Parts Advisor Reference: OC17306 Our clients are looking for a parts advisor in Rainton.Hours: Mon-Fri 09:00 till 18:00pm then 1 in 3 Saturday mornings 08:00am- 12:00pmSalary: DOE Our clients are one of the UK's are an award winning prestigious motor transport company, who was established several decades ago going from strength to strength since 1910. Our clients are now looking someone who can become part of their team as a Parts Advisor at their depot in Hull. Parts Advisor Role: Be first point of contact for customers dealing with telephone or email enquiries. Contact customers regarding product or service promotions. Complete reports when required. Track and check parts orders to ensure correct level of stock to complete work load. Deliver a high level of customer service. Requirements Ideally you will have experience as a Parts Advisor within a dealership, independent or Bodyshop however we will consider someone with a similar background willing to take all the relevant training. Having a UK driving licence would be a big advantage but not essential. Good customer service skills and general computer skills. Company benefits: Company health cash plan Cycle to work Scheme Employee Assistance Programme (EAP) - access 24/7 to support with health and well-being Training Company pension Consultant - Bobbie Crates - Octane Recruitment INDOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. All applicants for this Service Advisor role are treated with 100% confidentiality.
Apr 18, 2024
Full time
Parts Advisor Reference: OC17306 Our clients are looking for a parts advisor in Rainton.Hours: Mon-Fri 09:00 till 18:00pm then 1 in 3 Saturday mornings 08:00am- 12:00pmSalary: DOE Our clients are one of the UK's are an award winning prestigious motor transport company, who was established several decades ago going from strength to strength since 1910. Our clients are now looking someone who can become part of their team as a Parts Advisor at their depot in Hull. Parts Advisor Role: Be first point of contact for customers dealing with telephone or email enquiries. Contact customers regarding product or service promotions. Complete reports when required. Track and check parts orders to ensure correct level of stock to complete work load. Deliver a high level of customer service. Requirements Ideally you will have experience as a Parts Advisor within a dealership, independent or Bodyshop however we will consider someone with a similar background willing to take all the relevant training. Having a UK driving licence would be a big advantage but not essential. Good customer service skills and general computer skills. Company benefits: Company health cash plan Cycle to work Scheme Employee Assistance Programme (EAP) - access 24/7 to support with health and well-being Training Company pension Consultant - Bobbie Crates - Octane Recruitment INDOJ Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts Managers Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. All applicants for this Service Advisor role are treated with 100% confidentiality.
My client is an award winning South East law, Legal 100 firm with offices in London, Brighton, Gatwick, Guilford, Horsham and Hassocks. They have grown rapidly since it was established in 1970, and has a headcount of approx 350. The Legal firm provides a comprehensive range of commercial, dispute resolution and litigation, employment, cyber security and cyber-crime, corporate, intellectual property, real estate and technology, media and telecoms advice to both businesses and individuals. The department Job Purpose: To support the Information Services & Client Compliance Manager and the wider team in providing efficient and effective client due diligence (CDD), conflict checking services and client file opening. Responsibilities and Duties: Completing conflict checks, obtaining, checking and verifying client ID documentation, identifying issues, and escalating where required Using the Firm's file opening request system and processes Opening and amending client and matter files in the firm's case management systems Maintaining the team's policies and procedures Participation in any special ISCC projects under the direction of the Information Services & Client Compliance Manager or team leader as required to meet the needs of the business Attendance at meetings and such training courses as agreed with the Information Services & Client Compliance Manager Travel to other offices as may be required to fulfil duties Knowledge, Skills and Experience Required: A minimum of one years' experience working within an administration role in a Professional environment or a recent Graduate with some work experience An understanding of the CDD process is desirable but training will be given IT literate with strong skills in using standard Microsoft products and ability to work with a variety of different database products. Effective administration and organisation skills High level of accuracy and attention to detail Ability to work under pressure and to manage concurrent demands and deadlines Ability to deal with sensitive and confidential data An enquiring mind with the ability to understand discrepancies in data and solve problems Excellent interpersonal skills and a proven ability to work effectively as part of a team Committed to delivering high levels of customer service and client care Ability to learn new IT systems and workflow processes Flexible in approach to work, location and hours worked if required. Benefits: 25 days holiday (of which 3.5 are taken during the Christmas period), plus Birthday holiday, plus Bank Holidays. Life Assurance Private Healthcare Employee Assistance Programme Sodexo Discounts Pension Scheme Interest free season ticket loans Cycle to work scheme Discounts on Legal work Please apply today, immedate start and interviews, my client is keen to get the right person on board asap.
Apr 18, 2024
Full time
My client is an award winning South East law, Legal 100 firm with offices in London, Brighton, Gatwick, Guilford, Horsham and Hassocks. They have grown rapidly since it was established in 1970, and has a headcount of approx 350. The Legal firm provides a comprehensive range of commercial, dispute resolution and litigation, employment, cyber security and cyber-crime, corporate, intellectual property, real estate and technology, media and telecoms advice to both businesses and individuals. The department Job Purpose: To support the Information Services & Client Compliance Manager and the wider team in providing efficient and effective client due diligence (CDD), conflict checking services and client file opening. Responsibilities and Duties: Completing conflict checks, obtaining, checking and verifying client ID documentation, identifying issues, and escalating where required Using the Firm's file opening request system and processes Opening and amending client and matter files in the firm's case management systems Maintaining the team's policies and procedures Participation in any special ISCC projects under the direction of the Information Services & Client Compliance Manager or team leader as required to meet the needs of the business Attendance at meetings and such training courses as agreed with the Information Services & Client Compliance Manager Travel to other offices as may be required to fulfil duties Knowledge, Skills and Experience Required: A minimum of one years' experience working within an administration role in a Professional environment or a recent Graduate with some work experience An understanding of the CDD process is desirable but training will be given IT literate with strong skills in using standard Microsoft products and ability to work with a variety of different database products. Effective administration and organisation skills High level of accuracy and attention to detail Ability to work under pressure and to manage concurrent demands and deadlines Ability to deal with sensitive and confidential data An enquiring mind with the ability to understand discrepancies in data and solve problems Excellent interpersonal skills and a proven ability to work effectively as part of a team Committed to delivering high levels of customer service and client care Ability to learn new IT systems and workflow processes Flexible in approach to work, location and hours worked if required. Benefits: 25 days holiday (of which 3.5 are taken during the Christmas period), plus Birthday holiday, plus Bank Holidays. Life Assurance Private Healthcare Employee Assistance Programme Sodexo Discounts Pension Scheme Interest free season ticket loans Cycle to work scheme Discounts on Legal work Please apply today, immedate start and interviews, my client is keen to get the right person on board asap.
