Office of the Chief Digital Officer (OCDO) Manager Job ID: Location: London Reporting to Technology Change Director This opportunity is for someone with a passion for delivering business value, each time, and every time, through the successful execution of technology, people and business process enabled change. At the Aztec Group we credit our technology as one of the core ingredients to our award-winning outsourced solutions. As part of its Five-Year Plan, Aztec has the ambition to be a market-leading alternative fund administrator that provides compelling client experiences, products, services. These are exciting times across the group and significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its own journey. To drive towards this ambition Aztec have begun work on introducing a new team within Technology, called the Office of the Chief Digital Officer ("OCDO"). The OCDO will act as a hub within Technology, defining, centralising, and reporting key processes, procedures, and governance to support the smooth operation of the technology department. Reporting to the Technology Change Director, as the Manager of the OCDO, you will bring strong project delivery disciplines, portfolio & tech operational management oversight. Managing a small team of OCDO analysts, you will work closely with the Technology Change Director to introduce best practices to support the wider technology leaderships teams, delivery teams and aligning to our transformation management office. The OCDO Manager will support the Technology Change Director to introduce consistency in reporting and visibility of technology change status, demand planning and regular resource review across the portfolio. You will perform a key role within a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a regular view of the technical delivery and operational matters across all areas of the department. Strong governance, control and performance management is key to this role. The role will involve working co-operatively and consultatively with numerous senior stakeholders across the Group. The successful engagement and management of these stakeholders will be critical to success in the role as will scope, prioritisation and resource management. Based out of our Southampton or London offices, remote, flexible working is the norm along with occasional trips to our other offices across the Channel Islands. Key responsibilities: Establish OCDO and OCDO Manager role, create robust OCDO capability that supports the needs of the CDO and wider tech leadership, quality standards, group & transformation strategy. Identifying and/or developing frameworks and methodologies that ensure management of technology projects and/or BAU activities and/or transformation alignment and will be comprehensive and consistent across Technology. Overseeing the IT project portfolio and ensuring alignment with business and transformation objectives. Develop and govern technology portfolio management processes, uses of dashboards, templates, keeping aligned with policies and metrics. Providing guidance and support to IT project managers for all things governance and procedure. Develop metrics and benchmarks to monitor the wider performance of the technology department. Monitoring technology related project progress, operational reporting, BAU reporting and any other additional insights as and when required. Managing technology related audit risks, actions, and recommendations. Ensuring technology delivery best practices are followed in line with to be defined processes. Reporting on technology portfolio status to senior management. Developing, implementing, and updating resources allocations plans (other than finance) needed for projects and/or transformation activity in technology portfolios, taking account of availabilities and scheduling. Identify technology project, BAU and Transformation priorities, deal with challenges and communicate risks and opportunities. Leading continuous improvement initiatives as part of the OCDO. Developing, maintaining, and applying quality management processes for technology delivery and/or portfolio activities and outputs. Manage relationships amongst stakeholders by building confidence and trust with clear professional communications and assured expectation management. Record information accurately and consistently using appropriate systems and provide and communicate timely information to relevant parties. Seek stakeholder insight and feed it into improved processes while ensuring compliance with governance and standards. Collaborating with other department leaders to define, prioritize, and track the portfolio of work across technology. Drafting new and improving existing OCDO policies and processes. Coach and mentor team and share knowledge and best practices. 7+ years working in a similar role within a technology or transformation team. Thorough understanding of project and portfolio management best practices, with continuous improvement as a core value. Extensive experience of RAID maintenance and management. Excellent communication; communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational. Strong influencing and relationship building capabilities; proactively builds productive, open, and trusting relationships with internal and external stakeholders; presents robust and convincing positions in the face of challenge while remaining respectful of others' views; negotiates effectively to agree realistic outcomes. Initiative and problem solving; identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk. Excellent administration and co-ordination skills. Exceptional organisational and time management skills with the ability to multitask and deliver on multiple priorities Strong meeting and workshop facilitation skills. Intermediate to advanced PowerPoint and Excel skills. Good knowledge of the latest Microsoft Office tools such as MS Teams, Sharepoint etc. Microsoft Power Platform experience e.g., Power BI, Power Automate, would be advantageous Strong interpersonal, written, and verbal communication skills. Experience in project planning. Good knowledge and experience of budgeting (commercially astute). Experience in Financial Services would be ideal, however, other industries will be considered Able to work well without close supervision; a strong self-starter who is highly motivated and works at pace Beyond that, we will be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Technology team and unbox your passion at a multi-award-winning leader in the alternative fund management industry.
Apr 19, 2024
Full time
Office of the Chief Digital Officer (OCDO) Manager Job ID: Location: London Reporting to Technology Change Director This opportunity is for someone with a passion for delivering business value, each time, and every time, through the successful execution of technology, people and business process enabled change. At the Aztec Group we credit our technology as one of the core ingredients to our award-winning outsourced solutions. As part of its Five-Year Plan, Aztec has the ambition to be a market-leading alternative fund administrator that provides compelling client experiences, products, services. These are exciting times across the group and significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its own journey. To drive towards this ambition Aztec have begun work on introducing a new team within Technology, called the Office of the Chief Digital Officer ("OCDO"). The OCDO will act as a hub within Technology, defining, centralising, and reporting key processes, procedures, and governance to support the smooth operation of the technology department. Reporting to the Technology Change Director, as the Manager of the OCDO, you will bring strong project delivery disciplines, portfolio & tech operational management oversight. Managing a small team of OCDO analysts, you will work closely with the Technology Change Director to introduce best practices to support the wider technology leaderships teams, delivery teams and aligning to our transformation management office. The OCDO Manager will support the Technology Change Director to introduce consistency in reporting and visibility of technology change status, demand planning and regular resource review across the portfolio. You will perform a key role within a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a regular view of the technical delivery and operational matters across all areas of the department. Strong governance, control and performance management is key to this role. The role will involve working co-operatively and consultatively with numerous senior stakeholders across the Group. The successful engagement and management of these stakeholders will be critical to success in the role as will scope, prioritisation and resource management. Based out of our Southampton or London offices, remote, flexible working is the norm along with occasional trips to our other offices across the Channel Islands. Key responsibilities: Establish OCDO and OCDO Manager role, create robust OCDO capability that supports the needs of the CDO and wider tech leadership, quality standards, group & transformation strategy. Identifying and/or developing frameworks and methodologies that ensure management of technology projects and/or BAU activities and/or transformation alignment and will be comprehensive and consistent across Technology. Overseeing the IT project portfolio and ensuring alignment with business and transformation objectives. Develop and govern technology portfolio management processes, uses of dashboards, templates, keeping aligned with policies and metrics. Providing guidance and support to IT project managers for all things governance and procedure. Develop metrics and benchmarks to monitor the wider performance of the technology department. Monitoring technology related project progress, operational reporting, BAU reporting and any other additional insights as and when required. Managing technology related audit risks, actions, and recommendations. Ensuring technology delivery best practices are followed in line with to be defined processes. Reporting on technology portfolio status to senior management. Developing, implementing, and updating resources allocations plans (other than finance) needed for projects and/or transformation activity in technology portfolios, taking account of availabilities and scheduling. Identify technology project, BAU and Transformation priorities, deal with challenges and communicate risks and opportunities. Leading continuous improvement initiatives as part of the OCDO. Developing, maintaining, and applying quality management processes for technology delivery and/or portfolio activities and outputs. Manage relationships amongst stakeholders by building confidence and trust with clear professional communications and assured expectation management. Record information accurately and consistently using appropriate systems and provide and communicate timely information to relevant parties. Seek stakeholder insight and feed it into improved processes while ensuring compliance with governance and standards. Collaborating with other department leaders to define, prioritize, and track the portfolio of work across technology. Drafting new and improving existing OCDO policies and processes. Coach and mentor team and share knowledge and best practices. 7+ years working in a similar role within a technology or transformation team. Thorough understanding of project and portfolio management best practices, with continuous improvement as a core value. Extensive experience of RAID maintenance and management. Excellent communication; communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational. Strong influencing and relationship building capabilities; proactively builds productive, open, and trusting relationships with internal and external stakeholders; presents robust and convincing positions in the face of challenge while remaining respectful of others' views; negotiates effectively to agree realistic outcomes. Initiative and problem solving; identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk. Excellent administration and co-ordination skills. Exceptional organisational and time management skills with the ability to multitask and deliver on multiple priorities Strong meeting and workshop facilitation skills. Intermediate to advanced PowerPoint and Excel skills. Good knowledge of the latest Microsoft Office tools such as MS Teams, Sharepoint etc. Microsoft Power Platform experience e.g., Power BI, Power Automate, would be advantageous Strong interpersonal, written, and verbal communication skills. Experience in project planning. Good knowledge and experience of budgeting (commercially astute). Experience in Financial Services would be ideal, however, other industries will be considered Able to work well without close supervision; a strong self-starter who is highly motivated and works at pace Beyond that, we will be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Technology team and unbox your passion at a multi-award-winning leader in the alternative fund management industry.
Life at GDI - Creating a world free of disinformation and its harms. Disinformation has become a business. Today's internet business models reward engagement above all else. These models monetise attention without considering the quality of the content garnering that attention, or the harm that may result. There is a robust and growing community of industry, policy, and civil society advocates pressing for reform of this ecosystem, they all need data to inform their actions. The Global Disinformation Index was born out of this need for data, specifically the need for transparent, independent neutral disinformation risk ratings across the open web. Thus, GDI was established in 2018 as a not-for-profit entity built on the three pillars of neutrality, independence and transparency. At GDI, you'll be surrounded by people who want to improve everything and support everyone around them. Our team are passionate about our mission, experts in their fields and are collaborative problem solvers. We continually strive to model the following behaviours in our interactions with others: - Positivity : Problem solver, not problem raiser. - Responsibility : Make it your problem - if it's not right, fix it. - Trustworthy : Make sure others can depend on you - If you say you are going to do it, do it. - Respect : treat everyone, especially those with whom we disagree, with courtesy and respect. GDI is seeking a highly skilled Chief Technology Officer (CTO) to set strategy and make executive technology decisions on behalf of the organisation. GDI is building the world's first global capability to assess open web news sites on the adversariality of their content. We are doing this using a combination of cutting edge machine learning and human review by intelligence analysts. Our goal over the next 3-5 years is to scale up the technology and intelligence system to enable us to accurately detect adversarial narratives on web sites, video content, and podcasts in the 35+ most common languages on the internet. Our Policy team is working with regulators in key jurisdictions to encourage the use of this sort of third party signal by technology companies. As CTO, your pivotal role is to strategically steer and leverage the intelligence, data science, engineering, and product teams towards the realisation of our global technology platform Your leadership will empower the Commercial Partners Director in driving the adoption of these invaluable datasets by technology and advertising companies worldwide. You will work directly with the CEO, acting as both a technology and business expert, making decisions impacting current and future operations. As the CTO, you will oversee all technology and technological resources, establish the technology vision, strategies, and growth plans. You will also lead our intelligence analyst team to support using Open Source Intelligence (OSINT) to perform quality assurance on our systems. Key Responsibilities Provide technical leadership across the organisation. Interface between tech team and leadership team, board of directors, on all GDI technical products, intelligence and research activities. Represent GDI technical capabilities/support commercial partnerships lead to licensees and other external constituencies (funders, policymakers, media when necessary, etc.). Drive & Support: provide the oversight to ensure all GDI technical products and infrastructure are fit for purpose, robust and scalable, and secure. Implement innovative solutions while optimising existing systems, applications, and information. Making recommendations and presenting business cases for technology initiatives and improvements. Consulting on annual operating and capital budgets for purchasing, staffing and technology operations. Manage and develop all direct reports, provide final decision-making authority over technical products and teams. Support fundraising applications by translating organisational deliverables into clear technical specifications with LoE estimates and resource requirements. Oversee product and process management, including roadmap development and deconfliction, to ensure the team has resources necessary to support organisational goals and deliverables. Innovate: Drive tech strategy, new product and feature development to ensure GDI continues to find new ways to demonetise harmful online disinformation. Ensure the implementation and enforcement of the highest technology standards. Learn: Stay apprised of latest tech developments in the space. Products: GDI builds well regarded products that: Accurately assess the risk of disinformation according to GDI's adversarial narrative framework. Provide risk data to ad tech companies enabling them to monetise content in accordance with their policies. Combine the relative strengths of human intelligence analysts and artificial intelligence. Can be commercially licensed to provide enduring revenue to support the work of the GDI. Team: Act as a role model of the "GDI Behaviours" for the technology and intelligence team at all times (Positivity, Responsibility, Trustworthy, Respect): Oversee the Data Science, Engineers, DevOps and Product functions. Maintain an active recruiting pipeline, ensuring all hires match job descriptions identified Experience and Qualifications Essential Senior: 5-10 years of experience in a technical position collaborating with teams of data scientists, engineers and product managers. Great people manager: Leadership roles requiring the management of significant teams from different technical disciplines. Machine learning expert: An aptitude for technology innovation, especially in advanced machine learning fields. Experience with Natural Language Processing (NLP), especially large language models (LLMs) is preferred. OSINT understanding: experience or close collaboration with teams that use OSINT techniques to investigate the internet information landscape. Efficiency/scalability focus: Experience in process improvement successes, strong financial acumen. Technical fluency in python, system administration, data science tools, and cloud platforms. Excellent presentation, writing, and research skills. Tolerance for ambiguity and frequent pivots. Skills to operate effectively in a mission driven, cash constrained non profit. Preferred Professional fluency in languages other than English. Problem solver and doer; someone who just "steps up". Past experience working as part of a remote/virtual team. LOCATION Remote - Based, and right to work, in the UK, Germany, or the USA (preferably in the following states: Texas, New York, or D.C.). REPORTING TO CEO DIRECT REPORTS Lead Data Scientist, System Architect, Lead Product Manager, Lead Intelligence Analyst HOURS Working hours are flexible. Full-time (37.5 per week). As a global organisation, some flexibility for cross-time zone communication to be available for limited virtual meetings outside of office hours is required. TERMS Competitive salary benchmarked to location and expertise. Best in class healthcare and benefits for US employees. A place to be your authentic self We are virtual by design to access a rich diversity of skills, expertise, experiences, and perspectives. Our commitment to neutrality is unwavering - across all of our work around the globe. Our employees are central to ourmissionand to our impact and we know that having varied perspectives helps generate better ideas to solve the complex challenges.
