Office Manager Salary: 30k - 35k Epsom based 9am - 5.30pm We are working with a client within the property industry that specialise in Lettings for Residential and Commerical properties. They are looking for a Bookkeeper / Office Manager to join their friendly team. Duties: Full knowledge of Sage accounts to include petty cash, VAT, reconciliation, patrial exemption of VAT manual calculations and preparation of year end procedure for accountants Full knowledge of sage payroll to include auto enrolment pension scheme administration and bacs payflow Knowledge of online banking to include reconciliation and day to day banking issues, payment of invoices Day to day management of the insurance portfolio of properties to include liaising with brokers, collection of premiums and claims Assist the managing director with the day to day running of the commercial property portfolio, deal directly with commercial tenants and rent collection Knowledge of residential property management Day to day management of freehold and leasehold property portfolio to include collection of garage rents, ground rents, solicitors enquiries including completion of LPE1 forms, notices of transfers, lease extensions, and liaising with managing agents and management companies, dealing directly with leasehold properties. General office management to include overseeing multiple manual filing systems, staff administration etc. Benefits: 25 days holiday plus bank holidays Parking Auto enrolment pension scheme Friendly working environment
Apr 25, 2024
Full time
Office Manager Salary: 30k - 35k Epsom based 9am - 5.30pm We are working with a client within the property industry that specialise in Lettings for Residential and Commerical properties. They are looking for a Bookkeeper / Office Manager to join their friendly team. Duties: Full knowledge of Sage accounts to include petty cash, VAT, reconciliation, patrial exemption of VAT manual calculations and preparation of year end procedure for accountants Full knowledge of sage payroll to include auto enrolment pension scheme administration and bacs payflow Knowledge of online banking to include reconciliation and day to day banking issues, payment of invoices Day to day management of the insurance portfolio of properties to include liaising with brokers, collection of premiums and claims Assist the managing director with the day to day running of the commercial property portfolio, deal directly with commercial tenants and rent collection Knowledge of residential property management Day to day management of freehold and leasehold property portfolio to include collection of garage rents, ground rents, solicitors enquiries including completion of LPE1 forms, notices of transfers, lease extensions, and liaising with managing agents and management companies, dealing directly with leasehold properties. General office management to include overseeing multiple manual filing systems, staff administration etc. Benefits: 25 days holiday plus bank holidays Parking Auto enrolment pension scheme Friendly working environment
Working With Us We believe passionately in our mission statement - 'We Know, We Can, We Will'. We never settle for less and are driven by achievement and success. To be a committed member of the Harris Invictus community is to aspire to learn and gain knowledge. We are able to apply what we know to the outside world. We can do it and we will succeed no matter the circumstances or difficulties we face. Learning is a journey, and in partnership with parents, we will be there to support when needed, to celebrate successes and to guide our young people as they become the leaders of tomorrow. "Education is the passport to the future for tomorrow belongs to those who prepare for it today" Malcolm X Main Areas of Responsibility In this key role, you will: Undertake reception duties, answering general telephone and face to face enquiries and signing in visitors, dealing with parental and visitor enquiries and supporting student enquiries Assist with pupil first aid/welfare duties Assist in arrangements for school trips, events etc. Provide general clerical/admin support Maintain manual and computerised records/management information systems Produce lists/information/data as required Undertake typing, word processing and other IT based tasks Take notes at meetings Sort and distribute mail Undertake administrative procedures Maintain and collate pupil reports Undertake routing administration of school lettings and other uses of school premises Provide timely and effective operation of secretarial and administrative support to the line manager Assist the Academy by maintaining good relationships with staff, parents, governors, contractors, representatives and external agencies in order to promote the objectives of the School Clerk the governing body meetings, preparing agendas, papers and minutes and keeping records as required What We are Looking For We would like to hear from you if you have: Experience of delivering a high-quality service Experience of a range of general administrative duties Good ICT skills and experience, including Word, Excel, and management information systems Experience working with children of relevant age (11-19) A good standard of general education, including literacy and numeracy skills For a full job description and person specification, please download the Job Pack. Applying for this Position Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, and many other benefits. Learn more about our benefits on our website.
Apr 25, 2024
Full time
Working With Us We believe passionately in our mission statement - 'We Know, We Can, We Will'. We never settle for less and are driven by achievement and success. To be a committed member of the Harris Invictus community is to aspire to learn and gain knowledge. We are able to apply what we know to the outside world. We can do it and we will succeed no matter the circumstances or difficulties we face. Learning is a journey, and in partnership with parents, we will be there to support when needed, to celebrate successes and to guide our young people as they become the leaders of tomorrow. "Education is the passport to the future for tomorrow belongs to those who prepare for it today" Malcolm X Main Areas of Responsibility In this key role, you will: Undertake reception duties, answering general telephone and face to face enquiries and signing in visitors, dealing with parental and visitor enquiries and supporting student enquiries Assist with pupil first aid/welfare duties Assist in arrangements for school trips, events etc. Provide general clerical/admin support Maintain manual and computerised records/management information systems Produce lists/information/data as required Undertake typing, word processing and other IT based tasks Take notes at meetings Sort and distribute mail Undertake administrative procedures Maintain and collate pupil reports Undertake routing administration of school lettings and other uses of school premises Provide timely and effective operation of secretarial and administrative support to the line manager Assist the Academy by maintaining good relationships with staff, parents, governors, contractors, representatives and external agencies in order to promote the objectives of the School Clerk the governing body meetings, preparing agendas, papers and minutes and keeping records as required What We are Looking For We would like to hear from you if you have: Experience of delivering a high-quality service Experience of a range of general administrative duties Good ICT skills and experience, including Word, Excel, and management information systems Experience working with children of relevant age (11-19) A good standard of general education, including literacy and numeracy skills For a full job description and person specification, please download the Job Pack. Applying for this Position Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, and many other benefits. Learn more about our benefits on our website.
