"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Mar 29, 2024
Full time
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Job Title: Retail Store Manager Location: Ross-on-Wye Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Mar 29, 2024
Full time
Job Title: Retail Store Manager Location: Ross-on-Wye Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Wallace Hind Selection LTD
Kettering, Northamptonshire
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Mar 29, 2024
Full time
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
PDA Search & Selection
Kingston Upon Thames, London
Job Title: Retail Store Manager Location: New Malden Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Mar 29, 2024
Full time
Job Title: Retail Store Manager Location: New Malden Hours: 39 hours per week Shift Patterns: 5 days out of 7 (Weekend work included) Salary: Competitive DOE An excellent opportunity has presented itself to join our client, as their Retail Store Manager. An industry leader in the fashion sector, we are actively recruiting for a Retail Store Manager to join the management team, reporting to the Area Manager. As the Retail Store Manager, you will maximise business profitability of your store by optimising sales opportunities whilst working within planned costs. You will manage day to day operations of the store, deliver excellent customer service through staff training and leading by example, providing an excellent service to all customers. Primary Responsibilities Increasing Store Profitability & Sales You will monitor store performance daily, weekly and monthly as well as year on year, providing reports and updates to area managers to improve. Reviewing performance and making suggestions to increase sales. Utilising KPI s to enhance store performance and sales. Awareness of store performance, relating to; customer footfall, conversion and average spend. Ability to show initiative in product placement and prioritise concession. Review margins and sales per square foot to ensure maximum profit. New business development. Ensure staff are consistently aware of sales targets and exceeding expectations. Ensure staff are trained with regards to visual merchandising. Ensure sales floor layout reflects company guidelines and appropriate adjacencies designed to encourage customer flow around the store and to create sales opportunities. Maintain costs in line with budget, proactively planning to maximise available budget. Customer Service Demonstrate good customer awareness and interaction at all times, setting the standard for your store. Monitor and seek continuous improvement on the level of service given to customers. Constantly improve product knowledge of your staff and yourself. Ensuring optimum stock levels are maintained, with deliveries being dealt with promptly, regular stock replenishment and commercial product handling. Ensuring Rota s are completed, with enough staff on each shift, within budget. Staff Management Engage in recruiting staff as authorised by Area Manager, ensuring recruitment remains within budget and to meet the commercial requirements of the store. Effectively onboard and induct all new staff in line with company expectations. Train and develop team in line with company guidelines and coach individuals to reach their full potential. Monitor, review and appraise individuals as company procedure, identifying those with potential for development and succession. Monitor staff performance, behaviour and appearance on an ongoing basis. Undertake counselling / disciplinary action as appropriate. Set and implement clear work objectives to effectively deploy the people within the team to the commercial benefit of the branch. Ability to maintain and enhance successful business relationships. Administration & Health/ Safety Ensure all branch administration is completed according to company procedure. This includes all cash management and stock control activities. Fulfil obligations to adhere to the Health & Safety at Work Act 1974, and company policy and procedures laid down in the Store Health & Safety Manual to ensure a safe working/ shopping environment. Experience & Requirements Previous experience as a retail supervisor/ manager, preferably within fashion but would also consider other disciplines such as: hospitality, business etc. Experience with managing teams of up to 25 staff members. Confident in leading a team and ensuring your team is performing to the best of their ability. Exceptional customer service skills. Experience with managing budgets, increasing sales and dealing with profitability. Ensuring KPI s are hit and sales targets are exceeded. Flexible to work weekends and longer shifts when required. Happy to be contracted 39 hours per week, with shift flexibility. Proficient in administration, reporting and health & safety. Previous experience with recruiting, onboarding, training and developing staff. If you feel these qualities describe you, then we would like to hear from you. Please only apply for the role if you are comfortable with the role outlined below. Please submit your career details to Andrew Bridges at PDA SEARCH & SELECTION LIMITED .
Our client is a family owned group that operate a number of high quality hotel operations across the Lake District. They are looking for an ambitious Head Chef, with proven experience and track record within luxury hotels.With full day-to-day responsibility of their fine dining AA rosette Restaurant, they are looking for passion and enthusiasm, which will be rewarded with a competitive salary and great benefits. What We Are Looking for In You The ability to lead and develop a team of staff, you will provide leadership, development, motivation and guidance to enable high levels of commitment and service. A good understanding of P&L analysis, GP and menu costing, wage budgeting and purchasing. With the ability to negotiate prices direct from our suppliers. The desire to develop menus and drive the business forward in the long term. You must be flexible in terms of the working hours required of you. The Rewards: Salary is competitive and negotiable dependant on experience. Annual bonus scheme. Training and Development - Accredited compliance training, Hospitality specific online training platform Hotel Academy - with Apprenticeship training up to level 4 Staff meals whilst on duty. There is no live in accommodation available for this role Provision of staff uniform where appropriate Regular division of gratuities Pension scheme Discounted accommodation and dining rates within our group Days out discounts - including 2 for 1 cinema tickets and entry into their Wildlife Park
Mar 29, 2024
Full time
Our client is a family owned group that operate a number of high quality hotel operations across the Lake District. They are looking for an ambitious Head Chef, with proven experience and track record within luxury hotels.With full day-to-day responsibility of their fine dining AA rosette Restaurant, they are looking for passion and enthusiasm, which will be rewarded with a competitive salary and great benefits. What We Are Looking for In You The ability to lead and develop a team of staff, you will provide leadership, development, motivation and guidance to enable high levels of commitment and service. A good understanding of P&L analysis, GP and menu costing, wage budgeting and purchasing. With the ability to negotiate prices direct from our suppliers. The desire to develop menus and drive the business forward in the long term. You must be flexible in terms of the working hours required of you. The Rewards: Salary is competitive and negotiable dependant on experience. Annual bonus scheme. Training and Development - Accredited compliance training, Hospitality specific online training platform Hotel Academy - with Apprenticeship training up to level 4 Staff meals whilst on duty. There is no live in accommodation available for this role Provision of staff uniform where appropriate Regular division of gratuities Pension scheme Discounted accommodation and dining rates within our group Days out discounts - including 2 for 1 cinema tickets and entry into their Wildlife Park
