Infrastructure Support Engineer Primarily based in Basingstoke with occasional travel to customer sites Full Time £45,000 to £48,000 per annum Our client, a successful Microsoft Gold Partner, is looking for a dedicated individual to join their growing Managed Service team as an Infrastructure Support Engineer. Your main responsibility will be to provide comprehensive support (from basic to advanced) to customers, focusing on both on-premise and Microsoft Cloud Technologies. If you have a solid IT support background, problem-solving skills, and a commitment to exceptional customer service, this role is perfect for you. Prior experience with Microsoft on-premise technologies (like Hyper-V, Windows Server Operating System, Active Directory, Patch Management, and Server monitoring) is crucial. Familiarity with cloud technologies such as Microsoft 365 & Azure IaaS is also desirable. Are you the right person for the job? Core Technical Skills: Minimum of 5 years experience in a Windows Infrastructure support environment, or a strong IT background with relevant education Windows Service OS including Management and Maintenance (specifically capacity and patch management processes) Microsoft Hyper-V Working knowledge of Active Directory (DHCP, DNS, NPS and GPOS). Certificate Services SCCM and MDT operating system management Fileserver Cluster Services Microsoft DPM SANs and iSCSI connections Core Networking knowledge and troubleshooting Microsoft Lighthouse and Sentinel Core Role Expectations: Excellent customer service skills Good communication skills and the ability to work in a team Managing and maintaining processes, procedures and documentation Problem solving and analytical skills A flexible approach to the working day (where required) Full UK Driving Licence and access to a vehicle Desirable Skills Experience of supporting Microsoft Windows 10/11 Any formal qualifications will be desirable but not required Microsoft RDP Gateways Dell Compellent and Powerline appliances Microsoft MCP or equivalent Knowledge of Azure IaaS (VM, Networking and VPN) PowerShell scripting knowledge for Exchange, Azure and Microsoft 365 Knowledge and Experience of Microsoft 365 (Exchange Online, User Management, Teams) Previous experience with a Managed Service Provider ITIL Certification or Experience What will your role look like? Proactive support - ensure operational tasks for customer estates are conducted in line with operational procedures and agreed SLAs including monitoring and event management and patch deployment Reactive support - ensure that IT issues and requests from our customers are resolved promptly and effectively to ensure a great customer experience is delivered You will work alongside the Technical Support Manager reviewing and reporting on customer service delivery and identifying potential improvements You will be required to provide a level of Public Holiday escalation cover within the team What can you expect in return? A competitive package A dynamic, flexible and relaxed working environment The opportunity to develop Microsoft Technical skills and qualifications 25 days annual leave Company pension contribution What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Mar 29, 2024
Full time
Infrastructure Support Engineer Primarily based in Basingstoke with occasional travel to customer sites Full Time £45,000 to £48,000 per annum Our client, a successful Microsoft Gold Partner, is looking for a dedicated individual to join their growing Managed Service team as an Infrastructure Support Engineer. Your main responsibility will be to provide comprehensive support (from basic to advanced) to customers, focusing on both on-premise and Microsoft Cloud Technologies. If you have a solid IT support background, problem-solving skills, and a commitment to exceptional customer service, this role is perfect for you. Prior experience with Microsoft on-premise technologies (like Hyper-V, Windows Server Operating System, Active Directory, Patch Management, and Server monitoring) is crucial. Familiarity with cloud technologies such as Microsoft 365 & Azure IaaS is also desirable. Are you the right person for the job? Core Technical Skills: Minimum of 5 years experience in a Windows Infrastructure support environment, or a strong IT background with relevant education Windows Service OS including Management and Maintenance (specifically capacity and patch management processes) Microsoft Hyper-V Working knowledge of Active Directory (DHCP, DNS, NPS and GPOS). Certificate Services SCCM and MDT operating system management Fileserver Cluster Services Microsoft DPM SANs and iSCSI connections Core Networking knowledge and troubleshooting Microsoft Lighthouse and Sentinel Core Role Expectations: Excellent customer service skills Good communication skills and the ability to work in a team Managing and maintaining processes, procedures and documentation Problem solving and analytical skills A flexible approach to the working day (where required) Full UK Driving Licence and access to a vehicle Desirable Skills Experience of supporting Microsoft Windows 10/11 Any formal qualifications will be desirable but not required Microsoft RDP Gateways Dell Compellent and Powerline appliances Microsoft MCP or equivalent Knowledge of Azure IaaS (VM, Networking and VPN) PowerShell scripting knowledge for Exchange, Azure and Microsoft 365 Knowledge and Experience of Microsoft 365 (Exchange Online, User Management, Teams) Previous experience with a Managed Service Provider ITIL Certification or Experience What will your role look like? Proactive support - ensure operational tasks for customer estates are conducted in line with operational procedures and agreed SLAs including monitoring and event management and patch deployment Reactive support - ensure that IT issues and requests from our customers are resolved promptly and effectively to ensure a great customer experience is delivered You will work alongside the Technical Support Manager reviewing and reporting on customer service delivery and identifying potential improvements You will be required to provide a level of Public Holiday escalation cover within the team What can you expect in return? A competitive package A dynamic, flexible and relaxed working environment The opportunity to develop Microsoft Technical skills and qualifications 25 days annual leave Company pension contribution What s next? It s easy! Click APPLY now! We can t wait to hear from you! Your data will be handled in line with GDPR.
Integration Test Engineer (multiple head count) Contract Outside IR35 Duration:12 months Location: Portsmouth OR Bath Clearance Required: SC Eligible Key Skills : Experienced writing Test Scripts for acceptance testing of an IT system. Military IS systems, Military Information Services. I am presently seeking candidates for the positions of an Integration Test & Trial Engineer to join a leading defence organisation. The Role: So, what will you be doing as an Integration Test & Trial Engineer? Servers will assume the crucial responsibility of writing test scripts for the acceptance testing phase of an IT system. This role involves reporting to the project Test Managers and seamlessly integrating into the IT&T team. Responsibilities include developing and refining test scripts for Core/Hub Networks, conducting both formal and informal testing as per the System Test Plan, and validating test scripts on Test & Development Rigs. What are we looking for in our next Integration Test & Trial Engineer? Experience : Proficient in preparing comprehensive test documentation encompassing test plans, test scripts, evidence collection, defect reports, and progress updates. Skilled in executing functional, non-functional, and regression testing procedures. Proficient in the installation and configuration of Microsoft Windows Server 2012R2/16 core roles and features. Competent in documenting test procedures thoroughly and crafting detailed release notes. Skills: Extensive familiarity with Microsoft Server 2012R2/16 technologies including AD, DNS, DHCP, Group Policy, Exchange, SfB, SQL, etc. Strong communication skills, adept at engaging diverse audiences with varying perspectives. Demonstrated critical thinking and analytical abilities. Knowledge of or experience with military IS systems. Proficiency in MCSE/MCSA Server 2012R2 and VMWARE VCP. Experience in virtualization technologies such as VDI and multi-tenancy. Familiarity with Military Information Services like NATO FAS, UK Base Services, and MOD Business management applications. Solid understanding of PKI integration and utilization, preferably with Defence PKI experience. Experience using Confluence and Jira, with a background in Agile methodologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Integration Test & Trial Engineer this is the opportunity for you! How to Apply: Ready to raise the bar for Integration Test & Trial Engineers? Showcase your expertise and passion for Integration Test & Trial Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Portsmouth or Bath. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Mar 29, 2024
Contractor
Integration Test Engineer (multiple head count) Contract Outside IR35 Duration:12 months Location: Portsmouth OR Bath Clearance Required: SC Eligible Key Skills : Experienced writing Test Scripts for acceptance testing of an IT system. Military IS systems, Military Information Services. I am presently seeking candidates for the positions of an Integration Test & Trial Engineer to join a leading defence organisation. The Role: So, what will you be doing as an Integration Test & Trial Engineer? Servers will assume the crucial responsibility of writing test scripts for the acceptance testing phase of an IT system. This role involves reporting to the project Test Managers and seamlessly integrating into the IT&T team. Responsibilities include developing and refining test scripts for Core/Hub Networks, conducting both formal and informal testing as per the System Test Plan, and validating test scripts on Test & Development Rigs. What are we looking for in our next Integration Test & Trial Engineer? Experience : Proficient in preparing comprehensive test documentation encompassing test plans, test scripts, evidence collection, defect reports, and progress updates. Skilled in executing functional, non-functional, and regression testing procedures. Proficient in the installation and configuration of Microsoft Windows Server 2012R2/16 core roles and features. Competent in documenting test procedures thoroughly and crafting detailed release notes. Skills: Extensive familiarity with Microsoft Server 2012R2/16 technologies including AD, DNS, DHCP, Group Policy, Exchange, SfB, SQL, etc. Strong communication skills, adept at engaging diverse audiences with varying perspectives. Demonstrated critical thinking and analytical abilities. Knowledge of or experience with military IS systems. Proficiency in MCSE/MCSA Server 2012R2 and VMWARE VCP. Experience in virtualization technologies such as VDI and multi-tenancy. Familiarity with Military Information Services like NATO FAS, UK Base Services, and MOD Business management applications. Solid understanding of PKI integration and utilization, preferably with Defence PKI experience. Experience using Confluence and Jira, with a background in Agile methodologies. My client is keen to get this position filled ASAP, so if you feel you have the skills and desire to provide passion and drive as the next Integration Test & Trial Engineer this is the opportunity for you! How to Apply: Ready to raise the bar for Integration Test & Trial Engineers? Showcase your expertise and passion for Integration Test & Trial Submit your updated resume and a cover letter outlining your experience and enthusiasm for joining our team in Portsmouth or Bath. Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Job Advert ICT Support Engineer Job Type: Full-time, Permanent Location: Knowsley, Liverpool Job Type: Information Technology, Credit Services Salary: £25,000 - £26,500pa dependent on skills and experience About Ardent Credit Services Ltd Ardent, which is authorised and regulated by the Financial Conduct Authority, has a reputation for providing professional and compliant debt recovery and collection services to a large range of blue-chip clients. This success has been built on an ethos of attention to detail, going the extra mile and a desire to be the best. Ardent is a growing business and aims to be at the forefront of delivering intelligent solutions, formulating informed decisions through data analysis, to give us the edge in a challenging market. We are part of the Phillips & Cohen Associates family, with an exceptionally dedicated team. We know we can only deliver success with great people and great systems. ICT Support Engineer We now have an exciting new position for an ICT Support Engineer, reporting to the IT Manager, who will support and deliver the operation and integration of ICT Services within Ardent's ongoing growth phase. Ardent Credit Services Ltd is technology-driven and the ICT Support Engineer will be fundamental in supporting and delivering IT solutions aligned with business need. We operate within ISO27001 and Information Security is of utmost importance to our business, clients and customers. The provision of ICT Services is key to the company's goals and success and requires delivery of a secure and available infrastructure to ensure that we can operate with the highest level of efficiency, productivity and security. The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a 'right first time' approach and attitude. Role Requirements & Duties Provide 1st line support, assistance, and problem solving for stakeholders Provide troubleshooting, monitoring and maintenance of the ICT systems Collaborating to maintaining ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001). Maintain an overall understanding of the operation of the ICT infrastructure and integration for a quick support and troubleshooting Ensure that the workforce has effective and efficient IT support to maximise productivity Provide 1st line support on issues including (but not limited to): Hardware issues Networking issues OS issues Software issues OS and Software configuration OS and software maintenance Antivirus management Patch and upgrade management (with specific reference to WSUS) Proactively detect and report patterns of issues in the infrastructure Advise on software updates/upgrades, new software products to improve workforce efficiency and productivity Advise and report on any configuration issues Advise on and complete automated checks to improve the detection and correction of issues Essential Experience and Skills The ideal candidate will have the following skills and experience: Microsoft Windows 10, Windows Server 2019 Microsoft Active Directory Domain Services Microsoft Office 365 IT Helpdesk experience Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi) Software installation and maintenance IT Hardware maintenance and support Antivirus management Cyber Security Awareness Excellent Communication - both written and verbal Flexible and ability to prioritise workload according to challenging deadlines Ability to work well under pressure in a highly regulated environment Ability to engage with stakeholders at all levels A consistent professional approach to all tasks Desirable skills Linux Operating Systems (RedHat/Debian based distributions) Virtualisation (Hyper-V) Open Source technologies What's in it for you? Working hours Monday - Friday 9am - 5.15pm with occasional Saturday working Luxurious office environment for this office-based role Secure car parking spaces available 29 days holidays per year including 8 bank holidays increasing with tenure Healthcare and Dental Schemes Company pension plan Life Assurance Salary Sacrifice Electric Cars and Cycle2work schemes Qualifying period applies for these benefits We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our 'Privacy Notice & Cifas Fair Processing Notice for Candidates' which is available at the Phillips & Cohen UK website.
Mar 29, 2024
Full time
Job Advert ICT Support Engineer Job Type: Full-time, Permanent Location: Knowsley, Liverpool Job Type: Information Technology, Credit Services Salary: £25,000 - £26,500pa dependent on skills and experience About Ardent Credit Services Ltd Ardent, which is authorised and regulated by the Financial Conduct Authority, has a reputation for providing professional and compliant debt recovery and collection services to a large range of blue-chip clients. This success has been built on an ethos of attention to detail, going the extra mile and a desire to be the best. Ardent is a growing business and aims to be at the forefront of delivering intelligent solutions, formulating informed decisions through data analysis, to give us the edge in a challenging market. We are part of the Phillips & Cohen Associates family, with an exceptionally dedicated team. We know we can only deliver success with great people and great systems. ICT Support Engineer We now have an exciting new position for an ICT Support Engineer, reporting to the IT Manager, who will support and deliver the operation and integration of ICT Services within Ardent's ongoing growth phase. Ardent Credit Services Ltd is technology-driven and the ICT Support Engineer will be fundamental in supporting and delivering IT solutions aligned with business need. We operate within ISO27001 and Information Security is of utmost importance to our business, clients and customers. The provision of ICT Services is key to the company's goals and success and requires delivery of a secure and available infrastructure to ensure that we can operate with the highest level of efficiency, productivity and security. The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a 'right first time' approach and attitude. Role Requirements & Duties Provide 1st line support, assistance, and problem solving for stakeholders Provide troubleshooting, monitoring and maintenance of the ICT systems Collaborating to maintaining ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001). Maintain an overall understanding of the operation of the ICT infrastructure and integration for a quick support and troubleshooting Ensure that the workforce has effective and efficient IT support to maximise productivity Provide 1st line support on issues including (but not limited to): Hardware issues Networking issues OS issues Software issues OS and Software configuration OS and software maintenance Antivirus management Patch and upgrade management (with specific reference to WSUS) Proactively detect and report patterns of issues in the infrastructure Advise on software updates/upgrades, new software products to improve workforce efficiency and productivity Advise and report on any configuration issues Advise on and complete automated checks to improve the detection and correction of issues Essential Experience and Skills The ideal candidate will have the following skills and experience: Microsoft Windows 10, Windows Server 2019 Microsoft Active Directory Domain Services Microsoft Office 365 IT Helpdesk experience Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi) Software installation and maintenance IT Hardware maintenance and support Antivirus management Cyber Security Awareness Excellent Communication - both written and verbal Flexible and ability to prioritise workload according to challenging deadlines Ability to work well under pressure in a highly regulated environment Ability to engage with stakeholders at all levels A consistent professional approach to all tasks Desirable skills Linux Operating Systems (RedHat/Debian based distributions) Virtualisation (Hyper-V) Open Source technologies What's in it for you? Working hours Monday - Friday 9am - 5.15pm with occasional Saturday working Luxurious office environment for this office-based role Secure car parking spaces available 29 days holidays per year including 8 bank holidays increasing with tenure Healthcare and Dental Schemes Company pension plan Life Assurance Salary Sacrifice Electric Cars and Cycle2work schemes Qualifying period applies for these benefits We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our 'Privacy Notice & Cifas Fair Processing Notice for Candidates' which is available at the Phillips & Cohen UK website.
IT Manager Glasgow or Edinburgh - Hybrid Salary: £55,000 - £75,000 DOE Are you ready to lead the charge in revolutionising financial data automation? Our client are seeking a dynamic and experienced Technical IT Manager to join their innovative team. The Company : Our client are at the forefront of transforming financial data management for a wide range of clients, from dynamic FinTech startups to global banking institutions. Their platform simplifies complex data processes, automates critical business operations, and ensures compliance with regulatory standards. Join us in setting the new standard for financial data automation and driving better business outcomes for our diverse portfolio of clients. The Opportunity: As the Technical IT Manager, you will play a pivotal role in leading the internal IT team to deliver exceptional support services to staff. This is an exciting opportunity to leverage your technical expertise and leadership skills to drive innovation and excellence within our organisation. Key Responsibilities: Lead and mentor a team of IT Support Engineers Troubleshoot complex technical issues related to Windows Hybrid Domain, Microsoft 365, and end-user computing Collaborate with cross-functional teams to align IT initiatives with business objectives Develop and maintain automation scripts for AD/AAD management Implement infrastructure-as-code solutions for AD/AAD resource management Ensure strong controls for identity and access management Establish robust asset management protocols Monitor security policies and procedures to ensure compliance across the organization Conduct regular audits and assessments to identify areas for improvement Skills and Expertise Required: Minimum 3 years of experience in Azure, including Azure Active Directory, Virtual Machines, Firewall, Networking, Site Recovery, and Sentinel Minimum 2 years of experience managing or mentoring an IT team Minimum 5 years of experience in IT/EUC support roles Proficiency in Windows system administration (Active Directory & Windows Server) Strong scripting skills (PowerShell/Bash) Experience with ticket management (ITIL) Desirable Skills: Linux administration (CentOS, AlmaLinux) Automation tooling (Terraform, Azure DevOps, Ansible) Database administration (MS-SQL) Internal network design, implementation, and management Experience setting up office networks for 20-200 users Experience managing office internet access and secure communications Why Work for Us: We value our employees and offer a range of benefits to support their well-being and professional growth, including: Generous holiday package Birthday leave Discretionary bonus scheme Pension scheme Income protection Private healthcare Health and well-being activities Flexible/hybrid working options Financial well-being advisors High-street discount codes Access to learning platforms and training courses Fundraising activities and charity events Get in touch with Zoe for more information - (phone number removed), (url removed) or get in touch via LinkedIn.
