Customer Service Executive Location: Nuneaton Salary: 21,500 Hours: Mon - Fri 9am - 5pm or 10am - 6pm and 1 in 4 Saturdays. (37 hours) You must be available to start Monday 25th March. We are looking for someone extra special to join this forward-thinking, friendly bunch who are committed to building a fabulous company with brilliant people in Nuneaton. This is a customer service role with a difference, you will ensure that the customers journey is happy from order to aftercare! If you want to be part of a business that are obsessed with setting people up to succeed, you have the ability to problem solve and think on your feet and willing to go the extra mile, above and beyond for every single customer then read on. If you are interested in joining you can expect; You will have a strong 4 week training process to make sure you are conversation ready. Purpose of the Role: You will play a pivitol role in the Customers journey ensuring that it is a smooth transaction for beggining to end. Dealing with order requests, ammendments and delivery arrangements. So if you have; Previous experience working in a customer services role ideally in a call centre, working in a fast-paced busy team in an office environment. Excellent listening, verbal, and written communication skills with a calm and patient approach A team player - work well with other team members and be a fully participating team member. Good Microsoft Office skills Experience in high volume calls and emails Look at these benefits: 25 days. Increasing by 1 day each year for 3 years so max 28. Plus, bank holidays. Staff discount 45% Friends and Family discount 15% EAP programme through The Retail Trust Cycle to Work scheme Medicash - healthcare cash plan Death in Service - 4x annual salary Westfield discount card 15% off Bloom and Wild Half day Xmas shopping day plus a voucher Refer a friend If this sounds like the perfect role for you, apply now!
Mar 28, 2024
Full time
Customer Service Executive Location: Nuneaton Salary: 21,500 Hours: Mon - Fri 9am - 5pm or 10am - 6pm and 1 in 4 Saturdays. (37 hours) You must be available to start Monday 25th March. We are looking for someone extra special to join this forward-thinking, friendly bunch who are committed to building a fabulous company with brilliant people in Nuneaton. This is a customer service role with a difference, you will ensure that the customers journey is happy from order to aftercare! If you want to be part of a business that are obsessed with setting people up to succeed, you have the ability to problem solve and think on your feet and willing to go the extra mile, above and beyond for every single customer then read on. If you are interested in joining you can expect; You will have a strong 4 week training process to make sure you are conversation ready. Purpose of the Role: You will play a pivitol role in the Customers journey ensuring that it is a smooth transaction for beggining to end. Dealing with order requests, ammendments and delivery arrangements. So if you have; Previous experience working in a customer services role ideally in a call centre, working in a fast-paced busy team in an office environment. Excellent listening, verbal, and written communication skills with a calm and patient approach A team player - work well with other team members and be a fully participating team member. Good Microsoft Office skills Experience in high volume calls and emails Look at these benefits: 25 days. Increasing by 1 day each year for 3 years so max 28. Plus, bank holidays. Staff discount 45% Friends and Family discount 15% EAP programme through The Retail Trust Cycle to Work scheme Medicash - healthcare cash plan Death in Service - 4x annual salary Westfield discount card 15% off Bloom and Wild Half day Xmas shopping day plus a voucher Refer a friend If this sounds like the perfect role for you, apply now!
Brook Street are working in partnership with ACAS in their search for ACAS Advisors to join their team as soon as possible. The Acas helpline receives nearly 750,000 calls a year. The helpline is for anyone who needs employment law or workplace advice, including employers, employees, workers and their representatives. The role: -Answering written and telephone queries from the public in relation to issues or problems at work. -Tailoring advice & guidance to support individual and different personal issues. -Identifying most appropriate options for each customer -Showing empathy, understanding and patience -Be impartial at all times Assignment details: Temporary Assignment Length: 3- 6 months Pay rate: 12.60ph - Weekly Pay Working arrangements: FULLY OFFICE BASED DURING TRAINING then Hybrid Working optional Training period - (Monday - Friday - around 9am to 5pm) Helpline hours are open from 8am to 6pm. Start Date: ASAP Location: Newcastle - Civic Centre Person specifics: You will need to be flexible in approach and have the ability to multi-task, be positive and have a can-do attitude. Have excellent Customer service skills Have excellent written skills Able to navigate in house systems and use Microsoft packages What is on offer?: -This is an opportunity to get a foot in the door with a large public sector body. Permanent opportunities may also come up within ACAS. -You will undergo a brilliant training period which will allow you to develop skills that relate to employment law and HR. -Weekly Pay -Hybrid working -Attractive city centre office Must be able to pass a BASIC DBS check Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 28, 2024
Seasonal
Brook Street are working in partnership with ACAS in their search for ACAS Advisors to join their team as soon as possible. The Acas helpline receives nearly 750,000 calls a year. The helpline is for anyone who needs employment law or workplace advice, including employers, employees, workers and their representatives. The role: -Answering written and telephone queries from the public in relation to issues or problems at work. -Tailoring advice & guidance to support individual and different personal issues. -Identifying most appropriate options for each customer -Showing empathy, understanding and patience -Be impartial at all times Assignment details: Temporary Assignment Length: 3- 6 months Pay rate: 12.60ph - Weekly Pay Working arrangements: FULLY OFFICE BASED DURING TRAINING then Hybrid Working optional Training period - (Monday - Friday - around 9am to 5pm) Helpline hours are open from 8am to 6pm. Start Date: ASAP Location: Newcastle - Civic Centre Person specifics: You will need to be flexible in approach and have the ability to multi-task, be positive and have a can-do attitude. Have excellent Customer service skills Have excellent written skills Able to navigate in house systems and use Microsoft packages What is on offer?: -This is an opportunity to get a foot in the door with a large public sector body. Permanent opportunities may also come up within ACAS. -You will undergo a brilliant training period which will allow you to develop skills that relate to employment law and HR. -Weekly Pay -Hybrid working -Attractive city centre office Must be able to pass a BASIC DBS check Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Role: Senior Customer Service Advisor Location: Calcot, Reading Salary: Up to 29,000 DOE + bonus + benefits Hours: 35 hours per week Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm I am working with a leading brand client to support the in recruiting a permanent Senior Customer Service Advisor for their offices in Calcot, Reading. To assist each customer with highly individualised customer care. As well as answering simple or complex customer questions, the Senior Customer Service Advisor is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction. The role offers great development opportunities for the future. Do you have experience working within customer excellence? Do you love to go the extra mile for customers? We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance. Experience required for the Senior Customer Service Advisor role: Proven customer support experience Strong phone contact handling skills and active listening Able to work effectively in a team Experience working within a fast-paced environment Proficient with MS Office and familiar with CRM systems and practices High level of verbal and written communication Customer orientation and ability to adapt Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Highly motivated and resilient Duties of the Senior Customer Service Advisor: Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions To receive calls and correspondence, which may be requests for information, complaints and assistance or anything associated with products To build up and continuously update individual specialist knowledge in relation to products, strategy and relevant regulatory compliance e.g. FCA To build relationships with other sites and involving them in all matters relating to their customer. To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions Please follow the link to apply for this Senior Customer Service Advisor role based on Calcot, Reading.