This role is based at St Josephs School, Redhill. Though you will only work during term time, you will be paid a salary every month including school holidays. This role has a starting salary of £18,508.82 per annum for working 35 hours per week, 38.4 weeks per year (equivalent to £13.77 per hour, inclusive of holiday pay). Rewards and Benefits Competitive salary Final salary pension Discounts on various services including food shopping Health and wellbeing support Employee Assistance Programme Full induction Term time only hours that allow for good work/life balance Training and development opportunities, including a Level 3 Food Hygiene Qualification. About the Role Using your passion, creativity and enthusiasm, you will inspire a team to produce an outstanding menu using fresh ingredients. In addition to using your flair and passion to create great dishes, you will record meal transactions, control and?administer stock, order food and?sundry supplies, and take responsibility for the day to day running of a smooth kitchen. Your main goal will be to provide school children with tasty, nutritious meals that help them develop healthy bodies and minds. Customer service is at the front and centre of the Twelve15 Vision and Mission. You will be a fantastic communicator with an ability to work with our school clients and our customers to promote the benefits of the service we offer. The key skills we are looking for in our new chef manager are as follows: A passion and skill for cooking with an ability to deliver high levels of meals in a food production environment Health and Safety Certificate Level 1, and proven understanding of health and safety in a kitchen environment Level 2 Food Safety Certificate NVQ Level 2 in food preparation and cooking or equivalent IT and administrative skills Excellent communication skills (including teamwork, leadership, and customer service) Experience supervising staff and managing a kitchen Experience using catering equipment and the ability to train others Excellent time keeping and flexibility around locations. We'd also love to hear about any other relevant skills, interests, or knowledge that you could bring to the table. Perhaps you have detailed knowledge about allergies, or a particular interest in nutrition. Additionally, if you don't hold these qualifications but have a significant amount of experience catering for large groups of people in a management role, please don't hesitate in applying! Shortlisting In order for you to be considered for shortlisting, your CV and answers to the following questions will clearly evidence the knowledge, skills and qualifications listed above. The questions are: Why do you think eating healthily is so important for children and what is the impact of a healthy school meal for children? Please tell us about your experience of working in a kitchen, including the part you played in the production of food. What experience do you have supervising / managing staff responsible for producing large quantities of food? Please list any skills and qualifications you have that are relevant to this role. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 15/04/2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Mar 29, 2024
Full time
This role is based at St Josephs School, Redhill. Though you will only work during term time, you will be paid a salary every month including school holidays. This role has a starting salary of £18,508.82 per annum for working 35 hours per week, 38.4 weeks per year (equivalent to £13.77 per hour, inclusive of holiday pay). Rewards and Benefits Competitive salary Final salary pension Discounts on various services including food shopping Health and wellbeing support Employee Assistance Programme Full induction Term time only hours that allow for good work/life balance Training and development opportunities, including a Level 3 Food Hygiene Qualification. About the Role Using your passion, creativity and enthusiasm, you will inspire a team to produce an outstanding menu using fresh ingredients. In addition to using your flair and passion to create great dishes, you will record meal transactions, control and?administer stock, order food and?sundry supplies, and take responsibility for the day to day running of a smooth kitchen. Your main goal will be to provide school children with tasty, nutritious meals that help them develop healthy bodies and minds. Customer service is at the front and centre of the Twelve15 Vision and Mission. You will be a fantastic communicator with an ability to work with our school clients and our customers to promote the benefits of the service we offer. The key skills we are looking for in our new chef manager are as follows: A passion and skill for cooking with an ability to deliver high levels of meals in a food production environment Health and Safety Certificate Level 1, and proven understanding of health and safety in a kitchen environment Level 2 Food Safety Certificate NVQ Level 2 in food preparation and cooking or equivalent IT and administrative skills Excellent communication skills (including teamwork, leadership, and customer service) Experience supervising staff and managing a kitchen Experience using catering equipment and the ability to train others Excellent time keeping and flexibility around locations. We'd also love to hear about any other relevant skills, interests, or knowledge that you could bring to the table. Perhaps you have detailed knowledge about allergies, or a particular interest in nutrition. Additionally, if you don't hold these qualifications but have a significant amount of experience catering for large groups of people in a management role, please don't hesitate in applying! Shortlisting In order for you to be considered for shortlisting, your CV and answers to the following questions will clearly evidence the knowledge, skills and qualifications listed above. The questions are: Why do you think eating healthily is so important for children and what is the impact of a healthy school meal for children? Please tell us about your experience of working in a kitchen, including the part you played in the production of food. What experience do you have supervising / managing staff responsible for producing large quantities of food? Please list any skills and qualifications you have that are relevant to this role. Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. The job advert closes at 23:59 on 15/04/2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Circa £50k, salary dependent on skills & experience Full time/37 hrs a week/permanent Location: Canwick WRC, Lincoln, with travel across the Anglian Water region. Although your base location can be flexible (depending on your location) Make every drop of your potential count. Join our team! The Contracts Manager is responsible for the effective and efficient management, planning, and operation of circa £8Million of Regional Service Contracts portfolio for Water and Water Recycling non-infra assets. The position is responsible for managing a team of Maintenance technicians, Contract co-ordinators, contractors and processes associated with delivery of planned, remedial, new asset creation and decommissioning work on critical inlet and storm assets. You'll ensure internal and contractual performance is managed and maintained as well as oversee the development and performance of the maintenance technicians and contract co-ordinators. In the position you will act as a source of expert advice alongside other business stakeholders in contract specifications, letting and negotiation process. You'll drive and lead the delivery of all area's associated with Water Recycling Screens and Screens Handling to include compliance to MAS, maintenance standards, capital product selection, asset, contractor and internal teams performance, KPI's/KPMs pertaining to all areas of screening and screens handling equipment. You will be responsible for the delivery of any associated performance metrics highlighted from AW framework, PIRP or EA or Consent requirements. Service Contracts have full accountability for delivery of capital parcels for both Water Recycling (WR) and WR Bio Screens and Screenings handling equipment and delivery of the planned preventative maintenance program. You will ensure effective management of the budgets associated with the delivery of both the Opex and Capex elements of the work. The Opex budgets being owned by operations but with forecast visibility from service contracts (phased for accounting purposes) and the capital parcels directly attributed to service contracts. You will have approved delegation for authorisation of and are responsible for the escalation of any asset offline. The role will ensure the delivery of service contracts is carried out in line with the company's relevant Operation and Maintenance and H&S policy and strategies; and that such maintenance reduces operational Risk whilst effectively delivering best value. As a valued employee you'll be entitled to: Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Personal private health care Car allowance Annual bonus scheme Opportunity to volunteer do unpaid work in the community 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion Life Cover at 8x your salary Personal Accident cover - up to 5x your salary Flexible benefits to support your wellbeing and lifestyle What does it take to be successful? Relevant Degree or equivalent experience Relevant operational experience with a Water Recycling Treatment or M&E background. Experience of budget and financial management Strong organisational skills and time management Excellent interpersonal, analytical and communication skills Strong prioritising, negotiation and decision making skills Understanding of company strategy and ability to deliver required outputs Extensive practical and proven leadership experience in a similar role Business expert in Contract and Framework management Extensive knowledge of relevant H&S legislation IOSH or similar qualification Extensive understanding of KPMs and KPIs Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing date: 7th April 2024 Interview Dates: 15th & 16th April
Mar 29, 2024
Full time