Mar 29, 2024
Full time
IT Manager Glasgow or Edinburgh - Hybrid Salary: £55,000 - £75,000 DOE Are you ready to lead the charge in revolutionising financial data automation? Our client are seeking a dynamic and experienced Technical IT Manager to join their innovative team. The Company : Our client are at the forefront of transforming financial data management for a wide range of clients, from dynamic FinTech startups to global banking institutions. Their platform simplifies complex data processes, automates critical business operations, and ensures compliance with regulatory standards. Join us in setting the new standard for financial data automation and driving better business outcomes for our diverse portfolio of clients. The Opportunity: As the Technical IT Manager, you will play a pivotal role in leading the internal IT team to deliver exceptional support services to staff. This is an exciting opportunity to leverage your technical expertise and leadership skills to drive innovation and excellence within our organisation. Key Responsibilities: Lead and mentor a team of IT Support Engineers Troubleshoot complex technical issues related to Windows Hybrid Domain, Microsoft 365, and end-user computing Collaborate with cross-functional teams to align IT initiatives with business objectives Develop and maintain automation scripts for AD/AAD management Implement infrastructure-as-code solutions for AD/AAD resource management Ensure strong controls for identity and access management Establish robust asset management protocols Monitor security policies and procedures to ensure compliance across the organization Conduct regular audits and assessments to identify areas for improvement Skills and Expertise Required: Minimum 3 years of experience in Azure, including Azure Active Directory, Virtual Machines, Firewall, Networking, Site Recovery, and Sentinel Minimum 2 years of experience managing or mentoring an IT team Minimum 5 years of experience in IT/EUC support roles Proficiency in Windows system administration (Active Directory & Windows Server) Strong scripting skills (PowerShell/Bash) Experience with ticket management (ITIL) Desirable Skills: Linux administration (CentOS, AlmaLinux) Automation tooling (Terraform, Azure DevOps, Ansible) Database administration (MS-SQL) Internal network design, implementation, and management Experience setting up office networks for 20-200 users Experience managing office internet access and secure communications Why Work for Us: We value our employees and offer a range of benefits to support their well-being and professional growth, including: Generous holiday package Birthday leave Discretionary bonus scheme Pension scheme Income protection Private healthcare Health and well-being activities Flexible/hybrid working options Financial well-being advisors High-street discount codes Access to learning platforms and training courses Fundraising activities and charity events Get in touch with Zoe for more information - (phone number removed), (url removed) or get in touch via LinkedIn.
Our Client An established & growing MSP that provides high-quality IT support services to SMEs in East Anglia and London areas. Our client focuses on simplifying complex IT Systems into clear solutions for small and medium businesses to use directly and improve productivity. Role Descriptions The successful candidate will be responsible for troubleshooting and providing technical and customer support for operating systems, whilst providing excellent customer service to clients. Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. Support and maintain the infrastructure of a MS Hyper-V environment including VM's, SAN solutions and system applications. Compete system checks that include hardware, performance, configuration, asset inventory and database backups. Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications etc) on pre- production and production. Be a point of escalation of system issues and unplanned faults. Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues. Provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer. Maintain accurate and timely records of all technical issues in the company fault recording system. Keep up-to-date with various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working. Provide clear, well written technical documentation for a variety of purposes. Skills: 3 Years + IT, Server Support or IT Administration. Previous experience of offering over the phone & remote diagnostics. Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others. Excellent knowledge with MS OS (Server & Desktop) including MS AD, DNS, Group Policy Management. Good knowledge with MS Windows Servers (including Hyper-V) and Desktop and Storage Good knowledge with LAN/WAN/Firewall networking Need to be customer focused with the ability to communicate technical subject matter to non-technical end users or technically capable engineers. Able to work on own and in a team environment. Good time management skills; able to meet project deadlines. Ability to write clear, well structure reports and instructions. Highly organised with the ability to find field reference material quickly and pull out the required information in a concise manner. Participate in occasional out of hours work when required. 'Get things done' attitude. Must hold a full driving license. The client offers: Competitive Salary depending on experience. 25 days holiday plus bank holidays. Health Care Pension scheme Progression, training & development opportunities Social Events Overtime rate for out of hours work Ability to earn commission.
Mar 29, 2024
Full time
Our Client An established & growing MSP that provides high-quality IT support services to SMEs in East Anglia and London areas. Our client focuses on simplifying complex IT Systems into clear solutions for small and medium businesses to use directly and improve productivity. Role Descriptions The successful candidate will be responsible for troubleshooting and providing technical and customer support for operating systems, whilst providing excellent customer service to clients. Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. Support and maintain the infrastructure of a MS Hyper-V environment including VM's, SAN solutions and system applications. Compete system checks that include hardware, performance, configuration, asset inventory and database backups. Conduct the planning, testing, installation and rollout of system updates (Servers, Clients, Network, Applications etc) on pre- production and production. Be a point of escalation of system issues and unplanned faults. Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues. Provide timely and accurate remote telephone & remote system responses to site based technical issues and resolve as many system problems as possible without the need to send an engineer. Maintain accurate and timely records of all technical issues in the company fault recording system. Keep up-to-date with various 3rd party technology products. This may involve self-learning and a willingness to participate in internal and/or external training courses which may involve out of hours working. Provide clear, well written technical documentation for a variety of purposes. Skills: 3 Years + IT, Server Support or IT Administration. Previous experience of offering over the phone & remote diagnostics. Strong analytical skills, enquiring and investigative mind. Able to get to the root causes of a problem and communicate this clearly to others. Excellent knowledge with MS OS (Server & Desktop) including MS AD, DNS, Group Policy Management. Good knowledge with MS Windows Servers (including Hyper-V) and Desktop and Storage Good knowledge with LAN/WAN/Firewall networking Need to be customer focused with the ability to communicate technical subject matter to non-technical end users or technically capable engineers. Able to work on own and in a team environment. Good time management skills; able to meet project deadlines. Ability to write clear, well structure reports and instructions. Highly organised with the ability to find field reference material quickly and pull out the required information in a concise manner. Participate in occasional out of hours work when required. 'Get things done' attitude. Must hold a full driving license. The client offers: Competitive Salary depending on experience. 25 days holiday plus bank holidays. Health Care Pension scheme Progression, training & development opportunities Social Events Overtime rate for out of hours work Ability to earn commission.
IT Manager Glasgow or Edinburgh - Hybrid Salary: £55,000 - £75,000 DOE Are you ready to lead the charge in revolutionising financial data automation? Our client are seeking a dynamic and experienced Technical IT Manager to join their innovative team. The Company : Our client are at the forefront of transforming financial data management for a wide range of clients, from dynamic FinTech startups to global banking institutions. Their platform simplifies complex data processes, automates critical business operations, and ensures compliance with regulatory standards. Join us in setting the new standard for financial data automation and driving better business outcomes for our diverse portfolio of clients. The Opportunity: As the Technical IT Manager, you will play a pivotal role in leading the internal IT team to deliver exceptional support services to staff. This is an exciting opportunity to leverage your technical expertise and leadership skills to drive innovation and excellence within our organisation. Key Responsibilities: Lead and mentor a team of IT Support Engineers Troubleshoot complex technical issues related to Windows Hybrid Domain, Microsoft 365, and end-user computing Collaborate with cross-functional teams to align IT initiatives with business objectives Develop and maintain automation scripts for AD/AAD management Implement infrastructure-as-code solutions for AD/AAD resource management Ensure strong controls for identity and access management Establish robust asset management protocols Monitor security policies and procedures to ensure compliance across the organization Conduct regular audits and assessments to identify areas for improvement Skills and Expertise Required: Minimum 3 years of experience in Azure, including Azure Active Directory, Virtual Machines, Firewall, Networking, Site Recovery, and Sentinel Minimum 2 years of experience managing or mentoring an IT team Minimum 5 years of experience in IT/EUC support roles Proficiency in Windows system administration (Active Directory & Windows Server) Strong scripting skills (PowerShell/Bash) Experience with ticket management (ITIL) Desirable Skills: Linux administration (CentOS, AlmaLinux) Automation tooling (Terraform, Azure DevOps, Ansible) Database administration (MS-SQL) Internal network design, implementation, and management Experience setting up office networks for 20-200 users Experience managing office internet access and secure communications Why Work for Us: We value our employees and offer a range of benefits to support their well-being and professional growth, including: Generous holiday package Birthday leave Discretionary bonus scheme Pension scheme Income protection Private healthcare Health and well-being activities Flexible/hybrid working options Financial well-being advisors High-street discount codes Access to learning platforms and training courses Fundraising activities and charity events Get in touch with Zoe for more information - (phone number removed), (url removed) or get in touch via LinkedIn.
