Job Title: Retrofit Support Officer Location: Bristol, Hybrid working Salary: 27,121 per annum Job Type: Full time, Permanent, 37.5 hours We seek a dynamic and driven Retrofit Support Officer to join our team. You will be responsible for assisting in the development of Retrofit West's technical design. Create quality assuring assessment and design documentation The Role: Construct home energy efficiency plans Provide advice and support to homeowners across the West of England You should have a strong understanding and passion for construction. You should be a highly organised and great communicator. This role requires you to be a proactive individual with a technical mind and a passion for achieving objectives through innovative solutions and collaborative teamwork. If you're ready to contribute your expertise to a dynamic team dedicated to advancing energy efficiency and sustainability in the West of England, we encourage you to apply today. Responsibilities include Oversee and ensure quality assurance of retrofit assessments conducted by service providers and delivery partners. Identify and onboard new service delivery partners to expand the program. Provide support in the growth of the project. Communicate with homeowners via phone to provide retrofit advice. Monitor and guide homeowners through their customer journey, assisting them in progressing to the next step. Research and maintain knowledge of new technologies, materials, innovations, regulations, and relevant topics to develop internal resources. Assist and guide residents from initial inquiry through assessment to post-installation for renewable technologies and retrofit. Assessment & Design: Provide assistance in the creation of Home Energy Efficiency Plans on behalf of our delivery partners. Undertake home surveys and simple retrofit assessment, including householder questionnaires, RdSAP assessments and energy modelling. Assist in the development and delivery of Retrofit West's design and installation, quality assurance services. Assist in the development of different design services documentation, including specification support and planning guidance. General: Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts. Assist in the preparation of reports. Team collaboration to develop technical content and services and support the delivery of existing design projects. Any other duties as required by line manager. Requirements: An advanced qualification, or equivalent experience, in surveying, construction, architecture or energy. Minimum level 3 Award in Domestic Energy Awareness (or Equivalent) Some knowledge of the construction industry Some experience in housing, energy efficiency, conducting home surveys and working with householders Understanding of insulation and fabric measures, heating systems and renewable energy products Excellent written and verbal communication skills Self-motivated and highly organised with excellent attention to detail Excellent customer service skills including ability to communicate professionally Ability to explain home energy topics clearly and simply Desirable: Qualified Retrofit Assessor with 1+ year(s) experience Level 3 Award in Energy Efficiency for Older and Traditional Buildings Knowledge of the PAS2035 Retrofit Advice and Assessment process. (Note that we will not be seeking or reporting PAS2035 compliance for our projects in the private housing sector). Understanding of energy modelling using RdSAP and full SAP or another method. Understanding of energy efficiency measures design and installation, particularly with traditional (solid wall) construction. Understanding in airtight, thermal bridge-free retrofit design and construction. Benefits Time off in lieu (TOIL). Hybrid working. 33 days of holiday (including bank holidays). Company sick pay. A generous ethical company pension scheme. Opportunities for professional development. Cycle to work scheme. Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Renewable Energy Administrative Assistant, Operations Coordinator, Renewable Energy Project Administrator, Renewable Energy Administrative Coordinator, Renewable Energy Administrative Specialist, Energy Project Support Officer, Renewable Energy Operations Administrator, Renewable Energy Administrative Associate, Business Support Officer, Renewable Energy Engineer, Engineering, Graduate Engineer, Graduate, may also be considered for this role
Apr 25, 2024
Full time
Job Title: Retrofit Support Officer Location: Bristol, Hybrid working Salary: 27,121 per annum Job Type: Full time, Permanent, 37.5 hours We seek a dynamic and driven Retrofit Support Officer to join our team. You will be responsible for assisting in the development of Retrofit West's technical design. Create quality assuring assessment and design documentation The Role: Construct home energy efficiency plans Provide advice and support to homeowners across the West of England You should have a strong understanding and passion for construction. You should be a highly organised and great communicator. This role requires you to be a proactive individual with a technical mind and a passion for achieving objectives through innovative solutions and collaborative teamwork. If you're ready to contribute your expertise to a dynamic team dedicated to advancing energy efficiency and sustainability in the West of England, we encourage you to apply today. Responsibilities include Oversee and ensure quality assurance of retrofit assessments conducted by service providers and delivery partners. Identify and onboard new service delivery partners to expand the program. Provide support in the growth of the project. Communicate with homeowners via phone to provide retrofit advice. Monitor and guide homeowners through their customer journey, assisting them in progressing to the next step. Research and maintain knowledge of new technologies, materials, innovations, regulations, and relevant topics to develop internal resources. Assist and guide residents from initial inquiry through assessment to post-installation for renewable technologies and retrofit. Assessment & Design: Provide assistance in the creation of Home Energy Efficiency Plans on behalf of our delivery partners. Undertake home surveys and simple retrofit assessment, including householder questionnaires, RdSAP assessments and energy modelling. Assist in the development and delivery of Retrofit West's design and installation, quality assurance services. Assist in the development of different design services documentation, including specification support and planning guidance. General: Handle general administrative tasks, including data entry, scheduling, and liaising with external contacts. Assist in the preparation of reports. Team collaboration to develop technical content and services and support the delivery of existing design projects. Any other duties as required by line manager. Requirements: An advanced qualification, or equivalent experience, in surveying, construction, architecture or energy. Minimum level 3 Award in Domestic Energy Awareness (or Equivalent) Some knowledge of the construction industry Some experience in housing, energy efficiency, conducting home surveys and working with householders Understanding of insulation and fabric measures, heating systems and renewable energy products Excellent written and verbal communication skills Self-motivated and highly organised with excellent attention to detail Excellent customer service skills including ability to communicate professionally Ability to explain home energy topics clearly and simply Desirable: Qualified Retrofit Assessor with 1+ year(s) experience Level 3 Award in Energy Efficiency for Older and Traditional Buildings Knowledge of the PAS2035 Retrofit Advice and Assessment process. (Note that we will not be seeking or reporting PAS2035 compliance for our projects in the private housing sector). Understanding of energy modelling using RdSAP and full SAP or another method. Understanding of energy efficiency measures design and installation, particularly with traditional (solid wall) construction. Understanding in airtight, thermal bridge-free retrofit design and construction. Benefits Time off in lieu (TOIL). Hybrid working. 33 days of holiday (including bank holidays). Company sick pay. A generous ethical company pension scheme. Opportunities for professional development. Cycle to work scheme. Please click on the APPLY button to complete the first stage of the application process by sending your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Renewable Energy Administrative Assistant, Operations Coordinator, Renewable Energy Project Administrator, Renewable Energy Administrative Coordinator, Renewable Energy Administrative Specialist, Energy Project Support Officer, Renewable Energy Operations Administrator, Renewable Energy Administrative Associate, Business Support Officer, Renewable Energy Engineer, Engineering, Graduate Engineer, Graduate, may also be considered for this role
Role Purpose: The Administrator Coordinator is responsible for implementing and managing workspace management systems to support daily operations at the Ray Dolby Centre. This role supports teaching, research activities, events, and industry collaborations by overseeing the department's booking system, event operations, and visitor management services. Main Duties and Responsibilities: Management of Booking System: Oversee the day-to-day operation of the department's booking system in coordination with the Soft Facilities Deputy and Facilities Assistants. Collaborate with the Maxwell Centre Administrator and IT teams as necessary. Develop and implement new procedures, processes, and systems for the booking system, providing clear guidance for staff. Maintain accurate information on the department website and intranet. Booking System Oversight: Manage the department's booking system, including business rules, approval workflows, and operational policy. Develop and implement booking processes and procedures, conducting continuous improvement reviews. Handle queries and issues related to facilities use, maintenance, venue hire, bookings, and external events at the RDC. Provide training on the system to staff and new users and serve as the first point of contact for technical issues. Research and Vendor Evaluation: Research new services and appliances to enhance operational efficiency. Conduct market research and compare costs and benefits when evaluating new vendors, adhering to University financial procedures and regulations. Health and Safety Compliance: Ensure compliance with health and safety regulations by completing regular safety checks and maintaining a safe working environment for staff. Conduct health and safety inductions for new staff, students, and visitors. Coordinate with event organizers to ensure appropriate risk assessments are conducted for events at the Centre. Additional Duties: Undertake any other duties as instructed by the line manager, commensurate with the role. Skills and Qualifications: Previous experience in administration or coordination roles preferred. Strong organizational and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Knowledge of booking systems and event management processes. Familiarity with health and safety regulations and compliance requirements. Proficiency in Microsoft Office suite and web content management systems. Note: This job description outlines the primary responsibilities associated with the Administrator Coordinator role. Additional tasks may be assigned to support the operational needs of the department.
Apr 25, 2024
Contractor
Role Purpose: The Administrator Coordinator is responsible for implementing and managing workspace management systems to support daily operations at the Ray Dolby Centre. This role supports teaching, research activities, events, and industry collaborations by overseeing the department's booking system, event operations, and visitor management services. Main Duties and Responsibilities: Management of Booking System: Oversee the day-to-day operation of the department's booking system in coordination with the Soft Facilities Deputy and Facilities Assistants. Collaborate with the Maxwell Centre Administrator and IT teams as necessary. Develop and implement new procedures, processes, and systems for the booking system, providing clear guidance for staff. Maintain accurate information on the department website and intranet. Booking System Oversight: Manage the department's booking system, including business rules, approval workflows, and operational policy. Develop and implement booking processes and procedures, conducting continuous improvement reviews. Handle queries and issues related to facilities use, maintenance, venue hire, bookings, and external events at the RDC. Provide training on the system to staff and new users and serve as the first point of contact for technical issues. Research and Vendor Evaluation: Research new services and appliances to enhance operational efficiency. Conduct market research and compare costs and benefits when evaluating new vendors, adhering to University financial procedures and regulations. Health and Safety Compliance: Ensure compliance with health and safety regulations by completing regular safety checks and maintaining a safe working environment for staff. Conduct health and safety inductions for new staff, students, and visitors. Coordinate with event organizers to ensure appropriate risk assessments are conducted for events at the Centre. Additional Duties: Undertake any other duties as instructed by the line manager, commensurate with the role. Skills and Qualifications: Previous experience in administration or coordination roles preferred. Strong organizational and communication skills. Ability to work independently and collaboratively in a fast-paced environment. Knowledge of booking systems and event management processes. Familiarity with health and safety regulations and compliance requirements. Proficiency in Microsoft Office suite and web content management systems. Note: This job description outlines the primary responsibilities associated with the Administrator Coordinator role. Additional tasks may be assigned to support the operational needs of the department.