Role overview ID: Entity: Vistry Region: Vistry South West Midlands Department: Technical Contract Type: Permanent - Full Time Job Location: Coleshill, West Midlands Date Posted: 10.04.2024 We have an incredible new opportunity for a Project Director to lead the overall technical strategy and development management on a new multi-branded scheme of up to 2,200 dwellings to be delivered through a Joint Venture Partnership, based at our South West Midlands office in Coleshill. Reporting to the Regional Technical Director, you will provide leadership, strategic vision and direction to the business to ensure that the strategies and objectives, alongside the forecast and financial management, are developed and achieved through its operations whilst managing the technical delivery with a strong focus on pre construction management. The Project Director will be responsible for the overall operational management of the scheme to ensure the interests of the Joint Venture Partnership are maintained and promoted at all times. You will also ensure the general motivation, wellbeing and continued incentive of all Company employees. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality You will have held a Senior Management or Divisional Director role with significant experiencein the Housebuilding industry. An understanding of external influences affecting the housing and property markets. You will have been involved in the preparation, presentation and achievement of a forecastand part of an annual budget which is in line with a project's targets. Ability to formulate strategic options for large projects. Ability to manage multiple objectives over short, medium and long-term time horizons. Ability to see the interconnection between actions to avoid unintended consequencesand to balance potentially conflicting objectives. Ability to communicate how micro and macro initiatives contribute to wider strategicobjectives of the project. Ability to drive desired outcomes from multi discipline teams. Managing performanceusing a balance of challenge and support. Ability to achieve sustainable out performance, by understanding key drivers andreinforcing positive actions and behaviours. Ability to communicate performance to internal and external stakeholders, ensuring thatkey measures are understood and acted upon. Ability to engage internal and external stakeholders (suppliers / customers / employees)at all levels to gain desired responses, ensuring that tone and content reflect theaudience but are consistent in message. Managing all relationships to reinforce strategic position, brand reputation and financial Maintaining a positive working relationship with Board members and managing thedifferent drivers of the parties to support each other with business growth and performance. You will have excellent leadership and communication skills, with the ability to influence and motivate colleagues at all levels towards the project objectives Experience of managing large scale, complex mixed-use regeneration projects from first principles to delivery. Able to communicate effectively and confidentially with a range of internal and external stakeholders More about the Project Director role You will help colleagues build and lead effective, high performing management teams ensuring all aspects of processes are met and run smoothly and efficiently to ensure that the financial forecast and production targets are achieved for the Joint VentureYou will support the Directors and management teams, ensuring that all areas of the JV are working collaboratively and consistentlyYou will assist with the Health and Safety aspects of the JV to ensure that adequate provisions, plans, reporting and actions are in place to ensure that the project adheres to both Group policy and HSE requirementsYou will develop and maintain positive working relationships with fellow Directors, to support each other with the JV performanceYou will liaise with the JV board as to the day to day operations of the JV. You will be key in preparing material for the Monthly Board Pack, to present in Board Meetings with the Joint Venture Representatives and Board MembersYou will ensure that all Group policies, procedures and disciplines are adhered to throughout the Company and that the Company complies with all statutory requirementsManaging the JV Projects through feasibility, site assembly, planning, land drawdownManaging the professional team to design efficient and viable development proposals that meet the constraints of the site, applicable planning policies and JV objectivesFull focus on delivering the JV objectives and the ability to make decisions at a strategic level; as the Project Executive you are accountable for making day-to-day decisions which affect the wider projectYou will have a strong rapport as a people manager, with the ability to lead a high-performing team across the entire operational function, even when reporting lines are dottedA breadth of technical and industry knowledge, being commercially aware and financially astute to assist with the P&L, balance sheet, cashflow and cost control for the Joint Venture (supported by the shadow board)A dynamic, driven, and approachable personality with excellent people management skills; the ability to lead by example and set high standards and effective KPIs that will deliver operational excellence.You are able to establish the JV business controls and are able to measure and monitor these to ensure the effective application of such controls to drive business efficiencyYou have the ability to work with and influence others within the wider JV to ensure that best practices are shared to aid the JV in achieving its overall objectivesYou will have the ability to formulate the Joint Venture strategy, identifying key dr
Apr 18, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry South West Midlands Department: Technical Contract Type: Permanent - Full Time Job Location: Coleshill, West Midlands Date Posted: 10.04.2024 We have an incredible new opportunity for a Project Director to lead the overall technical strategy and development management on a new multi-branded scheme of up to 2,200 dwellings to be delivered through a Joint Venture Partnership, based at our South West Midlands office in Coleshill. Reporting to the Regional Technical Director, you will provide leadership, strategic vision and direction to the business to ensure that the strategies and objectives, alongside the forecast and financial management, are developed and achieved through its operations whilst managing the technical delivery with a strong focus on pre construction management. The Project Director will be responsible for the overall operational management of the scheme to ensure the interests of the Joint Venture Partnership are maintained and promoted at all times. You will also ensure the general motivation, wellbeing and continued incentive of all Company employees. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality You will have held a Senior Management or Divisional Director role with significant experiencein the Housebuilding industry. An understanding of external influences affecting the housing and property markets. You will have been involved in the preparation, presentation and achievement of a forecastand part of an annual budget which is in line with a project's targets. Ability to formulate strategic options for large projects. Ability to manage multiple objectives over short, medium and long-term time horizons. Ability to see the interconnection between actions to avoid unintended consequencesand to balance potentially conflicting objectives. Ability to communicate how micro and macro initiatives contribute to wider strategicobjectives of the project. Ability to drive desired outcomes from multi discipline teams. Managing performanceusing a balance of challenge and support. Ability to achieve sustainable out performance, by understanding key drivers andreinforcing positive actions and behaviours. Ability to communicate performance to internal and external stakeholders, ensuring thatkey measures are understood and acted upon. Ability to engage internal and external stakeholders (suppliers / customers / employees)at all levels to gain desired responses, ensuring that tone and content reflect theaudience but are consistent in message. Managing all relationships to reinforce strategic position, brand reputation and financial Maintaining a positive working relationship with Board members and managing thedifferent drivers of the parties to support each other with business growth and performance. You will have excellent leadership and communication skills, with the ability to influence and motivate colleagues at all levels towards the project objectives Experience of managing large scale, complex mixed-use regeneration projects from first principles to delivery. Able to communicate effectively and confidentially with a range of internal and external stakeholders More about the Project Director role You will help colleagues build and lead effective, high performing management teams ensuring all aspects of processes are met and run smoothly and efficiently to ensure that the financial forecast and production targets are achieved for the Joint VentureYou will support the Directors and management teams, ensuring that all areas of the JV are working collaboratively and consistentlyYou will assist with the Health and Safety aspects of the JV to ensure that adequate provisions, plans, reporting and actions are in place to ensure that the project adheres to both Group policy and HSE requirementsYou will develop and maintain positive working relationships with fellow Directors, to support each other with the JV performanceYou will liaise with the JV board as to the day to day operations of the JV. You will be key in preparing material for the Monthly Board Pack, to present in Board Meetings with the Joint Venture Representatives and Board MembersYou will ensure that all Group policies, procedures and disciplines are adhered to throughout the Company and that the Company complies with all statutory requirementsManaging the JV Projects through feasibility, site assembly, planning, land drawdownManaging the professional team to design efficient and viable development proposals that meet the constraints of the site, applicable planning policies and JV objectivesFull focus on delivering the JV objectives and the ability to make decisions at a strategic level; as the Project Executive you are accountable for making day-to-day decisions which affect the wider projectYou will have a strong rapport as a people manager, with the ability to lead a high-performing team across the entire operational function, even when reporting lines are dottedA breadth of technical and industry knowledge, being commercially aware and financially astute to assist with the P&L, balance sheet, cashflow and cost control for the Joint Venture (supported by the shadow board)A dynamic, driven, and approachable personality with excellent people management skills; the ability to lead by example and set high standards and effective KPIs that will deliver operational excellence.You are able to establish the JV business controls and are able to measure and monitor these to ensure the effective application of such controls to drive business efficiencyYou have the ability to work with and influence others within the wider JV to ensure that best practices are shared to aid the JV in achieving its overall objectivesYou will have the ability to formulate the Joint Venture strategy, identifying key dr
SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe as a specialist distributor of insulation and interiors products and merchant of roofing and exterior products. We are looking to recruit a Trade Counter Sales & Branch Assistant who will provide first class customer service to all customers, at the trade counter and over the phone.We offer a great opportunity to build your career in a market leading business, along with a competitive salary and excellent benefits that include 25 days holiday + 8 bank holidays, a great pension, life insurance and a Share Incentive Scheme. What does the role involve? As a Trade Counter Sales & Branch Assistant, you will process customer orders, replenish trade counter stocks, and provide support to our warehouse team during peak periods. You will also maintain a clean and organized trade counter area and always ensure compliance with health and safety regulations. This is the ideal role for an outgoing and personable candidate who has the confidence to take customer orders and provide key product information to customers. The successful candidate will require: • Full driving license in order to make local deliveries.• Strong IT skills - Excel, Word, PowerPoint.• Ability to multi-task and work effectively in a fast-paced environment.• Previous experience in a customer-facing role, preferably within the construction or roofing industry.• The ability to engage with customers and build relationships using excellent customer service and communication skills.• Flexibility to provide support to different areas of the business as needed. In return we offer: • Competitive salary with annual pay award and staff recognition schemes• 25 days holiday + 8 bank holidays. Company closed during Christmas period.• A great pension, with SIG contributing up to 7.5% and up to 4x life insurance • Money saving with retail discounts via colleague portal• Cycle to Work scheme • Share Incentive Scheme SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.
Apr 18, 2024
Full time
SIG Plc. is a leading supplier of specialist building materials to trade customers across Europe as a specialist distributor of insulation and interiors products and merchant of roofing and exterior products. We are looking to recruit a Trade Counter Sales & Branch Assistant who will provide first class customer service to all customers, at the trade counter and over the phone.We offer a great opportunity to build your career in a market leading business, along with a competitive salary and excellent benefits that include 25 days holiday + 8 bank holidays, a great pension, life insurance and a Share Incentive Scheme. What does the role involve? As a Trade Counter Sales & Branch Assistant, you will process customer orders, replenish trade counter stocks, and provide support to our warehouse team during peak periods. You will also maintain a clean and organized trade counter area and always ensure compliance with health and safety regulations. This is the ideal role for an outgoing and personable candidate who has the confidence to take customer orders and provide key product information to customers. The successful candidate will require: • Full driving license in order to make local deliveries.• Strong IT skills - Excel, Word, PowerPoint.• Ability to multi-task and work effectively in a fast-paced environment.• Previous experience in a customer-facing role, preferably within the construction or roofing industry.• The ability to engage with customers and build relationships using excellent customer service and communication skills.• Flexibility to provide support to different areas of the business as needed. In return we offer: • Competitive salary with annual pay award and staff recognition schemes• 25 days holiday + 8 bank holidays. Company closed during Christmas period.• A great pension, with SIG contributing up to 7.5% and up to 4x life insurance • Money saving with retail discounts via colleague portal• Cycle to Work scheme • Share Incentive Scheme SIG is committed to creating a fair and inclusive environment where employees feel safe, proud and valued. We encourage ways of working that treat everyone fairly and with respect, and we look to create opportunities to improve the diversity of our workforce across all areas of the business.
