Motor Claims Handler Up to £25,000 DOE Monday-Friday Rochdale Job Description: Are you an experienced Motor Claims Handler? Are you looking to join a business who offer great opportunities for progression? We re looking for Motor Claims Handlers to join our client who are a UK leading business based in Rochdale. You ll bring your experience within Motor Claims and passion for excellent service with you whilst handling Motor Insurance Claims from cradle to grave . Motor Claims Handler skills: Dealing with Motor Claims from cradle to grave Handle incoming inquiries from policyholders, insurers and other third parties Ensuring all claims are handled in line with insurer SLA s Making sure all data recorded is correct and meets agreed SLA s and is in line with insurer best practice guidelines Ensure all new claims are handled efficiently in line with the insurer SLA Handle claims within the delegated authority of the insurer set out in their SLA s which includes the following: Handling FNOL, instructing engineers, recovery agents, repairers, solicitors Undertake any other duties as necessary Motor Claims Handler Benefits: Comprehensive training and on-going support Employer pension contribution 20 days holiday plus bank holidays to start Lots of fundraising and social events In house training and opportunity for progression Please click APPLY if you are interested, we will be in touch immediately!
Mar 28, 2024
Full time
Motor Claims Handler Up to £25,000 DOE Monday-Friday Rochdale Job Description: Are you an experienced Motor Claims Handler? Are you looking to join a business who offer great opportunities for progression? We re looking for Motor Claims Handlers to join our client who are a UK leading business based in Rochdale. You ll bring your experience within Motor Claims and passion for excellent service with you whilst handling Motor Insurance Claims from cradle to grave . Motor Claims Handler skills: Dealing with Motor Claims from cradle to grave Handle incoming inquiries from policyholders, insurers and other third parties Ensuring all claims are handled in line with insurer SLA s Making sure all data recorded is correct and meets agreed SLA s and is in line with insurer best practice guidelines Ensure all new claims are handled efficiently in line with the insurer SLA Handle claims within the delegated authority of the insurer set out in their SLA s which includes the following: Handling FNOL, instructing engineers, recovery agents, repairers, solicitors Undertake any other duties as necessary Motor Claims Handler Benefits: Comprehensive training and on-going support Employer pension contribution 20 days holiday plus bank holidays to start Lots of fundraising and social events In house training and opportunity for progression Please click APPLY if you are interested, we will be in touch immediately!
FNOL Motor Claims Handler Salary from 21,800 Monday - Friday Bolton MPJ Recruitment are proud to be working with a leading insurance business based in the Bolton area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level. Motor Claims Handler duties: Handle First Notification Motor Claims Manage a varied caseload of claims via telephone and written correspondence Effectively prioritise own claims portfolio and team responsibilities Act as point of contact for Policyholders and Brokers Identify and refer fraudulent activity and any questionable underwriting Deliver a consistently outstanding level of service to all parties involved Always adhere to company and regulatory policies and guidelines Motor Claims Handler benefits: Generous holiday allowance increasing with length of service. Birthday day off and half-day off for seasonal shopping. Holiday sell scheme. Contributory Pension Scheme Discounted sports and social activities Support with industry-relevant qualifications Free on-site parking Casual dress code, free allocation of branded clothing. Breakfast cereal provided. Cycle to work scheme. A cash bonus for going above and beyond. Trained mental health & first-aid staff on-site Benefits: Casual dress Company events Company pension Employee discount Free parking Life insurance Paid volunteer time Experience: Claims Processing: 1 year (preferred) Please click APPLY if you would be interested in finding out more!
Mar 27, 2024
Full time
FNOL Motor Claims Handler Salary from 21,800 Monday - Friday Bolton MPJ Recruitment are proud to be working with a leading insurance business based in the Bolton area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. Our client offer excellent progression opportunities with plenty of the senior team coming from this level. Motor Claims Handler duties: Handle First Notification Motor Claims Manage a varied caseload of claims via telephone and written correspondence Effectively prioritise own claims portfolio and team responsibilities Act as point of contact for Policyholders and Brokers Identify and refer fraudulent activity and any questionable underwriting Deliver a consistently outstanding level of service to all parties involved Always adhere to company and regulatory policies and guidelines Motor Claims Handler benefits: Generous holiday allowance increasing with length of service. Birthday day off and half-day off for seasonal shopping. Holiday sell scheme. Contributory Pension Scheme Discounted sports and social activities Support with industry-relevant qualifications Free on-site parking Casual dress code, free allocation of branded clothing. Breakfast cereal provided. Cycle to work scheme. A cash bonus for going above and beyond. Trained mental health & first-aid staff on-site Benefits: Casual dress Company events Company pension Employee discount Free parking Life insurance Paid volunteer time Experience: Claims Processing: 1 year (preferred) Please click APPLY if you would be interested in finding out more!
Our client is looking for a claims assessor to join their market leading company in Brighton. Your role will be to assess claims under travel insurance plans. You will analyse claims made against the relevant policy wording to determine cover. You will contact claimants to request additional information where required and settle or decline the claim as appropriate. You will treat customers fairly at all times and guide them through each stage of the claims process. Responsibilities as a Claims Handler Deliver superior customer service. Operate within the company's policies and guidelines. Delivers agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy and meet FCA guidelines. Requirements Excellent written and spoken English; confident in communicating with people at different levels in different situations Minimum education standard of 5 GCSEs at Grade C or above and 2 A Levels or equivalent or appropriate experience. Previous experience working within a financially regulated environment. Computer literate Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate. Strong communicator at all levels; verbally and written to build and maintain internal and external relationships. Good numeracy, literacy, and attention to detail. Takes ownership for personal growth, this includes being open & responsive to feedback, being self-aware, self-reflective, displaying personal initiative and ensuring industry knowledge is kept up to date. Is self-managed and motivated, has a proactive/'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure. Job Title: Claims Handler (Hybrid) Location: Brighton (3 day in the office, 2 days from home) Salary: 23.5k - 26.5k + 1300 bonus + excellent benefits Full Time: 37.5-hour shift from Monday to Friday. Shifts will fall between the hours of 8am and 5.30pm. For more information about this Claims Handler role, please contact Jamie Watson at Clearline Recruitment.
