Monday - Friday Temp - Perm position Office based 13p/h PAYE Must have previous admin experience PURPOSE OF POST: To effectively and efficiently plan and deploy the trade operative workforce to ensure that day to day responsive repairs are completed to meet relevant service standards and individual customer's appointment times. Operating to the principles of 'right first time' for repair completion and 'just in time' for material availability, ensure that resources (human and material) are available and scheduled to maximise performance and efficiency. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. PRINCIPAL RESPONSIBILITIES Responsively manage in 'real time' each emerging day, reacting to issues such as unplanned operative absence, emergency repair orders and unexpected delays on jobs and taking decisions on and implementing solutions. Devise strategies and approaches to enable a calm, structured, consistent and repeatable reaction to such situations. Manage trade operatives diaries via scheduling systems, including Opti-time, to schedule available work for the most efficient deployment of operatives to meet the customer needs and ensuring operatives are kept continually busy. Proactively plan for the coming day(s) and weeks taking account of operative availability in the wider context of BTS's repairs and maintenance functions. Liaise with stores officers to ensure timely purchase of materials for future appointed jobs and to ensure that specialist plant and equipment is available and booked, re-arranging appointments with customers where necessary. Liaise with customers regarding the progress of their repair, re-arranging appointments where necessary either at the request of the customer or a BTS operational issue. Contact customers in the event of any potential 'no access' situations to attempt to gain access at the appointed time. Ensure that update text messages are sent to customers at the specified intervals. Ensure trade operatives are aware of their appointment commitments and aid the delivery of the service through the provision of advice and other appropriate assistance to the operatives. Encourage and facilitate effective communication between the Work Planners and trade operatives on the progress of jobs, access to properties, problems etc. Ensure that all jobs (including emergency jobs) are completed on time and to relevant standards. Work closely with the Operations Manager regarding issues of work quality, timeliness and any other potential performance issues of the trade operatives. Produce regular reports for the Operations Manager and BTS management team on current performance and trends that may be affecting the business. Work with Repairs Control Centre staff to correlate performance information between IBS and Opti-time. Establish excellent working relationships and continuously communicate with Repairs Control Centre staff, trade operatives, Operations Manager etc. to ensure appointments are made and kept and a very high percentage of jobs are completed 'right first time' and to meet the customers needs. Ensure that systems and records are maintained with timely and accurate data. This will include ensuring that operatives diaries are updated with details of leave, training etc. Carry out all necessary housekeeping on a regular basis. Working collaboratively with the Repairs Control Centre Manager and Support Team Supervisors, ensure that arrangements for cover (for Work Planner leave and sickness absence etc.) are in place. This will include giving training and timely and detailed handovers including 'hints and tips' to assist in the substitute giving the greatest value possible. Encourage, facilitate and participate in the review of current processes for efficiencies and opportunities to improve the service that is delivered. planner, scheduler, administrator, repairs, property services, social housing, local authority
Mar 28, 2024
Seasonal
Monday - Friday Temp - Perm position Office based 13p/h PAYE Must have previous admin experience PURPOSE OF POST: To effectively and efficiently plan and deploy the trade operative workforce to ensure that day to day responsive repairs are completed to meet relevant service standards and individual customer's appointment times. Operating to the principles of 'right first time' for repair completion and 'just in time' for material availability, ensure that resources (human and material) are available and scheduled to maximise performance and efficiency. Actively contribute to the achievement of the wider Housing Landlord aims, operational objectives and future state. PRINCIPAL RESPONSIBILITIES Responsively manage in 'real time' each emerging day, reacting to issues such as unplanned operative absence, emergency repair orders and unexpected delays on jobs and taking decisions on and implementing solutions. Devise strategies and approaches to enable a calm, structured, consistent and repeatable reaction to such situations. Manage trade operatives diaries via scheduling systems, including Opti-time, to schedule available work for the most efficient deployment of operatives to meet the customer needs and ensuring operatives are kept continually busy. Proactively plan for the coming day(s) and weeks taking account of operative availability in the wider context of BTS's repairs and maintenance functions. Liaise with stores officers to ensure timely purchase of materials for future appointed jobs and to ensure that specialist plant and equipment is available and booked, re-arranging appointments with customers where necessary. Liaise with customers regarding the progress of their repair, re-arranging appointments where necessary either at the request of the customer or a BTS operational issue. Contact customers in the event of any potential 'no access' situations to attempt to gain access at the appointed time. Ensure that update text messages are sent to customers at the specified intervals. Ensure trade operatives are aware of their appointment commitments and aid the delivery of the service through the provision of advice and other appropriate assistance to the operatives. Encourage and facilitate effective communication between the Work Planners and trade operatives on the progress of jobs, access to properties, problems etc. Ensure that all jobs (including emergency jobs) are completed on time and to relevant standards. Work closely with the Operations Manager regarding issues of work quality, timeliness and any other potential performance issues of the trade operatives. Produce regular reports for the Operations Manager and BTS management team on current performance and trends that may be affecting the business. Work with Repairs Control Centre staff to correlate performance information between IBS and Opti-time. Establish excellent working relationships and continuously communicate with Repairs Control Centre staff, trade operatives, Operations Manager etc. to ensure appointments are made and kept and a very high percentage of jobs are completed 'right first time' and to meet the customers needs. Ensure that systems and records are maintained with timely and accurate data. This will include ensuring that operatives diaries are updated with details of leave, training etc. Carry out all necessary housekeeping on a regular basis. Working collaboratively with the Repairs Control Centre Manager and Support Team Supervisors, ensure that arrangements for cover (for Work Planner leave and sickness absence etc.) are in place. This will include giving training and timely and detailed handovers including 'hints and tips' to assist in the substitute giving the greatest value possible. Encourage, facilitate and participate in the review of current processes for efficiencies and opportunities to improve the service that is delivered. planner, scheduler, administrator, repairs, property services, social housing, local authority
Customer Feedback Officer Location: Stockport Salary: £26,421 - £28,770 per annum Permanent Full time, 37 hours Closing date: Friday 5th April 2024 Interview Date: Tuesday 16th April 2024 This role will be on Stockport Homes terms and conditions Stockport Homes Group is a great place to work! We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities. We're currently recruiting for a Customer Feedback Officer to join our Customer Feedback Team on a permanent contract. This role will see you recording and responding to all forms of customer feedback and helping drive service improvements across the organisation. The role will involve you liaising and communicating effectively with customers, MPs, Councillors, Managers and Heads of service on a regular basis. With excellent time-management skills, you will have the ability to effectively manage a varying caseload. You will also be able to use your initiative to solve complex problems alongside empathy to make reasoned judgements and seek good outcomes for customers. In some cases, you will be investigating complaints and seeking resolutions with customers, in others providing support to colleagues and ensuring they are providing timely and high-quality responses. Customer Feedback Officers are involved at every stage of SHG's complaints process and will be involved in facilitating stage 2 escalation requests and hearings. This is a challenging and important role. You will have the opportunity to develop your knowledge and understanding of the many different services provided by SHG and support teams across the organisation to effectively dealing with customer feedback. Our ideal candidate will: Be very customer focused, with a high level of empathy and understanding. Have excellent time-management and organisational skills. Be able to influence stakeholders in order to gain good outcomes for customers. Have excellent verbal and written communication skills. Make good of use judgement and reason to seek appropriate resolutions with customers. It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity and inclusion is important to us and we like to acknowledge that everyone is different. We're always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups. About Us Stockport Homes is Stockport's largest landlord and a management organisation which acts as landlord for both Stockport Council's social housing and our own property portfolio. But we're more than just so-called rent collectors. We're an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home. At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence. We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
Mar 28, 2024
Full time
Customer Feedback Officer Location: Stockport Salary: £26,421 - £28,770 per annum Permanent Full time, 37 hours Closing date: Friday 5th April 2024 Interview Date: Tuesday 16th April 2024 This role will be on Stockport Homes terms and conditions Stockport Homes Group is a great place to work! We pride ourselves on building strong collaborative relationships locally, regionally and nationally. We are passionate about not only providing housing and building new homes in Stockport but helping to transform the lives of our customers. We aim to provide comfortable and affordable homes and engage customers and communities. We're currently recruiting for a Customer Feedback Officer to join our Customer Feedback Team on a permanent contract. This role will see you recording and responding to all forms of customer feedback and helping drive service improvements across the organisation. The role will involve you liaising and communicating effectively with customers, MPs, Councillors, Managers and Heads of service on a regular basis. With excellent time-management skills, you will have the ability to effectively manage a varying caseload. You will also be able to use your initiative to solve complex problems alongside empathy to make reasoned judgements and seek good outcomes for customers. In some cases, you will be investigating complaints and seeking resolutions with customers, in others providing support to colleagues and ensuring they are providing timely and high-quality responses. Customer Feedback Officers are involved at every stage of SHG's complaints process and will be involved in facilitating stage 2 escalation requests and hearings. This is a challenging and important role. You will have the opportunity to develop your knowledge and understanding of the many different services provided by SHG and support teams across the organisation to effectively dealing with customer feedback. Our ideal candidate will: Be very customer focused, with a high level of empathy and understanding. Have excellent time-management and organisational skills. Be able to influence stakeholders in order to gain good outcomes for customers. Have excellent verbal and written communication skills. Make good of use judgement and reason to seek appropriate resolutions with customers. It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity and inclusion is important to us and we like to acknowledge that everyone is different. We're always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups. About Us Stockport Homes is Stockport's largest landlord and a management organisation which acts as landlord for both Stockport Council's social housing and our own property portfolio. But we're more than just so-called rent collectors. We're an award-winning, trailblazing public sector company that strives to transform lives by offering tenants advice and support on health and wellbeing, finance, youth engagement, employment and education opportunities as well as help in the home. At Stockport Homes we believe in being ambitious, making a difference in our local communities, and serving our customers with passion. We believe in approaching problems with innovation, in respecting our partners, colleagues and customers and in striving for excellence. We are an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. The SHG "Be You" approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG's Values. We appreciate the strength we gain from having and supporting our diverse teams. Diversity contributes to our inclusive culture and allows us to be truly representative of the communities we work in.