Our Client an award winning engineering design consultancy with studios in Oxford, London, Nottingham, Manchester and Bristol. We set out with the intention of working with the best architects to produce excellent buildings. We have established a practice with a strong culture - highly skilled and professional, but also caring, supportive, relaxed and sociable. The quality of our work output, and our quality of life whilst at work, are equally important to us. Our reputation as great people to work with - and to work for - is crucial. We are looking for a Studio Manager / Project Coordinator to join our Oxford studio. You will need a service-driven approach together with a flexible, positive attitude. Key Tasks Studio Management Managing all aspects of the studio including office supplies, incoming and outgoing information, welcoming visitors etc Liaising with the Landlord and managing the organisation of general maintenance and upkeep of the studio Organisation of internal events Minute taking Assist with scanning, printing, filing, editing of drawings, documents, e-mails etc. as required Project Coordination To receive, file and issue all drawings on all large projects - both by use of the internal server systems, but also using the file management system and external eDMS sites - 4Projects, Aconex etc To work closely with the CAD team regarding issuing of drawings and implementing agreed BIM protocol and naming conventions Attend external meetings and workshops organised by other organisations in respect of the specific eDMS site proposed for a project To carry out Desk Studies on projects and research on buildings & sites Project Administration Open new jobs and close completed jobs When projects are completed, collect the required information for the 'Final Construction Issue' folder To assist the Partner and Associates in the preparation of project fee schedules. Attend Monday programming meeting and maintain project and drafting deadline information for the group To monitor the groups' invoicing schedules, keeping them up to date and making any necessary changes To ensure that project fee information is up to date - including confirmed client details, updated project costs and fees To manage the paper filing, if any, for projects Manage the archiving of any paper information and organise the digital folders in preparation for archiving General To manage the group project QA process To assist with scanning, printing, filing, editing of drawings, documents etc. as required To prepare letters, reports and specifications, presentations Provide administrative support as necessary to the group - responding to letters; assisting with fee letters and proposals; arranging internal meetings, especially monthly group meetings Booking travel for site visits. To meet with the Practice Manager and the other Project Co-ordinators to discuss upcoming workload and manage cover over holiday periods and other busy times Other Working closely with the Communication Team, collate data and images for project sheets, update CVs etc To liaise with the Technical Co-ordinator on issues relating to technical support systems To suggest changes to internal systems and processes to make them more efficient and robust Produce Welcome/Induction Packs for the Oxford Studio new starters Coordinate and contribute to the induction process for the group's new starters To assist Project Co-ordinators in other groups to meet deadlines as and when required The people we need must have: Be friendly and proactive with masses of common sense A flexible and positive approach with good time management skills and ability to work to deadlines, both as part of a team and independently At least two years' experience providing administrative support, preferably gained in an engineering/architectural design studio (or similar) The ambition to make a significant contribution to the success of our Practice Experience of document management (eDMS) systems Strong knowledge of MS Word, Excel and Outlook Strong organisational skills and a thorough approach Good written and spoken English with excellent verbal and written communication skills Experience of InDesign would be an advantage but not essential If you are looking for a chance to build on your office career in the Design/Construction sector this would be a fantastic opportunity
Apr 25, 2024
Full time
Our Client an award winning engineering design consultancy with studios in Oxford, London, Nottingham, Manchester and Bristol. We set out with the intention of working with the best architects to produce excellent buildings. We have established a practice with a strong culture - highly skilled and professional, but also caring, supportive, relaxed and sociable. The quality of our work output, and our quality of life whilst at work, are equally important to us. Our reputation as great people to work with - and to work for - is crucial. We are looking for a Studio Manager / Project Coordinator to join our Oxford studio. You will need a service-driven approach together with a flexible, positive attitude. Key Tasks Studio Management Managing all aspects of the studio including office supplies, incoming and outgoing information, welcoming visitors etc Liaising with the Landlord and managing the organisation of general maintenance and upkeep of the studio Organisation of internal events Minute taking Assist with scanning, printing, filing, editing of drawings, documents, e-mails etc. as required Project Coordination To receive, file and issue all drawings on all large projects - both by use of the internal server systems, but also using the file management system and external eDMS sites - 4Projects, Aconex etc To work closely with the CAD team regarding issuing of drawings and implementing agreed BIM protocol and naming conventions Attend external meetings and workshops organised by other organisations in respect of the specific eDMS site proposed for a project To carry out Desk Studies on projects and research on buildings & sites Project Administration Open new jobs and close completed jobs When projects are completed, collect the required information for the 'Final Construction Issue' folder To assist the Partner and Associates in the preparation of project fee schedules. Attend Monday programming meeting and maintain project and drafting deadline information for the group To monitor the groups' invoicing schedules, keeping them up to date and making any necessary changes To ensure that project fee information is up to date - including confirmed client details, updated project costs and fees To manage the paper filing, if any, for projects Manage the archiving of any paper information and organise the digital folders in preparation for archiving General To manage the group project QA process To assist with scanning, printing, filing, editing of drawings, documents etc. as required To prepare letters, reports and specifications, presentations Provide administrative support as necessary to the group - responding to letters; assisting with fee letters and proposals; arranging internal meetings, especially monthly group meetings Booking travel for site visits. To meet with the Practice Manager and the other Project Co-ordinators to discuss upcoming workload and manage cover over holiday periods and other busy times Other Working closely with the Communication Team, collate data and images for project sheets, update CVs etc To liaise with the Technical Co-ordinator on issues relating to technical support systems To suggest changes to internal systems and processes to make them more efficient and robust Produce Welcome/Induction Packs for the Oxford Studio new starters Coordinate and contribute to the induction process for the group's new starters To assist Project Co-ordinators in other groups to meet deadlines as and when required The people we need must have: Be friendly and proactive with masses of common sense A flexible and positive approach with good time management skills and ability to work to deadlines, both as part of a team and independently At least two years' experience providing administrative support, preferably gained in an engineering/architectural design studio (or similar) The ambition to make a significant contribution to the success of our Practice Experience of document management (eDMS) systems Strong knowledge of MS Word, Excel and Outlook Strong organisational skills and a thorough approach Good written and spoken English with excellent verbal and written communication skills Experience of InDesign would be an advantage but not essential If you are looking for a chance to build on your office career in the Design/Construction sector this would be a fantastic opportunity
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
Apr 25, 2024
Full time
Job Title : Local Technology Support Administrator Location : Birmingham Salary: £23,920 - £27,040 per annum, depending on experience Job Type: Full time - Permanent Closing date for applications: 12th May 2024 Employer: BIMM University Department: Technology Are you passionate about providing exceptional technical support in a dynamic educational environment? BIMM University is seeking a dedicated Local Technology Support Administrator to join our team and ensure the smooth operation of technology services across our campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the Role : As the Local Technology Support Administrator, you will play a crucial role in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. What You'll Do: Take ownership of the helpdesk ticket management process at 1st and 2nd line levels, ensuring prompt resolution of technical issues Provide remote and deskside support to campus buildings, assisting both students and staff with their technology needs Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols Procure and maintain accurate records of campus technology assets, including device builds and deployment. Coordinate with Technology Operations Managers and Technology Development Managers to implement campus infrastructure changes effectively Maintain strong communication channels with Campus Deans and Faculty Deans to ensure quality of service. Cultivate positive relationships with stakeholders and work with third-party vendors as needed What You'll Bring: A blend of technical expertise and exceptional customer service skills The ability to remain calm, patient, and personable while addressing technical issues Experience managing helpdesk ticket queues in a fast-paced environment, with a focus on prioritization and business needs Proficiency in Microsoft Cloud Technologies, Microsoft client operating systems, Mac operating systems, and Active Directory Knowledge of cyber security best practices, network infrastructures, and printer management Strong communication skills, both verbal and written, with a commitment to accessibility and collaboration. A sense of ownership, integrity, and accountability in your work, with the flexibility to occasionally work evenings and weekends Why BIMM University? At BIMM, we're dedicated to fostering an environment where technology supports learning and creativity flourishes. As a Local Technology Support Administrator, you'll have the opportunity to make a meaningful impact on the student experience, ensuring that our campus remains at the forefront of innovation in education. If you're ready to join a dynamic team and play a vital role in our campus community, apply now and become part of the BIMM University family. We are a values led organisation, meaning our core values underpin all that we do. In addition to joining a committed and dedicated team, you will have access to: 25 days holiday per year (FTE) SMART pension A comprehensive benefits package We continually strive to create a culture of inclusivity so that we truly represent our diverse communities. We particularly welcome applications from people of colour who are underrepresented in our organisation. We are committed to promoting the safety and welfare of our students, therefore all appointments are subject to satisfactory pre-employment checks including DBS. Please click APPLY to be redirected to our website to complete an application form. Candidates with the relevant experience or job titles of; Helpdesk Administrator, Helpdesk Manager, Technology Operations, Cyber Security Officer, Technology Support Coordinator, Support Analyst, Technical Support Specialist, Technical Customer Service, 1st Line Support, 2nd Line Support, ICT Systems Engineer, IT Service Desk Technician, Technical Support, Technical Support Technician, IT Systems Engineer, IT Systems Technician, ICT Technician, IT Systems Support, IT Technician, IT, Technical Support Engineer, Technical Customer Support, Tech Support, Tech Support Services, will also be considered for this role.
An excellent opportunity for a Sales & Customer Service Coordinator to join a well-established company. Job Type: Full-Time, Permanent. Location: Cramlington NE23. Salary: 26,000 - 28,000 Per Annum, Depending on Experience Working hours: Monday - Friday 8.30am-5pm with a 30-minute unpaid lunch break. About The Company: They specialize in the making of exceptional, personalized, luxurious, upholstered furniture and have the largest team of skilled craftsmen and women in the UK to do so. Every sofa, chair and stool is meticulously handmade in their factory by their team. Their integrity, care and detail sets them apart from the competition. Working as part of their experienced customer service team you will be responsible for managing fabric orders throughout the process. From checking all incoming sales orders to being the first point of contact for all client queries this is a flexible and varied role. Key Duties (But not limited too): Management of fabric samples and stocks. Liaise with clients on technical queries. Carry out reception duties. Produce weekly reports for analysis. Responsibility for company notice boards. Management of Health and Safety administration and records. General office administration support for management team. Candidate Requirements: You will have exceptional interpersonal skills with the ability to liaise with a wide range of people and will be competent in diffusing complex customer queries. You will confident in all Microsoft packages including intermediate excel and have an ability to quickly adapt to using out inhouse systems for sales order processing. The company are looking for a candidate who is confident to take ownership of tasks and use their initiative to drive improvements in processes within this role. If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.
Apr 25, 2024
Full time
An excellent opportunity for a Sales & Customer Service Coordinator to join a well-established company. Job Type: Full-Time, Permanent. Location: Cramlington NE23. Salary: 26,000 - 28,000 Per Annum, Depending on Experience Working hours: Monday - Friday 8.30am-5pm with a 30-minute unpaid lunch break. About The Company: They specialize in the making of exceptional, personalized, luxurious, upholstered furniture and have the largest team of skilled craftsmen and women in the UK to do so. Every sofa, chair and stool is meticulously handmade in their factory by their team. Their integrity, care and detail sets them apart from the competition. Working as part of their experienced customer service team you will be responsible for managing fabric orders throughout the process. From checking all incoming sales orders to being the first point of contact for all client queries this is a flexible and varied role. Key Duties (But not limited too): Management of fabric samples and stocks. Liaise with clients on technical queries. Carry out reception duties. Produce weekly reports for analysis. Responsibility for company notice boards. Management of Health and Safety administration and records. General office administration support for management team. Candidate Requirements: You will have exceptional interpersonal skills with the ability to liaise with a wide range of people and will be competent in diffusing complex customer queries. You will confident in all Microsoft packages including intermediate excel and have an ability to quickly adapt to using out inhouse systems for sales order processing. The company are looking for a candidate who is confident to take ownership of tasks and use their initiative to drive improvements in processes within this role. If you feel that you have the relative skills/attributes to fulfil this role then please apply now for immediate consideration.
