e have an exciting and challenging new job opportunity for a Receptionist to join one of our law enforcement Government clients in Hammersmith, West London This is a full-time temporary role for an ongoing 5 months with a view to extend the contract further . The responsibilities of the role will include: Supporting offender management with case work Liaising with external partnerships, contractors etc. Logging work orders Ensuring that staff and service users are supported through efficient processes Responsible for setting up and maintain accurate offender and victim information on relevant approved databases Provide cover for an effective and efficient reception and telephone enquiry service. Receptionist will be on a rota basis. Will be a mixture of working in the office and working from home. You will be expected to go into the office 3 days a week. this role will be a split role with some administrative tasks in addition to providing reception cover. As an Administrator support will be given to Probation Practitioners by means of letters, case allocations, enforcement administration, setting up assessments, data entry and any other associated administrative tasks. It is essential to have good customer service and telephone manner, greeting people on probation, communication with staff and contractors, attention to detail, accuracy in recording, petty cash, post, good timekeeping, work well with the team and other staff and excellent communication skills. We are currently exploring options for late night reporting and it may required that this role will be part of that arrangement. As a receptionist Where necessary, issue petty cash / vouchers / warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures. " Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases. " Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail" Skills and Experience required Delivering at pace Strong communication skills both verbally and written is essential Use and work on your own initiative strong and comited ndividual who can adapt to unexpected situations Need to have good IT skills including proficiency using Microsoft Office Word, Excel, Teams etc. tackle challenges and in a competent and reliable way At least 1 year's administration experience is required. Salary: 12.43 with benefits of pension scheme and holiday. The hours are working 9-5 Monday - Friday in the office. 37 hours a week If you're looking to join the Public Sector work force with a "can do" attitude, then do not delay and apply today! Please note - any successful applicants will need to undergo extensive pre-employment checks, which includes 3 years' worth of referencing and a DBS check. This will take roughly 4 weeks to process after receiving an offer. Please apply online or contact Basheer at Basheer. removed) . Please remember to include your mobile telephone number, CV and the role you are applying for. If this role sounds like it's for you - please hit apply and one of our team will be in touch should you get through to the next stage! Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Mar 29, 2024
Seasonal
e have an exciting and challenging new job opportunity for a Receptionist to join one of our law enforcement Government clients in Hammersmith, West London This is a full-time temporary role for an ongoing 5 months with a view to extend the contract further . The responsibilities of the role will include: Supporting offender management with case work Liaising with external partnerships, contractors etc. Logging work orders Ensuring that staff and service users are supported through efficient processes Responsible for setting up and maintain accurate offender and victim information on relevant approved databases Provide cover for an effective and efficient reception and telephone enquiry service. Receptionist will be on a rota basis. Will be a mixture of working in the office and working from home. You will be expected to go into the office 3 days a week. this role will be a split role with some administrative tasks in addition to providing reception cover. As an Administrator support will be given to Probation Practitioners by means of letters, case allocations, enforcement administration, setting up assessments, data entry and any other associated administrative tasks. It is essential to have good customer service and telephone manner, greeting people on probation, communication with staff and contractors, attention to detail, accuracy in recording, petty cash, post, good timekeeping, work well with the team and other staff and excellent communication skills. We are currently exploring options for late night reporting and it may required that this role will be part of that arrangement. As a receptionist Where necessary, issue petty cash / vouchers / warrants for travel costs etc, maintaining appropriate records in line with local office financial procedures. " Organise the availability of appropriate equipment, materials, and facilities for activities relating to the management of cases. " Receive and distribute information and communications in an appropriate manner, e.g. telephone, paper, e-mail" Skills and Experience required Delivering at pace Strong communication skills both verbally and written is essential Use and work on your own initiative strong and comited ndividual who can adapt to unexpected situations Need to have good IT skills including proficiency using Microsoft Office Word, Excel, Teams etc. tackle challenges and in a competent and reliable way At least 1 year's administration experience is required. Salary: 12.43 with benefits of pension scheme and holiday. The hours are working 9-5 Monday - Friday in the office. 37 hours a week If you're looking to join the Public Sector work force with a "can do" attitude, then do not delay and apply today! Please note - any successful applicants will need to undergo extensive pre-employment checks, which includes 3 years' worth of referencing and a DBS check. This will take roughly 4 weeks to process after receiving an offer. Please apply online or contact Basheer at Basheer. removed) . Please remember to include your mobile telephone number, CV and the role you are applying for. If this role sounds like it's for you - please hit apply and one of our team will be in touch should you get through to the next stage! Brook Street are proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
Title: Services/Project Manager Location: Aberdeen (Bridge of Don) Duration: 6 months iO Associates are looking for a Services/Project Manager with over 5 years of experience in Oil & Gas, Nuclear industry, or a relevant engineering background to work within manufacturing operational environment. Their cutting-edge solutions and services are advancing the energy industry and making it safer, cleaner, click apply for full job details
Mar 29, 2024
Contractor
Title: Services/Project Manager Location: Aberdeen (Bridge of Don) Duration: 6 months iO Associates are looking for a Services/Project Manager with over 5 years of experience in Oil & Gas, Nuclear industry, or a relevant engineering background to work within manufacturing operational environment. Their cutting-edge solutions and services are advancing the energy industry and making it safer, cleaner, click apply for full job details
We are looking for an experienced and professional Medical Receptionist to join our client's team in Fitzrovia! Job title : Medical Receptionist Start date: ASAP Duration: Temp ongoing Working schedule : 8:30am-5:30pm, Monday to Friday- flexibility required around physicians Location : Fitzrovia Pay: 15-16phr We are looking for a friendly Receptionist to join our client. Your role as Receptionist is to provide exceptional front of house and reception services to all patients and physicians calling or visiting the clinic. Your main duties will include, but not be subject to: Provide front of house and reception services for the office Managing and responding to the customer's requirements and requests to ensure a high level of customer support Anticipate, welcome, and announce visitor arrivals Management of visitor access cards and signing in Operating the switchboard Responding to and interacts with a variety of individuals which may include patients, customers, referring physicians Telephone enquiries (internal & external) Handle couriers and post deliveries and collections Keep reception area neat and tidy Check e-mails and react accordingly May be a requirement to assist with other ad hoc/team projects Required knowledge, experience, and skills Experience within the medical industry Previous experience as a medical receptionist Strong administrative skills Excellent written and verbal English Able to work under pressure and ensure accuracy Excellent time management skills and ability to multitask and prioritise work Strong communication and organisational skills Benefits of being a temporary associate via Adecco Weekly pay Contract of Employment Annual leave accrual Access to an exclusive employee benefit and discount portal Ongoing support from a dedicated consultant Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Seasonal
We are looking for an experienced and professional Medical Receptionist to join our client's team in Fitzrovia! Job title : Medical Receptionist Start date: ASAP Duration: Temp ongoing Working schedule : 8:30am-5:30pm, Monday to Friday- flexibility required around physicians Location : Fitzrovia Pay: 15-16phr We are looking for a friendly Receptionist to join our client. Your role as Receptionist is to provide exceptional front of house and reception services to all patients and physicians calling or visiting the clinic. Your main duties will include, but not be subject to: Provide front of house and reception services for the office Managing and responding to the customer's requirements and requests to ensure a high level of customer support Anticipate, welcome, and announce visitor arrivals Management of visitor access cards and signing in Operating the switchboard Responding to and interacts with a variety of individuals which may include patients, customers, referring physicians Telephone enquiries (internal & external) Handle couriers and post deliveries and collections Keep reception area neat and tidy Check e-mails and react accordingly May be a requirement to assist with other ad hoc/team projects Required knowledge, experience, and skills Experience within the medical industry Previous experience as a medical receptionist Strong administrative skills Excellent written and verbal English Able to work under pressure and ensure accuracy Excellent time management skills and ability to multitask and prioritise work Strong communication and organisational skills Benefits of being a temporary associate via Adecco Weekly pay Contract of Employment Annual leave accrual Access to an exclusive employee benefit and discount portal Ongoing support from a dedicated consultant Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Data Analyst for an initial 12 month contract with option to extend on a rate of £40,797-£47,477/annum. This role will be hybrid working with 2 days per week in the office. Responsibilities: - To ensure optimal performance and efficiency, you will review and maintain the IDOX/Uniform environment and its associated services. A strong focus on analysis and attention to detail will contribute to providing high-quality business intelligence. - You will be working within the organisation's busy Planning department reporting to the Planning business manager and will be responsible for supporting the Planning department to identify process improvements and work with the team in an agile way to design and implement new processes in the organisation's IDOX/Uniform case management system. - Analyse, build, test, deploy and support fit-for-purpose case management software changes to specified requirements and deadlines. - You will need to gain a full understanding of how the Planning Service receive, manage and process planning applications including the issues, complexities and nuances that arise. Essential Skills: - Significant experience of practical data analysis/software development - Experience of data/business analysis and/or software development in local government - Ability to operate under own initiative - Strong stakeholder management skills - Ability to look and see the issues and translate that through the full data analysis cycle into benefits to be realised - Ability to understand and optimise our customer journeys - Ability to transfer knowledge of outcomes and methods to team members and key stakeholders - Educated to degree level in software development/IT related subject. - Excellent data analysis and software development skills. - Excellent written and oral skills. - Practical experience of delivering the planning system effectively. - Up to date knowledge of the planning system in Scotland. - The ability to work alone and within a team. Desirable Skills: - Experience in working with IDOX Uniform case management system. - Evidence of self-development. If you would like to hear more about this opportunity please get in touch.
