Role Purpose: To provide a comprehensive business support service with the Adult Social Care Directorate.The role holder will ensure that systems are in place and input data into appropriate databases and manual records to keep the records up-to-date and accurate to agreed procedures and standards.The role will require providing factual and reliable advice on all areas of business support for which the ASC Workforce Strategy & Business Support Team is responsible. The role holder will support senior team members and service managers to ensure projects are delivered in a timely manner and to a high standard. The role holder will perform accurate and timely employee administration and transaction processes, to agreed procedures and standards, also including minute taking as directed. Work Context: The post sits within Adult Social Care in the Comms & Ops service. The post will primarily support the C&O service ranging from front line teams and back office support teams.The role is a key part of the ASC Workforce Strategy & Business Support Team and will work with colleagues and stakeholders to ensure processes and procedures are maintained at all times. The role holder will also be expected to highlight and contribute to the continuous improvement needs of the team to ensure the team continues to effectively support the service. The role holder will support more senior staff by executing the detailed processes entailed in specific aspects of business, financial, facilities and HR administration and will be fully versed in all the procedures of their specialism. The role holder will be subject to supervision but will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day, timescales. Representative Accountabilities: Analysis, Reporting & Documentation Provide and manipulate data for statistical purposes and run and present standard reports. Prepare and dispatch a range of correspondence/documents to facilitate efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.Customer Service & Support Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service.Planning & Organising Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of internal/ external meetings and activities to support a high standard of office organisation. Plan and prioritise own week-to-week work activities, to ensure operational efficiency. Refer to more senior colleagues for prioritisation of nonstandard work.Finance/Resource Management Follow established ordering procedures to ensure adequate resources are available.Work with others Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues. Communicate and liaise with service users and/or external contacts, usually through established routine connections as own section of work requires.People Management Guide junior staff in duties to facilitate their development and ensure routines observed. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. Experience and Personal Characteristics: Familiar with one or more of the specific processes used in the relevant discipline. Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures. Competent in a range of IT tools. Ability to work with others to improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers. Good administrative /organisational and analytical skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Experience of maintaining business processes and systems. Ability to guide and support less experienced or more junior colleagues (for some roles). We are looking for a Senior Business Support Assistant to join our team. Our team manage a range of business, staffing and recruitment activities across the Adult Social Care Directorate, for and on behalf of our front line managers. This means they can focus on making a difference to the residents of Surrey. Our job profiles will tell you what you'll be doing, but more important to us is how you'll do it. We want people who are self-motivated and committed to working in partnership with others, from junior colleagues and peers to the most senior leaders in the council. The role is fast paced, but we offer a thorough induction and support program to help you learn new processes. Experience of administering and/or supporting an end-to-end recruitment process would be desirable but is not essential. We are looking for some who is committed and holds the value of being the best you can be on a day-to-day basis. You will need to be a strong administrator with an eye for detail and able to manage several processes at once and manage changing priorities and deadlines. Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Apr 18, 2024
Full time
Role Purpose: To provide a comprehensive business support service with the Adult Social Care Directorate.The role holder will ensure that systems are in place and input data into appropriate databases and manual records to keep the records up-to-date and accurate to agreed procedures and standards.The role will require providing factual and reliable advice on all areas of business support for which the ASC Workforce Strategy & Business Support Team is responsible. The role holder will support senior team members and service managers to ensure projects are delivered in a timely manner and to a high standard. The role holder will perform accurate and timely employee administration and transaction processes, to agreed procedures and standards, also including minute taking as directed. Work Context: The post sits within Adult Social Care in the Comms & Ops service. The post will primarily support the C&O service ranging from front line teams and back office support teams.The role is a key part of the ASC Workforce Strategy & Business Support Team and will work with colleagues and stakeholders to ensure processes and procedures are maintained at all times. The role holder will also be expected to highlight and contribute to the continuous improvement needs of the team to ensure the team continues to effectively support the service. The role holder will support more senior staff by executing the detailed processes entailed in specific aspects of business, financial, facilities and HR administration and will be fully versed in all the procedures of their specialism. The role holder will be subject to supervision but will be expected to organise their own workload and set their own priorities within short, e.g. day-to-day, timescales. Representative Accountabilities: Analysis, Reporting & Documentation Provide and manipulate data for statistical purposes and run and present standard reports. Prepare and dispatch a range of correspondence/documents to facilitate efficient response to enquiries and timely conclusion of any process connected with the defined area of activity.Customer Service & Support Deliver a range of administrative and/or customer/consultancy services in support of existing systems or processes to agreed standards, to maximise service quality and continuity. Receive and respond to everyday enquiries from colleagues and customers to provide a timely, courteous and effective service.Planning & Organising Support a group of senior staff/service team, ensuring confidentiality, and assisting in the effective organisation of internal/ external meetings and activities to support a high standard of office organisation. Plan and prioritise own week-to-week work activities, to ensure operational efficiency. Refer to more senior colleagues for prioritisation of nonstandard work.Finance/Resource Management Follow established ordering procedures to ensure adequate resources are available.Work with others Maintain a network of contacts, knowing who to liaise with on key issues to report on and resolve issues. Communicate and liaise with service users and/or external contacts, usually through established routine connections as own section of work requires.People Management Guide junior staff in duties to facilitate their development and ensure routines observed. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity. Health, Safety & Welfare: To maintain high standards of Health, Safety and Welfare at work and take reasonable care for the health and safety of themselves and others. Experience and Personal Characteristics: Familiar with one or more of the specific processes used in the relevant discipline. Ability to apply relevant health and safety, equality and diversity, and other County/Service policies and procedures. Competent in a range of IT tools. Ability to work with others to improve customer service. Good written and oral communication skills with the ability to build sound relationships with customers. Good administrative /organisational and analytical skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Previous relevant work experience. Experience of maintaining business processes and systems. Ability to guide and support less experienced or more junior colleagues (for some roles). We are looking for a Senior Business Support Assistant to join our team. Our team manage a range of business, staffing and recruitment activities across the Adult Social Care Directorate, for and on behalf of our front line managers. This means they can focus on making a difference to the residents of Surrey. Our job profiles will tell you what you'll be doing, but more important to us is how you'll do it. We want people who are self-motivated and committed to working in partnership with others, from junior colleagues and peers to the most senior leaders in the council. The role is fast paced, but we offer a thorough induction and support program to help you learn new processes. Experience of administering and/or supporting an end-to-end recruitment process would be desirable but is not essential. We are looking for some who is committed and holds the value of being the best you can be on a day-to-day basis. You will need to be a strong administrator with an eye for detail and able to manage several processes at once and manage changing priorities and deadlines. Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
DHL Global Forwarding Graduate 2024 Starting at £30,.5 hours per week, Mon-Fri Hayes and Chertsey Want to work for a global business, who are consistently recognised as a Top Employer? Well great news! DHL Global Forwarding are opening their graduate scheme for 2024. As a Graduate, you'll embark on a journey of learning and growth, contributing your talents to shape the future of our UK business. Join a team of passionate experts and gain invaluable experience across various departments in our freight forwarding business, backed by the latest technology. We offer a supportive culture, providing investments into your training and development. Location: Hayes and Chertsey office with occasional travel within the UK. What We Offer: Salary starting at £30,500, then £32,000 in Year 2 with another increase in Year 3! Comprehensive benefits package, including 25 days holiday + Bank Holidays, pension scheme, and retail discounts Realistic career progression - some of our most successful managers have started as graduates Hands-on experience in a fast-paced environment Personalised performance feedback and development planning Mentorship from senior management Opportunity to work for a Top Employer and Great Place to Work Programme Overview: This is a 36-month Fixed Term Contract with potential for a permanent placement. Year 1-2: 6x 4-month rotational placements in key departments including Operations, Products and Key Functions (such as Finance, Sales and Industrial Projects) Year 3: Final year specialisation in Air Freight Operations Requirements: 2:1 or above degree in related disciplines (economics, business management, logistics, etc.) Valid UK driving license with the mobility to travel within the UK to deliver projects Fluent in verbal and written English Passion to work for DHL and within the Freight Forwarding/Logistics industry Desired Skills: Strong interest in Air Freight forwarding and developing a career in logistics Customer-centric mindset with innovative thinking Proactive attitude and adaptability to change Excellent communication and interpersonal skills Proficiency in problem-solving and time management Who is DHL Global Forwarding: DHL Global Forwarding is part of the Deutsche Post DHL Group, with a global network spanning over 190 countries. We specialise in Air, Ocean, and Rail Freight, offering end-to-end solutions tailored to our customers' needs. You name it, we've shipped it - from brown bears, to aircraft engines, to lifesaving medicines! With a legacy dating back to 1815, we are experts in delivering excellence in logistics. Our values of Passion, Entrepreneurship, Excellence, and Teamwork drive us forward every day. Our Air Freight Department: The Air Freight department specialises in delivering efficient and reliable air transportation solutions to customers. Their services include express delivery, charter services as well as specialising in handling perishable or hazardous goods and catering diverse shipment needs. Utilising DHL's vast global network and partnerships with major airlines, they offer comprehensive coverage and competitive rates. Their end-to-end solutions include customs clearance, documentation, and track-and-trace capabilities, ensuring real-time visibility of shipments. Committed to fast and secure delivery, the team focus on optimising transit times and minimising costs for customers. Click "Apply" and our recruitment team will be in touch! Application deadline: 9th May 2024. Don't miss this opportunity to launch your career with DHL Global Forwarding, where Excellence is Simply Delivered. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds - irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
Apr 18, 2024
Full time
DHL Global Forwarding Graduate 2024 Starting at £30,.5 hours per week, Mon-Fri Hayes and Chertsey Want to work for a global business, who are consistently recognised as a Top Employer? Well great news! DHL Global Forwarding are opening their graduate scheme for 2024. As a Graduate, you'll embark on a journey of learning and growth, contributing your talents to shape the future of our UK business. Join a team of passionate experts and gain invaluable experience across various departments in our freight forwarding business, backed by the latest technology. We offer a supportive culture, providing investments into your training and development. Location: Hayes and Chertsey office with occasional travel within the UK. What We Offer: Salary starting at £30,500, then £32,000 in Year 2 with another increase in Year 3! Comprehensive benefits package, including 25 days holiday + Bank Holidays, pension scheme, and retail discounts Realistic career progression - some of our most successful managers have started as graduates Hands-on experience in a fast-paced environment Personalised performance feedback and development planning Mentorship from senior management Opportunity to work for a Top Employer and Great Place to Work Programme Overview: This is a 36-month Fixed Term Contract with potential for a permanent placement. Year 1-2: 6x 4-month rotational placements in key departments including Operations, Products and Key Functions (such as Finance, Sales and Industrial Projects) Year 3: Final year specialisation in Air Freight Operations Requirements: 2:1 or above degree in related disciplines (economics, business management, logistics, etc.) Valid UK driving license with the mobility to travel within the UK to deliver projects Fluent in verbal and written English Passion to work for DHL and within the Freight Forwarding/Logistics industry Desired Skills: Strong interest in Air Freight forwarding and developing a career in logistics Customer-centric mindset with innovative thinking Proactive attitude and adaptability to change Excellent communication and interpersonal skills Proficiency in problem-solving and time management Who is DHL Global Forwarding: DHL Global Forwarding is part of the Deutsche Post DHL Group, with a global network spanning over 190 countries. We specialise in Air, Ocean, and Rail Freight, offering end-to-end solutions tailored to our customers' needs. You name it, we've shipped it - from brown bears, to aircraft engines, to lifesaving medicines! With a legacy dating back to 1815, we are experts in delivering excellence in logistics. Our values of Passion, Entrepreneurship, Excellence, and Teamwork drive us forward every day. Our Air Freight Department: The Air Freight department specialises in delivering efficient and reliable air transportation solutions to customers. Their services include express delivery, charter services as well as specialising in handling perishable or hazardous goods and catering diverse shipment needs. Utilising DHL's vast global network and partnerships with major airlines, they offer comprehensive coverage and competitive rates. Their end-to-end solutions include customs clearance, documentation, and track-and-trace capabilities, ensuring real-time visibility of shipments. Committed to fast and secure delivery, the team focus on optimising transit times and minimising costs for customers. Click "Apply" and our recruitment team will be in touch! Application deadline: 9th May 2024. Don't miss this opportunity to launch your career with DHL Global Forwarding, where Excellence is Simply Delivered. We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds - irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.