Mar 22, 2024
Full time
Our client is looking for a claims assessor to join their market leading company in Brighton. Your role will be to assess claims under travel insurance plans. You will analyse claims made against the relevant policy wording to determine cover. You will contact claimants to request additional information where required and settle or decline the claim as appropriate. You will treat customers fairly at all times and guide them through each stage of the claims process. Responsibilities as a Claims Handler Deliver superior customer service. Operate within the company's policies and guidelines. Delivers agreed Key Performance Indicators (KPIs) to achieve business objectives, including call answer rate, productivity & quality targets to ensure defined Service Level Agreements (SLAs) are met Proactively handle escalated calls and ensure complaints are resolved, where possible, and logged in accordance with business policy and meet FCA guidelines. Requirements Excellent written and spoken English; confident in communicating with people at different levels in different situations Minimum education standard of 5 GCSEs at Grade C or above and 2 A Levels or equivalent or appropriate experience. Previous experience working within a financially regulated environment. Computer literate Effective time management to be able to multi-task, prioritise to meet varying tasks and deadlines and delegate. Strong communicator at all levels; verbally and written to build and maintain internal and external relationships. Good numeracy, literacy, and attention to detail. Takes ownership for personal growth, this includes being open & responsive to feedback, being self-aware, self-reflective, displaying personal initiative and ensuring industry knowledge is kept up to date. Is self-managed and motivated, has a proactive/'can-do' attitude, can demonstrate effective problem solving and is solutions focused even when working under pressure. Job Title: Claims Handler (Hybrid) Location: Brighton (3 day in the office, 2 days from home) Salary: 23.5k - 26.5k + 1300 bonus + excellent benefits Full Time: 37.5-hour shift from Monday to Friday. Shifts will fall between the hours of 8am and 5.30pm. For more information about this Claims Handler role, please contact Jamie Watson at Clearline Recruitment.
The Role The Group Insurance Senior Manager plays a critical role in identifying, assessing, and managing insurance risks within Unite Students, as well as ensuring comprehensive cover is in place across all lines of insurance, assisting with compliance with relevant regulations and internal policies. The role reports directly to the Finance, Risk and Assurance Director and is seen as a high-profile position with full responsibility for the relationship management with the Group s insurance brokers.The Finance, Risk & Assurance team provides services across the whole business, including Finance, HR, IT, Operations (including commercial), Property and Estates. The role is dynamic and the role holder is expected to use their skills in many diverse areas. The company s insurance team in particular needs to build trust and be a corporate advisory team; taking on a wide range of topics in many areas of the business. This is a wide-ranging role and it includes working with all internal stakeholders. What You ll Be Doing Relationship building with colleagues across Unite, including senior management and external stakeholders, is key to this role and you will have the experience, confidence and credibility to do this. The success of the team will depend on building trust and being a critical friend to the wider business, identifying areas of risk and opportunity, and then working with the teams to achieve risk reduction where possible and then obtain the required insurance cover as the ultimate risk mitigation. Fully manage the relationship with the Group s insurance broker, claims handlers and loss adjusters. What We re Looking for in You A driven and proactive individual, with a mindset to investigate and solve problems. You will have a professional and operational background within insurance, claims, renewals, ideally within property/hospitality/retail but this is not essential. You will be an effective communicator, capable of managing stakeholders and influencing staff at all levels. You will ideally possess or be working towards The Chartered insurance Institute s Advanced Diploma, but this is not essential. What You ll Get in Return An annual bonus so you can share in the company s success 25 days paid holiday Pension - based on how much you save, we ll contribute 1% more Flexible working opportunities Shared Parental Leave - 18 weeks full pay Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality , and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US.
Mar 22, 2024
Full time
The Role The Group Insurance Senior Manager plays a critical role in identifying, assessing, and managing insurance risks within Unite Students, as well as ensuring comprehensive cover is in place across all lines of insurance, assisting with compliance with relevant regulations and internal policies. The role reports directly to the Finance, Risk and Assurance Director and is seen as a high-profile position with full responsibility for the relationship management with the Group s insurance brokers.The Finance, Risk & Assurance team provides services across the whole business, including Finance, HR, IT, Operations (including commercial), Property and Estates. The role is dynamic and the role holder is expected to use their skills in many diverse areas. The company s insurance team in particular needs to build trust and be a corporate advisory team; taking on a wide range of topics in many areas of the business. This is a wide-ranging role and it includes working with all internal stakeholders. What You ll Be Doing Relationship building with colleagues across Unite, including senior management and external stakeholders, is key to this role and you will have the experience, confidence and credibility to do this. The success of the team will depend on building trust and being a critical friend to the wider business, identifying areas of risk and opportunity, and then working with the teams to achieve risk reduction where possible and then obtain the required insurance cover as the ultimate risk mitigation. Fully manage the relationship with the Group s insurance broker, claims handlers and loss adjusters. What We re Looking for in You A driven and proactive individual, with a mindset to investigate and solve problems. You will have a professional and operational background within insurance, claims, renewals, ideally within property/hospitality/retail but this is not essential. You will be an effective communicator, capable of managing stakeholders and influencing staff at all levels. You will ideally possess or be working towards The Chartered insurance Institute s Advanced Diploma, but this is not essential. What You ll Get in Return An annual bonus so you can share in the company s success 25 days paid holiday Pension - based on how much you save, we ll contribute 1% more Flexible working opportunities Shared Parental Leave - 18 weeks full pay Other benefits include, ShareSave, Bike to Work, Charity Match, amazing discounts and more! About Unite Students Founded in 1991, Unite Students is a FTSE 100 business and the UK s leading provider of purpose-built student accommodation. You can find us in 25 leading university towns and cities, with 74,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas. Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn t just what we do but who we are. People make Unite Students. Employees, students and neighbours all contribute to building environments where we can all thrive. Room for Everyone We re proud to be an employer that embraces individuality , and we re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building a home for success , for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us. We are US.