Mar 28, 2024
Full time
Role: Senior Customer Service Advisor Location: Calcot, Reading Salary: Up to 29,000 DOE + bonus + benefits Hours: 35 hours per week Shifts: Mon-Fri 08.00am-17.00pm or 09.00am-18.00pm + 1 in 5 Sat 09.00am-13.00pm I am working with a leading brand client to support the in recruiting a permanent Senior Customer Service Advisor for their offices in Calcot, Reading. To assist each customer with highly individualised customer care. As well as answering simple or complex customer questions, the Senior Customer Service Advisor is fully empowered to provide bespoke solutions, which ensure that every customer received customer excellence with each interaction. The role offers great development opportunities for the future. Do you have experience working within customer excellence? Do you love to go the extra mile for customers? We believe that employees deserve to feel valued, so we provide a great working environment, free parking, complimentary tea and coffee, a fabulous subsidised onsite restaurant, exciting team events, and regular access to experience our amazing products with an Annual Bonus based on company performance. Experience required for the Senior Customer Service Advisor role: Proven customer support experience Strong phone contact handling skills and active listening Able to work effectively in a team Experience working within a fast-paced environment Proficient with MS Office and familiar with CRM systems and practices High level of verbal and written communication Customer orientation and ability to adapt Excellent communication and presentation skills Ability to multi-task, prioritize and manage time effectively Highly motivated and resilient Duties of the Senior Customer Service Advisor: Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions To receive calls and correspondence, which may be requests for information, complaints and assistance or anything associated with products To build up and continuously update individual specialist knowledge in relation to products, strategy and relevant regulatory compliance e.g. FCA To build relationships with other sites and involving them in all matters relating to their customer. To ensure that all goodwill gestures are individual, tailored and reflect the inconvenience the customer has experienced Handle all calls and correspondence professionally, investigating thoroughly and promptly, using all resources available to ensure effective, timely and individual resolutions Please follow the link to apply for this Senior Customer Service Advisor role based on Calcot, Reading.
We have an exciting opportunity for a Customer Service Advisor to join a team in the Brighton area. You will be working for one of the largest and fastest growing Facilities Management Companies in the UK. Job Role : Customer Services Advisor Location : Brighton - BN1 9RJ Shift Pattern : Monday to Friday 9:30am - 5:30pm Rate of Pay : £12.81 per hour This job is a temporary placement possibly leading to a permanent role starting as soon as possible. This is primarily a helpdesk and customer service based role. You will be working using Microsoft Outlook, telephony, and CAFM software to receive and register tasks for other services from both SEF colleagues and University of Sussex customers. - Raising of tasks, collecting as much information as possible, checking for duplicates - Dealing with phone calls on various issues from customers - University staff, students, and other stakeholders on campus - Giving updates on ongoing tasks - Advising on correct procedure on quoted works and projects - Raising call out Purchase Orders (PO's) for contractors and subsequent repair PO's once approved - Dealing with emergency call outs - instructing engineers or contractors - Reassigning jobs that have been returned or need an engineer added to them - Budget code checking (in-scope or out of scope), and assigning the correct budget in respects who is responsible for payment, e.g. the individual School or University management - Adding notes to tasks - Adding documentation to tasks and PO's - Bulk closing tasks to history - Completing PO's once they have been fulfilled - Referring in-depth repairs to the relevant supervisor/manager for authority - Being the first point of contact for complaints and attempting to resolve whilst keeping the Head of Customer Service updated and escalating if needed - Advising Groundskeeping of outstanding matters and raising the PO's for the Grounds and Pest Control Manager - Arranging for the attendance porters/cleaners to newly reported requests - Advising clients of correct contact details for Facilities Manager, Building Managers, and Porters - Ensuring all emails are responded to in the 24-hour Service Level Agreement (SLA) - Ensuring all tasks are completed correctly to ensure that they can be moved to history - Receipting PO's when job cards are received - Other reasonable tasks as requested by the management team If you are interested in this fantastic opportunity then please contact Martyn via email (url removed) or call (phone number removed)
Mar 28, 2024
Seasonal
We have an exciting opportunity for a Customer Service Advisor to join a team in the Brighton area. You will be working for one of the largest and fastest growing Facilities Management Companies in the UK. Job Role : Customer Services Advisor Location : Brighton - BN1 9RJ Shift Pattern : Monday to Friday 9:30am - 5:30pm Rate of Pay : £12.81 per hour This job is a temporary placement possibly leading to a permanent role starting as soon as possible. This is primarily a helpdesk and customer service based role. You will be working using Microsoft Outlook, telephony, and CAFM software to receive and register tasks for other services from both SEF colleagues and University of Sussex customers. - Raising of tasks, collecting as much information as possible, checking for duplicates - Dealing with phone calls on various issues from customers - University staff, students, and other stakeholders on campus - Giving updates on ongoing tasks - Advising on correct procedure on quoted works and projects - Raising call out Purchase Orders (PO's) for contractors and subsequent repair PO's once approved - Dealing with emergency call outs - instructing engineers or contractors - Reassigning jobs that have been returned or need an engineer added to them - Budget code checking (in-scope or out of scope), and assigning the correct budget in respects who is responsible for payment, e.g. the individual School or University management - Adding notes to tasks - Adding documentation to tasks and PO's - Bulk closing tasks to history - Completing PO's once they have been fulfilled - Referring in-depth repairs to the relevant supervisor/manager for authority - Being the first point of contact for complaints and attempting to resolve whilst keeping the Head of Customer Service updated and escalating if needed - Advising Groundskeeping of outstanding matters and raising the PO's for the Grounds and Pest Control Manager - Arranging for the attendance porters/cleaners to newly reported requests - Advising clients of correct contact details for Facilities Manager, Building Managers, and Porters - Ensuring all emails are responded to in the 24-hour Service Level Agreement (SLA) - Ensuring all tasks are completed correctly to ensure that they can be moved to history - Receipting PO's when job cards are received - Other reasonable tasks as requested by the management team If you are interested in this fantastic opportunity then please contact Martyn via email (url removed) or call (phone number removed)
Customer Service Advisor Stop what you re doing and check out this exciting new opportunity! We are looking for a Customer Service Advisor to join a vibrant team in Chichester. You'll be an integral part of creating a positive customer experience, offering top-notch service that leaves a lasting impression. You will have the opportunity to work alongside a supportive and friendly team, who can t wait to have you on board, where your contributions will be appreciated and valued. As the voice of the company, you will have the chance to make a positive impact and create memorable experiences for many valued customers. If you are fun, friendly and dedicated to delivering outstanding customer care, then we invite you to be part of this wonderful company. What does the role involve? Acting as the first point of contact for all incoming calls into the business Responding promptly to email and phone enquiries Assisting customers with product-related queries Logging customer activity and communications to keep the wider team informed Supporting customers with purchases, addressing issues and processing orders through to completion Managing invoicing and credit requests Communicating with other departments regarding customer activity, purchase orders, allocations, and quantities Providing product information and coordinating purchasing requests Keeping customers updated regarding order progress, courier activity and deliveries Supporting the day to day running of a smooth and successful team What are we looking for? We are looking for a team player who will thrive in the day to day of the business with a strong work ethic. To be successful in this role, you should have administration experience within a professional environment, strong keyboard skills and IT proficiency, particularly using Excel. Excellent communication skills, a passion for organisation and a keen attention to detail is essential, as the first point of contact for the business. Our ideal candidate is not only collaborative but open-minded and forward-looking as well. This company is in search of a like-minded individual who shares the remarkable values held by their exceptional team. They are proactive, creative, and energetic, with the ability to make decisions and stay focused on the task at hand. This role has been a fantastic starting point for a number of successful people in the business, offering a great opportunity for personal growth and development. Additional Information: Hours of work Monday to Friday 9am to 5pm Salary advertised negotiable depending on experience 23 days holiday rising up to 28 plus bank holidays Fun and friendly open plan office Perk box vouchers On site canteen Free car parking (you will need a car due to the location) Business casual dress code Rising pension contributions Opportunities for progression Don't miss out on the staff parties! Rafferty Resourcing: Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie or Martyn.