Company Overview 1st Line Defence is one of the leading unexploded ordnance (UXO) risk mitigation companies in UK. We are dedicated to delivering practical solutions to deal with aerial-delivered unexploded bombs (UXBs) from WWI and WWII, as well as UXO contamination related to historical land use by the military. Our services range from early-stage desktop risk assessments through to UXO support to construction projects, site investigation and offshore works. We are passionate about providing services with a friendly, open and ethical approach. We maintain and implement rigorous standards in order to provide a high level of service to our clients. We are a team consisting of specialist UXO field engineers, historians, analysts and support staff. With headquarters in Hoddesdon, Hertfordshire, we operate across the UK and undertake projects overseas. Working Hours and Location: Working hours are 8.00 am - 5pm with 1 hour break for lunch, office based. Key Responsibilities and Objectives: - Mobilise the field team as per the schedule, ensuring they have all relevant information for each job allocation and act as first point of contact for field team queries - Assist with communicating with clients to book and extend site attendance as required - Ensure all pre-start requirements have been completed before field team attendance on site - Ensure the scheduling team are fully aware of all site requirements so that they can plan their manpower appropriately and in a timely manner - Proactively maintain field team qualification and course requalification as required - Maintain the accommodation booking log and liaise with hotels to secure refunds where accommodation is no longer required - Maintain the operations inbox, assigning emails to other team members and filing away as required - Create site information and risk assessment documentation for each site as appropriate and share it with the relevant personnel - Answer the operations and mainline telephone and direct calls to appropriate team members as appropriate - Contribute to Out of Hours telephone cover to assist the field team with accommodation or emergencies - Assist the team with covering other tasks during holiday or sickness periods - Build and maintain an excellent working relationship with both office staff and field staff based on trust, respect and support - Maintain a flexible, can-do approach to all tasks The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Company benefits: Gym membership and Birthday day off following a successful probation period. Employee assistance programme. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Apr 18, 2024
Full time
Company Overview 1st Line Defence is one of the leading unexploded ordnance (UXO) risk mitigation companies in UK. We are dedicated to delivering practical solutions to deal with aerial-delivered unexploded bombs (UXBs) from WWI and WWII, as well as UXO contamination related to historical land use by the military. Our services range from early-stage desktop risk assessments through to UXO support to construction projects, site investigation and offshore works. We are passionate about providing services with a friendly, open and ethical approach. We maintain and implement rigorous standards in order to provide a high level of service to our clients. We are a team consisting of specialist UXO field engineers, historians, analysts and support staff. With headquarters in Hoddesdon, Hertfordshire, we operate across the UK and undertake projects overseas. Working Hours and Location: Working hours are 8.00 am - 5pm with 1 hour break for lunch, office based. Key Responsibilities and Objectives: - Mobilise the field team as per the schedule, ensuring they have all relevant information for each job allocation and act as first point of contact for field team queries - Assist with communicating with clients to book and extend site attendance as required - Ensure all pre-start requirements have been completed before field team attendance on site - Ensure the scheduling team are fully aware of all site requirements so that they can plan their manpower appropriately and in a timely manner - Proactively maintain field team qualification and course requalification as required - Maintain the accommodation booking log and liaise with hotels to secure refunds where accommodation is no longer required - Maintain the operations inbox, assigning emails to other team members and filing away as required - Create site information and risk assessment documentation for each site as appropriate and share it with the relevant personnel - Answer the operations and mainline telephone and direct calls to appropriate team members as appropriate - Contribute to Out of Hours telephone cover to assist the field team with accommodation or emergencies - Assist the team with covering other tasks during holiday or sickness periods - Build and maintain an excellent working relationship with both office staff and field staff based on trust, respect and support - Maintain a flexible, can-do approach to all tasks The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. Company benefits: Gym membership and Birthday day off following a successful probation period. Employee assistance programme. We are an equal opportunities employer. We welcome applications from all suitably qualified persons.
Job Title: Office Manager - Construction Salary: £30,000 - £45,000 Location: Kinmel Bay About Us: We are a trusted and approved contractor by local authorities, specialising in providing comprehensive plumbing and drainage solutions. With our commitment to excellence and outstanding customer care, we have established ourselves as one of the leading experts in the plumbing and drainage industry in North Wales and the North West. We take pride in being available round-the-clock to address our clients' needs, ensuring their satisfaction and peace of mind. Job Description: We are currently seeking a dedicated and proactive Office Manager to join our team. As the Office Manager, you will play a pivotal role in maintaining the efficient operation of our administrative functions while upholding our company's reputation for exceptional customer service. You will oversee day-to-day office activities, manage administrative tasks, and support various departments within the company. Responsibilities: Supervise and coordinate office operations, including handling incoming calls, emails, and correspondence. Manage administrative staff, providing guidance, training, and support as needed. Maintain office supplies inventory and manage office budgets and expenses. Collaborate with other departments to ensure effective communication and workflow. Assist with HR tasks, such as recruitment, onboarding, and maintaining employee records. Handle customer inquiries and complaints promptly and professionally, demonstrating a commitment to outstanding customer care. Assist in organizing company events and initiatives, fostering a positive and collaborative work environment. Requirements: Previous experience in an Office Manager or similar administrative role. Excellent organizational and time management skills, with the ability to prioritize tasks effectively. Strong communication and interpersonal abilities, with a customer-centric approach. Proficiency in Microsoft Office Suite and office management software. Attention to detail and a high level of accuracy in all tasks. Knowledge of HR practices and basic accounting principles is preferred. Previous experience in the plumbing or construction industry is advantageous. Benefits: Competitive salary based on experience. Health insurance and comprehensive benefits package. Opportunities for professional development and career advancement. Dynamic and supportive work environment with a reputable company. Chance to make a difference by providing essential plumbing and drainage solutions to our community. If you are a motivated and organised individual passionate about delivering exceptional administrative support and customer care, we encourage you to apply for the Office Manager. Join us in our mission to provide top-notch plumbing and drainage services while ensuring our clients' satisfaction and peace of mind. We look forward to welcoming you to our team!
Apr 18, 2024
Full time
Job Title: Office Manager - Construction Salary: £30,000 - £45,000 Location: Kinmel Bay About Us: We are a trusted and approved contractor by local authorities, specialising in providing comprehensive plumbing and drainage solutions. With our commitment to excellence and outstanding customer care, we have established ourselves as one of the leading experts in the plumbing and drainage industry in North Wales and the North West. We take pride in being available round-the-clock to address our clients' needs, ensuring their satisfaction and peace of mind. Job Description: We are currently seeking a dedicated and proactive Office Manager to join our team. As the Office Manager, you will play a pivotal role in maintaining the efficient operation of our administrative functions while upholding our company's reputation for exceptional customer service. You will oversee day-to-day office activities, manage administrative tasks, and support various departments within the company. Responsibilities: Supervise and coordinate office operations, including handling incoming calls, emails, and correspondence. Manage administrative staff, providing guidance, training, and support as needed. Maintain office supplies inventory and manage office budgets and expenses. Collaborate with other departments to ensure effective communication and workflow. Assist with HR tasks, such as recruitment, onboarding, and maintaining employee records. Handle customer inquiries and complaints promptly and professionally, demonstrating a commitment to outstanding customer care. Assist in organizing company events and initiatives, fostering a positive and collaborative work environment. Requirements: Previous experience in an Office Manager or similar administrative role. Excellent organizational and time management skills, with the ability to prioritize tasks effectively. Strong communication and interpersonal abilities, with a customer-centric approach. Proficiency in Microsoft Office Suite and office management software. Attention to detail and a high level of accuracy in all tasks. Knowledge of HR practices and basic accounting principles is preferred. Previous experience in the plumbing or construction industry is advantageous. Benefits: Competitive salary based on experience. Health insurance and comprehensive benefits package. Opportunities for professional development and career advancement. Dynamic and supportive work environment with a reputable company. Chance to make a difference by providing essential plumbing and drainage solutions to our community. If you are a motivated and organised individual passionate about delivering exceptional administrative support and customer care, we encourage you to apply for the Office Manager. Join us in our mission to provide top-notch plumbing and drainage services while ensuring our clients' satisfaction and peace of mind. We look forward to welcoming you to our team!
ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. An opportunity has arisen for a Stock Controller at our Edinburgh site. The main purpose of this role is to ensure procedures are followed in order to maintain good control on all stocked items and raw materials. Ensure sales despatches & returns are confirmed in a timely manner. Support the site in carrying out various administration duties including uploading of production data and filing of operational documentation. Your Responsibilities Reconciliation of bulk, bagged, empty sacks, pallets & wheat stocks. Ensure product codes, wheat codes and store locations are set up correctly on Enterprise. Meet financial reporting deadlines. Ensure weighbridge procedures are followed. Complete Sales confirmation in a timely manner and upload delivery confirmation notes to Enterprise. Reporting of production data to site management team. Investigate stock variances and out of tolerance production runs. Lead monthly physical stock checks. Effective Communication with European Finance Centre. Your Profile • Good IT Skills• Communication Skills• Teamworking• Attention to detail• Good problem solver• Prior experience of financial administration• Diploma or Degree in Accounting or Business Management (Desirable) Your Future Perspective Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models Room for innovative thinking and growth with the possibility to manage your own career path. A company culture which promotes continuous learning and diversity.To assist with this all colleagues are able to join our Women's and Multicultural Employee Resource Groups, and the ADM Pride Employee Network. Excellent career opportunities in a world leading nutrition company. An attractive remuneration including a variety of social benefits like subsidized health & fitness offers. ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life through a Hybrid working arrangement. Additional benefits and support for maternity and paternity leave. ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in 'Mental Health Aware' training within three months of joining the business. We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the work place. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM's privacy notice.