Business Applications Coordinator Dartford Competitive salary + Hybrid + Bonus + Free Parking An incredible opportunity awaits a business administration backgrounded coordinator to flourish within an established company in an exciting role. In this position, you will be responsible for managing the service levels of internal and external teams by coordinating the support being demanded by the company. This position is designed to oversee service levels across internal and external teams by coordinating the support requests received. Responsibilities include triaging inbound tickets to the internal Apps team, handling routine tasks like user account creation for various applications, conducting monthly reporting duties, and facilitating communication and our third-party support desks for internal processes. Established for over 40 years, this world leading company specialise in the design & manufacture of specialist safety systems for use in a wide variety of industries. They have developed an unrivalled reputation within their market and are the global leader within it. With recent investments and big plans, they are now going through a period of rapid expansion. Due to this they are now looking for a Business Coordinator to join their business support team. The ideal candidate understands the importance of following processes, possesses self-motivation to achieve success, and demonstrates the ability to work effectively both within a team and independently. You will be highly organied individual who thrives under pressure and can manage tight deadlines while maintaining a professional demeanor. A positive and enthusiastic attitude, coupled with a can-do approach, is essential. Additionally, proficiency in Excel and a fundamental understanding of IT are required for this role. This an amazing opportunity where you can progress within the company as it grows and with training being provided on the company system so you can advance your skills within the role. The company provides yearly bonuses depending on the department's performance too. The person: Proficiency in Excel and a fundamental understanding of IT are required for this role. Able to commute to Dartford office and work 3 days onsite. Ability to work under pressure and a team to meet SLA's and KPI Able to work in a team and independently. The role: Oversee the prioritization and assignment of internal support tickets for the applications team, ensuring adherence to SLA priorities and allocation to appropriate internal or external resources. Take ownership of the starter, mover, and leaver process for business applications, including account creation, editing, disabling, and managing license requirements. Maintain awareness of the IT Applications business continuity plan and provide support to the team in the event of plan activation. Manage the business applications email inbox and internal support ticketing system, ensuring real-time updates and accurate statistical data at all times. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Apr 25, 2024
Full time
Business Applications Coordinator Dartford Competitive salary + Hybrid + Bonus + Free Parking An incredible opportunity awaits a business administration backgrounded coordinator to flourish within an established company in an exciting role. In this position, you will be responsible for managing the service levels of internal and external teams by coordinating the support being demanded by the company. This position is designed to oversee service levels across internal and external teams by coordinating the support requests received. Responsibilities include triaging inbound tickets to the internal Apps team, handling routine tasks like user account creation for various applications, conducting monthly reporting duties, and facilitating communication and our third-party support desks for internal processes. Established for over 40 years, this world leading company specialise in the design & manufacture of specialist safety systems for use in a wide variety of industries. They have developed an unrivalled reputation within their market and are the global leader within it. With recent investments and big plans, they are now going through a period of rapid expansion. Due to this they are now looking for a Business Coordinator to join their business support team. The ideal candidate understands the importance of following processes, possesses self-motivation to achieve success, and demonstrates the ability to work effectively both within a team and independently. You will be highly organied individual who thrives under pressure and can manage tight deadlines while maintaining a professional demeanor. A positive and enthusiastic attitude, coupled with a can-do approach, is essential. Additionally, proficiency in Excel and a fundamental understanding of IT are required for this role. This an amazing opportunity where you can progress within the company as it grows and with training being provided on the company system so you can advance your skills within the role. The company provides yearly bonuses depending on the department's performance too. The person: Proficiency in Excel and a fundamental understanding of IT are required for this role. Able to commute to Dartford office and work 3 days onsite. Ability to work under pressure and a team to meet SLA's and KPI Able to work in a team and independently. The role: Oversee the prioritization and assignment of internal support tickets for the applications team, ensuring adherence to SLA priorities and allocation to appropriate internal or external resources. Take ownership of the starter, mover, and leaver process for business applications, including account creation, editing, disabling, and managing license requirements. Maintain awareness of the IT Applications business continuity plan and provide support to the team in the event of plan activation. Manage the business applications email inbox and internal support ticketing system, ensuring real-time updates and accurate statistical data at all times. Reference Number: BBBH(phone number removed) To apply for this role or to be considered for further roles, please click "Apply Now," or contact Mo Islam at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications, and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
Bennett and Game Recruitment LTD
Royston, Hertfordshire
Service Accounts Manager required for our client, a leading UK-based company specialising in industrial refrigeration solutions. With over 30 years of experience, they offer bespoke design, installation, and maintenance services for a wide range of industries including food and beverage, pharmaceuticals, and cold storage. Service Accounts Manager Position Remuneration Salary circa 30k, negotiable depending on experience 25 days holiday, plus bank holidays Hours 8:30 - 17:00, fully office-based Company private pension Private health care Death in service cover Due to continued growth within the business, our client has opened up the Service Accounts Manager position to support within their Service team, working alongside a team of experience Service Coordinators to maintain several key maintenance accounts within the refrigeration industry across the UK. Service Accounts Manager Position Responsibilities Day-to-day running of the service and maintenance operations for several of the company's key accounts Assigning engineers to planned and reactive jobs Managing engineer's weekly report sheets and working hour records Ensuring that all operations are run effectively and all parts/supplies are ordered in preparation for jobs Raising and sending of invoices Arranging sub-contracting works when necessary Service Accounts Manager Position Requirements Strong administration background within the M&E industry, ideally within Air Conditioning and/or Refrigeration Previous experience working in a role such as a Service Coordinator, Helpdesk Administrator, and/or Scheduler Working knowledge of ERP/CRM systems, ideally Clik software but not essential Based within a commutable distance of Harlow, Essex Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Apr 25, 2024
Full time
Service Accounts Manager required for our client, a leading UK-based company specialising in industrial refrigeration solutions. With over 30 years of experience, they offer bespoke design, installation, and maintenance services for a wide range of industries including food and beverage, pharmaceuticals, and cold storage. Service Accounts Manager Position Remuneration Salary circa 30k, negotiable depending on experience 25 days holiday, plus bank holidays Hours 8:30 - 17:00, fully office-based Company private pension Private health care Death in service cover Due to continued growth within the business, our client has opened up the Service Accounts Manager position to support within their Service team, working alongside a team of experience Service Coordinators to maintain several key maintenance accounts within the refrigeration industry across the UK. Service Accounts Manager Position Responsibilities Day-to-day running of the service and maintenance operations for several of the company's key accounts Assigning engineers to planned and reactive jobs Managing engineer's weekly report sheets and working hour records Ensuring that all operations are run effectively and all parts/supplies are ordered in preparation for jobs Raising and sending of invoices Arranging sub-contracting works when necessary Service Accounts Manager Position Requirements Strong administration background within the M&E industry, ideally within Air Conditioning and/or Refrigeration Previous experience working in a role such as a Service Coordinator, Helpdesk Administrator, and/or Scheduler Working knowledge of ERP/CRM systems, ideally Clik software but not essential Based within a commutable distance of Harlow, Essex Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.
Tradebe are currently looking for a Production Admin Co-ordinator to be based on site in Heysham. In this role you will be: Co-ordinating the efficient operation of production admin and gatehouse tasks. To ensure that all tasks are completed accurately and in a timely manner; training and supervision of production administrators within the gatehouse; operation of the weighbridge when required; assistance to the Technical Manager as and when required. The role: Controlling access to site via the weighbridge ensuring all safety and security procedures are followed, including necessary documentation checks and inductions for both drivers & contractors arriving to site. Booking consignments of material into and out of site in a safe and effective manner in compliance with management system requirements. Collection of relevant paperwork from all points of receipt and processing and data input into the relevant systems. Maintenance of various spreadsheets used to manage data and report on compliance or cost issues. Raise purchase requisitions and purchase orders in SAP as necessary for production and as requested by the site management team. Assist in the preparation of procedures and competency tests for distribution within the department, including training, auditing, and maintaining competency workbooks. Compiling monthly, quarterly, and annual, reports for various departments, including budgeting reports. To work in the best interest of the company in dealings with customers, suppliers, outside agencies and the public. To perform any other relevant duties assigned by the Technical Manager. In addition to these functions employees are required to perform such other duties as may reasonably be required. The person: To be successful in this role you will have a mix of the below skills: Good communication skills Ability to multitask and prioritise workloads Attention to detail Aptitude with Microsoft Office packages, including Word, Excel, and Outlook Able to effectively supervise a small team Good organisational and telephone skills Represent the Company in a professional manner at all times Desirable Skills: Knowledge of SAP Previous administrative experience We offer: Salary from 25,000 - 27,000 Quarterly bonus 25 days holiday plus 8 bank holidays 6% Pension Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)
Apr 25, 2024
Full time
Tradebe are currently looking for a Production Admin Co-ordinator to be based on site in Heysham. In this role you will be: Co-ordinating the efficient operation of production admin and gatehouse tasks. To ensure that all tasks are completed accurately and in a timely manner; training and supervision of production administrators within the gatehouse; operation of the weighbridge when required; assistance to the Technical Manager as and when required. The role: Controlling access to site via the weighbridge ensuring all safety and security procedures are followed, including necessary documentation checks and inductions for both drivers & contractors arriving to site. Booking consignments of material into and out of site in a safe and effective manner in compliance with management system requirements. Collection of relevant paperwork from all points of receipt and processing and data input into the relevant systems. Maintenance of various spreadsheets used to manage data and report on compliance or cost issues. Raise purchase requisitions and purchase orders in SAP as necessary for production and as requested by the site management team. Assist in the preparation of procedures and competency tests for distribution within the department, including training, auditing, and maintaining competency workbooks. Compiling monthly, quarterly, and annual, reports for various departments, including budgeting reports. To work in the best interest of the company in dealings with customers, suppliers, outside agencies and the public. To perform any other relevant duties assigned by the Technical Manager. In addition to these functions employees are required to perform such other duties as may reasonably be required. The person: To be successful in this role you will have a mix of the below skills: Good communication skills Ability to multitask and prioritise workloads Attention to detail Aptitude with Microsoft Office packages, including Word, Excel, and Outlook Able to effectively supervise a small team Good organisational and telephone skills Represent the Company in a professional manner at all times Desirable Skills: Knowledge of SAP Previous administrative experience We offer: Salary from 25,000 - 27,000 Quarterly bonus 25 days holiday plus 8 bank holidays 6% Pension Flexible benefits (access to our benefits platform for discounts and cash back on shopping purchases, gyms and leisure activities, cycle to work scheme and dedicated wellbeing centre)
SITE INSTALLATION MANAGER Utile Engineering is a family company and a leading UK manufacturer of Gas Compressors, Gas Boosters, Tank Mixing Systems and Double Membrane Gas Holders. We specialise in the turnkey packaging of our equipment for use in Water Companies, Industrial and Commercial premises, predominantly in the Renewable Energy sector. The ideal candidate for this role requires a background in Mechanical Engineering with knowledge of welding, fabrication and installation activities, preferably with some experience within the Water & Wastewater Treatment sector. This is a full-time position. Remuneration is negotiable and will be commensurate with experience. Company vehicle provided. JOB ROLE: Management and Co-Ordination of Utile's site installation activities associated with Air and Gas Digester Tank Mixing Systems, Pipework systems and Gas Compressors/Boosters to include: Planning, site deliveries, site inductions, meetings (design, pre-start, work scheduled and completion), labour (in-house and sub-contract), materials, pressure testing and documentation control. This will be a "hands on" role where required. To manage with assistance of an in-house team of 4 welders (3 TIG and 1 MIG) and 2 Package Builders including job scheduling, document control, material requisitions and technical training. KEY RESPONSIBILITIES: Assist Utile Project Co-Ordinators on site to develop bespoke designs to deliver high quality, fast and cost-effective installation solutions Provide feedback on design drawings prior to formal release to client for approval Liaise with and co-ordinate sub contract labour suppliers, contract hire transport suppliers (Hiab or crane) Liaise directly with client for pre-start meetings, deliveries, inductions etc Carry out tool box talks, safety and RAMS briefings prior to commencement of works Responsible for ensuring all work on site is carried out in accordance with Utile detailed design drawings, approved RAMS and safe systems of work Routine client meetings during works activities Quality inspection of final installation and pressure testing to pre-determined requirements "Walk the line" with client to detail snagging list prior to obtaining sign off Documentation completion and office "close out" meetings Comply with all Health and Safety Regulations Job scheduling to align with project commencement, co-ordination with other departments and weekly Production Meeting Training of new employees The above is not an exhaustive list of duties and you will be requested to perform different tasks as dictated by your changing role within the organisation and the overall business objectives of the organisation. Any other reasonable tasks by mutual agreement ACCREDITATIONS: The successful candidate will be required to have, or training will be given, to obtain various accreditations to carry out their role, including: CSCS, SMSTS, IPAF, First Aid, Confined Space Training (City & Guilds), DSEAR Awareness, EUSR. (This list is not exhaustive and other courses occasionally have to be taken to allow site access.) RELATIONSHIPS: Responsible to: Operations Manager / Managing Director Responsible for: Fabrications Department and Site Installation Activities. If you have the relevant experience required and are interested in this key opportunity within our company, please apply ASAP.
