Aftersales & Collections Advisor Our client in Basildon is seeking a temporary Aftersales & Collections Advisor to join the team on a temporary basis for approximately 6 months. Replying to customer emails re late payments and payment plans Handling inbound and outbound calls to customers re payment plans and collecting outstanding payments Replying to emails and resolving queries to a high standard Taking overflow calls from other departments Candidate requirements: Immediately available Previous customer service experience within an office environment (ideally within Collections, although not essential) Previous administrative experience and good use of MS Word and Outlook Excellent telephone manner Monday-Friday, 9am-5pm with 30 minutes lunch 11.44 per hour, weekly pay This is a fully office based position with free parking on-site Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Apr 19, 2024
Full time
Aftersales & Collections Advisor Our client in Basildon is seeking a temporary Aftersales & Collections Advisor to join the team on a temporary basis for approximately 6 months. Replying to customer emails re late payments and payment plans Handling inbound and outbound calls to customers re payment plans and collecting outstanding payments Replying to emails and resolving queries to a high standard Taking overflow calls from other departments Candidate requirements: Immediately available Previous customer service experience within an office environment (ideally within Collections, although not essential) Previous administrative experience and good use of MS Word and Outlook Excellent telephone manner Monday-Friday, 9am-5pm with 30 minutes lunch 11.44 per hour, weekly pay This is a fully office based position with free parking on-site Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role.
Telesales Agent - Night Shifts! Warm leads only Only 32 hours per week - 3 nights on, 3 nights off 45K OTE! Are you an experienced sales advisor with a drive to make money? Experienced in working within B2B/B2C Sales? This is an exciting opportunity to work for a claims management company with great earning potential! If you have at least 12 months sales experience, then we want to hear from you! Salary: 25,000 Basic + OTE circa 45,000 Location: Manchester Airport/Wythenshawe, Manchester (Office Working) Contract: Permanent Hours: Full Time, 32 hours per week Shifts: Opening hours are Monday - Sunday 9pm - 9am NIGHT SHIFTS - working 3 nights on, 3 nights off. CCA Recruitment are excited to be recruiting for Telesales Agents who are looking to work night shifts within a role that has great earning potential! Based in the companies contact centre you will be taking inbound calls from warm leads and looking to convert these into sales. You will also do some outbound calls to customers that have expressed an interest online and are looking for a call back. These sales will be based in Australia, hence the shifts patterns being between 9pm - 9am, so you must be available to work night shifts for this position. If you have the experience and are an enthusiastic and energetic person and you would like to join the team, please apply now! As a Telesales Advisor you will be: Handling incoming calls and converting these into sales opportunities. Making any necessary call backs to web leads and follow up calls to convert sales. Delivering a high level of customer service. Provide a personalised solution to each customer's needs. Provide accurate information to customers. Ensure accurate data is captured. If this role as a Telesales Agent sounds like the right fit, please don't hesitate to apply!
Apr 19, 2024
Full time
Telesales Agent - Night Shifts! Warm leads only Only 32 hours per week - 3 nights on, 3 nights off 45K OTE! Are you an experienced sales advisor with a drive to make money? Experienced in working within B2B/B2C Sales? This is an exciting opportunity to work for a claims management company with great earning potential! If you have at least 12 months sales experience, then we want to hear from you! Salary: 25,000 Basic + OTE circa 45,000 Location: Manchester Airport/Wythenshawe, Manchester (Office Working) Contract: Permanent Hours: Full Time, 32 hours per week Shifts: Opening hours are Monday - Sunday 9pm - 9am NIGHT SHIFTS - working 3 nights on, 3 nights off. CCA Recruitment are excited to be recruiting for Telesales Agents who are looking to work night shifts within a role that has great earning potential! Based in the companies contact centre you will be taking inbound calls from warm leads and looking to convert these into sales. You will also do some outbound calls to customers that have expressed an interest online and are looking for a call back. These sales will be based in Australia, hence the shifts patterns being between 9pm - 9am, so you must be available to work night shifts for this position. If you have the experience and are an enthusiastic and energetic person and you would like to join the team, please apply now! As a Telesales Advisor you will be: Handling incoming calls and converting these into sales opportunities. Making any necessary call backs to web leads and follow up calls to convert sales. Delivering a high level of customer service. Provide a personalised solution to each customer's needs. Provide accurate information to customers. Ensure accurate data is captured. If this role as a Telesales Agent sounds like the right fit, please don't hesitate to apply!
Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5 service to customers and are an experienced advisor within an office environment? If so we would love to hear from you! 28,000 per annum Monday to Friday 8.30 - 5 (Office based) Based in Stroud - Commutable from Gloucester, Cheltenham, Cotswolds areas Main Duties; o Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil. o Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention. o Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly. o Handling inbound calls from customers who have queries, complaints, or feedback about our products and services. o Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner. o Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels. o Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing. o Reporting on customer feedback, issues, and sales performance Person Specification; o Excellent communication and interpersonal skills, both written and verbal. o Experience in a customer service role is essential within an office environment o A friendly, positive, and customer-focused attitude. o Proficient in Microsoft Office and CRM software is essential. If interested in this role, please click APPLY NOW a member of the team will be in touch if successful.
Apr 18, 2024
Full time
Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor with progression opportunities in Stroud! Are you passionate about ensuring a 5 service to customers and are an experienced advisor within an office environment? If so we would love to hear from you! 28,000 per annum Monday to Friday 8.30 - 5 (Office based) Based in Stroud - Commutable from Gloucester, Cheltenham, Cotswolds areas Main Duties; o Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil. o Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention. o Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly. o Handling inbound calls from customers who have queries, complaints, or feedback about our products and services. o Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner. o Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels. o Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing. o Reporting on customer feedback, issues, and sales performance Person Specification; o Excellent communication and interpersonal skills, both written and verbal. o Experience in a customer service role is essential within an office environment o A friendly, positive, and customer-focused attitude. o Proficient in Microsoft Office and CRM software is essential. If interested in this role, please click APPLY NOW a member of the team will be in touch if successful.