Mar 29, 2024
Contractor
Venesky-Brown's client, a public sector organisation in Glasgow, is currently looking to recruit a Data Analyst for an initial 12 month contract with option to extend on a rate of £40,797-£47,477/annum. This role will be hybrid working with 2 days per week in the office. Responsibilities: - To ensure optimal performance and efficiency, you will review and maintain the IDOX/Uniform environment and its associated services. A strong focus on analysis and attention to detail will contribute to providing high-quality business intelligence. - You will be working within the organisation's busy Planning department reporting to the Planning business manager and will be responsible for supporting the Planning department to identify process improvements and work with the team in an agile way to design and implement new processes in the organisation's IDOX/Uniform case management system. - Analyse, build, test, deploy and support fit-for-purpose case management software changes to specified requirements and deadlines. - You will need to gain a full understanding of how the Planning Service receive, manage and process planning applications including the issues, complexities and nuances that arise. Essential Skills: - Significant experience of practical data analysis/software development - Experience of data/business analysis and/or software development in local government - Ability to operate under own initiative - Strong stakeholder management skills - Ability to look and see the issues and translate that through the full data analysis cycle into benefits to be realised - Ability to understand and optimise our customer journeys - Ability to transfer knowledge of outcomes and methods to team members and key stakeholders - Educated to degree level in software development/IT related subject. - Excellent data analysis and software development skills. - Excellent written and oral skills. - Practical experience of delivering the planning system effectively. - Up to date knowledge of the planning system in Scotland. - The ability to work alone and within a team. Desirable Skills: - Experience in working with IDOX Uniform case management system. - Evidence of self-development. If you would like to hear more about this opportunity please get in touch.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families What you'll be doing: We are currently looking for a talented and experienced Regional Head Chef to join our catering team. Producing outstanding food using the finest and freshest ingredients. We pride ourselves on producing absolutely everything on site and offering our clients creative, innovating and cutting-edge menus. We are looking for someone that can help drive our food offer forward working alongside the Development and Executive Chef's. In return we offer support and development to grow within our business alongside a competitive salary. More about the role: Delivery of all food items - breakfast, lunch & Dinner Meeting Budget Requirements Report any food safety/health and safety issues to management immediately Minimizing and recording of all food wastage Working with KP/ G.A to maintain high standards of cleanliness in the kitchen Working with senior management to deliver "an exceptional bespoke experience" Who you are: High standards and be quality driven Creative and passionate about food Committed to food and customer service innovation Excellent people skills with the ability to develop and work well within a team Proven track record with stock management, H&S and food safety. Passion for high quality tasty food, and someone who keeps up to date with food trends Organized, able to make robust judgements and prioritize Enthusiastic, motivational, someone who strives for excellence Have a flexible approach with a "can do" attitude Excellent communication and relationship building skills About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com SU Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
Mar 29, 2024
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families What you'll be doing: We are currently looking for a talented and experienced Regional Head Chef to join our catering team. Producing outstanding food using the finest and freshest ingredients. We pride ourselves on producing absolutely everything on site and offering our clients creative, innovating and cutting-edge menus. We are looking for someone that can help drive our food offer forward working alongside the Development and Executive Chef's. In return we offer support and development to grow within our business alongside a competitive salary. More about the role: Delivery of all food items - breakfast, lunch & Dinner Meeting Budget Requirements Report any food safety/health and safety issues to management immediately Minimizing and recording of all food wastage Working with KP/ G.A to maintain high standards of cleanliness in the kitchen Working with senior management to deliver "an exceptional bespoke experience" Who you are: High standards and be quality driven Creative and passionate about food Committed to food and customer service innovation Excellent people skills with the ability to develop and work well within a team Proven track record with stock management, H&S and food safety. Passion for high quality tasty food, and someone who keeps up to date with food trends Organized, able to make robust judgements and prioritize Enthusiastic, motivational, someone who strives for excellence Have a flexible approach with a "can do" attitude Excellent communication and relationship building skills About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com SU Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
Company Description Assystem is an international company with one mission: accelerate the energy transition around the world. Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy. We are a collective committed to the actors who are making the energy switch. Sharing our knowledge, expertise and values allows us to innovate and think differently about the energy transition. Drawing on more than 55 years' experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked second in the world for nuclear engineering. To ensure a viable, efficient, and reliable energy future for all Job Description Activities to be carried out as part of the service: Drafting of the Surveillance Offers related to the contracts for which UKMC (UK Manufacturing Control) has been mandated to perform the manufacturing surveillance: taking part in joint risk analysis with the client's project and quality teams, the provided service will make prescriptions of mitigation actions in terms of surveillance activities, regarding: manufacturing documentation manufacturing operations in-factory Performing the technical review and acceptance of the manufacturing documents issued by the suppliers: Technical manufacturing procedures, specifications, welding documents (qualifications, procedures), procedures for NDT, coating, cleaning, packing The manufacturing Non-Conformance Reports (NCRs) Exemption requests, technical queries, clarifications These activities lead to an official technical position that is produced by the Equipment Engineer. Responsible of providing a final assessment regarding the equipment in the Clearance Notes (which purpose are to report to client whether the surveillance and inspections carried out on the components and equipment are in accordance with their associated Offers and highlights the gaps if any). Responsible of the capitalization of OPEX regarding manufacturing issues. Contributing to manufacturing kick-off meetings. Providing some technical support to inspectors. The scope of intervention of this service is mostly the following: Piping pre-fabrication (bending, welding, testing, coating/cleaning, packing), Pipe supports, Steelworks (part of civil works), on nuclear island, conventional island, and balance of plant of nuclear power plants Qualifications Essential technical skills: Degree qualified or equivalent in a relevant science or engineering discipline (5+ year experience, Chartered engineer, MSc or equivalent): mechanical and/or materials engineering Recognized advanced welding diploma/certificate (International Welding Engineer, CWS or equivalent) Very good knowledge of regulations, codes and standards related to the manufacturing of steel components (and preferably in the nuclear industry): RCC-M, ISO 13480, ISO 15614 Good knowledge of Non-Destuctive Testing: preferably level II (PCN or equivalent) in PT/MT/RT Knowledge of surface treatments: coating, pickling, passivation Must be fluent in French Experience: Experience in documentation review for manufacturing of mechanical equipment: at least 2 years Experience in the nuclear field: at least 2 years Other required skills: Good self-organization of work and the ability to manage several work streams simultaneously Good writing skills Ability to manage the interactions with a multi-disciplinary team Committed to deliver to quality and schedule Ability to cope in a technically complex and fast-changing environment Ability to remain focused under pressure, thinking clearly and objectively Enjoys a challenging technical environment with multiple and urgent demands Rigorous, serious, and highly committed Able to work as part of a team Keen to meet with suppliers and to go on the field Additional Information We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people's ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.
Mar 29, 2024
Full time
Company Description Assystem is an international company with one mission: accelerate the energy transition around the world. Every day, our 6,500 switchers located in 12 countries (Europe, Middle East, Pacific Asia & Africa) connect their six thousand billion neurons to tackle the task of the century: switching to low-carbon energy. We are a collective committed to the actors who are making the energy switch. Sharing our knowledge, expertise and values allows us to innovate and think differently about the energy transition. Drawing on more than 55 years' experience in highly regulated sectors subject to strict security and safety requirements, we provide our customers with engineering and project management services, as well as digital services and solutions to optimize the performance of complex infrastructure projects throughout their life cycle. The Group is currently ranked second in the world for nuclear engineering. To ensure a viable, efficient, and reliable energy future for all Job Description Activities to be carried out as part of the service: Drafting of the Surveillance Offers related to the contracts for which UKMC (UK Manufacturing Control) has been mandated to perform the manufacturing surveillance: taking part in joint risk analysis with the client's project and quality teams, the provided service will make prescriptions of mitigation actions in terms of surveillance activities, regarding: manufacturing documentation manufacturing operations in-factory Performing the technical review and acceptance of the manufacturing documents issued by the suppliers: Technical manufacturing procedures, specifications, welding documents (qualifications, procedures), procedures for NDT, coating, cleaning, packing The manufacturing Non-Conformance Reports (NCRs) Exemption requests, technical queries, clarifications These activities lead to an official technical position that is produced by the Equipment Engineer. Responsible of providing a final assessment regarding the equipment in the Clearance Notes (which purpose are to report to client whether the surveillance and inspections carried out on the components and equipment are in accordance with their associated Offers and highlights the gaps if any). Responsible of the capitalization of OPEX regarding manufacturing issues. Contributing to manufacturing kick-off meetings. Providing some technical support to inspectors. The scope of intervention of this service is mostly the following: Piping pre-fabrication (bending, welding, testing, coating/cleaning, packing), Pipe supports, Steelworks (part of civil works), on nuclear island, conventional island, and balance of plant of nuclear power plants Qualifications Essential technical skills: Degree qualified or equivalent in a relevant science or engineering discipline (5+ year experience, Chartered engineer, MSc or equivalent): mechanical and/or materials engineering Recognized advanced welding diploma/certificate (International Welding Engineer, CWS or equivalent) Very good knowledge of regulations, codes and standards related to the manufacturing of steel components (and preferably in the nuclear industry): RCC-M, ISO 13480, ISO 15614 Good knowledge of Non-Destuctive Testing: preferably level II (PCN or equivalent) in PT/MT/RT Knowledge of surface treatments: coating, pickling, passivation Must be fluent in French Experience: Experience in documentation review for manufacturing of mechanical equipment: at least 2 years Experience in the nuclear field: at least 2 years Other required skills: Good self-organization of work and the ability to manage several work streams simultaneously Good writing skills Ability to manage the interactions with a multi-disciplinary team Committed to deliver to quality and schedule Ability to cope in a technically complex and fast-changing environment Ability to remain focused under pressure, thinking clearly and objectively Enjoys a challenging technical environment with multiple and urgent demands Rigorous, serious, and highly committed Able to work as part of a team Keen to meet with suppliers and to go on the field Additional Information We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people's ability to dare are the only things that matter !. Bring your unique contributions and help us shape the future.
