Description About this role Business Unit Overview: BlackRock Private Equity Partners is the private equity investment solutions group at BlackRock, investing across direct co-investment, primary fund and secondary private equity strategies. Private Equity Partners has offices in New York, Princeton, Zurich, London, and Hong Kong with total client assets of approximately USD 45 billion across a range of commingled funds and separate accounts for institutional and wealth clients. This position is with BlackRock Private Equity Partners' Product Strategy team in London. Job Purpose/Background: BlackRock Private Equity Partners' Product Strategy team is seeking a highly motivated and ambitious individual interested in working in a fast-paced, international environment as a member of a close-knit team in the alternative investment industry. The candidate assumes a multi-faceted role that requires a passion for Private Equity investments, an entrepreneurial spirit, strong analytical and conceptual skills, flexibility, as well as dedicated client service orientation and communication skills. The candidate will be responsible for leading a broad set of activities across business development, investor solutions design and implementation as well as client service, which requires developing a broad understanding of BlackRock Private Equity Partners' business and investment strategies. In fulfilling theirtasks the position holder will have the opportunity to closely interact with the Private Equity Partners Investment Management team as well as other departments across BlackRock such as the Client Businesses, Risk Management & Quantitative Analysis, Legal, Tax, Reporting, Fund Administration, etc. Key Responsibilities: Business Development: Private Equity Partners Product Strategy team members serve as the subject matter expert during sales process, working alongside the pure sales teams to progress clients through diligence processes Participate in client meetings in close cooperation with relationship managers Develop proposals in close cooperation with internal partner departments (including responses to requests for proposal, pitch decks) Investor Solutions / Product Development: Ideation and project management for new product development, including custom solutions (separate accounts) and new commingled products Managing the process through decisions on investment strategy, governance/cooperation framework, legal structuring, services, pricing, etc. Requires working within the PEP team to achieve consensus on business points and then coordinating with a range of teams across the firm to achieve desired outcomes (Investment Management, Legal, Tax, Reporting, etc.) Client Service: Respond to ad hoc client requests on a range of topics (investment performance, portfolio construction, reporting, etc.) across any/all of PEP's funds and accounts Prepare and deliver client portfolio reviews for separate accounts and commingled funds including quantitative and qualitative portfolio analyses; Work with sales teams to deliver smoothly and efficiently to clients Develop varied analyses (e.g. industry- / client-related) Knowledge/Experience: Bachelor's degree Fluency in French and English is essential 6-10 years experience in the financial services / asset management / private market industry and/or consulting Full proficiency in Word, Excel and Power Point Skills/Competencies: Strong analytical and conceptual skills Proven project management skills Strong service orientation and presentation skills Ability to multi-task and work in a fast-paced environment Persuasive and polished written and oral communication skills Team player with strong interpersonal skills Demonstrates entrepreneurial spirit and is willing to assume additional responsibilities Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit Twitter: LinkedIn: BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
Apr 18, 2024
Full time
Description About this role Business Unit Overview: BlackRock Private Equity Partners is the private equity investment solutions group at BlackRock, investing across direct co-investment, primary fund and secondary private equity strategies. Private Equity Partners has offices in New York, Princeton, Zurich, London, and Hong Kong with total client assets of approximately USD 45 billion across a range of commingled funds and separate accounts for institutional and wealth clients. This position is with BlackRock Private Equity Partners' Product Strategy team in London. Job Purpose/Background: BlackRock Private Equity Partners' Product Strategy team is seeking a highly motivated and ambitious individual interested in working in a fast-paced, international environment as a member of a close-knit team in the alternative investment industry. The candidate assumes a multi-faceted role that requires a passion for Private Equity investments, an entrepreneurial spirit, strong analytical and conceptual skills, flexibility, as well as dedicated client service orientation and communication skills. The candidate will be responsible for leading a broad set of activities across business development, investor solutions design and implementation as well as client service, which requires developing a broad understanding of BlackRock Private Equity Partners' business and investment strategies. In fulfilling theirtasks the position holder will have the opportunity to closely interact with the Private Equity Partners Investment Management team as well as other departments across BlackRock such as the Client Businesses, Risk Management & Quantitative Analysis, Legal, Tax, Reporting, Fund Administration, etc. Key Responsibilities: Business Development: Private Equity Partners Product Strategy team members serve as the subject matter expert during sales process, working alongside the pure sales teams to progress clients through diligence processes Participate in client meetings in close cooperation with relationship managers Develop proposals in close cooperation with internal partner departments (including responses to requests for proposal, pitch decks) Investor Solutions / Product Development: Ideation and project management for new product development, including custom solutions (separate accounts) and new commingled products Managing the process through decisions on investment strategy, governance/cooperation framework, legal structuring, services, pricing, etc. Requires working within the PEP team to achieve consensus on business points and then coordinating with a range of teams across the firm to achieve desired outcomes (Investment Management, Legal, Tax, Reporting, etc.) Client Service: Respond to ad hoc client requests on a range of topics (investment performance, portfolio construction, reporting, etc.) across any/all of PEP's funds and accounts Prepare and deliver client portfolio reviews for separate accounts and commingled funds including quantitative and qualitative portfolio analyses; Work with sales teams to deliver smoothly and efficiently to clients Develop varied analyses (e.g. industry- / client-related) Knowledge/Experience: Bachelor's degree Fluency in French and English is essential 6-10 years experience in the financial services / asset management / private market industry and/or consulting Full proficiency in Word, Excel and Power Point Skills/Competencies: Strong analytical and conceptual skills Proven project management skills Strong service orientation and presentation skills Ability to multi-task and work in a fast-paced environment Persuasive and polished written and oral communication skills Team player with strong interpersonal skills Demonstrates entrepreneurial spirit and is willing to assume additional responsibilities Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit Twitter: LinkedIn: BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.
