Workplace Experience Host Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
Mar 29, 2024
Full time
Workplace Experience Host Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine impeccable customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service. Shift Pattern - Monday to Friday (Days) Shift Times - Monday - Thursday 10:00 - 18:00, Friday 09:00 - 17:00 Pay Rate - £15.69 per hour Weekly Hours - 40 hrs per week Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: services/on-site/stars/ About the Role Your responsibilities will include: Experience in customer service/customer facing role Flexible, professional attitude Reliable and customer focused with a commitment to exemplary service Adept at working under pressure Outstanding communication skills both written and oral Proactive, discreet and motivated Extremely well presented Ability to work alone and as part of a team Self-aware and motivated IT Literate with a good knowledge of Microsoft packages including outlook and office Essential criteria: 5 year checkable history UK National No dual nationality Exceptional Customer service skills Computer literate Outgoing and approachable DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Mar 29, 2024
Full time
STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine impeccable customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service. Shift Pattern - Monday to Friday (Days) Shift Times - Monday - Thursday 10:00 - 18:00, Friday 09:00 - 17:00 Pay Rate - £15.69 per hour Weekly Hours - 40 hrs per week Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: services/on-site/stars/ About the Role Your responsibilities will include: Experience in customer service/customer facing role Flexible, professional attitude Reliable and customer focused with a commitment to exemplary service Adept at working under pressure Outstanding communication skills both written and oral Proactive, discreet and motivated Extremely well presented Ability to work alone and as part of a team Self-aware and motivated IT Literate with a good knowledge of Microsoft packages including outlook and office Essential criteria: 5 year checkable history UK National No dual nationality Exceptional Customer service skills Computer literate Outgoing and approachable DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
We are looking for a professional and customer focused Showroom Receptionist to join our team in Kingston. Previous motor trade experience is NOT essential. If you have experience within Reception, Front of House or Admin, we want to hear from you. Join the world's leading car brand, Toyota, and become a part of our commitment to providing exceptional employee experiences. As an employer of choice, we are dedicated to supporting our passionate, enthusiastic, and talented team to be the best they can be. Join us today and develop your career at Toyota. Role Info: Receptionist Kingston (SW20) £26,000 Plus Workplace Pension, Life Insurance, Company Discounts on Purchases / Repairs / Parts, Loyalty and Long Service Awards and Much More Hours: Monday - Friday, 8.00am - 6.00pm, No Weekends About you: Excellent Administration and IT Skills, Professional Telephone Manner and Communication Skills About us: Established some eighty years ago and today one of the most prominent family owned motor retail groups in England; we are also recognised as one of the most successful specialists in the sale of pre-owned cars. Currie Motors' business philosophy is encapsulated in the internationally known slogan "Nice People to Do Business With . Our personal and transparent service has helped us to become one of London's most respected dealership groups, and the quality of our service sees many satisfied motorists return for their future motoring needs. The Receptionist Opportunity: As the Showroom Receptionist, you will be the first person that customers will meet when entering the showroom, assisting both Sales and Aftersales customers as required; as well as managing the switchboard & reception desk. You will focus on directing customer enquiries, managing the reception area and general administrative duties as well as greeting both retail and service visitors and ensuring the overall customer experience is a relaxed and individual experience. Key Responsibilities: + Greeting visitors on arrival and introducing yourself + Assisting After Sales Advisors by checking in and out After Sales customers + Answering telephones and building rapport and providing information if required + Providing refreshments for visitors where necessary + Encouraging customers to browse the showroom in order to experience the product + Observing and listening to assess the appropriate time to offer further assistance + Introducing sales colleagues to provide further information and progress the sale + Maintaining the showroom environment and ensuring that the ambience is correct + Ensuring all customer areas are maintained and stocked + Working with the management team to support promotions or events + Working with colleagues and teams to ensure a seamless service to customers + Maintaining daily contacts into Kerridge Marketing system + Regularly cleansing the prospecting system to ensure that information is accurate + Promoting customer relations through expeditious and courteous handling of the public About you: + Previous experience within Reception / Admin or Front of House is required + A very well presented person + A professional manner + Excellent communication skills + IT literate Whats on offer: + 22 days annual leave increasing on tenure plus 8 days bank holidays + Eyecare Vouchers + Loyalty & Long Service Awards + Life Insurance (after qualifying period) + Car Leasing Scheme (after qualifying period) + Workplace Pension Scheme + Discounts on car purchases / repairs / parts + Ongoing training, both in-house and with the manufacturer You may have worked in the following capacities: Front Desk Coordinator, Office Administrator, Administrative Assistant, Client Relations Coordinator, Office Reception Coordinator, Welcome Desk Attendant, Front Office Executive, Corporate Greeter, Front Office Manager, Office Concierge, Administrative Receptionist, Front-of-House, Executive Assistant Interested? Apply here for a fast-track path to our Leadership Team Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 29, 2024
Full time
We are looking for a professional and customer focused Showroom Receptionist to join our team in Kingston. Previous motor trade experience is NOT essential. If you have experience within Reception, Front of House or Admin, we want to hear from you. Join the world's leading car brand, Toyota, and become a part of our commitment to providing exceptional employee experiences. As an employer of choice, we are dedicated to supporting our passionate, enthusiastic, and talented team to be the best they can be. Join us today and develop your career at Toyota. Role Info: Receptionist Kingston (SW20) £26,000 Plus Workplace Pension, Life Insurance, Company Discounts on Purchases / Repairs / Parts, Loyalty and Long Service Awards and Much More Hours: Monday - Friday, 8.00am - 6.00pm, No Weekends About you: Excellent Administration and IT Skills, Professional Telephone Manner and Communication Skills About us: Established some eighty years ago and today one of the most prominent family owned motor retail groups in England; we are also recognised as one of the most successful specialists in the sale of pre-owned cars. Currie Motors' business philosophy is encapsulated in the internationally known slogan "Nice People to Do Business With . Our personal and transparent service has helped us to become one of London's most respected dealership groups, and the quality of our service sees many satisfied motorists return for their future motoring needs. The Receptionist Opportunity: As the Showroom Receptionist, you will be the first person that customers will meet when entering the showroom, assisting both Sales and Aftersales customers as required; as well as managing the switchboard & reception desk. You will focus on directing customer enquiries, managing the reception area and general administrative