Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 18, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
End Date Monday 29 April 2024 Salary Range £66,861 - £74,290 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary JOB TITLE: DevOps Engineer SALARY: £68,202 - £75,780 LOCATION(S): Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our Edinburgh office. Are you an experienced DevOps Engineer looking for an amazing career opportunity to help shape the future of Domestic Payments, using pioneering technology, cloud hosting, developing critical payments infrastructure, helping us navigate the regulatory landscape and define our products of the future? In the Domestic Payments Lab, we re responsible for over 4bn UK electronic Payments including Faster Payments, Cheque Clearing, BACS, Cash distribution and more. The changes we deliver must work first time, every time, 24 hours per day 7 days per week with a budget of over £40m. The team works closely with industry groups and regulators to protect the UK, the Bank and customers. Job Description About this opportunity We're looking for a driven DevOps Engineer who can help us deliver exciting customer driven solutions. In our DevOps team, we lead the way in defining the best of new technology offerings, working closely with our Engineering Leads to collectively drive the tooling agenda whilst balancing the requirements of the UKs leading retail bank. The ultimate measure of success for us is leveraging these best of breed software and platform solutions so that we can continuously improve how we deliver market leading applications for our customers. You ll be presented with technical challenges on a scale unmatched in other industry sectors, but with this also the satisfaction of knowing your expertise will be making a difference to millions of customers. There really is no such thing as a typical day as a DevOps Engineer in our team! As a DevOps Engineer, you ll: It s a very hands-on role, with your time spread among short term support-related tasks, longer-term initiatives, problem-solving, optimising, forecasting, planning and personal development, as well as leading others. Collaborate with Engineering teams across various DevOps tooling in their relevant technology area to develop effective solutions. Take ownership of specific problems to deliver customer focused outcomes. Contribute to DevOps strategy both internally and externally to the division. Participating in the DevOps Guild to advance the capabilities and awareness of DevOps across the Payments Services Platform. We re on an exciting journey and there couldn t be a better time to join us. The investments we re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. What you ll need: Detailed knowledge of DevOps tooling. This will involve defining and delivering to the overall strategy of the Group. A deep and proven understanding of GIT, source code management and managing change. An excellent hands-on experience of the entire pipeline and supporting tooling, Git, Nexus, Jenkins, Docker, SonarQube, Shell scripting, Python, Terraform, Ansible, Kubernetes\Rancher or OpenShift Excellent knowledge and experience of agile development practices, continuous integration and delivery for fast and secure route to live Excellent communication & teamwork skills which you can use to build relationships, work efficiently with others across a variety of domains, fields and locations, but also be able to work autonomously and proactively. Passion for technology and its application to real-world problems, such as software automation and delivery. And any experience of these would be really useful: Working knowledge of Jira Plus technical understanding of Spring boot, Maven, JSON, Kafka/WMQ, REST APIs, Database SQL. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Apr 18, 2024
Full time
End Date Monday 29 April 2024 Salary Range £66,861 - £74,290 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary JOB TITLE: DevOps Engineer SALARY: £68,202 - £75,780 LOCATION(S): Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our Edinburgh office. Are you an experienced DevOps Engineer looking for an amazing career opportunity to help shape the future of Domestic Payments, using pioneering technology, cloud hosting, developing critical payments infrastructure, helping us navigate the regulatory landscape and define our products of the future? In the Domestic Payments Lab, we re responsible for over 4bn UK electronic Payments including Faster Payments, Cheque Clearing, BACS, Cash distribution and more. The changes we deliver must work first time, every time, 24 hours per day 7 days per week with a budget of over £40m. The team works closely with industry groups and regulators to protect the UK, the Bank and customers. Job Description About this opportunity We're looking for a driven DevOps Engineer who can help us deliver exciting customer driven solutions. In our DevOps team, we lead the way in defining the best of new technology offerings, working closely with our Engineering Leads to collectively drive the tooling agenda whilst balancing the requirements of the UKs leading retail bank. The ultimate measure of success for us is leveraging these best of breed software and platform solutions so that we can continuously improve how we deliver market leading applications for our customers. You ll be presented with technical challenges on a scale unmatched in other industry sectors, but with this also the satisfaction of knowing your expertise will be making a difference to millions of customers. There really is no such thing as a typical day as a DevOps Engineer in our team! As a DevOps Engineer, you ll: It s a very hands-on role, with your time spread among short term support-related tasks, longer-term initiatives, problem-solving, optimising, forecasting, planning and personal development, as well as leading others. Collaborate with Engineering teams across various DevOps tooling in their relevant technology area to develop effective solutions. Take ownership of specific problems to deliver customer focused outcomes. Contribute to DevOps strategy both internally and externally to the division. Participating in the DevOps Guild to advance the capabilities and awareness of DevOps across the Payments Services Platform. We re on an exciting journey and there couldn t be a better time to join us. The investments we re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. What you ll need: Detailed knowledge of DevOps tooling. This will involve defining and delivering to the overall strategy of the Group. A deep and proven understanding of GIT, source code management and managing change. An excellent hands-on experience of the entire pipeline and supporting tooling, Git, Nexus, Jenkins, Docker, SonarQube, Shell scripting, Python, Terraform, Ansible, Kubernetes\Rancher or OpenShift Excellent knowledge and experience of agile development practices, continuous integration and delivery for fast and secure route to live Excellent communication & teamwork skills which you can use to build relationships, work efficiently with others across a variety of domains, fields and locations, but also be able to work autonomously and proactively. Passion for technology and its application to real-world problems, such as software automation and delivery. And any experience of these would be really useful: Working knowledge of Jira Plus technical understanding of Spring boot, Maven, JSON, Kafka/WMQ, REST APIs, Database SQL. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 17, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 17, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
JOB TITLE: Solutions Architect LOCATION: Halifax or Manchester HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our Data-centres are the nerve centre of the organisation and where we host the banks most critical applications. LBG has taken the decision to build a pioneering datacentre to provide us with a right sized, modern and sustainable hosting location for the next 20 years and beyond. To help us achieve this, LBG are looking to appoint a Senior Infrastructure Solution Architect with a passion for making a difference! Someone who can combine technical knowledge and analytical skills to visualise the bigger picture and help design our future hosting capabilities. What will you be doing with us? We believe that people don't fit succinctly into roles and above all, we value everyone's individual skills, experience, and knowledge. Your role will include: Creating positive relationships with Enterprise Architecture, ensuring design decisions are aligned with overarching enterprise architectural standards and strategies Collaborating and leading with our platform teams to support the development and integration of roadmaps, defining migration methodologies to facilitate the movement of applications and infrastructure to the new datacentre Gaining a deep understanding of LBG environments and the systems integration challenges facing major transformation and migration initiatives Operating at an architectural level but also knowing how to design and deploy infrastructure change Working with technical delivery managers to support planning, costing, and brokering the interaction with SME's Translating the complex and ambiguous requirements into clear and concise designs There will also be multiple elements of risk, compliance, and governance within the role, and you can share your knowledge to help deliver the best technical solutions for complex and significant business needs. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. What you'll need Strong organisational, analytical and system thinking skills Understanding and experience of architecture analysis techniques and processes Understanding and experience in systems and software engineering design across the whole lifecycle Understanding the Principles of Secure by Design Experience of Agile Development Principles and Methods Familiarity with DevOps and DevSecOps practices, processes, and toolsets Technical Skills and Knowledge Mainframe technologies including IBM (International Business Machines) System Z, Unisys Dorado & Unisys Libra Midrange technologies including IBM Power Series (System I & System P), HP-UX & Sun Solaris Distributed / X86 technologies including Windows, RHEL (Red Hat Enterprise Linux) & Containers - both virtualized and Physical Hybrid and Public Cloud Traditional On Prem hosting and Cloud hosting (On -Premise and Off-Premise) About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Apr 17, 2024
Full time
JOB TITLE: Solutions Architect LOCATION: Halifax or Manchester HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our Data-centres are the nerve centre of the organisation and where we host the banks most critical applications. LBG has taken the decision to build a pioneering datacentre to provide us with a right sized, modern and sustainable hosting location for the next 20 years and beyond. To help us achieve this, LBG are looking to appoint a Senior Infrastructure Solution Architect with a passion for making a difference! Someone who can combine technical knowledge and analytical skills to visualise the bigger picture and help design our future hosting capabilities. What will you be doing with us? We believe that people don't fit succinctly into roles and above all, we value everyone's individual skills, experience, and knowledge. Your role will include: Creating positive relationships with Enterprise Architecture, ensuring design decisions are aligned with overarching enterprise architectural standards and strategies Collaborating and leading with our platform teams to support the development and integration of roadmaps, defining migration methodologies to facilitate the movement of applications and infrastructure to the new datacentre Gaining a deep understanding of LBG environments and the systems integration challenges facing major transformation and migration initiatives Operating at an architectural level but also knowing how to design and deploy infrastructure change Working with technical delivery managers to support planning, costing, and brokering the interaction with SME's Translating the complex and ambiguous requirements into clear and concise designs There will also be multiple elements of risk, compliance, and governance within the role, and you can share your knowledge to help deliver the best technical solutions for complex and significant business needs. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. What you'll need Strong organisational, analytical and system thinking skills Understanding and experience of architecture analysis techniques and processes Understanding and experience in systems and software engineering design across the whole lifecycle Understanding the Principles of Secure by Design Experience of Agile Development Principles and Methods Familiarity with DevOps and DevSecOps practices, processes, and toolsets Technical Skills and Knowledge Mainframe technologies including IBM (International Business Machines) System Z, Unisys Dorado & Unisys Libra Midrange technologies including IBM Power Series (System I & System P), HP-UX & Sun Solaris Distributed / X86 technologies including Windows, RHEL (Red Hat Enterprise Linux) & Containers - both virtualized and Physical Hybrid and Public Cloud Traditional On Prem hosting and Cloud hosting (On -Premise and Off-Premise) About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Job Title: Engineering Lead Salary: £140,216 - £164,960 Location: London Hours: Full time Working Pattern : Hybrid, 40% (or two days) in office. About us We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you! About this opportunity Why Risk Foundations Platform? This is a time of growth for our new platform. We are passionate about building a collaborative, empowered, inclusive and skilled team of engineers. We are introducing new technologies as we move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from a monolith to a microservice based system whilst decommissioning our legacy services and systems. We have a great opportunity for a Lab Engineering Lead to work in the Climate Lab where our purpose & vision is to build the next generation climate risk function enabling LBG to support the UK's transition to a low-carbon economy, through developing climate risk data, metrics and models. The Lab is responsible for maintaining, transforming, and innovating the infrastructure and software required to ensure that our risk technology and data capabilities meet the bank's needs now and in the future. About the role: Collaboration is critical to the success of this role! As the Engineering Lead you'll operate collaboratively with the Lab Product Owner, other labs, technical teams, other platforms as well as other engineering leads within the platform. You'll work hand-in-hand leading the Lab teams: Jointly assume the ownership, development, and accountability of Lab strategic and quarterly Objectives and Key Results and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the backlog and prioritising outcomes which are essential to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and Why the team deliver, and how through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. You'll handle the successful delivery and maintenance of the core technology agenda within the Lab providing strategic direction and oversight of Data and Systems. You'll be responsible for the technology roadmap, management of technical debt and other technical demands. You'll be accountable for the technical solutions team that will design, build, or integrate, deploy, and run the system, particularly software, that supports the Data capability and operations with a focus on quality, resilience, low latency, reusability, accessibility by third parties and scalability. What you'll need The role will be suited to someone who combines inspirational leadership skills with strong technical experience and comes from an engineering background. As an inspirational leader, you: Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity, and trust throughout your teams. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Able to nurture teams, support them through a culture of openness and trust, and to make teams the best they can be. Have a strong passion for and technical understanding of data content systems and can provide support, knowledge and mentoring to the teams. This includes helping teams to use the best engineering practices, tooling, and methods and to encourage them to contribute towards inner-source activities and attend Meetups. Work with Agile Coaches to create opportunities for learning and growth for all Chapters whilst championing the principles and aims of transformation change. Encourage engineers to join Communities of Practice, Guilds and Working Groups to deliver peer-to-peer mentoring and joint engineering initiatives via coordinated sessions and Inner-Source delivery methods. As an Engineer, you: Will have extensive software engineering background with one or more programming languages. Understand the business area to facilitate the best solution design with team members and product owners. Are environment aware, can identify technical impediments / bottlenecks and work directly to resolve. Are technology agnostic and are willing to adapt approach in pursuit of the optimal solution. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand measurement of change and work with teams to provide reassurance and mitigate behavioural change. Significant experience with agile development methods & tooling e.g., Scrum, Kanban, Jira & Confluence, and experience of leading & working as part of an agile team as well as understanding the relationship between agile definitions and automated delivery. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined stories. Are industry aware and understand the importance of new technical approaches to evolve solutions and the experience of the team. Have proven understanding of the entire software development lifecycle and experience in end- to- end delivery of software products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. From a Governance and Compliance perspective, you're: Accountable for ensuring that all Engineering work is carried out in accordance with Bank standards including all decision making. Accountable for maximising the safe delegation of authority and empowerment to Lab Chapters in line with the above and core principles of Transformation. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in/all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%. An annual bonus award, subject to Group performance. Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top. A range of wellbeing initiatives and generous parental leave policies. Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more
Apr 17, 2024
Full time
Job Title: Engineering Lead Salary: £140,216 - £164,960 Location: London Hours: Full time Working Pattern : Hybrid, 40% (or two days) in office. About us We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you! About this opportunity Why Risk Foundations Platform? This is a time of growth for our new platform. We are passionate about building a collaborative, empowered, inclusive and skilled team of engineers. We are introducing new technologies as we move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from a monolith to a microservice based system whilst decommissioning our legacy services and systems. We have a great opportunity for a Lab Engineering Lead to work in the Climate Lab where our purpose & vision is to build the next generation climate risk function enabling LBG to support the UK's transition to a low-carbon economy, through developing climate risk data, metrics and models. The Lab is responsible for maintaining, transforming, and innovating the infrastructure and software required to ensure that our risk technology and data capabilities meet the bank's needs now and in the future. About the role: Collaboration is critical to the success of this role! As the Engineering Lead you'll operate collaboratively with the Lab Product Owner, other labs, technical teams, other platforms as well as other engineering leads within the platform. You'll work hand-in-hand leading the Lab teams: Jointly assume the ownership, development, and accountability of Lab strategic and quarterly Objectives and Key Results and are incentivised against a balanced set of business and technology outcomes. Optimise, evolve, and deliver an efficient operating model. Support shaping of the backlog and prioritising outcomes which are essential to keep the solution / product in good health. Create an organisation that is truly data driven and providing the best value propositions to our customers. Define the What and Why the team deliver, and how through a combination of engineering solutions and changes to our ways of working i.e. agile and instrumentation. You'll handle the successful delivery and maintenance of the core technology agenda within the Lab providing strategic direction and oversight of Data and Systems. You'll be responsible for the technology roadmap, management of technical debt and other technical demands. You'll be accountable for the technical solutions team that will design, build, or integrate, deploy, and run the system, particularly software, that supports the Data capability and operations with a focus on quality, resilience, low latency, reusability, accessibility by third parties and scalability. What you'll need The role will be suited to someone who combines inspirational leadership skills with strong technical experience and comes from an engineering background. As an inspirational leader, you: Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity, and trust throughout your teams. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Able to nurture teams, support them through a culture of openness and trust, and to make teams the best they can be. Have a strong passion for and technical understanding of data content systems and can provide support, knowledge and mentoring to the teams. This includes helping teams to use the best engineering practices, tooling, and methods and to encourage them to contribute towards inner-source activities and attend Meetups. Work with Agile Coaches to create opportunities for learning and growth for all Chapters whilst championing the principles and aims of transformation change. Encourage engineers to join Communities of Practice, Guilds and Working Groups to deliver peer-to-peer mentoring and joint engineering initiatives via coordinated sessions and Inner-Source delivery methods. As an Engineer, you: Will have extensive software engineering background with one or more programming languages. Understand the business area to facilitate the best solution design with team members and product owners. Are environment aware, can identify technical impediments / bottlenecks and work directly to resolve. Are technology agnostic and are willing to adapt approach in pursuit of the optimal solution. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand measurement of change and work with teams to provide reassurance and mitigate behavioural change. Significant experience with agile development methods & tooling e.g., Scrum, Kanban, Jira & Confluence, and experience of leading & working as part of an agile team as well as understanding the relationship between agile definitions and automated delivery. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined stories. Are industry aware and understand the importance of new technical approaches to evolve solutions and the experience of the team. Have proven understanding of the entire software development lifecycle and experience in end- to- end delivery of software products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. From a Governance and Compliance perspective, you're: Accountable for ensuring that all Engineering work is carried out in accordance with Bank standards including all decision making. Accountable for maximising the safe delegation of authority and empowerment to Lab Chapters in line with the above and core principles of Transformation. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in/all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%. An annual bonus award, subject to Group performance. Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top. A range of wellbeing initiatives and generous parental leave policies. Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more
JOB TITLE: Assistant Release Engineer SALARY: £42,120 - £46,800 LOCATION(S): Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Edinburgh location. About this opportunity Our Insurance, Protection & Investment (IP&I) platforms are focused on improving support to our customers throughout their financial lives, with clear, straightforward customer journeys, helping empower them to make the right decisions on their long-term Saving, Investment & Retirement needs. The Retirement Platform is responsible for shaping and delivering the retirement strategy and product vision to help our customers make the most of their financial future. This is an exciting time to join the Retirement Platform with a multi-million-pound investment in digitising our Individual Annuities customer journey onto a Cloud based platform. As an Assistant Release Engineer, you will report to the Engineering Lead who manages the release plans across the platform. You'll be responsible for the planning, coordination, and facilitation of software packages/products for our digital applications. Role modelling robust risk management and effective & collaborative stakeholder working relationships, you will provide engineers knowledge on the best practices of change governance and safe deployments into production. The role provides an opportunity for the individual to work closely with our Product Owners, Engineering, Infrastructure and Enterprise/Solution Architecture experts to evangelise the importance of planned and co-ordinated release delivery, ensuring changes are delivered in a safe and controlled manner, adhering to technical/security governance across the technology platforms. What we need from you: You'll be proficient in contributing to release plans, understanding parallel releases, spanning multiple teams, identifying key milestones to measure delivery progress. Agile delivery experience in a Business/Technology/Engineering function. Confident in attending governance forums. Experience in building route to live plans for Digital Channels. You'll have a technical mindset and have skills spanning digital domains. Proficient communicator with the ability to communicate technical concepts clearly to your peers. You'll have some risk management experience, through active management of risks, issues, and dependencies. An awareness of technical governance deliverables to manage and complete the application service introduction for each release, ensuring all the technical and security deliverables are defined and approved. You will be a highly motivated team player with a desire to pioneer best practise and improves ways of ways of working with team collaboration. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. Generous holiday allowance, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Apr 17, 2024