Our client currently has multiple customer advisor roles available - apply today! Your new company This organisation is a household name. Based in Belfast, they offer a wide variety of services to the public and firmly believe in rewarding their staff appropriately. Based on the outskirts of Belfast City Centre, our client offers free parking. Their commitment to quality work, compliance, and customer satisfaction makes them a trusted employer in their field. Your new role This role is based in their Belfast office, 5 days a week. There will be the requirement to do field work from time-to-time. In this role, you will work as part of the customer service team. You will be responsible for recording customer information and monitoring appropriate responses, paying particular attention to safety, sales and standards of service requirements. In this role you will be responsible for the following: Handle incoming and outbound calls, providing efficient and effective service for existing and potential customers Assisting in the administration and planning of maintenance work Handle and resolving customer complaints Inputting of sensitive and important data Ability to interpret and translate technical information Updating information on company systems What you'll need to succeed Essential Criteria Minimum of 5 GCSE passes, including English and Maths at Grade C or above (or equivalent) Minimum one year's experience working in a customer service role, which includes dealing with telephone enquiries; Or one year's experience in a retail environment; or one year's administrative experience Excellent IT skills Ability to work as part of a team and on their own, without supervision Ability to multitask various activities Excellent communication skills, including a polite and friendly telephone manner Desirable 1 years' experience working within a contact centre dealing with high volume telephone enquiries Experience of managing a diary system Experience of updating high levels of data on a computer system Experience of complaint handling What you'll get in return Excellent salary, up to £22,600 and monthly reviews Free lifer assurance Contributory pension scheme with enhanced employer contribution Excellent holidays (over 30 days) Free staff transport What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 18, 2024
Full time
Our client currently has multiple customer advisor roles available - apply today! Your new company This organisation is a household name. Based in Belfast, they offer a wide variety of services to the public and firmly believe in rewarding their staff appropriately. Based on the outskirts of Belfast City Centre, our client offers free parking. Their commitment to quality work, compliance, and customer satisfaction makes them a trusted employer in their field. Your new role This role is based in their Belfast office, 5 days a week. There will be the requirement to do field work from time-to-time. In this role, you will work as part of the customer service team. You will be responsible for recording customer information and monitoring appropriate responses, paying particular attention to safety, sales and standards of service requirements. In this role you will be responsible for the following: Handle incoming and outbound calls, providing efficient and effective service for existing and potential customers Assisting in the administration and planning of maintenance work Handle and resolving customer complaints Inputting of sensitive and important data Ability to interpret and translate technical information Updating information on company systems What you'll need to succeed Essential Criteria Minimum of 5 GCSE passes, including English and Maths at Grade C or above (or equivalent) Minimum one year's experience working in a customer service role, which includes dealing with telephone enquiries; Or one year's experience in a retail environment; or one year's administrative experience Excellent IT skills Ability to work as part of a team and on their own, without supervision Ability to multitask various activities Excellent communication skills, including a polite and friendly telephone manner Desirable 1 years' experience working within a contact centre dealing with high volume telephone enquiries Experience of managing a diary system Experience of updating high levels of data on a computer system Experience of complaint handling What you'll get in return Excellent salary, up to £22,600 and monthly reviews Free lifer assurance Contributory pension scheme with enhanced employer contribution Excellent holidays (over 30 days) Free staff transport What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Ernest Gordon Recruitment Limited
Accrington, Lancashire
Grant Support Administrator (Eco Industry) 23,400 (OTE 30,000) + Monthly Commission + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Are you an administrator with an eye for detail, looking for a versatile new role where you'll support consumers through the process of claiming eco grants to make their homes more energy efficient, nurturing warm leads and earning fantastic commission in reward? Do you want to join a friendly, close-knit office team where you'll make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales administrator with an eye for a detail and a positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The role: Support customers from initial survey through to installation stage Proactively follow up on warm leads, collecting essential documentation for grant applications Update CRM with accurate records of customer documentation Make outbound calls, focusing on gathering documentation and answering queries The person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 18, 2024
Full time
Grant Support Administrator (Eco Industry) 23,400 (OTE 30,000) + Monthly Commission + Sales Training + Eco Industry Training + Progression to Team Lead + 29 Days Holiday + Casual Dress + Work Socials Accrington Are you an administrator with an eye for detail, looking for a versatile new role where you'll support consumers through the process of claiming eco grants to make their homes more energy efficient, nurturing warm leads and earning fantastic commission in reward? Do you want to join a friendly, close-knit office team where you'll make a direct positive impact to both the environment and homeowners, as an integral part in the formation and expansion of a sales team, within a company that has ambitious growth plans and will fully support your progression and development? The company provides retrofit advice and services to residential and commercial clients, ensuring that properties are compliant with the government's net-zero goals. They are looking for a sales administrator with an eye for a detail and a positive attitude to ensure they achieve their growth goals. You will be responsible for calling warm leads, and collecting all relevant documentation to qualify them. This role would suit someone from a mortgages, loans or customer service background with a great eye for detail and administrative skill, who is happy to be on the phones. The role: Support customers from initial survey through to installation stage Proactively follow up on warm leads, collecting essential documentation for grant applications Update CRM with accurate records of customer documentation Make outbound calls, focusing on gathering documentation and answering queries The person: Administrator, sales advisor or similar Happy to speak to customers over the phone Reference Number: BBBH12658 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Customer Service Advisor Salary: 23,400 + Monthly bonus + 100 joining bonus for the first 3 months guaranteed Location Rochester Hours: Monday- Friday 9-5pm Are you looking to build a career in the financial services industry? Are you a superstar with delivering excellent customer service? Are you looking to develop your career into manager? My well established financial services client based in Rochester is looking to recruit in their Customer Service Advisors team. Due to growth of the business and individuals progressing up the ladder, they are looking to bring on talented customer service individuals who are resilient and up for a challenge to learn extra bonus each month. No day is the same at my clients organisation. You will be joining a team of 6 experienced individuals who manage the phones and service their clients financial needs on a daily basis. My client offers a fantastic 6 week training scheme which will be a mix of class room and on the job learning to allow you to hit the ground running. For the first 3 months you join, you will be gaining an additional 100 to go towards your hard work throughout the training period and learning the ropes of the organisation. Duties of the Customer Service Advisor: - Delivering fantastic customer service via the telephone to existing and current clients regarding their financial information - Handling both inbound and outbound enquiries from clients, these can be varied from withdrawals to setting up new accounts to updating account details and more - Liaising with other departments to ensure the process is pushed through as quickly as possible and to keep the client engaged - Booking in appointments for new clients to speak with the trainee advisors team to get support on their finances - Able to identify vulnerability and support the client by pointing them in the right direction for help - Adhering to GDPR and FCA regulations to ensure you stay compliant - Working towards reaching your KPIS with call quality, booking appointments and reaching call targets Requirements of this Customer Service Advisor: - experience delivering fantastic customer service F2F or over the phone - experience of handling complaints (desired) - It literate to learn new systems or have previously used Salesforce - Resilient to challenges and wanting to grow - An eager learner who engages with training - Able to work in a team and pick up workload Benefits WOW: - 33 days annual leave plus one day off for your birthday - Quarterly team building activities and annual company events - Charity days - Life assurance - Company pension - Critical illness cover - Income protection - Bupa medical insurance - Free eye tests - Progression and qualification plan - Birthday vouchers - Private dental cover Plus more To be considered for this Customer Service Advisor role based in Rochester, APPLY or call El on (phone number removed) OPT 2. Look forward to hearing from you.