La Fosse is partnering with a leading finance services brand to support them in finding a Technical Architect. As a Technical Architect, you will play a pivotal role in our Technology team, responsible for designing and implementing IT infrastructure, networking, telephony, and integrated applications aligned with our business architecture strategy. This leadership role demands technical authority and influence across our entire technology function. Provide technical leadership to infrastructure, application, and information security teams. Ensure best practices implementation and technological advancement alignment. Oversee design of IT infrastructure including hardware, networking, storage, and virtualization. Ensure infrastructure security, resilience, and high availability. Lead design and integration of telephony and customer contact systems. Ensure system resilience and high performance. Provide strategic oversight in the implementation of integrated applications. Collaborate with application providers to align systems with business needs. Introduce continuous improvements to enhance system robustness. Stay connected with technological community for research and learning. Build strong relationships with stakeholders at all levels. Ensure IT infrastructure alignment with business objectives. Lead technology projects from inception to completion. Ensure projects are on-time, on-budget, and meet quality standards. Identify and manage risks associated with IT systems. Ensure systems are secure, compliant, and aligned with risk management strategy. Key Competencies Collaboration: You should be able to build strong relationships and collaborate effectively with stakeholders at all levels of the You should be able to balance technical and non-technical discussions and translate technical concepts to non-technical audiences. Project Delivery: You should have excellent project delivery skills to plan, execute, and deliver IT projects on time, on budget, and to the required quality You should be able to manage risks, identify issues, and provide timely solutions. Problem-Solving: You should have excellent problem-solving skills to identify and resolve complex issues in a timely and efficient manner. You should be able to think creatively, outside the box, and provide solutions that align with business Continuous Learning: You should have a passion for learning and staying up to date with new technologies, industry trends, and best practices. You should be able to leverage your knowledge to introduce new ideas and drive positive change within the organisation. You will have further extensive experience in the following areas; MS products e.g. Windows servers, Active Directory, MS365 stack (these are covered in M365 stack and cloud computing below) VMWare virtualisation (VMware, Hyper-V) Linux, hosting services Cloud computing and services g. AWS, Azure Networking technologies g firewalls, VPN, DNS, DHCP Cisco UCS, Nimble SAN Telephony/Voice technology preferably Puzzel or with similar providers Backup technology, BCP, DRP strategies Atlassian/Jira suite g. Projects, Wiki, Messaging Scripting (Powershell, Bash, Python, etc) Identify IT security and vulnerabilities Information and data management and framework Continuous improvement methodology g. Lean, Agile Technical documentation, technical proposals, project management Vendor, outsourcers and 3rd party management
Mar 29, 2024
Full time
La Fosse is partnering with a leading finance services brand to support them in finding a Technical Architect. As a Technical Architect, you will play a pivotal role in our Technology team, responsible for designing and implementing IT infrastructure, networking, telephony, and integrated applications aligned with our business architecture strategy. This leadership role demands technical authority and influence across our entire technology function. Provide technical leadership to infrastructure, application, and information security teams. Ensure best practices implementation and technological advancement alignment. Oversee design of IT infrastructure including hardware, networking, storage, and virtualization. Ensure infrastructure security, resilience, and high availability. Lead design and integration of telephony and customer contact systems. Ensure system resilience and high performance. Provide strategic oversight in the implementation of integrated applications. Collaborate with application providers to align systems with business needs. Introduce continuous improvements to enhance system robustness. Stay connected with technological community for research and learning. Build strong relationships with stakeholders at all levels. Ensure IT infrastructure alignment with business objectives. Lead technology projects from inception to completion. Ensure projects are on-time, on-budget, and meet quality standards. Identify and manage risks associated with IT systems. Ensure systems are secure, compliant, and aligned with risk management strategy. Key Competencies Collaboration: You should be able to build strong relationships and collaborate effectively with stakeholders at all levels of the You should be able to balance technical and non-technical discussions and translate technical concepts to non-technical audiences. Project Delivery: You should have excellent project delivery skills to plan, execute, and deliver IT projects on time, on budget, and to the required quality You should be able to manage risks, identify issues, and provide timely solutions. Problem-Solving: You should have excellent problem-solving skills to identify and resolve complex issues in a timely and efficient manner. You should be able to think creatively, outside the box, and provide solutions that align with business Continuous Learning: You should have a passion for learning and staying up to date with new technologies, industry trends, and best practices. You should be able to leverage your knowledge to introduce new ideas and drive positive change within the organisation. You will have further extensive experience in the following areas; MS products e.g. Windows servers, Active Directory, MS365 stack (these are covered in M365 stack and cloud computing below) VMWare virtualisation (VMware, Hyper-V) Linux, hosting services Cloud computing and services g. AWS, Azure Networking technologies g firewalls, VPN, DNS, DHCP Cisco UCS, Nimble SAN Telephony/Voice technology preferably Puzzel or with similar providers Backup technology, BCP, DRP strategies Atlassian/Jira suite g. Projects, Wiki, Messaging Scripting (Powershell, Bash, Python, etc) Identify IT security and vulnerabilities Information and data management and framework Continuous improvement methodology g. Lean, Agile Technical documentation, technical proposals, project management Vendor, outsourcers and 3rd party management
About the Role As a Sales Associate at Claire's, you will be responsible for: Supporting your Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales Delivering sales through friendly and efficient customer service Ensuring our customers have a fun and enjoyable shopping experience Demonstrating Claire's products Assisting customers with their queries using your product knowledge Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions Ear piercing (you will receive full training) Ensuring the store looks presentable and inviting to our customers About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! About You Some high school required Excellent verbal/written communication and organizational skills Basic computer skills Understands the importance of Customer Service Sound understanding of mathematics and strong reading comprehension skills Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
Mar 29, 2024
Full time
About the Role As a Sales Associate at Claire's, you will be responsible for: Supporting your Store Manager and Assistant Store Manager with the achievement of retail store targets by driving sales Delivering sales through friendly and efficient customer service Ensuring our customers have a fun and enjoyable shopping experience Demonstrating Claire's products Assisting customers with their queries using your product knowledge Assisting with processing store deliveries, visual merchandising, stock takes, markdowns and promotions Ear piercing (you will receive full training) Ensuring the store looks presentable and inviting to our customers About Claire's A leading high street fashion retailer with stores globally We specialize in fashionable jewelry, accessories and cosmetics products Our core customer ranges from children to young women. We accommodate all our customers' moods, attitudes and styles, including: feminine and pretty, unique/individual and the latest catwalk trends We are a fun place to work! We encourage all store members to wear our product We encourage and support your development! If you're committed, ambitious and willing to learn we will provide you with the skills you need to grow in our company! About You Some high school required Excellent verbal/written communication and organizational skills Basic computer skills Understands the importance of Customer Service Sound understanding of mathematics and strong reading comprehension skills Ability to stand during scheduled shifts Ability to maneuver up to 25 lbs regularly and up to 75 lbs occasionally Bending, stooping, extended reaching, climbing ladders and step stools while placing merchandise throughout the store and assisting Customers Ability to operate POS system Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
T&K Associates currently have an exciting opportunity for an Office Administration Assistant to join our client on a Full-Time, Permanent basis in Shepshed. The role will suit someone who has previous experience of working in an office environment and can someone who can ensure that the team has all it needs to continue operating at full capacity; be it a cup of coffee, a torque wrench, or a mental health check. Office Administration Assistant Job Details and Benefits; Up to £25k per annum + Bonus Scheme Monday to Friday 8am-4.30pm Office based Company pension scheme Onsite parking Company mobile phone Office Administration Assistant Role & Responsibilities include; Being the first point of contact for phone and email; dealing with queries or directing as appropriate Purchase ledger, invoice payments, sales orders, goods in etc via CRM system Organise meetings, scheduling appointments, and overseeing guest hospitality Maintain inventory of supplies for office, stationery, food, and beverages Creating travel itineraries for employees, visitors, and company events including flight and accommodation bookings Scheduling and liaising with courier and logistics companies to manage timely shipment of manufactured goods to customers Office Administration Assistant Person Specification. Prior office experience desirable Organisational and time-management skills Able to maintain effective communications with internal and external parties in the organisation Good writing, speaking and presentations skills Flexible, and adaptable, attention to detail Self-motivated and task orientated with an aptitude for helping other people Customer service experience Basic knowledge of accounting procedures such as invoicing, procurement, book-keeping, and general financial procedures Proven experience in similar role such as Office administrator, Receptionist, or other relevant position Knowledge of computer programs used in daily office administration functions such as MS Office / BCE / CRM systems. If you are interested in this excellent opportunity and would like to become the Office Administration Assistant for a growing Company, then please apply now by sending your CV to T&K Associates.
Mar 29, 2024
Full time
T&K Associates currently have an exciting opportunity for an Office Administration Assistant to join our client on a Full-Time, Permanent basis in Shepshed. The role will suit someone who has previous experience of working in an office environment and can someone who can ensure that the team has all it needs to continue operating at full capacity; be it a cup of coffee, a torque wrench, or a mental health check. Office Administration Assistant Job Details and Benefits; Up to £25k per annum + Bonus Scheme Monday to Friday 8am-4.30pm Office based Company pension scheme Onsite parking Company mobile phone Office Administration Assistant Role & Responsibilities include; Being the first point of contact for phone and email; dealing with queries or directing as appropriate Purchase ledger, invoice payments, sales orders, goods in etc via CRM system Organise meetings, scheduling appointments, and overseeing guest hospitality Maintain inventory of supplies for office, stationery, food, and beverages Creating travel itineraries for employees, visitors, and company events including flight and accommodation bookings Scheduling and liaising with courier and logistics companies to manage timely shipment of manufactured goods to customers Office Administration Assistant Person Specification. Prior office experience desirable Organisational and time-management skills Able to maintain effective communications with internal and external parties in the organisation Good writing, speaking and presentations skills Flexible, and adaptable, attention to detail Self-motivated and task orientated with an aptitude for helping other people Customer service experience Basic knowledge of accounting procedures such as invoicing, procurement, book-keeping, and general financial procedures Proven experience in similar role such as Office administrator, Receptionist, or other relevant position Knowledge of computer programs used in daily office administration functions such as MS Office / BCE / CRM systems. If you are interested in this excellent opportunity and would like to become the Office Administration Assistant for a growing Company, then please apply now by sending your CV to T&K Associates.