Apr 18, 2024
Full time
ADM unlocks the power of nature to enrich the quality of life. We're a premier global human and animal nutrition company, delivering solutions today with an eye to the future. We're blazing new trails in health and well-being as our scientists develop groundbreaking products to support healthier living. We're a cutting-edge innovator leading the way to a new future of plant-based consumer and industrial solutions to replace petroleum-based products. We're an unmatched agricultural supply chain manager and processor, providing food security by connecting local needs with global capabilities. And we're a leader in sustainability, scaling across entire value chains to help decarbonize our industry and safeguard our planet. From the seed of the idea to the outcome of the solution, we give customers an edge in solving the nutritional and sustainability challenges of today and tomorrow. An opportunity has arisen for a Stock Controller at our Edinburgh site. The main purpose of this role is to ensure procedures are followed in order to maintain good control on all stocked items and raw materials. Ensure sales despatches & returns are confirmed in a timely manner. Support the site in carrying out various administration duties including uploading of production data and filing of operational documentation. Your Responsibilities Reconciliation of bulk, bagged, empty sacks, pallets & wheat stocks. Ensure product codes, wheat codes and store locations are set up correctly on Enterprise. Meet financial reporting deadlines. Ensure weighbridge procedures are followed. Complete Sales confirmation in a timely manner and upload delivery confirmation notes to Enterprise. Reporting of production data to site management team. Investigate stock variances and out of tolerance production runs. Lead monthly physical stock checks. Effective Communication with European Finance Centre. Your Profile • Good IT Skills• Communication Skills• Teamworking• Attention to detail• Good problem solver• Prior experience of financial administration• Diploma or Degree in Accounting or Business Management (Desirable) Your Future Perspective Challenging tasks, short decision-making processes and a high level of personal responsibility in a modern work environment with flexible work time models Room for innovative thinking and growth with the possibility to manage your own career path. A company culture which promotes continuous learning and diversity.To assist with this all colleagues are able to join our Women's and Multicultural Employee Resource Groups, and the ADM Pride Employee Network. Excellent career opportunities in a world leading nutrition company. An attractive remuneration including a variety of social benefits like subsidized health & fitness offers. ADM is a company where managers and colleagues are encouraged to discuss and enable the flexibility that is needed to meet the demands of work and life through a Hybrid working arrangement. Additional benefits and support for maternity and paternity leave. ADM are an advocate of having a workforce who are aware of their mental health. In addition to our network of Mental Health First Aiders, all new starters to the business will be enrolled in 'Mental Health Aware' training within three months of joining the business. We are proud to be an equal opportunity workplace and value diversity at our company to encourage a diverse range of perspectives, skills, experience and knowledge within our business. To assist with this the Company has established a UK Diversity forum to support participation of underrepresented groups in the work place. If you feel this job is for you, unlock your potential and apply now online informing us about your earliest possible entry date and salary expectation. By applying for this position, you agree to ADM's privacy notice.
Newtown, Wales What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customer's transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC's digital platforms, giving our customers the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will: Provide exceptional face to face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures Process a wide range of transactions, whilst maintaining a high degree of accuracy. Have excellent attention to detail. Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms. Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers. Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive minimum starting salary of (phone number removed) based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: (phone number removed)
Apr 18, 2024
Full time
Newtown, Wales What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customer's transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC's digital platforms, giving our customers the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will: Provide exceptional face to face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures Process a wide range of transactions, whilst maintaining a high degree of accuracy. Have excellent attention to detail. Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms. Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers. Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive minimum starting salary of (phone number removed) based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate. Opening up a world of opportunity. Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse. If you'd like to apply for one of our roles and need adjustments made, please get in touch with our Recruitment Helpdesk: Email: Telephone: (phone number removed)
This role is based in Central Wales What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customer's transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC's digital platforms, giving our customers the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will: Provide exceptional face to face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures. Process a wide range of transactions, whilst maintaining a high degree of accuracy. Have excellent attention to detail. Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms. Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers. Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive minimum starting salary of (phone number removed) based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk: Email: Telephone: (phone number removed) Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
Apr 18, 2024
Full time
This role is based in Central Wales What you'll do The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customer's transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC's digital platforms, giving our customers the choice of how they wish to bank with us. We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation who has a genuine passion for going above and beyond for customers - everything else we can teach you! At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and will have the opportunity to develop yourself and your career further. Within this role you will: Provide exceptional face to face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures. Process a wide range of transactions, whilst maintaining a high degree of accuracy. Have excellent attention to detail. Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms. Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers. Requirements What do I need to be successful? Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service Be resilient to a continuous changing environment When & Where you'll work Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday). There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy. Your Training You'll receive full training in branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks. As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period. What You'll Get! We offer an attractive minimum starting salary of (phone number removed) based on 35 hours per week, plus an annual discretionary performance bonus. You will also receive: Over six weeks' holiday. This includes bank and public holidays with the option to buy more Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts A market-leading employer Pension contribution BUPA Healthcare Life Assurance, equivalent to four times your annual salary Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more Sharesave schemes - a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate You'll achieve more when you join HSBC. HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk: Email: Telephone: (phone number removed) Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.
Sales Processing Administrator Lincoln Temporary Assignment Monday - Friday, Full time £11.44 per hour Are you an experienced Administrator looking for a new role? An exciting opportunity has arisen for Administrators with our client based in Lincoln, this is a temporary role with a chance to work in a fantastic team providing support to not only the logistics team but the company as a whole! Duties for this role include but are not limited to: Collaborate closely with the logistics team to provide administrative support and ensure seamless operations. Process sales orders, contracts, and internal invoices accurately and in a timely manner. Communicate with suppliers on order delivery times. Maintain and update customer records, ensuring data accuracy and completeness. Coordinate with various departments as and when required. Monitoring the internal inbox, responding to customer queries, and actioning when required and coordinating internally. Other ad hoc duties as and when required. The successful candidate for this role will have/ be: Proven experience in administration, customer service, or a related role. Proficiency in Microsoft Office Suite with a strong knowledge of Excel, Word, and Outlook. Excellent communication skills, both written and verbal. Strong organisational and multitasking abilities. Attention to detail and accuracy in data entry and record keeping. Motivated and driven. Ability to work collaboratively in a fast-paced, team-oriented environment. This is a great opportunity for an Administrator to join a company who value their employees and provide fantastic benefits. If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration! This role is being handled by Riley Keith, Candidate Consultant at Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and
Apr 18, 2024
Full time
Sales Processing Administrator Lincoln Temporary Assignment Monday - Friday, Full time £11.44 per hour Are you an experienced Administrator looking for a new role? An exciting opportunity has arisen for Administrators with our client based in Lincoln, this is a temporary role with a chance to work in a fantastic team providing support to not only the logistics team but the company as a whole! Duties for this role include but are not limited to: Collaborate closely with the logistics team to provide administrative support and ensure seamless operations. Process sales orders, contracts, and internal invoices accurately and in a timely manner. Communicate with suppliers on order delivery times. Maintain and update customer records, ensuring data accuracy and completeness. Coordinate with various departments as and when required. Monitoring the internal inbox, responding to customer queries, and actioning when required and coordinating internally. Other ad hoc duties as and when required. The successful candidate for this role will have/ be: Proven experience in administration, customer service, or a related role. Proficiency in Microsoft Office Suite with a strong knowledge of Excel, Word, and Outlook. Excellent communication skills, both written and verbal. Strong organisational and multitasking abilities. Attention to detail and accuracy in data entry and record keeping. Motivated and driven. Ability to work collaboratively in a fast-paced, team-oriented environment. This is a great opportunity for an Administrator to join a company who value their employees and provide fantastic benefits. If you want to work for a company where talent and hard work is appreciated, then apply now for immediate consideration! This role is being handled by Riley Keith, Candidate Consultant at Pearson Whiffin Recruitment Not quite the right role but still looking? Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent's leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients. Find us on and
About the role Working 38 hours Monday, Wednesday, Thursday, Friday, Saturday - (Tuesday's & Sunday's off) We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same. We are 5/7 day operation, (check our website for specific opening times.) We only recruit individuals who are aged 17 and over Role Responsibility Customers are at the heart of everything we do, our customers need to be back in their own business as quickly as possible having found what they need, we keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need. You will need A can do attitude A passion for customer service Be willing to go the extra mile Always be there, on time and properly presented. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Apr 18, 2024
Full time
