Customer Experience Administrator- Homes and Community Department, Trident Group Birmingham £27,385.37 per annum 37.5 hours per week About the role Trident are recruiting to a new position within the Customer Experience Service in our Homes and Communities department. We are looking for a person with confident communication skills, both written and verbal, and a good eye for detail that can lead in the administration of an effective complaint handling and resolution service to all Trident Group customers. You will be motivated and committed to working in accordance with the organisation s Complaints Policy and Procedure, Compensation Policy and Procedure and the Housing Ombudsman s Complaint Handling Code. Effectively utilising our housing management system and resources to maintain comprehensive and accurate records will provide Key Performance Indicators and satisfaction measures to our internal and external stakeholders that will drive forward the delivery of outstanding services to our customers. Liaising with colleagues across the organisation to ensure a resolution- focussed approach is adopted that is supported by invites to weekly complaints meetings, learning and development opportunities and effective information-sharing. If you feel ready for a challenging role that will make a real difference to the services our customers receive we want to hear from you. The successful person will need to have a good working knowledge of housing legislation, regulatory requirements, Consumer Standards, Charter for Social Housing, Residents and Customer Engagement Strategies and the Housing Ombudsman s Complaint Handling Code. Key Responsibilities Include: To record and maintain accurate records for the high volume of often complex customer complaints (across multiple communication channels), that arise daily, ensuring that complaint cases are opened, information is saved to the case and response timescales are adhered to. Be a first point of contact to assist and provide expert advice on complaints handling, communicating professionally with complainants and their representatives. To collate data for Key Performance Indicator reports and monitoring which includes extracting from response letters actions taken, lessons learnt and changes to practice. Delivering accurate information to customers and reports to the business, preparing for and supporting at Complaints Meetings, Complaints Panel meetings and learning and development opportunities. Ensure that satisfaction surveys are completed when a complaint is closed and support with the reporting of Tenant Satisfaction measures monthly, quarterly and annually. The benefits; 34 days annual leave, plus the option to purchase up to 5 additional days Birthday leave New Home leave Life assurance (3 x salary) Employee Assistance programme Employee Wellbeing programme Flexible Working options About You You will have experience of complaint handling and carrying out a range of administrative responsibilities. You will have a keen interest in social housing and be motivated to deliver an outstanding service that is person-centred, responsive and transformational. It is essential that you have good communication skills and a can do approach to working positively with our residents/customers, internal colleagues and external stakeholders. You will be able to work under your own initiative, organising your workload to meet goals and timescales and the required KPIs reporting. Trident Group has over 60 years experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m. The Group consists of; Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse. Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development. By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people Applying All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert. All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
Mar 29, 2024
Full time
Customer Experience Administrator- Homes and Community Department, Trident Group Birmingham £27,385.37 per annum 37.5 hours per week About the role Trident are recruiting to a new position within the Customer Experience Service in our Homes and Communities department. We are looking for a person with confident communication skills, both written and verbal, and a good eye for detail that can lead in the administration of an effective complaint handling and resolution service to all Trident Group customers. You will be motivated and committed to working in accordance with the organisation s Complaints Policy and Procedure, Compensation Policy and Procedure and the Housing Ombudsman s Complaint Handling Code. Effectively utilising our housing management system and resources to maintain comprehensive and accurate records will provide Key Performance Indicators and satisfaction measures to our internal and external stakeholders that will drive forward the delivery of outstanding services to our customers. Liaising with colleagues across the organisation to ensure a resolution- focussed approach is adopted that is supported by invites to weekly complaints meetings, learning and development opportunities and effective information-sharing. If you feel ready for a challenging role that will make a real difference to the services our customers receive we want to hear from you. The successful person will need to have a good working knowledge of housing legislation, regulatory requirements, Consumer Standards, Charter for Social Housing, Residents and Customer Engagement Strategies and the Housing Ombudsman s Complaint Handling Code. Key Responsibilities Include: To record and maintain accurate records for the high volume of often complex customer complaints (across multiple communication channels), that arise daily, ensuring that complaint cases are opened, information is saved to the case and response timescales are adhered to. Be a first point of contact to assist and provide expert advice on complaints handling, communicating professionally with complainants and their representatives. To collate data for Key Performance Indicator reports and monitoring which includes extracting from response letters actions taken, lessons learnt and changes to practice. Delivering accurate information to customers and reports to the business, preparing for and supporting at Complaints Meetings, Complaints Panel meetings and learning and development opportunities. Ensure that satisfaction surveys are completed when a complaint is closed and support with the reporting of Tenant Satisfaction measures monthly, quarterly and annually. The benefits; 34 days annual leave, plus the option to purchase up to 5 additional days Birthday leave New Home leave Life assurance (3 x salary) Employee Assistance programme Employee Wellbeing programme Flexible Working options About You You will have experience of complaint handling and carrying out a range of administrative responsibilities. You will have a keen interest in social housing and be motivated to deliver an outstanding service that is person-centred, responsive and transformational. It is essential that you have good communication skills and a can do approach to working positively with our residents/customers, internal colleagues and external stakeholders. You will be able to work under your own initiative, organising your workload to meet goals and timescales and the required KPIs reporting. Trident Group has over 60 years experience of delivering homes, services and innovation for up to 8,000 people in over 3,600 homes in some of the most disadvantaged communities in the Midlands. The Group employs more than 750 staff, works with over 150 volunteers and provides training places and apprenticeships for many more. The Group has an annual turnover of more than £37m and owns assets close than £190m. The Group consists of; Trident Housing, which provides landlord services for the Group in respect of housing management and maintenance Trident Reach, which is a registered care and support charity delivering person-centred care and support services. These services include supporting people within registered care, domiciliary care, people with learning difficulties, those with mental health needs, young people at risk, older people, BME groups, people at risk of being homeless, those seeking employability, education and training opportunities and those fleeing domestic abuse. Trident offers their employees learning and development opportunities and wants to invest in their development and career growth. Through our apprenticeship scheme, we offer various courses in areas that will help support employees within their roles and for their further development. By joining Trident Group, you will have the opportunity to join our Diverse Voices Steering Group to ensure Equality, Diversity, and Inclusion remains at the heart of everything we do. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible communicating and promoting vacancies offering an interview to disabled people anticipating and providing reasonable adjustments as required supporting any existing employee who acquires a disability or long term health condition, enabling them to stay in work at least one activity that will make a difference for disabled people Applying All applications must be accompanied with a current CV which will be used to assess your suitability for the role. Please ensure all the skills, experience and qualifications requested are clearly demonstrated in your CV as explained in the body of the advert. All applicants must provide their right to work documentation at interview stage, such as a valid passport which will be verified to check your eligibility to work and live in the UK. Relevant roles will be subject to a successful disclosure at an appropriate level from Disclosure and barring service (DBS).
Hearing Aid Audiologist Dorking Hours: 37.5 hours Monday to Friday (9am - 5pm). Salary: up to £40,000. + Uncapped commission A Career to Be Proud Of As a world leading private hearing specialist, operating in 26 countries around the world, we have one focus; our customers' quality of life. Across the UK our dedicated front and back-office professionals are constantly working together to offer the best and latest innovations in diagnostic testing, fitting and hearing aid technologies. From hearing care to business support roles, our colleagues are devoted to improving the lives of people with hearing difficulties. If you share our passion for hearing care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon. What We Can Offer You Upon Joining Basic salary from £35,000 based on experience Uncapped Variable Pay Company Car OR Car Allowance of £3,000 Your own store on Dorking high street 25 days holiday (plus bank holidays) Employee Assistance Program Auto-enrolment pension Private dental & healthcare after probation Employee benefits (discounts, savings and more) Potential to move into training roles or Area Manager positions Additional Benefits Possible relocation assistance of up to £2,000 for candidates willing to relocate You will also be eligible to apply for both Private Dental and Private Medical Insurance after successful completion of your probation. Responsibilities You will be based in your shop, with our head office providing marketing support, and your Customer Care Coordinator helping to organise your diary so you can focus on delivering excellent clinical care. Reporting to the Area Manager, you are responsible for delivering excellence in customer care and audiology services to Amplifon clients. You are also responsible for: Administering hearing tests, assessing client needs and informing them of the options available to them. Providing an aftercare service in line with the Amplifon aftercare programme. Managing the clinic with the support of a Customer Care Coordinator, including staff management. Ensuring that the team provide a professional, courteous and high-quality service. Delivering a positive Amplifon customer journey experience that exceeds expectations. Act as a role model for Amplifon by developing and maintain strong relationships with various stakeholders including colleagues, local community and other clinicians. Ensuring that all internal and legal are compliant with guidelines. Ensuring that at all times the clinic diary is planned to meet commercial objectives and customer needs. Deliver all KPIs to planned levels and address areas of underperformance with timely action plans. About You Registered Hearing Aid Dispenser with the HCPC Exceptional standards of customer care and service Commercial sensitivity Strong computer literacy Action orientated Strong analytical and judgement ability Effective communication style Numerate Organised and efficient with time Drive and tenacity It would be desirable if you have the following: Full driving license Proven commercial experience Additional Information The post holder will need to travel within the area as required . N.B: This recruitment post is not suitable for UK Visa Sponsorship candidates and therefore requires all applicants to be eligible to work within the UK / EU without restriction. Job Types: Full-time, Permanent Salary: Up to £40,000.00 per year Work Location: In person
Mar 29, 2024
Full time
Hearing Aid Audiologist Dorking Hours: 37.5 hours Monday to Friday (9am - 5pm). Salary: up to £40,000. + Uncapped commission A Career to Be Proud Of As a world leading private hearing specialist, operating in 26 countries around the world, we have one focus; our customers' quality of life. Across the UK our dedicated front and back-office professionals are constantly working together to offer the best and latest innovations in diagnostic testing, fitting and hearing aid technologies. From hearing care to business support roles, our colleagues are devoted to improving the lives of people with hearing difficulties. If you share our passion for hearing care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon. What We Can Offer You Upon Joining Basic salary from £35,000 based on experience Uncapped Variable Pay Company Car OR Car Allowance of £3,000 Your own store on Dorking high street 25 days holiday (plus bank holidays) Employee Assistance Program Auto-enrolment pension Private dental & healthcare after probation Employee benefits (discounts, savings and more) Potential to move into training roles or Area Manager positions Additional Benefits Possible relocation assistance of up to £2,000 for candidates willing to relocate You will also be eligible to apply for both Private Dental and Private Medical Insurance after successful completion of your probation. Responsibilities You will be based in your shop, with our head office providing marketing support, and your Customer Care Coordinator helping to organise your diary so you can focus on delivering excellent clinical care. Reporting to the Area Manager, you are responsible for delivering excellence in customer care and audiology services to Amplifon clients. You are also responsible for: Administering hearing tests, assessing client needs and informing them of the options available to them. Providing an aftercare service in line with the Amplifon aftercare programme. Managing the clinic with the support of a Customer Care Coordinator, including staff management. Ensuring that the team provide a professional, courteous and high-quality service. Delivering a positive Amplifon customer journey experience that exceeds expectations. Act as a role model for Amplifon by developing and maintain strong relationships with various stakeholders including colleagues, local community and other clinicians. Ensuring that all internal and legal are compliant with guidelines. Ensuring that at all times the clinic diary is planned to meet commercial objectives and customer needs. Deliver all KPIs to planned levels and address areas of underperformance with timely action plans. About You Registered Hearing Aid Dispenser with the HCPC Exceptional standards of customer care and service Commercial sensitivity Strong computer literacy Action orientated Strong analytical and judgement ability Effective communication style Numerate Organised and efficient with time Drive and tenacity It would be desirable if you have the following: Full driving license Proven commercial experience Additional Information The post holder will need to travel within the area as required . N.B: This recruitment post is not suitable for UK Visa Sponsorship candidates and therefore requires all applicants to be eligible to work within the UK / EU without restriction. Job Types: Full-time, Permanent Salary: Up to £40,000.00 per year Work Location: In person