Circa £50k, salary dependent on skills & experience Full time/37 hrs a week/permanent Location: Canwick WRC, Lincoln, with travel across the Anglian Water region. Although your base location can be flexible (depending on your location) Make every drop of your potential count. Join our team! The Contracts Manager is responsible for the effective and efficient management, planning, and operation of circa £8Million of Regional Service Contracts portfolio for Water and Water Recycling non-infra assets. The position is responsible for managing a team of Maintenance technicians, Contract co-ordinators, contractors and processes associated with delivery of planned, remedial, new asset creation and decommissioning work on critical inlet and storm assets. You'll ensure internal and contractual performance is managed and maintained as well as oversee the development and performance of the maintenance technicians and contract co-ordinators. In the position you will act as a source of expert advice alongside other business stakeholders in contract specifications, letting and negotiation process. You'll drive and lead the delivery of all area's associated with Water Recycling Screens and Screens Handling to include compliance to MAS, maintenance standards, capital product selection, asset, contractor and internal teams performance, KPI's/KPMs pertaining to all areas of screening and screens handling equipment. You will be responsible for the delivery of any associated performance metrics highlighted from AW framework, PIRP or EA or Consent requirements. Service Contracts have full accountability for delivery of capital parcels for both Water Recycling (WR) and WR Bio Screens and Screenings handling equipment and delivery of the planned preventative maintenance program. You will ensure effective management of the budgets associated with the delivery of both the Opex and Capex elements of the work. The Opex budgets being owned by operations but with forecast visibility from service contracts (phased for accounting purposes) and the capital parcels directly attributed to service contracts. You will have approved delegation for authorisation of and are responsible for the escalation of any asset offline. The role will ensure the delivery of service contracts is carried out in line with the company's relevant Operation and Maintenance and H&S policy and strategies; and that such maintenance reduces operational Risk whilst effectively delivering best value. As a valued employee you'll be entitled to: Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Personal private health care Car allowance Annual bonus scheme Opportunity to volunteer do unpaid work in the community 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion Life Cover at 8x your salary Personal Accident cover - up to 5x your salary Flexible benefits to support your wellbeing and lifestyle What does it take to be successful? Relevant Degree or equivalent experience Relevant operational experience with a Water Recycling Treatment or M&E background. Experience of budget and financial management Strong organisational skills and time management Excellent interpersonal, analytical and communication skills Strong prioritising, negotiation and decision making skills Understanding of company strategy and ability to deliver required outputs Extensive practical and proven leadership experience in a similar role Business expert in Contract and Framework management Extensive knowledge of relevant H&S legislation IOSH or similar qualification Extensive understanding of KPMs and KPIs Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing date: 7th April 2024 Interview Dates: 15th & 16th April
One thing's for sure as a Store Management Apprentice in Retail you'll never be bored. Balancing theory with practical store work, you'll be expected to work hard on this three-year programme. There's a real family feel here and we all pitch in as part of a close-knit team. And since there's always loads of support from those around you, ranging from Store Managers to Store Assistants, you'll never feel like you're struggling. In this fast paced environment you'll get to learn something new every day in a company that thrives on being different. As someone who wants to make things happen, you'll find all this adds up to an exciting challenge. The time will fly by and before you know it you will have your Level 3 Retail Team Leader qualification and be working as a fully-fledged Deputy Store Manager with real opportunities for progression in the future. Please note you will need GCSEs in Maths and English, grade 4 and above (minimum grade C or equivalent) to be able to undertake the Apprenticeship.
Mar 29, 2024
Full time
One thing's for sure as a Store Management Apprentice in Retail you'll never be bored. Balancing theory with practical store work, you'll be expected to work hard on this three-year programme. There's a real family feel here and we all pitch in as part of a close-knit team. And since there's always loads of support from those around you, ranging from Store Managers to Store Assistants, you'll never feel like you're struggling. In this fast paced environment you'll get to learn something new every day in a company that thrives on being different. As someone who wants to make things happen, you'll find all this adds up to an exciting challenge. The time will fly by and before you know it you will have your Level 3 Retail Team Leader qualification and be working as a fully-fledged Deputy Store Manager with real opportunities for progression in the future. Please note you will need GCSEs in Maths and English, grade 4 and above (minimum grade C or equivalent) to be able to undertake the Apprenticeship.
Wallace Hind Selection LTD
Northampton, Northamptonshire
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
Mar 29, 2024
Full time
"Customer Experience" is our buzz word, and as our Customer Services Manager, managing a small team in a multi-site manufacturing environment, you'll be the beating heart of the office, with the ability to make changes to improve processes and ensure a seamless customer journey. BASIC SALARY: £30,000 - £40,000 BENEFITS: 24 Days Annual Leave plus Bank Holidays Pension Contribution LOCATION: This is an office-based role, based in Northampton. COMMUTABLE LOCATIONS: Northampton, Wellingborough, Milton Keynes, Towcester, Daventry, Kettering, Rugby, Bedford, Newport Pagnell, Brackley, Market Harborough Why this role? The opportunity to come in and really shape a department who are already self-sufficient, with the potential to recruit into your team. We've been around for 50 years; therefore not only are we secure and stable, but currently experiencing an exciting period of growth across all departments. JOB DESCRIPTION: Customer Services Manager - Manufacturer Reporting to the Head of Commercial in a busy, multi-site manufacturing environment, there's lots to get your teeth stuck in to. What we do works - it has done for 50 years, and has made us successful - but we want to modernise and take it to the next level. KEY RESPONSIBILITIES: Customer Services Manager - Manufacturer Mentoring, coaching and developing a small team, once established, potentially recruiting into the team. Process map our customer journey identifying opportunities and potential short falls. Working closely with the Commercial Manager to implement a suite of KPIs / SLAs which in turn help assess the current state of business and highlight areas for efficiencies and improvement. Be involved in the selection and implementation of a new CRM system. Communicate with all areas of the business, including Marketing, Sales and Production on a regular basis. Successfully maintaining customer satisfaction levels, resolving any escalated complaints. Provide monthly MI on a variety of metrics (customer satisfaction, order processing time, returns, refunds etc. PERSON SPECIFICATION: Customer Services Manager - Manufacturer You can't be afraid of getting your hands dirty. You'll need to work collaboratively but challenge the status quo; we're not shy to admit that changes can be made, we just need someone to drive these forward. You'll need to want to understand the production process from beginning to end, have the confidence to communicate at different levels, from our production factory staff all the way to our Managing Director. You'll also: Have experience within a manufacturing / factory environment. Be able to demonstrate a variety of processes, frameworks and / or objectives you've implemented to achieve business strategies. Either, have proven people management skills or supervised a team with the desire to progress. At times, the business requires 'all hands on deck', and so this may mean carrying out other ad-hoc duties. THE COMPANY: We are a well-established family run business based in Northampton and have been operating on a national scale for over 50 years. As the industry leader in our sector, we manufacture and distribute all of our products and provide supplies to the public and private sector. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Customer Services, Customer Service Manager, Customer Service Team Leader, Customer Experience Manager, Customer Services Supervisor, Production, Manufacturer, Client Success Manager. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: SM17603, Wallace Hind Selection
One thing's for sure as a Store Management Apprentice in Retail you'll never be bored. Balancing theory with practical store work, you'll be expected to work hard on this three-year programme. There's a real family feel here and we all pitch in as part of a close-knit team. And since there's always loads of support from those around you, ranging from Store Managers to Store Assistants, you'll never feel like you're struggling. In this fast paced environment you'll get to learn something new every day in a company that thrives on being different. As someone who wants to make things happen, you'll find all this adds up to an exciting challenge. The time will fly by and before you know it you will have your Level 3 Retail Team Leader qualification and be working as a fully-fledged Deputy Store Manager with real opportunities for progression in the future. Please note you will need GCSEs in Maths and English, grade 4 and above (minimum grade C or equivalent) to be able to undertake the Apprenticeship.