Apr 18, 2024
Full time
Customer Service Advisor Salary: 23,400 + Monthly bonus + 100 joining bonus for the first 3 months guaranteed Location Rochester Hours: Monday- Friday 9-5pm Are you looking to build a career in the financial services industry? Are you a superstar with delivering excellent customer service? Are you looking to develop your career into manager? My well established financial services client based in Rochester is looking to recruit in their Customer Service Advisors team. Due to growth of the business and individuals progressing up the ladder, they are looking to bring on talented customer service individuals who are resilient and up for a challenge to learn extra bonus each month. No day is the same at my clients organisation. You will be joining a team of 6 experienced individuals who manage the phones and service their clients financial needs on a daily basis. My client offers a fantastic 6 week training scheme which will be a mix of class room and on the job learning to allow you to hit the ground running. For the first 3 months you join, you will be gaining an additional 100 to go towards your hard work throughout the training period and learning the ropes of the organisation. Duties of the Customer Service Advisor: - Delivering fantastic customer service via the telephone to existing and current clients regarding their financial information - Handling both inbound and outbound enquiries from clients, these can be varied from withdrawals to setting up new accounts to updating account details and more - Liaising with other departments to ensure the process is pushed through as quickly as possible and to keep the client engaged - Booking in appointments for new clients to speak with the trainee advisors team to get support on their finances - Able to identify vulnerability and support the client by pointing them in the right direction for help - Adhering to GDPR and FCA regulations to ensure you stay compliant - Working towards reaching your KPIS with call quality, booking appointments and reaching call targets Requirements of this Customer Service Advisor: - experience delivering fantastic customer service F2F or over the phone - experience of handling complaints (desired) - It literate to learn new systems or have previously used Salesforce - Resilient to challenges and wanting to grow - An eager learner who engages with training - Able to work in a team and pick up workload Benefits WOW: - 33 days annual leave plus one day off for your birthday - Quarterly team building activities and annual company events - Charity days - Life assurance - Company pension - Critical illness cover - Income protection - Bupa medical insurance - Free eye tests - Progression and qualification plan - Birthday vouchers - Private dental cover Plus more To be considered for this Customer Service Advisor role based in Rochester, APPLY or call El on (phone number removed) OPT 2. Look forward to hearing from you.
Sales Development Representative Location: Poole (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Development Representative, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Apr 18, 2024
Full time
Sales Development Representative Location: Poole (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Development Representative, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Lead Generation Advisor, Tongwell, Contract, Competitive hourly rate Lead Generation Advisor Pay rate: £14.00 per hour (PAYE) Duration: 12-Month Contract Location: Work from Home (WFH) or Tongwell (when restrictions allow) Shift Pattern: Rotating shifts; one week 09:00 - 17:30, followed by one week 11:00 - 19:30 Your New Role: As a Sales Specialist (Lead Generation Advisor), your primary responsibility will be to engage with current and potential customers across various sales channels. Your goal is to influence customers to commit to leads while adhering to FCA regulatory guidelines when recommending products and services. You'll proactively reach out to customers through the Outbound Telephony sales channel, making a minimum of 150 calls per day. Additionally, you'll utilise live chat to interact with customers, ensuring effective communication and lead conversion. Your role involves recommending suitable offers and vehicles. What You'll Need to Succeed: Proven Sales Experience: You should have a track record of success in a call centre environment within regulated sales.Customer Orientation: Adaptability and responsiveness to different customer personalities are essential.Excellent Communication and Negotiation Skills: Effective communication and persuasive abilities are crucial.Self-Motivation: Drive and initiative are key to achieving targets.Active Listening: Understand customer needs and respond appropriately.Sales Skills: Familiarity with sales techniques and strategies.Organisational Skills: Manage tasks efficiently. What You'll Receive in Return: Opportunity: Working for a leading automotive brand.Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desking, and free parking.Technology: Contingent workers receive their own laptop.Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday).Silent Room: A dedicated space in the Tongwell office for prayer or reflection.Long-Term Career Progression: Potential for permanent roles. #
Apr 18, 2024
Contractor
Lead Generation Advisor, Tongwell, Contract, Competitive hourly rate Lead Generation Advisor Pay rate: £14.00 per hour (PAYE) Duration: 12-Month Contract Location: Work from Home (WFH) or Tongwell (when restrictions allow) Shift Pattern: Rotating shifts; one week 09:00 - 17:30, followed by one week 11:00 - 19:30 Your New Role: As a Sales Specialist (Lead Generation Advisor), your primary responsibility will be to engage with current and potential customers across various sales channels. Your goal is to influence customers to commit to leads while adhering to FCA regulatory guidelines when recommending products and services. You'll proactively reach out to customers through the Outbound Telephony sales channel, making a minimum of 150 calls per day. Additionally, you'll utilise live chat to interact with customers, ensuring effective communication and lead conversion. Your role involves recommending suitable offers and vehicles. What You'll Need to Succeed: Proven Sales Experience: You should have a track record of success in a call centre environment within regulated sales.Customer Orientation: Adaptability and responsiveness to different customer personalities are essential.Excellent Communication and Negotiation Skills: Effective communication and persuasive abilities are crucial.Self-Motivation: Drive and initiative are key to achieving targets.Active Listening: Understand customer needs and respond appropriately.Sales Skills: Familiarity with sales techniques and strategies.Organisational Skills: Manage tasks efficiently. What You'll Receive in Return: Opportunity: Working for a leading automotive brand.Modern Facilities: The recently refurbished headquarters in Tongwell, Milton Keynes, offer amenities such as an onsite café, hot desking, and free parking.Technology: Contingent workers receive their own laptop.Hybrid Working: Enjoy a balance of working from home (3 days a week) and office-based work (2 days a week, Monday to Friday).Silent Room: A dedicated space in the Tongwell office for prayer or reflection.Long-Term Career Progression: Potential for permanent roles. #
Sales Advisor / Administrator Location: Liverpool Salary: 23,000 - 25,000 + excellent uncapped commission Contract: Full time, Permanent Hours: Monday to Friday, 9am - 5pm (35 hours per week) My client based in Liverpool is looking to recruit a Customer Sales Advisor / Administrator to work out of their main office on a permanent basis, offering a salary of up to 25,000 plus excellent uncapped commission, working Monday - Friday 9am - 5pm. Due to new client wins and strong growth, we require a Customer Sales Advisors to join a small but growing team. You will be managing new customer enquiries generated from online advertising campaigns. This includes inbound telephone calls from members of the public in response to online advertising campaigns and making outbound calls in response to customer enquiries we have received by email. You will also be responsible for providing administration support to the team. Job Description: You will be required to set up and win business with potential customers by telephone through warms leads and inbound calls. To promote the brand ensuring the solution has been explained and also the benefits The Customer Sales Advisor will be responsible for winning the business and communicating with both the worker and the agency providing regular updates and building relationships Person Specification: Superior customer service skills Communication is key to this role Computer literate Good level of mathematical skills Objection handling techniques Ability to multi-task & deal with a number of queries Performing general admin duties Benefits package includes: Immediate start available Exposure of working in a desirable company with future progression Excellent earning potential Apply for this role now or email your cv directly to (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Apr 18, 2024
Full time
Sales Advisor / Administrator Location: Liverpool Salary: 23,000 - 25,000 + excellent uncapped commission Contract: Full time, Permanent Hours: Monday to Friday, 9am - 5pm (35 hours per week) My client based in Liverpool is looking to recruit a Customer Sales Advisor / Administrator to work out of their main office on a permanent basis, offering a salary of up to 25,000 plus excellent uncapped commission, working Monday - Friday 9am - 5pm. Due to new client wins and strong growth, we require a Customer Sales Advisors to join a small but growing team. You will be managing new customer enquiries generated from online advertising campaigns. This includes inbound telephone calls from members of the public in response to online advertising campaigns and making outbound calls in response to customer enquiries we have received by email. You will also be responsible for providing administration support to the team. Job Description: You will be required to set up and win business with potential customers by telephone through warms leads and inbound calls. To promote the brand ensuring the solution has been explained and also the benefits The Customer Sales Advisor will be responsible for winning the business and communicating with both the worker and the agency providing regular updates and building relationships Person Specification: Superior customer service skills Communication is key to this role Computer literate Good level of mathematical skills Objection handling techniques Ability to multi-task & deal with a number of queries Performing general admin duties Benefits package includes: Immediate start available Exposure of working in a desirable company with future progression Excellent earning potential Apply for this role now or email your cv directly to (url removed) Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
