Fleet Optimisation Manager £50,000 - £55,000 + Company Car Permanent Near Epsom, Surrey (location is most easily reached by own transport) Driving Licence required for circa once a week travel (visits to centres / dealers) Hybrid working (3 days a week in the office) ASAP start Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays) Not just Fleeting success Ensure the Optimisation of the Fleet Business of this global automotive brand ! Are you a Fleet Manager with a B2B sales background ready to utilise your network and relationship building skills to optimise and grow the Fleet aftersales opportunity at this global automotive organisation, voted one of the Sunday Times Top 100 Companies to work for in the UK? If the answer is yes, we have the role for you! Equally you may come from Leasing, Broker, Business Centre Manager or Network Partner background. This is an exciting opportunity to work with our Global Automotive client and be part of the Value Chain team. You will be leading the business transformation to maximise vehicle Value Chain revenue across all key sales channels, with a focus on optimising the opportunity from B2B first-cycle channels. Responsibilities: This role will work across the whole business to develop new and innovative strategies to maximise value chain opportunities throughout our vehicle sales channels. This will also include exploring opportunities across the leasing industry and our Dealer Networks. The first and most critical challenge for the role to tackle is the development of a clear and comprehensive situation analysis: delivering a clear and comprehensive 'state of the nation' analysis of the current VLV lifecycle strategy, including: - Internal Strengths & Weaknesses (at proposition and execution levels) - External Opportunities & Threats - Industry & Competitor trends / Gap analysis - B2B and B2C retention performance and effectiveness in driving VLV - Evaluation of VLV opportunities within large / specialized fleets & LCVs - Interview / consumer research feedback - Vehicle Residual Value and VLV From this basis, and with the full alignment of your key stakeholders, you will support the development and execution of a strategic roadmap for VLV. It is envisaged this will include a combination of 'Quick(er) wins' and 'Longer-term strategic programmes' and (depending on the output of the situation analysis) may include the following areas of focus and action: Reporting & Measurement New VLV / Value-Added Product / Proposition Development Convenience / Marketing Mix Strategy Warranty Propositions LCV Value Chain Strategy Key skills required: Essential Excellent communications skills Understanding of fleet market in UK Close Working knowledge of Fleet Localisation Ability to influence senior stakeholder Demonstrated commerciality & innovative mindset Strong organisational and time management skills Experience managing supplier relationships / agencies A logical thinker with strong analytical and organisational skills Willingness to question & challenge existing practices Perseverance to meet changing demands within the role Desirable Experience working with a Centre Network Value Chain experience Ability to influence senior stakeholders - Gravitas Ambition and the desire to make your mark in Value Chain and Fleet Interested? Please forward a copy of your latest CV with an indication of availability, your salary expectations, that the location works based on at least 3 days a week in the office, and outlining your relevant skills and experience.
Mar 29, 2024
Full time
Fleet Optimisation Manager £50,000 - £55,000 + Company Car Permanent Near Epsom, Surrey (location is most easily reached by own transport) Driving Licence required for circa once a week travel (visits to centres / dealers) Hybrid working (3 days a week in the office) ASAP start Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Workplace Nursery Benefit & Cycle Scheme, holiday purchase scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays) Not just Fleeting success Ensure the Optimisation of the Fleet Business of this global automotive brand ! Are you a Fleet Manager with a B2B sales background ready to utilise your network and relationship building skills to optimise and grow the Fleet aftersales opportunity at this global automotive organisation, voted one of the Sunday Times Top 100 Companies to work for in the UK? If the answer is yes, we have the role for you! Equally you may come from Leasing, Broker, Business Centre Manager or Network Partner background. This is an exciting opportunity to work with our Global Automotive client and be part of the Value Chain team. You will be leading the business transformation to maximise vehicle Value Chain revenue across all key sales channels, with a focus on optimising the opportunity from B2B first-cycle channels. Responsibilities: This role will work across the whole business to develop new and innovative strategies to maximise value chain opportunities throughout our vehicle sales channels. This will also include exploring opportunities across the leasing industry and our Dealer Networks. The first and most critical challenge for the role to tackle is the development of a clear and comprehensive situation analysis: delivering a clear and comprehensive 'state of the nation' analysis of the current VLV lifecycle strategy, including: - Internal Strengths & Weaknesses (at proposition and execution levels) - External Opportunities & Threats - Industry & Competitor trends / Gap analysis - B2B and B2C retention performance and effectiveness in driving VLV - Evaluation of VLV opportunities within large / specialized fleets & LCVs - Interview / consumer research feedback - Vehicle Residual Value and VLV From this basis, and with the full alignment of your key stakeholders, you will support the development and execution of a strategic roadmap for VLV. It is envisaged this will include a combination of 'Quick(er) wins' and 'Longer-term strategic programmes' and (depending on the output of the situation analysis) may include the following areas of focus and action: Reporting & Measurement New VLV / Value-Added Product / Proposition Development Convenience / Marketing Mix Strategy Warranty Propositions LCV Value Chain Strategy Key skills required: Essential Excellent communications skills Understanding of fleet market in UK Close Working knowledge of Fleet Localisation Ability to influence senior stakeholder Demonstrated commerciality & innovative mindset Strong organisational and time management skills Experience managing supplier relationships / agencies A logical thinker with strong analytical and organisational skills Willingness to question & challenge existing practices Perseverance to meet changing demands within the role Desirable Experience working with a Centre Network Value Chain experience Ability to influence senior stakeholders - Gravitas Ambition and the desire to make your mark in Value Chain and Fleet Interested? Please forward a copy of your latest CV with an indication of availability, your salary expectations, that the location works based on at least 3 days a week in the office, and outlining your relevant skills and experience.