Mar 28, 2024
Full time
Customer Service Advisor Stop what you re doing and check out this exciting new opportunity! We are looking for a Customer Service Advisor to join a vibrant team in Chichester. You'll be an integral part of creating a positive customer experience, offering top-notch service that leaves a lasting impression. You will have the opportunity to work alongside a supportive and friendly team, who can t wait to have you on board, where your contributions will be appreciated and valued. As the voice of the company, you will have the chance to make a positive impact and create memorable experiences for many valued customers. If you are fun, friendly and dedicated to delivering outstanding customer care, then we invite you to be part of this wonderful company. What does the role involve? Acting as the first point of contact for all incoming calls into the business Responding promptly to email and phone enquiries Assisting customers with product-related queries Logging customer activity and communications to keep the wider team informed Supporting customers with purchases, addressing issues and processing orders through to completion Managing invoicing and credit requests Communicating with other departments regarding customer activity, purchase orders, allocations, and quantities Providing product information and coordinating purchasing requests Keeping customers updated regarding order progress, courier activity and deliveries Supporting the day to day running of a smooth and successful team What are we looking for? We are looking for a team player who will thrive in the day to day of the business with a strong work ethic. To be successful in this role, you should have administration experience within a professional environment, strong keyboard skills and IT proficiency, particularly using Excel. Excellent communication skills, a passion for organisation and a keen attention to detail is essential, as the first point of contact for the business. Our ideal candidate is not only collaborative but open-minded and forward-looking as well. This company is in search of a like-minded individual who shares the remarkable values held by their exceptional team. They are proactive, creative, and energetic, with the ability to make decisions and stay focused on the task at hand. This role has been a fantastic starting point for a number of successful people in the business, offering a great opportunity for personal growth and development. Additional Information: Hours of work Monday to Friday 9am to 5pm Salary advertised negotiable depending on experience 23 days holiday rising up to 28 plus bank holidays Fun and friendly open plan office Perk box vouchers On site canteen Free car parking (you will need a car due to the location) Business casual dress code Rising pension contributions Opportunities for progression Don't miss out on the staff parties! Rafferty Resourcing: Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie or Martyn.
We are delighted to be working alongside our exclusive, established and very friendly client as they seek to recruit an additional member of permanent staff within their Control / Customer Service Centre on a full time basis. This is an excellent opportunity to join a great business who are expanding again in 2024. This is a role where you will be working night-shifts (no lone working) on a rosta basis - four on, four off basis. This is a superb opportunity for a night-shift worker to join an exceptional company Customer Service Advisor - shift work Full Time Permanent role 42 hours per week on a 4 nights on, 4 off basis - 12 hour shift. Start times can vary from (Apply online only) and from (Apply online only) depending on the company rota which is given in advance. Close to Burgess Hill Salary £34120 plus very good company benefits. Additional bonus paid of £3000 after two years of continuous service Due to workplace location it is essential to be a driver and have your own transport The role: The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. This role provides the vital link between motoring organisations, roadside staff and the customer / motorist. Duties of the position include: Receiving calls for assistance via electronic data transfer, fax and telephone. Recording all details taken from customers on the computer database. Communicating with all staff via radio, telephone, fax and mobile data. Monitoring progress of all work and keeping all parties updated. Updating computer job records with details of each job as operatives arrive and complete tasks. Providing customers with quotations for both roadside and workshop services. Receiving and verifying payment for work via cash, cheque and credit card. Carrying out invoicing of company work to motoring organisations. Updating both computer and paper records as necessary Competencies required: We are looking for an enthusiastic and self motivated professional with the following qualities Excellent planning and memory - you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability. Team skills - you will need to work with a small team of people within the control room and good communication is essential Customer skills - an excellent telephone manner and the ability to reassure customers. Shift pattern Four nights on Four off 12 Hour working shift time, shift start time can vary between (Apply online only) and (Apply online only) Salary Package Based on 42 hours per week If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you Apply today for immediate consideration. Short-listing will start soon. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy
Mar 28, 2024
Full time
We are delighted to be working alongside our exclusive, established and very friendly client as they seek to recruit an additional member of permanent staff within their Control / Customer Service Centre on a full time basis. This is an excellent opportunity to join a great business who are expanding again in 2024. This is a role where you will be working night-shifts (no lone working) on a rosta basis - four on, four off basis. This is a superb opportunity for a night-shift worker to join an exceptional company Customer Service Advisor - shift work Full Time Permanent role 42 hours per week on a 4 nights on, 4 off basis - 12 hour shift. Start times can vary from (Apply online only) and from (Apply online only) depending on the company rota which is given in advance. Close to Burgess Hill Salary £34120 plus very good company benefits. Additional bonus paid of £3000 after two years of continuous service Due to workplace location it is essential to be a driver and have your own transport The role: The job involves taking calls for assistance, advising customers of progress and keeping all parties informed. This role provides the vital link between motoring organisations, roadside staff and the customer / motorist. Duties of the position include: Receiving calls for assistance via electronic data transfer, fax and telephone. Recording all details taken from customers on the computer database. Communicating with all staff via radio, telephone, fax and mobile data. Monitoring progress of all work and keeping all parties updated. Updating computer job records with details of each job as operatives arrive and complete tasks. Providing customers with quotations for both roadside and workshop services. Receiving and verifying payment for work via cash, cheque and credit card. Carrying out invoicing of company work to motoring organisations. Updating both computer and paper records as necessary Competencies required: We are looking for an enthusiastic and self motivated professional with the following qualities Excellent planning and memory - you will be monitoring a number of incidents at any one time and your decisions directly affect both quality of service and company profitability. Team skills - you will need to work with a small team of people within the control room and good communication is essential Customer skills - an excellent telephone manner and the ability to reassure customers. Shift pattern Four nights on Four off 12 Hour working shift time, shift start time can vary between (Apply online only) and (Apply online only) Salary Package Based on 42 hours per week If you enjoy working shifts, like having a lot of free time and have a great customer services / phone manner then this is the ideal role for you Apply today for immediate consideration. Short-listing will start soon. Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency on behalf of this vacancy
Are you seeking a Monday to Friday Customer Service role? Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience? Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm / 9.45am-6.00pm Monday to Friday. Responsibilities As Customer Service Advisor, you will be responsible for:- Taking inbound customer calls Assessing customer needs Transferring the call to the correct internal team for assistance & resolution Responding and dealing with customer emails Reporting any complaints / problems to management team Working to SLA's and call handling targets. You will also provide reception cover from time to time, meeting and greeting visitors, issuing visitors badges. Dealing with incoming and outgoing post Providing administrative support Booking meeting rooms Updating company database & company documentation. Skills required To be considered for our Customer Service Advisor vacancy it is essential that you have:- Excellent clear and concise communication skills. Friendly & professional telephone manner. You will ideally be experienced working within a similar telephone based customer service position or will have worked within a position where you are communicating on a daily basis face to face with customers. Benefits Salary 20,500, 25 days paid holiday plus bank holidays, annual bonus, pension, career progression and a range of other benefits Send your CV now for immediate consideration. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process . Our privacy policy is available on our website and explains how we will use your data.
Mar 28, 2024
Full time
Are you seeking a Monday to Friday Customer Service role? Do you have customer facing experience in a retail setting or similar or do you have telephone based customer service experience? Our successful client, with offices based in Huntingdon, is seeking a Customer Service Advisor to join them on a permanent full time basis working 8am - 4.15pm / 9.45am-6.00pm Monday to Friday. Responsibilities As Customer Service Advisor, you will be responsible for:- Taking inbound customer calls Assessing customer needs Transferring the call to the correct internal team for assistance & resolution Responding and dealing with customer emails Reporting any complaints / problems to management team Working to SLA's and call handling targets. You will also provide reception cover from time to time, meeting and greeting visitors, issuing visitors badges. Dealing with incoming and outgoing post Providing administrative support Booking meeting rooms Updating company database & company documentation. Skills required To be considered for our Customer Service Advisor vacancy it is essential that you have:- Excellent clear and concise communication skills. Friendly & professional telephone manner. You will ideally be experienced working within a similar telephone based customer service position or will have worked within a position where you are communicating on a daily basis face to face with customers. Benefits Salary 20,500, 25 days paid holiday plus bank holidays, annual bonus, pension, career progression and a range of other benefits Send your CV now for immediate consideration. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process . Our privacy policy is available on our website and explains how we will use your data.
