency and non-emergency calls, providing an essential, life-saving service to our customers. We have a great culture and support and value our staff and customers. No two days are the same and we need someone who is flexible and can quickly adapt to changing situations with the ability to multi-task effectively, who is resilient and comfortable handling emotionally demanding calls to achieve positive outcomes for our customers. It's the responsibility of the Emergency Call Handlers to remain calm, whilst reassuring the customer and gaining all the vital information to manage the situation. You will need to be comfortable navigating systems and used to working to predefined processes. When you receive a call, you are responsible for recording the right information, sometimes under difficult circumstances and offering reassurance to the caller, while assessing the support they need. Not every call you deal with will be a matter of life or death but the way you listen, interpret and deal with the calls will make a vital difference to the customers we serve every day. In return, you will receive a salary (based on a 28hr week) of £19,350, which is inclusive of location allowance. In addition, generous allowances are payable for weekend and unsociable hours - you will be expected to work within a rota which includes these periods. You'll work a mixture of early and late shifts between the hours of 7am and 10pm. As part of AXA Health, Taking Care provides around the clock support to over 110,000 customers through our personal alarm service, we give our customers the confidence to live safely, well and remain in the home they love. Chichester Careline is part of Taking Care based in Florence Road, Chichester PO19 7QU and provides around the clock support to vulnerable clients. Caring for our customers is at the heart of everything we do. We love what we do and are proud of the service we provide. To view our Values and Vision, click here. Start Date - Monday 1st April 2024 You will need to commit to an initial 4 weeks' training period (5 full days a week). When you leave training, you will continue to work in a supported environment in our control centre for a further 2 weeks with your fellow trainees, with a mentor available to assist you if needed. Having an open, approachable environment in our offices is really important to us, so our team of managers and shift leaders will continue to be available for support and guidance once you are working independently. What does the day in the life of our Emergency Call Handlers look like? No day is the same and we need someone to join us who can be flexible and adapt to changing situations with the ability to multi-task effectively, This is a varied and busy role and therefore an excellent telephone manner, flexibility and resilience are essential qualities we look for. To give you an idea a typical day as an Emergency Call Handler will involve Evaluating inbound calls from our customer's alarm systems and managing an appropriate response in accordance with company procedures. Assessing, controlling and arranging a swift and appropriate response to emergency situations by calling the fire, police or ambulance service Accurately recording details of all calls received and made using CRM system and other databases Making quick judgement calls based on the information provided by customers in traumatic and life endangering situations Checking during each call that the customer record is complete, relevant and up to date Development and Training our people is really important to us, however we will need you to have the following skills and experience to be able to perform the role. Experience of handling problems and difficult situations calmly and effectively under pressure Confident, professional and caring with a patient manner on the telephone Experience of dealing with Customers Experience in using various systems to keep records updated and use of Microsoft Packages Flexible and adaptable to change The ability to multitask and follow procedures with an inquisitive nature Able to demonstrate a high level of attention to detail Demonstrate previous experience in a care, customer service or call centre environment Experience of supporting/advising these groups is desirable The role will be subject to a Enhanced DBS check and reference checks, which will need to be carried out before you can commence working, in line with our security policy. We offer fantastic benefits including: 34 days holiday which is inclusive of bank holidays and your birthday off! Opportunity to partake in Shareplan Life Insurance and Medical Insurance Lite Wellness Programmes Long Service Awards, Discount Scheme, On-site Parking and Casual dress Cycle to Work Scheme Learning and Development Opportunities Hybrid Working - There may be the opportunity to work from home on some shifts once you have passed the six months' probation satisfactorily. We are open to speaking to people from all industries, if you would like to work for a business that really makes a difference to peoples lives, then we'd love to hear from you. Please click 'apply' today to be considered as our Emergency Call Handler
Role Summary Training and developing a team of consultants, you will be responsible for motivating your team to deliver exceptional customer service in order to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures. You will be passionate about finding every customer who walks through the door their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company's high standards are maintained. In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your clients and staff. Key Responsibilities Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau Supervising, coaching and developing branch staff Ensuring the health, safety and general welfare of branch staff is maintained Identifying and meeting customers' needs by providing exceptional customer service at all times Increasing the exposure of the branch and developing new business leads Using social media to promote offers, generating customer engagement and sales leads Leading by example by achieving set targets covering all aspects of the retail branch Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained Acting as a figurehead within the local community and attending all promotional activities and events Ensuring that excellent customer service is provided at all times Attending managers meetings, conferences and promotional events as required Effectively performing administrative duties Ensuring both branch and staff appearance conform to company standards Ensuring that all practices relating to health and safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely manner Assisting in the recruitment of staff who will report directly to you Actively recruit, train and develop and apprentice within your branch Competencies Required Good leadership skills and experience of working within a supervisory role Ability to coach, develop and motivate a team Ability to work towards individual and team sales targets Excellent communication and customer service experience Good accuracy and numerical skills with the ability to understand and interpret financial statistics Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business Ability to assist with the development of staff in order to maximise job satisfaction and performance Competent IT Skills Qualifications / Experience Required • Previous travel agency sales experience with a proven sales record • Previous managerial/supervisory experience whilst working within a retail travel branch • Excellent travel product knowledge with a good working knowledge of tour operator systems General To undertake any other duties that may fall into the job criteria To conform with all company policies and procedures including health and safety To treat all employees, customers and suppliers with dignity and respect This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved Values Our SMILE values are embedded in to our company. You will ensure that the Hays Travel values are demonstrated at all times and that others follow this standardYou will show your ability to demonstrate, understand and apply our values in the workplace. • Supportive • Motivational • Innovative • Loyal • Excellence
Mar 29, 2024
Full time
Role Summary Training and developing a team of consultants, you will be responsible for motivating your team to deliver exceptional customer service in order to maximise sales and overall profitability, whilst ensuring the branch runs efficiently and effectively in line with company procedures. You will be passionate about finding every customer who walks through the door their ideal holiday in order to achieve both individual and team sales targets. You will lead by example and direct the coaching and development of staff to ensure the company's high standards are maintained. In addition you will be involved in more complex situations that may arise in order to retain the loyalty and trust of your clients and staff. Key Responsibilities Ensuring overall profitability of the branch is achieved by maximising all sales to the fullest potential Ensuring the effective day-to-day operation of the retail branch and foreign exchange bureau Supervising, coaching and developing branch staff Ensuring the health, safety and general welfare of branch staff is maintained Identifying and meeting customers' needs by providing exceptional customer service at all times Increasing the exposure of the branch and developing new business leads Using social media to promote offers, generating customer engagement and sales leads Leading by example by achieving set targets covering all aspects of the retail branch Monitoring staff performance, addressing any areas for development in order to achieve maximum staff productivity whilst ensuring staff motivation and morale is maintained Acting as a figurehead within the local community and attending all promotional activities and events Ensuring that excellent customer service is provided at all times Attending managers meetings, conferences and promotional events as required Effectively performing administrative duties Ensuring both branch and staff appearance conform to company standards Ensuring that all practices relating to health and safety in the workplace and security of the retail branch are adhered to and that any issues that may arise are identified and reported in an efficient and timely manner Assisting in the recruitment of staff who will report directly to you Actively recruit, train and develop and apprentice within your branch Competencies Required Good leadership skills and experience of working within a supervisory role Ability to coach, develop and motivate a team Ability to work towards individual and team sales targets Excellent communication and customer service experience Good accuracy and numerical skills with the ability to understand and interpret financial statistics Enthusiasm and a positive attitude with a commitment to contribute to the growth of the business Ability to assist with the development of staff in order to maximise job satisfaction and performance Competent IT Skills Qualifications / Experience Required • Previous travel agency sales experience with a proven sales record • Previous managerial/supervisory experience whilst working within a retail travel branch • Excellent travel product knowledge with a good working knowledge of tour operator systems General To undertake any other duties that may fall into the job criteria To conform with all company policies and procedures including health and safety To treat all employees, customers and suppliers with dignity and respect This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved Values Our SMILE values are embedded in to our company. You will ensure that the Hays Travel values are demonstrated at all times and that others follow this standardYou will show your ability to demonstrate, understand and apply our values in the workplace. • Supportive • Motivational • Innovative • Loyal • Excellence
Manager, International Regulatory Affairs & Licensing, Project Kuiper Job ID: Amazon Kuiper Services Europe SARL, UK Branch - Q18 Project Kuiper is an initiative to launch a constellation of Low Earth Orbit (LEO) satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. The team defines and leads Project Kuiper's regulatory agenda. We operate worldwide, engaging with the ITU, regional regulatory organizations and national regulatory authorities. We enable and protect the use of spectrum and coordinate its use with other operators. We are responsible for gaining country access and for the licensing of facilities and services. We collaborate with associations, government agencies, multilateral organizations, and others on rules and regulations that are in the best interest of customers. We collaborate with technical, operations, public policy, business and public relations teams to optimize the customer's experience and enhance Kuiper's overall regulatory strategy. Key job responsibilities - Work with engineering, business, legal, and public policy professionals to execute the licensing strategy in countries throughout the EMEA region. - Identify and support business opportunities, and will work in close collaboration with the Lead, Licensing & Regulatory Affairs to align the licensing strategy with service availability and business priorities. - Manage complex regulatory projects dealing with satellite and spectrum regulations, communications services, and other issues involved with deploying a global satellite broadband constellation. - Have experience obtaining licenses for satellite systems, to include earth stations, user terminal equipment, spectrum, and the provision of services, and be familiar with regulatory agencies and frameworks in countries throughout the EMEA region. - Familiarity with regulatory agencies and frameworks in countries in the EMEA region, and be able to assess and, if necessary, improve regulatory frameworks in order to optimize Kuiper services to customers. - Engage cross-functionally with other professionals to define a licensing and policy direction that aligns with Kuiper objectives, and collaborate to advance objectives for the ITU World Radiocommunications Conferences at the national and regional levels. About the team This position will report to the Head of Global Licensing and work in close collaboration with the leads for Domestic Regulatory Affairs and International Regulatory. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Bachelor's degree in electrical engineering or other relevant discipline (e.g., communications). - Experience related to spectrum management experience, securing licenses for the provision of telecommunications services and ensuring regulatory compliance at an international level. - Experience in the application of the ITU Radio Regulations and participation in WRC preparations, to include experience with regional telecommunications organizations. - General knowledge of satellite communications systems and services and regulatory framework. PREFERRED QUALIFICATIONS - Experience working with high-level government officials and collaborating with technical and non-technical teams. - Exceptional verbal and written communication skills - Ability to task and interpret analyses required to support licensing. - A self-starter who can take general direction and produce specific results. - Strong judgment and decision-making skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:). Posted: October 13, 2023 (Updated about 1 month ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Mar 29, 2024
Full time
Manager, International Regulatory Affairs & Licensing, Project Kuiper Job ID: Amazon Kuiper Services Europe SARL, UK Branch - Q18 Project Kuiper is an initiative to launch a constellation of Low Earth Orbit (LEO) satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. The team defines and leads Project Kuiper's regulatory agenda. We operate worldwide, engaging with the ITU, regional regulatory organizations and national regulatory authorities. We enable and protect the use of spectrum and coordinate its use with other operators. We are responsible for gaining country access and for the licensing of facilities and services. We collaborate with associations, government agencies, multilateral organizations, and others on rules and regulations that are in the best interest of customers. We collaborate with technical, operations, public policy, business and public relations teams to optimize the customer's experience and enhance Kuiper's overall regulatory strategy. Key job responsibilities - Work with engineering, business, legal, and public policy professionals to execute the licensing strategy in countries throughout the EMEA region. - Identify and support business opportunities, and will work in close collaboration with the Lead, Licensing & Regulatory Affairs to align the licensing strategy with service availability and business priorities. - Manage complex regulatory projects dealing with satellite and spectrum regulations, communications services, and other issues involved with deploying a global satellite broadband constellation. - Have experience obtaining licenses for satellite systems, to include earth stations, user terminal equipment, spectrum, and the provision of services, and be familiar with regulatory agencies and frameworks in countries throughout the EMEA region. - Familiarity with regulatory agencies and frameworks in countries in the EMEA region, and be able to assess and, if necessary, improve regulatory frameworks in order to optimize Kuiper services to customers. - Engage cross-functionally with other professionals to define a licensing and policy direction that aligns with Kuiper objectives, and collaborate to advance objectives for the ITU World Radiocommunications Conferences at the national and regional levels. About the team This position will report to the Head of Global Licensing and work in close collaboration with the leads for Domestic Regulatory Affairs and International Regulatory. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Bachelor's degree in electrical engineering or other relevant discipline (e.g., communications). - Experience related to spectrum management experience, securing licenses for the provision of telecommunications services and ensuring regulatory compliance at an international level. - Experience in the application of the ITU Radio Regulations and participation in WRC preparations, to include experience with regional telecommunications organizations. - General knowledge of satellite communications systems and services and regulatory framework. PREFERRED QUALIFICATIONS - Experience working with high-level government officials and collaborating with technical and non-technical teams. - Exceptional verbal and written communication skills - Ability to task and interpret analyses required to support licensing. - A self-starter who can take general direction and produce specific results. - Strong judgment and decision-making skills. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:). Posted: October 13, 2023 (Updated about 1 month ago) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Purpose of the Role The Purpose of a CCTV Operative is to work as part of operations team Monitoring CCTV Systems and Providing CCTV Support for the Mall Staff and retailers, alongside acting as a Call handler and potentially assisting retailers and customers with any concerns or Queries that they may have. A CCTV operator will be expected to take instruction from the Operations Supervisor and members of the Centre management to Carrying out key task to assist the smooth running of the Centre. Key Responsibilities To carry out all allocated security duties and CCTV monitoring as per the site's Assignment Instructions ensuring that: Regular patrols of the Centre and Car Park are undertaken as per the site's patrol log, and anything found which presents a hazard is dealt with immediately. Instructions issued by the Appropriate Members of the Management team are to be carried out in a timely manner ensuring the safety of the public is always prioritised. Support and assist All the appropriate team members and management where appropriate. Emergencies and evacuations are managed effectively, acting as the point of contact for tenants and emergency services to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with. Ensuring that the DFR report is kept up to date, ensuring that all incidents are recorded in the Incident Log and accidents are recorded in the accident forms. To ensure all identified hazards, risks and/or maintenance issues are immediately escalated to line management to achieve rapid resolve. Contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures. The centre and car park are a safe and pleasant environment by dealing with incidents in a timely manner, keeping all areas clear of hazards, obstructions, litter, spillages, etc. To liaise with local police, residents, authorities, and neighbouring businesses, to ensure the most effective security measures are adopted in accordance with relevant/up-to-date information. Provide an excellent level of customer service to site staff and all visitors, Ensure the security, safety and well-being of all site staff, visitors, assets and the premises. Investigate and resolve customer complaints patiently in a timely manner and provide any necessary assistance were requested or required. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation. Skills, Knowledge and Experience Must Hold a valid Front Line SIA Door Supervisors Licence. Must Hold a Valid Frontline CCTV Public Space surveillance Licence. An Ideal Candidate may have experience liaising with the authorities, such as reporting. An Ideal Candidate should be comfortable working in a Fast-Paced environment. Working Hours - 42 hours Ave. per week Salary - £12.19 Please see our Benefits Booklet for more information.