Mobile Vehicle Technician - Birmingham Salary: 36,000 to 42,000 DOE, plus benefits and overtime Working hours : Monday to Friday, days, 8.30-5.30, Saturday morning on rota time and half rate (negotiable saturdays) OC17157 My client is recruiting for an experienced Mobile Vehicle Technician for their company in Birmingham, we are looking for a Vehicle Technician who wants to join a growing company, with excellent progression opportunities. We are looking for Technicians ideally from a main dealer background, or with LCV experience. Fantastic benefits package that includes: Mobile Vehicle Technician Great working conditions Pleasant workforce Well established company Company van Role: Mobile Vehicle Technician To Service and Maintain customers vehicles To liaise the workshop controller and managers Carry out diagnostics Carry out VHC's Requirements: Mobile Vehicle Technician Level 3 NVQ Vehicle repairs or similar, will look at Level 2 with sufficient experience 2 years minimum experience in large garage / main dealer / commercial vehicles Full driving licence Must be able to do Cam belts, clutches, head gasket's, diagnosing Own tools All applications will be treated with the utmost confidentiality VTMDL Mobile Technician Consultant: Billy Olivier Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Mar 29, 2024
Full time
Mobile Vehicle Technician - Birmingham Salary: 36,000 to 42,000 DOE, plus benefits and overtime Working hours : Monday to Friday, days, 8.30-5.30, Saturday morning on rota time and half rate (negotiable saturdays) OC17157 My client is recruiting for an experienced Mobile Vehicle Technician for their company in Birmingham, we are looking for a Vehicle Technician who wants to join a growing company, with excellent progression opportunities. We are looking for Technicians ideally from a main dealer background, or with LCV experience. Fantastic benefits package that includes: Mobile Vehicle Technician Great working conditions Pleasant workforce Well established company Company van Role: Mobile Vehicle Technician To Service and Maintain customers vehicles To liaise the workshop controller and managers Carry out diagnostics Carry out VHC's Requirements: Mobile Vehicle Technician Level 3 NVQ Vehicle repairs or similar, will look at Level 2 with sufficient experience 2 years minimum experience in large garage / main dealer / commercial vehicles Full driving licence Must be able to do Cam belts, clutches, head gasket's, diagnosing Own tools All applications will be treated with the utmost confidentiality VTMDL Mobile Technician Consultant: Billy Olivier Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Vehicle Technician, Birmingham Location: Birmingham Salary: Negotiable depending on experience & brand expertise - looking at 32,000 - 40,000 basic, DOE, plus bonus and great company benefits Working hours : Monday to Friday, 8.30-5 Saturday mornings on rota OC15476, Vehicle Technician Are you looking to join an award winning company, and prestige brand, that are renown for their excellent ongoing training and employee satisfaction? We are seeking a skilled and experienced Vehicle Technician to join our client's main dealership in Birmingham. The successful Vehicle Technician will be responsible for diagnosing, repairing, and maintaining a variety of vehicles makes and models. This position requires a strong understanding of automotive systems and the ability to use diagnostic tools and software to identify and resolve complex problems. The ideal candidate will have a passion for cars and a commitment to delivering high-quality work. Benefits: Vehicle Technician Company pension scheme Tool insurance Life assurance Enhanced holiday that increases with service Birthday off Health Cash Plan Staff discounts Long service awards Vehicle Technician role: All levels of technical works; from general servicing and repairs to diagnostics. Complete vehicle repairs to a high standard, adhere to manufacturer procedures and processes, become part of a team and mainly bring a high attention to detail. General maintenance & repairs. Complete the work on the systems and occasionally videos for customers Requirements Vehicle Technician Ideally we are looking for a fully qualified Vehicle Technician with a level 3 in Vehicle Maintenance & repair however we will consider someone with a level 2 in vehicle maintenance with strong technical knowledge. If you are a time served Vehicle Technician then we can discuss options. Must hold a Full UK driving licence MOT Tester would be advantageous A prestige dealership background is essential for this role If you have any further questions then please submit your application so we can discuss through the opportunity and your CV. Please note all applications will be strictly confidential and we won't send your CV out without talking with you first. VTMDL Consultant: Billy Olivier Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Mar 29, 2024
Full time
Vehicle Technician, Birmingham Location: Birmingham Salary: Negotiable depending on experience & brand expertise - looking at 32,000 - 40,000 basic, DOE, plus bonus and great company benefits Working hours : Monday to Friday, 8.30-5 Saturday mornings on rota OC15476, Vehicle Technician Are you looking to join an award winning company, and prestige brand, that are renown for their excellent ongoing training and employee satisfaction? We are seeking a skilled and experienced Vehicle Technician to join our client's main dealership in Birmingham. The successful Vehicle Technician will be responsible for diagnosing, repairing, and maintaining a variety of vehicles makes and models. This position requires a strong understanding of automotive systems and the ability to use diagnostic tools and software to identify and resolve complex problems. The ideal candidate will have a passion for cars and a commitment to delivering high-quality work. Benefits: Vehicle Technician Company pension scheme Tool insurance Life assurance Enhanced holiday that increases with service Birthday off Health Cash Plan Staff discounts Long service awards Vehicle Technician role: All levels of technical works; from general servicing and repairs to diagnostics. Complete vehicle repairs to a high standard, adhere to manufacturer procedures and processes, become part of a team and mainly bring a high attention to detail. General maintenance & repairs. Complete the work on the systems and occasionally videos for customers Requirements Vehicle Technician Ideally we are looking for a fully qualified Vehicle Technician with a level 3 in Vehicle Maintenance & repair however we will consider someone with a level 2 in vehicle maintenance with strong technical knowledge. If you are a time served Vehicle Technician then we can discuss options. Must hold a Full UK driving licence MOT Tester would be advantageous A prestige dealership background is essential for this role If you have any further questions then please submit your application so we can discuss through the opportunity and your CV. Please note all applications will be strictly confidential and we won't send your CV out without talking with you first. VTMDL Consultant: Billy Olivier Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Octane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
We are looking for a professional and customer focused Showroom Receptionist to join our team in Kingston. Previous motor trade experience is NOT essential. If you have experience within Reception, Front of House or Admin, we want to hear from you. Join the world's leading car brand, Toyota, and become a part of our commitment to providing exceptional employee experiences. As an employer of choice, we are dedicated to supporting our passionate, enthusiastic, and talented team to be the best they can be. Join us today and develop your career at Toyota. Role Info: Receptionist Kingston (SW20) £26,000 Plus Workplace Pension, Life Insurance, Company Discounts on Purchases / Repairs / Parts, Loyalty and Long Service Awards and Much More Hours: Monday - Friday, 8.00am - 6.00pm, No Weekends About you: Excellent Administration and IT Skills, Professional Telephone Manner and Communication Skills About us: Established some eighty years ago and today one of the most prominent family owned motor retail groups in England; we are also recognised as one of the most successful specialists in the sale of pre-owned cars. Currie Motors' business philosophy is encapsulated in the internationally known slogan "Nice People to Do Business With . Our personal and transparent service has helped us to become one of London's most respected dealership groups, and the quality of our service sees many satisfied motorists return for their future motoring needs. The Receptionist Opportunity: As the Showroom Receptionist, you will be the first person that customers will meet when entering the showroom, assisting both Sales and Aftersales customers as required; as well as managing the switchboard & reception desk. You will focus on directing customer enquiries, managing the reception area and general administrative duties as well as greeting both retail and service visitors and ensuring the overall customer experience is a relaxed and individual experience. Key Responsibilities: + Greeting visitors on arrival and introducing yourself + Assisting After Sales Advisors by checking in and out After Sales customers + Answering telephones and building rapport and providing information if required + Providing refreshments for visitors where necessary + Encouraging customers to browse the showroom in order to experience the product + Observing and listening to assess the appropriate time to offer further assistance + Introducing sales colleagues to provide further information and progress the sale + Maintaining the showroom environment and ensuring that the ambience is correct + Ensuring all customer areas are maintained and stocked + Working with the management team to support promotions or events + Working with colleagues and teams to ensure a seamless service to customers + Maintaining daily contacts into Kerridge Marketing system + Regularly cleansing the prospecting system to ensure that information is accurate + Promoting customer relations through expeditious and courteous handling of the public About you: + Previous experience within Reception / Admin or Front of House is required + A very well presented person + A professional manner + Excellent communication skills + IT literate Whats on offer: + 22 days annual leave increasing on tenure plus 8 days bank holidays + Eyecare Vouchers + Loyalty & Long Service Awards + Life Insurance (after qualifying period) + Car Leasing Scheme (after qualifying period) + Workplace Pension Scheme + Discounts on car purchases / repairs / parts + Ongoing training, both in-house and with the manufacturer You may have worked in the following capacities: Front Desk Coordinator, Office Administrator, Administrative Assistant, Client Relations Coordinator, Office Reception Coordinator, Welcome Desk Attendant, Front Office Executive, Corporate Greeter, Front Office Manager, Office Concierge, Administrative Receptionist, Front-of-House, Executive Assistant Interested? Apply here for a fast-track path to our Leadership Team Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Mar 29, 2024
Full time