Mar 28, 2024
Full time
IT Manager Glasgow or Edinburgh - Hybrid Salary: £55,000 - £75,000 DOE Are you ready to lead the charge in revolutionising financial data automation? Our client are seeking a dynamic and experienced Technical IT Manager to join their innovative team. The Company : Our client are at the forefront of transforming financial data management for a wide range of clients, from dynamic FinTech startups to global banking institutions. Their platform simplifies complex data processes, automates critical business operations, and ensures compliance with regulatory standards. Join us in setting the new standard for financial data automation and driving better business outcomes for our diverse portfolio of clients. The Opportunity: As the Technical IT Manager, you will play a pivotal role in leading the internal IT team to deliver exceptional support services to staff. This is an exciting opportunity to leverage your technical expertise and leadership skills to drive innovation and excellence within our organisation. Key Responsibilities: Lead and mentor a team of IT Support Engineers Troubleshoot complex technical issues related to Windows Hybrid Domain, Microsoft 365, and end-user computing Collaborate with cross-functional teams to align IT initiatives with business objectives Develop and maintain automation scripts for AD/AAD management Implement infrastructure-as-code solutions for AD/AAD resource management Ensure strong controls for identity and access management Establish robust asset management protocols Monitor security policies and procedures to ensure compliance across the organization Conduct regular audits and assessments to identify areas for improvement Skills and Expertise Required: Minimum 3 years of experience in Azure, including Azure Active Directory, Virtual Machines, Firewall, Networking, Site Recovery, and Sentinel Minimum 2 years of experience managing or mentoring an IT team Minimum 5 years of experience in IT/EUC support roles Proficiency in Windows system administration (Active Directory & Windows Server) Strong scripting skills (PowerShell/Bash) Experience with ticket management (ITIL) Desirable Skills: Linux administration (CentOS, AlmaLinux) Automation tooling (Terraform, Azure DevOps, Ansible) Database administration (MS-SQL) Internal network design, implementation, and management Experience setting up office networks for 20-200 users Experience managing office internet access and secure communications Why Work for Us: We value our employees and offer a range of benefits to support their well-being and professional growth, including: Generous holiday package Birthday leave Discretionary bonus scheme Pension scheme Income protection Private healthcare Health and well-being activities Flexible/hybrid working options Financial well-being advisors High-street discount codes Access to learning platforms and training courses Fundraising activities and charity events Get in touch with Zoe for more information - (phone number removed), (url removed) or get in touch via LinkedIn.
Deeply technical opportunities, working at a sociable client office, exposure to new technologies or all of the above - you will thrive in our mutually supportive technical environment in Dorset. If this sounds like the opportunity you've been looking for and you have been residing in the UK for the last 5 years (as you'll need SC level clearance after joining us) read on to see if you could be a fit. You're an experienced, 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 This role requires the following National security vetting: Baseline Personnel Security Standard (BPSS)National security vetting: Security Check (SC) For more details around those requirements and to see if you are eligible, please follow this link . Click here for the package of benefits that comes with this role. Hit that apply button. If your CV isn't up to date, not a problem, what you currently have at hand is perfectly fine, anything else can be discussed afterwards.
Mar 28, 2024
Full time
Deeply technical opportunities, working at a sociable client office, exposure to new technologies or all of the above - you will thrive in our mutually supportive technical environment in Dorset. If this sounds like the opportunity you've been looking for and you have been residing in the UK for the last 5 years (as you'll need SC level clearance after joining us) read on to see if you could be a fit. You're an experienced, 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 This role requires the following National security vetting: Baseline Personnel Security Standard (BPSS)National security vetting: Security Check (SC) For more details around those requirements and to see if you are eligible, please follow this link . Click here for the package of benefits that comes with this role. Hit that apply button. If your CV isn't up to date, not a problem, what you currently have at hand is perfectly fine, anything else can be discussed afterwards.
Deeply technical opportunities, working at sociable client offices, exploring new client offices, exposed to new technologies or all the above - either way, we provide a mutually supportive technical environment that resonates best with you and your development as an on-site engineer. You're an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 Benefits Click here for the list of benefits. Hit the apply button to easily share your details with us and we promise to respond quickly.
Mar 28, 2024
Full time
Deeply technical opportunities, working at sociable client offices, exploring new client offices, exposed to new technologies or all the above - either way, we provide a mutually supportive technical environment that resonates best with you and your development as an on-site engineer. You're an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. Taking ownership and managing tickets through resolution or escalation is something you know all too well. You've got a great idea of meeting your SLAs ("Service Level Agreements") - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. With a customer focused attitude, taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and will provide further guidance when necessary. Your career progression is important to you, and to us. You want to gain relevant qualifications and accreditations to further develop your skills and we're happy to be able to provide this for you. You're an individual that understands the importance of problem ownership and client success and aims for top rated client feedback, providing high quality services. With your great customer relations skills, you'll handle client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. You'll be able to ensure quality delivery when working at any of our client sites and enjoy working it, all at the same time. These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV / VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (routers, switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP switches, routers and firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 Benefits Click here for the list of benefits. Hit the apply button to easily share your details with us and we promise to respond quickly.
DK Recruitment are recruiting for a 2nd Line Support Engineer on behalf of our client who are a leading service provider based in Brighton. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for 5 year's+ IT support experience on a service desk supporting Windows Server 2012/2016/2019/2022, Windows 10 & 11, Microsoft 365, Azure, Exchange, Veeam Cloud Connect, VMware and experience configuring and supporting network devices such as firewalls and switches. My client heavily promotes organic growth and provide excellent training and career opportunities. This role has progression to lead into a 3rd Line role. Location: Brighton. This role is not a remote opportunity. Paying up to £32,000 + benefits with the option to do over time. If you are open to finding out more, please apply and we can arrange a call to go through the position in more detail!
Mar 28, 2024
Full time
DK Recruitment are recruiting for a 2nd Line Support Engineer on behalf of our client who are a leading service provider based in Brighton. This is an exciting opportunity to work for a growing Managed Service Provider. As part of a dynamic and highly skilled team you will be working on the forefront of technology enabling businesses to consistency benefit from their IT. We are looking for 5 year's+ IT support experience on a service desk supporting Windows Server 2012/2016/2019/2022, Windows 10 & 11, Microsoft 365, Azure, Exchange, Veeam Cloud Connect, VMware and experience configuring and supporting network devices such as firewalls and switches. My client heavily promotes organic growth and provide excellent training and career opportunities. This role has progression to lead into a 3rd Line role. Location: Brighton. This role is not a remote opportunity. Paying up to £32,000 + benefits with the option to do over time. If you are open to finding out more, please apply and we can arrange a call to go through the position in more detail!
We are seeking a Junior Developer for UK Power Networks in central Ipswich. This will be for 6-6 months but could become long term. JOB PURPOSE: To play a key role in the implementation of UK Power Networks Digital Strategy by transforming the way the business utilises technology and data to sustain and increase business performance. As a Junior Developer your primary focus will be to Support the Technology Specialists to define, build and continuously improve the core systems and data infrastructure of the business. You will be involved in designing solutions for on-premise and cloud-based technologies. You will be a vital part of a dynamic team defining and delivering continuous change into our systems and data architecture driven increasingly by cloud-based solutions. What you deliver will drive the realisation of the Digital Strategy through enabling technology services that allow true business agility, robust systems resilience, and excellent data intelligence. Specifically, you will be maintaining in house business applications and also working on minor bug fixes, including front-end user interface design, server-side code, any business logic, and database integration. This role is vital to enable the delivery of the UK Power Networks digital strategy and being able to set UK Power Networks up to operate within the expectations of the RIIO-ED2 regime. investment. PRINCIPAL ACCOUNTABILITIES: This role will be responsible for the following: Supporting technology change • Take a Supporting role in the customer service agile team, prioritising own workload. • Be primary contact in the customer service agile team, prioritise workload according to agreed attributes including understanding the impact of not delivering. • collaboration with representatives from across the business in the delivery of change for on-premises and cloud-based solutions. • Support waterfall project delivery for certain projects and scope, working with project managers and team members to achieve the required outcomes. Technology solving business challenges. • Showing thought approach in how to rapidly assess and select relevant technology solutions to deliver business needs in a scalable and supportable manner. • Showing deep understanding to keep abreast of technology advances and identifying how and when such capabilities can be tested and utilised to drive digital innovation. • Being passionate about how tech works and getting hands-on to develop cloud-based prototypes to rapidly prove business value and drive learning through action . Driving data change • Ensure your work is done with robustness, scalability and best practices in mind. • Advocating best practices in data governance, ownership and stewardship within the team Ensuring standards and controls • Document customer service technology system strategies, roadmaps and standards and ensuring their alignment and support of UK Power Networks business vision and objectives. • Support the development and adherence to technology principles and guardrails to support the realisation of the enterprise architecture and the corresponding business vision and strategy. Managing Communication • Maintain key stakeholder relationships in the business to continuously understand their biggest challenges and data needs, incorporating these needs into technology design and implementation. NATURE AND SCOPE: UK Power Networks is UK's largest electricity distribution network operator, delivering electricity to approximately 18 million customers, including critical infrastructure and businesses across the country. As we face new opportunities and challenges such as smart meters, electric vehicles and a carbon neutral future, we need to simultaneously transform the way use technology to evolve the service we offer to customers & the platform our teams use to serve them. It is the purpose of this initiative to drive this transformation, by complimenting the digital strategy that will seek to make UK Power Networks a in data driven decision making. You will have the opportunity to have a major impact across the company and change the way technology and data is utilised by employees and customers of UK Power Networks. We are accountable in supporting the business in achieving its vision of becoming an 'employer of choice', 'a respected and trusted corporate citizen' and 'sustainably cost efficient'. SKILLS, QUALIFICATIONS AND EXPERIENCE: Qualifications • Education to degree level is desirable but not essential. Experience • Knowledge or experience in working in Agile Delivery Teams and/or leveraging the Scaled Agile Framework for Enterprises (SAFE) • Experience is required in the creation and maintenance of databases within SQL server. This includes schema normalisation, production of views, stored procedures, triggers and user access control. • Extensive experience with Office 365 and Azure as well as data visualisation tools such as PowerBI • Knowledge of the energy and utilities sector is very much preferred. Technical Skills • Writing clean, concise, commented and exceptional code standards within, but not limited to (C# / JavaScript / VBA/HTML / Razor mark-up/SQL) • Using and deploying Microsoft O365 and Azure cloud services utilising SaaS, PaaS and IaaS models • Designing and delivery of solutions on or integrating with real-time systems • Architecting, designing and delivery of packaged solutions including integration into the wider IT estate. • Designing and implementing cloud-based solutions data engineering solutions, including designing the networking and security arrangements. Using technologies such as Azure Data Lakes, Azure Data Factory, Azure Databricks, Azure SQL Data Warehouse/Synapse Analytics, HDInsight, Azure Analysis Services, NoSQL DBs • Championing an automation data driven mindset and knowledge of any programming/scripting (e.g. PowerShell, Go, Python, Ruby, .NET,) • Regularly using data analytics technology and scripting (e.g. SQL, Python/R, NoSQL, PowerBI, Notebooks, machine learning) • In depth understanding of Windows, Linux and Networking systems. • Working with real-time event ingestion engines such as Azure Event Hubs or Apache Kafka, have developed connectors for a range of different data sources. • Excellent range of communication skills, including being able to translate technical issues into non-technical terms and attain complex details from stakeholders quickly and easily.