Customer Service Administrator Advisor - Paid Focus Group Online Panelist - Remote Part Time or Full Time Work At Home Position. Are you a customer service administrator advisor looking for ways to make extra income remotely from home? Our company is seeking motivated individuals to take part in nationwide & local paid Focus Groups and Market Research assignments. With most of our focus group studies, you have the option to participate online or in person. This is a great way to earn extra income from the comfort of your home. If the thought of participating in group discussions and voicing your opinion about new consumer products, while being compensated to do so, gets you excited we'd love to have you apply while spots are still available. Compensation: 55 - 120 (per 1 hour session) 250 - 700 (multi-session studies) Responsibilities: Show up at least 10 mins before the discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to the meeting date. Requirements: Must have either a smartphone with a working camera or webcam on desktop/laptop. Must have access to a fast and reliable internet connection Desire to fully take part in one or several of the given topics Ability to read, understand, and follow oral and written instructions. Customer service administrator advisor experience is not needed but can be a bonus Job Benefits: Flexibility to take part in discussions online or in person. No commute is needed if you choose to work from home. No minimum hours. You can do this part time or full time Enjoy free samples from our sponsors in exchange for your unbiased feedback on their products. Click the 'Apply' button to apply for this position now. This position is for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. Our paid focus group and market research assistant members come from all backgrounds and industries including customer service administrator advisor. If you are looking for a flexible part-time online remote work from home job, this is a great position for making a good side income. Some assignments offer monetary compensation, while others provide gift cards or points etc
Mar 28, 2024
Full time
Customer Service Administrator Advisor - Paid Focus Group Online Panelist - Remote Part Time or Full Time Work At Home Position. Are you a customer service administrator advisor looking for ways to make extra income remotely from home? Our company is seeking motivated individuals to take part in nationwide & local paid Focus Groups and Market Research assignments. With most of our focus group studies, you have the option to participate online or in person. This is a great way to earn extra income from the comfort of your home. If the thought of participating in group discussions and voicing your opinion about new consumer products, while being compensated to do so, gets you excited we'd love to have you apply while spots are still available. Compensation: 55 - 120 (per 1 hour session) 250 - 700 (multi-session studies) Responsibilities: Show up at least 10 mins before the discussion start time. Participate by completing written and oral instructions. Complete written survey provided for each panel. MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to the meeting date. Requirements: Must have either a smartphone with a working camera or webcam on desktop/laptop. Must have access to a fast and reliable internet connection Desire to fully take part in one or several of the given topics Ability to read, understand, and follow oral and written instructions. Customer service administrator advisor experience is not needed but can be a bonus Job Benefits: Flexibility to take part in discussions online or in person. No commute is needed if you choose to work from home. No minimum hours. You can do this part time or full time Enjoy free samples from our sponsors in exchange for your unbiased feedback on their products. Click the 'Apply' button to apply for this position now. This position is for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. Our paid focus group and market research assistant members come from all backgrounds and industries including customer service administrator advisor. If you are looking for a flexible part-time online remote work from home job, this is a great position for making a good side income. Some assignments offer monetary compensation, while others provide gift cards or points etc
Residential Management Group Ltd
Northwich, Cheshire
Customer Service Advisor - Inbound Contact Centre Northwich £23,480 per annum Full Time & Permanent Rota'd shifts between 8am and 8pm Language Requirement: Fluent in both written and spoken English Start date: Monday 8th April 2024 Join Our Growing Team at RMG! Are you ready for an exciting career opportunity? RMG, a growing residential property management company, is seeking permanent Customer Service Advisors to join our medium-sized Inbound Customer Service Contact Centre, based in Northwich . As a Customer Service Advisor in our Inbound Customer Contact Centre , you'll be an integral part of our team, providing exceptional service to our customers. Handling Customer Contacts : You'll receive and assess inbound customer queries via phone, email, or online chat. Providing advice, guidance, and solutions to meet customer needs will be a key part of your role. Accurately record all transactions with customers in their computer-based records. Document Processing : Process documentation resulting from customer contacts. Ensure that relevant information is promptly passed on to your colleagues for action. Working Hours : Our Customer Service Centre operates 24/7 to ensure we're always available for our customers. You'll work a shift rotation between 8am and 8pm, Monday to Sunday, working one weekend in every four Qualities We Value : Self-motivation and a positive attitude are essential. First class customer service skills are also essential, where providing a great service just comes naturally! Previous customer service experience is preferred Effective communication skills, both written, verbal and listening. Familiarity with Outlook, Excel, and Word. Ability to follow instructions accurately and confidently seek clarification when needed. Strong organizational skills, with the ability to meet deadlines. At RMG, we believe in providing outstanding service, and your role as a Customer Service Advisor will play a crucial part in achieving that goal. If you're ready to make a difference, we look forward to having you on our team! What does RMG have to offer our Contact Centre Customer Service Advisors? In addition to dedicated Team Leader support, we offer: A 37.5 hour working week with a salary of £23,480 25 days holiday + potential to be rewarded with 2 additional days + never work your Birthday + Bank Holidays + 2 paid volunteering days per year = potentially totalling 38 paid days leave each year Free onsite parking Free Healthcare cashback Plan (e-claiming for costs associated with optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus so much more! (all to a generous fixed amount) - plus 24/7 access to remote GP Services As part of Places for People, you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! After your training, you will join a small, friendly and supportive team - don't just take our word for it what do our existing Customer Service Advisors say about us? "I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich What are some of the other benefits we offer? A career if you're looking for one! Along with sponsorship for study and professional qualifications (up to 5 study days) Employee wellbeing initiatives (wellbeing walks, free fruit, free, wellbeing breakfasts) Employee Referral scheme (where you could earn up to £1,000 for each successful referral) Pension scheme Life assurance - 4 x annual salary Free eye tests Cycle to work scheme Corporate Social Responsibility events throughout the year Ready to join us? Apply now and be part of our exciting journey!
Mar 28, 2024
Full time
Customer Service Advisor - Inbound Contact Centre Northwich £23,480 per annum Full Time & Permanent Rota'd shifts between 8am and 8pm Language Requirement: Fluent in both written and spoken English Start date: Monday 8th April 2024 Join Our Growing Team at RMG! Are you ready for an exciting career opportunity? RMG, a growing residential property management company, is seeking permanent Customer Service Advisors to join our medium-sized Inbound Customer Service Contact Centre, based in Northwich . As a Customer Service Advisor in our Inbound Customer Contact Centre , you'll be an integral part of our team, providing exceptional service to our customers. Handling Customer Contacts : You'll receive and assess inbound customer queries via phone, email, or online chat. Providing advice, guidance, and solutions to meet customer needs will be a key part of your role. Accurately record all transactions with customers in their computer-based records. Document Processing : Process documentation resulting from customer contacts. Ensure that relevant information is promptly passed on to your colleagues for action. Working Hours : Our Customer Service Centre operates 24/7 to ensure we're always available for our customers. You'll work a shift rotation between 8am and 8pm, Monday to Sunday, working one weekend in every four Qualities We Value : Self-motivation and a positive attitude are essential. First class customer service skills are also essential, where providing a great service just comes naturally! Previous customer service experience is preferred Effective communication skills, both written, verbal and listening. Familiarity with Outlook, Excel, and Word. Ability to follow instructions accurately and confidently seek clarification when needed. Strong organizational skills, with the ability to meet deadlines. At RMG, we believe in providing outstanding service, and your role as a Customer Service Advisor will play a crucial part in achieving that goal. If you're ready to make a difference, we look forward to having you on our team! What does RMG have to offer our Contact Centre Customer Service Advisors? In addition to dedicated Team Leader support, we offer: A 37.5 hour working week with a salary of £23,480 25 days holiday + potential to be rewarded with 2 additional days + never work your Birthday + Bank Holidays + 2 paid volunteering days per year = potentially totalling 38 paid days leave each year Free onsite parking Free Healthcare cashback Plan (e-claiming for costs associated with optical treatment (plus an optical discount voucher) and dental care, physiotherapy and GP Charges - plus so much more! (all to a generous fixed amount) - plus 24/7 access to remote GP Services As part of Places for People, you will have access to Our Place Rewards , where you can choose from a huge range of shopping discounts, instore vouchers and reloadable e-cards, earn cashback on on-line purchases and take advantage of many exclusive offers! After your training, you will join a small, friendly and supportive team - don't just take our word for it what do our existing Customer Service Advisors say about us? "I been put in the best team ever, they have been amazing with all the help that they have offered to me" Source: Customer Service Advisor, Northwich What are some of the other benefits we offer? A career if you're looking for one! Along with sponsorship for study and professional qualifications (up to 5 study days) Employee wellbeing initiatives (wellbeing walks, free fruit, free, wellbeing breakfasts) Employee Referral scheme (where you could earn up to £1,000 for each successful referral) Pension scheme Life assurance - 4 x annual salary Free eye tests Cycle to work scheme Corporate Social Responsibility events throughout the year Ready to join us? Apply now and be part of our exciting journey!