Want to work for a company who is passionate about our people and puts customers at the heart of what we do? We're looking for Claims Handlers for our motor insurance division. You'll have great relationship-building skills and share our passion for providing outstanding customer service. You'll also be an empathetic listener who can adapt your style to get the best outcome for your customers. Can you: Deliver excellent customer service in a fast-paced environment Provide a friendly and personable customer journey Stay calm and patient when dealing with challenging and emotional situations Let your attitude, work ethic and communications skills shine through Relate to our values We're looking for brilliant team players who can deal with challenging situations, so if you're proactive, constructive, organised and can answer 'yes' to any of the above, we'd love to hear from you!! About you You'll spend most of your time working from home but will join us in one of our friendly offices twice a week. Helping you achieve a good work-life balance is important to us and we are happy to discuss flexible working opportunities with you. You'll be on the phone talking to our customers about their motor insurance claims, you'll be responsible for liaising with other teams and external suppliers. You'll take ownership of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. Our customers' claims experience is an integral part of their journey with LV=. Whether it's a motoring incident or a traffic accident, you'll use your initiative to find solutions that work for our customers and our business, playing a vital role in helping people look after what they love. No day is the same in Claims, so you'll experience a great deal of variety in the claims you handle, with supportive colleagues giving you a helping hand if needed. Working up to 37.5 hours per week we can offer you a variety of shift options. Hours include 8am - 8pm Monday to Friday or 9am - 5pm on weekends and bank holidays, with Claims Handlers working only one Saturday or Sunday in every three weeks. We'll provide comprehensive training from your first day, with a mixture of virtual and face to face learning. Find out more about LV=GI's brilliant benefits and rewards here The salary provided is £21,800 for 37.5 hours increasing to £22,500 subject to performance Positions available in: Huddersfield Bournemouth Bristol Ipswich Details Enjoy 24 days annual leave (increasing with length of service) in addition to your bank holidays with the option of buying or selling additional hours/days An annual bonus scheme based on company and personal performance A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance for you and your family A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance and a Cycle to work Scheme) LV= is an equal opportunities employer who values a diverse and inclusive workplace, there are many D&I networks to get involved with All computer equipment provided Generous pension scheme - what you pay in is double matched by LV=, up to a maximum employer contribution of 14% Free annual eye test and discount towards computer glasses (prescription dependent) Incentives to win tickets to sporting events including international cricket and rugby A friendly office with free tea, coffee and cold-water machines Our Charity and Wellbeing teams' welcome new members and they help the business give even more back to our community! Access to learning and development opportunities such as mentoring schemes, LinkedIn Learning and apprenticeships Why work for us? These are incredibly exciting times at LV=, we are already one of the largest lines insurers in the UK, and we are part of Allianz which is a world-leading financial services company LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health conditions This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done. Here at LV= we always love to hear from great people, so don't forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.
Sep 23, 2022
Full time
Want to work for a company who is passionate about our people and puts customers at the heart of what we do? We're looking for Claims Handlers for our motor insurance division. You'll have great relationship-building skills and share our passion for providing outstanding customer service. You'll also be an empathetic listener who can adapt your style to get the best outcome for your customers. Can you: Deliver excellent customer service in a fast-paced environment Provide a friendly and personable customer journey Stay calm and patient when dealing with challenging and emotional situations Let your attitude, work ethic and communications skills shine through Relate to our values We're looking for brilliant team players who can deal with challenging situations, so if you're proactive, constructive, organised and can answer 'yes' to any of the above, we'd love to hear from you!! About you You'll spend most of your time working from home but will join us in one of our friendly offices twice a week. Helping you achieve a good work-life balance is important to us and we are happy to discuss flexible working opportunities with you. You'll be on the phone talking to our customers about their motor insurance claims, you'll be responsible for liaising with other teams and external suppliers. You'll take ownership of claims from start to finish, putting your problem-solving skills to good use to resolve each one as quickly as possible. Our customers' claims experience is an integral part of their journey with LV=. Whether it's a motoring incident or a traffic accident, you'll use your initiative to find solutions that work for our customers and our business, playing a vital role in helping people look after what they love. No day is the same in Claims, so you'll experience a great deal of variety in the claims you handle, with supportive colleagues giving you a helping hand if needed. Working up to 37.5 hours per week we can offer you a variety of shift options. Hours include 8am - 8pm Monday to Friday or 9am - 5pm on weekends and bank holidays, with Claims Handlers working only one Saturday or Sunday in every three weeks. We'll provide comprehensive training from your first day, with a mixture of virtual and face to face learning. Find out more about LV=GI's brilliant benefits and rewards here The salary provided is £21,800 for 37.5 hours increasing to £22,500 subject to performance Positions available in: Huddersfield Bournemouth Bristol Ipswich Details Enjoy 24 days annual leave (increasing with length of service) in addition to your bank holidays with the option of buying or selling additional hours/days An annual bonus scheme based on company and personal performance A generous 25% discount off our general insurance products including home, pet and travel as well as up to 50% discount on your car insurance for you and your family A flexible benefits package (e.g. discounted retail vouchers, great value dental insurance and a Cycle to work Scheme) LV= is an equal opportunities employer who values a diverse and inclusive workplace, there are many D&I networks to get involved with All computer equipment provided Generous pension scheme - what you pay in is double matched by LV=, up to a maximum employer contribution of 14% Free annual eye test and discount towards computer glasses (prescription dependent) Incentives to win tickets to sporting events including international cricket and rugby A friendly office with free tea, coffee and cold-water machines Our Charity and Wellbeing teams' welcome new members and they help the business give even more back to our community! Access to learning and development opportunities such as mentoring schemes, LinkedIn Learning and apprenticeships Why work for us? These are incredibly exciting times at LV=, we are already one of the largest lines insurers in the UK, and we are part of Allianz which is a world-leading financial services company LV= is an equal opportunities employer who values a diverse and inclusive workplace. We recognise that people work in different ways, and we value alternative viewpoints, celebrate individuality and foster a culture where everyone can bring their true self to work. We are committed to creating a diverse workforce, we accept applications from everyone regardless of your background, beliefs, culture, gender identity, ethnicity, sexual orientation, disabilities and long-term health conditions This role is a Band A in the LV= Structure. To find out more about our bands, click to view our FAQ page here. We want you to love what you do that's why we've put together a benefits package that recognises and rewards a job well done. Here at LV= we always love to hear from great people, so don't forget to follow us on Instagram, Twitter, LinkedIn and become a fan on Facebook.