Temporary Property Receptionist/Leasing Associate £12.50ph weekly pay. Wednesday to Saturday shifts 3 month position, potential to be extended. 09.00am-17.00pm. Ritz Recruitment are excited to announce we are recruiting for a luxurious and high-end Property Development based in Vauxhall. They are looking for a proactive and motivated Receptionist/Leasing Assistant who can provide first class Front of House service for the Residents and provide exceptional support with all daily operational responsibilities. Duties will include: Welcoming on site enquiries, visitors and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service. Deliver all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Support in resident events and activities within the community. Assist with community preparations, including move-in and move-out processes. Develops and maintains local knowledge and information resources relevant to residents needs i.e. travel, entertainment, and amenities. Screening property visitors, guests, and contractors. Respond positively to customer queries and complaints, identifying and undertaking appropriate action in line with the clients procedures. Work well as part of a team to deliver exceptional resident living. Complete Health and Safety compliance activities. Register, secure and correctly issue Resident parcels/deliveries. Proactively attends to or organises ad hoc minor cleaning equipment. The ideal candidate: Proven Reception/Front of House/customer service experience, ideally within Property, Hospitality or Leisure environments. Ability to adapt at pace and be motivated by exceeding customer service. A strong team player who is approachable and welcoming. Proficient in the use of Microsoft Office Packages including Word, Excel and Outlook. Please apply online for immediate consideration! Or call Olivia/Jo on (phone number removed) to discuss. (RitzRecempbus)
Mar 29, 2024
Seasonal
Temporary Property Receptionist/Leasing Associate £12.50ph weekly pay. Wednesday to Saturday shifts 3 month position, potential to be extended. 09.00am-17.00pm. Ritz Recruitment are excited to announce we are recruiting for a luxurious and high-end Property Development based in Vauxhall. They are looking for a proactive and motivated Receptionist/Leasing Assistant who can provide first class Front of House service for the Residents and provide exceptional support with all daily operational responsibilities. Duties will include: Welcoming on site enquiries, visitors and potential residents in a warm and friendly manner ensuring a first impression of exceptional customer service. Deliver all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations. Support in resident events and activities within the community. Assist with community preparations, including move-in and move-out processes. Develops and maintains local knowledge and information resources relevant to residents needs i.e. travel, entertainment, and amenities. Screening property visitors, guests, and contractors. Respond positively to customer queries and complaints, identifying and undertaking appropriate action in line with the clients procedures. Work well as part of a team to deliver exceptional resident living. Complete Health and Safety compliance activities. Register, secure and correctly issue Resident parcels/deliveries. Proactively attends to or organises ad hoc minor cleaning equipment. The ideal candidate: Proven Reception/Front of House/customer service experience, ideally within Property, Hospitality or Leisure environments. Ability to adapt at pace and be motivated by exceeding customer service. A strong team player who is approachable and welcoming. Proficient in the use of Microsoft Office Packages including Word, Excel and Outlook. Please apply online for immediate consideration! Or call Olivia/Jo on (phone number removed) to discuss. (RitzRecempbus)
Trade Counter Assistant/Engineer Newton Abbot Salary Dependant on Experience I am working with a specialist business with a wide range of engineering operations including: manufacturing, design, service, installation and supply. At the centre of operations there is a busy trade desk we are looking for a technically knowledgeable person to run this desk. Ideally you will be experienced with hydraulic and pneumatic equipment and components with an engineering background, but this would also suit a knowledgeable hobbyist who has a good technical aptitude and is eager to learn more. You will be customer facing so it is important you are well presented and have a polite and present demeaner. The position is fast paced and you will serve as a link between the service counter and the warehouse. This is an employer that provide an excellent working environment, staff are valued and due to this vacancies don t come around that often, it is an employer who treat their staff correctly and will always provide improvement and development opportunities to the right individuals and the great news is despite the challenges most business face at the moment, the company is busy as ever. Duties and Responsibilities: Promoting the company at all times when dealing with customers. Serving, selling, engaging and up-selling to customers face to face. Manufacture of hose assemblies, selling components, connectors and associated Fluid Power Products. (Training Provided) Taking control of the trade counter area, involvement of promotions and point of sale materials Working with the sales teams on Promotions and up-selling opportunities Telecommunication techniques adopted for customer engagement promotions Goods receipting processes. Order picking for both internal B.O.M. s and customer sales orders. Stock inventory checking. Re-stocking of components into warehouse when required. Conduct stock taking activities when required. Experience Engineering Background Professional or Hobbyist Trade Counter or Stores Experience For someone with the right attitude training and support will be provided so we can consider individuals from diverse backgrounds as long as you are interested in engineering Working Hours: Mon Friday 8:30AM 5PM
Mar 29, 2024
Full time
Trade Counter Assistant/Engineer Newton Abbot Salary Dependant on Experience I am working with a specialist business with a wide range of engineering operations including: manufacturing, design, service, installation and supply. At the centre of operations there is a busy trade desk we are looking for a technically knowledgeable person to run this desk. Ideally you will be experienced with hydraulic and pneumatic equipment and components with an engineering background, but this would also suit a knowledgeable hobbyist who has a good technical aptitude and is eager to learn more. You will be customer facing so it is important you are well presented and have a polite and present demeaner. The position is fast paced and you will serve as a link between the service counter and the warehouse. This is an employer that provide an excellent working environment, staff are valued and due to this vacancies don t come around that often, it is an employer who treat their staff correctly and will always provide improvement and development opportunities to the right individuals and the great news is despite the challenges most business face at the moment, the company is busy as ever. Duties and Responsibilities: Promoting the company at all times when dealing with customers. Serving, selling, engaging and up-selling to customers face to face. Manufacture of hose assemblies, selling components, connectors and associated Fluid Power Products. (Training Provided) Taking control of the trade counter area, involvement of promotions and point of sale materials Working with the sales teams on Promotions and up-selling opportunities Telecommunication techniques adopted for customer engagement promotions Goods receipting processes. Order picking for both internal B.O.M. s and customer sales orders. Stock inventory checking. Re-stocking of components into warehouse when required. Conduct stock taking activities when required. Experience Engineering Background Professional or Hobbyist Trade Counter or Stores Experience For someone with the right attitude training and support will be provided so we can consider individuals from diverse backgrounds as long as you are interested in engineering Working Hours: Mon Friday 8:30AM 5PM
We now have exciting opportunity for a Contract Administrator to join one of our major client's team based in the Sheffield area. Title: Contract Administrator Location: Sheffield_S10 Start Date: ASAP Pay Rate: 13.07ph PAYE Available Shift Patterns: 9am till 5pm - Monday to Friday Job Description: The role of the Contract Administrator is both wide and varied; and requires a "can do" attitude with flexibility and adaptability. Acting in a central function within the account, you will be responsible for workflow and financial administration duties associated with Facilities Management in a PFI environment. The role requires the ability to work alone and as part of a diverse team. The successful candidate will perform multiple functions; excellent organisational and communication skills are paramount and will be vital in this complex role. End to End workflow administration of Reactive Works through the Maximo 7.5 CAFM system Supports works Supervisors with oversight and distribution of Work Orders Trend Analysis of Maximo Work Orders through BI Raising & Receipting of PPM and reactive works Purchase Orders Liaising with subcontractors for delivery of reactive works Liaising with the University Helpdesk for coordinating both access to buildings and the delivery of works. Raising of all client Invoices and Credit Notes through SAP Interpret reactive work descriptions to support administration of student damage through the client STEMS system Monthly review of all GRIR and WIP (Work in Progress) Administration of contract variations Management of operational breaches and deductions via Maximo Processing and inputting of employee data in SAP for Sickness, Absence, Annual Leave and Overtime / Payroll Generates all required data to the Account Manager for the monthly client report Administration of all Purchase Card expenditure receipts and reconciliation Support the wider contract with general administrative support as required Rounded educational background with direct experience in financial and operational administration. Facilities Management (Hard Services) experience desirable. Experience of Maximo 7.5 / other CAFM systems advantageous Understanding of WIP & Billing process Experience in both finance and workflow administration desirable Excellent IT skills with Microsoft applications, SAP & other in-house IT Management systems (Maximo, STEMS, Coupa, etc) Excellent communication and customer service skills Demonstrate good time management skills, working to deadlines and adhering to set procedures. Needs to be highly motivated, organised, versatile and adaptive Credible experience within a general Contract Administration position If you are not available please refer to someone who is looking for work, that would be highly appreciated. If you are interested, then please apply for this job by replying back with your most updated CV or you can also call Namita on (phone number removed) or email me at (url removed) Waiting to hear back from you soon. Setsquare is committed to equality in the workplace and is an equal opportunity employer. Setsquare is acting as an Employment Business in relation to this vacancy.
Mar 29, 2024
Seasonal
We now have exciting opportunity for a Contract Administrator to join one of our major client's team based in the Sheffield area. Title: Contract Administrator Location: Sheffield_S10 Start Date: ASAP Pay Rate: 13.07ph PAYE Available Shift Patterns: 9am till 5pm - Monday to Friday Job Description: The role of the Contract Administrator is both wide and varied; and requires a "can do" attitude with flexibility and adaptability. Acting in a central function within the account, you will be responsible for workflow and financial administration duties associated with Facilities Management in a PFI environment. The role requires the ability to work alone and as part of a diverse team. The successful candidate will perform multiple functions; excellent organisational and communication skills are paramount and will be vital in this complex role. End to End workflow administration of Reactive Works through the Maximo 7.5 CAFM system Supports works Supervisors with oversight and distribution of Work Orders Trend Analysis of Maximo Work Orders through BI Raising & Receipting of PPM and reactive works Purchase Orders Liaising with subcontractors for delivery of reactive works Liaising with the University Helpdesk for coordinating both access to buildings and the delivery of works. Raising of all client Invoices and Credit Notes through SAP Interpret reactive work descriptions to support administration of student damage through the client STEMS system Monthly review of all GRIR and WIP (Work in Progress) Administration of contract variations Management of operational breaches and deductions via Maximo Processing and inputting of employee data in SAP for Sickness, Absence, Annual Leave and Overtime / Payroll Generates all required data to the Account Manager for the monthly client report Administration of all Purchase Card expenditure receipts and reconciliation Support the wider contract with general administrative support as required Rounded educational background with direct experience in financial and operational administration. Facilities Management (Hard Services) experience desirable. Experience of Maximo 7.5 / other CAFM systems advantageous Understanding of WIP & Billing process Experience in both finance and workflow administration desirable Excellent IT skills with Microsoft applications, SAP & other in-house IT Management systems (Maximo, STEMS, Coupa, etc) Excellent communication and customer service skills Demonstrate good time management skills, working to deadlines and adhering to set procedures. Needs to be highly motivated, organised, versatile and adaptive Credible experience within a general Contract Administration position If you are not available please refer to someone who is looking for work, that would be highly appreciated. If you are interested, then please apply for this job by replying back with your most updated CV or you can also call Namita on (phone number removed) or email me at (url removed) Waiting to hear back from you soon. Setsquare is committed to equality in the workplace and is an equal opportunity employer. Setsquare is acting as an Employment Business in relation to this vacancy.