Metropolitan Thames Valley
Beeston, Nottinghamshire
This Role: Income Officer known internally as a Customer Accounts Advisor - 12 Month Fixed Term Contract Location: Beeston, NG9 1LA Salary 28,619 inclusive of our 2024 pay award Free Onsite Parking Available Hybrid role At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors. If you?re looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents? lives then this could be the role for you. The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction. Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations. Key responsibilities Engage with our residents on the phone, usually through outbound contact and less frequently through inbound, also via email and letters where required. Prevent and reduce arrears by providing information and support, negotiate and implement payment arrangements, and signpost for external funding where applicable Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income. Liaise with internal teams and external agencies in order to reach resolutions and maximise the support our residents receive Follow the debt recovery process, taking cases through the legal process until concluded where necessary. What you?ll need to succeed Excellent communication skills and the ability to negotiate and deliver clear messages. Be able to work and manage your caseload independently, as well as working within the team to achieve shared targets. Great attention to detail and be process-driven Empathy combined with judgement and facts established to assess and decide on the best course of action for each case. Prior knowledge of the welfare benefits system, and a background in collections or social housing would be desirable What else do you need to know? This role offers a salary of 28,619 In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis, with shifts ranging between 8am ? 6pm, Monday to Friday. You?ll have access to your rota and shift pattern at least 4 weeks in advance. At MTVH our values of care, dare and collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Mar 28, 2024
Contractor
This Role: Income Officer known internally as a Customer Accounts Advisor - 12 Month Fixed Term Contract Location: Beeston, NG9 1LA Salary 28,619 inclusive of our 2024 pay award Free Onsite Parking Available Hybrid role At Metropolitan Thames Valley Housing we have a fantastic opportunity for someone passionate, inquisitive and detail-oriented to join our team of dedicated Customer Account Advisors. If you?re looking for a role where you can utilise your customer service skills, work together with like-minded colleagues to achieve targets, and make a real difference to our residents? lives then this could be the role for you. The position of a Customer Accounts Advisor is to proactively review and manage accounts that are in static or increasing arrears, and sometimes at risk of legal action or eviction. Empathy and a desire to help others is vital in order to understand each customers situation and look for possible avenues of income recovery, while also being firm and clear with outcomes and expectations. Key responsibilities Engage with our residents on the phone, usually through outbound contact and less frequently through inbound, also via email and letters where required. Prevent and reduce arrears by providing information and support, negotiate and implement payment arrangements, and signpost for external funding where applicable Assist with welfare benefits related issues and queries, using knowledge of this area to help residents maximise potential income. Liaise with internal teams and external agencies in order to reach resolutions and maximise the support our residents receive Follow the debt recovery process, taking cases through the legal process until concluded where necessary. What you?ll need to succeed Excellent communication skills and the ability to negotiate and deliver clear messages. Be able to work and manage your caseload independently, as well as working within the team to achieve shared targets. Great attention to detail and be process-driven Empathy combined with judgement and facts established to assess and decide on the best course of action for each case. Prior knowledge of the welfare benefits system, and a background in collections or social housing would be desirable What else do you need to know? This role offers a salary of 28,619 In line with our smarter working approach, you will be required to work in our office based in Beeston 2/3 days per week on an alternate basis, with shifts ranging between 8am ? 6pm, Monday to Friday. You?ll have access to your rota and shift pattern at least 4 weeks in advance. At MTVH our values of care, dare and collaborate run through all that we do, and we?re looking for people who demonstrate these behaviours every day of the week. If you're interested in this role, take a look at the attached Job Description for more details and if it?s the ideal job for you, click 'apply now' to forward an up-to-date copy of your CV, or for more information call us now on (phone number removed). Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position of the world's largest supplier of off-the-shelf optical components. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation. Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in UK, Germany and France, is responsible for sales, marketing, distribution, and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team. To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for an Order Entry & Customer Service Advisor - German speaking (f/m/d) The role involves issuing quotations, processing customers orders and returns, account creation, credit checking, and providing email, telephone and web chat support to our customers. This support includes responding to general queries, issuing returns authorisations and providing information on existing orders. Essential Functions: Processing standard orders, scheduling agreements and web orders using SAPProvide customer service support via email, telephone and web chat in a timely and professional mannerCreate customer accounts, and credit check existing and new accountsProvide quotations for standard opticsManage open sales orders and expediting purchase ordersProcess returns requests through CRM, and returned orders through SAP, and related stock transactionsCommunicate actively and collaborate with internal departments like Sales, Supply Chain and FinanceFollow up customer and internal queries in a timely mannerCapturing customer feedback to constantly improve our service Your profile: Working experience in a customer service role within a similar environmentGood computer literacy and ability to learn new systems (experience with SAP advantageous)Fluent in English and German, both written and spokenAble to provide an excellent service experience to our customersPrecision and attention to detailExcellent communication skills (incl. exceptional telephone manner)Flexible and adaptable approach to work What we offer: A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit, and can expect extensive training programs and internal development opportunities. Edmund Optics provides a range of employee benefits alongside the salary package including: company pension schemeprivate medical & dental insurancesubsidised gym membershipcompany events and a lot more The workplace will be in York, UK (hybrid working is possible).
Mar 28, 2024
Full time
Edmund Optics is a leading manufacturer and supplier of optics, imaging, and photonics technology. Edmund Optics state-of-the-art manufacturing capabilities combined with its global distribution network has earned it the position of the world's largest supplier of off-the-shelf optical components. Supporting numerous markets around the globe, including advanced diagnostics, semiconductor & electronics, machine vision, automation, and R&D; Edmund Optics products are used in a variety of applications ranging from DNA sequencing to retinal eye scanning to high-speed factory automation. Edmund Optics Europe, a US owned-group consisting of Edmund Optics subsidiaries in UK, Germany and France, is responsible for sales, marketing, distribution, and application support for a wide product range throughout Europe, the Middle East and Africa. Europe is one of the main growth markets for Edmund Optics globally, leading to a rapidly expanding and developing local team. To accelerate our success and growth within the European Market, Edmund Optics Ltd. is looking for an Order Entry & Customer Service Advisor - German speaking (f/m/d) The role involves issuing quotations, processing customers orders and returns, account creation, credit checking, and providing email, telephone and web chat support to our customers. This support includes responding to general queries, issuing returns authorisations and providing information on existing orders. Essential Functions: Processing standard orders, scheduling agreements and web orders using SAPProvide customer service support via email, telephone and web chat in a timely and professional mannerCreate customer accounts, and credit check existing and new accountsProvide quotations for standard opticsManage open sales orders and expediting purchase ordersProcess returns requests through CRM, and returned orders through SAP, and related stock transactionsCommunicate actively and collaborate with internal departments like Sales, Supply Chain and FinanceFollow up customer and internal queries in a timely mannerCapturing customer feedback to constantly improve our service Your profile: Working experience in a customer service role within a similar environmentGood computer literacy and ability to learn new systems (experience with SAP advantageous)Fluent in English and German, both written and spokenAble to provide an excellent service experience to our customersPrecision and attention to detailExcellent communication skills (incl. exceptional telephone manner)Flexible and adaptable approach to work What we offer: A versatile and challenging position alongside a highly competitive employment package within our dynamic and successful corporation in a growing and future-proof industry. You will have the opportunity to work with highly motivated, self-driven and open-minded people with a great team spirit, and can expect extensive training programs and internal development opportunities. Edmund Optics provides a range of employee benefits alongside the salary package including: company pension schemeprivate medical & dental insurancesubsidised gym membershipcompany events and a lot more The workplace will be in York, UK (hybrid working is possible).