We're on a mission to provide equitable access to economic opportunity, for everyone. We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential. We work with over 1,000 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we've trained over 12,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together. Join Multiverse and help us set a new course for work. Summary As Director of Data Products & Analytics, you will be responsible for the tools, processes & people that underpin Multiverse's internal metrics, analytics & reporting products. You will own and implement our strategy for embedding aligned metrics, interactive analytics tools & consistent reporting at the very heart of our business - helping ensure that we become an ever-more data-driven company built upon differentiated data products. This role will be within the Data & Insight team, reporting to the VP of Data & Insight, but will also have very close connections with Product and Engineering leaders, as well business leaders across all departments. You will need to be strategic, collaborative, innovative, pragmatic and tenacious. You will also need to balance technical leadership with people management - and should be able to directly support with technical implementation if required. What you'll focus on: Leadership Owning & realising our strategy for leveraging metrics, analytics tools & reporting to drive business decision making Ensuring that our data products & analytics strategy supports our wider business strategy Managing & developing our team of relevant specialists - inc Data Product Managers & Analytics Developers Maximising our team's knowledge and skills around data product development - enabling them to leverage the best available tools & approaches Recruiting & onboarding additional specialists as required Providing internal and external-facing thought leadership on data product development Supporting with the leadership of the broader Data & Insight team, as well as the wider Tech organisation Stakeholder Management Defining and modelling how we diagnose and translate key stakeholders' needs into tangible data products Embedding effective methods for detailing stakeholder requirements and agreeing minimum user acceptance criteria Establishing scalable processes & ways of working for colleagues across the business to securely and sustainably interact with data products Driving adoption and usage by ensuring high quality documentation, training & support across all data products Technical Development Defining, developing & maintaining our data analytics technology stack (i.e. tools for self-service exploration, tracking & analysis) - optimising for clarity, usability, performance, security, efficiency & scalability Establishing & driving best-practice technical design & build standards across all data product development Monitoring & reviewing all relevant technologies/processes to proactively identify opportunities & mitigate potential gaps Evaluating & implementing new technologies/approaches that will enable us to further evolve and scale our data analytics capabilities Collaboration Liaising closely with other leaders within the Data & Insight team on collaborative prioritisation, resourcing & problem solving Building & maintaining deep relationships with Multiverse's other Tech leaders - including alignment on technologies, standards & practices Maintaining transparent lines of communication with Multiverse's Information Security & Data Privacy/Protection leaders - ensuring that all data products are compliant with ethical standards, legal requirements & industry best practice Commissioning & overseeing projects/products delivered by external technical partners as needed What we're looking for: Required 10+ years of relevant data product & analytics experience 5+ years of leading high performing data teams Tangible successes achieved via embedding metrics, reporting & analytics products within dynamic organisations Significant experience working with Tableau Demonstrable interest in and knowledge of emerging analytics trends (e.g. AI-enhancements) Working knowledge of PostgreSQL Proven track record of producing high quality deliverables against ambitious goals and deadlines Proven ability to inspire, motivate and develop a team of ambitious, high-performing technical specialists Successful track record of collaborating between data teams and their stakeholders Strong communication skills and demonstrable ability to collaborate with both technical and non-technical colleagues Pragmatic, 'can-do' approach with a proven record of turning challenges into opportunities Meticulous attention to detail Commitment to Multiverse's mission and values Desired Experience with Alteryx Working knowledge of dbt Understanding of skills sector
Apr 18, 2024
Full time
We're on a mission to provide equitable access to economic opportunity, for everyone. We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential. We work with over 1,000 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we've trained over 12,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together. Join Multiverse and help us set a new course for work. Summary As Director of Data Products & Analytics, you will be responsible for the tools, processes & people that underpin Multiverse's internal metrics, analytics & reporting products. You will own and implement our strategy for embedding aligned metrics, interactive analytics tools & consistent reporting at the very heart of our business - helping ensure that we become an ever-more data-driven company built upon differentiated data products. This role will be within the Data & Insight team, reporting to the VP of Data & Insight, but will also have very close connections with Product and Engineering leaders, as well business leaders across all departments. You will need to be strategic, collaborative, innovative, pragmatic and tenacious. You will also need to balance technical leadership with people management - and should be able to directly support with technical implementation if required. What you'll focus on: Leadership Owning & realising our strategy for leveraging metrics, analytics tools & reporting to drive business decision making Ensuring that our data products & analytics strategy supports our wider business strategy Managing & developing our team of relevant specialists - inc Data Product Managers & Analytics Developers Maximising our team's knowledge and skills around data product development - enabling them to leverage the best available tools & approaches Recruiting & onboarding additional specialists as required Providing internal and external-facing thought leadership on data product development Supporting with the leadership of the broader Data & Insight team, as well as the wider Tech organisation Stakeholder Management Defining and modelling how we diagnose and translate key stakeholders' needs into tangible data products Embedding effective methods for detailing stakeholder requirements and agreeing minimum user acceptance criteria Establishing scalable processes & ways of working for colleagues across the business to securely and sustainably interact with data products Driving adoption and usage by ensuring high quality documentation, training & support across all data products Technical Development Defining, developing & maintaining our data analytics technology stack (i.e. tools for self-service exploration, tracking & analysis) - optimising for clarity, usability, performance, security, efficiency & scalability Establishing & driving best-practice technical design & build standards across all data product development Monitoring & reviewing all relevant technologies/processes to proactively identify opportunities & mitigate potential gaps Evaluating & implementing new technologies/approaches that will enable us to further evolve and scale our data analytics capabilities Collaboration Liaising closely with other leaders within the Data & Insight team on collaborative prioritisation, resourcing & problem solving Building & maintaining deep relationships with Multiverse's other Tech leaders - including alignment on technologies, standards & practices Maintaining transparent lines of communication with Multiverse's Information Security & Data Privacy/Protection leaders - ensuring that all data products are compliant with ethical standards, legal requirements & industry best practice Commissioning & overseeing projects/products delivered by external technical partners as needed What we're looking for: Required 10+ years of relevant data product & analytics experience 5+ years of leading high performing data teams Tangible successes achieved via embedding metrics, reporting & analytics products within dynamic organisations Significant experience working with Tableau Demonstrable interest in and knowledge of emerging analytics trends (e.g. AI-enhancements) Working knowledge of PostgreSQL Proven track record of producing high quality deliverables against ambitious goals and deadlines Proven ability to inspire, motivate and develop a team of ambitious, high-performing technical specialists Successful track record of collaborating between data teams and their stakeholders Strong communication skills and demonstrable ability to collaborate with both technical and non-technical colleagues Pragmatic, 'can-do' approach with a proven record of turning challenges into opportunities Meticulous attention to detail Commitment to Multiverse's mission and values Desired Experience with Alteryx Working knowledge of dbt Understanding of skills sector
Account Manager - IT Security Reseller (Hybrid working) £35,000-£50,000 + OTE + Benefits Leading IT Security Reseller are expanding their sales function and currently require a forward-thinking Account Manager to join the business and play a key part in the companies continued expansion. Experience required 4+ years' experience working for an IT Security Reseller Track record of sales performance onboarding new business and account development Full driving license (ability to get to the Oxfordshire office once a week) Experience pitching (face to face or virtual) The Account Manager will in the most part be remote based but will be required to come into the office once a week. The role is client facing and will include trade shows (South-East based) with clients being mainly private sector. Full marketing support will be provided to onboard new customers but the successful Account Manager must have security sector experience In return the Account Manager will be provided with a full benefits package, unlimited earning potential (double OTE) and the opportunity to map out customers and control the full sales process. For more information, please email Nick Lewis with a full copy of your CV Suitable Home Based Locations - Oxford, Bicester, Banbury, Reading, Swindon.