Apr 25, 2024
Full time
SITE INSTALLATION MANAGER Utile Engineering is a family company and a leading UK manufacturer of Gas Compressors, Gas Boosters, Tank Mixing Systems and Double Membrane Gas Holders. We specialise in the turnkey packaging of our equipment for use in Water Companies, Industrial and Commercial premises, predominantly in the Renewable Energy sector. The ideal candidate for this role requires a background in Mechanical Engineering with knowledge of welding, fabrication and installation activities, preferably with some experience within the Water & Wastewater Treatment sector. This is a full-time position. Remuneration is negotiable and will be commensurate with experience. Company vehicle provided. JOB ROLE: Management and Co-Ordination of Utile's site installation activities associated with Air and Gas Digester Tank Mixing Systems, Pipework systems and Gas Compressors/Boosters to include: Planning, site deliveries, site inductions, meetings (design, pre-start, work scheduled and completion), labour (in-house and sub-contract), materials, pressure testing and documentation control. This will be a "hands on" role where required. To manage with assistance of an in-house team of 4 welders (3 TIG and 1 MIG) and 2 Package Builders including job scheduling, document control, material requisitions and technical training. KEY RESPONSIBILITIES: Assist Utile Project Co-Ordinators on site to develop bespoke designs to deliver high quality, fast and cost-effective installation solutions Provide feedback on design drawings prior to formal release to client for approval Liaise with and co-ordinate sub contract labour suppliers, contract hire transport suppliers (Hiab or crane) Liaise directly with client for pre-start meetings, deliveries, inductions etc Carry out tool box talks, safety and RAMS briefings prior to commencement of works Responsible for ensuring all work on site is carried out in accordance with Utile detailed design drawings, approved RAMS and safe systems of work Routine client meetings during works activities Quality inspection of final installation and pressure testing to pre-determined requirements "Walk the line" with client to detail snagging list prior to obtaining sign off Documentation completion and office "close out" meetings Comply with all Health and Safety Regulations Job scheduling to align with project commencement, co-ordination with other departments and weekly Production Meeting Training of new employees The above is not an exhaustive list of duties and you will be requested to perform different tasks as dictated by your changing role within the organisation and the overall business objectives of the organisation. Any other reasonable tasks by mutual agreement ACCREDITATIONS: The successful candidate will be required to have, or training will be given, to obtain various accreditations to carry out their role, including: CSCS, SMSTS, IPAF, First Aid, Confined Space Training (City & Guilds), DSEAR Awareness, EUSR. (This list is not exhaustive and other courses occasionally have to be taken to allow site access.) RELATIONSHIPS: Responsible to: Operations Manager / Managing Director Responsible for: Fabrications Department and Site Installation Activities. If you have the relevant experience required and are interested in this key opportunity within our company, please apply ASAP.
Job Title Inside Sales Co-Ordinator Location Harrier, Bristol SOUTH WEST REGION About Us CDH Group brings together expertise across the compressed air spectrum, providing a comprehensive range of industrial air products and services designed around performance and sustainability. We specialise in compressed air systems, looking after everything from air demand through to air supply, maintenance, and air quality testing. Job Summary Gain new service business and protect existing service business via excellent customer service and support to sales team. Assist with quotations for sales enquiries that come in directly through main office. Work closely with Service Co-Ordinators to help manage existing customer base. Responsibilities Provide support to external sales, engineering team and internal administration team as required. Generate proposals for supply of parts, compressed air systems and Servicing. Attain and develop new service / AMT business. Assist on quotation of recommendations received via Service Engineer visits. Be proactive in anticipating and identifying potential issues affecting the service business and take required corrective action/ make recommendations as necessary. Responsible for administration activities. Assist and lead on site service engineering jobs where required. Preparation of technical information and quotations Basic Qualifications Technical qualification in Mechanical or Electrical Engineering and / or in business or sales related area preferred. Travel & Work Arrangements/Requirements Fully site based. Key Competencies Proven experience of sales management skills Technical sales experience in compressor or similar industry. High level of commercial awareness. Good negotiating and influencing capabilities at senior level. Good communication skills and able to effectively interact in all areas of the business. Positive and proactive approach. Presentation and report writing skills. Excellent verbal, written and presentation skills. Ability to solve problems and a can do attitude. Flexibility and adaptability to changing work requirements and multiple projects. Proficient in MS Office. What we Offer 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period) Pension scheme - The company contributes 7% of the total earnings and the employee contributes 5% Westfield Health Medical Cover Death in Service Benefit of 4 x salary Cycle scheme (After probation period) Electric Car Scheme (After probation period) 10% of salary in shares after 1 year of employment
Apr 24, 2024
Full time
Job Title Inside Sales Co-Ordinator Location Harrier, Bristol SOUTH WEST REGION About Us CDH Group brings together expertise across the compressed air spectrum, providing a comprehensive range of industrial air products and services designed around performance and sustainability. We specialise in compressed air systems, looking after everything from air demand through to air supply, maintenance, and air quality testing. Job Summary Gain new service business and protect existing service business via excellent customer service and support to sales team. Assist with quotations for sales enquiries that come in directly through main office. Work closely with Service Co-Ordinators to help manage existing customer base. Responsibilities Provide support to external sales, engineering team and internal administration team as required. Generate proposals for supply of parts, compressed air systems and Servicing. Attain and develop new service / AMT business. Assist on quotation of recommendations received via Service Engineer visits. Be proactive in anticipating and identifying potential issues affecting the service business and take required corrective action/ make recommendations as necessary. Responsible for administration activities. Assist and lead on site service engineering jobs where required. Preparation of technical information and quotations Basic Qualifications Technical qualification in Mechanical or Electrical Engineering and / or in business or sales related area preferred. Travel & Work Arrangements/Requirements Fully site based. Key Competencies Proven experience of sales management skills Technical sales experience in compressor or similar industry. High level of commercial awareness. Good negotiating and influencing capabilities at senior level. Good communication skills and able to effectively interact in all areas of the business. Positive and proactive approach. Presentation and report writing skills. Excellent verbal, written and presentation skills. Ability to solve problems and a can do attitude. Flexibility and adaptability to changing work requirements and multiple projects. Proficient in MS Office. What we Offer 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period) Pension scheme - The company contributes 7% of the total earnings and the employee contributes 5% Westfield Health Medical Cover Death in Service Benefit of 4 x salary Cycle scheme (After probation period) Electric Car Scheme (After probation period) 10% of salary in shares after 1 year of employment
Lead Security Engineer 12-Month Contract Role Bedfordshire - Will have occasional travel throughout the UK 80ph Inside IR35 We are looking for an experienced security engineer with expertise in developing and maintaining product security management systems for defence and government customers. This position will report to the Head of Product Security and will take responsibility for all security aspects of product design, development, verification and maintenance through all phases of the product lifecycle. The role will focus on undertaking security risk assessments for products, preparing security risk mitigation plans, deriving security requirements and working with product development teams to design, implement and maintain appropriate security controls. The security engineer will work with customer security accreditors and SMEs as well as project engineering teams to ensure product compliance with customer and company security policies and any residual security risks are adequately defined and managed. You will be responsible for providing security advice to product development teams in a range areas including: Production of Security Managements Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security Review and maintain corporate product security policies. Deliver product security training to project engineering teams. What we are looking for: Key Skills that we are looking for - Experience in the development of security solutions for a military &/or commercial products and systems. Graduate degree in relevant engineering, computing or related scientific discipline, and/or evidence of further professional study. Registered NCSC certified professional at senior level or above, or NCSC recognised qualification, e.g. ISC2Certified Information System Security Professional. Knowledge of UK/NATO Information Assurance standards, procedures & systems, including Government Functional Standard GovS 007: Security, HMG IS1&2, ISO27000 series standards, NIST SP800 series standards, JSP440, JSP604, guidance material provided by NCSC, CPNI and NIST. Practical experience of producing Security Accreditation documentation Practical experience of NCSC and Common Criteria security evaluation techniques. Knowledge of current crypto technologies and key management systems Model Base System Engineering (MBSE) knowledge Understanding operating systems, firmware and software security controls and how to apply them. Understanding of existing, current and emerging technologies including cloud, virtualisation and web Excellent verbal & written communication skills. Good team worker with ability to influence and motivate. Positive attitude and drive to improve the business. Ability to obtain SC clearance with UK-eyes only caveat. Enterprise Security Architectures (SABSA, MODAF). It would be advantageous if you have some of the below experience - DV Clearance. Knowledge of Quantum Cryptography & Quantum Key management. Current threat intelligence awareness. Knowledge of NATO security policy, risk management and Accreditation. Understanding of the role of advisory boards within the UK Government or NATO for security. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Apr 24, 2024
Contractor
Lead Security Engineer 12-Month Contract Role Bedfordshire - Will have occasional travel throughout the UK 80ph Inside IR35 We are looking for an experienced security engineer with expertise in developing and maintaining product security management systems for defence and government customers. This position will report to the Head of Product Security and will take responsibility for all security aspects of product design, development, verification and maintenance through all phases of the product lifecycle. The role will focus on undertaking security risk assessments for products, preparing security risk mitigation plans, deriving security requirements and working with product development teams to design, implement and maintain appropriate security controls. The security engineer will work with customer security accreditors and SMEs as well as project engineering teams to ensure product compliance with customer and company security policies and any residual security risks are adequately defined and managed. You will be responsible for providing security advice to product development teams in a range areas including: Production of Security Managements Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security Review and maintain corporate product security policies. Deliver product security training to project engineering teams. What we are looking for: Key Skills that we are looking for - Experience in the development of security solutions for a military &/or commercial products and systems. Graduate degree in relevant engineering, computing or related scientific discipline, and/or evidence of further professional study. Registered NCSC certified professional at senior level or above, or NCSC recognised qualification, e.g. ISC2Certified Information System Security Professional. Knowledge of UK/NATO Information Assurance standards, procedures & systems, including Government Functional Standard GovS 007: Security, HMG IS1&2, ISO27000 series standards, NIST SP800 series standards, JSP440, JSP604, guidance material provided by NCSC, CPNI and NIST. Practical experience of producing Security Accreditation documentation Practical experience of NCSC and Common Criteria security evaluation techniques. Knowledge of current crypto technologies and key management systems Model Base System Engineering (MBSE) knowledge Understanding operating systems, firmware and software security controls and how to apply them. Understanding of existing, current and emerging technologies including cloud, virtualisation and web Excellent verbal & written communication skills. Good team worker with ability to influence and motivate. Positive attitude and drive to improve the business. Ability to obtain SC clearance with UK-eyes only caveat. Enterprise Security Architectures (SABSA, MODAF). It would be advantageous if you have some of the below experience - DV Clearance. Knowledge of Quantum Cryptography & Quantum Key management. Current threat intelligence awareness. Knowledge of NATO security policy, risk management and Accreditation. Understanding of the role of advisory boards within the UK Government or NATO for security. Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission. Where the role is marked as Outside IR35 in the advertisement this is subject to receipt of a final Status Determination Statement from the end Client and may be subject to change.