Apr 19, 2024
Full time
Life at GDI - Creating a world free of disinformation and its harms. Disinformation has become a business. Today's internet business models reward engagement above all else. These models monetise attention without considering the quality of the content garnering that attention, or the harm that may result. There is a robust and growing community of industry, policy, and civil society advocates pressing for reform of this ecosystem, they all need data to inform their actions. The Global Disinformation Index was born out of this need for data, specifically the need for transparent, independent neutral disinformation risk ratings across the open web. Thus, GDI was established in 2018 as a not-for-profit entity built on the three pillars of neutrality, independence and transparency. At GDI, you'll be surrounded by people who want to improve everything and support everyone around them. Our team are passionate about our mission, experts in their fields and are collaborative problem solvers. We continually strive to model the following behaviours in our interactions with others: - Positivity : Problem solver, not problem raiser. - Responsibility : Make it your problem - if it's not right, fix it. - Trustworthy : Make sure others can depend on you - If you say you are going to do it, do it. - Respect : treat everyone, especially those with whom we disagree, with courtesy and respect. GDI is seeking a highly skilled Chief Technology Officer (CTO) to set strategy and make executive technology decisions on behalf of the organisation. GDI is building the world's first global capability to assess open web news sites on the adversariality of their content. We are doing this using a combination of cutting edge machine learning and human review by intelligence analysts. Our goal over the next 3-5 years is to scale up the technology and intelligence system to enable us to accurately detect adversarial narratives on web sites, video content, and podcasts in the 35+ most common languages on the internet. Our Policy team is working with regulators in key jurisdictions to encourage the use of this sort of third party signal by technology companies. As CTO, your pivotal role is to strategically steer and leverage the intelligence, data science, engineering, and product teams towards the realisation of our global technology platform Your leadership will empower the Commercial Partners Director in driving the adoption of these invaluable datasets by technology and advertising companies worldwide. You will work directly with the CEO, acting as both a technology and business expert, making decisions impacting current and future operations. As the CTO, you will oversee all technology and technological resources, establish the technology vision, strategies, and growth plans. You will also lead our intelligence analyst team to support using Open Source Intelligence (OSINT) to perform quality assurance on our systems. Key Responsibilities Provide technical leadership across the organisation. Interface between tech team and leadership team, board of directors, on all GDI technical products, intelligence and research activities. Represent GDI technical capabilities/support commercial partnerships lead to licensees and other external constituencies (funders, policymakers, media when necessary, etc.). Drive & Support: provide the oversight to ensure all GDI technical products and infrastructure are fit for purpose, robust and scalable, and secure. Implement innovative solutions while optimising existing systems, applications, and information. Making recommendations and presenting business cases for technology initiatives and improvements. Consulting on annual operating and capital budgets for purchasing, staffing and technology operations. Manage and develop all direct reports, provide final decision-making authority over technical products and teams. Support fundraising applications by translating organisational deliverables into clear technical specifications with LoE estimates and resource requirements. Oversee product and process management, including roadmap development and deconfliction, to ensure the team has resources necessary to support organisational goals and deliverables. Innovate: Drive tech strategy, new product and feature development to ensure GDI continues to find new ways to demonetise harmful online disinformation. Ensure the implementation and enforcement of the highest technology standards. Learn: Stay apprised of latest tech developments in the space. Products: GDI builds well regarded products that: Accurately assess the risk of disinformation according to GDI's adversarial narrative framework. Provide risk data to ad tech companies enabling them to monetise content in accordance with their policies. Combine the relative strengths of human intelligence analysts and artificial intelligence. Can be commercially licensed to provide enduring revenue to support the work of the GDI. Team: Act as a role model of the "GDI Behaviours" for the technology and intelligence team at all times (Positivity, Responsibility, Trustworthy, Respect): Oversee the Data Science, Engineers, DevOps and Product functions. Maintain an active recruiting pipeline, ensuring all hires match job descriptions identified Experience and Qualifications Essential Senior: 5-10 years of experience in a technical position collaborating with teams of data scientists, engineers and product managers. Great people manager: Leadership roles requiring the management of significant teams from different technical disciplines. Machine learning expert: An aptitude for technology innovation, especially in advanced machine learning fields. Experience with Natural Language Processing (NLP), especially large language models (LLMs) is preferred. OSINT understanding: experience or close collaboration with teams that use OSINT techniques to investigate the internet information landscape. Efficiency/scalability focus: Experience in process improvement successes, strong financial acumen. Technical fluency in python, system administration, data science tools, and cloud platforms. Excellent presentation, writing, and research skills. Tolerance for ambiguity and frequent pivots. Skills to operate effectively in a mission driven, cash constrained non profit. Preferred Professional fluency in languages other than English. Problem solver and doer; someone who just "steps up". Past experience working as part of a remote/virtual team. LOCATION Remote - Based, and right to work, in the UK, Germany, or the USA (preferably in the following states: Texas, New York, or D.C.). REPORTING TO CEO DIRECT REPORTS Lead Data Scientist, System Architect, Lead Product Manager, Lead Intelligence Analyst HOURS Working hours are flexible. Full-time (37.5 per week). As a global organisation, some flexibility for cross-time zone communication to be available for limited virtual meetings outside of office hours is required. TERMS Competitive salary benchmarked to location and expertise. Best in class healthcare and benefits for US employees. A place to be your authentic self We are virtual by design to access a rich diversity of skills, expertise, experiences, and perspectives. Our commitment to neutrality is unwavering - across all of our work around the globe. Our employees are central to ourmissionand to our impact and we know that having varied perspectives helps generate better ideas to solve the complex challenges.
Job Title: People Advisor Location : Manchester Salary: Up to 35,000 pa DOE + Profit Share Annual Bonus Job Type: Permanent, Full Time. Hybrid working role - home being the primary location with some requirements for working from the Greater Manchester offices or occasional client sites FACT3 support SMEs with their Numbers, People and Systems. We create customised solutions which combine onsite and remote support, flexed to a business' needs. Co-Sourcing gives immediate access to basic-to-board expertise across the 3 business critical pillars of Numbers, People and Systems. How we do it: It's not insourcing, it's not outsourcing, it's co-sourcing. Collaborative Resourcing or Co-Sourcing is the blending of a business' internal resources with our external experts working together to create one team achieving the same goals. Our Personality: Switched on, tuned in: From basics to board, our people are commercially minded and highly focused on taking businesses to the next level The Extra Mile, we'll run it willingly. We think smart, roll our sleeves up and get the job done Straight up, straight talking: We bring passion, honesty and integrity; our people speak openly about the ideas they think will assist our clients Our greatest asset? Our People - without them, none of this would be possible Keeping it real: FACT3 means real people working with businesses, making a real difference We are proud of our heritage and People, after two decades of supporting and empowering 100s of businesses, it's hard not to be Role Overview: We are seeking a CIPD or equivalent, qualified People Advisor with at least 3 years' experience as a HR Manager or Advisor to join our growing People Team. Our 200+ clients are ambitious SME's, of all shapes and sizes, in a broad range of industry sectors and at different stages in their business journey, from start up to established. The successful person will work with a small portfolio of clients, acting simultaneously as their "part time" People Advisor, in multiple industries supporting a variety of different business challenges. Alongside delivering the all-important HR advice there is a key element of account management and the opportunity to manage your own relationships with your portfolio of clients. You add value by gaining an in-depth knowledge of our clients' unique businesses and developing strong working relationships with their team. Key Responsibilities: Manage a portfolio of clients and be ultimately responsible for delivering their co-sourcing HR solutions Provide the client with a range of options for dealing with their HR issues. Identify & communicate the potential litigation risks associated with each option Work with the client to produce a clear structured plan of action for their preferred option which delivers the required results within a realistic & achievable timescale Custodian of clients bespoke Employee Guide Manage the creation of HR documents, to support advice including letters, forms, policies & procedures Use a variety of sources to research HR & employment law to ensure that you are providing current & relevant information to clients and remain up to date with legislative changes Occasional on-site assistance to discuss issues & options, attend meetings and carry out project work as requested Abilities, Skills and Experience: The Essentials: CIPD Qualified- minimum level 5 or equivalent Minimum 3 years' experience in a HR Advisor or generalist role Strong technical employment law experience & knowledge Highly organised with an ability to prioritise Excellent communication and interpersonal skills North-West Based The Desirables: CIPD- Level 7 Proven track record of working with SME's Attention to detail Commercially savvy Self-motivated Able to think clearly under pressure Likes to work independently and as part of a team Interpersonal skills and ability to build rapport Ability to manage multiple priorities and adjust quickly to changing priorities Desire to develop others and themselves Strong emotional intelligence Full driving licence with the willingness to travel to clients based throughout the Northwest Total Rewards: 33 Days Holiday Birthday Day Off & Gift Group Life Assurance FactBe Wellness Private Medical Enhanced Family Friendly Company Sick Pay Scheme Cycle to Work Scheme Career Milestone Rewards Charity Champion Events FACT3 Socials Development Opportunities: There are opportunities for personal and professional progression at FACT3. We are keen to develop talent into Portfolio Senior HR Advisor Roles. We do this through our Appraisal process (Fearless Feedback), our FACT3 Academy and sponsorship of professional qualifications. Please click the APPLY button and to submit your CV. Candidates with the relevant experience or job titles of: Employment Advisor, Human Resources Executive, HR Manager, Human Resources Analyst, HR Advisor, may also be considered for this role.
Apr 19, 2024
Full time
Job Title: People Advisor Location : Manchester Salary: Up to 35,000 pa DOE + Profit Share Annual Bonus Job Type: Permanent, Full Time. Hybrid working role - home being the primary location with some requirements for working from the Greater Manchester offices or occasional client sites FACT3 support SMEs with their Numbers, People and Systems. We create customised solutions which combine onsite and remote support, flexed to a business' needs. Co-Sourcing gives immediate access to basic-to-board expertise across the 3 business critical pillars of Numbers, People and Systems. How we do it: It's not insourcing, it's not outsourcing, it's co-sourcing. Collaborative Resourcing or Co-Sourcing is the blending of a business' internal resources with our external experts working together to create one team achieving the same goals. Our Personality: Switched on, tuned in: From basics to board, our people are commercially minded and highly focused on taking businesses to the next level The Extra Mile, we'll run it willingly. We think smart, roll our sleeves up and get the job done Straight up, straight talking: We bring passion, honesty and integrity; our people speak openly about the ideas they think will assist our clients Our greatest asset? Our People - without them, none of this would be possible Keeping it real: FACT3 means real people working with businesses, making a real difference We are proud of our heritage and People, after two decades of supporting and empowering 100s of businesses, it's hard not to be Role Overview: We are seeking a CIPD or equivalent, qualified People Advisor with at least 3 years' experience as a HR Manager or Advisor to join our growing People Team. Our 200+ clients are ambitious SME's, of all shapes and sizes, in a broad range of industry sectors and at different stages in their business journey, from start up to established. The successful person will work with a small portfolio of clients, acting simultaneously as their "part time" People Advisor, in multiple industries supporting a variety of different business challenges. Alongside delivering the all-important HR advice there is a key element of account management and the opportunity to manage your own relationships with your portfolio of clients. You add value by gaining an in-depth knowledge of our clients' unique businesses and developing strong working relationships with their team. Key Responsibilities: Manage a portfolio of clients and be ultimately responsible for delivering their co-sourcing HR solutions Provide the client with a range of options for dealing with their HR issues. Identify & communicate the potential litigation risks associated with each option Work with the client to produce a clear structured plan of action for their preferred option which delivers the required results within a realistic & achievable timescale Custodian of clients bespoke Employee Guide Manage the creation of HR documents, to support advice including letters, forms, policies & procedures Use a variety of sources to research HR & employment law to ensure that you are providing current & relevant information to clients and remain up to date with legislative changes Occasional on-site assistance to discuss issues & options, attend meetings and carry out project work as requested Abilities, Skills and Experience: The Essentials: CIPD Qualified- minimum level 5 or equivalent Minimum 3 years' experience in a HR Advisor or generalist role Strong technical employment law experience & knowledge Highly organised with an ability to prioritise Excellent communication and interpersonal skills North-West Based The Desirables: CIPD- Level 7 Proven track record of working with SME's Attention to detail Commercially savvy Self-motivated Able to think clearly under pressure Likes to work independently and as part of a team Interpersonal skills and ability to build rapport Ability to manage multiple priorities and adjust quickly to changing priorities Desire to develop others and themselves Strong emotional intelligence Full driving licence with the willingness to travel to clients based throughout the Northwest Total Rewards: 33 Days Holiday Birthday Day Off & Gift Group Life Assurance FactBe Wellness Private Medical Enhanced Family Friendly Company Sick Pay Scheme Cycle to Work Scheme Career Milestone Rewards Charity Champion Events FACT3 Socials Development Opportunities: There are opportunities for personal and professional progression at FACT3. We are keen to develop talent into Portfolio Senior HR Advisor Roles. We do this through our Appraisal process (Fearless Feedback), our FACT3 Academy and sponsorship of professional qualifications. Please click the APPLY button and to submit your CV. Candidates with the relevant experience or job titles of: Employment Advisor, Human Resources Executive, HR Manager, Human Resources Analyst, HR Advisor, may also be considered for this role.