Apr 18, 2024
Full time
Account Manager - IT Security Reseller (Hybrid working) £35,000-£50,000 + OTE + Benefits Leading IT Security Reseller are expanding their sales function and currently require a forward-thinking Account Manager to join the business and play a key part in the companies continued expansion. Experience required 4+ years' experience working for an IT Security Reseller Track record of sales performance onboarding new business and account development Full driving license (ability to get to the Oxfordshire office once a week) Experience pitching (face to face or virtual) The Account Manager will in the most part be remote based but will be required to come into the office once a week. The role is client facing and will include trade shows (South-East based) with clients being mainly private sector. Full marketing support will be provided to onboard new customers but the successful Account Manager must have security sector experience In return the Account Manager will be provided with a full benefits package, unlimited earning potential (double OTE) and the opportunity to map out customers and control the full sales process. For more information, please email Nick Lewis with a full copy of your CV Suitable Home Based Locations - Oxford, Bicester, Banbury, Reading, Swindon.
This role has a starting salary of £50,047 per annum, based on a 36 hour working week. We are excited to be hiring a new Senior Communications Manager to join our fantastic CFLL team. The team is based in Woodhatch Place, Reigate This is a 24-month fixed term contract/ secondment opportunity. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team You will be working within a wider multi-disciplined team, with lots of opportunity for development and cross-working on a range of Surrey County Council communications. Every day is different in this team. We look out for each other, socialise and enjoy flexible working, so you'll always feel supported and part of a communications family. This is a particularly exciting time to join the team as we support the directorate with preparations for key service inspections within the next 18 months. About the Role This Senior Communications Manager role will lead the strategic planning, implementation and evaluation of Surrey County Council's Children, Families & Lifelong Learning (CFLL) communications, both internally and externally. This is a hugely rewarding role which plays a vital part in helping the directorate achieve its purpose: ensuring Surrey's children and young people are seen and heard, feel safe and can grow, and everyone benefits from lifelong learning. You will play a key leadership role in delivering the communications priorities and strategies across the CFLL directorate, which focus on children's social care, children's additional needs and disabilities and lifelong learning. As a Senior Communications Manager, you will build on positive and productive relationships, provide professional communications advice to senior officers, directors and the Lead Cabinet Member and will have experience leading a team to deliver high quality and strategic outcomes. The role will deliver both planned and reactive CFLL work, working closely with the wider communications team. Key Responsibilities Leading a team of four communications professionals, with oversight of relevant service communications roles, key responsibilities include: Setting and leading strategic internal and external CFLL communications priorities and strategies in line with directorate and organisational strategies, ensuring alignment with corporate communications colleagues and partners Relationship management spanning the directorate and partners to enable efficient cross functional working, problem solving and ensuring the directorate heads in the right direction with achieving priorities and plans Multi-disciplined communications leadership including strategic planning, campaign management, media management, consultations, internal communications, social media management and issues management, often to tight deadlines and conflicting priorities Build on the directorate's internal communications strategy, in line with the directorate's retention and culture ambitions Act as a trusted advisor to senior leadership, managing frequent high profile, complex and sensitive issues and incidents across social care and education, including supporting schools with media issues, often in partnership with Surrey Police Horizon scanning and proactively planning for demand, sensitive issues, such as inspections, and/or those which could have reputational impact Oversee vital communications channels for schools, early years settings, social work, fostering, additional needs and disabilities and looked after children, using relationship management skills to ensure accountability in achieving service and directorate strategic priorities and plans Managing campaign budgets and overseeing service communication budgets to ensure good return on investment. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Experience of working within a fast-paced communications team Proven leadership experience, working both with colleagues within the organisation and partners collaboratively with the ability to positively influence outcomes Experience working across all communications disciplines Strategic communications planning experience with the flexibility to adapt styles and techniques to suit different channels and audiences, and to work creatively to plan communications campaigns. We are looking for a proactive and compassionate leader, who has children and families at the centre of their thinking. The job advert closes at 23:59 on 23/04/2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Apr 18, 2024
Full time
This role has a starting salary of £50,047 per annum, based on a 36 hour working week. We are excited to be hiring a new Senior Communications Manager to join our fantastic CFLL team. The team is based in Woodhatch Place, Reigate This is a 24-month fixed term contract/ secondment opportunity. Rewards and Benefits 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependants leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources About the Team You will be working within a wider multi-disciplined team, with lots of opportunity for development and cross-working on a range of Surrey County Council communications. Every day is different in this team. We look out for each other, socialise and enjoy flexible working, so you'll always feel supported and part of a communications family. This is a particularly exciting time to join the team as we support the directorate with preparations for key service inspections within the next 18 months. About the Role This Senior Communications Manager role will lead the strategic planning, implementation and evaluation of Surrey County Council's Children, Families & Lifelong Learning (CFLL) communications, both internally and externally. This is a hugely rewarding role which plays a vital part in helping the directorate achieve its purpose: ensuring Surrey's children and young people are seen and heard, feel safe and can grow, and everyone benefits from lifelong learning. You will play a key leadership role in delivering the communications priorities and strategies across the CFLL directorate, which focus on children's social care, children's additional needs and disabilities and lifelong learning. As a Senior Communications Manager, you will build on positive and productive relationships, provide professional communications advice to senior officers, directors and the Lead Cabinet Member and will have experience leading a team to deliver high quality and strategic outcomes. The role will deliver both planned and reactive CFLL work, working closely with the wider communications team. Key Responsibilities Leading a team of four communications professionals, with oversight of relevant service communications roles, key responsibilities include: Setting and leading strategic internal and external CFLL communications priorities and strategies in line with directorate and organisational strategies, ensuring alignment with corporate communications colleagues and partners Relationship management spanning the directorate and partners to enable efficient cross functional working, problem solving and ensuring the directorate heads in the right direction with achieving priorities and plans Multi-disciplined communications leadership including strategic planning, campaign management, media management, consultations, internal communications, social media management and issues management, often to tight deadlines and conflicting priorities Build on the directorate's internal communications strategy, in line with the directorate's retention and culture ambitions Act as a trusted advisor to senior leadership, managing frequent high profile, complex and sensitive issues and incidents across social care and education, including supporting schools with media issues, often in partnership with Surrey Police Horizon scanning and proactively planning for demand, sensitive issues, such as inspections, and/or those which could have reputational impact Oversee vital communications channels for schools, early years settings, social work, fostering, additional needs and disabilities and looked after children, using relationship management skills to ensure accountability in achieving service and directorate strategic priorities and plans Managing campaign budgets and overseeing service communication budgets to ensure good return on investment. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: Experience of working within a fast-paced communications team Proven leadership experience, working both with colleagues within the organisation and partners collaboratively with the ability to positively influence outcomes Experience working across all communications disciplines Strategic communications planning experience with the flexibility to adapt styles and techniques to suit different channels and audiences, and to work creatively to plan communications campaigns. We are looking for a proactive and compassionate leader, who has children and families at the centre of their thinking. The job advert closes at 23:59 on 23/04/2024 with interviews to follow. We look forward to receiving your application, please click on the apply online button below to submit. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
We are delighted to be working in partnership with a market leading accountancy practice to recruit an Administrator to join their Operations team. Responsibilities include: - Provide administrative support to the business - Meet and greet any clients into the office - Ensure clients receive first-class customer service both in person and over the phone - Assist the team with client onboarding, creating documents to be sent out to clients - Book meeting rooms for managers and assist with events Benefits include: - 25 days holiday + BH - Life Assurance - Health care scheme - Cycle to work scheme - Holiday trading - Wellbeing Programme - Training and Progression opportunities This is a permanent full time office based role in Oxford, with no parking available. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement. For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application. We wish you the best of luck in your job search!