Mar 29, 2024
Full time
One thing's for sure as a Store Management Apprentice in Retail you'll never be bored. Balancing theory with practical store work, you'll be expected to work hard on this three-year programme. There's a real family feel here and we all pitch in as part of a close-knit team. And since there's always loads of support from those around you, ranging from Store Managers to Store Assistants, you'll never feel like you're struggling. In this fast paced environment you'll get to learn something new every day in a company that thrives on being different. As someone who wants to make things happen, you'll find all this adds up to an exciting challenge. The time will fly by and before you know it you will have your Level 3 Retail Team Leader qualification and be working as a fully-fledged Deputy Store Manager with real opportunities for progression in the future. Please note you will need GCSEs in Maths and English, grade 4 and above (minimum grade C or equivalent) to be able to undertake the Apprenticeship.
We have an exciting and challenging new job opportunity for a Case Administrator Part Time 11 hours to join one of our law enforcement Government clients in Uxbridge This is a part time temporary role for an ongoing 4 months with a view to extend the contract further. The responsibilities of the role will include: " Supporting offender management with case work " Liaising with external partnerships, contractors etc. " Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases. " Ensuring that staff and service users are supported through efficient processes " Responsible for setting up and maintain accurate offender and victim information on relevant approved databases " Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce re offending. As an Administrator support will be given to Probation Practitioners by means of letters, case allocations, enforcement administration, setting up assessments, data entry and any other associated administrative tasks. it is essential to have good customer service and telephone manner, greeting people on probation, communication with staff and contractors, attention to detail, accuracy in recording, petty cash, post, good timekeeping, work well with the team and other staff and excellent communication skills. Where necessary, issue petty cash / vouchers / warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures. " Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases. " Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail" Skills and Experience required " Delivering at pace " Strong communication skills both verbally and written is essential " Use and work on your own initiative " strong and committed individual who can adapt to unexpected situations " Need to have good IT skills including proficiency using Microsoft Office Word, Excel, Teams etc. " tackle challenges and in a competent and reliable way " At least 1 year's administration experience is required. Salary: 12.43 with benefits of pension scheme and holiday. The hours are 11 across Wednesday to Friday (working full time in the office) If you're looking to join the Public Sector work force with a "can do" attitude, then do not delay and apply today! Please note - any successful applicants will need to undergo extensive pre-employment checks, which includes 3 years' worth of referencing and a DBS check. This will take roughly 4-8 weeks to process after receiving an offer. If this role sounds like it's for you - please hit apply and one of our team will be in touch should you get through to the next stage! At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website.
Mar 29, 2024
Seasonal
We have an exciting and challenging new job opportunity for a Case Administrator Part Time 11 hours to join one of our law enforcement Government clients in Uxbridge This is a part time temporary role for an ongoing 4 months with a view to extend the contract further. The responsibilities of the role will include: " Supporting offender management with case work " Liaising with external partnerships, contractors etc. " Responsible for setting up and maintaining accurate offender and victim information on relevant approved databases. " Ensuring that staff and service users are supported through efficient processes " Responsible for setting up and maintain accurate offender and victim information on relevant approved databases " Ensure the effective administration of referrals to and relationships between offender management, victims, interventions, service providers and external agencies and partnerships to enhance positive outcomes, manage risk, and reduce re offending. As an Administrator support will be given to Probation Practitioners by means of letters, case allocations, enforcement administration, setting up assessments, data entry and any other associated administrative tasks. it is essential to have good customer service and telephone manner, greeting people on probation, communication with staff and contractors, attention to detail, accuracy in recording, petty cash, post, good timekeeping, work well with the team and other staff and excellent communication skills. Where necessary, issue petty cash / vouchers / warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures. " Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases. " Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail" Skills and Experience required " Delivering at pace " Strong communication skills both verbally and written is essential " Use and work on your own initiative " strong and committed individual who can adapt to unexpected situations " Need to have good IT skills including proficiency using Microsoft Office Word, Excel, Teams etc. " tackle challenges and in a competent and reliable way " At least 1 year's administration experience is required. Salary: 12.43 with benefits of pension scheme and holiday. The hours are 11 across Wednesday to Friday (working full time in the office) If you're looking to join the Public Sector work force with a "can do" attitude, then do not delay and apply today! Please note - any successful applicants will need to undergo extensive pre-employment checks, which includes 3 years' worth of referencing and a DBS check. This will take roughly 4-8 weeks to process after receiving an offer. If this role sounds like it's for you - please hit apply and one of our team will be in touch should you get through to the next stage! At Brook Street, we believe that by harnessing diversity of thought and experience across our company, exceptional things happen. We continually strive for a highly diverse workforce and an inclusive culture where everyone feels valued, listened to and able to discover their personal best. Brook Street is a Disability Confident Leader, and we have also hold Gold Award status from the Defence Employer Recognition Scheme. Our supply of Contingent Workers to the Public Sector Resourcing Framework (PSR) has driven us to take further steps in supporting candidates with disabilities or veterans. Through our Guaranteed Interview Scheme, we offer candidates with disabilities and veteran who meet the stipulated criteria for the role, a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability or as a veteran, we encourage you to reach out to us via the Brook Street website.
One thing's for sure as a Store Management Apprentice in Retail you'll never be bored. Balancing theory with practical store work, you'll be expected to work hard on this three-year programme. There's a real family feel here and we all pitch in as part of a close-knit team. And since there's always loads of support from those around you, ranging from Store Managers to Store Assistants, you'll never feel like you're struggling. In this fast paced environment you'll get to learn something new every day in a company that thrives on being different. As someone who wants to make things happen, you'll find all this adds up to an exciting challenge. The time will fly by and before you know it you will have your Level 3 Retail Team Leader qualification and be working as a fully-fledged Deputy Store Manager with real opportunities for progression in the future. Please note you will need GCSEs in Maths and English, grade 4 and above (minimum grade C or equivalent) to be able to undertake the Apprenticeship.