We are looking for a professional and customer focused Showroom Receptionist to join our team in Kingston. Previous motor trade experience is NOT essential. If you have experience within Reception, Front of House or Admin, we want to hear from you. Join the world's leading car brand, Toyota, and become a part of our commitment to providing exceptional employee experiences. As an employer of choice, we are dedicated to supporting our passionate, enthusiastic, and talented team to be the best they can be. Join us today and develop your career at Toyota. Role Info: Receptionist Kingston (SW20) £26,000 Plus Workplace Pension, Life Insurance, Company Discounts on Purchases / Repairs / Parts, Loyalty and Long Service Awards and Much More Hours: Monday - Friday, 8.00am - 6.00pm, No Weekends About you: Excellent Administration and IT Skills, Professional Telephone Manner and Communication Skills About us: Established some eighty years ago and today one of the most prominent family owned motor retail groups in England; we are also recognised as one of the most successful specialists in the sale of pre-owned cars. Currie Motors' business philosophy is encapsulated in the internationally known slogan "Nice People to Do Business With . Our personal and transparent service has helped us to become one of London's most respected dealership groups, and the quality of our service sees many satisfied motorists return for their future motoring needs. The Receptionist Opportunity: As the Showroom Receptionist, you will be the first person that customers will meet when entering the showroom, assisting both Sales and Aftersales customers as required; as well as managing the switchboard & reception desk. You will focus on directing customer enquiries, managing the reception area and general administrative duties as well as greeting both retail and service visitors and ensuring the overall customer experience is a relaxed and individual experience. Key Responsibilities: + Greeting visitors on arrival and introducing yourself + Assisting After Sales Advisors by checking in and out After Sales customers + Answering telephones and building rapport and providing information if required + Providing refreshments for visitors where necessary + Encouraging customers to browse the showroom in order to experience the product + Observing and listening to assess the appropriate time to offer further assistance + Introducing sales colleagues to provide further information and progress the sale + Maintaining the showroom environment and ensuring that the ambience is correct + Ensuring all customer areas are maintained and stocked + Working with the management team to support promotions or events + Working with colleagues and teams to ensure a seamless service to customers + Maintaining daily contacts into Kerridge Marketing system + Regularly cleansing the prospecting system to ensure that information is accurate + Promoting customer relations through expeditious and courteous handling of the public About you: + Previous experience within Reception / Admin or Front of House is required + A very well presented person + A professional manner + Excellent communication skills + IT literate Whats on offer: + 22 days annual leave increasing on tenure plus 8 days bank holidays + Eyecare Vouchers + Loyalty & Long Service Awards + Life Insurance (after qualifying period) + Car Leasing Scheme (after qualifying period) + Workplace Pension Scheme + Discounts on car purchases / repairs / parts + Ongoing training, both in-house and with the manufacturer You may have worked in the following capacities: Front Desk Coordinator, Office Administrator, Administrative Assistant, Client Relations Coordinator, Office Reception Coordinator, Welcome Desk Attendant, Front Office Executive, Corporate Greeter, Front Office Manager, Office Concierge, Administrative Receptionist, Front-of-House, Executive Assistant Interested? Apply here for a fast-track path to our Leadership Team Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Customer Service Support Hatfield, Hertfordshire (Commutable from: North London, Welwyn, St Albans, Hemel Hempstead, Watford, Ware, South Mimms) 25,000 ( 32,000 OTE) + Training + Progression + Benefits + Car Scheme Do you have Customer Service experience from an Automotive background, looking to work for a global leading company offering a great earning potential and an unmatched benefits package? On offer is a one off opportunity to join a leading business who take pride in looking after their staff through training and progression opportunities. This world-beating automotive company are the experts within their industry and are currently a multi-billion pound business with huge growth plans in place. As a result they require an additional Customer Advisor. You will be working on a days-basis out of their modern and fully equipped/ dealership. You will be responsible for delivering excellent customer service and post-sales support care. This role would suit a Customer Service Advisor looking for a long-term career within a successful business offering the best training, progression and benefits on the market. The role: Based out of Dealership. Customer support, adviser and information. Monday - Friday (8am - 5pm). The candidate: Customer Service experience. Car, Automotive, Vehicle, Dealership background. Ideally located to Hatfield. Car, Cars, Commercial, Clients, Sales, Selling, BDM, Support, Advisor, Administration, Quotes, Account Management, Aftersales, Post Care, Customer Service, Manager, Senior, Supervisor, Dealership, Automotive, Manufacturing, Workshop, Technician, Operations, Operational, Compliance, Commission, Bonus, Bonuses.
Mar 28, 2024
Full time
Customer Service Support Hatfield, Hertfordshire (Commutable from: North London, Welwyn, St Albans, Hemel Hempstead, Watford, Ware, South Mimms) 25,000 ( 32,000 OTE) + Training + Progression + Benefits + Car Scheme Do you have Customer Service experience from an Automotive background, looking to work for a global leading company offering a great earning potential and an unmatched benefits package? On offer is a one off opportunity to join a leading business who take pride in looking after their staff through training and progression opportunities. This world-beating automotive company are the experts within their industry and are currently a multi-billion pound business with huge growth plans in place. As a result they require an additional Customer Advisor. You will be working on a days-basis out of their modern and fully equipped/ dealership. You will be responsible for delivering excellent customer service and post-sales support care. This role would suit a Customer Service Advisor looking for a long-term career within a successful business offering the best training, progression and benefits on the market. The role: Based out of Dealership. Customer support, adviser and information. Monday - Friday (8am - 5pm). The candidate: Customer Service experience. Car, Automotive, Vehicle, Dealership background. Ideally located to Hatfield. Car, Cars, Commercial, Clients, Sales, Selling, BDM, Support, Advisor, Administration, Quotes, Account Management, Aftersales, Post Care, Customer Service, Manager, Senior, Supervisor, Dealership, Automotive, Manufacturing, Workshop, Technician, Operations, Operational, Compliance, Commission, Bonus, Bonuses.
Focus Resourcing Group
Burton-on-trent, Staffordshire
Our successful Engineering client in Burton on Trent are recruiting for a Technical Aftersales Manager to join them on a permanent basis. We are seeking a candidate with experience in technical Diagnostic and problem-solving within a technical environment, electrical experience , preferably with controls, motors, and field wiring diagnostics and a background in HVAC click apply for full job details
Mar 28, 2024
Full time
Our successful Engineering client in Burton on Trent are recruiting for a Technical Aftersales Manager to join them on a permanent basis. We are seeking a candidate with experience in technical Diagnostic and problem-solving within a technical environment, electrical experience , preferably with controls, motors, and field wiring diagnostics and a background in HVAC click apply for full job details
About the role Sytner Jaguar Northampton has a rare opportunity available for motivated and driven Aftersales Manager. You will deliver a full Aftersales service to our customers, and maximise the profitability of the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. We are looking for an experienced After Sales Manager with a minimum of 5 years experience and being a JLR specialist would be beneficial and must also be customer experienced driven. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Mar 27, 2024
Full time
About the role Sytner Jaguar Northampton has a rare opportunity available for motivated and driven Aftersales Manager. You will deliver a full Aftersales service to our customers, and maximise the profitability of the sales of parts, labour hours, MOT, lubricants, tyres and subcontracted sales. You will be an integral member of the Management Team and deliver the very best customer service with a clear vision to run an efficient and professional aftersales operation. We are looking for an experienced After Sales Manager with a minimum of 5 years experience and being a JLR specialist would be beneficial and must also be customer experienced driven. About you Previous experience in a similar role within the motor industry is essential as well as strong technical knowledge. Ideally, you will have the ability to work in a high pressured environment and have fantastic leadership skills that can drive a team forward. You should strive for operational excellence and have a strategic mind-set, whilst ensuring that the customer always comes first Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here . Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Job Introduction We are currently recruiting for a high achieving Aftersales Manager for our VW Commercial Vehicles Dealership based in Coventry. Working hours are Monday to Friday, either 7.30am to 5.30pm or 8am to 6pm, rota agreed internally. Benefits include the use of a company car and an OTE of up to £70,000 click apply for full job details
Mar 27, 2024
Full time
Job Introduction We are currently recruiting for a high achieving Aftersales Manager for our VW Commercial Vehicles Dealership based in Coventry. Working hours are Monday to Friday, either 7.30am to 5.30pm or 8am to 6pm, rota agreed internally. Benefits include the use of a company car and an OTE of up to £70,000 click apply for full job details
Job Title: Service Advisor - Gateshead Salary: £26,000 Basic + Bonus (OTE £30,800) Hours: Monday to Friday 07:30-18:00 and Saturdays on a rota 08:00-13:00-42 hours per week Ref: OC17163We have a new vacancy for an experienced Service Advisor for my client's main dealership in Gateshead. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Competitive salaries with clear pay scales in place as you develop. Generous annual leave allowance that increases with length of service. Eligibility to join one of the colleague car plans and cycle to work schemes. Enhanced maternity leave, adoption leave and paternity leave. Employee assistance programme and free access to Smart Health. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice Dickinson INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Mar 27, 2024
Full time
Job Title: Service Advisor - Gateshead Salary: £26,000 Basic + Bonus (OTE £30,800) Hours: Monday to Friday 07:30-18:00 and Saturdays on a rota 08:00-13:00-42 hours per week Ref: OC17163We have a new vacancy for an experienced Service Advisor for my client's main dealership in Gateshead. My client is part of a large dealer franchise that represents some fantastic brands. This role suits a Service Advisor looking for a long-term career. Benefits: Competitive salaries with clear pay scales in place as you develop. Generous annual leave allowance that increases with length of service. Eligibility to join one of the colleague car plans and cycle to work schemes. Enhanced maternity leave, adoption leave and paternity leave. Employee assistance programme and free access to Smart Health. Service Advisor Responsibilities: Will be to meet and greet customers bringing their vehicles to the car dealership for scheduled & non-scheduled servicing and repairs. Support the aftersales function and the various staff members in the department such as junior service advisers, workshop controllers & assist the service manager in the day to day running of a busy after sales department. Upselling any existing products to new and existing customers. Service Advisor Requirements: Must have high quality customer service experience, doesnt have to be in the motor trade- full training provided Must have good communication skills Knowledge of Kerridge or Pinnacle would be advantageous. Full UK Driving License. Consultant: Beatrice Dickinson INDAS Octane Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.We are recruiting across the UK for Service, Aftersales and Parts - Service Advisor, Warranty Advisor, Warranty Administrator, Aftersales Advisor, Service Team Manager, Senior Service Advisor, Service Manager, Aftersales Manager, Parts Advisor, Parts Administrator, Parts Supervisor, Parts ManagersOctane Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.