Mar 28, 2024
Full time
Purpose of the Role The Purpose of a CCTV Operative is to work as part of operations team Monitoring CCTV Systems and Providing CCTV Support for the Mall Staff and retailers, alongside acting as a Call handler and potentially assisting retailers and customers with any concerns or Queries that they may have. A CCTV operator will be expected to take instruction from the Operations Supervisor and members of the Centre management to Carrying out key task to assist the smooth running of the Centre. Key Responsibilities To carry out all allocated security duties and CCTV monitoring as per the site's Assignment Instructions ensuring that: Regular patrols of the Centre and Car Park are undertaken as per the site's patrol log, and anything found which presents a hazard is dealt with immediately. Instructions issued by the Appropriate Members of the Management team are to be carried out in a timely manner ensuring the safety of the public is always prioritised. Support and assist All the appropriate team members and management where appropriate. Emergencies and evacuations are managed effectively, acting as the point of contact for tenants and emergency services to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with. Ensuring that the DFR report is kept up to date, ensuring that all incidents are recorded in the Incident Log and accidents are recorded in the accident forms. To ensure all identified hazards, risks and/or maintenance issues are immediately escalated to line management to achieve rapid resolve. Contractors arriving on site adhere fully to requirements for contractor management and site H&S in line with the company policy and site procedures. The centre and car park are a safe and pleasant environment by dealing with incidents in a timely manner, keeping all areas clear of hazards, obstructions, litter, spillages, etc. To liaise with local police, residents, authorities, and neighbouring businesses, to ensure the most effective security measures are adopted in accordance with relevant/up-to-date information. Provide an excellent level of customer service to site staff and all visitors, Ensure the security, safety and well-being of all site staff, visitors, assets and the premises. Investigate and resolve customer complaints patiently in a timely manner and provide any necessary assistance were requested or required. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation. Skills, Knowledge and Experience Must Hold a valid Front Line SIA Door Supervisors Licence. Must Hold a Valid Frontline CCTV Public Space surveillance Licence. An Ideal Candidate may have experience liaising with the authorities, such as reporting. An Ideal Candidate should be comfortable working in a Fast-Paced environment. Working Hours - 42 hours Ave. per week Salary - £12.19 Please see our Benefits Booklet for more information.
Smart Energy Change Consultant London, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Role The Smart Energy Code (SEC) underpins the smart meter rollout programme in Great Britain and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on behalf of the energy industry since 2013, providing challenging and rewarding work. It s a complex and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for someone to join us who has good knowledge of smart metering arrangements and experience working within a regulated environment. The SEC Change team is responsible for driving and delivering industry change to the SEC and smart meter infrastructure by working with a wide range of energy industry parties including energy suppliers, network operators, IT providers (the Data Communications Company), other Codes, government (DESNZ) and the regulator (Ofgem), affording you a high degree of exposure to key decision makers. In this role, you will be responsible for managing issues through the entire end-to-end change process, liaising with the initial proposer of the change, conducting root cause analysis to understand the issue, and identifying the best route for the issue to be addressed. You will need to be confident in steering proposers to use the most appropriate channel. For issues that require a modification to the SEC or the underpinning IT systems, you will draft business requirements to address complex technical issues. This will involve engaging with technical and non-technical stakeholders to capture views and impacts, facilitating workshops, producing high-quality change documentation, and updating key stakeholders. You will manage industry consultations and present at various Committees and industry groups to elicit their subject matter input. You will need to incorporate industry feedback into change documentation, negotiating and collaborate with stakeholders where differing views and opinions arise, and secure information to support a particular direction. You will need to be confident in presenting, making recommendations, and challenging stakeholders, where appropriate. For more complex or high-impacting modifications, you may also be involved in delivering webinars, or attending SEC Panel meetings to brief senior decision-makers and for cross-Code impacting modifications you will also need to represent the change in cross-Code working groups. To further support the understanding of change and its impacts on differing stakeholder groups, we also make use of Podcasts in which you will participate. Throughout the change process, you will need to work closely with the partner IT organisation, scrutinising their outputs and challenging detail, solutions, and costs where appropriate. You will also need to actively manage timelines to ensure partner service levels are achieved, and the modification progresses to the agreed timetable. The role will also involve chairing industry meetings and leading on other work streams. The role therefore requires excellent project management, facilitation, communication, and stakeholder management skills. It will also require active involvement in the team s Quality Management processes, including reviewing documentation and challenging assumptions, technical arrangements, and impacts of potential modifications. A high level of attention to detail is essential. Furthermore, as we continually look to improve and streamline our processes to drive the throughput of change, you will take an active role in identifying and implementing improvements. The successful candidate will need to understand the GB smart metering arrangements, and the governance and technical arrangements underpinning these. We are therefore looking for someone who has worked within the smart metering sector. The successful candidate will be highly organised and able to work independently, taking responsibility for project deadlines. They will be able to proactively research the background of an issue, identify the root cause of problems and appropriate solutions, and be able to translate technical information into Plain English. Responsibilities Reporting to the Change Delivery Manager, the specific duties of the role will include but are not limited to: Providing advice and critical friend support to various parties and stakeholders involved in the change process Analysing the root cause of issues, providing guidance on the appropriate channel to resolve the issue Developing detailed business requirements with stakeholders Working with industry and facilitating workshops to identify the impacts of change Producing project plans for each change Preparing and delivering clear presentations to a variety of forums Reviewing and responding to industry consultation responses Partnering with and challenging third-party IT providers on their deliverables Producing high-quality change documentation in Plain English and line with internal standards Establishing a robust business case for each change Preparing accurate legal text, displaying a keen eye for detail Building and maintaining strong client and customer relationships, providing friendly and reliable expert advice to clients on industry change and the SEC processes Managing industry stakeholders and governance and delivery bodies to ensure the successful progression and assessment of proposed changes Managing, chairing, and facilitating industry forums as required to discuss and develop modifications Supporting the planning, preparation, and deployment of new versions of the Smart Energy Code Contributing to our culture of continuous improvement Leading on other work areas as directed by the Change Delivery Manager Competitive salary plus bonus and excellent benefits package London office (hybrid working 2/3 days a week) Qualifications Requirements Candidates must have an in-depth understanding of the smart metering arrangements, and the governance and technical arrangements underpinning these, having worked in the energy/smart metering sector. In addition, successful candidates will: Have the ability to process complex technical information and to communicate it clearly verbally and in writing to technical and non-technical stakeholders at various levels of seniority Have excellent planning and organisational abilities, are able to manage their time, and be adaptable to varying workloads and changing priorities Be able to chair meetings and effectively facilitate debate and discussions, and be comfortable challenging views and assumptions Have experience working with and managing third-party providers Be able to develop effective relationships with external clients Be passionate about delivering exceptional customer service, showing excellence in their work, with attention to detail and a high focus on quality Be a team player, able to work as part of a team and support colleagues Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Mar 28, 2024
Full time
Smart Energy Change Consultant London, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Role The Smart Energy Code (SEC) underpins the smart meter rollout programme in Great Britain and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on behalf of the energy industry since 2013, providing challenging and rewarding work. It s a complex and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for someone to join us who has good knowledge of smart metering arrangements and experience working within a regulated environment. The SEC Change team is responsible for driving and delivering industry change to the SEC and smart meter infrastructure by working with a wide range of energy industry parties including energy suppliers, network operators, IT providers (the Data Communications Company), other Codes, government (DESNZ) and the regulator (Ofgem), affording you a high degree of exposure to key decision makers. In this role, you will be responsible for managing issues through the entire end-to-end change process, liaising with the initial proposer of the change, conducting root cause analysis to understand the issue, and identifying the best route for the issue to be addressed. You will need to be confident in steering proposers to use the most appropriate channel. For issues that require a modification to the SEC or the underpinning IT systems, you will draft business requirements to address complex technical issues. This will involve engaging with technical and non-technical stakeholders to capture views and impacts, facilitating workshops, producing high-quality change documentation, and updating key stakeholders. You will manage industry consultations and present at various Committees and industry groups to elicit their subject matter input. You will need to incorporate industry feedback into change documentation, negotiating and collaborate with stakeholders where differing views and opinions arise, and secure information to support a particular direction. You will need to be confident in presenting, making recommendations, and challenging stakeholders, where appropriate. For more complex or high-impacting modifications, you may also be involved in delivering webinars, or attending SEC Panel meetings to brief senior decision-makers and for cross-Code impacting modifications you will also need to represent the change in cross-Code working groups. To further support the understanding of change and its impacts on differing stakeholder groups, we also make use of Podcasts in which you will participate. Throughout the change process, you will need to work closely with the partner IT organisation, scrutinising their outputs and challenging detail, solutions, and costs where appropriate. You will also need to actively manage timelines to ensure partner service levels are achieved, and the modification progresses to the agreed timetable. The role will also involve chairing industry meetings and leading on other work streams. The role therefore requires excellent project management, facilitation, communication, and stakeholder management skills. It will also require active involvement in the team s Quality Management processes, including reviewing documentation and challenging assumptions, technical arrangements, and impacts of potential modifications. A high level of attention to detail is essential. Furthermore, as we continually look to improve and streamline our processes to drive the throughput of change, you will take an active role in identifying and implementing improvements. The successful candidate will need to understand the GB smart metering arrangements, and the governance and technical arrangements underpinning these. We are therefore looking for someone who has worked within the smart metering sector. The successful candidate will be highly organised and able to work independently, taking responsibility for project deadlines. They will be able to proactively research the background of an issue, identify the root cause of problems and appropriate solutions, and be able to translate technical information into Plain English. Responsibilities Reporting to the Change Delivery Manager, the specific duties of the role will include but are not limited to: Providing advice and critical friend support to various parties and stakeholders involved in the change process Analysing the root cause of issues, providing guidance on the appropriate channel to resolve the issue Developing detailed business requirements with stakeholders Working with industry and facilitating workshops to identify the impacts of change Producing project plans for each change Preparing and delivering clear presentations to a variety of forums Reviewing and responding to industry consultation responses Partnering with and challenging third-party IT providers on their deliverables Producing high-quality change documentation in Plain English and line with internal standards Establishing a robust business case for each change Preparing accurate legal text, displaying a keen eye for detail Building and maintaining strong client and customer relationships, providing friendly and reliable expert advice to clients on industry change and the SEC processes Managing industry stakeholders and governance and delivery bodies to ensure the successful progression and assessment of proposed changes Managing, chairing, and facilitating industry forums as required to discuss and develop modifications Supporting the planning, preparation, and deployment of new versions of the Smart Energy Code Contributing to our culture of continuous improvement Leading on other work areas as directed by the Change Delivery Manager Competitive salary plus bonus and excellent benefits package London office (hybrid working 2/3 days a week) Qualifications Requirements Candidates must have an in-depth understanding of the smart metering arrangements, and the governance and technical arrangements underpinning these, having worked in the energy/smart metering sector. In addition, successful candidates will: Have the ability to process complex technical information and to communicate it clearly verbally and in writing to technical and non-technical stakeholders at various levels of seniority Have excellent planning and organisational abilities, are able to manage their time, and be adaptable to varying workloads and changing priorities Be able to chair meetings and effectively facilitate debate and discussions, and be comfortable challenging views and assumptions Have experience working with and managing third-party providers Be able to develop effective relationships with external clients Be passionate about delivering exceptional customer service, showing excellence in their work, with attention to detail and a high focus on quality Be a team player, able to work as part of a team and support colleagues Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Working within our Facility Engineering team, we are looking to appoint an experienced Control and Instrumentation (C&I) Engineer (Plant & Building Services) to deliver professional engineering services across our plant and equipment. This is an excellent opportunity for you to apply your expertise to deliver engineering solutions during the lifecycle of our facilities and in return receive excellent training and development to help you further your career. Control and Instrumentation Engineer Location: Reading Salary: £35,720 - £51,580 depending on experience plus allowances As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Working within our Facility Engineering team, we are looking to appoint an experienced C&I Engineer to deliver professional engineering services across our plant and equipment. This will include: Applying expertise in C&I building services and associated plant to deliver engineered solutions within the operational lifecycle phase. Produce modification packages, manage configured plant changes, and act as intelligent client in acquiring or specifying engineering services or products. Identify and escalate business risk or opportunities arising from the condition of engineered systems and structures in the interests of safety, regulatory compliance, quality, and reliability. Take ownership of engineering issues or opportunities. Plan, manage, and collaborate to deliver sound, safe solutions to enable delivery of the programme and our obligations to society. Provide advice, guidance, progress reports, and supporting documentation (or review) to stakeholders including Senior Leadership, Operations Management, Process Owners, Operators, Maintainers, and Occupants. Adherence to Company Management System requirements, relevant Technical Standards & Legislation, and business controls. Professional, ethical, and courteous conduct. Applying Maintenance & Reliability Principles; enact as directed by planning, output from Failure Modes & Effects Analysis. Analyse relevant metrics and contribute to Key Performance Indicators and other reporting as required. Assist in Reliability Centred Maintenance planning and perform Root Cause Analysis. Opportunity to undertake compensated and non-compensated secondary roles providing various support capabilities. This role will give you the opportunity to work for one of the area's largest employers where you will have the opportunity to develop your expertise whilst making a direct and visible contribution to the successful running of our business. We are particularly interested to hear from candidates with experience in some or all of the following: C&I building services (PLCs, BMS, HVAC, SCADA, HMIs, analogue etc.) and industrial processes, with good awareness of electrical building service and mechanical systems. A good awareness of relevant legislation, supporting ACOP, best practice, and common industry standards. Experience within the higher hazard / regulated industries (e.g. nuclear, petro-chem, pharma etc.). Membership of an engineering institution and/or Incorporated Engineer or equivalent. Previous experience as an installer or maintainer likely beneficial, although this role is more akin to consultancy services in lieu of hands on technical tasks. We would love to hear from individuals with a minimum qualification L4 NQF (HNC) with suitable additional experience (a degree in an engineering discipline desirable), who are looking to further their career in a company that can offer superb training and development opportunities. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role and be willing and able to work in designated areas.