duties as well as greeting both retail and service visitors and ensuring the overall customer experience is a relaxed and individual experience. Key Responsibilities: + Greeting visitors on arrival and introducing yourself + Assisting After Sales Advisors by checking in and out After Sales customers + Answering telephones and building rapport and providing information if required + Providing refreshments for visitors where necessary + Encouraging customers to browse the showroom in order to experience the product + Observing and listening to assess the appropriate time to offer further assistance + Introducing sales colleagues to provide further information and progress the sale + Maintaining the showroom environment and ensuring that the ambience is correct + Ensuring all customer areas are maintained and stocked + Working with the management team to support promotions or events + Working with colleagues and teams to ensure a seamless service to customers + Maintaining daily contacts into Kerridge Marketing system + Regularly cleansing the prospecting system to ensure that information is accurate + Promoting customer relations through expeditious and courteous handling of the public About you: + Previous experience within Reception / Admin or Front of House is required + A very well presented person + A professional manner + Excellent communication skills + IT literate Whats on offer: + 22 days annual leave increasing on tenure plus 8 days bank holidays + Eyecare Vouchers + Loyalty & Long Service Awards + Life Insurance (after qualifying period) + Car Leasing Scheme (after qualifying period) + Workplace Pension Scheme + Discounts on car purchases / repairs / parts + Ongoing training, both in-house and with the manufacturer You may have worked in the following capacities: Front Desk Coordinator, Office Administrator, Administrative Assistant, Client Relations Coordinator, Office Reception Coordinator, Welcome Desk Attendant, Front Office Executive, Corporate Greeter, Front Office Manager, Office Concierge, Administrative Receptionist, Front-of-House, Executive Assistant Interested? Apply here for a fast-track path to our Leadership Team Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Housekeeper Seasonal London Competitive This role requires flexibility during our busy season is key with regards to hours and days worked. Dedicated to providing a 6-star quality private concierge service to our exclusive clients. UKME ensures that the properties, we maintain are presented to the highest standard possible. This is an exciting role for a talented individual who is looking for a new challenge, wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. We are looking for a Housekeeper to undertake the following duties on a day-to-day basis: Key Responsibilities To clean assigned properties to the highest standard of cleanliness and ensure standards remain consistent in and out of season - in a 'state of readiness' This includes but is not limited to: Keep all hallways, staircases and lifts clean and tidy. Washing down, dusting, polishing, vacuum cleaning, sweeping and mopping by using the correct products and equipment. Keep all Bathrooms clean and tidy such as baths, Showers, lavatories, tiles , mirrors, vanity units and floors, Keep all Kitchens clean and tidy, washing dishes, pans, ovens, hobs, cupboards, floors and shelves. Run all water outlets on a regular basis from the Kitchens, bathrooms and cloakrooms to prevent legionella growth. Complete records and report any water temperature or pressure fluctuation. Turn mattresses periodically with the help of others, following health and safety procedures at all times. Responsible for pre-arrival set-ups, during stay services, departure deep cleaning, low season housekeeping maintenance of assigned properties as directed by Management. Responsible for the opening and closing of assigned properties - disarming alarms at the start of a shift and re-setting the alarms at the end of a shift. Any problems with alarms must be reported to the Housekeeping Office or Security immediately. To ensure any persons entering your place of work are legitimate staff or contractors - no access should be given to any persons unless prior arrangements have been made via the Housekeeping Office. To ensure any contractors working in properties adhere to company policy and keep workplace neat and tidy at all times. To report any maintenance issues within properties to your Supervisor and Property Department To process all large quantities of laundry for pickup and drop-off, any discrepancies should be reported to your Supervisor. To check laundry on return ensuring that quality of work meets with required standards. To assist Supervisors with stock takes of all operating equipment and property inventories. Responsible for the upkeep of all housekeeping equipment. To inform Supervisors when re-placement of machinery, cleaning materials, etc. are required. Ensure the crockery, glassware ,cutlery and table linen stores are monitored and maintained effectively To ensure that any damages or stains to carpets or soft furnishings are reported to your Supervisor immediately. To ensure all electrical appliances within the properties are operated correctly and safely at all times. Reporting issues immediately when any problems found To ensure all designated storage areas within assigned properties are kept clean and organised To attend to client and guest requests promptly and efficiently, ensuring to keep your Supervisor informed of any requests that may require authorisation. Responsible for the placing accurate food orders through the Housekeeping office when clients and guests are in residence. Maintain and re-order supplies adhering to the household's entitlement. Check all deliveries for quantity and quality informing the office immediately of any discrepancies/quality issues. To report all maintenance to appropriate department depending on location If requested, assist Client with all aspects of wardrobe management including the packing and unpacking of all belongings To ensure any personal items left in properties, are reported to the Supervisor immediately and dealt with in the correct manner. To ensure personal appearance is kept neat and tidy at all times. Jewellery is kept to a minimum. Responsible for the cleanliness of the uniform provided. Responsible for your work mobile phone and to ensure charged at all times and in working order. To respect at all times the nature of the company's business and adhere to the strict code of conduct and confidentiality. To comply with all Health and Safety regulations. To ensure a professional approach is undertaken in performing duties when interacting with Principals, clients, colleagues and external providers, with particular emphasis on maintaining confidentiality. To be flexible with working rotating shifts including weekends and Bank Holidays. To carry out any other reasonable requests specific to the location of work as directed by management Qualifications / Training Health and safety training Safe handling of hazardous chemicals training Knowledge/Experience/Skills/Abilities Previous professional housekeeping experience working in private homes or at least 5 star hotels The ability to sustain the physical demands of the role Able to speak and understand a high level of English Possess a valid UK driver's License, preferably manual Personal Attributes Enjoys housekeeping and strives to a high standard of cleaning Self-motivated and responsible Able to carry out instructions and follow them through thoroughly Able to work alone and in a team Courteous and professional to guests Honest and hardworking Professional, respectful and discreet, including maintaining confidentiality at all times Friendly and available to provide a 6 star hospitality experience Flexible and adaptable with working shift patterns, particularly during the high season Hospitality/cleanliness focused Pride in their work and the impact good housekeeping has on the guest and company Humble and efficient - taking ownership of the properties and their role within the team Eye for detail Must have own transport Apply now.