Job Description This Land Manager role has been created to add to our existing great teams, helping to service our expanding number of developer clients actively seeking new development opportunities, whilst taking advantage of the vast quantity of new opportunities out there for a motivated individual to capitalise on. What's in it for you as our Land Manager? Career progression is available in this area of our business which is the largest growing within our highly successful national group. Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car or Car allowance Key responsibilities of a Land Manager To forge and develop relationships with a broad number of land owners , developers and company branches in the area Winning instructions for the disposal of development opportunities for land owners in both the private and public sector Secure new homes sales instructions from the developer industry at advantageous and profitable terms Skills and experience required to be a successful Land Manager A proven track record in the acquisition and disposal of development land Land and development appraisal and valuation Able to build relationships and deliver sales in a target driven environment A high level of presentation experience Ability to work under pressure Full UK driving licence and ability to travel is essential Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.LNHO00252
Apr 25, 2024
Full time
Job Description This Land Manager role has been created to add to our existing great teams, helping to service our expanding number of developer clients actively seeking new development opportunities, whilst taking advantage of the vast quantity of new opportunities out there for a motivated individual to capitalise on. What's in it for you as our Land Manager? Career progression is available in this area of our business which is the largest growing within our highly successful national group. Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Car or Car allowance Key responsibilities of a Land Manager To forge and develop relationships with a broad number of land owners , developers and company branches in the area Winning instructions for the disposal of development opportunities for land owners in both the private and public sector Secure new homes sales instructions from the developer industry at advantageous and profitable terms Skills and experience required to be a successful Land Manager A proven track record in the acquisition and disposal of development land Land and development appraisal and valuation Able to build relationships and deliver sales in a target driven environment A high level of presentation experience Ability to work under pressure Full UK driving licence and ability to travel is essential Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.LNHO00252
Job Description OTE: £35,000-£40,000 - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Chesterfield . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Blundells is part of the Countrywide Group, the UK's largest estate agency network. We have been placing people and property at the heart of everything we do for decades. We pride ourselves on our expert local market knowledge, award winning teams and outstanding services to our customers. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03672
Apr 25, 2024
Full time
Job Description OTE: £35,000-£40,000 - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Chesterfield . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Blundells is part of the Countrywide Group, the UK's largest estate agency network. We have been placing people and property at the heart of everything we do for decades. We pride ourselves on our expert local market knowledge, award winning teams and outstanding services to our customers. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03672
Job Description OTE - £50,000 - Uncapped Commission - Company Car/Car Allowance - Career ProgressionAt Fox & Sons , part of the Connells Group, we're looking for a highly motivated Senior Lettings Manager to complement our fantastic residential Lettings team in Taunton . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Senior Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Senior Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Senior Lettings Manager Lettings Manager, Branch Manager, Assistant Manager looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Fox & Sons Estate Agents ?are part of? Sequence Home , one of the largest and most successful estate agency and property services providers in the UK. We operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04502
Apr 25, 2024
Full time
Job Description OTE - £50,000 - Uncapped Commission - Company Car/Car Allowance - Career ProgressionAt Fox & Sons , part of the Connells Group, we're looking for a highly motivated Senior Lettings Manager to complement our fantastic residential Lettings team in Taunton . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Senior Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Senior Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Senior Lettings Manager Lettings Manager, Branch Manager, Assistant Manager looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Fox & Sons Estate Agents ?are part of? Sequence Home , one of the largest and most successful estate agency and property services providers in the UK. We operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04502
Allocations and Sales Advisor Location: Uxbridge Pay Rate: 15.48 Contract Duration: Temporary 5 Months, high potential of being extended The role is a key role to ensure the delivery of operational routines and administrative provision with guidance and support to enable an effective and efficient Allocations and Sales delivery to students, staff and customers. You will work as a part of multi skilled team to support and deliver excellent student allocations service, support the University with proactive debt management by signposting and agree financial arrangements to support students in hardship. Main Statements of Responsibilities: To provide great student service in administrative for the Allocations and Sales duties. Carry out virtual appointments and reviewing financial arrangements. Escalating to the Allocations and Sales Team Leader /Accommodations Manager (Allocations & Sales) for approval. Supporting the proactive management of debt(rental income) by contacting students using various communications methods to reduce the Student Living debt. Manage the Allocation & Sales virtual appointments and reviewing financial arrangements. Escalating to the Accommodation Manager (Allocations & Sales) for approval. Support and signpost students to appropriate services and stakeholders when in financial hardship. Support the Student Living Customer Service team by providing second line support to resolve complex queries related to room allocations and licence agreement payments etc. Support and work collaboratively with the Student Living Customer Service team by sharing information on processes and delivering training related but not limited to allocations and sales to support the student journey. Actively promote on campus and off campus residential accommodation. Producing statistics and spreadsheets of data as required, exporting data from the Student Living software into Excel, using pivot tables, filtering, formatting, and manipulating data using Excel. Ensure that you complete University Compliance training and are up to date and trained on relevant policies and procedures. Work unsupervised, manage a large and variable daily workload, and carry out day to day administrative tasks, including filing documentation, PC set-up etc. Be a key member of the Allocations & Sales team in the distribution, receipt, allocation and processing of licence agreement applications for Fresher, PG, UG and visiting students. Support the Head of Student Living with implementing operational changes, utilising best practice, new technologies and tailoring services offered to meet the changing needs of our customers. Support, collaborate and provide training to all teams in Students Living, including (but not limited to) Allocations and Sales,Customer Service, Service Delivery & Compliance and Brunel Student Lettings. Ensuring that complaints triaged to Allocations and Sales team are promptly acknowledged and are dealt with using diplomacy,escalating to the Student Living Management team / Head of Student Living where necessary. Supporting the delivery of effective, student and customer focused application and allocation process to maximise University income. To ensure and support that all finance regulations are adhered to throughout the service. To check systems and payment amounts for each student are correct before invoicing using the Brunel University London finance system, as part of the income payment approval process. Responsible for checking/recording accommodation deposits and Licence Agreements using various technology and systems e.g. Kx, SITS, CHIME, Windows, Outlook, Word and Excel. Keeping skills up to date, such as Excel, Access and PowerPoint, Web skills. Responsible for day-to-day decision making in relation to own duties and ability to recognise when to refer or involve others. Liaise with other stakeholder departments to share and obtain current and up to date information regarding Student Living,Commercial and Campus Services and the University. If you would like to find out more about this position, please upload your most up to date CV. We will contact all short-listed candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 25, 2024
Seasonal