Job Title: Housing Options & Advice Officer Location: Harlow Salary: £34,834 to £36,648 per annum Job Type: Full time, 2 year fixed term contract, 37.5 hours per week (banking 30 minutes per week to be used towards the shut down between Christmas and New Year) Harlow Council is looking to appoint a full-time Housing Options and Advice Officers to work in the Housing Options and Advice Team on a two-year fixed term contract. Harlow is an area with significant demand and a small supply of social housing there is a clear need for the Council to continue to provide a Housing Options Service. There are many challenges the Council faces with diminishing housing options in the private sector, the increase in housing demand and the implementation of the Homelessness Reduction Act. Harlow continues to review any new schemes and initiatives that become available to increase homelessness prevention opportunities and the successful applicant will need to support colleagues in the promotion and development of these. This is a challenging role and you will need good organisational and negotiation skills and a strong commitment to customer care. Ideally, you will have a knowledge of homelessness or Housing legislation and knowledge of housing options available to prevent homelessness. This role is office based for two days per week and working from home three days per week. Job Purpose: The Council is committed to providing its customers with the highest level of customer care in the delivery of a customer focused, high quality Housing Service. The post holder will be responsible for the prevention of homelessness through timely and appropriate intervention. You will be responsible for offering advice and assistance on a range of housing options to customers to help them to maintain or secure accommodation in sectors other than local authority. The post holder will also be responsible for investigating and assessing homeless applications made to the Council. The Council is committed to a policy of, wherever possible, preventing homelessness through the provision of advice, practical assistance and through the provision of a range of alternative options. Where no suitable options are available and homeless applications have been made the post holder will have to manage a caseload of homeless assessments. Where necessary this may include the placement of homeless applicants in temporary accommodation. Where an applicant is placed in either Council owned or externally provided temporary accommodation you will be expected to monitor their progress and assist them to secure permanent accommodation. The Candidate: GCSE English & Maths grades A - C or minimum Level 4 or equivalent Able to demonstrate good literacy, numeracy and verbal communication skills Experience in a front-line housing service Able to work and carry out visits outside of normal office hours, including participation in the 'out-of-hours' rota Knowledge of housing legislation and law Knowledge of Housing Act 1996 Knowledge of welfare benefits and be willing to attend training courses relevant to the role to continue to improve knowledge and changes affected by new case law Knowledge of Landlord and Tenant law, Immigration and Asylum legislation and Matrimonial law and Children Act Closing date: Sunday 14 April 2024 Please click on the APPLY button to be redirected to the careers page to finish the application. Candidates with the relevant experience or job titles of: estate agent, home finder, Resident Liaison Officer, Client Services Administrator, Customer Service Assistant, Project Assistant, Client Relationship Manager, Project Support Assistant, Construction Project Assistant, Residential Engagement Executive, Customer Service Officer, Technical Officer, Construction Project Resident Engagement, Events Assistant, General Manager, Office Manager, Construction Planning Assistant will also be considered for this role.
Mar 28, 2024
Full time
Job Title: Housing Options & Advice Officer Location: Harlow Salary: £34,834 to £36,648 per annum Job Type: Full time, 2 year fixed term contract, 37.5 hours per week (banking 30 minutes per week to be used towards the shut down between Christmas and New Year) Harlow Council is looking to appoint a full-time Housing Options and Advice Officers to work in the Housing Options and Advice Team on a two-year fixed term contract. Harlow is an area with significant demand and a small supply of social housing there is a clear need for the Council to continue to provide a Housing Options Service. There are many challenges the Council faces with diminishing housing options in the private sector, the increase in housing demand and the implementation of the Homelessness Reduction Act. Harlow continues to review any new schemes and initiatives that become available to increase homelessness prevention opportunities and the successful applicant will need to support colleagues in the promotion and development of these. This is a challenging role and you will need good organisational and negotiation skills and a strong commitment to customer care. Ideally, you will have a knowledge of homelessness or Housing legislation and knowledge of housing options available to prevent homelessness. This role is office based for two days per week and working from home three days per week. Job Purpose: The Council is committed to providing its customers with the highest level of customer care in the delivery of a customer focused, high quality Housing Service. The post holder will be responsible for the prevention of homelessness through timely and appropriate intervention. You will be responsible for offering advice and assistance on a range of housing options to customers to help them to maintain or secure accommodation in sectors other than local authority. The post holder will also be responsible for investigating and assessing homeless applications made to the Council. The Council is committed to a policy of, wherever possible, preventing homelessness through the provision of advice, practical assistance and through the provision of a range of alternative options. Where no suitable options are available and homeless applications have been made the post holder will have to manage a caseload of homeless assessments. Where necessary this may include the placement of homeless applicants in temporary accommodation. Where an applicant is placed in either Council owned or externally provided temporary accommodation you will be expected to monitor their progress and assist them to secure permanent accommodation. The Candidate: GCSE English & Maths grades A - C or minimum Level 4 or equivalent Able to demonstrate good literacy, numeracy and verbal communication skills Experience in a front-line housing service Able to work and carry out visits outside of normal office hours, including participation in the 'out-of-hours' rota Knowledge of housing legislation and law Knowledge of Housing Act 1996 Knowledge of welfare benefits and be willing to attend training courses relevant to the role to continue to improve knowledge and changes affected by new case law Knowledge of Landlord and Tenant law, Immigration and Asylum legislation and Matrimonial law and Children Act Closing date: Sunday 14 April 2024 Please click on the APPLY button to be redirected to the careers page to finish the application. Candidates with the relevant experience or job titles of: estate agent, home finder, Resident Liaison Officer, Client Services Administrator, Customer Service Assistant, Project Assistant, Client Relationship Manager, Project Support Assistant, Construction Project Assistant, Residential Engagement Executive, Customer Service Officer, Technical Officer, Construction Project Resident Engagement, Events Assistant, General Manager, Office Manager, Construction Planning Assistant will also be considered for this role.