Mar 28, 2024
Contractor
We are seeking a Junior Developer for UK Power Networks in central Ipswich. This will be for 6-6 months but could become long term. JOB PURPOSE: To play a key role in the implementation of UK Power Networks Digital Strategy by transforming the way the business utilises technology and data to sustain and increase business performance. As a Junior Developer your primary focus will be to Support the Technology Specialists to define, build and continuously improve the core systems and data infrastructure of the business. You will be involved in designing solutions for on-premise and cloud-based technologies. You will be a vital part of a dynamic team defining and delivering continuous change into our systems and data architecture driven increasingly by cloud-based solutions. What you deliver will drive the realisation of the Digital Strategy through enabling technology services that allow true business agility, robust systems resilience, and excellent data intelligence. Specifically, you will be maintaining in house business applications and also working on minor bug fixes, including front-end user interface design, server-side code, any business logic, and database integration. This role is vital to enable the delivery of the UK Power Networks digital strategy and being able to set UK Power Networks up to operate within the expectations of the RIIO-ED2 regime. investment. PRINCIPAL ACCOUNTABILITIES: This role will be responsible for the following: Supporting technology change • Take a Supporting role in the customer service agile team, prioritising own workload. • Be primary contact in the customer service agile team, prioritise workload according to agreed attributes including understanding the impact of not delivering. • collaboration with representatives from across the business in the delivery of change for on-premises and cloud-based solutions. • Support waterfall project delivery for certain projects and scope, working with project managers and team members to achieve the required outcomes. Technology solving business challenges. • Showing thought approach in how to rapidly assess and select relevant technology solutions to deliver business needs in a scalable and supportable manner. • Showing deep understanding to keep abreast of technology advances and identifying how and when such capabilities can be tested and utilised to drive digital innovation. • Being passionate about how tech works and getting hands-on to develop cloud-based prototypes to rapidly prove business value and drive learning through action . Driving data change • Ensure your work is done with robustness, scalability and best practices in mind. • Advocating best practices in data governance, ownership and stewardship within the team Ensuring standards and controls • Document customer service technology system strategies, roadmaps and standards and ensuring their alignment and support of UK Power Networks business vision and objectives. • Support the development and adherence to technology principles and guardrails to support the realisation of the enterprise architecture and the corresponding business vision and strategy. Managing Communication • Maintain key stakeholder relationships in the business to continuously understand their biggest challenges and data needs, incorporating these needs into technology design and implementation. NATURE AND SCOPE: UK Power Networks is UK's largest electricity distribution network operator, delivering electricity to approximately 18 million customers, including critical infrastructure and businesses across the country. As we face new opportunities and challenges such as smart meters, electric vehicles and a carbon neutral future, we need to simultaneously transform the way use technology to evolve the service we offer to customers & the platform our teams use to serve them. It is the purpose of this initiative to drive this transformation, by complimenting the digital strategy that will seek to make UK Power Networks a in data driven decision making. You will have the opportunity to have a major impact across the company and change the way technology and data is utilised by employees and customers of UK Power Networks. We are accountable in supporting the business in achieving its vision of becoming an 'employer of choice', 'a respected and trusted corporate citizen' and 'sustainably cost efficient'. SKILLS, QUALIFICATIONS AND EXPERIENCE: Qualifications • Education to degree level is desirable but not essential. Experience • Knowledge or experience in working in Agile Delivery Teams and/or leveraging the Scaled Agile Framework for Enterprises (SAFE) • Experience is required in the creation and maintenance of databases within SQL server. This includes schema normalisation, production of views, stored procedures, triggers and user access control. • Extensive experience with Office 365 and Azure as well as data visualisation tools such as PowerBI • Knowledge of the energy and utilities sector is very much preferred. Technical Skills • Writing clean, concise, commented and exceptional code standards within, but not limited to (C# / JavaScript / VBA/HTML / Razor mark-up/SQL) • Using and deploying Microsoft O365 and Azure cloud services utilising SaaS, PaaS and IaaS models • Designing and delivery of solutions on or integrating with real-time systems • Architecting, designing and delivery of packaged solutions including integration into the wider IT estate. • Designing and implementing cloud-based solutions data engineering solutions, including designing the networking and security arrangements. Using technologies such as Azure Data Lakes, Azure Data Factory, Azure Databricks, Azure SQL Data Warehouse/Synapse Analytics, HDInsight, Azure Analysis Services, NoSQL DBs • Championing an automation data driven mindset and knowledge of any programming/scripting (e.g. PowerShell, Go, Python, Ruby, .NET,) • Regularly using data analytics technology and scripting (e.g. SQL, Python/R, NoSQL, PowerBI, Notebooks, machine learning) • In depth understanding of Windows, Linux and Networking systems. • Working with real-time event ingestion engines such as Azure Event Hubs or Apache Kafka, have developed connectors for a range of different data sources. • Excellent range of communication skills, including being able to translate technical issues into non-technical terms and attain complex details from stakeholders quickly and easily.
Opportunity for an experienced IT Field Engineer for an established IT MSP, providing field-based services to their UK wide client base, predominantly across Bristol and the South West. IT Field Engineer Bristol/South West Hybrid working Office/Field/Remote Salary upto £35k Company Van Looking to appoint ASAP You will be managing installations, upgrades, maintaining and servicing equipment, as well as troubleshooting configuration scenarios. Required experience: Modern Workplace full stack (IaaS, PaaS, SaaS) On-prem exchange, 0365 and Azure Hyper-V and VMware Router / Firewall configuration esp SonicWall, WatchGuard and DrayTec Network install, config, and troubleshooting. Wireless technologies including Ubiquity, DrayTec and Ruckus Microsoft Server 2012 onwards including build, config, and install. Microsoft Windows 7 onwards MacOSX Mobile OS (Apple & Android)
Mar 28, 2024
Full time
Opportunity for an experienced IT Field Engineer for an established IT MSP, providing field-based services to their UK wide client base, predominantly across Bristol and the South West. IT Field Engineer Bristol/South West Hybrid working Office/Field/Remote Salary upto £35k Company Van Looking to appoint ASAP You will be managing installations, upgrades, maintaining and servicing equipment, as well as troubleshooting configuration scenarios. Required experience: Modern Workplace full stack (IaaS, PaaS, SaaS) On-prem exchange, 0365 and Azure Hyper-V and VMware Router / Firewall configuration esp SonicWall, WatchGuard and DrayTec Network install, config, and troubleshooting. Wireless technologies including Ubiquity, DrayTec and Ruckus Microsoft Server 2012 onwards including build, config, and install. Microsoft Windows 7 onwards MacOSX Mobile OS (Apple & Android)
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Mar 28, 2024
Full time
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
Infrastructure Engineer - DV cleared +6 months + +On site in Bristol +Inside IR35 + 550 - 615 a day +DV cleared role Responsibilities: Design and implement and maintain operational performance of all Windows Server 2003 to 2022, VMware ESXi and Hyper V servers Design and implement technical infrastructure in cloud computing services, Microsoft Azure and Amazon Web Services (AWS). Design and implement technical infrastructure components such as Active Directory, Group Policy, DNS, DFS, VMware vCenter and Windows PKI, among others. Work as part of a multiskilled team and Project Management delivering Cloud and Platform Projects for a variety of customers. Essential Knowledge and Skills Required: Windows Server 2003 to 2022 Active Directory Windows 2012 vSphere 6.7 SCCM Microsoft Azure AWS DNS DHCP Group Policy Windows PKI DFS (SME Level and design) VMware vSphere/ESXi v6.7 and above Veritas Clustering Microsoft Clustering Great customer service Good understanding of networks If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.