Customer Care Advisor Full or Part Time Salary Full time £22,500+ bonus scheme 30 days holiday, or £12.13 an hour Part-time+ bonus scheme pro-rata holidays. Hybrid opportunities. We have an exciting opportunity available for a keen and enthusiastic individual to join us as an Advisor within our multi-lingual Customer Care Team. You will be working as part of a fast paced and busy company, based in Knutsford. As a growing business, this is an exciting chance to work in a thriving environment, supporting our customers day-to-day over the phone, by email and live chat. Full training provided. Duties and responsibilities: Answering email enquiries via Zendesk Answering phone calls and dealing with phone enquiries Responding to live chat enquiries Skills and experience required: Excellent written and verbal communication skills A friendly, patient, and positive approach to our customers and work Previous experience in customer service Computer literate & learns quickly. Proficient in Microsoft Excel and Word Flexible can-do attitude Language skills would be an advantage (multi-lingual) About Suits Me Suits Me is an award-winning, ethical, and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are a UK award-winning alternative banking solution with financial inclusion and equality of opportunities sitting at the heart of Suits Me. We are currently within an exciting period of growth. Suits Me operates within both B2B and B2C sectors in the UK and currently working towards European & global expansion. (B2C) For our account holders, we offer an alternative to traditional banking accounts with a contactless Mastercard debit card, a full range of account features and cashback rewards for consumers and for our business partners, a safe and secure portal to create new accounts for their unbanked workers quickly and easily. (B2B) Suits Me offers a payment solution providing the UKs only specialised client portal allowing recruiters, employers, and unions to open accounts for their employees, candidates and members within minutes! Providing a safe and secure streamlined solution for business payroll, enabling companies to no longer pay in cash, cheque or into family and friends accounts. Instead, paying using a compliant method, straight into a personal account while helping to safeguard payees and aid in combatting and eliminating modern slavery.
Mar 28, 2024
Full time
Customer Care Advisor Full or Part Time Salary Full time £22,500+ bonus scheme 30 days holiday, or £12.13 an hour Part-time+ bonus scheme pro-rata holidays. Hybrid opportunities. We have an exciting opportunity available for a keen and enthusiastic individual to join us as an Advisor within our multi-lingual Customer Care Team. You will be working as part of a fast paced and busy company, based in Knutsford. As a growing business, this is an exciting chance to work in a thriving environment, supporting our customers day-to-day over the phone, by email and live chat. Full training provided. Duties and responsibilities: Answering email enquiries via Zendesk Answering phone calls and dealing with phone enquiries Responding to live chat enquiries Skills and experience required: Excellent written and verbal communication skills A friendly, patient, and positive approach to our customers and work Previous experience in customer service Computer literate & learns quickly. Proficient in Microsoft Excel and Word Flexible can-do attitude Language skills would be an advantage (multi-lingual) About Suits Me Suits Me is an award-winning, ethical, and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are a UK award-winning alternative banking solution with financial inclusion and equality of opportunities sitting at the heart of Suits Me. We are currently within an exciting period of growth. Suits Me operates within both B2B and B2C sectors in the UK and currently working towards European & global expansion. (B2C) For our account holders, we offer an alternative to traditional banking accounts with a contactless Mastercard debit card, a full range of account features and cashback rewards for consumers and for our business partners, a safe and secure portal to create new accounts for their unbanked workers quickly and easily. (B2B) Suits Me offers a payment solution providing the UKs only specialised client portal allowing recruiters, employers, and unions to open accounts for their employees, candidates and members within minutes! Providing a safe and secure streamlined solution for business payroll, enabling companies to no longer pay in cash, cheque or into family and friends accounts. Instead, paying using a compliant method, straight into a personal account while helping to safeguard payees and aid in combatting and eliminating modern slavery.
We are currently recruiting for a Customer Sales Advisor for a permanent, full-time, office-based role in the Automotive/Manufacturing sector. Working hours are 8am to 430pm Monday to Friday. Job Purpose: Perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business. To act as front-line liaison between the customer and their requirements. To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service. Responsible for providing administrative support to the Sales Department. Job Duties: Complete telephone and email sales enquires. Deal with customer queries efficiently and effectively or escalate where necessary. Input customer orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Upon request, update customer order delivery status including live and outstanding deliveries. Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation. Monitoring customer repair jobs through the workshop and maintain customer communication throughout. Assist in populating and maintaining central customer database (CRM) Actively promote all company services and participation in sales promotions. Raise any concerns with the Office support manager as and when necessary. Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout. Input customer email orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Monitor backorders and VORs and input into production to expedite overdue orders. Produce accurate export documentation and invoices to enable timely payment from customers. Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc. Telephone liaison with overseas sales offices & foreign customers as necessary. Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required. Candidate Specification Proven experience working within in a fast-paced telephone sales environment. Proficiency in MS Office (MS Excel and MS Outlook in particular). Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24. Proven experience to work as part of a team. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong organisational skills with the ability to multi-task
Mar 28, 2024
Full time
We are currently recruiting for a Customer Sales Advisor for a permanent, full-time, office-based role in the Automotive/Manufacturing sector. Working hours are 8am to 430pm Monday to Friday. Job Purpose: Perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business. To act as front-line liaison between the customer and their requirements. To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service. Responsible for providing administrative support to the Sales Department. Job Duties: Complete telephone and email sales enquires. Deal with customer queries efficiently and effectively or escalate where necessary. Input customer orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Upon request, update customer order delivery status including live and outstanding deliveries. Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation. Monitoring customer repair jobs through the workshop and maintain customer communication throughout. Assist in populating and maintaining central customer database (CRM) Actively promote all company services and participation in sales promotions. Raise any concerns with the Office support manager as and when necessary. Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout. Input customer email orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises. Monitor backorders and VORs and input into production to expedite overdue orders. Produce accurate export documentation and invoices to enable timely payment from customers. Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc. Telephone liaison with overseas sales offices & foreign customers as necessary. Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required. Candidate Specification Proven experience working within in a fast-paced telephone sales environment. Proficiency in MS Office (MS Excel and MS Outlook in particular). Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24. Proven experience to work as part of a team. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong organisational skills with the ability to multi-task
Job Title: Customer Service Advisor Contract Type : Temp Ongoing Work Pattern: 36 Hours Per Week Service Care Solutions are looking for a Customer Service Advisor to join our clients team in Doncaster. You will be responsible for all first point of contact calls from customer across the area. This will include assisting with low level tenancy management support and income management support. Job Role - Provide a first point of contact service for customer in a efficient and polite manner. Provide a comprehensive start to end service in relation to all enquiries. Produce correspondence, written communication, reports and recording, and maintaining computer records using in-house bespoke IT systems and Microsoft Office Assist with low level tenancy and income management support under the discretion of the Team Leader. Assist customers with claims and enquiries including providing support and guidance to the welfare system. Administering the collections of collection and recovery in accordance with internal policies. Suitable Candidates experience: - Previous Customer Service Experience (Ideally inbound) Experience using CRM systems Experience with dealing with challenging customers Experience of working to KPI's Experience in dealing with sensitive information. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed).