Kerridge Commercial Systems
Nottingham, Nottinghamshire
Role and specification overview: Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world. Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work. To help further grow these products, we are seeking a technically minded, solutions expert. Someone who's proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment. Main Duties and Responsibilities: All duties of a support analyst, plus: Ensures all staff are successfully supporting the product. Provide support, technical support and training to team members who use support product, replying to inbound queries. Develop staff relationships that promote retention and loyalty. Deliver 121s to all support staff and provide support for career development Monitor all work queues to ensure a consistent, good quality service to our customers Closely monitor Support cases and Customer Feedback to feed this information back into the business. Work with internal stakeholders to resolve customer issues and improve processes. Focus on improving and delivering customer service to many customers Create help documentation and video content to help the customer base. The ideal candidate will have: Experience: Minimum of 2 years in a similar role or 5 years as Senior Support Analyst Education: A-Levels or Equivalent as a minimum Experience of training/leading junior staff, including managing workload, shift rota Demonstrable interest in IT with a drive to build a successful career Enthusiastic and creative in problem-solving skills An analytical and process-oriented mind-set The ability to plan, prioritise and work on several projects at once The desire to work under pressure and in a fast-paced environment Strong interpersonal skills, customer empathy and determination to resolve issues The ability to build relationships both with Customers and internal stakeholders The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement Flexible and adaptable - both products and their processes will develop over time. Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness What does inspHire offer you? An Opportunity to work with an early-stage product in a forward thinking established and growing software solution company. We offer a variety of development and training to advance your career and we will work with you to accelerate your advancement. In addition to our standard benefits of 20 days holiday and an employer matched contributory pension you will get: A Competitive Salary (dependent on qualifications and experience) Great working environment Quality Training Provided Career Development and Opportunity to grow Become part of our amazing inspHire family! Job Types: Full-time, Permanent Company Info Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
Apr 18, 2024
Full time
Role and specification overview: Part of the Kerridge Commercial Systems Group (KCS), inspHire boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry all over the world. Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work. To help further grow these products, we are seeking a technically minded, solutions expert. Someone who's proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment. Main Duties and Responsibilities: All duties of a support analyst, plus: Ensures all staff are successfully supporting the product. Provide support, technical support and training to team members who use support product, replying to inbound queries. Develop staff relationships that promote retention and loyalty. Deliver 121s to all support staff and provide support for career development Monitor all work queues to ensure a consistent, good quality service to our customers Closely monitor Support cases and Customer Feedback to feed this information back into the business. Work with internal stakeholders to resolve customer issues and improve processes. Focus on improving and delivering customer service to many customers Create help documentation and video content to help the customer base. The ideal candidate will have: Experience: Minimum of 2 years in a similar role or 5 years as Senior Support Analyst Education: A-Levels or Equivalent as a minimum Experience of training/leading junior staff, including managing workload, shift rota Demonstrable interest in IT with a drive to build a successful career Enthusiastic and creative in problem-solving skills An analytical and process-oriented mind-set The ability to plan, prioritise and work on several projects at once The desire to work under pressure and in a fast-paced environment Strong interpersonal skills, customer empathy and determination to resolve issues The ability to build relationships both with Customers and internal stakeholders The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement Flexible and adaptable - both products and their processes will develop over time. Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness What does inspHire offer you? An Opportunity to work with an early-stage product in a forward thinking established and growing software solution company. We offer a variety of development and training to advance your career and we will work with you to accelerate your advancement. In addition to our standard benefits of 20 days holiday and an employer matched contributory pension you will get: A Competitive Salary (dependent on qualifications and experience) Great working environment Quality Training Provided Career Development and Opportunity to grow Become part of our amazing inspHire family! Job Types: Full-time, Permanent Company Info Kerridge Commercial Systems (KCS) is the market leader in developing and delivering fully integrated business management solutions for distributors, suppliers, resellers, wholesalers and merchants. Our mission is simple: to design, implement and support high performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively. Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers'unlimited choice, unmatched ease and unmissable value for their next getaway. Ourteam is the driving force behind our role as our customers' personal holiday expert - thesmart way to get away. About the team The Supplying department is responsible for hotel, flight and ancillary supplierintegrations, including data ingestion and reservation API, with a focus on optimisingbreadth of choice, cost & availability accuracy and the successful fulfilment of holiday package components. Much of the Supply work is about ensuring our scalability; bringing in new integrations; identifying supplier opportunities and working with Commercial supply on building great supplier relationships. We have over 36,000 hotels and millions of flight combinations to look after and our goal is to continue to make the platform simple and configurable for future markets. Our other departments are: Selling - responsible for building the best holiday search experience for customers - searching through billions of offers and ensuring a seamlesscheckout experience through both our app and web. Areas of responsibilityinclude our search platform, payment services, revenue management platformand content. Managing - Looks after the entire post-booking journey, from managing thecustomers booking through our app to the call centre tooling and chatbot thatservices all our customer needs. Scaling - the teams that provide systems and infrastructure that solve common technological problems to take advantage of the related economies of scale and increase the impact of technology expertise, forming the foundation systems ardbuilt on - such as our infrastructure and content management systems. The impact you'll have Reporting to the Head of Product for Supply, you will: Work closely with our commercial team, engineers and analysts to evolveexisting, and create new, product initiatives. Deliver platform solutions to ambiguous and challenging problems for a range ofstakeholders: customers, suppliers and internal teams. Collaborate with other cross-functional teams to support loveholidays' missionto open the world to everyone. Your day-to-day Prioritise initiatives for highly technical and detail-oriented Flight Supply team ina fast-paced environment - the ability to foster close-knit teams with excellentcommunication is essential for us to deliver for the business. Build business cases for new product initiatives, with a focus on market andopportunity sizing. Leverage relationships with external technical suppliers, vendors and partners tosuccessfully execute on loveholidays' objectives. Your skillset Excellent communication with stakeholders and senior team members, bridgingcommercial and technical teams by translating complex concepts andrequirements. Experience autonomously delivering technical solutions for customer problems. A passion for building exceptional internal products that can scale effectively. Desirable Experience in analytics tools like BigQuery to unlock insights and give the teamvisibility into metrics. Perks of joining us Company pension contributions at 5% Individualised training budget for you to learn on the job and level yourself up Discounted holidays for you, your family and friends 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum Ability to buy and sell annual leave Subsidised gym memberships Cycle to work scheme, season ticket loan and eye care vouchers At loveholidays, we focus on developing an inclusive culture and environment thatencourages personal growth and collective success. Each individual offers uniqueperspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
Apr 18, 2024
Full time
Why loveholidays? At loveholidays, we're on a mission to open the world to everyone, giving our customers'unlimited choice, unmatched ease and unmissable value for their next getaway. Ourteam is the driving force behind our role as our customers' personal holiday expert - thesmart way to get away. About the team The Supplying department is responsible for hotel, flight and ancillary supplierintegrations, including data ingestion and reservation API, with a focus on optimisingbreadth of choice, cost & availability accuracy and the successful fulfilment of holiday package components. Much of the Supply work is about ensuring our scalability; bringing in new integrations; identifying supplier opportunities and working with Commercial supply on building great supplier relationships. We have over 36,000 hotels and millions of flight combinations to look after and our goal is to continue to make the platform simple and configurable for future markets. Our other departments are: Selling - responsible for building the best holiday search experience for customers - searching through billions of offers and ensuring a seamlesscheckout experience through both our app and web. Areas of responsibilityinclude our search platform, payment services, revenue management platformand content. Managing - Looks after the entire post-booking journey, from managing thecustomers booking through our app to the call centre tooling and chatbot thatservices all our customer needs. Scaling - the teams that provide systems and infrastructure that solve common technological problems to take advantage of the related economies of scale and increase the impact of technology expertise, forming the foundation systems ardbuilt on - such as our infrastructure and content management systems. The impact you'll have Reporting to the Head of Product for Supply, you will: Work closely with our commercial team, engineers and analysts to evolveexisting, and create new, product initiatives. Deliver platform solutions to ambiguous and challenging problems for a range ofstakeholders: customers, suppliers and internal teams. Collaborate with other cross-functional teams to support loveholidays' missionto open the world to everyone. Your day-to-day Prioritise initiatives for highly technical and detail-oriented Flight Supply team ina fast-paced environment - the ability to foster close-knit teams with excellentcommunication is essential for us to deliver for the business. Build business cases for new product initiatives, with a focus on market andopportunity sizing. Leverage relationships with external technical suppliers, vendors and partners tosuccessfully execute on loveholidays' objectives. Your skillset Excellent communication with stakeholders and senior team members, bridgingcommercial and technical teams by translating complex concepts andrequirements. Experience autonomously delivering technical solutions for customer problems. A passion for building exceptional internal products that can scale effectively. Desirable Experience in analytics tools like BigQuery to unlock insights and give the teamvisibility into metrics. Perks of joining us Company pension contributions at 5% Individualised training budget for you to learn on the job and level yourself up Discounted holidays for you, your family and friends 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum Ability to buy and sell annual leave Subsidised gym memberships Cycle to work scheme, season ticket loan and eye care vouchers At loveholidays, we focus on developing an inclusive culture and environment thatencourages personal growth and collective success. Each individual offers uniqueperspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.
Office of the Chief Digital Officer (OCDO) Manager Job ID: Location: Southampton Reporting to Technology Change Director This opportunity is for someone with a passion for delivering business value, each time, and every time, through the successful execution of technology, people and business process enabled change. At the Aztec Group we credit our technology as one of the core ingredients to our award-winning outsourced solutions. As part of its Five-Year Plan, Aztec has the ambition to be a market-leading alternative fund administrator that provides compelling client experiences, products, services. These are exciting times across the group and significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its own journey. To drive towards this ambition Aztec have begun work on introducing a new team within Technology, called the Office of the Chief Digital Officer ("OCDO"). The OCDO will act as a hub within Technology, defining, centralising, and reporting key processes, procedures, and governance to support the smooth operation of the technology department. Reporting to the Technology Change Director, as the Manager of the OCDO, you will bring strong project delivery disciplines, portfolio & tech operational management oversight. Managing a small team of OCDO analysts, you will work closely with the Technology Change Director to introduce best practices to support the wider technology leaderships teams, delivery teams and aligning to our transformation management office. The OCDO Manager will support the Technology Change Director to introduce consistency in reporting and visibility of technology change status, demand planning and regular resource review across the portfolio. You will perform a key role within a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a regular view of the technical delivery and operational matters across all areas of the department. Strong governance, control and performance management is key to this role. The role will involve working co-operatively and consultatively with numerous senior stakeholders across the Group. The successful engagement and management of these stakeholders will be critical to success in the role as will scope, prioritisation and resource management. Based out of our Southampton or London offices, remote, flexible working is the norm along with occasional trips to our other offices across the Channel Islands. Key responsibilities: Establish OCDO and OCDO Manager role, create robust OCDO capability that supports the needs of the CDO and wider tech leadership, quality standards, group & transformation strategy. Identifying and/or developing frameworks and methodologies that ensure management of technology projects and/or BAU activities and/or transformation alignment and will be comprehensive and consistent across Technology. Overseeing the IT project portfolio and ensuring alignment with business and transformation objectives. Develop and govern technology portfolio management processes, uses of dashboards, templates, keeping aligned with policies and metrics. Providing guidance and support to IT project managers for all things governance and procedure. Develop metrics and benchmarks to monitor the wider performance of the technology department. Monitoring technology related project progress, operational reporting, BAU reporting and any other additional insights as and when required. Managing technology related audit risks, actions, and recommendations. Ensuring technology delivery best practices are followed in line with to be defined processes. Reporting on technology portfolio status to senior management. Developing, implementing, and updating resources allocations plans (other than finance) needed for projects and/or transformation activity in technology portfolios, taking account of availabilities and scheduling. Identify technology project, BAU and Transformation priorities, deal with challenges and communicate risks and opportunities. Leading continuous improvement initiatives as part of the OCDO. Developing, maintaining, and applying quality management processes for technology delivery and/or portfolio activities and outputs. Manage relationships amongst stakeholders by building confidence and trust with clear professional communications and assured expectation management. Record information accurately and consistently using appropriate systems and provide and communicate timely information to relevant parties. Seek stakeholder insight and feed it into improved processes while ensuring compliance with governance and standards. Collaborating with other department leaders to define, prioritize, and track the portfolio of work across technology. Drafting new and improving existing OCDO policies and processes. Coach and mentor team and share knowledge and best practices. 7+ years working in a similar role within a technology or transformation team. Thorough understanding of project and portfolio management best practices, with continuous improvement as a core value. Extensive experience of RAID maintenance and management. Excellent communication; communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational. Strong influencing and relationship building capabilities; proactively builds productive, open, and trusting relationships with internal and external stakeholders; presents robust and convincing positions in the face of challenge while remaining respectful of others' views; negotiates effectively to agree realistic outcomes. Initiative and problem solving; identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk. Excellent administration and co-ordination skills. Exceptional organisational and time management skills with the ability to multitask and deliver on multiple priorities Strong meeting and workshop facilitation skills. Intermediate to advanced PowerPoint and Excel skills. Good knowledge of the latest Microsoft Office tools such as MS Teams, Sharepoint etc. Microsoft Power Platform experience e.g., Power BI, Power Automate, would be advantageous Strong interpersonal, written, and verbal communication skills. Experience in project planning. Good knowledge and experience of budgeting (commercially astute). Experience in Financial Services would be ideal, however, other industries will be considered Able to work well without close supervision; a strong self-starter who is highly motivated and works at pace Beyond that, we will be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Technology team and unbox your passion at a multi-award-winning leader in the alternative fund management industry.
