Plusnet
City, Sheffield
Where : Sheffield Full Time : Permanent Start Date: 3rd June 2024 Salary : £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus Hourly rate: £12.05 The Role Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you're the expert that our customers love talking to. We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Wondering If You're What We're Looking For? We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet. What we offer A great starting salary of £23,504.00, rising to £24,064.00 at 9 months, plus incentives throughout the year Our Smart working model which supports you to create a flexible working routine that works for you Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Volunteering days, so you can give back to your local community A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Where : Sheffield Full Time : Permanent Start Date: 3rd June 2024 Salary : £23,504.00 rising to £24,064.00 at 9 months in the role, plus quarterly bonus Hourly rate: £12.05 The Role Are you someone with enthusiasm and belief in providing excellent customer service? If so, we are looking for people like you to join our frontline Customer Service teams as an advisor. You will be the backbone of our business by supporting and being there for our customers. Whether its supporting our mobile or home broadband customers, you could be helping with a range of billing questions or answering a technical query they may have. With the training and support we give you, you're the expert that our customers love talking to. We are more than a team at Plusnet; we are a family, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and personal service every single time. Wondering If You're What We're Looking For? We believe in a completely personal environment, where you're treated like you want to be treated. We're committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at Plusnet. What we offer A great starting salary of £23,504.00, rising to £24,064.00 at 9 months, plus incentives throughout the year Our Smart working model which supports you to create a flexible working routine that works for you Huge discounts of Plusnet, EE & BT products including your Mobile and Broadband - saving you hundreds of pounds every year Volunteering days, so you can give back to your local community A share scheme where you can invest in the company at a discounted rate 25 days holiday with the option to buy more Optional Pension scheme to protect your future What Are You Waiting For? If you think you'd be a great fit we'd love to hear from you. Reach out to get the conversation started!
Welcome Break
Milton Keynes, Buckinghamshire
Regional Hotel Manager (UK North - Manchester, Leeds, Liverpool, Sheffield, Scotland) Vantage Court, Milton Keynes, MK16 9EZ Full time role. Hybrid working model. Are you looking for your next role, perhaps moving into a wider management position within the Hotels sector? What will your role look like? The Regional Hotel Operations Manager oversees the operational activities of the Hotels within their region and report directly into the Hotel Operations Director. The Managers at each hotel reports to the Regional Hotel Operations Manager. The Regional Hotel Operations Manager has P&L responsibility for each hotel ensuring that it meets its financial goals, meeting its revenue and RevPAR goals as well as being responsible for meeting brand standards and guest service expectations at each hotel. Your responsibilities: Manage and achieve the Region and Hotel P&L.Arrange, and implement a monthly Regional Meeting for your Hotel ManagersDevelop and coach and inspire your Regions Hotel Managers and Teams to drive exceptional customer service and business results.Ensure overall customer proposition delivery and adherence to relevant Hotel brand and WB standardsImplementation of all brand and Welcome Break policy, procedure, and change programmesRecruit, and develop new Hotel Managers Coach, lead and retain Hotel Managers and their teams for optimised performance.Assist Hotel Managers in developing business plans, annual budgets and strategies that meet company expectations and guest needs. Review all budgets with the central Hotel Commercial TeamEnsure compliance to Ramada and Days Inn brand standards.Implement and influence the Team to follow the Famous Five service standards.Use available sources of information and data to identify unacceptable trends emerging in core KPIs (e.g., room sales, labour, RevPAR) and determine root causes.Identifies and creates opportunities to drive profitable growth (e.g., improved operational excellence)Conducts operational visits and reviews with hotel Managers to discuss and Evaluate and improve monthly financial statements, guest satisfaction scores, BSC (including retention, recruitment, and training compliance), TripAdvisor and related social media comments and rankings.Disciplined and consistent review of the operation and performance management of hotel teams retention, training, development, and succession plansEnsure that your Regions Hotels are well maintained and meet the Health and Safety StandardsDrive the Food and Beverage standards within your Hotels.Effective use of Drive to recruit, train and lead your Team through effective use of continuous performance and mid-year and annual reviews.Promote effective use of Yapster for communication to your Team and ensure it is effectively used in your Hotels.Effective use of Recognition through values cards, kudos, culture champions and Team Member of the month.Implementation through your own behaviours and influencing the Hotel manager Team to use the People Charter to create an environment where people feel that they are treated equally, fairly, and that they belong. About you Ideally you will have: Likely to have managed