Apr 18, 2024
Full time
We are delighted to be working in partnership with a market leading accountancy practice to recruit an Administrator to join their Operations team. Responsibilities include: - Provide administrative support to the business - Meet and greet any clients into the office - Ensure clients receive first-class customer service both in person and over the phone - Assist the team with client onboarding, creating documents to be sent out to clients - Book meeting rooms for managers and assist with events Benefits include: - 25 days holiday + BH - Life Assurance - Health care scheme - Cycle to work scheme - Holiday trading - Wellbeing Programme - Training and Progression opportunities This is a permanent full time office based role in Oxford, with no parking available. If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement. For more information and to apply, get in touch with our Oxford branch or click 'Apply Now' to submit your application. We wish you the best of luck in your job search!
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role This is a senior role within the bid team, managing and writing our larger, more complex and/or more strategic bids for a wide range of key clients. You will: Project-manage bid responses, supporting a wide variety of subject matter experts and contributors to create their best work Author clear, compelling, compliant responses that help us secure new logos, target clients and key accounts Support colleagues across the business to upskill on managing and contributing to bids, to build our capability Support your colleagues in the bid team with reviews and occasional escalations We're looking for an experienced bid and proposal writer/manager to join our Bid Team. This is a hands-on role, with end-to-end responsibility for managing bid progress and for shaping and writing responses. You'll work with teams of subject matter experts to deliver compelling bids, proposals and presentations that show clients exactly how BJSS can go the extra mile for them. As the lynchpin of each bid, you'll be a key influence on how we tell the story, our approach to requirements, and the content and flow of our response. You'll join a close-knit team of bid managers, bid coordinators and reviewers who work together to achieve excellent results for every bid. If you're up against a deadline, need advice on how to tackle a response or want some help with the administrative aspects of the submission, we'll make sure you've always got the support you need. The whole team also works with the wider business to improve our approach to bid and proposal creation. As a Senior Bid Manager, your responsibilities will include taking a leading role in this continual improvement, fielding queries from colleagues inside and outside the bid team and modelling 'what good looks like'. About You Ideally, you'll bring us: Recent experience in a hybrid bid management/writing role, managing and writing content for formal bid and proposal submissions in the public and/or private sector (this is a hybrid role where you will be expected to both manage and write submissions) Experience within the technology sector, including the kinds of work we deliver and the roles you'll come across at BJSS - we'll need you to hit the ground running and be ready to write and manage bids after a short onboarding period Experience in another related field (e.g., professional services), so you can cross-pollinate ideas from other industries First-class writing skills, with the ability to write clear, well-structured, well-phrased and persuasive prose Experience in questioning, researching, reviewing, evaluating and (where needed) challenging contributions, to make sure responses are as good as they can be Experience leading large, varied and time-poor bid response teams to success on complex bids An ability to form strong working relationships and influence at all levels Evidence of where you've taken responsibility for key initiatives in your workplace, and the positive difference this has made Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Apr 18, 2024
Full time
About Us We're an award-winning innovative tech consultancy - a team of creative problem solvers. Since 1993 we've been finding better, more sustainable ways to solve complex technology problems for some of the world's leading organisations and delivered solutions that millions of people use every day. In the last 30 years we won several awards, including a prestigious Queen's Award for Enterprise in the Innovation category for our Enterprise Agile delivery approach. Operating from 26 locations across the world, we bring together teams of creative experts with diverse backgrounds and experiences, who enjoy working and learning in our collaborative and open culture and are committed to world-class delivery. We want to continue to grow our team with people just like you! About the Role This is a senior role within the bid team, managing and writing our larger, more complex and/or more strategic bids for a wide range of key clients. You will: Project-manage bid responses, supporting a wide variety of subject matter experts and contributors to create their best work Author clear, compelling, compliant responses that help us secure new logos, target clients and key accounts Support colleagues across the business to upskill on managing and contributing to bids, to build our capability Support your colleagues in the bid team with reviews and occasional escalations We're looking for an experienced bid and proposal writer/manager to join our Bid Team. This is a hands-on role, with end-to-end responsibility for managing bid progress and for shaping and writing responses. You'll work with teams of subject matter experts to deliver compelling bids, proposals and presentations that show clients exactly how BJSS can go the extra mile for them. As the lynchpin of each bid, you'll be a key influence on how we tell the story, our approach to requirements, and the content and flow of our response. You'll join a close-knit team of bid managers, bid coordinators and reviewers who work together to achieve excellent results for every bid. If you're up against a deadline, need advice on how to tackle a response or want some help with the administrative aspects of the submission, we'll make sure you've always got the support you need. The whole team also works with the wider business to improve our approach to bid and proposal creation. As a Senior Bid Manager, your responsibilities will include taking a leading role in this continual improvement, fielding queries from colleagues inside and outside the bid team and modelling 'what good looks like'. About You Ideally, you'll bring us: Recent experience in a hybrid bid management/writing role, managing and writing content for formal bid and proposal submissions in the public and/or private sector (this is a hybrid role where you will be expected to both manage and write submissions) Experience within the technology sector, including the kinds of work we deliver and the roles you'll come across at BJSS - we'll need you to hit the ground running and be ready to write and manage bids after a short onboarding period Experience in another related field (e.g., professional services), so you can cross-pollinate ideas from other industries First-class writing skills, with the ability to write clear, well-structured, well-phrased and persuasive prose Experience in questioning, researching, reviewing, evaluating and (where needed) challenging contributions, to make sure responses are as good as they can be Experience leading large, varied and time-poor bid response teams to success on complex bids An ability to form strong working relationships and influence at all levels Evidence of where you've taken responsibility for key initiatives in your workplace, and the positive difference this has made Some of the Perks Flexible benefits allowance - you choose how to spend your allowance (additional pension contributions, healthcare, dental and more) Industry leading health and wellbeing plan - we partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support, and other Life Assurance (4 x annual salary) 25 days annual leave plus bank holidays Hybrid working - Our roles are not fully remote as we take pride in the tight knit communities we have created at our local offices. But we offer plenty of flexibility and you can split your time between the office, client site and WFH Discounts - we have preferred rates from dozens of retail, lifestyle, and utility brands An industry-leading referral scheme with no limits on the number of referrals Flexible holiday buy/sell option Electric vehicle scheme Training opportunities and incentives - we support professional certifications across engineering and non-engineering roles, including unlimited access to O'Reilly Giving back - the ability to get involved nationally and regionally with partnerships to get people from diverse backgrounds into tech You will become part of a squad with people from different areas within the business who will help you grow at BJSS We have a busy social calendar that you can choose to join- quarterly town halls/squad nights out/weekends away with families included/office get togethers GymFlex gym membership programme