Your new company Our client is a global law firm with particular expertise within the insurance sector and they are regarded as one of the international leaders in insurance. They currently have an excellent opportunity for a Claims Handler to join their Insurance division to work on a diverse range of commercial claims. This is a fantastic opportunity to join a growing team with excellent long-term progression opportunities: you will be able to work from home frequently with travel to their Taunton office as and when required. This role would suit someone looking for an opportunity where internal progression is supported! Your new role Joining the team as a Claims Handler, you will be acting on behalf of the insurer, defending claims. The role will involve managing a varied caseload. You will work on a mixed portfolio of claims made against professionals on behalf of leading insurers, acting under a delegated authority for pre-litigated matters from first notification of loss to resolution. You will manage claims that fall outside of the delegated authority as an agent for the insurer client reviewing and managing panel appointment and reporting. You will need to develop a broad knowledge of legal issues in respect of a variety of case types. The role demands the ability to understand and deliver a first class service to insurers and provide support to the relationship management of the client for the firm. Your clients will include Surveyors, Engineers, Solicitors PI, Insurance brokers, Construction professionals, Barristers, Medical Malpractice, Accountants, International businesses, ATE/BTE, Contingency and Directors & Officers. What you'll need to succeed You will ideally have previous Claims handling or paralegal experience (preferably gained at a defendant insurance law firm or with the insurance market), or alternatively underwriting experience in respect of ATE claims gained either with an insurer or broker. Experience of BTE (Before the Event) or ATE (After the Event) claims is ideal but not essential. You will be confident and articulate and have excellent client skills. What you'll get in return You will receive a market leading salary and benefits package. Flexible and agile working options are available, and you will be joining a global law firm, where you will be offered genuine, excellent long-term career prospects. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Harriet Chapman or Ellie Livingstone at Hays Legal. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHLEG Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 19, 2022
Full time
Your new company Our client is a global law firm with particular expertise within the insurance sector and they are regarded as one of the international leaders in insurance. They currently have an excellent opportunity for a Claims Handler to join their Insurance division to work on a diverse range of commercial claims. This is a fantastic opportunity to join a growing team with excellent long-term progression opportunities: you will be able to work from home frequently with travel to their Taunton office as and when required. This role would suit someone looking for an opportunity where internal progression is supported! Your new role Joining the team as a Claims Handler, you will be acting on behalf of the insurer, defending claims. The role will involve managing a varied caseload. You will work on a mixed portfolio of claims made against professionals on behalf of leading insurers, acting under a delegated authority for pre-litigated matters from first notification of loss to resolution. You will manage claims that fall outside of the delegated authority as an agent for the insurer client reviewing and managing panel appointment and reporting. You will need to develop a broad knowledge of legal issues in respect of a variety of case types. The role demands the ability to understand and deliver a first class service to insurers and provide support to the relationship management of the client for the firm. Your clients will include Surveyors, Engineers, Solicitors PI, Insurance brokers, Construction professionals, Barristers, Medical Malpractice, Accountants, International businesses, ATE/BTE, Contingency and Directors & Officers. What you'll need to succeed You will ideally have previous Claims handling or paralegal experience (preferably gained at a defendant insurance law firm or with the insurance market), or alternatively underwriting experience in respect of ATE claims gained either with an insurer or broker. Experience of BTE (Before the Event) or ATE (After the Event) claims is ideal but not essential. You will be confident and articulate and have excellent client skills. What you'll get in return You will receive a market leading salary and benefits package. Flexible and agile working options are available, and you will be joining a global law firm, where you will be offered genuine, excellent long-term career prospects. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Harriet Chapman or Ellie Livingstone at Hays Legal. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. INDHLEG Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Third Party Capture Handler - Motor Claims Starting salary between £24,000 to £29,700 (depending on hours, skills and experience) plus additional benefits Our standard full time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £29,700 35 -40 Hours Flexible shift pattern between 08:00am - 8:00pm Monday - Sunday We currently have fantastic opportunities to join Aviva's award-winning and market-leading, Motor Claims Team! If you enjoy working in a fast-paced environment, have an empathetic customer service style with an aptitude for sales, we would love to hear from you! A bit about the job: As part of the Third Party Capture Motor Claims team , you will be contacting Third Parties to articulate the benefits of using Aviva's services from arranging vehicle repairs, replacing vehicles to providing valuations. You will be able to Build an instant rapport with our Third Party customers with the ability to negotiate and provide an excellent level of care and service. By converting the right Third Parties, we are better able to control costs, improve the Third Party claim journey and create new customers. Skills and experience we're looking for: Ability to work in a fast-paced environment, multi-tasking and prioritising responsibilities Ambitious, sales-driven personality, with a 'can-do' attitude Flexibility with hours Passionate about delivering excellent customer service Effective telephony skills, with the ability to Negotiate, Objection handle to achieve excellent outcomes What you'll get for this role: Starting salary between £ 24,000 up to £26,500 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on or send an email to
Sep 17, 2022
Full time