Apr 18, 2024
Full time
Office of the Chief Digital Officer (OCDO) Manager Job ID: Location: Southampton Reporting to Technology Change Director This opportunity is for someone with a passion for delivering business value, each time, and every time, through the successful execution of technology, people and business process enabled change. At the Aztec Group we credit our technology as one of the core ingredients to our award-winning outsourced solutions. As part of its Five-Year Plan, Aztec has the ambition to be a market-leading alternative fund administrator that provides compelling client experiences, products, services. These are exciting times across the group and significant growth, change, and investment make it a truly world class opportunity to help shape our organisation for the next stage of its own journey. To drive towards this ambition Aztec have begun work on introducing a new team within Technology, called the Office of the Chief Digital Officer ("OCDO"). The OCDO will act as a hub within Technology, defining, centralising, and reporting key processes, procedures, and governance to support the smooth operation of the technology department. Reporting to the Technology Change Director, as the Manager of the OCDO, you will bring strong project delivery disciplines, portfolio & tech operational management oversight. Managing a small team of OCDO analysts, you will work closely with the Technology Change Director to introduce best practices to support the wider technology leaderships teams, delivery teams and aligning to our transformation management office. The OCDO Manager will support the Technology Change Director to introduce consistency in reporting and visibility of technology change status, demand planning and regular resource review across the portfolio. You will perform a key role within a highly skilled team and should offer exceptional communication skills, tenacity, enthusiasm, and consistent energy to drive a regular view of the technical delivery and operational matters across all areas of the department. Strong governance, control and performance management is key to this role. The role will involve working co-operatively and consultatively with numerous senior stakeholders across the Group. The successful engagement and management of these stakeholders will be critical to success in the role as will scope, prioritisation and resource management. Based out of our Southampton or London offices, remote, flexible working is the norm along with occasional trips to our other offices across the Channel Islands. Key responsibilities: Establish OCDO and OCDO Manager role, create robust OCDO capability that supports the needs of the CDO and wider tech leadership, quality standards, group & transformation strategy. Identifying and/or developing frameworks and methodologies that ensure management of technology projects and/or BAU activities and/or transformation alignment and will be comprehensive and consistent across Technology. Overseeing the IT project portfolio and ensuring alignment with business and transformation objectives. Develop and govern technology portfolio management processes, uses of dashboards, templates, keeping aligned with policies and metrics. Providing guidance and support to IT project managers for all things governance and procedure. Develop metrics and benchmarks to monitor the wider performance of the technology department. Monitoring technology related project progress, operational reporting, BAU reporting and any other additional insights as and when required. Managing technology related audit risks, actions, and recommendations. Ensuring technology delivery best practices are followed in line with to be defined processes. Reporting on technology portfolio status to senior management. Developing, implementing, and updating resources allocations plans (other than finance) needed for projects and/or transformation activity in technology portfolios, taking account of availabilities and scheduling. Identify technology project, BAU and Transformation priorities, deal with challenges and communicate risks and opportunities. Leading continuous improvement initiatives as part of the OCDO. Developing, maintaining, and applying quality management processes for technology delivery and/or portfolio activities and outputs. Manage relationships amongst stakeholders by building confidence and trust with clear professional communications and assured expectation management. Record information accurately and consistently using appropriate systems and provide and communicate timely information to relevant parties. Seek stakeholder insight and feed it into improved processes while ensuring compliance with governance and standards. Collaborating with other department leaders to define, prioritize, and track the portfolio of work across technology. Drafting new and improving existing OCDO policies and processes. Coach and mentor team and share knowledge and best practices. 7+ years working in a similar role within a technology or transformation team. Thorough understanding of project and portfolio management best practices, with continuous improvement as a core value. Extensive experience of RAID maintenance and management. Excellent communication; communicates with clarity and confidence at all levels; adapts style and content to the needs of the audience by being inspirational. Strong influencing and relationship building capabilities; proactively builds productive, open, and trusting relationships with internal and external stakeholders; presents robust and convincing positions in the face of challenge while remaining respectful of others' views; negotiates effectively to agree realistic outcomes. Initiative and problem solving; identifies problems, provides / facilitates the creation of options and recommendations, and uses initiative to drive solutions in a positive and constructive manner; whilst being able to identify and manages risk. Excellent administration and co-ordination skills. Exceptional organisational and time management skills with the ability to multitask and deliver on multiple priorities Strong meeting and workshop facilitation skills. Intermediate to advanced PowerPoint and Excel skills. Good knowledge of the latest Microsoft Office tools such as MS Teams, Sharepoint etc. Microsoft Power Platform experience e.g., Power BI, Power Automate, would be advantageous Strong interpersonal, written, and verbal communication skills. Experience in project planning. Good knowledge and experience of budgeting (commercially astute). Experience in Financial Services would be ideal, however, other industries will be considered Able to work well without close supervision; a strong self-starter who is highly motivated and works at pace Beyond that, we will be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want. Be part of our talented Technology team and unbox your passion at a multi-award-winning leader in the alternative fund management industry.
Your new company Working for a large Social Housing group. based in the West Midlands their aim is to be an exceptional place to work that attracts, develops and retains talent.They are committed to helping colleagues perform to the best of their ability and develop their careers. Your new role Offering an exciting new opportunity for a Data Analyst to join the Investments Team in Asset Management on a full time, permanent contract. We are looking for Data Analyst to provide, analyse and validate asset data to improve and empower our highly talented Asset Management Team. You will be responsible for producing comprehensive data analysis from our Asset Management systems producing financial and performance data. Working with our Asset Manager and Programme Management Delivery Team to provide accurate and timely information about the Asset Teams activities to create a long-term vision to deliver the requirements of the Organisations Asset Management Strategy. Main responsibilities include: Perform quantitative data analyses and interpret the results for the business including Asset Performance Evaluation Model, Decent Homes and Property Investment Energy data. By ensuring our Asset data is accurate, support the Asset Manager and PMO Manager to create a long-term vision for the property portfolio and deliver the requirements identified within the Organisation's Asset Management Strategy. To collate and interrogate all Asset Management works or related data to ensure the quality, integrity, completeness, and accuracy. Develop and maintain monitoring and reporting systems to provide accurate and timely information about the Asset Teams activities including but not limited to statistical and management information, regulatory and business requirements. Appraise, develop and improve the way Asset information is stored and used. Assist in the running of the Asset management database and tools in line with company policies and procedures and ensure that data is kept within the established business plan structures and hierarchies and that reports can be generated to suit business requirements. What you'll need to succeed Evidence of continuing professional development A focused, tenacious attitude with a methodical and logical approach to problem solving. An open, flexible and supportive approach to change an innovation. Experience of data analytics and working with large volumes of data from disparate sources. Recent experience and knowledge of property data systems at end user level. High degree of computer literacy skills and the ability to use a variety of software packages including databases, excel and Access. Strong intellect and analytical skills with the ability to analyse complex data, review alternative solutions and reach speedy, well-informed decisions. Commercial acumen, always considering value for money. Strong attention to detail, but can also see the bigger picture. Empathy for and a good understanding of our customer base, with the desire to always do the right thing for our customers. Ability to work as a team and individually to achieve common goals and improve quality of service(s). Accepting responsibility for decisions taken and working on own initiative, within guidelines. Knowledge of the asset management function within a registered social landlord or similar. Knowledge of land, property, building and development related issues statutory requirements, financial, and legislative information What you'll get in return In return, you will receive - A competitive salary-27 days annual leave (plus three days for Christmas shut down) - Access to the annual leave purchase scheme - Access to a choice of two great pension schemes - A health cash plan - Access to a car leasing scheme - A range of shopping and leisure discounts - Access to learning and development opportunities - The opportunity to work in a hybrid environment They are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, they are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
Apr 18, 2024
Full time
Your new company Working for a large Social Housing group. based in the West Midlands their aim is to be an exceptional place to work that attracts, develops and retains talent.They are committed to helping colleagues perform to the best of their ability and develop their careers. Your new role Offering an exciting new opportunity for a Data Analyst to join the Investments Team in Asset Management on a full time, permanent contract. We are looking for Data Analyst to provide, analyse and validate asset data to improve and empower our highly talented Asset Management Team. You will be responsible for producing comprehensive data analysis from our Asset Management systems producing financial and performance data. Working with our Asset Manager and Programme Management Delivery Team to provide accurate and timely information about the Asset Teams activities to create a long-term vision to deliver the requirements of the Organisations Asset Management Strategy. Main responsibilities include: Perform quantitative data analyses and interpret the results for the business including Asset Performance Evaluation Model, Decent Homes and Property Investment Energy data. By ensuring our Asset data is accurate, support the Asset Manager and PMO Manager to create a long-term vision for the property portfolio and deliver the requirements identified within the Organisation's Asset Management Strategy. To collate and interrogate all Asset Management works or related data to ensure the quality, integrity, completeness, and accuracy. Develop and maintain monitoring and reporting systems to provide accurate and timely information about the Asset Teams activities including but not limited to statistical and management information, regulatory and business requirements. Appraise, develop and improve the way Asset information is stored and used. Assist in the running of the Asset management database and tools in line with company policies and procedures and ensure that data is kept within the established business plan structures and hierarchies and that reports can be generated to suit business requirements. What you'll need to succeed Evidence of continuing professional development A focused, tenacious attitude with a methodical and logical approach to problem solving. An open, flexible and supportive approach to change an innovation. Experience of data analytics and working with large volumes of data from disparate sources. Recent experience and knowledge of property data systems at end user level. High degree of computer literacy skills and the ability to use a variety of software packages including databases, excel and Access. Strong intellect and analytical skills with the ability to analyse complex data, review alternative solutions and reach speedy, well-informed decisions. Commercial acumen, always considering value for money. Strong attention to detail, but can also see the bigger picture. Empathy for and a good understanding of our customer base, with the desire to always do the right thing for our customers. Ability to work as a team and individually to achieve common goals and improve quality of service(s). Accepting responsibility for decisions taken and working on own initiative, within guidelines. Knowledge of the asset management function within a registered social landlord or similar. Knowledge of land, property, building and development related issues statutory requirements, financial, and legislative information What you'll get in return In return, you will receive - A competitive salary-27 days annual leave (plus three days for Christmas shut down) - Access to the annual leave purchase scheme - Access to a choice of two great pension schemes - A health cash plan - Access to a car leasing scheme - A range of shopping and leisure discounts - Access to learning and development opportunities - The opportunity to work in a hybrid environment They are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, they are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on our website.
The Pilot Group- Analyst Today's world runs on critical infrastructure and technology. Pilot Group are dedicated to improving people's lives and the environment. We lead the way in SMART, SAFE and SUSTAINABLE infrastructure solutions. With combined experience over 5 decades spanning across electronics, electrical, heating and lighting markets, we pride ourselves in working in partnership with organisations world-wide to deliver integrated technology to improve working environments and transport systems. Our businesses cover energy management, EV charging, traffic control systems, and Electrical Wholesale working across a wide range of commercial and industrial applications. Main Duties/Responsibilities Analyst : Development of management information packs to support accounts team and analysis of financial performance, including monthly P&L and cash flow analysis. Act as a finance business partner to the operational teams (including purchasing, logistics, sales) to provide meaningful insight and drive both short- and long-term initiatives. Support management team to provide clear view of actuals vs forecast with clear analysis as appropriate. Work closely with Data Strategy & Analytics Lead to support business requirements and prioritise workload. Design and deliver deep-dive analysis to aid commercial leads in understanding historical/current business performance, across functions, to promote commercial opportunities across sales and supply chain. Deliver ad hoc metrics and insights to support Finance and Operational teams, promote use of data for decision making, where possible Manipulate and analyse large data sets for ad-hoc and routine reporting. Additional project work to support expansion plans. Ad-hoc tasks as required by senior finance and operational team. Analyst - Ideal Requirements Professional experience with BI dashboarding & visualisation tools (preferably Power BI). Proven experience with financial modelling. Proficiency with Microsoft Excel for data preparation, financial modelling & data visualization. Experience with a Cloud Data Warehouse, such as Google BigQuery (ideally), Redshift, Snowflake, Azure Data Warehouse. Proficiency with SQL for data wrangling, cleaning, preparation & summarisation. Strong financial modelling and analytical skills, with advanced skills in excel. Experience with PowerPoint for presenting insights to business stakeholders. Person specification - Analyst A proven ability to plan and prioritise own workload to meet tight deadlines. A high standard of accuracy with financial and statistical data. An ability to organise own work and to take initiative by being proactive. An ability to determine insightful observations from detail for management attention. Strong communicator - written and verbal. Organised with excellent time management skills High levels of drive and enthusiasm Flexible and adaptable Able to prioritise, and work to deadlines Excellent interpersonal skills and a relationship builder Ability to challenge and say no when needed. Desirable requirements/experience - Analyst 2-3 years experience in this environment Experience using Python (ideal) or R to aid development of more complex analyses and production of data pipelines. Some knowledge of Microsoft SQL Server. Location Head Office, Manchester (Short walk from Manchester Victoria train station) Commutable from : Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow Culture The Pilot Group are a blue-sky thinking, entrepreneurial, family-run, small to medium enterprise with big ambitions. No job too small, no task too big, our teams help and support each other across our sectors. Our employees are a collaborative, inclusive team that lead the way in the development of smart, safe, and sustainable technologies. Our company values its greatest asset - the people it employs. Be part of the solution with Pilot Group. Benefits Healthshield - Healthcare, Dental, Optical Life Assurance (after 3 months) 4 x annual salary 25 days holiday P.A plus bank holidays Recruitment Agencies The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group
Apr 18, 2024
Full time
The Pilot Group- Analyst Today's world runs on critical infrastructure and technology. Pilot Group are dedicated to improving people's lives and the environment. We lead the way in SMART, SAFE and SUSTAINABLE infrastructure solutions. With combined experience over 5 decades spanning across electronics, electrical, heating and lighting markets, we pride ourselves in working in partnership with organisations world-wide to deliver integrated technology to improve working environments and transport systems. Our businesses cover energy management, EV charging, traffic control systems, and Electrical Wholesale working across a wide range of commercial and industrial applications. Main Duties/Responsibilities Analyst : Development of management information packs to support accounts team and analysis of financial performance, including monthly P&L and cash flow analysis. Act as a finance business partner to the operational teams (including purchasing, logistics, sales) to provide meaningful insight and drive both short- and long-term initiatives. Support management team to provide clear view of actuals vs forecast with clear analysis as appropriate. Work closely with Data Strategy & Analytics Lead to support business requirements and prioritise workload. Design and deliver deep-dive analysis to aid commercial leads in understanding historical/current business performance, across functions, to promote commercial opportunities across sales and supply chain. Deliver ad hoc metrics and insights to support Finance and Operational teams, promote use of data for decision making, where possible Manipulate and analyse large data sets for ad-hoc and routine reporting. Additional project work to support expansion plans. Ad-hoc tasks as required by senior finance and operational team. Analyst - Ideal Requirements Professional experience with BI dashboarding & visualisation tools (preferably Power BI). Proven experience with financial modelling. Proficiency with Microsoft Excel for data preparation, financial modelling & data visualization. Experience with a Cloud Data Warehouse, such as Google BigQuery (ideally), Redshift, Snowflake, Azure Data Warehouse. Proficiency with SQL for data wrangling, cleaning, preparation & summarisation. Strong financial modelling and analytical skills, with advanced skills in excel. Experience with PowerPoint for presenting insights to business stakeholders. Person specification - Analyst A proven ability to plan and prioritise own workload to meet tight deadlines. A high standard of accuracy with financial and statistical data. An ability to organise own work and to take initiative by being proactive. An ability to determine insightful observations from detail for management attention. Strong communicator - written and verbal. Organised with excellent time management skills High levels of drive and enthusiasm Flexible and adaptable Able to prioritise, and work to deadlines Excellent interpersonal skills and a relationship builder Ability to challenge and say no when needed. Desirable requirements/experience - Analyst 2-3 years experience in this environment Experience using Python (ideal) or R to aid development of more complex analyses and production of data pipelines. Some knowledge of Microsoft SQL Server. Location Head Office, Manchester (Short walk from Manchester Victoria train station) Commutable from : Manchester, Greater Manchester, Oldham, Rochdale, Warrington, Widnes, Runcorn, Preston, St Helens, Altrincham, Stockport, Bury, Bolton, Leigh, Wigan, Wilmslow Culture The Pilot Group are a blue-sky thinking, entrepreneurial, family-run, small to medium enterprise with big ambitions. No job too small, no task too big, our teams help and support each other across our sectors. Our employees are a collaborative, inclusive team that lead the way in the development of smart, safe, and sustainable technologies. Our company values its greatest asset - the people it employs. Be part of the solution with Pilot Group. Benefits Healthshield - Healthcare, Dental, Optical Life Assurance (after 3 months) 4 x annual salary 25 days holiday P.A plus bank holidays Recruitment Agencies The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group