Job Role: Technical Support AdvisorLocation: Coleshill, Birmingham B46Salary: Competitive Benefits: 25 days holiday, Pension, life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes: Remote access to a UK based GP 2nd Opinion consultations Mental health assessments and physiotherapy . Headquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics-based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets. Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. We now have an exciting opportunity for an experienced Technical Support Advisor to join our Established Customer Support team here at our Head office in Coleshill. Main Responsibilities of the role: Handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email Log all incidents on the ticketing system and follow through to successful completion Comply with customer service level agreements Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems Requirements: Previous experience of working in a technical support at either 1st or 2nd line level within a call centre environment would be desirable or a keen interest in IT Excellent customer service skills - both written and verbal Capable of working under pressure and prioritising workload Competent user of Microsoft Office Willing to undertake shift or on call work if required Enthusiastic and eager to learn Knowledge of telematics hardware and software would be beneficial This role requires screening in the below areas: 2 years of satisfactory Employment/Education References Pre-Employment Credit Check
Apr 18, 2024
Full time
Job Role: Technical Support AdvisorLocation: Coleshill, Birmingham B46Salary: Competitive Benefits: 25 days holiday, Pension, life Assurance As part of the Company Life Assurance, our employees are entitled to participate in an Employee Assistance Programme (EAP). This is a virtual benefit service which connects our Employees to third party specialists who can help to manage their health and wellbeing and that of their family. In addition to the EAP the service includes: Remote access to a UK based GP 2nd Opinion consultations Mental health assessments and physiotherapy . Headquartered in Coleshill, West Midlands with a full manufacturing facility Trakm8 is a UK based technology leader in fleet management, insurance telematics, optimisation and dashboard camera systems. Through IP owned technology, the Group analyses data collected by its installed base of telematics units to fine tune the algorithms that are used to produce its telematics-based solutions; these score driver behaviour, monitor vehicle health and continuously improve the security and operational efficiency of both private drivers and company fleets. Trakm8 has been listed on the AIM market of the London Stock Exchange since 2005. We now have an exciting opportunity for an experienced Technical Support Advisor to join our Established Customer Support team here at our Head office in Coleshill. Main Responsibilities of the role: Handle and resolve all inbound and outbound technical issues from installers and customers usually via the telephone or email Log all incidents on the ticketing system and follow through to successful completion Comply with customer service level agreements Liaise with other internal departments such a sales support, engineering and manufacturing to resolve any customer related problems Requirements: Previous experience of working in a technical support at either 1st or 2nd line level within a call centre environment would be desirable or a keen interest in IT Excellent customer service skills - both written and verbal Capable of working under pressure and prioritising workload Competent user of Microsoft Office Willing to undertake shift or on call work if required Enthusiastic and eager to learn Knowledge of telematics hardware and software would be beneficial This role requires screening in the below areas: 2 years of satisfactory Employment/Education References Pre-Employment Credit Check
Customer Service Advisor £13 per hour Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance) Office-based in Bradley Stoke (BS32) We are currently recruiting for a number of Sales and Service Customer Service Advisors to work for the RAC. RAC is the UK s leading name in the motor breakdown industry and are currently looking to add a number of advisors to their team. With an iconic office perfectly located next to the motorway and with strong public transport links to the City Centre, this role is ideal for both private vehicle owners and public transport users. Role This role involves speaking to both new and existing RAC members regarding their current policies and helping them to either sign up for the first time, or to renew their current policies. Through excellent customer service, you will provide a comprehensive overview of RAC products and policies, allowing the customer to choose the right one for their needs: -Handling both inbound and outbound calls -Signing new customers to RAC policies and renewing the policies of existing members -Providing a high level of customer service -Answering various questions and queries Requirements To be successful in this role, you will need to be an outgoing individual who has a passion for providing high levels of customer service and the ability to build rapport with new customers. You will have exceptional communication skills and an ability to retain product information provided through extensive training. -Exception communication skills -Dispute resolution skills -Confident speaking over the phone -Strong customer service skills INDCCP
Apr 18, 2024
Seasonal
Customer Service Advisor £13 per hour Monday to Friday 8am-8pm, Saturday and Sunday 9am-5pm (you will only work 5 shifts per week, 8 hours per shift and rotas will be provided 6 weeks in advance) Office-based in Bradley Stoke (BS32) We are currently recruiting for a number of Sales and Service Customer Service Advisors to work for the RAC. RAC is the UK s leading name in the motor breakdown industry and are currently looking to add a number of advisors to their team. With an iconic office perfectly located next to the motorway and with strong public transport links to the City Centre, this role is ideal for both private vehicle owners and public transport users. Role This role involves speaking to both new and existing RAC members regarding their current policies and helping them to either sign up for the first time, or to renew their current policies. Through excellent customer service, you will provide a comprehensive overview of RAC products and policies, allowing the customer to choose the right one for their needs: -Handling both inbound and outbound calls -Signing new customers to RAC policies and renewing the policies of existing members -Providing a high level of customer service -Answering various questions and queries Requirements To be successful in this role, you will need to be an outgoing individual who has a passion for providing high levels of customer service and the ability to build rapport with new customers. You will have exceptional communication skills and an ability to retain product information provided through extensive training. -Exception communication skills -Dispute resolution skills -Confident speaking over the phone -Strong customer service skills INDCCP
Sales Development Representative Location: Poole (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Development Representative, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Apr 18, 2024
Full time
Sales Development Representative Location: Poole (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Development Representative, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
If you are passionate about packaging, achieving growth aspirations, and prospecting for new business, we would love to hear from you! We are looking for an experienced Telephone Account Manager to join our team based in Coalville. This Account Manager role will suit a confident, well-organised individual with a good eye for spotting new opportunities and who enjoys engaging with new and existing customers. You must be able to manage and prioritise your workload and have strong negotiation, influencing, and communication skills. Main Responsibilities of the Telephone Account Manager Deliver against sales targets and support year-on-year growth in line with strategy. Work collaboratively with the Sales Advisor Team and Support functions, developing action plans for all customers within the portfolio. Lead negotiations with potential and existing customers to determine price structures, contract terms, and payment conditions. Be a strong and creative solutions sales professional, adding value to our customers at all times. Develop sales of the complete product range and apply pricing methods to increase profitability. Demonstrate knowledge of our products and the market we operate in, ensuring alternative products are offered to customers to meet trade demands. Plan and promote product campaigns and the use of e-business systems and processes to customers to increase customer demand and online sales activity. If you have an understanding of packaging products and experience in sales - apply today! Benefits A healthy and achievable quarterly bonus based on team and company performance A commitment to your training and development Company contributory pension and life assurance Flexible buy/sell holiday scheme Free parking provided Eye care vouchers Cycle to work scheme Fiat discount offer Subsidised on-site canteen Essential Skills Strong negotiation, influencing, and communication skills. Ability to build positive working relations quickly and confidently. Good interpersonal skills with the ability to look for innovative and non-standard solutions - an eye for opportunity. Able to focus on customer service and profitability with a proactive selling approach. Excellent understanding of packaging products/service range. Ability to manage and prioritise workload within the customer portfolio. Complete understanding of customer base and marketplace - competitors, suppliers, customer activity/trends. Previous experience in outbound sales in a business-to-business environment with the ability to cold-call companies and generate new business effectively. About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration - and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance. This is a great chance to join a developing business with big ambitions and have a significant impact, with future career opportunities as you and the business grow.