Allocations and Sales Advisor Location: Uxbridge Pay Rate: 15.48 Contract Duration: Temporary 5 Months, high potential of being extended The role is a key role to ensure the delivery of operational routines and administrative provision with guidance and support to enable an effective and efficient Allocations and Sales delivery to students, staff and customers. You will work as a part of multi skilled team to support and deliver excellent student allocations service, support the University with proactive debt management by signposting and agree financial arrangements to support students in hardship. Main Statements of Responsibilities: To provide great student service in administrative for the Allocations and Sales duties. Carry out virtual appointments and reviewing financial arrangements. Escalating to the Allocations and Sales Team Leader /Accommodations Manager (Allocations & Sales) for approval. Supporting the proactive management of debt(rental income) by contacting students using various communications methods to reduce the Student Living debt. Manage the Allocation & Sales virtual appointments and reviewing financial arrangements. Escalating to the Accommodation Manager (Allocations & Sales) for approval. Support and signpost students to appropriate services and stakeholders when in financial hardship. Support the Student Living Customer Service team by providing second line support to resolve complex queries related to room allocations and licence agreement payments etc. Support and work collaboratively with the Student Living Customer Service team by sharing information on processes and delivering training related but not limited to allocations and sales to support the student journey. Actively promote on campus and off campus residential accommodation. Producing statistics and spreadsheets of data as required, exporting data from the Student Living software into Excel, using pivot tables, filtering, formatting, and manipulating data using Excel. Ensure that you complete University Compliance training and are up to date and trained on relevant policies and procedures. Work unsupervised, manage a large and variable daily workload, and carry out day to day administrative tasks, including filing documentation, PC set-up etc. Be a key member of the Allocations & Sales team in the distribution, receipt, allocation and processing of licence agreement applications for Fresher, PG, UG and visiting students. Support the Head of Student Living with implementing operational changes, utilising best practice, new technologies and tailoring services offered to meet the changing needs of our customers. Support, collaborate and provide training to all teams in Students Living, including (but not limited to) Allocations and Sales,Customer Service, Service Delivery & Compliance and Brunel Student Lettings. Ensuring that complaints triaged to Allocations and Sales team are promptly acknowledged and are dealt with using diplomacy,escalating to the Student Living Management team / Head of Student Living where necessary. Supporting the delivery of effective, student and customer focused application and allocation process to maximise University income. To ensure and support that all finance regulations are adhered to throughout the service. To check systems and payment amounts for each student are correct before invoicing using the Brunel University London finance system, as part of the income payment approval process. Responsible for checking/recording accommodation deposits and Licence Agreements using various technology and systems e.g. Kx, SITS, CHIME, Windows, Outlook, Word and Excel. Keeping skills up to date, such as Excel, Access and PowerPoint, Web skills. Responsible for day-to-day decision making in relation to own duties and ability to recognise when to refer or involve others. Liaise with other stakeholder departments to share and obtain current and up to date information regarding Student Living,Commercial and Campus Services and the University. If you would like to find out more about this position, please upload your most up to date CV. We will contact all short-listed candidates. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Property Manager - Worcester - £28,000PA but is negotiable DOE I am working with an independent Estate Agency who are seeking aProperty Manager to work with their busy & expanding Property Management departmentin Worcester The successful Property Manager must have previous experience with Property Management or Lettings click apply for full job details
Apr 25, 2024
Full time
Property Manager - Worcester - £28,000PA but is negotiable DOE I am working with an independent Estate Agency who are seeking aProperty Manager to work with their busy & expanding Property Management departmentin Worcester The successful Property Manager must have previous experience with Property Management or Lettings click apply for full job details
Property Manager - Epsom, Surrey Salary £30,000 - £35,000 (DOE) Monday - Friday role - 9am - 6pm. (WFH flexibility x 1 day pw) We are looking for a motivated and enthusiastic property manager to join our clients dynamic Residential Lettings and Property Management Business in the Epsom Area of Surrey. The role would include managing a portfolio of properties to include organising safety certificates, dealing with day to day maintenance as well as overseeing bigger works, property inspections, preparing properties for move in, handling tenants vacating the property and dealing with deposit returns. The role is Monday to Friday plus a share on a rota basis to cover out of hours emergencies Prior experience in the property industry is a must, preferably 12 months or more so the position would be ideal for a property manager that is looking to progress and take-on some broader responsibilities. Level 3 qualification in lettings and property management preferred but not essential. Candidate must hold a clean UK driving licence. The position is within a young and vibrant team of 10 people within a busy retail branch. Salary dependent on experience to c.£30-34,000+ Required skills Full UK driving licence Knowledge of the property industry Job Type: Full-time Salary: From £30,000.00 per year depending on experience Contact Details: If you are interested in this role please contact Sally at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
Apr 25, 2024
Full time
Property Manager - Epsom, Surrey Salary £30,000 - £35,000 (DOE) Monday - Friday role - 9am - 6pm. (WFH flexibility x 1 day pw) We are looking for a motivated and enthusiastic property manager to join our clients dynamic Residential Lettings and Property Management Business in the Epsom Area of Surrey. The role would include managing a portfolio of properties to include organising safety certificates, dealing with day to day maintenance as well as overseeing bigger works, property inspections, preparing properties for move in, handling tenants vacating the property and dealing with deposit returns. The role is Monday to Friday plus a share on a rota basis to cover out of hours emergencies Prior experience in the property industry is a must, preferably 12 months or more so the position would be ideal for a property manager that is looking to progress and take-on some broader responsibilities. Level 3 qualification in lettings and property management preferred but not essential. Candidate must hold a clean UK driving licence. The position is within a young and vibrant team of 10 people within a busy retail branch. Salary dependent on experience to c.£30-34,000+ Required skills Full UK driving licence Knowledge of the property industry Job Type: Full-time Salary: From £30,000.00 per year depending on experience Contact Details: If you are interested in this role please contact Sally at Rayner Personnel on (phone number removed) and please send us a copy of your CV to (url removed) Please Note: Rayner Personnel Property Recruitment are acting as a recruitment agency with regards to this position. By submitting your application, you are consenting to Rayner Personnel processing and storing your data for the purposes of your job search. We receive a great many applications for our vacancies and try to respond to as many as we can as quickly as possible. If you have not heard from a member of the team within 48 working hours, please assume that on this occasion your application has not been successful, but please feel that you may apply for other roles we are advertising in the future.
What to expect as a Sales Progressor in Swindon Register client details Chase key stakeholders throughout the home buying process: Mortgage advisers or lenders Solicitors Your buyer The vendor (client selling the house) Surveyors Any other key parts to the process Gather required documents to complete the sale Identification Mortgage agreement Required insurance policies Manage the home buying process to ensure successful completion What you need to bring to the table Demonstrable track record of success and knowledge within an administrative role. Ideally, you have experience or knowledge about Estate Agency/Residential Lettings and the home buying process A reputation for delivering outstanding customer service Enthusiasm to learn and continuously develop your knowledge and skills to drive your career within the property industry Passionate about haart, our values and processes A hunger to earn. A drive to work hard and reap the rewards from your dedication As a Sales Progressor, we would expect you to; be able to pick up client relationships, to manage multiple cases at one time and effectively communicate with and update your key stakeholders within the home buying process to ensure a smooth completion What's on offer to you Basic annual salary is between £17,500 to £22,000 (Depending on experience) Move Manager Scheme - Quarterly bonuses for successfully converting a % of the pipeline:80% - £25090% - £500100% - £750 Dedicated training and coaching to support your ongoing development A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level Are you good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone and face to face Spinning a lot of plates, you've mastered multitasking and excel managing numerous responsibilities and tasks Being a Wanting, no, needing , to do an excellent job, not just for you but for the team and most importantly your customer Believing in yourself and your abilities - and not being afraid to show it The finer details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance
Apr 25, 2024
Full time
What to expect as a Sales Progressor in Swindon Register client details Chase key stakeholders throughout the home buying process: Mortgage advisers or lenders Solicitors Your buyer The vendor (client selling the house) Surveyors Any other key parts to the process Gather required documents to complete the sale Identification Mortgage agreement Required insurance policies Manage the home buying process to ensure successful completion What you need to bring to the table Demonstrable track record of success and knowledge within an administrative role. Ideally, you have experience or knowledge about Estate Agency/Residential Lettings and the home buying process A reputation for delivering outstanding customer service Enthusiasm to learn and continuously develop your knowledge and skills to drive your career within the property industry Passionate about haart, our values and processes A hunger to earn. A drive to work hard and reap the rewards from your dedication As a Sales Progressor, we would expect you to; be able to pick up client relationships, to manage multiple cases at one time and effectively communicate with and update your key stakeholders within the home buying process to ensure a smooth completion What's on offer to you Basic annual salary is between £17,500 to £22,000 (Depending on experience) Move Manager Scheme - Quarterly bonuses for successfully converting a % of the pipeline:80% - £25090% - £500100% - £750 Dedicated training and coaching to support your ongoing development A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level Are you good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone and face to face Spinning a lot of plates, you've mastered multitasking and excel managing numerous responsibilities and tasks Being a Wanting, no, needing , to do an excellent job, not just for you but for the team and most importantly your customer Believing in yourself and your abilities - and not being afraid to show it The finer details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance
Job Description OTE - £35,000 - Uncapped Commission - Company Car/Car Allowance - Career ProgressionAt Fox & Sons , part of the Connells Group, we're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Taunton. This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Fox & Sons Estate Agents ?are part of? Sequence Home , one of the largest and most successful estate agency and property services providers in the UK. We operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04501
Apr 24, 2024
Full time
Job Description OTE - £35,000 - Uncapped Commission - Company Car/Car Allowance - Career ProgressionAt Fox & Sons , part of the Connells Group, we're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Taunton. This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Fox & Sons Estate Agents ?are part of? Sequence Home , one of the largest and most successful estate agency and property services providers in the UK. We operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04501
This role will provide critical hands-on leadership in a brand new, large, Build to Rent residential development in South East London with communal facilities that include a co-working lounge and gardens. The General Manager is responsible for the overall performance of the rental units at the estate by maximizing profitability and maintaining brand standards within established operational and budgetary objectives. This includes effective marketing and leasing, efficient administration, expense control, income maximisation, daily management, and training of support staff to always deliver excellent customer service. With the assistance of the Facilities Manager and Lettings Manager, the General Manager will ensure the effective delivery of planned preventative maintenance, security, cleaning, lease management, sub-contractor management, and liaison with the property landlord and stakeholders. This is a customer facing onsite role, responsible for leading the property team to deliver the brand's vision & values in an innovative, operationally efficient manner, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities: Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors. Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs. Organise and implement a resident events programme to promote community and drive resident engagement within the building. Seek ways to exceed service expectations, driving NPS and building reviews on Customer Service platforms such as Google reviews, Trustpilot and Home Views Share communications via the Marketing Team to keep residents informed and react to changing circumstances. Leasing & Administration Oversee the monthly market surveys and have a thorough understanding of competition and current market conditions. Remain on-the-pulse to contribute to a dynamic marketing & leasing strategy; providing feedback to the Asset & Operations team to recommend rental rates. Work with the Leasing Manager to lead the team to conduct viewings to prospective residents. Ensure enquiries are recorded and responded to in a timely manner, and actively promote referral programs. Oversee the referencing process to ensure prospective tenant documents are correctly processed, in accordance with company best practice and GDPR regulations. Oversee the arrears process, ensuring that rents are collected in a timely manner. Oversee the negotiation of tenancy renewals in accordance with centralised targets and take responsibility for the serving of statutory documents such as (but not limited to) Section 8 and Section 21 notices. Become expert at the localized council HMO regulations and ensure compliance, taking responsibility for the application of new licenses and liaising with the Council to provide appropriate documentation. Team Management and Development Inspire and motivate the team to deliver the business plan and embody the company's vision and values. Support new members of the team, providing a warm welcome and supporting their development through training, guidance, and mentorship. Follow the company hiring process including liaising with recruiters and candidates, interviewing and providing administrative support to the HR team. Attend and constructively contribute to Group Residence Managers meetings, sharing knowledge, insight, developing and supporting new initiatives and improved process. Manage the team rota to ensure appropriate cover for the building and keeping HR platforms up to date with approval of staff holidays and management of absence. Contribute and support the growth of company team culture, working in line with the brand values and encourage others to do the same. Facilities Management Work with the Facilities Manager to ensure compliance with current Fire and Health & Safety regulations. Support the Facilities Manager on handling the Defect Process with the Developer, lasting for 2 years post-Practical Completion of each phase. Oversee scheduled flat inspections and recording, completing all resultant actions in a timely manner. Create a system for property turn arounds at the end of tenancy and manage this with the support of the Facilities Manager. Continual oversight and monitoring of the planned preventative maintenance programs using the facilities management software platform. Manage the reactive maintenance budget and identify opportunities for financial savings and efficiencies. Contribute to the preparation of annual and project budgets and identify opportunities for Capex/Opex spend. Evaluate building performance alongside ESG targets and ambitions, reporting to the Realstar group ESG manager. Manage the relationship with utility providers including the relationship with the District Heating System. Work with the Facilities Manager to create and review internal Risk Assessments annually, and liaise with the Group Health & Safety provider for annual FRA & H&S reports & subsequent action points. Property Management Drive continuous improvement across the building, implementing new policy as required. Be the point of contact for local authorities, property consultants, solicitors, professional bodies, and others. Proactively address lease breaches, managing the remediation process to completion or escalation as required. Reconciling the monthly credit card statement and liaison with the Finance team and accountant to assign relevant cost codes. Approval of invoices and providing these to Accounts Payable for processing
Apr 24, 2024
Full time
This role will provide critical hands-on leadership in a brand new, large, Build to Rent residential development in South East London with communal facilities that include a co-working lounge and gardens. The General Manager is responsible for the overall performance of the rental units at the estate by maximizing profitability and maintaining brand standards within established operational and budgetary objectives. This includes effective marketing and leasing, efficient administration, expense control, income maximisation, daily management, and training of support staff to always deliver excellent customer service. With the assistance of the Facilities Manager and Lettings Manager, the General Manager will ensure the effective delivery of planned preventative maintenance, security, cleaning, lease management, sub-contractor management, and liaison with the property landlord and stakeholders. This is a customer facing onsite role, responsible for leading the property team to deliver the brand's vision & values in an innovative, operationally efficient manner, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities: Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors. Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs. Organise and implement a resident events programme to promote community and drive resident engagement within the building. Seek ways to exceed service expectations, driving NPS and building reviews on Customer Service platforms such as Google reviews, Trustpilot and Home Views Share communications via the Marketing Team to keep residents informed and react to changing circumstances. Leasing & Administration Oversee the monthly market surveys and have a thorough understanding of competition and current market conditions. Remain on-the-pulse to contribute to a dynamic marketing & leasing strategy; providing feedback to the Asset & Operations team to recommend rental rates. Work with the Leasing Manager to lead the team to conduct viewings to prospective residents. Ensure enquiries are recorded and responded to in a timely manner, and actively promote referral programs. Oversee the referencing process to ensure prospective tenant documents are correctly processed, in accordance with company best practice and GDPR regulations. Oversee the arrears process, ensuring that rents are collected in a timely manner. Oversee the negotiation of tenancy renewals in accordance with centralised targets and take responsibility for the serving of statutory documents such as (but not limited to) Section 8 and Section 21 notices. Become expert at the localized council HMO regulations and ensure compliance, taking responsibility for the application of new licenses and liaising with the Council to provide appropriate documentation. Team Management and Development Inspire and motivate the team to deliver the business plan and embody the company's vision and values. Support new members of the team, providing a warm welcome and supporting their development through training, guidance, and mentorship. Follow the company hiring process including liaising with recruiters and candidates, interviewing and providing administrative support to the HR team. Attend and constructively contribute to Group Residence Managers meetings, sharing knowledge, insight, developing and supporting new initiatives and improved process. Manage the team rota to ensure appropriate cover for the building and keeping HR platforms up to date with approval of staff holidays and management of absence. Contribute and support the growth of company team culture, working in line with the brand values and encourage others to do the same. Facilities Management Work with the Facilities Manager to ensure compliance with current Fire and Health & Safety regulations. Support the Facilities Manager on handling the Defect Process with the Developer, lasting for 2 years post-Practical Completion of each phase. Oversee scheduled flat inspections and recording, completing all resultant actions in a timely manner. Create a system for property turn arounds at the end of tenancy and manage this with the support of the Facilities Manager. Continual oversight and monitoring of the planned preventative maintenance programs using the facilities management software platform. Manage the reactive maintenance budget and identify opportunities for financial savings and efficiencies. Contribute to the preparation of annual and project budgets and identify opportunities for Capex/Opex spend. Evaluate building performance alongside ESG targets and ambitions, reporting to the Realstar group ESG manager. Manage the relationship with utility providers including the relationship with the District Heating System. Work with the Facilities Manager to create and review internal Risk Assessments annually, and liaise with the Group Health & Safety provider for annual FRA & H&S reports & subsequent action points. Property Management Drive continuous improvement across the building, implementing new policy as required. Be the point of contact for local authorities, property consultants, solicitors, professional bodies, and others. Proactively address lease breaches, managing the remediation process to completion or escalation as required. Reconciling the monthly credit card statement and liaison with the Finance team and accountant to assign relevant cost codes. Approval of invoices and providing these to Accounts Payable for processing