Full time
JOB TITLE: Assistant Release Engineer SALARY: £42,120 - £46,800 LOCATION(S): Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at our Edinburgh location. About this opportunity Our Insurance, Protection & Investment (IP&I) platforms are focused on improving support to our customers throughout their financial lives, with clear, straightforward customer journeys, helping empower them to make the right decisions on their long-term Saving, Investment & Retirement needs. The Retirement Platform is responsible for shaping and delivering the retirement strategy and product vision to help our customers make the most of their financial future. This is an exciting time to join the Retirement Platform with a multi-million-pound investment in digitising our Individual Annuities customer journey onto a Cloud based platform. As an Assistant Release Engineer, you will report to the Engineering Lead who manages the release plans across the platform. You'll be responsible for the planning, coordination, and facilitation of software packages/products for our digital applications. Role modelling robust risk management and effective & collaborative stakeholder working relationships, you will provide engineers knowledge on the best practices of change governance and safe deployments into production. The role provides an opportunity for the individual to work closely with our Product Owners, Engineering, Infrastructure and Enterprise/Solution Architecture experts to evangelise the importance of planned and co-ordinated release delivery, ensuring changes are delivered in a safe and controlled manner, adhering to technical/security governance across the technology platforms. What we need from you: You'll be proficient in contributing to release plans, understanding parallel releases, spanning multiple teams, identifying key milestones to measure delivery progress. Agile delivery experience in a Business/Technology/Engineering function. Confident in attending governance forums. Experience in building route to live plans for Digital Channels. You'll have a technical mindset and have skills spanning digital domains. Proficient communicator with the ability to communicate technical concepts clearly to your peers. You'll have some risk management experience, through active management of risks, issues, and dependencies. An awareness of technical governance deliverables to manage and complete the application service introduction for each release, ensuring all the technical and security deliverables are defined and approved. You will be a highly motivated team player with a desire to pioneer best practise and improves ways of ways of working with team collaboration. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data, and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. Generous holiday allowance, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
End Date Monday 29 April 2024 Salary Range £86,964 - £102,310 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Solutions Architect LOCATION: Leeds, Halifax or Manchester HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our Data-centres are the nerve centre of the organisation and where we host the banks most critical applications. LBG has taken the decision to build a pioneering datacentre to provide us with a right sized, modern and sustainable hosting location for the next 20 years and beyond. To help us achieve this, LBG are looking to appoint a Senior Infrastructure Solution Architect with a passion for making a difference! Someone who can combine technical knowledge and analytical skills to visualise the bigger picture and help design our future hosting capabilities. What will you be doing with us? We believe that people don't fit succinctly into roles and above all, we value everyone's individual skills, experience, and knowledge. Your role will include: • Creating positive relationships with Enterprise Architecture, ensuring design decisions are aligned with overarching enterprise architectural standards and strategies • Collaborating and leading with our platform teams to support the development and integration of roadmaps, defining migration methodologies to facilitate the movement of applications and infrastructure to the new datacentre • Gaining a deep understanding of LBG environments and the systems integration challenges facing major transformation and migration initiatives • Operating at an architectural level but also knowing how to design and deploy infrastructure change • Working with technical delivery managers to support planning, costing, and brokering the interaction with SME s • Translating the complex and ambiguous requirements into clear and concise designs • There will also be multiple elements of risk, compliance, and governance within the role, and you can share your knowledge to help deliver the best technical solutions for complex and significant business needs. Why Lloyds Banking Group Like the modern Britain we serve, we re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We re growing with purpose. Join us on our journey and you will too. What you ll need • Strong organisational, analytical and system thinking skills • Understanding and experience of architecture analysis techniques and processes • Understanding and experience in systems and software engineering design across the whole lifecycle • Understanding the Principles of Secure by Design • Experience of Agile Development Principles and Methods • Familiarity with DevOps and DevSecOps practices, processes, and toolsets Technical Skills and Knowledge • Mainframe technologies including IBM (International Business Machines) System Z, Unisys Dorado & Unisys Libra • Midrange technologies including IBM Power Series (System I & System P), HP-UX & Sun Solaris • Distributed / X86 technologies including Windows, RHEL (Red Hat Enterprise Linux) & Containers - both virtualized and Physical • Hybrid and Public Cloud • Traditional On Prem hosting and Cloud hosting (On -Premise and Off-Premise) About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 30 days holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Apr 17, 2024
Full time
End Date Monday 29 April 2024 Salary Range £86,964 - £102,310 We support flexible working - click here for more information on flexible working options Flexible Working Options Flexibility in when hours are worked, Hybrid Working, Job Share Job Description Summary . Job Description JOB TITLE: Solutions Architect LOCATION: Leeds, Halifax or Manchester HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. About this opportunity Our Data-centres are the nerve centre of the organisation and where we host the banks most critical applications. LBG has taken the decision to build a pioneering datacentre to provide us with a right sized, modern and sustainable hosting location for the next 20 years and beyond. To help us achieve this, LBG are looking to appoint a Senior Infrastructure Solution Architect with a passion for making a difference! Someone who can combine technical knowledge and analytical skills to visualise the bigger picture and help design our future hosting capabilities. What will you be doing with us? We believe that people don't fit succinctly into roles and above all, we value everyone's individual skills, experience, and knowledge. Your role will include: • Creating positive relationships with Enterprise Architecture, ensuring design decisions are aligned with overarching enterprise architectural standards and strategies • Collaborating and leading with our platform teams to support the development and integration of roadmaps, defining migration methodologies to facilitate the movement of applications and infrastructure to the new datacentre • Gaining a deep understanding of LBG environments and the systems integration challenges facing major transformation and migration initiatives • Operating at an architectural level but also knowing how to design and deploy infrastructure change • Working with technical delivery managers to support planning, costing, and brokering the interaction with SME s • Translating the complex and ambiguous requirements into clear and concise designs • There will also be multiple elements of risk, compliance, and governance within the role, and you can share your knowledge to help deliver the best technical solutions for complex and significant business needs. Why Lloyds Banking Group Like the modern Britain we serve, we re evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We re growing with purpose. Join us on our journey and you will too. What you ll need • Strong organisational, analytical and system thinking skills • Understanding and experience of architecture analysis techniques and processes • Understanding and experience in systems and software engineering design across the whole lifecycle • Understanding the Principles of Secure by Design • Experience of Agile Development Principles and Methods • Familiarity with DevOps and DevSecOps practices, processes, and toolsets Technical Skills and Knowledge • Mainframe technologies including IBM (International Business Machines) System Z, Unisys Dorado & Unisys Libra • Midrange technologies including IBM Power Series (System I & System P), HP-UX & Sun Solaris • Distributed / X86 technologies including Windows, RHEL (Red Hat Enterprise Linux) & Containers - both virtualized and Physical • Hybrid and Public Cloud • Traditional On Prem hosting and Cloud hosting (On -Premise and Off-Premise) About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So if you d like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: • A generous pension contribution of up to 15% • An annual performance-related bonus • Share schemes including free shares • Benefits you can adapt to your lifestyle, such as discounted shopping • 30 days holiday, with bank holidays on top • A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that s interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 17, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Senior Highways Engineer London Project Centre, part of Marston Holdings, is a leading design, engineering, and landscape architecture consultancy whose highly talented people are passionate about creating places that are attractive, innovative, sustainable, and safe. Due to continued expansion of the business, we are now looking for a Senior Highways Engineer to join our dynamic team based in London. The ideal candidate will be professionally accredited (IEng or CEng) or near chartered status for the role in the highways team The Position & Key Responsibilities This role will require you to operate independently or as part of a team to deliver and outline detailed designs for minor and major highway schemes and traffic management projects. The role requires an in-depth knowledge of 3D highways design, processes, and requirements for delivery of construction drawings and workable highway designs. Significant experience in the development and detailed design of highway maintenance and improvement scheme designs in accordance with the DMRB using AutoCAD and Civils 3D. Proven ability to be able to produce highways 3D Engineering designs from 2D layouts including existing and proposed models, cross section, long section, and contours. Knowledge of highway assets and the appropriate solutions for renewal or improvement. The design and documentation of civil infrastructure components of the projects, including but not limited to, Highway design (S38/S278) both preliminary and detailed & Drainage design both strategic and detailed. Conduct any liaison or consultation with statutory authorities or undertakers as necessary to implement the construction of the project. To provide support within the Highways Team in the management and delivery of the service to our clients Production and checking of drawings (AutoCAD) Communicating with suppliers, clients, contractors, the public and other engineers within PCL Support other Project Centre employees with technical advice on Highway Engineering projects. Give technical advice to our clients and potential clients. Ensuring that projects are delivered on time and to budget. To lead on projects ensuring PCL and the Highways team deliver the agreed commissions and that Client expectations are met or exceeded. To lead the engineering input at all stages of a project from conceptual design, through the project cycle to site monitoring Support junior staff with their training and development. Check output produced by other staff in terms of reports/drawings etc. Person specification Accredited degree in Civil Engineering (or equivalent) Applicable Industry experience of at least four years Proven direct people management experience. In depth understanding of Highway Design and standards Knowledge of engineering design, related legislation, contract procurement and contract administration Demonstrate knowledge and experience of developing feasibility, and preliminary design to traffic/local roads problems which include Alignment, Drainage, Pavement, Road Restraint System, Road Signs & Markings. Knowledge or awareness of walking & cycling design, traffic calming, Healthy Streets, junction design, and carriageway renewal design. Demonstrate understanding of Health and Safety including CDM responsibilities. Comprehensive knowledge of relevant technical / industry / TFL standards Good project management skills and financial management Strong knowledge of design computer programmes including Civils 3D and AutoCAD. What's in it for you? Salary: £40,000 - £50,000 Hybrid working with 2-3 visits a week to your local office in London Contract: Permanent Full time, 37.5 hours per week Enhanced Maternity and Paternity Package, subject to eligibility criteria 27 days holiday plus bank holidays Private health care Yearly professional membership Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing If this sounds like the job for you, please apply Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
