Office Manager -Winkworth. Royal Leamington Spa The Office Manager (OM) will play a crucial role in the Leamington Spa team, ensuring smooth operation of the office and providing a high level of customer service to all Winkworth clients, including being the welcoming face of the office. The new OM will support the Franchisee, sales and lettings team by managing incoming calls, overseeing marketing projects, handling administrative duties and assisting the AML process. Winkworth is a key player in the property industry, standing proudly as the first franchised estate agency in the UK. With over 40 years of invaluable franchising experience and roots going back to 1835, Winkworth is one of the UK's largest single-branded estate agencies, comprising 100 independently owned and operated offices, from London to the country. Our network's success is built upon personalised, local services offered by franchisees and their strong relationship with the brand. For experienced estate agents looking to elevate their careers within a dynamic, modern company built on tradition while benefiting from a network of experienced, local agents and visible high street presence, Winkworth presents a fantastic opportunity. Key Responsibilities: As a brand representative, the Office Manager will be the first point of contact for new applicants and established clients, providing a warm welcome and exceptional service as soon as they enter. Answer telephone enquires in accordance with company standards, and forward to relevant colleagues. Aid the Franchisee and other staff in booking market appraisals, viewings and laying out the foundation for successful property transactions. Produce and process letters and other relevant documentation in a timely and efficient manner to best support the Franchisee, sales and lettings teams. Motivate, set and maintain impeccable office standards, ensuring a pristine and inviting workspace and manage day-to-day suppliers. Ensure all records are kept accurate and up to date. Help establish and maintain a health and safety policy for employees, contractors and clients. Help with marketing, sales and letting materials for internal and external use as well as any events. Assisting diary management, holiday, absence management and organise team meetings. Carrying out anti-money laundering checks and verifying identification from relevant parties as well as ensuring a secure and ethical AML process. Desired Attributes: Administrative experience in a property related role. Strong people and relationship building skills to provide an outstanding customer service. Enjoy the opportunity to make a positive impact on office life, whether working independently or collaboratively as part of our new team. Ensure precision, confidentiality, and have an eye for detail and thrive on delivering unparalleled quality. Have good proficiency in Excel, Outlook and Word, with familiarity in Reapit or similar property software being a definite advantage. Benefits of the Role: Competitive reward package with team based commission. Holiday allowance with increasing days for long service. Team and social events. Comprehensive training programme to help work towards industry qualifications. One paid volunteer day at the charity of your choice. Key Information: Location: Winkworth Royal Leamington Spa, Warwickshire, United Kingdom Hours: 9am - 6pm, Monday to Friday, a degree of flexibility can be offered to a suitable applicant. Salary: On application This role is subject to a reference check.
Apr 18, 2024
Full time
Office Manager -Winkworth. Royal Leamington Spa The Office Manager (OM) will play a crucial role in the Leamington Spa team, ensuring smooth operation of the office and providing a high level of customer service to all Winkworth clients, including being the welcoming face of the office. The new OM will support the Franchisee, sales and lettings team by managing incoming calls, overseeing marketing projects, handling administrative duties and assisting the AML process. Winkworth is a key player in the property industry, standing proudly as the first franchised estate agency in the UK. With over 40 years of invaluable franchising experience and roots going back to 1835, Winkworth is one of the UK's largest single-branded estate agencies, comprising 100 independently owned and operated offices, from London to the country. Our network's success is built upon personalised, local services offered by franchisees and their strong relationship with the brand. For experienced estate agents looking to elevate their careers within a dynamic, modern company built on tradition while benefiting from a network of experienced, local agents and visible high street presence, Winkworth presents a fantastic opportunity. Key Responsibilities: As a brand representative, the Office Manager will be the first point of contact for new applicants and established clients, providing a warm welcome and exceptional service as soon as they enter. Answer telephone enquires in accordance with company standards, and forward to relevant colleagues. Aid the Franchisee and other staff in booking market appraisals, viewings and laying out the foundation for successful property transactions. Produce and process letters and other relevant documentation in a timely and efficient manner to best support the Franchisee, sales and lettings teams. Motivate, set and maintain impeccable office standards, ensuring a pristine and inviting workspace and manage day-to-day suppliers. Ensure all records are kept accurate and up to date. Help establish and maintain a health and safety policy for employees, contractors and clients. Help with marketing, sales and letting materials for internal and external use as well as any events. Assisting diary management, holiday, absence management and organise team meetings. Carrying out anti-money laundering checks and verifying identification from relevant parties as well as ensuring a secure and ethical AML process. Desired Attributes: Administrative experience in a property related role. Strong people and relationship building skills to provide an outstanding customer service. Enjoy the opportunity to make a positive impact on office life, whether working independently or collaboratively as part of our new team. Ensure precision, confidentiality, and have an eye for detail and thrive on delivering unparalleled quality. Have good proficiency in Excel, Outlook and Word, with familiarity in Reapit or similar property software being a definite advantage. Benefits of the Role: Competitive reward package with team based commission. Holiday allowance with increasing days for long service. Team and social events. Comprehensive training programme to help work towards industry qualifications. One paid volunteer day at the charity of your choice. Key Information: Location: Winkworth Royal Leamington Spa, Warwickshire, United Kingdom Hours: 9am - 6pm, Monday to Friday, a degree of flexibility can be offered to a suitable applicant. Salary: On application This role is subject to a reference check.
Property Manager - Worcester - £28,000PA but is negotiable DOE I am working with an independent Estate Agency who are seeking aProperty Manager to work with their busy & expanding Property Management departmentin Worcester The successful Property Manager must have previous experience with Property Management or Lettings click apply for full job details
Apr 18, 2024
Full time
Property Manager - Worcester - £28,000PA but is negotiable DOE I am working with an independent Estate Agency who are seeking aProperty Manager to work with their busy & expanding Property Management departmentin Worcester The successful Property Manager must have previous experience with Property Management or Lettings click apply for full job details
What to expect as a Sales Progressor in Swindon Register client details Chase key stakeholders throughout the home buying process: Mortgage advisers or lenders Solicitors Your buyer The vendor (client selling the house) Surveyors Any other key parts to the process Gather required documents to complete the sale Identification Mortgage agreement Required insurance policies Manage the home buying process to ensure successful completion What you need to bring to the table Demonstrable track record of success and knowledge within an administrative role. Ideally, you have experience or knowledge about Estate Agency/Residential Lettings and the home buying process A reputation for delivering outstanding customer service Enthusiasm to learn and continuously develop your knowledge and skills to drive your career within the property industry Passionate about haart, our values and processes A hunger to earn. A drive to work hard and reap the rewards from your dedication As a Sales Progressor, we would expect you to; be able to pick up client relationships, to manage multiple cases at one time and effectively communicate with and update your key stakeholders within the home buying process to ensure a smooth completion What's on offer to you Basic annual salary is between £17,500 to £22,000 (Depending on experience) Move Manager Scheme - Quarterly bonuses for successfully converting a % of the pipeline:80% - £25090% - £500100% - £750 Dedicated training and coaching to support your ongoing development A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level Are you good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone and face to face Spinning a lot of plates, you've mastered multitasking and excel managing numerous responsibilities and tasks Being a Wanting, no, needing , to do an excellent job, not just for you but for the team and most importantly your customer Believing in yourself and your abilities - and not being afraid to show it The finer details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance
Apr 18, 2024
Full time
What to expect as a Sales Progressor in Swindon Register client details Chase key stakeholders throughout the home buying process: Mortgage advisers or lenders Solicitors Your buyer The vendor (client selling the house) Surveyors Any other key parts to the process Gather required documents to complete the sale Identification Mortgage agreement Required insurance policies Manage the home buying process to ensure successful completion What you need to bring to the table Demonstrable track record of success and knowledge within an administrative role. Ideally, you have experience or knowledge about Estate Agency/Residential Lettings and the home buying process A reputation for delivering outstanding customer service Enthusiasm to learn and continuously develop your knowledge and skills to drive your career within the property industry Passionate about haart, our values and processes A hunger to earn. A drive to work hard and reap the rewards from your dedication As a Sales Progressor, we would expect you to; be able to pick up client relationships, to manage multiple cases at one time and effectively communicate with and update your key stakeholders within the home buying process to ensure a smooth completion What's on offer to you Basic annual salary is between £17,500 to £22,000 (Depending on experience) Move Manager Scheme - Quarterly bonuses for successfully converting a % of the pipeline:80% - £25090% - £500100% - £750 Dedicated training and coaching to support your ongoing development A chance to build on your career, providing you with opportunities to gain more experience and knowledge to help you progress to the next level Are you good at? Engaging with people from all walks of life. You're able to hold conversations to establish their needs and wants. You communicate effectively through email, phone and face to face Spinning a lot of plates, you've mastered multitasking and excel managing numerous responsibilities and tasks Being a Wanting, no, needing , to do an excellent job, not just for you but for the team and most importantly your customer Believing in yourself and your abilities - and not being afraid to show it The finer details We are currently conducting some interviews using video software. To be eligible to proceed in our recruitment process, you will need: Legal entitlement to live and work in the UK (in accordance with the Immigration Asylum and Nationality Act 2006) We'll need evidence of your right to work in the UK, in the form of: Passport/Birth Certificate We will also need Proof of Address National Insurance
The Support Assistant role is integral to the success of our member experience. You will be the first point of contact in our member journey and need to always ensure a high level of customer service. The role duties are wide and varied and can range from the collection of post, to contractor management to collaborating with our maintenance team to arrange repairs. Key Responsibilities and Activities Community care, Engagement and Satisfaction Lead front of house and telephone support; managing and dealing with day-to-day queries. Develop and maintain relationships with the members. Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers expectations and service levels, and in line with Old Oak own procedures. Assisting with the development of member experience through, programming, initiatives, events and administration. Actively engage with members through various online platforms, responding to news feeds posts, direct messages and posting regular on the news feed and other social media platforms. Assist with visual promotions of up-and-coming programming/events and community lead initiatives. Be proactive and inform the management team of any problems and situations arising. Actively seek and act on member feedback to improve services. Ensure visitors and contractors are signed in and out of the site in accordance with procedures. Deliver best-in-class service to ensure member satisfaction and retention, ensuring a high standard of customer service at all times. Maintain systems with up-to-date customer feedback and personal preferences. Set up and clear down of members events under direction of the Events Coordinator. Undertake any reasonable ad hoc duties requested by the General Manager, Assistant General Manager or the Events Coordinator. Lettings Management Assist with lettings and the customer journey through to booking and actively managing the enquiry pipeline. Have a full understanding of all the products and services offered by Old Oak, as well as those offered by competitors. Be able to relate all product offerings to prospective members with associated costs. Provide general administrative support to the management team including writing letters/emails, raising POs/invoices, filing, receiving payment and issuing receipts. Liaising with external contractors, ensuring they are correctly signed in and out of the building where appropriate. Preparing membership agreements and ensuring these are processed in line with our company procedures. Co-ordination of all contractual agreements and membership agreements. Feedback application status to all members and guarantors (where applicable). Audit enquiry and membership agreement paperwork and report to relevant teams. Gathering client data to fulfil booking requirements and communicate to relevant teams. Dealing with members enquiries in a timely manner Maintain Enquiries Email inbox to ensure all queries are dealt with in a timely manner. Deliver best-in-class viewings to ensure maximum conversion rates. Financial Management Support Analysing reports and bookings to determine and communicate price increases. Implementation and following of financial controls in line with financial operating procedures. Use of the computerised internal booking and finance package to manage financial information. Health & Safety Follow policies and procedures dictated by current H&S legislation under the guidance of VervLife. To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled residents (where appropriate At VervLife, we believe in equal opportunities and inclusivity and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
Apr 18, 2024
Full time
The Support Assistant role is integral to the success of our member experience. You will be the first point of contact in our member journey and need to always ensure a high level of customer service. The role duties are wide and varied and can range from the collection of post, to contractor management to collaborating with our maintenance team to arrange repairs. Key Responsibilities and Activities Community care, Engagement and Satisfaction Lead front of house and telephone support; managing and dealing with day-to-day queries. Develop and maintain relationships with the members. Ensure that a high level of customer service and satisfaction is achieved through managing and meeting customers expectations and service levels, and in line with Old Oak own procedures. Assisting with the development of member experience through, programming, initiatives, events and administration. Actively engage with members through various online platforms, responding to news feeds posts, direct messages and posting regular on the news feed and other social media platforms. Assist with visual promotions of up-and-coming programming/events and community lead initiatives. Be proactive and inform the management team of any problems and situations arising. Actively seek and act on member feedback to improve services. Ensure visitors and contractors are signed in and out of the site in accordance with procedures. Deliver best-in-class service to ensure member satisfaction and retention, ensuring a high standard of customer service at all times. Maintain systems with up-to-date customer feedback and personal preferences. Set up and clear down of members events under direction of the Events Coordinator. Undertake any reasonable ad hoc duties requested by the General Manager, Assistant General Manager or the Events Coordinator. Lettings Management Assist with lettings and the customer journey through to booking and actively managing the enquiry pipeline. Have a full understanding of all the products and services offered by Old Oak, as well as those offered by competitors. Be able to relate all product offerings to prospective members with associated costs. Provide general administrative support to the management team including writing letters/emails, raising POs/invoices, filing, receiving payment and issuing receipts. Liaising with external contractors, ensuring they are correctly signed in and out of the building where appropriate. Preparing membership agreements and ensuring these are processed in line with our company procedures. Co-ordination of all contractual agreements and membership agreements. Feedback application status to all members and guarantors (where applicable). Audit enquiry and membership agreement paperwork and report to relevant teams. Gathering client data to fulfil booking requirements and communicate to relevant teams. Dealing with members enquiries in a timely manner Maintain Enquiries Email inbox to ensure all queries are dealt with in a timely manner. Deliver best-in-class viewings to ensure maximum conversion rates. Financial Management Support Analysing reports and bookings to determine and communicate price increases. Implementation and following of financial controls in line with financial operating procedures. Use of the computerised internal booking and finance package to manage financial information. Health & Safety Follow policies and procedures dictated by current H&S legislation under the guidance of VervLife. To be fully conversant with the company s fire and emergency procedures including personal emergency evacuation plan for disabled residents (where appropriate At VervLife, we believe in equal opportunities and inclusivity and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.
Inventory Clerk Manager / Senior Property Manager We are either looking for an Inventory Clerk Manager or a Senior Property Manager who has carried out Property Inspections, Inventories and Check Outs and we will only consider applications from people wanting to work 5 full days per week, working between 8.30am - 5.30pm Monday to Friday. You will have full responsibility for a team of Inventory Clerks plus Administrators across the Essex region. Inventory Clerk Manager / Senior Property Manager The successful candidate who fulfills this varied role will spend part of each working week carrying out audits, and further training and development of your team of Inventory Clerks and ensuring they feel supported. You will train on visiting properties to undertake various tasks which include the production of condition inspections to ensure they remain in good condition, produce reports to evidence and dispatch to the relevant landlord via bespoke software held on an iPad, compile detailed reports which record the overall condition of a property prior to any tenants moving in. Re-visiting the properties midway through an active tenancy to check on the condition, produce a brief report and then dispatch this to the relevant landlord concerned. Discussing with the tenants in occupation any maintenance-based issues that may be evident. Where relevant, liaising with Property Managers to ensure maintenance based issues are resolved. Inventory Clerk Manager / Senior Property Manager If the property is not being maintained to an acceptable condition you will discuss this with the tenants whilst at the property and put a simple plan in place with them to improve the situation. Inspecting the property prior to the end of a tenancy to produce a 'check out' report which will again record the general condition of the property at that time just prior to the tenants moving out. At the end of a tenancy mediate between landlord and tenants regarding any maintenance considered to be beyond fair wear and tear and attempt to agree on a suitable amount of money that the tenants are to contribute to putting things right. Once agreed relevant funds would be deducted from the initial deposit that the tenants lodged with the company prior to moving in. Where issues are evident at the end of a tenancy, but the landlord and tenants fail to agree on a mutually acceptable compromise, the Property Inspection Clerk prepares all relevant paperwork and sends this to an independent adjudicator who will decide what if anything should be deducted from the tenants' original deposit. Inventory Clerk Manager / Senior Property Manager Highly organised and able to manage a busy diary. The ability to prioritise urgent tasks and constantly work to pre-defined deadlines. Excellent communication skills - face to face, orally and electronically. Confident and professional. IT proficient - familiar with MS Office, other general packages, tablets, and other mobile devices. Inventory Clerk Manager / Senior Property Manager Remuneration Salary up to £35,000 dependent on experience. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website at for online Estate Agency vacancies. Find Steve King on LinkedIn.
Apr 18, 2024
Full time
Inventory Clerk Manager / Senior Property Manager We are either looking for an Inventory Clerk Manager or a Senior Property Manager who has carried out Property Inspections, Inventories and Check Outs and we will only consider applications from people wanting to work 5 full days per week, working between 8.30am - 5.30pm Monday to Friday. You will have full responsibility for a team of Inventory Clerks plus Administrators across the Essex region. Inventory Clerk Manager / Senior Property Manager The successful candidate who fulfills this varied role will spend part of each working week carrying out audits, and further training and development of your team of Inventory Clerks and ensuring they feel supported. You will train on visiting properties to undertake various tasks which include the production of condition inspections to ensure they remain in good condition, produce reports to evidence and dispatch to the relevant landlord via bespoke software held on an iPad, compile detailed reports which record the overall condition of a property prior to any tenants moving in. Re-visiting the properties midway through an active tenancy to check on the condition, produce a brief report and then dispatch this to the relevant landlord concerned. Discussing with the tenants in occupation any maintenance-based issues that may be evident. Where relevant, liaising with Property Managers to ensure maintenance based issues are resolved. Inventory Clerk Manager / Senior Property Manager If the property is not being maintained to an acceptable condition you will discuss this with the tenants whilst at the property and put a simple plan in place with them to improve the situation. Inspecting the property prior to the end of a tenancy to produce a 'check out' report which will again record the general condition of the property at that time just prior to the tenants moving out. At the end of a tenancy mediate between landlord and tenants regarding any maintenance considered to be beyond fair wear and tear and attempt to agree on a suitable amount of money that the tenants are to contribute to putting things right. Once agreed relevant funds would be deducted from the initial deposit that the tenants lodged with the company prior to moving in. Where issues are evident at the end of a tenancy, but the landlord and tenants fail to agree on a mutually acceptable compromise, the Property Inspection Clerk prepares all relevant paperwork and sends this to an independent adjudicator who will decide what if anything should be deducted from the tenants' original deposit. Inventory Clerk Manager / Senior Property Manager Highly organised and able to manage a busy diary. The ability to prioritise urgent tasks and constantly work to pre-defined deadlines. Excellent communication skills - face to face, orally and electronically. Confident and professional. IT proficient - familiar with MS Office, other general packages, tablets, and other mobile devices. Inventory Clerk Manager / Senior Property Manager Remuneration Salary up to £35,000 dependent on experience. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website at for online Estate Agency vacancies. Find Steve King on LinkedIn.
Job Description OTE - £35,000 - Uncapped Commission - Company Car/Car Allowance - Career ProgressionAt Fox & Sons , part of the Connells Group, we're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Taunton. This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Fox & Sons Estate Agents ?are part of? Sequence Home , one of the largest and most successful estate agency and property services providers in the UK. We operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04501
Apr 17, 2024
Full time
Job Description OTE - £35,000 - Uncapped Commission - Company Car/Car Allowance - Career ProgressionAt Fox & Sons , part of the Connells Group, we're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Taunton. This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills A Full UK driving licence Fox & Sons Estate Agents ?are part of? Sequence Home , one of the largest and most successful estate agency and property services providers in the UK. We operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04501
Job Description We're looking for a Highly Motivated Expenses Assistant to join our fantastic Finance Team based in Leighton Buzzard .As part of the Expenses team in the Group Finance Department, You'll be responsible for processing employees' expense and mileage claims and handling employee payment queries as well as ensuring that all claims are processed accurately and efficiently in line with the Connells Group Expenses Policy. Duties and Responsibilities: Review and process all expense claims in accordance with the company's expenses policy and ensure that they are approved correctly. Ensure vat receipts are valid for the claims and cover the claimed value. Verify all expense claims are within the HMRC guidelines and enforce expenses best practice. Support the expenses feed into the finance system and payment runs. Answer all employee email and phone queries in a timely and professional manner. Undertake any other duties which may be requested by the line manager. Skills, Knowledge and Experience: Strong attention to detail and accuracy Excellent communication skills (written and verbal) A customer focused approach to work Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CF00355
Apr 17, 2024
Full time
Job Description We're looking for a Highly Motivated Expenses Assistant to join our fantastic Finance Team based in Leighton Buzzard .As part of the Expenses team in the Group Finance Department, You'll be responsible for processing employees' expense and mileage claims and handling employee payment queries as well as ensuring that all claims are processed accurately and efficiently in line with the Connells Group Expenses Policy. Duties and Responsibilities: Review and process all expense claims in accordance with the company's expenses policy and ensure that they are approved correctly. Ensure vat receipts are valid for the claims and cover the claimed value. Verify all expense claims are within the HMRC guidelines and enforce expenses best practice. Support the expenses feed into the finance system and payment runs. Answer all employee email and phone queries in a timely and professional manner. Undertake any other duties which may be requested by the line manager. Skills, Knowledge and Experience: Strong attention to detail and accuracy Excellent communication skills (written and verbal) A customer focused approach to work Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CF00355
This role will provide critical hands-on leadership in a brand new, large, Build to Rent residential development in South East London with communal facilities that include a co-working lounge and gardens. The General Manager is responsible for the overall performance of the rental units at the estate by maximizing profitability and maintaining brand standards within established operational and budgetary objectives. This includes effective marketing and leasing, efficient administration, expense control, income maximisation, daily management, and training of support staff to always deliver excellent customer service. With the assistance of the Facilities Manager and Lettings Manager, the General Manager will ensure the effective delivery of planned preventative maintenance, security, cleaning, lease management, sub-contractor management, and liaison with the property landlord and stakeholders. This is a customer facing onsite role, responsible for leading the property team to deliver the brand's vision & values in an innovative, operationally efficient manner, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities: Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors. Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs. Organise and implement a resident events programme to promote community and drive resident engagement within the building. Seek ways to exceed service expectations, driving NPS and building reviews on Customer Service platforms such as Google reviews, Trustpilot and Home Views Share communications via the Marketing Team to keep residents informed and react to changing circumstances. Leasing & Administration Oversee the monthly market surveys and have a thorough understanding of competition and current market conditions. Remain on-the-pulse to contribute to a dynamic marketing & leasing strategy; providing feedback to the Asset & Operations team to recommend rental rates. Work with the Leasing Manager to lead the team to conduct viewings to prospective residents. Ensure enquiries are recorded and responded to in a timely manner, and actively promote referral programs. Oversee the referencing process to ensure prospective tenant documents are correctly processed, in accordance with company best practice and GDPR regulations. Oversee the arrears process, ensuring that rents are collected in a timely manner. Oversee the negotiation of tenancy renewals in accordance with centralised targets and take responsibility for the serving of statutory documents such as (but not limited to) Section 8 and Section 21 notices. Become expert at the localized council HMO regulations and ensure compliance, taking responsibility for the application of new licenses and liaising with the Council to provide appropriate documentation. Team Management and Development Inspire and motivate the team to deliver the business plan and embody the company's vision and values. Support new members of the team, providing a warm welcome and supporting their development through training, guidance, and mentorship. Follow the company hiring process including liaising with recruiters and candidates, interviewing and providing administrative support to the HR team. Attend and constructively contribute to Group Residence Managers meetings, sharing knowledge, insight, developing and supporting new initiatives and improved process. Manage the team rota to ensure appropriate cover for the building and keeping HR platforms up to date with approval of staff holidays and management of absence. Contribute and support the growth of company team culture, working in line with the brand values and encourage others to do the same. Facilities Management Work with the Facilities Manager to ensure compliance with current Fire and Health & Safety regulations. Support the Facilities Manager on handling the Defect Process with the Developer, lasting for 2 years post-Practical Completion of each phase. Oversee scheduled flat inspections and recording, completing all resultant actions in a timely manner. Create a system for property turn arounds at the end of tenancy and manage this with the support of the Facilities Manager. Continual oversight and monitoring of the planned preventative maintenance programs using the facilities management software platform. Manage the reactive maintenance budget and identify opportunities for financial savings and efficiencies. Contribute to the preparation of annual and project budgets and identify opportunities for Capex/Opex spend. Evaluate building performance alongside ESG targets and ambitions, reporting to the Realstar group ESG manager. Manage the relationship with utility providers including the relationship with the District Heating System. Work with the Facilities Manager to create and review internal Risk Assessments annually, and liaise with the Group Health & Safety provider for annual FRA & H&S reports & subsequent action points. Property Management Drive continuous improvement across the building, implementing new policy as required. Be the point of contact for local authorities, property consultants, solicitors, professional bodies, and others. Proactively address lease breaches, managing the remediation process to completion or escalation as required. Reconciling the monthly credit card statement and liaison with the Finance team and accountant to assign relevant cost codes. Approval of invoices and providing these to Accounts Payable for processing
Apr 17, 2024
Full time
This role will provide critical hands-on leadership in a brand new, large, Build to Rent residential development in South East London with communal facilities that include a co-working lounge and gardens. The General Manager is responsible for the overall performance of the rental units at the estate by maximizing profitability and maintaining brand standards within established operational and budgetary objectives. This includes effective marketing and leasing, efficient administration, expense control, income maximisation, daily management, and training of support staff to always deliver excellent customer service. With the assistance of the Facilities Manager and Lettings Manager, the General Manager will ensure the effective delivery of planned preventative maintenance, security, cleaning, lease management, sub-contractor management, and liaison with the property landlord and stakeholders. This is a customer facing onsite role, responsible for leading the property team to deliver the brand's vision & values in an innovative, operationally efficient manner, providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities: Customer Service Represent the brand by providing exceptional service to residents, prospective tenants, contractors, and visitors. Communicate effectively and courteously, whether face to face, via telephone or in writing, with residents and colleagues, clearly understanding and responding to their needs. Organise and implement a resident events programme to promote community and drive resident engagement within the building. Seek ways to exceed service expectations, driving NPS and building reviews on Customer Service platforms such as Google reviews, Trustpilot and Home Views Share communications via the Marketing Team to keep residents informed and react to changing circumstances. Leasing & Administration Oversee the monthly market surveys and have a thorough understanding of competition and current market conditions. Remain on-the-pulse to contribute to a dynamic marketing & leasing strategy; providing feedback to the Asset & Operations team to recommend rental rates. Work with the Leasing Manager to lead the team to conduct viewings to prospective residents. Ensure enquiries are recorded and responded to in a timely manner, and actively promote referral programs. Oversee the referencing process to ensure prospective tenant documents are correctly processed, in accordance with company best practice and GDPR regulations. Oversee the arrears process, ensuring that rents are collected in a timely manner. Oversee the negotiation of tenancy renewals in accordance with centralised targets and take responsibility for the serving of statutory documents such as (but not limited to) Section 8 and Section 21 notices. Become expert at the localized council HMO regulations and ensure compliance, taking responsibility for the application of new licenses and liaising with the Council to provide appropriate documentation. Team Management and Development Inspire and motivate the team to deliver the business plan and embody the company's vision and values. Support new members of the team, providing a warm welcome and supporting their development through training, guidance, and mentorship. Follow the company hiring process including liaising with recruiters and candidates, interviewing and providing administrative support to the HR team. Attend and constructively contribute to Group Residence Managers meetings, sharing knowledge, insight, developing and supporting new initiatives and improved process. Manage the team rota to ensure appropriate cover for the building and keeping HR platforms up to date with approval of staff holidays and management of absence. Contribute and support the growth of company team culture, working in line with the brand values and encourage others to do the same. Facilities Management Work with the Facilities Manager to ensure compliance with current Fire and Health & Safety regulations. Support the Facilities Manager on handling the Defect Process with the Developer, lasting for 2 years post-Practical Completion of each phase. Oversee scheduled flat inspections and recording, completing all resultant actions in a timely manner. Create a system for property turn arounds at the end of tenancy and manage this with the support of the Facilities Manager. Continual oversight and monitoring of the planned preventative maintenance programs using the facilities management software platform. Manage the reactive maintenance budget and identify opportunities for financial savings and efficiencies. Contribute to the preparation of annual and project budgets and identify opportunities for Capex/Opex spend. Evaluate building performance alongside ESG targets and ambitions, reporting to the Realstar group ESG manager. Manage the relationship with utility providers including the relationship with the District Heating System. Work with the Facilities Manager to create and review internal Risk Assessments annually, and liaise with the Group Health & Safety provider for annual FRA & H&S reports & subsequent action points. Property Management Drive continuous improvement across the building, implementing new policy as required. Be the point of contact for local authorities, property consultants, solicitors, professional bodies, and others. Proactively address lease breaches, managing the remediation process to completion or escalation as required. Reconciling the monthly credit card statement and liaison with the Finance team and accountant to assign relevant cost codes. Approval of invoices and providing these to Accounts Payable for processing
Job Description Connells Group, known locally as Allen & Harris , are looking for a passionate and enthusiastic apprentice where you will learn administration, sales and marketing skills that will enable you to forge a career in the property business. Apprentice Estate Agent required for a very busy office in the Canton area of Cardiff. No experience necessary, but we are looking for a passionate and driven individual who wants to start their career in Estate Agency. This is a fantastic opportunity to join one of the leading estate agents as an apprentice and gain a Level 2 Estate Agent qualification alongside your job role via Babington. Your Role as an Apprentice: Reporting to the branch manager your duties will include: Administration to support sales and general business. Dealing with day to day enquiries on the telephone, email and face to face. You will register customers and assist them in their search for a home. You will also be out and about visiting properties. Canvassing for potential business and sales. Carrying out accompanied viewings with customers. You will also have the chance to earn monthly commissions and benefit from the fantastic in house training that compliments the Apprenticeship and for the right candidate progress through ourselves into a career in the estate agency field. Skills required to be a successful Apprentice Estate Agent Looking to pursue a career in sales Focused on customer care and customer service Resilient , positive , organised , numerate and detail oriented Good verbal and written communication skills IT literate (MS Office, internet, email systems) Motivated and keen to learn Committed to achieve the Apprenticeship A Full UK driving licence or learning to drive Training provided: Ongoing training and support in the workplace You will work towards achieving a Junior Estate Agent Level 2 Apprenticeship qualification provided via virtual learning platform, with 1-2-1 skills coach support and learning workshops. Level 2 Functional Skills in Maths and English can be supported if not already achieved Successful completion of the apprenticeship may entitle you to student membership of National Association of Estate Agents Propertymark. Our Company Benefits: Company events Company pension scheme Employee discounts Life insurance Health insurance Referral programme Sick pay Employee Assistance programme Allen & Harris are an award-winning estate agency and we operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04460
Apr 17, 2024
Full time
Job Description Connells Group, known locally as Allen & Harris , are looking for a passionate and enthusiastic apprentice where you will learn administration, sales and marketing skills that will enable you to forge a career in the property business. Apprentice Estate Agent required for a very busy office in the Canton area of Cardiff. No experience necessary, but we are looking for a passionate and driven individual who wants to start their career in Estate Agency. This is a fantastic opportunity to join one of the leading estate agents as an apprentice and gain a Level 2 Estate Agent qualification alongside your job role via Babington. Your Role as an Apprentice: Reporting to the branch manager your duties will include: Administration to support sales and general business. Dealing with day to day enquiries on the telephone, email and face to face. You will register customers and assist them in their search for a home. You will also be out and about visiting properties. Canvassing for potential business and sales. Carrying out accompanied viewings with customers. You will also have the chance to earn monthly commissions and benefit from the fantastic in house training that compliments the Apprenticeship and for the right candidate progress through ourselves into a career in the estate agency field. Skills required to be a successful Apprentice Estate Agent Looking to pursue a career in sales Focused on customer care and customer service Resilient , positive , organised , numerate and detail oriented Good verbal and written communication skills IT literate (MS Office, internet, email systems) Motivated and keen to learn Committed to achieve the Apprenticeship A Full UK driving licence or learning to drive Training provided: Ongoing training and support in the workplace You will work towards achieving a Junior Estate Agent Level 2 Apprenticeship qualification provided via virtual learning platform, with 1-2-1 skills coach support and learning workshops. Level 2 Functional Skills in Maths and English can be supported if not already achieved Successful completion of the apprenticeship may entitle you to student membership of National Association of Estate Agents Propertymark. Our Company Benefits: Company events Company pension scheme Employee discounts Life insurance Health insurance Referral programme Sick pay Employee Assistance programme Allen & Harris are an award-winning estate agency and we operate under 11 different trading names, some of which have been synonymous with estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!? Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACS04460
Job Description OTE: £32,000 - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in St. Annes. This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Entwistle Green are one of the longest established and most respected estate and letting agents in the North West of England, with 100 year's experience in property sales and lettings. With a wide network across Merseyside and Lancashire, from Crewe to Blackpool, we are well placed to make sure that your property sale or purchase in our region is a resounding success. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03673
Apr 17, 2024
Full time
Job Description OTE: £32,000 - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in St. Annes. This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Entwistle Green are one of the longest established and most respected estate and letting agents in the North West of England, with 100 year's experience in property sales and lettings. With a wide network across Merseyside and Lancashire, from Crewe to Blackpool, we are well placed to make sure that your property sale or purchase in our region is a resounding success. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03673
Property Manager (London Living Rent) Title: Property Manager (London Living Rent) Contract Type: Permanent Hours: Full time - 35 hours per week, 9-5 Monday-Friday Office Location: West Ham Lane , Stratford, London Persona: Agile/ Hybrid, Office based 1-3 days per week Salary: £34,904 to £38,000 per annum plus £1,300 Essential Car User Allowance Closing date for applications: 30 th April 2024 at 11.59 pm We will be holding face-to-face interviews at our Head office in West Ham Lane, Stratford Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx L&Q's London Living Rent has seen great growth over the last year and is set to expand more over the coming years to become one of the largest portfolio's helping to assist residents into home ownership! Our selection of homes appeals to a whole range of aspirations, incomes, and stages of life. We are currently seeking experienced Property Managers to join our driven property management team. The ideal candidate will not only resonate with our values but live them. We are looking for enthusiastic individuals to complement our existing teams, to be successful in our team you will need to be exceptionally customer-focused and willing to go above and beyond to assist our customers. We are looking for real passion, drive and motivation, and an ability to thrive in a target-driven environment. The role can be challenging, with no two days being the same and dealing with a diverse range of residents, we are looking for individuals who are initiative-taking and keen problem solvers. You will be responsible for: Supporting the management function in maximising rental returns and minimising tenancy 'void' periods. Working collaboratively with internal and external stakeholders to support the acquisition of property to achieve organisational targets and objectives. Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operation. Providing excellent customer service to a demanding client base and maintaining relevant records and systems. Conduct effective tenancy and asset management to ensure maximum returns. Conduct routine checks to manage risks associated with fraud and subletting. To be successful in the role you will have: Property management and lettings experience in the private rented sector Understanding of London Living Rent and how it fits into the lettings and sales market. Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges. Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment. An awareness of budgetary and financial risk in respect of the residential marketplace Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software) Experience in actioning and negotiating tenancy renewals. Have experience in managing complaints within target times and managing resident expectations for a positive result. Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices. Understanding of legal processes relating to breach of tenancy and arrears. The benefits we offer: Property Managers are considered as an essential car user (ECU) you will receive an ECU allowance of £1,300 per annum. In addition to this, we offer the following benefits: Hybrid/agile working Strong family friendly policies Committed Learning & Development Annual leave starting from 28 plus bank holidays Excellent Pension Scheme - double contribution up to 6% Generous non-contributory life Assurance An Employee Assistance Programme Employee discount scheme Up to 21 volunteer hours per year Great places to work certified 2022 Best Workplaces for Women - ranked 23 in the UK Apply Now: to apply please complete an online application and detail your suitability for the position in the supporting statement section. You will be office-based more than the standard 1-2 days per week till training has been completed. This role is entitled to a monthly essential car user (ECU) allowance. For the allowance to be paid, you will need a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with the requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be always demonstrated when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Apr 17, 2024
Full time
Property Manager (London Living Rent) Title: Property Manager (London Living Rent) Contract Type: Permanent Hours: Full time - 35 hours per week, 9-5 Monday-Friday Office Location: West Ham Lane , Stratford, London Persona: Agile/ Hybrid, Office based 1-3 days per week Salary: £34,904 to £38,000 per annum plus £1,300 Essential Car User Allowance Closing date for applications: 30 th April 2024 at 11.59 pm We will be holding face-to-face interviews at our Head office in West Ham Lane, Stratford Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated. Role Profile.docx L&Q's London Living Rent has seen great growth over the last year and is set to expand more over the coming years to become one of the largest portfolio's helping to assist residents into home ownership! Our selection of homes appeals to a whole range of aspirations, incomes, and stages of life. We are currently seeking experienced Property Managers to join our driven property management team. The ideal candidate will not only resonate with our values but live them. We are looking for enthusiastic individuals to complement our existing teams, to be successful in our team you will need to be exceptionally customer-focused and willing to go above and beyond to assist our customers. We are looking for real passion, drive and motivation, and an ability to thrive in a target-driven environment. The role can be challenging, with no two days being the same and dealing with a diverse range of residents, we are looking for individuals who are initiative-taking and keen problem solvers. You will be responsible for: Supporting the management function in maximising rental returns and minimising tenancy 'void' periods. Working collaboratively with internal and external stakeholders to support the acquisition of property to achieve organisational targets and objectives. Ensuring the property portfolio and associated activities are delivered in accordance with legislative requirements and ensuring compliance across the operation. Providing excellent customer service to a demanding client base and maintaining relevant records and systems. Conduct effective tenancy and asset management to ensure maximum returns. Conduct routine checks to manage risks associated with fraud and subletting. To be successful in the role you will have: Property management and lettings experience in the private rented sector Understanding of London Living Rent and how it fits into the lettings and sales market. Excellent communication (written and verbal) and customer service skills with the ability to work as part of a dynamic team and respond positively to challenges. Proven record in delivering on targets and deadlines within a demanding customer focused commercial environment. An awareness of budgetary and financial risk in respect of the residential marketplace Experience of using MS Office Suite (This will include Excel, Microsoft teams and CRM/Microsoft D365 software) Experience in actioning and negotiating tenancy renewals. Have experience in managing complaints within target times and managing resident expectations for a positive result. Have an excellent understanding of tenancy management including that of assured Shorthold tenancies and related knowledge of applicable legal notices. Understanding of legal processes relating to breach of tenancy and arrears. The benefits we offer: Property Managers are considered as an essential car user (ECU) you will receive an ECU allowance of £1,300 per annum. In addition to this, we offer the following benefits: Hybrid/agile working Strong family friendly policies Committed Learning & Development Annual leave starting from 28 plus bank holidays Excellent Pension Scheme - double contribution up to 6% Generous non-contributory life Assurance An Employee Assistance Programme Employee discount scheme Up to 21 volunteer hours per year Great places to work certified 2022 Best Workplaces for Women - ranked 23 in the UK Apply Now: to apply please complete an online application and detail your suitability for the position in the supporting statement section. You will be office-based more than the standard 1-2 days per week till training has been completed. This role is entitled to a monthly essential car user (ECU) allowance. For the allowance to be paid, you will need a full driving licence and have access to a vehicle that is insured for Business Use. ECU Allowance is paid in accordance with the requirements of the relevant policy as updated from time to time. At the foundation of everything that we do are our corporate values and associated behaviours. Our organisational behavioural framework outlines the core expectations of all employees, which should be always demonstrated when representing L&Q. More information about L&Q's values can be found on our website and a copy of our behavioural framework can be provided on request. Our commitments At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It is only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility. L&Q is a regulated charitable housing association and one of the UK's most successful independent social businesses. The L&Q Group houses around 250,000 people in more than 97,000 homes, primarily across London and the Southeast. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work. We hope to build aspiration, opportunity, and confidence in our communities through our £250 million L&Q Foundation and our skills academy. In response to the housing and affordability crisis, we will build 100,000 new homes over ten years. Of these, 60,000 homes will be built or funded by L&Q, whilst a further 40,000 will come through partnerships. Crucially, at least 50% of these new homes will be genuinely affordable, with a target of 60% in London. Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.
Working With Us We believe passionately in our mission statement - 'We Know, We Can, We Will'. We never settle for less and are driven by achievement and success. To be a committed member of the Harris Invictus community is to aspire to learn and gain knowledge. We are able to apply what we know to the outside world. We can do it and we will succeed no matter the circumstances or difficulties we face. Learning is a journey, and in partnership with parents, we will be there to support when needed, to celebrate successes and to guide our young people as they become the leaders of tomorrow. "Education is the passport to the future for tomorrow belongs to those who prepare for it today" Malcolm X Main Areas of Responsibility In this key role, you will: Undertake reception duties, answering general telephone and face to face enquiries and signing in visitors, dealing with parental and visitor enquiries and supporting student enquiries Assist with pupil first aid/welfare duties Assist in arrangements for school trips, events etc. Provide general clerical/admin support Maintain manual and computerised records/management information systems Produce lists/information/data as required Undertake typing, word processing and other IT based tasks Take notes at meetings Sort and distribute mail Undertake administrative procedures Maintain and collate pupil reports Undertake routing administration of school lettings and other uses of school premises Provide timely and effective operation of secretarial and administrative support to the line manager Assist the Academy by maintaining good relationships with staff, parents, governors, contractors, representatives and external agencies in order to promote the objectives of the School Clerk the governing body meetings, preparing agendas, papers and minutes and keeping records as required What We are Looking For We would like to hear from you if you have: Experience of delivering a high-quality service Experience of a range of general administrative duties Good ICT skills and experience, including Word, Excel, and management information systems Experience working with children of relevant age (11-19) A good standard of general education, including literacy and numeracy skills For a full job description and person specification, please download the Job Pack. Applying for this Position Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, and many other benefits. Learn more about our benefits on our website.
Apr 17, 2024
Full time
Working With Us We believe passionately in our mission statement - 'We Know, We Can, We Will'. We never settle for less and are driven by achievement and success. To be a committed member of the Harris Invictus community is to aspire to learn and gain knowledge. We are able to apply what we know to the outside world. We can do it and we will succeed no matter the circumstances or difficulties we face. Learning is a journey, and in partnership with parents, we will be there to support when needed, to celebrate successes and to guide our young people as they become the leaders of tomorrow. "Education is the passport to the future for tomorrow belongs to those who prepare for it today" Malcolm X Main Areas of Responsibility In this key role, you will: Undertake reception duties, answering general telephone and face to face enquiries and signing in visitors, dealing with parental and visitor enquiries and supporting student enquiries Assist with pupil first aid/welfare duties Assist in arrangements for school trips, events etc. Provide general clerical/admin support Maintain manual and computerised records/management information systems Produce lists/information/data as required Undertake typing, word processing and other IT based tasks Take notes at meetings Sort and distribute mail Undertake administrative procedures Maintain and collate pupil reports Undertake routing administration of school lettings and other uses of school premises Provide timely and effective operation of secretarial and administrative support to the line manager Assist the Academy by maintaining good relationships with staff, parents, governors, contractors, representatives and external agencies in order to promote the objectives of the School Clerk the governing body meetings, preparing agendas, papers and minutes and keeping records as required What We are Looking For We would like to hear from you if you have: Experience of delivering a high-quality service Experience of a range of general administrative duties Good ICT skills and experience, including Word, Excel, and management information systems Experience working with children of relevant age (11-19) A good standard of general education, including literacy and numeracy skills For a full job description and person specification, please download the Job Pack. Applying for this Position Our people are at the heart of our success. We have developed a strong culture of collaboration and best practice, with professional development and career planning at its centre. We invest in our staff with support, coaching, mentoring, and a wide range of top-quality training programmes delivered at every level. In addition to the opportunities for career development and progression, we also offer a competitive rewards and benefits package which includes our Harris Allowance for teachers on MPS/UPS, a Performance and Loyalty Bonus, Pension Scheme with generous employer contributions, a Wellbeing Cash Plan, electric car scheme, and many other benefits. Learn more about our benefits on our website.
Location: Norwich Hours: Thursdays and Fridays 8.45am to 5.30pm (one hour for lunch), Saturdays 9am to 4pm (30 minutes for lunch) Role Overview Do you enjoy dealing with people, have excellent customer service skills and enjoy working as part of a fun and dynamic team? If "yes", then this may be the perfect role for you! You'll be the first point of contact for anyone visiting or calling into the office and assisting them with their enquiries. In addition to ensuring that everyone receives a first-class experience and service, the successful candidate will be required to support the Sales and Lettings teams with general administration and occasional projects. The successful candidate will need to be computer literate, specifically competent with Microsoft Office and confident in using new software (RPS) for which training will be provided. Please be aware that there will be times when you will be working alone in the office, for example when the rest of the team are out on appointments. Therefore, you will need to demonstrate good initiative and be a strong self-starter. Please note that this role covers a three-day week including Saturdays. A bit more about us Savills culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance. Key Responsibilities of the Role Being the first point of contact both face to face and on the telephone for clients, professional contacts, employees, tenants, suppliers, etc. Manage meeting room requirements Responsible for all incoming and outgoing post Maintaining weekly, monthly and daily records Ensuring the front of house areas are clean and tidy at all times Updating and maintaining the Receptionist Processes and Procedures Manual Assisting the Office Co-ordinator and Office Manager with ad hoc tasks and/or projects This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time Skills, Knowledge and Experience Technical experience: Proficient in Microsoft Word, Excel, PowerPoint and Outlook Educated to GCSE level and above Skills and Knowledge: Previous experience in performing a Receptionist role A proven track record in providing excellent customer service and administrative support Confidentiality and discretion in dealing with all aspects of the role Strong communication skills both verbally and written Excellent attention to detail and organisation skills Ability to multi-task and prioritise Pro-active and flexible approach to work Strong team player: builds relationships and consults with others, quickly establishes trust and credibility Be confident working independently, demonstrating good initiative and be a strong problem solver Diplomatic, friendly and approachable Assessment applicants can expect during selection 1st and 2nd stage interview Personality Profile
Apr 17, 2024
Full time
Location: Norwich Hours: Thursdays and Fridays 8.45am to 5.30pm (one hour for lunch), Saturdays 9am to 4pm (30 minutes for lunch) Role Overview Do you enjoy dealing with people, have excellent customer service skills and enjoy working as part of a fun and dynamic team? If "yes", then this may be the perfect role for you! You'll be the first point of contact for anyone visiting or calling into the office and assisting them with their enquiries. In addition to ensuring that everyone receives a first-class experience and service, the successful candidate will be required to support the Sales and Lettings teams with general administration and occasional projects. The successful candidate will need to be computer literate, specifically competent with Microsoft Office and confident in using new software (RPS) for which training will be provided. Please be aware that there will be times when you will be working alone in the office, for example when the rest of the team are out on appointments. Therefore, you will need to demonstrate good initiative and be a strong self-starter. Please note that this role covers a three-day week including Saturdays. A bit more about us Savills culture is one of trust and respect, teamwork and collaboration. Our teams and our clients benefit when we work together, listening to and learning from each other. Above all, we value the motivation of our people. This is evidenced by our wellbeing offer, our capability to facilitate flexible working and our support to enjoy a healthy work life balance. Key Responsibilities of the Role Being the first point of contact both face to face and on the telephone for clients, professional contacts, employees, tenants, suppliers, etc. Manage meeting room requirements Responsible for all incoming and outgoing post Maintaining weekly, monthly and daily records Ensuring the front of house areas are clean and tidy at all times Updating and maintaining the Receptionist Processes and Procedures Manual Assisting the Office Co-ordinator and Office Manager with ad hoc tasks and/or projects This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time Skills, Knowledge and Experience Technical experience: Proficient in Microsoft Word, Excel, PowerPoint and Outlook Educated to GCSE level and above Skills and Knowledge: Previous experience in performing a Receptionist role A proven track record in providing excellent customer service and administrative support Confidentiality and discretion in dealing with all aspects of the role Strong communication skills both verbally and written Excellent attention to detail and organisation skills Ability to multi-task and prioritise Pro-active and flexible approach to work Strong team player: builds relationships and consults with others, quickly establishes trust and credibility Be confident working independently, demonstrating good initiative and be a strong problem solver Diplomatic, friendly and approachable Assessment applicants can expect during selection 1st and 2nd stage interview Personality Profile
Job Description OTE: £35k-40k - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Cambridge . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Established in 1850, Abbotts is the agent of choice in the Norfolk, Suffolk, Essex and Cambridgeshire property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW02881
Apr 17, 2024
Full time
Job Description OTE: £35k-40k - Uncapped Commission - Company Car/Car AllowanceWe're looking for a highly motivated Lettings Manager to complement our fantastic residential Lettings team in Cambridge . This is a great opportunity for a proven Manager or an established Estate Agent looking for progression and to step in to your first lettings management role. This is a branch that can give you the platform to excel as a manager with a supportive Area Manager and team to help you grow market share and develop your career . What's in it for you as our Lettings Manager? Industry leading training and development Full support and training to become ARLA - NFOPP qualified Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or Car Allowance Key responsibilities of a Lettings Manager Running a profitable and well organised office providing an effective, efficient and professional lettings service to landlords and tenants. Leading by example and delegating tasks with the aim to exceed standards of performance and targets set. Motivating your team and new recruits, ensuring they receive the training and support they need to flourish in their career. Skills and experience required to be a successful Lettings Manager Lettings Manager, Branch Manager, Assistant Manager or a Senior Lettings Negotiator, Senior Sales Negotiator, Estate Agent, Lister, Valuer looking to progress Able to generate new business in a target driven environment Proven experience managing, leading and mentoring a team Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence Established in 1850, Abbotts is the agent of choice in the Norfolk, Suffolk, Essex and Cambridgeshire property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW02881
Lettings Manager - Build to Rent Salary: £40,000 + Discretionary bonus Location: Leeds ? Our client: Cobalt are pleased to be representing one of the industry's leading BTR focused businesses, to help with their recruitment for a Lettings Manager to oversee the lease up of one of their flagship properties in Leeds click apply for full job details
Apr 16, 2024
Full time
Lettings Manager - Build to Rent Salary: £40,000 + Discretionary bonus Location: Leeds ? Our client: Cobalt are pleased to be representing one of the industry's leading BTR focused businesses, to help with their recruitment for a Lettings Manager to oversee the lease up of one of their flagship properties in Leeds click apply for full job details
About Us Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all. Our Journey so Far Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private service users and landlords in North London. But the UK's urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 service users and counting. By bringing together private investors, local authorities, charities, and housing associations in a spirit of trust and a shared commitment to improving service users' lives, we've created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services - a setting where people can begin to thrive again. Our full-service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service. The process begins with private or institutional investors looking for a positive social impact. Once we've helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management, and maintenance, while protecting their capital and yields. We believe everyone deserves a safe place to call home and right now though the UK's housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We're committed to changing that trend, combining profit with purpose. Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need. The Role The Head of Customer Services will be responsible for being a true Customer Service ambassador for the business, taking overall responsibility and accountability for the promotion of the highest standards of Customer Services to our service users. This will be a fast-paced and varied role, covering everything from creating and developing customer service procedures through to complaints management for both service users and external entities. This role would suit someone truly empathetic to our service users' situations who has a desire to make a real difference. Main Duties & Responsibilities Liaising with all Heads of Departments and employees to ensure Stef & Philips provide the highest level of customer service and responsiveness. Having a clear view and understanding of all relevant policies and procedures across departments ensuring our customer service strategies are in line with Stef & Philips guidelines. Developing clear and accessible Service User feedback avenues, with consideration for our vulnerable residents. Acting as an advocate for our residents, ensuring services are delivered with sensitivity, warmth and empathy. Building and maintaining good relationships with internal colleagues, third parties and external organisations alike. Working closely with all Senior Managers and Business Leads to ensure service failures are owned, resolved and solutions are implemented to avoid recurrence. Leading and developing an exceptional Service User complaints experience. Leading response to complex or delicate customer complaints. Implementing a culture of case ownership, prioritising customer outcomes. Collaborating with internal and external stakeholders to learn and develop best practice. Training and providing guidance to the business to highlight customer focus, being empathetic and solutions driven. Preparing and presenting reports to stakeholders. Learning from complaints, to identify and address root causes, leading to service improvements. Ensure full compliance with the Stef & Philips code of conduct, contractual terms and group policies and procedures. Skills & Knowledge Exceptional written and verbal communication skills, with the ability to liaise with everyone ranging from service users to key external stakeholders. Strong administration, organisational, prioritisation, numerical and attention to detail skills. Previous experience in a similar role. Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries. Ability to work effectively in a high-pressure environment. Strong proficiency in the use of MS Office including Outlook, Word, Excel & PowerPoint. Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels. Working on own initiative without close supervision and as part of a team. Working flexibly in responding to the varying demands of the role to achieve agreed outcomes. Exceptional written and verbal communication skills, with the ability to liaise with everyone ranging from service users to key external stakeholders. Ideal but not Essential Experience of using Salesforce or other CRM System. Knowledge & experience working in customer Service or complaints resolution within temporary & emergency accommodation. Knowledge of temporary accommodation government legislation. Experience working with or for a local authority, housing association or housing provider. Benefits 23 days leave, plus bank holidays Additional holiday days for long service - up to 28 days Celebration of tenure 3 years £500 5 years £1000 10 years £5000 Private health insurance with Vitality Birthday off One well-being day off per year Maternity/Paternity Pay Pension schemes increase - after 2 years. Mental health & wellbeing training through the charity Mind Professional Emergency First Aid at work training £500 referral scheme for staff who refer a new employee, paid upon passing probation. Company payday lunch Diversity & Inclusion Stef & Philips is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes, but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not everything, go ahead and apply. We'd still love to hear from you! How to Apply: Complete our online application process by uploading your details here:
Apr 16, 2024
Full time
About Us Choosing to work at Stef & Philips is about more than just having a job. All members of our team share the same goal: to help improve the lives of vulnerable people around the UK, by delivering safe, suitable homes and vital services for the homeless, backed by investors who care. This people-centred ethos is reflected in our company culture; we prioritise wellbeing, inclusion, and opportunity for all. Our Journey so Far Stef & Philips began life in 2006 as a traditional family-run lettings agent, servicing private service users and landlords in North London. But the UK's urgent need for good quality social housing had a profound impact on our Founder and CEO, Chris Philippou. In 2012 he acted on that need, and we now operate UK-wide with over 3800 accommodation units, 5500 service users and counting. By bringing together private investors, local authorities, charities, and housing associations in a spirit of trust and a shared commitment to improving service users' lives, we've created a versatile, end-to-end model that delivers fit-for-purpose accommodation and services - a setting where people can begin to thrive again. Our full-service approach is unique. All work is carried out by dedicated in-house teams to ensure reliable, high-quality service. The process begins with private or institutional investors looking for a positive social impact. Once we've helped them to source and acquire the right property, our construction arm remodels and refurbishes it to our exacting quality standards. We also sign a lease with the investor to handle lettings, management, and maintenance, while protecting their capital and yields. We believe everyone deserves a safe place to call home and right now though the UK's housing crisis is getting worse, with homelessness forecast to double over the next 25 years. We're committed to changing that trend, combining profit with purpose. Our roots as a family business remain at the core of who we are, as do the values that go with it, and our commitment to helping vulnerable people get the housing help they need. The Role The Head of Customer Services will be responsible for being a true Customer Service ambassador for the business, taking overall responsibility and accountability for the promotion of the highest standards of Customer Services to our service users. This will be a fast-paced and varied role, covering everything from creating and developing customer service procedures through to complaints management for both service users and external entities. This role would suit someone truly empathetic to our service users' situations who has a desire to make a real difference. Main Duties & Responsibilities Liaising with all Heads of Departments and employees to ensure Stef & Philips provide the highest level of customer service and responsiveness. Having a clear view and understanding of all relevant policies and procedures across departments ensuring our customer service strategies are in line with Stef & Philips guidelines. Developing clear and accessible Service User feedback avenues, with consideration for our vulnerable residents. Acting as an advocate for our residents, ensuring services are delivered with sensitivity, warmth and empathy. Building and maintaining good relationships with internal colleagues, third parties and external organisations alike. Working closely with all Senior Managers and Business Leads to ensure service failures are owned, resolved and solutions are implemented to avoid recurrence. Leading and developing an exceptional Service User complaints experience. Leading response to complex or delicate customer complaints. Implementing a culture of case ownership, prioritising customer outcomes. Collaborating with internal and external stakeholders to learn and develop best practice. Training and providing guidance to the business to highlight customer focus, being empathetic and solutions driven. Preparing and presenting reports to stakeholders. Learning from complaints, to identify and address root causes, leading to service improvements. Ensure full compliance with the Stef & Philips code of conduct, contractual terms and group policies and procedures. Skills & Knowledge Exceptional written and verbal communication skills, with the ability to liaise with everyone ranging from service users to key external stakeholders. Strong administration, organisational, prioritisation, numerical and attention to detail skills. Previous experience in a similar role. Excellent interpersonal skills, with the ability to communicate effectively and maintain appropriate professional boundaries. Ability to work effectively in a high-pressure environment. Strong proficiency in the use of MS Office including Outlook, Word, Excel & PowerPoint. Strong team ethic, with the proven ability to work effectively and collaboratively within a team or independently with individuals at all levels. Working on own initiative without close supervision and as part of a team. Working flexibly in responding to the varying demands of the role to achieve agreed outcomes. Exceptional written and verbal communication skills, with the ability to liaise with everyone ranging from service users to key external stakeholders. Ideal but not Essential Experience of using Salesforce or other CRM System. Knowledge & experience working in customer Service or complaints resolution within temporary & emergency accommodation. Knowledge of temporary accommodation government legislation. Experience working with or for a local authority, housing association or housing provider. Benefits 23 days leave, plus bank holidays Additional holiday days for long service - up to 28 days Celebration of tenure 3 years £500 5 years £1000 10 years £5000 Private health insurance with Vitality Birthday off One well-being day off per year Maternity/Paternity Pay Pension schemes increase - after 2 years. Mental health & wellbeing training through the charity Mind Professional Emergency First Aid at work training £500 referral scheme for staff who refer a new employee, paid upon passing probation. Company payday lunch Diversity & Inclusion Stef & Philips is built on acceptance, respect, and inclusion, where everyone feels that they belong and can make a meaningful contribution. We encourage applicants regardless of religion, ethnicity, nationality, disability status, sex, sexual orientation, gender identity, family, or parental status. If you need any assistance or accommodation during the recruitment process, please let us know. We'd be delighted if you tick off all our boxes, but we also believe it's just as important we tick all of yours. If you think you have most of what we're looking for but not everything, go ahead and apply. We'd still love to hear from you! How to Apply: Complete our online application process by uploading your details here:
Centre Manager Department: Flex Employment Type: Full Time Location: Putney Compensation: £32,000 - £40,000 / year Description MAPP is a market leader for UK commercial property management. It manages around £28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT. In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry. RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests. While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring! Title, Team and Role Summary Title : Centre Manager Team : RE-DEFINED - London Who Does This Role Report Into? Regional General Manager / London Portfolio Manager Role Summary / Purpose and Scope RE-DEFINED's rapidly growing portfolio requires a Centre Manager! The face of RE-DEFINED, this front of house role gives the Centre it's personality and puts life and soul into everyday occupation for our guests, while also assisting the General Manager and the Operations Manager in all aspects of service delivery and site performance. This person should have at least 2 years on the ground operational experience be it within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality. The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance and ensuring our space is safe and compliant. Being highly personable and friendly, the ideal candidate listens to our occupiers, and will also be able to spot opportunities to enhance services, and occupier satisfaction. This role will work closely with, and report to the General Manager or Portfolio Manager and be supported by the Operations Manager, as well as the wider RE-DEFINED and MAPP team Skills, Knowledge and Values Skills (People & Technical) You are the Centre Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do It's all about the people in the Centre. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding. Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them; Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful Being house proud and thinking about what can be improved Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements. Your are self-motivated, diligent, enthusiastic and approachable A friendly, welcoming and efficient running of the front of house A focus on occupier satisfaction Implementation of events schedule (local leaders, networking, drinks, morning meditation etc) Having an understanding of buildings specification, space availability and pricing in order to give tours to perspective occupiers from time-to-time Input when reviewing processes and supporting systems Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Experience and Salary Level of Experience / Certifications: At least 2 years on the ground operational experience within a multi let/hospitality/membership experience Working Hours: 37.5 per week Salary Range (Based on Experience) £30,000 to £38,000 per annum, depending on experience.
Apr 16, 2024
Full time
Centre Manager Department: Flex Employment Type: Full Time Location: Putney Compensation: £32,000 - £40,000 / year Description MAPP is a market leader for UK commercial property management. It manages around £28 billion of business space and 5,000 occupiers for a variety of leading funds, REITs and Real Estate investors. MAPP is over 25 years old, B Corp, and in 2023 became an EOT. In Feb 2022, MAPP acquired RE-DEFINED to broaden the offer and resources required to scale in the fast moving Flex industry. RE-DEFINED operates flex workspaces within a variety of clients buildings. Services range from design and build to marketing and lettings, and of course pure operations; onboarding occupiers and delivering great services to occupiers, their staff and guests. While RE-DEFINED operates in many MAPP managed buildings, it also operates in those with other property managers in place, and as a result RE-DEFINED is growing rapidly, and we are hiring! Title, Team and Role Summary Title : Centre Manager Team : RE-DEFINED - London Who Does This Role Report Into? Regional General Manager / London Portfolio Manager Role Summary / Purpose and Scope RE-DEFINED's rapidly growing portfolio requires a Centre Manager! The face of RE-DEFINED, this front of house role gives the Centre it's personality and puts life and soul into everyday occupation for our guests, while also assisting the General Manager and the Operations Manager in all aspects of service delivery and site performance. This person should have at least 2 years on the ground operational experience be it within a flexible workspace (i.e. co-working centre), multi-let business space or wider hospitality. The key responsibilities are; occupier satisfaction and on-boarding, day to day supplier relationships, as well as assisting with sales performance and ensuring our space is safe and compliant. Being highly personable and friendly, the ideal candidate listens to our occupiers, and will also be able to spot opportunities to enhance services, and occupier satisfaction. This role will work closely with, and report to the General Manager or Portfolio Manager and be supported by the Operations Manager, as well as the wider RE-DEFINED and MAPP team Skills, Knowledge and Values Skills (People & Technical) You are the Centre Champion! By being an advocate for the occupiers at every step, you'll help the rest of the team keep the customer at the heart of everything we do It's all about the people in the Centre. You need to forge friendly but trusting relationships with them. Seek opportunities to engage with occupiers and get a true understanding. Ensuring a warm welcome, full of your character for everyone who comes through the doors, forging relationships, remembering names, and implementing little touches that make people smile and (fleetingly) forget the pressures on them; Owning and embracing the welcome experience and front of house areas, driving standards to make the spaces sparkling, comfortable, welcoming, memorable and useful Being house proud and thinking about what can be improved Regularly reviewing all building amenities and engaging with occupiers through meetings and surveys to identify changes in requirements. Your are self-motivated, diligent, enthusiastic and approachable A friendly, welcoming and efficient running of the front of house A focus on occupier satisfaction Implementation of events schedule (local leaders, networking, drinks, morning meditation etc) Having an understanding of buildings specification, space availability and pricing in order to give tours to perspective occupiers from time-to-time Input when reviewing processes and supporting systems Monitoring statutory and internal compliance, including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements Values & Behaviour Exhibition of MAPP Values :Avoid Ambiguity, Appreciative, Adventurous, Authentic and Accountable Self Management including showing initiative, being proactive and meeting deadlines Embracing Change including Technology Engaging with the Big Picture Great service delivery including working in partnership with internal and external individuals and good communicating in written and verbally Achieving Results and Prioritise Work including attention to delivery to all stakeholders Innovative Solutions and Problem Solving Developing Self and Others and willing to Learn Interpersonal and Relationship skills capable of communicating at various levels including meetings with occupiers, client, supplier and wider stakeholders. Experience and Salary Level of Experience / Certifications: At least 2 years on the ground operational experience within a multi let/hospitality/membership experience Working Hours: 37.5 per week Salary Range (Based on Experience) £30,000 to £38,000 per annum, depending on experience.
Connells Group are looking for motivated Accounts Administrators to join their busy Client Accounts team in Leighton Buzzard . Our Accounts Administrators provide support to our Lettings Branches, Landlords and Tenants. If you enjoy working as part of a team, are interested in accounts or administration and are dedicated in providing a high level of service, then this could be the role for you! You will be responsible for: Check property, landlord & tenant details on client accounts computer system and ensure all charges for fees are correctly raised Process renewals, terminations of tenancies and return of deposits Perform other administration tasks related to the letting of properties Process supplier invoices and handle queries from suppliers Ensure all funds received are identified and allocated correctly Process rents received and remit to landlord daily by Faster Payments & Cheque Perform bank and fee reconciliations Produce statements to landlords detailing transactions on account Process requests from internal and external customers Handle queries coming into the department via phone and email in a timely and professional manner Be responsible for ensuring that all tasks carried out are in line with internal processes and meet current legislation Ad hoc duties as required by line manager Your experience and skills will include: Excellent communication and customer service skills with the confidence to deal with challenging queries via phone and email Excellent PC and related technology skills Excellent writing skills Good analytical ability Ability to stay calm under pressure and work to tight deadlines Flexible approach to working especially at peak times such as month end Basic accounts/bookkeeping background an advantage but not necessary About Connells Group Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00326
Apr 16, 2024
Full time
Connells Group are looking for motivated Accounts Administrators to join their busy Client Accounts team in Leighton Buzzard . Our Accounts Administrators provide support to our Lettings Branches, Landlords and Tenants. If you enjoy working as part of a team, are interested in accounts or administration and are dedicated in providing a high level of service, then this could be the role for you! You will be responsible for: Check property, landlord & tenant details on client accounts computer system and ensure all charges for fees are correctly raised Process renewals, terminations of tenancies and return of deposits Perform other administration tasks related to the letting of properties Process supplier invoices and handle queries from suppliers Ensure all funds received are identified and allocated correctly Process rents received and remit to landlord daily by Faster Payments & Cheque Perform bank and fee reconciliations Produce statements to landlords detailing transactions on account Process requests from internal and external customers Handle queries coming into the department via phone and email in a timely and professional manner Be responsible for ensuring that all tasks carried out are in line with internal processes and meet current legislation Ad hoc duties as required by line manager Your experience and skills will include: Excellent communication and customer service skills with the confidence to deal with challenging queries via phone and email Excellent PC and related technology skills Excellent writing skills Good analytical ability Ability to stay calm under pressure and work to tight deadlines Flexible approach to working especially at peak times such as month end Basic accounts/bookkeeping background an advantage but not necessary About Connells Group Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00326
Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Moreton, Merseyside. Our Customer Service Advisors provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations. You will be responsible for: Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised Process renewals, terminations of tenancies and return of deposits Ensure all funds received are identified and allocated correctly Process rents received and remit to landlord daily by Faster Payments & Cheque Produce statements to landlords detailing transactions on account Process requests from landlord/ tenant/branch/LSC Ad hoc duties as required by line manager Your experience and skills will include: Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail Excellent PC and related technology skills Excellent writing skills Good analytical ability Ability to stay calm under pressure and work to tight deadlines Flexible approach to working Basic accounts/bookkeeping background an advantage but not necessary About Connells Group Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00331
Apr 16, 2024
Full time
Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Moreton, Merseyside. Our Customer Service Advisors provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations. You will be responsible for: Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised Process renewals, terminations of tenancies and return of deposits Ensure all funds received are identified and allocated correctly Process rents received and remit to landlord daily by Faster Payments & Cheque Produce statements to landlords detailing transactions on account Process requests from landlord/ tenant/branch/LSC Ad hoc duties as required by line manager Your experience and skills will include: Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail Excellent PC and related technology skills Excellent writing skills Good analytical ability Ability to stay calm under pressure and work to tight deadlines Flexible approach to working Basic accounts/bookkeeping background an advantage but not necessary About Connells Group Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 600 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CF00331
Property Manager wanted urgently. Property Manager to 27k + car/allowance Annual bonus. Mon to Fri 9 to 5, no weekends. This client is an independent, established and leading Estate Agent in East London, with 2 offices in that area. Offering residential sales, lettings, and guaranteed rent schemes, as well as commercial and residential property management services. All their staff are highly qualified in the Property market and aim to deliver the very best customer experience for you. The Property Manager will be able to demonstrate strong communication skills and show confidence in terms of dealing with tenants. This role is for their Social Housing Division and you will be responsible for a portfolio of around 150 properties. In return, our client offers a competitive salary package and an opportunity to work for a well respected and established company. Skills: The skills required for this Property Manager role will include: Previous Property Management experience, 1 year + for the Property Manager Sound knowledge of Lettings Legislation(s) High level of customer service Professional telephone manner Well-presented and well-spoken Self-Motivated and efficient Confident team player Clean UK Drivers Licence. We have been recruiting for this well esteemed company for some time now and staff retention is very good. If you think you have the skills necessary to be a success in this Property Manager role please click apply. For any additional information get in touch 5Q Consultancy acts as an employment agency for permanent recruitment for this role.
Apr 16, 2024
Full time
Property Manager wanted urgently. Property Manager to 27k + car/allowance Annual bonus. Mon to Fri 9 to 5, no weekends. This client is an independent, established and leading Estate Agent in East London, with 2 offices in that area. Offering residential sales, lettings, and guaranteed rent schemes, as well as commercial and residential property management services. All their staff are highly qualified in the Property market and aim to deliver the very best customer experience for you. The Property Manager will be able to demonstrate strong communication skills and show confidence in terms of dealing with tenants. This role is for their Social Housing Division and you will be responsible for a portfolio of around 150 properties. In return, our client offers a competitive salary package and an opportunity to work for a well respected and established company. Skills: The skills required for this Property Manager role will include: Previous Property Management experience, 1 year + for the Property Manager Sound knowledge of Lettings Legislation(s) High level of customer service Professional telephone manner Well-presented and well-spoken Self-Motivated and efficient Confident team player Clean UK Drivers Licence. We have been recruiting for this well esteemed company for some time now and staff retention is very good. If you think you have the skills necessary to be a success in this Property Manager role please click apply. For any additional information get in touch 5Q Consultancy acts as an employment agency for permanent recruitment for this role.