Apr 18, 2024
Full time
If you are passionate about packaging, achieving growth aspirations, and prospecting for new business, we would love to hear from you! We are looking for an experienced Telephone Account Manager to join our team based in Coalville. This Account Manager role will suit a confident, well-organised individual with a good eye for spotting new opportunities and who enjoys engaging with new and existing customers. You must be able to manage and prioritise your workload and have strong negotiation, influencing, and communication skills. Main Responsibilities of the Telephone Account Manager Deliver against sales targets and support year-on-year growth in line with strategy. Work collaboratively with the Sales Advisor Team and Support functions, developing action plans for all customers within the portfolio. Lead negotiations with potential and existing customers to determine price structures, contract terms, and payment conditions. Be a strong and creative solutions sales professional, adding value to our customers at all times. Develop sales of the complete product range and apply pricing methods to increase profitability. Demonstrate knowledge of our products and the market we operate in, ensuring alternative products are offered to customers to meet trade demands. Plan and promote product campaigns and the use of e-business systems and processes to customers to increase customer demand and online sales activity. If you have an understanding of packaging products and experience in sales - apply today! Benefits A healthy and achievable quarterly bonus based on team and company performance A commitment to your training and development Company contributory pension and life assurance Flexible buy/sell holiday scheme Free parking provided Eye care vouchers Cycle to work scheme Fiat discount offer Subsidised on-site canteen Essential Skills Strong negotiation, influencing, and communication skills. Ability to build positive working relations quickly and confidently. Good interpersonal skills with the ability to look for innovative and non-standard solutions - an eye for opportunity. Able to focus on customer service and profitability with a proactive selling approach. Excellent understanding of packaging products/service range. Ability to manage and prioritise workload within the customer portfolio. Complete understanding of customer base and marketplace - competitors, suppliers, customer activity/trends. Previous experience in outbound sales in a business-to-business environment with the ability to cold-call companies and generate new business effectively. About Company Antalis is a progressive, market-leading business with a strong culture of teamwork and collaboration - and a set of core values that help us deliver the customer experience that we pride ourselves on. We are known for innovation, expertise, and service; the skill and quality of our teams are our main assets when it comes to winning our customers' trust. Wherever you work in our organisation, your contribution as an individual and as a member of a team is essential to our collective performance. This is a great chance to join a developing business with big ambitions and have a significant impact, with future career opportunities as you and the business grow.
Avocet Legal Careers has a fantastic opportunity for an experienced sales professional to join our client s fast growing, forward thinking legal services company as a New Enquiries Sales Advisor in Barnstaple. This is an office based role dealing with both inbound and outbound calls to people who have made an initial enquiry via our client s website or by telephone. This is not a cold calling role. The successful applicant will have a proven sales background, great telephone etiquette and the ability to close a sale. New Enquiries Sales Advisor responsibilities include: You will deal with inbound and outbound calls from people who have made an initial enquiry via our client s website or by telephone You will take detailed information from the clients and ensure you are asking the right questions You will be responsible for providing the relevant information to people in relation to the services provided by the company You will draft accurate letters/emails to send to prospective clients and new clients New Enquiries Sales Advisor requirements: You will have proven sales executive or sales advisor experience, ideally gained within a telesales position You will be comfortable dealing with a high volume of inbound and outbound calls on a daily basis You will have an excellent telephone matter, strong written communication skills and a high level of attention to detail You will be very client focused and will have exceptional customer service skills You will be driven and motivated in a fast-paced sales role and you will be able to close a sale You will be able to work under pressure and under your own initiative You will be able to work well in a team environment You will be able to work overtime when required due to the nature of the role Salary, Hours and Benefits: £30,000 per annum basic salary plus an additional minimum bonus of £2,000 per month with the opportunity to earn much more! Progression opportunities Working hours are 9.30am until 6.30pm with 1 hour for lunch on a rota 22 days annual leave plus Bank Holidays- annual leave increases after each 1 year of service to a maximum of 25 days annual leave Pension If you are a experienced Telesales Advisor or Telesales Executive and you are looking for a new challenge working within a unique business based in Barnstaple, please get in touch with Sophia at Avocet Legal Careers today.
Apr 18, 2024
Full time
Avocet Legal Careers has a fantastic opportunity for an experienced sales professional to join our client s fast growing, forward thinking legal services company as a New Enquiries Sales Advisor in Barnstaple. This is an office based role dealing with both inbound and outbound calls to people who have made an initial enquiry via our client s website or by telephone. This is not a cold calling role. The successful applicant will have a proven sales background, great telephone etiquette and the ability to close a sale. New Enquiries Sales Advisor responsibilities include: You will deal with inbound and outbound calls from people who have made an initial enquiry via our client s website or by telephone You will take detailed information from the clients and ensure you are asking the right questions You will be responsible for providing the relevant information to people in relation to the services provided by the company You will draft accurate letters/emails to send to prospective clients and new clients New Enquiries Sales Advisor requirements: You will have proven sales executive or sales advisor experience, ideally gained within a telesales position You will be comfortable dealing with a high volume of inbound and outbound calls on a daily basis You will have an excellent telephone matter, strong written communication skills and a high level of attention to detail You will be very client focused and will have exceptional customer service skills You will be driven and motivated in a fast-paced sales role and you will be able to close a sale You will be able to work under pressure and under your own initiative You will be able to work well in a team environment You will be able to work overtime when required due to the nature of the role Salary, Hours and Benefits: £30,000 per annum basic salary plus an additional minimum bonus of £2,000 per month with the opportunity to earn much more! Progression opportunities Working hours are 9.30am until 6.30pm with 1 hour for lunch on a rota 22 days annual leave plus Bank Holidays- annual leave increases after each 1 year of service to a maximum of 25 days annual leave Pension If you are a experienced Telesales Advisor or Telesales Executive and you are looking for a new challenge working within a unique business based in Barnstaple, please get in touch with Sophia at Avocet Legal Careers today.