Stock Operations Manager Magna Park Central £44,342 per annum, 33 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Role Relationships mean everything to us, and this one is particularly special. You'll have a critical part to play in our team, supporting aftermarket operation and strategy, delivering operational excellence and continuous improvement in a fast paced environment.As Stock Operations Manager, you will be working as an integral member of the Stock and Space Planning team to maintain and improve all aspects of a multi-user site stock integrity. As part of your key responsibilities, you will: Drive operational excellence by utilising the Unipart Way Principles, tools and techniques, ensuring all agreed SLA and KPI's are consistently achieved Drive for continuous improvement within the site; continuously driving to reduce shrinkage by process improvement, and monitoring of results - in addition, ensure the Company has a reduced stock liability commercially through procedural compliance Be accountable for resource scheduling including recruitment, training / development and succession planning of the resources required to fulfil the requirements of the Client, within budget Be responsible for continuous improvement of employee engagement and development plans to address issues arising from employee engagement feedback Have overall responsibility for operational resilience within movement and control of all stocks and status Reduce company stock liability through cyclical PI and policing the inbound, fulfilment, returns and repair stock movements Plan and deliver annual stock takes Ensure robust process improvements are in place to reduce stock/financial liability within the business Use procedures to comply with SOX requirements as well as internal requirements Highlight any critical level or serious issues to the Senior Management Team Identify and project manage corrective actions across operations to ensure the business has the most efficient systems in regard to stock at all times Support the succession planning and development of the team to compliment the departments strategy and meet the business' needs Support commercial with new implementation Manage and motivate a team, setting clear KPI's and objectives to ensure high standards of achievements Ensure that the Unipart Way principles, systems, tools and techniques are driving cost reduction and quality benefits Implement Unipart Way plans and subsequently coach, mentor and support the delivery of the Unipart Way across the Stock and Space team About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Stock management experience People management skills and experience Admin Skills, PC Literate in all Microsoft packages including Google Suite Customer focus Continuous improvement Decision making Excellent communication skills both written and verbal Analytical and problem solving capabilities Excel and data analysis Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may have experience in the following: Inventory Control Supervisor, Warehouse Operations Lead, Stock Manager, Inventory Controller, Logistics Operations Supervisor, Supply Chain Operations Manager, Inventory Management Coordinator, Distribution Centre Manager, Stock Control Team Leader, Inventory Optimisation Manager, etc. REF-
Apr 18, 2024
Full time
Stock Operations Manager Magna Park Central £44,342 per annum, 33 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Role Relationships mean everything to us, and this one is particularly special. You'll have a critical part to play in our team, supporting aftermarket operation and strategy, delivering operational excellence and continuous improvement in a fast paced environment.As Stock Operations Manager, you will be working as an integral member of the Stock and Space Planning team to maintain and improve all aspects of a multi-user site stock integrity. As part of your key responsibilities, you will: Drive operational excellence by utilising the Unipart Way Principles, tools and techniques, ensuring all agreed SLA and KPI's are consistently achieved Drive for continuous improvement within the site; continuously driving to reduce shrinkage by process improvement, and monitoring of results - in addition, ensure the Company has a reduced stock liability commercially through procedural compliance Be accountable for resource scheduling including recruitment, training / development and succession planning of the resources required to fulfil the requirements of the Client, within budget Be responsible for continuous improvement of employee engagement and development plans to address issues arising from employee engagement feedback Have overall responsibility for operational resilience within movement and control of all stocks and status Reduce company stock liability through cyclical PI and policing the inbound, fulfilment, returns and repair stock movements Plan and deliver annual stock takes Ensure robust process improvements are in place to reduce stock/financial liability within the business Use procedures to comply with SOX requirements as well as internal requirements Highlight any critical level or serious issues to the Senior Management Team Identify and project manage corrective actions across operations to ensure the business has the most efficient systems in regard to stock at all times Support the succession planning and development of the team to compliment the departments strategy and meet the business' needs Support commercial with new implementation Manage and motivate a team, setting clear KPI's and objectives to ensure high standards of achievements Ensure that the Unipart Way principles, systems, tools and techniques are driving cost reduction and quality benefits Implement Unipart Way plans and subsequently coach, mentor and support the delivery of the Unipart Way across the Stock and Space team About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Stock management experience People management skills and experience Admin Skills, PC Literate in all Microsoft packages including Google Suite Customer focus Continuous improvement Decision making Excellent communication skills both written and verbal Analytical and problem solving capabilities Excel and data analysis Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may have experience in the following: Inventory Control Supervisor, Warehouse Operations Lead, Stock Manager, Inventory Controller, Logistics Operations Supervisor, Supply Chain Operations Manager, Inventory Management Coordinator, Distribution Centre Manager, Stock Control Team Leader, Inventory Optimisation Manager, etc. REF-
Sales Account Manager Salary £38,000-£45,000 (based on experience) plus uncapped commission - OTE £70,000 Based in Leeds LS10, West Yorkshire Permanent: Full Time Profile Our client, based on the outskirts of Leeds, has been established for over 25 years and is the largest specialist manufacturer of furniture for the UK Hospitality Industry. They manufacture and fit out Hotels with bespoke furniture for clients such as Hilton, Sheraton, IHG, Marriott & Hard Rock. They are looking for a self-measured, proactive, results orientated, and loyal Sales Account Manager to join our sales team. If you have experience or a background working in the furniture industry through sales, estimating or designing this could be for you. Job Purpose To account manage hotel groups and established customers to maximise future sales To win orders to supply furniture to prestigious hotel developments in the UK To build and maintain relationships with clients both existing and new. Develop client relationships ranging from international hotel groups & main contractors, to designers, hotel owners & project management companies. Responsibilities but not limited to: Reporting on accounts progress to management Maintain extensive knowledge of current market conditions Face to face meetings with prospective and current clients Following up on leads which you will generate and have provided Prospecting and acquiring new trade business accounts Research organizations and reach out to the appropriate person Quoting for and winning orders for Hotel Bedroom Furniture Reporting on accounts progress to management Phone calls to establish prospective clients to generate leads Essential Skills & qualification An ambitious, determined, self-starter Tenacity and drive to seek new business and exceed targets Willingness to learn about hotel furniture UK driving licence & willing to travel throughout the UK Experience of selling furniture is preferred but it is not essential. Excellent telephone manner and strong verbal and written communication skills Competent computer skills, and experience with Excel and CRM software would be preferred. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you are self-motivated, flexible and are looking to progress within a fantastic company, then please send your cv to apply for this Sales Account Manager role . This role has previously been advertised. please do not apply again as your details have already been considered INDLS
Apr 18, 2024
Full time
Sales Account Manager Salary £38,000-£45,000 (based on experience) plus uncapped commission - OTE £70,000 Based in Leeds LS10, West Yorkshire Permanent: Full Time Profile Our client, based on the outskirts of Leeds, has been established for over 25 years and is the largest specialist manufacturer of furniture for the UK Hospitality Industry. They manufacture and fit out Hotels with bespoke furniture for clients such as Hilton, Sheraton, IHG, Marriott & Hard Rock. They are looking for a self-measured, proactive, results orientated, and loyal Sales Account Manager to join our sales team. If you have experience or a background working in the furniture industry through sales, estimating or designing this could be for you. Job Purpose To account manage hotel groups and established customers to maximise future sales To win orders to supply furniture to prestigious hotel developments in the UK To build and maintain relationships with clients both existing and new. Develop client relationships ranging from international hotel groups & main contractors, to designers, hotel owners & project management companies. Responsibilities but not limited to: Reporting on accounts progress to management Maintain extensive knowledge of current market conditions Face to face meetings with prospective and current clients Following up on leads which you will generate and have provided Prospecting and acquiring new trade business accounts Research organizations and reach out to the appropriate person Quoting for and winning orders for Hotel Bedroom Furniture Reporting on accounts progress to management Phone calls to establish prospective clients to generate leads Essential Skills & qualification An ambitious, determined, self-starter Tenacity and drive to seek new business and exceed targets Willingness to learn about hotel furniture UK driving licence & willing to travel throughout the UK Experience of selling furniture is preferred but it is not essential. Excellent telephone manner and strong verbal and written communication skills Competent computer skills, and experience with Excel and CRM software would be preferred. We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you are self-motivated, flexible and are looking to progress within a fantastic company, then please send your cv to apply for this Sales Account Manager role . This role has previously been advertised. please do not apply again as your details have already been considered INDLS
Call Centre Manager Rate - £300 a day Duration - 3 months + Location - Colchester (Hybrid) Ir35 - Inside IR35 (Must use an umbrella company) We are currently looking for a Call Centre Manager for an initial 3 month contract with extensions available, the ideal candidate would have experience with working in A public sector environment. * Direct line management of a small team of Team Leaders, focusing on supporting them to achieve their personal and organisational targets through coaching, mentoring and development. * Overall responsibility for the whole Contact centre, ensuring service delivery and sales metrics are met through the delivery of exceptional Customer Service. * Manage third party partnerships. Stakeholder management of technology and delivery partners, external Insurers, Hospital senior leadership teams and the wider support teams, removing any barriers and focusing on continuous improvement and better patient journeys. * Identify trends in patient and business activity and work with the Operational leads to support continuous improvement of our patient journey * Work closely with the Resource and Capacity Planning Manager and Training & Quality Manager to ensure the National Enquiry Centre is constantly evolving and improving * Minimum 5 years' experience in team management. * Minimum 5 years' experience in call centre or call handling environment. * Minimum 5 years' experience in sales and administration position. * Experience of managing a Sales through service contact centre and associated processes * Experience of coaching and mentoring others to achieve targets * Previous experience of leadership in a small to medium contact centre * Previous experience of 'leading leaders' * Previous experience of operational running of a department/budgets
Apr 18, 2024
Contractor
Call Centre Manager Rate - £300 a day Duration - 3 months + Location - Colchester (Hybrid) Ir35 - Inside IR35 (Must use an umbrella company) We are currently looking for a Call Centre Manager for an initial 3 month contract with extensions available, the ideal candidate would have experience with working in A public sector environment. * Direct line management of a small team of Team Leaders, focusing on supporting them to achieve their personal and organisational targets through coaching, mentoring and development. * Overall responsibility for the whole Contact centre, ensuring service delivery and sales metrics are met through the delivery of exceptional Customer Service. * Manage third party partnerships. Stakeholder management of technology and delivery partners, external Insurers, Hospital senior leadership teams and the wider support teams, removing any barriers and focusing on continuous improvement and better patient journeys. * Identify trends in patient and business activity and work with the Operational leads to support continuous improvement of our patient journey * Work closely with the Resource and Capacity Planning Manager and Training & Quality Manager to ensure the National Enquiry Centre is constantly evolving and improving * Minimum 5 years' experience in team management. * Minimum 5 years' experience in call centre or call handling environment. * Minimum 5 years' experience in sales and administration position. * Experience of managing a Sales through service contact centre and associated processes * Experience of coaching and mentoring others to achieve targets * Previous experience of leadership in a small to medium contact centre * Previous experience of 'leading leaders' * Previous experience of operational running of a department/budgets