Occupational Therapist job in Sandwell (adults) 2 Full time x 1 part-time 17 hrs, paying up to £32 ph. Your new company Sandwell Council are looking for highly motivated Occupational Therapists (OT) to help deliver their therapy service (2 Full time x 1 part-time 17 hrs). Sandwell are focused on maximising independence, within a fast-paced and dynamic team to support the residents of Sandwell. It is an exciting and creative time in the OT service as they are developing new ways of working to meet the challenges as we move forward in delivering our therapy service. Your new role You will have the opportunity to work with those with complex physical disabilities and develop your clinical skills. Also, have knowledge specific to aids and adaptations within a community setting as well as being part of our duty system alongside colleagues in community social work and reablement to provide a streamlined customer journey. You will have the ability to undertake innovative assessments, plan/deliver services and reviewing outcomes with service users, carers and their personal support networks. Ensuring you address adversity and social exclusion, promoting service users independence and autonomy. You are passionate about the care and support you provide, ensuring that it is personalised and, where possible, gives service user's control of their lives, focusing on a strength-based approach. You will work autonomously, managing your own caseload with guidance from senior OT's and a supportive management team. The service operates standard hours as follows; 9am till 5.30pm Monday to Thursday and 9am till 5pm on Fridays. Your responsibilities will include: Carrying out virtual and home-based OT assessments for service-users across the borough. This will include functional and moving and handling assessments. Assessing the provision of specialist equipment and minor adaptations. Providing recommendations for major adaptations, including Disabled Facilities Grant applications through joint work with the Home Improvement Agency and housing colleagues. Working closely with social work colleagues, other agencies & professionals. What you'll need to succeed This role requires an enhanced DBS check. You will need to be a qualified OT and registered with the HCPC on commencement of the position. You must have a BSC or Diploma in Occupational Therapy. What you'll get in return Working through Hays, you will receive a bespoke specialist recruitment service with your own personal consultant. In addition, you will receive: Lifelong career partner with over 15 years of recruitment expertise Specialist in Adult Social Work Recruitment Recruitment partner for Birmingham, Sandwell, Solihull and Coventry Councils Exclusive access to the latest Qualified Social work vacancies Helping you upskill through our My Learning platform , network forums and resources Transparency on timesheet/payroll platform - Option to be paid PAYE or Umbrella Ltd Support for CV writing and interview skills £250 reward for referring another Qualified Social Worker , who we then place. You will be offered a competitive salary, but this is dependent on experience with scope for negotiation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
Mar 29, 2024
Seasonal
Occupational Therapist job in Sandwell (adults) 2 Full time x 1 part-time 17 hrs, paying up to £32 ph. Your new company Sandwell Council are looking for highly motivated Occupational Therapists (OT) to help deliver their therapy service (2 Full time x 1 part-time 17 hrs). Sandwell are focused on maximising independence, within a fast-paced and dynamic team to support the residents of Sandwell. It is an exciting and creative time in the OT service as they are developing new ways of working to meet the challenges as we move forward in delivering our therapy service. Your new role You will have the opportunity to work with those with complex physical disabilities and develop your clinical skills. Also, have knowledge specific to aids and adaptations within a community setting as well as being part of our duty system alongside colleagues in community social work and reablement to provide a streamlined customer journey. You will have the ability to undertake innovative assessments, plan/deliver services and reviewing outcomes with service users, carers and their personal support networks. Ensuring you address adversity and social exclusion, promoting service users independence and autonomy. You are passionate about the care and support you provide, ensuring that it is personalised and, where possible, gives service user's control of their lives, focusing on a strength-based approach. You will work autonomously, managing your own caseload with guidance from senior OT's and a supportive management team. The service operates standard hours as follows; 9am till 5.30pm Monday to Thursday and 9am till 5pm on Fridays. Your responsibilities will include: Carrying out virtual and home-based OT assessments for service-users across the borough. This will include functional and moving and handling assessments. Assessing the provision of specialist equipment and minor adaptations. Providing recommendations for major adaptations, including Disabled Facilities Grant applications through joint work with the Home Improvement Agency and housing colleagues. Working closely with social work colleagues, other agencies & professionals. What you'll need to succeed This role requires an enhanced DBS check. You will need to be a qualified OT and registered with the HCPC on commencement of the position. You must have a BSC or Diploma in Occupational Therapy. What you'll get in return Working through Hays, you will receive a bespoke specialist recruitment service with your own personal consultant. In addition, you will receive: Lifelong career partner with over 15 years of recruitment expertise Specialist in Adult Social Work Recruitment Recruitment partner for Birmingham, Sandwell, Solihull and Coventry Councils Exclusive access to the latest Qualified Social work vacancies Helping you upskill through our My Learning platform , network forums and resources Transparency on timesheet/payroll platform - Option to be paid PAYE or Umbrella Ltd Support for CV writing and interview skills £250 reward for referring another Qualified Social Worker , who we then place. You will be offered a competitive salary, but this is dependent on experience with scope for negotiation. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. #
We are seeking an Audiologist who is passionate about clinical care and commercially minded to join our high street branch in Hereford. We Can Offer You You will be working in our Hereford branch with a dedicated Sales & Customer Service Advisor to help manage your diary and greet customers, so you can focus on delivering the best patient care. You will have the full support of our UK Head Office Marketing team to help bring customers to your branch. We can offer you top-of-the-range testing equipment and the latest hearing aids to provide the best clinical service to your patients. Uncapped monthly and quarterly commission plus a company car or £3,000 car allowance. 5 weeks of training before starting from our team to help you deliver the best clinical experience and help you deliver sales. An opportunity to move into Area Manager positions, join the training team, or work for Amplifon in a different country . About Amplifon As a world leading private hearing specialist, operating in 26 countries worldwide, we have one focus; our customers' quality of life. Across the UK our dedicated front and back-office professionals are constantly working together to offer the best and latest innovations in diagnostic testing, fitting and hearing aid technologies. From hearing care to business support roles, our colleagues are devoted to improving the lives of people with hearing difficulties. If you share our passion for hearing care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon. Package Basic salary from £35,000-£40,000 based on experience Uncapped Commission (monthly and quarterly) Company Car OR Car Allowance of £3,000 25 days holiday (plus bank holidays) Employee Assistance Program Auto-enrolment pension Private dental & healthcare after probation Employee benefits (discounts, savings and more) Potential to move into training roles or Area Manager positions Possible relocation assistance of up to £2,000 for candidates willing to relocate Responsibilities Administering hearing tests, assessing client needs and informing them of the options available to them. Providing an aftercare service in line with the Amplifon aftercare programme. Managing the clinic with the support of a Sales & Customer Advisor including staff management. Ensuring that the team provide a professional, courteous and high-quality service. Delivering a positive Amplifon customer journey experience that exceeds expectations. Act as a role model for Amplifon by developing and maintain strong relationships with various stakeholders including colleagues, local community and other clinicians. Ensuring that all internal and legal are compliant with guidelines. About You Registered Hearing Aid Dispenser with the HCPC Exceptional standards of customer care and service Commercial sensitivity Strong computer literacy Action orientated Strong analytical and judgement ability Effective communication style Numerate Organised and efficient with time Drive and tenacity If this sounds like an exciting opportunity or you would like some more information then hit apply or drop Louis Ferguson a message - N.B: This recruitment post is not suitable for UK Visa Sponsorship candidates and therefore requires all applicants to be eligible to work within the UK / EU without restriction. Job Types: Full-time, Permanent Salary: £35,000.00-£40,000.00 per year Benefits: Company car Company pension Employee discount Private dental insurance Private medical insurance Relocation assistance Supplemental pay types: Bonus scheme Commission pay Performance bonus Quarterly bonus Work Location: In person
Mar 29, 2024
Full time
We are seeking an Audiologist who is passionate about clinical care and commercially minded to join our high street branch in Hereford. We Can Offer You You will be working in our Hereford branch with a dedicated Sales & Customer Service Advisor to help manage your diary and greet customers, so you can focus on delivering the best patient care. You will have the full support of our UK Head Office Marketing team to help bring customers to your branch. We can offer you top-of-the-range testing equipment and the latest hearing aids to provide the best clinical service to your patients. Uncapped monthly and quarterly commission plus a company car or £3,000 car allowance. 5 weeks of training before starting from our team to help you deliver the best clinical experience and help you deliver sales. An opportunity to move into Area Manager positions, join the training team, or work for Amplifon in a different country . About Amplifon As a world leading private hearing specialist, operating in 26 countries worldwide, we have one focus; our customers' quality of life. Across the UK our dedicated front and back-office professionals are constantly working together to offer the best and latest innovations in diagnostic testing, fitting and hearing aid technologies. From hearing care to business support roles, our colleagues are devoted to improving the lives of people with hearing difficulties. If you share our passion for hearing care, clinical excellence, and superior customer service, and if you want to be part of a close-knit global team that offers world-class training and international opportunities, then we have rewarding careers to challenge and develop your skills at Amplifon. Package Basic salary from £35,000-£40,000 based on experience Uncapped Commission (monthly and quarterly) Company Car OR Car Allowance of £3,000 25 days holiday (plus bank holidays) Employee Assistance Program Auto-enrolment pension Private dental & healthcare after probation Employee benefits (discounts, savings and more) Potential to move into training roles or Area Manager positions Possible relocation assistance of up to £2,000 for candidates willing to relocate Responsibilities Administering hearing tests, assessing client needs and informing them of the options available to them. Providing an aftercare service in line with the Amplifon aftercare programme. Managing the clinic with the support of a Sales & Customer Advisor including staff management. Ensuring that the team provide a professional, courteous and high-quality service. Delivering a positive Amplifon customer journey experience that exceeds expectations. Act as a role model for Amplifon by developing and maintain strong relationships with various stakeholders including colleagues, local community and other clinicians. Ensuring that all internal and legal are compliant with guidelines. About You Registered Hearing Aid Dispenser with the HCPC Exceptional standards of customer care and service Commercial sensitivity Strong computer literacy Action orientated Strong analytical and judgement ability Effective communication style Numerate Organised and efficient with time Drive and tenacity If this sounds like an exciting opportunity or you would like some more information then hit apply or drop Louis Ferguson a message - N.B: This recruitment post is not suitable for UK Visa Sponsorship candidates and therefore requires all applicants to be eligible to work within the UK / EU without restriction. Job Types: Full-time, Permanent Salary: £35,000.00-£40,000.00 per year Benefits: Company car Company pension Employee discount Private dental insurance Private medical insurance Relocation assistance Supplemental pay types: Bonus scheme Commission pay Performance bonus Quarterly bonus Work Location: In person
Purpose of the Job This is a multi-skilled role, requiring a Plumbing Bias. In this role you will work as a Team Leader within the Mains Services team installing all temporary mains distribution services in preparation for live events and exhibitions. Working in a dynamic environment you will have excellent Health and Safety awareness and be comfortable communicating with colleagues and customers, maintaining a professional approach. All services are required to be 'pulled in', tested, and 'pulled out' after each event or exhibition, to challenging timescales. You will lead on the delivery of the event services and you will be working as part of a wider team to ensure timely delivery of these services across the venue. Working in this team, you will also become familiar with the other areas of the Technical Events Team in preparation of the site for Events and Exhibitions. This role will require a flexible approach and positive attitude. Including flexible shift patterns on an 'Annualised Hours' Contract. Key Responsibilities a) You will be reliable and have excellent planning and organisational skills. b) You will be able to work under pressure and challenging deadlines. 1. Financial a) Document and report on asset condition including recommending upgrades and repairs. b) Diligently manage the use of consumable stores items to prevent waste. 2. Administration a) You will be able to ensure all tasks are documented in accordance with CBRE Managed Services procedures and policies, with a combination of paper forms and electronic software. b) Computer Literacy is essential as you will be trained to input records into site specific programs. 3. Compliance a) Ensure all works are undertaken according to CBRE Managed Services policies and procedures. 4. Health & Safety a) Ensure that Method Statements and Risk Assessments are adhered to for all tasks carried out and ensure safe working practices. b) Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. 5. General a) Ensure a professional image of CBRE Managed Services is presented to clients and visitors; and ensure excellence in customer service is always delivered and promoted. b) Ensure that professional and technical skills are maintained through a commitment to personal development and lifelong-learning. c) You may be required to carry out any additional tasks as requested by the Technical Events Manager and Supervisors, including assisting other areas of the CBRE Managed Services contract. 6. Skills and Experience (Desirable) a) NVQ Level 3 (or equivalent) in Plumbing b) Awareness of other mechanical services including Compressed Air and Gas. e) Excellent communication skills at all levels. f) Organised and disciplined approach to work giving careful attention to detail. g) Computer literate - Word, Excel, Outlook. h) Fork-Lift Driving Licence Accountabilities a) Accountable to the Technical Events Team Supervisor.