Housing Solutions Officer Kingston 22 Per Hour I am recruiting for a local authority who us is looking for someone to work proactively and collaboratively with households who are homeless or threatened with homelessness to provide comprehensive advice and assist them to prevent their homelessness by retaining their current housing where possible, or otherwise to help them to relieve their homelessness by helping them to secure alternative accommodation. You will agree practical and reasonable steps for the Council and the household to take to prevent and/or relieve homelessness. Households will include private or social tenants, home owners, those evicted by family members or facing relationship breakdown, and may be vulnerable and/or have complex needs. It will be the responsibility of the post holder to ensure that all performance targets are met, promote the profile of the Council's services and ensure high levels of customer satisfaction and support the Team Manager by contributing to the overall development of the service. Key Responsibilities To ensure that all aspects of the Housing Solutions Service are delivered effectively in line with legislation and statutory guidance, policies, procedures and protocols. To provide high quality advice and assistance and ensure homelessness is prevented wherever possible by providing effective advice. To ensure that all homelessness investigations are undertaken in accordance with statute, the Code of Guidance, case law, local authority agreements and Council policy. To manage a caseload of applicants who have approached the Council for assistance under the Homelessness Reduction Act, keeping your caseload under To participate in the operation of a duty rota system for 'homeless on the day' interviews and to arrange placement of people into interim emergency accommodation where required. To make decisions with respect to homelessness applications and to ensure the efficient referral of cases for longer term temporary accommodation to the Housing Access service where the Council has accepted a duty. To ensure accommodation is provided to qualifying homeless applicants at point of homelessness accessing accommodation suppliers provided through the Housing Supply team.
Mar 28, 2024
Contractor
Housing Solutions Officer Kingston 22 Per Hour I am recruiting for a local authority who us is looking for someone to work proactively and collaboratively with households who are homeless or threatened with homelessness to provide comprehensive advice and assist them to prevent their homelessness by retaining their current housing where possible, or otherwise to help them to relieve their homelessness by helping them to secure alternative accommodation. You will agree practical and reasonable steps for the Council and the household to take to prevent and/or relieve homelessness. Households will include private or social tenants, home owners, those evicted by family members or facing relationship breakdown, and may be vulnerable and/or have complex needs. It will be the responsibility of the post holder to ensure that all performance targets are met, promote the profile of the Council's services and ensure high levels of customer satisfaction and support the Team Manager by contributing to the overall development of the service. Key Responsibilities To ensure that all aspects of the Housing Solutions Service are delivered effectively in line with legislation and statutory guidance, policies, procedures and protocols. To provide high quality advice and assistance and ensure homelessness is prevented wherever possible by providing effective advice. To ensure that all homelessness investigations are undertaken in accordance with statute, the Code of Guidance, case law, local authority agreements and Council policy. To manage a caseload of applicants who have approached the Council for assistance under the Homelessness Reduction Act, keeping your caseload under To participate in the operation of a duty rota system for 'homeless on the day' interviews and to arrange placement of people into interim emergency accommodation where required. To make decisions with respect to homelessness applications and to ensure the efficient referral of cases for longer term temporary accommodation to the Housing Access service where the Council has accepted a duty. To ensure accommodation is provided to qualifying homeless applicants at point of homelessness accessing accommodation suppliers provided through the Housing Supply team.
Looking for an experienced Complaints Officer based at Hammersmith but will need to travel to King's Cross office as well if needed, who will help us to deliver on our Residents Promise. In this role you'll be instrumental in improving satisfaction, specifically complaints experience and play a key role in facilitating to deliver an excellent complaint function. The complaints function is an important way for residents to give us feedback and your input will ensure we're valuing that feedback, and doing the things that make an impact. The Complaints Officer will work with the operational business being curious, identifying risks and opportunities and support them to mitigate these or take advantage of them. Generating information for managers of those responsible for delivering the service to improve. It's a key role in managing our relationship with the Housing Ombudsman Service. Other duties will be: Oversee the management and effective recording of complaints on the complaints database, carrying out regular checks of cases being captured and feeding back where improvements are required. Liaise with the Housing Ombudsman Service (HOS) on cases, providing information requested and liaising with the managers providing the data. Produce complaints data for operational managers and directors which encourage and evidence learning and improvement, including reporting on outcomes for reviews and Housing Ombudsman enquiries. Responsible for recruitment of and generating a pool of independent reviewers and independent managers, including recruitment, training, and supporting them. Assist in driving improvement in complaint responses and handling through regular quality assurance audits of letters, follow ups and timescales being kept. Ensure the Customer Experience Manager and relevant operational managers are made aware of any complaints that could be potential risks to overall customer service, regulatory compliance, or reputation. Track those residents who are in touch with the HoS, even if not formally, to allow operational teams to have visibility of the risk. Responsible for dissemination of HoS determination; providing feedback from HoS, in a standardised format for all determinations for circulation/communication. Working collaboratively to identify learning. Develop and manage a library of HoS outcomes and determinations - themes, trends, actions etc. Proactively identifying satisfaction quality issues, independently reviewing quality of complaint handling on a sample of cases, and offering relevant feedback or insight to managers of the operational businesses. Provide ad hoc consultancy, advice, and support to operational teams as they respond to complaints and duly made cases, in particular with more complex or high risk cases. Liaise and maintain relationships with relevant external organisations and partnerships with a view to promoting NHG as a good practice landlord. Maintain high quality data, reviewing approach to data management as needed. Pay rate per hour is 20.46 PAYE Please send updated cv to (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
Mar 26, 2024
Contractor
Looking for an experienced Complaints Officer based at Hammersmith but will need to travel to King's Cross office as well if needed, who will help us to deliver on our Residents Promise. In this role you'll be instrumental in improving satisfaction, specifically complaints experience and play a key role in facilitating to deliver an excellent complaint function. The complaints function is an important way for residents to give us feedback and your input will ensure we're valuing that feedback, and doing the things that make an impact. The Complaints Officer will work with the operational business being curious, identifying risks and opportunities and support them to mitigate these or take advantage of them. Generating information for managers of those responsible for delivering the service to improve. It's a key role in managing our relationship with the Housing Ombudsman Service. Other duties will be: Oversee the management and effective recording of complaints on the complaints database, carrying out regular checks of cases being captured and feeding back where improvements are required. Liaise with the Housing Ombudsman Service (HOS) on cases, providing information requested and liaising with the managers providing the data. Produce complaints data for operational managers and directors which encourage and evidence learning and improvement, including reporting on outcomes for reviews and Housing Ombudsman enquiries. Responsible for recruitment of and generating a pool of independent reviewers and independent managers, including recruitment, training, and supporting them. Assist in driving improvement in complaint responses and handling through regular quality assurance audits of letters, follow ups and timescales being kept. Ensure the Customer Experience Manager and relevant operational managers are made aware of any complaints that could be potential risks to overall customer service, regulatory compliance, or reputation. Track those residents who are in touch with the HoS, even if not formally, to allow operational teams to have visibility of the risk. Responsible for dissemination of HoS determination; providing feedback from HoS, in a standardised format for all determinations for circulation/communication. Working collaboratively to identify learning. Develop and manage a library of HoS outcomes and determinations - themes, trends, actions etc. Proactively identifying satisfaction quality issues, independently reviewing quality of complaint handling on a sample of cases, and offering relevant feedback or insight to managers of the operational businesses. Provide ad hoc consultancy, advice, and support to operational teams as they respond to complaints and duly made cases, in particular with more complex or high risk cases. Liaise and maintain relationships with relevant external organisations and partnerships with a view to promoting NHG as a good practice landlord. Maintain high quality data, reviewing approach to data management as needed. Pay rate per hour is 20.46 PAYE Please send updated cv to (url removed) Eden Brown is committed to equality in the workplace and is an equal opportunity employer. Eden Brown is acting as an Employment Business in relation to this vacancy.
If you are passionate about helping people and have the skills to guide customers to better manage their homes - we want you at Bromford. As a neighbourhood coach, you ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance. Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers. Working closely with our maintenance and lettings teams, you ll make sure we effectively allocate empty homes, manage customers expectations around repairs as well as escalate any property maintenance issues. To be successful here, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn t shy away from having difficult conversations This role is full time and available as a 12 month fixed term contract. You ll manage a patch around Winterbourne, Bristol with travel to and from surrounding areas required. Regular home working is available and the role is subject to an enhanced DBS check. Find out more about the role by watching our YouTube videos. You will be someone who: Has experience working in a customer facing role, ideally within housing management Strives to achieve performance targets, maximising customer satisfaction Is tenacious and resilient who does what it takes to achieve the right outcome Sees the best in people and has the capacity to coach Has a reputation for first-rate influencing, negotiating and relationship building skills Has access to a vehicle and a full driving licence Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others. The closing date is Tuesday 19 March with interviews taking place 25 and 26 March.