Role Purpose: To provide general office administration and legal documentation support to the Engineering and Technical team in order to help ensure that the service carries out its work as effectively as possible and to procure essential supplies and services as necessary. Engineering Support Administrators are experienced administrators carrying out detailed processes required for specific aspects of Engineering Support administration. They will invariably have a specialisation of skills and will support a group of team managers and staff. They will be fully versed in all procedures of their specialism including complex and confidential work. The post holder will undertake routine financial functions, use asset management databases and assist in compilation of data as required by the Operational Support Managers. The role holder will be required to provide customer service and the post is part of a small team who process and maintain data in appropriate databases and systems in response to requests for information by Fire and Rescue Managers within defined areas of activity. Accuracy and the production of quality information are key expectations of the role. Work Context: Logistic Support comprises of Engineering & Supply and Infrastructure. Being the first point of contact to the majority of Logistic Support customers and the services within this function, this post represents the face of Engineering & Supply. Effective administrative support to front-line staff is crucial to the quality of service delivery. The post holder will organise their own workload and set day-to-day priorities but have robust communication mechanisms with the Engineering & Supply Manager and overall team to ensure continuity of service delivery. Line management responsibility: None but post holder will be required to train an apprentice. Budget responsibility: Day to day monitoring of vehicles, fuel & equipment defects & records. Delegated responsibility for annual Budgets of:Fuel - £150 000Equipment - £100 000Vehicles - £60 000Manage petty cash to the value of £300 Accountabilities: Planning & Organising Plan and prioritise own work activities for the weeks ahead, to ensure operational efficiency. Respond effectively to changing demands, adjusting priorities as needed. Policy and Compliance Assist with work in a relevant technical or regulatory area in order that statutory and policy compliance is maintained. People & partnerships: Respond to and resolve enquiries and problems, judging when to pass on complex queries or involve others, to provide an effective service and clear advice to colleagues and customers. Guide and/or supervise junior staff in their duties to facilitate their development and ensure service quality standards are maintained. Communicate and liaise with service users and/or external contacts, representing the team/service as required. Resources: May assist in the management of a small budget or recovery of income.Analysis, Reporting & Documentation Collate data, prepare reports/statistics to meet statutory/management information requirements. Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team. Support, coordinate and undertake research into a variety of projects in the defined area of activity to support achievement of team's objectives. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity.Health, Safety & Welfare: Responsible for ensuring health and safety policies, procedures and legislation are implemented, communicated and managed including making sure that health and safety responsibilities are fully understood and carried out by employees within their service area. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristic: Knowledge of relevant technical area including, where appropriate, relevant practical skills. For some roles a relevant degree may be required. Good IT skills, including MS Office and database management systems. Good written and oral communication skills with the ability to build sound relationships with customers and explain technical issues to non technical people. Ability to prepare and present reports in a logical and digestible format. High level administrative, analytical and organisational skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Typically previous work experience in a relevant environment. Familiarity of asset management and a busy fleet operation. Technical understanding of motor vehicles Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Apr 18, 2024
Full time
Role Purpose: To provide general office administration and legal documentation support to the Engineering and Technical team in order to help ensure that the service carries out its work as effectively as possible and to procure essential supplies and services as necessary. Engineering Support Administrators are experienced administrators carrying out detailed processes required for specific aspects of Engineering Support administration. They will invariably have a specialisation of skills and will support a group of team managers and staff. They will be fully versed in all procedures of their specialism including complex and confidential work. The post holder will undertake routine financial functions, use asset management databases and assist in compilation of data as required by the Operational Support Managers. The role holder will be required to provide customer service and the post is part of a small team who process and maintain data in appropriate databases and systems in response to requests for information by Fire and Rescue Managers within defined areas of activity. Accuracy and the production of quality information are key expectations of the role. Work Context: Logistic Support comprises of Engineering & Supply and Infrastructure. Being the first point of contact to the majority of Logistic Support customers and the services within this function, this post represents the face of Engineering & Supply. Effective administrative support to front-line staff is crucial to the quality of service delivery. The post holder will organise their own workload and set day-to-day priorities but have robust communication mechanisms with the Engineering & Supply Manager and overall team to ensure continuity of service delivery. Line management responsibility: None but post holder will be required to train an apprentice. Budget responsibility: Day to day monitoring of vehicles, fuel & equipment defects & records. Delegated responsibility for annual Budgets of:Fuel - £150 000Equipment - £100 000Vehicles - £60 000Manage petty cash to the value of £300 Accountabilities: Planning & Organising Plan and prioritise own work activities for the weeks ahead, to ensure operational efficiency. Respond effectively to changing demands, adjusting priorities as needed. Policy and Compliance Assist with work in a relevant technical or regulatory area in order that statutory and policy compliance is maintained. People & partnerships: Respond to and resolve enquiries and problems, judging when to pass on complex queries or involve others, to provide an effective service and clear advice to colleagues and customers. Guide and/or supervise junior staff in their duties to facilitate their development and ensure service quality standards are maintained. Communicate and liaise with service users and/or external contacts, representing the team/service as required. Resources: May assist in the management of a small budget or recovery of income.Analysis, Reporting & Documentation Collate data, prepare reports/statistics to meet statutory/management information requirements. Recommend improvements and support implementation to systems, processes and procedures, ensuring best practice is shared across the team. Support, coordinate and undertake research into a variety of projects in the defined area of activity to support achievement of team's objectives. Duties for all Values: To uphold the values and behaviours of the organisation. Equality & Diversity: To work inclusively, with a diverse range of stakeholders and promote equality of opportunity.Health, Safety & Welfare: Responsible for ensuring health and safety policies, procedures and legislation are implemented, communicated and managed including making sure that health and safety responsibilities are fully understood and carried out by employees within their service area. To have regard to and comply with safeguarding policy and procedure as appropriate. Personal Characteristic: Knowledge of relevant technical area including, where appropriate, relevant practical skills. For some roles a relevant degree may be required. Good IT skills, including MS Office and database management systems. Good written and oral communication skills with the ability to build sound relationships with customers and explain technical issues to non technical people. Ability to prepare and present reports in a logical and digestible format. High level administrative, analytical and organisational skills. Able to prioritise and plan own workload in the context of conflicting priorities and work on own initiative. A methodical approach to information gathering, recording and reporting. Typically previous work experience in a relevant environment. Familiarity of asset management and a busy fleet operation. Technical understanding of motor vehicles Connect2Surrey, part of Surrey County Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Operations Manager Magna Park Central £39,750 per annum, 33 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. We're a fast paced business, always delivering amazing quality and results for our customers, and this warehouse location is no exception. You'll have an important part to play planning, co-ordinating, supervising and reporting the operational activities.We don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level. You'll have a key role to play in helping your team go 'From Gate to Great', and all the opportunities that go with it. As Operations Manager you'll provide effective leadership, communication, training and development supporting your team to achieve their goals through continuous improvement, quality and attention to detail. As part of your key responsibilities you'll: Plan, manage and adjust staffing levels to meet operational requirements. Direct the daily activity to ensure a safe, secure, clean and fair work environment for team members Deliver team member performance reviews, development, and succession planning as appropriate, and carry out recruitment and selection activity Facilitate effective communication and drive engagement Manage disciplinary and grievance issues (complaints) in line with HR policy Ensure compliance to Standard Operating Procedures (SOP's) Ensure company policies are communicated, applied and enforced Organise and lead the focus on improved productivity levels Get involved with local and network project management Ensure the operation achieves the production and performance targets required and contributes to the achievement of service levels Monitor all physical aspects of the warehouse operation during the shift and take corrective action Compile operational data and report on operation performance as required About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Experience within a fastmoving logistics operation An understanding of Warehouse Management Systems (WMS) Sound understanding of health, safety and environmental legislation People management experience and a track record of training and motivating a team to achieve their goals Excellent communication skills Highly customer focussed and have the desire to go above and beyond for our customers each and every time Experience of working to and achieving targets and timescales Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may have experience in the following: Warehouse Operations Supervisor, Logistics Operations Lead, Operations Coordinator, Distribution Center Manager, Supply Chain Operations Manager, Fulfillment Center Supervisor, Warehouse Operations Director, Logistics Operations Manager, Production Operations Supervisor, Operations Team Leader, etc. REF-
Apr 18, 2024
Full time
Operations Manager Magna Park Central £39,750 per annum, 33 days rising holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme About the Job Relationships mean everything to us, and this one is particularly special. We're a fast paced business, always delivering amazing quality and results for our customers, and this warehouse location is no exception. You'll have an important part to play planning, co-ordinating, supervising and reporting the operational activities.We don't just have a way of working, we have The Unipart Way. It allows everyone in our team to pursue their own personal and professional goals to a world class level. You'll have a key role to play in helping your team go 'From Gate to Great', and all the opportunities that go with it. As Operations Manager you'll provide effective leadership, communication, training and development supporting your team to achieve their goals through continuous improvement, quality and attention to detail. As part of your key responsibilities you'll: Plan, manage and adjust staffing levels to meet operational requirements. Direct the daily activity to ensure a safe, secure, clean and fair work environment for team members Deliver team member performance reviews, development, and succession planning as appropriate, and carry out recruitment and selection activity Facilitate effective communication and drive engagement Manage disciplinary and grievance issues (complaints) in line with HR policy Ensure compliance to Standard Operating Procedures (SOP's) Ensure company policies are communicated, applied and enforced Organise and lead the focus on improved productivity levels Get involved with local and network project management Ensure the operation achieves the production and performance targets required and contributes to the achievement of service levels Monitor all physical aspects of the warehouse operation during the shift and take corrective action Compile operational data and report on operation performance as required About You We'd love you to have the following skills and experience, but please apply if you think you'd be able to perform well in this role! Experience within a fastmoving logistics operation An understanding of Warehouse Management Systems (WMS) Sound understanding of health, safety and environmental legislation People management experience and a track record of training and motivating a team to achieve their goals Excellent communication skills Highly customer focussed and have the desire to go above and beyond for our customers each and every time Experience of working to and achieving targets and timescales Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies. We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales. As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.You may have experience in the following: Warehouse Operations Supervisor, Logistics Operations Lead, Operations Coordinator, Distribution Center Manager, Supply Chain Operations Manager, Fulfillment Center Supervisor, Warehouse Operations Director, Logistics Operations Manager, Production Operations Supervisor, Operations Team Leader, etc. REF-
LIONS - Head of Business Development page is loaded LIONS - Head of Business Development Apply locations London posted on Posted 4 Days Ago job requisition id R11320 We're looking for a Head of Business Development to join our team in London as part of our Sales function. Your Role: You will join our team on The Work. The Work is the digital home of LIONS. You will play a critical role in developing and executing revenue strategies to win new clients whilst leading the team of Business Development Managers and Sales Development Representatives. You will help mentor and develop our sales team with your expertise and engaging coaching style. If you have a passion for sales and a knack for inspiring and developing others, we want to hear from you. Key Responsibilities Develop a global sales strategy and roll out with the team Build a high performance sales team who overachieve on revenue targets. Setting clear targets and goals. Reporting and forecasting on new business revenue Tracking of new business pipeline Working with the team to implement sales plans Working with the team to achieve KPI for best practice - pipeline management, sales activities fulfilled and logged on CRM. Work with marketing to create campaigns to drive leads for the team Work closely with internal teams including product, marketing and operations to ensure seamless client onboarding for ongoing account management Identify challenges and risks in the team performance and work through a solution to fix You are an advocate and ally for diversity, equity and inclusion Your Experience Excellent analytical and problem solving skills Ability to analyse market data and identify growth opportunities Experience using CRM systems Previous sales management Financial Forecasting Communication skills at all business levels Marketing industry knowledge If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply. Who are we? The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It's five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress. LIONS is going through an exciting time as it's recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community. You will join a team of change makers. The team's purpose is to champion change to create the most powerful global creative community and drive growth for the brand. LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future. With more than 3,300 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange. Why choose us? At Ascential, diversity, equity and inclusion is core to us. We're a company built around our people - and we're committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business, EmPower: Ascential Women's network, Shalom Ascential, Christian Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked highly in both MSCI and Sustainalytics ESG indexes. We're committed to ensuring we have a positive impact on the environment and communities in which we operate and we support our people to be more environmentally friendly, including ensuring our pension plan defaults to sustainable options. We are committed to supporting charities with contributions, volunteer work and knowledge sharing. We have over a decade-long partnership with The Prince's Trust and sponsor initiatives to empower young women and support underserved communities Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here. Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. If we inspire you, why not join and inspire us? Find out more on what our People say About Us Getting to the heart of your industry. We help the world's biggest brands navigate what's next through events, intelligence and advisory. Our two divisions, LIONS and Money20/20, serve the Marketing and Financial Technology industries. Our unforgettable events bring customers from over 120 countries together to have the conversations that count. And with almost 700 employees across four continents, our experts ensure that our customers never miss a beat. Ascential plc is listed on the London Stock Exchange.