Mar 28, 2024
Seasonal
Job Title: Customer Service Advisor Contract Type : Temp Ongoing Work Pattern: 36 Hours Per Week Service Care Solutions are looking for a Customer Service Advisor to join our clients team in Doncaster. You will be responsible for all first point of contact calls from customer across the area. This will include assisting with low level tenancy management support and income management support. Job Role - Provide a first point of contact service for customer in a efficient and polite manner. Provide a comprehensive start to end service in relation to all enquiries. Produce correspondence, written communication, reports and recording, and maintaining computer records using in-house bespoke IT systems and Microsoft Office Assist with low level tenancy and income management support under the discretion of the Team Leader. Assist customers with claims and enquiries including providing support and guidance to the welfare system. Administering the collections of collection and recovery in accordance with internal policies. Suitable Candidates experience: - Previous Customer Service Experience (Ideally inbound) Experience using CRM systems Experience with dealing with challenging customers Experience of working to KPI's Experience in dealing with sensitive information. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Arran at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed).
Customer Service Advisor Are you looking for a full-time position within a fast paced environment? We are looking for an experienced customer service advisor to work within a team dealing with a large number of calls daily. Immediate start role based in Tamworth on a temp to perm basis. Working Hours: Monday - Friday 8am -5pm Payrate: 11 per hour Responsibilities: Liaising with customers, clients and engineers via email and phone correspondence. Booking in appointments and adding relative booking notes as required. Managing a schedule accurately. Communicating with other departments in the business. Manning a company mailbox. Other general ad hoc admin duties. Requirements: Previous experience within an office customer service role. (required) The ability to communicate effectively. A good attention to detail. A positive approach with a can do attitude. Apply now or call Pertemps Tamworth for more information.
Mar 28, 2024
Seasonal
Customer Service Advisor Are you looking for a full-time position within a fast paced environment? We are looking for an experienced customer service advisor to work within a team dealing with a large number of calls daily. Immediate start role based in Tamworth on a temp to perm basis. Working Hours: Monday - Friday 8am -5pm Payrate: 11 per hour Responsibilities: Liaising with customers, clients and engineers via email and phone correspondence. Booking in appointments and adding relative booking notes as required. Managing a schedule accurately. Communicating with other departments in the business. Manning a company mailbox. Other general ad hoc admin duties. Requirements: Previous experience within an office customer service role. (required) The ability to communicate effectively. A good attention to detail. A positive approach with a can do attitude. Apply now or call Pertemps Tamworth for more information.
Adecco Birmingham are currently recruiting for a Customer Sales Advisor Apply today ! Location: B7 Birmingham Salary: 24.000 Adecco Birmingham are currently recruiting for one of their valued clients based in the B7 area of Birmingham. Our Client is looking for a further member to join our UK team in a permanent full time role. They are a friendly team who work together to deliver the best possible service to their customers and also pride themselves on their award winning customer service. The ideal candidate should have excellent communication skills, face to face, on the telephone and by e-mail. You will need to be highly organised, as it can be quite a fast paced environment during busy periods, and have the ability to prioritise tasks and work under pressure. The majority of the communication is done via email so you must be computer literate with a high level of accuracy and efficiency and excellent spelling and grammar. You will be required to take and receive calls to and from customers regarding enquiries and orders, so must have a pleasant telephone manner. The role includes: Customer support Order processing Producing quotation, Up-selling from a portfolio of products Making telephone calls Taking telephone calls Providing product information Building relationships with customers Handling queries/complaints Job Type: Full-time, Permanent Salary: 24,000.00 per year Benefits: Canteen Company events Employee discount Free parking On-site parking Schedule: 8 hour shift Day shift Monday to Friday Paid Overtime Supplemental pay types: Bonus scheme If you have any questions regarding the above vacancy, please contact today (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 28, 2024
Full time
Adecco Birmingham are currently recruiting for a Customer Sales Advisor Apply today ! Location: B7 Birmingham Salary: 24.000 Adecco Birmingham are currently recruiting for one of their valued clients based in the B7 area of Birmingham. Our Client is looking for a further member to join our UK team in a permanent full time role. They are a friendly team who work together to deliver the best possible service to their customers and also pride themselves on their award winning customer service. The ideal candidate should have excellent communication skills, face to face, on the telephone and by e-mail. You will need to be highly organised, as it can be quite a fast paced environment during busy periods, and have the ability to prioritise tasks and work under pressure. The majority of the communication is done via email so you must be computer literate with a high level of accuracy and efficiency and excellent spelling and grammar. You will be required to take and receive calls to and from customers regarding enquiries and orders, so must have a pleasant telephone manner. The role includes: Customer support Order processing Producing quotation, Up-selling from a portfolio of products Making telephone calls Taking telephone calls Providing product information Building relationships with customers Handling queries/complaints Job Type: Full-time, Permanent Salary: 24,000.00 per year Benefits: Canteen Company events Employee discount Free parking On-site parking Schedule: 8 hour shift Day shift Monday to Friday Paid Overtime Supplemental pay types: Bonus scheme If you have any questions regarding the above vacancy, please contact today (phone number removed) Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Staffline are hiring We have a Permanent vacancy for Inbound Customer service advisor, this is a fully remote working roles, Full time and you must be live in Huntingdon area for training purposes Do you have experience as an inbound Customer service agent? Do you have experience providing insurance services? Are you self-motivated? Would you like to work from home ? If yes, my client is seeking the next Travel Insurance Agents to join their team. Working from home 9-5 Monday - Friday. NO COLD CALLS We are seeking reliable individuals to join a friendly team which handles Travel insurance related service calls. There are no sales targets, all equipment is supplied, and full training provided Training will be carried out in Huntingdon area, in the successful candidates home, so must live locally Please note: Due to the nature of the business, and after a successful interview process, a DBS and Credit check will be carried out The duties will include (but not limited to) Answering customer enquiries Cultivate and maintain excellent relationships Demonstrate strong communication skills Demonstrate caring and sensitivity. Demonstrate strong customer service skills. Arranging and setting up insurance policies. Entering customers information onto database. Handling and escalating complaints where necessary. Taking payments for products. Full training given, Insurance background preferable, however experience in one of the following fields may be an advantage: Office Admin, Customer Service, Sales. Salary £22,(Apply online only) 25 days Annual leave plus Bank holidays. Monday-Friday 9am-5pm-NO WEEKENDS! Annual pay reviews Benefit: Staff outings all paid inclusive of travel, hotel costs
Mar 28, 2024
Full time
Staffline are hiring We have a Permanent vacancy for Inbound Customer service advisor, this is a fully remote working roles, Full time and you must be live in Huntingdon area for training purposes Do you have experience as an inbound Customer service agent? Do you have experience providing insurance services? Are you self-motivated? Would you like to work from home ? If yes, my client is seeking the next Travel Insurance Agents to join their team. Working from home 9-5 Monday - Friday. NO COLD CALLS We are seeking reliable individuals to join a friendly team which handles Travel insurance related service calls. There are no sales targets, all equipment is supplied, and full training provided Training will be carried out in Huntingdon area, in the successful candidates home, so must live locally Please note: Due to the nature of the business, and after a successful interview process, a DBS and Credit check will be carried out The duties will include (but not limited to) Answering customer enquiries Cultivate and maintain excellent relationships Demonstrate strong communication skills Demonstrate caring and sensitivity. Demonstrate strong customer service skills. Arranging and setting up insurance policies. Entering customers information onto database. Handling and escalating complaints where necessary. Taking payments for products. Full training given, Insurance background preferable, however experience in one of the following fields may be an advantage: Office Admin, Customer Service, Sales. Salary £22,(Apply online only) 25 days Annual leave plus Bank holidays. Monday-Friday 9am-5pm-NO WEEKENDS! Annual pay reviews Benefit: Staff outings all paid inclusive of travel, hotel costs