Mar 25, 2024
Full time
If you are passionate about helping people and have the skills to guide customers to better manage their homes - we want you at Bromford. As a neighbourhood coach, you ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance. Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers. Working closely with our maintenance and lettings teams, you ll make sure we effectively allocate empty homes, manage customers expectations around repairs as well as escalate any property maintenance issues. To be successful here, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn t shy away from having difficult conversations This role is full time and available as a 12 month fixed term contract. You ll manage a patch around Winterbourne, Bristol with travel to and from surrounding areas required. Regular home working is available and the role is subject to an enhanced DBS check. Find out more about the role by watching our YouTube videos. You will be someone who: Has experience working in a customer facing role, ideally within housing management Strives to achieve performance targets, maximising customer satisfaction Is tenacious and resilient who does what it takes to achieve the right outcome Sees the best in people and has the capacity to coach Has a reputation for first-rate influencing, negotiating and relationship building skills Has access to a vehicle and a full driving licence Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others. The closing date is Tuesday 19 March with interviews taking place 25 and 26 March.
GCS Compliance Ltd are a specialist independent auditing company providing quality safety, expert technical, compliance management consultancy services and professional training to local authorities, housing associations and landlords and owners of commercial properties and buildings. We specialise in gas safety, electrical testing, water hygiene, energy performance certification and lift maintenance services. We are looking for an Administrator to join our team. The role is part time offering a minimum of 16 hours per week and flexible working arrangements. The role will be primarily based from our office in Medway. The primary purpose of this role is to assist in the effective and logistical planning of our quality control auditors to ensure audits are completed to a high standard in a timely fashion to meet and exceed our contractual obligations. Main Duties: Undertake the timely and consistent delivery of audit processing Assist with the audit selection and planning to ensure audit delivery is maintained Assist with the relationship and suitable return of any audit related reports Assist with the completion of any completed audit related reports Be supportive of the requirements of the Audit compliance Officer, and their reasonable needs Supporting the Audit compliance Officer with the Preparation of Monthly Audit Reports Provide support to the Audit compliance Officer with and day to day contact from both Inspectors, Contract Teams and customers Act and deliver upon any reasonable administration requests by a Service Manager and/or Audit compliance Officer Be available to assist colleagues to meet the reasonable needs of the business in times of absence and/or annual leave Job Related Professional Skills: Demonstrates high quality standards and attention to detail Demonstrates high customer service standards Demonstrates excellent time management skills and ability to work able to meet tough deadlines Demonstrates ability to works as part of a team or independently Demonstrates effective communication skills Demonstrates good IT skills and a command of all key MS Office products Has experience with creating mail mergers Geographical knowledge and the ability to use Google Maps for route planning Confident telephone manner Adaptable to meet client requirements
Mar 25, 2024
Full time
GCS Compliance Ltd are a specialist independent auditing company providing quality safety, expert technical, compliance management consultancy services and professional training to local authorities, housing associations and landlords and owners of commercial properties and buildings. We specialise in gas safety, electrical testing, water hygiene, energy performance certification and lift maintenance services. We are looking for an Administrator to join our team. The role is part time offering a minimum of 16 hours per week and flexible working arrangements. The role will be primarily based from our office in Medway. The primary purpose of this role is to assist in the effective and logistical planning of our quality control auditors to ensure audits are completed to a high standard in a timely fashion to meet and exceed our contractual obligations. Main Duties: Undertake the timely and consistent delivery of audit processing Assist with the audit selection and planning to ensure audit delivery is maintained Assist with the relationship and suitable return of any audit related reports Assist with the completion of any completed audit related reports Be supportive of the requirements of the Audit compliance Officer, and their reasonable needs Supporting the Audit compliance Officer with the Preparation of Monthly Audit Reports Provide support to the Audit compliance Officer with and day to day contact from both Inspectors, Contract Teams and customers Act and deliver upon any reasonable administration requests by a Service Manager and/or Audit compliance Officer Be available to assist colleagues to meet the reasonable needs of the business in times of absence and/or annual leave Job Related Professional Skills: Demonstrates high quality standards and attention to detail Demonstrates high customer service standards Demonstrates excellent time management skills and ability to work able to meet tough deadlines Demonstrates ability to works as part of a team or independently Demonstrates effective communication skills Demonstrates good IT skills and a command of all key MS Office products Has experience with creating mail mergers Geographical knowledge and the ability to use Google Maps for route planning Confident telephone manner Adaptable to meet client requirements
Our Public Sector client is looking to recruit a Building Safety Engineer and Contract Manager on a 6 month initial contract. The candidate will have M&E experience with a Water Safety focus, holding recognised qualifications in Water safety would be ideal, but is essential. Experience in Contract Management or site supervision would be beneficial but enthusiasm and self-motivation may be considered to support a shortfall here. Having experience and understanding of water safety and Legionella Control will be key for the successful candidate. Duties/responsibilities: To fulfil essential safety and Contract Management tasks due to Increased workload and current Building Services Manager of Sick Leave. M&E manager and Building Compliance & Services Manager currently covering this work. In order to effectively manage the requests from the Regulator of Social Housing (RSH) as well as manage the ongoing programmes of work that follow these requests, there is an acute need for this post at present. The duties include essential safety checks, Contract Management (of specialist contracts such as Water L8, and Legionella Control) as well as the system replacement programme (capital programme) that are currently not being effectively fulfilled due to the lack of resource. The role requires the individual to effectively and efficiently manage technical and customer communications to ensure Water legionella, remain effective and safe to use. This is to ensure the safety of our residents and staff who live and work within these properties. There is also a requirement to sensitively and effectively respond to the needs of tenants, leaseholders and their representatives, while meeting and improving performance standards and retaining budgetary control. The ideal candidate will have the following skills / experience: Knowledge of health and safety legislation and emerging building safety requirements for housing providers. Knowledge of the workings of a local authority/social housing environment and the importance of construction services within that context. Extensive experience in relation to safety and compliance in a housing environment Experience of managing risks appropriately and providing and obtaining robust advice to support critical decision making Demonstrable experience of management and leadership in a related environment Demonstrable track record and successful delivery of large scale and complex projects and programmes within tight timescales Experience in working closely with elected Members, Senior Officers and the wider community. Ability to work independently to achieve results, and to build positive relationships with colleagues and other service providers to work collaboratively to enable a cohesive approach to dealing with housing management issues. High degree of political sensitivity - understanding and awareness of different political/community interests and their aspirations. Excellent presentation/communication/negotiation skills. The role will be a mixture of remote home based and site based visits so candidates must be accessible to the Brighton area. If this role is of interest please apply today for immediate consideration.
Mar 25, 2024
Full time
Our Public Sector client is looking to recruit a Building Safety Engineer and Contract Manager on a 6 month initial contract. The candidate will have M&E experience with a Water Safety focus, holding recognised qualifications in Water safety would be ideal, but is essential. Experience in Contract Management or site supervision would be beneficial but enthusiasm and self-motivation may be considered to support a shortfall here. Having experience and understanding of water safety and Legionella Control will be key for the successful candidate. Duties/responsibilities: To fulfil essential safety and Contract Management tasks due to Increased workload and current Building Services Manager of Sick Leave. M&E manager and Building Compliance & Services Manager currently covering this work. In order to effectively manage the requests from the Regulator of Social Housing (RSH) as well as manage the ongoing programmes of work that follow these requests, there is an acute need for this post at present. The duties include essential safety checks, Contract Management (of specialist contracts such as Water L8, and Legionella Control) as well as the system replacement programme (capital programme) that are currently not being effectively fulfilled due to the lack of resource. The role requires the individual to effectively and efficiently manage technical and customer communications to ensure Water legionella, remain effective and safe to use. This is to ensure the safety of our residents and staff who live and work within these properties. There is also a requirement to sensitively and effectively respond to the needs of tenants, leaseholders and their representatives, while meeting and improving performance standards and retaining budgetary control. The ideal candidate will have the following skills / experience: Knowledge of health and safety legislation and emerging building safety requirements for housing providers. Knowledge of the workings of a local authority/social housing environment and the importance of construction services within that context. Extensive experience in relation to safety and compliance in a housing environment Experience of managing risks appropriately and providing and obtaining robust advice to support critical decision making Demonstrable experience of management and leadership in a related environment Demonstrable track record and successful delivery of large scale and complex projects and programmes within tight timescales Experience in working closely with elected Members, Senior Officers and the wider community. Ability to work independently to achieve results, and to build positive relationships with colleagues and other service providers to work collaboratively to enable a cohesive approach to dealing with housing management issues. High degree of political sensitivity - understanding and awareness of different political/community interests and their aspirations. Excellent presentation/communication/negotiation skills. The role will be a mixture of remote home based and site based visits so candidates must be accessible to the Brighton area. If this role is of interest please apply today for immediate consideration.