Apr 18, 2024
Full time
LIONS - Head of Business Development page is loaded LIONS - Head of Business Development Apply locations London posted on Posted 4 Days Ago job requisition id R11320 We're looking for a Head of Business Development to join our team in London as part of our Sales function. Your Role: You will join our team on The Work. The Work is the digital home of LIONS. You will play a critical role in developing and executing revenue strategies to win new clients whilst leading the team of Business Development Managers and Sales Development Representatives. You will help mentor and develop our sales team with your expertise and engaging coaching style. If you have a passion for sales and a knack for inspiring and developing others, we want to hear from you. Key Responsibilities Develop a global sales strategy and roll out with the team Build a high performance sales team who overachieve on revenue targets. Setting clear targets and goals. Reporting and forecasting on new business revenue Tracking of new business pipeline Working with the team to implement sales plans Working with the team to achieve KPI for best practice - pipeline management, sales activities fulfilled and logged on CRM. Work with marketing to create campaigns to drive leads for the team Work closely with internal teams including product, marketing and operations to ensure seamless client onboarding for ongoing account management Identify challenges and risks in the team performance and work through a solution to fix You are an advocate and ally for diversity, equity and inclusion Your Experience Excellent analytical and problem solving skills Ability to analyse market data and identify growth opportunities Experience using CRM systems Previous sales management Financial Forecasting Communication skills at all business levels Marketing industry knowledge If you don't meet every single requirement, we'd still encourage you to apply. At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply. Who are we? The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community. It's five days of inspiration, aspiration, unlimited magic and potential. The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress. LIONS is going through an exciting time as it's recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services. Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community. You will join a team of change makers. The team's purpose is to champion change to create the most powerful global creative community and drive growth for the brand. LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future. With more than 3,300 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries. We are listed on the London Stock Exchange. Why choose us? At Ascential, diversity, equity and inclusion is core to us. We're a company built around our people - and we're committed to supporting each and every one of them to be the best they can be. We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential. Our employee-led groups and networks, Ascential Pride, Black in Business, EmPower: Ascential Women's network, Shalom Ascential, Christian Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences. We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked highly in both MSCI and Sustainalytics ESG indexes. We're committed to ensuring we have a positive impact on the environment and communities in which we operate and we support our people to be more environmentally friendly, including ensuring our pension plan defaults to sustainable options. We are committed to supporting charities with contributions, volunteer work and knowledge sharing. We have over a decade-long partnership with The Prince's Trust and sponsor initiatives to empower young women and support underserved communities Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people. We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here. Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including: 25 days of holiday per year - with an option to buy/ sell upto 5 days Pension, Life Assurance and Income Protection Flexible benefits platform with options including Private Medical, Dental Insurance, Critical Illness and the Ascential Shares Scheme Employee assistance programme, season ticket loans and cycle to work scheme Volunteering opportunities and charitable giving options Great learning and development opportunities. We want to ensure everyone has the opportunity to perform their best when interviewing, so if you require any reasonable adjustments that would make you more comfortable during the process, please let us know so that we can do our best to support you. If we inspire you, why not join and inspire us? Find out more on what our People say About Us Getting to the heart of your industry. We help the world's biggest brands navigate what's next through events, intelligence and advisory. Our two divisions, LIONS and Money20/20, serve the Marketing and Financial Technology industries. Our unforgettable events bring customers from over 120 countries together to have the conversations that count. And with almost 700 employees across four continents, our experts ensure that our customers never miss a beat. Ascential plc is listed on the London Stock Exchange.
Sellick Partnership
Newcastle Upon Tyne, Tyne And Wear
IT Audit Permanent 50,000 (negotiable on experience) Hybrid working/ flexible working hours Excellent benefits Sellick Partnership are currently assisting a well-known organisation in the North East to recruit to a permanent IT Audit role. As an IT Auditor you will be the SME for the business to evaluate potential IT risks, weaknesses and mitigations to ensure data is safeguarded. The IT Auditor will be responsible for performing and planning IT audits across the business covering all IT business processes, infrastructure, cyber security and applications. Responsibilities: Assessing system risks during each carried out IT audit along with the existing control environment to identify potential weaknesses and make recommendations to mitigate risk. Evaluate and consider business IT risks and controls to recommend changes to existing audit plan. Presenting findings to senor stakeholders both via reports and verbally to allow managers to address key issues and make changes to systems where required. Presenting IT specific reports to the audit committee when required. Experience: Knowledge and experience of carrying out IT and general audit testing, identifying controls, risks and weaknesses and documenting findings. Strong report writing abilities and the aptitude to deliver findings to stakeholders at all levels. Ideally a holder of an IT related degree or equivalent experience and certified in IT audit or internal audit. Experience in the development of annual IT audit plan and planning IT audits. This is an excellent opportunity for an experienced IT audit professional to join a well-respected and established organisation at a time where the audit function is expanding. Please apply by Monday 15th April to be considered. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Apr 18, 2024
Full time
IT Audit Permanent 50,000 (negotiable on experience) Hybrid working/ flexible working hours Excellent benefits Sellick Partnership are currently assisting a well-known organisation in the North East to recruit to a permanent IT Audit role. As an IT Auditor you will be the SME for the business to evaluate potential IT risks, weaknesses and mitigations to ensure data is safeguarded. The IT Auditor will be responsible for performing and planning IT audits across the business covering all IT business processes, infrastructure, cyber security and applications. Responsibilities: Assessing system risks during each carried out IT audit along with the existing control environment to identify potential weaknesses and make recommendations to mitigate risk. Evaluate and consider business IT risks and controls to recommend changes to existing audit plan. Presenting findings to senor stakeholders both via reports and verbally to allow managers to address key issues and make changes to systems where required. Presenting IT specific reports to the audit committee when required. Experience: Knowledge and experience of carrying out IT and general audit testing, identifying controls, risks and weaknesses and documenting findings. Strong report writing abilities and the aptitude to deliver findings to stakeholders at all levels. Ideally a holder of an IT related degree or equivalent experience and certified in IT audit or internal audit. Experience in the development of annual IT audit plan and planning IT audits. This is an excellent opportunity for an experienced IT audit professional to join a well-respected and established organisation at a time where the audit function is expanding. Please apply by Monday 15th April to be considered. Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.
Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Job description Main purpose of the role We have an exciting opportunity for an Assistant Site Manager to join our East Midlands region, at our Foxlow Fields development in Buxton. Reporting to the Site Manger the successful candidate will assist them and the rest of the site team to manage the building project in accordance with agreed timescales, quality and cost. They will ensure that plots are completed to a standard finish which will exceed our customer's expectations. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about the building industry and have previous experience gained through working in site management in a similar role. They will be collaborative and confident building relationships with a variety of internal and external stakeholders. They will be creative and have the ability to problem solve to ensure the expected fit and finish of all new homes on the site.They will be solutions focused and work in a straightforward way to ensure a strong customer facing experience on the site, coupled with a delivery focus. Up to date relevant knowledge of building and health and safety legislation, along with Clerk of Works, Buildings or NHBC inspection roles are essential requirements for this position. Education & qualifications Essential 5 GCSEs at Grade C/4 or above along with industry requirements. Desirable Level 4 in Construction Management. If this sounds like you, please apply now! Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year. Bonus Scheme - Our annual bonus scheme is linked to team and company performance. Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out. Trust - We encourage you to come up with ideas and get the most out of your job with us. Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job. Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs.
Apr 18, 2024
Full time
Keepmoat Homes is a fast growing top 10 UK housebuilder. We design and build quality homes and create places where people want to live. Our investment and participation helps transform communities and improves the lives of local people. We have a national presence combined with local knowledge and expertise in all aspects of housing - from finance, design and planning, to developing and building. Our comprehensive skills and capabilities give us a wider perspective across the whole housing lifecycle and we create lower risk ways of building homes people need. For more than 90 years our work has been absolutely visible to local communities so being part of the community is in our DNA. We hire local suppliers and tradespeople and work with local communities to make sure that our plans meet their needs. Job description Main purpose of the role We have an exciting opportunity for an Assistant Site Manager to join our East Midlands region, at our Foxlow Fields development in Buxton. Reporting to the Site Manger the successful candidate will assist them and the rest of the site team to manage the building project in accordance with agreed timescales, quality and cost. They will ensure that plots are completed to a standard finish which will exceed our customer's expectations. HS&S Responsibilities To take care of your own health and safety and that of others who may be affected by your work and adhere to the Keepmoat Health, Safety and Sustainability standards. Skills, knowledge & experience We are looking for someone who fits with our core values here at Keepmoat; they will be passionate about the building industry and have previous experience gained through working in site management in a similar role. They will be collaborative and confident building relationships with a variety of internal and external stakeholders. They will be creative and have the ability to problem solve to ensure the expected fit and finish of all new homes on the site.They will be solutions focused and work in a straightforward way to ensure a strong customer facing experience on the site, coupled with a delivery focus. Up to date relevant knowledge of building and health and safety legislation, along with Clerk of Works, Buildings or NHBC inspection roles are essential requirements for this position. Education & qualifications Essential 5 GCSEs at Grade C/4 or above along with industry requirements. Desirable Level 4 in Construction Management. If this sounds like you, please apply now! Why work for us? At Keepmoat Homes we pride ourselves on being a great place to work. As the market leader in our industry we want to ensure that we attract, motivate and retain the best people who can deliver the best service for our customers. Competitive rates of pay - We regularly check our pay against our competitors to make sure they reflect our position as market leader. We also review our pay every year. Bonus Scheme - Our annual bonus scheme is linked to team and company performance. Special offers for staff - We run a range of offers and discounts exclusively for our employees including holidays, health club memberships and days out. Trust - We encourage you to come up with ideas and get the most out of your job with us. Development - we offer genuine development opportunities to progress your career. Our values Our values are the foundation for our vision, the cornerstone of our culture and the benchmark for our achievement. Straightforward - We get the job done in the most efficient and effective way. We are friendly, open and honest. It's about being respectful and working in a transparent and honest way. Collaborative - We work together in partnership to deliver the very best customer experience. Partnership working is key to our business. We work collaboratively to deliver the best results possible. Passionate - We care about what we do. We put pride and energy into delivering results. It's important to us to do a good job. Creative - We are proactive, flexible and resourceful. We listen, learn and deliver solutions. We don't offer a one size fits all solution; we are flexible and will tailor our services to our customers' needs.
Interim HR Manager " A pivotal, initial 6 months interim HR Management role in multi-site logistics ". C (phone number removed) Pro Rata Wiltshire (On site) Are you a CIPD 7 Qualified HR Professional looking for a new interim challenge? Our client is a well-regarded third-party logistics company based in Wiltshire, which is celebrated for its innovative solutions, particularly within the renewables and solar sectors. With around 160 staff members and operations across six sites, the business boasts a pallet network, expansive Full-Service Warehousing, and an emerging e-fulfilment unit. This is a business on the ascent and your expertise will be invaluable in managing growth and guiding the evolution of their human resources as they scale. You will work closely with the new Managing Director and the existing HR Manager implementing several HR initiatives as part of the strategic and operational roadmap. About You: Your professional narrative is distinguished by the following: Strategic and operational hands-on HR Expertise: A wealth of senior HR experience, demonstrating impactful leadership and decision-making. Mastery in Managerial Training: Proven success in crafting and executing training programs that elevate first-line management capabilities across multi-site logistics depot locations. HR Systems Proficiency: A history of enhancing HR operations through technology, with familiarity with platforms like SAGE HR. Legal & Compliance Skills: Solid understanding of employment law and HR policy, ensuring organisational adherence and best practices. Collaborative Approach: A track record of fruitful cooperation, particularly in roles requiring alignment with existing HR frameworks. Dynamic Adaptability: The ability to travel and operate across multi-site contexts, reflecting a commitment to flexibility and organisational needs. Drive Employee Engagement & Retention with Investors in People. Your Strategic Impact: You will work alongside the incumbent HR Manager to expand the capacity of the HR function. With your wealth of experience and a robust suite of proven tools and processes, you will partner with the HR Manager to be at the frontline of: Delivering a comprehensive HR strategy, Managing the entire employee lifecycle-starters, leavers, disciplinaries, Streamlining HR systems, Advancing Training and Development, Enhancing Performance Management, Furthering Diversity and Inclusion efforts. Improving Employee Engagement, Motivation and Retention Undertake a Compensation & Benefits review, developing a plan to ensure competitiveness. Your Opportunity: This 6-month contract allows you to deploy your seasoned skills, transfer critical knowledge, and mentor with a lasting impact. This is more than an interim role-it's a partnership and a legacy in the making. Execute your career strategy with us and step into a role where you can make a difference. Email your CV, quoting reference LX (phone number removed) Martin Veasey Talent Solutions-where strategy meets opportunity.