Mar 28, 2024
Full time
Working within our Facility Engineering team, we are looking to appoint an experienced Control and Instrumentation (C&I) Engineer (Plant & Building Services) to deliver professional engineering services across our plant and equipment. This is an excellent opportunity for you to apply your expertise to deliver engineering solutions during the lifecycle of our facilities and in return receive excellent training and development to help you further your career. Control and Instrumentation Engineer Location: Reading Salary: £35,720 - £51,580 depending on experience plus allowances As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include: Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work) Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training Employee Assistance Programme and Occupational Health Services A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution) Life Assurance Discounts - access to savings on a wide range of everyday spending Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site Working within our Facility Engineering team, we are looking to appoint an experienced C&I Engineer to deliver professional engineering services across our plant and equipment. This will include: Applying expertise in C&I building services and associated plant to deliver engineered solutions within the operational lifecycle phase. Produce modification packages, manage configured plant changes, and act as intelligent client in acquiring or specifying engineering services or products. Identify and escalate business risk or opportunities arising from the condition of engineered systems and structures in the interests of safety, regulatory compliance, quality, and reliability. Take ownership of engineering issues or opportunities. Plan, manage, and collaborate to deliver sound, safe solutions to enable delivery of the programme and our obligations to society. Provide advice, guidance, progress reports, and supporting documentation (or review) to stakeholders including Senior Leadership, Operations Management, Process Owners, Operators, Maintainers, and Occupants. Adherence to Company Management System requirements, relevant Technical Standards & Legislation, and business controls. Professional, ethical, and courteous conduct. Applying Maintenance & Reliability Principles; enact as directed by planning, output from Failure Modes & Effects Analysis. Analyse relevant metrics and contribute to Key Performance Indicators and other reporting as required. Assist in Reliability Centred Maintenance planning and perform Root Cause Analysis. Opportunity to undertake compensated and non-compensated secondary roles providing various support capabilities. This role will give you the opportunity to work for one of the area's largest employers where you will have the opportunity to develop your expertise whilst making a direct and visible contribution to the successful running of our business. We are particularly interested to hear from candidates with experience in some or all of the following: C&I building services (PLCs, BMS, HVAC, SCADA, HMIs, analogue etc.) and industrial processes, with good awareness of electrical building service and mechanical systems. A good awareness of relevant legislation, supporting ACOP, best practice, and common industry standards. Experience within the higher hazard / regulated industries (e.g. nuclear, petro-chem, pharma etc.). Membership of an engineering institution and/or Incorporated Engineer or equivalent. Previous experience as an installer or maintainer likely beneficial, although this role is more akin to consultancy services in lieu of hands on technical tasks. We would love to hear from individuals with a minimum qualification L4 NQF (HNC) with suitable additional experience (a degree in an engineering discipline desirable), who are looking to further their career in a company that can offer superb training and development opportunities. Candidates must be willing and able to obtain and maintain the necessary security clearance for the role and be willing and able to work in designated areas.
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
Mar 28, 2024
Contractor
Warehouse Configuration Dept. Operative. Role Purpose The role holder will work within a logistics team such as warehouse, build and configuration, recycle etc. The role holder will be expected to demonstrate a level of knowledge and experience that enables them to work fairly independently and will be responsible for multiple aspects of technical operations activities and assisting other colleagues when required. Key Accountabilities Technical Capability. Carries out routine operating tasks. Escalates problems to supervisor or team manager to meet service agreed levels. Equipment Operations. May be conversant with basic hardware/software installations/configurations and peripheral operation. Able to operate all necessary machinery to required standards. Performs unsupervised routine maintenance of hardware or software to ensure that it is functioning effectively. Reports problems and monitors the effectiveness of repairs to meet service levels. Scheduling & Monitoring. Checks for and performs scheduled work, carrying out ad-hoc work as required. Checks status of jobs in the system to ensure schedules are up to date and accurate. Business Awareness. Develops an understanding of the customer's requirements and demonstrates the ability to closely follow the pre-defined work instructions. Is responsible for the successful delivery of all activities within the agreed service levels. Data Handling. Maintains data security to conform to standards for security of information and data protection. Process. Demonstrates a clear understanding of established processes and systems within own area of competence, correcting operating practice and work schedules to meet site standards. Effectively communicates and documents any requested changes, errors or ambiguities to team manager using the tools available. Recommends improvements to processes when appropriate to resolve routine enquiries. Team Working. Acts as a team player being viewed by colleagues as an effective and helpful member of the team, assisting and advising others when required to share knowledge and meet services. Service Level. Understands and delivers to the pre-defined service level agreements. Escalates issues as necessary to avoid any impact to the service provided. Strives to exceed customer expectations. Professional Development. Takes responsibility for learning about current products/systems to build own technical knowledge to support business requirements. Key Performance Indicators All issues and problems are resolved or escalated appropriately. Maintenance is carried out according to maintenance schedules. Repairs to equipment are effective. Schedules up to date and accurate. Workloads Achieved. Conformance with security and data protection standards. Improvements/enhancements to service within own areas. Feedback from team members and other key stakeholders. Evidence of taking ownership of their personal development. Evidence of taking ownership for problems and their resolution. Project People is acting as an Employment Business in relation to this vacancy.
Salary of £24,278 + Annual Attendance Allowance (AAL) of 27.57% (£6,693) (From 1st of April Salary will rise to £25,082 + new AAL of £ 6,915) HMRC also contributes £6,555 (rising to £6,772 from 1st April) Job Summary Would you like to pursue a career in Intelligence? Do you have excellent communications skills and enjoy working as part of a team? If yes, then this could be just the job for you! Learn more in our upcoming webinars so YOU can ask us the questions! Details below. Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity. The purpose of the Intelligence team within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to promote decision making and compliance interventions to maximise our impact. Intelligence Services (IS) is a multi-functional group of teams within RIS, responsible for gathering, assessing, and disseminating Intelligence and evidence safely and legally to HMRC operational teams and external partners. The National Co-ordination Unit (NCU) is one of the teams through which IS deliver their function. We encourage applications from the widest possible diversity of backgrounds, cultures, and experiences. We will arrange reasonable adjustments to support you through the selection process. Appointments will be made on merit and based on fair and open competition. Job Description See what it s like to work at HMRC: find out more about us or ask our colleagues a question . Questions relating to an individual application must be emailed as detailed later in this advert. The NCU is part of a 24/7 operational unit providing co-ordination, information, and operational support to HMRC, other government departments and law enforcement agencies. You will provide essential support to frontline staff, conduct intelligence checks on request, disseminate intelligence, and provide specific co-ordination when required. Dealing with colleagues in HMRC and collaborating with members of the public, other Government agencies such as National Crime Agency, Home Office, and Police, will provide the opportunity to develop strong customer service skills. Your first 8 weeks will be paid training in a supportive environment to develop the skills needed for the role. This will be undertaken while your security checks are processed. Due to the nature of the role, candidates must pass the following security checks before they can be permanently appointed to this sensitive role:- Disclosure and Barring Security Check. National security Vetting (NSV) Security Check (SC) level which requires 5-year consecutive residency in the UK. Non-Police Personnel Vetting (NPPV3) If successful at interview, a job offer will be conditional on passing the above security vetting checks. If you are unable to obtain the required security vetting, we will withdraw the offer of employment. This is because you will not have met the conditions for permanent employment for this role. As an NCU Operator you will join the Government Counter Fraud Profession, work in a customer-focussed environment, and play a meaningful role in tackling criminal activity. It is an exciting time to join the team! Webinars Do you want to learn more? Then book to join one of our 60-minute webinars via Microsoft Teams. Friday 5 April 2024 at 11:00am 12:00 noon Thursday 11 April 2024 at 4:00pm 5:00 pm Join us to hear more details about the role, training, tips to create a successful application, tailored Success Profiles mini-masterclass, and a Q&A session with NCU team members. Please email (url removed) specifying which session you would like to attend. We will send you the Microsoft Teams link no later than 24 hours prior to your scheduled session. We look forward to meeting you! Person Specification Show how you meet the following skills and experience in your application. Well organised, proactive and a good problem solver to work in a dynamic operational environment with flexibility to cover varied roles and responsibilities in line with business needs. Manage own workload responding to changing or conflicting priorities, including handling urgent enquiries from colleagues within HMRC and other Law Enforcement Agencies (LEAs). Take initiative and be accountable for your own actions and performance, ensuring excellent customer service and 24/7 support is provided to operational teams via telephone and email. Gather, interpret, analyse, and accurately record intelligence from the lawful interrogation of a wide range of digital sources, including internal and external databases, to support HMRC caseworkers and LEAs. Appropriate use and management of restricted and confidential material. Effective team player with good verbal and written skills to maintain good working relationships with customers, colleagues, and managers. To learn more and apply before Wednesday 17th April 2024 follow link on this advert. As part of the application process, you will be asked to complete an application form, with your personal details and eligibility CV, and Personal Statement. Your 500-word CV should provide details of your last 3-year job history and include a brief description of the: Roles and responsibilities Skills and experience Key achievements/Deliverables Qualifications Match these to the person specification in the job advert. Any additional wording will not be considered. Your CV is for information only and will not be scored. Your 500-word personal statement should demonstrate how you meet the skills and experience set out in the person specification and why you are suitable for the role. Give examples of what you have done and how you achieved it. Your CV and personal statement must not contain any personal details which could be used to identify you.