Mar 29, 2024
Full time
Purpose of the Job This is a multi-skilled role, requiring a Plumbing Bias. In this role you will work as a Team Leader within the Mains Services team installing all temporary mains distribution services in preparation for live events and exhibitions. Working in a dynamic environment you will have excellent Health and Safety awareness and be comfortable communicating with colleagues and customers, maintaining a professional approach. All services are required to be 'pulled in', tested, and 'pulled out' after each event or exhibition, to challenging timescales. You will lead on the delivery of the event services and you will be working as part of a wider team to ensure timely delivery of these services across the venue. Working in this team, you will also become familiar with the other areas of the Technical Events Team in preparation of the site for Events and Exhibitions. This role will require a flexible approach and positive attitude. Including flexible shift patterns on an 'Annualised Hours' Contract. Key Responsibilities a) You will be reliable and have excellent planning and organisational skills. b) You will be able to work under pressure and challenging deadlines. 1. Financial a) Document and report on asset condition including recommending upgrades and repairs. b) Diligently manage the use of consumable stores items to prevent waste. 2. Administration a) You will be able to ensure all tasks are documented in accordance with CBRE Managed Services procedures and policies, with a combination of paper forms and electronic software. b) Computer Literacy is essential as you will be trained to input records into site specific programs. 3. Compliance a) Ensure all works are undertaken according to CBRE Managed Services policies and procedures. 4. Health & Safety a) Ensure that Method Statements and Risk Assessments are adhered to for all tasks carried out and ensure safe working practices. b) Ensure the provision of a safe & healthy working environment, and ensure compliance with all Company policies and procedures, as well as client site policies, procedures and working arrangements, as required. 5. General a) Ensure a professional image of CBRE Managed Services is presented to clients and visitors; and ensure excellence in customer service is always delivered and promoted. b) Ensure that professional and technical skills are maintained through a commitment to personal development and lifelong-learning. c) You may be required to carry out any additional tasks as requested by the Technical Events Manager and Supervisors, including assisting other areas of the CBRE Managed Services contract. 6. Skills and Experience (Desirable) a) NVQ Level 3 (or equivalent) in Plumbing b) Awareness of other mechanical services including Compressed Air and Gas. e) Excellent communication skills at all levels. f) Organised and disciplined approach to work giving careful attention to detail. g) Computer literate - Word, Excel, Outlook. h) Fork-Lift Driving Licence Accountabilities a) Accountable to the Technical Events Team Supervisor.
Our client is looking for an individual with exceptional communication skills and a flare for problem solving and managing tight deadlines to join their busy team as a Property Care Planner. In this role you will be - Planning, scheduling and managing operatives' diaries in order to schedule works Manage and prioritise all channels of contact from customers, colleagues, and stakeholders Order materia click apply for full job details
Mar 29, 2024
Full time
Our client is looking for an individual with exceptional communication skills and a flare for problem solving and managing tight deadlines to join their busy team as a Property Care Planner. In this role you will be - Planning, scheduling and managing operatives' diaries in order to schedule works Manage and prioritise all channels of contact from customers, colleagues, and stakeholders Order materia click apply for full job details
Job Role: Site Manager Location: HMP Bedford Salary: 46,575.58 - 53,299.23 Contract: Full time, Perm Are you an experienced, motivated and customer-orientated facilities/ site manager with a track record in delivering high quality and impactful facilities services across a wide range of services at one of our critical locations? Are you ready to influence and raise the bar with regards to high quality development delivery that recognises and rewards in equal measure? If you're ready for your new challenge, quick to learn, enthusiastic and willing to share your skills and experience and contribute, we want to hear from you. We are seeking a dedicated Site Manager to join our team at a HMP Bedford, a category B & adult male prison. Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment. HMP Bedford runs like a self-contained Town, it takes hundreds of people to keep it functioning, and as the Facilities Maintenance Team we are committed and driving the smooth and safe operation, like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community. As a Site Manager you will have the opportunity to work alongside experienced and passionate colleagues who vary from Plumbers, Electricians, Carpenters, Painters, to Cleaners, and Administrators, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all. If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference. We are a Ministry of Justice business and provide critical and time-bound services to HMPPS, and are looking for a Site Manager with any combination of: - Experience of facilities management - Experience of managing budgets - Experience of managing staff - Experience of operating in a Prison or Military environment - Desirable - Completed a recognised apprenticeship in a facilities / building services trade, or have two years of recognised experience - IOSH Qualification - Desirable - Good Health & Safety knowledge. - Excellent organisational, time management and people skills. If this sounds like you, we would like to hear from you! Explore a varied and rewarding career at GFSL. Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society. Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts. You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress. Explore facilities careers where you can make difference. Pride In People. We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves. We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone. GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will transfer to a private sector provider/providers in Spring 2026. As the programme unfolds, we will learn more. Pride in People - Do the Right thing - One Team An ISO 9001 Certified Company
Mar 29, 2024
Full time
Job Role: Site Manager Location: HMP Bedford Salary: 46,575.58 - 53,299.23 Contract: Full time, Perm Are you an experienced, motivated and customer-orientated facilities/ site manager with a track record in delivering high quality and impactful facilities services across a wide range of services at one of our critical locations? Are you ready to influence and raise the bar with regards to high quality development delivery that recognises and rewards in equal measure? If you're ready for your new challenge, quick to learn, enthusiastic and willing to share your skills and experience and contribute, we want to hear from you. We are seeking a dedicated Site Manager to join our team at a HMP Bedford, a category B & adult male prison. Join a team that is more than just a group of colleagues - we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment. HMP Bedford runs like a self-contained Town, it takes hundreds of people to keep it functioning, and as the Facilities Maintenance Team we are committed and driving the smooth and safe operation, like a heart that pumps blood through the body, everything we do impacts every prisoner, employee, and visitor, and wider to the families and community. As a Site Manager you will have the opportunity to work alongside experienced and passionate colleagues who vary from Plumbers, Electricians, Carpenters, Painters, to Cleaners, and Administrators, and others, who are all dedicated to making a positive difference, providing a safe and secure environment for all. If you are looking for a role where you can use your skills to create a better future for others, we encourage you to apply for this compelling opportunity and join us in our mission to promote rehabilitation and positive change and be part of a team that truly makes a difference. We are a Ministry of Justice business and provide critical and time-bound services to HMPPS, and are looking for a Site Manager with any combination of: - Experience of facilities management - Experience of managing budgets - Experience of managing staff - Experience of operating in a Prison or Military environment - Desirable - Completed a recognised apprenticeship in a facilities / building services trade, or have two years of recognised experience - IOSH Qualification - Desirable - Good Health & Safety knowledge. - Excellent organisational, time management and people skills. If this sounds like you, we would like to hear from you! Explore a varied and rewarding career at GFSL. Welcome to careers at Gov Facilities Services Limited (GFSL). Joining us is your chance to help ensure prisons are secure and safe for prisoners and prison staff alike, and to play your part in helping prisoners reintegrate into society. Holidays are 25 days per year plus Bank Holidays, and a range of non-contractual benefits are provided. These range from Death in Service at 4x salary, to access to private GP consultations and an Employee Assistance Programme that offers counselling and information services for preventative care and to help employees in a crisis. There are also a range of financial reward mechanisms and access to retailer discounts. You will find a strong focus on safety, a supportive, inclusive workplace, a competitive benefits package, and real opportunity to build your skills and progress. Explore facilities careers where you can make difference. Pride In People. We're passionate about promoting greater diversity and creating a workplace and culture where all of our employees have a voice that is heard, feel a sense of belonging and are empowered to be their true selves. We recognise the value that every single employee brings to the organisation. Everyone's needs at work are different and we are committed to doing our best to satisfy these differences whilst ensuring consistency and fairness for all. We promise to champion diversity and inclusion with ongoing learning and training, as well as career progression opportunities for everyone. GFSL has been notified by its shareholder (MOJ) that the provision of FM services will in future be delivered by the private sector. This means that following a successful procurement process, GFSL's services will transfer to a private sector provider/providers in Spring 2026. As the programme unfolds, we will learn more. Pride in People - Do the Right thing - One Team An ISO 9001 Certified Company
WHAT WE'RE LOOKING FOR Braze is looking for a Corporate Counsel to join our dynamic and rapidly growing legal team to be based either in our Paris or London office. Reporting to the Associate Director - Legal, you will play a pivotal role in drafting and negotiating intricate commercial contracts, focusing on software-as-a-service ("SaaS") main subscription agreements and data processing addenda. You will have the opportunity to engage with diverse legal matters, including IP, dispute, marketing, partnerships, and more, however, the role is primarily focused on handling commercial transactions and interactions with sales, prospects and customers. While based in Paris or London, the scope of the role will require interacting with teams in all our offices globally. You will need to effectively collaborate with colleagues around the company to solve problems. This is a great opportunity for a lawyer to join a leading technology company that is growing quickly and scaling wisely. We're looking for an enthusiastic individual, team-player, quick thinker, ready to roll up his/her sleeves and get going! And finally, we are seeking someone who will care deeply about the employee experience and is able to enjoy and contribute to fostering a positive work culture. WHO YOU ARE The successful candidate will: Have a law degree Be qualified to work as a lawyer in France, the UK, the EU or relevant experience to the same extent Be fluent in both French and English, demonstrating excellent written and verbal communication skills in both languages. Proficiency in Spanish in addition would be ideal Have at least 3 years of Tech industry and/or in-house experience supporting sales teams and negotiating agreements with customers Be comfortable with topics such as data privacy (including GDPR) and information security Have or be willing to obtain a privacy certification, such as the CIPP/E Be detail-oriented Have excellent negotiation, drafting, analytical and communication skills Have sound judgement to interpret complicated matters and work with key stakeholders towards resolution, and the ability to translate complex legal issues in lay terms Be passionate about understanding the tech world Be motivated and hard working
Mar 29, 2024
Full time