Apr 18, 2024
Contractor
Interim HR Manager " A pivotal, initial 6 months interim HR Management role in multi-site logistics ". C (phone number removed) Pro Rata Wiltshire (On site) Are you a CIPD 7 Qualified HR Professional looking for a new interim challenge? Our client is a well-regarded third-party logistics company based in Wiltshire, which is celebrated for its innovative solutions, particularly within the renewables and solar sectors. With around 160 staff members and operations across six sites, the business boasts a pallet network, expansive Full-Service Warehousing, and an emerging e-fulfilment unit. This is a business on the ascent and your expertise will be invaluable in managing growth and guiding the evolution of their human resources as they scale. You will work closely with the new Managing Director and the existing HR Manager implementing several HR initiatives as part of the strategic and operational roadmap. About You: Your professional narrative is distinguished by the following: Strategic and operational hands-on HR Expertise: A wealth of senior HR experience, demonstrating impactful leadership and decision-making. Mastery in Managerial Training: Proven success in crafting and executing training programs that elevate first-line management capabilities across multi-site logistics depot locations. HR Systems Proficiency: A history of enhancing HR operations through technology, with familiarity with platforms like SAGE HR. Legal & Compliance Skills: Solid understanding of employment law and HR policy, ensuring organisational adherence and best practices. Collaborative Approach: A track record of fruitful cooperation, particularly in roles requiring alignment with existing HR frameworks. Dynamic Adaptability: The ability to travel and operate across multi-site contexts, reflecting a commitment to flexibility and organisational needs. Drive Employee Engagement & Retention with Investors in People. Your Strategic Impact: You will work alongside the incumbent HR Manager to expand the capacity of the HR function. With your wealth of experience and a robust suite of proven tools and processes, you will partner with the HR Manager to be at the frontline of: Delivering a comprehensive HR strategy, Managing the entire employee lifecycle-starters, leavers, disciplinaries, Streamlining HR systems, Advancing Training and Development, Enhancing Performance Management, Furthering Diversity and Inclusion efforts. Improving Employee Engagement, Motivation and Retention Undertake a Compensation & Benefits review, developing a plan to ensure competitiveness. Your Opportunity: This 6-month contract allows you to deploy your seasoned skills, transfer critical knowledge, and mentor with a lasting impact. This is more than an interim role-it's a partnership and a legacy in the making. Execute your career strategy with us and step into a role where you can make a difference. Email your CV, quoting reference LX (phone number removed) Martin Veasey Talent Solutions-where strategy meets opportunity.
Willmott Dixon are looking for an experienced Site Manager to manage packages of works for an exciting £23m project in the education sector based close to South West London. Reporting to the Project Manager the successful candidate will manage the delivery of of the buildings through the fitout/completion stage. You will ensure this building is delivered safely, on time, within budget and to the highest quality. As a Site Manager at Willmott Dixon, the key responsibilities will include: Maintaining the highest standards of health, safety and environmental management. Implementing project strategies in order to achieve the company's sustainability objectives. Establishing quality standards on site and ensuring delivery of a quality build in accordance with the project specifications and project requirements. This involves day to day management of directly employed people, supply chain partners and consultants to good communication skills are essential. Understanding the customer priorities and adopting a professional and considerate approach to maintaining good working relations. Adopting the principles of the Considerate Constructor's Scheme and managing community relations. Producing and developing project programmes and control operations to achieve delivery of the project on time. Managing the project handover and ensuring defect / snag free completion. Essential and Desirable Criteria Essential skills required: Proven track record of successful delivery of construction projects. Use of Microsoft suite of Office programmes; inc. Excel, Word, Outlook and Project. •The ability to read and accurately interpret programmes, drawings and technical specifications. Ongoing day to day project management of supply chain, direct employees and consultants. Appropriate CSCS card. SMSTS certificate. First Aid at Work certificate. Valid driving licence. Can do attitude and growth mindset What we offer We reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, discounted or full private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. Additional Information At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile and flexible working wherever possible. We are a proud member of the Disability Confident Scheme. About Us With 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recently awarded No 1 in the Best "big" Companies (2022) to work for and already holds the Times Top 50 Employers for Women 2022 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development. Search for available opportunities with Willmott Dixon
Apr 18, 2024
Full time
Willmott Dixon are looking for an experienced Site Manager to manage packages of works for an exciting £23m project in the education sector based close to South West London. Reporting to the Project Manager the successful candidate will manage the delivery of of the buildings through the fitout/completion stage. You will ensure this building is delivered safely, on time, within budget and to the highest quality. As a Site Manager at Willmott Dixon, the key responsibilities will include: Maintaining the highest standards of health, safety and environmental management. Implementing project strategies in order to achieve the company's sustainability objectives. Establishing quality standards on site and ensuring delivery of a quality build in accordance with the project specifications and project requirements. This involves day to day management of directly employed people, supply chain partners and consultants to good communication skills are essential. Understanding the customer priorities and adopting a professional and considerate approach to maintaining good working relations. Adopting the principles of the Considerate Constructor's Scheme and managing community relations. Producing and developing project programmes and control operations to achieve delivery of the project on time. Managing the project handover and ensuring defect / snag free completion. Essential and Desirable Criteria Essential skills required: Proven track record of successful delivery of construction projects. Use of Microsoft suite of Office programmes; inc. Excel, Word, Outlook and Project. •The ability to read and accurately interpret programmes, drawings and technical specifications. Ongoing day to day project management of supply chain, direct employees and consultants. Appropriate CSCS card. SMSTS certificate. First Aid at Work certificate. Valid driving licence. Can do attitude and growth mindset What we offer We reward our people generously with a competitive package that gives you flexible benefits to fit your lifestyle and priorities. This includes but is not limited to, an enhanced pension scheme, discounted or full private medical, life assurance, incentive bonus and a car scheme which will make us a market leader in sustainable company travel. Applicable roles will benefit from a motoring expenditure allowance (MEA) and everyone can access a new generation of low carbon and electric cars via the Willmott Dixon run car leasing scheme. Additional Information At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile and flexible working wherever possible. We are a proud member of the Disability Confident Scheme. About Us With 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Willmott Dixon was recently awarded No 1 in the Best "big" Companies (2022) to work for and already holds the Times Top 50 Employers for Women 2022 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development. Search for available opportunities with Willmott Dixon
We are looking for 3 Commercial Lawyers in a variety of areas across the business.These positions are our Solihull, Coventry and Nottingham offices, offering a dynamic hybrid work environment. Commercial Lawyer Here's what you'll be doing We are E.ON and we're leading the energy transition providing smart, sustainable and personalised solutions for customers at home, in business and across entire towns and cities. The award winning E.ON UK Legal, Compliance and Data Protection Team (LCDP Team) provides invaluable support to its colleagues to achieve E.ON's business objectives with the purpose of leading the energy transition, closing several sustainable deals this year, the most significant being the unique strategic energy partnership with Coventry City Council. The LCDP Team is headed by General Counsel and Compliance Officer, Kirin Kalsi. Kirin currently manages a team of 36 lawyers and compliance experts with 9 Senior Legal Counsels acting as point of contact for their respective E.ON business areas, and a Senior Data Protection and Compliance Manager. Due to the growing demand for sustainable energy solutions, we are looking to expand our LCDP Team and are seeking 3 Commercial Lawyers to provide specialist in-house legal advice across the E.ON business. You will report into one of the Senior Legal Counsels primarily providing support to their respective E.ON business area but all members of the LCDP Team have the opportunity to support and collaborate across all E.ON activities. Industrial and Commercial (I&C) Role - Supporting E.ON's industrial and commercial supply business: advising on supply, metering and Power Purchase Agreements, developing new customer products, managing customer disputes and supporting regulatory changes. City Energy Solutions (CES) Commercial Role- Supporting E.ON's heat network and generation business: responsible for providing advice on all aspects of development, sales, construction and operation of energy infrastructure projects, including advising on any changes required as a result of upcoming regulation and decarbonisation of the UK heat market. You'll be drafting and negotiating a full spectrum of commercial contracts including heat network contracts such as ESCO, waste heat off-take and private wire agreements. E.ON Residential Solutions with a focus on E.ON Drive - providing day to day assistance to E.ON's Residential Solutions business (which includes solar PV and battery systems, Air Source Heat Pumps and boilers) with a focus on Electric Vehicle charging solutions for both residential and B2B customers. Support for Residential Solutions will include drafting and negotiating contracts, helping develop new propositions and providing advice on the impacts of new areas of law. What we need from you You are a UK qualified solicitor or barrister You have appropriate experience advising on complex commercial agreements. You have business acumen with a practical, commercial approach to problem solving You can work independently and pro-actively but are also a reliable team player You have a hardworking approach with flexibility to work to tight timescales in a fast-paced environment You have great interpersonal skills with the ability to deal confidently and build strong and trusting relationships with business colleagues You have excellent English written and verbal communication skills It would also be great if you had: Experience of the energy industry or working in a regulated environment Experience of working in-house. Here's what you need to know Based at our offices in Coventry, Solihull or Nottingham - to be agreed on a role-by-role basis. We are currently working flexibly with a blend of home working and office-based working. The closing date for this vacancy is 29 April 2024 however we encourage you to submit your application as early as possible and not to wait until the published closing date. E.ON reserves the right to remove this advert or close it for further applications at any point during the recruitment process. Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus, and the chance to choose from 20 flexible benefits with tax and/or NI savings. We welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone.
Apr 18, 2024
Full time
We are looking for 3 Commercial Lawyers in a variety of areas across the business.These positions are our Solihull, Coventry and Nottingham offices, offering a dynamic hybrid work environment. Commercial Lawyer Here's what you'll be doing We are E.ON and we're leading the energy transition providing smart, sustainable and personalised solutions for customers at home, in business and across entire towns and cities. The award winning E.ON UK Legal, Compliance and Data Protection Team (LCDP Team) provides invaluable support to its colleagues to achieve E.ON's business objectives with the purpose of leading the energy transition, closing several sustainable deals this year, the most significant being the unique strategic energy partnership with Coventry City Council. The LCDP Team is headed by General Counsel and Compliance Officer, Kirin Kalsi. Kirin currently manages a team of 36 lawyers and compliance experts with 9 Senior Legal Counsels acting as point of contact for their respective E.ON business areas, and a Senior Data Protection and Compliance Manager. Due to the growing demand for sustainable energy solutions, we are looking to expand our LCDP Team and are seeking 3 Commercial Lawyers to provide specialist in-house legal advice across the E.ON business. You will report into one of the Senior Legal Counsels primarily providing support to their respective E.ON business area but all members of the LCDP Team have the opportunity to support and collaborate across all E.ON activities. Industrial and Commercial (I&C) Role - Supporting E.ON's industrial and commercial supply business: advising on supply, metering and Power Purchase Agreements, developing new customer products, managing customer disputes and supporting regulatory changes. City Energy Solutions (CES) Commercial Role- Supporting E.ON's heat network and generation business: responsible for providing advice on all aspects of development, sales, construction and operation of energy infrastructure projects, including advising on any changes required as a result of upcoming regulation and decarbonisation of the UK heat market. You'll be drafting and negotiating a full spectrum of commercial contracts including heat network contracts such as ESCO, waste heat off-take and private wire agreements. E.ON Residential Solutions with a focus on E.ON Drive - providing day to day assistance to E.ON's Residential Solutions business (which includes solar PV and battery systems, Air Source Heat Pumps and boilers) with a focus on Electric Vehicle charging solutions for both residential and B2B customers. Support for Residential Solutions will include drafting and negotiating contracts, helping develop new propositions and providing advice on the impacts of new areas of law. What we need from you You are a UK qualified solicitor or barrister You have appropriate experience advising on complex commercial agreements. You have business acumen with a practical, commercial approach to problem solving You can work independently and pro-actively but are also a reliable team player You have a hardworking approach with flexibility to work to tight timescales in a fast-paced environment You have great interpersonal skills with the ability to deal confidently and build strong and trusting relationships with business colleagues You have excellent English written and verbal communication skills It would also be great if you had: Experience of the energy industry or working in a regulated environment Experience of working in-house. Here's what you need to know Based at our offices in Coventry, Solihull or Nottingham - to be agreed on a role-by-role basis. We are currently working flexibly with a blend of home working and office-based working. The closing date for this vacancy is 29 April 2024 however we encourage you to submit your application as early as possible and not to wait until the published closing date. E.ON reserves the right to remove this advert or close it for further applications at any point during the recruitment process. Our market-leading benefits package includes 26 days holiday + bank holidays, a generous pension scheme, life cover, bonus, and the chance to choose from 20 flexible benefits with tax and/or NI savings. We welcome applications from all backgrounds and experiences and have a range of flexible working options to suit everyone.