Kerridge Commercial Systems
Nottingham, Nottinghamshire
inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses. Position Overview Demonstrating inspHire products aimed at the SME space i.e. OnRent / inspHire Office. As Business Development Manager, you will liaise with internal and external stakeholders to win new business within inspHire and also have customers migrate to OnRent from Office Edition Duties & Responsibilities Traditional BDM Responsibilities Deliver agreed annual sales target for Rental New Business Manage and co-ordinate all commercial aspects of new business daily, with a focus of driving sales into SME profile prospective accounts. Report and forecast at the sales meeting and via the CRM system the activity and opportunities that exist within your portfolio. Qualify your prospects, deliver tailored software demonstrations and expertly review their current state and future desired state and demonstrate the value our solutions will deliver in between. Identify Office Edition customers prime for migration to OnRent Provide detailed solutions meetings with any level of customers, from staff on the shop floor right up to c-level execs. Provide statement of works handovers to the professional services team ensuring your solutions and the customers needs are handed over accurately and precisely. You will be in control of all commercial aspects of the solution with the full support of the inspHire business Attend industry shows to showcase our products to prospective customers OnRent BDM Responsibilities Liaise internally and externally to manage specific prospects and influence solutions. Reach out to new trial sign ups of OnRent within the set team KPI. Nurture prospective customers throughout their 30-day trial. This includes working through an onboarding plan to ensure the customer has their data imported and are trained in how to use the system. Ask the correct qualifying questions to prospective customers to ensure we are pairing their business with the correct software product in our portfolio. Maintain our business database by inputting new leads, trial sign ups and customers as they come in. Re-engage previous trialists and generate new business leads using telephone calls and other tools such as LinkedIn. Provide aftersales care and proactive customer management, to ensure all customers are using the system and remaining on board. Ensure customer retention is in line with business targets. Contact lost customers to understand their reasons for leaving, to pass on user feedback to our Product Management and Development teams to help us continuously improve our products and processes. Occasionally provide online demonstrations/onboarding sessions at 7am to prospective customers in Australia. Take part in ad-hoc projects/responsibilities as required by the Online Sales Manager. Keep up to date with all products in the rental division Skills knowledge & Experience Essential Strong commercial awareness in all areas Demonstrable experience of working in a software solution sales environment Excellent technical understanding from an application and technology perspective Demonstrable success in a similar role Excellent communication skills Ability to build effective relationships at all levels Proactive in approach Self-motivated Ability to hunt own leads Ability to deliver presentations tailored to audience needs Ability to work under pressure in a fast-paced environment Always display a "customer first" attitude Ability to troubleshoot and answer technical questions Approaches their work and their relationships with their colleagues with maturity, patience, and professionalism Consistently produce high quality and detailed work Desirable Knowledge of ERP or business IT systems Appreciation for all products and services in the inspHire offering Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
Mar 26, 2024
Full time
inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses. Position Overview Demonstrating inspHire products aimed at the SME space i.e. OnRent / inspHire Office. As Business Development Manager, you will liaise with internal and external stakeholders to win new business within inspHire and also have customers migrate to OnRent from Office Edition Duties & Responsibilities Traditional BDM Responsibilities Deliver agreed annual sales target for Rental New Business Manage and co-ordinate all commercial aspects of new business daily, with a focus of driving sales into SME profile prospective accounts. Report and forecast at the sales meeting and via the CRM system the activity and opportunities that exist within your portfolio. Qualify your prospects, deliver tailored software demonstrations and expertly review their current state and future desired state and demonstrate the value our solutions will deliver in between. Identify Office Edition customers prime for migration to OnRent Provide detailed solutions meetings with any level of customers, from staff on the shop floor right up to c-level execs. Provide statement of works handovers to the professional services team ensuring your solutions and the customers needs are handed over accurately and precisely. You will be in control of all commercial aspects of the solution with the full support of the inspHire business Attend industry shows to showcase our products to prospective customers OnRent BDM Responsibilities Liaise internally and externally to manage specific prospects and influence solutions. Reach out to new trial sign ups of OnRent within the set team KPI. Nurture prospective customers throughout their 30-day trial. This includes working through an onboarding plan to ensure the customer has their data imported and are trained in how to use the system. Ask the correct qualifying questions to prospective customers to ensure we are pairing their business with the correct software product in our portfolio. Maintain our business database by inputting new leads, trial sign ups and customers as they come in. Re-engage previous trialists and generate new business leads using telephone calls and other tools such as LinkedIn. Provide aftersales care and proactive customer management, to ensure all customers are using the system and remaining on board. Ensure customer retention is in line with business targets. Contact lost customers to understand their reasons for leaving, to pass on user feedback to our Product Management and Development teams to help us continuously improve our products and processes. Occasionally provide online demonstrations/onboarding sessions at 7am to prospective customers in Australia. Take part in ad-hoc projects/responsibilities as required by the Online Sales Manager. Keep up to date with all products in the rental division Skills knowledge & Experience Essential Strong commercial awareness in all areas Demonstrable experience of working in a software solution sales environment Excellent technical understanding from an application and technology perspective Demonstrable success in a similar role Excellent communication skills Ability to build effective relationships at all levels Proactive in approach Self-motivated Ability to hunt own leads Ability to deliver presentations tailored to audience needs Ability to work under pressure in a fast-paced environment Always display a "customer first" attitude Ability to troubleshoot and answer technical questions Approaches their work and their relationships with their colleagues with maturity, patience, and professionalism Consistently produce high quality and detailed work Desirable Knowledge of ERP or business IT systems Appreciation for all products and services in the inspHire offering Equal Opportunities KCS is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires us to adjust the recruiting process please do advise us when contacted. If this role is of interest to you please apply online. To all recruitment agencies: KCS does not accept agency resumes. Please do not forward resumes to our careers site or direct to KCS employee. KCS is not responsible for any fees related to unsolicited resumes.