Job Title: Third Party Capture Handler - Motor Claims Starting salary between £24,000 to £29,700 (depending on hours, skills and experience) plus additional benefits Our standard full time contracts are for 35 hours per week (with options for part time working). However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £29,700 35 -40 Hours Flexible shift pattern between 08:00am - 8:00pm Monday - Sunday We currently have fantastic opportunities to join Aviva's award-winning and market-leading, Motor Claims Team! If you enjoy working in a fast-paced environment, have an empathetic customer service style with an aptitude for sales, we would love to hear from you! A bit about the job: As part of the Third Party Capture Motor Claims team , you will be contacting Third Parties to articulate the benefits of using Aviva's services from arranging vehicle repairs, replacing vehicles to providing valuations. You will be able to Build an instant rapport with our Third Party customers with the ability to negotiate and provide an excellent level of care and service. By converting the right Third Parties, we are better able to control costs, improve the Third Party claim journey and create new customers. Skills and experience we're looking for: Ability to work in a fast-paced environment, multi-tasking and prioritising responsibilities Ambitious, sales-driven personality, with a 'can-do' attitude Flexibility with hours Passionate about delivering excellent customer service Effective telephony skills, with the ability to Negotiate, Objection handle to achieve excellent outcomes What you'll get for this role: Starting salary between £ 24,000 up to £26,500 (depending on location, skills, experience, and qualifications) Generous pension (starting level Aviva contributes 8% when you contribute 2%) Eligibility for annual performance bonus Family friendly parental and carer's leave 25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days Up to 40% discount for Aviva products Brilliant flexible benefits including electric cars Aviva Matching Share Plan and Save As You Earn scheme 21 volunteering hours per year Aviva is for everyone: We are inclusive - we want applications from people with diverse backgrounds and experiences. Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you're in a job share just apply as a pair. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 60% of their time in our offices and 40% at home. To find out more about working at Aviva take a look here We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you. We'd love it if you could submit your application online. If you require an alternative method of applying, please give Amber Britton a call on or send an email to
Claims Handler CH1 - Pre Lit RTA - Liverpool Keoghs are seeking a number of junior claims handlers to join our pre litigation RTA teams. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims. Full training and supervision is provided in this role, will opportunities to develop and progress within the team. The role is hybrid working role with a mix of home & office working. Key Accountabilities • To effectively and efficiently manage a caseload of pre-litigated motor claims from inception to settlement • Identify cases for early litigation with high prospects of success and low risk • To support delivery of consistently high levels of service and productivity • To work closely with colleagues within the firm to deliver consistently high levels of service • To input accurate data and ensure data maintenance Essential Skills & Attributes • Experience of dealing with motor claims (desirable) • Experience of dealing with claims • Experience of dealing with clients • Experience of using Microsoft Word, Excel and email • Customer service experience What you can expect from us: A learning culture with employee development at the heart of the people development pathway Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard Monday to Friday - 37.5 hours per week Health Cash Plan Death In Service - after 1 year Pension Contribution Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Car Parking Scheme* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets Flexible Working 25 days holiday plus 8 bank holidays Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values • We listen, are down to earth and supportive • We work together towards a common goal • We're friendly with a can do attitude • We care about our clients •We evolve Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact Recruitment. We'd like to take this opportunity to thank you for interest in this position and in our organisation Strictly no agencies please
Jan 04, 2022
Full time
Claims Handler CH1 - Pre Lit RTA - Liverpool Keoghs are seeking a number of junior claims handlers to join our pre litigation RTA teams. The Claims Handler would manage a caseload of Pre-Litigated Motor Claims. Full training and supervision is provided in this role, will opportunities to develop and progress within the team. The role is hybrid working role with a mix of home & office working. Key Accountabilities • To effectively and efficiently manage a caseload of pre-litigated motor claims from inception to settlement • Identify cases for early litigation with high prospects of success and low risk • To support delivery of consistently high levels of service and productivity • To work closely with colleagues within the firm to deliver consistently high levels of service • To input accurate data and ensure data maintenance Essential Skills & Attributes • Experience of dealing with motor claims (desirable) • Experience of dealing with claims • Experience of dealing with clients • Experience of using Microsoft Word, Excel and email • Customer service experience What you can expect from us: A learning culture with employee development at the heart of the people development pathway Excellent flexible benefits including Annual leave entitlement and Healthcare Cash Plan as standard Monday to Friday - 37.5 hours per week Health Cash Plan Death In Service - after 1 year Pension Contribution Cycle to Work Scheme* Tech Scheme* Season Ticket Loan* Car Parking Scheme* Gym Flex* Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets Flexible Working 25 days holiday plus 8 bank holidays Keoghs is one of the leading providers of claims-related services to insurers, businesses and other suppliers to the insurance sector. We combine proven processes, technology and a low cost infrastructure with deep legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money. Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do; Keoghs values • We listen, are down to earth and supportive • We work together towards a common goal • We're friendly with a can do attitude • We care about our clients •We evolve Keoghs is a Disability Confident employer and we endeavour to recruit from the widest possible pool of suitable candidates. If you require any adjustments or special arrangements to be made to our application process on account of a disability please contact Recruitment. We'd like to take this opportunity to thank you for interest in this position and in our organisation Strictly no agencies please