Insurance Sales Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Advisor, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Apr 18, 2024
Full time
Insurance Sales Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint an Insurance Sales Advisor, to help grow the business further and ensure that clients receive the excellent service levels they are used to. This role is designed to convert leads and assist with customer enquiries, along with general customer service duties. The team will also assist in your career development & chances of progression by providing further training, development and the opportunity to look after clients on an end to end basis. The day to day: Making outbound calls to build a rapport to qualify leads. Engaging and managing inbound website leads and liaising between the customer and sales team Building future opportunities with existing customer data Fact Finding to relay over key information to our advisors ensuring they deliver their sales objectives. Hitting lead generation targets Accurately record, store, input and update information into the relevant systems Maintaining call control whilst on the phone to customers and building rapport, and showing empathy when required Provide a tailored approach and actively listen to the customers' needs Using initiative to prioritise workload and balance this alongside customer needs. Collaborating with other areas of the business to ensure strong inter department communication Work towards individual and team targets Champion adherence to all company policies, procedures, and regulations and adhere to company data protection policy What's on offer: A highly passionate and motivated team that look after each other as well as their clients An excellent chance of long term progression A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon conversion rates. About you: You'll have initial insurance experience, or a strong background in telesales and/or customer service Ideally, you'll be looking to work towards the Cert CII qualification Previous experience with Acturis is highly beneficial For more information please apply online or contact Daniel Hurley.
Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
Apr 17, 2024
Full time
Job Title: Customer Service Advisor Location: Coventry Salary: 24,250 per annum Job type: Full Time, permanent About Us: The Verity Centre is an established boutique contact centre specialising in a fresh respectful and innovative approach in managing all aspects of customer and potential customer communication, as well as tackling daily business challenges and handling back-office tasks. Operating under the AT Management umbrella of companies we are looking to expand are business in Coventry and can offer strong development opportunities/career paths for the right individuals looking to join us. About The Role : We are seeking to recruit several motivated and enthusiastic Sales and Service Advisors to join our team. As an Inbound Sales & Service Advisor you will be responsible for handling incoming sales inquiries and providing exceptional customer service, you will also make return outbound calls to these prospective clients and make calls to those who have enquired in other ways. We are looking at start dates of the 15th of April and the 29th of April, respectively. This position will be office-based Monday - Friday 08:45 - 17:15 Roles and Responsibilities : You will be required to complete inbound calls, outbound calls and administration duties covering a variety of situations which include order fulfilment, order status updates, order cancellation, order queries, Debt, stock issues, technical, deliveries, pricing, and promotion. Manage the day-to-day queries of our valued customers ensuring that the right equipment and supplies are being provided in an efficient manner. Dealing with external customers and medical professionals. Ensure that you have excellent product knowledge to discuss relevant products with trained medical professionals. Accuracy and adherence to policy when handling customer orders and queries. About You: IT literate with the ability to move between multiple and bespoke systems competently be able to use Office and Excel working across multiple screens. Experience of using a CRM (desirable). Able to demonstrate an ability to complete orders through excellent customer service. Experience of managing a high volume of calls and administration tasks in line with daily SLAs. Excellent telephone manner with well-developed questioning skills and a diplomatic approach, be comfortable dealing with sensitive medical conversations and speaking with medical professionals. The ability and resilience to oversee complex and challenging calls effectively using your own initiative. Excellent communication and people skills, including good listening and questioning skills, showing sensitivity, empathy, and the ability to record information accurately. Ability to work well under pressure to meet call handling targets. Admin SLAs including emails, web mails, Debt. Benefits : 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Free Tea and Coffee Applying: Diversity, inclusion is an important aspect of The Verity Centre values. As an employer, The Verity Centre (part of the AT Management group) is committed to diversity and equal opportunities. Therefore, we encourage applications from suitably qualified individuals whose capabilities match the role requirements regardless of gender, origin, disability, age, religion, ideology, sexual identity, or marital status. This role will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS). Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Enquiries Assistant, Technical Support Assistant, Enquiries Advisor, Front of House Assistant, Enquiries Executive, Team Enquiries Advisor, Client Team Enquiries Assistant, Customer Services Executive, Customer Service Representative, Customer Support, Client Service, Customer Service Executive, Customer Services, Customer Assistant, Customer Aid, Customer Service Consultant, Customer Service Administrator, Customer Service Representative, Customer Advisor, Customer Support, Business Support, Customer Service Advisor, Customer Service, Customer Services Officer will also be considered for this role.
Service Advisor - Mercedes-Benz Oxford Basic Salary up to £31,515.75 (Dependent on Experience) + OTE 45 hours per week As a Service Advisor at our Mercedes-Benz Oxford, not only will you receive an excellent salary package and OTE, but also an industry leading benefits package including: Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family. Annual leave - A minimum of 33 days annual leave (including bank holidays), rising with long service. Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team. Your Wellbeing - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face. Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day. Your Finances - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more. Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above. Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family. Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health. Cycle to Work - Get a bike and or cycling gear at a significantly reduced price. Community Volunteering day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives. A company that cares - We believe Inchcape is for everyone and we re dedicated to building a diverse, inclusive and authentic workplace. As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do. RESPONSIBILITIES To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times Book service and repair work always ensuring workshop and parts availability To keep customers fully informed of progress and advise of extra work needed To organise loan car bookings To invoice on time and accurately used warranty transactions are submitted and invoiced daily To obtain and process payments according to Inchcape policy To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end) To maintain accurate customer records on Kerridge & Dialog Help deliver balance scorecard results for department to meet Manufacturers expectations To make telephone follow-up / Up sell / Progress calls To convert as many inbound / outbound calls into bookings as possible The Ideal Candidate To be a success in this role, you will have: Previous experience working within the motor trade industry Proven record working within a service advisor role Knowledge of the Mercedes-Benz brand Previous experience in a target driven role A keen eye for detail Full UK driving licence About The Company Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention. OUR VISION: To be the world s most trusted automotive Distributor. Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.