Mar 28, 2024
Full time
Housekeeper Seasonal London Competitive This role requires flexibility during our busy season is key with regards to hours and days worked. Dedicated to providing a 6-star quality private concierge service to our exclusive clients. UKME ensures that the properties, we maintain are presented to the highest standard possible. This is an exciting role for a talented individual who is looking for a new challenge, wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service. We are looking for a Housekeeper to undertake the following duties on a day-to-day basis: Key Responsibilities To clean assigned properties to the highest standard of cleanliness and ensure standards remain consistent in and out of season - in a 'state of readiness' This includes but is not limited to: Keep all hallways, staircases and lifts clean and tidy. Washing down, dusting, polishing, vacuum cleaning, sweeping and mopping by using the correct products and equipment. Keep all Bathrooms clean and tidy such as baths, Showers, lavatories, tiles , mirrors, vanity units and floors, Keep all Kitchens clean and tidy, washing dishes, pans, ovens, hobs, cupboards, floors and shelves. Run all water outlets on a regular basis from the Kitchens, bathrooms and cloakrooms to prevent legionella growth. Complete records and report any water temperature or pressure fluctuation. Turn mattresses periodically with the help of others, following health and safety procedures at all times. Responsible for pre-arrival set-ups, during stay services, departure deep cleaning, low season housekeeping maintenance of assigned properties as directed by Management. Responsible for the opening and closing of assigned properties - disarming alarms at the start of a shift and re-setting the alarms at the end of a shift. Any problems with alarms must be reported to the Housekeeping Office or Security immediately. To ensure any persons entering your place of work are legitimate staff or contractors - no access should be given to any persons unless prior arrangements have been made via the Housekeeping Office. To ensure any contractors working in properties adhere to company policy and keep workplace neat and tidy at all times. To report any maintenance issues within properties to your Supervisor and Property Department To process all large quantities of laundry for pickup and drop-off, any discrepancies should be reported to your Supervisor. To check laundry on return ensuring that quality of work meets with required standards. To assist Supervisors with stock takes of all operating equipment and property inventories. Responsible for the upkeep of all housekeeping equipment. To inform Supervisors when re-placement of machinery, cleaning materials, etc. are required. Ensure the crockery, glassware ,cutlery and table linen stores are monitored and maintained effectively To ensure that any damages or stains to carpets or soft furnishings are reported to your Supervisor immediately. To ensure all electrical appliances within the properties are operated correctly and safely at all times. Reporting issues immediately when any problems found To ensure all designated storage areas within assigned properties are kept clean and organised To attend to client and guest requests promptly and efficiently, ensuring to keep your Supervisor informed of any requests that may require authorisation. Responsible for the placing accurate food orders through the Housekeeping office when clients and guests are in residence. Maintain and re-order supplies adhering to the household's entitlement. Check all deliveries for quantity and quality informing the office immediately of any discrepancies/quality issues. To report all maintenance to appropriate department depending on location If requested, assist Client with all aspects of wardrobe management including the packing and unpacking of all belongings To ensure any personal items left in properties, are reported to the Supervisor immediately and dealt with in the correct manner. To ensure personal appearance is kept neat and tidy at all times. Jewellery is kept to a minimum. Responsible for the cleanliness of the uniform provided. Responsible for your work mobile phone and to ensure charged at all times and in working order. To respect at all times the nature of the company's business and adhere to the strict code of conduct and confidentiality. To comply with all Health and Safety regulations. To ensure a professional approach is undertaken in performing duties when interacting with Principals, clients, colleagues and external providers, with particular emphasis on maintaining confidentiality. To be flexible with working rotating shifts including weekends and Bank Holidays. To carry out any other reasonable requests specific to the location of work as directed by management Qualifications / Training Health and safety training Safe handling of hazardous chemicals training Knowledge/Experience/Skills/Abilities Previous professional housekeeping experience working in private homes or at least 5 star hotels The ability to sustain the physical demands of the role Able to speak and understand a high level of English Possess a valid UK driver's License, preferably manual Personal Attributes Enjoys housekeeping and strives to a high standard of cleaning Self-motivated and responsible Able to carry out instructions and follow them through thoroughly Able to work alone and in a team Courteous and professional to guests Honest and hardworking Professional, respectful and discreet, including maintaining confidentiality at all times Friendly and available to provide a 6 star hospitality experience Flexible and adaptable with working shift patterns, particularly during the high season Hospitality/cleanliness focused Pride in their work and the impact good housekeeping has on the guest and company Humble and efficient - taking ownership of the properties and their role within the team Eye for detail Must have own transport Apply now.
We are WSP - Join us and make your career future ready! In today s world it s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world. When considering a career move it s vital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2023 and beyond Find out more about our business by visiting our website and discover what awaits you at WSP. YOUR TEAM The UK Business Administration team is the backbone of the UK WSP business and is absolutely key to the smooth running of the business. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Business and Project Support, Document and Accessibility specialists, Graphics and of course Concierge. We also have a Personal Assistant network providing support to our senior directors. You will be responsible for creating an inspiring environment where people can relax and deliver exceptional work. This role will collaborate with teams such as Facilities Management, IT and Business Administration to facilitate and respond to visitor, internal client and office requests. You will be able to meet your colleagues (remotely and in person), share tips and best practice, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas. You will report to the Concierge Lead. You will be required to work from the office full time due to the nature of the role Your new role, what's involved? This role is required to strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations with a view to manage and implement approaches that add value to their experience and contribute to a culture of continuous improvement. Your focus will be delivering a positive visitor experience and office environment through welcoming clients, visitors and contractors. Your approach will result in a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner. This is an exciting and varied role, and a snapshot of your typical tasks might include: Provide support in answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages. Maintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures. Manage meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests. Assist with new starters and onboarding including facilitating Right-To-Work checks and conducting office tours and inductions. Use your excellent local knowledge to provide support and advice to visitors and colleagues (ie recommending local restaurants, booking taxis, navigating train timetables etc). Provide support to office Location Directors, including providing assistance with completing Business Continuity Plans. Coordinate and support local office events, adding creative thinking by suggesting ideas and engage with relevant teams to facilitate and deliver a great experience. Office porterage as required, including office moves, furniture moves, deliveries and collections. Order PPE and stationery. Support the wider Business Administration team by working from the central mailbox during periods of quiet workload. We'd love to hear from you if you have: Extensive experience in a client facing role or similar role providing front of house service. Experience in managing compliance in relation to visitor sign in procedures and health and safety. Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel. Strong verbal and written communication skills, with excellent attention to detail. Can build effective working relationships with colleagues and have the ability to communicate clearly and openly. Are self-motivated and display initiative. A professional and confident manner and can lead by example by promoting and maintaining a high level of professional behaviours. What's in it for you? Work-life balance? WSP recognises that work is only one part of your life and making time for other things is important whether that s for your families, friends, or yourself. Our hybrid working policy allows the flexibility to work from the comfort of your own home as well as collaborating in our contemporary offices across the UK. Inclusivity & Diversity? We want our people to achieve rewarding careers, bringing their whole selves to work. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP. Our employee resource groups VIBE (LGBTQ+ employees), CREED (Championing Racial Equality and Ethnic Diversity) and our Gender Balance Group, in tandem with WSP s Neurodiverse Community Group, WSP Connect Group (visible and non-visible disabilities) help us promote the right environment for you to reach your full potential. Health & Wellbeing? We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Med24 gives you and your family unrestricted telephone access to an NHS doctor where you can call day or night or have a face-to-face video consultation. Flex your time? For improved work life balance, WSP offers the WSP Hour which enables you to take one hour per day to do as you wish and make up the time earlier or later that day. We also offer part time and flexible working arrangements plus the option to flex your bank holiday entitlement to suit you. Your development? We appreciate that development and training is important to you and that s why we have a supportive environment that invests in your development, whether that s chartership, training or mentoring. Apply now and be the future of WSP! Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. Please note WSP reserves the right to close the vacancy before the advertised closing date.