Third Party Assist Handler Full time OR part time, permanent WL2 Gloucester Third Party Assist Claims Handler: We are looking for a Third Party Assist Claims Handler to join our Third Party Assist team in Gloucester on a full time or part time, permanent basis. If negotiation and persuasion is something you pride yourself on, then this is the environment for you! As a Third Party Assist Handler, you will be representing the liable Policy Holders for Ageas Insurance Ltd. Communicating, negotiating and efficiently prioritising your case load whilst offering our services to Third Parties including Credit Hire Companies. We are looking for resilient, persuasive and proactive individuals who have a confident telephone manner, as you will often be dealing with a range of stakeholders from the Policy Holder to Third Parties. The main duties of a Third Party Assist Handler are: Working with autonomy and talking persuasively to customers to settle claims quickly and effectively. Liaising with third party suppliers to assist with speedy claims settlement and a high quality claims service Provide a level of quality customer service in line with the Claims Guiding Principles. Be accountable for resolving complaints, referring as necessary. Use empathy where appropriate to understand the diverse needs of our customers. The desired experience for a Third Party Assist Handler: Excellent communicator capable of dealing effectively with all contacts ranging from the general public through to Third Party Policy Holders The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload. Computer literate with the ability to learn new systems. Ability to demonstrate a high standard of customer service. Positive attitude and a flexible approach to change and team working. Minimum C Grade in Maths and English GCSE - or equivalent. Here are some of the benefits you can enjoy within the Third Party Assist Handler role based in Gloucester: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To make insurance easy and personal for our customers. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Third Party Assist Handler opportunity at Ageas in Gloucester. #INDCLAIMS
Nov 11, 2021
Full time
Third Party Assist Handler Full time OR part time, permanent WL2 Gloucester Third Party Assist Claims Handler: We are looking for a Third Party Assist Claims Handler to join our Third Party Assist team in Gloucester on a full time or part time, permanent basis. If negotiation and persuasion is something you pride yourself on, then this is the environment for you! As a Third Party Assist Handler, you will be representing the liable Policy Holders for Ageas Insurance Ltd. Communicating, negotiating and efficiently prioritising your case load whilst offering our services to Third Parties including Credit Hire Companies. We are looking for resilient, persuasive and proactive individuals who have a confident telephone manner, as you will often be dealing with a range of stakeholders from the Policy Holder to Third Parties. The main duties of a Third Party Assist Handler are: Working with autonomy and talking persuasively to customers to settle claims quickly and effectively. Liaising with third party suppliers to assist with speedy claims settlement and a high quality claims service Provide a level of quality customer service in line with the Claims Guiding Principles. Be accountable for resolving complaints, referring as necessary. Use empathy where appropriate to understand the diverse needs of our customers. The desired experience for a Third Party Assist Handler: Excellent communicator capable of dealing effectively with all contacts ranging from the general public through to Third Party Policy Holders The ability to influence and persuade others to your way of thinking. Experienced in multitasking and prioritising your own workload. Computer literate with the ability to learn new systems. Ability to demonstrate a high standard of customer service. Positive attitude and a flexible approach to change and team working. Minimum C Grade in Maths and English GCSE - or equivalent. Here are some of the benefits you can enjoy within the Third Party Assist Handler role based in Gloucester: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To make insurance easy and personal for our customers. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Third Party Assist Handler opportunity at Ageas in Gloucester. #INDCLAIMS
*Winn Group,* home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents. We are recruiting for a Claims Handler to become part of the successful First Response Team. You should possess the skills, personality, and character to enhance delivery of our service to both clients and stakeholders. Core business hours are from 7.00 am to 8.00 pm, Monday to Sunday (40 hours per week). Alternative working patterns and part time hours available. *Benefits: * * *Competitive base salary plus great OTE (potential to uplift salary by 30%) * * *Annual salary review & bonus schemes \*subject to performance * * *22 days holiday, plus bank holidays, and an additional birthday holiday* * *Three-day bonus holiday for full attendance* * *Option to buy & sell 3 holidays per year* * *Additional holidays for long service* * *Training, development and career progression opportunities* * *Fully funded recognised training and qualifications * * *On-site parking \*subject to availability* * *Employee discount scheme* * *Corporate Metro Scheme* * *Bike to work Scheme* * *Pension scheme contribution* * *Company social events* * *Employee Assistance Confidential Helpline* * *Death in service insurance (3x salary)* * *Staff referral bonus scheme* * *Annual flu jab and eye care scheme* *Key Responsibilities: * * Take on initial client claims in relation to road traffic, personal injury and vehicle damage matters * You will look after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients * Be articulate, have a strong communication skill set to be able to handle complex claims, as well as having the ability to build and maintain professional relationships with internal colleagues, external clients and third parties * Working to targets and deadlines within a proactive workplace means taking ownership of your case load is essential *Key Requirements: * * Experience of working within a call center environment * Experience of working towards deadlines and performance objectives * Good attention to detail and accuracy * Time management and organisation skills * Able to work effectively within a team If you have not heard from us within four weeks of submitting your CV, your application has been unsuccessful. Job Types: Full-time, Permanent Salary: £21,334.00-£25,600.00 per year Schedule: * Day shift Experience: * Customer Service: 1 year (preferred) Work remotely: * No
Nov 10, 2021
Full time
*Winn Group,* home to Winn Solicitors, On Medical and On Hire, is a leading North East business providing nationwide accident management and rehabilitation services for victims of non-fault accidents. We are recruiting for a Claims Handler to become part of the successful First Response Team. You should possess the skills, personality, and character to enhance delivery of our service to both clients and stakeholders. Core business hours are from 7.00 am to 8.00 pm, Monday to Sunday (40 hours per week). Alternative working patterns and part time hours available. *Benefits: * * *Competitive base salary plus great OTE (potential to uplift salary by 30%) * * *Annual salary review & bonus schemes \*subject to performance * * *22 days holiday, plus bank holidays, and an additional birthday holiday* * *Three-day bonus holiday for full attendance* * *Option to buy & sell 3 holidays per year* * *Additional holidays for long service* * *Training, development and career progression opportunities* * *Fully funded recognised training and qualifications * * *On-site parking \*subject to availability* * *Employee discount scheme* * *Corporate Metro Scheme* * *Bike to work Scheme* * *Pension scheme contribution* * *Company