Apr 17, 2024
Full time
Senior Highways Engineer London Project Centre, part of Marston Holdings, is a leading design, engineering, and landscape architecture consultancy whose highly talented people are passionate about creating places that are attractive, innovative, sustainable, and safe. Due to continued expansion of the business, we are now looking for a Senior Highways Engineer to join our dynamic team based in London. The ideal candidate will be professionally accredited (IEng or CEng) or near chartered status for the role in the highways team The Position & Key Responsibilities This role will require you to operate independently or as part of a team to deliver and outline detailed designs for minor and major highway schemes and traffic management projects. The role requires an in-depth knowledge of 3D highways design, processes, and requirements for delivery of construction drawings and workable highway designs. Significant experience in the development and detailed design of highway maintenance and improvement scheme designs in accordance with the DMRB using AutoCAD and Civils 3D. Proven ability to be able to produce highways 3D Engineering designs from 2D layouts including existing and proposed models, cross section, long section, and contours. Knowledge of highway assets and the appropriate solutions for renewal or improvement. The design and documentation of civil infrastructure components of the projects, including but not limited to, Highway design (S38/S278) both preliminary and detailed & Drainage design both strategic and detailed. Conduct any liaison or consultation with statutory authorities or undertakers as necessary to implement the construction of the project. To provide support within the Highways Team in the management and delivery of the service to our clients Production and checking of drawings (AutoCAD) Communicating with suppliers, clients, contractors, the public and other engineers within PCL Support other Project Centre employees with technical advice on Highway Engineering projects. Give technical advice to our clients and potential clients. Ensuring that projects are delivered on time and to budget. To lead on projects ensuring PCL and the Highways team deliver the agreed commissions and that Client expectations are met or exceeded. To lead the engineering input at all stages of a project from conceptual design, through the project cycle to site monitoring Support junior staff with their training and development. Check output produced by other staff in terms of reports/drawings etc. Person specification Accredited degree in Civil Engineering (or equivalent) Applicable Industry experience of at least four years Proven direct people management experience. In depth understanding of Highway Design and standards Knowledge of engineering design, related legislation, contract procurement and contract administration Demonstrate knowledge and experience of developing feasibility, and preliminary design to traffic/local roads problems which include Alignment, Drainage, Pavement, Road Restraint System, Road Signs & Markings. Knowledge or awareness of walking & cycling design, traffic calming, Healthy Streets, junction design, and carriageway renewal design. Demonstrate understanding of Health and Safety including CDM responsibilities. Comprehensive knowledge of relevant technical / industry / TFL standards Good project management skills and financial management Strong knowledge of design computer programmes including Civils 3D and AutoCAD. What's in it for you? Salary: £40,000 - £50,000 Hybrid working with 2-3 visits a week to your local office in London Contract: Permanent Full time, 37.5 hours per week Enhanced Maternity and Paternity Package, subject to eligibility criteria 27 days holiday plus bank holidays Private health care Yearly professional membership Staff benefits designed to suit your lifestyle - from discounts on retail shopping, travel, and socialising to health & wellbeing If this sounds like the job for you, please apply Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
JOB TITLE : Lead Platform Engineer SALARY : £86,964 - £102,310 for outside London and £100,657 - £118,420+ for London LOCATION ( S): Leeds, London or Edinburgh HOURS : Full time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site. About this opportunity : The Cloud team is on the journey to create the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations. We're looking for an Engineering Lead to join our GCP Engineering team within the Cloud Native engineering Lab. The successful candidate will have a unique opportunity to be part of an ambitious team with the purpose of driving our tech modernisation agenda and enable Lloyds Banking Group to become the biggest Fintech in the UK. We're seeking a highly experienced, motivated and innovative hands-on Engineering Lead to play a pivotal role in leading and shaping the technical direction of our GCP platform. The ideal candidate will have experience in software engineering and architecture, a passion for technology and commitment to delivering high-quality, scalable solutions. You'll have worked hands-on and broadly with GCP technologies and bring T-shaped expertise in a particular field such as Kubernetes, Networking, API, Databases, Virtual Machines or Serverless. Why Lloyds Banking Group : We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What will you be doing with us? You'll lead or contribute to the architectural design of cloud platform technologies and products across our ecosystem. You'll be able to get hands-on and contribute code on a regular basis - leading by example. Be proficient in leading technical conversations with stakeholders of varying levels of technical background, including Senior Management and other Subject Matter Experts Be a great collaborator across internal, external, and 3rd party teams Drive best-in-class approaches to automation and security Have the ability to provide education and mentorship covering cloud engineering topics to support different teams on those topics, and drive upskilling Be an SME in a particular aspect of cloud engineering or product category. Why Lloyds Banking Group : We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What you'll need: SME/Advanced skills in at least one of: Google Kubernetes Service & Istio, GCP Networking, GCP Databases, GCP API Management (APIgee), GCP Serverless (certifications in areas of specialism are desirable or significant experience). Strong experience of security configuration management via guardrails (Inspec, Org Policy, GCP Policy, OPA) Strong experience of writing and contributing Terraform to curate cloud infrastructure for enterprise. Python also desirable but not required. Great understanding of Cloud Native engineering principles and experience of delivering systems based on them. Experience of building DevSecOps approach to infrastructure as code and application CI/CD Understanding of cloud security best practises and principles for enterprise Usage of enterprise Secret Management solutions including GCP Key Vault and Hashicorp Vault Appreciation of network security fundamentals - WAF/WAP/Firewalls and ingress/egress patterns Experience of Terraform Cloud, Cloud Build or Harness.io (desirable). About working for us : Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Apr 17, 2024
Full time
JOB TITLE : Lead Platform Engineer SALARY : £86,964 - £102,310 for outside London and £100,657 - £118,420+ for London LOCATION ( S): Leeds, London or Edinburgh HOURS : Full time WORKING PATTERN : Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our office site. About this opportunity : The Cloud team is on the journey to create the next generation technical platform for Lloyds Banking Group that will be at the core of one of the UK's biggest financial service transformations. We're looking for an Engineering Lead to join our GCP Engineering team within the Cloud Native engineering Lab. The successful candidate will have a unique opportunity to be part of an ambitious team with the purpose of driving our tech modernisation agenda and enable Lloyds Banking Group to become the biggest Fintech in the UK. We're seeking a highly experienced, motivated and innovative hands-on Engineering Lead to play a pivotal role in leading and shaping the technical direction of our GCP platform. The ideal candidate will have experience in software engineering and architecture, a passion for technology and commitment to delivering high-quality, scalable solutions. You'll have worked hands-on and broadly with GCP technologies and bring T-shaped expertise in a particular field such as Kubernetes, Networking, API, Databases, Virtual Machines or Serverless. Why Lloyds Banking Group : We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What will you be doing with us? You'll lead or contribute to the architectural design of cloud platform technologies and products across our ecosystem. You'll be able to get hands-on and contribute code on a regular basis - leading by example. Be proficient in leading technical conversations with stakeholders of varying levels of technical background, including Senior Management and other Subject Matter Experts Be a great collaborator across internal, external, and 3rd party teams Drive best-in-class approaches to automation and security Have the ability to provide education and mentorship covering cloud engineering topics to support different teams on those topics, and drive upskilling Be an SME in a particular aspect of cloud engineering or product category. Why Lloyds Banking Group : We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you. What you'll need: SME/Advanced skills in at least one of: Google Kubernetes Service & Istio, GCP Networking, GCP Databases, GCP API Management (APIgee), GCP Serverless (certifications in areas of specialism are desirable or significant experience). Strong experience of security configuration management via guardrails (Inspec, Org Policy, GCP Policy, OPA) Strong experience of writing and contributing Terraform to curate cloud infrastructure for enterprise. Python also desirable but not required. Great understanding of Cloud Native engineering principles and experience of delivering systems based on them. Experience of building DevSecOps approach to infrastructure as code and application CI/CD Understanding of cloud security best practises and principles for enterprise Usage of enterprise Secret Management solutions including GCP Key Vault and Hashicorp Vault Appreciation of network security fundamentals - WAF/WAP/Firewalls and ingress/egress patterns Experience of Terraform Cloud, Cloud Build or Harness.io (desirable). About working for us : Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