Undertake admin duties as directed by the Practice Manager and offer the highest level of customer service to clients and staff and ensure effective supervision of all commensurate responsibilities and tasks. The post holder will also be a keyholder and the principal First Aider and Fire Marshall in the office.Front of House Supervision and Office Duties Comply with dress code as directed Ensure an exemplary client experience to visitors at all times Ensure that Front of House looks and feels highly professional at all times Ensure up to date and authorised literature is provided Front of House Meet and greet clients and visitors, take ID and associated documentation Telephone Call Handling Stationery ordering Postal duties Coordinate incoming deliveries Shopping online for office supplies as authorised by the PM Petty cash management & banking Local office email management Fire alarm testing Signing in sheet management and maintenance (H&S & attendance) Parking permit monitoring (under guidance of the PM) Ensuring first contact sheets available in all meeting rooms Processing and archiving of files. Requesting and returning archived files from and to the off-site storage facility Strongroom Management Preparing interview rooms and arranging/ offering refreshments Adding ID onto the Management System (SOS) Understanding of the legal environment desirable Employee Administration & Supervisory Tasks: Daily office attendance reporting to HR and PM Office Inductions for new employees/temps/casuals and locums and appropriate records keeping Holiday and general absence record maintenance ensuring all are compliant and up to date Coordination of Back to Work meetings/forms for HR Manager and ensuring all are completed and signed by the employee Liaising with the PM In relation to attendance and resourcing to ensure adequate support staff resourcing at all times Monitoring and coordination of the smooth running of the office and escalating issues to the PM and HR in a proactive and timely manner Monitor buildings maintenance in liaison with the PM Overseeing the development and tasks of the Apprentice (where applicable) on a day to day basis under the guidance of the PM Retain accountability for all tasks during own absence by planning for absences accordingly and ensure suitable cover is in lace during holiday absences Lovely new offices in Blandford by the river with a restaurant on site. Salary up to £27,000 DOE.25 days plus bank holidays plus half a day for your birthdayMon to Friday 8.30am - 5.15pm with an hour for lunch - 38.75 hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Mar 29, 2024
Full time
Undertake admin duties as directed by the Practice Manager and offer the highest level of customer service to clients and staff and ensure effective supervision of all commensurate responsibilities and tasks. The post holder will also be a keyholder and the principal First Aider and Fire Marshall in the office.Front of House Supervision and Office Duties Comply with dress code as directed Ensure an exemplary client experience to visitors at all times Ensure that Front of House looks and feels highly professional at all times Ensure up to date and authorised literature is provided Front of House Meet and greet clients and visitors, take ID and associated documentation Telephone Call Handling Stationery ordering Postal duties Coordinate incoming deliveries Shopping online for office supplies as authorised by the PM Petty cash management & banking Local office email management Fire alarm testing Signing in sheet management and maintenance (H&S & attendance) Parking permit monitoring (under guidance of the PM) Ensuring first contact sheets available in all meeting rooms Processing and archiving of files. Requesting and returning archived files from and to the off-site storage facility Strongroom Management Preparing interview rooms and arranging/ offering refreshments Adding ID onto the Management System (SOS) Understanding of the legal environment desirable Employee Administration & Supervisory Tasks: Daily office attendance reporting to HR and PM Office Inductions for new employees/temps/casuals and locums and appropriate records keeping Holiday and general absence record maintenance ensuring all are compliant and up to date Coordination of Back to Work meetings/forms for HR Manager and ensuring all are completed and signed by the employee Liaising with the PM In relation to attendance and resourcing to ensure adequate support staff resourcing at all times Monitoring and coordination of the smooth running of the office and escalating issues to the PM and HR in a proactive and timely manner Monitor buildings maintenance in liaison with the PM Overseeing the development and tasks of the Apprentice (where applicable) on a day to day basis under the guidance of the PM Retain accountability for all tasks during own absence by planning for absences accordingly and ensure suitable cover is in lace during holiday absences Lovely new offices in Blandford by the river with a restaurant on site. Salary up to £27,000 DOE.25 days plus bank holidays plus half a day for your birthdayMon to Friday 8.30am - 5.15pm with an hour for lunch - 38.75 hours What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Description - Principal Subsea Structures Engineer (LON035C) Principal Subsea Structures Engineer - LON035C Company : Worley Primary Location Primary Location : GBR-GL-London Job Job : Subsea Systems Schedule Schedule : Full-time Employment Type : Employee Job Level : Experienced Job Posting Job Posting : Mar 11, 2024 Unposting Date Unposting Date : Apr 10, 2024 Reporting Manager Title : Discipline Chief Engineer - Pipelines EMEA and APAC : Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.? Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. Principal Subsea Structural Engineer Role Context: As a Principal Subsea Structural Engineer at Worley, you will e nsure and lead subsea structural engineering and design, interface with other disciplines and the client to ensure the functionality, fabrication, and installation of subsea structures, from early concept phases of a project to installation and commissioning phases. You will also support on proposals, tenders, and bid clarifications as well as contribute to promoting new design approaches and technologies for different project phases. You'll be: Providing high level expertise in structural aspects of projects, including calculation and analysis requirements as well as design and 3D model checking, verification and validation of structural engineering and design. Capable of interfacing with a team of engineers (specifically, pipelines, geotechnical/foundation, and subsea production engineers), designers, and specialists on a regular basis as well as a variety of clients' technical backgrounds Gathering, preparing, and developing engineering studies, numerical analysis, calculations, and technical reports, specifications and philosophies. Seeking input from knowledgeable sources, participating in constructability, operability, and maintainability reviews, and ensuring that requirements are incorporated into structural engineering design. Well versed in different types of structural engineering commercial numerical/Finite Element analysis software, for example, FS2000, SACS, ABAQUS, etc in order to prepare a design for implementation, fabrication, and installation Adept at assessing project risk during constructability and instability reviews, design and executions phases, as well as associated budgeting and cost control You'll have: Bachelor of Science Degree in an engineering discipline Professional (or seeking professional) status An excellent understanding of subsea engineering Good working knowledge of UK and International design standards and codes An understanding of subsea hardware, the different types of the production system, manifolds offline and inline structures and their types Excellent people's skills interacting with engineers of different seniority, technical capability, and cultural background, proactive to get the work done, a team player with a can-do attitude Moving Forward: We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
Mar 29, 2024
Full time
Job Description - Principal Subsea Structures Engineer (LON035C) Principal Subsea Structures Engineer - LON035C Company : Worley Primary Location Primary Location : GBR-GL-London Job Job : Subsea Systems Schedule Schedule : Full-time Employment Type : Employee Job Level : Experienced Job Posting Job Posting : Mar 11, 2024 Unposting Date Unposting Date : Apr 10, 2024 Reporting Manager Title : Discipline Chief Engineer - Pipelines EMEA and APAC : Building on our past. Ready for the future Worley is a global professional services company of energy, chemicals and resources experts headquartered in Australia.? Right now, we're bridging two worlds as we accelerate to more sustainable energy sources, while helping our customers provide the energy, chemicals and resources that society needs now. We partner with our customers to deliver projects and create value over the life of their portfolio of assets. We solve complex problems by finding integrated data-centric solutions from the first stages of consulting and engineering to installation and commissioning, to the last stages of decommissioning and remediation. Join us and help drive innovation and sustainability in our projects. Principal Subsea Structural Engineer Role Context: As a Principal Subsea Structural Engineer at Worley, you will e nsure and lead subsea structural engineering and design, interface with other disciplines and the client to ensure the functionality, fabrication, and installation of subsea structures, from early concept phases of a project to installation and commissioning phases. You will also support on proposals, tenders, and bid clarifications as well as contribute to promoting new design approaches and technologies for different project phases. You'll be: Providing high level expertise in structural aspects of projects, including calculation and analysis requirements as well as design and 3D model checking, verification and validation of structural engineering and design. Capable of interfacing with a team of engineers (specifically, pipelines, geotechnical/foundation, and subsea production engineers), designers, and specialists on a regular basis as well as a variety of clients' technical backgrounds Gathering, preparing, and developing engineering studies, numerical analysis, calculations, and technical reports, specifications and philosophies. Seeking input from knowledgeable sources, participating in constructability, operability, and maintainability reviews, and ensuring that requirements are incorporated into structural engineering design. Well versed in different types of structural engineering commercial numerical/Finite Element analysis software, for example, FS2000, SACS, ABAQUS, etc in order to prepare a design for implementation, fabrication, and installation Adept at assessing project risk during constructability and instability reviews, design and executions phases, as well as associated budgeting and cost control You'll have: Bachelor of Science Degree in an engineering discipline Professional (or seeking professional) status An excellent understanding of subsea engineering Good working knowledge of UK and International design standards and codes An understanding of subsea hardware, the different types of the production system, manifolds offline and inline structures and their types Excellent people's skills interacting with engineers of different seniority, technical capability, and cultural background, proactive to get the work done, a team player with a can-do attitude Moving Forward: We want our people to be energized and empowered to drive sustainable impact. So, our focus is on a values-inspired culture that unlocks brilliance through belonging, connection and innovation. We're building a diverse, inclusive and respectful workplace. Creating a space where everyone feels they belong, can be themselves, and are heard. And we're not just talking about it; we're doing it. We're reskilling our people, leveraging transferable skills, and supporting the transition of our workforce to become experts in today's low carbon energy infrastructure and technology. Whatever your ambition, there's a path for you here. And there's no barrier to your potential career success. Join us to broaden your horizons, explore diverse opportunities, and be part of delivering sustainable change.
Job Advert ICT Support Engineer Job Type: Full-time, Permanent Location: Knowsley, Liverpool Job Type: Information Technology, Credit Services Salary: £25,000 - £26,500pa dependent on skills and experience About Ardent Credit Services Ltd Ardent, which is authorised and regulated by the Financial Conduct Authority, has a reputation for providing professional and compliant debt recovery and collection services to a large range of blue-chip clients. This success has been built on an ethos of attention to detail, going the extra mile and a desire to be the best. Ardent is a growing business and aims to be at the forefront of delivering intelligent solutions, formulating informed decisions through data analysis, to give us the edge in a challenging market. We are part of the Phillips & Cohen Associates family, with an exceptionally dedicated team. We know we can only deliver success with great people and great systems. ICT Support Engineer We now have an exciting new position for an ICT Support Engineer, reporting to the IT Manager, who will support and deliver the operation and integration of ICT Services within Ardent's ongoing growth phase. Ardent Credit Services Ltd is technology-driven and the ICT Support Engineer will be fundamental in supporting and delivering IT solutions aligned with business need. We operate within ISO27001 and Information Security is of utmost importance to our business, clients and customers. The provision of ICT Services is key to the company's goals and success and requires delivery of a secure and available infrastructure to ensure that we can operate with the highest level of efficiency, productivity and security. The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a 'right first time' approach and attitude. Role Requirements & Duties Provide 1st line support, assistance, and problem solving for stakeholders Provide troubleshooting, monitoring and maintenance of the ICT systems Collaborating to maintaining ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001). Maintain an overall understanding of the operation of the ICT infrastructure and integration for a quick support and troubleshooting Ensure that the workforce has effective and efficient IT support to maximise productivity Provide 1st line support on issues including (but not limited to): Hardware issues Networking issues OS issues Software issues OS and Software configuration OS and software maintenance Antivirus management Patch and upgrade management (with specific reference to WSUS) Proactively detect and report patterns of issues in the infrastructure Advise on software updates/upgrades, new software products to improve workforce efficiency and productivity Advise and report on any configuration issues Advise on and complete automated checks to improve the detection and correction of issues Essential Experience and Skills The ideal candidate will have the following skills and experience: Microsoft Windows 10, Windows Server 2019 Microsoft Active Directory Domain Services Microsoft Office 365 IT Helpdesk experience Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi) Software installation and maintenance IT Hardware maintenance and support Antivirus management Cyber Security Awareness Excellent Communication - both written and verbal Flexible and ability to prioritise workload according to challenging deadlines Ability to work well under pressure in a highly regulated environment Ability to engage with stakeholders at all levels A consistent professional approach to all tasks Desirable skills Linux Operating Systems (RedHat/Debian based distributions) Virtualisation (Hyper-V) Open Source technologies What's in it for you? Working hours Monday - Friday 9am - 5.15pm with occasional Saturday working Luxurious office environment for this office-based role Secure car parking spaces available 29 days holidays per year including 8 bank holidays increasing with tenure Healthcare and Dental Schemes Company pension plan Life Assurance Salary Sacrifice Electric Cars and Cycle2work schemes Qualifying period applies for these benefits We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our 'Privacy Notice & Cifas Fair Processing Notice for Candidates' which is available at the Phillips & Cohen UK website.