About the role Sytner Maidenhead is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Mar 26, 2024
Full time
About the role Sytner Maidenhead is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement - 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here. Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships. We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Sales Administrator - Non-Mechanical Plant & Equipment Job Title: Sales Administrator - Non-Mechanical Plant & Equipment Industry Sector: Non-Mechanical Plant, Plant Equipment, Plant Hire, Plant Sales, Ground Support Services, Ground Protection, Trench Cover, Construction Products, Construction Sales, Hire & Sales, Civils, Shoring, Sales Administrator, Sales Support, Telesales, Customer Service Rep, Hire Desk, Hire Desk Controller, Desk Controller Office Location: Bedford Remuneration: Up to £26,000 + Discretionary bonusBenefits: Comprehensive benefits package The role of the Sales Administrator - Non-Mechanical Plant & Equipment will involve: Sales admin position dealing with the hire & sale of non-mechanical plant & equipment such as: temporary access, ground protection, specialist construction products, trench covers, ground reinforcement & stabilization, trench shoring systems, site security & traffic management You will be selling to civil engineering companies, main contractors, sub-contractors, events managers, end-users and distributors Deal with incoming enquiries via telephone & emails Processing orders, providing aftersales support, chasing delivery ETA's Address any issues with deliveries or processing, The ideal applicant will be Sales Administrator - Non-Mechanical Plant & Equipment with: Must have customer service experience or related such as: telesales/support Ideally will have hire or wider construction however this is not essential Exceptional written & verbal communication skills Highly self-motivated, enthusiastic and determined A keen attention to detail Driving licence IT Literate (Office, CRM systems) Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Non-Mechanical Plant, Plant Equipment, Plant Hire, Plant Sales, Ground Support Services, Ground Protection, Trench Cover, Construction Products, Construction Sales, Hire & Sales, Civils, Shoring, Sales Administrator, Sales Support, Telesales, Customer Service Rep, Hire Desk, Hire Desk Controller, Desk Controller
Mar 26, 2024
Full time
Sales Administrator - Non-Mechanical Plant & Equipment Job Title: Sales Administrator - Non-Mechanical Plant & Equipment Industry Sector: Non-Mechanical Plant, Plant Equipment, Plant Hire, Plant Sales, Ground Support Services, Ground Protection, Trench Cover, Construction Products, Construction Sales, Hire & Sales, Civils, Shoring, Sales Administrator, Sales Support, Telesales, Customer Service Rep, Hire Desk, Hire Desk Controller, Desk Controller Office Location: Bedford Remuneration: Up to £26,000 + Discretionary bonusBenefits: Comprehensive benefits package The role of the Sales Administrator - Non-Mechanical Plant & Equipment will involve: Sales admin position dealing with the hire & sale of non-mechanical plant & equipment such as: temporary access, ground protection, specialist construction products, trench covers, ground reinforcement & stabilization, trench shoring systems, site security & traffic management You will be selling to civil engineering companies, main contractors, sub-contractors, events managers, end-users and distributors Deal with incoming enquiries via telephone & emails Processing orders, providing aftersales support, chasing delivery ETA's Address any issues with deliveries or processing, The ideal applicant will be Sales Administrator - Non-Mechanical Plant & Equipment with: Must have customer service experience or related such as: telesales/support Ideally will have hire or wider construction however this is not essential Exceptional written & verbal communication skills Highly self-motivated, enthusiastic and determined A keen attention to detail Driving licence IT Literate (Office, CRM systems) Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Non-Mechanical Plant, Plant Equipment, Plant Hire, Plant Sales, Ground Support Services, Ground Protection, Trench Cover, Construction Products, Construction Sales, Hire & Sales, Civils, Shoring, Sales Administrator, Sales Support, Telesales, Customer Service Rep, Hire Desk, Hire Desk Controller, Desk Controller
Porsche Retail Group (PRG) have an excellent opportunity for a Service Team Manager to work for one of the world's most iconic brands and join Porsche Centre Reading.As part of the Management Team at Porsche Centre Reading, you will be responsible for the running of the workshop and will also be the first point of contact for customer technical issues. As Service Team Manager you will effectively: Manage workshop loading, ensuring accurate job allocation is of paramount importance for maximised efficiency, meeting quality targets and managing customer expectations Lead the Service Technicians to ensure that commercial and operational requirements are considered at all times. The successful applicant will be responsible for managing a team of Technicians / Apprentices and experience of this is a pre-requisite for this demanding but rewarding role, where you must be able to demonstrate an understanding of Service Department KPI's.If you have a passion to effectively manage workshop loading, efficiency, productivity and quality, whilst meeting customer expectations. Previous automotive workshop management experience is essential for this role. So, what makes life at PRG unique? An induction like no other. As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup That sounds exciting, but what else? OTE of £60,000, a basic salary of £40,000 Monthly bonus in areas 25 days holiday per year plus bank holidays, with extra days for long service Complimentary hot and cold soft drinks Private Medical Insurance, with the option to add your loved ones Dedicated mental health champions Employee representative body - your voice at work Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance Income Protection Insurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Five full sets of branded uniform And what's it actually like to work at Porsche Centre Reading? One of the very First Destination Porsche Centres in the UK, adjoining the home of Porsche in UK A prime location, just off the M4 with a local gym, shops, and petrol station 'next door' Heavily subsidised restaurant and barista bar Free car parking on site And what about you? We value attitude over experience and offer a comprehensive training and support programme, as you progress through the Porsche Sales Accreditation programme. You will have the opportunity to grow through our leadership development programmes And finally - who are we? Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. You'll find our culture of trust, integrity, and empowerment filters through every channel of our business Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other So, what's next? Excited? We'd love to hear from you Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat You'll then meet a one of our Aftersales Management Team, so we can ensure the role is right for you And don't forget to visit our 'socials', just search 'Porsche Retail Group' How to Apply Please note that eRecruitSmart is advertising the role of Service Team Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you!
Mar 26, 2024
Full time
Porsche Retail Group (PRG) have an excellent opportunity for a Service Team Manager to work for one of the world's most iconic brands and join Porsche Centre Reading.As part of the Management Team at Porsche Centre Reading, you will be responsible for the running of the workshop and will also be the first point of contact for customer technical issues. As Service Team Manager you will effectively: Manage workshop loading, ensuring accurate job allocation is of paramount importance for maximised efficiency, meeting quality targets and managing customer expectations Lead the Service Technicians to ensure that commercial and operational requirements are considered at all times. The successful applicant will be responsible for managing a team of Technicians / Apprentices and experience of this is a pre-requisite for this demanding but rewarding role, where you must be able to demonstrate an understanding of Service Department KPI's.If you have a passion to effectively manage workshop loading, efficiency, productivity and quality, whilst meeting customer expectations. Previous automotive workshop management experience is essential for this role. So, what makes life at PRG unique? An induction like no other. As part of your welcome, you will enjoy a day at the Porsche Experience Centre, Silverstone, where you drive a selection of Porsches on the track Porsche for a weekend. Once a year, for a special occasion, you will get a choice of a Porsche, at no additional cost to you Every staff member is treated as a brand advocate. You will be able to support events, such as the Porsche GB Carrera Cup That sounds exciting, but what else? OTE of £60,000, a basic salary of £40,000 Monthly bonus in areas 25 days holiday per year plus bank holidays, with extra days for long service Complimentary hot and cold soft drinks Private Medical Insurance, with the option to add your loved ones Dedicated mental health champions Employee representative body - your voice at work Preferential rates on several products and services, including high street brands, restaurants, gyms and Porsche products Life Assurance Income Protection Insurance DC Pension Scheme Employee Assistance Program - support and advice on issues impacting your wellbeing Five full sets of branded uniform And what's it actually like to work at Porsche Centre Reading? One of the very First Destination Porsche Centres in the UK, adjoining the home of Porsche in UK A prime location, just off the M4 with a local gym, shops, and petrol station 'next door' Heavily subsidised restaurant and barista bar Free car parking on site And what about you? We value attitude over experience and offer a comprehensive training and support programme, as you progress through the Porsche Sales Accreditation programme. You will have the opportunity to grow through our leadership development programmes And finally - who are we? Headquartered in Reading alongside Porsche Cars GB Ltd, we are owned wholly by Porsche Germany. We operate five Porsche Centres, two satellite Service Centres and a Trade Parts Distribution Centre in and around London Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo. You'll find our culture of trust, integrity, and empowerment filters through every channel of our business Our people have passion, thriving on a friendly rivalry that inspires all of us to be better and a genuine desire to go further for our customers and each other So, what's next? Excited? We'd love to hear from you Apply now with a copy of your CV and if selected, a member of the team will contact you for an informal chat You'll then meet a one of our Aftersales Management Team, so we can ensure the role is right for you And don't forget to visit our 'socials', just search 'Porsche Retail Group' How to Apply Please note that eRecruitSmart is advertising the role of Service Team Manager on behalf of Porsche Retail Group. Your CV will be sent to the Hiring Manager who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered.We look forward to hearing from you!