JOB TITLE: Senior Solution Architect SALARY: £86,964 - £102,310 LOCATION(S): Halifax or Leeds HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at either our Halifax or Leeds hubs. About the team If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. We are looking for a Senior Solutions Architect to join our People Platform team at Lloyds Banking Group; a team in place to combine the best of colleague centricity, product obsession and agile delivery across our People Technology landscape. Our team is focussed on transforming the experiences throughout the end-to-end colleague lifecycle enabled by technology. You will be at the heart of designing our solutions in a way that unlocks and creates opportunities to digitise and deliver excellent colleague journeys and business outcomes, as well as meeting the Group's strategic goals to simplify and redefine the technology landscape. Purpose of the role Our People Platform is structured into Labs, each focussed on end-to-end colleague journeys - from 'Attract, Activate & Grow' through 'Thrive' and 'Succeed'. These are underpinned by enterprise technologies and business partnerships recognised as best in class across the People/HR systems domain. We need a Senior Solution Architect who will have the opportunity to play a critical role in designing solutions that can provide continuous flow of value to our colleagues, and will be responsible for: collaborating with Product Owners, Platform Leads, Enterprise Architects & Engineers to create the architectural runway for our Platform teams. leading on the discovery and analysis of technology options and the delivery of end-to-end solution designs, using relevant architectural building blocks that enable frequent incremental value delivery for colleagues. identifying and managing technical design risks and issues, driving remediation and resolution through architectural or agile practises. supporting Product Owners and Platform Leads in identifying, articulating and impact assessing software and infrastructure currency risks or issues, offering options and recommendations on action planning enabling continuous ever-greening of our technology landscape. help develop our passion to promote the architecture subject area through mentoring coaching and participation in Agile ceremonies. Senior Solution Architects will have line manager responsibilities, so the ability to performance-manage and get the best out of your team will be key. What we need from you? We need a leader in Solution Architecture who understands the challenges of modern architecture. You will build a compelling strategic vision and will understand a wide array of technology implications including people and process, bringing this to your comprehensive view of design. You'll ideally have previous career experience in software or infrastructure engineering and will be well placed to define and sell your vision for Engineers, Architects, and Product Owners alike. You must be a keen and comfortable communicator who is happy working with a wide range of technical and non-technical colleagues. You would be able to produce high quality documentation tailored to the audience which would include senior stakeholders. As a role that can require demanding delivery timeframes, you will need to be self-organised and be able to proactively prioritise your time. Essential skills & main accountabilities Has experienced working in multi-disciplinary Product, Platform and/or Feature teams. Has established systems engineering or solution architecture experience and appreciation of software engineering methods such as Behaviour and Test-Driven Development. Understands the external market including how and where third-party products could be appropriate, knowledge of technology evaluation processes and best practise. Has established experiences partnering with other collaborators such as Enterprise, Security, Business, Data and Infrastructure architects to create customer value and address business problems. Holds proficient experience in leading activities associated with Architectural Governance, Risk Management or Compliance processes. We also need to see specialisation in the type of technology baseline that we use. So detailed knowledge of one or more of our enterprise class SaaS solutions - specifically Workday, ServiceNow, Beeline ad the Microsoft M365 and Viva products - would be a bonus. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Apr 17, 2024
Full time
JOB TITLE: Senior Solution Architect SALARY: £86,964 - £102,310 LOCATION(S): Halifax or Leeds HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week currently, or 40% of our time, at either our Halifax or Leeds hubs. About the team If you think all banks are the same, you'd be wrong. We're an innovative, fast-changing business that's shaping finance as a force for good. A bank that's empowering its people to innovate, explore possibilities and grow with purpose. We are looking for a Senior Solutions Architect to join our People Platform team at Lloyds Banking Group; a team in place to combine the best of colleague centricity, product obsession and agile delivery across our People Technology landscape. Our team is focussed on transforming the experiences throughout the end-to-end colleague lifecycle enabled by technology. You will be at the heart of designing our solutions in a way that unlocks and creates opportunities to digitise and deliver excellent colleague journeys and business outcomes, as well as meeting the Group's strategic goals to simplify and redefine the technology landscape. Purpose of the role Our People Platform is structured into Labs, each focussed on end-to-end colleague journeys - from 'Attract, Activate & Grow' through 'Thrive' and 'Succeed'. These are underpinned by enterprise technologies and business partnerships recognised as best in class across the People/HR systems domain. We need a Senior Solution Architect who will have the opportunity to play a critical role in designing solutions that can provide continuous flow of value to our colleagues, and will be responsible for: collaborating with Product Owners, Platform Leads, Enterprise Architects & Engineers to create the architectural runway for our Platform teams. leading on the discovery and analysis of technology options and the delivery of end-to-end solution designs, using relevant architectural building blocks that enable frequent incremental value delivery for colleagues. identifying and managing technical design risks and issues, driving remediation and resolution through architectural or agile practises. supporting Product Owners and Platform Leads in identifying, articulating and impact assessing software and infrastructure currency risks or issues, offering options and recommendations on action planning enabling continuous ever-greening of our technology landscape. help develop our passion to promote the architecture subject area through mentoring coaching and participation in Agile ceremonies. Senior Solution Architects will have line manager responsibilities, so the ability to performance-manage and get the best out of your team will be key. What we need from you? We need a leader in Solution Architecture who understands the challenges of modern architecture. You will build a compelling strategic vision and will understand a wide array of technology implications including people and process, bringing this to your comprehensive view of design. You'll ideally have previous career experience in software or infrastructure engineering and will be well placed to define and sell your vision for Engineers, Architects, and Product Owners alike. You must be a keen and comfortable communicator who is happy working with a wide range of technical and non-technical colleagues. You would be able to produce high quality documentation tailored to the audience which would include senior stakeholders. As a role that can require demanding delivery timeframes, you will need to be self-organised and be able to proactively prioritise your time. Essential skills & main accountabilities Has experienced working in multi-disciplinary Product, Platform and/or Feature teams. Has established systems engineering or solution architecture experience and appreciation of software engineering methods such as Behaviour and Test-Driven Development. Understands the external market including how and where third-party products could be appropriate, knowledge of technology evaluation processes and best practise. Has established experiences partnering with other collaborators such as Enterprise, Security, Business, Data and Infrastructure architects to create customer value and address business problems. Holds proficient experience in leading activities associated with Architectural Governance, Risk Management or Compliance processes. We also need to see specialisation in the type of technology baseline that we use. So detailed knowledge of one or more of our enterprise class SaaS solutions - specifically Workday, ServiceNow, Beeline ad the Microsoft M365 and Viva products - would be a bonus. Why Lloyds Banking Group Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. If you'd like reasonable adjustments to be made to the recruitment process, just let us know. If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey.
Job Title: Engineering Lead Salary: £121,023 - £142,380 Location: Halifax or Edinburgh Hours: Full time Working Pattern : Hybrid, 40% (or two days) in office. About us We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you! About this opportunity Why Risk Foundations Platform? This is a time of growth for our new platform. We're passionate about building a collaborative, empowered, inclusive and skilled team of engineers. We're introducing new technologies as we move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from a monolith to a microservice based system whilst decommissioning our legacy services and systems. We have a great opportunity for an Engineering Lead for the Core Capabilities Lab which operates within the Risk Foundations Platform. As a purpose driven platform we strive to 'Support the Group's growth ambitions through brilliant decisions and delivery of industry-leading risk management services.' The Lab is responsible for maintaining, transforming, and innovating the software and infrastructure required to ensure that our risk technology and data capabilities meet the customer's needs now and in the future. We have a great opportunity for an Engineering Lead for the Core Capabilities Lab which operates within the Risk Foundations Platform. About the role: Collaboration is critical to the success of this role, and you'll be delivering products in conjunction with your teams, Product Owners, Engineering Leads and supportive colleagues across Lloyds. Key responsibilities will include: Leading the Support and Change of Core Risk capabilities within Risk Technology. Strategic planning in relation to the team construct, roadmap of application evolution, delivery and shaping the work, financial planning alongside risk and stakeholder collaboration Support shaping of the backlog and prioritising outcomes which are essential to maintaining service, releasing customer value and technical currency. Optimise the operating model through modernisation of the technical estate. Jointly assume the ownership, development, and accountability of Lab strategic and quarterly Objectives and Key Results. You'll handle the successful delivery of the Data and Technology Strategy within the Lab providing strategic direction and oversight of Data and Applications. Creating a roadmap for the legacy technologies within your remit, which will include re-imagining the capability and removal of technical debt. What you'll need The role will be suited to someone who combines inspirational leadership skills with strong technical experience and comes from an engineering background. As an inspirational leader, you: Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity, and trust throughout your teams. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Able to nurture teams, support them through a culture of openness and trust, and to make teams the best they can be. Have a strong passion for and technical understanding of data content systems and can provide support, knowledge and mentoring to the teams. This includes helping teams to use the best engineering practices, tooling, and methods and to encourage them to contribute towards inner-source activities and attend Meetups. Work with Agile Coaches to create opportunities for learning and growth for all Chapters whilst championing the principles and aims of transformation change. Encourage engineers to join Communities of Practice, Guilds and Working Groups to deliver peer-to-peer mentoring and joint engineering initiatives via coordinated sessions and Inner-Source delivery methods. As an Engineer, you: Will have extensive software engineering background with one or more programming languages. Worked with applications that provide data insights across an organisation and transforming these from legacy technologies to Cloud hosted evergreen applications. Are environment aware, can identify technical impediments / bottlenecks and work directly to resolve. Are technology agnostic and are willing to adapt approach in pursuit of the optimal solution. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand measurement of change and work with teams to provide reassurance and mitigate behavioural change. Significant experience with agile development methods & tooling e.g., Scrum, Kanban, Jira & Confluence, and experience of leading & working as part of an agile team as well as understanding the relationship between agile definitions and automated delivery. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined stories. Are industry aware and understand the importance of new technical approaches to evolve solutions and the experience of the team. Have proven understanding of the entire software development lifecycle and experience in end- to- end delivery of software products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Have a proven ability to create and maintain high performing teams. From a Governance and Compliance perspective, you're: Accountable for ensuring that all Engineering work is carried out in accordance with Bank standards including all decision making. Accountable for maximising the safe delegation of authority and empowerment to Lab Chapters in line with the above and core principles of Transformation. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in/all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%. An annual bonus award, subject to Group performance. Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top. A range of wellbeing initiatives and generous parental leave policies. Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more!