Partner Account Manager - Online Channels Location - Hybrid with 2 days in office (London N19 - offices within walking distance of Archway tube station) Salary: £30k- £33k pa + Benefits Please Note: Applicants must be eligible to work in the UK. We are currently recruiting for an experienced Account Manager to join us on a permanent basis for our online sales channels. This is an interesting and challenging role that would suit a confident, sales-orientated and technically minded individual who enjoys using their initiative and has a 'can do' working style. The successful candidate must be energetic, flexible, with a creative flair and a motivated self-starter who are as proud and passionate about what they do as we are about what we do. Merchr is a print on demand platform which enables individuals and brands of all sizes to sell online without having to physically stock or fulfil any products. Merchr has built technology to handle every part of the e-commerce process, from the end-customer facing website through to product printing and shipping. The sales-driven role will be focused on providing e-commerce support to the larger brands we work with on a more direct level, where we provide tailored designs and product collections utilising the Merchr platform. Role responsibilities: Oversee and manage our key customer accounts who use Merchr with their e-commerce channels on platforms such as WordPress/WooCommerce and Shopify. Assist with the sales and onboarding process of new brand accounts. Deal with the brand directly to manage their bespoke designs, product listings, descriptions, and pricing. Assisting the sales managers with administrative tasks. Handle end-customer enquiries, order processing, and provide exceptional customer service. Collaborate with the design and marketing teams to optimize product presentation and user experience. Monitor and analyse the brand's sales performance, identifying trends and proposing improvements. Stay up to date with e-commerce trends, tools, and best practices. Key skills & experience Experience in sales and after-sales care. Experience in managing e-commerce channels, particularly on WordPress/WooCommerce and Shopify. Strong understanding of online sales strategies and e-commerce best practices. Excellent organizational and multitasking skills with meticulous attention to detail. Experience in using e-commerce tools, analytics, and CMS platforms. Effective communication skills, both written and verbal. Ability to work collaboratively in a fast-paced, dynamic environment. Self-motivated and results-oriented mindset. Benefits Pension Scheme Cycle to Work Scheme Buy and Sell Annual Leave Eye Care Scheme Birthday Day Off Enhanced maternity & paternity pay Fantastic offices with: On site gym and showers Lockers Bike storage Coffee and snacks available all day Great transport links. If you are interested in this Partner Account Manager role, please submit your updated CvV. THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED
Apr 18, 2024
Full time
Partner Account Manager - Online Channels Location - Hybrid with 2 days in office (London N19 - offices within walking distance of Archway tube station) Salary: £30k- £33k pa + Benefits Please Note: Applicants must be eligible to work in the UK. We are currently recruiting for an experienced Account Manager to join us on a permanent basis for our online sales channels. This is an interesting and challenging role that would suit a confident, sales-orientated and technically minded individual who enjoys using their initiative and has a 'can do' working style. The successful candidate must be energetic, flexible, with a creative flair and a motivated self-starter who are as proud and passionate about what they do as we are about what we do. Merchr is a print on demand platform which enables individuals and brands of all sizes to sell online without having to physically stock or fulfil any products. Merchr has built technology to handle every part of the e-commerce process, from the end-customer facing website through to product printing and shipping. The sales-driven role will be focused on providing e-commerce support to the larger brands we work with on a more direct level, where we provide tailored designs and product collections utilising the Merchr platform. Role responsibilities: Oversee and manage our key customer accounts who use Merchr with their e-commerce channels on platforms such as WordPress/WooCommerce and Shopify. Assist with the sales and onboarding process of new brand accounts. Deal with the brand directly to manage their bespoke designs, product listings, descriptions, and pricing. Assisting the sales managers with administrative tasks. Handle end-customer enquiries, order processing, and provide exceptional customer service. Collaborate with the design and marketing teams to optimize product presentation and user experience. Monitor and analyse the brand's sales performance, identifying trends and proposing improvements. Stay up to date with e-commerce trends, tools, and best practices. Key skills & experience Experience in sales and after-sales care. Experience in managing e-commerce channels, particularly on WordPress/WooCommerce and Shopify. Strong understanding of online sales strategies and e-commerce best practices. Excellent organizational and multitasking skills with meticulous attention to detail. Experience in using e-commerce tools, analytics, and CMS platforms. Effective communication skills, both written and verbal. Ability to work collaboratively in a fast-paced, dynamic environment. Self-motivated and results-oriented mindset. Benefits Pension Scheme Cycle to Work Scheme Buy and Sell Annual Leave Eye Care Scheme Birthday Day Off Enhanced maternity & paternity pay Fantastic offices with: On site gym and showers Lockers Bike storage Coffee and snacks available all day Great transport links. If you are interested in this Partner Account Manager role, please submit your updated CvV. THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED
Office Manager - Events 30,000 - 40,000 + Excellent Benefits Office Based full-time Global events business seeks an experienced Office Manager to join their rapidly growing London business. Due to continued growth the need has arisen to hire a first point of contact for all office related issues with some additional facilities management responsibilities. Key Responsibilities: Acting as the first point of contact for guests, staff and general enquiries. Ensuring the office, meeting areas, washrooms and tea points are kept presentable, and the rubbish and recycling is maintained daily through the cleaning contractor. Acting as the office Health and Safety point of contact and Fire Warden and undertake any necessary training. Managing the meeting room booking system and entry system. Updating the visitor log daily. Providing general administrative support for their employees. Organising the office layout. Assisting with the onboarding process and enrolling new starters to the learning management systems. Liaising with building and facility management vendors, including cleaning, catering, landlord and security system services. Assisting with staff travel bookings and management. Keeping a record of costs relating to office expenditure. Auditing office facilities and furniture bi-annually and reporting anything in need of repair/replacement. Manage and order stationary, office and catering supplies, checking stock regularly and order and replenish as necessary to ensure that supplies never run out Attending events when and if required. Maintaining login usernames/ passwords. Assisting with project management of office refurb. Requirements and skills Proven experience as an Office Manager / Front Office Manager, Knowledge of Office Manager responsibilities, systems and procedures. Exceptional organisational skills Proficiency in MS Office (Teams, Outlook, Excel and Word in particular). Excellent time management skills, ability to multi-task and prioritise work. Pro-active approach and the ability to use initiative daily. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong organizational and planning skills in a fast-paced environment. A creative mind with an ability to suggest improvements. An interest in HR would be beneficial but not essential. Any qualifications such as CIPD Level 3 would be advantageous. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Apr 18, 2024
Full time