Mar 28, 2024
Contractor
Infrastructure Engineer - DV cleared +6 months + +On site in Bristol +Inside IR35 + 550 - 615 a day +DV cleared role Responsibilities: Design and implement and maintain operational performance of all Windows Server 2003 to 2022, VMware ESXi and Hyper V servers Design and implement technical infrastructure in cloud computing services, Microsoft Azure and Amazon Web Services (AWS). Design and implement technical infrastructure components such as Active Directory, Group Policy, DNS, DFS, VMware vCenter and Windows PKI, among others. Work as part of a multiskilled team and Project Management delivering Cloud and Platform Projects for a variety of customers. Essential Knowledge and Skills Required: Windows Server 2003 to 2022 Active Directory Windows 2012 vSphere 6.7 SCCM Microsoft Azure AWS DNS DHCP Group Policy Windows PKI DFS (SME Level and design) VMware vSphere/ESXi v6.7 and above Veritas Clustering Microsoft Clustering Great customer service Good understanding of networks If you would like to discuss this role in more detail, please send your updated CV to (url removed) and I will get in touch.
Role Description: The Integration Trials &Test Script Engineer - Servers, will be responsible for writing Test Scripts for acceptance testing of an IT system. The individual will report to the project Test Managers and be integrated into the IT&T team to be responsible for developing new and modifying existing Test Scripts for the Core/Hub Networks, undertaking formal & informal testing in support of the System Test Plan and Test Script proving on Test & Development Rig(s). Essential skills, qualifications, and experience Experience: Experience of preparing test documentation including test plans, test scripts, evidence collection, defect reports and progress updates. Experience in performing functional, non-functional and regression testing. Experience in installation and configuration of Microsoft Windows Server 2012R2/16 core roles and features. Experience with documenting test procedures and writing release notes. Skills: Microsoft Server 2012R2/16 based technologies such as AD, DNS, DHCP, Group Policy, Exchange, SfB, SQL, etc. Exceptional communication skills with diverse and adverse audiences - Strong critical thinking and analytical skills. Ability to respond to changing project time scales and prioritise work accordingly. SC Clearance is a minimum. Knowledge of or experience of military IS systems. MCSE/MCSA Server 2012R2, VMWARE VCP Virtualisation capabilities such as VDI and multi-tenancy. Military Information Services such as NATO FAS, UK Base Services and MOD Business management applications. A firm grasp of PKI integration and utilisation and preferably experience with Defence PKI. Experience of Confluence and Jira. Working within Agile methodologies.
Mar 27, 2024
Contractor
Role Description: The Integration Trials &Test Script Engineer - Servers, will be responsible for writing Test Scripts for acceptance testing of an IT system. The individual will report to the project Test Managers and be integrated into the IT&T team to be responsible for developing new and modifying existing Test Scripts for the Core/Hub Networks, undertaking formal & informal testing in support of the System Test Plan and Test Script proving on Test & Development Rig(s). Essential skills, qualifications, and experience Experience: Experience of preparing test documentation including test plans, test scripts, evidence collection, defect reports and progress updates. Experience in performing functional, non-functional and regression testing. Experience in installation and configuration of Microsoft Windows Server 2012R2/16 core roles and features. Experience with documenting test procedures and writing release notes. Skills: Microsoft Server 2012R2/16 based technologies such as AD, DNS, DHCP, Group Policy, Exchange, SfB, SQL, etc. Exceptional communication skills with diverse and adverse audiences - Strong critical thinking and analytical skills. Ability to respond to changing project time scales and prioritise work accordingly. SC Clearance is a minimum. Knowledge of or experience of military IS systems. MCSE/MCSA Server 2012R2, VMWARE VCP Virtualisation capabilities such as VDI and multi-tenancy. Military Information Services such as NATO FAS, UK Base Services and MOD Business management applications. A firm grasp of PKI integration and utilisation and preferably experience with Defence PKI. Experience of Confluence and Jira. Working within Agile methodologies.
We are looking for a Senior Linux Engineer to work within our established team of London-based engineers responsible for both server and storage infrastructure. As the Senior Linux Engineer, you will be working in a team who are responsible for the provision, management and optimisation of many technologies that support CMC's trading platforms and business systems. Key technologies for this role include Red Hat Enterprise Linux running on VMWare/Nutanix virtual platforms and Dell blades and standalone servers. The team is also currently responsible for SAN, Block, File and Object Storage, Windows Servers, SCCM, Active Directory and Azure AD. The team works alongside network and data centre specialists, operations and application support engineers, performance engineers and developers. Responsibilities: Complete project-based work to enhance and improve IT in line with department and business goals Increase process efficiency through automation and standardization Perform in-depth investigation required to resolve technical issues, liaising with vendors where required Produce and maintain repeatable secure configurations and monitor compliance against standards Manage BAU workload of service requests, problems, incidents and changes Provide regular communication to management regarding system availability, capacity, performance, operational issues and planned works Produce and maintain appropriate documentation and conduct handovers for operational support KEY SKILLS AND EXPERIENCE Enterprise scale expertise of Red Hat Linux System Administration, including Satellite Experience with automation technologies, particularly Ansible, PowerShell and Terraform Experience of volume creation with underlying enterprise block storage technologies Experience with virtual server platforms, ideally VMWare and Nutanix Desirable F5 load balancing, application delivery and security Expertise with managing server hardware including DELL blades and rackmount servers via OpenManage System-level performance tuning Brocade SAN Cloudian object storage Weka distributed storage File serving (NFS/CIFS/FTP) CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Mar 27, 2024
Full time
We are looking for a Senior Linux Engineer to work within our established team of London-based engineers responsible for both server and storage infrastructure. As the Senior Linux Engineer, you will be working in a team who are responsible for the provision, management and optimisation of many technologies that support CMC's trading platforms and business systems. Key technologies for this role include Red Hat Enterprise Linux running on VMWare/Nutanix virtual platforms and Dell blades and standalone servers. The team is also currently responsible for SAN, Block, File and Object Storage, Windows Servers, SCCM, Active Directory and Azure AD. The team works alongside network and data centre specialists, operations and application support engineers, performance engineers and developers. Responsibilities: Complete project-based work to enhance and improve IT in line with department and business goals Increase process efficiency through automation and standardization Perform in-depth investigation required to resolve technical issues, liaising with vendors where required Produce and maintain repeatable secure configurations and monitor compliance against standards Manage BAU workload of service requests, problems, incidents and changes Provide regular communication to management regarding system availability, capacity, performance, operational issues and planned works Produce and maintain appropriate documentation and conduct handovers for operational support KEY SKILLS AND EXPERIENCE Enterprise scale expertise of Red Hat Linux System Administration, including Satellite Experience with automation technologies, particularly Ansible, PowerShell and Terraform Experience of volume creation with underlying enterprise block storage technologies Experience with virtual server platforms, ideally VMWare and Nutanix Desirable F5 load balancing, application delivery and security Expertise with managing server hardware including DELL blades and rackmount servers via OpenManage System-level performance tuning Brocade SAN Cloudian object storage Weka distributed storage File serving (NFS/CIFS/FTP) CMC Markets is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.