social events* * *Employee Assistance Confidential Helpline* * *Death in service insurance (3x salary)* * *Staff referral bonus scheme* * *Annual flu jab and eye care scheme* *Key Responsibilities: * * Take on initial client claims in relation to road traffic, personal injury and vehicle damage matters * You will look after your own caseload of clients, delivering an exceptional customer service experience to both customers and clients * Be articulate, have a strong communication skill set to be able to handle complex claims, as well as having the ability to build and maintain professional relationships with internal colleagues, external clients and third parties * Working to targets and deadlines within a proactive workplace means taking ownership of your case load is essential *Key Requirements: * * Experience of working within a call center environment * Experience of working towards deadlines and performance objectives * Good attention to detail and accuracy * Time management and organisation skills * Able to work effectively within a team If you have not heard from us within four weeks of submitting your CV, your application has been unsuccessful. Job Types: Full-time, Permanent Salary: £21,334.00-£25,600.00 per year Schedule: * Day shift Experience: * Customer Service: 1 year (preferred) Work remotely: * No
Job Title: Claims Handler Contract Type: Permanent Full Time & Part Time considered. Salary Range: £18,700 increasing to £23,000 over 30 months Location: Eastleigh Salary £18,700 increasing to £23,000 in increments on completion of our 30 months' pay progression scheme. We are open to part time hours (a minimum of 22.5 per week) and split shifts will also be considered. We would require full time hours during the training period. Our Household Claims department is a supportive and dynamic environment that delivers first class customer service at a time when our customers need us the most. We are looking for people who pride themselves on problem solving, are able to adapt to challenging circumstances demonstrating resilience and strives to get the right outcome for our customer. They work hard to improve themselves and support others. If you thrive on engaging with customers over the phone and have a positive telephone manner, then this could be the opportunity for you! Claims Handler: Home insurance is there to help customers who have suffered losses caused by events such as theft, accident, fire, flood and storm. Our Household department is a busy and engaging environment where our colleagues are encouraged to work proactively to resolve claims in the most time efficient and cost-effective manner. As a Claims Handler you will be responsible for dealing with new and existing claims. You will ensure that these are handled accurately and efficiently gathering all relevant information and evidence of the loss through quality conversations with our Customers. You will be exploring the extent and validity of a claim using sound judgement to make good quality decisions on a wide range of claims. The work is varied and involves using validation tools to improve efficiency and the overall claims journey. Main Responsibilities as Claims Handler: Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood. Engage with customers via the telephone to provide a high-quality claims service that strives for excellence. Make informed decisions regarding paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy. Ensure that claims are handled in the correct technical manner, in accordance with policy cover. Liaising with Policy Holders, Brokers, Underwriters, Loss Assessors, suppliers and other parties. Identify the indicators of fraud and use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation. Take ownership of complaints and record details accurately and resolve where possible in line with company policy. Compliance with all company and Industry regulations. Ensuring you are treating customers fairly and acting in a professional manner. Skills and experience you need as Claims Handler Positive attitude with a flexible and resilient approach to change. Excellent communication skills, written and verbal with the capability to write complex letters in line with company standards. Demonstrate a high level of professionalism, integrity and commitment when working both remotely and in the office. Ability to negotiate and influence others whilst maintaining an empathetic approach. Make good judgements throughout the claims journey and demonstrate the ability to work under pressure. Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims. Strong attention to detail and accuracy when communicating with customers both written and verbally. Computer literate with the ability to learn new systems. A natural ability to manage conflict with an investigative mind in order to solve customer enquiries· Here are some of the benefits you can enjoy within the Claims Handler role based in Eastleigh: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To understand people + simplify insurance. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. We're always looking for outstanding people to join us and recognise that not everyone is looking for a full-time role. Therefore, we are open to discussing this role being offered as full-time, part-time or a job-share arrangement and like the vast majority of roles across Ageas, a proportion of your time will be spent working from home. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. If you are wanting to join a company that truly values its staff and customers, then this could be the opportunity for you. We are looking forward to welcoming new team members to join our Household Claims Department. Now more than ever, we are truly embodying our core values, Care, Dare, Deliver, Share. Please note - Training for this role will require ad hoc attendance to the office and will involve a mixture of working from our offices in Eastleigh and remotely from home. Before you apply please ensure you have an adequate space at home within an environment that is free from distraction and meets Data Protection requirements. Shift work is required between our proposed core hours of 8am-8pm Mon to Fri and 9am-5pm at the weekends. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Claims Handler opportunity at Ageas in Eastleigh. #INDCLAIMS
Nov 10, 2021
Full time