We are on the lookout for a talented Pricing Analyst to join our dynamic team. If you possess a strategic commercial mindset and thrive in a fast-paced environment, we want to hear from you. Responsibilities: Receive and evaluate customer quotations via various channels such as email and online portalsCollaborate with the Air Freight team to support operations spanning Imports, Exports, and Cross TradeNegotiate rates with carriers, hauliers, and suppliers, ensuring equipment availability and optimizing cost-effectivenessPrepare and present customer quotations and proposals within designated timelinesUtilise our proprietary system to generate and distribute quotations efficientlyEngage with customers to gather feedback on quotes, analyze results, and communicate insights to relevant teams, adjusting pricing strategies as necessary to capitalise on opportunitiesMonitor the success/failure rate of quotes and provide regular reports to managementCultivate and maintain strong customer relationships, delivering exceptional service at all timesDevelop strategic tariffs as needed to optimise workload efficiency and relevanceStay updated on carrier websites and notifications to ensure proactive response to industry changesChampion continuous improvement initiatives across the organizationCollaborate closely with airfreight operational teams to facilitate smooth shipment handoverUndertake any other reasonable tasks assigned by the reporting manager in alignment with departmental growth objectives General Skills: In-depth industry and operational knowledge of Airfreight including inbound, outbound, and cross-trade operations Ability to influence profitability through effective pricing strategies Comfortable working under pressure to meet tight deadlines Preferable familiarity with Dangerous Goods regulations Strong numerical and commercial acumen Exceptional written and verbal communication abilities Meticulous attention to detail Proficient in computer systems (Microsoft Windows) and office applications (Microsoft Office); familiarity with Cargowise is advantageous Proactive team player with excellent time management and organizational skills Enthusiastic, adaptable, and self-motivated Willingness to work overtime and/or adjust start/finish times during busy periods as required
Apr 18, 2024
Full time
We are on the lookout for a talented Pricing Analyst to join our dynamic team. If you possess a strategic commercial mindset and thrive in a fast-paced environment, we want to hear from you. Responsibilities: Receive and evaluate customer quotations via various channels such as email and online portalsCollaborate with the Air Freight team to support operations spanning Imports, Exports, and Cross TradeNegotiate rates with carriers, hauliers, and suppliers, ensuring equipment availability and optimizing cost-effectivenessPrepare and present customer quotations and proposals within designated timelinesUtilise our proprietary system to generate and distribute quotations efficientlyEngage with customers to gather feedback on quotes, analyze results, and communicate insights to relevant teams, adjusting pricing strategies as necessary to capitalise on opportunitiesMonitor the success/failure rate of quotes and provide regular reports to managementCultivate and maintain strong customer relationships, delivering exceptional service at all timesDevelop strategic tariffs as needed to optimise workload efficiency and relevanceStay updated on carrier websites and notifications to ensure proactive response to industry changesChampion continuous improvement initiatives across the organizationCollaborate closely with airfreight operational teams to facilitate smooth shipment handoverUndertake any other reasonable tasks assigned by the reporting manager in alignment with departmental growth objectives General Skills: In-depth industry and operational knowledge of Airfreight including inbound, outbound, and cross-trade operations Ability to influence profitability through effective pricing strategies Comfortable working under pressure to meet tight deadlines Preferable familiarity with Dangerous Goods regulations Strong numerical and commercial acumen Exceptional written and verbal communication abilities Meticulous attention to detail Proficient in computer systems (Microsoft Windows) and office applications (Microsoft Office); familiarity with Cargowise is advantageous Proactive team player with excellent time management and organizational skills Enthusiastic, adaptable, and self-motivated Willingness to work overtime and/or adjust start/finish times during busy periods as required
This Pricing Analyst position is an exciting opportunity to join our new Transformation Team and be at the forefront of shaping our pricing structures and strategies. You will make a real impact on our company's success and get to collaborate across the business. In this role, you will oversee pricing strategies across all sales divisions in the UK and have responsibility for the day-to-day maintenance of the PEER pricing system, web prices, and services, directly contributing to the company's profitability. Role Overview As a Pricing Analyst, you will: Enhance Processes Innovate pricing methodologies and evaluate new approaches. Collaborate with the Pricing Manager to implement industry best practices. Conduct regular meetings with the Data team to address pricing challenges and devise actionable solutions. Governance Ensure accurate and comprehensive pricing data across our systems. Facilitate product setup meetings to maintain data integrity and relevance. Review and optimise current pricing conditions in alignment with company guidelines. Analysis & Reporting Provide insights on price performance and profitability. Conduct a thorough analysis of price changes and their impacts. Assist in competitor analysis and market research activities. Administration Manage pricing inquiries and maintain pricing files. Coordinate promotional activities with Product Managers and Marketing teams. Support the implementation of price adjustments and updates. Benefits A commitment to your training and development Company contributory pension and life assurance schemes Flexible buy/sell holiday scheme Eye care vouchers Cycle to Work Scheme Fiat discount offer Free parking provided Additional Information Some occasional travel within the UK and Ireland may be required, along with occasional out-of-hours support for IT data loading. If you are passionate about driving pricing excellence and thrive in a dynamic, collaborative environment, we want to hear from you! Apply for this Pricing Analyst role today. Essential Skills Strong understanding of pricing structures and data analysis principles Familiarity with Antalis products and our commercial model An understanding of market dynamics, customer behaviour, and competitor trends Advanced skills in MS Excel, Word, Project, Visio, and PowerPoint About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service. The skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance.
Apr 18, 2024
Full time
This Pricing Analyst position is an exciting opportunity to join our new Transformation Team and be at the forefront of shaping our pricing structures and strategies. You will make a real impact on our company's success and get to collaborate across the business. In this role, you will oversee pricing strategies across all sales divisions in the UK and have responsibility for the day-to-day maintenance of the PEER pricing system, web prices, and services, directly contributing to the company's profitability. Role Overview As a Pricing Analyst, you will: Enhance Processes Innovate pricing methodologies and evaluate new approaches. Collaborate with the Pricing Manager to implement industry best practices. Conduct regular meetings with the Data team to address pricing challenges and devise actionable solutions. Governance Ensure accurate and comprehensive pricing data across our systems. Facilitate product setup meetings to maintain data integrity and relevance. Review and optimise current pricing conditions in alignment with company guidelines. Analysis & Reporting Provide insights on price performance and profitability. Conduct a thorough analysis of price changes and their impacts. Assist in competitor analysis and market research activities. Administration Manage pricing inquiries and maintain pricing files. Coordinate promotional activities with Product Managers and Marketing teams. Support the implementation of price adjustments and updates. Benefits A commitment to your training and development Company contributory pension and life assurance schemes Flexible buy/sell holiday scheme Eye care vouchers Cycle to Work Scheme Fiat discount offer Free parking provided Additional Information Some occasional travel within the UK and Ireland may be required, along with occasional out-of-hours support for IT data loading. If you are passionate about driving pricing excellence and thrive in a dynamic, collaborative environment, we want to hear from you! Apply for this Pricing Analyst role today. Essential Skills Strong understanding of pricing structures and data analysis principles Familiarity with Antalis products and our commercial model An understanding of market dynamics, customer behaviour, and competitor trends Advanced skills in MS Excel, Word, Project, Visio, and PowerPoint About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service. The skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance.
We have an exciting opportunity for a Low/No-code Developer to join a successful, growing and sustainability-focused eCommerce/online retail/apparel organization. Hybrid working/remote in the majority, with a monthly meet in Hampshire and ideally bi-weekly in London/Chelmsford (travel expenses to HQ paid). Working as part of the Platform Team you will be instrumental in helping the organization transition to AirTable as their operating platform. You will work closely with the business reviewing policies and procedures; designing and implementing solutions with AirTable using low/no-code tools and delivering the changes to the business with minimum impact and maximizing efficiency. Seeking an individual who is passionate about low/no-code solutions and enjoys working in a fast-paced, agile project delivery environment providing innovative solutions that improve efficiencies for the business and team. To be successful in this role you will need: A proven passion and knowledge of low/no-code solutions. AirTable experience is of particular interest (commercial experience ideal but a proven personal interest could also be applicable), other low/no-code solutions are also of interest. eCommerce/Online Retail/apparel experience is also of key interest Key responsibilities: Document research/analysis, make recommendations and design solutions for operational change and optimisation throughout the business. Engage with Stakeholders understanding requirements and articulate plans and solutions De-risk change, timing interventions and breaking down change into manageable iterations working closely with Manager - agile methodology Develop solutions in Airtable with custom databases (bases), and workflows (apps and automations) leveraging additional no/lo code tools when necessary (eg extensions in JavaScript and/or integrations via ) Train employees to use new systems and/or follow new policies. Support and document processes/systems once they become business as usual Key skills and experience required: Proven work experience as a Low/No code Developer/Operations Analyst (or similar role), ideally within eCommerce/online retail/apparel/clothing brands First-class communication, interpersonal and stakeholder engagement skills. Excellent business-facing skills and ability to engage and influence Experienced within Agile project and change management environment Proven passion, interest and advocate of no/low code solutions - Airtable experience ideal Strong experience with advanced spreadsheet techniques and relational database design, modelling and querying (SQL); preferably using RDBMS like Airtable (or similar) and BI and Data Warehousing systems. Experience with automating processes; using either SaaS/PaaS No/Low code tools (eg IFTTT, Zapier), advanced spreadsheeting, crontabs and/or custom Scripting. Understands the fundamentals of coding and happy to write scripts/extensions where necessary; preferably experienced in Javascript and working with APIs (Authentication, GraphQL, RESTful) and JSON. Strong analytical and problem-solving skills Degree related to Business Administration, Data or Engineering is preferred Low/No Code Developer: no code, low code, no-code, low-code, Spreadsheets, Excel, Google Sheets, SQL, AirTable, data, databases, RDBMS, Business Intelligence (BI), Scripting, API, API's, eCommerce, E-commerce, online retail,
Apr 17, 2024
Full time
We have an exciting opportunity for a Low/No-code Developer to join a successful, growing and sustainability-focused eCommerce/online retail/apparel organization. Hybrid working/remote in the majority, with a monthly meet in Hampshire and ideally bi-weekly in London/Chelmsford (travel expenses to HQ paid). Working as part of the Platform Team you will be instrumental in helping the organization transition to AirTable as their operating platform. You will work closely with the business reviewing policies and procedures; designing and implementing solutions with AirTable using low/no-code tools and delivering the changes to the business with minimum impact and maximizing efficiency. Seeking an individual who is passionate about low/no-code solutions and enjoys working in a fast-paced, agile project delivery environment providing innovative solutions that improve efficiencies for the business and team. To be successful in this role you will need: A proven passion and knowledge of low/no-code solutions. AirTable experience is of particular interest (commercial experience ideal but a proven personal interest could also be applicable), other low/no-code solutions are also of interest. eCommerce/Online Retail/apparel experience is also of key interest Key responsibilities: Document research/analysis, make recommendations and design solutions for operational change and optimisation throughout the business. Engage with Stakeholders understanding requirements and articulate plans and solutions De-risk change, timing interventions and breaking down change into manageable iterations working closely with Manager - agile methodology Develop solutions in Airtable with custom databases (bases), and workflows (apps and automations) leveraging additional no/lo code tools when necessary (eg extensions in JavaScript and/or integrations via ) Train employees to use new systems and/or follow new policies. Support and document processes/systems once they become business as usual Key skills and experience required: Proven work experience as a Low/No code Developer/Operations Analyst (or similar role), ideally within eCommerce/online retail/apparel/clothing brands First-class communication, interpersonal and stakeholder engagement skills. Excellent business-facing skills and ability to engage and influence Experienced within Agile project and change management environment Proven passion, interest and advocate of no/low code solutions - Airtable experience ideal Strong experience with advanced spreadsheet techniques and relational database design, modelling and querying (SQL); preferably using RDBMS like Airtable (or similar) and BI and Data Warehousing systems. Experience with automating processes; using either SaaS/PaaS No/Low code tools (eg IFTTT, Zapier), advanced spreadsheeting, crontabs and/or custom Scripting. Understands the fundamentals of coding and happy to write scripts/extensions where necessary; preferably experienced in Javascript and working with APIs (Authentication, GraphQL, RESTful) and JSON. Strong analytical and problem-solving skills Degree related to Business Administration, Data or Engineering is preferred Low/No Code Developer: no code, low code, no-code, low-code, Spreadsheets, Excel, Google Sheets, SQL, AirTable, data, databases, RDBMS, Business Intelligence (BI), Scripting, API, API's, eCommerce, E-commerce, online retail,
Job Title: Senior Analytical Chemist Location: Cambridge (Lab Based) Job type: 24-Months Fixed Term Contract At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees. Working within the Analytical Services section of the Quality Department laboratories a Senior Analyst will provide high quality scientific and analytical expertise for a variety of pharmaceutical dosage forms. Execute activities related to process and /or product improvement activities. Execute projects enhancing the competitiveness of products in global markets. Deliver on product lifecycle activities that would enhance the product portfolio to maintain commercialization footprint and products on the market. Role and responsibilities Lead the execution of technical projects, method validations, and analytical method transfers between laboratories. Support and help to develop analytical validation strategies, ensuring all aspects of analytical development and validation are delivered to the required standard of science, quality and regulatory compliance in accordance with agreed timelines. Assist with and ensure Quality Management System processes such as Change Controls, Deviations, CAPAs and Quality Risk management procedures are undertaken and progressed as required. Lead Analytical investigations. Plan, coordinate and conduct laboratory work to support analytical projects, this can include analysis of raw materials, intermediates and finished products. Record, evaluate and present data generated during laboratory work both internally and by third parties, by applying expert scientific knowledge, demonstrating a practical approach and providing appropriate and innovative solutions. Be proficient and proactive in the use of regulatory and other relevant guidelines, including pharmacopoeias, to ensure appropriate compliance within projects. Provide appropriate and consolidated CMC or pharmaceutical analysis opinion to ensure successful project outcomes. What you'll bring Minimum 5 years of years of experience in pharmaceutical testing laboratories. Experience with HPLCs is essential. Experience with Dissolution, APIs, tablettes, and capsules forms are desirable. Proven track record in analytical chemistry and or analytical development for drug product formulations as well as experience in CMC/regulatory guidelines and filings Significant industrial experience working in or maintaining a GMP/GLP compliant analytical environment. Experience with EU regulatory guidelines, quality management systems and quality risk assessments. What we offer in return flexible benefits package opportunities for learning & development collaborative, inclusive work environment Diversity and inclusion Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority. We believe this isn't just the right thing, but also the smart thing to do, as we focus on making a positive difference for our customers and their patients. About Mundipharma Mundipharma is a global healthcare company with a presence across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East. Mundipharma is dedicated to bringing innovative treatments to patients in the areas of Pain Management, Infectious Disease and Consumer Healthcare as well as other severe debilitating disease areas. Our guiding principles, centered around Integrity and Patients-Centricity, are at the heart of everything we do.