Mar 28, 2024
Full time
Salary of £24,278 + Annual Attendance Allowance (AAL) of 27.57% (£6,693) (From 1st of April Salary will rise to £25,082 + new AAL of £ 6,915) HMRC also contributes £6,555 (rising to £6,772 from 1st April) Job Summary Would you like to pursue a career in Intelligence? Do you have excellent communications skills and enjoy working as part of a team? If yes, then this could be just the job for you! Learn more in our upcoming webinars so YOU can ask us the questions! Details below. Risk and Intelligence Service (RIS) is at the heart of HMRC compliance and enforcement activity. The purpose of the Intelligence team within RIS is to develop and enhance the intelligence picture of organised crime and serious fraud impacting HMRC. We then deliver quality intelligence products to promote decision making and compliance interventions to maximise our impact. Intelligence Services (IS) is a multi-functional group of teams within RIS, responsible for gathering, assessing, and disseminating Intelligence and evidence safely and legally to HMRC operational teams and external partners. The National Co-ordination Unit (NCU) is one of the teams through which IS deliver their function. We encourage applications from the widest possible diversity of backgrounds, cultures, and experiences. We will arrange reasonable adjustments to support you through the selection process. Appointments will be made on merit and based on fair and open competition. Job Description See what it s like to work at HMRC: find out more about us or ask our colleagues a question . Questions relating to an individual application must be emailed as detailed later in this advert. The NCU is part of a 24/7 operational unit providing co-ordination, information, and operational support to HMRC, other government departments and law enforcement agencies. You will provide essential support to frontline staff, conduct intelligence checks on request, disseminate intelligence, and provide specific co-ordination when required. Dealing with colleagues in HMRC and collaborating with members of the public, other Government agencies such as National Crime Agency, Home Office, and Police, will provide the opportunity to develop strong customer service skills. Your first 8 weeks will be paid training in a supportive environment to develop the skills needed for the role. This will be undertaken while your security checks are processed. Due to the nature of the role, candidates must pass the following security checks before they can be permanently appointed to this sensitive role:- Disclosure and Barring Security Check. National security Vetting (NSV) Security Check (SC) level which requires 5-year consecutive residency in the UK. Non-Police Personnel Vetting (NPPV3) If successful at interview, a job offer will be conditional on passing the above security vetting checks. If you are unable to obtain the required security vetting, we will withdraw the offer of employment. This is because you will not have met the conditions for permanent employment for this role. As an NCU Operator you will join the Government Counter Fraud Profession, work in a customer-focussed environment, and play a meaningful role in tackling criminal activity. It is an exciting time to join the team! Webinars Do you want to learn more? Then book to join one of our 60-minute webinars via Microsoft Teams. Friday 5 April 2024 at 11:00am 12:00 noon Thursday 11 April 2024 at 4:00pm 5:00 pm Join us to hear more details about the role, training, tips to create a successful application, tailored Success Profiles mini-masterclass, and a Q&A session with NCU team members. Please email (url removed) specifying which session you would like to attend. We will send you the Microsoft Teams link no later than 24 hours prior to your scheduled session. We look forward to meeting you! Person Specification Show how you meet the following skills and experience in your application. Well organised, proactive and a good problem solver to work in a dynamic operational environment with flexibility to cover varied roles and responsibilities in line with business needs. Manage own workload responding to changing or conflicting priorities, including handling urgent enquiries from colleagues within HMRC and other Law Enforcement Agencies (LEAs). Take initiative and be accountable for your own actions and performance, ensuring excellent customer service and 24/7 support is provided to operational teams via telephone and email. Gather, interpret, analyse, and accurately record intelligence from the lawful interrogation of a wide range of digital sources, including internal and external databases, to support HMRC caseworkers and LEAs. Appropriate use and management of restricted and confidential material. Effective team player with good verbal and written skills to maintain good working relationships with customers, colleagues, and managers. To learn more and apply before Wednesday 17th April 2024 follow link on this advert. As part of the application process, you will be asked to complete an application form, with your personal details and eligibility CV, and Personal Statement. Your 500-word CV should provide details of your last 3-year job history and include a brief description of the: Roles and responsibilities Skills and experience Key achievements/Deliverables Qualifications Match these to the person specification in the job advert. Any additional wording will not be considered. Your CV is for information only and will not be scored. Your 500-word personal statement should demonstrate how you meet the skills and experience set out in the person specification and why you are suitable for the role. Give examples of what you have done and how you achieved it. Your CV and personal statement must not contain any personal details which could be used to identify you.
Class 2 DriverReports to: Warehouse & Distribution ManagerDepot: LWC South WestOverviewTo deliver products to customers within a specific area in a safe and friendly manner. Responsible for the care and upkeep of your designated vehicle. To provide excellent Customer service standards to every customer.Main Duties• The responsibility of preparing the vehicle by conducting operator maintenance, ensuring all products for a delivery are correct and that they have been loaded onto the vehicle correctly and safely.• Responsible for completing delivery notes, return sheets and collecting payments.• Execute any special requests from customers by picking up and delivering items as directed on the delivery note.• Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.• Responsibility for the checking the run sheets, picked orders for your deliveries and routing.• To plan your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note.• Make customers aware of any stock shortages or problems with their delivery.• Responsible for returning all empty cases and gas bottles and that they are correctly stored in the empties yard and unloaded in the correct manner.• Ensure that correct health and safety procedures are adhered to.• To complete all required checks and ensure that check sheets are passed to the distribution manager.• The ability to help in the warehouse when required.• To look presentable in the correct LWC Drinks uniform at all times.• physical and manual handling involved.Knowledge and Experience:• Good safety practices and driving habits• Possess the correct driving license required for the vehicle• Good communication skills• Excellent Customer Service SkillsLWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
Mar 28, 2024
Full time
Class 2 DriverReports to: Warehouse & Distribution ManagerDepot: LWC South WestOverviewTo deliver products to customers within a specific area in a safe and friendly manner. Responsible for the care and upkeep of your designated vehicle. To provide excellent Customer service standards to every customer.Main Duties• The responsibility of preparing the vehicle by conducting operator maintenance, ensuring all products for a delivery are correct and that they have been loaded onto the vehicle correctly and safely.• Responsible for completing delivery notes, return sheets and collecting payments.• Execute any special requests from customers by picking up and delivering items as directed on the delivery note.• Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.• Responsibility for the checking the run sheets, picked orders for your deliveries and routing.• To plan your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note.• Make customers aware of any stock shortages or problems with their delivery.• Responsible for returning all empty cases and gas bottles and that they are correctly stored in the empties yard and unloaded in the correct manner.• Ensure that correct health and safety procedures are adhered to.• To complete all required checks and ensure that check sheets are passed to the distribution manager.• The ability to help in the warehouse when required.• To look presentable in the correct LWC Drinks uniform at all times.• physical and manual handling involved.Knowledge and Experience:• Good safety practices and driving habits• Possess the correct driving license required for the vehicle• Good communication skills• Excellent Customer Service SkillsLWC Drinks Ltd provides licensed establishments with all their bar and sundry supplies. However we are more than just a distributor, becoming the fastest growing privately owned drinks company in Britain, placing 24th in the Sunday Times PWC Profit Track 100. Our aim is to provide the best customer service in the industry, employing over 1,500 people, at 18 depots across the UK, with a Support Centre and Hub Distribution Centre based in Manchester.
Smart Energy Change Consultant London, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Role The Smart Energy Code (SEC) underpins the smart meter rollout programme in Great Britain and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on behalf of the energy industry since 2013, providing challenging and rewarding work. It's a complex and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for someone to join us who has good knowledge of smart metering arrangements and experience working within a regulated environment. The SEC Change team is responsible for driving and delivering industry change to the SEC and smart meter infrastructure by working with a wide range of energy industry parties including energy suppliers, network operators, IT providers (the Data Communications Company), other Codes, government (DESNZ) and the regulator (Ofgem), affording you a high degree of exposure to key decision makers. In this role, you will be responsible for managing issues through the entire end-to-end change process, liaising with the initial proposer of the change, conducting root cause analysis to understand the issue, and identifying the best route for the issue to be addressed. You will need to be confident in steering proposers to use the most appropriate channel. For issues that require a modification to the SEC or the underpinning IT systems, you will draft business requirements to address complex technical issues. This will involve engaging with technical and non-technical stakeholders to capture views and impacts, facilitating workshops, producing high-quality change documentation, and updating key stakeholders. You will manage industry consultations and present at various Committees and industry groups to elicit their subject matter input. You will need to incorporate industry feedback into change documentation, negotiating and collaborate with stakeholders where differing views and opinions arise, and secure information to support a particular direction. You will need to be confident in presenting, making recommendations, and challenging stakeholders, where appropriate. For more complex or high-impacting modifications, you may also be involved in delivering webinars, or attending SEC Panel meetings to brief senior decision-makers and for cross-Code impacting modifications you will also need to represent the change in cross-Code working groups. To further support the understanding of change and its impacts on differing stakeholder groups, we also make use of Podcasts in which you will participate. Throughout the change process, you will need to work closely with the partner IT organisation, scrutinising their outputs and challenging detail, solutions, and costs where appropriate. You will also need to actively manage timelines to ensure partner service levels are achieved, and the modification progresses to the agreed timetable. The role will also involve chairing industry meetings and leading on other work streams. The role therefore requires excellent project management, facilitation, communication, and stakeholder management skills. It will also require active involvement in the team's Quality Management processes, including reviewing documentation and challenging assumptions, technical arrangements, and impacts of potential modifications. A high level of attention to detail is essential. Furthermore, as we continually look to improve and streamline our processes to drive the throughput of change, you will take an active role in identifying and implementing improvements. The successful candidate will need to understand the GB smart metering arrangements, and the governance and technical arrangements underpinning these. We are therefore looking for someone who has worked within the smart metering sector. The successful candidate will be highly organised and able to work independently, taking responsibility for project deadlines. They will be able to proactively research the background of an issue, identify the root cause of problems and appropriate solutions, and be able to translate technical information into Plain English. Responsibilities Reporting to the Change Delivery Manager, the specific duties of the role will include but are not limited to: Providing advice and 'critical friend' support to various parties and stakeholders involved in the change process Analysing the root cause of issues, providing guidance on the appropriate channel to resolve the issue Developing detailed business requirements with stakeholders Working with industry and facilitating workshops to identify the impacts of change Producing project plans for each change Preparing and delivering clear presentations to a variety of forums Reviewing and responding to industry consultation responses Partnering with and challenging third-party IT providers on their deliverables Producing high-quality change documentation in Plain English and line with internal standards Establishing a robust business case for each change Preparing accurate legal text, displaying a keen eye for detail Building and maintaining strong client and customer relationships, providing friendly and reliable expert advice to clients on industry change and the SEC processes Managing industry stakeholders and governance and delivery bodies to ensure the successful progression and assessment of proposed changes Managing, chairing, and facilitating industry forums as required to discuss and develop modifications Supporting the planning, preparation, and deployment of new versions of the Smart Energy Code Contributing to our culture of continuous improvement Leading on other work areas as directed by the Change Delivery Manager Competitive salary plus bonus and excellent benefits package London office (hybrid working 2/3 days a week) Qualifications Requirements Candidates must have an in-depth understanding of the smart metering arrangements, and the governance and technical arrangements underpinning these, having worked in the energy/smart metering sector. In addition, successful candidates will: Have the ability to process complex technical information and to communicate it clearly verbally and in writing to technical and non-technical stakeholders at various levels of seniority Have excellent planning and organisational abilities, are able to manage their time, and be adaptable to varying workloads and changing priorities Be able to chair meetings and effectively facilitate debate and discussions, and be comfortable challenging views and assumptions Have experience working with and managing third-party providers Be able to develop effective relationships with external clients Be passionate about delivering exceptional customer service, showing excellence in their work, with attention to detail and a high focus on quality Be a team player, able to work as part of a team and support colleagues Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
Mar 28, 2024
Full time
Smart Energy Change Consultant London, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Role The Smart Energy Code (SEC) underpins the smart meter rollout programme in Great Britain and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on behalf of the energy industry since 2013, providing challenging and rewarding work. It's a complex and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for someone to join us who has good knowledge of smart metering arrangements and experience working within a regulated environment. The SEC Change team is responsible for driving and delivering industry change to the SEC and smart meter infrastructure by working with a wide range of energy industry parties including energy suppliers, network operators, IT providers (the Data Communications Company), other Codes, government (DESNZ) and the regulator (Ofgem), affording you a high degree of exposure to key decision makers. In this role, you will be responsible for managing issues through the entire end-to-end change process, liaising with the initial proposer of the change, conducting root cause analysis to understand the issue, and identifying the best route for the issue to be addressed. You will need to be confident in steering proposers to use the most appropriate channel. For issues that require a modification to the SEC or the underpinning IT systems, you will draft business requirements to address complex technical issues. This will involve engaging with technical and non-technical stakeholders to capture views and impacts, facilitating workshops, producing high-quality change documentation, and updating key stakeholders. You will manage industry consultations and present at various Committees and industry groups to elicit their subject matter input. You will need to incorporate industry feedback into change documentation, negotiating and collaborate with stakeholders where differing views and opinions arise, and secure information to support a particular direction. You will need to be confident in presenting, making recommendations, and challenging stakeholders, where appropriate. For more complex or high-impacting modifications, you may also be involved in delivering webinars, or attending SEC Panel meetings to brief senior decision-makers and for cross-Code impacting modifications you will also need to represent the change in cross-Code working groups. To further support the understanding of change and its impacts on differing stakeholder groups, we also make use of Podcasts in which you will participate. Throughout the change process, you will need to work closely with the partner IT organisation, scrutinising their outputs and challenging detail, solutions, and costs where appropriate. You will also need to actively manage timelines to ensure partner service levels are achieved, and the modification progresses to the agreed timetable. The role will also involve chairing industry meetings and leading on other work streams. The role therefore requires excellent project management, facilitation, communication, and stakeholder management skills. It will also require active involvement in the team's Quality Management processes, including reviewing documentation and challenging assumptions, technical arrangements, and impacts of potential modifications. A high level of attention to detail is essential. Furthermore, as we continually look to improve and streamline our processes to drive the throughput of change, you will take an active role in identifying and implementing improvements. The successful candidate will need to understand the GB smart metering arrangements, and the governance and technical arrangements underpinning these. We are therefore looking for someone who has worked within the smart metering sector. The successful candidate will be highly organised and able to work independently, taking responsibility for project deadlines. They will be able to proactively research the background of an issue, identify the root cause of problems and appropriate solutions, and be able to translate technical information into Plain English. Responsibilities Reporting to the Change Delivery Manager, the specific duties of the role will include but are not limited to: Providing advice and 'critical friend' support to various parties and stakeholders involved in the change process Analysing the root cause of issues, providing guidance on the appropriate channel to resolve the issue Developing detailed business requirements with stakeholders Working with industry and facilitating workshops to identify the impacts of change Producing project plans for each change Preparing and delivering clear presentations to a variety of forums Reviewing and responding to industry consultation responses Partnering with and challenging third-party IT providers on their deliverables Producing high-quality change documentation in Plain English and line with internal standards Establishing a robust business case for each change Preparing accurate legal text, displaying a keen eye for detail Building and maintaining strong client and customer relationships, providing friendly and reliable expert advice to clients on industry change and the SEC processes Managing industry stakeholders and governance and delivery bodies to ensure the successful progression and assessment of proposed changes Managing, chairing, and facilitating industry forums as required to discuss and develop modifications Supporting the planning, preparation, and deployment of new versions of the Smart Energy Code Contributing to our culture of continuous improvement Leading on other work areas as directed by the Change Delivery Manager Competitive salary plus bonus and excellent benefits package London office (hybrid working 2/3 days a week) Qualifications Requirements Candidates must have an in-depth understanding of the smart metering arrangements, and the governance and technical arrangements underpinning these, having worked in the energy/smart metering sector. In addition, successful candidates will: Have the ability to process complex technical information and to communicate it clearly verbally and in writing to technical and non-technical stakeholders at various levels of seniority Have excellent planning and organisational abilities, are able to manage their time, and be adaptable to varying workloads and changing priorities Be able to chair meetings and effectively facilitate debate and discussions, and be comfortable challenging views and assumptions Have experience working with and managing third-party providers Be able to develop effective relationships with external clients Be passionate about delivering exceptional customer service, showing excellence in their work, with attention to detail and a high focus on quality Be a team player, able to work as part of a team and support colleagues Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems. Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
About the Role Are you looking for a role where you really can make a difference and help people? You do not need experience, what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success as a CCTV Operator. At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures. We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, environmental alarms. Job Opportunity The Role: You will be answering a variety of inbound calls from both customers and alarm engineers in our busy control room and dealing with their requests. You will be speaking to customers and their clients over the telephone, and our staff need a friendly but firm telephone manner, with the ability to take control of what can be a sensitive situation. The role requires the use of computers and telephone systems to provide appropriate responses to signals from remote alarm installations and the dispatch of the emergency services when required. Full in-house training and mentoring will be given What you will be doing: Monitoring of remote signalling systems using equipment installed. Ensuring all tasks are carried out efficiently and without errors. Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services. Placing of systems 'in and out of service' in response to alarm engineer's requests. The accurate commissioning of accounts and ensuring all alarm signals are set up to receive the appropriate response. Provision of an answering service for incoming lines and associated business and out of hour's cp-ordination and message handling where appropriate in a timely manner. Assistance / coverage during adverse weather conditions and other emergencies. To provide standby coverage on all days allocated. Essential Skills The Person: Customer Service, call centre or administration experience would be of benefit, but not essential for the right candidate Communicate clearly, professionally, and politely with customers Deal with numerous calls and work well under pressure Be reliable and arrive punctually on a daily basis To be able to pay attention to detail You must be positive and willing to listen and learn Team player and support colleagues Keyboard Skills/Computer literate There is opportunity for progression within the company through a structured training and assessment process, and candidates should reach the higher salary level within the first 12-18 months of employment, although the rate of progress will depend on the individual. Some overtime is available. Other benefits include: 20 days holiday per year Free onsite parking Company Uniform Pension Bi-annual attendance bonus Sick Pay Owing to the nature of the position, it is necessary to carry out security and financial screening of all prospective employees prior to commencement of employment which involves verification of employment and residence.