About the role Working 38 hours Monday, Wednesday, Thursday, Friday, Saturday - (Tuesday's & Sunday's off) We are looking for someone with a real can-do attitude who is passionate about delivering excellent customer service and willing to go the extra mile for our customers. Working as part of a team you will be working in a dynamic, fast paced environment where no two days are the same. We are 5/7 day operation, (check our website for specific opening times.) We only recruit individuals who are aged 17 and over Role Responsibility Customers are at the heart of everything we do, our customers need to be back in their own business as quickly as possible having found what they need, we keep the shelves full, provide speed of service through the tills and wish them a fond farewell or maybe our customers need a delivery and we are accurately picking what they need. You will need A can do attitude A passion for customer service Be willing to go the extra mile Always be there, on time and properly presented. Whats in it for you At Booker, along with being a great place to work and giving you an opportunity to get on in your career, we also offer the following fantastic package of benefits: A Booker colleague card with 10% off purchases at Booker and double discount events up to three times a year. After 3 months service, a Tesco colleague discount card with 10% increasing to 15% off most purchases at Tesco for a 4 day period after every four-weekly pay day, ie. thirteen times a year. In addition to 10% off at Tesco Cafe and 20% off all F&F purchases. 10% off pay monthly & SIM only deals with Tesco Mobile for yourself, along with further great deals through-out the year. Up to 30% off car, pet and home insurance at Tesco bank. Terms and conditions apply. Free eye test when you spend £50 or more. You can also save 30% when you spend £50 or more on glasses, prescription sunglasses and contact lenses. 50% off health checks at Tesco Pharmacy. Exclusive access to discounted RAC breakdown cover rates An exclusive deals and discounts website saving you money on everyday purchases including a cycle to work scheme. After 3 months service, you can join our annual Save As You Earn share scheme which allows you to buy Tesco shares in the future at a discount. Retirement savings plan (pension) - save up to 5% and Booker will match your contribution. Life Assurance - You are covered for death in service life cover of up to three times annual pay Health and Wellbeing support and resources including our 24/7, confidential Employee Assistance Programme for you and your family. A great holiday package About The Company Be part of something special. Join our team at Booker. Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. Booker Group comprises of Booker Wholesale, Makro, Booker Direct, Classic Drinks, Ritter Courivaud and Chef Direct. Our customers include Premier, Family Shopper, Budgens and Londis retailers and we have one shared aim - improving choice, price and service for all our customers. Our business is incredibly diverse, so it takes a wide range of skills to deliver the exceptional service our customers require. Wherever you join us, you'll be part of an organisation that will help your career to keep moving forward. Booker Group is part of Tesco plc, however is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco
Role overview ID: Entity: Vistry Region: Vistry East Yorkshire Department: Build Contract Type: Permanent - Full Time Job Location: Leeds, West Yorkshire Date Posted: 22.03.2024 We have a new opportunity for a Production Administrator to join our team within Vistry East Yorkshire, at our Leeds office. As our Production Administrator you will be responsible for providing administrative support and secretarial function to the Production Department. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Educated to GCSE standard or equivalent in Maths and English Experience of working in an office environment Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook Excellent numeric and literacy skills Able to work with a high degree of accuracy Excellent organizational skills Ability to communicate with colleagues of varying seniority & Customers. Be able to work well as part of a team and able to use own initiative when required Professional, with a positive outlook Able to prioritise workload to meet deadlines autonomously or as part of a team Willingness to learn and develop skills and knowledge Willingness to take park in meetings Desirable - BTEC diploma or certificate in administration More about the Production Administrator role Perform general secretarial/administrative duties for the Production Department Collate all the hourly paid timesheets and submit to payroll for processing. Maintain the Overtime Approval schedule Order Stationery for Site Raise orders in association with stationery purchases and booked training Maintain holiday chart and keep associated records Issue a list of outstanding KPI Items to the Production Managers / Simon, weekly Issue Home Demo/LC Dates Schedule to the Site Manager each Tuesday Maintain Personnel Schedule and issue monthly Update HR with personnel changes Create and amend spreadsheets and various forms as required Reception Cover Arrange / book appropriate training in accordance with the compliance schedule. Maintain associated schedules. Collate labour figures and issue to SHE monthly. Collate H&S inspections issue summary and issue weekly (Friday) Issue Health & Safety Alerts / Close Outs Issue Weekly SHE updates to Site Managers Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Apr 18, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry East Yorkshire Department: Build Contract Type: Permanent - Full Time Job Location: Leeds, West Yorkshire Date Posted: 22.03.2024 We have a new opportunity for a Production Administrator to join our team within Vistry East Yorkshire, at our Leeds office. As our Production Administrator you will be responsible for providing administrative support and secretarial function to the Production Department. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Educated to GCSE standard or equivalent in Maths and English Experience of working in an office environment Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook Excellent numeric and literacy skills Able to work with a high degree of accuracy Excellent organizational skills Ability to communicate with colleagues of varying seniority & Customers. Be able to work well as part of a team and able to use own initiative when required Professional, with a positive outlook Able to prioritise workload to meet deadlines autonomously or as part of a team Willingness to learn and develop skills and knowledge Willingness to take park in meetings Desirable - BTEC diploma or certificate in administration More about the Production Administrator role Perform general secretarial/administrative duties for the Production Department Collate all the hourly paid timesheets and submit to payroll for processing. Maintain the Overtime Approval schedule Order Stationery for Site Raise orders in association with stationery purchases and booked training Maintain holiday chart and keep associated records Issue a list of outstanding KPI Items to the Production Managers / Simon, weekly Issue Home Demo/LC Dates Schedule to the Site Manager each Tuesday Maintain Personnel Schedule and issue monthly Update HR with personnel changes Create and amend spreadsheets and various forms as required Reception Cover Arrange / book appropriate training in accordance with the compliance schedule. Maintain associated schedules. Collate labour figures and issue to SHE monthly. Collate H&S inspections issue summary and issue weekly (Friday) Issue Health & Safety Alerts / Close Outs Issue Weekly SHE updates to Site Managers Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
We have a new opportunity for a Customer Service Coordinator to join our team within Vistry Central Home Counties, at our Cheshunt office in Broxbourne. We are looking for a calm and motivated individual to join our fast-paced Customer Service team. As the Customer Service Coordinator you will be responsible with dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare and Dental Insurance Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Previous experience working within a similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Touch Typing A calm and cheery personality Patience and calmness under pressure A sense of humour Good planning and organisations skills Problem solving and decision-making skills A polite, tactual, and assertive attitude Excellent communication skills Good team working skills Desirable - 5 GCSE's or equivalent including Maths & English Experience working for a residential house builder ideally within the customer facing environment. An understanding of building regulations and legal obligations. A good understanding of written English Grammar More about the Customer Service Coordinator role To address and respond to Customer issues in a prompt and organised way. To deliver an excellent customer service, understanding and empathy to our customers To liaise with internal departments and form excellent working relationships as part of the larger team. To communicate effectively and regularly with colleagues and management Issue instructions to Sub-contractors and follow up to ensure prompt resolution. Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period. Keep our database system up to date at all times. Carry out general administrative duties. Work directly with the office manager to ensure our KPI's are in line with company guidelines Learn and at all times adhere to the company Health and Safety requirements Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 18, 2024
Full time
We have a new opportunity for a Customer Service Coordinator to join our team within Vistry Central Home Counties, at our Cheshunt office in Broxbourne. We are looking for a calm and motivated individual to join our fast-paced Customer Service team. As the Customer Service Coordinator you will be responsible with dealing with customer concerns received by telephone or email, appointing contractors to deal with any snagging or defects that arise in their new home. We are pleased to say, this role can accommodate agile working arrangements. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare and Dental Insurance Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Previous experience working within a similar environment Good understanding of Microsoft Office, Excel, Outlook Ability to handle complaints and difficult situations Touch Typing A calm and cheery personality Patience and calmness under pressure A sense of humour Good planning and organisations skills Problem solving and decision-making skills A polite, tactual, and assertive attitude Excellent communication skills Good team working skills Desirable - 5 GCSE's or equivalent including Maths & English Experience working for a residential house builder ideally within the customer facing environment. An understanding of building regulations and legal obligations. A good understanding of written English Grammar More about the Customer Service Coordinator role To address and respond to Customer issues in a prompt and organised way. To deliver an excellent customer service, understanding and empathy to our customers To liaise with internal departments and form excellent working relationships as part of the larger team. To communicate effectively and regularly with colleagues and management Issue instructions to Sub-contractors and follow up to ensure prompt resolution. Follow up all outstanding remedial works and take appropriate action to ensure works wherever possible are completed within a 28-day period. Keep our database system up to date at all times. Carry out general administrative duties. Work directly with the office manager to ensure our KPI's are in line with company guidelines Learn and at all times adhere to the company Health and Safety requirements Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Are you a dynamic individual fluent in Italian and passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a difference? Are you ready to be part of a dedicated team that values diversity and excellence? If so, we have the perfect opportunity for you! We are seeking a Customer Service Representative (Italian speaking) to join our vibrant team in Wolverhampton. As a Customer Service Representative, you will ensure prompt responses to queries from end-users, EMEAA agencies, and Trade customers, addressing various concerns like order status, stock availability, pricing, product information, technical support, order discrepancies, claims, and account status. You will proactively handle and manage emails in your team mailboxes. Understanding and meeting customers' expectations is a priority for you, as is actively communicating with customers to keep them informed about their orders' progress up to shipment, thereby meeting service expectations. Logging complaints and quality issues on CRM falls within your responsibilities, as does collaborating closely with colleagues across departments and sister companies to integrate and align information and processes. Lastly, you manage the customer's active order book on a weekly basis. Hours of Work: Full Time, Permanent Customer Service Representative (Italian speaking) Requirements: Be fluent in Italian verbally/written (essential). Have knowledge of export and commercial invoicing (essential). Strong attention to detail (essential). Possess the ability to problem solve and work under pressure. Have excellent customer service and communication skills. Be proficient in MS Office Suites (desired). Experience of EFACS/Sage or alternative ERP systems (desired). CXone/Hubspot knowledge (desired). Enjoy working as part of a well-established team. Customer Service Representative (Italian speaking) Benefits: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model High 5 Employee Recognition Programme Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million-pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow. Ready to embark on a thrilling journey as a Customer Service Representative fluent in Italian? Don't hesitate apply now!