Mar 28, 2024
Full time
We are WSP - Join us and make your career future ready! In today s world it s important to work for a company that has clear purpose, giving back to communities and supporting what is truly important in the world. When considering a career move it s vital to work for a business that is aligned to your values and goals, a place where you can belong. See what WSP stands for in 2023 and beyond Find out more about our business by visiting our website and discover what awaits you at WSP. YOUR TEAM The UK Business Administration team is the backbone of the UK WSP business and is absolutely key to the smooth running of the business. With clearly defined career pathways and exciting opportunities to develop, the team is made up of a Business Support team consisting of Business and Project Support, Document and Accessibility specialists, Graphics and of course Concierge. We also have a Personal Assistant network providing support to our senior directors. You will be responsible for creating an inspiring environment where people can relax and deliver exceptional work. This role will collaborate with teams such as Facilities Management, IT and Business Administration to facilitate and respond to visitor, internal client and office requests. You will be able to meet your colleagues (remotely and in person), share tips and best practice, proactively contribute to ensuring a safe and healthy working environment, and get involved in new initiatives and ideas. You will report to the Concierge Lead. You will be required to work from the office full time due to the nature of the role Your new role, what's involved? This role is required to strike the appropriate balance between client care and office facilitation requirements. You will gain knowledge of our visitors and their expectations with a view to manage and implement approaches that add value to their experience and contribute to a culture of continuous improvement. Your focus will be delivering a positive visitor experience and office environment through welcoming clients, visitors and contractors. Your approach will result in a high standard of client and employee care by proactively dealing with queries or issues in a timely and professional manner. This is an exciting and varied role, and a snapshot of your typical tasks might include: Provide support in answering telephone calls in a timely, professional manner, directing calls as necessary and taking messages. Maintain correct visitor sign-in protocols and comply with health and safety and GDPR policies and procedures. Manage meeting rooms, including facilitating set up of AV, Tele/Video conferencing facilities, refreshments, IT assistance and other general requests. Assist with new starters and onboarding including facilitating Right-To-Work checks and conducting office tours and inductions. Use your excellent local knowledge to provide support and advice to visitors and colleagues (ie recommending local restaurants, booking taxis, navigating train timetables etc). Provide support to office Location Directors, including providing assistance with completing Business Continuity Plans. Coordinate and support local office events, adding creative thinking by suggesting ideas and engage with relevant teams to facilitate and deliver a great experience. Office porterage as required, including office moves, furniture moves, deliveries and collections. Order PPE and stationery. Support the wider Business Administration team by working from the central mailbox during periods of quiet workload. We'd love to hear from you if you have: Extensive experience in a client facing role or similar role providing front of house service. Experience in managing compliance in relation to visitor sign in procedures and health and safety. Good working knowledge of Microsoft 365, including Word, PowerPoint and Excel. Strong verbal and written communication skills, with excellent attention to detail. Can build effective working relationships with colleagues and have the ability to communicate clearly and openly. Are self-motivated and display initiative. A professional and confident manner and can lead by example by promoting and maintaining a high level of professional behaviours. What's in it for you? Work-life balance? WSP recognises that work is only one part of your life and making time for other things is important whether that s for your families, friends, or yourself. Our hybrid working policy allows the flexibility to work from the comfort of your own home as well as collaborating in our contemporary offices across the UK. Inclusivity & Diversity? We want our people to achieve rewarding careers, bringing their whole selves to work. We celebrate integrity and treat people with respect, supporting each other and embracing diversity to create a culture of inclusion and belonging at WSP. Our employee resource groups VIBE (LGBTQ+ employees), CREED (Championing Racial Equality and Ethnic Diversity) and our Gender Balance Group, in tandem with WSP s Neurodiverse Community Group, WSP Connect Group (visible and non-visible disabilities) help us promote the right environment for you to reach your full potential. Health & Wellbeing? We are committed to supporting our people, giving you the tools to make improvements to your health and wellbeing through our Thrive programme. Med24 gives you and your family unrestricted telephone access to an NHS doctor where you can call day or night or have a face-to-face video consultation. Flex your time? For improved work life balance, WSP offers the WSP Hour which enables you to take one hour per day to do as you wish and make up the time earlier or later that day. We also offer part time and flexible working arrangements plus the option to flex your bank holiday entitlement to suit you. Your development? We appreciate that development and training is important to you and that s why we have a supportive environment that invests in your development, whether that s chartership, training or mentoring. Apply now and be the future of WSP! Here at WSP we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity/paternity. As a Disability Confident leader, we will interview all disabled applicants who meet the essential criteria, please let us know if you require any workplace adjustments in support of your application. Please note WSP reserves the right to close the vacancy before the advertised closing date.
We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in Farnborough - GU14 0LX. STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Shift Pattern - Monday to Friday Shift Times - 08:00 - 16:00 Pay Rate - 13.25 per hour 40 hours per week About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focussed experience Create an individual tailored visitor experience Provide site tours Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Must be a UK National SC Clearance required (Obtained through Securitas) Highest quality personal appearance. Flexible, professional and adept at working under pressure. Outstanding written and verbal communication skills. Customer oriented with a passion for high-level service. Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive. Punctual and trustworthy. Able to use initiative and highly adaptable. Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on. About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Mar 28, 2024
Full time
We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in Farnborough - GU14 0LX. STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Shift Pattern - Monday to Friday Shift Times - 08:00 - 16:00 Pay Rate - 13.25 per hour 40 hours per week About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focussed experience Create an individual tailored visitor experience Provide site tours Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Must be a UK National SC Clearance required (Obtained through Securitas) Highest quality personal appearance. Flexible, professional and adept at working under pressure. Outstanding written and verbal communication skills. Customer oriented with a passion for high-level service. Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive. Punctual and trustworthy. Able to use initiative and highly adaptable. Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on. About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
Mar 27, 2024
Full time
Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
ISSLivv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London. We provide solutions that contribute to better business performance, and we believe that people make places and places make people. We are seeking a Cover Corporate Receptionist to be based across a number of corporate buildings in Westminster. This is a lunch cover role working Monday - Friday, 12-3pm. You will be required to own all elements of the service - concierge, helpdesk, front of house, security, events management, mail & logistics, supplier management and workplace support. Your role will be to provide a seamless and effective customer journey experience which will include: Welcoming visitors and tenants Managing all client & visitor requests Processing all meeting room requests Organising meeting rooms to the desired level Building relationships effectively Be recognised as the natural go to person Be a brand ambassador for ISSLivv Workplace and the client site you represent To be successful in this role you will need: Excellent communication and customer service skills To be able to work on own initiative and as part of a team To be motivated, committed and flexible The ideal candidate will have relevant corporate/hospitality/customer service experience and ideally have experience working with systems (e.g. MS Office). Working for ISS will mean you are part of a company who are passionate about service and the people who work for us are at the heart of our business.