Apr 17, 2024
Full time
Job Title: Engineering Lead Salary: £121,023 - £142,380 Location: Halifax or Edinburgh Hours: Full time Working Pattern : Hybrid, 40% (or two days) in office. About us We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you! About this opportunity Why Risk Foundations Platform? This is a time of growth for our new platform. We're passionate about building a collaborative, empowered, inclusive and skilled team of engineers. We're introducing new technologies as we move towards our target state with a cloud first (private and public) approach in our hosting strategy and to transform our systems from a monolith to a microservice based system whilst decommissioning our legacy services and systems. We have a great opportunity for an Engineering Lead for the Core Capabilities Lab which operates within the Risk Foundations Platform. As a purpose driven platform we strive to 'Support the Group's growth ambitions through brilliant decisions and delivery of industry-leading risk management services.' The Lab is responsible for maintaining, transforming, and innovating the software and infrastructure required to ensure that our risk technology and data capabilities meet the customer's needs now and in the future. We have a great opportunity for an Engineering Lead for the Core Capabilities Lab which operates within the Risk Foundations Platform. About the role: Collaboration is critical to the success of this role, and you'll be delivering products in conjunction with your teams, Product Owners, Engineering Leads and supportive colleagues across Lloyds. Key responsibilities will include: Leading the Support and Change of Core Risk capabilities within Risk Technology. Strategic planning in relation to the team construct, roadmap of application evolution, delivery and shaping the work, financial planning alongside risk and stakeholder collaboration Support shaping of the backlog and prioritising outcomes which are essential to maintaining service, releasing customer value and technical currency. Optimise the operating model through modernisation of the technical estate. Jointly assume the ownership, development, and accountability of Lab strategic and quarterly Objectives and Key Results. You'll handle the successful delivery of the Data and Technology Strategy within the Lab providing strategic direction and oversight of Data and Applications. Creating a roadmap for the legacy technologies within your remit, which will include re-imagining the capability and removal of technical debt. What you'll need The role will be suited to someone who combines inspirational leadership skills with strong technical experience and comes from an engineering background. As an inspirational leader, you: Enable a culture based on the fundamentals of psychological safety instilling confidence, authenticity, and trust throughout your teams. Create a culture of learning and continuous improvement through a "Fail Fast, Learn Faster" mentality within teams to experiment and test new ways of engineering, to act as a change agent for engineering and team culture, and to cultivate a systems-thinking and user-experience led design approach. Able to nurture teams, support them through a culture of openness and trust, and to make teams the best they can be. Have a strong passion for and technical understanding of data content systems and can provide support, knowledge and mentoring to the teams. This includes helping teams to use the best engineering practices, tooling, and methods and to encourage them to contribute towards inner-source activities and attend Meetups. Work with Agile Coaches to create opportunities for learning and growth for all Chapters whilst championing the principles and aims of transformation change. Encourage engineers to join Communities of Practice, Guilds and Working Groups to deliver peer-to-peer mentoring and joint engineering initiatives via coordinated sessions and Inner-Source delivery methods. As an Engineer, you: Will have extensive software engineering background with one or more programming languages. Worked with applications that provide data insights across an organisation and transforming these from legacy technologies to Cloud hosted evergreen applications. Are environment aware, can identify technical impediments / bottlenecks and work directly to resolve. Are technology agnostic and are willing to adapt approach in pursuit of the optimal solution. Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt. Understand measurement of change and work with teams to provide reassurance and mitigate behavioural change. Significant experience with agile development methods & tooling e.g., Scrum, Kanban, Jira & Confluence, and experience of leading & working as part of an agile team as well as understanding the relationship between agile definitions and automated delivery. Understand the benefits of BDD & TDD and ensure engineers write upfront tests against team defined stories. Are industry aware and understand the importance of new technical approaches to evolve solutions and the experience of the team. Have proven understanding of the entire software development lifecycle and experience in end- to- end delivery of software products along with knowledge of modern software development toolsets including DevOps, Continuous Integration, and Continuous Delivery. Have a proven ability to create and maintain high performing teams. From a Governance and Compliance perspective, you're: Accountable for ensuring that all Engineering work is carried out in accordance with Bank standards including all decision making. Accountable for maximising the safe delegation of authority and empowerment to Lab Chapters in line with the above and core principles of Transformation. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in/all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%. An annual bonus award, subject to Group performance. Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 30 days' holiday, with bank holidays on top. A range of wellbeing initiatives and generous parental leave policies. Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more!
You: Ideally we are looking for a Senior Engineer (3-5 years hands-on experience) who has the experience or desire to lean in to design/architecture. In this post you will remain hands-on initially but will be leaning into the design aspect of the infrastructure by aiding the CTO(s) with their high level designs (HLD). You should have a minimum of SC Clearance active. Experience: Systems engineering experience at technical lead level with technologies such as Microsoft, Amazon (AWS), VMWare, RedHat or similar. Able to design, support and maintain internal IT environments, platforms and services at SME level or above. Awareness of Defence or National Security IT standards, a background within these domains would be preferential; including within environments that operate at multiple classification levels. Some exposure to Solution or Enterprise Architecture methods, you do not need to be a practitioner. Key Tools: Corporate Microsoft Estate: 1000+ desktops and hundreds of Servers. This includes 'On-Prem' Microsoft full stack alongside 0365, Azure and AWS offerings. Cloud platforms: Primarily AWS and Azure covering organisation design (layout), tenancy/account management, security, identity management, service provisioning and reporting functions. Identity and Directory services: Design, management and maintenance of Microsoft Active Directory, OpenLDAP, KeyCloak and Microsoft's enterprise Single Sign-On technologies. Mobile device management: Covering 300+ deployed mobile devices, applying best practice and industry standards. Cyber security and information assurance: Managing and maintaining intrusion detection apparatus, supporting queries/investigations and hardened configuration of IT equipment. DevSecOps and Site Reliability Engineering: Supporting enterprise software teams and their Ci/CD requirements using tools such as GitLab, Jenkins
Apr 17, 2024
Full time
You: Ideally we are looking for a Senior Engineer (3-5 years hands-on experience) who has the experience or desire to lean in to design/architecture. In this post you will remain hands-on initially but will be leaning into the design aspect of the infrastructure by aiding the CTO(s) with their high level designs (HLD). You should have a minimum of SC Clearance active. Experience: Systems engineering experience at technical lead level with technologies such as Microsoft, Amazon (AWS), VMWare, RedHat or similar. Able to design, support and maintain internal IT environments, platforms and services at SME level or above. Awareness of Defence or National Security IT standards, a background within these domains would be preferential; including within environments that operate at multiple classification levels. Some exposure to Solution or Enterprise Architecture methods, you do not need to be a practitioner. Key Tools: Corporate Microsoft Estate: 1000+ desktops and hundreds of Servers. This includes 'On-Prem' Microsoft full stack alongside 0365, Azure and AWS offerings. Cloud platforms: Primarily AWS and Azure covering organisation design (layout), tenancy/account management, security, identity management, service provisioning and reporting functions. Identity and Directory services: Design, management and maintenance of Microsoft Active Directory, OpenLDAP, KeyCloak and Microsoft's enterprise Single Sign-On technologies. Mobile device management: Covering 300+ deployed mobile devices, applying best practice and industry standards. Cyber security and information assurance: Managing and maintaining intrusion detection apparatus, supporting queries/investigations and hardened configuration of IT equipment. DevSecOps and Site Reliability Engineering: Supporting enterprise software teams and their Ci/CD requirements using tools such as GitLab, Jenkins
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 17, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Managing Consultant - Gas System - International Energy Providers page is loaded Managing Consultant - Gas System - International Energy Providers Apply locations GB - London time type Full time posted on Posted 13 Days Ago job requisition id 16800 Job Family: Sustainability Consulting Travel Required: Up to 25% Clearance Required: None What You Will Do: We are looking for someone to join our International Energy Providers market team in the UK as a Managing Consultant, focusing on our low carbon gas portfolio as a key element of our work supporting the Energy Transition. Your work will focus on transformational and innovative engagements supporting global integrated energy companies and gas network clients (such as Cadent and National Gas Transmission) as they pivot their business towards lower carbon and sustainable energy sources. Your work will focus on diverse topics and assignments related to energy strategy, decarbonisation of heat, industry, transport and power generation, large scale innovation, gas market development, business transformation and low carbon energy solutions, with a particular emphasis on hydrogen, biofuels and carbon dioxide from carbon capture and storage. In this role, you will be responsible for: Working with regional and international leadership to grow the energy providers practice in the UK, with a particular focus on international energy companies, through Engaging with potential clients to understand their key challenges and needs; Defining a compelling value proposition aligned with the client's needs. Supporting development of client sales opportunities, focused especially on gas sector companies but not limited to this; Collaborating cross-practice to build compelling new solution offerings that resonate with target clients Delivering successful consulting engagements by: Project managing multiple and/or more complex consulting engagements; Completing engagements at or above targeted profitability through effective management of project scope, client expectations and team productivity Generating new and unique ideas and using solid judgment to determine which ideas will have greatest likelihood of success; Being an effective part of the local team while engaging with international teams and networks for subject matter experts; Playing a key role in the execution of innovative solutions and application of technical knowledge and best practices. Mentoring and managing local junior staff. Our team members manage their own tasks and schedules while carrying out high quality client work. Our consultants must demonstrate considerable business acumen and an acute focus on maximizing client value and building relationships over time. What You Will Need: 5+ years of energy sector/utilities experience including strategy or management consulting or a related field Knowledge and experience of the gas system, either from work with a gas network or another participant in gas value chain Strong analysis skills, including numeracy and qualitative and quantitative reasoning Experience delivering strategy, business, or technology transformation engagements Experience with project management to deliver high quality work via teams Business case or proposal writing experience including budget development, timeline management, and stakeholder engagement and input facilitation What Would Be Nice To Have: MBA or other master's degree in business, economics, finance, science, technology, engineering, or mathematics Knowledge and experience with natural gas pipeline infrastructure asset management, operations, and business models Knowledge of the GB energy market, including policy and regulation that applies to the gas sector Knowledge and experience in the energy, power and utilities, or infrastructure industries Knowledge and experience with hydrogen and carbon capture and storage technologies and business models What Would Be Nice To Have: Knowledge and experience in power or gas systems, pipeline infrastructure, grid integration of decentralised sources, decarbonisation of the energy sector, business transformation and change management Knowledge and experience in industry topics such as: sustainability, the hydrogen economy, advanced energy technologies, renewable energy, distributed generation, electricity generation, utility regulation, power / or gas sales What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Similar Jobs (4) Senior Consultant - Power Systems - International Energy Providers locations GB - London time type Full time posted on Posted 18 Days Ago Senior Consultant - International Energy Providers - UK locations GB - London time type Full time posted on Posted 13 Days Ago Managing Consultant - Central and Local Government locations GB - London time type Full time posted on Posted 18 Days Ago Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 13,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.