Apr 18, 2024
Full time
Are you a dynamic individual fluent in Italian and passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a difference? Are you ready to be part of a dedicated team that values diversity and excellence? If so, we have the perfect opportunity for you! We are seeking a Customer Service Representative (Italian speaking) to join our vibrant team in Wolverhampton. As a Customer Service Representative, you will ensure prompt responses to queries from end-users, EMEAA agencies, and Trade customers, addressing various concerns like order status, stock availability, pricing, product information, technical support, order discrepancies, claims, and account status. You will proactively handle and manage emails in your team mailboxes. Understanding and meeting customers' expectations is a priority for you, as is actively communicating with customers to keep them informed about their orders' progress up to shipment, thereby meeting service expectations. Logging complaints and quality issues on CRM falls within your responsibilities, as does collaborating closely with colleagues across departments and sister companies to integrate and align information and processes. Lastly, you manage the customer's active order book on a weekly basis. Hours of Work: Full Time, Permanent Customer Service Representative (Italian speaking) Requirements: Be fluent in Italian verbally/written (essential). Have knowledge of export and commercial invoicing (essential). Strong attention to detail (essential). Possess the ability to problem solve and work under pressure. Have excellent customer service and communication skills. Be proficient in MS Office Suites (desired). Experience of EFACS/Sage or alternative ERP systems (desired). CXone/Hubspot knowledge (desired). Enjoy working as part of a well-established team. Customer Service Representative (Italian speaking) Benefits: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model High 5 Employee Recognition Programme Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million-pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow. Ready to embark on a thrilling journey as a Customer Service Representative fluent in Italian? Don't hesitate apply now!
Are you an experienced PA looking to work in an international law firm on a 12 month contract? THE DETAILS Job Title: Legal PA (12 month FTC) Location: The City Salary: £40,000 - £43,000 Core Hours: 09:30 - 17:30 Perks: They offer a competitive benefits and wellbeing package for all employees, as well as an agile working policy with 2 days working from home. THE COMPANY This international law firm has been rapidly expanding over the last few years due to its focused strategy, strong leadership, and quality of people. With offices across Europe, the Middle East, Asia, Australia, and North America, they consistently deliver a high level of service across boarders. They provide an inclusive and collaborative environment to encourage development and progress for their employees. This is a great opportunity for an experienced PA to join a well respected law firm in a challenging and exciting role. THE ROLE To provide a high level of support to the Asset & Structured Finance group, in particular the maritime team. Diary management Meeting management Travel management Document work Coordinating business development and client liaison initiatives Preparing bills Opening and closing matters Filing, e filing and archiving Assisting with production and distribution of management accounts reports Create weekly financial presentations and monthly reports for the finance director. Processing invoices Supporting the directors and their wider team when needed THE IDEAL CANDIDATE At least 5 years' experience working as a Personal Assistant at a senior level. Advanced IT Skills; proficient in Outlook, Word, Excel and PowerPoint (including knowledge of pivot tables and graphs). Strong interpersonal and communication skills with excellent attention to detail and proofreading skills. Experience working in a professional services environment. Personal skills/attributes The ability to act with absolute discretion. Friendly and professional with a strong service ethic. A proactive self-starter with the ability to juggle multiple tasks and see them through to completion. Robust with the ability to cope with a demanding environment. A team player who is confident sharing information across a broader team. If you are interested in this role please contact me on or
Apr 18, 2024
Full time
Are you an experienced PA looking to work in an international law firm on a 12 month contract? THE DETAILS Job Title: Legal PA (12 month FTC) Location: The City Salary: £40,000 - £43,000 Core Hours: 09:30 - 17:30 Perks: They offer a competitive benefits and wellbeing package for all employees, as well as an agile working policy with 2 days working from home. THE COMPANY This international law firm has been rapidly expanding over the last few years due to its focused strategy, strong leadership, and quality of people. With offices across Europe, the Middle East, Asia, Australia, and North America, they consistently deliver a high level of service across boarders. They provide an inclusive and collaborative environment to encourage development and progress for their employees. This is a great opportunity for an experienced PA to join a well respected law firm in a challenging and exciting role. THE ROLE To provide a high level of support to the Asset & Structured Finance group, in particular the maritime team. Diary management Meeting management Travel management Document work Coordinating business development and client liaison initiatives Preparing bills Opening and closing matters Filing, e filing and archiving Assisting with production and distribution of management accounts reports Create weekly financial presentations and monthly reports for the finance director. Processing invoices Supporting the directors and their wider team when needed THE IDEAL CANDIDATE At least 5 years' experience working as a Personal Assistant at a senior level. Advanced IT Skills; proficient in Outlook, Word, Excel and PowerPoint (including knowledge of pivot tables and graphs). Strong interpersonal and communication skills with excellent attention to detail and proofreading skills. Experience working in a professional services environment. Personal skills/attributes The ability to act with absolute discretion. Friendly and professional with a strong service ethic. A proactive self-starter with the ability to juggle multiple tasks and see them through to completion. Robust with the ability to cope with a demanding environment. A team player who is confident sharing information across a broader team. If you are interested in this role please contact me on or
Company background Superbike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike, WeBuyAnyBike, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe. With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating. Superbike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK. With over 300 colleagues, we recognise that people are at the heart of what Superbike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business. This is an exciting time to join the organisation at the start of a transformational period of growth. Responsibilities as our Customer Experience Executive will include: - Providing an exceptional customer experience through all stages of the customer's journey. - Enhance customer experience in order to deliver exceptional customer satisfaction. - Can own a customer through the entirety of their issue to ensure a smooth resolution. - Great problem-solving and solution-focused approach with a "can do" attitude. - Understanding GDPR and other relevant policies and how this impacts our customers. - Resolving all customer questions and queries via phone and email within set SLA's. - Being a proud and passionate ambassador of the SuperBike Factory family and our values. - Undertake Regulated Complaints Training. 41.25 Hours. 5 days over 7, including every other Saturday What we're looking for in our Customer Experience Executive: - Experience working in a customer service role and resolving customer feedback- Strong verbal and written communication skills- Attention to detail- Ability to build strong working relationships with your customers and colleagues- A passion to deliver outstanding customer service- Driven to achieve your goals and the goals of the business Benefits • We offer a range of company benefits, including • Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits, Bereavement counselling, Critical illness support, Legal support, Cancer support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line
Apr 18, 2024
Full time
Company background Superbike Factory was founded in 2010, and today with our market-leading brands of SuperBikeFactory.co.uk, WeWantYourMotorbike, WeBuyAnyBike, and SuperBikeLoans.co.uk, we are the largest retailer of used motorbikes in Europe. With our industry-leading preparation facilities at our operational hubs in Cheshire, Donington Park, and West Yorkshire, we can offer customers a used motorbike with total peace of mind in terms of its quality. This is supported by our Excellent Trustpilot rating. Superbike Factory has grown significantly in recent years, underpinned by significant investment in the business with the development of the largest production facilities in Europe, the opening of our retail site at the iconic Donington Park race circuit, and additional direct-to-consumer showroom facilities around the UK. With over 300 colleagues, we recognise that people are at the heart of what Superbike Factory does, hence we offer industry-leading benefits packages, apprenticeship schemes, and an opportunity to succeed and develop in a fast-moving and fun business. This is an exciting time to join the organisation at the start of a transformational period of growth. Responsibilities as our Customer Experience Executive will include: - Providing an exceptional customer experience through all stages of the customer's journey. - Enhance customer experience in order to deliver exceptional customer satisfaction. - Can own a customer through the entirety of their issue to ensure a smooth resolution. - Great problem-solving and solution-focused approach with a "can do" attitude. - Understanding GDPR and other relevant policies and how this impacts our customers. - Resolving all customer questions and queries via phone and email within set SLA's. - Being a proud and passionate ambassador of the SuperBike Factory family and our values. - Undertake Regulated Complaints Training. 41.25 Hours. 5 days over 7, including every other Saturday What we're looking for in our Customer Experience Executive: - Experience working in a customer service role and resolving customer feedback- Strong verbal and written communication skills- Attention to detail- Ability to build strong working relationships with your customers and colleagues- A passion to deliver outstanding customer service- Driven to achieve your goals and the goals of the business Benefits • We offer a range of company benefits, including • Netflix Membership • The Dining Group Discount Card • Gymflex Benefit • Group Life Assurance 4 x salary • 15% Staff Discount on Accessories • Staff Discounts on SBF Bikes • Salary Sacrifice Pension Scheme • Cycle to Work Scheme • Health Care + Wellbeing Benefits, Bereavement counselling, Critical illness support, Legal support, Cancer support, Fitness plans and nutrition advice, Physiotherapy +Mental Health Consultation, 24/7 Employee Doctor Help Line
Customer Services Administrator Location: Hatfield, Hertfordshire, AL9 5JN Salary: £25K £26K per annum, DOE Contract: Full time, permanent Benefits: Pension Scheme, Paid Sick Pay, 21 days holiday plus public holidays We are Mulmar, we are growing and we want you! With more than 30 years experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. With an increasing demand for our services, we are recruiting additional customer service administrators to join our busy and expanding team supporting our customers, responding to breakdowns and arranging planned maintenance services. In this role, you will be responsible for: Receiving incoming customer service requests and enquiries. Responding to customer service calls. Logging service requests into our Management Information System, ensuring that call details are accurate and reflective of call type. Planning and allocating customer reactive callouts to field based engineers. Prioritising, scheduling and recording service engineer activities. Monitoring and following up requested information - liaising with customers, service engineers and sales teams. Escalating major issues to managers. To be successful in this role you should have: Essential Experience: Experience in customer services or office administration environment working to timescales essential. Computer literate, preferably with experience in MS Office including Outlook, Word and Excel. Good general knowledge of geographical locations within the UK. It would be great if you had: Experience of service support in maintenance services, logistics or courier services but not essential. Experience in the use of customer databases is advantageous but not essential. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Apr 18, 2024
Full time
Customer Services Administrator Location: Hatfield, Hertfordshire, AL9 5JN Salary: £25K £26K per annum, DOE Contract: Full time, permanent Benefits: Pension Scheme, Paid Sick Pay, 21 days holiday plus public holidays We are Mulmar, we are growing and we want you! With more than 30 years experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers. With an increasing demand for our services, we are recruiting additional customer service administrators to join our busy and expanding team supporting our customers, responding to breakdowns and arranging planned maintenance services. In this role, you will be responsible for: Receiving incoming customer service requests and enquiries. Responding to customer service calls. Logging service requests into our Management Information System, ensuring that call details are accurate and reflective of call type. Planning and allocating customer reactive callouts to field based engineers. Prioritising, scheduling and recording service engineer activities. Monitoring and following up requested information - liaising with customers, service engineers and sales teams. Escalating major issues to managers. To be successful in this role you should have: Essential Experience: Experience in customer services or office administration environment working to timescales essential. Computer literate, preferably with experience in MS Office including Outlook, Word and Excel. Good general knowledge of geographical locations within the UK. It would be great if you had: Experience of service support in maintenance services, logistics or courier services but not essential. Experience in the use of customer databases is advantageous but not essential. If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance. No agencies please.