Customer Advisor - Part Time - Saturdays Only! Berry Recruitment is out looking for a well presented and confident Customer Advisor. This position it's Saturdays only ,no other days, and it will be office based. Pay 11.10 per hour. Location - Cardiff. Working pattern - Saturday 9am until 5:30pm. Contract until the 31st of October 2024. Key Responsibilities: Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience. Skills: Excellent communication and interpersonal skills The ability to develop and maintain good working relationships with colleagues. The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence This role is an immediate start, if you are interested then go ahead and apply! For more information call us on (phone number removed) or email at Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
Mar 28, 2024
Contractor
Customer Advisor - Part Time - Saturdays Only! Berry Recruitment is out looking for a well presented and confident Customer Advisor. This position it's Saturdays only ,no other days, and it will be office based. Pay 11.10 per hour. Location - Cardiff. Working pattern - Saturday 9am until 5:30pm. Contract until the 31st of October 2024. Key Responsibilities: Your role will involve providing a face-to-face service, supporting customers with their visa and citizenship applications. As part of a team, you will enjoy helping people, ensuring each individual receives a professional, efficient and considerate customer experience. Skills: Excellent communication and interpersonal skills The ability to develop and maintain good working relationships with colleagues. The ability to deliver a high-quality and caring customer service in a professional and timely manner, creating trust and confidence This role is an immediate start, if you are interested then go ahead and apply! For more information call us on (phone number removed) or email at Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
One of our local authority clients are currently recruiting for a Customer Service Advisor. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The post holder will provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service. They will also provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service. Duties and Responsibilities To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries. Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements. To operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) in order to support and process the customer enquiry. To operate all relevant equipment in order to support and process the customer enquiry. To operate all relevant manual systems/processes in order to support and process the customer enquiry. To support face to face and electronic channel enquiries i.e. Internet, text messaging where appropriate. To collate information, provide statistical data and extracted reports on all services provided from both computer and manual sources. To actively contribute and seek to continuously improve the service by ensuring that all computer data, administrative systems, procedure manuals are maintained and kept fully up to date. To report faults on computer systems and connected equipment to the appropriate company or internal Council department. To be prepared to work flexibly in providing cover for additional shifts to ensure that adequate staffing is provided for the core hours of the nominated service. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
Mar 28, 2024
Seasonal
One of our local authority clients are currently recruiting for a Customer Service Advisor. This is a temporary contract for 2 months with possible further extension based on budget and performance. Main Purpose of Post/Job Summary The post holder will provide an efficient and effective telephone and face to face service specified for the Corporate Contact Centre and one-stop shop service. They will also provide an efficient, effective, empathetic and responsive service to the public and a commitment to customer care and service. Duties and Responsibilities To be responsible for answering specific and general enquiries and giving advice to members of the public, other departments and outside agencies who contact the council on a basis of resolution at the first point of contact where appropriate or the detailed transfer of unresolved enquiries. Responsible for taking payments via all channels, including responsibility for daily balancing, making repayment arrangements, handling cash/cheque payments where appropriate, in compliance with all audit requirements. To operate all relevant computer and support systems (e.g. Customer Relationship Management system, Advanced Telephony Technology and alarms) in order to support and process the customer enquiry. To operate all relevant equipment in order to support and process the customer enquiry. To operate all relevant manual systems/processes in order to support and process the customer enquiry. To support face to face and electronic channel enquiries i.e. Internet, text messaging where appropriate. To collate information, provide statistical data and extracted reports on all services provided from both computer and manual sources. To actively contribute and seek to continuously improve the service by ensuring that all computer data, administrative systems, procedure manuals are maintained and kept fully up to date. To report faults on computer systems and connected equipment to the appropriate company or internal Council department. To be prepared to work flexibly in providing cover for additional shifts to ensure that adequate staffing is provided for the core hours of the nominated service. The above is a brief overview of the role, details and specification will be provided should you be successful. If interested in this position, please send your CV to Jahker Miah at Coyle Personnel Ltd.
Connaught Resourcing are currently working with an established NHS 111 provider who serve a population of over 5 million people across Yorkshire and Humber. With the support of Connaught Resourcing, they are looking to recruit Health Advisors within their NHS 111 Services on a full and part-time basis at their contact centres in Rotherham and Wakefield. The Role: Health Advisors for the NHS 111 service are the first point of contact for patients, patients' relatives and healthcare professionals when they call for urgent medical advice. By using NHS Pathways software to record patient details and basic clinical information, they assess their condition and ensure they are directed to the most appropriate healthcare professional or service. Although full and part-time rotas are available you will need to dedicate yourself to a 10-week full-time training programme which you must have 100% attendance for. Training programmes are currently scheduled for April and May. You must be fully flexible regarding shifts, there is a requirement to work out of hours which includes some night work and three out of four weekends and six out of eight bank holidays. Unsocial hours payments : All time on Saturday (midnight to midnight) and any weekday after 8 pm and before 6 am: Time plus 30% All time on Sundays and Public Holidays (midnight to midnight): Time plus 60% Requirements: Minimum of three GCSEs at grade 4 (grade C) or above equivalent including English or equivalent) Experience in customer facing roles including care, call centre or customer service Exceptional verbal and written communication skills Possess a high degree of literacy and have the ability to record information accurately and correctly Be able to learn new skills and receive feedback on your performance Flexibility with working hours Ability to use a computer and other related technology Ability to deal with confidential/sensitive and distressing information. Benefits: Unsocial hours payments NHS Pension (if applicable) Generous holiday allowance Training and support for your continual professional development and progression Blue Light card If you are interested in this position, please submit your CV to Maria at Connaught Resourcing as soon as possible. Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.
Mar 28, 2024
Contractor
Connaught Resourcing are currently working with an established NHS 111 provider who serve a population of over 5 million people across Yorkshire and Humber. With the support of Connaught Resourcing, they are looking to recruit Health Advisors within their NHS 111 Services on a full and part-time basis at their contact centres in Rotherham and Wakefield. The Role: Health Advisors for the NHS 111 service are the first point of contact for patients, patients' relatives and healthcare professionals when they call for urgent medical advice. By using NHS Pathways software to record patient details and basic clinical information, they assess their condition and ensure they are directed to the most appropriate healthcare professional or service. Although full and part-time rotas are available you will need to dedicate yourself to a 10-week full-time training programme which you must have 100% attendance for. Training programmes are currently scheduled for April and May. You must be fully flexible regarding shifts, there is a requirement to work out of hours which includes some night work and three out of four weekends and six out of eight bank holidays. Unsocial hours payments : All time on Saturday (midnight to midnight) and any weekday after 8 pm and before 6 am: Time plus 30% All time on Sundays and Public Holidays (midnight to midnight): Time plus 60% Requirements: Minimum of three GCSEs at grade 4 (grade C) or above equivalent including English or equivalent) Experience in customer facing roles including care, call centre or customer service Exceptional verbal and written communication skills Possess a high degree of literacy and have the ability to record information accurately and correctly Be able to learn new skills and receive feedback on your performance Flexibility with working hours Ability to use a computer and other related technology Ability to deal with confidential/sensitive and distressing information. Benefits: Unsocial hours payments NHS Pension (if applicable) Generous holiday allowance Training and support for your continual professional development and progression Blue Light card If you are interested in this position, please submit your CV to Maria at Connaught Resourcing as soon as possible. Connaught Resourcing operates as an Employment Business and an Employment Agency. We are a committed equal opportunities employer who respect and value cultural diversity. Connaught Resourcing will carry out background checks including referencing and where required an Enhanced or Standard DBS Disclosure as part of our recruitment and selection procedures.