Service Co-Ordinator - Aylesbury Pertemps Aylesbury is currently recruiting for a Service Co-Ordinator to join our maintenance client based in Aylesbury. Salary: £25,000 - £26,000 Hours: 9am-5pm Duties: Managing and overseeing the daily operations of the Service Desk ensuring efficient and effective resolution of all requests. Acting as the main point of contact for all incoming job tickets, phone calls, and emails from users and customers. Prioritising and assigning job tickets to the appropriate technical support teams based on urgency and complexity. Monitoring and tracking support tickets to ensure timely resolution and adherence to service level agreements (SLAs). Maintaining accurate and up-to-date documentation of support processes, standard operating procedures, and knowledge base articles. Attending regular training sessions to improve technology skills and promote self-service options for common issues. Proactively identify trends and recurring issues to develop long-term solutions and prevent future incidents. Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences. Requirements: Proven experience in a service/maintenance desk role Strong knowledge of IT systems, hardware, and software Outstanding problem-solving skills and the ability to handle multiple tasks in a fast-paced environment If you would be interested in this role, then please apply, or call Corinne at Pertemps.
Apr 24, 2024
Full time
Service Co-Ordinator - Aylesbury Pertemps Aylesbury is currently recruiting for a Service Co-Ordinator to join our maintenance client based in Aylesbury. Salary: £25,000 - £26,000 Hours: 9am-5pm Duties: Managing and overseeing the daily operations of the Service Desk ensuring efficient and effective resolution of all requests. Acting as the main point of contact for all incoming job tickets, phone calls, and emails from users and customers. Prioritising and assigning job tickets to the appropriate technical support teams based on urgency and complexity. Monitoring and tracking support tickets to ensure timely resolution and adherence to service level agreements (SLAs). Maintaining accurate and up-to-date documentation of support processes, standard operating procedures, and knowledge base articles. Attending regular training sessions to improve technology skills and promote self-service options for common issues. Proactively identify trends and recurring issues to develop long-term solutions and prevent future incidents. Continuously strive to improve customer satisfaction by delivering exceptional service and ensuring positive customer experiences. Requirements: Proven experience in a service/maintenance desk role Strong knowledge of IT systems, hardware, and software Outstanding problem-solving skills and the ability to handle multiple tasks in a fast-paced environment If you would be interested in this role, then please apply, or call Corinne at Pertemps.
Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre. The company are committed to providing a welcoming, flexible and supportive workplace. Whether you are just starting out in your career, are returning to work after a break or are a working parent - they want to hear from you! My client has provided conveyancing services to over 1 million customers since they opened our doors over 20 years ago. On average, they help arrange one in every four remortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with our customers. Working with a team of welcoming and hard-working individuals, they have a positive company culture and outstanding training that will help you grow and develop with them. They are family friendly and have a strong focus on making sure a healthy work/life balance is possible for everyone, with hybrid working patterns and flexible working opportunities on offer. They also have an excellent, transparent progression pathway for those who want to progress their career with them. They have a large IT team, Finance and HR functions, and Management Teams; all accessible to internal candidates who might fancy a change. Working in newly refurbished, modern offices close to local transport links, this is a permanent role with the option to work full time, part time or reduced hours. As well as working within immaculate offices, some other benefits include: Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies) Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run! Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years' service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies) An extra day off to take on your birthday! Smart casual dress code (all week, not just Fridays!) Significant career progression opportunities with a large in-house training function Highly innovative company with a strong focus on technology An active charity and social events calendar They are currently recruiting for a Customer Service Administrator to join them, this is the perfect opportunity for someone with office-based experience looking for a new challenge OR someone starting their career! Some of the responsibilities include: Speaking with clients, borrowers and other external parties over the phone Working towards monthly completion targets whilst providing an outstanding service Identifying and taking ownership of any problems that arise whilst communicating these with your team leader Managing inbound and outbound correspondence including telephone calls, faxes and emails whilst working towards agreed service standards Updating internal systems accurately and efficiently Inputting information onto the internal systems Experience needed: Outstanding communication and customer service skills The ability to work towards tight deadlines and targets whilst working under pressure The ability to work well within a high-pressured environment Excellent attention to detail, organisation and accuracy skills The ability to work well as a team as well as using your own initiative Previous administrative, customer service and conveyancing experience is desirable but not essential Our client welcomes applicants from a variety of employment/academic backgrounds and who may be at very different stages of their careers. Those who may have taken a break from work to raise children or travel the world, those who have or have not worked in the legal sector, those who have worked in fast paced customer service environments such as baristas, bar staff, retail and those who have never thought that a legal career would be open to them. They value life skills enormously; life experience gives you the ability to understand our customer's needs. You don't need a legal background to work with them, they can provide you with the technical guidance, you just need to bring any customer service and administration skills. As a valued team member, being able to work using your own initiative will assist you in organising and structuring your day, however with a comprehensive training programme and support from your peers, trainers, mentors and managers, you will have everything you need. You'll join the team, working to achieve monthly targets by actioning incoming correspondence, responding to incoming messages and requesting information from mortgage lenders. This is where your experience in working with deadlines, data input and attention to detail will come in handy. Excellent communication skills and a strong desire to do a good job is a must. Their key to sustained long term success is in the diversity of the people they hire and they are committed to ensuring employees are respected, supported and rewarded for their hard work. Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
Apr 24, 2024
Full time
Jo Holdsworth Recruitment are currently working with a highly successful company in Leeds City Centre. The company are committed to providing a welcoming, flexible and supportive workplace. Whether you are just starting out in your career, are returning to work after a break or are a working parent - they want to hear from you! My client has provided conveyancing services to over 1 million customers since they opened our doors over 20 years ago. On average, they help arrange one in every four remortgages and are consistently placed as one of the top providers. They are a profitable global company and are market-leaders within their sector with an excellent service reputation with our customers. Working with a team of welcoming and hard-working individuals, they have a positive company culture and outstanding training that will help you grow and develop with them. They are family friendly and have a strong focus on making sure a healthy work/life balance is possible for everyone, with hybrid working patterns and flexible working opportunities on offer. They also have an excellent, transparent progression pathway for those who want to progress their career with them. They have a large IT team, Finance and HR functions, and Management Teams; all accessible to internal candidates who might fancy a change. Working in newly refurbished, modern offices close to local transport links, this is a permanent role with the option to work full time, part time or reduced hours. As well as working within immaculate offices, some other benefits include: Excellent package including competitive salary, Life Assurance, matched Pension Scheme, Salary Sacrifice Scheme, Private Health Insurance (for all roles where this applies) Family Friendly - hybrid working available, part time/flexible hours, no unsociable hours. We recognise the need to work around that school run! Holidays 33 days annual leave (includes Bank holidays), which increases to 34 days after 5 years' service, increasing 1 day additionally every 5 years, with the option to purchase more days annually (eligibility criteria applies) An extra day off to take on your birthday! Smart casual dress code (all week, not just Fridays!) Significant career progression opportunities with a large in-house training function Highly innovative company with a strong focus on technology An active charity and social events calendar They are currently recruiting for a Customer Service Administrator to join them, this is the perfect opportunity for someone with office-based experience looking for a new challenge OR someone starting their career! Some of the responsibilities include: Speaking with clients, borrowers and other external parties over the phone Working towards monthly completion targets whilst providing an outstanding service Identifying and taking ownership of any problems that arise whilst communicating these with your team leader Managing inbound and outbound correspondence including telephone calls, faxes and emails whilst working towards agreed service standards Updating internal systems accurately and efficiently Inputting information onto the internal systems Experience needed: Outstanding communication and customer service skills The ability to work towards tight deadlines and targets whilst working under pressure The ability to work well within a high-pressured environment Excellent attention to detail, organisation and accuracy skills The ability to work well as a team as well as using your own initiative Previous administrative, customer service and conveyancing experience is desirable but not essential Our client welcomes applicants from a variety of employment/academic backgrounds and who may be at very different stages of their careers. Those who may have taken a break from work to raise children or travel the world, those who have or have not worked in the legal sector, those who have worked in fast paced customer service environments such as baristas, bar staff, retail and those who have never thought that a legal career would be open to them. They value life skills enormously; life experience gives you the ability to understand our customer's needs. You don't need a legal background to work with them, they can provide you with the technical guidance, you just need to bring any customer service and administration skills. As a valued team member, being able to work using your own initiative will assist you in organising and structuring your day, however with a comprehensive training programme and support from your peers, trainers, mentors and managers, you will have everything you need. You'll join the team, working to achieve monthly targets by actioning incoming correspondence, responding to incoming messages and requesting information from mortgage lenders. This is where your experience in working with deadlines, data input and attention to detail will come in handy. Excellent communication skills and a strong desire to do a good job is a must. Their key to sustained long term success is in the diversity of the people they hire and they are committed to ensuring employees are respected, supported and rewarded for their hard work. Due to the amount of response we receive, unfortunately we are not able to give feedback to individuals, if you have not heard back within 5 days please assume that you have not been successful for the role you have applied for. By applying to this advertisement, you are hereby giving consent for Jo Holdsworth Recruitment to hold your details for a 30 day period and contact you via any method of contact you have listed on your application. (Jo Holdsworth Recruitment - Recruitment Agency)
Customer Care Administrator Telford Permanent Competitive Salary Monday Friday 8:30am 5pm This is an excellent opportunity for an experienced Customer Services Coordinator to join a well-established and growing organisation based in Telford on a permanent basis. The customer service Coordinator will have direct contact with clients on a daily basis, ensuring their orders are processed accurately and raising the internal paperwork to pass to manufacturing and logistics. Responsibilities and duties will include, but not limited to: Process all orders from one key account. Liaise with suppliers to arrange production of goods in the required timeframe. Raise purchase orders to cover material requirements. Checking of supplier order confirmation to ensure accuracy. Daily monitoring of capacity dashboard Maintain records of proof of delivery Dealing with technical queries Managing aftersales process Assist existing Customer Service team to include processing of orders, calls to customers and general admin tasks. Skills and Experience Proven experience within order processing and sales administration roles. Proficient in the use Microsoft Word & Excel and in-house systems Excellent Customer Service skills and telephone manner The ability to prioritise and organise multiple tasks. To build and maintain excellent working relationships. Building Products knowledge is advantageous. The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours.If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you. Reference: DE25507 JBRP1_UKTJ
Apr 24, 2024
Full time
Customer Care Administrator Telford Permanent Competitive Salary Monday Friday 8:30am 5pm This is an excellent opportunity for an experienced Customer Services Coordinator to join a well-established and growing organisation based in Telford on a permanent basis. The customer service Coordinator will have direct contact with clients on a daily basis, ensuring their orders are processed accurately and raising the internal paperwork to pass to manufacturing and logistics. Responsibilities and duties will include, but not limited to: Process all orders from one key account. Liaise with suppliers to arrange production of goods in the required timeframe. Raise purchase orders to cover material requirements. Checking of supplier order confirmation to ensure accuracy. Daily monitoring of capacity dashboard Maintain records of proof of delivery Dealing with technical queries Managing aftersales process Assist existing Customer Service team to include processing of orders, calls to customers and general admin tasks. Skills and Experience Proven experience within order processing and sales administration roles. Proficient in the use Microsoft Word & Excel and in-house systems Excellent Customer Service skills and telephone manner The ability to prioritise and organise multiple tasks. To build and maintain excellent working relationships. Building Products knowledge is advantageous. The application process: Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity. We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours.If you do not hear from us within this time your details wont be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment. About Us Prince Personnel are an employment agency working on behalf of our client.Whether youre seeking a new permanent position, temporary assignment or contract youll find us easy to deal with.Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.Prince Personnel specialise in commercial, accounts and finance and technical recruitment.With the best jobs around we are an independent agency working hard for you. Reference: DE25507 JBRP1_UKTJ
Job Title: Shipping Coordinator (6 months initially with temp to perm opportunities) Pay rate: £13ph Location: Loughborough Responsibilities: Coordinate and oversee shipping operations for Air, Sea, and Trailer transportation. Handle hazards documentation, certificate of origin, commercial invoice, and packing list preparation. Ensure compliance with international shipping regulations and standards. Utilise Excel, PDF, and Outlook for documentation and communication purposes. Demonstrate a strong technical understanding of standard operational systems. Requirements: Experience in shipping operations within Africa/Middle East regions. Proficient in hazards documentation, certificate of origin, commercial invoice, and packing list preparation. Strong knowledge of standard operational systems. Familiarity with Excel, PDF, and Outlook. Proven experience in coordinating shipping activities. Why work with Adecco: 20 days annual leave 8 days bank holiday Long term opportunity available Perks at work - Discount vouchers portal and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme If interested in this position, please apply online and Adecco will be in contact. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 24, 2024