Mar 29, 2024
Full time
Job Advert ICT Support Engineer Job Type: Full-time, Permanent Location: Knowsley, Liverpool Job Type: Information Technology, Credit Services Salary: £25,000 - £26,500pa dependent on skills and experience About Ardent Credit Services Ltd Ardent, which is authorised and regulated by the Financial Conduct Authority, has a reputation for providing professional and compliant debt recovery and collection services to a large range of blue-chip clients. This success has been built on an ethos of attention to detail, going the extra mile and a desire to be the best. Ardent is a growing business and aims to be at the forefront of delivering intelligent solutions, formulating informed decisions through data analysis, to give us the edge in a challenging market. We are part of the Phillips & Cohen Associates family, with an exceptionally dedicated team. We know we can only deliver success with great people and great systems. ICT Support Engineer We now have an exciting new position for an ICT Support Engineer, reporting to the IT Manager, who will support and deliver the operation and integration of ICT Services within Ardent's ongoing growth phase. Ardent Credit Services Ltd is technology-driven and the ICT Support Engineer will be fundamental in supporting and delivering IT solutions aligned with business need. We operate within ISO27001 and Information Security is of utmost importance to our business, clients and customers. The provision of ICT Services is key to the company's goals and success and requires delivery of a secure and available infrastructure to ensure that we can operate with the highest level of efficiency, productivity and security. The successful candidate will thrive in a dynamic environment with evolving business requirements and will have a passion for driving delivery of the best service level to colleagues within the business. They will also have a 'right first time' approach and attitude. Role Requirements & Duties Provide 1st line support, assistance, and problem solving for stakeholders Provide troubleshooting, monitoring and maintenance of the ICT systems Collaborating to maintaining ongoing assurance that ICT services are compliant with adopted security standards (PCI-DSS, ISO 27001). Maintain an overall understanding of the operation of the ICT infrastructure and integration for a quick support and troubleshooting Ensure that the workforce has effective and efficient IT support to maximise productivity Provide 1st line support on issues including (but not limited to): Hardware issues Networking issues OS issues Software issues OS and Software configuration OS and software maintenance Antivirus management Patch and upgrade management (with specific reference to WSUS) Proactively detect and report patterns of issues in the infrastructure Advise on software updates/upgrades, new software products to improve workforce efficiency and productivity Advise and report on any configuration issues Advise on and complete automated checks to improve the detection and correction of issues Essential Experience and Skills The ideal candidate will have the following skills and experience: Microsoft Windows 10, Windows Server 2019 Microsoft Active Directory Domain Services Microsoft Office 365 IT Helpdesk experience Networking and related troubleshooting (TCP/IP, DNS, DHCP, VPN, Ethernet, WiFi) Software installation and maintenance IT Hardware maintenance and support Antivirus management Cyber Security Awareness Excellent Communication - both written and verbal Flexible and ability to prioritise workload according to challenging deadlines Ability to work well under pressure in a highly regulated environment Ability to engage with stakeholders at all levels A consistent professional approach to all tasks Desirable skills Linux Operating Systems (RedHat/Debian based distributions) Virtualisation (Hyper-V) Open Source technologies What's in it for you? Working hours Monday - Friday 9am - 5.15pm with occasional Saturday working Luxurious office environment for this office-based role Secure car parking spaces available 29 days holidays per year including 8 bank holidays increasing with tenure Healthcare and Dental Schemes Company pension plan Life Assurance Salary Sacrifice Electric Cars and Cycle2work schemes Qualifying period applies for these benefits We look after the personal information you provide to us, if you would like to know more about how we use your data you can read our 'Privacy Notice & Cifas Fair Processing Notice for Candidates' which is available at the Phillips & Cohen UK website.
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Team Leadership Supporting the Resident Services Manager in the running of the Resident Services Team Assisting with training and development of RSAs on-site Assist with managing the shift patterns of the Resident Services Team Providing shift pattern cover with the team as and when required Confident user of our internal CRM systems, to then support the training of new team members Respond to out-of-hours emergencies as required Undertake other duties from time to time as required. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Mar 29, 2024
Full time
Dandara Living is seeking a Resident Services Associate at our prestigious Granary Quay build-to-rent operations. With 342 apartments this presigious new building will allow someone to excel as part of the Resident Services Team on site, responsible for the customer experience for all contact residents and their guests have with Dandara Living and our schemes. Working 5 days in 7 for 40 hours per week on a rota What you will do: Customer Service and Resident Engagement As one of the first points of contact with Dandara Living the highest level of customer service and professionalism is expected. Provide first class customer service to residents. Dealing with resident and guest enquiries Be proactive in listening to resident feedback and action any reasonable requests that may arise. Deal with incoming and outgoing post and parcels Booking and managing of resident amenity spaces, ensuring resident amenity spaces are kept tidy and presentable. Deal with noise complaints and escalating where appropriate. Creating a community feel through communication, events, and innovations. Assisting with resident communication via various channels including social media, updating site wide communications / residents portal as required Assisting on open days and residential events Organising and running resident services via third parties and in house Liaise with line manager in respect of customer surveys and feedback, identifying areas for change and continuous improvement. Team Leadership Supporting the Resident Services Manager in the running of the Resident Services Team Assisting with training and development of RSAs on-site Assist with managing the shift patterns of the Resident Services Team Providing shift pattern cover with the team as and when required Confident user of our internal CRM systems, to then support the training of new team members Respond to out-of-hours emergencies as required Undertake other duties from time to time as required. Leasing Conducting viewings of the building and the apartments with potential residents Assist with the qualification of web prospects when enquiring about living at the development. Ensuring applicants comply with company procedures and provide all legally required paperwork, including Right to Rent and KYC Identification, before move in Conduct move-in appointments, inventories, and meter readings. Issuing of keys on move-in and key replacements Dealing with vehicle parking and keeping accurate records Coordinate and manage tenancy inspections, mid-term and at move-out Updating inventory feedback and actioning any point raised Assisting in credit control for the collection of rent and parking charges Safety, Maintenance and Administration Logging maintenance issues Ensuring all enquiries and repair issues are dealt with in line with agreed service levels. Ensure maintenance issues are prioritised and closed promptly with the FM team. Carry out security walks and building inspection walkarounds as and when required. Ensure the security of the building is always maintained. Health and Safety compliance - to include regular system testing and gym checks Ensure the building is a safe environment in which to live and work and that company procedures manage it. Record contractor visits and complete on-site reports to include daily activity logs. Keep a register of works carried out and issue permits to work. Ensure communal areas, such as bin stores, car parks, and cycle stores, are maintained and well-kept. What you will have: Key Skills & Experience Knowledge or background in residential lettings and property management ARLA, IRPM or COSHH would be desirable, but training will be provided. IT literate, proficient with the use of Microsoft packages including Word, Excel and Outlook, as well as bespoke CMS, database or booking systems Personal Attributes Excellent customer relations skills, a sense of humour and plenty of energy and enthusiasm Proactive, positive, and can-do attitude Ability to defuse emotional situations Excellent decision-making skills Highly organised with the ability to prioritise effectively A team player and a good communicator Enthusiastic and passionate about customer service Being well-groomed and of smart appearance are essential Continually strives to improve knowledge, skills, and abilities to produce the best results What we will offer you: Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Today Dandara Living is one of the UK s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven track record in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include: £24-25,200 depending on experience 33 days holiday (inclusive of bank holidays) £competitive annual bonus (discretionary) Up to 5% pension scheme (salary sacrifice scheme) 2x salary life assurance (paid option to increase to x4) Important note: No agency applications will be considered for this role. Any CVs received will be considered a free gift.
Work for the biggest Charity in Wales as a Community Fundraiser The role will play a crucial role in delivering our regional fundraising strategy, proactively recruiting, managing, and motivating supporters and volunteers to undertake fundraising and awareness activities to ensure sustainable, long-term income and growth for the charity. Collaborating closely with colleagues across our Fundraising and Retail Teams you will champion the fundraising products, events, and campaigns to engage supporters. You will also raise profile in priority geographical areas to grow volunteer, supporter and ambassador involvement as well as identifying opportunities to maximise fundraising activity and core income. What you will be doing To achieve or exceed targets and Key Performance Indicators - financial and non-financial and contribute to achieving targets as agreed with the Community Fundraising Manager. Carry out new business research and acquisition activity identifying new corporate partners, organisations and third parties, delivering proposals and presentations where required. Maintain a programme of relationship management and engagement with all relevant individuals, community groups and corporate donors to achieve donor retention creating future actions/opportunities. Produce financial and other summary reports as required, and proactively report on progress against targets and the budget, making recommendations and acting for any activity that is under-performing promptly to ensure the team achieves the budget. Work with the Volunteer Team to deliver recruitment drives, induction, and retention activity for vital volunteer resources in your assigned area, including the development of an effective network of volunteer-led fundraising groups. Experience required to be considered Experience of working in a fundraising or customer service environment with a new business development focus. Excellent organisational and planning skills to support local events and Charity wide activity achieving a good net profit or return on time invested for your region. Excellent team working skills, collaborating regularly and consistently with remotely located colleagues. Ability to manage own diary, change focus and prioritise work with guidance from Lead Regional (or Area) Fundraising Manager. Confidence and resilience to work in a wide range of professional, social, and challenging environments. Good IT skills including Microsoft, email, Internet, Customer Relationship Management software and confident in the use of technology. Confident in money handling, banking, and all associated administrative duties. Valid driving license and access to a vehicle. What they offer Salary: £29,000. Hours: 37.5. Duration: Permanent. WFH: 3 days a week on-site. Benefits 24 days annual leave (25 days with effect from April 2024), increasing based on time served plus Bank Holidays with the option to buy extra days. Enhanced Family Friendly pay. Enhanced Occupational Sick Pay after successful completion of a 6-month probation period. Life Insurance. Flexible working opportunities and hybrid working. We pay up to 6% employer contribution rate on pensions. Free and confidential Employee Assistance Programme, available 365 days a year. Occupational Health services. Annual employee conference. A range of development and learning.
Mar 29, 2024
Full time
Work for the biggest Charity in Wales as a Community Fundraiser The role will play a crucial role in delivering our regional fundraising strategy, proactively recruiting, managing, and motivating supporters and volunteers to undertake fundraising and awareness activities to ensure sustainable, long-term income and growth for the charity. Collaborating closely with colleagues across our Fundraising and Retail Teams you will champion the fundraising products, events, and campaigns to engage supporters. You will also raise profile in priority geographical areas to grow volunteer, supporter and ambassador involvement as well as identifying opportunities to maximise fundraising activity and core income. What you will be doing To achieve or exceed targets and Key Performance Indicators - financial and non-financial and contribute to achieving targets as agreed with the Community Fundraising Manager. Carry out new business research and acquisition activity identifying new corporate partners, organisations and third parties, delivering proposals and presentations where required. Maintain a programme of relationship management and engagement with all relevant individuals, community groups and corporate donors to achieve donor retention creating future actions/opportunities. Produce financial and other summary reports as required, and proactively report on progress against targets and the budget, making recommendations and acting for any activity that is under-performing promptly to ensure the team achieves the budget. Work with the Volunteer Team to deliver recruitment drives, induction, and retention activity for vital volunteer resources in your assigned area, including the development of an effective network of volunteer-led fundraising groups. Experience required to be considered Experience of working in a fundraising or customer service environment with a new business development focus. Excellent organisational and planning skills to support local events and Charity wide activity achieving a good net profit or return on time invested for your region. Excellent team working skills, collaborating regularly and consistently with remotely located colleagues. Ability to manage own diary, change focus and prioritise work with guidance from Lead Regional (or Area) Fundraising Manager. Confidence and resilience to work in a wide range of professional, social, and challenging environments. Good IT skills including Microsoft, email, Internet, Customer Relationship Management software and confident in the use of technology. Confident in money handling, banking, and all associated administrative duties. Valid driving license and access to a vehicle. What they offer Salary: £29,000. Hours: 37.5. Duration: Permanent. WFH: 3 days a week on-site. Benefits 24 days annual leave (25 days with effect from April 2024), increasing based on time served plus Bank Holidays with the option to buy extra days. Enhanced Family Friendly pay. Enhanced Occupational Sick Pay after successful completion of a 6-month probation period. Life Insurance. Flexible working opportunities and hybrid working. We pay up to 6% employer contribution rate on pensions. Free and confidential Employee Assistance Programme, available 365 days a year. Occupational Health services. Annual employee conference. A range of development and learning.