WHAT WE'RE LOOKING FOR Braze is looking for a Corporate Counsel to join our dynamic and rapidly growing legal team to be based either in our Paris or London office. Reporting to the Associate Director - Legal, you will play a pivotal role in drafting and negotiating intricate commercial contracts, focusing on software-as-a-service ("SaaS") main subscription agreements and data processing addenda. You will have the opportunity to engage with diverse legal matters, including IP, dispute, marketing, partnerships, and more, however, the role is primarily focused on handling commercial transactions and interactions with sales, prospects and customers. While based in Paris or London, the scope of the role will require interacting with teams in all our offices globally. You will need to effectively collaborate with colleagues around the company to solve problems. This is a great opportunity for a lawyer to join a leading technology company that is growing quickly and scaling wisely. We're looking for an enthusiastic individual, team-player, quick thinker, ready to roll up his/her sleeves and get going! And finally, we are seeking someone who will care deeply about the employee experience and is able to enjoy and contribute to fostering a positive work culture. WHO YOU ARE The successful candidate will: Have a law degree Be qualified to work as a lawyer in France, the UK, the EU or relevant experience to the same extent Be fluent in both French and English, demonstrating excellent written and verbal communication skills in both languages. Proficiency in Spanish in addition would be ideal Have at least 3 years of Tech industry and/or in-house experience supporting sales teams and negotiating agreements with customers Be comfortable with topics such as data privacy (including GDPR) and information security Have or be willing to obtain a privacy certification, such as the CIPP/E Be detail-oriented Have excellent negotiation, drafting, analytical and communication skills Have sound judgement to interpret complicated matters and work with key stakeholders towards resolution, and the ability to translate complex legal issues in lay terms Be passionate about understanding the tech world Be motivated and hard working
Senior Recruitment Consultant About the role Are you a dynamic sales professional with a proven track record in driving new business growth? Join our Engineering Specialist Market team and take on the exciting challenge of acquiring new clients within the Engineering sector. Your intuition and expertise will be key to shaping the future of environment. Location : Glasgow, G2 5HF Salary : 26k-35k+ (DOE + commission) 8.30am-5.30pm - flexible hybrid Join our team to manage a diverse range of engineering roles , developing a niche specialism within this civil, structural, mechanical, piping, electrical, instrumentation, chemical/process or project services sectors. We are seeking a candidate with a strong foundation in 360 recruitment or experience in the vertical fields mentioned , but our ideal candidate is someone inherently sales-driven, eager to shatter barriers, and focused on our 2024 client list. We prioritise individuals with an intuitive sales approach, emphasising relationship building over recruitment fulfilment, as you'll have support from a dedicated resource. We are expecting the right candidate to be comfortable making proactive calls, enthusiastically connecting with our clients, showcasing, and selling our comprehensive offerings. The Team This role sits within our Engineering team based in central Glasgow. Our wider team across Glasgow and Birmingham comprising of 10 consultants houses exceptional talent, all of whom cover specific verticals in the engineering sector. Our team is industrious, collaboratively striving to secure new business and reap the rewards that come from unwavering dedication to our craft. We possess a really strong team culture, with a very collective and supportive team environment. The team comes first, and we help each out as much as possible with our day-to-day work, rather than everyone working in their own individual silos. Team nights outs and work-based incentives are common-place. Adecco Engineering are part of the wider Adecco Specialisms unit, the wider team includes our colleagues from the Public Sector and Tech/IT, collaboration and team working across the wider group is positively encouraged. What you'll be doing You will specialise in a vertical that suits your skill set, serving as the go to expert for your clients. Your primary responsibility will involve targeting line managers within that designated vertical, aiming to maximise opportunities for business acquisition and overall team success. You will have the benefit of the 2024 strategy, yet the autonomy lies with you to forge your unique path and drive yourself toward to new client wins. Your key areas of responsibility will include: Business Development o Build client relationships by demonstrating your credibility and expertise to effectively secure their business o Closely follow individual client strategies to gain trust and consistency from clients, underpinned by regular sales calls and networking o Market map to build out all market potential and knowledge - you will do this by cross selling to other vertical experts in your team to optimise client wins o Identify sales leads for the team wider team to help develop and increase our presence within key clients Sales will be a primary focus in this role, and to streamline responsibilities for you, we're assigning candidate management to the resource, lightening your load. This is not a 180-fulfilment role. About you An existing recruitment background in any of the above verticals would be advantageous, but we are more interested in evidence sales success in the recruitment space or the public sector. Alongside this, we're looking for someone with: A positive, motivated, and charismatic attitude Strong business and commercial acumen Ambitious nature who can keep up a professional and consistent pace with clients The drive to be a team-player within a supportive team and company environment Desire to be a top biller within the recruitment industry Why choose us? There is a great opportunity to earn here. Adecco Engineering feature regularly in the top billers leagues within the Adecco Specialisms business Unit. A competitive bonus scheme, that both rewards high billers exceptionally and has ramp up additional bonuses for new starters. If you have a great new business sales acumen, Adecco can offer a strong market reputation, a brand name in the sector and a lot of previous track record and capability to take out to market A phenomenal track record of success and story to tell new potential clients, as well as very well-developed candidate network to offer from recent landmark programmes of delivery The support of a forward-thinking management team who are focused on your long-term development just as much as your short-term success The back-office support network of the largest staffing organisation in the world, including: o A contractor support team and helpline for all payment and time sheet queries o High-level investment in innovate industry recruitment tools and technology, as well as immediate and sophisticated IT support services. o A marketing department to help create engaging social marketing assets and written sales collateral upon request o Finance, HR and Legal functions to help support specific individual or customer requests Benefits Range of discounts via our own benefits platform (buy & sell holidays, discounted shopping vouchers, cinema tickets, etc) Private healthcare option Huge incentives - Team and company wide (including weeks abroad, days out at the races, fine dining experiences, etc). TagU - An amazing platform which offers thousands of life & work skills for free - Want to learn a new language? Go for it! LinkedIn Learning - Access to thousands of courses to fine tune your skills - Free for you! A journey to bring out the best in you Our strategy is aligned to the key trends shaping the world of work. We are leading the way in enabling organisations, adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone translates into a bold strategic vision of enabling sustainable and lifelong employability for individuals and empowering organisations to optimise their workforces. We believe that understanding the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary. Interview Stages: 1. Initial Teams call with Branch Manager 2. Face to face with Branch Manager in the branch 3. Potential informal final stage with the Operations Director via Teams On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.
Mar 29, 2024
Full time
Senior Recruitment Consultant About the role Are you a dynamic sales professional with a proven track record in driving new business growth? Join our Engineering Specialist Market team and take on the exciting challenge of acquiring new clients within the Engineering sector. Your intuition and expertise will be key to shaping the future of environment. Location : Glasgow, G2 5HF Salary : 26k-35k+ (DOE + commission) 8.30am-5.30pm - flexible hybrid Join our team to manage a diverse range of engineering roles , developing a niche specialism within this civil, structural, mechanical, piping, electrical, instrumentation, chemical/process or project services sectors. We are seeking a candidate with a strong foundation in 360 recruitment or experience in the vertical fields mentioned , but our ideal candidate is someone inherently sales-driven, eager to shatter barriers, and focused on our 2024 client list. We prioritise individuals with an intuitive sales approach, emphasising relationship building over recruitment fulfilment, as you'll have support from a dedicated resource. We are expecting the right candidate to be comfortable making proactive calls, enthusiastically connecting with our clients, showcasing, and selling our comprehensive offerings. The Team This role sits within our Engineering team based in central Glasgow. Our wider team across Glasgow and Birmingham comprising of 10 consultants houses exceptional talent, all of whom cover specific verticals in the engineering sector. Our team is industrious, collaboratively striving to secure new business and reap the rewards that come from unwavering dedication to our craft. We possess a really strong team culture, with a very collective and supportive team environment. The team comes first, and we help each out as much as possible with our day-to-day work, rather than everyone working in their own individual silos. Team nights outs and work-based incentives are common-place. Adecco Engineering are part of the wider Adecco Specialisms unit, the wider team includes our colleagues from the Public Sector and Tech/IT, collaboration and team working across the wider group is positively encouraged. What you'll be doing You will specialise in a vertical that suits your skill set, serving as the go to expert for your clients. Your primary responsibility will involve targeting line managers within that designated vertical, aiming to maximise opportunities for business acquisition and overall team success. You will have the benefit of the 2024 strategy, yet the autonomy lies with you to forge your unique path and drive yourself toward to new client wins. Your key areas of responsibility will include: Business Development o Build client relationships by demonstrating your credibility and expertise to effectively secure their business o Closely follow individual client strategies to gain trust and consistency from clients, underpinned by regular sales calls and networking o Market map to build out all market potential and knowledge - you will do this by cross selling to other vertical experts in your team to optimise client wins o Identify sales leads for the team wider team to help develop and increase our presence within key clients Sales will be a primary focus in this role, and to streamline responsibilities for you, we're assigning candidate management to the resource, lightening your load. This is not a 180-fulfilment role. About you An existing recruitment background in any of the above verticals would be advantageous, but we are more interested in evidence sales success in the recruitment space or the public sector. Alongside this, we're looking for someone with: A positive, motivated, and charismatic attitude Strong business and commercial acumen Ambitious nature who can keep up a professional and consistent pace with clients The drive to be a team-player within a supportive team and company environment Desire to be a top biller within the recruitment industry Why choose us? There is a great opportunity to earn here. Adecco Engineering feature regularly in the top billers leagues within the Adecco Specialisms business Unit. A competitive bonus scheme, that both rewards high billers exceptionally and has ramp up additional bonuses for new starters. If you have a great new business sales acumen, Adecco can offer a strong market reputation, a brand name in the sector and a lot of previous track record and capability to take out to market A phenomenal track record of success and story to tell new potential clients, as well as very well-developed candidate network to offer from recent landmark programmes of delivery The support of a forward-thinking management team who are focused on your long-term development just as much as your short-term success The back-office support network of the largest staffing organisation in the world, including: o A contractor support team and helpline for all payment and time sheet queries o High-level investment in innovate industry recruitment tools and technology, as well as immediate and sophisticated IT support services. o A marketing department to help create engaging social marketing assets and written sales collateral upon request o Finance, HR and Legal functions to help support specific individual or customer requests Benefits Range of discounts via our own benefits platform (buy & sell holidays, discounted shopping vouchers, cinema tickets, etc) Private healthcare option Huge incentives - Team and company wide (including weeks abroad, days out at the races, fine dining experiences, etc). TagU - An amazing platform which offers thousands of life & work skills for free - Want to learn a new language? Go for it! LinkedIn Learning - Access to thousands of courses to fine tune your skills - Free for you! A journey to bring out the best in you Our strategy is aligned to the key trends shaping the world of work. We are leading the way in enabling organisations, adapt to a changing world of work and ensuring the future employability of people. Our purpose of making the future work for everyone translates into a bold strategic vision of enabling sustainable and lifelong employability for individuals and empowering organisations to optimise their workforces. We believe that understanding the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organisation with multiple different roles, our application process can vary. Interview Stages: 1. Initial Teams call with Branch Manager 2. Face to face with Branch Manager in the branch 3. Potential informal final stage with the Operations Director via Teams On our career site, you will find some of the key steps you can expect to guide you along the way. As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. The Adecco Group is proud to be an Equal Opportunity Employer.