Mar 29, 2024
Full time
One thing's for sure as a Store Management Apprentice in Retail you'll never be bored. Balancing theory with practical store work, you'll be expected to work hard on this three-year programme. There's a real family feel here and we all pitch in as part of a close-knit team. And since there's always loads of support from those around you, ranging from Store Managers to Store Assistants, you'll never feel like you're struggling. In this fast paced environment you'll get to learn something new every day in a company that thrives on being different. As someone who wants to make things happen, you'll find all this adds up to an exciting challenge. The time will fly by and before you know it you will have your Level 3 Retail Team Leader qualification and be working as a fully-fledged Deputy Store Manager with real opportunities for progression in the future. Please note you will need GCSEs in Maths and English, grade 4 and above (minimum grade C or equivalent) to be able to undertake the Apprenticeship.
Programme Manager We are delighted to share this new and exciting opportunity for a Programme Manager - Our Business to join a dynamic organisation. Position : Programme Manager - Our Business Location : Holyoake House, Manchester / Hybrid Salary : £46,173 per annum (pro rata to 21 hours - £27,704) Hours : Part-time, 3 days per week (21 hours) Contract : Fixed term until 31 March 2025 Closing Date: Midnight, Wednesday 17th April 2024 Interviews: Week commencing 29th April 2024, in Manchester Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union. We reserve the right to close the role early should a suitable candidate be found before this date . Applicants are required to submit a current CV and cover letter. About the role: As Programme Manager for 'Our Business', you will be responsible for managing the 'Our Business' programme from inception to completion and acting as the primary contact between the organisation and our partners at Greater Manchester Combined Authority (GMCA) and beyond. The organisation has been tasked by GMCA to deliver the first phase of the 'Our Business' project and that's where you come in. We are looking for an experienced Programme Manager to lead this important and exciting project. Key responsibilities include: To lead the planning, design, delivery, and evaluation of the Our Business project, ensuring successful completion and delivery of the agreed project outcomes. To monitor and evaluate the project, delivering analysis and reports as necessary and complying with all GMCA reporting requirements, including using the GMCA's GMIT system and ensuring that the programme achieves and reports on meeting its stated target outputs and outcomes. To support the set-up of the Our Business co-operative, ensuring that it is delivered in line with the requirements of co-operative governance and Values and Principles. To identify and secure a variety of funding mechanisms to support Our Business as a sustainable and independent co-operative beyond the life of the project. To form strategic relationships with large infrastructure bodies, recruiting them into membership of the Our Business co-operative. To complete the Social Value Portal reporting in line with GMCA's requirements, ensuring that the social value targets for the programme are met. To manage the strategic partnership between various project stakeholders, including GMCA, Co-operatives UK, the training provider, and member groups, ensuring that everyone is kept informed and updated and can work collaboratively to ensure full cohesion and successful execution of the project. To support the CEO in the delivery of the marketing and communications plan for Our Business, including the design and delivery of recruitment and promotion events. To manage the project budget, ensuring that spend remains in line with the agreed budget. To work closely with the Tech Manager, ensuring the effective management of the online platform (supplied by Hivebrite). To act as line manager to the Digital & Community Co-ordinator. About you: To be successful in this role, you will be enthusiastic about the organisation and its mission, and you will have experience working as a Programme Manager in another organisation. Project management: Strong project management skills to oversee the delivery of the online platform and manage the triage and community process effectively. Technical understanding: A basic understanding of technology, especially in managing 'Hivebrite' online platforms, to collaborate efficiently with the Tech Lead. Communication: Excellent communication skills to liaise with the contract manager and relevant teams at GMCA, working with the Tech Manager, line management of Digital & Community Co-ordinator, and other stakeholders. Strategic thinking: Ability to align the project with broader objectives, and develop strategies for effective delivery. Collaboration: Strong collaborative skills to work closely with the Tech Manager, Digital & Community Co-ordinator, and other team members. Problem-solving: The capability to address challenges that may arise during the project and find effective solutions Leadership: Leadership qualities to guide the team, make decisions Adaptability: Given the complexity of the GM social ecosystem, adaptability to changing circumstances and the ability to adjust strategies accordingly. Stakeholder management: Effectively manage relationships with stakeholders, including GMCA and the social economy sector. Marketing and communications: Understanding of marketing principles to support the CEO in the platform's marketing and communication strategies. About the organisation: As the voice of the UK's co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops. As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Other roles you may have experience in could include Programme Manager, Head of Programmes, Head of Project and Programmes, Senior Programme Manager, Grant Programmes Manager, Principle Project Manager, Director of Programmes, Charity Programme Manager etc. PLEASE NOTE: This role is being
Mar 29, 2024
Full time
Programme Manager We are delighted to share this new and exciting opportunity for a Programme Manager - Our Business to join a dynamic organisation. Position : Programme Manager - Our Business Location : Holyoake House, Manchester / Hybrid Salary : £46,173 per annum (pro rata to 21 hours - £27,704) Hours : Part-time, 3 days per week (21 hours) Contract : Fixed term until 31 March 2025 Closing Date: Midnight, Wednesday 17th April 2024 Interviews: Week commencing 29th April 2024, in Manchester Benefits: Flexible working options, pension scheme, discounted travel to work schemes, employee wellbeing assistance programme including free eye tests, personal and professional growth and development, including coaching and trade union. We reserve the right to close the role early should a suitable candidate be found before this date . Applicants are required to submit a current CV and cover letter. About the role: As Programme Manager for 'Our Business', you will be responsible for managing the 'Our Business' programme from inception to completion and acting as the primary contact between the organisation and our partners at Greater Manchester Combined Authority (GMCA) and beyond. The organisation has been tasked by GMCA to deliver the first phase of the 'Our Business' project and that's where you come in. We are looking for an experienced Programme Manager to lead this important and exciting project. Key responsibilities include: To lead the planning, design, delivery, and evaluation of the Our Business project, ensuring successful completion and delivery of the agreed project outcomes. To monitor and evaluate the project, delivering analysis and reports as necessary and complying with all GMCA reporting requirements, including using the GMCA's GMIT system and ensuring that the programme achieves and reports on meeting its stated target outputs and outcomes. To support the set-up of the Our Business co-operative, ensuring that it is delivered in line with the requirements of co-operative governance and Values and Principles. To identify and secure a variety of funding mechanisms to support Our Business as a sustainable and independent co-operative beyond the life of the project. To form strategic relationships with large infrastructure bodies, recruiting them into membership of the Our Business co-operative. To complete the Social Value Portal reporting in line with GMCA's requirements, ensuring that the social value targets for the programme are met. To manage the strategic partnership between various project stakeholders, including GMCA, Co-operatives UK, the training provider, and member groups, ensuring that everyone is kept informed and updated and can work collaboratively to ensure full cohesion and successful execution of the project. To support the CEO in the delivery of the marketing and communications plan for Our Business, including the design and delivery of recruitment and promotion events. To manage the project budget, ensuring that spend remains in line with the agreed budget. To work closely with the Tech