Working Hours: 40 hours per week. Monday - Sunday. 5 days out of 7. About the role You will be based at our site at Ark Canary Wharf, you will be required to carry out planned and reactive maintenance within the property and will be responsible for ensuring that statutory compliance is always maintained. You will be responsible for maintaining the condition of the property and will ensure that any issues are correctly reported and responded to. The role requires the postholder to be competent, work with minimal direct supervision and liaise with a range of internal and external contacts including suppliers and contractors. The postholder will be responsible for driving a high-quality customer experience in relation to the speed and quality of the service provided to reported faults and the general condition, state, and repair of the property. As this role requires (either fully or partially) lone working and can operate outside of normal office opening hours, effective communication for duty handover and the ability to evaluate and manage situations practically and level-headedly as and when they arise is an essential part of this role, escalating emergency issues to management where appropriate. Key Responsibilities and Activities Facilities Co-ordination and Facilities Support Management - In conjunction with the General Manager, oversee and co-ordinate/monitor contractor maintenance activities, identifying snagging issues and arranging for timely repairs when needed (in line with service level agreements). - Ensure contractor compliance with Health & Safety activities ensuring appropriate risk assessments, method statements and permits to work are in place ahead of work. - Provide information to the Management team in relation to condition of the asset and building specific protocol, as and when requested. - Ensure contractors are escorted in members rooms, or as determined by the GM. - Emergency Key Holder may be required to attend the building outside of working hours - Comply with any reasonable instructions issued by the management team Electrical Tasks - Diagnose and repair electrical problems in domestic appliances, including fault-finding, rewiring, and monitoring. - Assess the parts needed for a job and advise GM of any orders needed for those parts. - Replace faulty lights, hobs and other small domestic electrical appliances. General Maintenance Work - Provide general maintenance support to the residents, including basic plumbing, repairing and painting/decorating of the property, including studios, all communal areas, floors and walls. - All tasks to be carried out in conjunction with the fault report/compliance system. - Liaise with the General Manager on all maintenance issues, prioritising the workload (urgent and non-urgent). Report any damage or maintenance issues in the maintenance log. Complete any such tasks recording accurately all tasks completed and advise the GM if a sub-contractor is required. - Ensure master keys are signed out and signed back in at the end of each shift - Complete physically demanding activities, such as helping to lift and shift furniture, domestic equipment and appliances associated with a large accommodation environment. - Maintain effective stock control process, ensuring effective use of all stocks. - Inspect the flats and communal at regular intervals and at designated periods, to include all door closers, emergency lights and fire-fighting equipment, ensuring that the entry procedure to flats is followed explicitly. - Deliver the PPM (e.g., statutory testing of fire panels, water temperature tests etc) as the schedule sets out, keeping accurate records as required by the General Manager and law. - Ensure tools and equipment are maintained and kept securely in a locked area. - Assist with regular apartment/building maintenance checks to include resident move in/move out process. Grounds Maintenance - Provide general grounds maintenance support to the General Manager, including attending to all aspects of grounds maintenance, including gardens and internal and external areas. - Ensure that the site grounds are clear and free of rubbish. Health & Safety - Report incidents, accidents and near misses to the GM or on the incident log. - Follow policies and procedures dictated by current H&S legislation under the guidance of the GM. - Follow H&S policy and procedure at all times. - Wear any personal protective clothing/equipment (PPE) in line with the relevant risk assessment and any uniform provided by the company and keep appropriate records. - To take responsibility for monitoring PPE. Provide and maintain a self-checking system to ensure all PPE remains fit for purpose and report any sub-standard items to management. - Ensure Risk Assessments and Method Statements are in place prior to all works. - To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled tenants (where appropriate). Customer Service - Deal with resident queries and in accordance with company policy. - Keep a detailed record of incidents during a shift and update the management team through specific record log. - Ensuring client expectations and satisfaction is achieved in line Verv-Life procedures. Health & Safety - Check equipment before use and report any faults to the General Manager and other staff. - Report any hygiene or health and safety issues that may cause harm to either members, staff or the property. - Follow policies and procedures dictated by current H&S legislation under the guidance of the General Manager. - Wear any personal protective clothing/equipment (PPE) in line with the relevant risk assessment and any uniform provided by the company and keep appropriate records. - To take responsibility for monitoring PPE. Provide and maintain a self-checking system to ensure all PPE remains fit for purpose and report any sub-standard items to management. - Ensure Risk Assessments and Method Statements are in place prior to all works. - Ensure fire doors are always closed. - To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled members (where appropriate). Defects / Snagging - Log any defects with the principal contractor and keep an electronic log of this. - Follow up on defects to ensure they are repaired in the agreed timeframe. - Assist the client with both unit and communal area snagging.
Mar 29, 2024
Full time
Working Hours: 40 hours per week. Monday - Sunday. 5 days out of 7. About the role You will be based at our site at Ark Canary Wharf, you will be required to carry out planned and reactive maintenance within the property and will be responsible for ensuring that statutory compliance is always maintained. You will be responsible for maintaining the condition of the property and will ensure that any issues are correctly reported and responded to. The role requires the postholder to be competent, work with minimal direct supervision and liaise with a range of internal and external contacts including suppliers and contractors. The postholder will be responsible for driving a high-quality customer experience in relation to the speed and quality of the service provided to reported faults and the general condition, state, and repair of the property. As this role requires (either fully or partially) lone working and can operate outside of normal office opening hours, effective communication for duty handover and the ability to evaluate and manage situations practically and level-headedly as and when they arise is an essential part of this role, escalating emergency issues to management where appropriate. Key Responsibilities and Activities Facilities Co-ordination and Facilities Support Management - In conjunction with the General Manager, oversee and co-ordinate/monitor contractor maintenance activities, identifying snagging issues and arranging for timely repairs when needed (in line with service level agreements). - Ensure contractor compliance with Health & Safety activities ensuring appropriate risk assessments, method statements and permits to work are in place ahead of work. - Provide information to the Management team in relation to condition of the asset and building specific protocol, as and when requested. - Ensure contractors are escorted in members rooms, or as determined by the GM. - Emergency Key Holder may be required to attend the building outside of working hours - Comply with any reasonable instructions issued by the management team Electrical Tasks - Diagnose and repair electrical problems in domestic appliances, including fault-finding, rewiring, and monitoring. - Assess the parts needed for a job and advise GM of any orders needed for those parts. - Replace faulty lights, hobs and other small domestic electrical appliances. General Maintenance Work - Provide general maintenance support to the residents, including basic plumbing, repairing and painting/decorating of the property, including studios, all communal areas, floors and walls. - All tasks to be carried out in conjunction with the fault report/compliance system. - Liaise with the General Manager on all maintenance issues, prioritising the workload (urgent and non-urgent). Report any damage or maintenance issues in the maintenance log. Complete any such tasks recording accurately all tasks completed and advise the GM if a sub-contractor is required. - Ensure master keys are signed out and signed back in at the end of each shift - Complete physically demanding activities, such as helping to lift and shift furniture, domestic equipment and appliances associated with a large accommodation environment. - Maintain effective stock control process, ensuring effective use of all stocks. - Inspect the flats and communal at regular intervals and at designated periods, to include all door closers, emergency lights and fire-fighting equipment, ensuring that the entry procedure to flats is followed explicitly. - Deliver the PPM (e.g., statutory testing of fire panels, water temperature tests etc) as the schedule sets out, keeping accurate records as required by the General Manager and law. - Ensure tools and equipment are maintained and kept securely in a locked area. - Assist with regular apartment/building maintenance checks to include resident move in/move out process. Grounds Maintenance - Provide general grounds maintenance support to the General Manager, including attending to all aspects of grounds maintenance, including gardens and internal and external areas. - Ensure that the site grounds are clear and free of rubbish. Health & Safety - Report incidents, accidents and near misses to the GM or on the incident log. - Follow policies and procedures dictated by current H&S legislation under the guidance of the GM. - Follow H&S policy and procedure at all times. - Wear any personal protective clothing/equipment (PPE) in line with the relevant risk assessment and any uniform provided by the company and keep appropriate records. - To take responsibility for monitoring PPE. Provide and maintain a self-checking system to ensure all PPE remains fit for purpose and report any sub-standard items to management. - Ensure Risk Assessments and Method Statements are in place prior to all works. - To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled tenants (where appropriate). Customer Service - Deal with resident queries and in accordance with company policy. - Keep a detailed record of incidents during a shift and update the management team through specific record log. - Ensuring client expectations and satisfaction is achieved in line Verv-Life procedures. Health & Safety - Check equipment before use and report any faults to the General Manager and other staff. - Report any hygiene or health and safety issues that may cause harm to either members, staff or the property. - Follow policies and procedures dictated by current H&S legislation under the guidance of the General Manager. - Wear any personal protective clothing/equipment (PPE) in line with the relevant risk assessment and any uniform provided by the company and keep appropriate records. - To take responsibility for monitoring PPE. Provide and maintain a self-checking system to ensure all PPE remains fit for purpose and report any sub-standard items to management. - Ensure Risk Assessments and Method Statements are in place prior to all works. - Ensure fire doors are always closed. - To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled members (where appropriate). Defects / Snagging - Log any defects with the principal contractor and keep an electronic log of this. - Follow up on defects to ensure they are repaired in the agreed timeframe. - Assist the client with both unit and communal area snagging.