Accountable to: Resident Liaison Manager Location: Dover, Faversham & Ramsgate Contract: Maternity Cover (Fixed Term) Start Date: April 2024 About Breyer Group Breyer Group is a Main Contractor and specializes in the following capacities: all forms of roofing, External and Internal Refurbishment and Responsive Repairs. The Company has always worked in the commercial and industrial markets undertaking work on housing, schools, hospitals, walkways and has built up a sound reputation working for Registered Social Housing providers and Local Authorities giving personal, friendly, professional advice. The Company operates a proactive health & safety culture and undertakes extensive training in its workforce. We place great emphasis on quality and customer satisfaction and endeavour to maintain continuity and personal contact. Breyer Group is striving for the Investors in people standard. The Role The RLO is required to fully liaise between the Client, Site Project Team & Residents verbally and in writing in order to progress required works with minimum disruption to residents while endeavouring to maintain steady workflow for Subcontractors. The RLO will be Site-based and may be required to fulfil duties concurrently on more than one Site as required. Dependent upon experience, an RLO may be called to carry out additional duties from time to time when their junior colleagues may not. Main Responsibilities Inform residents by way of an introduction letter introducing The Breyer Group and the work to be carried out at the property. Ensure residents are kept informed of the progress and advise the next stage of works or any changes to the programme; To be the first point of contact by providing a polite, helpful, and flexible service to residents and Breyer staff in resolving difficulties and complaints regarding the works by liaising with all parties involved; Maintain good relationships with residents and high levels of client satisfaction and care ensuring a smooth uninterrupted workflow with minimal disruption; Assist with Property Condition Audits with the tenant for each occupied property before any work starts; Maintain records & ensure documentation is collated and stored in line with company policies, and keeping residents contact information in strict confidentiality. Benefits of working at Breyer We offer our employees a range of benefits, including: Competitive Salary & Car Allowance Private Medical Insurance after 3 months; Workplace Pension (match up to 5%); 25 days starting annual leave. Length of service (up to 30 days annual leave) Lif Assurance (subject to T&C) Eyecare vouchers; 24/7 Employee assistance programme; Electric Vehicle Scheme. Candidate Specification Effective communication and people skills; Reliable / Good timekeeping; Willingness to undertake courses useful to the role; Ability to work as part of a team; Computer literate in word / excel; Driving license required and use of a car. Breyer Group is a Disability Confident employer who promote helping disabled people get into and stay in work. We strive to build a diverse and sustainable workforce where people of all genders and backgrounds are able to access fulfilling careers in the construction industry. Gender balance and parity are integral features of our workplace and we aim to promote more flexible working practices across our business as we look to retain and continue to develop our people. Breyer Group are proud to work with Women in Construction to champion the advancement of women in business. Breyer Group is an equal opportunities employer.
Mar 23, 2024
Contractor
Accountable to: Resident Liaison Manager Location: Dover, Faversham & Ramsgate Contract: Maternity Cover (Fixed Term) Start Date: April 2024 About Breyer Group Breyer Group is a Main Contractor and specializes in the following capacities: all forms of roofing, External and Internal Refurbishment and Responsive Repairs. The Company has always worked in the commercial and industrial markets undertaking work on housing, schools, hospitals, walkways and has built up a sound reputation working for Registered Social Housing providers and Local Authorities giving personal, friendly, professional advice. The Company operates a proactive health & safety culture and undertakes extensive training in its workforce. We place great emphasis on quality and customer satisfaction and endeavour to maintain continuity and personal contact. Breyer Group is striving for the Investors in people standard. The Role The RLO is required to fully liaise between the Client, Site Project Team & Residents verbally and in writing in order to progress required works with minimum disruption to residents while endeavouring to maintain steady workflow for Subcontractors. The RLO will be Site-based and may be required to fulfil duties concurrently on more than one Site as required. Dependent upon experience, an RLO may be called to carry out additional duties from time to time when their junior colleagues may not. Main Responsibilities Inform residents by way of an introduction letter introducing The Breyer Group and the work to be carried out at the property. Ensure residents are kept informed of the progress and advise the next stage of works or any changes to the programme; To be the first point of contact by providing a polite, helpful, and flexible service to residents and Breyer staff in resolving difficulties and complaints regarding the works by liaising with all parties involved; Maintain good relationships with residents and high levels of client satisfaction and care ensuring a smooth uninterrupted workflow with minimal disruption; Assist with Property Condition Audits with the tenant for each occupied property before any work starts; Maintain records & ensure documentation is collated and stored in line with company policies, and keeping residents contact information in strict confidentiality. Benefits of working at Breyer We offer our employees a range of benefits, including: Competitive Salary & Car Allowance Private Medical Insurance after 3 months; Workplace Pension (match up to 5%); 25 days starting annual leave. Length of service (up to 30 days annual leave) Lif Assurance (subject to T&C) Eyecare vouchers; 24/7 Employee assistance programme; Electric Vehicle Scheme. Candidate Specification Effective communication and people skills; Reliable / Good timekeeping; Willingness to undertake courses useful to the role; Ability to work as part of a team; Computer literate in word / excel; Driving license required and use of a car. Breyer Group is a Disability Confident employer who promote helping disabled people get into and stay in work. We strive to build a diverse and sustainable workforce where people of all genders and backgrounds are able to access fulfilling careers in the construction industry. Gender balance and parity are integral features of our workplace and we aim to promote more flexible working practices across our business as we look to retain and continue to develop our people. Breyer Group are proud to work with Women in Construction to champion the advancement of women in business. Breyer Group is an equal opportunities employer.