About the Role: Grade Level (for internal use): 15 Head of Technology for KY3P KY3P (Know Your Third Party) is a third-party risk management platform developed by S&P Global. It is designed to help financial institutions and other organizations streamline their vendor and counterparty risk management processes. The platform provides a centralized location for collecting and managing vendor information, conducting due diligence, and monitoring risks. Job Summary: As the Head of Technology for KY3P, you will be responsible for leading the development and implementation of the company's technology strategy. You will work closely with other departments to ensure that our technology solutions are aligned with our business goals and objectives and report into the Head of Technology for Credit and Risk Solutions (C&RS). Key Responsibilities: Develop and implement a technology strategy that supports the company's goals and objectives. Lead the technology team and provide guidance and direction to ensure the successful delivery of projects. Collaborate with other departments to identify and implement technology solutions that improve business processes and enhance customer experience. Stay up-to-date with emerging trends and technologies and assess their potential impact on the company. Ensure the security and integrity of the company's data and systems. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. At least 10 years of experience in a technology leadership role. Strong technical knowledge and experience in software development, infrastructure, and cybersecurity. Excellent leadership and management skills. Strong communication and collaboration skills. Experience in the financial services industry is a plus. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction. For more information, visit . What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. - 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH102 - Senior Management (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) Job ID: 300034 Posted On: 2024-04-15 Location: London, United Kingdom
Apr 18, 2024
Full time
About the Role: Grade Level (for internal use): 15 Head of Technology for KY3P KY3P (Know Your Third Party) is a third-party risk management platform developed by S&P Global. It is designed to help financial institutions and other organizations streamline their vendor and counterparty risk management processes. The platform provides a centralized location for collecting and managing vendor information, conducting due diligence, and monitoring risks. Job Summary: As the Head of Technology for KY3P, you will be responsible for leading the development and implementation of the company's technology strategy. You will work closely with other departments to ensure that our technology solutions are aligned with our business goals and objectives and report into the Head of Technology for Credit and Risk Solutions (C&RS). Key Responsibilities: Develop and implement a technology strategy that supports the company's goals and objectives. Lead the technology team and provide guidance and direction to ensure the successful delivery of projects. Collaborate with other departments to identify and implement technology solutions that improve business processes and enhance customer experience. Stay up-to-date with emerging trends and technologies and assess their potential impact on the company. Ensure the security and integrity of the company's data and systems. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. At least 10 years of experience in a technology leadership role. Strong technical knowledge and experience in software development, infrastructure, and cybersecurity. Excellent leadership and management skills. Strong communication and collaboration skills. Experience in the financial services industry is a plus. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction. For more information, visit . What's In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you cantake care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference. For more information on benefits by country visit: Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation - Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn't stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. - 10 - Officials or Managers (EEO-2 Job Categories-United States of America), IFTECH102 - Senior Management (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning) Job ID: 300034 Posted On: 2024-04-15 Location: London, United Kingdom
We are looking to recruit a Senior Proposal Manager; you will focus on winning submissions for projects across the Southwest and South Wales. Leading first-stage tenders, you will be responsible for preparing high-quality bids that delight our customers. We are committed to truly understanding our customers' needs and developing sustainable solutions that are clearly articulated in customer-focused, attractive submissions. Our high win rate means you will see more of your effort converted to live projects. Working flexibly from home and one of our offices (Cardiff, Bristol, or Exeter), you will have a passion for construction and be able to demonstrate the skills and capabilities below: Strong team leadership skills: Lead the team assembled for the proposal, who will come from other departments and outside the business. You will: Identify and assemble the people needed to produce and win the bid. Motivate and inspire them to get the best from the whole team. Agree individual roles and responsibilities. Check progress and support bid team members. Provide feedback to bid team members about their performance on the bid. Lead the bid strategy: Contribute to and create our bid win plan, then consistently communicate this to the team throughout so that the bid is developed in line with the strategy. You will: Understand the entire bid submission and influence our approach to align with the 'win plan.' Revisit the strategy when needed. Be accountable for everything that goes into the bid. Define and shape the visual presentation of the submission. Bid writing skills: Being a strong bid writer, you will make sure all the written content in the bid is clear and compelling by: Owning individual answers (planning and scripting). Briefing other bid writing contributors. Checking the quality of other contributors' work and providing feedback and/or intervening. Signing off on all the written content before the Director peer review. Essential and Desirable Criteria Essential: Experience in construction or infrastructure Strong writing skills - able to craft clear, concise, and compelling bids. Strong attention to detail - all our proposals must be error-free. Project management skills - able to meet the proposal deadline and coordinate the input of multiple team members. Desired: English literature or journalism qualification. Additional Information At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme. About Us Over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Construction is changing and we are at the forefront of that change. Pioneering new ways to build, innovating the way construction is viewed and establishing ourselves as one of the top employers in any industry. It truly is an amazing company in one of the most exciting industries with a vast array of professional career paths. Adding to that our numerous people awards, we understand everyone has a unique potential and ability to make a difference and succeed; if you want your skills developed and talent recognised, why not join our business! Willmott Dixon has recently been awarded No 1 in the Best "Big" Companies (2022) to work for and already holds the Times Top 50 Employers for Women 2022 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Apr 18, 2024
Full time
We are looking to recruit a Senior Proposal Manager; you will focus on winning submissions for projects across the Southwest and South Wales. Leading first-stage tenders, you will be responsible for preparing high-quality bids that delight our customers. We are committed to truly understanding our customers' needs and developing sustainable solutions that are clearly articulated in customer-focused, attractive submissions. Our high win rate means you will see more of your effort converted to live projects. Working flexibly from home and one of our offices (Cardiff, Bristol, or Exeter), you will have a passion for construction and be able to demonstrate the skills and capabilities below: Strong team leadership skills: Lead the team assembled for the proposal, who will come from other departments and outside the business. You will: Identify and assemble the people needed to produce and win the bid. Motivate and inspire them to get the best from the whole team. Agree individual roles and responsibilities. Check progress and support bid team members. Provide feedback to bid team members about their performance on the bid. Lead the bid strategy: Contribute to and create our bid win plan, then consistently communicate this to the team throughout so that the bid is developed in line with the strategy. You will: Understand the entire bid submission and influence our approach to align with the 'win plan.' Revisit the strategy when needed. Be accountable for everything that goes into the bid. Define and shape the visual presentation of the submission. Bid writing skills: Being a strong bid writer, you will make sure all the written content in the bid is clear and compelling by: Owning individual answers (planning and scripting). Briefing other bid writing contributors. Checking the quality of other contributors' work and providing feedback and/or intervening. Signing off on all the written content before the Director peer review. Essential and Desirable Criteria Essential: Experience in construction or infrastructure Strong writing skills - able to craft clear, concise, and compelling bids. Strong attention to detail - all our proposals must be error-free. Project management skills - able to meet the proposal deadline and coordinate the input of multiple team members. Desired: English literature or journalism qualification. Additional Information At Willmott Dixon we provide an inclusive and flexible working environment for people to thrive in and we are happy to support agile working wherever possible. We are a proud member of the Disability Confident Scheme. About Us Over 170 years of rich history, Willmott Dixon's purpose is beyond profit; delivering brilliant buildings, transforming lives, strengthening communities and enhancing the environment so our world is fit for future generations. Ensuring that we add lasting value to the neighbourhoods we work in; our values, people, innovation, partnerships and focus on sustainability has allowed us to build a successful and solid privately owned business where our people can thrive. Construction is changing and we are at the forefront of that change. Pioneering new ways to build, innovating the way construction is viewed and establishing ourselves as one of the top employers in any industry. It truly is an amazing company in one of the most exciting industries with a vast array of professional career paths. Adding to that our numerous people awards, we understand everyone has a unique potential and ability to make a difference and succeed; if you want your skills developed and talent recognised, why not join our business! Willmott Dixon has recently been awarded No 1 in the Best "Big" Companies (2022) to work for and already holds the Times Top 50 Employers for Women 2022 and is the first major contractor and developer to win a King's Award for Enterprise in the category of sustainable development.
Salary: £76,246 Closing date: Tuesday, 23 April 2024 Contract type: Permanent The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships. We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health. These challenges need the bold science we support, but they won't be solved by science alone. We are looking for an Operational Risk & Controls Manager to join our Risk team. Where in Wellcome will I be working? You will be working in the Risk team, reporting to the Head of Risk. This role is part of the Risk Team and provides professional guidance, advice, and support in respect of risk and risk management to everyone working within the organisation in help with the delivery of our mission. This includes the development and delivery of the corporate risk management framework and business continuity arrangements. What will I be doing? You will provide expert advice and practical support to Wellcome's first line functions on the design and implementation of effective operational controls to effectively manage operational risk. You will be partnering with first line teams to establish suitably designed and operationally effective controls; and that they document, monitor, review and report against those controls according to Wellcome's risk framework. This role will also lead on catalysing a risk and compliance mindset across first line teams and develop the capabilities of the first line functions around controls, in particular at an Executive and Senior Management (ELT/SLT) level. As a part of this role, you will advise and enable ELT/SLT in first line functions in the articulation of, and completion of, agreed audit management actions for which they are accountable. As an Operational Risk & Controls Manager, you will: Use expertise and knowledge to work in partnership with the ELT members, SLT members, department Risk Champions and other stakeholders across the organisation to catalyse a proactive risk management culture across first line management functions. Design and deliver training and workshops to further embed Wellcome's risk management framework. Enable the first line functions to monitor and evaluate the control environment through their ongoing regular risk and control self-assessments and assurance reviews and develop strong and collaborative interactions with 2nd and 3rd line functions to help ensure a strong control environment. Work closely with existing risk champions to engender good practice in departments and support capability building and proactively advise, and coordinate the first line functions in delivering remediation plans required to close out open audit issues and mitigate associated risks in partnership with control owners. Identify and implement opportunities for process improvements (both within teams and across the organisation) through simplification and standardisation and enable management at all levels to proactively identify control deficiencies and implement remedial measures. Contribute to a diverse and inclusive culture across the organisation, collaborating across departments. Is this job for me? We are looking for someone who has a strong background in risk management and internal controls who is looking to work for a dynamic and growing team; and who would like to use their technical skills to add value as an internal advisor to the executive and senior leadership. You will have access to the most senior people in the organisation and have the opportunity to learn about a diverse organisation. We are looking for someone who: Strong technical knowledge of enterprise and operational risk, with experience and understanding of controls, compliance, assurance, and internal/external audit procedures. Preferably qualified as an Internal Auditor, accountant, or risk professional with significant post qualification experience of dealing with management at all levels across a broad range of functional business areas. Significant practical experience of designing and documenting processes and controls to manage and mitigate operational risks, and understanding of the evidence requirements to support the testing of such controls. Demonstrable experience of maturing risk and controls across an organisation, and improving risk culture. Experience of assisting in the preparation and/or review of organisational policies and standards. An ability to think creatively and communicate effectively to improve the efficiency and effectiveness of processes and procedures to drive improvements. To apply please upload your current CV and complete our short application Interview dates: 09, 10 and 13 of May You can view the full job description on our website You can read more about the benefits we offer our employees on our website Our Hybrid Way of Working We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. We are currently working 2 days per week (Tuesdays and Wednesdays) from our Euston Road offices (as part of our hybrid Ways of Working) with the remaining 3 days working either remotely or in the office. From 1st September 2024 we will move to 3 days in the office (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. Diversity and Inclusion is at the heart of everything we do Diversity and Inclusion is a priority at Wellcome . We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility, or contact us at . Upon a conditional offer being made, the successful applicant for this position will be required to undertake a Basic Disclosure and Barring Service (or equivalent) criminal record check to disclose any ' unspent ' criminal convictions or conditional cautions under the Rehabilitation of Offenders Act 1974. The criminal record check with not show anything that is ' spent '. For further guidance on disclosure of criminal records please see this UK Government Guidance. You can view our Policy Statement on the Recruitment of Ex-offenders here. You can view our Privacy Statement here.