Apr 16, 2024
Full time
Managing Consultant - Gas System - International Energy Providers page is loaded Managing Consultant - Gas System - International Energy Providers Apply locations GB - London time type Full time posted on Posted 13 Days Ago job requisition id 16800 Job Family: Sustainability Consulting Travel Required: Up to 25% Clearance Required: None What You Will Do: We are looking for someone to join our International Energy Providers market team in the UK as a Managing Consultant, focusing on our low carbon gas portfolio as a key element of our work supporting the Energy Transition. Your work will focus on transformational and innovative engagements supporting global integrated energy companies and gas network clients (such as Cadent and National Gas Transmission) as they pivot their business towards lower carbon and sustainable energy sources. Your work will focus on diverse topics and assignments related to energy strategy, decarbonisation of heat, industry, transport and power generation, large scale innovation, gas market development, business transformation and low carbon energy solutions, with a particular emphasis on hydrogen, biofuels and carbon dioxide from carbon capture and storage. In this role, you will be responsible for: Working with regional and international leadership to grow the energy providers practice in the UK, with a particular focus on international energy companies, through Engaging with potential clients to understand their key challenges and needs; Defining a compelling value proposition aligned with the client's needs. Supporting development of client sales opportunities, focused especially on gas sector companies but not limited to this; Collaborating cross-practice to build compelling new solution offerings that resonate with target clients Delivering successful consulting engagements by: Project managing multiple and/or more complex consulting engagements; Completing engagements at or above targeted profitability through effective management of project scope, client expectations and team productivity Generating new and unique ideas and using solid judgment to determine which ideas will have greatest likelihood of success; Being an effective part of the local team while engaging with international teams and networks for subject matter experts; Playing a key role in the execution of innovative solutions and application of technical knowledge and best practices. Mentoring and managing local junior staff. Our team members manage their own tasks and schedules while carrying out high quality client work. Our consultants must demonstrate considerable business acumen and an acute focus on maximizing client value and building relationships over time. What You Will Need: 5+ years of energy sector/utilities experience including strategy or management consulting or a related field Knowledge and experience of the gas system, either from work with a gas network or another participant in gas value chain Strong analysis skills, including numeracy and qualitative and quantitative reasoning Experience delivering strategy, business, or technology transformation engagements Experience with project management to deliver high quality work via teams Business case or proposal writing experience including budget development, timeline management, and stakeholder engagement and input facilitation What Would Be Nice To Have: MBA or other master's degree in business, economics, finance, science, technology, engineering, or mathematics Knowledge and experience with natural gas pipeline infrastructure asset management, operations, and business models Knowledge of the GB energy market, including policy and regulation that applies to the gas sector Knowledge and experience in the energy, power and utilities, or infrastructure industries Knowledge and experience with hydrogen and carbon capture and storage technologies and business models What Would Be Nice To Have: Knowledge and experience in power or gas systems, pipeline infrastructure, grid integration of decentralised sources, decarbonisation of the energy sector, business transformation and change management Knowledge and experience in industry topics such as: sustainability, the hydrogen economy, advanced energy technologies, renewable energy, distributed generation, electricity generation, utility regulation, power / or gas sales What We Offer: Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace. About Guidehouse Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee. Similar Jobs (4) Senior Consultant - Power Systems - International Energy Providers locations GB - London time type Full time posted on Posted 18 Days Ago Senior Consultant - International Energy Providers - UK locations GB - London time type Full time posted on Posted 13 Days Ago Managing Consultant - Central and Local Government locations GB - London time type Full time posted on Posted 18 Days Ago Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting. By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation. Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success. The company has more than 13,000 professionals in over 50 locations globally. Guidehouse is a Veritas Capital portfolio company, led by seasoned professionals with proven and diverse expertise in traditional and emerging technologies, markets, and agenda-setting issues driving national and global economies.
End Date Wednesday 17 April 2024 Salary Range £85,255 - £155,465 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary . Job Description JOB TITLE: Software Engineer Team Manager SALARY: £86,964 - £102,310 LOCATION: Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh location. About this opportunity Come join LBG s Protection Platform, where we help our customers plan for the unexpected events in life. Our life and critical illness products help thousands of people every year. Help us build on our brand new strategic architecture to help even more. We are a talented and welcoming team - come make us even better. You're a software engineer team lead with experience in Enterprise JavaScript, both front and back-end. You can rapidly assimilate domain knowledge and apply this in a sophisticated technical environment. You can productively collaborate. You manage people, supporting and growing their careers. You build teams that always deliver. About us We re on an exciting journey and there couldn t be a better time to join us. The investments we re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. What you ll need You will be expected to spend up to half your time managing colleagues. Hence a passion for encouraging, mentoring & motivating those around you is essential. Technically, you must have proven experience leading Software Engineers in: Enterprise JavaScript/Typescript - React.js and Node.js Automated testing Microservices using OpenAPI and Kubernetes And any experience of these would be really useful Nest.js Enterprise integrations and infrastructure Build and deployment technologies for private and public cloud About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you re excited by the thought of becoming part of our team, get in touch. We d love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Apr 16, 2024
Full time
End Date Wednesday 17 April 2024 Salary Range £85,255 - £155,465 We support flexible working - click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary . Job Description JOB TITLE: Software Engineer Team Manager SALARY: £86,964 - £102,310 LOCATION: Edinburgh HOURS: Full-time WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at our Edinburgh location. About this opportunity Come join LBG s Protection Platform, where we help our customers plan for the unexpected events in life. Our life and critical illness products help thousands of people every year. Help us build on our brand new strategic architecture to help even more. We are a talented and welcoming team - come make us even better. You're a software engineer team lead with experience in Enterprise JavaScript, both front and back-end. You can rapidly assimilate domain knowledge and apply this in a sophisticated technical environment. You can productively collaborate. You manage people, supporting and growing their careers. You build teams that always deliver. About us We re on an exciting journey and there couldn t be a better time to join us. The investments we re making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. What you ll need You will be expected to spend up to half your time managing colleagues. Hence a passion for encouraging, mentoring & motivating those around you is essential. Technically, you must have proven experience leading Software Engineers in: Enterprise JavaScript/Typescript - React.js and Node.js Automated testing Microservices using OpenAPI and Kubernetes And any experience of these would be really useful Nest.js Enterprise integrations and infrastructure Build and deployment technologies for private and public cloud About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it s why we especially welcome applications from under-represented groups. We re disability confident. So, if you d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 30 days holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies If you re excited by the thought of becoming part of our team, get in touch. We d love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Job title: Senior/ Principal Electrical Engineer Company: Jacobs Job description: Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology - we're integrating a multitude of these solution elements to build the smart environments of tomorrow. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Work-life balance and flexibility is a key focus area for Jacobs. We're happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business. About the Opportunity Due to our expanding portfolio of design projects and long-term framework expansion, we have an exciting opportunity for a Electrical Building Services Engineer to join our Building Services design team. We are looking for an individual who is looking to further develop their existing engineering design experience within the Buildings sector to be based in our Birmingham, Manchester or London Office. Cities and Places deliver exciting and challenging projects across a broad range of sectors including transport infrastructure, defence, education, research and technology. This opportunity is for Senior/Principle Engineer level Electrical Building Services Engineers with strong client interfacing skills to lead the technical design delivery and discipline integration of electrical systems into projects delivered by the Cities and Places business. Using their excellent project experience, technical and communication skills, the candidate will work with Senior and Principal level engineers to produce designs and associated deliverables for programmes that ensure Jacobs maintains the highest technical standards, levels of service and quality for our clients. Key requirements for this role are good communication skills with a collaborative working and positive, can-do attitude. The ability to work as part of a project team will be essential and form part of your day-to-day work ethic. You will need to be able to work independently and take responsibility for decision-making and influence the delivery of your team. IET / MCIBSE accreditation or working towards. Qualification to Degree Standard in a relevant discipline, or equivalent experience and knowledge Knowledge and experience of UK building regulations is essential. Experience of working within Building Services engineering design consultancy practice. Working knowledge of AutoCad & Revit MEP Working knowledge of electrical design software such as Stabicad, ETAP and interpretation of results Sustainable technology integration knowledge and experience. An appreciation of quality assurance and business management Good communication skills Project Management experience. Able to work effectively with colleagues and with a professional approach to external clients. An enquiring approach with a desire to explore innovative ideas whilst still understanding the need for a good commercial balance. Must be of smart appearance with a professional attitude and enthusiastic. Being able to work as part of a multi-disciplinary team. Good report writing skills, with good overall MS Office experience. Available to travel short term in UK and overseas. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Expected salary: Location: London Job date: Wed, 24 Jan :58:56 GMT Apply for the job now! ad_2