Manager, ensuring the effective management of the online platform (supplied by Hivebrite). To act as line manager to the Digital & Community Co-ordinator. About you: To be successful in this role, you will be enthusiastic about the organisation and its mission, and you will have experience working as a Programme Manager in another organisation. Project management: Strong project management skills to oversee the delivery of the online platform and manage the triage and community process effectively. Technical understanding: A basic understanding of technology, especially in managing 'Hivebrite' online platforms, to collaborate efficiently with the Tech Lead. Communication: Excellent communication skills to liaise with the contract manager and relevant teams at GMCA, working with the Tech Manager, line management of Digital & Community Co-ordinator, and other stakeholders. Strategic thinking: Ability to align the project with broader objectives, and develop strategies for effective delivery. Collaboration: Strong collaborative skills to work closely with the Tech Manager, Digital & Community Co-ordinator, and other team members. Problem-solving: The capability to address challenges that may arise during the project and find effective solutions Leadership: Leadership qualities to guide the team, make decisions Adaptability: Given the complexity of the GM social ecosystem, adaptability to changing circumstances and the ability to adjust strategies accordingly. Stakeholder management: Effectively manage relationships with stakeholders, including GMCA and the social economy sector. Marketing and communications: Understanding of marketing principles to support the CEO in the platform's marketing and communication strategies. About the organisation: As the voice of the UK's co-operative movement, we empower and support co-operative enterprises with specialised knowledge and expertise, to grow the co-operative economy and create a fairer society. From football clubs and farms to convenience stores and pubs, there are more than 7,000 co-operatives in the UK, each owned and controlled by their members and based on a set of shared principles and values. By promoting shared wealth through member ownership, we are committed to enabling anyone in the UK to form, or join, thriving and sustainable co-ops. As an organisation we are led by our unwavering values of solidarity, self-responsibility, equity, and honesty, therefore if you share these core values, we would be delighted to receive your application. Other roles you may have experience in could include Programme Manager, Head of Programmes, Head of Project and Programmes, Senior Programme Manager, Grant Programmes Manager, Principle Project Manager, Director of Programmes, Charity Programme Manager etc. PLEASE NOTE: This role is being
One thing's for sure as a Store Management Apprentice in Retail you'll never be bored. Balancing theory with practical store work, you'll be expected to work hard on this three-year programme. There's a real family feel here and we all pitch in as part of a close-knit team. And since there's always loads of support from those around you, ranging from Store Managers to Store Assistants, you'll never feel like you're struggling. In this fast paced environment you'll get to learn something new every day in a company that thrives on being different. As someone who wants to make things happen, you'll find all this adds up to an exciting challenge. The time will fly by and before you know it you will have your Level 3 Retail Team Leader qualification and be working as a fully-fledged Deputy Store Manager with real opportunities for progression in the future. Please note you will need GCSEs in Maths and English, grade 4 and above (minimum grade C or equivalent) to be able to undertake the Apprenticeship.
Mar 29, 2024
Full time
One thing's for sure as a Store Management Apprentice in Retail you'll never be bored. Balancing theory with practical store work, you'll be expected to work hard on this three-year programme. There's a real family feel here and we all pitch in as part of a close-knit team. And since there's always loads of support from those around you, ranging from Store Managers to Store Assistants, you'll never feel like you're struggling. In this fast paced environment you'll get to learn something new every day in a company that thrives on being different. As someone who wants to make things happen, you'll find all this adds up to an exciting challenge. The time will fly by and before you know it you will have your Level 3 Retail Team Leader qualification and be working as a fully-fledged Deputy Store Manager with real opportunities for progression in the future. Please note you will need GCSEs in Maths and English, grade 4 and above (minimum grade C or equivalent) to be able to undertake the Apprenticeship.
Job Title: Receptionist Permanent - Full-time Location: Shoreditch, London Pay: 30,000 per annum Our client is a leading provider of business process outsourcing services, specialising in innovative solutions for information management. With a commitment to excellence, our client excels in organising and optimising both printed and digital information, catering to the unique needs of their diverse internal and external audiences. Their global presence ensures that they deliver unparalleled services to customers around the world, setting the standard for effective information solutions. As a Receptionist in our client's London office you will have the opportunity to provide exceptional customer service and hospitality to all We are looking for a charismatic and enthusiastic individual who relishes in providing a warm welcome, whether it be face to face, or over the phone. The ideal candidate has a great eye for detail, can build instant rapport and finds pleasure in preparing the client suite with refreshments and soft touches. Key responsibilities: Meeting, greeting and interacting with visitors Monitoring a busy centralised First Impression Team inbox Processing and confirming meeting room booking requests Ordering, organising, and assisting with hospitality and events Data collection and supporting Team Leader with reporting Meeting room set up and hospitality Key Skills Exceptional Customer Service skills to effectively greet and communicate with callers and visitors. Ability to work in a fast-paced team environment. Intermediate computer skills including Microsoft Word and Excel. The Package: Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers, and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer dedicated to offering each and every employee an enjoyable, challenging, and rewarding career with future career development prospects. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
Mar 29, 2024
Full time
Job Title: Receptionist Permanent - Full-time Location: Shoreditch, London Pay: 30,000 per annum Our client is a leading provider of business process outsourcing services, specialising in innovative solutions for information management. With a commitment to excellence, our client excels in organising and optimising both printed and digital information, catering to the unique needs of their diverse internal and external audiences. Their global presence ensures that they deliver unparalleled services to customers around the world, setting the standard for effective information solutions. As a Receptionist in our client's London office you will have the opportunity to provide exceptional customer service and hospitality to all We are looking for a charismatic and enthusiastic individual who relishes in providing a warm welcome, whether it be face to face, or over the phone. The ideal candidate has a great eye for detail, can build instant rapport and finds pleasure in preparing the client suite with refreshments and soft touches. Key responsibilities: Meeting, greeting and interacting with visitors Monitoring a busy centralised First Impression Team inbox Processing and confirming meeting room booking requests Ordering, organising, and assisting with hospitality and events Data collection and supporting Team Leader with reporting Meeting room set up and hospitality Key Skills Exceptional Customer Service skills to effectively greet and communicate with callers and visitors. Ability to work in a fast-paced team environment. Intermediate computer skills including Microsoft Word and Excel. The Package: Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers, and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer dedicated to offering each and every employee an enjoyable, challenging, and rewarding career with future career development prospects. Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