Apr 17, 2024
Full time
Service Advisor - Mercedes-Benz Oxford Basic Salary up to £31,515.75 (Dependent on Experience) + OTE 45 hours per week As a Service Advisor at our Mercedes-Benz Oxford, not only will you receive an excellent salary package and OTE, but also an industry leading benefits package including: Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family. Annual leave - A minimum of 33 days annual leave (including bank holidays), rising with long service. Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team. Your Wellbeing - We take employee wellbeing seriously at bravoauto, we offer a programme to support all our colleagues and families with whatever challenges they may face. Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day. Your Finances - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more. Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above. Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family. Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health. Cycle to Work - Get a bike and or cycling gear at a significantly reduced price. Community Volunteering day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives. A company that cares - We believe Inchcape is for everyone and we re dedicated to building a diverse, inclusive and authentic workplace. As a Service Advisor you will ensure the highest level of customer satisfaction and care at all times for vehicle servicing and repair. As a Service Advisor you are the principle point of contact for all customer communication while the vehicle is in our Retail Centre. You will have excellent communication and organisational skills in order to deal with customers face to face or over the phone. Always delivering an incredible experience to all, whether internal or external customers. As a Service Advisor you are quick to identify the needs of the customers and opportunities to upsell. You are able to work to tight timescales and thrive on the pressure of a busy service department. Alongside your customer first attitude, you will maximise sales, maintain customer retention and over achieve on targets. Passion for the product and delivering incredible customer service will be evident in everything you do. RESPONSIBILITIES To provide an outstanding level of customer care ensuring the highest standards of satisfaction at all times Book service and repair work always ensuring workshop and parts availability To keep customers fully informed of progress and advise of extra work needed To organise loan car bookings To invoice on time and accurately used warranty transactions are submitted and invoiced daily To obtain and process payments according to Inchcape policy To achieve hours sold targets as a member of a motivated team, Ensuring the WIP is kept to a minimum (Treating everyday as month end) To maintain accurate customer records on Kerridge & Dialog Help deliver balance scorecard results for department to meet Manufacturers expectations To make telephone follow-up / Up sell / Progress calls To convert as many inbound / outbound calls into bookings as possible The Ideal Candidate To be a success in this role, you will have: Previous experience working within the motor trade industry Proven record working within a service advisor role Knowledge of the Mercedes-Benz brand Previous experience in a target driven role A keen eye for detail Full UK driving licence About The Company Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention. OUR VISION: To be the world s most trusted automotive Distributor. Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.
Appointment Booker £25,000 basic + plus monthly bonus up to £2,000 Chorley (hybrid working available) My client is thrilled to be celebrating their successful 13 th year and are looking to welcome a money hungry and results-driven individual to begin their exciting career based in their HQ in Chorley. This is a brand new role to the business, anyone joining now would benefit from further career development with the ability to tailor and adapt the role as it progresses. You can expect a people driven environment, with incentives, rewards, prizes, flexibility, internal progression and a relaxed office culture. As an Appointment Booker your core duties would include; To make outbound calls booking in appointments from financial advisers Following up all warm leads handed over Build relationships with customers, financial advisors & partners Be proactive in your approach Maintain compliance with data protection There is no catch, you will manage an influx of warm leads simply followed by calling to book an appointment for their senior Financial Advisor, you can begin earning generous amounts of bonus and watch your commission grow. Office culture here is something that really makes this company stand out from the crowd, they have built a fantastic working environment with an infectious, positive atmosphere and an incredible benefits package to match - this really is the entry dream sales role in an incredible financial setting. Salary/ Benefits £25k basic, with realistic monthly £2k bonus 2 days work from home Monday to Friday, 9am-5pm 22 days annual leave plus bank holidays which increases with length of service Birthday off Christmas shut down (in addition to 22 days) Additional leave for example weddings, moving house (this is in addition to your 22 days) Group income protection Private health insurance with Vitality Non-adviser bonus schemes Employee ownership bonus scheme (each year additional tax free bonus) Annual work socials and incentives To be considered for this Appointment Booker opportunity, we are looking a confident individual looking to further their career in the world of sales. Recruitment, contact centre, telesales backgrounds all welcomed! Interviews are taking place immediately for this role; Applications are being welcomed by Amber Weston at Platinum Recruitment
Apr 17, 2024
Full time
Appointment Booker £25,000 basic + plus monthly bonus up to £2,000 Chorley (hybrid working available) My client is thrilled to be celebrating their successful 13 th year and are looking to welcome a money hungry and results-driven individual to begin their exciting career based in their HQ in Chorley. This is a brand new role to the business, anyone joining now would benefit from further career development with the ability to tailor and adapt the role as it progresses. You can expect a people driven environment, with incentives, rewards, prizes, flexibility, internal progression and a relaxed office culture. As an Appointment Booker your core duties would include; To make outbound calls booking in appointments from financial advisers Following up all warm leads handed over Build relationships with customers, financial advisors & partners Be proactive in your approach Maintain compliance with data protection There is no catch, you will manage an influx of warm leads simply followed by calling to book an appointment for their senior Financial Advisor, you can begin earning generous amounts of bonus and watch your commission grow. Office culture here is something that really makes this company stand out from the crowd, they have built a fantastic working environment with an infectious, positive atmosphere and an incredible benefits package to match - this really is the entry dream sales role in an incredible financial setting. Salary/ Benefits £25k basic, with realistic monthly £2k bonus 2 days work from home Monday to Friday, 9am-5pm 22 days annual leave plus bank holidays which increases with length of service Birthday off Christmas shut down (in addition to 22 days) Additional leave for example weddings, moving house (this is in addition to your 22 days) Group income protection Private health insurance with Vitality Non-adviser bonus schemes Employee ownership bonus scheme (each year additional tax free bonus) Annual work socials and incentives To be considered for this Appointment Booker opportunity, we are looking a confident individual looking to further their career in the world of sales. Recruitment, contact centre, telesales backgrounds all welcomed! Interviews are taking place immediately for this role; Applications are being welcomed by Amber Weston at Platinum Recruitment
We have an exciting opportunity working within a critical team within our business here at Coloplast Ltd in our Peterborough office. We are recruiting for our Patient Support Team to engage with our customers; assessing and supporting their individual needs by providing them with specialist advice and guidance in using medical devices to manage their bowel and bladder conditions. About us Coloplast is a market leading company with a strong record for product and service innovation. We work in close partnership with the NHS and individual healthcare professionals to support and drive the best clinical solutions and services to patients. We offer great career opportunities plus a strong benefits package for our staff. As a Department within Coloplast, we have been named as the winner of the Peterborough Business Excellence Awards for the Customer Service that we deliver. The Patient Support team are an integral part of the Coloplast Charter Clinical Services Team and is a significant contributor to the company s growth through its sales and customer service. In addition, our Clinical Assistants are registered with the Care Quality Commission (CQC), we are dedicated to making a positive difference to our customers lives and committed to providing care and support of the highest standards. The role You will be responsible for making outbound calls to new and existing customers. The focus of the calls within a specified support programme would be to explore and understand an individual s current bowel and bladder situation, provide tailored product and lifestyle advice to promote effective solutions, routines and regular ordering patterns. You will need to be passionate to make a difference and be prepared to become committed to the team that genuinely puts its customer s needs first and takes pride in delivering the highest levels of customer satisfaction. You will be challenged to work effectively and efficiently to meet daily targets while ensuring quality and standards are consistently met. The generating of comprehensive assessments from your individual customer activity will be used to support ongoing conversations with your customer and feed insights into the Marketing and Management teams. As a Clinical Assistant, you will be provided with an extensive introductory training programme and ongoing professional development. Working within a small team, the cohesion and camaraderie provides an elevated degree of support and satisfaction. If the rewards gained from working with a high performing, successful team and the essence of the role is to support customers with intimate healthcare needs, then this is the role for you. Essential qualities required for this role We are looking for someone who can demonstrate a proven customer service focus, excellent communication skills, be able to take ownership and prioritise both your own work as well as being a strong team player On a professional level, this role requires: Proven track record in achieving/exceeding your targets/ KPIs within a structured working environment Ideally you would come from a customer service background, or a role when demanding targets have been set Excellent interpersonal skills, both verbal and written, along with the ability to effectively communicate with both internal and external stakeholders On a personal level, this role requires: Empathy, patience, and maturity towards others Confidence and understanding to undertake conversations with consumers of a personal nature in relation to their intimate healthcare needs Strong desire to succeed within a highly ethical framework A pride and passion to achieve consistency and high standards in your work A results-oriented mind-set, and an outgoing personality with natural skills in building relationships and engaging in conversations that will lead to results We want you to be comfortable with change, speak up to make things better, and finally, you must be hungry to achieve The starting salary for this role is £25,000 with a £5,200 per annum bonus opportunity, taking your potential annual salary to over £30,000 . We also have an additional bonus available of a further 5% of salary as well as many other fantastic benefits. Deadline Please submit your application as soon as possible as interviews will be taking place shortly.