Job Description Connells Group, known locally as Allen & Harris , are looking for a passionate and enthusiastic apprentice where you will learn administration, sales and marketing skills that will enable you to forge a career in the property business. Apprentice Estate Agent required for a very busy office in the Canton area of Cardiff. No experience necessary, but we are looking for a passionate and driven individual who wants to start their career in Estate Agency. This is a fantastic opportunity to join one of the leading estate agents as an apprentice and gain a Level 2 Estate Agent qualification alongside your job role via Babington. Your Role as an Apprentice: Reporting to the branch manager your duties will include: Administration to support sales and general business. Dealing with day to day enquiries on the telephone, email and face to face. You will register customers and assist them in their search for a home. You will also be out and about visiting properties. Canvassing for potential business and sales. Carrying out accompanied viewings with customers. You will also have the chance to earn monthly commissions and benefit from the fantastic in house training that compliments the Apprenticeship and for the right candidate progress through ourselves into a career in the estate agency field. Skills required to be a successful Apprentice Estate Agent Looking to pursue a career in sales Focused on customer care and customer service Resilient , positive , organised , numerate and detail oriented Good verbal and written communication skills IT literate (MS Office, internet, email systems) Motivated and keen to learn Committed to achieve the Apprenticeship A Full UK driving licence or learning to drive Training provided: Ongoing training and support in the workplace You will work towards achieving a Junior Estate Agent Level 2 Apprenticeship qualification provided via virtual learning platform, with 1-2-1 skills coach support and learning workshops. Level 2 Functional Skills in Maths and English can be supported if not already achieved Successful completion of the apprenticeship may entitle you to student membership of National Association of Estate Agents Propertymark. Our Company Benefits: Company events Company pension scheme Employee discounts Life insurance Health insurance Referral programme Sick pay Employee Assistance programme Allen & Harris are an award-winning estate agency and we operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04460
Apr 24, 2024
Full time
Job Description Connells Group, known locally as Allen & Harris , are looking for a passionate and enthusiastic apprentice where you will learn administration, sales and marketing skills that will enable you to forge a career in the property business. Apprentice Estate Agent required for a very busy office in the Canton area of Cardiff. No experience necessary, but we are looking for a passionate and driven individual who wants to start their career in Estate Agency. This is a fantastic opportunity to join one of the leading estate agents as an apprentice and gain a Level 2 Estate Agent qualification alongside your job role via Babington. Your Role as an Apprentice: Reporting to the branch manager your duties will include: Administration to support sales and general business. Dealing with day to day enquiries on the telephone, email and face to face. You will register customers and assist them in their search for a home. You will also be out and about visiting properties. Canvassing for potential business and sales. Carrying out accompanied viewings with customers. You will also have the chance to earn monthly commissions and benefit from the fantastic in house training that compliments the Apprenticeship and for the right candidate progress through ourselves into a career in the estate agency field. Skills required to be a successful Apprentice Estate Agent Looking to pursue a career in sales Focused on customer care and customer service Resilient , positive , organised , numerate and detail oriented Good verbal and written communication skills IT literate (MS Office, internet, email systems) Motivated and keen to learn Committed to achieve the Apprenticeship A Full UK driving licence or learning to drive Training provided: Ongoing training and support in the workplace You will work towards achieving a Junior Estate Agent Level 2 Apprenticeship qualification provided via virtual learning platform, with 1-2-1 skills coach support and learning workshops. Level 2 Functional Skills in Maths and English can be supported if not already achieved Successful completion of the apprenticeship may entitle you to student membership of National Association of Estate Agents Propertymark. Our Company Benefits: Company events Company pension scheme Employee discounts Life insurance Health insurance Referral programme Sick pay Employee Assistance programme Allen & Harris are an award-winning estate agency and we operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04460
Join haart Estate Agents in Coventry as a Property Management Manager, where every day brings new challenges and opportunities to lead a top-tier team in delivering unparalleled service to landlords and tenants alike. We're seeking a seasoned professional with a proven track record in property management, exceptional organisational skills, and unwavering resilience. Take the next step in your career with us! Benefits of being a Property Management Manager at haart Estate Agents in Coventry Basic salary range of £28500 to £39000 per year, dependent on experience Up to £7200 in capped commission (in addition to basic salary) A further £3725 uncapped commission target (in addition to basic salary) Minimum on-target earnings of £39425+ per year Company Car, or a monthly Car Allowance Fixed working hours (08:30-18:00 (weekdays), 09:00-17:00 (one in every four Saturday's, with a day back in lieu Your additional benefits whilst being a Property Management Manager at haart Estate Agents in Coventry Career progression opportunities 30 days annual leave per year Company smart phone, for completing role-related tasks Industry-leading training Earn a nationally recognised qualification (inc. ARLA) 24/7 Access to our Employee Assistance Programme Eye care Up to £500 for successful employee referrals What you'll be doing as a Property Management Manager at haart Estate Agents in Coventry Leading a team of property managers to oversee our portfolio for the Coventry area Monitoring, assessing and coaching individual team member performance Ensuring the business is following the highest compliance standards for all regulatory bodies. Property inspections Tenancy extensions and/or renewals Co-ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns & rental arrears Processing eviction requests Building and maintaining strong relationships with landlords and tenants Managing complaints Completing all check in and check out procedures, inc. full inventory reports The skills and abilities you will need to be a Property Management Manager at haart Estate Agents in Coventry Full UK Driving Licence for a manual vehicle Minimum of 3 years' experience as a Property Manager within residential lettings Creates and encourages a positive team spirit and enjoyable working environment Develop your team, to advance their careers Communicate effectively Strong knowledge of current residential lettings legislation Outstanding customer service Basic IT skills Click 'Apply Now' to send your CV to us!
Apr 24, 2024
Full time
Join haart Estate Agents in Coventry as a Property Management Manager, where every day brings new challenges and opportunities to lead a top-tier team in delivering unparalleled service to landlords and tenants alike. We're seeking a seasoned professional with a proven track record in property management, exceptional organisational skills, and unwavering resilience. Take the next step in your career with us! Benefits of being a Property Management Manager at haart Estate Agents in Coventry Basic salary range of £28500 to £39000 per year, dependent on experience Up to £7200 in capped commission (in addition to basic salary) A further £3725 uncapped commission target (in addition to basic salary) Minimum on-target earnings of £39425+ per year Company Car, or a monthly Car Allowance Fixed working hours (08:30-18:00 (weekdays), 09:00-17:00 (one in every four Saturday's, with a day back in lieu Your additional benefits whilst being a Property Management Manager at haart Estate Agents in Coventry Career progression opportunities 30 days annual leave per year Company smart phone, for completing role-related tasks Industry-leading training Earn a nationally recognised qualification (inc. ARLA) 24/7 Access to our Employee Assistance Programme Eye care Up to £500 for successful employee referrals What you'll be doing as a Property Management Manager at haart Estate Agents in Coventry Leading a team of property managers to oversee our portfolio for the Coventry area Monitoring, assessing and coaching individual team member performance Ensuring the business is following the highest compliance standards for all regulatory bodies. Property inspections Tenancy extensions and/or renewals Co-ordinating with contractors, to manage maintenance and/or repair issues at properties Deposit returns & rental arrears Processing eviction requests Building and maintaining strong relationships with landlords and tenants Managing complaints Completing all check in and check out procedures, inc. full inventory reports The skills and abilities you will need to be a Property Management Manager at haart Estate Agents in Coventry Full UK Driving Licence for a manual vehicle Minimum of 3 years' experience as a Property Manager within residential lettings Creates and encourages a positive team spirit and enjoyable working environment Develop your team, to advance their careers Communicate effectively Strong knowledge of current residential lettings legislation Outstanding customer service Basic IT skills Click 'Apply Now' to send your CV to us!