Full time
Job Title: Shipping Coordinator (6 months initially with temp to perm opportunities) Pay rate: £13ph Location: Loughborough Responsibilities: Coordinate and oversee shipping operations for Air, Sea, and Trailer transportation. Handle hazards documentation, certificate of origin, commercial invoice, and packing list preparation. Ensure compliance with international shipping regulations and standards. Utilise Excel, PDF, and Outlook for documentation and communication purposes. Demonstrate a strong technical understanding of standard operational systems. Requirements: Experience in shipping operations within Africa/Middle East regions. Proficient in hazards documentation, certificate of origin, commercial invoice, and packing list preparation. Strong knowledge of standard operational systems. Familiarity with Excel, PDF, and Outlook. Proven experience in coordinating shipping activities. Why work with Adecco: 20 days annual leave 8 days bank holiday Long term opportunity available Perks at work - Discount vouchers portal and points to spend Support program with 24/7 helpline Eye care vouchers Competitive pension scheme If interested in this position, please apply online and Adecco will be in contact. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Title: Compliance Administrator.Location: Wakefield, West Yorkshire.Salary / Benefits £22k - £26k + Training + BenefitsWe are working with an industry leading Asbestos/Legionella/Compliance company who have a strong presence the Yorkshire region. They are now seeking to take on a Compliance Administrator to join their busy and friendly office. You will be responsible for ensuring smooth day to day running of projects, checking time sheets, logging all incoming jobs, ensuring systems are up to date and accurate and providing management with daily / weekly reports. Due to the nature of the business, consideration will be given to candidates with a background in Legionella / Asbestos / Health and Safety working within an administrative position.Consideration will be given to candidates from: Leeds, Pudsey, Morley, Horsforth, Yeadon, Batley, Garforth, Halifax, Brighouse, Dewsbury, Huddersfield, Shipley, Normanton.Experience & Qualifications: " Will have experience working in an administrative within H&S/Legionella/Asbestos background. " Understanding of internal software would be beneficial to the role. " Excellent communication skills, written, verbal." Keen eye for detail. " Excellent time management skills. The Role:" Logging incoming jobs efficiently onto internal systems. " Checking timesheets handed in by staff, ensuring to process correctly. " Processing client orders, raising invoices and purchase orders. " Ensuring all company systems are up to date and accurate. " Producing weekly / daily reports, ensuring accuracy." Acting as first point of contact for clients, dealing with any queries and complaints." Submitting early warning notices." Taking / making phone calls in a professional manner. Alternative Job titles: Compliance Coordinator Administrator, Asbestos Administrator, Legionella Admin, Water Hygiene Administrator, Environmental Administrator.Future Select are the leading market supplier for recruitment in the Asbestos industry; we work with the best clients and candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director Levels for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector.We are also interested in anyone with p401/p402/p403/p404/p404 or S301/CCP.We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills.
Apr 24, 2024
Full time
Job Title: Compliance Administrator.Location: Wakefield, West Yorkshire.Salary / Benefits £22k - £26k + Training + BenefitsWe are working with an industry leading Asbestos/Legionella/Compliance company who have a strong presence the Yorkshire region. They are now seeking to take on a Compliance Administrator to join their busy and friendly office. You will be responsible for ensuring smooth day to day running of projects, checking time sheets, logging all incoming jobs, ensuring systems are up to date and accurate and providing management with daily / weekly reports. Due to the nature of the business, consideration will be given to candidates with a background in Legionella / Asbestos / Health and Safety working within an administrative position.Consideration will be given to candidates from: Leeds, Pudsey, Morley, Horsforth, Yeadon, Batley, Garforth, Halifax, Brighouse, Dewsbury, Huddersfield, Shipley, Normanton.Experience & Qualifications: " Will have experience working in an administrative within H&S/Legionella/Asbestos background. " Understanding of internal software would be beneficial to the role. " Excellent communication skills, written, verbal." Keen eye for detail. " Excellent time management skills. The Role:" Logging incoming jobs efficiently onto internal systems. " Checking timesheets handed in by staff, ensuring to process correctly. " Processing client orders, raising invoices and purchase orders. " Ensuring all company systems are up to date and accurate. " Producing weekly / daily reports, ensuring accuracy." Acting as first point of contact for clients, dealing with any queries and complaints." Submitting early warning notices." Taking / making phone calls in a professional manner. Alternative Job titles: Compliance Coordinator Administrator, Asbestos Administrator, Legionella Admin, Water Hygiene Administrator, Environmental Administrator.Future Select are the leading market supplier for recruitment in the Asbestos industry; we work with the best clients and candidates and supply the majority of permanent jobs in the asbestos market. We have a large dedicated team, with over 25 years combined industry experience within Asbestos recruitment specifically geared to dealing with Asbestos Surveyors/Analysts/Lab Technicians, Administrators, Project/Regional /Technical/Quality/Training/Sales Managers through to Director Levels for both Consultancy & Removal. We have intrinsic knowledge of the market place, as well as respecting candidates/clients confidentiality in this close knit market sector.We are also interested in anyone with p401/p402/p403/p404/p404 or S301/CCP.We are inundated with applications, we will endeavour to get back in touch, however if you have applied to Future Select and you have not heard from us after a week, on this occasion, you will not have been successful. Your details will be saved on our system and you will be contacted in the future if a vacancy matches your skills.
Your Company: An excellent opportunity has become available within a manufacturing business located in the London area for an experienced Service Technician to join their team, operating in the region. This exciting opportunity is perfect a motivated technician looking to progress their career forwards and to gain valuable knowledge and experience of the manufacturing industry from within a leading and highly successful business. The organisation has decades of experience within their sector, enabling them to lead the market and build the business up across the globe, meeting the needs of hundreds of customers internationally. This role will be key in maintaining their excellent customer relations, to provide ongoing support and maintenance at the customer sites when needed and which in the long term will ensure client satisfaction and repeat business for years to come. Your Roles and Responsibilities While in this role your duties may include but are not limited to: Attending clients' sites to perform preventative maintenance on installed equipment from the business Maintaining communications with customers and others as seen necessary in a professional manner, in both verbal and written forms Consulting with the technical or office-based personnel to achieve a clear understanding of specific job requirements Liaising with the business coordinators to ensure that all services under contract are completed within the correct timeframe Communicating with customers to ensure that work conducted is with their approval Requesting additional parts on time to enable a proper timely workflow, and minimise delays Informing the coordinators of any completed work or delay in works in a timely manner to enable the allocation of the next job avoiding any lost time What you will need to Apply: To be considered for this role you must have considerable previous experience working as a technician within a HVAC business, and possess a good working knowledge surrounding the sector, which can be applied to this role. You will need to be a strong communicator both verbally and written, and be computer/systems literate, mainly within Microsoft Office. What you will get in Return: The business are looking to provide the right candidate with a starting salary, potentially in the region of £48,000, dependent on the level of previous experience and knowledge. This will accompany an appealing package including company bonus, and additional strong holiday allowances and other work benefits.This is a career defining move which will see the successful candidate build a strong technical career within a progressive and forward-thinking industry that is ever changing; providing valuable skills and knowledge and fantastic opportunities in the future to develop and better the candidates prospects moving forwards.If this exciting opportunity interests you then please don't hesitate to contact: Joshua Whitton - Recruitment Partner M: E:
Apr 24, 2024
Full time
Your Company: An excellent opportunity has become available within a manufacturing business located in the London area for an experienced Service Technician to join their team, operating in the region. This exciting opportunity is perfect a motivated technician looking to progress their career forwards and to gain valuable knowledge and experience of the manufacturing industry from within a leading and highly successful business. The organisation has decades of experience within their sector, enabling them to lead the market and build the business up across the globe, meeting the needs of hundreds of customers internationally. This role will be key in maintaining their excellent customer relations, to provide ongoing support and maintenance at the customer sites when needed and which in the long term will ensure client satisfaction and repeat business for years to come. Your Roles and Responsibilities While in this role your duties may include but are not limited to: Attending clients' sites to perform preventative maintenance on installed equipment from the business Maintaining communications with customers and others as seen necessary in a professional manner, in both verbal and written forms Consulting with the technical or office-based personnel to achieve a clear understanding of specific job requirements Liaising with the business coordinators to ensure that all services under contract are completed within the correct timeframe Communicating with customers to ensure that work conducted is with their approval Requesting additional parts on time to enable a proper timely workflow, and minimise delays Informing the coordinators of any completed work or delay in works in a timely manner to enable the allocation of the next job avoiding any lost time What you will need to Apply: To be considered for this role you must have considerable previous experience working as a technician within a HVAC business, and possess a good working knowledge surrounding the sector, which can be applied to this role. You will need to be a strong communicator both verbally and written, and be computer/systems literate, mainly within Microsoft Office. What you will get in Return: The business are looking to provide the right candidate with a starting salary, potentially in the region of £48,000, dependent on the level of previous experience and knowledge. This will accompany an appealing package including company bonus, and additional strong holiday allowances and other work benefits.This is a career defining move which will see the successful candidate build a strong technical career within a progressive and forward-thinking industry that is ever changing; providing valuable skills and knowledge and fantastic opportunities in the future to develop and better the candidates prospects moving forwards.If this exciting opportunity interests you then please don't hesitate to contact: Joshua Whitton - Recruitment Partner M: E:
Job Title: Business Submission Team Leader Location: Holborn Salary: £30k - £35k per annum DOE Job Type: Full-time, Permanent An exciting opportunity has come up to join a successful Senior Partner Practice of St. James's Place, in our Holborn offices, based next door to Covent Garden, London. We are seeking an experienced business submission administrator who has previously worked at St. James's Place, who is looking for the next step in their career, to come in and lead our business processing team. You will be super organised, have the technical experience to understand the work and delegate out to the team and also complete business processing tasks. This is a role with great opportunity and career growth, with a great work culture and a team who are all supportive of one and other. Key Duties: Delegating all work that comes into the business processing team, creating specific workflows on Salesforce to assign work to the team Liaise with 3rd party contractors, such as Virtual Support, ensuring standards are met efficiently Supporting case tracking to ensure timely and accurate updates can be provided on all work that the Practice is undertaking Manage advisor expectations and act as a communication channel for the administration team Provide high level technical and administrative support to the Practice Pre-meeting preparation and post meeting follow up, including accurately updating client files on Salesforce CRM Assist with training of less experienced members of the team Process applications accurately and record the required management information Progress applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner Answering incoming telephone calls, dealing confidently and effectively with clients, product providers and third parties with professional and effective communication skills Extensive liaison with SJP Admin Centres, providing information required to complete transactions within specific timescales Prepare review and suitability letters and illustrations (liaising with administrators), taking full responsibility for the client files and back office IT records throughout the advice process Assist in the back-end business processing of cases in an orderly and timely manner Knowledge and Experience: Previous experience within St. James's Place ESSENTIAL Demonstrates up to date knowledge of relevant regulation and legislation Experience of client management systems such as Salesforce Experience of leading a team and overseeing all workload in that team Skills and Behaviours: Able to transpose information accurately Strong numeracy skills Comfortable using templated Suitability Letters Confident in dealing with third parties and can work with total discretion Highly organised with excellent communication skills Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel) Exceptional attention to detail Manages time effectively with the ability to multi-task Keeps calm when faced with conflicting demands and handles these effectively Demonstrates a positive attitude at all times Works well on own tasks as well as on shared goals as part of a team Enthusiasm to help clients and their team Quality Focus: Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision. Stays focused on tasks in spite of distractions and interruptions Team Work: Promotes cooperation and commitment within a team to achieve goals and deliverables Embracing Change: Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems Developing Self and Others: Demonstrates an ongoing commitment to learning and self-improvement Communicating Effectively: Understands and learns from what others say and conveys ideas and facts using language the audience will best understand Planning and Organising: Manages own time, priorities, and resources to achieve goals Client Care: Builds and maintains a first-class experience for the client through the products and services offered by the business Benefits: Annual performance bonus Birthdays free day off 4 days in office, Fridays WFH To apply, please note: To apply, you must be eligible to live and work in the UK. Please note that if you do not receive a response within 14 days of submitting your application, please assume you have been unsuccessful, we thank you for your interest. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Business Development Manager, Operations Manager, Project Manager, Sales Team Lead, Marketing Manager, Customer Success Manager, Product Manager, Team Supervisor, Account Manager, Strategic Initiatives Lead, Commercial Manager, Team Coordinator, Business Strategy Manager, Management Consultant, Business Operations Lead, Corporate Development Manager, Business Intelligence Manager, Innovation Manager, Client Services Manager, Business Unit Manager will also be considered for this role.