Office Manager - Events 30,000 - 40,000 + Excellent Benefits Office Based full-time Global events business seeks an experienced Office Manager to join their rapidly growing London business. Due to continued growth the need has arisen to hire a first point of contact for all office related issues with some additional facilities management responsibilities. Key Responsibilities: Acting as the first point of contact for guests, staff and general enquiries. Ensuring the office, meeting areas, washrooms and tea points are kept presentable, and the rubbish and recycling is maintained daily through the cleaning contractor. Acting as the office Health and Safety point of contact and Fire Warden and undertake any necessary training. Managing the meeting room booking system and entry system. Updating the visitor log daily. Providing general administrative support for their employees. Organising the office layout. Assisting with the onboarding process and enrolling new starters to the learning management systems. Liaising with building and facility management vendors, including cleaning, catering, landlord and security system services. Assisting with staff travel bookings and management. Keeping a record of costs relating to office expenditure. Auditing office facilities and furniture bi-annually and reporting anything in need of repair/replacement. Manage and order stationary, office and catering supplies, checking stock regularly and order and replenish as necessary to ensure that supplies never run out Attending events when and if required. Maintaining login usernames/ passwords. Assisting with project management of office refurb. Requirements and skills Proven experience as an Office Manager / Front Office Manager, Knowledge of Office Manager responsibilities, systems and procedures. Exceptional organisational skills Proficiency in MS Office (Teams, Outlook, Excel and Word in particular). Excellent time management skills, ability to multi-task and prioritise work. Pro-active approach and the ability to use initiative daily. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Strong organizational and planning skills in a fast-paced environment. A creative mind with an ability to suggest improvements. An interest in HR would be beneficial but not essential. Any qualifications such as CIPD Level 3 would be advantageous. Lipton Media is a specialist media recruitment agency based in London. We specialise in all forms of b2b media sales including conferences, exhibitions, awards, summits, publishing, digital, outdoor, TV, radio and business intelligence. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
Position: Internal Sales Manager Salary: £27,000 plus a generous bonus scheme and pension Working hours : 37.5 flexible hours, full time/permanent, Monday to Friday Location : Leeds City Centre Holidays: 20 days which increases with service plus Bank Holidays Benefits: Progression opportunities and staff product discount. Are you a people person who enjoys connecting with designers in the world of fashion and interiors both in the UK and abroad? If so, we have the job for you! As an Internal Sales Manager, your primary responsibility is to foster strong relationships with clients and ensure their satisfaction with products or services. You will work with a highly motivated and focused team. You must come from a sales background and knowledge of the fabric, fashion or interior trade would be an advantage. Our client is a well-established est.1865, family-run company based in Leeds city centre and is Britain's leading silk specialist. It is still owned and family run, producing luxury textiles for the demanding world of fashion and interiors. Firm favourites with leading designers and decorators, our clients luxurious fabrics are famous worldwide. Key Responsibilities: Welcome new customers to the business and ensure a smooth onboarding process. Collaborate with Sales to drive revenue growth, utilising a CRM system daily for maximum efficiency. Focus on nurturing relationships with existing clients, promoting products, and generating additional revenue. Analyse market trends to identify growth opportunities and develop strategies accordingly. Create sales reports to track agent performance and pinpoint areas for improvement or support. Schedule sales visits appointments and identify potential new customers for agents and house accounts. Build sales reports to monitor agent performance and identify areas of growth/ support needed. Re-establish contact with dormant clients. Main point of contact for Management of CRM system effectively. Skills, Knowledge & Experience: Excellent communication skills, particularly vocal. Fluent in English, to a high business level. Proactive and outgoing personality. Have confidence and a drive to succeed. Be able to manage and prioritise work, time management is key. Determined, hardworking and willing to learn. Be educated in Maths and English to GCSE level. Have strong computer, oral and written communication skills. Possess the ability to work as a team as well as independently. To apply for this role, please apply with an up-to-date CV - don't forget to include all your experience. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only. We often work with third parties who may contact you about this role. Our full Privacy Policy is available at key-appointments.
Apr 18, 2024
Full time
Position: Internal Sales Manager Salary: £27,000 plus a generous bonus scheme and pension Working hours : 37.5 flexible hours, full time/permanent, Monday to Friday Location : Leeds City Centre Holidays: 20 days which increases with service plus Bank Holidays Benefits: Progression opportunities and staff product discount. Are you a people person who enjoys connecting with designers in the world of fashion and interiors both in the UK and abroad? If so, we have the job for you! As an Internal Sales Manager, your primary responsibility is to foster strong relationships with clients and ensure their satisfaction with products or services. You will work with a highly motivated and focused team. You must come from a sales background and knowledge of the fabric, fashion or interior trade would be an advantage. Our client is a well-established est.1865, family-run company based in Leeds city centre and is Britain's leading silk specialist. It is still owned and family run, producing luxury textiles for the demanding world of fashion and interiors. Firm favourites with leading designers and decorators, our clients luxurious fabrics are famous worldwide. Key Responsibilities: Welcome new customers to the business and ensure a smooth onboarding process. Collaborate with Sales to drive revenue growth, utilising a CRM system daily for maximum efficiency. Focus on nurturing relationships with existing clients, promoting products, and generating additional revenue. Analyse market trends to identify growth opportunities and develop strategies accordingly. Create sales reports to track agent performance and pinpoint areas for improvement or support. Schedule sales visits appointments and identify potential new customers for agents and house accounts. Build sales reports to monitor agent performance and identify areas of growth/ support needed. Re-establish contact with dormant clients. Main point of contact for Management of CRM system effectively. Skills, Knowledge & Experience: Excellent communication skills, particularly vocal. Fluent in English, to a high business level. Proactive and outgoing personality. Have confidence and a drive to succeed. Be able to manage and prioritise work, time management is key. Determined, hardworking and willing to learn. Be educated in Maths and English to GCSE level. Have strong computer, oral and written communication skills. Possess the ability to work as a team as well as independently. To apply for this role, please apply with an up-to-date CV - don't forget to include all your experience. Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes skills, experience, education, and location. By applying for this role, you give consent for your CV to be processed by Key Appointments for recruitment purposes only. We often work with third parties who may contact you about this role. Our full Privacy Policy is available at key-appointments.
Account Manager - Fathom Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: We're looking for a Junior Account Manager to take ownership of an exciting process that gives our customers a world class onboarding experience and continued support throughout their customer journey. This opportunity is perfect for your growth into a key account manager role, working with our key accounting firms. Day-to-day, you will be: Onboarding new customers by providing training and advice. You'll take into account their specific situation and requirements to make this as impactful as possible. Managing automations in our systems to stay on top of a varied set of tasks; keeping the process efficient and always looking for possible improvements. Crafting interesting and engaging regular communications to post-onboarding customers. More than just another bulk email, these will be something your customers are eager to read. Acting as our customers' main point of contact as they grow with Fathom, helping them with any requests they might have, and being a product expert for them. For any customer churn - getting a deep understanding of the reason for the cancellation, and uncovering whether there's anything we can do to bring them back. Your skills and experiences might also include: Someone who enjoys talking to a diverse range of customers, committed to helping them and building a great rapport. Interested in technology and a quick learner of new systems and software. Well organised, dependable and happy with a varied set of tasks on your plate each day. A problem solver and critical thinker - you enjoy finding improvements to processes. Strong with numbers - financial or accounting knowledge is favourable but not essential. What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. The Fathom UK team has access to desks in WeWork locations (with free barista coffee and drinks after work!). The role is a hybrid-remote position - the team meets in the office for a day every month, but we're very flexible in our working arrangements, so you can make as much use of the WeWorks as you want. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun! What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.