Summary We are recruiting a Holidays Manager to lead the National Trust's holiday cottage business in Cornwall. This substantial role will be responsible for a large team looking after holiday cottages across a wide geographical. A key aspect of the role will be successfully managing stakeholder relationships with General Managers and Let Estate teams. Hours: 37.5 hours per week Salary: £36,621 per annum Contract: Permanent What it's like to work here To succeed in this role as a Holidays Manager, you will need to have really high standards, be flexible in your approach and have skills that will contribute to our long-term, valuable holidays offer for our varied holiday portfolio. You will need strong organisational and leadership skills, financial acumen and a talent for problem solving. The successful Holidays Manager will be responsible for a large portfolio of holiday cottages in Heart of Cornwall and South East Cornwall. What you'll be doing Reporting to the Area Manager for Holidays in Cornwall, you will be a key member of the Holidays leadership team. As well as managing and growing the performance of the patch you look after, you will contribute to developing best practice in consistency and standards with the team. You will manage an established team of dedicated Holidays Operation Assistants with your Holidays Operation Assistant Managers working closely with your Compliance Coordinator and other colleagues. You will ensure that our team members feel valued and included as part of the team and equipped to give their best in executing their role. You will ensure the entire team remains guest focused, achieving the highest quality of guest satisfaction, maintenance and safety. The overall aim is for our guests to be delighted with their stay. You will need to work in partnership with the General Managers, Estate teams, other colleagues and our external partners to look after the properties and deliver the service agreement. Who we're looking for •Experience in an operational focused management role •Experience in leading and inspiring a team to an agreed set of results, contributing to their understanding and development •You have experience understanding and delivering customer needs and delivering a culture of excellent customer service in the hospitality industry •Ability to deliver results through successful cost control balanced with quality and to deadlines •Experience and skills in managing operational budgets •Experience of engaging with a wide range of stakeholders and working with colleagues, experts and external organisations to get things done. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Mar 29, 2024
Full time
Summary We are recruiting a Holidays Manager to lead the National Trust's holiday cottage business in Cornwall. This substantial role will be responsible for a large team looking after holiday cottages across a wide geographical. A key aspect of the role will be successfully managing stakeholder relationships with General Managers and Let Estate teams. Hours: 37.5 hours per week Salary: £36,621 per annum Contract: Permanent What it's like to work here To succeed in this role as a Holidays Manager, you will need to have really high standards, be flexible in your approach and have skills that will contribute to our long-term, valuable holidays offer for our varied holiday portfolio. You will need strong organisational and leadership skills, financial acumen and a talent for problem solving. The successful Holidays Manager will be responsible for a large portfolio of holiday cottages in Heart of Cornwall and South East Cornwall. What you'll be doing Reporting to the Area Manager for Holidays in Cornwall, you will be a key member of the Holidays leadership team. As well as managing and growing the performance of the patch you look after, you will contribute to developing best practice in consistency and standards with the team. You will manage an established team of dedicated Holidays Operation Assistants with your Holidays Operation Assistant Managers working closely with your Compliance Coordinator and other colleagues. You will ensure that our team members feel valued and included as part of the team and equipped to give their best in executing their role. You will ensure the entire team remains guest focused, achieving the highest quality of guest satisfaction, maintenance and safety. The overall aim is for our guests to be delighted with their stay. You will need to work in partnership with the General Managers, Estate teams, other colleagues and our external partners to look after the properties and deliver the service agreement. Who we're looking for •Experience in an operational focused management role •Experience in leading and inspiring a team to an agreed set of results, contributing to their understanding and development •You have experience understanding and delivering customer needs and delivering a culture of excellent customer service in the hospitality industry •Ability to deliver results through successful cost control balanced with quality and to deadlines •Experience and skills in managing operational budgets •Experience of engaging with a wide range of stakeholders and working with colleagues, experts and external organisations to get things done. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Position: Full-Time Temporary Admin Officer - Manchester city centre Contract: 2-6 months with the possibility of extending further Working Hours: Monday to Friday, Office Hours (37 hours per week) Hourly Rate: 10.42 increasing to 11.44 after 12 weeks completed (also will be increasing in line with NMW increase in April 2024) Job Description: We are currently seeking an organised, motivated Admin Officer to support the admin team based in our offices in Manchester city centre This role includes but is not restrictive to data inputting, typing of court orders, fee accounting and listing of court hearings. The role involves manual filing of papers and files. Face to face interaction with judiciary and court users on a daily basis. Completion of office post, opening of office post, Telephone work and face to face customer interaction. Hosting of video link hearings on which training will be provided. Knowledge of outlook, excel and word beneficial. Training provided on internal computer systems. Excellent communication and IT skills are required for this post. Requirements: " Minimum qualifications: Five GCSEs at Grade C or above (including English Language or equivalent), NVQ Business Administration Level 2, or relevant clerical experience. " Strong administrative skills with proficiency in Microsoft Office. " Excellent communication skills, both written and verbal. Application Process: To apply for this position, please complete our online registration form by clicking the following link: (url removed)okstreet .(url removed)/public-sector-registration.aspx Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment. Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 29, 2024
Seasonal
Position: Full-Time Temporary Admin Officer - Manchester city centre Contract: 2-6 months with the possibility of extending further Working Hours: Monday to Friday, Office Hours (37 hours per week) Hourly Rate: 10.42 increasing to 11.44 after 12 weeks completed (also will be increasing in line with NMW increase in April 2024) Job Description: We are currently seeking an organised, motivated Admin Officer to support the admin team based in our offices in Manchester city centre This role includes but is not restrictive to data inputting, typing of court orders, fee accounting and listing of court hearings. The role involves manual filing of papers and files. Face to face interaction with judiciary and court users on a daily basis. Completion of office post, opening of office post, Telephone work and face to face customer interaction. Hosting of video link hearings on which training will be provided. Knowledge of outlook, excel and word beneficial. Training provided on internal computer systems. Excellent communication and IT skills are required for this post. Requirements: " Minimum qualifications: Five GCSEs at Grade C or above (including English Language or equivalent), NVQ Business Administration Level 2, or relevant clerical experience. " Strong administrative skills with proficiency in Microsoft Office. " Excellent communication skills, both written and verbal. Application Process: To apply for this position, please complete our online registration form by clicking the following link: (url removed)okstreet .(url removed)/public-sector-registration.aspx Important: Successful candidates will be subject to a thorough background and clearance check, including Criminal Record Checks (DBS Checks), Reference Checks (Employment, Education, and any gaps) covering the past three years, as well as Address checks for the past five years. This process may also include obtaining character references and/or other evidence to cover periods of unemployment. Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses - HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