Kitchen Sales Designer Poole Salary: up to £24,000 + uncapped commission, with an OTE of £30,000. This role will be based in one of our Magnet showrooms, working closely as part of a fast paced, motivated team. With more than 100 years experience behind us, Magnet is one of the UK s biggest and best known kitchen brands and is part of the wider Nobia group. Just a kitchen, some might think. But at Nobia, we recognise its deeper essence. It's more than a space - it's the very soul of a home where mornings are greeted, and evenings wind down. It is the place where we connect and unite, share love and memories, recharge and make new ideas come to life. Kitchens set the stage for the stories of tomorrow. Join us in our mission of Designing Kitchens for Life! For this role the expected salary is £24,000 - £30,000 per year. Please note this role requires a full UK driving license and access to a vehicle. What you ll be doing The Greater Picture: At Nobia, we re not just designing kitchens; we re building connections. This role is integral to our journey. As a Kitchen Sales Designer you will be inspiring our customers by working closely with them to create their dream kitchen and supporting them through the full journey, from start to finish. From the initial conversations in our showroom right through to home visits at Nobia, we strive to create a welcoming environment to ensure consistent deliver high standards of customer service throughout. You will be based in one of our Magnet showrooms, working closely as part of a fast paced, motivated team. You will be an integral part of the team, helping to drive sales, meet targets and collaborate on exciting projects. Your skillset for performance: At Nobia we focus on three core values: Care Inspire Deliver. We encourage an environment where colleagues are dedicated to live these values and put them into practice on a daily basis, that is how we thrive as a company. As a Kitchen Sales Designer we are looking for an individual with a strong design background who is sales orientated and always willing to go the extra mile. Also, to be successful in this role, you will ideally have the following attributes: Experience working in a similar, design sales-focused role Customer service and a personable manner Target and results driven Strong organisational and interpersonal skills Flexibility around working hours A full UK driving license and access to a vehicle In our recruitment process we ll decide whether there re enough similarities between your skills and aspirations and the skills and competences required for the role. We believe you will enjoy working here if you: Have a creative mindset and a willingness and desire to learn Feel motivated working in a dynamic, fast-paced environment Have an open-minded personality and enjoy thinking outside of the box We are looking for the right person who is going to be an asset to our team by demonstrating their transferable skills from previous experience. What s in it for you? Why choose Nobia? We genuinely want your role within Nobia to be exciting, inspiring and rewarding. We offer you a fast-paced but balanced environment with opportunities for growth, whether that s vertical or horizontal, and where your voice is heard. You ll quickly notice how much we value team collaboration, transparency, fun while working and we focus on being an inclusive and great place to work. We are a team that brings our heart to work. And our commitment to quality means working here isn t just better for you - it s better for life! Your journey at Nobia also comes with a range of brilliant benefits, like: A competitive salary and commission package £400 guaranteed bonus for the first six months Personal development plan, access to tools and platforms A generous discount on our kitchen products Attractive Pension Scheme Discounts with various retailers Our story : The kitchen is a place for all aspects of life, all times of the day. As Europe s leading kitchen specialist, Nobia strives to lead the way for purposeful designed and sustainable kitchen solutions. We let our 100 years of expertise meet with new habits, trends and techniques. We design, manufacture and sell well-designed, functional and emotionally appealing kitchens that enable a sustainable lifestyle with reduced climate impact. We are a group of 16 strong local brands, produced in our 12 factories. Our community of 5,500 co-workers are driven by our core values Care Inspire Deliver. We foster an open, supportive and innovative work environment where we encourage each other to reach our full potential for personal and professional growth - across the group, from the Nordics to the UK, Austria and the Netherlands. Redesign your career with us now! A role with Magnet is much more exciting than you think. It s challenging, fast-moving with lots of opportunities for you to grow. And our commitment to quality means working here isn t just better for you - it s better for life. If you re ready to find out how a role with Magnet could help you redesign your career! APPLY NOW and become a Kitchen Sales Designer!
Mar 29, 2024
Full time
Kitchen Sales Designer Poole Salary: up to £24,000 + uncapped commission, with an OTE of £30,000. This role will be based in one of our Magnet showrooms, working closely as part of a fast paced, motivated team. With more than 100 years experience behind us, Magnet is one of the UK s biggest and best known kitchen brands and is part of the wider Nobia group. Just a kitchen, some might think. But at Nobia, we recognise its deeper essence. It's more than a space - it's the very soul of a home where mornings are greeted, and evenings wind down. It is the place where we connect and unite, share love and memories, recharge and make new ideas come to life. Kitchens set the stage for the stories of tomorrow. Join us in our mission of Designing Kitchens for Life! For this role the expected salary is £24,000 - £30,000 per year. Please note this role requires a full UK driving license and access to a vehicle. What you ll be doing The Greater Picture: At Nobia, we re not just designing kitchens; we re building connections. This role is integral to our journey. As a Kitchen Sales Designer you will be inspiring our customers by working closely with them to create their dream kitchen and supporting them through the full journey, from start to finish. From the initial conversations in our showroom right through to home visits at Nobia, we strive to create a welcoming environment to ensure consistent deliver high standards of customer service throughout. You will be based in one of our Magnet showrooms, working closely as part of a fast paced, motivated team. You will be an integral part of the team, helping to drive sales, meet targets and collaborate on exciting projects. Your skillset for performance: At Nobia we focus on three core values: Care Inspire Deliver. We encourage an environment where colleagues are dedicated to live these values and put them into practice on a daily basis, that is how we thrive as a company. As a Kitchen Sales Designer we are looking for an individual with a strong design background who is sales orientated and always willing to go the extra mile. Also, to be successful in this role, you will ideally have the following attributes: Experience working in a similar, design sales-focused role Customer service and a personable manner Target and results driven Strong organisational and interpersonal skills Flexibility around working hours A full UK driving license and access to a vehicle In our recruitment process we ll decide whether there re enough similarities between your skills and aspirations and the skills and competences required for the role. We believe you will enjoy working here if you: Have a creative mindset and a willingness and desire to learn Feel motivated working in a dynamic, fast-paced environment Have an open-minded personality and enjoy thinking outside of the box We are looking for the right person who is going to be an asset to our team by demonstrating their transferable skills from previous experience. What s in it for you? Why choose Nobia? We genuinely want your role within Nobia to be exciting, inspiring and rewarding. We offer you a fast-paced but balanced environment with opportunities for growth, whether that s vertical or horizontal, and where your voice is heard. You ll quickly notice how much we value team collaboration, transparency, fun while working and we focus on being an inclusive and great place to work. We are a team that brings our heart to work. And our commitment to quality means working here isn t just better for you - it s better for life! Your journey at Nobia also comes with a range of brilliant benefits, like: A competitive salary and commission package £400 guaranteed bonus for the first six months Personal development plan, access to tools and platforms A generous discount on our kitchen products Attractive Pension Scheme Discounts with various retailers Our story : The kitchen is a place for all aspects of life, all times of the day. As Europe s leading kitchen specialist, Nobia strives to lead the way for purposeful designed and sustainable kitchen solutions. We let our 100 years of expertise meet with new habits, trends and techniques. We design, manufacture and sell well-designed, functional and emotionally appealing kitchens that enable a sustainable lifestyle with reduced climate impact. We are a group of 16 strong local brands, produced in our 12 factories. Our community of 5,500 co-workers are driven by our core values Care Inspire Deliver. We foster an open, supportive and innovative work environment where we encourage each other to reach our full potential for personal and professional growth - across the group, from the Nordics to the UK, Austria and the Netherlands. Redesign your career with us now! A role with Magnet is much more exciting than you think. It s challenging, fast-moving with lots of opportunities for you to grow. And our commitment to quality means working here isn t just better for you - it s better for life. If you re ready to find out how a role with Magnet could help you redesign your career! APPLY NOW and become a Kitchen Sales Designer!