Apr 18, 2024
Full time
Account Manager - Fathom Join the Access Family and see how we make software ideas become a reality! Our core value of Love Work, Love Life, Be You' has been central to our success and so we're looking for people to join us who share our passion for making things better every day and help us continue to grow. We are the number one UK headquartered software provider in the UK and are forecasted to grow to a global population of over 12,000 employees by 2026. What are we all about? At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to Manufacturing industry, to Not for Profit's to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more. About you: We're looking for a Junior Account Manager to take ownership of an exciting process that gives our customers a world class onboarding experience and continued support throughout their customer journey. This opportunity is perfect for your growth into a key account manager role, working with our key accounting firms. Day-to-day, you will be: Onboarding new customers by providing training and advice. You'll take into account their specific situation and requirements to make this as impactful as possible. Managing automations in our systems to stay on top of a varied set of tasks; keeping the process efficient and always looking for possible improvements. Crafting interesting and engaging regular communications to post-onboarding customers. More than just another bulk email, these will be something your customers are eager to read. Acting as our customers' main point of contact as they grow with Fathom, helping them with any requests they might have, and being a product expert for them. For any customer churn - getting a deep understanding of the reason for the cancellation, and uncovering whether there's anything we can do to bring them back. Your skills and experiences might also include: Someone who enjoys talking to a diverse range of customers, committed to helping them and building a great rapport. Interested in technology and a quick learner of new systems and software. Well organised, dependable and happy with a varied set of tasks on your plate each day. A problem solver and critical thinker - you enjoy finding improvements to processes. Strong with numbers - financial or accounting knowledge is favourable but not essential. What does Access offer you? We are a growing software company, and we deliver on what we say we do! We take the development of our people very seriously and we will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference. The Fathom UK team has access to desks in WeWork locations (with free barista coffee and drinks after work!). The role is a hybrid-remote position - the team meets in the office for a day every month, but we're very flexible in our working arrangements, so you can make as much use of the WeWorks as you want. On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme you'll also be able to choose from a range of benefits to suit you. We pride ourselves on being an organisation that gives back so you'll also have a charity day you can take to support something that matters to you. At Access we're all about helping everyone Love Work and Love Life. Why? Because we believe people can only be their best when they can be themselves. So, if you are excited about this role, but your past experience doesn't match perfectly, we'd still love to hear from you. You might just be who we are looking for. We love the fact that we're all different. We believe by having more diverse perspectives at work improves how we run our business, helps us to better support our customers, and when you think about it, it's just more fun! What's holding you back? Come and be part of our Amazing Access Family! Love Work. Love Life. Be You.
Sales Executive, Farnborough, Contract, Competitive hourly rate Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business. Hays are recruiting for an exciting opportunity for a Sales Executive to join our client on an ongoing long-term temporary assignment for an approximate duration of 12 months. Location: Farnborough, UK. (Candidates should be based within a reasonable commute) Assignment type: 12 months rolling contract where you will be engaged via Hays Working environment: Hybrid working is an option after training (2 days in office and 3 days at home) Hours per week: 37.5 Pay type: 27K - 29K We have an exciting opportunity for a Car & LCV Sales Executive. As a Sales Executive you will contribute to our award-winning business based in Farnborough. Responsibilities Managing a portfolio of existing Alphabet customers for their car & LCV quote to order requirements. Communicating accurate quotations to customers, responding appropriately to competitive comparisons and negotiating margin rates to win business (following the appropriate procedures). Validating, managing and ensuring accurate documentation received and processed for accurate vehicle orders. Responsible for ensuring that complex quotations and orders for high-value LCV's are compiled accurately and fit for customer purposes, with duty of care requirements considered and with the responsibility to adjust residual values according to the Alphabet Conversion Matrix. Able to build and develop strong external relationships with our Preferred Dealer Network and LCV Supplier Network to ensure excellent service delivery to Alphabet customers. Managing all renewals in accordance with the customer's car policy, through Alphabet renewal reporting and proactive outbound calling with a 'phone first' approach. Use both Late Hire and SMR overspend reporting, reducing the volume of vehicles on contract and utilising this opportunity to formally extend contracts Identify, develop and support the Corporate Sales Managers, Account Managers and Public Sector Specialists with: Potential new business opportunities and referrals from the existing customer base. Improving penetration of ancillary products. Guide customer credit reviews and manufacturer terms to ensure we proactively manage the expiry date and information required. Provide support to the Corporate Sales and Account Managers on prospect or indicative pricing for new or existing customers. Provide professional and efficient phone service to internal/external customers. Use product and process knowledge to progress requests, make recommendations and promote additional services. Achieve first call resolution at every opportunity. Work within given SLAs. Skills & Experience Previous experience in Sales and/or Customer Service is essential. Previous experience in the Automotive or Financial Services industry and knowledge of Light Commercial Vehicles is desirable. Self-motivated but also able to work well in a team with a proactive nature. Strong interpersonal and influencing skills. Ability to work under pressure and multitask. High attention to detail and accuracy. Self-motivated, organised and confident in taking the lead where required. Sales through service attitude with proficient telephony skills. Able to self-manage and identify escalation points. The ability to interact with a variety of people/departments at different levels. Capable of positive negotiation. Ability to accurately handle and understand numerical data for quote to order process and reporting purposes. Desire to expand commercial awareness. The ability to work with a variety of people within the company. What you'll get in return - 35 days holiday Hybrid working is available after the initial onboarding period. Pension On-site canteen Free parking What you need to do now - If you are self-motivated, have strong communication and problem-solving skills, then please apply, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Apr 18, 2024
Contractor
Sales Executive, Farnborough, Contract, Competitive hourly rate Hays are delighted to be working with our global client, one of the world's most successful premium manufacturers of cars, motorcycles and provider of premium services. Our client demonstrates a commitment to innovation, sustainability and product responsibility all the way from development to production. Their aim is to play a dynamic and innovative role in shaping the face of mobility. Our client highly values each and every person; their passion, commitment, uniqueness, and contribution to shaping the future success of their business. Hays are recruiting for an exciting opportunity for a Sales Executive to join our client on an ongoing long-term temporary assignment for an approximate duration of 12 months. Location: Farnborough, UK. (Candidates should be based within a reasonable commute) Assignment type: 12 months rolling contract where you will be engaged via Hays Working environment: Hybrid working is an option after training (2 days in office and 3 days at home) Hours per week: 37.5 Pay type: 27K - 29K We have an exciting opportunity for a Car & LCV Sales Executive. As a Sales Executive you will contribute to our award-winning business based in Farnborough. Responsibilities Managing a portfolio of existing Alphabet customers for their car & LCV quote to order requirements. Communicating accurate quotations to