Location: Norwich Hours: Thursdays and Fridays 8.45am to 5.30pm (one hour for lunch), Saturdays 9am to 4pm (30 minutes for lunch) Role Overview Do you enjoy dealing with people, have excellent customer service skills and enjoy working as part of a fun and dynamic team? If "yes", then this may be the perfect role for you! You'll be the first point of contact for anyone visiting or calling into the office and assisting them with their enquiries. In addition to ensuring that everyone receives a first-class experience and service, the successful candidate will be required to support the Sales and Lettings teams with general administration and occasional projects. The successful candidate will need to be computer literate, specifically competent with Microsoft Office and confident in using new software (RPS) for which training will be provided. Please be aware that there will be times when you will be working alone in the office, for example when the rest of the team are out on appointments. Therefore, you will need to demonstrate good initiative and be a strong self-starter. Please note that this role covers a three-day week including Saturdays. A bit more about us Savills culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance. Key Responsibilities of the Role Being the first point of contact both face to face and on the telephone for clients, professional contacts, employees, tenants, suppliers, etc. Manage meeting room requirements Responsible for all incoming and outgoing post Maintaining weekly, monthly and daily records Ensuring the front of house areas are clean and tidy at all times Updating and maintaining the Receptionist Processes and Procedures Manual Assisting the Office Co-ordinator and Office Manager with ad hoc tasks and/or projects This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time Skills, Knowledge and Experience Technical experience: Proficient in Microsoft Word, Excel, PowerPoint and Outlook Educated to GCSE level and above Skills and Knowledge: Previous experience in performing a Receptionist role A proven track record in providing excellent customer service and administrative support Confidentiality and discretion in dealing with all aspects of the role Strong communication skills both verbally and written Excellent attention to detail and organisation skills Ability to multi-task and prioritise Pro-active and flexible approach to work Strong team player: builds relationships and consults with others, quickly establishes trust and credibility Be confident working independently, demonstrating good initiative and be a strong problem solver Diplomatic, friendly and approachable Assessment applicants can expect during selection 1st and 2nd stage interview Personality Profile
Apr 24, 2024
Full time
Location: Norwich Hours: Thursdays and Fridays 8.45am to 5.30pm (one hour for lunch), Saturdays 9am to 4pm (30 minutes for lunch) Role Overview Do you enjoy dealing with people, have excellent customer service skills and enjoy working as part of a fun and dynamic team? If "yes", then this may be the perfect role for you! You'll be the first point of contact for anyone visiting or calling into the office and assisting them with their enquiries. In addition to ensuring that everyone receives a first-class experience and service, the successful candidate will be required to support the Sales and Lettings teams with general administration and occasional projects. The successful candidate will need to be computer literate, specifically competent with Microsoft Office and confident in using new software (RPS) for which training will be provided. Please be aware that there will be times when you will be working alone in the office, for example when the rest of the team are out on appointments. Therefore, you will need to demonstrate good initiative and be a strong self-starter. Please note that this role covers a three-day week including Saturdays. A bit more about us Savills culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance. Key Responsibilities of the Role Being the first point of contact both face to face and on the telephone for clients, professional contacts, employees, tenants, suppliers, etc. Manage meeting room requirements Responsible for all incoming and outgoing post Maintaining weekly, monthly and daily records Ensuring the front of house areas are clean and tidy at all times Updating and maintaining the Receptionist Processes and Procedures Manual Assisting the Office Co-ordinator and Office Manager with ad hoc tasks and/or projects This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time Skills, Knowledge and Experience Technical experience: Proficient in Microsoft Word, Excel, PowerPoint and Outlook Educated to GCSE level and above Skills and Knowledge: Previous experience in performing a Receptionist role A proven track record in providing excellent customer service and administrative support Confidentiality and discretion in dealing with all aspects of the role Strong communication skills both verbally and written Excellent attention to detail and organisation skills Ability to multi-task and prioritise Pro-active and flexible approach to work Strong team player: builds relationships and consults with others, quickly establishes trust and credibility Be confident working independently, demonstrating good initiative and be a strong problem solver Diplomatic, friendly and approachable Assessment applicants can expect during selection 1st and 2nd stage interview Personality Profile
Centre Manager Department: Flex Employment Type: Full Time Location: Putney Compensation: £32,000 - £40,000 / year Description MAPP is a market leader for UK commercial property management. It manages around £28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT. In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry. RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests. While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring! Title, Team and Role Summary Title : Centre Manager Team : RE-DEFINED - London Who Does This Role Report Into? Regional General Manager / London Portfolio Manager Role Summary / Purpose and Scope RE-DEFINED's rapidly growing portfolio requires a Centre Manager! The face of RE-DEFINED, this front of house role gives the Centre it's personality and puts life and soul into everyday occupation for our guests, while also assisting the General Manager and the Operations Manager in all aspects of service delivery and site performance. This person should have at least 2 years on the ground operational experience be it within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality. The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance and ensuring our space is safe and compliant. Being highly personable and friendly, the ideal candidate listens to our occupiers, and will also be able to spot opportunities to enhance services, and occupier satisfaction. This role will work closely with, and report to the General Manager or Portfolio Manager and be supported by the Operations Manager, as well as the wider RE-DEFINED and MAPP team Skills, Knowledge and Values Skills (People & Technical) You are the Centre Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do It's all about the people in the Centre. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding. Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them; Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful Being house proud and thinking about what can be improved Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements. Your are self-motivated, diligent, enthusiastic and approachable A friendly, welcoming and efficient running of the front of house A focus on occupier satisfaction Implementation of events schedule (local leaders, networking, drinks, morning meditation etc) Having an understanding of buildings specification, space availability and pricing in order to give tours to perspective occupiers from time-to-time Input when reviewing processes and supporting systems Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Experience and Salary Level of Experience / Certifications: At least 2 years on the ground operational experience within a multi let/hospitality/membership experience Working Hours: 37.5 per week Salary Range (Based on Experience) £30,000 to £38,000 per annum, depending on experience.
Apr 24, 2024
Full time
Centre Manager Department: Flex Employment Type: Full Time Location: Putney Compensation: £32,000 - £40,000 / year Description MAPP is a market leader for UK commercial property management. It manages around £28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT. In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry. RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests. While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring! Title, Team and Role Summary Title : Centre Manager Team : RE-DEFINED - London Who Does This Role Report Into? Regional General Manager / London Portfolio Manager Role Summary / Purpose and Scope RE-DEFINED's rapidly growing portfolio requires a Centre Manager! The face of RE-DEFINED, this front of house role gives the Centre it's personality and puts life and soul into everyday occupation for our guests, while also assisting the General Manager and the Operations Manager in all aspects of service delivery and site performance. This person should have at least 2 years on the ground operational experience be it within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality. The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance and ensuring our space is safe and compliant. Being highly personable and friendly, the ideal candidate listens to our occupiers, and will also be able to spot opportunities to enhance services, and occupier satisfaction. This role will work closely with, and report to the General Manager or Portfolio Manager and be supported by the Operations Manager, as well as the wider RE-DEFINED and MAPP team Skills, Knowledge and Values Skills (People & Technical) You are the Centre Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do It's all about the people in the Centre. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding. Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them; Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful Being house proud and thinking about what can be improved Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements. Your are self-motivated, diligent, enthusiastic and approachable A friendly, welcoming and efficient running of the front of house A focus on occupier satisfaction Implementation of events schedule (local leaders, networking, drinks, morning meditation etc) Having an understanding of buildings specification, space availability and pricing in order to give tours to perspective occupiers from time-to-time Input when reviewing processes and supporting systems Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Experience and Salary Level of Experience / Certifications: At least 2 years on the ground operational experience within a multi let/hospitality/membership experience Working Hours: 37.5 per week Salary Range (Based on Experience) £30,000 to £38,000 per annum, depending on experience.