teams across a multi-site environment in Retail, Hospitality or other Leisure industries. A genuine passion and enthusiasm for customer service with the ability to role model Passion and energy for delivering high standards to meet our brand aspirations Outstanding leadership qualities and be able to inspire and motivate. Strong team motivator, Ability to balance driving for results with the ability to coach and mentor your Hotel Managers Demonstrate high levels of drive and resilience, with the ability to thrive in a fast-paced, dynamic environment Great communication skills with the ability to engage with people at all levels Possess an uncompromising drive for standards and service whilst always exceeding customer expectations If the above hasnt convinced you, can we twist your arm with this? Bonus Scheme Company Car Scheme, or equivalent Opt Out payment Private Healthcare scheme provided by Vitality 33 days Holiday (inc. BH) - entitlement increases with service Pension Scheme Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailersincluding Currys PC World, Nike, Ikea, Tesco, Asda, Argos, etc Career progression and brilliant training programmes Cycle to work scheme - salary sacrifice scheme allows you to save money on bikes including e-bikes Free lunch provided in office (sandwiches, pasta pots, rolls) as well as Tea and Coffee Job Segment: Regional Manager, Manager, Performance Management, Management, Human Resources
Regional Hotel Manager (UK North - Manchester, Leeds, Liverpool, Sheffield, Scotland) Vantage Court, Milton Keynes, MK16 9EZ Full time role. Hybrid working model. Are you looking for your next role, perhaps moving into a wider management position within the Hotels sector? What will your role look like? The Regional Hotel Operations Manager oversees the operational activities of the Hotels within their region and report directly into the Hotel Operations Director. The Managers at each hotel reports to the Regional Hotel Operations Manager. The Regional Hotel Operations Manager has P&L responsibility for each hotel ensuring that it meets its financial goals, meeting its revenue and RevPAR goals as well as being responsible for meeting brand standards and guest service expectations at each hotel. Your responsibilities: Manage and achieve the Region and Hotel P&L.Arrange, and implement a monthly Regional Meeting for your Hotel ManagersDevelop and coach and inspire your Regions Hotel Managers and Teams to drive exceptional customer service and business results.Ensure overall customer proposition delivery and adherence to relevant Hotel brand and WB standardsImplementation of all brand and Welcome Break policy, procedure, and change programmesRecruit, and develop new Hotel Managers Coach, lead and retain Hotel Managers and their teams for optimised performance.Assist Hotel Managers in developing business plans, annual budgets and strategies that meet company expectations and guest needs. Review all budgets with the central Hotel Commercial TeamEnsure compliance to Ramada and Days Inn brand standards.Implement and influence the Team to follow the Famous Five service standards.Use available sources of information and data to identify unacceptable trends emerging in core KPIs (e.g., room sales, labour, RevPAR) and determine root causes.Identifies and creates opportunities to drive profitable growth (e.g., improved operational excellence)Conducts operational visits and reviews with hotel Managers to discuss and Evaluate and improve monthly financial statements, guest satisfaction scores, BSC (including retention, recruitment, and training compliance), TripAdvisor and related social media comments and rankings.Disciplined and consistent review of the operation and performance management of hotel teams retention, training, development, and succession plansEnsure that your Regions Hotels are well maintained and meet the Health and Safety StandardsDrive the Food and Beverage standards within your Hotels.Effective use of Drive to recruit, train and lead your Team through effective use of continuous performance and mid-year and annual reviews.Promote effective use of Yapster for communication to your Team and ensure it is effectively used in your Hotels.Effective use of Recognition through values cards, kudos, culture champions and Team Member of the month.Implementation through your own behaviours and influencing the Hotel manager Team to use the People Charter to create an environment where people feel that they are treated equally, fairly, and that they belong. About you Ideally you will have: Likely to have managed teams across a multi-site environment in Retail, Hospitality or other Leisure industries. A genuine passion and enthusiasm for customer service with the ability to role model Passion and energy for delivering high standards to meet our brand aspirations Outstanding leadership qualities and be able to inspire and motivate. Strong team motivator, Ability to balance driving for results with the ability to coach and mentor your Hotel Managers Demonstrate high levels of drive and resilience, with the ability to thrive in a fast-paced, dynamic environment Great communication skills with the ability to engage with people at all levels Possess an uncompromising drive for standards and service whilst always exceeding customer expectations If the above hasnt convinced you, can we twist your arm with this? Bonus Scheme Company Car Scheme, or equivalent Opt Out payment Private Healthcare scheme provided by Vitality 33 days Holiday (inc. BH) - entitlement increases with service Pension Scheme Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few) My Welcome Break discounts - savings at hundreds of retailersincluding Currys PC World, Nike, Ikea, Tesco, Asda, Argos, etc Career progression and brilliant training programmes Cycle to work scheme - salary sacrifice scheme allows you to save money on bikes including e-bikes Free lunch provided in office (sandwiches, pasta pots, rolls) as well as Tea and Coffee Job Segment: Regional Manager, Manager, Performance Management, Management, Human Resources