A fantastic opportunity has emerged for an Estate Services Officer to join one of Adecco's most improved public sector housing clients in a full time (35 hours per week, Monday to Friday) temporary role, initially for 3 months (although with every possibility of an extension should the assignment go well). Our client is based in North-East London and a car driver/owner is required for this role. You will have responsibility for delivering and overseeing the day to day services including building maintenance, cleaning, maintenance of communal areas and monitoring CCTV. Through regular inspections and overseeing the work of contractors, you will ensure that health and safety requirements are met. Having a visible presence on site and as an ambassador for the company, you will build relationships with residents and other stakeholders, supporting them with any issues or concerns raised. It is a customer focussed role, underpinned by our client's values of Respect, Passion, Pride and Trust, to improve customer satisfaction and neighbourhood's attractiveness, cleanliness and safety. Key elements of this role include: Being highly visible and accessible within the neighbourhoods. Being customer centred, welcoming new residents to their neighbourhoods and ensuring that information is made available on a range of local services and the use of fixtures in their homes e.g., boilers/stopcocks. Meeting contractors on site to give access. Offering a comprehensive set of neighbourhood's services e.g. basic maintenance, changing light bulbs, rotation of bins either directly or in conjunction with contractors in line with the needs of the neighbourhood. Carrying out regular neighbourhood inspections in line with the programme set out, such as checking cleaning and gardening meets the required standards. Dealing with matters arising from inspections promptly, either directly or referring/escalating to the appropriate department within the organisation, or with 3rd parties. Monitoring cleaning and gardening services, check cctv systems, lifts, check and test communal lightings, rotate communal bins, and litter pick. Undertake visual weekly safety checks on playground equipment where applicable. Recording your findings on the housing management system database. Raising requests for repairs on communal areas as necessary, and pre and post inspection of work/repairs. Carrying out general maintenance including replacing communal light bulbs, minor repairs of communal fixtures and equipment, resetting timers, checks on dry riser inlets/outlets, reporting defects where necessary and reporting all items requiring expert attention or replacement. Working closely with customers and colleagues in other teams and making recommendations for estate improvements. Liaising with local authority partners and other stakeholders to ensure the better delivery of services to customers. Ensuring contractors deliver local services to the standard agreed. Signing off invoices in line with the agreed charges/ budgets and in line with company policies and procedures. Working with colleagues and other agencies to develop anti-social behaviour action plans especially where they impact on communal areas. Remove or arrange for the removal of graffiti. Investigate the unauthorised dumping of rubbish by customers or visitors and take actions as necessary, including direct contact with the offender. Undertake emergency cleaning and the prompt clearance of ice and snow. Ensuring that customers and staff's health and safety issues are reported and actioned as soon as possible. Minimise potential safety hazards by carrying out regular site safety inspections, taking photographs of any violations, maintaining records, logging actions and reporting breaches to line manager and compliance manager as appropriate. Supporting customers during significant loss of service such as loss of water, heating, electricity, and lifts etc, including out of hours. Acting as a key/fob holder for buildings and emergency contact. Programme fobs and cut and issue communal keys for customers and contractors. Accurately record all customer contacts and actions on the customer service management system & Kypera. Taking ownership and responsibility for any service-related complaints/queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times. Please note, our client is keen to interview as soon as possible (preferably late March/early April 2024) so applicants will ideally be immediately available or on a short notice period (1-2 weeks). A DBS is also required, and the candidate must have a valid UK Driver's Licence and vehicle because the properties being managed are in 3 different boroughs i.e., Hackney, Waltham Forest and Tower Hamlets (although the majority of the properties are in Hackney).
Mar 23, 2024
Seasonal
A fantastic opportunity has emerged for an Estate Services Officer to join one of Adecco's most improved public sector housing clients in a full time (35 hours per week, Monday to Friday) temporary role, initially for 3 months (although with every possibility of an extension should the assignment go well). Our client is based in North-East London and a car driver/owner is required for this role. You will have responsibility for delivering and overseeing the day to day services including building maintenance, cleaning, maintenance of communal areas and monitoring CCTV. Through regular inspections and overseeing the work of contractors, you will ensure that health and safety requirements are met. Having a visible presence on site and as an ambassador for the company, you will build relationships with residents and other stakeholders, supporting them with any issues or concerns raised. It is a customer focussed role, underpinned by our client's values of Respect, Passion, Pride and Trust, to improve customer satisfaction and neighbourhood's attractiveness, cleanliness and safety. Key elements of this role include: Being highly visible and accessible within the neighbourhoods. Being customer centred, welcoming new residents to their neighbourhoods and ensuring that information is made available on a range of local services and the use of fixtures in their homes e.g., boilers/stopcocks. Meeting contractors on site to give access. Offering a comprehensive set of neighbourhood's services e.g. basic maintenance, changing light bulbs, rotation of bins either directly or in conjunction with contractors in line with the needs of the neighbourhood. Carrying out regular neighbourhood inspections in line with the programme set out, such as checking cleaning and gardening meets the required standards. Dealing with matters arising from inspections promptly, either directly or referring/escalating to the appropriate department within the organisation, or with 3rd parties. Monitoring cleaning and gardening services, check cctv systems, lifts, check and test communal lightings, rotate communal bins, and litter pick. Undertake visual weekly safety checks on playground equipment where applicable. Recording your findings on the housing management system database. Raising requests for repairs on communal areas as necessary, and pre and post inspection of work/repairs. Carrying out general maintenance including replacing communal light bulbs, minor repairs of communal fixtures and equipment, resetting timers, checks on dry riser inlets/outlets, reporting defects where necessary and reporting all items requiring expert attention or replacement. Working closely with customers and colleagues in other teams and making recommendations for estate improvements. Liaising with local authority partners and other stakeholders to ensure the better delivery of services to customers. Ensuring contractors deliver local services to the standard agreed. Signing off invoices in line with the agreed charges/ budgets and in line with company policies and procedures. Working with colleagues and other agencies to develop anti-social behaviour action plans especially where they impact on communal areas. Remove or arrange for the removal of graffiti. Investigate the unauthorised dumping of rubbish by customers or visitors and take actions as necessary, including direct contact with the offender. Undertake emergency cleaning and the prompt clearance of ice and snow. Ensuring that customers and staff's health and safety issues are reported and actioned as soon as possible. Minimise potential safety hazards by carrying out regular site safety inspections, taking photographs of any violations, maintaining records, logging actions and reporting breaches to line manager and compliance manager as appropriate. Supporting customers during significant loss of service such as loss of water, heating, electricity, and lifts etc, including out of hours. Acting as a key/fob holder for buildings and emergency contact. Programme fobs and cut and issue communal keys for customers and contractors. Accurately record all customer contacts and actions on the customer service management system & Kypera. Taking ownership and responsibility for any service-related complaints/queries from customers ensuring that the customer experience is positive, professional and within set timescales at all times. Please note, our client is keen to interview as soon as possible (preferably late March/early April 2024) so applicants will ideally be immediately available or on a short notice period (1-2 weeks). A DBS is also required, and the candidate must have a valid UK Driver's Licence and vehicle because the properties being managed are in 3 different boroughs i.e., Hackney, Waltham Forest and Tower Hamlets (although the majority of the properties are in Hackney).
If you are passionate about helping people and have the skills to guide customers to better manage their homes - we want you at Bromford. As a neighbourhood coach, you ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance. Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers. Working closely with our maintenance and lettings teams, you ll make sure we effectively allocate empty homes, manage customers expectations around repairs as well as escalate any property maintenance issues. To be successful here, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn t shy away from having difficult conversations This role is full time and available as a 12 month fixed term contract. You ll manage a patch around Winterbourne, Bristol with travel to and from surrounding areas required. Regular home working is available and the role is subject to an enhanced DBS check. Find out more about the role by watching our YouTube videos. You will be someone who: Has experience working in a customer facing role, ideally within housing management Strives to achieve performance targets, maximising customer satisfaction Is tenacious and resilient who does what it takes to achieve the right outcome Sees the best in people and has the capacity to coach Has a reputation for first-rate influencing, negotiating and relationship building skills Has access to a vehicle and a full driving licence Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others. The closing date is Tuesday 19 March with interviews taking place 25 and 26 March.
Mar 22, 2024
Full time
If you are passionate about helping people and have the skills to guide customers to better manage their homes - we want you at Bromford. As a neighbourhood coach, you ll work independently to manage a patch of around two hundred homes, making sure the properties are well maintained, customers are aware of their responsibilities as well as offering coaching and guidance. Day to day you will manage tenancy sign ups and changes, anti-social behaviour and safeguarding, as well as court work and evictions where necessary. You ll have a holistic customer approach and build good relationships with services in the local community, making sure you have a positive impact on the lives of our customers. Working closely with our maintenance and lettings teams, you ll make sure we effectively allocate empty homes, manage customers expectations around repairs as well as escalate any property maintenance issues. To be successful here, you will need to be someone who genuinely cares about people - but with resilience, and experience of managing a busy and varied workload. Self-starters who are good communicators will thrive, as well as someone who is curious and doesn t shy away from having difficult conversations This role is full time and available as a 12 month fixed term contract. You ll manage a patch around Winterbourne, Bristol with travel to and from surrounding areas required. Regular home working is available and the role is subject to an enhanced DBS check. Find out more about the role by watching our YouTube videos. You will be someone who: Has experience working in a customer facing role, ideally within housing management Strives to achieve performance targets, maximising customer satisfaction Is tenacious and resilient who does what it takes to achieve the right outcome Sees the best in people and has the capacity to coach Has a reputation for first-rate influencing, negotiating and relationship building skills Has access to a vehicle and a full driving licence Your previous experience may be in roles such as housing manager, housing officer, neighbourhood manager or tenancy officer, amongst others. The closing date is Tuesday 19 March with interviews taking place 25 and 26 March.
Our clients are looking for a IT application Support Officer to work closely with business units in order to support them in the use of applications software; ensuring the configuration of IT Applications meet business process requirements; proactively seeking to identify where efficiencies and improvements can be made and assist in their implementation; help to minimise incidents and problems and develop robust solutions to address them. Key Responsibilities Provide support and guidance for application users to ensure that the business' application systems supported by the IT Team are maintained to the highest possible standard. Examine application functionality and performance and provide information about how it can be improved to assist business units in making the best use of their line of business applications within their processing activities. Working with colleagues across the business to understand new business requirements; Propose and specify technical solutions to meet changing business needs. Identify and document change requirements and information flows to enable the generation of solution proposals and designs. Provide support for application configuration and upgrades. Undertake application incident investigation, problem analysis and resolution for application issues in conjunction with the users and application suppliers. Liaising with external support partners to resolve issues. Implement IT application projects; working with team members and external partners as required. Participate in producing implementation plans, testing regimes, user acceptance and training. Produce and maintain relevant technical support documentation and user training materials. Maintain interfaces, exports and imports, and ensure their smooth running where required. Work in accordance with IT Service Desk procedural guidelines to ensure consistent, high-quality standards for all tasks. Support great teamwork and communication throughout the IT team and wider business to create a positive and professional work environment and deliver excellent services to our colleagues and customers. To carry out any other duties and responsibilities which, within the scope of this post, may be allocated by the IT Manager or authorised representative. To raise relevant purchase orders for authorisation on behalf of the company in accordance with Financial Regulations and Standing Orders by following departmental and organisational procedures. To observe and comply with the organisations financial/fraud management policies/procedures. To adopt a high standard of personal administration skills whilst managing and maintaining records and files so that these can be readily produced for audit purposes. Essential Skills/Experience Confident user of Office software applications, including but not limited to: Microsoft Office 365 application suite, Microsoft SharePoint, Microsoft Teams Experience of data extracts and data manipulation using applications such Excel. Experience of administering and supporting business applications, including but not limited to: Finance Systems HR Systems Experience of technical IT issues and using appropriate language to enable discussions with internal colleagues and external technical specialists. Experience of supplier negotiations, working with and getting the most from software vendors. Design and production of IT requirement specifications and technical documentation. Good communication, facilitation and influencing skills, which can be applied to driving improvement and change. An awareness of customer needs and the commitment to continually improve the service provided. Able to gather and assimilate information with good problem-solving skills able to think ahead and anticipate problems and issues, and design appropriate solutions. Able to communicate complex technical ideas in a straightforward way to both technical experts, and colleagues at all levels within the business. Skilled at active listening, and providing clear and coherent answers. Proven involvement in projects from identifying needs, offering and delivering solutions into a business, working within project management and change control approaches. Credibility to work with and challenge colleagues at different levels within the business and their service delivery processes, while maintaining constructive working relationships. Committed to excellent service delivery and the ability to deliver customer outcomes. Good organisational and prioritisation skills both in regard to own workload and activities required to support the team. Ability to multi-task, handle high workloads in a busy working environment. Excellent team member, who is able to participate, contribute ideas and support fellow colleagues at all times in ensuring a successful operational team. Driven to succeed. Enthusiasm and willingness to learn and develop as technologies evolve. Provides evidence of continuing professional development. Willingness to work flexibly on occasions to get the job done . A customer-centric, positive, can-do attitude. Full UK Driving Licence Desirable Skills/Knowledge Experience of administering and supporting business applications in a Social Housing setting. Experience of Iris Cascade HR systems Experience of Infor SunAccounts finance systems. Has an awareness of SQL and reporting tools such as Microsoft SSRS, PowerBI and Microsoft SQL Server. Project management experience.
Sep 21, 2022
Full time
Our clients are looking for a IT application Support Officer to work closely with business units in order to support them in the use of applications software; ensuring the configuration of IT Applications meet business process requirements; proactively seeking to identify where efficiencies and improvements can be made and assist in their implementation; help to minimise incidents and problems and develop robust solutions to address them. Key Responsibilities Provide support and guidance for application users to ensure that the business' application systems supported by the IT Team are maintained to the highest possible standard. Examine application functionality and performance and provide information about how it can be improved to assist business units in making the best use of their line of business applications within their processing activities. Working with colleagues across the business to understand new business requirements; Propose and specify technical solutions to meet changing business needs. Identify and document change requirements and information flows to enable the generation of solution proposals and designs. Provide support for application configuration and upgrades. Undertake application incident investigation, problem analysis and resolution for application issues in conjunction with the users and application suppliers. Liaising with external support partners to resolve issues. Implement IT application projects; working with team members and external partners as required. Participate in producing implementation plans, testing regimes, user acceptance and training. Produce and maintain relevant technical support documentation and user training materials. Maintain interfaces, exports and imports, and ensure their smooth running where required. Work in accordance with IT Service Desk procedural guidelines to ensure consistent, high-quality standards for all tasks. Support great teamwork and communication throughout the IT team and wider business to create a positive and professional work environment and deliver excellent services to our colleagues and customers. To carry out any other duties and responsibilities which, within the scope of this post, may be allocated by the IT Manager or authorised representative. To raise relevant purchase orders for authorisation on behalf of the company in accordance with Financial Regulations and Standing Orders by following departmental and organisational procedures. To observe and comply with the organisations financial/fraud management policies/procedures. To adopt a high standard of personal administration skills whilst managing and maintaining records and files so that these can be readily produced for audit purposes. Essential Skills/Experience Confident user of Office software applications, including but not limited to: Microsoft Office 365 application suite, Microsoft SharePoint, Microsoft Teams Experience of data extracts and data manipulation using applications such Excel. Experience of administering and supporting business applications, including but not limited to: Finance Systems HR Systems Experience of technical IT issues and using appropriate language to enable discussions with internal colleagues and external technical specialists. Experience of supplier negotiations, working with and getting the most from software vendors. Design and production of IT requirement specifications and technical documentation. Good communication, facilitation and influencing skills, which can be applied to driving improvement and change. An awareness of customer needs and the commitment to continually improve the service provided. Able to gather and assimilate information with good problem-solving skills able to think ahead and anticipate problems and issues, and design appropriate solutions. Able to communicate complex technical ideas in a straightforward way to both technical experts, and colleagues at all levels within the business. Skilled at active listening, and providing clear and coherent answers. Proven involvement in projects from identifying needs, offering and delivering solutions into a business, working within project management and change control approaches. Credibility to work with and challenge colleagues at different levels within the business and their service delivery processes, while maintaining constructive working relationships. Committed to excellent service delivery and the ability to deliver customer outcomes. Good organisational and prioritisation skills both in regard to own workload and activities required to support the team. Ability to multi-task, handle high workloads in a busy working environment. Excellent team member, who is able to participate, contribute ideas and support fellow colleagues at all times in ensuring a successful operational team. Driven to succeed. Enthusiasm and willingness to learn and develop as technologies evolve. Provides evidence of continuing professional development. Willingness to work flexibly on occasions to get the job done . A customer-centric, positive, can-do attitude. Full UK Driving Licence Desirable Skills/Knowledge Experience of administering and supporting business applications in a Social Housing setting. Experience of Iris Cascade HR systems Experience of Infor SunAccounts finance systems. Has an awareness of SQL and reporting tools such as Microsoft SSRS, PowerBI and Microsoft SQL Server. Project management experience.
Excellent remote opportunity for a Social Media Coordinator to join the Customer Communications Team Social Media Coordinator Reading- Remote Housing £32,233 PA I am working with a fantastic Housing Association based in Reading. This role will be working with the Communications Manager in the Customer Engagement Team to help manage and deliver the social media planning and implementing strategy, customer communications, creative, copy and design with a strong focus on digital communications. Responsibilities: Content design and writing for web, and understands how to get good quality, accessible information to an audience quickly and effectively A great planner, scheduling content for customers which is right for the season, business priorities and customers needs Managing customer queries on social media, and driven to provide answers to complicated problems Really creatively minded, bringing fun and engagement to a range of subjects, from boilers to black history month Passionate about measuring success and using customer feedback to improve the organisation is doing Great at building relationships with colleagues and customers, to make the customer experience feel seamless Motivated by the thought of joining a supportive team that loves working with each other Personal Profile Experience in a communications background, with a focus on social media Excellent copywriter with content planning and scheduling The ability to engage with internal and external stakeholders in the organisation to create engaging communications, as well as improve overall customer service Social media scheduling experience This role would best suit a Social Media Officer, Communications Officer, Communications Executive or Communications Assistant. This housing association has fantastic benefits, including 33 days holiday, share-to-buy housing schemes for employee's, and excellent pensions. If you are looking please contact Chloe Williams on or Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 20, 2022
Full time
Excellent remote opportunity for a Social Media Coordinator to join the Customer Communications Team Social Media Coordinator Reading- Remote Housing £32,233 PA I am working with a fantastic Housing Association based in Reading. This role will be working with the Communications Manager in the Customer Engagement Team to help manage and deliver the social media planning and implementing strategy, customer communications, creative, copy and design with a strong focus on digital communications. Responsibilities: Content design and writing for web, and understands how to get good quality, accessible information to an audience quickly and effectively A great planner, scheduling content for customers which is right for the season, business priorities and customers needs Managing customer queries on social media, and driven to provide answers to complicated problems Really creatively minded, bringing fun and engagement to a range of subjects, from boilers to black history month Passionate about measuring success and using customer feedback to improve the organisation is doing Great at building relationships with colleagues and customers, to make the customer experience feel seamless Motivated by the thought of joining a supportive team that loves working with each other Personal Profile Experience in a communications background, with a focus on social media Excellent copywriter with content planning and scheduling The ability to engage with internal and external stakeholders in the organisation to create engaging communications, as well as improve overall customer service Social media scheduling experience This role would best suit a Social Media Officer, Communications Officer, Communications Executive or Communications Assistant. This housing association has fantastic benefits, including 33 days holiday, share-to-buy housing schemes for employee's, and excellent pensions. If you are looking please contact Chloe Williams on or Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Clarke & Co Housing Management Ltd
Plymouth, Devon
Job Title: Night Duty Officer Location: Plymouth Salary: £10.26 per hour, Overtime available Job Type: Full Time, Perm Hours: The rota is a rolling 4 on 4 off rota. You will work on a 20.00pm - 07:00am on a Monday - Friday and 16:00pm - 04:00am on a Saturday and Sunday CC Housing are looking to employ an individual whom is motivated, empathetic, keeps calm under pressure, can work on their own initiative but also as a team player with effective communication and active listening skills, whom can work across a defined geographical area assisting in the delivery of a high-quality support & housing service to our clients. The post of Night Housing Officer, involves working through the night, to maintain the wellbeing of customers, minimise disruptions in or around the building, to record and report necessary information to other individuals within the team, and to work in collaboration with other agencies that work with us. The rota is a rolling 4 on 4 off rota. You will work on a 20.00pm - 07:00am on a Monday - Friday and 16:00pm - 04:00am on a Saturday and Sunday (you may be required to work longer on weekends, dependent or rota), to assist with customer enquiries, monitor and maintain the welfare of others, risk management, safeguarding individuals and completing a variety of housing related tasks and ensure that all properties within a geographical patch are secure at all times. About the role The post of Night Housing Officer, involves working through the night based in our office to: Maintain the wellbeing of customers, Minimise disruptions in or around our services. Monitor CCTV Remotely To record and report necessary information to other individuals within the team, To work in collaboration with other agencies that work with us. You will assist with customer enquiries, monitor and maintain the welfare of others, risk management, safeguarding individuals and completing a variety of housing related tasks and ensure that all properties within a geographical patch are secure at all times. The duties include: Provide proactive customer services support to all service users of CC Housing Management. Adhere to the working practices and procedures. Deal effectively with any immediate issues such as security issues, fire alarms, or clients' needs. Contact relevant agencies / persons is there is a concern about a client's welfare or safety. Operation of the Security Controls including, monitoring CCTV, alarms and access control systems. Escalate all Emergency repairs and maintenance calls. Ensure any vacant rooms and all communal areas and the premises as a whole are in acceptable condition. Develop and strengthen local partnerships and fostering positive relationships with key local contacts including neighbours. Support and assist Housing Officers by taking statements and preparing evidence to support appropriate interventions. To consistently meet and exceed performance targets and to keep full, accurate and timely records. To assist in a range of duties associated with tackling tenancy breaches effectively in line with policy and procedure and in line with wider community safety and crime reduction priorities. Ensure that all serious concerns are reported to a team leader / manager, and / or the Police as appropriate. Ensure that safeguarding's, incidents, accidents and near misses are reported and responded to appropriately. Complete accident, incident and client file logs, and ensure that there is a written record of anything of significance throughout the night. Provide reports and data as required by team leaders or managers. Ensure that health and safety and security checks are completed on a regular basis; escalating any concerns as appropriate. Participate in team meetings as required. You should have experience in a customer focused environment, with familiarity of conflict management and the ability to demonstrate strong negotiation and influencing skills. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles of; Night Watch, Housing Services Officer, Customer Service, Housing Officer, Facilities Officer will also be considered for this role.
Feb 24, 2022
Full time
Job Title: Night Duty Officer Location: Plymouth Salary: £10.26 per hour, Overtime available Job Type: Full Time, Perm Hours: The rota is a rolling 4 on 4 off rota. You will work on a 20.00pm - 07:00am on a Monday - Friday and 16:00pm - 04:00am on a Saturday and Sunday CC Housing are looking to employ an individual whom is motivated, empathetic, keeps calm under pressure, can work on their own initiative but also as a team player with effective communication and active listening skills, whom can work across a defined geographical area assisting in the delivery of a high-quality support & housing service to our clients. The post of Night Housing Officer, involves working through the night, to maintain the wellbeing of customers, minimise disruptions in or around the building, to record and report necessary information to other individuals within the team, and to work in collaboration with other agencies that work with us. The rota is a rolling 4 on 4 off rota. You will work on a 20.00pm - 07:00am on a Monday - Friday and 16:00pm - 04:00am on a Saturday and Sunday (you may be required to work longer on weekends, dependent or rota), to assist with customer enquiries, monitor and maintain the welfare of others, risk management, safeguarding individuals and completing a variety of housing related tasks and ensure that all properties within a geographical patch are secure at all times. About the role The post of Night Housing Officer, involves working through the night based in our office to: Maintain the wellbeing of customers, Minimise disruptions in or around our services. Monitor CCTV Remotely To record and report necessary information to other individuals within the team, To work in collaboration with other agencies that work with us. You will assist with customer enquiries, monitor and maintain the welfare of others, risk management, safeguarding individuals and completing a variety of housing related tasks and ensure that all properties within a geographical patch are secure at all times. The duties include: Provide proactive customer services support to all service users of CC Housing Management. Adhere to the working practices and procedures. Deal effectively with any immediate issues such as security issues, fire alarms, or clients' needs. Contact relevant agencies / persons is there is a concern about a client's welfare or safety. Operation of the Security Controls including, monitoring CCTV, alarms and access control systems. Escalate all Emergency repairs and maintenance calls. Ensure any vacant rooms and all communal areas and the premises as a whole are in acceptable condition. Develop and strengthen local partnerships and fostering positive relationships with key local contacts including neighbours. Support and assist Housing Officers by taking statements and preparing evidence to support appropriate interventions. To consistently meet and exceed performance targets and to keep full, accurate and timely records. To assist in a range of duties associated with tackling tenancy breaches effectively in line with policy and procedure and in line with wider community safety and crime reduction priorities. Ensure that all serious concerns are reported to a team leader / manager, and / or the Police as appropriate. Ensure that safeguarding's, incidents, accidents and near misses are reported and responded to appropriately. Complete accident, incident and client file logs, and ensure that there is a written record of anything of significance throughout the night. Provide reports and data as required by team leaders or managers. Ensure that health and safety and security checks are completed on a regular basis; escalating any concerns as appropriate. Participate in team meetings as required. You should have experience in a customer focused environment, with familiarity of conflict management and the ability to demonstrate strong negotiation and influencing skills. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles of; Night Watch, Housing Services Officer, Customer Service, Housing Officer, Facilities Officer will also be considered for this role.