Job Description OTE: £35k-40k - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Cambridge . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Established in 1850, Abbotts is the agent of choice in the Norfolk, Suffolk, Essex and Cambridgeshire property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW02881
Apr 24, 2024
Full time
Job Description OTE: £35k-40k - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Cambridge . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Established in 1850, Abbotts is the agent of choice in the Norfolk, Suffolk, Essex and Cambridgeshire property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW02881
About Us Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all. Our Journey so Far Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private service users and landlords in North London. But the UK's urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 service users and counting. By bringing together private investors, local authorities, charities, and housing associations in a spirit of trust and a shared commitment to improving service users' lives, we've created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services - a setting where people can begin to thrive again. Our full-service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service. The process begins with private or institutional investors looking for a positive social impact. Once we've helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management, and maintenance, while protecting their capital and yields. We believe everyone deserves a safe place to call home and right now though the UK's housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We're committed to changing that trend, combining profit with purpose. Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need. The Role The Head of Customer Services will be responsible for being a true Customer Service ambassador for the business, taking overall responsibility and accountability for the promotion of the highest standards of Customer Services to our service users. This will be a fast-paced and varied role, covering everything from creating and developing customer service procedures through to complaints management for both service users and external entities. This role would suit someone truly empathetic to our service users' situations who has a desire to make a real difference. Main Duties & Responsibilities Liaising with all Heads of Departments and employees to ensure Stef & Philips provide the highest level of customer service and responsiveness. Having a clear view and understanding of all relevant policies and procedures across departments ensuring our customer service strategies are in line with Stef & Philips guidelines. Developing clear and accessible Service User feedback avenues, with consideration for our vulnerable residents. Acting as an advocate for our residents, ensuring services are delivered with sensitivity, warmth and empathy. Building and maintaining good relationships with internal colleagues, third parties and external organisations alike. Working closely with all Senior Managers and Business Leads to ensure service failures are owned, resolved and solutions are implemented to avoid recurrence. Leading and developing an exceptional Service User complaints experience. Leading response to complex or delicate customer complaints. Implementing a culture of case ownership, prioritising customer outcomes. Collaborating with internal and external stakeholders to learn and develop best practice. Training and providing guidance to the business to highlight customer focus, being empathetic and solutions driven. Preparing and presenting reports to stakeholders. Learning from complaints, to identify and address root causes, leading to service improvements. Ensure full compliance with the Stef & Philips code of conduct, contractual terms and group policies and procedures. Skills & Knowledge Exceptional written and verbal communication skills, with the ability to liaise with everyone ranging from service users to key external stakeholders. Strong administration, organisational, prioritisation, numerical and attention to detail skills. Previous experience in a similar role. Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries. Ability to work effectively in a high-pressure environment. Strong proficiency in the use of MS Office including Outlook, Word, Excel & PowerPoint. Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels. Working on own initiative without close supervision and as part of a team. Working flexibly in responding to the varying demands of the role to achieve agreed outcomes. Exceptional written and verbal communication skills, with the ability to liaise with everyone ranging from service users to key external stakeholders. Ideal but not Essential Experience of using Salesforce or other CRM System. Knowledge & experience working in customer Service or complaints resolution within temporary & emergency accommodation. Knowledge of temporary accommodation government legislation. Experience working with or for a local authority, housing association or housing provider. Benefits 23 days leave, plus bank holidays Additional holiday days for long service - up to 28 days Celebration of tenure 3 years £500 5 years £1000 10 years £5000 Private health insurance with Vitality Birthday off One well-being day off per year Maternity/Paternity Pay Pension schemes increase - after 2 years. Mental health & wellbeing training through the charity Mind Professional Emergency First Aid at work training £500 referral scheme for staff who refer a new employee, paid upon passing probation. Company payday lunch Diversity & Inclusion Stef & Philips is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes, but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not everything, go ahead and apply. We'd still love to hear from you! How to Apply: Complete our online application process by uploading your details here:
Apr 24, 2024
Full time
About Us Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all. Our Journey so Far Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private service users and landlords in North London. But the UK's urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 service users and counting. By bringing together private investors, local authorities, charities, and housing associations in a spirit of trust and a shared commitment to improving service users' lives, we've created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services - a setting where people can begin to thrive again. Our full-service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service. The process begins with private or institutional investors looking for a positive social impact. Once we've helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management, and maintenance, while protecting their capital and yields. We believe everyone deserves a safe place to call home and right now though the UK's housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We're committed to changing that trend, combining profit with purpose. Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need. The Role The Head of Customer Services will be responsible for being a true Customer Service ambassador for the business, taking overall responsibility and accountability for the promotion of the highest standards of Customer Services to our service users. This will be a fast-paced and varied role, covering everything from creating and developing customer service procedures through to complaints management for both service users and external entities. This role would suit someone truly empathetic to our service users' situations who has a desire to make a real difference. Main Duties & Responsibilities Liaising with all Heads of Departments and employees to ensure Stef & Philips provide the highest level of customer service and responsiveness. Having a clear view and understanding of all relevant policies and procedures across departments ensuring our customer service strategies are in line with Stef & Philips guidelines. Developing clear and accessible Service User feedback avenues, with consideration for our vulnerable residents. Acting as an advocate for our residents, ensuring services are delivered with sensitivity, warmth and empathy. Building and maintaining good relationships with internal colleagues, third parties and external organisations alike. Working closely with all Senior Managers and Business Leads to ensure service failures are owned, resolved and solutions are implemented to avoid recurrence. Leading and developing an exceptional Service User complaints experience. Leading response to complex or delicate customer complaints. Implementing a culture of case ownership, prioritising customer outcomes. Collaborating with internal and external stakeholders to learn and develop best practice. Training and providing guidance to the business to highlight customer focus, being empathetic and solutions driven. Preparing and presenting reports to stakeholders. Learning from complaints, to identify and address root causes, leading to service improvements. Ensure full compliance with the Stef & Philips code of conduct, contractual terms and group policies and procedures. Skills & Knowledge Exceptional written and verbal communication skills, with the ability to liaise with everyone ranging from service users to key external stakeholders. Strong administration, organisational, prioritisation, numerical and attention to detail skills. Previous experience in a similar role. Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries. Ability to work effectively in a high-pressure environment. Strong proficiency in the use of MS Office including Outlook, Word, Excel & PowerPoint. Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels. Working on own initiative without close supervision and as part of a team. Working flexibly in responding to the varying demands of the role to achieve agreed outcomes. Exceptional written and verbal communication skills, with the ability to liaise with everyone ranging from service users to key external stakeholders. Ideal but not Essential Experience of using Salesforce or other CRM System. Knowledge & experience working in customer Service or complaints resolution within temporary & emergency accommodation. Knowledge of temporary accommodation government legislation. Experience working with or for a local authority, housing association or housing provider. Benefits 23 days leave, plus bank holidays Additional holiday days for long service - up to 28 days Celebration of tenure 3 years £500 5 years £1000 10 years £5000 Private health insurance with Vitality Birthday off One well-being day off per year Maternity/Paternity Pay Pension schemes increase - after 2 years. Mental health & wellbeing training through the charity Mind Professional Emergency First Aid at work training £500 referral scheme for staff who refer a new employee, paid upon passing probation. Company payday lunch Diversity & Inclusion Stef & Philips is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes, but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not everything, go ahead and apply. We'd still love to hear from you! How to Apply: Complete our online application process by uploading your details here:
Job Description At Connells , we're looking for a highly motivated Assistant Branch Manager - Estate Agent to help lead our fantastic residential sales team in Rayleigh . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first branch management appointment in residential sales. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career.OTE - £50,000 - Uncapped Commission - Career Progression A quick look at the role In this role you will be helping the Branch Manager in running a profitable and well organised office providing an effective, efficient and professional estate agency service to customers. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Optimising every opportunity to secure market appraisals, instructions, viewings, conveyancing, sales and mortgage introductions. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. What's in it for you as our Assistant Branch Manager? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Skills and experience required to be a successful Assistant Branch Manager Preferably an experienced Branch Manager, Assistant Branch Manager, Residential Sales Manager or a Sales Negotiator, Lister or Valuer looking to progress. Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04407
Apr 24, 2024
Full time
Job Description At Connells , we're looking for a highly motivated Assistant Branch Manager - Estate Agent to help lead our fantastic residential sales team in Rayleigh . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first branch management appointment in residential sales. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career.OTE - £50,000 - Uncapped Commission - Career Progression A quick look at the role In this role you will be helping the Branch Manager in running a profitable and well organised office providing an effective, efficient and professional estate agency service to customers. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Optimising every opportunity to secure market appraisals, instructions, viewings, conveyancing, sales and mortgage introductions. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. What's in it for you as our Assistant Branch Manager? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Skills and experience required to be a successful Assistant Branch Manager Preferably an experienced Branch Manager, Assistant Branch Manager, Residential Sales Manager or a Sales Negotiator, Lister or Valuer looking to progress. Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04407
Location: Marlborough Job Type: Full time, 8.30am to 6 pm, Monday to Friday and 9 am to 3 pm (1 in 4 Saturdays) Contract: Permanent Salary: Competitive Benefits: Competitive We have an exciting opportunity to recruit an experienced Sales Negotiator to join our busy Marlborough office. This is an excellent opportunity for someone looking for a new challenge while working with a varied portfolio. As the post holder, you will help to generate new sales business for the office, negotiate profitable sales and contribute to the growth of the office by meeting set targets and ensuring compliance with our sales SOPS. Additionally, you will help to build and maintain strong working relationships with existing and potential clients. We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! Main tasks: Generate market appraisals, developing new business and handling own portfolio of clients to achieve or exceed agreed targets (working in conjunction with other CJ offices on joint instructions as required) Liaise with prospective purchasers, vendors and viewing staff, arrange viewing appointments, market appraisals, and negotiate offers Pro-active applicant management and communication, maximising the use of databases such as Reapit to ensure all applicant details are up to date and a successful source of potential sale instructions Maintain strong, effective relationships with vendors and applicants Maintain vendor feedback and communicate with vendors Prepare mail out and talking to prospective purchasers at the beginning of marketing of a new property Contribute to general running and profitability of the sales department Support the excellent reputation of Carter Jonas by providing a consistently high level of service to clients Consistently maintain a high standard of record keeping and communications to ensure accuracy in file management, communications and compliance Support the excellent reputation of Carter Jonas by providing a consistently high level of service to clients. Cover for other members of staff as required particularly during holiday periods What will it take to be successful? We are seeking someone with proven property sales, excellent communication, organisational and multitasking skills. Youll be a strong team player, with the ability to work well under pressure to meet deadlines. You will also be IT literate and comfortable working with databases and relevant software. Experience of the local area residential sales market is highly desirable. You may also have experience in the following: Senior Lettings Advisor, Lettings Portfolio Manager, Lettings Consultant, Lettings Portfolio Coordinator, Lettings Operations Manager, Property Lettings Specialist, Residential Lettings Coordinator, Lettings Relationship Manager, Property Lettings Consultant, Senior Lettings Associate, etc. REF- JBRP1_UKTJ
Apr 24, 2024
Full time
Location: Marlborough Job Type: Full time, 8.30am to 6 pm, Monday to Friday and 9 am to 3 pm (1 in 4 Saturdays) Contract: Permanent Salary: Competitive Benefits: Competitive We have an exciting opportunity to recruit an experienced Sales Negotiator to join our busy Marlborough office. This is an excellent opportunity for someone looking for a new challenge while working with a varied portfolio. As the post holder, you will help to generate new sales business for the office, negotiate profitable sales and contribute to the growth of the office by meeting set targets and ensuring compliance with our sales SOPS. Additionally, you will help to build and maintain strong working relationships with existing and potential clients. We offer a highly competitive salary package which includes a fantastic benefits package including a variety of flexible benefits allowing you to choose those that suit your personal circumstances including purchasing additional leave, health cash plans, cycle to work scheme and so on! Main tasks: Generate market appraisals, developing new business and handling own portfolio of clients to achieve or exceed agreed targets (working in conjunction with other CJ offices on joint instructions as required) Liaise with prospective purchasers, vendors and viewing staff, arrange viewing appointments, market appraisals, and negotiate offers Pro-active applicant management and communication, maximising the use of databases such as Reapit to ensure all applicant details are up to date and a successful source of potential sale instructions Maintain strong, effective relationships with vendors and applicants Maintain vendor feedback and communicate with vendors Prepare mail out and talking to prospective purchasers at the beginning of marketing of a new property Contribute to general running and profitability of the sales department Support the excellent reputation of Carter Jonas by providing a consistently high level of service to clients Consistently maintain a high standard of record keeping and communications to ensure accuracy in file management, communications and compliance Support the excellent reputation of Carter Jonas by providing a consistently high level of service to clients. Cover for other members of staff as required particularly during holiday periods What will it take to be successful? We are seeking someone with proven property sales, excellent communication, organisational and multitasking skills. Youll be a strong team player, with the ability to work well under pressure to meet deadlines. You will also be IT literate and comfortable working with databases and relevant software. Experience of the local area residential sales market is highly desirable. You may also have experience in the following: Senior Lettings Advisor, Lettings Portfolio Manager, Lettings Consultant, Lettings Portfolio Coordinator, Lettings Operations Manager, Property Lettings Specialist, Residential Lettings Coordinator, Lettings Relationship Manager, Property Lettings Consultant, Senior Lettings Associate, etc. REF- JBRP1_UKTJ
Job Description At Connells , we're looking for a highly motivated Assistant Branch Manager - Estate Agent to help lead our fantastic residential sales team in Abingdon . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first branch management appointment in residential sales. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career.OTE - £40,000 - Uncapped Commission - Career Progression A quick look at the role In this role you will be helping the Branch Manager in running a profitable and well organised office providing an effective, efficient and professional estate agency service to customers. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Optimising every opportunity to secure market appraisals, instructions, viewings, conveyancing, sales and mortgage introductions. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. What's in it for you as our Assistant Branch Manager? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Skills and experience required to be a successful Assistant Branch Manager Preferably an experienced Branch Manager, Assistant Branch Manager, Residential Sales Manager or a Sales Negotiator, Lister or Valuer looking to progress. Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04119
Apr 24, 2024
Full time
Job Description At Connells , we're looking for a highly motivated Assistant Branch Manager - Estate Agent to help lead our fantastic residential sales team in Abingdon . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first branch management appointment in residential sales. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career.OTE - £40,000 - Uncapped Commission - Career Progression A quick look at the role In this role you will be helping the Branch Manager in running a profitable and well organised office providing an effective, efficient and professional estate agency service to customers. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Optimising every opportunity to secure market appraisals, instructions, viewings, conveyancing, sales and mortgage introductions. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. What's in it for you as our Assistant Branch Manager? Industry leading training and development Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Skills and experience required to be a successful Assistant Branch Manager Preferably an experienced Branch Manager, Assistant Branch Manager, Residential Sales Manager or a Sales Negotiator, Lister or Valuer looking to progress. Able to generate new business in a target driven environment Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04119