Mar 26, 2024
Full time
ISSLivv Workplace is a leading workplace experience and facility management company who provide workplace and administration services to prestigious client sites across London. We provide solutions that contribute to better business performance, and we believe that people make places and places make people. We are seeking a Cover Corporate Receptionist to be based across a number of corporate buildings in Westminster. This is a lunch cover role working Monday - Friday, 12-3pm. You will be required to own all elements of the service - concierge, helpdesk, front of house, security, events management, mail & logistics, supplier management and workplace support. Your role will be to provide a seamless and effective customer journey experience which will include: Welcoming visitors and tenants Managing all client & visitor requests Processing all meeting room requests Organising meeting rooms to the desired level Building relationships effectively Be recognised as the natural go to person Be a brand ambassador for ISSLivv Workplace and the client site you represent To be successful in this role you will need: Excellent communication and customer service skills To be able to work on own initiative and as part of a team To be motivated, committed and flexible The ideal candidate will have relevant corporate/hospitality/customer service experience and ideally have experience working with systems (e.g. MS Office). Working for ISS will mean you are part of a company who are passionate about service and the people who work for us are at the heart of our business.
We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in Farnborough - GU14 0LX. STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Shift Pattern - Monday to Friday Shift Times - 08:00 - 16:00 Pay Rate - £13.25 per hour 40 hours per week About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: services/on-site/stars/ Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focussed experience Create an individual tailored visitor experience Provide site tours Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Must be a UK National SC Clearance required (Obtained through Securitas) Highest quality personal appearance. Flexible, professional and adept at working under pressure. Outstanding written and verbal communication skills. Customer oriented with a passion for high-level service. Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive. Punctual and trustworthy. Able to use initiative and highly adaptable. Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on. About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Mar 26, 2024
Full time
We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in Farnborough - GU14 0LX. STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Shift Pattern - Monday to Friday Shift Times - 08:00 - 16:00 Pay Rate - £13.25 per hour 40 hours per week About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: services/on-site/stars/ Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focussed experience Create an individual tailored visitor experience Provide site tours Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Must be a UK National SC Clearance required (Obtained through Securitas) Highest quality personal appearance. Flexible, professional and adept at working under pressure. Outstanding written and verbal communication skills. Customer oriented with a passion for high-level service. Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive. Punctual and trustworthy. Able to use initiative and highly adaptable. Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on. About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
WTW is committed to providing independent expert employee healthcare advice to ensure our clients stay fit for business. Job Purpose: To provide support to the Healthcare Concierge and Advocate Teams with booking appointment call backs Key Responsibilities: To answer inbound calls to the Medical line in a professional, friendly and timely manner To book appointments in the nurses and advocate team diaries in accordance with the departments processes To notify the Administration Team of any employees who are not showing active memberships To notify the Administration Team of any employee changes of addresses To redirect any calls to the correct department or insurer To transfer urgent calls to the Priority nurses following the department processes To check the Voicemail messages when asked to do so Undertake other duties as required by the Healthcare Concierge Manager In addition, all of WTW employees are required to: Adhere to all WTW's company values, policies and procedures, including Equality and Diversity and Health and Safety Maintain confidentiality; all company, client and insurer information should be kept in confidence and not released to unauthorised persons Undertake appropriate mandatory training and development as required by the business Participate in WTW's Performance Development and appraisal scheme • Minimum 5 GCSEs (A - C or equivalent), including Mathematics and English Language • Excellent skills in Microsoft Excel / Word• Experience of working in an office environment • Client facing experience with excellent customer service• To be able to work 37 hours per week (normal shift 8am-4pm)• Numerate and attention to detail with accuracy • Ability to work with minimum supervision and to deadlines• Excellent interpersonal skills - liaising with clients and insurersEqual Opportunities EmployerWillis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.
Mar 25, 2024
Full time
WTW is committed to providing independent expert employee healthcare advice to ensure our clients stay fit for business. Job Purpose: To provide support to the Healthcare Concierge and Advocate Teams with booking appointment call backs Key Responsibilities: To answer inbound calls to the Medical line in a professional, friendly and timely manner To book appointments in the nurses and advocate team diaries in accordance with the departments processes To notify the Administration Team of any employees who are not showing active memberships To notify the Administration Team of any employee changes of addresses To redirect any calls to the correct department or insurer To transfer urgent calls to the Priority nurses following the department processes To check the Voicemail messages when asked to do so Undertake other duties as required by the Healthcare Concierge Manager In addition, all of WTW employees are required to: Adhere to all WTW's company values, policies and procedures, including Equality and Diversity and Health and Safety Maintain confidentiality; all company, client and insurer information should be kept in confidence and not released to unauthorised persons Undertake appropriate mandatory training and development as required by the business Participate in WTW's Performance Development and appraisal scheme • Minimum 5 GCSEs (A - C or equivalent), including Mathematics and English Language • Excellent skills in Microsoft Excel / Word• Experience of working in an office environment • Client facing experience with excellent customer service• To be able to work 37 hours per week (normal shift 8am-4pm)• Numerate and attention to detail with accuracy • Ability to work with minimum supervision and to deadlines• Excellent interpersonal skills - liaising with clients and insurersEqual Opportunities EmployerWillis Towers Watson believes that effectively managing a diverse workforce is vital to our business strategy. We have an obligation to our organization, ourselves and our clients to hire and develop the best people we can find. We will continually review our policies and practices to ensure that all areas of the employment process (including recruiting, hiring, work assignments, compensation, benefits, promotions, transfers, company-sponsored development programs and overall workplace experience) are free from discriminatory practices. We are committed to equal employment opportunities at Willis Towers Watson.
STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine impeccable customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service. Shift Pattern - Monday to Friday (Days) Shift Times - Monday - Thursday 10:00 - 18:00, Friday 09:00 - 17:00 Pay Rate - 15.69 per hour Weekly Hours - 40 hrs per week Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ About the Role Your responsibilities will include: Experience in customer service/customer facing role Flexible, professional attitude Reliable and customer focused with a commitment to exemplary service Adept at working under pressure Outstanding communication skills both written and oral Proactive, discreet and motivated Extremely well presented Ability to work alone and as part of a team Self-aware and motivated IT Literate with a good knowledge of Microsoft packages including outlook and office Essential criteria: 5 year checkable history UK National No dual nationality Exceptional Customer service skills Computer literate Outgoing and approachable DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Mar 25, 2024
Full time
STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine impeccable customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and much more with a discreet and vigilant security service. Shift Pattern - Monday to Friday (Days) Shift Times - Monday - Thursday 10:00 - 18:00, Friday 09:00 - 17:00 Pay Rate - 15.69 per hour Weekly Hours - 40 hrs per week Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ About the Role Your responsibilities will include: Experience in customer service/customer facing role Flexible, professional attitude Reliable and customer focused with a commitment to exemplary service Adept at working under pressure Outstanding communication skills both written and oral Proactive, discreet and motivated Extremely well presented Ability to work alone and as part of a team Self-aware and motivated IT Literate with a good knowledge of Microsoft packages including outlook and office Essential criteria: 5 year checkable history UK National No dual nationality Exceptional Customer service skills Computer literate Outgoing and approachable DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Workplace Experience Host Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
Mar 24, 2024
Full time
Workplace Experience Host Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
Workplace Experience Host Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
Mar 24, 2024
Full time
Workplace Experience Host Job Summary: This position is responsible for performing various administrative tasks, including answering telephones and giving information to employees and guests; often the first point of engagement with employees and visitors. Responsible for making a good first impression for the organization, which can affect the organization's success. Responsible for all administrative/reception needs including but not limited to managing calls and calendar scheduling. Essential Duties and Key Responsibilities: Greets employees and announces clients, applicants, and visitors. Conducts guest registration through badging software. Arranges escorts as needed. Issues visitor passes and validates parking Assists with scheduling and preparing meeting and conference rooms. Coordinates setup of conference/meetings rooms. Arranges for and reserves projectors and other meeting equipment, ensuring equipment is in good operating condition. Arranges video and/or web conferencing as needed. Provides personal services to employees and guests such as arrangement of local transportation, office wayfinding, lobby appearance management, visitor volume tracking & reporting, visitor refreshments, storytelling & building tours, meal orders, guest & administrative support (preparation of meeting materials), and other services as needed. Coordinates catering for meeting and events. Maintains neat appearance reception area, conference rooms caf and other common areas. Requests building and housekeeping services as needed. Periodically inspects common area equipment to ensure good operating condition. Arranges equipment service as needed. Assists the Workplace Experience Team and CBRE community with general administrative support including all mail services, event management, desk booking, bike locker management, etc. Requests building and/or equipment services as needed. Assists with the CBRE community on-boarding process, including new employee orientation, training, equipment and software ordering - workflow assistance and welcoming procedures and first day orientation management. Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management. Responds to community requests and complaints regarding Workplace Experience services. Ensure safety standards are met by those delivery workplace experience services; whether CBRE employees or third-party service providers. Manages facilities and office requests, follow up on all request upon completion and escalate recurring issues. Manage reception stock and ensure system is in place to ensure optimum levels Any other task suitable and agreeable within scope Site Specific: Reception Promptly and efficiently deal with telephone calls in a welcoming positive manner Take and pass on accurate messages as required using multiple technology's (Email, Skype) Courteously greet and interact with visitors to the premises in line with host Deal with any other reception duties as required Manage room and hospitality bookings Hospitality Setting up meeting rooms Arranging hospitality Organising catering Diary management and planning Responsible for opening and locking up the pantry Customer service Deal with any enquiries in a prompt and efficient manner Anticipate needs and offer assistance wherever possible To immediately raise any health and safety concerns to your manager or team leader Communication Skills: Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees. Financial Knowledge: Requires good knowledge of financial terms and principles. Strategic and Interpersonal Skills: Ability to solve problems and deal with a variety of options in complex situations. Additional Skills: Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Comfortable with and embracing of new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications. Results oriented - ability to achieve business goals, with a concern for working well, surpassing standards of excellence and passion for challenges. Customer focussed - develop strong customer relationships by listening to and satisfying customer needs. Drives accountability - ability to establish clear, measurable goals, taking ownership of responsibilities and commitments to those goals and moving others to responsibility for their goals Qualifications / Experience / Professional Memberships: Degree or qualifications at further education level preferable A minimum of 1 - 2 years related experience (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service roles) is preferred. Experience in facilities management and/or dealing with suppliers/contractors beneficial
We have a fantastic and exciting opportunity for an experienced Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Milton Keynes, MK7 8LE. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Mon - Fri 08:00 - 18:00 47.5 Hours 11.92 per hour Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Mar 24, 2024
Full time
We have a fantastic and exciting opportunity for an experienced Front Of House Receptionist to join our STARS team. Working for one of our high-profile clients in Milton Keynes, MK7 8LE. STARS at Securitas provide a "two roles in one" service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Reception Services, Front of House, Concierge, Facilities, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Mon - Fri 08:00 - 18:00 47.5 Hours 11.92 per hour Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focused experience Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Administrative duties Switchboard Mail management - incoming/outgoing Activate Barrier Control for Identified Services/Visitors Respond appropriately to varying and fast changing priorities Alarm Monitoring Monitor CCTV Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Highest quality personal appearance Flexible, professional and adept at working under pressure Outstanding written, verbal and oral communication skills Customer oriented with a passion for high-level service Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive Punctual and trustworthy Able to use initiative and highly adaptable Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role ideally within a corporate environment Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on Essential criteria: 5 year checkable history Exceptional Customer service skills Computer literate DE&I Securitas is an all-inclusive employer, and we encourage individuality within our company. We believe that diversity and inclusion are not just buzzwords, but integral parts of our business strategy. Our goal is to create an environment where every employee feels that they belong regardless of their background or identity. Our belonging strategy has three pillars, how you join us and develop your career, the way we lead our teams fair pay and benefits. To achieve this, we have a number of initiatives: employee networks which are a safe space to build communities and influence practices, Race at Work Charter, Armed Forces Covenant, Disability Confident, Reasonable Adjustment Passport, Domestic Abuse Charter, Healthy Workplace Awards and we are leading the way in the Neurodiversity Top Employer Certification. We celebrate our differences throughout the year by recognising significant dates such as BSL Week, International Women's Day, PRIDE, Black History Month and many more. If you want to learn more visit our website. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in Farnborough - GU14 0LX. STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Shift Pattern - Monday to Friday Shift Times - 08:00 - 16:00 Pay Rate - 13.25 per hour 40 hours per week About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focussed experience Create an individual tailored visitor experience Provide site tours Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Must be a UK National SC Clearance required (Obtained through Securitas) Highest quality personal appearance. Flexible, professional and adept at working under pressure. Outstanding written and verbal communication skills. Customer oriented with a passion for high-level service. Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive. Punctual and trustworthy. Able to use initiative and highly adaptable. Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on. About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Mar 23, 2024
Full time