Apr 15, 2024
Full time
Job title: Senior/ Principal Electrical Engineer Company: Jacobs Job description: Start your Jacobs career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. Our People & Places Solutions business - reinforces our drive to improve the lives of people everywhere and epitomizes the "why" of what we do - the tremendous positive impact and value our solutions bring to our communities and society. From facilities delivering life-saving therapies and ensuring clean water to enabling the connection of people through all modes of transportation and providing access to technology - we're integrating a multitude of these solution elements to build the smart environments of tomorrow. At Jacobs, we'll inspire and empower you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow. With more than 55,000 people in 40 countries, working at Jacobs offers an exciting range of opportunities to develop your career within a supportive and diverse team who always strive to do the right thing for our people, clients and communities. People are Jacobs' greatest asset, and we offer a competitive package to retain and attract the best talent. In addition to the benefits you'd expect, UK employees also receive free single medical cover and digital GP service, family-friendly benefits such as enhanced parental leave pay and free membership of employee assistance and parental programmes, plus reimbursement towards relevant professional development and memberships. We also give back to our communities through our Collectively program which incorporates matched-funding, paid volunteering time and charitable donations. Work-life balance and flexibility is a key focus area for Jacobs. We're happy to discuss hybrid, part-time and flexible working hours, patterns and locations to suit you and our business. About the Opportunity Due to our expanding portfolio of design projects and long-term framework expansion, we have an exciting opportunity for a Electrical Building Services Engineer to join our Building Services design team. We are looking for an individual who is looking to further develop their existing engineering design experience within the Buildings sector to be based in our Birmingham, Manchester or London Office. Cities and Places deliver exciting and challenging projects across a broad range of sectors including transport infrastructure, defence, education, research and technology. This opportunity is for Senior/Principle Engineer level Electrical Building Services Engineers with strong client interfacing skills to lead the technical design delivery and discipline integration of electrical systems into projects delivered by the Cities and Places business. Using their excellent project experience, technical and communication skills, the candidate will work with Senior and Principal level engineers to produce designs and associated deliverables for programmes that ensure Jacobs maintains the highest technical standards, levels of service and quality for our clients. Key requirements for this role are good communication skills with a collaborative working and positive, can-do attitude. The ability to work as part of a project team will be essential and form part of your day-to-day work ethic. You will need to be able to work independently and take responsibility for decision-making and influence the delivery of your team. IET / MCIBSE accreditation or working towards. Qualification to Degree Standard in a relevant discipline, or equivalent experience and knowledge Knowledge and experience of UK building regulations is essential. Experience of working within Building Services engineering design consultancy practice. Working knowledge of AutoCad & Revit MEP Working knowledge of electrical design software such as Stabicad, ETAP and interpretation of results Sustainable technology integration knowledge and experience. An appreciation of quality assurance and business management Good communication skills Project Management experience. Able to work effectively with colleagues and with a professional approach to external clients. An enquiring approach with a desire to explore innovative ideas whilst still understanding the need for a good commercial balance. Must be of smart appearance with a professional attitude and enthusiastic. Being able to work as part of a multi-disciplinary team. Good report writing skills, with good overall MS Office experience. Available to travel short term in UK and overseas. Our Culture Our values stand on a foundation of safety, integrity, inclusion and diversity. We put people at the heart of our business and we truly believe that by supporting one another through our culture of caring, we all succeed. We value positive mental health and a sense of belonging for all employees. We aim to embed inclusion and diversity in everything we do. We know that if we are inclusive, we're more connected, and if we are diverse, we're more creative. We accept people for who they are, regardless of age, disability, gender identity, gender expression, marital status, mental health, race, faith or belief, sexual orientation, socioeconomic background, and whether you're pregnant or on family leave. This is reflected in our wide range of Global Employee Networks centred on inclusion and diversity - ACE, Careers, Enlace, Harambee, OneWorld, Prism, Vetnet, and Women's - Jacobs partners with VERCIDA to help us attract and retain diverse talent. For greater online accessibility please visit to view and access our roles. As a Disability Confident employer, we will interview all disabled applicants who meet the minimum criteria for a vacancy. We welcome applications from candidates who are seeking flexible working and from those who may not meet all the listed requirements for a role If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please . Your application experience is important to us and we're keen to adapt to make every interaction even better. We welcome feedback on our recruitment process and if you need more from us before deciding to join Jacobs then All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Expected salary: Location: London Job date: Wed, 24 Jan :58:56 GMT Apply for the job now! ad_2
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 15, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!
Apr 15, 2024
Full time
Job Description The Director, System & Platform Operations is a technical leadership role that is responsible for the support, reliability and stability of CitrusAd production systems, environments and offerings. The team owns the reliability vision for the company, driving continuous improvement through a combination of development and operations initiatives as well as process excellence. This position and their team has solid-line responsibility for operations including the deployment, management, monitoring, reporting, troubleshooting, and repair of production systems. Core to the success of the role is to provide a premium customer support experience focused on a "centre of excellence" that allows for a full-service delivery support cycle. The Platform Operations team is responsible for supporting all retailers once they are live. Critically important is how this team collaborates and liaises with other teams such as Customer Support, Client Integration Engineering, Engineering and Customer Success teams. This role ensures production stability and facilitates rapid release of new products and features by balancing the needs of delivery teams and business stakeholders. They ensure flawless ongoing operational functionality to meet increasing customer demands. Collaborating closely with the Engineering team, they maintain system stability and support Customer Integration Engineering from an environment's perspective. Additionally, they lead the team responsible for ensuring 24/7 service availability, crucial for CitrusAd's success. Responsibilities Operational Practices Establish and manage operational practices and ensure we design, implement and operate a support model that is fit for purpose for our future. Production Monitoring and Operational Reporting Adopt a "Measure Everything" approach to ensure that internal service level objectives and customer service levels agreements are exceeded including executive level reporting on operational health metrics such as SLAs, incident resolution, performance, availability, reliability, capacity etc. Customer Support & Incident Management Own incident management processes and on call response. Change Management Uphold processes and procedures to manage change across production platforms System Reliability Work with the wider Engineering, Product, Delivery and Security teams to ensure that appropriate attention is given to production/system reliability. IT Service Management Execute Service Management processes including Change, Config, Service Level, Performance, Incident and Problem Management to deliver a high level of support and system availability Leadership and Direction Set and communicate the strategy for achieving the Group's mission, vision and values within the Technology and Operations space, together with the broad actions needed to implement it; inspire a large or diverse workforce to commit to these and to doing extraordinary things to achieve the organization's business goals. Performance Management Manage and report on business performance; hold direct reports accountable for achievement of business plans, and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value. Organisational Capability Identify the capabilities needed to meet the current and emerging business needs of a significant function. Organisational Planning Define the detailed organization structure to align with corporate principles, define the relationship between elements of the organization, and define the responsibilities of senior leaders, to enable the organization to achieve its business objectives. Technical Developments, Process Improvement and Simplification Discuss and recommend more complex or innovative technical developments to improve the quality of software and supporting infrastructure to better meet users' needs. Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media Knowledge, Skills and Experience 1-2+ years platform operations engineering, SRE, or DevOps experience and industry experience in a support role in a business-to-business, large/strategic customer segment Experience with configuration, migration and deployment experience related to GCP, Azure or AWS IaaS/PaaS technologies Deep understanding of microservice architecture and best practices advantageous experience gained within Ad technologies and API-based systems Demonstrable expertise in managing large-scale, reliable distributed applications Experience working with multi region geo-localized data and services, running high-availability database systems in a production environment Experience operating complex multi-datacenter, multi-cluster environment and a strong understanding of multi-tenancy and security Experience with enterprise-class SQL, NoSQL and big data databases Knowledge in debugging issues in the following languages: JavaScript, SQL, HTML, XML Additional Information About Epsilon Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit When you're one of us, you get to run with the best. For decades, we've been helping Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF225250BCompany Description CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that's refreshing! In 2023, we saw an amazing year of growth for our organization, with the focus being on diversifying from our core platform/technology only offering and expanding into the retail media sector via services, as well as creating the largest US ecommerce grocery network. Each strategic move has meant more success and allowed us to continue to win against our competitors. In September 2021 CitrusAd was acquired by the Publicis Groupe (FTSE 100 Company), the third largest communications Group in the world. We are now proud to be part of their overall Global Media business, delivering excellence in eCommerce. At CitrusAd, we are committed to fueling our team members' passion for creativity, collaboration, and desire to learn and grow. After all, it's our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!