Apr 18, 2024
Full time
Salary: £76,246 Closing date: Tuesday, 23 April 2024 Contract type: Permanent The Wellcome Trust is a global charitable foundation. We improve health for everyone by funding science, leading policy and advocacy campaigns, and building partnerships. We plan to spend £16bn over the next ten years, funding new discoveries in life, health, and wellbeing, and taking on three global health challenges: mental health, infectious disease and climate and health. These challenges need the bold science we support, but they won't be solved by science alone. We are looking for an Operational Risk & Controls Manager to join our Risk team. Where in Wellcome will I be working? You will be working in the Risk team, reporting to the Head of Risk. This role is part of the Risk Team and provides professional guidance, advice, and support in respect of risk and risk management to everyone working within the organisation in help with the delivery of our mission. This includes the development and delivery of the corporate risk management framework and business continuity arrangements. What will I be doing? You will provide expert advice and practical support to Wellcome's first line functions on the design and implementation of effective operational controls to effectively manage operational risk. You will be partnering with first line teams to establish suitably designed and operationally effective controls; and that they document, monitor, review and report against those controls according to Wellcome's risk framework. This role will also lead on catalysing a risk and compliance mindset across first line teams and develop the capabilities of the first line functions around controls, in particular at an Executive and Senior Management (ELT/SLT) level. As a part of this role, you will advise and enable ELT/SLT in first line functions in the articulation of, and completion of, agreed audit management actions for which they are accountable. As an Operational Risk & Controls Manager, you will: Use expertise and knowledge to work in partnership with the ELT members, SLT members, department Risk Champions and other stakeholders across the organisation to catalyse a proactive risk management culture across first line management functions. Design and deliver training and workshops to further embed Wellcome's risk management framework. Enable the first line functions to monitor and evaluate the control environment through their ongoing regular risk and control self-assessments and assurance reviews and develop strong and collaborative interactions with 2nd and 3rd line functions to help ensure a strong control environment. Work closely with existing risk champions to engender good practice in departments and support capability building and proactively advise, and coordinate the first line functions in delivering remediation plans required to close out open audit issues and mitigate associated risks in partnership with control owners. Identify and implement opportunities for process improvements (both within teams and across the organisation) through simplification and standardisation and enable management at all levels to proactively identify control deficiencies and implement remedial measures. Contribute to a diverse and inclusive culture across the organisation, collaborating across departments. Is this job for me? We are looking for someone who has a strong background in risk management and internal controls who is looking to work for a dynamic and growing team; and who would like to use their technical skills to add value as an internal advisor to the executive and senior leadership. You will have access to the most senior people in the organisation and have the opportunity to learn about a diverse organisation. We are looking for someone who: Strong technical knowledge of enterprise and operational risk, with experience and understanding of controls, compliance, assurance, and internal/external audit procedures. Preferably qualified as an Internal Auditor, accountant, or risk professional with significant post qualification experience of dealing with management at all levels across a broad range of functional business areas. Significant practical experience of designing and documenting processes and controls to manage and mitigate operational risks, and understanding of the evidence requirements to support the testing of such controls. Demonstrable experience of maturing risk and controls across an organisation, and improving risk culture. Experience of assisting in the preparation and/or review of organisational policies and standards. An ability to think creatively and communicate effectively to improve the efficiency and effectiveness of processes and procedures to drive improvements. To apply please upload your current CV and complete our short application Interview dates: 09, 10 and 13 of May You can view the full job description on our website You can read more about the benefits we offer our employees on our website Our Hybrid Way of Working We understand that our colleagues have commitments and personal interests outside of work and we strive to build a flexible working environment, in which people can perform at their best. We are currently working 2 days per week (Tuesdays and Wednesdays) from our Euston Road offices (as part of our hybrid Ways of Working) with the remaining 3 days working either remotely or in the office. From 1st September 2024 we will move to 3 days in the office (Tuesday, Wednesday and Thursday) with the remaining 2 days working either remotely or in the office. Diversity and Inclusion is at the heart of everything we do Diversity and Inclusion is a priority at Wellcome . We are committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We are happy to discuss flexible working options for all roles. We work to ensure that our recruitment processes are as inclusive as possible to everyone. This includes making adjustments for people who have a disability or long-term condition. Please visit our website for more information on adjustments and accessibility, or contact us at . Upon a conditional offer being made, the successful applicant for this position will be required to undertake a Basic Disclosure and Barring Service (or equivalent) criminal record check to disclose any ' unspent ' criminal convictions or conditional cautions under the Rehabilitation of Offenders Act 1974. The criminal record check with not show anything that is ' spent '. For further guidance on disclosure of criminal records please see this UK Government Guidance. You can view our Policy Statement on the Recruitment of Ex-offenders here. You can view our Privacy Statement here.
Global Head of Retail Sales - Coco & Eve Coco & Eve was founded in 2018, capturing the spirit of Bali with clean, vegan beauty products, sprinkling its magic across all of our innovative formulas. With 22 beauty awards and operating in 38 countries across retail, Amazon & our direct channel, we are set to continue our rapid growth. From haircare, suncare and skincare, we combine clinically proven actives with tropical goodness and a sustainable beauty focus. In 2024, we have a product launch pipeline with 15 product launches across 8 key moments plus we are launching the brand instore with top global retailers. It will be the biggest year for Coco & Eve in the brand's history. About the Job As the Global Head of Retail Sales at Coco & Eve, you will oversee the strategic partnerships and growth of the global wholesale channel. This leadership role is central to our strategy, focusing on enhancing and deepening engagements with our current partners while overseeing our wholesale operations. You will manage a team of five account managers and additional field staff, ensuring a cohesive and effective approach across our retail channels. We are looking for a reliable leader with a robust track record in sales and partnership management, passionate about refining our retail approach and driving substantial growth within established channels. Key Responsibilities: Strategically expand and deepen existing retail and e-commerce partnerships, driving substantial growth and enhancing partnership value. Manage the Wholesale Profit & Loss (P&L) and budget, ensuring optimal growth through targeted strategies that maximise the potential of existing channels. Refine and implement retail strategies for each brand to elevate their market presence and consumer engagement through initiatives such as samples, sets, Gift With Purchase (GWP), and visual merchandising. Collaborate with the Global Marketing team to optimise product offerings and category strategies within the retail environment, creating customised retailer-specific marketing calendars and comprehensive activation plans. Build stronger, more strategic relationships with current retail partners, developing comprehensive business strategies that are mutually beneficial and support our brand objectives. Analyse performance metrics from retail partnerships frequently, adjusting strategies as necessary to enhance sales effectiveness, marketing efficiency, and campaign impact. Lead, inspire, and develop a team of five account managers and additional field staff located in strategic markets such as the UK, US, and Canada, promoting high performance and continuous growth. Requirements: Minimum of 6 years in sales/business development, specifically with extensive experience in managing and growing retail accounts within the beauty industry. Proven ability to enhance and expand partnerships, with a strong focus on strategic growth and achieving results through established relationships. Excellent leadership qualities, capable of managing and mentoring a diverse team of account managers and field staff. Strong negotiation skills and business acumen, with the ability to work effectively both independently and as part of a team. High-level analytical and strategic thinking skills, coupled with solid planning and organisational abilities. Experience in the beauty industry is highly desirable, with a mandatory understanding of international markets, particularly in the US and Europe and with partners such as Ulta, Sephora, Boots and/or Douglas. What We Offer: This role offers an exciting opportunity for a candidate who excels in a dynamic, metrics-driven environment, enjoys cultivating deep relationships, and is keen to have a significant impact at a global scale. Join Coco & Eve to lead a team dedicated to excellence and innovation in the beauty industry, supported by a company that values creativity and progressive strategies. This job has everything for the right applicant, and is available immediately. All applications will be treated confidentially. Only successful candidates will be contacted. Supernova is an equal opportunity employer. Our values define the working culture and environment we strive to create - fair, diverse, respectful and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. We promote harmonious working relationships and encourage a learning and development culture. We welcome applications from talented people coming from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Apr 18, 2024
Full time
Global Head of Retail Sales - Coco & Eve Coco & Eve was founded in 2018, capturing the spirit of Bali with clean, vegan beauty products, sprinkling its magic across all of our innovative formulas. With 22 beauty awards and operating in 38 countries across retail, Amazon & our direct channel, we are set to continue our rapid growth. From haircare, suncare and skincare, we combine clinically proven actives with tropical goodness and a sustainable beauty focus. In 2024, we have a product launch pipeline with 15 product launches across 8 key moments plus we are launching the brand instore with top global retailers. It will be the biggest year for Coco & Eve in the brand's history. About the Job As the Global Head of Retail Sales at Coco & Eve, you will oversee the strategic partnerships and growth of the global wholesale channel. This leadership role is central to our strategy, focusing on enhancing and deepening engagements with our current partners while overseeing our wholesale operations. You will manage a team of five account managers and additional field staff, ensuring a cohesive and effective approach across our retail channels. We are looking for a reliable leader with a robust track record in sales and partnership management, passionate about refining our retail approach and driving substantial growth within established channels. Key Responsibilities: Strategically expand and deepen existing retail and e-commerce partnerships, driving substantial growth and enhancing partnership value. Manage the Wholesale Profit & Loss (P&L) and budget, ensuring optimal growth through targeted strategies that maximise the potential of existing channels. Refine and implement retail strategies for each brand to elevate their market presence and consumer engagement through initiatives such as samples, sets, Gift With Purchase (GWP), and visual merchandising. Collaborate with the Global Marketing team to optimise product offerings and category strategies within the retail environment, creating customised retailer-specific marketing calendars and comprehensive activation plans. Build stronger, more strategic relationships with current retail partners, developing comprehensive business strategies that are mutually beneficial and support our brand objectives. Analyse performance metrics from retail partnerships frequently, adjusting strategies as necessary to enhance sales effectiveness, marketing efficiency, and campaign impact. Lead, inspire, and develop a team of five account managers and additional field staff located in strategic markets such as the UK, US, and Canada, promoting high performance and continuous growth. Requirements: Minimum of 6 years in sales/business development, specifically with extensive experience in managing and growing retail accounts within the beauty industry. Proven ability to enhance and expand partnerships, with a strong focus on strategic growth and achieving results through established relationships. Excellent leadership qualities, capable of managing and mentoring a diverse team of account managers and field staff. Strong negotiation skills and business acumen, with the ability to work effectively both independently and as part of a team. High-level analytical and strategic thinking skills, coupled with solid planning and organisational abilities. Experience in the beauty industry is highly desirable, with a mandatory understanding of international markets, particularly in the US and Europe and with partners such as Ulta, Sephora, Boots and/or Douglas. What We Offer: This role offers an exciting opportunity for a candidate who excels in a dynamic, metrics-driven environment, enjoys cultivating deep relationships, and is keen to have a significant impact at a global scale. Join Coco & Eve to lead a team dedicated to excellence and innovation in the beauty industry, supported by a company that values creativity and progressive strategies. This job has everything for the right applicant, and is available immediately. All applications will be treated confidentially. Only successful candidates will be contacted. Supernova is an equal opportunity employer. Our values define the working culture and environment we strive to create - fair, diverse, respectful and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. We promote harmonious working relationships and encourage a learning and development culture. We welcome applications from talented people coming from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £29,250 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Due to our late finishing hours, we suggest that applicants are within a 45-minute commuting distance from the centre they are applying to. Free on-site parking is available at this centre. Please note: Proof of eligibility to work in the UK will be required. Unfortunately, we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self-declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £29,250.00Yr. - GBP £29,250.00Yr.