Apr 24, 2024
Full time
Job Title: Business Submission Team Leader Location: Holborn Salary: £30k - £35k per annum DOE Job Type: Full-time, Permanent An exciting opportunity has come up to join a successful Senior Partner Practice of St. James's Place, in our Holborn offices, based next door to Covent Garden, London. We are seeking an experienced business submission administrator who has previously worked at St. James's Place, who is looking for the next step in their career, to come in and lead our business processing team. You will be super organised, have the technical experience to understand the work and delegate out to the team and also complete business processing tasks. This is a role with great opportunity and career growth, with a great work culture and a team who are all supportive of one and other. Key Duties: Delegating all work that comes into the business processing team, creating specific workflows on Salesforce to assign work to the team Liaise with 3rd party contractors, such as Virtual Support, ensuring standards are met efficiently Supporting case tracking to ensure timely and accurate updates can be provided on all work that the Practice is undertaking Manage advisor expectations and act as a communication channel for the administration team Provide high level technical and administrative support to the Practice Pre-meeting preparation and post meeting follow up, including accurately updating client files on Salesforce CRM Assist with training of less experienced members of the team Process applications accurately and record the required management information Progress applications with product providers, advisers, clients, and other third parties to ensure that each case completes in a timely manner Answering incoming telephone calls, dealing confidently and effectively with clients, product providers and third parties with professional and effective communication skills Extensive liaison with SJP Admin Centres, providing information required to complete transactions within specific timescales Prepare review and suitability letters and illustrations (liaising with administrators), taking full responsibility for the client files and back office IT records throughout the advice process Assist in the back-end business processing of cases in an orderly and timely manner Knowledge and Experience: Previous experience within St. James's Place ESSENTIAL Demonstrates up to date knowledge of relevant regulation and legislation Experience of client management systems such as Salesforce Experience of leading a team and overseeing all workload in that team Skills and Behaviours: Able to transpose information accurately Strong numeracy skills Comfortable using templated Suitability Letters Confident in dealing with third parties and can work with total discretion Highly organised with excellent communication skills Broad experience of Microsoft Office (Outlook, Word, PowerPoint, Excel) Exceptional attention to detail Manages time effectively with the ability to multi-task Keeps calm when faced with conflicting demands and handles these effectively Demonstrates a positive attitude at all times Works well on own tasks as well as on shared goals as part of a team Enthusiasm to help clients and their team Quality Focus: Takes personal responsibility for the quality and timeliness of work and achieves results with minimal supervision. Stays focused on tasks in spite of distractions and interruptions Team Work: Promotes cooperation and commitment within a team to achieve goals and deliverables Embracing Change: Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems Developing Self and Others: Demonstrates an ongoing commitment to learning and self-improvement Communicating Effectively: Understands and learns from what others say and conveys ideas and facts using language the audience will best understand Planning and Organising: Manages own time, priorities, and resources to achieve goals Client Care: Builds and maintains a first-class experience for the client through the products and services offered by the business Benefits: Annual performance bonus Birthdays free day off 4 days in office, Fridays WFH To apply, please note: To apply, you must be eligible to live and work in the UK. Please note that if you do not receive a response within 14 days of submitting your application, please assume you have been unsuccessful, we thank you for your interest. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Business Development Manager, Operations Manager, Project Manager, Sales Team Lead, Marketing Manager, Customer Success Manager, Product Manager, Team Supervisor, Account Manager, Strategic Initiatives Lead, Commercial Manager, Team Coordinator, Business Strategy Manager, Management Consultant, Business Operations Lead, Corporate Development Manager, Business Intelligence Manager, Innovation Manager, Client Services Manager, Business Unit Manager will also be considered for this role.
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of £30,000 - £40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Apr 24, 2024
Full time
Job Title: Head of Customer Service Location: Bridgend, travel required across UK when required for regional office visits Salary: £30,000 - £40,000 per annum (Depending on Experience) Job Type: Full time / Permanent Working Hours: Monday to Friday - 42.5 hours - Flexible Hours within 8am - 6pm) Flotek Group is a dynamic and innovative technology company with a nationwide presence. Flotek currently employs 75 people across 7 offices. We specialise in providing IT and communication solutions to small and medium-sized businesses across the UK. Our mission is to empower businesses with cutting-edge cloud technology while delivering exceptional customer service. About the Role: We are seeking a passionate, driven and customer-focused individual to lead our Customer Experience team and play a pivotal role in the customer service across support and project delivery. As the Head of Customer Service, you will ensure our clients receive outstanding support and service throughout their journey with us. The Customer Experience Team is a "Multi Skilled - Multi disciplined" team designated to handle all support requests into the business. The team are looking for "quick wins" with "quick response and quick resolution", acting as a "single point of contact" for the customer. Any requests that are not able to be directly handled by the Customer Experience Team will be passed to the Technical Teams however the Customer Service Manager will collaborate with the technical team leads to ensure that the customer experience is maintained until resolution. This role is based in Bridgend however the customer experience team is location across multiple locations so there is an expectation to travel to our offices as and when required. This is a new role to the business so it's a very exciting opportunity to shape the team and processes from the outset and be part of an exciting journey in building a critical function within a fast-growing business. Key Responsibilities: Leadership: Lead, inspire, and manage all team members within the customer experience team, fostering a culture of first-class service, excellence, empathy, communication and collaboration Strategy: Develop and implement customer service strategies to enhance customer satisfaction and loyalty, aligning with the company's business objectives Process Improvement: Continuously evaluate and improve customer service processes and procedures to streamline operations and drive efficiency. This will include implementing workflows, scripts and reviewing and implementing AI driven tools to help with maximising efficiency and resolution of tickets Customer Advocacy: Champion the voice of the customer within the organisation, ensuring that customer feedback is heard and acted upon. Reviewing root cause and trends of issues and looking at ways to implement corrective action Training and Development: Provide training and development for the customer service teams to enhance their skills and knowledge Metrics and Reporting: Establish key performance indicators (KPIs) to measure the success of the customer service department, and regularly report on progress to senior management Issue Resolution: Oversee the resolution of complex customer issues, working closely with cross-functional teams to find solutions Customer Communication: Develop and maintain clear and effective communication channels with customers, ensuring they are always informed and always supported Job Experience Required: Customer Service: Background in customer service management. Must be completely customer centric with a proven track record of demonstrating improvements in customer service Process Improvement: Ability to identify and implement process improvements. Must be able to prove how you have improved customer experience through using systems, processes, automation and KPI's. Leadership: Prior experience in leading teams, demonstrating effective leadership skills Industry Familiarity: The role is to managed a technical team so technical knowledge is a benefit but not a must as ultimately you will be focused on what's right for the customer and their experience Problem-Solving: Strong problem-solving skills and real life experience and examples in handling customer issues Communication: Excellent communication skills, both verbal and written Training: Experience in training and developing customer service teams Customer Focus: A commitment to delivering exceptional customer service Renumeration and Benefits: Basic Salary of £30,000 - £40,000 (Depending on Experience) Bonus package on delivering KPIs 21 Days Holiday increasing to 25 with 4 years of service (+ bank holidays) Staff Share Equity Scheme Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Representative, Client Services Team Leader, Customer Support, Client Services Manager, Senior Customer Service Advisor, Customer Service Consultant, Customer Service Coordinator, Customer Support Manager, Sales Customer Service, CRM, Sales Office Manager, Customer Services Officer and Administrative may also be considered for this role.