Apr 17, 2024
Full time
Job Title: Senior Analytical Chemist Location: Cambridge (Lab Based) Job type: 24-Months Fixed Term Contract At Mundipharma, we are proud of the work we do to bring innovative treatments to patients. We challenge ourselves constantly to deliver more for patients, healthcare professionals, our partners, and our employees. Working within the Analytical Services section of the Quality Department laboratories a Senior Analyst will provide high quality scientific and analytical expertise for a variety of pharmaceutical dosage forms. Execute activities related to process and /or product improvement activities. Execute projects enhancing the competitiveness of products in global markets. Deliver on product lifecycle activities that would enhance the product portfolio to maintain commercialization footprint and products on the market. Role and responsibilities Lead the execution of technical projects, method validations, and analytical method transfers between laboratories. Support and help to develop analytical validation strategies, ensuring all aspects of analytical development and validation are delivered to the required standard of science, quality and regulatory compliance in accordance with agreed timelines. Assist with and ensure Quality Management System processes such as Change Controls, Deviations, CAPAs and Quality Risk management procedures are undertaken and progressed as required. Lead Analytical investigations. Plan, coordinate and conduct laboratory work to support analytical projects, this can include analysis of raw materials, intermediates and finished products. Record, evaluate and present data generated during laboratory work both internally and by third parties, by applying expert scientific knowledge, demonstrating a practical approach and providing appropriate and innovative solutions. Be proficient and proactive in the use of regulatory and other relevant guidelines, including pharmacopoeias, to ensure appropriate compliance within projects. Provide appropriate and consolidated CMC or pharmaceutical analysis opinion to ensure successful project outcomes. What you'll bring Minimum 5 years of years of experience in pharmaceutical testing laboratories. Experience with HPLCs is essential. Experience with Dissolution, APIs, tablettes, and capsules forms are desirable. Proven track record in analytical chemistry and or analytical development for drug product formulations as well as experience in CMC/regulatory guidelines and filings Significant industrial experience working in or maintaining a GMP/GLP compliant analytical environment. Experience with EU regulatory guidelines, quality management systems and quality risk assessments. What we offer in return flexible benefits package opportunities for learning & development collaborative, inclusive work environment Diversity and inclusion Building an inclusive environment where people can thrive, grow and achieve their full potential is a priority. We believe this isn't just the right thing, but also the smart thing to do, as we focus on making a positive difference for our customers and their patients. About Mundipharma Mundipharma is a global healthcare company with a presence across Africa, Asia Pacific, Canada, Europe, Latin America, and the Middle East. Mundipharma is dedicated to bringing innovative treatments to patients in the areas of Pain Management, Infectious Disease and Consumer Healthcare as well as other severe debilitating disease areas. Our guiding principles, centered around Integrity and Patients-Centricity, are at the heart of everything we do.
Multi-Disciplined Engineer Clearance Requirement: High level of clearance - DV (Developed Vetting) Location: Huntingdon, Cambridgeshire UNLEASH YOUR POTENTIAL Working across a range of diverse, complex, and secure systems, a Multi-Disciplined Engineer should be technically capable and versatile. You will be working as part of the Normal Change delivery team supporting the development and sustainment of a government portfolio of systems and services managed through the Programme. Working alone or as part of a team (depending on the size and complexity of the engineering change task) to deliver business value in a demanding, involved environment. YOUR ROLE AND RESPONSBILITIES Based primarily at our customer's site near Huntingdon Cambridgeshire, you will be supporting or leading, on infrastructure and application changes in an Agile environment. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Microsoft and CISCO products and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V, VMware), while also having an understanding and interest in Linux (Ubuntu / CentOS) and a desire to learn (if required) additional complementary technologies such as Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business / Teams), networking technologies (CISCO) and storage. Are you ready for your next challenge? Occasional travel to other Leidos and customer sites may be required. Keeping an eye on the technology landscape is essential, too - identification of new and relevant technologies to solve problems and make improvements is part of the job. We believe innovation is the lifeblood of customer value - we are all catalysts for innovation and should be committed to continuous improvement in everything we do. SKILLS AND KNOWLEDGE: Excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support. Strong working knowledge of Linux system administration skills (Ubuntu / CentOS) Good general knowledge of TCP/IP and networking technologies including switches and firewalls. Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell. Good knowledge of application deployment via SCCM. Experience on Secure LAN environments including security boundaries and rulesets. Experience of working in security-cleared environments/working in Defence. Experience in configuring and troubleshooting Sidewinders and ASAv firewalls. Platform focus: Cisco Nexus 9300 series and Catalyst switches. Excellent communication skills (written and oral), ideally able to communicate technical issues to less technical staff and managers. Experience in providing support to others, including Service Desk Analysts and Second Line Engineers Experience of producing and updating technical documentation to a high standard Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network, and peripheral devices. Experience in the installation and configuration of Microsoft Server 2008, 2016 and 2019. Experience in the installation and configuration of Microsoft Windows 10 and 11 workstations. Good knowledge of the configuration, maintenance, and installation of Commercial off the Shelf (COTS) software applications. Experience in the installation, configuration, and maintenance of Enterprise Anti-Virus products. Experience in the installation, configuration, and maintenance of Windows Server Update Services (WSUS). Knowledge of backup technologies. Experience of desktop rollout and configuration (including desktop virtualisation). Experience of cloud-based deployment. Experience configuring and maintaining monitoring tools and systems. ADDITIONAL ATTRIBUTES: Analytical and problem-solving skills and developing solutions. Flexibility and adaptability. Proactive and innovative working attitude Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Apr 17, 2024
Full time
Multi-Disciplined Engineer Clearance Requirement: High level of clearance - DV (Developed Vetting) Location: Huntingdon, Cambridgeshire UNLEASH YOUR POTENTIAL Working across a range of diverse, complex, and secure systems, a Multi-Disciplined Engineer should be technically capable and versatile. You will be working as part of the Normal Change delivery team supporting the development and sustainment of a government portfolio of systems and services managed through the Programme. Working alone or as part of a team (depending on the size and complexity of the engineering change task) to deliver business value in a demanding, involved environment. YOUR ROLE AND RESPONSBILITIES Based primarily at our customer's site near Huntingdon Cambridgeshire, you will be supporting or leading, on infrastructure and application changes in an Agile environment. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Microsoft and CISCO products and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V, VMware), while also having an understanding and interest in Linux (Ubuntu / CentOS) and a desire to learn (if required) additional complementary technologies such as Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business / Teams), networking technologies (CISCO) and storage. Are you ready for your next challenge? Occasional travel to other Leidos and customer sites may be required. Keeping an eye on the technology landscape is essential, too - identification of new and relevant technologies to solve problems and make improvements is part of the job. We believe innovation is the lifeblood of customer value - we are all catalysts for innovation and should be committed to continuous improvement in everything we do. SKILLS AND KNOWLEDGE: Excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support. Strong working knowledge of Linux system administration skills (Ubuntu / CentOS) Good general knowledge of TCP/IP and networking technologies including switches and firewalls. Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell. Good knowledge of application deployment via SCCM. Experience on Secure LAN environments including security boundaries and rulesets. Experience of working in security-cleared environments/working in Defence. Experience in configuring and troubleshooting Sidewinders and ASAv firewalls. Platform focus: Cisco Nexus 9300 series and Catalyst switches. Excellent communication skills (written and oral), ideally able to communicate technical issues to less technical staff and managers. Experience in providing support to others, including Service Desk Analysts and Second Line Engineers Experience of producing and updating technical documentation to a high standard Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network, and peripheral devices. Experience in the installation and configuration of Microsoft Server 2008, 2016 and 2019. Experience in the installation and configuration of Microsoft Windows 10 and 11 workstations. Good knowledge of the configuration, maintenance, and installation of Commercial off the Shelf (COTS) software applications. Experience in the installation, configuration, and maintenance of Enterprise Anti-Virus products. Experience in the installation, configuration, and maintenance of Windows Server Update Services (WSUS). Knowledge of backup technologies. Experience of desktop rollout and configuration (including desktop virtualisation). Experience of cloud-based deployment. Experience configuring and maintaining monitoring tools and systems. ADDITIONAL ATTRIBUTES: Analytical and problem-solving skills and developing solutions. Flexibility and adaptability. Proactive and innovative working attitude Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Software Support Analyst Hampshire based company; commutable from Southampton, Fareham, Winchester Salary DOE - Up to £30k Are you a tech enthusiast with a passion for ERP software and a desire to grow professionally? Join our client as a Software Support Analyst/Application Support Analyst and embark on a rewarding career. This role is due to organic growth, the company specialize in ERP software and commercial business management solutions. In this role you will receive comprehensive training across the company ERP software, ensuring customers are utilising the software to the best of their potential and troubleshooting/fixing technical issues where possible. Due to the nature of the role, you will liaise with those across the business, including the software development team. Requirements: Experience in a software support/application support role SQL knowledge Knowledge of ERP systems (SAP, Epicor, NetSuite etc) Strong communicator/customer service focused Understanding of SQL/SQL databases Desirable Skills Understanding of systems relating to Sales, Purchasing, Manufacturing, Bookkeeping or Stock. Experience working in a support desk environment. If you're eager to immerse yourself in the world of ERP and SQL, all while advancing having the opportunity to advance your career (potential to move into consultancy roles or other areas) this may be the role for you! This is a fully office-based position, therefore, applicants must live within a commute remit, such as Southampton, Fareham, Portsmouth, Winchester. Please apply to this advert or email your CV to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
Apr 16, 2024
Full time
Software Support Analyst Hampshire based company; commutable from Southampton, Fareham, Winchester Salary DOE - Up to £30k Are you a tech enthusiast with a passion for ERP software and a desire to grow professionally? Join our client as a Software Support Analyst/Application Support Analyst and embark on a rewarding career. This role is due to organic growth, the company specialize in ERP software and commercial business management solutions. In this role you will receive comprehensive training across the company ERP software, ensuring customers are utilising the software to the best of their potential and troubleshooting/fixing technical issues where possible. Due to the nature of the role, you will liaise with those across the business, including the software development team. Requirements: Experience in a software support/application support role SQL knowledge Knowledge of ERP systems (SAP, Epicor, NetSuite etc) Strong communicator/customer service focused Understanding of SQL/SQL databases Desirable Skills Understanding of systems relating to Sales, Purchasing, Manufacturing, Bookkeeping or Stock. Experience working in a support desk environment. If you're eager to immerse yourself in the world of ERP and SQL, all while advancing having the opportunity to advance your career (potential to move into consultancy roles or other areas) this may be the role for you! This is a fully office-based position, therefore, applicants must live within a commute remit, such as Southampton, Fareham, Portsmouth, Winchester. Please apply to this advert or email your CV to (see below) Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.