Apr 18, 2024
Full time
Why Explore Learning?: Are you ready to embark on an exciting journey that will transform the lives of children and empower you to make a lasting impact on your community? If youre passionate about education, business growth, and providing exceptional customer service, join our vibrant team at Explore Learning as an Education Centre Supervisor. About us: Our mission is to change childrens lives; supporting them to make real maths and English progress and unlock a love of learning. Whether its online or in one of our vibrant UK tuition centres, we bring learning to life. We are a dynamic community of educators, mentors, role models, and advocates for the families we serve. Our team is defined by their genuine care for each childs growth and their unwavering commitment to excellence in everything we do. The Role: As a Centre Supervisor at Explore Learning you'll work in close partnership with the Centre Manager, and together you'll be responsible for the operation of a vibrant learning centre. Your role is multifaceted, with a strong focus on education, business growth, and customer service. You will lead and develop a team of inspiring tutors, nurture the potential of countless children, and warmly welcome new families into our educational community. What you'll be doing: Bring Our Mission to Life: Deliver an exceptional education service to our members and make a profound impact on their lives. Inspire our tutors: Role model skills to your team and ensure educational excellence. Provide Exceptional Customer Experience: Engage and delight both prospective and current families. Build Authentic Relationships: Forge meaningful connections with all members while prioritising safeguarding and member well-being. Contribute to Centre Reputation and Profitability: Be an Explore ambassador in your community, spreading the word about what we do and lay the foundation for sustainable growth through outstanding education and customer experience. Inspire Collective Goals: Motivate your team to work collaboratively towards achieving centre objectives. Create a Welcoming Environment: Value, engage, and support every team member. Whats it in for you? Training and Development: Access high-quality training and abundant opportunities for personal growth and development, as recognised by current managers. A Unified Team: Experience the sense of unity and collective purpose that defines our entire staff, from entry-level positions to management. Witness Transformation: The most rewarding aspect of this role is watching children learn, grow, and unlock their full potential. Variety in Responsibilities: Enjoy the variety of responsibilities encompassing education, business growth, leadership and customer service. What does it take to be an Education Centre Supervisor at Explore: At Explore Learning, we teach, inspire, and change lives. We believe in taking ownership of our students progress, our personal growth, and the positive change we bring to the world. Challenges are our opportunities for innovation and growth, and our determination fuels our drive to overcome them. If you are ready to make a profound impact, embrace challenges as opportunities, and help create a brighter future for our children and communities, we invite you to apply for the role of Education Centre Supervisor at Explore Learning. Unlocking potential, together. Logistics: Starting salary: £29,250 PA + a pay progression of up to £4500 in your first year if you progress to our Centre Manager role. Contract: Full-time, permanent contract. Working Hours (Typical Week): Tuesday: 11 am - 8 pm Wednesday: 11 am - 8 pm Thursday: 11 am - 7 pm Friday: 9 am - 6 pm Saturday: 9 am - 5 pm Due to our late finishing hours, we suggest that applicants are within a 45-minute commuting distance from the centre they are applying to. Free on-site parking is available at this centre. Please note: Proof of eligibility to work in the UK will be required. Unfortunately, we are not able to offer any form of sponsorship. Additional Perks: Enjoy 28 annual days off, plus 2 well-being and volunteer days. Youll also receive additional holiday time based on your length of service. You may receive an annual individual performance contribution bonus of £750 in this role, which increases to £1250 in the centre manager role. Benefit from discounted gym memberships and sportswear, free counselling services, a cycle to work scheme, and a discounted tastecard. Take advantage of our referral bonus, staff discounts, enhanced parental leave, and pension options. All successful applicants will undertake employment reference checks, a self-declaration of criminal record and a Disclosure & Barring Service check. Please note, this role is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. It is an offence to apply if you have been barred from engaging in regulated activity with children. GBP £29,250.00Yr. - GBP £29,250.00Yr.
The Royal Docks is undergoing an exciting transformation. Once London's gateway to the world, today the area is re-emerging as a major new residential, business and visitor destination. Cultural placemaking is key to the area's regeneration and forms one of three pillars in the refreshed Royal Docks Delivery Plan (). Centre stage is a bold ambition to be London's Cultural Engine, a world-class creative production centre that is internationally renowned for its distinctive and authentic cultural programme, making the Royal Docks an irresistible place to live, work and visit. We are looking for an inspiring and resourceful Cultural Placemaking Manager to join our Culture and Activation Team. Reporting to the Head of Cultural Programme and Partnerships, the Cultural Placemaking Manager is one of two managers in the team, the other being the Creative Programmer who leads on Royal Docks Teams' cultural programme. The Cultural Placemaking Manager is a new post and an exciting addition to the team. Working with cultural stakeholders across the Royal Docks, and with colleagues from the wider Royal Docks Team including Economic Development, Place and Marketing, you will support the development and cultural activation of Royal Docks neighbourhoods. The focus of your work will be on maximising a cohesive cultural offer in the Royal Docks which boosts the visitor economy, always ensuring the prominence of the Royal Docks' distinctive cultural vision and community wealth building principles. You will develop opportunities across cultural partners' offers, attract events and longer-term cultural projects to the area, and generate and produce Royal Docks events, installations and programme frameworks. You will manage an Event Producer and will oversee and advise on the design and delivery of safe, high-quality Royal Docks events. You will need a proven track record of successful development, management, and delivery of place based cultural programmes and initiatives, and experience of developing collaborative, productive partnerships with cultural and creative organisations, cohesive programming, and collaborating on marketing and PR campaigns. Senior experience of event management, licencing, health and safety and production is essential. Principal accountabilities Support the Head of the Cultural Programme and Partnerships with the ongoing development and implementation of the Royal Docks' Cultural Placemaking Strategy Work within a multi-disciplinary Royal Docks Team on the development and long-term place-based approach to culture and creative placemaking in key Royal Docks neighbourhoods Collaborate with Royal Docks cultural partners and creative workspace facilities, to engineer the area's developing programme, boosting local engagement, place awareness, and visitor footfall Promote the Royal Docks as a venue for events and activities, and collaborate with colleagues, landlords and developers on meanwhile plans for key Royal Docks sites Develop and produce Royal Docks Team events, projects, and installations in the public realm, and programming frameworks that support the burgeoning culture and leisure ecosystem Embed the Royal Docks Team's cultural vision and community engagement across all projects. Oversee and advise on the design and delivery of safe, high quality Royal Docks events If you would like to know more about the role please contact us to arrange to join an online briefing/Q&A session on Friday 19 April from 3-4pm. The session will be recorded. If you are unable to attend but would like a recording after the session this can be made available to you. PERSON SPECIFICATION Technical requirements/experience/qualifications Significant experience in successfully managing the development, delivery and evaluation of place based cultural programmes and initiatives Evidence of building successful creative collaborations, professional and operational relationships with a wide and diverse range of cultural organisations, regional stakeholders and creatives. Experience in collaborating with marketing teams on audience development strategies, and long-term and project-based marketing and PR campaigns Significant knowledge of event management, safety, licencing and risk assessment. Experience of financial management, procurement, and contract management. Fundraising experience desirable. Behavioural competencies Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals Level three indicators of effective performance Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognises the contributions that staff at all levels make to delivering priorities Proactively manages partner relationships, preventing or resolving any conflict Adapts style to work effectively with partners, building consensus, trust and respect Delivers objectives by bringing together diverse stakeholders to work effectively in partnership Problem Solving .is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions Level three indicators of effective performance Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions This role is based at City Hall, in the Royal Docks (Kamal Chunchie Way, London, E16 1ZE).
Apr 18, 2024
Full time
The Royal Docks is undergoing an exciting transformation. Once London's gateway to the world, today the area is re-emerging as a major new residential, business and visitor destination. Cultural placemaking is key to the area's regeneration and forms one of three pillars in the refreshed Royal Docks Delivery Plan (). Centre stage is a bold ambition to be London's Cultural Engine, a world-class creative production centre that is internationally renowned for its distinctive and authentic cultural programme, making the Royal Docks an irresistible place to live, work and visit. We are looking for an inspiring and resourceful Cultural Placemaking Manager to join our Culture and Activation Team. Reporting to the Head of Cultural Programme and Partnerships, the Cultural Placemaking Manager is one of two managers in the team, the other being the Creative Programmer who leads on Royal Docks Teams' cultural programme. The Cultural Placemaking Manager is a new post and an exciting addition to the team. Working with cultural stakeholders across the Royal Docks, and with colleagues from the wider Royal Docks Team including Economic Development, Place and Marketing, you will support the development and cultural activation of Royal Docks neighbourhoods. The focus of your work will be on maximising a cohesive cultural offer in the Royal Docks which boosts the visitor economy, always ensuring the prominence of the Royal Docks' distinctive cultural vision and community wealth building principles. You will develop opportunities across cultural partners' offers, attract events and longer-term cultural projects to the area, and generate and produce Royal Docks events, installations and programme frameworks. You will manage an Event Producer and will oversee and advise on the design and delivery of safe, high-quality Royal Docks events. You will need a proven track record of successful development, management, and delivery of place based cultural programmes and initiatives, and experience of developing collaborative, productive partnerships with cultural and creative organisations, cohesive programming, and collaborating on marketing and PR campaigns. Senior experience of event management, licencing, health and safety and production is essential. Principal accountabilities Support the Head of the Cultural Programme and Partnerships with the ongoing development and implementation of the Royal Docks' Cultural Placemaking Strategy Work within a multi-disciplinary Royal Docks Team on the development and long-term place-based approach to culture and creative placemaking in key Royal Docks neighbourhoods Collaborate with Royal Docks cultural partners and creative workspace facilities, to engineer the area's developing programme, boosting local engagement, place awareness, and visitor footfall Promote the Royal Docks as a venue for events and activities, and collaborate with colleagues, landlords and developers on meanwhile plans for key Royal Docks sites Develop and produce Royal Docks Team events, projects, and installations in the public realm, and programming frameworks that support the burgeoning culture and leisure ecosystem Embed the Royal Docks Team's cultural vision and community engagement across all projects. Oversee and advise on the design and delivery of safe, high quality Royal Docks events If you would like to know more about the role please contact us to arrange to join an online briefing/Q&A session on Friday 19 April from 3-4pm. The session will be recorded. If you are unable to attend but would like a recording after the session this can be made available to you. PERSON SPECIFICATION Technical requirements/experience/qualifications Significant experience in successfully managing the development, delivery and evaluation of place based cultural programmes and initiatives Evidence of building successful creative collaborations, professional and operational relationships with a wide and diverse range of cultural organisations, regional stakeholders and creatives. Experience in collaborating with marketing teams on audience development strategies, and long-term and project-based marketing and PR campaigns Significant knowledge of event management, safety, licencing and risk assessment. Experience of financial management, procurement, and contract management. Fundraising experience desirable. Behavioural competencies Building and Managing Relationships is developing rapport and working effectively with a diverse range of people, sharing knowledge and skills to deliver shared goals Level three indicators of effective performance Actively engages partners and encourages others to build relationships that support GLA objectives Understands and recognises the contributions that staff at all levels make to delivering priorities Proactively manages partner relationships, preventing or resolving any conflict Adapts style to work effectively with partners, building consensus, trust and respect Delivers objectives by bringing together diverse stakeholders to work effectively in partnership Problem Solving .is analysing and interpreting situations from a variety of viewpoints and finding creative, workable and timely solutions Level three indicators of effective performance Clarifies ambiguous problems, questioning assumptions to reach a fuller understanding Actively challenges the status quo to find new ways of doing things, looking for good practice Seeks and incorporates diverse perspectives to help produce workable strategies to address complex issues Initiates consultation on opportunities to improve work processes Supports the organisation to implement innovative suggestions This role is based at City Hall, in the Royal Docks (Kamal Chunchie Way, London, E16 1ZE).
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+
Apr 17, 2024
Full time
We have an exciting opportunity for a General Manager to join us here at Buzz Bingo Lordshill. This is a 44 hour per week role. You will work across all opening hours of the business. Paying up to £49,000. This role includes working hours which are comprised of mainly evening/late night and weekend shifts and you will work a variety of shifts across the opening hours of the business which is currently between 10am and 1am. Join Our Team of Remarkable People At Buzz Bingo, together we re on a mission to be the Nation s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection - online and in Club - that makes us a Bingo business unlike any other. The Role You ll Play As General Manager you will have overall responsibility and accountability for achieving the Club EBITDA and Operating Profit Budget, and all financial targets. You will implement a centrally generated brand strategy flawlessly at a local level and ensure a consistent delivery of the Buzz Bingo Brand Values at each stage of the customer journey, whilst leading and inspiring your team to create a culture of exceptional customer service. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships at management level Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Your Responsibilities as Part of Our Team Hold performance and financial reviews with the management team and evaluate actions to maintain and improve KPI performance Implement centrally generated brand strategy flawlessly at a local level Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day Formulate the Club s local strategic plan Effectively communicate the Club and company strategy to the team Provide clarity of performance expectations through regular feedback and performance reviews for the team Recruit and retain a team that deliver outstanding customer service and retail standards across all areas of the Club Drive a culture of exceptional customer service and lead the team to ensure that the Customer's needs are exceeded in every session Ensure that the team critically evaluate the feedback received from all Customers and respond to this Have a highly visible presence in all areas of the Club at peak trading times Ensure compliance with all Licensing and Health & Safety requirements plus faithfully implementing all company operating standards Ensure you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We re Looking For You have a track record of delivering high levels of customer service & profit delivery within the leisure, hospitality, or retail industry You bring business awareness to decision making and understand the commercial drivers of the business A relentless focus upon customer service standards with strong attention to detail A flexible approach to managing, motivating and influencing Effectively involves the team in maintaining standards and solving problems Self-aware and welcomes constructive feedback You are prepared to make tough people decisions Committed to your own and other's development You are able to manage and drive new initiatives through others Keep the focus on customer service even when under pressure and show resilience You consistently invite and respond to customer feedback A commitment to gaining a comprehensive knowledge and understanding of the business and all Gaming and Licensing Laws As an equal opportunities employer, Buzz Bingo is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Our workplace culture is inclusive and we strongly encourage suitably qualified applicants from a diverse range of backgrounds to apply and join us here at Buzz Bingo. We encourage our Colleagues to be themselves as we believe our differences as individuals make us stronger as a team. Applicants must be 18+