Salary 25,000 - 30,000 GBP per year Requirements: - Good communication skills Good knowledge of IT/ support desk issues Adaptable Good team player Responsibilities: - The day-to-day involves things like: Windows server knowledge and experience, virtual servers, virtual machines. Knowledge of Synology NAS devices and VPNs. Office 365, SharePoint, OneDrive, Teams, and other Microsoft technologies. Google G Suite, Google Drive. Dropbox for Business. Network knowledge, firewalls, routers, patch panels and, switches, network cabling. Set up workstations with computers and necessary peripheral devices (routers, printers, etc). Install and configure appropriate software and functions according to specifications. Ensure security and privacy of networks and computer systems. Provide training and guidance to users on how to operate new software and computer equipment. Organise and schedule upgrades and maintenance without deterring other client employees from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.) But that's just the most superficial element of this role. The idea is that this is a demanding and fulfilling job for the right person, and if that's you then you will be rewarded with fantastic career development as the company continues to grow. Technologies: - ICT - Microsoft 365 - Office 365 - Windows More: Why would you want to be part of the clyk Team? If you're awesome at what you do, and you're working for a smart, growth-hungry business, then your current employer will be looking after you really well. They don't want you to leave, after all. That's a shame. You're probably exactly the kind of person we're looking for. You're the kind of person who pushes yourself to always be better, to constantly improve, to live outside of their comfort zone, welcoming challenge and growth. In short, you're a high achiever. We're a growing team of high achievers. Maybe we should talk? You're the sort of ambitious person who loves the idea of being part of a dynamic team in a fast-growing business. You want the opportunity to be trusted by the people you work for the chance to use your brain (you're the sort of person who thinks first, thinks fast, then acts smart). You love the fact that, as a part of a well-respected and expanding company, you're joining something that is already brilliant and you know that with your skills, your personality, and your experience you can make it even better. Working as part of an outsourced IT solutions company you know that you are, in effect, the first-line response for clients. Basically - you are their IT department. If that sounds like you, you're probably exactly the person we're looking for. You're the kind of person who pushes yourself to always be better, to constantly improve, to live outside of your comfort zone, and welcome challenge and growth. In short, you're a high achiever and we are a team of high achievers. We exist to delight our clients with levels of service that they've never experienced anywhere else. The only people we have in our team are 'A' players, which means our clients get 'A' player standards of care. And, more importantly, our colleagues receive fulfillment and personal development they can't get anywhere else. Jim Rohn said that you are the average of the five people you spend the most time with. If you were part of the clyk team, then the people you'll spend the most time with will drive you to excel. All the usual benefits apply: Competitive starting salary Uncapped bonus and commission (the boss does not care if you earn more than him; in fact he'd love you to do so, because that means you've over-delivered for our clients and smashed it out of the park!) 22 days of holiday plus bank holidays (30 days total) Cycle-to-work scheme Tailored discount benefits platform Who are we? We're an award-winning IT services provider. We've been around for 17 years, and we solve our clients' problems when it comes to their IT products and solutions. We are integral to our client's success and we never let them down. What's the role? You'll make your presence felt. You'll be a key member of the team, impacting directly on the business with new and innovative ideas. We're not hiring you to sit in a silo; we're hiring you because you're smart, curious, self-aware, and capable of having a constructive opinion on multiple aspects of what we do.
Mar 27, 2024
Full time
Salary 25,000 - 30,000 GBP per year Requirements: - Good communication skills Good knowledge of IT/ support desk issues Adaptable Good team player Responsibilities: - The day-to-day involves things like: Windows server knowledge and experience, virtual servers, virtual machines. Knowledge of Synology NAS devices and VPNs. Office 365, SharePoint, OneDrive, Teams, and other Microsoft technologies. Google G Suite, Google Drive. Dropbox for Business. Network knowledge, firewalls, routers, patch panels and, switches, network cabling. Set up workstations with computers and necessary peripheral devices (routers, printers, etc). Install and configure appropriate software and functions according to specifications. Ensure security and privacy of networks and computer systems. Provide training and guidance to users on how to operate new software and computer equipment. Organise and schedule upgrades and maintenance without deterring other client employees from completing their work. Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.) But that's just the most superficial element of this role. The idea is that this is a demanding and fulfilling job for the right person, and if that's you then you will be rewarded with fantastic career development as the company continues to grow. Technologies: - ICT - Microsoft 365 - Office 365 - Windows More: Why would you want to be part of the clyk Team? If you're awesome at what you do, and you're working for a smart, growth-hungry business, then your current employer will be looking after you really well. They don't want you to leave, after all. That's a shame. You're probably exactly the kind of person we're looking for. You're the kind of person who pushes yourself to always be better, to constantly improve, to live outside of their comfort zone, welcoming challenge and growth. In short, you're a high achiever. We're a growing team of high achievers. Maybe we should talk? You're the sort of ambitious person who loves the idea of being part of a dynamic team in a fast-growing business. You want the opportunity to be trusted by the people you work for the chance to use your brain (you're the sort of person who thinks first, thinks fast, then acts smart). You love the fact that, as a part of a well-respected and expanding company, you're joining something that is already brilliant and you know that with your skills, your personality, and your experience you can make it even better. Working as part of an outsourced IT solutions company you know that you are, in effect, the first-line response for clients. Basically - you are their IT department. If that sounds like you, you're probably exactly the person we're looking for. You're the kind of person who pushes yourself to always be better, to constantly improve, to live outside of your comfort zone, and welcome challenge and growth. In short, you're a high achiever and we are a team of high achievers. We exist to delight our clients with levels of service that they've never experienced anywhere else. The only people we have in our team are 'A' players, which means our clients get 'A' player standards of care. And, more importantly, our colleagues receive fulfillment and personal development they can't get anywhere else. Jim Rohn said that you are the average of the five people you spend the most time with. If you were part of the clyk team, then the people you'll spend the most time with will drive you to excel. All the usual benefits apply: Competitive starting salary Uncapped bonus and commission (the boss does not care if you earn more than him; in fact he'd love you to do so, because that means you've over-delivered for our clients and smashed it out of the park!) 22 days of holiday plus bank holidays (30 days total) Cycle-to-work scheme Tailored discount benefits platform Who are we? We're an award-winning IT services provider. We've been around for 17 years, and we solve our clients' problems when it comes to their IT products and solutions. We are integral to our client's success and we never let them down. What's the role? You'll make your presence felt. You'll be a key member of the team, impacting directly on the business with new and innovative ideas. We're not hiring you to sit in a silo; we're hiring you because you're smart, curious, self-aware, and capable of having a constructive opinion on multiple aspects of what we do.
3rd Line Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bury - £35,000 - £40,000 O365, PowerShell, ITIL, Azure, VMware, Advanced Networking Bury - 5 days onsite Company I'm partnered with a leading retailer based in Bury, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent service & IT with a national client network, which puts them in a really good spot financially. Role As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions. This role involves managing escalated technical issues, collaborating with other support levels, and actively participating in IT projects. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to thrive in a fast-paced and client-focused environment. Responsibilities Manage and resolve escalated technical issues from clients in a timely and efficient manner. Collaborate with 2nd line support teams to ensure a seamless support experience for clients. Participate in the planning, implementation, and maintenance of IT projects. Provide expertise in areas such as server administration, network troubleshooting, and system optimization. Proactively identify and address potential issues to prevent service disruptions. Document support processes and contribute to the knowledge base for continuous improvement. Qualifications Minimum of 5 years of experience in a 3rd line support or similar technical role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of Windows Scripting (PowerShell) Experience with O365, Exchange, Azure, Advanced VMware (vCenter/vSphere). Relevant certifications (e.g., ITIL V4, Azure Fundamentals) preferred. Excellent communication and interpersonal skills. Apply Now! If you're looking for the next step in your career and have a skill set which consists of Office 365, Windows Server, Azure, Networking, VMware & Projects then waste no time and apply for this role immediately. 3rd Line Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bury - £35,000 - £40,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Mar 26, 2024
Full time
3rd Line Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bury - £35,000 - £40,000 O365, PowerShell, ITIL, Azure, VMware, Advanced Networking Bury - 5 days onsite Company I'm partnered with a leading retailer based in Bury, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent service & IT with a national client network, which puts them in a really good spot financially. Role As a 3rd Line Support Engineer, you will play a crucial role in providing advanced technical support and solutions. This role involves managing escalated technical issues, collaborating with other support levels, and actively participating in IT projects. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to thrive in a fast-paced and client-focused environment. Responsibilities Manage and resolve escalated technical issues from clients in a timely and efficient manner. Collaborate with 2nd line support teams to ensure a seamless support experience for clients. Participate in the planning, implementation, and maintenance of IT projects. Provide expertise in areas such as server administration, network troubleshooting, and system optimization. Proactively identify and address potential issues to prevent service disruptions. Document support processes and contribute to the knowledge base for continuous improvement. Qualifications Minimum of 5 years of experience in a 3rd line support or similar technical role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of Windows Scripting (PowerShell) Experience with O365, Exchange, Azure, Advanced VMware (vCenter/vSphere). Relevant certifications (e.g., ITIL V4, Azure Fundamentals) preferred. Excellent communication and interpersonal skills. Apply Now! If you're looking for the next step in your career and have a skill set which consists of Office 365, Windows Server, Azure, Networking, VMware & Projects then waste no time and apply for this role immediately. 3rd Line Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bury - £35,000 - £40,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
I'm on the lookout for an Infrastructure Engineer to join my client in Cirencester, a company that is well-established and financially very secure The ideal person will be comfortable working in the office three days a week, with the potential for flexible scheduling to accommodate personal needs. They also provide free care parking. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a deep knowledge of email security platforms, vulnerability management, and IT networking techniques. Their transition from a hybrid to a cloud-centric infrastructure is underway, making experience in hybrid environments particularly valuable. They are e in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etc. - will be crucial. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. Part of your responsibilities will include the creation and management of detailed documentation covering infrastructure setups, operational processes, and guidelines. Additionally, you should possess the ability to demystify technical concepts for a non-technical audience. The perfect candidate will have several years of experience as an Infrastructure Engineer, with opportunities available to progress into more senior roles. You'll need to have solid experience of Microsoft 365 Suite and MS Azure and ideally have worked in a hybrid cloud environment previously. Salary is anywhere up to 50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
Mar 26, 2024
Full time
I'm on the lookout for an Infrastructure Engineer to join my client in Cirencester, a company that is well-established and financially very secure The ideal person will be comfortable working in the office three days a week, with the potential for flexible scheduling to accommodate personal needs. They also provide free care parking. You'll become part of a technology team numbering around 20, embedded within a compact infrastructure unit currently comprising another infrastructure engineer and a helpdesk support engineer. This team is dedicated to supporting an internal user base of roughly 100., and they are now seeking an additional Infrastructure Engineer to join them. In this role, you'll be responsible for providing both 2nd and 3rd line engineering support, tackling technical incidents and issues across the company's IT network, servers, and desktop infrastructure. Your skill set should encompass the entire Microsoft 365 Suite and MS Azure, along with a deep knowledge of email security platforms, vulnerability management, and IT networking techniques. Their transition from a hybrid to a cloud-centric infrastructure is underway, making experience in hybrid environments particularly valuable. They are e in the process of upgrading their systems from Windows Server 2019 to the newer 2022 version, and expertise in networking - particularly with switches, routing, DNS, etc. - will be crucial. Your role will also involve contributing to key decisions about their infrastructure architecture, aiding in the development of a secure, modern workplace. They are embarking on a range of exciting projects, including the decommissioning of a whole host of legacy infrastructure and the adoption of new private cloud solutions. Part of your responsibilities will include the creation and management of detailed documentation covering infrastructure setups, operational processes, and guidelines. Additionally, you should possess the ability to demystify technical concepts for a non-technical audience. The perfect candidate will have several years of experience as an Infrastructure Engineer, with opportunities available to progress into more senior roles. You'll need to have solid experience of Microsoft 365 Suite and MS Azure and ideally have worked in a hybrid cloud environment previously. Salary is anywhere up to 50,000 depending on experience along with bonus, amazing pension, 25 days holiday, health cash plans and death in service. If you'd like to hear more please apply to Sam Miller at SR2 - Socially Responsible Recruitment.