Customer Services Manager Location : On- Site, West Bromwich, B70 8BG. Salary: £35,000 - £38,000 dependent on experience. Contract: Full time, Permanent Hours: Mon-Fri 8:30am-5:30pm We are a fast-growing Ecommerce and Wholesale Bathroom company who design and import own brand products and distribute all across the UK from a local Plumbers Merchants to Big Online Retailers and anyone in between. And the all-important Mrs Smith! We have a growing e-commerce team in India with fulfilment team and Key Management operating out of West Bromwich, West Midlands in the UK. Customer Services team also operates out of India and you will be managing them directly. We want to leave the world a better place than we found it. Will you be a part of that team? Customer Services Manager The role We are looking for a resourceful, competitive, high energy, high skill and industrious candidate who can manage the full spectrum of CS Services and help define Customer Service Strategy to build company further. Role Responsibilities: • Manage, train and upskill team • Maintain high motivation • Get Team trained to UK customer expectations, nuances, cultural understanding, improving phone manner • Ideally from Bathroom, heating & Plumbing background but not essential. Motivated enough to learn the product and services and confidently disseminate across the team members. • Using technology / AIs Tools to create Training Video, Learning Manuals, Work Flows • Analyse current SOPs in place and improve them / cancelling any redundant steps by challenging Status Quo and always seek Improvement. • Create a Live Dashboard of CS Health Metrics including that of individual sales channels such as Amazon, Ebay, Shopify, Wholesale and take ownership of maintaining and/or improving them. • Create a visual weekly report of Key Issues with root cause analysis and engage with relevant parties in the company to resolve them. • Engage/ report to Head of Product & Purchase Manager to resolve Product related faults. • Effective liaison with suppliers to bring our solutions that work for both parties • Set communication tone with all customers and ensure followed through. A mapping of customer touch points (from order entry) to fulfilment and follow up in case of aftersales or re-marketing. • Be a Sales Co-ordinator for our B2B sales reps in the field by supporting them via phone/emails or any channels necessary. • Team Performance evaluation and improvement plan where needed • Team Support & Office Administration as may be necessary In short you are the person who helps us build a Robust CS Strategy, map expectations and execute first class service whichever channel the customer comes in contact with us. What we need from you: • Do you have at least 3 years experience in a similar position? • Do you have experience with Bathrooms, Heating, Plumbing or Home Furnishings? • Do you want to be part of a team that wants to do things differently and change the Personal Hygiene and Sanitary Market for better? • Are you hard-working and motivated enough to build, nurture and develop a team of people who will excel in tomorrow s business landscape and capture opportunities in Customers Services via AI, Robotics, Information Flow? • Do you have the attitude to succeed in a fast-paced, rolled up sleeves environment? • Are you technologically savvy whilst appreciating human side of customer interactions? • Do you take ownership and see issues resolved to the highest levels of satisfaction? • Do you see the bigger picture whilst nuanced enough to value the tiny details? • Do you want to work in a company that values talent & skills and remunerates accordingly? If you feel you have the skills and experience to be successful in this role then apply today!
Mar 25, 2024
Full time
Customer Services Manager Location : On- Site, West Bromwich, B70 8BG. Salary: £35,000 - £38,000 dependent on experience. Contract: Full time, Permanent Hours: Mon-Fri 8:30am-5:30pm We are a fast-growing Ecommerce and Wholesale Bathroom company who design and import own brand products and distribute all across the UK from a local Plumbers Merchants to Big Online Retailers and anyone in between. And the all-important Mrs Smith! We have a growing e-commerce team in India with fulfilment team and Key Management operating out of West Bromwich, West Midlands in the UK. Customer Services team also operates out of India and you will be managing them directly. We want to leave the world a better place than we found it. Will you be a part of that team? Customer Services Manager The role We are looking for a resourceful, competitive, high energy, high skill and industrious candidate who can manage the full spectrum of CS Services and help define Customer Service Strategy to build company further. Role Responsibilities: • Manage, train and upskill team • Maintain high motivation • Get Team trained to UK customer expectations, nuances, cultural understanding, improving phone manner • Ideally from Bathroom, heating & Plumbing background but not essential. Motivated enough to learn the product and services and confidently disseminate across the team members. • Using technology / AIs Tools to create Training Video, Learning Manuals, Work Flows • Analyse current SOPs in place and improve them / cancelling any redundant steps by challenging Status Quo and always seek Improvement. • Create a Live Dashboard of CS Health Metrics including that of individual sales channels such as Amazon, Ebay, Shopify, Wholesale and take ownership of maintaining and/or improving them. • Create a visual weekly report of Key Issues with root cause analysis and engage with relevant parties in the company to resolve them. • Engage/ report to Head of Product & Purchase Manager to resolve Product related faults. • Effective liaison with suppliers to bring our solutions that work for both parties • Set communication tone with all customers and ensure followed through. A mapping of customer touch points (from order entry) to fulfilment and follow up in case of aftersales or re-marketing. • Be a Sales Co-ordinator for our B2B sales reps in the field by supporting them via phone/emails or any channels necessary. • Team Performance evaluation and improvement plan where needed • Team Support & Office Administration as may be necessary In short you are the person who helps us build a Robust CS Strategy, map expectations and execute first class service whichever channel the customer comes in contact with us. What we need from you: • Do you have at least 3 years experience in a similar position? • Do you have experience with Bathrooms, Heating, Plumbing or Home Furnishings? • Do you want to be part of a team that wants to do things differently and change the Personal Hygiene and Sanitary Market for better? • Are you hard-working and motivated enough to build, nurture and develop a team of people who will excel in tomorrow s business landscape and capture opportunities in Customers Services via AI, Robotics, Information Flow? • Do you have the attitude to succeed in a fast-paced, rolled up sleeves environment? • Are you technologically savvy whilst appreciating human side of customer interactions? • Do you take ownership and see issues resolved to the highest levels of satisfaction? • Do you see the bigger picture whilst nuanced enough to value the tiny details? • Do you want to work in a company that values talent & skills and remunerates accordingly? If you feel you have the skills and experience to be successful in this role then apply today!