Mar 28, 2024
Full time
About the Role Are you looking for a role where you really can make a difference and help people? You do not need experience, what we ask is that you have a passion to learn, with energy and drive to get things done. We will provide you with full training and support you will require to ensure you are a success as a CCTV Operator. At Securitas, you'll be joining a global company with a successful team to protect a variety of clients across the globe. You'll be working with some of the biggest clients in the world such as banks, retailers, corporate offices and big brands, and play a crucial role controlling incidents in a skilled and organised way whilst adhering to escalation procedures. We have an excellent reputation within the industry and our highly trained staff deal with a wide range of alarm and guarding systems, covering security, fire, CCTV, environmental alarms. Job Opportunity The Role: You will be answering a variety of inbound calls from both customers and alarm engineers in our busy control room and dealing with their requests. You will be speaking to customers and their clients over the telephone, and our staff need a friendly but firm telephone manner, with the ability to take control of what can be a sensitive situation. The role requires the use of computers and telephone systems to provide appropriate responses to signals from remote alarm installations and the dispatch of the emergency services when required. Full in-house training and mentoring will be given What you will be doing: Monitoring of remote signalling systems using equipment installed. Ensuring all tasks are carried out efficiently and without errors. Responsible for the provision of appropriate responses to alarm systems and despatch of emergency services. Placing of systems 'in and out of service' in response to alarm engineer's requests. The accurate commissioning of accounts and ensuring all alarm signals are set up to receive the appropriate response. Provision of an answering service for incoming lines and associated business and out of hour's cp-ordination and message handling where appropriate in a timely manner. Assistance / coverage during adverse weather conditions and other emergencies. To provide standby coverage on all days allocated. Essential Skills The Person: Customer Service, call centre or administration experience would be of benefit, but not essential for the right candidate Communicate clearly, professionally, and politely with customers Deal with numerous calls and work well under pressure Be reliable and arrive punctually on a daily basis To be able to pay attention to detail You must be positive and willing to listen and learn Team player and support colleagues Keyboard Skills/Computer literate There is opportunity for progression within the company through a structured training and assessment process, and candidates should reach the higher salary level within the first 12-18 months of employment, although the rate of progress will depend on the individual. Some overtime is available. Other benefits include: 20 days holiday per year Free onsite parking Company Uniform Pension Bi-annual attendance bonus Sick Pay Owing to the nature of the position, it is necessary to carry out security and financial screening of all prospective employees prior to commencement of employment which involves verification of employment and residence.
Senior Consultant London, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Smart Energy Code (SEC), the "rulebook" for smart meters, underpins the smart meter rollout programme in Great Britain, and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on the energy industry's behalf since 2013. It's a complex, challenging and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for a Senior Consultant to join us who has good knowledge of the smart metering regulatory arrangements and excellent communication and stakeholder management skills. The Role In your role as Senior Technical Consultant, you will be working in a dedicated team whose responsibility is, via the relevant committees, to ensure that the Smart Meter infrastructure is designed effectively, tested properly, and working correctly, as defined by the SEC. You will provide support to the SEC Panel and its Technical Sub-Committees by shaping and providing technical input to the discussion; ensuring industry issues and work items are discussed in the right places and taken forward; and ensuring SEC obligations are understood and being met. A sound understanding of the technical arrangements underpinning the Smart Metering infrastructure, as well as how it is governed, is therefore essential to the role. There are five Technical Sub-Committees covering testing, governance, technical architecture, operations, communications, and device assurance. Our Technical Sub-Committees comprise key industry stakeholders (SEC Parties) representing Energy Suppliers, Equipment Manufacturers, Network Operators, and the Data Communications Company (DCC) affording the role holder the opportunity to develop extensive relationships and insight into the industry. You will also liaise with the Department for Energy Security & Net Zero (DESNZ) and Ofgem, so will have the opportunity to shape and influence the direction of the wider smart metering programme. Strong stakeholder management skills are therefore a must. You will play a lead role in supporting the technical architecture and device assurance committees, working alongside the Chairs of those meetings, to guide and shape meeting agendas, and the forward work plan and deliver high-quality papers and presentations to support the discussion. In support of the SMDA Sub-Committee, you will also manage the contractual relationship with the third-party Test House, ensuring their effective delivery. There is scope for the role to change over time, and for the Consultant to support other Technical Sub- Committees in line with their skills and as needs arise. You will work with a small team of consultants who provide expertise to support the Technical Sub-Committees, and you will also engage with technical and Smart Energy Code experts outside the team. The SECAS team itself comprises over 35 motivated individuals who pride themselves on quality of delivery while also fostering a collaborative and fun atmosphere. We operate a hybrid working approach with a mix of office and remote working, with the team expected to be in Gemserv's London office for part of the week. Responsibilities As a Senior Technical Consultant, your responsibilities will include: Building and maintaining strong relationships with the Chairs of the sub-committees and SEC Panel; Liaising with the DCC, DESNZ and Ofgem on the technical aspects of the SEC and representing those views at industry governance and DCC run forums; Successful management of Sub-Committees, including developing high-quality inputs and outputs for meetings, active coordination of logs and trackers, and leading any projects commissioned. Developing an understanding of priorities and key issues for DCC Users; engaging with Users to develop potential changes to ways of working; Managing technical issues affecting operations under the SEC. Providing a leadership role for the Smart Meter Design Assurance (SMDA) Scheme including driving the agenda and forward planning for the Scheme, oversight of technical projects related to the Scheme, ensuring Scheme Documents are maintained, and effectively managing the delivery of external testing capability, both contractually and from a service perspective, ensuring any procurements or contract extensions are put in place. Line Management of technical Consultants Competitive salary plus bonus and excellent benefits package Qualifications Requirements Candidates must have a solid understanding of the SEC and its Subsidiary Documents, the smart metering arrangements, and the governance and technical arrangements underpinning these, having worked in the energy or smart metering sector for at least four years. Whilst expertise in the SEC is very beneficial, we will also consider candidates with similar skills and experience in other industry codes. In addition, successful candidates will: Exceptional communication skills, both written and verbal, and can understand and communicate complex issues and solutions to technical and non-technical stakeholders Skills, knowledge, and technical confidence to work with SEC Parties, the Panel and Sub-Committees, Meeting Chairs, Ofgem, and DESNZ, and to challenge views and assumptions with these stakeholders Strong client and stakeholder management skills, and be proactive in identifying and addressing client requirements Excellent planning and organisational abilities, are able to manage their time, and be adaptable to varying workloads and changing priorities Excellent problem-solving and analysis skills strive for excellence in their work and that of others, able to deliver high-quality work, being methodical, diligent, and paying attention to the detail Fast learner, able to assimilate and understand new information and subject areas in a short space of time Team player, able to work as part of a team and support colleagues, with good interpersonal skills Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
Mar 28, 2024
Full time
Senior Consultant London, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today's social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Smart Energy Code (SEC), the "rulebook" for smart meters, underpins the smart meter rollout programme in Great Britain, and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on the energy industry's behalf since 2013. It's a complex, challenging and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for a Senior Consultant to join us who has good knowledge of the smart metering regulatory arrangements and excellent communication and stakeholder management skills. The Role In your role as Senior Technical Consultant, you will be working in a dedicated team whose responsibility is, via the relevant committees, to ensure that the Smart Meter infrastructure is designed effectively, tested properly, and working correctly, as defined by the SEC. You will provide support to the SEC Panel and its Technical Sub-Committees by shaping and providing technical input to the discussion; ensuring industry issues and work items are discussed in the right places and taken forward; and ensuring SEC obligations are understood and being met. A sound understanding of the technical arrangements underpinning the Smart Metering infrastructure, as well as how it is governed, is therefore essential to the role. There are five Technical Sub-Committees covering testing, governance, technical architecture, operations, communications, and device assurance. Our Technical Sub-Committees comprise key industry stakeholders (SEC Parties) representing Energy Suppliers, Equipment Manufacturers, Network Operators, and the Data Communications Company (DCC) affording the role holder the opportunity to develop extensive relationships and insight into the industry. You will also liaise with the Department for Energy Security & Net Zero (DESNZ) and Ofgem, so will have the opportunity to shape and influence the direction of the wider smart metering programme. Strong stakeholder management skills are therefore a must. You will play a lead role in supporting the technical architecture and device assurance committees, working alongside the Chairs of those meetings, to guide and shape meeting agendas, and the forward work plan and deliver high-quality papers and presentations to support the discussion. In support of the SMDA Sub-Committee, you will also manage the contractual relationship with the third-party Test House, ensuring their effective delivery. There is scope for the role to change over time, and for the Consultant to support other Technical Sub- Committees in line with their skills and as needs arise. You will work with a small team of consultants who provide expertise to support the Technical Sub-Committees, and you will also engage with technical and Smart Energy Code experts outside the team. The SECAS team itself comprises over 35 motivated individuals who pride themselves on quality of delivery while also fostering a collaborative and fun atmosphere. We operate a hybrid working approach with a mix of office and remote working, with the team expected to be in Gemserv's London office for part of the week. Responsibilities As a Senior Technical Consultant, your responsibilities will include: Building and maintaining strong relationships with the Chairs of the sub-committees and SEC Panel; Liaising with the DCC, DESNZ and Ofgem on the technical aspects of the SEC and representing those views at industry governance and DCC run forums; Successful management of Sub-Committees, including developing high-quality inputs and outputs for meetings, active coordination of logs and trackers, and leading any projects commissioned. Developing an understanding of priorities and key issues for DCC Users; engaging with Users to develop potential changes to ways of working; Managing technical issues affecting operations under the SEC. Providing a leadership role for the Smart Meter Design Assurance (SMDA) Scheme including driving the agenda and forward planning for the Scheme, oversight of technical projects related to the Scheme, ensuring Scheme Documents are maintained, and effectively managing the delivery of external testing capability, both contractually and from a service perspective, ensuring any procurements or contract extensions are put in place. Line Management of technical Consultants Competitive salary plus bonus and excellent benefits package Qualifications Requirements Candidates must have a solid understanding of the SEC and its Subsidiary Documents, the smart metering arrangements, and the governance and technical arrangements underpinning these, having worked in the energy or smart metering sector for at least four years. Whilst expertise in the SEC is very beneficial, we will also consider candidates with similar skills and experience in other industry codes. In addition, successful candidates will: Exceptional communication skills, both written and verbal, and can understand and communicate complex issues and solutions to technical and non-technical stakeholders Skills, knowledge, and technical confidence to work with SEC Parties, the Panel and Sub-Committees, Meeting Chairs, Ofgem, and DESNZ, and to challenge views and assumptions with these stakeholders Strong client and stakeholder management skills, and be proactive in identifying and addressing client requirements Excellent planning and organisational abilities, are able to manage their time, and be adaptable to varying workloads and changing priorities Excellent problem-solving and analysis skills strive for excellence in their work and that of others, able to deliver high-quality work, being methodical, diligent, and paying attention to the detail Fast learner, able to assimilate and understand new information and subject areas in a short space of time Team player, able to work as part of a team and support colleagues, with good interpersonal skills Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar
Senior Consultant London, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Smart Energy Code (SEC), the rulebook for smart meters, underpins the smart meter rollout programme in Great Britain, and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on the energy industry s behalf since 2013. It s a complex, challenging and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for a Senior Consultant to join us who has good knowledge of the smart metering regulatory arrangements and excellent communication and stakeholder management skills. The Role In your role as Senior Technical Consultant, you will be working in a dedicated team whose responsibility is, via the relevant committees, to ensure that the Smart Meter infrastructure is designed effectively, tested properly, and working correctly, as defined by the SEC. You will provide support to the SEC Panel and its Technical Sub-Committees by shaping and providing technical input to the discussion; ensuring industry issues and work items are discussed in the right places and taken forward; and ensuring SEC obligations are understood and being met. A sound understanding of the technical arrangements underpinning the Smart Metering infrastructure, as well as how it is governed, is therefore essential to the role. There are five Technical Sub-Committees covering testing, governance, technical architecture, operations, communications, and device assurance. Our Technical Sub-Committees comprise key industry stakeholders (SEC Parties) representing Energy Suppliers, Equipment Manufacturers, Network Operators, and the Data Communications Company (DCC) affording the role holder the opportunity to develop extensive relationships and insight into the industry. You will also liaise with the Department for Energy Security & Net Zero (DESNZ) and Ofgem, so will have the opportunity to shape and influence the direction of the wider smart metering programme. Strong stakeholder management skills are therefore a must. You will play a lead role in supporting the technical architecture and device assurance committees, working alongside the Chairs of those meetings, to guide and shape meeting agendas, and the forward work plan and deliver high-quality papers and presentations to support the discussion. In support of the SMDA Sub-Committee, you will also manage the contractual relationship with the third-party Test House, ensuring their effective delivery. There is scope for the role to change over time, and for the Consultant to support other Technical Sub- Committees in line with their skills and as needs arise. You will work with a small team of consultants who provide expertise to support the Technical Sub-Committees, and you will also engage with technical and Smart Energy Code experts outside the team. The SECAS team itself comprises over 35 motivated individuals who pride themselves on quality of delivery while also fostering a collaborative and fun atmosphere. We operate a hybrid working approach with a mix of office and remote working, with the team expected to be in Gemserv s London office for part of the week. Responsibilities As a Senior Technical Consultant, your responsibilities will include: Building and maintaining strong relationships with the Chairs of the sub-committees and SEC Panel; Liaising with the DCC, DESNZ and Ofgem on the technical aspects of the SEC and representing those views at industry governance and DCC run forums; Successful management of Sub-Committees, including developing high-quality inputs and outputs for meetings, active coordination of logs and trackers, and leading any projects commissioned. Developing an understanding of priorities and key issues for DCC Users; engaging with Users to develop potential changes to ways of working; Managing technical issues affecting operations under the SEC. Providing a leadership role for the Smart Meter Design Assurance (SMDA) Scheme including driving the agenda and forward planning for the Scheme, oversight of technical projects related to the Scheme, ensuring Scheme Documents are maintained, and effectively managing the delivery of external testing capability, both contractually and from a service perspective, ensuring any procurements or contract extensions are put in place. Line Management of technical Consultants Competitive salary plus bonus and excellent benefits package Qualifications Requirements Candidates must have a solid understanding of the SEC and its Subsidiary Documents, the smart metering arrangements, and the governance and technical arrangements underpinning these, having worked in the energy or smart metering sector for at least four years. Whilst expertise in the SEC is very beneficial, we will also consider candidates with similar skills and experience in other industry codes. In addition, successful candidates will: Exceptional communication skills, both written and verbal, and can understand and communicate complex issues and solutions to technical and non-technical stakeholders Skills, knowledge, and technical confidence to work with SEC Parties, the Panel and Sub-Committees, Meeting Chairs, Ofgem, and DESNZ, and to challenge views and assumptions with these stakeholders Strong client and stakeholder management skills, and be proactive in identifying and addressing client requirements Excellent planning and organisational abilities, are able to manage their time, and be adaptable to varying workloads and changing priorities Excellent problem-solving and analysis skills strive for excellence in their work and that of others, able to deliver high-quality work, being methodical, diligent, and paying attention to the detail Fast learner, able to assimilate and understand new information and subject areas in a short space of time Team player, able to work as part of a team and support colleagues, with good interpersonal skills Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Mar 28, 2024
Full time
Senior Consultant London, UK Full-time Contract Type: Permanent contract Company Description Gemserv is an expert provider of professional services. We are purpose-driven, working across multiple sectors including energy, low carbon, the public sector and health to tackle today s social and environmental challenges. Established in 2002, the business provides a range of consultancy and outsourcing capabilities including programme management, market design and governance. We also have extensive and award winning capabilities across cyber security, data privacy and digital transformation. We are a B Corp, IIP Gold accredited and a Financial Times Leading Management Consultancy for 2021 and 2022. Our purpose is to make things that matter work better for everyone. The nature of what we do means we are very much a people business. The contribution every member of the team makes to our diverse range of experience, skills and personalities is valued. We invest heavily in learning and development to enable our people to develop skills and gain experience which will enhance career prospects for life. Many who started their careers with us have rapidly progressed to more senior positions. At Gemserv no two days are the same, but we believe in a flexible approach to working which we know our employees value. We also offer an attractive package of benefits in addition to highly competitive salaries including bonus scheme, pension and healthcare, season ticket loans, discounted gym membership, Cycle to Work scheme and more. Job Description The Smart Energy Code (SEC), the rulebook for smart meters, underpins the smart meter rollout programme in Great Britain, and is opening up opportunities for the future direction of the market. Gemserv has been providing the Smart Energy Code Administration and Secretariat (SECAS) service on the energy industry s behalf since 2013. It s a complex, challenging and ground-breaking sector and would suit someone who wants to make a real difference in the transition to Net Zero. We are looking for a Senior Consultant to join us who has good knowledge of the smart metering regulatory arrangements and excellent communication and stakeholder management skills. The Role In your role as Senior Technical Consultant, you will be working in a dedicated team whose responsibility is, via the relevant committees, to ensure that the Smart Meter infrastructure is designed effectively, tested properly, and working correctly, as defined by the SEC. You will provide support to the SEC Panel and its Technical Sub-Committees by shaping and providing technical input to the discussion; ensuring industry issues and work items are discussed in the right places and taken forward; and ensuring SEC obligations are understood and being met. A sound understanding of the technical arrangements underpinning the Smart Metering infrastructure, as well as how it is governed, is therefore essential to the role. There are five Technical Sub-Committees covering testing, governance, technical architecture, operations, communications, and device assurance. Our Technical Sub-Committees comprise key industry stakeholders (SEC Parties) representing Energy Suppliers, Equipment Manufacturers, Network Operators, and the Data Communications Company (DCC) affording the role holder the opportunity to develop extensive relationships and insight into the industry. You will also liaise with the Department for Energy Security & Net Zero (DESNZ) and Ofgem, so will have the opportunity to shape and influence the direction of the wider smart metering programme. Strong stakeholder management skills are therefore a must. You will play a lead role in supporting the technical architecture and device assurance committees, working alongside the Chairs of those meetings, to guide and shape meeting agendas, and the forward work plan and deliver high-quality papers and presentations to support the discussion. In support of the SMDA Sub-Committee, you will also manage the contractual relationship with the third-party Test House, ensuring their effective delivery. There is scope for the role to change over time, and for the Consultant to support other Technical Sub- Committees in line with their skills and as needs arise. You will work with a small team of consultants who provide expertise to support the Technical Sub-Committees, and you will also engage with technical and Smart Energy Code experts outside the team. The SECAS team itself comprises over 35 motivated individuals who pride themselves on quality of delivery while also fostering a collaborative and fun atmosphere. We operate a hybrid working approach with a mix of office and remote working, with the team expected to be in Gemserv s London office for part of the week. Responsibilities As a Senior Technical Consultant, your responsibilities will include: Building and maintaining strong relationships with the Chairs of the sub-committees and SEC Panel; Liaising with the DCC, DESNZ and Ofgem on the technical aspects of the SEC and representing those views at industry governance and DCC run forums; Successful management of Sub-Committees, including developing high-quality inputs and outputs for meetings, active coordination of logs and trackers, and leading any projects commissioned. Developing an understanding of priorities and key issues for DCC Users; engaging with Users to develop potential changes to ways of working; Managing technical issues affecting operations under the SEC. Providing a leadership role for the Smart Meter Design Assurance (SMDA) Scheme including driving the agenda and forward planning for the Scheme, oversight of technical projects related to the Scheme, ensuring Scheme Documents are maintained, and effectively managing the delivery of external testing capability, both contractually and from a service perspective, ensuring any procurements or contract extensions are put in place. Line Management of technical Consultants Competitive salary plus bonus and excellent benefits package Qualifications Requirements Candidates must have a solid understanding of the SEC and its Subsidiary Documents, the smart metering arrangements, and the governance and technical arrangements underpinning these, having worked in the energy or smart metering sector for at least four years. Whilst expertise in the SEC is very beneficial, we will also consider candidates with similar skills and experience in other industry codes. In addition, successful candidates will: Exceptional communication skills, both written and verbal, and can understand and communicate complex issues and solutions to technical and non-technical stakeholders Skills, knowledge, and technical confidence to work with SEC Parties, the Panel and Sub-Committees, Meeting Chairs, Ofgem, and DESNZ, and to challenge views and assumptions with these stakeholders Strong client and stakeholder management skills, and be proactive in identifying and addressing client requirements Excellent planning and organisational abilities, are able to manage their time, and be adaptable to varying workloads and changing priorities Excellent problem-solving and analysis skills strive for excellence in their work and that of others, able to deliver high-quality work, being methodical, diligent, and paying attention to the detail Fast learner, able to assimilate and understand new information and subject areas in a short space of time Team player, able to work as part of a team and support colleagues, with good interpersonal skills Upon employment, employees should also have a sound awareness of the Company's Information, Quality, Environmental and Energy Management Systems Additional Information WHAT WE OFFER 25 days annual leave, plus bank holidays Profit related Bonus (discretionary) Reward and recognition schemes Flexible working Private Bupa healthcare Life Assurance (up to 4 times annual salary) Matched pension contributions Season Ticket Loan Cycle to work scheme Buy and Sell annual leave Reimbursement of eye test and up to £50 towards glasses or contacts Corporate gym rates Employee Assistance Programme Summer and Christmas parties, along with monthly Gembar TO APPLY PLEASE CLICK THE "APPLY NOW" BUTTON AND YOU WILL BE REDIRECTED TO BEGIN THE APPLICATION PROCES
Introduction Here at Fnality, we are powering the future of finance, together: combining best in class technology with free-flowing creativity, and expertise that can make business better for everyone. There are no precedents for what we're doing. With you on our side, we'll be setting new ones every day. The Head of Information SecurityRole: This role is fundamental to the success of the Fnality UK team as we propel towards the launch of our Fnality UK payment system. Our culture is fast-moving, so we're looking for someone who is super organised, confident using technology along with having laser focus whilst balancing multiple priorities. Reporting into the Chief Information Officer, the person profile would require deep IT Security and Information Assurance exposure, providing InfoSec management capabilities for a mission critical DLT and Blockchain based payment system. The main outcomes of the role are: Leads and manages Fnality UK's overall approach to data security and information protection. Plans, analyses, designs, configures, tests, implements, and maintains Fnality UK's information security infrastructure responsive to business requirements and applicable regulations. Develops and manages Fnality UK's overall approach to data security and information protection Align standards, frameworks and security with overall business and technology strategy Design's security architecture elements to mitigate threats as they emerge Audits the collection, use and retention of all personal data within Fnality UK and wider payment ecosystem Ensures all Fnality UK policies around data protection and information security are up to date and fit for purpose Design an effective approach to measuring the effectiveness the IS framework Your main responsibilities will include (but not limited to): Acts as a subject matter expert on data security for projects looking to implement new tools, products, or processes. Supports the CIO to achieve the highest standards of information security across Fnality UK Payment landscape Oversees maintenance of systems to protect data from unauthorized users Develops and maintains process maps, which show how data flows through the organisation Leads and facilitates organisational training and communications around data security and information protection issues. Oversee incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches as necessary. Implements measures to protect digital files and information systems against unauthorized access, modification, or destruction Maintains data and monitor security access Develops strategies to respond to and recover from a security breach Coordinate's security plans with outside vendors Develop or implement tools to assist in detection, prevention, and analysis of security threats Develops modules and leads on awareness training on information security standards, policies, and best practices Conducts periodic network scans to find any vulnerability What we need from you : Certified Information System Security Professional (CISSP) Or Certified Information Security Manager (CISM) An SME on Information Security FinTech, Financial Services or Start-Up Experience. Willingness to get involved with a multitude of work and changing prioritie Attention to detail Ability to see the bigger picture Nice to have: Certified Ethical Hacker (CEH) CompTIA Security+ Certified Information Systems Auditor (CISA) What can we offer: As well as the opportunity to make this role your own and really shape the future of Fnality, we offer a market leading compensation package which includes (but not limited to): Remote First environment with a centralLondon office for those who want it. Pension scheme with Royal London (5% Company contribution) Private Medical Insurance with BUPA 25 Days Annual Leave + 8 Swappable Public Holidays Quarterly paid Wellbeing days + Birthday off Health cash plan covering dental, optical and more 24/7 confidential employee helpline Values and Outcomes way of working (flexibility) Once in a generation opportunity to shape a dynamic blockchain start-up on the cutting edge of fin-tech Our Values : We embrace diversity and equal opportunity and are committed to building a team that not only shares our values but represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will be as individuals and as a team. Please talk to us about your ideal working arrangements and how we can enable you to bring your best and support our success. Eligibility: This role is a UK based role, and you must be eligible to work in the UK. Please note we cannot sponsor visas for this role. A bit more about us Digital transformation is changing our lives, work and businesses. While other sectors evolve however, financial markets remain slow, fragmented and siloed. What the world needs now is a future-facing financial system for the digital age. At Fnality, we have been speaking - and listening - to the real users of today's financial systems. From businesses to banks, there is a clear, collective ambition for a simpler, faster, safer and more resilient payment system; one that can move and settle money quickly and efficiently, with minimised risk and much more transparency. Fnality UK Limited (Fnality UK) is the newest and first entity within the Fnality Global Payments ecosystem, the operator of a newly regulated payment system for the United Kingdom. Fnality UK operates on a Lean resourcing model, so we need people to be flexible and happy to get involved in a variety of tasks. How will we use the information about you? We will use your personal information to process your application, to enable us to assess your suitability for a role and for other legitimate business purposes such as improving our sites and talent management practices. We may share your data with third parties to achieve these purposes. We will not use or share your information for marketing purposes. We will take appropriate security measures to safeguard your information in accordance with data protection legislation. If you would like further information about how your information may be processed by us, please contact us at .