Client Local Authority Job Title Social Care Admin Pay Rate 16.82 an hour PAYE Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 3 Month Contract Location Hybrid working once a week for office in Ealing. Description KEY ACCOUNTABILITIES: To deal with queries varying in complexity in relation to the Councils social services departments Taking into consideration the information gathered and making a decision on how the query can be appropriately responded to bearing in mind the Councils and legislative guidelines. To ensure that all initial enquiries, requests for information, and referrals for Social services are responded to in a professional timely and proactive manner. To complete referrals to the appropriate teams by completing an Initial assessment of October 2017 Customer Services need (BICA). Using knowledge experience and discretion to ascertain the level of need and risk and exercise judgement as to when cases need to be escalated/ referred through to the appropriate teams following agreed policies and procedures and legislative guidelines- (Including referral to the out of hours Emergency duty service)with minimal supervision. To recognise/identify and escalate issues of potential or alleged abuse in both Children and Adults and to take full and relevant details for the referral and to liaise with the appropriate teams to identify ways of reducing risk within a social care environment. To ensure that accurate and contemporaneous notes are made so that statements can be supplied to Police and if required attend at court. In communication with other team members to decide on the priority of referrals received by the team by Fax, E-mail and letter and to establish contact with the referrer or customer within appropriate timescales and ascertain indicative eligibility for services and where appropriate to complete assessments of need (BICA) for referral onto the appropriate service To provide detailed advice and information, to both Customers, their families and social care and health professionals on a range of statutory and non-statutory services designed to support the strategic objectives of the departments in relation to vulnerable people and their carers. To respond sensitively, tactfully and professionally on the telephone and in writing to enquiries about the service. To respond to and support customers/carers who are upset and angry. To endeavour to assist them in finding alternative solutions to their difficulties and to ensure that customers/carers understand the departmental procedures and have clear and appropriate information on how their case will be progressed and the relevant contact information. To compose and draft detailed responses to letters, E-mails as and when appropriate in response to enquires from Customers, Councillors and other professionals giving explanations of services available and appropriate eligibility criteria, and dealing with other routine correspondence from customers and referrers. To undertake initial assessment for, and where authorised, order or prescribe equipment and minor adaptations in line with agreed protocols with Adults Services Integrated Commissioning Team. To solve problems on behalf of customers by identifying and interpreting problems, generating solutions and taking appropriate action within in social care environment. To provide customers with information on the funding and assessment process within Adult Social Care, in line with current policies and procedures. To provide signposting, advice and guidance for services that are universally available to support independent living. Using knowledge of services both within the Council and of external agencies To ensure that the team's telephones are adequately covered in the event of planned and unplanned absence, liaising with colleagues and reprioritising other workload accordingly. e.g. Assessments of need to be completed and passed through to teams, New referrals received by post, Fax etc to be contacted and assessment of needs (BICA) and indicative FACs to be completed To ensure appropriate level of communication and quality of information when dealing with Social care and Health professionals. To confidently provide routine information as well as address sensitive issues. To represent the Social services Contact Centre at departmental, interdepartmental and focus groups a well as undertaking presentations about the service to new inductees to the Councils Social services department. To be responsible for all daily administrative procedures associated with the running of the Contact Centre, including literature requests, customer surveys, statistical recording, and dealing with referrals and enquiries presented via letter, fax and emails. To maintain clear and concise records and statistics. To adhere to procedures and statutory duties in line with national and local policy and practice. To use, update and interrogate information systems as required in accordance with service department protocols Undertaking regular training within different service areas to expand and update knowledge of council operations and to develop an area of expertise e.g. Dementia, Care management, OT. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Mar 29, 2024
Full time
Client Local Authority Job Title Social Care Admin Pay Rate 16.82 an hour PAYE Hours 35 hours Mon to Fri (09:00:AM - 05:00:PM) Duration 3 Month Contract Location Hybrid working once a week for office in Ealing. Description KEY ACCOUNTABILITIES: To deal with queries varying in complexity in relation to the Councils social services departments Taking into consideration the information gathered and making a decision on how the query can be appropriately responded to bearing in mind the Councils and legislative guidelines. To ensure that all initial enquiries, requests for information, and referrals for Social services are responded to in a professional timely and proactive manner. To complete referrals to the appropriate teams by completing an Initial assessment of October 2017 Customer Services need (BICA). Using knowledge experience and discretion to ascertain the level of need and risk and exercise judgement as to when cases need to be escalated/ referred through to the appropriate teams following agreed policies and procedures and legislative guidelines- (Including referral to the out of hours Emergency duty service)with minimal supervision. To recognise/identify and escalate issues of potential or alleged abuse in both Children and Adults and to take full and relevant details for the referral and to liaise with the appropriate teams to identify ways of reducing risk within a social care environment. To ensure that accurate and contemporaneous notes are made so that statements can be supplied to Police and if required attend at court. In communication with other team members to decide on the priority of referrals received by the team by Fax, E-mail and letter and to establish contact with the referrer or customer within appropriate timescales and ascertain indicative eligibility for services and where appropriate to complete assessments of need (BICA) for referral onto the appropriate service To provide detailed advice and information, to both Customers, their families and social care and health professionals on a range of statutory and non-statutory services designed to support the strategic objectives of the departments in relation to vulnerable people and their carers. To respond sensitively, tactfully and professionally on the telephone and in writing to enquiries about the service. To respond to and support customers/carers who are upset and angry. To endeavour to assist them in finding alternative solutions to their difficulties and to ensure that customers/carers understand the departmental procedures and have clear and appropriate information on how their case will be progressed and the relevant contact information. To compose and draft detailed responses to letters, E-mails as and when appropriate in response to enquires from Customers, Councillors and other professionals giving explanations of services available and appropriate eligibility criteria, and dealing with other routine correspondence from customers and referrers. To undertake initial assessment for, and where authorised, order or prescribe equipment and minor adaptations in line with agreed protocols with Adults Services Integrated Commissioning Team. To solve problems on behalf of customers by identifying and interpreting problems, generating solutions and taking appropriate action within in social care environment. To provide customers with information on the funding and assessment process within Adult Social Care, in line with current policies and procedures. To provide signposting, advice and guidance for services that are universally available to support independent living. Using knowledge of services both within the Council and of external agencies To ensure that the team's telephones are adequately covered in the event of planned and unplanned absence, liaising with colleagues and reprioritising other workload accordingly. e.g. Assessments of need to be completed and passed through to teams, New referrals received by post, Fax etc to be contacted and assessment of needs (BICA) and indicative FACs to be completed To ensure appropriate level of communication and quality of information when dealing with Social care and Health professionals. To confidently provide routine information as well as address sensitive issues. To represent the Social services Contact Centre at departmental, interdepartmental and focus groups a well as undertaking presentations about the service to new inductees to the Councils Social services department. To be responsible for all daily administrative procedures associated with the running of the Contact Centre, including literature requests, customer surveys, statistical recording, and dealing with referrals and enquiries presented via letter, fax and emails. To maintain clear and concise records and statistics. To adhere to procedures and statutory duties in line with national and local policy and practice. To use, update and interrogate information systems as required in accordance with service department protocols Undertaking regular training within different service areas to expand and update knowledge of council operations and to develop an area of expertise e.g. Dementia, Care management, OT. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Receptionist FTE £25,000 - £29,000 (Part Time = 4 days pw) (100% office based) London, W1 Reporting to Office manager Responsibilities Taking and directing calls, through our switchboard (8x8) Completing general and specific administrative tasks for varying departments, includingfiling,filling out accounting forms,deliveringand accepting mail Opening, sorting and scanning mail Maintaining the upkeep of reception area Keeping basic office supplies like pens stocked and accessible to visitors Ordering supplies for the rest of the office Managing the front desk sign in device and associated portal Collating & reporting footfall statistics Signing visitors & supplying them visitor's badges (if required) Working with the Events and Training teams, providing visitor and guest management Using speaker system as needed to speak to visitors via the intercom as a security check Maintaining front door security and reporting any suspicious activity to the Office Manager Maintaining and keeping on top the meeting room booking system Maintain Meeting room standards and presentation Assisting with meeting room set-ups and clear downs Promoting our meeting rooms externally to generate income Logging staff sicknessand maintaining records for the People & Culture Team Arranging catering for meetings and daily office use Scheduling courier and travel arrangements Greeting visitors to the facility warmly and offering them assistance Providing customer support and taking messages Answering questions about products or services offered via Live Chat function Monitoring and answering questions that members or the public have via Live Chat function Managing the Info inbox and responding & forwarding in a timely manner Answering questions about office hours and who is in the office at any given time Interacting with other departments such as IT when staff and visitors need more technical assistance Scheduling appointments and meetings Representing the business with a positive attitude and professional appearance Covering the Office Management team duties in times of absence Required to work outside normal working hours and extra days from time to time Person specification Reception, administrative and good customer service experience The ability to deal tactfully, calmly, and effectively with a wide range of people from within and outside the organisation Excellent telephone mannerand the ability to communicate effectively at all levels Experience of using switchboard and in-house IT systems Experience of dealing with the public Previous experience of working in a team Knowledge of Microsoft Office software Able to communicate effectively both orally and in writing Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Able to work under pressure and able to work in a changing environment Pleasant and articulate manner Flexible in relation to working hours & days Good attendance record in previous employments An understanding, acceptance and adherence to the need for strict confidentiality Approachable & positive attitude Good general education, GCSE grade A-C, or equivalent, in English & Maths Customer service qualifications desirable
Mar 29, 2024
Seasonal
Receptionist FTE £25,000 - £29,000 (Part Time = 4 days pw) (100% office based) London, W1 Reporting to Office manager Responsibilities Taking and directing calls, through our switchboard (8x8) Completing general and specific administrative tasks for varying departments, includingfiling,filling out accounting forms,deliveringand accepting mail Opening, sorting and scanning mail Maintaining the upkeep of reception area Keeping basic office supplies like pens stocked and accessible to visitors Ordering supplies for the rest of the office Managing the front desk sign in device and associated portal Collating & reporting footfall statistics Signing visitors & supplying them visitor's badges (if required) Working with the Events and Training teams, providing visitor and guest management Using speaker system as needed to speak to visitors via the intercom as a security check Maintaining front door security and reporting any suspicious activity to the Office Manager Maintaining and keeping on top the meeting room booking system Maintain Meeting room standards and presentation Assisting with meeting room set-ups and clear downs Promoting our meeting rooms externally to generate income Logging staff sicknessand maintaining records for the People & Culture Team Arranging catering for meetings and daily office use Scheduling courier and travel arrangements Greeting visitors to the facility warmly and offering them assistance Providing customer support and taking messages Answering questions about products or services offered via Live Chat function Monitoring and answering questions that members or the public have via Live Chat function Managing the Info inbox and responding & forwarding in a timely manner Answering questions about office hours and who is in the office at any given time Interacting with other departments such as IT when staff and visitors need more technical assistance Scheduling appointments and meetings Representing the business with a positive attitude and professional appearance Covering the Office Management team duties in times of absence Required to work outside normal working hours and extra days from time to time Person specification Reception, administrative and good customer service experience The ability to deal tactfully, calmly, and effectively with a wide range of people from within and outside the organisation Excellent telephone mannerand the ability to communicate effectively at all levels Experience of using switchboard and in-house IT systems Experience of dealing with the public Previous experience of working in a team Knowledge of Microsoft Office software Able to communicate effectively both orally and in writing Ability to use own judgement, resourcefulness and common sense Ability to work without direct supervision and determine own workload priorities Able to work under pressure and able to work in a changing environment Pleasant and articulate manner Flexible in relation to working hours & days Good attendance record in previous employments An understanding, acceptance and adherence to the need for strict confidentiality Approachable & positive attitude Good general education, GCSE grade A-C, or equivalent, in English & Maths Customer service qualifications desirable