Allen Motor Group are currently looking to recruit a Vehicle Technician to join our KIA dealership in Brentwood. Reporting to the Aftersales Manager this position is offered on a full-time working contract paying £31,500 for 45 hours, Monday Friday, with 1 in 2 Saturdays paid as overtime at time and a half, and an OTE of £40,000. Why Allen Motor Group? In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including: 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service Fantastic discounts on MOT s, services and parts Life assurance benefit, at no cost to yourself Discounted gym membership Retailer discount portal with discounts from some of the UK s biggest retailers £500 refer a friend scheme Full training and support to develop and progress your career with Allen Motor Group Required Skills & Experience To be considered for the position you will need to possess a relevant formal qualification (City & Guilds/NVQ Level 3) as a minimum. We are looking for individuals who possess the following attributes & skills: A full UK driving licence Experience of inspection, repair and servicing motor vehicles MOT Tester qualification would be highly beneficial Fantastic verbal and written English skills Previous experience working in a franchised dealership (preferred but not essential) Key Responsibilities and Duties Provide technical and diagnostic service ensuring customer satisfaction and productivity targets are met and exceeded Maintain the highest level of technical knowledge and ensure compliance with manufacturer training Uphold company and manufacturer quality standards Ensure 100% compliance with vehicle health check processes To be considered for this opportunity please apply now
Mar 25, 2024
Full time
Allen Motor Group are currently looking to recruit a Vehicle Technician to join our KIA dealership in Brentwood. Reporting to the Aftersales Manager this position is offered on a full-time working contract paying £31,500 for 45 hours, Monday Friday, with 1 in 2 Saturdays paid as overtime at time and a half, and an OTE of £40,000. Why Allen Motor Group? In addition to a highly attractive basic salary, commission and target related bonus we also offer a range of other benefits including: 30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service Fantastic discounts on MOT s, services and parts Life assurance benefit, at no cost to yourself Discounted gym membership Retailer discount portal with discounts from some of the UK s biggest retailers £500 refer a friend scheme Full training and support to develop and progress your career with Allen Motor Group Required Skills & Experience To be considered for the position you will need to possess a relevant formal qualification (City & Guilds/NVQ Level 3) as a minimum. We are looking for individuals who possess the following attributes & skills: A full UK driving licence Experience of inspection, repair and servicing motor vehicles MOT Tester qualification would be highly beneficial Fantastic verbal and written English skills Previous experience working in a franchised dealership (preferred but not essential) Key Responsibilities and Duties Provide technical and diagnostic service ensuring customer satisfaction and productivity targets are met and exceeded Maintain the highest level of technical knowledge and ensure compliance with manufacturer training Uphold company and manufacturer quality standards Ensure 100% compliance with vehicle health check processes To be considered for this opportunity please apply now
Mercedes Benz of Loughborough - Customer Experience Expert £28K (£32K OTE) + Employee Benefits 45 hours per week What we can offer you 33 days' annual leave , including bank holidays (pro rata) Retail discounts that save you money every day Gym discounts , cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An annual celebration to recognise outstanding work A community volunteering day Introduction to the role The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. As a customer experience expert, you will be an ambassador for one of the world's leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience. What you'll do day to day Proactively approaching customers to offer help and advice based on the customers requirements Helps create the right retail environment for our customers - inc. display Planning and managing the Customer Journey - enabling them to make an informed decision - and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure) Helps facilitate the basic needs of our aftersales customers - working with the aftersales team to provide seamless service Help facilitate the test drive experience of our product including product presentation and documentation Works with your managers to secure and process vehicle orders - including the effective use of Mercedes Benz platforms where applicable Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Ability to provide a first-class customer service with energy and enthusiasm An effective multitasker who is methodical and efficient Has a genuine desire to help people and the team Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information Attention to detail Excellent listening and communication skills Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone . Apply now
Mar 25, 2024
Full time
Mercedes Benz of Loughborough - Customer Experience Expert £28K (£32K OTE) + Employee Benefits 45 hours per week What we can offer you 33 days' annual leave , including bank holidays (pro rata) Retail discounts that save you money every day Gym discounts , cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An annual celebration to recognise outstanding work A community volunteering day Introduction to the role The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. As a customer experience expert, you will be an ambassador for one of the world's leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience. What you'll do day to day Proactively approaching customers to offer help and advice based on the customers requirements Helps create the right retail environment for our customers - inc. display Planning and managing the Customer Journey - enabling them to make an informed decision - and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure) Helps facilitate the basic needs of our aftersales customers - working with the aftersales team to provide seamless service Help facilitate the test drive experience of our product including product presentation and documentation Works with your managers to secure and process vehicle orders - including the effective use of Mercedes Benz platforms where applicable Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Ability to provide a first-class customer service with energy and enthusiasm An effective multitasker who is methodical and efficient Has a genuine desire to help people and the team Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information Attention to detail Excellent listening and communication skills Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone . Apply now
About the role Sytner MINI Stratford-upon-Avon is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package.We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.• Enhanced Holiday Entitlement - 33 days inc. bank holidays• Industry-leading Maternity, Paternity and Adoption Pay• Career Development• Recognition of Long Service every 5 years• Discounted Car Schemes• High Street Discounts• Discounted Gym memberships• Cycle to work scheme• One day a year paid voluntary / community work• Business social eventsAt Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.For more information around reasonable adjustments and the recruitment process please click here.Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Mar 25, 2024
Full time
About the role Sytner MINI Stratford-upon-Avon is looking to recruit a Service Administrator to join their fantastic Aftersales Department. This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service. Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing. Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service. About you Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work. We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment. To be successful in this role you will be extremely organised, have high attention to detail and be a great team player. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package.We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.• Enhanced Holiday Entitlement - 33 days inc. bank holidays• Industry-leading Maternity, Paternity and Adoption Pay• Career Development• Recognition of Long Service every 5 years• Discounted Car Schemes• High Street Discounts• Discounted Gym memberships• Cycle to work scheme• One day a year paid voluntary / community work• Business social eventsAt Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process.For more information around reasonable adjustments and the recruitment process please click here.Unsure? Read on We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.We pride ourselves on 'Developing Talent and 'Building Careers' and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.
Mercedes Benz of Loughborough - Customer Experience Expert £6,222 (OTE £7,116) + Employee Benefits 10 hours per week, covering Saturday & Sunday What we can offer you 33 days' annual leave , including bank holidays (pro rata) Retail discounts that save you money every day Gym discounts , cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An annual celebration to recognise outstanding work A community volunteering day Introduction to the role The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. As a customer experience expert, you will be an ambassador for one of the world's leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience. What you'll do day to day Proactively approaching customers to offer help and advice based on the customers requirements Helps create the right retail environment for our customers - inc. display Planning and managing the Customer Journey - enabling them to make an informed decision - and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure) Helps facilitate the basic needs of our aftersales customers - working with the aftersales team to provide seamless service Help facilitate the test drive experience of our product including product presentation and documentation Works with your managers to secure and process vehicle orders - including the effective use of Mercedes Benz platforms where applicable Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Ability to provide a first-class customer service with energy and enthusiasm An effective multitasker who is methodical and efficient Has a genuine desire to help people and the team Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information Attention to detail Excellent listening and communication skills Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone . Apply now
Mar 25, 2024
Full time
Mercedes Benz of Loughborough - Customer Experience Expert £6,222 (OTE £7,116) + Employee Benefits 10 hours per week, covering Saturday & Sunday What we can offer you 33 days' annual leave , including bank holidays (pro rata) Retail discounts that save you money every day Gym discounts , cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An annual celebration to recognise outstanding work A community volunteering day Introduction to the role The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. As a customer experience expert, you will be an ambassador for one of the world's leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience. What you'll do day to day Proactively approaching customers to offer help and advice based on the customers requirements Helps create the right retail environment for our customers - inc. display Planning and managing the Customer Journey - enabling them to make an informed decision - and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure) Helps facilitate the basic needs of our aftersales customers - working with the aftersales team to provide seamless service Help facilitate the test drive experience of our product including product presentation and documentation Works with your managers to secure and process vehicle orders - including the effective use of Mercedes Benz platforms where applicable Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Ability to provide a first-class customer service with energy and enthusiasm An effective multitasker who is methodical and efficient Has a genuine desire to help people and the team Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information Attention to detail Excellent listening and communication skills Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone . Apply now
Customer Experience Expert - Mercedes-Benz Oxford£13,688.89 (OTE £15,654.22) + Employee Benefits22 hours per week with one day over the weekend (To be discussed during interview) Benefits At Inchcape, we are all about rewarding hard work, that's why we offer a benefits package with great perks from vehicle discounts to mental health support and much more Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family Annual leave - A minimum of 33 days annual leave (including bank holidays), rising with long service Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team Your Wellbeing - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day Your Finances - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health Cycle to Work - Get a bike and or cycling gear at a significantly reduced price Community Volunteering Day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives A company that cares - We believe Inchcape is for everyone and we're dedicated to building a diverse, inclusive, and authentic workplace Job Introduction The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. As a customer experience expert, you will be an ambassador for one of the world's leading brands, you will guide the customer through their journey as the first point of contact in the Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience. You will thrive in a customer centric environment and have the passion and enthusiasm for the brand to deliver a great customer experience on every opportunity. You will have a solution focussed attitude and the ability to confidently inspire and excite our customers. Main Responsibilities Proactively approaching customers to offer help and advice based on the customers requirements Helps create the right retail environment for our customers - inc. display Planning and managing the Customer Journey - enabling them to make an informed decision - and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner Works closely with your line manager to ensure all needs of all customers are understood and met including the identification of potentially vulnerable customers Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure) Helps facilitate the basic needs of our aftersales customers - working with the aftersales team to provide seamless service Help facilitate the test drive experience of our product including product presentation and documentation Works with your managers to secure and process vehicle orders - including the effective use of Mercedes Benz platforms where applicable Works closely with the Sell My Car Exec to ensure all possible car purchases are captured Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable Captures data as directed by managers and required in line with Inchcape policy The Ideal Candidate Ability to provide a first-class customer service with energy and enthusiasm An effective multitasker who is methodical and efficient Has a genuine desire to help people and the team Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information Attention to detail Works hard to meet or exceed performance objectives Welcomes feedback and support to optimise performance Excellent listening and communication skills About The Company Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention. OUR VISION: To be the world's most trusted automotive Distributor. Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.