Managing Consultant- Net Zero, SBTi (Mid-Senior Level) page is loaded Managing Consultant- Net Zero, SBTi (Mid-Senior Level) Apply locations London, United Kingdom Oxford, United Kingdom Manchester, United Kingdom Bristol, United Kingdom Edinburgh, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R The Role Due to significant growth in demand for our corporate GHG accounting, reporting and emissions reduction services, there is an opportunity for an enthusiastic, experienced individual to join our climate change consultancy team. The successful candidate will join our multidisciplinary team, supporting ERM's client organisations on a range of challenges related to energy and climate change, including, but not limited to: Accounting of greenhouse gas emissions (scopes 1, 2 and 3 emissions) Reducing emissions by setting targets and through the application of renewable energy, energy efficiency, new technologies, carbon offsets and removals. Scope 3 value chain emissions and setting SBTi targets Reporting climate performance in annual sustainability reports and CDP disclosures. GHG assessments and climate change risk assessments for major capital projects. Low carbon transition risk assessments, including alignment to the TCFD recommendations. Our role as consultant is to help our clients to achieve their sustainable development objectives, and to effectively manage their related business risks and opportunities. The team interacts continually with ERM's other practice areas, and in particular the successful candidate will work closely with the rest of the climate change team, with the opportunity to assist clients in areas such as: sustainability strategy; environmental and social impact assessment; transactional due diligence; EHS performance management and assurance; and risk management, to deliver value-added services to ERM's international client base. Role and key responsibilities As a Net Zero Managing Consultant at ERM, you will play a pivotal role in assisting organisations in their journey towards achieving net-zero emissions. You will provide strategic guidance, technical expertise and innovative solutions to help clients reduce their emissions and contribute to a more sustainable future. Projects typically extend across Net Zero strategy, GHG inventories and decarbonisation strategies, and for the right individual this offers the chance to act as a go-to advisor to ERM's key clients. What you can expect from the role: We will offer the opportunity to act as a project manager, acting as the focal point for our work with clients, particularly across corporate sectors. Working in collaboration with a Partner in Charge, you would act as the day-to-day contact and coordinator of our work, leading teams and delivering proposals and project deliverables to clients. Leading the analysis of carbon emissions from multiple perspectives such as understanding carbon emissions impact, target setting (SBTI), using/applying various digital platforms, developing emissions reduction roadmap, preparing Net Zero strategies, and helping the client implementing these within their organisation. Supporting and ensuring that the outputs enable our clients to meet assessment and disclosure needs; Overseeing the preparation of reports, workshop materials, presentations, and technical summaries; and Leading and supporting partners and teams to develop proposals, including for clients across a wide range of sectors. CORE SKILLS Technical knowledge Relevant technical degree or 5+ years' experience in environmental consulting / climate change / related industry position. Specific sector experience would be an advantage, as would experience of high-impact/high complexity industries to bring a broader knowledge to the team. Strong experience and detailed technical knowledge of GHG accounting and reporting principles, mechanisms, methodologies and schemes, e.g. GHG Protocol, SECR, SBTi, EEIO etc. Able to proactively identify and suggest suitable methodologies to address client problems, and articulate why they are the preferred method both internally and to clients. Good awareness / appreciation of: o Climate legislation and the drivers for our clients taking action. o Management systems. o MACC analysis / economic analysis of GHG/energy reductions. o Links between energy and climate change. Technical skills Proficiency in using MS Office (Word, Excel, PowerPoint, Outlook). Strong Excel capabilities - advanced functionality and the ability to build complex tools, with the willingness and ability to further upskill. Experience of data manipulation and visualisation tools in addition to Excel would be an advantage. Experience of managing large projects and programmes. Efficient and effective project planning (i.e. managing work and deliverables; resourcing and budgeting; delegating and managing a team). Ability to manage/deliver multiple projects/tasks in parallel with different requirements and timelines. Business development/proposal writing experience. Highly numerate and comfortable with large datasets including conversions and calculations. Excellent written and oral presentation skills. Excellent technical writing skills and ability to synthesise reports to a very high standard. Characteristics and soft skills Excellent time management skills. Evidence of client exposure; good client communication skills, i.e. confident being in meetings without more senior consultants. Mentoring / people management skills. Bright and with clear passion/drive to be in this field. Adaptable, committed and dependable team player. Both logical and lateral thinking. Problem solving - the ability to think something through and discuss possible solutions rather than just focusing on the problem. Well organised. Willing to learn and take on feedback. Confident and reliable when working independently. Approachable, responsive and inquisitive. Takes pride in their work and delivers outputs to a high standard. Proactive, self-motivated and generally enthusiastic. ERM care about our people, their safety and career development as well as their well-beings. We offer all our employees a diverse and inclusive culture in which difference is embraced, valued and celebrated. We offer flexible working environment to accommodate our personal needs including hybrid / home working. Our people are respectful and open-minded and enjoy collaboration with colleagues across services lines and geographies. Similar Jobs (5) Managing Consultant - Climate Risk (Mid-Senior Level) locations 5 Locations time type Full time posted on Posted 30+ Days Ago Managing Consultant - Climate Change and Net Zero (Mid-Senior Level) locations 7 Locations time type Full time posted on Posted 30+ Days Ago DCO & EIA Senior Consultant (Mid-Senior Level) locations 6 Locations time type Full time posted on Posted 30+ Days Ago We are the world's largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world's leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation. With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor. Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it). Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM's purpose through delivering tangible progress in what the United Nations coined The Decade of Action. Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a "boots to boardroom" leader in bringing that value creation to our clients, partners, and the world. We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth. At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet.
Apr 24, 2024
Full time
Managing Consultant- Net Zero, SBTi (Mid-Senior Level) page is loaded Managing Consultant- Net Zero, SBTi (Mid-Senior Level) Apply locations London, United Kingdom Oxford, United Kingdom Manchester, United Kingdom Bristol, United Kingdom Edinburgh, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id R The Role Due to significant growth in demand for our corporate GHG accounting, reporting and emissions reduction services, there is an opportunity for an enthusiastic, experienced individual to join our climate change consultancy team. The successful candidate will join our multidisciplinary team, supporting ERM's client organisations on a range of challenges related to energy and climate change, including, but not limited to: Accounting of greenhouse gas emissions (scopes 1, 2 and 3 emissions) Reducing emissions by setting targets and through the application of renewable energy, energy efficiency, new technologies, carbon offsets and removals. Scope 3 value chain emissions and setting SBTi targets Reporting climate performance in annual sustainability reports and CDP disclosures. GHG assessments and climate change risk assessments for major capital projects. Low carbon transition risk assessments, including alignment to the TCFD recommendations. Our role as consultant is to help our clients to achieve their sustainable development objectives, and to effectively manage their related business risks and opportunities. The team interacts continually with ERM's other practice areas, and in particular the successful candidate will work closely with the rest of the climate change team, with the opportunity to assist clients in areas such as: sustainability strategy; environmental and social impact assessment; transactional due diligence; EHS performance management and assurance; and risk management, to deliver value-added services to ERM's international client base. Role and key responsibilities As a Net Zero Managing Consultant at ERM, you will play a pivotal role in assisting organisations in their journey towards achieving net-zero emissions. You will provide strategic guidance, technical expertise and innovative solutions to help clients reduce their emissions and contribute to a more sustainable future. Projects typically extend across Net Zero strategy, GHG inventories and decarbonisation strategies, and for the right individual this offers the chance to act as a go-to advisor to ERM's key clients. What you can expect from the role: We will offer the opportunity to act as a project manager, acting as the focal point for our work with clients, particularly across corporate sectors. Working in collaboration with a Partner in Charge, you would act as the day-to-day contact and coordinator of our work, leading teams and delivering proposals and project deliverables to clients. Leading the analysis of carbon emissions from multiple perspectives such as understanding carbon emissions impact, target setting (SBTI), using/applying various digital platforms, developing emissions reduction roadmap, preparing Net Zero strategies, and helping the client implementing these within their organisation. Supporting and ensuring that the outputs enable our clients to meet assessment and disclosure needs; Overseeing the preparation of reports, workshop materials, presentations, and technical summaries; and Leading and supporting partners and teams to develop proposals, including for clients across a wide range of sectors. CORE SKILLS Technical knowledge Relevant technical degree or 5+ years' experience in environmental consulting / climate change / related industry position. Specific sector experience would be an advantage, as would experience of high-impact/high complexity industries to bring a broader knowledge to the team. Strong experience and detailed technical knowledge of GHG accounting and reporting principles, mechanisms, methodologies and schemes, e.g. GHG Protocol, SECR, SBTi, EEIO etc. Able to proactively identify and suggest suitable methodologies to address client problems, and articulate why they are the preferred method both internally and to clients. Good awareness / appreciation of: o Climate legislation and the drivers for our clients taking action. o Management systems. o MACC analysis / economic analysis of GHG/energy reductions. o Links between energy and climate change. Technical skills Proficiency in using MS Office (Word, Excel, PowerPoint, Outlook). Strong Excel capabilities - advanced functionality and the ability to build complex tools, with the willingness and ability to further upskill. Experience of data manipulation and visualisation tools in addition to Excel would be an advantage. Experience of managing large projects and programmes. Efficient and effective project planning (i.e. managing work and deliverables; resourcing and budgeting; delegating and managing a team). Ability to manage/deliver multiple projects/tasks in parallel with different requirements and timelines. Business development/proposal writing experience. Highly numerate and comfortable with large datasets including conversions and calculations. Excellent written and oral presentation skills. Excellent technical writing skills and ability to synthesise reports to a very high standard. Characteristics and soft skills Excellent time management skills. Evidence of client exposure; good client communication skills, i.e. confident being in meetings without more senior consultants. Mentoring / people management skills. Bright and with clear passion/drive to be in this field. Adaptable, committed and dependable team player. Both logical and lateral thinking. Problem solving - the ability to think something through and discuss possible solutions rather than just focusing on the problem. Well organised. Willing to learn and take on feedback. Confident and reliable when working independently. Approachable, responsive and inquisitive. Takes pride in their work and delivers outputs to a high standard. Proactive, self-motivated and generally enthusiastic. ERM care about our people, their safety and career development as well as their well-beings. We offer all our employees a diverse and inclusive culture in which difference is embraced, valued and celebrated. We offer flexible working environment to accommodate our personal needs including hybrid / home working. Our people are respectful and open-minded and enjoy collaboration with colleagues across services lines and geographies. Similar Jobs (5) Managing Consultant - Climate Risk (Mid-Senior Level) locations 5 Locations time type Full time posted on Posted 30+ Days Ago Managing Consultant - Climate Change and Net Zero (Mid-Senior Level) locations 7 Locations time type Full time posted on Posted 30+ Days Ago DCO & EIA Senior Consultant (Mid-Senior Level) locations 6 Locations time type Full time posted on Posted 30+ Days Ago We are the world's largest advisory firm focused solely on sustainability, offering unparalleled expertise across business and finance. ERM partners with clients to operationalize sustainability at pace and scale, through our unique combination of strategic transformation and technical delivery capabilities. Our diverse global team of experts works with the world's leading organizations to help them set clear sustainability targets, measure progress and operationalize strategy through deep implementation and business transformation. With more than 50 years of experience, our ability to integrate sustainability solutions and our depth and breadth of technical knowledge are why organizations choose to partner with us as their trusted advisor. Every one of us firmly believes in the potential to create value for our clients through an integrated approach to sustainability (because we have personally seen it and professionally achieved it). Our team members are passionate about client service. We work closely with our clients to help them operationalize their sustainability goals and meet their environmental, health and safety objectives while advancing ERM's purpose through delivering tangible progress in what the United Nations coined The Decade of Action. Organizing our people across globally integrated communities of technical and strategic talent positions ERM to be a "boots to boardroom" leader in bringing that value creation to our clients, partners, and the world. We recruit exceptional professionals with a personal and professional passion for sustainability and nurture them to even greater success as specialists. We prepare our consultants to bring integrated, innovative and sustainable solutions to our clients and provide opportunities for ongoing development across a variety of subject areas related to technical, business, and personal growth. At ERM, effort pays off and becomes career defining work that leaves a positive imprint on our planet.