Circa £50k, salary dependent on skills & experience Full time/37 hrs a week/permanent Location: Canwick WRC, Lincoln, with travel across the Anglian Water region. Although your base location can be flexible (depending on your location) Make every drop of your potential count. Join our team! The Contracts Manager is responsible for the effective and efficient management, planning, and operation of circa £8Million of Regional Service Contracts portfolio for Water and Water Recycling non-infra assets. The position is responsible for managing a team of Maintenance technicians, Contract co-ordinators, contractors and processes associated with delivery of planned, remedial, new asset creation and decommissioning work on critical inlet and storm assets. You'll ensure internal and contractual performance is managed and maintained as well as oversee the development and performance of the maintenance technicians and contract co-ordinators. In the position you will act as a source of expert advice alongside other business stakeholders in contract specifications, letting and negotiation process. You'll drive and lead the delivery of all area's associated with Water Recycling Screens and Screens Handling to include compliance to MAS, maintenance standards, capital product selection, asset, contractor and internal teams performance, KPI's/KPMs pertaining to all areas of screening and screens handling equipment. You will be responsible for the delivery of any associated performance metrics highlighted from AW framework, PIRP or EA or Consent requirements. Service Contracts have full accountability for delivery of capital parcels for both Water Recycling (WR) and WR Bio Screens and Screenings handling equipment and delivery of the planned preventative maintenance program. You will ensure effective management of the budgets associated with the delivery of both the Opex and Capex elements of the work. The Opex budgets being owned by operations but with forecast visibility from service contracts (phased for accounting purposes) and the capital parcels directly attributed to service contracts. You will have approved delegation for authorisation of and are responsible for the escalation of any asset offline. The role will ensure the delivery of service contracts is carried out in line with the company's relevant Operation and Maintenance and H&S policy and strategies; and that such maintenance reduces operational Risk whilst effectively delivering best value. As a valued employee you'll be entitled to: Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Personal private health care Car allowance Annual bonus scheme Opportunity to volunteer do unpaid work in the community 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion Life Cover at 8x your salary Personal Accident cover - up to 5x your salary Flexible benefits to support your wellbeing and lifestyle What does it take to be successful? Relevant Degree or equivalent experience Relevant operational experience with a Water Recycling Treatment or M&E background. Experience of budget and financial management Strong organisational skills and time management Excellent interpersonal, analytical and communication skills Strong prioritising, negotiation and decision making skills Understanding of company strategy and ability to deliver required outputs Extensive practical and proven leadership experience in a similar role Business expert in Contract and Framework management Extensive knowledge of relevant H&S legislation IOSH or similar qualification Extensive understanding of KPMs and KPIs Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing date: 7th April 2024 Interview Dates: 15th & 16th April
Mar 29, 2024
Full time
Circa £50k, salary dependent on skills & experience Full time/37 hrs a week/permanent Location: Canwick WRC, Lincoln, with travel across the Anglian Water region. Although your base location can be flexible (depending on your location) Make every drop of your potential count. Join our team! The Contracts Manager is responsible for the effective and efficient management, planning, and operation of circa £8Million of Regional Service Contracts portfolio for Water and Water Recycling non-infra assets. The position is responsible for managing a team of Maintenance technicians, Contract co-ordinators, contractors and processes associated with delivery of planned, remedial, new asset creation and decommissioning work on critical inlet and storm assets. You'll ensure internal and contractual performance is managed and maintained as well as oversee the development and performance of the maintenance technicians and contract co-ordinators. In the position you will act as a source of expert advice alongside other business stakeholders in contract specifications, letting and negotiation process. You'll drive and lead the delivery of all area's associated with Water Recycling Screens and Screens Handling to include compliance to MAS, maintenance standards, capital product selection, asset, contractor and internal teams performance, KPI's/KPMs pertaining to all areas of screening and screens handling equipment. You will be responsible for the delivery of any associated performance metrics highlighted from AW framework, PIRP or EA or Consent requirements. Service Contracts have full accountability for delivery of capital parcels for both Water Recycling (WR) and WR Bio Screens and Screenings handling equipment and delivery of the planned preventative maintenance program. You will ensure effective management of the budgets associated with the delivery of both the Opex and Capex elements of the work. The Opex budgets being owned by operations but with forecast visibility from service contracts (phased for accounting purposes) and the capital parcels directly attributed to service contracts. You will have approved delegation for authorisation of and are responsible for the escalation of any asset offline. The role will ensure the delivery of service contracts is carried out in line with the company's relevant Operation and Maintenance and H&S policy and strategies; and that such maintenance reduces operational Risk whilst effectively delivering best value. As a valued employee you'll be entitled to: Competitive pension scheme - Anglian Water double-matches your contributions up to 6% Personal private health care Car allowance Annual bonus scheme Opportunity to volunteer do unpaid work in the community 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion Life Cover at 8x your salary Personal Accident cover - up to 5x your salary Flexible benefits to support your wellbeing and lifestyle What does it take to be successful? Relevant Degree or equivalent experience Relevant operational experience with a Water Recycling Treatment or M&E background. Experience of budget and financial management Strong organisational skills and time management Excellent interpersonal, analytical and communication skills Strong prioritising, negotiation and decision making skills Understanding of company strategy and ability to deliver required outputs Extensive practical and proven leadership experience in a similar role Business expert in Contract and Framework management Extensive knowledge of relevant H&S legislation IOSH or similar qualification Extensive understanding of KPMs and KPIs Inclusion at Anglian Water: Join us and make a difference. Our customers come from a wide range of backgrounds, and we think our workplace should reflect that. We are committed to making sure all our colleagues feel they belong and are supported to succeed. Together with our fellow water companies, we are committed to the Social Mobility Pledge; we are also a signatory to Business in the Community's Race at Work charter; we hold the Armed Forces Gold Covenant for Employers; we are an accredited Disability Confident employer, and we play a leading part in the Women's Utility Network. Closing date: 7th April 2024 Interview Dates: 15th & 16th April
Our client is seeking a Customer Coordinator to join their team based on Birmingham Business Park. As the Customer Coordinator, your main responsibility will be overseeing the daily operations of the team and ensure smooth communication and coordination. Your working hours will be from 6am to 6.15pm working 4 days on 4 days off Duties will include but not be limited to the following: Handle inbound and outbound calls Resolve any issues that arise or may potentially arise Coordinate with other departments Keep managers informed and updated on schedules in advance Provide accurate and proactive updates to the Customer Service Team Respond to emails from colleagues, other departments, and key stakeholders The ideal candidate will possess the following: A positive and proactive approach A customer focus mindset Exceptional customer service skills Previous experience in a customer service role Confident, polite, and professional telephone etiquette Strong written and verbal communication skills Ability to think independently and understand the broader context Flexibility to meet company and customer needs You should be open to the needs of the company and customers, as flexibility is a must. Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
Mar 29, 2024
Full time
Our client is seeking a Customer Coordinator to join their team based on Birmingham Business Park. As the Customer Coordinator, your main responsibility will be overseeing the daily operations of the team and ensure smooth communication and coordination. Your working hours will be from 6am to 6.15pm working 4 days on 4 days off Duties will include but not be limited to the following: Handle inbound and outbound calls Resolve any issues that arise or may potentially arise Coordinate with other departments Keep managers informed and updated on schedules in advance Provide accurate and proactive updates to the Customer Service Team Respond to emails from colleagues, other departments, and key stakeholders The ideal candidate will possess the following: A positive and proactive approach A customer focus mindset Exceptional customer service skills Previous experience in a customer service role Confident, polite, and professional telephone etiquette Strong written and verbal communication skills Ability to think independently and understand the broader context Flexibility to meet company and customer needs You should be open to the needs of the company and customers, as flexibility is a must. Due to the unprecedented volume of response, we are currently receiving, regrettably we are no longer able to respond to every application individually. If you have not heard back from us within 48 hours, please assume your application for this role has been unsuccessful. We do read each CV carefully and if the situation changes or another potentially suitable role becomes active, we will be back in contact.
A great opportunity to join our amazing customer services team in the waste and recycling industry. Customer Service Representative 22,600 per year Aylesbury (Office Based) Permanent / Full time - 37.5 Contracted hours per week Shifts between the hours of 7.45am - 5.30pm Monday to Friday 8am - 1pm Saturdays (Average 1 Saturday in 8) Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service. We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you. And here's why you'll love it at Biffa. Salary of 22,600 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development available which opens the door to a number of great internal progression opportunities. We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn .
Mar 29, 2024
Full time
A great opportunity to join our amazing customer services team in the waste and recycling industry. Customer Service Representative 22,600 per year Aylesbury (Office Based) Permanent / Full time - 37.5 Contracted hours per week Shifts between the hours of 7.45am - 5.30pm Monday to Friday 8am - 1pm Saturdays (Average 1 Saturday in 8) Working in our customer service contact centre, you will be joining a dedicated, passionate, fun and energetic team, helping customers with queries and most importantly offering them resolutions whilst delivering excellent customer service. We are looking for someone who is passionate about customers, has excellent communications skills, attention to detail, a positive attitude and the ability to keep calm under pressure. Ideally you will have some experience within a customer service environment. Knowledge of Microsoft office would be helpful, but is not essential, as we will provide a comprehensive 4-week induction plan to support you. And here's why you'll love it at Biffa. Salary of 22,600 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holidays. Generous pension Medical and dental scheme Cycle to work scheme. Retail, leisure and travel discounts Free parking on site Training and development available which opens the door to a number of great internal progression opportunities. We're here to change the way people think about waste. Whether we're turning waste into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. Over 10,000 people around the country trust us to provide them with a career that's always rewarding, often challenging, but never dull. Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn .
Summary We are recruiting a Holidays Manager to lead the National Trust's holiday cottage business in Cornwall. This substantial role will be responsible for a large team looking after holiday cottages across a wide geographical. A key aspect of the role will be successfully managing stakeholder relationships with General Managers and Let Estate teams. Hours: 37.5 hours per week Salary: £36,621 per annum Contract: Permanent What it's like to work here To succeed in this role as a Holidays Manager, you will need to have really high standards, be flexible in your approach and have skills that will contribute to our long-term, valuable holidays offer for our varied holiday portfolio. You will need strong organisational and leadership skills, financial acumen and a talent for problem solving. The successful Holidays Manager will be responsible for a large portfolio of holiday cottages in Heart of Cornwall and South East Cornwall. What you'll be doing Reporting to the Area Manager for Holidays in Cornwall, you will be a key member of the Holidays leadership team. As well as managing and growing the performance of the patch you look after, you will contribute to developing best practice in consistency and standards with the team. You will manage an established team of dedicated Holidays Operation Assistants with your Holidays Operation Assistant Managers working closely with your Compliance Coordinator and other colleagues. You will ensure that our team members feel valued and included as part of the team and equipped to give their best in executing their role. You will ensure the entire team remains guest focused, achieving the highest quality of guest satisfaction, maintenance and safety. The overall aim is for our guests to be delighted with their stay. You will need to work in partnership with the General Managers, Estate teams, other colleagues and our external partners to look after the properties and deliver the service agreement. Who we're looking for •Experience in an operational focused management role •Experience in leading and inspiring a team to an agreed set of results, contributing to their understanding and development •You have experience understanding and delivering customer needs and delivering a culture of excellent customer service in the hospitality industry •Ability to deliver results through successful cost control balanced with quality and to deadlines •Experience and skills in managing operational budgets •Experience of engaging with a wide range of stakeholders and working with colleagues, experts and external organisations to get things done. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Mar 29, 2024
Full time
Summary We are recruiting a Holidays Manager to lead the National Trust's holiday cottage business in Cornwall. This substantial role will be responsible for a large team looking after holiday cottages across a wide geographical. A key aspect of the role will be successfully managing stakeholder relationships with General Managers and Let Estate teams. Hours: 37.5 hours per week Salary: £36,621 per annum Contract: Permanent What it's like to work here To succeed in this role as a Holidays Manager, you will need to have really high standards, be flexible in your approach and have skills that will contribute to our long-term, valuable holidays offer for our varied holiday portfolio. You will need strong organisational and leadership skills, financial acumen and a talent for problem solving. The successful Holidays Manager will be responsible for a large portfolio of holiday cottages in Heart of Cornwall and South East Cornwall. What you'll be doing Reporting to the Area Manager for Holidays in Cornwall, you will be a key member of the Holidays leadership team. As well as managing and growing the performance of the patch you look after, you will contribute to developing best practice in consistency and standards with the team. You will manage an established team of dedicated Holidays Operation Assistants with your Holidays Operation Assistant Managers working closely with your Compliance Coordinator and other colleagues. You will ensure that our team members feel valued and included as part of the team and equipped to give their best in executing their role. You will ensure the entire team remains guest focused, achieving the highest quality of guest satisfaction, maintenance and safety. The overall aim is for our guests to be delighted with their stay. You will need to work in partnership with the General Managers, Estate teams, other colleagues and our external partners to look after the properties and deliver the service agreement. Who we're looking for •Experience in an operational focused management role •Experience in leading and inspiring a team to an agreed set of results, contributing to their understanding and development •You have experience understanding and delivering customer needs and delivering a culture of excellent customer service in the hospitality industry •Ability to deliver results through successful cost control balanced with quality and to deadlines •Experience and skills in managing operational budgets •Experience of engaging with a wide range of stakeholders and working with colleagues, experts and external organisations to get things done. The package The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. Substantial pension scheme of up to 10% basic salary Free entry to National Trust places for you, a guest and your children (under 18) Tax-free childcare scheme Rental deposit loan scheme Season ticket loan Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria. Flexible working whenever possible Employee assistance programme Free parking at most Trust places Independent financial advice Click here to find out more about the benefits we offer to support you.