e have an exciting new job opportunity for an Admin Officer to join our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. This is a part time temporary role working 3 days a week, 20 hours per week for an ongoing 3 months with a view to extending the contract further . The responsibilities of the role will include: Luton Magisdtrates court is a criminal court dealing with low to medium level crimes. Duties: Court Clerking which will be a mixture of face-to-face hearings and also via Microsoft teams. Working with judges, preparing their documents for cases which are to be either face to face or on Microsoft teams. Dealing with Customers face to face + answering calls. Processing Court orders, liasing with parties within the court Will be a mixture of processing work and court clerking Scanning documents and transferring files Liaising with members of the judiciary Uploading documents onto electronic systems/databases Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Will be strictly working in the office, not working from home Skills required: good customer service basic admin, ability to use Microsoft applications Good organisation skills Good attitude Ability to communicate efficiently via telephone, email etc and to remote workforce Ability to work on own initiative Salary: 10.57 p/h (with benefits of pension scheme and holiday. Hours: 20 hours per week, 3 days a week 09:00-17:00 A DBS check will be needed before you can start this role, we will process this for you. if you are successful you will be subject to security checks which take approximately 2-3 weeks to process. If you have excellent organisational skills, data entry skills and an administrative background then do not delay and apply today! Please apply online or contact Basheer at removed) . Please remember to include your mobile telephone number, CV and the role you are applying for. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 29, 2024
Seasonal
e have an exciting new job opportunity for an Admin Officer to join our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. This is a part time temporary role working 3 days a week, 20 hours per week for an ongoing 3 months with a view to extending the contract further . The responsibilities of the role will include: Luton Magisdtrates court is a criminal court dealing with low to medium level crimes. Duties: Court Clerking which will be a mixture of face-to-face hearings and also via Microsoft teams. Working with judges, preparing their documents for cases which are to be either face to face or on Microsoft teams. Dealing with Customers face to face + answering calls. Processing Court orders, liasing with parties within the court Will be a mixture of processing work and court clerking Scanning documents and transferring files Liaising with members of the judiciary Uploading documents onto electronic systems/databases Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin Will be strictly working in the office, not working from home Skills required: good customer service basic admin, ability to use Microsoft applications Good organisation skills Good attitude Ability to communicate efficiently via telephone, email etc and to remote workforce Ability to work on own initiative Salary: 10.57 p/h (with benefits of pension scheme and holiday. Hours: 20 hours per week, 3 days a week 09:00-17:00 A DBS check will be needed before you can start this role, we will process this for you. if you are successful you will be subject to security checks which take approximately 2-3 weeks to process. If you have excellent organisational skills, data entry skills and an administrative background then do not delay and apply today! Please apply online or contact Basheer at removed) . Please remember to include your mobile telephone number, CV and the role you are applying for. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
One thing's for sure as a Store Management Apprentice in Retail you'll never be bored. Balancing theory with practical store work, you'll be expected to work hard on this three-year programme. There's a real family feel here and we all pitch in as part of a close-knit team. And since there's always loads of support from those around you, ranging from Store Managers to Store Assistants, you'll never feel like you're struggling. In this fast paced environment you'll get to learn something new every day in a company that thrives on being different. As someone who wants to make things happen, you'll find all this adds up to an exciting challenge. The time will fly by and before you know it you will have your Level 3 Retail Team Leader qualification and be working as a fully-fledged Deputy Store Manager with real opportunities for progression in the future. Please note you will need GCSEs in Maths and English, grade 4 and above (minimum grade C or equivalent) to be able to undertake the Apprenticeship.
Mar 29, 2024
Full time
One thing's for sure as a Store Management Apprentice in Retail you'll never be bored. Balancing theory with practical store work, you'll be expected to work hard on this three-year programme. There's a real family feel here and we all pitch in as part of a close-knit team. And since there's always loads of support from those around you, ranging from Store Managers to Store Assistants, you'll never feel like you're struggling. In this fast paced environment you'll get to learn something new every day in a company that thrives on being different. As someone who wants to make things happen, you'll find all this adds up to an exciting challenge. The time will fly by and before you know it you will have your Level 3 Retail Team Leader qualification and be working as a fully-fledged Deputy Store Manager with real opportunities for progression in the future. Please note you will need GCSEs in Maths and English, grade 4 and above (minimum grade C or equivalent) to be able to undertake the Apprenticeship.
Customer Service Manager - Essex £35k + Bonus Join A vibrant & inspiring team & take ownership of their B2B customer service operations! Are you ready to take charge and drive excellence in administrative operations? Reporting directly to the Sales Director & managing one report, you will be responsible for managing the customer service and administrative operations for national and international business accounts and key national retail accounts. Key Responsibilities: Be the central administrative point of contact for multiple sales channels. Manage an administrative assistant, ensuring seamless collaboration. Handle inquiries, orders, and communications with efficiency and professionalism. Spearhead product launches and promotional deals, exceeding stakeholder expectations. Take complete control of national account management, from order processing to client communication. Develop robust processes to streamline departmental operations. Requirements: Proven success in running or continuously improving customer service or administrative departments. Proven experience working with B2B customers, ideally national retail accounts experience. Deep understanding of customer service and relationship management. Proficiency in Zendesk, SAP, or Dynamics system. Strong leadership and organisational skills. Perks: Opportunity to shape and professionalise a customer service administrative department. Collaborative environment with supportive leadership. Competitive salary and benefits package including Bonus paid quarterly. Huge career progression opportunities. We want to hear from you if you're ready to take on this exciting challenge with an established global brand and be a key player in our client's success! How to Apply: If you have the experience and ambition we are looking for in this hire, submit your CV or call Samantha Recruitment to discuss further.
Mar 29, 2024
Full time
Customer Service Manager - Essex £35k + Bonus Join A vibrant & inspiring team & take ownership of their B2B customer service operations! Are you ready to take charge and drive excellence in administrative operations? Reporting directly to the Sales Director & managing one report, you will be responsible for managing the customer service and administrative operations for national and international business accounts and key national retail accounts. Key Responsibilities: Be the central administrative point of contact for multiple sales channels. Manage an administrative assistant, ensuring seamless collaboration. Handle inquiries, orders, and communications with efficiency and professionalism. Spearhead product launches and promotional deals, exceeding stakeholder expectations. Take complete control of national account management, from order processing to client communication. Develop robust processes to streamline departmental operations. Requirements: Proven success in running or continuously improving customer service or administrative departments. Proven experience working with B2B customers, ideally national retail accounts experience. Deep understanding of customer service and relationship management. Proficiency in Zendesk, SAP, or Dynamics system. Strong leadership and organisational skills. Perks: Opportunity to shape and professionalise a customer service administrative department. Collaborative environment with supportive leadership. Competitive salary and benefits package including Bonus paid quarterly. Huge career progression opportunities. We want to hear from you if you're ready to take on this exciting challenge with an established global brand and be a key player in our client's success! How to Apply: If you have the experience and ambition we are looking for in this hire, submit your CV or call Samantha Recruitment to discuss further.