Job title: Cyber Security Governance and Standards Lead Location: Remote with frequent travel to our London, Frimley, or other UK offices. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £70000+ dependent on experience What you'll be doing: Supporting the Head of Cyber Governance and Standards with the maintenance and development of cyber security standards and supporting policies, processes and procedures- including managing the end to end development of new (centralised) policies - ensuring alignment with industry standards, regulatory requirements, and best practices Support sector engagement - chair focused policy development workshops with SMEs and provide subject matter expertise (SME) guidance to different sectors (as required) Communicating policies and standards across the organization and promoting awareness and policy implementation Horizon scanning - analysis and advisory for changes in the cyber landscape, legislation, industry, standards (i.e updates to NIST/ISO etc) that may impact internal Standards/ Governance/decision making Work closely with other cybersecurity teams to understand threat landscapes, vulnerabilities, and impact assessments Act as a delegate for the Head of Cyber Governance and Standards in various capacities as needed Your skills and experiences: Essential: Robust knowledge of relevant standards and regulations (e.g., ISO 27001, NIST) Ability to collaborate with cross-functional teams Analytical and problem-solving skills Previous experience working in large and complex organisations Ability to produce high quality reports and presentations for a senior audience Proficient with Microsoft Excel Desirable: Proven experience in information security governance and compliance Experience working with defence or national security organisations Bachelor's degree in Cyber Security, Information Technology, or a related field Industry-recognized certifications such as CISSP, CISM, CRISC or other advanced cyber security certification Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Cyber Governance and Standards Team: This role will play a crucial role in maintaining a robust cyber security governance framework and ensuring compliance with relevant standards and regulations. This role involves developing and implementing policies, procedures, and guidelines to safeguard the organization's information assets and ensure the confidentiality, integrity, and availability of sensitive data. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 17th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Apr 18, 2024
Full time
Job title: Cyber Security Governance and Standards Lead Location: Remote with frequent travel to our London, Frimley, or other UK offices. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role. Salary: £70000+ dependent on experience What you'll be doing: Supporting the Head of Cyber Governance and Standards with the maintenance and development of cyber security standards and supporting policies, processes and procedures- including managing the end to end development of new (centralised) policies - ensuring alignment with industry standards, regulatory requirements, and best practices Support sector engagement - chair focused policy development workshops with SMEs and provide subject matter expertise (SME) guidance to different sectors (as required) Communicating policies and standards across the organization and promoting awareness and policy implementation Horizon scanning - analysis and advisory for changes in the cyber landscape, legislation, industry, standards (i.e updates to NIST/ISO etc) that may impact internal Standards/ Governance/decision making Work closely with other cybersecurity teams to understand threat landscapes, vulnerabilities, and impact assessments Act as a delegate for the Head of Cyber Governance and Standards in various capacities as needed Your skills and experiences: Essential: Robust knowledge of relevant standards and regulations (e.g., ISO 27001, NIST) Ability to collaborate with cross-functional teams Analytical and problem-solving skills Previous experience working in large and complex organisations Ability to produce high quality reports and presentations for a senior audience Proficient with Microsoft Excel Desirable: Proven experience in information security governance and compliance Experience working with defence or national security organisations Bachelor's degree in Cyber Security, Information Technology, or a related field Industry-recognized certifications such as CISSP, CISM, CRISC or other advanced cyber security certification Benefits: You'll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You'll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive. The Cyber Governance and Standards Team: This role will play a crucial role in maintaining a robust cyber security governance framework and ensuring compliance with relevant standards and regulations. This role involves developing and implementing policies, procedures, and guidelines to safeguard the organization's information assets and ensure the confidentiality, integrity, and availability of sensitive data. Why BAE Systems? This is a place where you'll be able to make a real difference. You'll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you'll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles working for BAE Systems will be subject to both security and export control restrictions. These restrictions mean that factors including your nationality, any previous nationalities you have held, and your place of birth may limit those roles you can perform for the organisation. Closing Date: 17th April 2024 We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
We have a new opportunity for a Telehandler to join our team within Vistry East Anglia, at our Priors Hall Park site in Corby. As our Telehandler you will be responsible for unloading, storing, securing and distributing materials using a forklift truck. Assist the site team in ensuring that site safety and security requirements are adhered to, while ensuring that all actions comply with the Company's Health, Safety and Environmental policy. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Trained Plant Operator CPCS Card - Telescopic Handler - All sizes Exec 360 Slew - Category A17 Endorsement C First aid appointed person Full UK driving license Minimum 3 years' experience as a Materials Controller/Forklift Operator or trades person Be able to demonstrate genuine interest in working in the construction industry Resourceful and capable of using own initiative Excellent time keeping and attendance record Able to work effectively and safely under pressure Able to represent the Company professionally at all times Attention to detail Customer focused Able to multitask A commitment to work as required to meet the needs of the business A willingness to attend site out of hours to deal with emergency situations Able to travel to different sites on a regular basis Desirable - Maths and English GCSE or equivalent One of more of the following trades: Carpentry Bricklaying Dry lining Plastering Painting and decorating More about the Telehandler role Assist in site safety by ensuring that the site is operating in accordance with health and safety requirements. Report and breaches immediately, and action if appropriate. Maintain safe access to working areas. Inspect fork lift truck daily/weekly as required, ensuring that the appropriate records are complete and the Site Manager is informed of any defects. Erect and maintain site safety signage. Monitor traffic and pedestrian segregation and report deficiencies. Secure any hazards each evening prior to leaving site. Provide basic first aid if required, providing the appropriate training has been received. Providing the relevant training has been received, provide cover for the Site Manager, prioritising this over all other work to ensure that health, safety and environmental requirements are adhered to and compliance is achieved. Ensure material segregation in accordance with the site waste management plan. Receive, store, secure and distribute materials using the fork lift to working and storage areas. Minimise and loss or damage to materials. Report and damage or loss immediately to the Site Manager. Check and receive material deliveries in accordance with material strategies and the site requirements. Ensure that materials are protected in accordance with the site material storage strategy. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Apr 18, 2024
Full time
We have a new opportunity for a Telehandler to join our team within Vistry East Anglia, at our Priors Hall Park site in Corby. As our Telehandler you will be responsible for unloading, storing, securing and distributing materials using a forklift truck. Assist the site team in ensuring that site safety and security requirements are adhered to, while ensuring that all actions comply with the Company's Health, Safety and Environmental policy. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Trained Plant Operator CPCS Card - Telescopic Handler - All sizes Exec 360 Slew - Category A17 Endorsement C First aid appointed person Full UK driving license Minimum 3 years' experience as a Materials Controller/Forklift Operator or trades person Be able to demonstrate genuine interest in working in the construction industry Resourceful and capable of using own initiative Excellent time keeping and attendance record Able to work effectively and safely under pressure Able to represent the Company professionally at all times Attention to detail Customer focused Able to multitask A commitment to work as required to meet the needs of the business A willingness to attend site out of hours to deal with emergency situations Able to travel to different sites on a regular basis Desirable - Maths and English GCSE or equivalent One of more of the following trades: Carpentry Bricklaying Dry lining Plastering Painting and decorating More about the Telehandler role Assist in site safety by ensuring that the site is operating in accordance with health and safety requirements. Report and breaches immediately, and action if appropriate. Maintain safe access to working areas. Inspect fork lift truck daily/weekly as required, ensuring that the appropriate records are complete and the Site Manager is informed of any defects. Erect and maintain site safety signage. Monitor traffic and pedestrian segregation and report deficiencies. Secure any hazards each evening prior to leaving site. Provide basic first aid if required, providing the appropriate training has been received. Providing the relevant training has been received, provide cover for the Site Manager, prioritising this over all other work to ensure that health, safety and environmental requirements are adhered to and compliance is achieved. Ensure material segregation in accordance with the site waste management plan. Receive, store, secure and distribute materials using the fork lift to working and storage areas. Minimise and loss or damage to materials. Report and damage or loss immediately to the Site Manager. Check and receive material deliveries in accordance with material strategies and the site requirements. Ensure that materials are protected in accordance with the site material storage strategy. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