Come and join us as a Driver and Warehouse Assistant on a flexible hours basis to help us grow, deliver sales and exceed customer expectations. You will be contracted to 16 hours a week, but you will be flexible to work a weekly pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needsThe role: As a Driver and Warehouse Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Driver and Warehouse Assistant role reports into the branch management team and will provide the highest level of service to internal and external customers, and will deliver products to our customers against some very tight deadlines. This role will also be to assist in the warehouse and may at times be customer facing within the branch, serving on the trade counter and dealing with customers over the telephone ensuring that we provide the best service and maximise sales at every opportunity. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Please note, this role requires you to have the appropriate driving licence with previous experience as a driverYou will be contracted to 16 hours a week, but you will be flexible to work a pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needs. We know that work shouldn't get in the way of life, so where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when!Key Responsibilities: Health and safety of yourself and your vehicle Maintenance and condition of your vehicleReport any issues or incidents to your line manager Comply with transport compliance law and regulations Dealing with stock and deliveriesSupporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesalesEnsuring the housekeeping standards are maintained both on the trade counter and warehousingYou: Along with a clean driving licence, you will ideally have previous warehouse and driving experience and knowledge of the products associated with our industry would be an advantage. You'll be flexible with working hours and able to work up to 37.5 hours a week. You'll thrive on providing the best customer service and being a huge support to your branch colleagues and we're sure you'll have fun along the way!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Mar 29, 2024
Full time
Come and join us as a Driver and Warehouse Assistant on a flexible hours basis to help us grow, deliver sales and exceed customer expectations. You will be contracted to 16 hours a week, but you will be flexible to work a weekly pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needsThe role: As a Driver and Warehouse Assistant, you'll be committed to delivering an outstanding level of service, and you'll be professional, driven and enthusiastic. The Driver and Warehouse Assistant role reports into the branch management team and will provide the highest level of service to internal and external customers, and will deliver products to our customers against some very tight deadlines. This role will also be to assist in the warehouse and may at times be customer facing within the branch, serving on the trade counter and dealing with customers over the telephone ensuring that we provide the best service and maximise sales at every opportunity. You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! Please note, this role requires you to have the appropriate driving licence with previous experience as a driverYou will be contracted to 16 hours a week, but you will be flexible to work a pattern of up to 37.5 hours a week to cover peak trading hours, holidays and meet business needs. We know that work shouldn't get in the way of life, so where possible, hours and shifts will be agreed with you with plenty of notice so that you know exactly what you are doing and when!Key Responsibilities: Health and safety of yourself and your vehicle Maintenance and condition of your vehicleReport any issues or incidents to your line manager Comply with transport compliance law and regulations Dealing with stock and deliveriesSupporting the Branch Manager and Assistant Branch Manager with achieving and exceeding sales targets at optimum margins. Ensuring we maintain high standards, creating and maintaining a loyal customer base and providing a first class service. Assisting with the general duties within the branch such as serving customers on the trade counter, telesalesEnsuring the housekeeping standards are maintained both on the trade counter and warehousingYou: Along with a clean driving licence, you will ideally have previous warehouse and driving experience and knowledge of the products associated with our industry would be an advantage. You'll be flexible with working hours and able to work up to 37.5 hours a week. You'll thrive on providing the best customer service and being a huge support to your branch colleagues and we're sure you'll have fun along the way!Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us.Benefits Package and Cultural Environment: BonusDiscounts, savings and cash back at numerous retailersLife assuranceExtended family policy including maternity, paternity, additional annual leave and moreMental Health First Aiders and Employee Assistance Programme, we look out for each otherComplete induction and a company that lets you grow and encourages developmentFinancial education and loansFlexible working optionsA business striving to create an environment of inclusion so everyone can be their true selfAnd more! We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment.
Property Administrator Who We Are Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are looking to recruit a Property Administrator to join our experienced Property Management team based in our Head Office in Loughton, Essex. The successful candidate will have office experience within an administrative role. A Property Administrator forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. A Property Administrator works closely with our Property Managers to ensure administrative support is provided and to assist with managing their diaries and meetings. Duties include but not limited to: Administrative support to Property Managers and the office team. Ensuring the office is effective and maintained as appropriate. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Carry out general administrative duties including answering telephone, responding to queries from residents and contractors, responding to and compiling emails, typing letters as required. Co-Ordinate Site Visits and access for Contractors, Inspectors and Consultants. Updating BlueBox, Building Link and other document control software systems with change of addresses, telephone numbers and/or email address where applicable. Dealing with Customer Service / Complaints as first point of contact. Arrange and facilitate meetings. Take meeting minutes where required. General Diary Management. Principle liaison with loss adjusters following any insurance claims. Recording and maintaining a schedule of open claims and see them to settlement. Updating Quooda, Building Link, GEM Central Tracker and other databases. The Person The Property Administrator will have previous administrative experience and will be able to meet the below criteria: Essential: Excellent written and verbal communication skills. Previous experience providing administrative support to a variety of different colleagues. Team player willing to adapt in a challenging environment. Strong time management and organisational skills. Ability to work and multi-task in a fast paced, dynamic environment. Desirable: Previous experience within the Property Management sector. Experience using Blue Box and Building Link. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: 24 days holiday plus bank holidays Life assurance Private health care Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Mar 29, 2024
Full time
Property Administrator Who We Are Founded in 1992 and with over 250 employees, Galliard Homes is London's largest privately owned property development and management group overseeing residential, hospitality, mixed-use, and commercial projects across London, the Home Counties, and the Midlands. Galliard has a 4 billion portfolio of over 6,000 homes and 714,088 square feet of commercial developments under construction. With an impressive portfolio of award-winning developments, we are proud to be considered as London's leading property developer. The Position We are looking to recruit a Property Administrator to join our experienced Property Management team based in our Head Office in Loughton, Essex. The successful candidate will have office experience within an administrative role. A Property Administrator forms part of our in-house Property Management team and works alongside the wider Property Management team, as well as our Service Charge accounts team. A Property Administrator works closely with our Property Managers to ensure administrative support is provided and to assist with managing their diaries and meetings. Duties include but not limited to: Administrative support to Property Managers and the office team. Ensuring the office is effective and maintained as appropriate. Maintain and update the purchase order system to ensure all expenditure is supported by a works order. Carry out general administrative duties including answering telephone, responding to queries from residents and contractors, responding to and compiling emails, typing letters as required. Co-Ordinate Site Visits and access for Contractors, Inspectors and Consultants. Updating BlueBox, Building Link and other document control software systems with change of addresses, telephone numbers and/or email address where applicable. Dealing with Customer Service / Complaints as first point of contact. Arrange and facilitate meetings. Take meeting minutes where required. General Diary Management. Principle liaison with loss adjusters following any insurance claims. Recording and maintaining a schedule of open claims and see them to settlement. Updating Quooda, Building Link, GEM Central Tracker and other databases. The Person The Property Administrator will have previous administrative experience and will be able to meet the below criteria: Essential: Excellent written and verbal communication skills. Previous experience providing administrative support to a variety of different colleagues. Team player willing to adapt in a challenging environment. Strong time management and organisational skills. Ability to work and multi-task in a fast paced, dynamic environment. Desirable: Previous experience within the Property Management sector. Experience using Blue Box and Building Link. The Benefits As a family-owned business, we want everyone to feel at home from day one. In return for commitment, loyalty, and hard work, we offer benefits ranging from: 24 days holiday plus bank holidays Life assurance Private health care Matching contribution pension scheme Discretionary salary and bonus review Employee assistance programme Discounted gym memberships Discount portal Volunteering opportunities Sponsorship of professional qualifications and accreditation's
Metropolitan Thames Valley
Beeston, Nottinghamshire
Service Improvement Lead Location: To based be out of our London EC1N or Nottingham, NG9 1LA Office - Salary will be paid dependent upon location Salary: 41,254 London OR 36,625 ? Midlands - to include our 1st April 2024 pay award Full time permanent role suitable for hybrid working This role: We are looking to recruit a Service Improvement Lead within our Risk and Quality team. This team supports the organisation to deliver consistently fantastic services to our customers. In this role, you will support the business to identify, document, and mitigate operational risks analyse interpreting complex information and translating this into simple meaningful business insight. You will also be responsible for leading service improvement activities, facilitating the development and delivery of improvement plans and for providing assurance that teams and services are legally and regulatory compliant, continuously improving, and responding to an ever-changing operating environment. This is an exciting and varied role which would suit individuals seeking a new challenge, who have transferrable skills, housing management or service improvement experience and/or who have worked at operations manager level or above. What you will need to succeed in this role: Skills and qualities: Highly motivated and values-driven, puts the customer at the heart of every decision. Highly analytical and able to interpret and relay complex data and information clearly and concisely. Excellent communication skills (including written, verbal, presentations, and IT literacy) Successful relationship builder, based on trust and integrity. Inquisitive problem solver who can evaluate situations and find and implement solutions. Adaptable to any situation, new work activity or change in direction. Knowledge and experience: Experience or qualification in Risk Management and Project Management. Strong understanding of the Social Housing Sector Experience in housing management, financial services, social care or aligned fields (desirable) Knowledge of relevant legislation and regulatory standards for social housing operations, and a good understanding of operational, legal, and regulatory best practices and challenges. What you need to do now If you are excited about this role and would like to find out more look at the attached Job Description. If this is the perfect job for you, click apply now and apply via our website. When applying you will need to submit an up-to-date CV and a Supporting Statement. Your statement must state why you are applying for the role and set out what skills and experience you will bring to the team. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
Mar 29, 2024
Full time
Service Improvement Lead Location: To based be out of our London EC1N or Nottingham, NG9 1LA Office - Salary will be paid dependent upon location Salary: 41,254 London OR 36,625 ? Midlands - to include our 1st April 2024 pay award Full time permanent role suitable for hybrid working This role: We are looking to recruit a Service Improvement Lead within our Risk and Quality team. This team supports the organisation to deliver consistently fantastic services to our customers. In this role, you will support the business to identify, document, and mitigate operational risks analyse interpreting complex information and translating this into simple meaningful business insight. You will also be responsible for leading service improvement activities, facilitating the development and delivery of improvement plans and for providing assurance that teams and services are legally and regulatory compliant, continuously improving, and responding to an ever-changing operating environment. This is an exciting and varied role which would suit individuals seeking a new challenge, who have transferrable skills, housing management or service improvement experience and/or who have worked at operations manager level or above. What you will need to succeed in this role: Skills and qualities: Highly motivated and values-driven, puts the customer at the heart of every decision. Highly analytical and able to interpret and relay complex data and information clearly and concisely. Excellent communication skills (including written, verbal, presentations, and IT literacy) Successful relationship builder, based on trust and integrity. Inquisitive problem solver who can evaluate situations and find and implement solutions. Adaptable to any situation, new work activity or change in direction. Knowledge and experience: Experience or qualification in Risk Management and Project Management. Strong understanding of the Social Housing Sector Experience in housing management, financial services, social care or aligned fields (desirable) Knowledge of relevant legislation and regulatory standards for social housing operations, and a good understanding of operational, legal, and regulatory best practices and challenges. What you need to do now If you are excited about this role and would like to find out more look at the attached Job Description. If this is the perfect job for you, click apply now and apply via our website. When applying you will need to submit an up-to-date CV and a Supporting Statement. Your statement must state why you are applying for the role and set out what skills and experience you will bring to the team. Please note :- we do not currently offer visa sponsorship. What?s in it for you? Our benefits include:- 28 days annual leave plus 8 bank holidays (pro rata for part time) per year 2 volunteering days per year for things like helping out in local communities An additional ?Beliefs day? once a year to have an extra a day off Enhanced pension with matched contributions of up to 9% Life assurance cover 3 x your salary Health cash plan scheme for your everyday healthcare needs which you can add your family members too Tenancy deposit ? interest free loan to help with rental deposits Access to extensive learning and training opportunities with Wisebox platform Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues Career progression across the organisation with our mentoring programme and apprenticeships We are committed to the wellbeing of our colleagues and support this as an organisation About us Learn more about our benefits and organisation by viewing our attached document Our promise Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ?Serving people better every day? to educate, support and develop all of our diverse employees and the communities that we serve. We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other?s wellbeing. Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together! We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.