We have an amazing opportunity for an experienced customer focused, front of house brand ambassador to join our STARS team. Working for our high-profile client in Farnborough - GU14 0LX. STARS at Securitas combine customer service and security service to our clients, their staff, visitors and customers. We combine excellent customer service across a wide range of roles including Front of House, Concierge, Office Management/Coordination, Administration and third party vendor management and much more all combined with a discreet and vigilant security service. Shift Pattern - Monday to Friday Shift Times - 08:00 - 16:00 Pay Rate - 13.25 per hour 40 hours per week About the Role Our STARS deliver a consistently high-end, comprehensive, and discreet security-focused hosting experience to all visitors, guests, and employees at the designated site(s). STARS ensure the safety and protection of customer's people, property, and information always, in a knowledgeable, professional, and service-oriented manner, ensuring an unobtrusive and comfortable environment. STARS are the recognised central point of contact for all Front of House operations, delivering a smooth and seamless execution throughout the premises. We combine best in class, impeccable front of house services with enhanced security awareness training. Vetted to BS7858 our STARS complete bespoke training, tailored to meet the specific needs of our clients. Learn more about the Security Trained Assistance and Reception Services (STARS) Programme here: (url removed)/services/on-site/stars/ Responsibilities: Meet and greet all staff, visitors and contractors in a professional and personable manner Deliver a consistently high-end customer focussed experience Create an individual tailored visitor experience Provide site tours Embody a high-performance approach and encourage colleagues to do the same Ensure the workplace (reception, lobby, office, etc.) is visually of a high standard Work closely with client contacts (Facilities Manager, Office Manager, etc.) to ensure the office and/or front of house environment is a great place to visit and work Assist in emergency situations Provide timely and accurate information Respond appropriately to varying and fast changing priorities Build strong rapport with reoccurring customers (client staff, visitors, contractors, etc.) Represent Securitas and the client organisation in a manner that is in-keeping with the values, brand identity and culture of both Essential Skills Must be a UK National SC Clearance required (Obtained through Securitas) Highest quality personal appearance. Flexible, professional and adept at working under pressure. Outstanding written and verbal communication skills. Customer oriented with a passion for high-level service. Working knowledge of administrative computer packages such as MS Office, GSuite, etc. Polite and proactive. Punctual and trustworthy. Able to use initiative and highly adaptable. Experienced in Customer Service, Front of House, Concierge, Hosting or Customer facing role Demonstrate the values of integrity, vigilance and helpfulness which Securitas prides itself on. About Company Join Today and Build a Better Tomorrow! At Securitas we are united by our purpose of helping make your world a safer place, we are committed to ethics, sustainability, and compliance, our core values - Integrity, Vigilance and Helpfulness .We have created a culture where our people are empowered to be the best they can be. We believe in celebrating our differences and creating a supportive environment where all voices are heard. Our colleagues are empowered to think big, fail fast and push the boundaries of innovation. As a purpose-led organisation, we aspire to make a difference every day - and we're looking for the best and brightest to join our team. Career opportunities to fuel your future, together we can invest in your professional and personal growth. No matter where you are in your career, there are many training and development opportunities. Your career is in your hands, and we will help you maximize your potential! We are always looking to grow too! That why we have been accredited as a Top Employer 5 years in a row. Join our team and use your talent and passion to help build a safer, healthier, and more efficient world. Benefits Health & Wellbeing Company pension and advice and planning Life assurance scheme Discounted gym memberships Wellness advice and support, including financial, emotional and physical Dental and Physical Health Plans Lifestyle Benefits Cycle to work scheme Car lease and new car purchasing schemes Discounts on high street brands, online shopping, holidays, days out and Arriva Bus Travel Mortgage Advise Payroll ISA's Eligibility for Costco Membership Learning & Development Support with further education 100's of eLearning courses Accredited courses by C&G, ILM, IOSH and SIA Leadership Development programs both local and global Giving Back Payroll Giving Working with charities such as Calderwood House, KPMB and Wooden Spoon Supporting local community initiatives Supporting people back to work with organisations such as TalkBack and Downs-Syndrome Org
Concierge Working, Surrey We are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that residents enjoy peaceful and secure living. Founded in 2005, today we manage £3billion+ in client assets and have over 230 employees across the group - and counting! Every day we work to achieve our vision: to make customers lives better, the Centrick way. So, who are we looking for? An engaging communicator with excellent spelling and grammar and confident IT skills, with the ability to use MS packages alongside a range of internal systems. You ll thrive in a fast-paced, fluid environment, and ideally, you ll have experience of working in a similar role. And what will you be doing? No two days are the same but the below gives you a flavour for some of the tasks you d typically be involved with. Even if you can t tick everything off from the list below but think you ve got what it takes, we d be keen for you to apply: - Sort all post and deliver to post boxes, managing signed for post in line with procedures - Report all concerns, complaints and issues to the Centrick Estate Management team - Patrol in quiet periods, making sure all areas are clean and tidy - Ensure that all keys/access devices are accounted for and signed out where applicable - Ensure CCTV is fully operational and provide recordings upon request by management or the police - Maintain a list of residents and contact information with the assistance of the Property Manager - Adhere to all site-specific rules, check lists and procedures for day and night shifts - Provide a helpful and knowledgeable service to all clients, visitors and contractors - Seek clarification or support when unsure of any site-specific procedures - Comply with Health & Safety rules at all times What s in it for you? We ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. - Competitive annual salary plus car allowance - Annual performance bonus - 25 days holiday rising with service (to 28 days), plus 8 bank holidays - Birthday Leave - Healthcare Cash Plan - Enhanced Family Leave - Perkbox employee benefits platform - Employee Assistance Programme - Enhanced Pension Scheme - Workplace Nursery Benefit - Long Service Awards - 1 paid CSR Day per year Other organisations may call this role Front Desk Manager, Front of House Manager, Resident Services Manager, Residence Concierge, Concierge Operator, Porter, Receptionist, Reception Manager, Host, Hostess, Day Concierge, Night Concierge, or Hospitality Manager. At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. So, if you want to take the next step in your career as a Concierge, please apply via the button shown.
Mar 22, 2024
Contractor
Concierge Working, Surrey We are Centrick. We are the go-to experts specialising in all things residential and commercial property, with a national presence. ARMA accredited, with an IRPM-trained team, we provide building & estate management services for developments of all sizes, residential and mixed-use, in multiple locations across the UK. Committed to ensuring that residents enjoy peaceful and secure living. Founded in 2005, today we manage £3billion+ in client assets and have over 230 employees across the group - and counting! Every day we work to achieve our vision: to make customers lives better, the Centrick way. So, who are we looking for? An engaging communicator with excellent spelling and grammar and confident IT skills, with the ability to use MS packages alongside a range of internal systems. You ll thrive in a fast-paced, fluid environment, and ideally, you ll have experience of working in a similar role. And what will you be doing? No two days are the same but the below gives you a flavour for some of the tasks you d typically be involved with. Even if you can t tick everything off from the list below but think you ve got what it takes, we d be keen for you to apply: - Sort all post and deliver to post boxes, managing signed for post in line with procedures - Report all concerns, complaints and issues to the Centrick Estate Management team - Patrol in quiet periods, making sure all areas are clean and tidy - Ensure that all keys/access devices are accounted for and signed out where applicable - Ensure CCTV is fully operational and provide recordings upon request by management or the police - Maintain a list of residents and contact information with the assistance of the Property Manager - Adhere to all site-specific rules, check lists and procedures for day and night shifts - Provide a helpful and knowledgeable service to all clients, visitors and contractors - Seek clarification or support when unsure of any site-specific procedures - Comply with Health & Safety rules at all times What s in it for you? We ve fostered a values driven, inclusive environment for our people so that they enjoy coming to work every day. Not only will you have access to all of the below rewards & benefits, but you ll enjoy access to Centrick Academy, our learning platform, as well as having the opportunity to undertake industry qualifications and further your professional development. - Competitive annual salary plus car allowance - Annual performance bonus - 25 days holiday rising with service (to 28 days), plus 8 bank holidays - Birthday Leave - Healthcare Cash Plan - Enhanced Family Leave - Perkbox employee benefits platform - Employee Assistance Programme - Enhanced Pension Scheme - Workplace Nursery Benefit - Long Service Awards - 1 paid CSR Day per year Other organisations may call this role Front Desk Manager, Front of House Manager, Resident Services Manager, Residence Concierge, Concierge Operator, Porter, Receptionist, Reception Manager, Host, Hostess, Day Concierge, Night Concierge, or Hospitality Manager. At Centrick, we believe having diverse teams in which everyone can be their authentic self is key to our success. We encourage people from all backgrounds to apply and we don't discriminate based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability or age. So, if you want to take the next step in your career as a Concierge, please apply via the button shown.