Job Title: Claims Handler Contract Type: Permanent Full Time & Part Time considered. Salary Range: £18,700 increasing to £23,000 over 30 months Location: Eastleigh Salary £18,700 increasing to £23,000 in increments on completion of our 30 months' pay progression scheme. We are open to part time hours (a minimum of 22.5 per week) and split shifts will also be considered. We would require full time hours during the training period. Our Household Claims department is a supportive and dynamic environment that delivers first class customer service at a time when our customers need us the most. We are looking for people who pride themselves on problem solving, are able to adapt to challenging circumstances demonstrating resilience and strives to get the right outcome for our customer. They work hard to improve themselves and support others. If you thrive on engaging with customers over the phone and have a positive telephone manner, then this could be the opportunity for you! Claims Handler: Home insurance is there to help customers who have suffered losses caused by events such as theft, accident, fire, flood and storm. Our Household department is a busy and engaging environment where our colleagues are encouraged to work proactively to resolve claims in the most time efficient and cost-effective manner. As a Claims Handler you will be responsible for dealing with new and existing claims. You will ensure that these are handled accurately and efficiently gathering all relevant information and evidence of the loss through quality conversations with our Customers. You will be exploring the extent and validity of a claim using sound judgement to make good quality decisions on a wide range of claims. The work is varied and involves using validation tools to improve efficiency and the overall claims journey. Main Responsibilities as Claims Handler: Deal with new and existing Household claims ensuring the customer's requirements and expectations are met and understood. Engage with customers via the telephone to provide a high-quality claims service that strives for excellence. Make informed decisions regarding paying and rejecting claims up to handler authority limit, managing customer expectations and delivering updates with empathy. Ensure that claims are handled in the correct technical manner, in accordance with policy cover. Liaising with Policy Holders, Brokers, Underwriters, Loss Assessors, suppliers and other parties. Identify the indicators of fraud and use questioning/investigation techniques to see if the claim can be progressed to payment or repudiation. Take ownership of complaints and record details accurately and resolve where possible in line with company policy. Compliance with all company and Industry regulations. Ensuring you are treating customers fairly and acting in a professional manner. Skills and experience you need as Claims Handler Positive attitude with a flexible and resilient approach to change. Excellent communication skills, written and verbal with the capability to write complex letters in line with company standards. Demonstrate a high level of professionalism, integrity and commitment when working both remotely and in the office. Ability to negotiate and influence others whilst maintaining an empathetic approach. Make good judgements throughout the claims journey and demonstrate the ability to work under pressure. Ability to use own initiative when prioritising your workload and ensure that you take a proactive approach when settling claims. Strong attention to detail and accuracy when communicating with customers both written and verbally. Computer literate with the ability to learn new systems. A natural ability to manage conflict with an investigative mind in order to solve customer enquiries· Here are some of the benefits you can enjoy within the Claims Handler role based in Eastleigh: A competitive pension for which Ageas will pay twice the amount. Generous amount of holidays with the option to buy up to 10 additional days. Annual Salary review. Discretionary annual bonus based on personal and company performance. Life assurance of 4 x salary with the option to flex up. Return to work programme scheme. Flexible benefits package (private medical insurance, health and dental plans, free life assurance policy, discounted gym membership, cycle to work scheme as well as discounts with a wide range of retailers through our partner Perkz.com). Support groups- well-being activities, yoga, mindfulness sessions, Sports and Social Club events and more. About #Ageas: With a history of almost 200 years we pride ourselves on being a leading provider of award-winning insurance solutions in the UK. We've scooped a Gold Standard Insurance Award for the last nine years running and received a five star defaqto rating for offering the highest quality products in the market. We take pride in creating a supportive, inclusive and safe environment, encouraging people to bring 100% of themselves to work every day and where our people are our most valuable asset. With over 2,800 employees based across our offices in Bournemouth, Eastleigh, Gloucester, London and Manchester, our people help Ageas create a thriving, creative and innovative place to work, which is echoed in the service we provide to over five million customers. Our purpose is clear: To understand people + simplify insurance. We live and breathe our values - we care and respect those around us; we dare to push our boundaries, we deliver what we promise, above all, we learn together, inspire others and share success. As a fully inclusive employer, we encourage anyone regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation to apply and join a great company. We are fully committed to inclusion and diversity more broadly and as proud Partners of Bourne Free - Bournemouth Pride, a Stonewall Diversity Champion, a signatory of the Women in Finance and Race at Work Charter and the Insurance Inclusion Pledge and members of the Business Disability Forum and Global Taskforce for Disability and also partners of the Rays of Sunshine Charity, we will continue to raise awareness and support of all inclusion and diversity activities. As a disability confident employer, we encourage anyone with a disability to apply. We're always looking for outstanding people to join us and recognise that not everyone is looking for a full-time role. Therefore, we are open to discussing this role being offered as full-time, part-time or a job-share arrangement and like the vast majority of roles across Ageas, a proportion of your time will be spent working from home. COVID-19 Pandemic Update - During these times of unprecedented uncertainty, Ageas is positively adapting, growing, and moving forward with great compassion and taking phenomenal care of our customers and employees. Our number one priority is to ensure our employees and customers remain safe. We have successfully transitioned the majority of our workforce to working from home whilst offering them complete support, training and constant updates with clear communication from our Leadership Teams. All employees are continuing to receive full salaries with no staff furloughed and we are proudly honouring our commitments made to employees. The support Ageas has provided during the Covid-19 Outbreak has been exemplary. We have taken great steps to ensure the wellbeing, mental health and safety of our staff is a priority. If you are wanting to join a company that truly values its staff and customers, then this could be the opportunity for you. We are looking forward to welcoming new team members to join our Household Claims Department. Now more than ever, we are truly embodying our core values, Care, Dare, Deliver, Share. Please note - Training for this role will require ad hoc attendance to the office and will involve a mixture of working from our offices in Eastleigh and remotely from home. Before you apply please ensure you have an adequate space at home within an environment that is free from distraction and meets Data Protection requirements. Shift work is required between our proposed core hours of 8am-8pm Mon to Fri and 9am-5pm at the weekends. Want to be part of a Winning Team? Come and join Ageas. Click on the 'Apply button' to be considered for our Claims Handler opportunity at Ageas in Eastleigh. #INDCLAIMS