End Date Friday 19 April 2024 Salary Range We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Join our fantastic Customer Service team Job Description JOB TITLE:Senior FraudCustomer Service Advisor SALARY:£26,990 LOCATION:Newport HOURS:Full-time WORKING PATTERN: 4-Day Week (Days) pattern: Start times between 8am and 10amand end times between5.45pm and 7.45pm Maximum of 4 out of 7 days (based on a Monday-Sunday week) Maximum of 4 weekend days over a 4 week period START DATE:22nd May 2024 About this opportunity Do you want to be part of a team that makes a genuine difference to customers? We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands. Can you imagine what a worried customer is going through when they call about unknown transactions? You'll be trained to be able to actually fix the problem, there and then, to prevent financial crime and make a meaningful difference You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls). You'll care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do so you'll learn to become better every day About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll need There's no need for any previous financial services experience We'll provide all the training you need around our products and services in a comprehensive6-week programme and, when you're ready, extra training to support victims of fraud. Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers. You'll want to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query. And you'll show the commitment to deliver on your promises and go above and beyond for your customer. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 22 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies From 1st April your cash package will increase in line with an annual review of pay. Want to do amazing work, that's interesting and makes a difference to millions of people?Join our journey. About our Tredegar Park site With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help progress your career - including providing access to Apprentice schemes etc. It also tries to make the working day enjoyable with the following facilities: An extensive canteen Free on-site car parking Break out areas equipped with TVs etc. Prayer & Quiet reflection rooms A kitchenette area on each floor which is equipped with a fridge & microwaves On site shower & changing facilities Electric charging points for vehicles Good travel networks Free hot and cold drinks and a range of vending machines Lots of green spaces to enjoy around the site and woodland walks At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 29, 2024
Full time
End Date Friday 19 April 2024 Salary Range We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Join our fantastic Customer Service team Job Description JOB TITLE:Senior FraudCustomer Service Advisor SALARY:£26,990 LOCATION:Newport HOURS:Full-time WORKING PATTERN: 4-Day Week (Days) pattern: Start times between 8am and 10amand end times between5.45pm and 7.45pm Maximum of 4 out of 7 days (based on a Monday-Sunday week) Maximum of 4 weekend days over a 4 week period START DATE:22nd May 2024 About this opportunity Do you want to be part of a team that makes a genuine difference to customers? We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands. Can you imagine what a worried customer is going through when they call about unknown transactions? You'll be trained to be able to actually fix the problem, there and then, to prevent financial crime and make a meaningful difference You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls). You'll care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do so you'll learn to become better every day About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll need There's no need for any previous financial services experience We'll provide all the training you need around our products and services in a comprehensive6-week programme and, when you're ready, extra training to support victims of fraud. Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers. You'll want to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query. And you'll show the commitment to deliver on your promises and go above and beyond for your customer. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 22 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies From 1st April your cash package will increase in line with an annual review of pay. Want to do amazing work, that's interesting and makes a difference to millions of people?Join our journey. About our Tredegar Park site With a track record for developing our colleagues this pioneering site has award-winning teams and Leadership to help progress your career - including providing access to Apprentice schemes etc. It also tries to make the working day enjoyable with the following facilities: An extensive canteen Free on-site car parking Break out areas equipped with TVs etc. Prayer & Quiet reflection rooms A kitchenette area on each floor which is equipped with a fridge & microwaves On site shower & changing facilities Electric charging points for vehicles Good travel networks Free hot and cold drinks and a range of vending machines Lots of green spaces to enjoy around the site and woodland walks At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families What you'll be doing: We are currently looking for a talented and experienced Regional Head Chef to join our catering team. Producing outstanding food using the finest and freshest ingredients. We pride ourselves on producing absolutely everything on site and offering our clients creative, innovating and cutting-edge menus. We are looking for someone that can help drive our food offer forward working alongside the Development and Executive Chef's. In return we offer support and development to grow within our business alongside a competitive salary. More about the role: Delivery of all food items - breakfast, lunch & Dinner Meeting Budget Requirements Report any food safety/health and safety issues to management immediately Minimizing and recording of all food wastage Working with KP/ G.A to maintain high standards of cleanliness in the kitchen Working with senior management to deliver "an exceptional bespoke experience" Who you are: High standards and be quality driven Creative and passionate about food Committed to food and customer service innovation Excellent people skills with the ability to develop and work well within a team Proven track record with stock management, H&S and food safety. Passion for high quality tasty food, and someone who keeps up to date with food trends Organized, able to make robust judgements and prioritize Enthusiastic, motivational, someone who strives for excellence Have a flexible approach with a "can do" attitude Excellent communication and relationship building skills About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com SU Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
Mar 29, 2024
Full time
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families What you'll be doing: We are currently looking for a talented and experienced Regional Head Chef to join our catering team. Producing outstanding food using the finest and freshest ingredients. We pride ourselves on producing absolutely everything on site and offering our clients creative, innovating and cutting-edge menus. We are looking for someone that can help drive our food offer forward working alongside the Development and Executive Chef's. In return we offer support and development to grow within our business alongside a competitive salary. More about the role: Delivery of all food items - breakfast, lunch & Dinner Meeting Budget Requirements Report any food safety/health and safety issues to management immediately Minimizing and recording of all food wastage Working with KP/ G.A to maintain high standards of cleanliness in the kitchen Working with senior management to deliver "an exceptional bespoke experience" Who you are: High standards and be quality driven Creative and passionate about food Committed to food and customer service innovation Excellent people skills with the ability to develop and work well within a team Proven track record with stock management, H&S and food safety. Passion for high quality tasty food, and someone who keeps up to date with food trends Organized, able to make robust judgements and prioritize Enthusiastic, motivational, someone who strives for excellence Have a flexible approach with a "can do" attitude Excellent communication and relationship building skills About Us As part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses. Job Reference: com SU Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
End Date Thursday 25 April 2024 Salary Range We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Join our fantastic Customer Service team Job Description JOB TITLE: Senior FraudCustomer Service Advisor SALARY: £26,990 LOCATION: Leeds HOURS: Full-time WORKING PATTERN: 4-Day Week (Days) pattern: Start times between 8am and 10am and end times between 5.45pm and 7.45pm Maximum of 4 out of 7 days (based on a Monday-Sunday week) Maximum of 4 weekend days over a 4 week period START DATE: 28th May 2024 About this opportunity Do you want to be part of a team that makes a genuine difference to customers? We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands. Can you imagine what a worried customer is going through when they call about unknown transactions? You'll be trained to be able to actually fix the problem, there and then, to prevent financial crime and make a meaningful difference You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls). You'll care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do so you'll learn to become better every day About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll need There's no need for any previous financial services experience We'll provide all the training you need around our products and services in a comprehensive 6-week programme and, when you're ready, extra training to support victims of fraud. Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers. You'll want to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query. And you'll show the commitment to deliver on your promises and go above and beyond for your customer. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 22 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies From 1st April your cash package will increase in line with an annual review of pay. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. About our Leeds site With a track record for progressing our colleagues (6 this year already) this site is conveniently 5 mins from Leeds' vibrant centre and takes pride in supporting local community and charities. It also tries to make the working day enjoyable with the following facilities: Rest areas throughout Showers / changing facilities Kitchenette areas on each floor with fridges and microwaves Prayer Room Great transport links At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Mar 29, 2024
Full time
End Date Thursday 25 April 2024 Salary Range We support agile working - click here for more information on agile working options. Agile Working Options Hybrid Working Job Description Summary Join our fantastic Customer Service team Job Description JOB TITLE: Senior FraudCustomer Service Advisor SALARY: £26,990 LOCATION: Leeds HOURS: Full-time WORKING PATTERN: 4-Day Week (Days) pattern: Start times between 8am and 10am and end times between 5.45pm and 7.45pm Maximum of 4 out of 7 days (based on a Monday-Sunday week) Maximum of 4 weekend days over a 4 week period START DATE: 28th May 2024 About this opportunity Do you want to be part of a team that makes a genuine difference to customers? We're currently looking for caring people to join our contact centre teams to support customers from our Halifax, Bank of Scotland and Lloyds Bank brands. Can you imagine what a worried customer is going through when they call about unknown transactions? You'll be trained to be able to actually fix the problem, there and then, to prevent financial crime and make a meaningful difference You'll take inbound customer calls and doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls). You'll care to understand what matters to them and if you don't know the answer then you'll have access to plenty of colleagues that do so you'll learn to become better every day About us Like the modern Britain we serve, we're evolving. Investing billions in our people, data and tech to transform the way we meet the ever-changing needs of our 26 million customers. We're growing with purpose. Join us on our journey and you will too What you'll need There's no need for any previous financial services experience We'll provide all the training you need around our products and services in a comprehensive 6-week programme and, when you're ready, extra training to support victims of fraud. Crucially, you're a people person - working with your team to provide a really crucial service to millions of customers. You'll want to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query. And you'll show the commitment to deliver on your promises and go above and beyond for your customer. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups. We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15% An annual performance-related bonus Share schemes including free shares Benefits you can adapt to your lifestyle, such as discounted shopping 22 days' holiday, with bank holidays on top A range of wellbeing initiatives and generous parental leave policies From 1st April your cash package will increase in line with an annual review of pay. Want to do amazing work, that's interesting and makes a difference to millions of people? Join our journey. About our Leeds site With a track record for progressing our colleagues (6 this year already) this site is conveniently 5 mins from Leeds' vibrant centre and takes pride in supporting local community and charities. It also tries to make the working day enjoyable with the following facilities: Rest areas throughout Showers / changing facilities Kitchenette areas on each floor with fridges and microwaves Prayer Room Great transport links At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.