Mar 28, 2024
Full time
Introduction Here at Fnality, we are powering the future of finance, together: combining best in class technology with free-flowing creativity, and expertise that can make business better for everyone. There are no precedents for what we're doing. With you on our side, we'll be setting new ones every day. The Head of Information SecurityRole: This role is fundamental to the success of the Fnality UK team as we propel towards the launch of our Fnality UK payment system. Our culture is fast-moving, so we're looking for someone who is super organised, confident using technology along with having laser focus whilst balancing multiple priorities. Reporting into the Chief Information Officer, the person profile would require deep IT Security and Information Assurance exposure, providing InfoSec management capabilities for a mission critical DLT and Blockchain based payment system. The main outcomes of the role are: Leads and manages Fnality UK's overall approach to data security and information protection. Plans, analyses, designs, configures, tests, implements, and maintains Fnality UK's information security infrastructure responsive to business requirements and applicable regulations. Develops and manages Fnality UK's overall approach to data security and information protection Align standards, frameworks and security with overall business and technology strategy Design's security architecture elements to mitigate threats as they emerge Audits the collection, use and retention of all personal data within Fnality UK and wider payment ecosystem Ensures all Fnality UK policies around data protection and information security are up to date and fit for purpose Design an effective approach to measuring the effectiveness the IS framework Your main responsibilities will include (but not limited to): Acts as a subject matter expert on data security for projects looking to implement new tools, products, or processes. Supports the CIO to achieve the highest standards of information security across Fnality UK Payment landscape Oversees maintenance of systems to protect data from unauthorized users Develops and maintains process maps, which show how data flows through the organisation Leads and facilitates organisational training and communications around data security and information protection issues. Oversee incident response planning as well as the investigation of security breaches and assist with disciplinary and legal matters associated with such breaches as necessary. Implements measures to protect digital files and information systems against unauthorized access, modification, or destruction Maintains data and monitor security access Develops strategies to respond to and recover from a security breach Coordinate's security plans with outside vendors Develop or implement tools to assist in detection, prevention, and analysis of security threats Develops modules and leads on awareness training on information security standards, policies, and best practices Conducts periodic network scans to find any vulnerability What we need from you : Certified Information System Security Professional (CISSP) Or Certified Information Security Manager (CISM) An SME on Information Security FinTech, Financial Services or Start-Up Experience. Willingness to get involved with a multitude of work and changing prioritie Attention to detail Ability to see the bigger picture Nice to have: Certified Ethical Hacker (CEH) CompTIA Security+ Certified Information Systems Auditor (CISA) What can we offer: As well as the opportunity to make this role your own and really shape the future of Fnality, we offer a market leading compensation package which includes (but not limited to): Remote First environment with a centralLondon office for those who want it. Pension scheme with Royal London (5% Company contribution) Private Medical Insurance with BUPA 25 Days Annual Leave + 8 Swappable Public Holidays Quarterly paid Wellbeing days + Birthday off Health cash plan covering dental, optical and more 24/7 confidential employee helpline Values and Outcomes way of working (flexibility) Once in a generation opportunity to shape a dynamic blockchain start-up on the cutting edge of fin-tech Our Values : We embrace diversity and equal opportunity and are committed to building a team that not only shares our values but represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we will be as individuals and as a team. Please talk to us about your ideal working arrangements and how we can enable you to bring your best and support our success. Eligibility: This role is a UK based role, and you must be eligible to work in the UK. Please note we cannot sponsor visas for this role. A bit more about us Digital transformation is changing our lives, work and businesses. While other sectors evolve however, financial markets remain slow, fragmented and siloed. What the world needs now is a future-facing financial system for the digital age. At Fnality, we have been speaking - and listening - to the real users of today's financial systems. From businesses to banks, there is a clear, collective ambition for a simpler, faster, safer and more resilient payment system; one that can move and settle money quickly and efficiently, with minimised risk and much more transparency. Fnality UK Limited (Fnality UK) is the newest and first entity within the Fnality Global Payments ecosystem, the operator of a newly regulated payment system for the United Kingdom. Fnality UK operates on a Lean resourcing model, so we need people to be flexible and happy to get involved in a variety of tasks. How will we use the information about you? We will use your personal information to process your application, to enable us to assess your suitability for a role and for other legitimate business purposes such as improving our sites and talent management practices. We may share your data with third parties to achieve these purposes. We will not use or share your information for marketing purposes. We will take appropriate security measures to safeguard your information in accordance with data protection legislation. If you would like further information about how your information may be processed by us, please contact us at .
Brook Street (UK) Ltd is delighted to be seeking Arc Room Customer Service Operators for our security client based in East Belfast - Airport Road area. We are seeking candidates who want to have a career and just not a job! This role is suited to candidates who are passionate about customer service. Working for this globally-recognised household name, the successful candidates will operate in a rapid-response fashion to ensure that clients requirements are dealt with efficiently, accurately, and within deadline. Our client offers excellent classroom-based training as well as continual on-the-job training and coaching. There is free car parking on site, and kitchen for employees to use in this modern building. This is a full time, permanent job with an average of 42 hours per week. The Customer Service Operators will work 12-hour shifts - in week one of the rota you would work 36 hours and in week two, you work 48 hours. The shifts are office based and you would work shifts - 7am to 7pm and then 7pm to 7am In return you will join a successful, experienced, vibrant team and be paid a salary of 24,111 per annum. To apply for this job please send your CV to Colleen Farquharson via the Apply Link
Mar 28, 2024
Full time
Brook Street (UK) Ltd is delighted to be seeking Arc Room Customer Service Operators for our security client based in East Belfast - Airport Road area. We are seeking candidates who want to have a career and just not a job! This role is suited to candidates who are passionate about customer service. Working for this globally-recognised household name, the successful candidates will operate in a rapid-response fashion to ensure that clients requirements are dealt with efficiently, accurately, and within deadline. Our client offers excellent classroom-based training as well as continual on-the-job training and coaching. There is free car parking on site, and kitchen for employees to use in this modern building. This is a full time, permanent job with an average of 42 hours per week. The Customer Service Operators will work 12-hour shifts - in week one of the rota you would work 36 hours and in week two, you work 48 hours. The shifts are office based and you would work shifts - 7am to 7pm and then 7pm to 7am In return you will join a successful, experienced, vibrant team and be paid a salary of 24,111 per annum. To apply for this job please send your CV to Colleen Farquharson via the Apply Link
We are seeking a Junior Developer for UK Power Networks in central Ipswich. This will be for 6-6 months but could become long term. JOB PURPOSE: To play a key role in the implementation of UK Power Networks Digital Strategy by transforming the way the business utilises technology and data to sustain and increase business performance. As a Junior Developer your primary focus will be to Support the Technology Specialists to define, build and continuously improve the core systems and data infrastructure of the business. You will be involved in designing solutions for on-premise and cloud-based technologies. You will be a vital part of a dynamic team defining and delivering continuous change into our systems and data architecture driven increasingly by cloud-based solutions. What you deliver will drive the realisation of the Digital Strategy through enabling technology services that allow true business agility, robust systems resilience, and excellent data intelligence. Specifically, you will be maintaining in house business applications and also working on minor bug fixes, including front-end user interface design, server-side code, any business logic, and database integration. This role is vital to enable the delivery of the UK Power Networks digital strategy and being able to set UK Power Networks up to operate within the expectations of the RIIO-ED2 regime. investment. PRINCIPAL ACCOUNTABILITIES: This role will be responsible for the following: Supporting technology change • Take a Supporting role in the customer service agile team, prioritising own workload. • Be primary contact in the customer service agile team, prioritise workload according to agreed attributes including understanding the impact of not delivering. • collaboration with representatives from across the business in the delivery of change for on-premises and cloud-based solutions. • Support waterfall project delivery for certain projects and scope, working with project managers and team members to achieve the required outcomes. Technology solving business challenges. • Showing thought approach in how to rapidly assess and select relevant technology solutions to deliver business needs in a scalable and supportable manner. • Showing deep understanding to keep abreast of technology advances and identifying how and when such capabilities can be tested and utilised to drive digital innovation. • Being passionate about how tech works and getting hands-on to develop cloud-based prototypes to rapidly prove business value and drive learning through action . Driving data change • Ensure your work is done with robustness, scalability and best practices in mind. • Advocating best practices in data governance, ownership and stewardship within the team Ensuring standards and controls • Document customer service technology system strategies, roadmaps and standards and ensuring their alignment and support of UK Power Networks business vision and objectives. • Support the development and adherence to technology principles and guardrails to support the realisation of the enterprise architecture and the corresponding business vision and strategy. Managing Communication • Maintain key stakeholder relationships in the business to continuously understand their biggest challenges and data needs, incorporating these needs into technology design and implementation. NATURE AND SCOPE: UK Power Networks is UK's largest electricity distribution network operator, delivering electricity to approximately 18 million customers, including critical infrastructure and businesses across the country. As we face new opportunities and challenges such as smart meters, electric vehicles and a carbon neutral future, we need to simultaneously transform the way use technology to evolve the service we offer to customers & the platform our teams use to serve them. It is the purpose of this initiative to drive this transformation, by complimenting the digital strategy that will seek to make UK Power Networks a in data driven decision making. You will have the opportunity to have a major impact across the company and change the way technology and data is utilised by employees and customers of UK Power Networks. We are accountable in supporting the business in achieving its vision of becoming an 'employer of choice', 'a respected and trusted corporate citizen' and 'sustainably cost efficient'. SKILLS, QUALIFICATIONS AND EXPERIENCE: Qualifications • Education to degree level is desirable but not essential. Experience • Knowledge or experience in working in Agile Delivery Teams and/or leveraging the Scaled Agile Framework for Enterprises (SAFE) • Experience is required in the creation and maintenance of databases within SQL server. This includes schema normalisation, production of views, stored procedures, triggers and user access control. • Extensive experience with Office 365 and Azure as well as data visualisation tools such as PowerBI • Knowledge of the energy and utilities sector is very much preferred. Technical Skills • Writing clean, concise, commented and exceptional code standards within, but not limited to (C# / JavaScript / VBA/HTML / Razor mark-up/SQL) • Using and deploying Microsoft O365 and Azure cloud services utilising SaaS, PaaS and IaaS models • Designing and delivery of solutions on or integrating with real-time systems • Architecting, designing and delivery of packaged solutions including integration into the wider IT estate. • Designing and implementing cloud-based solutions data engineering solutions, including designing the networking and security arrangements. Using technologies such as Azure Data Lakes, Azure Data Factory, Azure Databricks, Azure SQL Data Warehouse/Synapse Analytics, HDInsight, Azure Analysis Services, NoSQL DBs • Championing an automation data driven mindset and knowledge of any programming/scripting (e.g. PowerShell, Go, Python, Ruby, .NET,) • Regularly using data analytics technology and scripting (e.g. SQL, Python/R, NoSQL, PowerBI, Notebooks, machine learning) • In depth understanding of Windows, Linux and Networking systems. • Working with real-time event ingestion engines such as Azure Event Hubs or Apache Kafka, have developed connectors for a range of different data sources. • Excellent range of communication skills, including being able to translate technical issues into non-technical terms and attain complex details from stakeholders quickly and easily.