Mar 25, 2024
Full time
Customer Experience Expert - Mercedes-Benz Oxford£13,688.89 (OTE £15,654.22) + Employee Benefits22 hours per week with one day over the weekend (To be discussed during interview) Benefits At Inchcape, we are all about rewarding hard work, that's why we offer a benefits package with great perks from vehicle discounts to mental health support and much more Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family Annual leave - A minimum of 33 days annual leave (including bank holidays), rising with long service Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team Your Wellbeing - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day Your Finances - Effortlessly grow your savings with our Share Scheme, we will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more Your Recognition - We put our colleagues at the heart of what we do with ongoing recognition and an annual event to celebrate those that go over and above Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family Your Health - From gym discounts to cash healthcare plans, find everything you need to look after your health Cycle to Work - Get a bike and or cycling gear at a significantly reduced price Community Volunteering Day - Every colleague has an additional day to spend volunteering for a charity or good cause of their choice, as well as the option to get involved in our company wide charity initiatives A company that cares - We believe Inchcape is for everyone and we're dedicated to building a diverse, inclusive, and authentic workplace Job Introduction The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart. As a customer experience expert, you will be an ambassador for one of the world's leading brands, you will guide the customer through their journey as the first point of contact in the Centre, delivering on their needs and requirements, whilst providing a customer focussed, premium experience. You will thrive in a customer centric environment and have the passion and enthusiasm for the brand to deliver a great customer experience on every opportunity. You will have a solution focussed attitude and the ability to confidently inspire and excite our customers. Main Responsibilities Proactively approaching customers to offer help and advice based on the customers requirements Helps create the right retail environment for our customers - inc. display Planning and managing the Customer Journey - enabling them to make an informed decision - and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner Works closely with your line manager to ensure all needs of all customers are understood and met including the identification of potentially vulnerable customers Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure) Helps facilitate the basic needs of our aftersales customers - working with the aftersales team to provide seamless service Help facilitate the test drive experience of our product including product presentation and documentation Works with your managers to secure and process vehicle orders - including the effective use of Mercedes Benz platforms where applicable Works closely with the Sell My Car Exec to ensure all possible car purchases are captured Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable Captures data as directed by managers and required in line with Inchcape policy The Ideal Candidate Ability to provide a first-class customer service with energy and enthusiasm An effective multitasker who is methodical and efficient Has a genuine desire to help people and the team Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information Attention to detail Works hard to meet or exceed performance objectives Welcomes feedback and support to optimise performance Excellent listening and communication skills About The Company Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention. OUR VISION: To be the world's most trusted automotive Distributor. Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.
Vehicle Technicians Would you like to work in a MOBILE role Mon - Fri 8.00 am to 5.30 pm plus 1 Saturday in 4? Have 26 days a year Holiday plus Bank Holidays? Enjoy a fantastic basic salary plus bonus scheme including a £2000 joining bonus? Receive ongoing training, working for the manufacturer? THIS IS NOT A ROADSIDE BREAKDOWN ROLE! Recognising the shift in customer expectations, our clients are looking for qualified Technicians to take up the new and exciting role of Mobile Service Technician. Working at private addresses as well as business premises you will be responsible for carrying out inspection and service routines, repairs and testing of vehicles in a professional and safe manner, in accordance with dealer and manufacturer standards.This is a great opportunity for you to enjoy the freedom and flexibility of being on the road, with the backup and all the benefits of a main dealer group, plus you will receive £2000 joining bonus! So, what do we look for from you as a Mobile Service Technician? • An NVQ 3, City & Guilds or equivalent, • Service Technician experience and ideally, you'll also have some main dealership experience • An MOT testing qualification is desirable, but this isn't essential. • A full valid driving licence as a minimum • What is vital is that you have the attention to detail to keep standards high, and the ability to communicate with customers as required. Our client is happy to discuss options of flexible working. They encourage applications from people with diverse backgrounds and experiences. They want all work colleagues to bring their whole self to work and that starts with you. This is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role To find out more about this Motor Vehicle Technician role or to apply for this vacancy you can email (url removed) quoting Motor Vehicle Technician or Steve directly today on (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs Throughout the UK. Call Us Now for Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.
Mar 25, 2024
Full time
Vehicle Technicians Would you like to work in a MOBILE role Mon - Fri 8.00 am to 5.30 pm plus 1 Saturday in 4? Have 26 days a year Holiday plus Bank Holidays? Enjoy a fantastic basic salary plus bonus scheme including a £2000 joining bonus? Receive ongoing training, working for the manufacturer? THIS IS NOT A ROADSIDE BREAKDOWN ROLE! Recognising the shift in customer expectations, our clients are looking for qualified Technicians to take up the new and exciting role of Mobile Service Technician. Working at private addresses as well as business premises you will be responsible for carrying out inspection and service routines, repairs and testing of vehicles in a professional and safe manner, in accordance with dealer and manufacturer standards.This is a great opportunity for you to enjoy the freedom and flexibility of being on the road, with the backup and all the benefits of a main dealer group, plus you will receive £2000 joining bonus! So, what do we look for from you as a Mobile Service Technician? • An NVQ 3, City & Guilds or equivalent, • Service Technician experience and ideally, you'll also have some main dealership experience • An MOT testing qualification is desirable, but this isn't essential. • A full valid driving licence as a minimum • What is vital is that you have the attention to detail to keep standards high, and the ability to communicate with customers as required. Our client is happy to discuss options of flexible working. They encourage applications from people with diverse backgrounds and experiences. They want all work colleagues to bring their whole self to work and that starts with you. This is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role To find out more about this Motor Vehicle Technician role or to apply for this vacancy you can email (url removed) quoting Motor Vehicle Technician or Steve directly today on (phone number removed) We have many different Motor Trade Jobs available from Service Manager, Service Team Leader, Aftersales Manager, Sales Executive, General Sales Manager, Sales Manager, Business Manager, Sales Admin, Body Shop Manager, Panel Beater, Dealer Principal, Motor Mechanic, Service Advisor, Bodyshop Estimator, Paint Sprayer, Motor Cycle Technicians & Mechanics, Vehicle Technician, MET Fitter, Light Commercial Vehicle Technicians, HGV Fitters, Parts Advisor, Parts Manager, Workshop Controller, Trade Parts Representative, Fast Fit, Tyre Fitters, Warranty Administrator, Rental Advisor, Car Valetor, Collection & Delivery Drivers. Lots of Motor Trade Jobs Throughout the UK. Call Us Now for Motor Trade Jobs, Working in Automotive Main Car Dealerships such as Mercedes, Audi, BMW, VW, Jaguar, Land Rover, Volvo, Bentley, Saab, Lexus, Toyota, Mazda, Ford, Peugeot, Renault, Citroen, Vauxhall, Nissan and many more.