Apr 16, 2024
Full time
We have an exciting opportunity working within a critical team within our business here at Coloplast Ltd in our Peterborough office. We are recruiting for our Patient Support Team to engage with our customers; assessing and supporting their individual needs by providing them with specialist advice and guidance in using medical devices to manage their bowel and bladder conditions. About us Coloplast is a market leading company with a strong record for product and service innovation. We work in close partnership with the NHS and individual healthcare professionals to support and drive the best clinical solutions and services to patients. We offer great career opportunities plus a strong benefits package for our staff. As a Department within Coloplast, we have been named as the winner of the Peterborough Business Excellence Awards for the Customer Service that we deliver. The Patient Support team are an integral part of the Coloplast Charter Clinical Services Team and is a significant contributor to the company s growth through its sales and customer service. In addition, our Clinical Assistants are registered with the Care Quality Commission (CQC), we are dedicated to making a positive difference to our customers lives and committed to providing care and support of the highest standards. The role You will be responsible for making outbound calls to new and existing customers. The focus of the calls within a specified support programme would be to explore and understand an individual s current bowel and bladder situation, provide tailored product and lifestyle advice to promote effective solutions, routines and regular ordering patterns. You will need to be passionate to make a difference and be prepared to become committed to the team that genuinely puts its customer s needs first and takes pride in delivering the highest levels of customer satisfaction. You will be challenged to work effectively and efficiently to meet daily targets while ensuring quality and standards are consistently met. The generating of comprehensive assessments from your individual customer activity will be used to support ongoing conversations with your customer and feed insights into the Marketing and Management teams. As a Clinical Assistant, you will be provided with an extensive introductory training programme and ongoing professional development. Working within a small team, the cohesion and camaraderie provides an elevated degree of support and satisfaction. If the rewards gained from working with a high performing, successful team and the essence of the role is to support customers with intimate healthcare needs, then this is the role for you. Essential qualities required for this role We are looking for someone who can demonstrate a proven customer service focus, excellent communication skills, be able to take ownership and prioritise both your own work as well as being a strong team player On a professional level, this role requires: Proven track record in achieving/exceeding your targets/ KPIs within a structured working environment Ideally you would come from a customer service background, or a role when demanding targets have been set Excellent interpersonal skills, both verbal and written, along with the ability to effectively communicate with both internal and external stakeholders On a personal level, this role requires: Empathy, patience, and maturity towards others Confidence and understanding to undertake conversations with consumers of a personal nature in relation to their intimate healthcare needs Strong desire to succeed within a highly ethical framework A pride and passion to achieve consistency and high standards in your work A results-oriented mind-set, and an outgoing personality with natural skills in building relationships and engaging in conversations that will lead to results We want you to be comfortable with change, speak up to make things better, and finally, you must be hungry to achieve The starting salary for this role is £25,000 with a £5,200 per annum bonus opportunity, taking your potential annual salary to over £30,000 . We also have an additional bonus available of a further 5% of salary as well as many other fantastic benefits. Deadline Please submit your application as soon as possible as interviews will be taking place shortly.
To manage customer complaints and queries regarding purchased vehicles in a professional and compliant manner, efficiently dealing with customer concerns with a positive approach. Duties/Responsibilities Manage customer complaints by letter, phone and in person with the best interests of the company at all times Managing a high number of inbound and outbound calls per day Ensuring deadlines and targets are achieved whilst maintaining a high quality of service Meeting and greet customers with a presentable appearance and professional attitude when on controller duties Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation Delegate repairs and use outside contractors such as Halfords auto centres, main-dealers, exhaust, tyre and MOT centres and any other recommended repair specialist with Management authorisation Arrange refunds of repairs direct to customers To negotiate and authorise refunds of insurance products and guarantee's direct to customers Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports Complying with FSA rules and regulations Health & Safety Responsibilities It is each employee's responsibility to ensure that the environment in which they work in is safe for them and others. This includes reporting all accidents and near misses to management. Reporting any potential issues which could cause harm. Behave in a manner which acts in line with the standards set out in the Health and Safety Manual and Employee's Handbook. Knowledge, Skills and Experience Essential Full and valid driving licence Excellent communication skills Confidence, enthusiasm & pro-activeness Computer literate High energy level & resilience Desireable Understanding of the Retail Motor Industry Federation Understanding of the Financial Services Authority Previous After Sales experience
Apr 16, 2024
Full time
To manage customer complaints and queries regarding purchased vehicles in a professional and compliant manner, efficiently dealing with customer concerns with a positive approach. Duties/Responsibilities Manage customer complaints by letter, phone and in person with the best interests of the company at all times Managing a high number of inbound and outbound calls per day Ensuring deadlines and targets are achieved whilst maintaining a high quality of service Meeting and greet customers with a presentable appearance and professional attitude when on controller duties Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation Delegate repairs and use outside contractors such as Halfords auto centres, main-dealers, exhaust, tyre and MOT centres and any other recommended repair specialist with Management authorisation Arrange refunds of repairs direct to customers To negotiate and authorise refunds of insurance products and guarantee's direct to customers Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports Complying with FSA rules and regulations Health & Safety Responsibilities It is each employee's responsibility to ensure that the environment in which they work in is safe for them and others. This includes reporting all accidents and near misses to management. Reporting any potential issues which could cause harm. Behave in a manner which acts in line with the standards set out in the Health and Safety Manual and Employee's Handbook. Knowledge, Skills and Experience Essential Full and valid driving licence Excellent communication skills Confidence, enthusiasm & pro-activeness Computer literate High energy level & resilience Desireable Understanding of the Retail Motor Industry Federation Understanding of the Financial Services Authority Previous After Sales experience