Role: Partner Marketing Executive Location: Reading / Remote Duration: Initially until June 2022 (extension likely) Rate: up to £194/day PAYE The Role: As a UKMC (UK Marketing Concierge) Partner Executive, you will be responsible for supporting the PMAs with their through-partner marketing campaigns that align to the Solution Areas: (Business Applications; Intelligent Cloud and Modern Workplace and Security). You will work with some named partners where you will help them to develop campaign plans and then raise the Purchase Orders and provide reporting to the PMAs and you will also own a partner programme which will involve meeting the partners (over Teams mostly) and sharing our vision and the outcomes we are trying to drive. Work with the partners to ensure they are building plans that are fit for purpose and will deliver agreed outcomes. You will then ensure that the partner delivers the campaigns in the allotted timescales and that they provide Proof of Execution (PoE) before being paid. You will then provide reports on the ROI of those activities to the business through the monthly report. The PMAs will work with a selection of partners to execute local go-to-markets activities to drive new customers, revenue and consumption of our cloud products. You will also have responsibility for managing local GTM funding with quarterly accountability and adherence to the compliance policies. The role requires strength and passion for working with partners, driving for results and collaboration both internally and externally. This role has responsibility for the following: * Understanding the business priorities to share and guide the partners to Support them to create and deliver GTM campaigns * Raise POs both for your programmes and the team and follow up with partners for their PoE prior to approving invoices * Review Partners Proof of Execution (PoE)submitted and follow-up with Partners if any missing or not compliant to ensure they can be paid * Attention to detail and ability to keep accurate and up to date records of activity on the budget sheet using excel * Take compliance training and ensure that all activities you are doing are 100% compliant * Provide reporting to the rest of the team and business on partner performance * Own a partner programme, become the subject matter expert and manage execution and reporting for this programme * Being able to understand and communicate what Partner Marketing assets there are available and how the partners can access them including branding * Being able to articulate the value of the Partner Network, what the competencies are and what benefits there are and how to access those benefits * Building good working relationships with partners and communicating our priorities clearly to the partners and agreeing outcomes against specific investment * Driving actionable insights and feed these into the monthly report * Develop plans with partners and agree those with the relevant PMA-P to ensure that the partners are delivering the right Go to Market (GTM) Campaigns * Being able to understand the partner needs and offer them the right Marketing Concierge package and make introductions to the agencies. * Build internal relationships with the Territory Channel Managers (TCMs) and Partner Development Managers (PDMs) as appropriate. Work with them to understand the partners' strengths and the ecosystem. * Thrive in an environment that is fast paced and highly matrixed across many with varied priorities Experiences Required: * Min 3yrs experience of channel or product marketing, partner channel development, through partner marketing in the tech industry * Have an understanding of the marketing activities and how to advise partners on creating a go to market campaign * Good communication skills both written and verbal * Numeric and have the ability to work in excel and manage budgets * Ability to collaborate and work well in a team environment * Be a team player and willing to learn * A knowledge of the IT Industry and the partner channel within that is advisable * Thrive in an environment that is fast paced and highly matrixed across many teams with varied priorities * Bachelor degree required in Marketing / Business To apply please send your CV's in the first instance.
Dec 09, 2021
Full time
Role: Partner Marketing Executive Location: Reading / Remote Duration: Initially until June 2022 (extension likely) Rate: up to £194/day PAYE The Role: As a UKMC (UK Marketing Concierge) Partner Executive, you will be responsible for supporting the PMAs with their through-partner marketing campaigns that align to the Solution Areas: (Business Applications; Intelligent Cloud and Modern Workplace and Security). You will work with some named partners where you will help them to develop campaign plans and then raise the Purchase Orders and provide reporting to the PMAs and you will also own a partner programme which will involve meeting the partners (over Teams mostly) and sharing our vision and the outcomes we are trying to drive. Work with the partners to ensure they are building plans that are fit for purpose and will deliver agreed outcomes. You will then ensure that the partner delivers the campaigns in the allotted timescales and that they provide Proof of Execution (PoE) before being paid. You will then provide reports on the ROI of those activities to the business through the monthly report. The PMAs will work with a selection of partners to execute local go-to-markets activities to drive new customers, revenue and consumption of our cloud products. You will also have responsibility for managing local GTM funding with quarterly accountability and adherence to the compliance policies. The role requires strength and passion for working with partners, driving for results and collaboration both internally and externally. This role has responsibility for the following: * Understanding the business priorities to share and guide the partners to Support them to create and deliver GTM campaigns * Raise POs both for your programmes and the team and follow up with partners for their PoE prior to approving invoices * Review Partners Proof of Execution (PoE)submitted and follow-up with Partners if any missing or not compliant to ensure they can be paid * Attention to detail and ability to keep accurate and up to date records of activity on the budget sheet using excel * Take compliance training and ensure that all activities you are doing are 100% compliant * Provide reporting to the rest of the team and business on partner performance * Own a partner programme, become the subject matter expert and manage execution and reporting for this programme * Being able to understand and communicate what Partner Marketing assets there are available and how the partners can access them including branding * Being able to articulate the value of the Partner Network, what the competencies are and what benefits there are and how to access those benefits * Building good working relationships with partners and communicating our priorities clearly to the partners and agreeing outcomes against specific investment * Driving actionable insights and feed these into the monthly report * Develop plans with partners and agree those with the relevant PMA-P to ensure that the partners are delivering the right Go to Market (GTM) Campaigns * Being able to understand the partner needs and offer them the right Marketing Concierge package and make introductions to the agencies. * Build internal relationships with the Territory Channel Managers (TCMs) and Partner Development Managers (PDMs) as appropriate. Work with them to understand the partners' strengths and the ecosystem. * Thrive in an environment that is fast paced and highly matrixed across many with varied priorities Experiences Required: * Min 3yrs experience of channel or product marketing, partner channel development, through partner marketing in the tech industry * Have an understanding of the marketing activities and how to advise partners on creating a go to market campaign * Good communication skills both written and verbal * Numeric and have the ability to work in excel and manage budgets * Ability to collaborate and work well in a team environment * Be a team player and willing to learn * A knowledge of the IT Industry and the partner channel within that is advisable * Thrive in an environment that is fast paced and highly matrixed across many teams with varied priorities * Bachelor degree required in Marketing / Business To apply please send your CV's in the first instance.