We're growing and want you to be a part of our journey. We are seeking a Senior Project Administrator to support our pension scheme administration service. This role is specifically intended to support the operational teams in delivering scheme projects alongside business-as-usual operations. You will be supporting the operational teams in the delivery of technical administration projects but will not have any direct client operational/portfolio responsibilities. This role is designed to help us quickly adapt and deliver administration projects without the need to divert resources from existing day-to-day operations. With the support of administrators and team leaders you will be required to simultaneously deliver a number of different technical projects for clients. Organisational skills and the ability to prioritise competing demands are therefore essential. Whilst some knowledge of project management tools is advantageous it is not essential for this role. Previous experience of working on and delivering technical administration projects is our primary requirement. The types of projects you will be asked to work on will include: GMP reconciliation projects; GMP equalisation projects; benefit analysis and rectification work; new scheme implementations; individual technical or high priority cases; scheme events; support and cover for the operational teams when necessary. The work is extremely varied, and you will be supported by an experienced and knowledgeable team. You will be expected to adapt quickly and to spend your time working on a mix of projects prioritised by their commercial and operational importance. Reporting to the project team leader you will be expected to work independently. Whilst the role does not have any direct management responsibilities you will be expected to work alongside the operational teams and manage any resources allocated to you for the delivery of your projects. This could include systems analysts, administrators or third-party suppliers. We are firstly looking for a technical administration specialist rather than someone from a project or client management background. You will be working on a range of projects that will require strong technical skills and a good understanding of pension legislation. You will be expected to deliver projects rather than manage resources and we are therefore looking for someone with experience of delivering administration projects rather than managing projects. Ideally you will have experience in working in a similar role or will have a strong technical background in pensions administration and are looking for a pensions project based role and a new challenge. This role can be based in one of our city centre offices in Croydon, Manchester, Reading, Birmingham, Belfast, Leeds or Glasgow with a hybrid workstyle. Role and Responsibilities Prioritising project and scheme work to ensure delivery in accordance with client Service Level Agreements. Processing scheme events and projects within targets ensuring it complies with internal standards and scheme and legislative rules. Peer reviewing and checking member and scheme events processed by less experienced Administrators to ensure they comply with the scheme rules and legislation. Producing letters, emails and reports based on set templates as well as producing bespoke letters, emails and reports where required. Maintain a culture which reflects Isio's values and puts the member at the heart of all activities. Attendance of Trustee or client meetings. Attending internal and external meetings to provide support and guidance on scheme event and project related administration issues. Keeping up to date with technical and scheme changes. Supporting and covering the operational teams where necessary. Identifying and recording non-core fee events. Liaising with contacts to maintain and build strong client relationships. Key Skills & Experience required: Demonstrable experience of delivering administration services to Defined Benefit pension schemes. Strong technical pensions and legislative knowledge and understanding. Experience of working in a third-party administration environment. Strong MS office skills. Demonstrated Commitment to our Core Purpose Power in Partnership : We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain awide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. On top, we also offer: Acompetitive remuneration package, including a bonus scheme. A defined contributionpension scheme. Life insurance. Healthcare benefits. Income protection benefits. 25 days annual leave(plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility(CSR)allowance Flexible workingopportunities. Aflexible benefitspackage. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
Apr 16, 2024
Full time
We're growing and want you to be a part of our journey. We are seeking a Senior Project Administrator to support our pension scheme administration service. This role is specifically intended to support the operational teams in delivering scheme projects alongside business-as-usual operations. You will be supporting the operational teams in the delivery of technical administration projects but will not have any direct client operational/portfolio responsibilities. This role is designed to help us quickly adapt and deliver administration projects without the need to divert resources from existing day-to-day operations. With the support of administrators and team leaders you will be required to simultaneously deliver a number of different technical projects for clients. Organisational skills and the ability to prioritise competing demands are therefore essential. Whilst some knowledge of project management tools is advantageous it is not essential for this role. Previous experience of working on and delivering technical administration projects is our primary requirement. The types of projects you will be asked to work on will include: GMP reconciliation projects; GMP equalisation projects; benefit analysis and rectification work; new scheme implementations; individual technical or high priority cases; scheme events; support and cover for the operational teams when necessary. The work is extremely varied, and you will be supported by an experienced and knowledgeable team. You will be expected to adapt quickly and to spend your time working on a mix of projects prioritised by their commercial and operational importance. Reporting to the project team leader you will be expected to work independently. Whilst the role does not have any direct management responsibilities you will be expected to work alongside the operational teams and manage any resources allocated to you for the delivery of your projects. This could include systems analysts, administrators or third-party suppliers. We are firstly looking for a technical administration specialist rather than someone from a project or client management background. You will be working on a range of projects that will require strong technical skills and a good understanding of pension legislation. You will be expected to deliver projects rather than manage resources and we are therefore looking for someone with experience of delivering administration projects rather than managing projects. Ideally you will have experience in working in a similar role or will have a strong technical background in pensions administration and are looking for a pensions project based role and a new challenge. This role can be based in one of our city centre offices in Croydon, Manchester, Reading, Birmingham, Belfast, Leeds or Glasgow with a hybrid workstyle. Role and Responsibilities Prioritising project and scheme work to ensure delivery in accordance with client Service Level Agreements. Processing scheme events and projects within targets ensuring it complies with internal standards and scheme and legislative rules. Peer reviewing and checking member and scheme events processed by less experienced Administrators to ensure they comply with the scheme rules and legislation. Producing letters, emails and reports based on set templates as well as producing bespoke letters, emails and reports where required. Maintain a culture which reflects Isio's values and puts the member at the heart of all activities. Attendance of Trustee or client meetings. Attending internal and external meetings to provide support and guidance on scheme event and project related administration issues. Keeping up to date with technical and scheme changes. Supporting and covering the operational teams where necessary. Identifying and recording non-core fee events. Liaising with contacts to maintain and build strong client relationships. Key Skills & Experience required: Demonstrable experience of delivering administration services to Defined Benefit pension schemes. Strong technical pensions and legislative knowledge and understanding. Experience of working in a third-party administration environment. Strong MS office skills. Demonstrated Commitment to our Core Purpose Power in Partnership : We work in partnership with our clients & each other - building open and trusted relationships. Working together allows us to deliver the best for our clients. Future Focus: We want to push our industry forward by solving problems in better ways that benefit both our clients & society. Strength in Difference : We work with diverse perspectives to find better solutions. Working with differences makes us stronger. People First: We recognise that pensions is a people business. People are the source of Isio's expertise and it is people's lives that we affect through our advice. What we offer you Isio is a people business, and we're committed to helping our great colleagues gain awide variety of experience, significant development opportunities and progression through the business. The variety of work that'll be available to you will enable you to do this. On top, we also offer: Acompetitive remuneration package, including a bonus scheme. A defined contributionpension scheme. Life insurance. Healthcare benefits. Income protection benefits. 25 days annual leave(plus bank holidays) as standard with the option to purchase additional days of holiday. As well as two additional 'Company' days - a celebration day for your birthday and an extra day over Christmas. Corporate Social Responsibility(CSR)allowance Flexible workingopportunities. Aflexible benefitspackage. Internal development programmes including (technical and non-technical) training support and mentor programmes. Where required study support including study days, materials and exam entry support. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates.
Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
Apr 16, 2024
Full time
Job Title: Claimant Personal Injury - Compliance Executive Location: Sharston Salary: Competitive Job Type: Full time, Permanent About Us: Established in 2000, Express Solicitors is an award-winning law firm that deals in Personal Injury and Clinical Negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business. Express Solicitors are currently ranked 80 out of more than 10,000 law firms in the UK and ranked in the top ten for the Best Law Firm to work for in the UK by Best Companies. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us. No doubt at Express Solicitors we rate skill and ability above all else and our recruitment policy encourages applications from all. The Role: Express Solicitors are currently looking to appoint an additional Legal Compliance Executive reporting to the Head of the Professional Support Department, Raana Lowery. This role would suit an experienced Personal Injury Fee Earner who is looking to step away from a file-handling role and get more involved with file audits and quality control. The role's focus will be to perform deep file audits in addition to analysing performance and trends and identify where improvements can be made. It will also involve managing reporting and accountability for some higher risk profile cases to ensure compliance with the firm's systems and reducing the risk exposure. Any experience working with Proclaim case management system will be a distinct advantage. Responsibilities: Working across business teams to review files on a regular basis for all personnel within those teams Working from various reports to assess and manage the risk of certain profiles of cases such as those close to limitation Providing guidance and assistance on interpretation of case progress as defined by in-house standards Assist with trouble shooting common issues and refer to stakeholders as required and provide feedback to the training team to assist with the implementation of further training where required To conduct case related investigations on policy requirements, legal practices and case progression Provide advice and guidance on the Management Information metrics and how these can be used to their best advantage Critically evaluate case progress and challenge knowledge gaps where necessary (either yourself or the file handler) Reporting on caseload KPI performance of fee earners Assisting with reports on compliance, efficiencies & policy performance Data analyst and reporting function to management Maintain an accurate audit log of activity Provide feedback to assist with devising and delivering training (at all levels) on core compliance issues Assisting the Complaints Partner and COLP with file review and diagnosis of relevant facts Assisting with Data Protection and other Compliance Queries Person Specification: Essential criteria Good commercial knowledge of Claimant Personal Injury practice Knowledge of operating within a firm monitored and regulated by the SRA Experience of running own personal injury caseload to a high standard Ability to conduct case related investigations Understanding of quality and performance metrics Highly motivated, proactive self-starter with excellent judgement and professional maturity Demonstrated ability to prioritize in a high-volume, multi-tasking environment and to exercise sound judgment and make decisions based on clear understanding of the regulations but also the tactics and commercial element Strong research and analytical ability Ability to build trusted relationships with the key stakeholders within the business at all levels Desirable criteria Knowledge of Proclaim case management Professional accreditation e.g. Solicitor, MBA, CILEX etc Auditing background e.g. Lexcel Salary, Hours and Benefits: Our standard working hours are 8:30am to 5:30am Monday-Thursday and 8:30am to 5pm Friday 3/2 alternative working from home pattern staff after probation 23 days holiday a year, rising to 26 days 3 holiday buy backs per year after 1 year of service Extra day's holiday for your birthday after 2 years' service Private medical insurance available after 2 years' service Death in Service - 2 x salary Active social committee with generous departmental and firm-wide social budget. Active training culture and various groups and events such as Diversity & Inclusion. Netball / Football team, 10km Manchester team and more Enhanced Maternity Leave payment if you have over 1 year tenure Other benefits including Employee Assistance Programme, free fruit & annual flu jab Next steps: If this sounds exciting to you, then we would love to hear from you! Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of; Compliance Assistant, Legal Compliance Executive, Legal Compliance Support, Legal Compliance, Claimant Personal Injury, Person Injury Law, Legal Assistant, Legal Aid may also be considered for this role.