Fill Your Specialist Role
Sheffield, Yorkshire
We're living proof that premium brands don't have to be serious. Let others do all the science and molecule stuff - we're here to transform customers into better versions of themselves, and have a ton of fun doing it. It means looking good and staying positive - every customer you approach will see you as the face of our brand. You're going to love doing all those makeovers with our best-selling products, and they'll love you for making them look amazing. Position Summary The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store. Through leading your team by setting the perfect example, you will maximise on all sales opportunities and ensure that the team provide the best customer service and shopping experience possible. Duties Include Management - Managing Brow and Beauty advisors by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained. Sales Goals - Achieving counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services and booking repeat appointments. Brow services - Waxing, Tinting and tweezing to ensure customers love their brows and book repeat appointments. (Full training will be provided to make you a Brow Expert!) Teamwork - Through daily team meetings, effective communication and recognition of positive work you will ensure the in-store teams remain motivated and work to achieve individual and counter targets Promotion and Special Events - Building business with innovation by creating both in store and external events through linkups, interdepartmental events and counter events including new product releases and charity events. Stock - Ensuring the counter remains stocked at all times, and reporting any concerns to the area manager immediately. Communication - You will be responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter. Administration - You will be responsible for ensuring daily, weekly, monthly and yearly administration is completed, and where necessary assisting with area manager administration. Staff Rotas - You will ensure staff rotas are completed fairly and on a monthly basis. Hygiene and Housekeeping - You will ensure the counter and displays are kept clean and hygenic at all times. Team members will be required to work weekends, late nights and bank holidays. Benefit is filled with both laughter and hard work - making us a unique place to hang your hat. We offer beauty-full opportunities for growth and development and represent a wide variety of skills and backgrounds. If you're the type of person who puts the word "no" before the word "problem," then we may have a fabulous opportunity for you.
We're living proof that premium brands don't have to be serious. Let others do all the science and molecule stuff - we're here to transform customers into better versions of themselves, and have a ton of fun doing it. It means looking good and staying positive - every customer you approach will see you as the face of our brand. You're going to love doing all those makeovers with our best-selling products, and they'll love you for making them look amazing. Position Summary The Counter Manager has overall responsibility for the achievement of Benefit retail objectives in store. Through leading your team by setting the perfect example, you will maximise on all sales opportunities and ensure that the team provide the best customer service and shopping experience possible. Duties Include Management - Managing Brow and Beauty advisors by motivating staff and delegating roles, ensuring sales targets are met, and high customer service standards are maintained. Sales Goals - Achieving counter and service sales targets agreed with the area manager through delegating to Brow and Beauty advisors, making connections with customers, demonstrating products, carrying out beauty/brow services and booking repeat appointments. Brow services - Waxing, Tinting and tweezing to ensure customers love their brows and book repeat appointments. (Full training will be provided to make you a Brow Expert!) Teamwork - Through daily team meetings, effective communication and recognition of positive work you will ensure the in-store teams remain motivated and work to achieve individual and counter targets Promotion and Special Events - Building business with innovation by creating both in store and external events through linkups, interdepartmental events and counter events including new product releases and charity events. Stock - Ensuring the counter remains stocked at all times, and reporting any concerns to the area manager immediately. Communication - You will be responsible for communication between store/department managers and area managers as well as maintaining high levels of open communication on the counter. Administration - You will be responsible for ensuring daily, weekly, monthly and yearly administration is completed, and where necessary assisting with area manager administration. Staff Rotas - You will ensure staff rotas are completed fairly and on a monthly basis. Hygiene and Housekeeping - You will ensure the counter and displays are kept clean and hygenic at all times. Team members will be required to work weekends, late nights and bank holidays. Benefit is filled with both laughter and hard work - making us a unique place to hang your hat. We offer beauty-full opportunities for growth and development and represent a wide variety of skills and backgrounds. If you're the type of person who puts the word "no" before the word "problem," then we may have a fabulous opportunity for you.