Mar 28, 2024
Contractor
We are seeking a Junior Developer for UK Power Networks in central Ipswich. This will be for 6-6 months but could become long term. JOB PURPOSE: To play a key role in the implementation of UK Power Networks Digital Strategy by transforming the way the business utilises technology and data to sustain and increase business performance. As a Junior Developer your primary focus will be to Support the Technology Specialists to define, build and continuously improve the core systems and data infrastructure of the business. You will be involved in designing solutions for on-premise and cloud-based technologies. You will be a vital part of a dynamic team defining and delivering continuous change into our systems and data architecture driven increasingly by cloud-based solutions. What you deliver will drive the realisation of the Digital Strategy through enabling technology services that allow true business agility, robust systems resilience, and excellent data intelligence. Specifically, you will be maintaining in house business applications and also working on minor bug fixes, including front-end user interface design, server-side code, any business logic, and database integration. This role is vital to enable the delivery of the UK Power Networks digital strategy and being able to set UK Power Networks up to operate within the expectations of the RIIO-ED2 regime. investment. PRINCIPAL ACCOUNTABILITIES: This role will be responsible for the following: Supporting technology change • Take a Supporting role in the customer service agile team, prioritising own workload. • Be primary contact in the customer service agile team, prioritise workload according to agreed attributes including understanding the impact of not delivering. • collaboration with representatives from across the business in the delivery of change for on-premises and cloud-based solutions. • Support waterfall project delivery for certain projects and scope, working with project managers and team members to achieve the required outcomes. Technology solving business challenges. • Showing thought approach in how to rapidly assess and select relevant technology solutions to deliver business needs in a scalable and supportable manner. • Showing deep understanding to keep abreast of technology advances and identifying how and when such capabilities can be tested and utilised to drive digital innovation. • Being passionate about how tech works and getting hands-on to develop cloud-based prototypes to rapidly prove business value and drive learning through action . Driving data change • Ensure your work is done with robustness, scalability and best practices in mind. • Advocating best practices in data governance, ownership and stewardship within the team Ensuring standards and controls • Document customer service technology system strategies, roadmaps and standards and ensuring their alignment and support of UK Power Networks business vision and objectives. • Support the development and adherence to technology principles and guardrails to support the realisation of the enterprise architecture and the corresponding business vision and strategy. Managing Communication • Maintain key stakeholder relationships in the business to continuously understand their biggest challenges and data needs, incorporating these needs into technology design and implementation. NATURE AND SCOPE: UK Power Networks is UK's largest electricity distribution network operator, delivering electricity to approximately 18 million customers, including critical infrastructure and businesses across the country. As we face new opportunities and challenges such as smart meters, electric vehicles and a carbon neutral future, we need to simultaneously transform the way use technology to evolve the service we offer to customers & the platform our teams use to serve them. It is the purpose of this initiative to drive this transformation, by complimenting the digital strategy that will seek to make UK Power Networks a in data driven decision making. You will have the opportunity to have a major impact across the company and change the way technology and data is utilised by employees and customers of UK Power Networks. We are accountable in supporting the business in achieving its vision of becoming an 'employer of choice', 'a respected and trusted corporate citizen' and 'sustainably cost efficient'. SKILLS, QUALIFICATIONS AND EXPERIENCE: Qualifications • Education to degree level is desirable but not essential. Experience • Knowledge or experience in working in Agile Delivery Teams and/or leveraging the Scaled Agile Framework for Enterprises (SAFE) • Experience is required in the creation and maintenance of databases within SQL server. This includes schema normalisation, production of views, stored procedures, triggers and user access control. • Extensive experience with Office 365 and Azure as well as data visualisation tools such as PowerBI • Knowledge of the energy and utilities sector is very much preferred. Technical Skills • Writing clean, concise, commented and exceptional code standards within, but not limited to (C# / JavaScript / VBA/HTML / Razor mark-up/SQL) • Using and deploying Microsoft O365 and Azure cloud services utilising SaaS, PaaS and IaaS models • Designing and delivery of solutions on or integrating with real-time systems • Architecting, designing and delivery of packaged solutions including integration into the wider IT estate. • Designing and implementing cloud-based solutions data engineering solutions, including designing the networking and security arrangements. Using technologies such as Azure Data Lakes, Azure Data Factory, Azure Databricks, Azure SQL Data Warehouse/Synapse Analytics, HDInsight, Azure Analysis Services, NoSQL DBs • Championing an automation data driven mindset and knowledge of any programming/scripting (e.g. PowerShell, Go, Python, Ruby, .NET,) • Regularly using data analytics technology and scripting (e.g. SQL, Python/R, NoSQL, PowerBI, Notebooks, machine learning) • In depth understanding of Windows, Linux and Networking systems. • Working with real-time event ingestion engines such as Azure Event Hubs or Apache Kafka, have developed connectors for a range of different data sources. • Excellent range of communication skills, including being able to translate technical issues into non-technical terms and attain complex details from stakeholders quickly and easily.
CCTV Administration Coordinator Office Angels are looking for a CCTV Administration Coordinator to join a small construction company based in the East London area. The candidate will monitoring sensitive camera footage, reviewing images and logging incidents onto the client's internal system. East London 14ph 8.30am - 4:30pm Monday to Friday Office based role Temp for 7 weeks An amazing benefits package includes: Weekly pay every Friday Easy timesheet accessibility with mobile support Up to 29 days annual leave Perks at work and discount schemes for all major retailers and over 150 high street stores Access to free eye-care vouchers and discounts towards glasses for VDU purposes Access to well-being platforms FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service Temp of the Month awards Dedicated consultant to support your job search and offer expert interview tips Duties of the role: Reviewing & handling sensitive camera footage Monitoring and identifying incidents Reviewing still images & logging onto internal system Liaising with controllers/internal employees Studying around 70 cameras at one time & footage at 10 minute intervals Candidate: Prior experience within a similar role such as CCTV Operator or security Officer High attention to detail Excellent communication skills Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Seasonal
CCTV Administration Coordinator Office Angels are looking for a CCTV Administration Coordinator to join a small construction company based in the East London area. The candidate will monitoring sensitive camera footage, reviewing images and logging incidents onto the client's internal system. East London 14ph 8.30am - 4:30pm Monday to Friday Office based role Temp for 7 weeks An amazing benefits package includes: Weekly pay every Friday Easy timesheet accessibility with mobile support Up to 29 days annual leave Perks at work and discount schemes for all major retailers and over 150 high street stores Access to free eye-care vouchers and discounts towards glasses for VDU purposes Access to well-being platforms FREE access to online LinkedIn Learning courses, there are 1000's of courses and videos available to enhance your learning and skillset, everything from Microsoft systems to soft skills such as delivering great Customer Service Temp of the Month awards Dedicated consultant to support your job search and offer expert interview tips Duties of the role: Reviewing & handling sensitive camera footage Monitoring and identifying incidents Reviewing still images & logging onto internal system Liaising with controllers/internal employees Studying around 70 cameras at one time & footage at 10 minute intervals Candidate: Prior experience within a similar role such as CCTV Operator or security Officer High attention to detail Excellent communication skills Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
The Defence & Security sector is seeking a highly skilled Production Operative to join our team at BAE - Systems Inc (BAESINC). As a Production Operative, you will play a crucial role in our Defence operations. About the role: Production operative with cnc machining experience To work on the shop floor carrying out a variety of general duties associated with the manufacturing of munitions within the Washington facility. The Operator is a key position in with the responsibility for the production of munitions on the shop floor carrying out a variety of tasks in any of the areas of forming, machining, treatments and special machining. The job involves the ability to operate a variety of equipment from machinery to mobile work equipment and will include elements of manual handling in accordance with relevant Standard Operating Procedures, quality standards and risk assessments. CNC Experience needed.
Mar 28, 2024
Contractor
The Defence & Security sector is seeking a highly skilled Production Operative to join our team at BAE - Systems Inc (BAESINC). As a Production Operative, you will play a crucial role in our Defence operations. About the role: Production operative with cnc machining experience To work on the shop floor carrying out a variety of general duties associated with the manufacturing of munitions within the Washington facility. The Operator is a key position in with the responsibility for the production of munitions on the shop floor carrying out a variety of tasks in any of the areas of forming, machining, treatments and special machining. The job involves the ability to operate a variety of equipment from machinery to mobile work equipment and will include elements of manual handling in accordance with relevant Standard Operating Procedures, quality standards and risk assessments. CNC Experience needed.
We are currently seeking an experienced engineer to join our clients Operational Technology Team within the Aerospace sector. In this role, you will play a crucial part in maintaining, developing, and implementing systems within their industrial domains, fostering collaboration with production, Manufacturing Engineering, and Quality teams to ensure robust and sustainable solutions. Key Responsibilities: Maintain, develop, and implement systems within industrial domains. Collaborate with production, Manufacturing Engineering, and Quality teams to develop robust solutions. Coordinate improvements and developments with the central team. Maintain and develop MES (Manufacturing Execution System) to optimize production efficiency. Provide training and support to users (operators, engineers, and managers). Centralize improvement opportunities across the factory. Interact with central team and other sites to propose and implement development requirements. Contribute to the deployment of paperless shop floor initiatives. Test and validate upgrades/evolutions of tools. Requirements: Minimum of 3 years' experience in a manufacturing environment. Knowledge of Operational Technologies, including SCADA, process control systems, MES, and industrial networks. Experience in project management and/or core-team participation in IIoT (Industrial Internet of Things) and cybersecurity. Experience with software project development and implementation in an industrial environment. Knowledge of databases, both on-premises and cloud-based. Experience in configuring networks (communication protocols, switches, VLANs, etc.). Benefits: 25 days holiday, excluding UK Bank Holidays, with the option to buy/sell annual leave. Annual bonus and share scheme options. Pension scheme with up to 8% match and life assurance. Onsite amenities including parking with EV chargers, subsidized restaurant, bicycle storage, and shower/changing facilities. Access to various employee benefit schemes including cycle to work, technology & retail savings, healthcare & wellbeing services, discounted gym memberships, and more. Global and local career progression opportunities with comprehensive training & development programs. STEM engagement initiatives with schools, colleges, and universities, along with charitable activities. Social events throughout the year, with access to Social clubs. Please Note: Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check. Unfortunately, sponsorship is not available for this position. If you are ready to make a meaningful contribution, we encourage you to apply and be a part of their exciting journey. Join us in shaping the future of aviation technology!
Mar 27, 2024
Full time
We are currently seeking an experienced engineer to join our clients Operational Technology Team within the Aerospace sector. In this role, you will play a crucial part in maintaining, developing, and implementing systems within their industrial domains, fostering collaboration with production, Manufacturing Engineering, and Quality teams to ensure robust and sustainable solutions. Key Responsibilities: Maintain, develop, and implement systems within industrial domains. Collaborate with production, Manufacturing Engineering, and Quality teams to develop robust solutions. Coordinate improvements and developments with the central team. Maintain and develop MES (Manufacturing Execution System) to optimize production efficiency. Provide training and support to users (operators, engineers, and managers). Centralize improvement opportunities across the factory. Interact with central team and other sites to propose and implement development requirements. Contribute to the deployment of paperless shop floor initiatives. Test and validate upgrades/evolutions of tools. Requirements: Minimum of 3 years' experience in a manufacturing environment. Knowledge of Operational Technologies, including SCADA, process control systems, MES, and industrial networks. Experience in project management and/or core-team participation in IIoT (Industrial Internet of Things) and cybersecurity. Experience with software project development and implementation in an industrial environment. Knowledge of databases, both on-premises and cloud-based. Experience in configuring networks (communication protocols, switches, VLANs, etc.). Benefits: 25 days holiday, excluding UK Bank Holidays, with the option to buy/sell annual leave. Annual bonus and share scheme options. Pension scheme with up to 8% match and life assurance. Onsite amenities including parking with EV chargers, subsidized restaurant, bicycle storage, and shower/changing facilities. Access to various employee benefit schemes including cycle to work, technology & retail savings, healthcare & wellbeing services, discounted gym memberships, and more. Global and local career progression opportunities with comprehensive training & development programs. STEM engagement initiatives with schools, colleges, and universities, along with charitable activities. Social events throughout the year, with access to Social clubs. Please Note: Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check. Unfortunately, sponsorship is not available for this position. If you are ready to make a meaningful contribution, we encourage you to apply and be a part of their exciting journey. Join us in shaping the future of aviation technology!