Business Analyst - GI Insurance Wipro is an exciting organization to work for. In our first year entering, we ranked as a "Top Employer" as part of the Top Employer Institute annual listings, and we were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning and Development, Wellbeing and Diversity and Inclusion . Banking and Financial Services is an area of strategic importance to Wipro, and we are poised to grow significantly in Europe enabling our customers with digital transformation, cloud adoption and other critical digital initiatives. As a trusted partner, we enable our customers adopt digital ways of working through IT and process transformations, increase agility and optimise cost through cloud adoption, automation and AI and drive effective data solutions. We work closely with our strategic partner ecosystem to add value to our customers though innovation and maximising value of existing or planned investments and assets. We do this through our unique blend of outside -in transformation and inside out transformation underpinned by portfolio of digital services and domain capabilities. ROLE PURPOSE We are Insurance and Life Insurance subject matter expert and advice provision and understand the insurance business from an end to end perspective - relevant lines of business, insurance products, processes, data used, systems, applications and infrastructure - all of the relevant technology landscape - including any third party suppliers and providers that the business is dependent on provision of analytical and problem solving; think 'out of the box' for improvements. As Business Analyst you will be support our insurance client on two of their current Innovation projects. KEY DUTIES/RESPONSIBILITIES Requirements and scope capture, Understanding and mapping of insurance processes, ways of working, value chain, Crafting of business requirements documents, Collection of data about an organisation's operations to improve its systems and processes, Process mapping the level required and agreed with the client - but so much so that these can be developed within the scope, time and budget agreed, Identifying problems and opportunities for change with the current business model, enabling processes, data and technology, Options development and recommendations to company management, Analysing the potential impact on the business of recommendations and creating business cases, Planning, developing and provision of impact analysis to technology- systems, infrastructure, applications, accelerators in line with customer needs, and solution imperatives, Provide support and enablement services to the business to help them develop business requirements and design (including mock-ups, wireframes, use cases, demos, mock data etc), Act as a customer proxy for the development team during the development cycle of specific products, Analyse new change needs, change requests, new requirements from third parties and customers/clients, Translate requirements into functional and non-functional (performance) specifications, Develop BRDs - and other business requirements documentation as necessary with process, data and system mapping at required levels and layers, Design and detail of user stories to a point where developers and technical teams can understand them, can develop them into their technical requirements through, conversations with the business, stakeholders and developers, Use development specifications to establish traceability from requirements to test cases, Designing potential solutions to problems and opportunities, Carrying out research and informing the design of the solution, Preparing and delivering report of findings to senior stakeholders and leadership, Managing risks, issues, with end-to-end impact assessment - mitigation. KEY SKILLS/EXPERIENCE Previous exposure to UK General Insurance ( Personal Lines, Claims, Commercial Lines). Understanding of insurance processes, ways of working, value chain, Excellent business analysis skills and ability to effectively assess requirements, scope capture, Excellent written and oral communication, Facilitation skills and able to plan and conduct workshops, Good Stakeholder Management, Knowledge of Agile, Scrum and Kanban, Jira and confluence, concept of role of BA in an Agile project, Ability to quickly understand the Business processes and map them out, Excellent presentation skills/ visual representations. BENEFITS As the successful applicant you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve. EQUAL OPPORTUNITIES Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Life Insurance
Apr 16, 2024
Full time
Business Analyst - GI Insurance Wipro is an exciting organization to work for. In our first year entering, we ranked as a "Top Employer" as part of the Top Employer Institute annual listings, and we were assessed on several key HR practices including People Strategy, Work Environment, Talent Acquisition, Learning and Development, Wellbeing and Diversity and Inclusion . Banking and Financial Services is an area of strategic importance to Wipro, and we are poised to grow significantly in Europe enabling our customers with digital transformation, cloud adoption and other critical digital initiatives. As a trusted partner, we enable our customers adopt digital ways of working through IT and process transformations, increase agility and optimise cost through cloud adoption, automation and AI and drive effective data solutions. We work closely with our strategic partner ecosystem to add value to our customers though innovation and maximising value of existing or planned investments and assets. We do this through our unique blend of outside -in transformation and inside out transformation underpinned by portfolio of digital services and domain capabilities. ROLE PURPOSE We are Insurance and Life Insurance subject matter expert and advice provision and understand the insurance business from an end to end perspective - relevant lines of business, insurance products, processes, data used, systems, applications and infrastructure - all of the relevant technology landscape - including any third party suppliers and providers that the business is dependent on provision of analytical and problem solving; think 'out of the box' for improvements. As Business Analyst you will be support our insurance client on two of their current Innovation projects. KEY DUTIES/RESPONSIBILITIES Requirements and scope capture, Understanding and mapping of insurance processes, ways of working, value chain, Crafting of business requirements documents, Collection of data about an organisation's operations to improve its systems and processes, Process mapping the level required and agreed with the client - but so much so that these can be developed within the scope, time and budget agreed, Identifying problems and opportunities for change with the current business model, enabling processes, data and technology, Options development and recommendations to company management, Analysing the potential impact on the business of recommendations and creating business cases, Planning, developing and provision of impact analysis to technology- systems, infrastructure, applications, accelerators in line with customer needs, and solution imperatives, Provide support and enablement services to the business to help them develop business requirements and design (including mock-ups, wireframes, use cases, demos, mock data etc), Act as a customer proxy for the development team during the development cycle of specific products, Analyse new change needs, change requests, new requirements from third parties and customers/clients, Translate requirements into functional and non-functional (performance) specifications, Develop BRDs - and other business requirements documentation as necessary with process, data and system mapping at required levels and layers, Design and detail of user stories to a point where developers and technical teams can understand them, can develop them into their technical requirements through, conversations with the business, stakeholders and developers, Use development specifications to establish traceability from requirements to test cases, Designing potential solutions to problems and opportunities, Carrying out research and informing the design of the solution, Preparing and delivering report of findings to senior stakeholders and leadership, Managing risks, issues, with end-to-end impact assessment - mitigation. KEY SKILLS/EXPERIENCE Previous exposure to UK General Insurance ( Personal Lines, Claims, Commercial Lines). Understanding of insurance processes, ways of working, value chain, Excellent business analysis skills and ability to effectively assess requirements, scope capture, Excellent written and oral communication, Facilitation skills and able to plan and conduct workshops, Good Stakeholder Management, Knowledge of Agile, Scrum and Kanban, Jira and confluence, concept of role of BA in an Agile project, Ability to quickly understand the Business processes and map them out, Excellent presentation skills/ visual representations. BENEFITS As the successful applicant you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve. EQUAL OPPORTUNITIES Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law. Life Insurance
Job Description Head of Portfolio - Professional Services Location: University of Warwick Campus, Coventry Department: Information & Digital Group - Portfolio Delivery Position type: Full Time, Permanent Salary: Competitive Reference: About the role: Heads of Portfolio are accountable for the planning and delivery of portfolios (groups of projects and products) which span across significant areas of University operations and services. They will be driving forward a 'digital first' approach, championing the use of technology, transformative practices, and a culture of continuous improvement to deliver service excellence. You will lead the Professional Services Portfolio, which includes all HR and payroll systems, applications, and projects, as well as products and projects supporting the Estates, Finance and Campus Commercial groups. You will: Provide strategic leadership for the vision, development and innovation of a portfolio of digital projects and products; Define the portfolio roadmap, in collaboration with Enterprise Architecture, Digital Business Partners, Business Owners & Product Managers; Be accountable for the fulfilment of the portfolio roadmap, driving the definition, design, prioritisation, planning and execution of change and continuous improvement initiatives across the portfolio; Hold overall budgetary responsibility for the portfolio. You will be a key interface with senior university leaders relevant to your portfolio, utilising the 'voice of the customer' and University strategies to inform roadmaps and prioritisation. About you: You will have experience of managing portfolio's (collections of products and projects) in the Professional Services area (e.g. covering HR, Finance and/or the built environment). You will have significant line and matrix management experience of managing technical teams, product managers, project/delivery managers, business analysts and other change specialists, who are aligned to the Professional Services Portfolio within the Information and Digital Group. You will use your technical expertise of leading teams through the different stages of change initiatives and agile methodologies, to develop a strategy for delivery within your portfolio, continually improving the service and looking for new ways of working that will support complex and significant products and projects. You will be an inspirational leader, have excellent communication skills, and the ability to understand and interpret business needs, translating these into action plans and roadmaps. Your ability to influence extends to developing strong relationships across the University at a strategic level. For further information regarding the skills required for this role please see the personal specification section of the attached job description via the apply button. How to apply: To apply please click the apply button and complete your essential personal details and attach a CV and cover letter. Closing date: 11.55pm, 21 April 2024. Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history. Your cover letter should detail how you meet each of the essential and desirable criteria for this post. To streamline our hiring process, we kindly request that all candidates submit their applications through our official website. This ensures that all applications are received in a uniform format and can be processed efficiently by our HR team. Our commitment to inclusion: Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding. We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages. The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance.
Apr 16, 2024
Full time
Job Description Head of Portfolio - Professional Services Location: University of Warwick Campus, Coventry Department: Information & Digital Group - Portfolio Delivery Position type: Full Time, Permanent Salary: Competitive Reference: About the role: Heads of Portfolio are accountable for the planning and delivery of portfolios (groups of projects and products) which span across significant areas of University operations and services. They will be driving forward a 'digital first' approach, championing the use of technology, transformative practices, and a culture of continuous improvement to deliver service excellence. You will lead the Professional Services Portfolio, which includes all HR and payroll systems, applications, and projects, as well as products and projects supporting the Estates, Finance and Campus Commercial groups. You will: Provide strategic leadership for the vision, development and innovation of a portfolio of digital projects and products; Define the portfolio roadmap, in collaboration with Enterprise Architecture, Digital Business Partners, Business Owners & Product Managers; Be accountable for the fulfilment of the portfolio roadmap, driving the definition, design, prioritisation, planning and execution of change and continuous improvement initiatives across the portfolio; Hold overall budgetary responsibility for the portfolio. You will be a key interface with senior university leaders relevant to your portfolio, utilising the 'voice of the customer' and University strategies to inform roadmaps and prioritisation. About you: You will have experience of managing portfolio's (collections of products and projects) in the Professional Services area (e.g. covering HR, Finance and/or the built environment). You will have significant line and matrix management experience of managing technical teams, product managers, project/delivery managers, business analysts and other change specialists, who are aligned to the Professional Services Portfolio within the Information and Digital Group. You will use your technical expertise of leading teams through the different stages of change initiatives and agile methodologies, to develop a strategy for delivery within your portfolio, continually improving the service and looking for new ways of working that will support complex and significant products and projects. You will be an inspirational leader, have excellent communication skills, and the ability to understand and interpret business needs, translating these into action plans and roadmaps. Your ability to influence extends to developing strong relationships across the University at a strategic level. For further information regarding the skills required for this role please see the personal specification section of the attached job description via the apply button. How to apply: To apply please click the apply button and complete your essential personal details and attach a CV and cover letter. Closing date: 11.55pm, 21 April 2024. Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history. Your cover letter should detail how you meet each of the essential and desirable criteria for this post. To streamline our hiring process, we kindly request that all candidates submit their applications through our official website. This ensures that all applications are received in a uniform format and can be processed efficiently by our HR team. Our commitment to inclusion: Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding. We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages. The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance.
Service Desk Analyst Title: Service Desk Analyst Contract Type: Fixed Term, 12 months Hours: 35 hours, Full Time Location: West Ham Lane, Stratford, London Persona: Office based with one day a week working from home Salary: £31,923 per annum Closing date for completed applications: 23rd April 2024 at 23:59pm. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who's focus it is to provide exceptional service to all customers, internal and external to the business. The Service Desk Analyst will: Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA's and KPI's, using ITSM tools to prioritise, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Work collaboratively with other team members across technology. Demonstrate strong interpersonal and written skills. Demonstrate exceptional customer service in day to day work with those internal to the business Apply approved diagnostic utilities to aid in troubleshooting. Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices. Skills and Experience: Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Hands on knowledge of telephony, including mobile devices and within Microsoft Tea Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas. Excellent communication (written and verbal) and interpersonal skills. Ability to explain technical issues to those with non-technical backgrounds. Excellent problem-solving skills, with a focus on providing exceptional customer service. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 16, 2024
Contractor
Service Desk Analyst Title: Service Desk Analyst Contract Type: Fixed Term, 12 months Hours: 35 hours, Full Time Location: West Ham Lane, Stratford, London Persona: Office based with one day a week working from home Salary: £31,923 per annum Closing date for completed applications: 23rd April 2024 at 23:59pm. Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx A great opportunity has arisen for an experienced Service Desk Analyst. Working as part of a larger team, the Service Desk Analyst is responsible for providing 1st line support for all L&Q colleagues in relation to technology issues and requests. In this challenging but rewarding position at L&Q, the duties of Service Desk Analyst include communicating with staff via various support channels, including our ITSM tool Cherwell. Resolving IT equipment and application problems, analysing information systems performance and maintaining accurate Service Desk records. You will provide a high level of customer service to end users virtually and face to face. We are looking for a customer service driven Service Desk Analyst who is knowledgeable, efficient, and willing to take ownership over their work. You will join a large knowledgeable team who are passionate about technology, whilst providing a first-class service to our users. Reporting into the Service Desk Team Lead, the role will be specifically aligned to the Service Management function that sits within Enterprise Services and Security. Who's focus it is to provide exceptional service to all customers, internal and external to the business. The Service Desk Analyst will: Provide frontline technical support across multiple business areas for all software applications and end user computing hardware. Work to agreed SLA's and KPI's, using ITSM tools to prioritise, resolve, and reassign tickets as soon as possible after they are logged. Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar). Escalate when required for technical, 3rd party &/or managerial involvement to ensure issues are addressed to a satisfactory quality and in a timely manner. Work collaboratively with other team members across technology. Demonstrate strong interpersonal and written skills. Demonstrate exceptional customer service in day to day work with those internal to the business Apply approved diagnostic utilities to aid in troubleshooting. Perform troubleshooting and issue resolution activity at the end-user computing and back-end environments, including but not limited to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices. Skills and Experience: Previous Service Desk/Help Desk Experience ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge / experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Hands on knowledge of telephony, including mobile devices and within Microsoft Tea Well-organised approach to work planning and time allocation to tasks, always providing great and efficient customer service and support to multiple business areas. Excellent communication (written and verbal) and interpersonal skills. Ability to explain technical issues to those with non-technical backgrounds. Excellent problem-solving skills, with a focus on providing exceptional customer service. If you are interested in this role and have the experience required, then apply without delay! We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be demonstrated at all times when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the South East. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Commercial Assistant / Analyst Inspire Resourcing are currently recruiting a Commercial Assistant / Analyst for our well established client based in Mansfield. This is a fantastic opportunity for an individual with previous experience in an analytical administration role, who loves manipulating data, producing reports and crunching numbers. Main duties: Allocating detailed and multiple costs for jobs and creating invoices to clients using Excel Pivot tables, V look up and Macros Liaising closely with other departments within the business to verify and gather information with regards to costing and invoices Reporting on financial data to clients to support invoices using Excel Pivot tables, V Look up and Macros to create the reports Answering queries from clients both over the phone and via email Extracting data to produce financial reports Undertaking ad-hoc project work as required The ideal Data Analyst candidate will ideally have the following experience: Strong administration background with a great attention to detail Experience of invoicing and costing works through timesheets and use of management information systems is an advantage Excellent Microsoft Excel skills, ideally with experience of SQL, Pivot Tables, Macros and V Look up You will have the ability to work unsupervised and to deadlines whilst under pressure £24k - £28k DOE Benefits: 24 days holiday plus stats On site parking Remote working at present Progressive business Inspire Resourcing also recruit for a variety of other roles in areas such as Sales, Marketing, Finance, IT, Purchasing, Production and Engineering.
Apr 16, 2024
Full time
Commercial Assistant / Analyst Inspire Resourcing are currently recruiting a Commercial Assistant / Analyst for our well established client based in Mansfield. This is a fantastic opportunity for an individual with previous experience in an analytical administration role, who loves manipulating data, producing reports and crunching numbers. Main duties: Allocating detailed and multiple costs for jobs and creating invoices to clients using Excel Pivot tables, V look up and Macros Liaising closely with other departments within the business to verify and gather information with regards to costing and invoices Reporting on financial data to clients to support invoices using Excel Pivot tables, V Look up and Macros to create the reports Answering queries from clients both over the phone and via email Extracting data to produce financial reports Undertaking ad-hoc project work as required The ideal Data Analyst candidate will ideally have the following experience: Strong administration background with a great attention to detail Experience of invoicing and costing works through timesheets and use of management information systems is an advantage Excellent Microsoft Excel skills, ideally with experience of SQL, Pivot Tables, Macros and V Look up You will have the ability to work unsupervised and to deadlines whilst under pressure £24k - £28k DOE Benefits: 24 days holiday plus stats On site parking Remote working at present Progressive business Inspire Resourcing also recruit for a variety of other roles in areas such as Sales, Marketing, Finance, IT, Purchasing, Production and Engineering.