HUB Customer Service/Sales Office Manager Sales/Customer Service/Admin/Office/Reception/Business Development/Call Centre Bristol Full Time, Permanent Monday - Friday Free Parking, Competitive Salary plus Excellent Benefits The purpose of the HUB Sales Manager (HSM) is to deliver the AOP Self Pay activity and revenue target within their HUB hospitals. To achieve this the HSM will; 1. Manage and support the HUB hospital sales teams to deliver their Annual Operation Plan (AOP) revenue targets. 2. Track, evaluate and improve the sales and conversion contribution self-pay patients within HUB hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement. 3. Identify opportunities and deliver HUB and central approaches to sales functions. 4. Identify opportunities for new services and consultants based on demand and enquiries. 5. Design and deliver new ways of working to improve and maintain Spire's one-best way. 6. Support Hub Sales and Business Development Director to ensure the right people are in place to deliver targets Spire Bristol Hospital is the largest private hospital in the South West, offering fast access to a broad range of treatments and services including complex surgery and a Children and Young People's Service. Our high-quality accommodation and aftercare means we're committed to looking after you and your health. Working hours and days - 37.5 hours to be worked within 5 days Monday to Friday between 8am and 6pm on a rota (8am-4pm, 9am-5pm, 10am-6pm) - week to be equally split between Bristol Spire and Cardiff Spire (travel mandatory) Duties and responsibilities The HUB Sales Manager key accountabilities include; - Achieve HUB and hospital sales targets across all key pay or groups. - Define and deliver a best in market experience for all sales enquirers, patients, partners and key stakeholders. Lead and develop the hospital-based sales team to deliver improved performance on all current and future agreed metrics. - To line manage a team of both onsite and offsite sales advisors - Develop and maintain a continuous improvement strategy to develop future ways of working to support Spire HUB, central and one-best way. - Implementation and measurement of the Spire one-best way sales process - Provide simple reporting and analysis of performance to identify issues and areas for improvement/intervention. - Develop coaching for HUB teams to ensure consistency and address areas of poor performance. - Hold all relevant HUB sales teams to account for behaviours and performance that impacts Spire's sales ability. - Understand and anticipate the need for change, diagnose the underlying issues and build the case for change with stakeholders and support colleagues to deliver. - Facilitate two-way communication across the HUB Sales teams which supports knowledge sharing, business improvement and creates a culture of respect, collaboration and compliance. - Implement processes and reporting and report key trends on an agreed frequency. - Influence and challenge sales teams to ensure that they understand and are fully engaged to deliver Spire's sales success. - Support the development and implementation (and evolution) of the patient experience strategy that delivers and supports the organisation's objectives. - Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues. - Provide a comprehensive and compliant application of the Spire Pricing Engine providing accurate estimates and quotes to patients. - Carry out any other duty that reasonably falls within the scope of this role Who we're looking for - Candidates should demonstrate strong operational sales skills and be able to lead sales teams effectively in a healthcare setting - Be able to work effectively within their HUB, leading teams through an organisational matrix, while operating within a national sales framework - Prove a track record in positively impacting sales growth and performance based on a clear strategy in a healthcare setting. - Ability to innovate and streamline processes to reduce cost and duplication. - Strong communication skills, demonstrating an ability to positively lead teams across multiple locations. - Swiftly understand the cause of challenges and be able to deliver the solutions. - Resolve conflicts and make difficult decisions. - Balance the role demands and display excellent time management and prioritisation skills. - Demonstrate understanding of data and the aligned required actions. - Deliver required change, quickly and without disruption. - Take personal ownership and responsibility to deliver solutions. - Previous experience working in a competitive, commercial marketplace. - Comfortable working in a fluid operating environment that requires structure and rigour to be created. - Covering the South West so being able to drive in the UK is essential - This is not a hybrid role, presence is required at both locations (Bristol and Cardiff) - Must have managed teams in excess of 15 Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - 'Spire for you' reward platform - discount and cashback for over 1000 retailers - Free Bupa wellness screening - Private medical insurance - Life assurance We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Mark Ballard on Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications
Apr 18, 2024
Full time
HUB Customer Service/Sales Office Manager Sales/Customer Service/Admin/Office/Reception/Business Development/Call Centre Bristol Full Time, Permanent Monday - Friday Free Parking, Competitive Salary plus Excellent Benefits The purpose of the HUB Sales Manager (HSM) is to deliver the AOP Self Pay activity and revenue target within their HUB hospitals. To achieve this the HSM will; 1. Manage and support the HUB hospital sales teams to deliver their Annual Operation Plan (AOP) revenue targets. 2. Track, evaluate and improve the sales and conversion contribution self-pay patients within HUB hospitals, delivering a programme of process simplification and standardisation, continuous learning, training and improvement. 3. Identify opportunities and deliver HUB and central approaches to sales functions. 4. Identify opportunities for new services and consultants based on demand and enquiries. 5. Design and deliver new ways of working to improve and maintain Spire's one-best way. 6. Support Hub Sales and Business Development Director to ensure the right people are in place to deliver targets Spire Bristol Hospital is the largest private hospital in the South West, offering fast access to a broad range of treatments and services including complex surgery and a Children and Young People's Service. Our high-quality accommodation and aftercare means we're committed to looking after you and your health. Working hours and days - 37.5 hours to be worked within 5 days Monday to Friday between 8am and 6pm on a rota (8am-4pm, 9am-5pm, 10am-6pm) - week to be equally split between Bristol Spire and Cardiff Spire (travel mandatory) Duties and responsibilities The HUB Sales Manager key accountabilities include; - Achieve HUB and hospital sales targets across all key pay or groups. - Define and deliver a best in market experience for all sales enquirers, patients, partners and key stakeholders. Lead and develop the hospital-based sales team to deliver improved performance on all current and future agreed metrics. - To line manage a team of both onsite and offsite sales advisors - Develop and maintain a continuous improvement strategy to develop future ways of working to support Spire HUB, central and one-best way. - Implementation and measurement of the Spire one-best way sales process - Provide simple reporting and analysis of performance to identify issues and areas for improvement/intervention. - Develop coaching for HUB teams to ensure consistency and address areas of poor performance. - Hold all relevant HUB sales teams to account for behaviours and performance that impacts Spire's sales ability. - Understand and anticipate the need for change, diagnose the underlying issues and build the case for change with stakeholders and support colleagues to deliver. - Facilitate two-way communication across the HUB Sales teams which supports knowledge sharing, business improvement and creates a culture of respect, collaboration and compliance. - Implement processes and reporting and report key trends on an agreed frequency. - Influence and challenge sales teams to ensure that they understand and are fully engaged to deliver Spire's sales success. - Support the development and implementation (and evolution) of the patient experience strategy that delivers and supports the organisation's objectives. - Role model our Purpose and Values - driving a culture of service excellence, respect, collaboration and care for our colleagues. - Provide a comprehensive and compliant application of the Spire Pricing Engine providing accurate estimates and quotes to patients. - Carry out any other duty that reasonably falls within the scope of this role Who we're looking for - Candidates should demonstrate strong operational sales skills and be able to lead sales teams effectively in a healthcare setting - Be able to work effectively within their HUB, leading teams through an organisational matrix, while operating within a national sales framework - Prove a track record in positively impacting sales growth and performance based on a clear strategy in a healthcare setting. - Ability to innovate and streamline processes to reduce cost and duplication. - Strong communication skills, demonstrating an ability to positively lead teams across multiple locations. - Swiftly understand the cause of challenges and be able to deliver the solutions. - Resolve conflicts and make difficult decisions. - Balance the role demands and display excellent time management and prioritisation skills. - Demonstrate understanding of data and the aligned required actions. - Deliver required change, quickly and without disruption. - Take personal ownership and responsibility to deliver solutions. - Previous experience working in a competitive, commercial marketplace. - Comfortable working in a fluid operating environment that requires structure and rigour to be created. - Covering the South West so being able to drive in the UK is essential - This is not a hybrid role, presence is required at both locations (Bristol and Cardiff) - Must have managed teams in excess of 15 Benefits We offer employees a competitive salary as well as a comprehensive benefits package which includes but is not limited to: - 35 days annual leave inclusive of bank holidays - Employer and employee contributory pension with flexible retirement options - 'Spire for you' reward platform - discount and cashback for over 1000 retailers - Free Bupa wellness screening - Private medical insurance - Life assurance We commit to our employees well-being through work life balance, on-going development, support and reward. Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue. From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For further information about this role or for an informal conversation about the range of career options available with Spire please contact Mark Ballard on Spire Healthcare are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive culture for all. Our people are our difference, it's their dedication, warmth and pursuit of excellence that sets Spire Healthcare apart. Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications