Apr 16, 2024
Full time
My client, a social housing provider, seek an experienced Property Services Scheduler to start an ongoing booking asap! Job purpose and background The client undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via their inhouse team and a variety of contractors and service providers who are employed on their behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The administration team provides support across the property services directorate and consists of the following main areas: scheduling, compliance contracts and teams supporting the heating, electric, asbestos, maintenance and responsive operations. This role is responsible for the provision of effective and efficient administration surrounding the scheduling of repairs, services, compliance works and other technical projects. Principle outputs & responsibilities Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner Work as part of a high performing team and ensure your actions are supportive of the team being successful Answers phones, emails, CRM cases and schedules and confirms appointments, and inputs data into the system Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). Phoning residents to ensure access is gained for works Work with emergency appointments and resolve scheduling conflicts Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor' review and contractor payment Escalate any operatives/ contractors' issues to the relevant surveyor/ Head of Service Ensuring you have the "first time fix" approach Assisting operatives/ supervisors / surveyors Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service Maintaining the team inbox and the CRM cases and answering queries. Updating the system with relevant information and create reports for analysis Other administrative duties to support Property Services and liaising with other departments where necessary. Any other reasonable duties to support service delivery Essential knowledge, skills and experience Good level IT skills and literacy Good communication skills, both oral and written Self-motivated, resilient, assertive and confident Proven experience of excellent customer service skills Excellent organisational skills We are looking for staff who have experience interacting with customers in a housing scheduling team set up and are confident speaking to customers. Contact centre experience desired - housing and scheduling would be a bonus. Immediate start Ongoing booking £15.52 paye per hour Full time Mon to Fri Based London NW1