Red Recruitment is recruiting an IT Support Engineer with previous industry experience to join a Gloucester-based team. This role is dynamic in nature, covering all aspects of modern IT support and a great opportunity to join a hard-working team and further your engineering skills. The salary for this position is £30,000 - £34,000 per annum (depending on experience). A full UK's driving licence is required due to the nature of the role. Benefits and Package for an IT Support Engineer: Salary: £30,000 - £34,000 per annum (depending on experience) Location: Stonehouse, Gloucestershire Hours: Monday - Friday, 8.30am - 5.00pm Contract Type: Permanent (37.5 hours per week) Free parking 20 days holiday plus bank holidays Key Responsibilities of an IT Support Engineer: Providing helpdesk support (the company is a VAR for SMB's) Assisting clients with the migration of on-premises, to modern cloud-based systems Communicating with clients via telephone, video, email, and face-to-face visits in Gloucester and the surrounding areas Monitoring and managing remotely Key Skills of an IT Support Engineer: Microsoft 365 Certified: Fundamentals is essential The ability to provide Microsoft 365 Systems Admin knowledge such as Share Point Admin Centre, Endpoint Admin Centre, Azure Active Directory and Endpoint Migration and Implementation support is essential A good working knowledge of modern window-based operating systems and networking is essential The ability to install Windows 11 OS and Windows Server OS and provide support is essential Understanding of IPv4 networking Knowledge of GDPR At least 4 years of industry experience Full UK driver's licence is required If you have the required qualifications and are interested in this position, please apply now! Red Recruitment (Agency)
Mar 26, 2024
Full time
Red Recruitment is recruiting an IT Support Engineer with previous industry experience to join a Gloucester-based team. This role is dynamic in nature, covering all aspects of modern IT support and a great opportunity to join a hard-working team and further your engineering skills. The salary for this position is £30,000 - £34,000 per annum (depending on experience). A full UK's driving licence is required due to the nature of the role. Benefits and Package for an IT Support Engineer: Salary: £30,000 - £34,000 per annum (depending on experience) Location: Stonehouse, Gloucestershire Hours: Monday - Friday, 8.30am - 5.00pm Contract Type: Permanent (37.5 hours per week) Free parking 20 days holiday plus bank holidays Key Responsibilities of an IT Support Engineer: Providing helpdesk support (the company is a VAR for SMB's) Assisting clients with the migration of on-premises, to modern cloud-based systems Communicating with clients via telephone, video, email, and face-to-face visits in Gloucester and the surrounding areas Monitoring and managing remotely Key Skills of an IT Support Engineer: Microsoft 365 Certified: Fundamentals is essential The ability to provide Microsoft 365 Systems Admin knowledge such as Share Point Admin Centre, Endpoint Admin Centre, Azure Active Directory and Endpoint Migration and Implementation support is essential A good working knowledge of modern window-based operating systems and networking is essential The ability to install Windows 11 OS and Windows Server OS and provide support is essential Understanding of IPv4 networking Knowledge of GDPR At least 4 years of industry experience Full UK driver's licence is required If you have the required qualifications and are interested in this position, please apply now! Red Recruitment (Agency)
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.
Mar 26, 2024
Full time
Job Title: Apprentice IT Technician Location: Oaklands Catholic School and Sixth Form College, Waterlooville, Hampshire Salary: During training Salary is 17,316 FTE or 15,191.46 per annum term-time only Once fully qualified Salary is Support Staff Grade B 22,737 FTE Or 19,947.35 per annum if term -time only Job Type: Full Time / Permanent, 37 hours a week, 52 weeks a year Hours of Work: Monday to Thursday 8.00am to 4.00pm, Friday 8.00am to 3:30pm (with 30-minute unpaid lunch break) Oaklands is a Catholic Academy taking in boys and girls from 11 -18, which has been established by the Diocese of Portsmouth for the education of Catholic children who live within the designated parish catchment area allocated to the school. In addition, Oaklands also takes in a number of children from other Christian denominations whose parents have specifically requested a Catholic education at the school, provided that they satisfy the criteria laid down in the Governors' Admissions Policy. About The Role: The Trustees of the Edith Stein Academy Trust are seeking to appoint an Apprentice IT Technician to join our hardworking, committed, and enthusiastic IT Support Team at Oaklands Catholic School and Sixth Form College in Waterlooville. We hope this will capture your enthusiasm and would like to thank you for your interest in this post. You will join a team of three supporting nearly 2,000 users and 1,200 devices across three schools in the Waterlooville and Portsmouth areas. We support a large number of Windows devices (Desktop PC 's, Laptops, Tablets), as well as network infrastructure such as switches, servers (both physical and virtual) and wireless access points. We also support printers, photocopiers, and classroom equipment such as projectors, and interactive screens. This is on a Windows LAN with an Office 365 environment. We also support CCTV cameras, the school 's phone system, and the sound and lighting equipment in the school hall. You will be expected to play your part in supporting events, such as the annual school play, the Year 7 Disco, or external lettings in the hall on a rota basis. This busy and varied role, which needs to be approached with enthusiasm and cheerfulness and in return, you will receive full training and exposure to a wide variety of technologies which will stand you in good stead for a career in the IT industry. About You: Essential: 5 GCSEs grade 5 to 9 including English and Maths or equivalent Some knowledge of troubleshooting Windows 10 devices Some knowledge of Microsoft Office 365 An awareness of local area networks Demonstratable ability to think logically and take a methodical approach to problem solving Demonstratable organisational ability, such as being able to prioritise and schedule tasks Ability to work with other staff as a team Real interest and enthusiasm for working with technology A desire to progress in the IT Industry The ability to commit to and complete a long-term period of student (Level 3) Apprenticeships typically take 18 months to complete) Good interpersonal skills, able to communicate to people of a wide range of technical and non-technical backgrounds Smart appearance and friendly manner Flexibility and a readiness to undertake a wide range of tasks The following would be desirable: Experience of working in an IT support environment Experience of working in an educational establishment High level of literacy/communication skills, capable of producing documentation written to a high, professional standard Experience of supporting MacOS Experience of supporting Office 365 / Google Classroom Basic TCP/IP networks e.g. setting up a home router, WiFi Experience of scripting, particularly in PowerShell In sympathy with the Catholic ethos of the school, including a commitment to co -operation and helpfulness and a concern for the well -being of others Closing date: Sunday 17th March 2024 (5pm) Interviews: Week commencing 18th March 2024 If you're interested in the role and would like to put yourself forward, please hit APPLY and follow the link to complete your application including all relevant application forms on our website. Please note that incomplete applications will not be accepted. Please attach the application form together with the consent to obtain references form too Candidates with previous job titles and experience of; Cloud Technician, IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, IT Support, IT Systems Support, IT Support 1st Line, 1st Line Technical Support Analyst, 1st Line Helpdesk Engineer, 1st Line Support Engineer, 1st Line Support Technician, 2nd Line Support, 2nd Line Support Technician may also be considered for this role.