customers, responding appropriately to competitive comparisons and negotiating margin rates to win business (following the appropriate procedures). Validating, managing and ensuring accurate documentation received and processed for accurate vehicle orders. Responsible for ensuring that complex quotations and orders for high-value LCV's are compiled accurately and fit for customer purposes, with duty of care requirements considered and with the responsibility to adjust residual values according to the Alphabet Conversion Matrix. Able to build and develop strong external relationships with our Preferred Dealer Network and LCV Supplier Network to ensure excellent service delivery to Alphabet customers. Managing all renewals in accordance with the customer's car policy, through Alphabet renewal reporting and proactive outbound calling with a 'phone first' approach. Use both Late Hire and SMR overspend reporting, reducing the volume of vehicles on contract and utilising this opportunity to formally extend contracts Identify, develop and support the Corporate Sales Managers, Account Managers and Public Sector Specialists with: Potential new business opportunities and referrals from the existing customer base. Improving penetration of ancillary products. Guide customer credit reviews and manufacturer terms to ensure we proactively manage the expiry date and information required. Provide support to the Corporate Sales and Account Managers on prospect or indicative pricing for new or existing customers. Provide professional and efficient phone service to internal/external customers. Use product and process knowledge to progress requests, make recommendations and promote additional services. Achieve first call resolution at every opportunity. Work within given SLAs. Skills & Experience Previous experience in Sales and/or Customer Service is essential. Previous experience in the Automotive or Financial Services industry and knowledge of Light Commercial Vehicles is desirable. Self-motivated but also able to work well in a team with a proactive nature. Strong interpersonal and influencing skills. Ability to work under pressure and multitask. High attention to detail and accuracy. Self-motivated, organised and confident in taking the lead where required. Sales through service attitude with proficient telephony skills. Able to self-manage and identify escalation points. The ability to interact with a variety of people/departments at different levels. Capable of positive negotiation. Ability to accurately handle and understand numerical data for quote to order process and reporting purposes. Desire to expand commercial awareness. The ability to work with a variety of people within the company. What you'll get in return - 35 days holiday Hybrid working is available after the initial onboarding period. Pension On-site canteen Free parking What you need to do now - If you are self-motivated, have strong communication and problem-solving skills, then please apply, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #
Responsibilities: End-to-End Recruitment: Collaborate with hiring managers to understand staffing needs. Develop and post job advertisements on various platforms. Conduct candidate sourcing, screening, and interviewing. Manage the entire recruitment process from job posting to offer acceptance. Onboarding: Facilitate the onboarding process for new hires, ensuring a smooth transition into the organization. Conduct employee orientations and communicate relevant policies and procedures. Coordinate training programs and assist in the development of onboarding materials. Payroll Preparation: Ensure accurate and timely payroll processing. Compile and verify payroll data before submission to the payroll company. Address and resolve any payroll discrepancies. Staff Rota Management: Create and manage weekly staff rota schedules. Collaborate with department managers to ensure staffing levels meet operational requirements. Employee Relations: Handle all aspects of employee relations, including maternity, paternity, and sick leave processes. Conduct thorough investigations and provide recommendations for resolution. Manage disciplinary procedures and returns to work in compliance with company policies. Assist in the development and implementation of HR policies and procedures Maintain employee handbook and HR policies and procedures manual Coordinate employee training programs and ensure compliance with training requirements Assist in the performance management process, including conducting performance evaluations and providing feedback to employees Maintain employee records and ensure data accuracy in HRIS systems Employment Verification Checks: Conduct thorough employment verification checks for new hires. Ensure compliance with company policies and legal requirements.
Apr 18, 2024
Full time
Responsibilities: End-to-End Recruitment: Collaborate with hiring managers to understand staffing needs. Develop and post job advertisements on various platforms. Conduct candidate sourcing, screening, and interviewing. Manage the entire recruitment process from job posting to offer acceptance. Onboarding: Facilitate the onboarding process for new hires, ensuring a smooth transition into the organization. Conduct employee orientations and communicate relevant policies and procedures. Coordinate training programs and assist in the development of onboarding materials. Payroll Preparation: Ensure accurate and timely payroll processing. Compile and verify payroll data before submission to the payroll company. Address and resolve any payroll discrepancies. Staff Rota Management: Create and manage weekly staff rota schedules. Collaborate with department managers to ensure staffing levels meet operational requirements. Employee Relations: Handle all aspects of employee relations, including maternity, paternity, and sick leave processes. Conduct thorough investigations and provide recommendations for resolution. Manage disciplinary procedures and returns to work in compliance with company policies. Assist in the development and implementation of HR policies and procedures Maintain employee handbook and HR policies and procedures manual Coordinate employee training programs and ensure compliance with training requirements Assist in the performance management process, including conducting performance evaluations and providing feedback to employees Maintain employee records and ensure data accuracy in HRIS systems Employment Verification Checks: Conduct thorough employment verification checks for new hires. Ensure compliance with company policies and legal requirements.
Role: Partner Business Manager Location: Field Based Salary: £85,000 Per Annum (OTE) Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: The Partner Business Manager (PBM) is focused on maintaining revenue and margin by supporting each Partner within their territory. Reporting to the Partner Sales Director, the PBM is responsible for developing and growing Partner relationships through product sales and cross-selling of new products to existing and new Partners. You'll be great in this role if: - You have experience in a similar role within the telecommunications industry - You have strong customer service skills and you are passionate about providing a fantastic Partner experience - You can work logically, consistently and accurately - You are enthusiastic, self-motivated and willing to operate flexibly - You can work on several tasks at once and prioritise own workload - You have the ability to develop effective working relationships with a range of Partners and Suppliers - You can work under pressure, to deadlines and within budgets - You are creative and innovative - You have an understanding of all aspects of business challenges - You have the ability to engage all levels of Business Stakeholders and drive desirable outcomes What you ll be busy doing: - Regular calls, video calls and face to face meetings with Partners within their territory - Supporting Partners to increase sales, maximising profitability and growth - Manage relationships with Partners at all levels up to Director/Business Owner - Supporting Partner complaints through to resolution and following the Partner Service plan - Actively seek new partner and new product opportunities - Support the development of our sales accreditation process for all products - Supporting partner onboarding & enablement - Present realistic forecasts for their Partners - Demonstrate effective communication and integration with teams across the business to achieve sales objectives - Understand the technology, business strategies and market forces that influence Partner s business and sales decisions Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Apr 18, 2024
Full time
Role: Partner Business Manager Location: Field Based Salary: £85,000 Per Annum (OTE) Fantastic Hours: Monday to Friday 09:00-17:30 The task at hand: The Partner Business Manager (PBM) is focused on maintaining revenue and margin by supporting each Partner within their territory. Reporting to the Partner Sales Director, the PBM is responsible for developing and growing Partner relationships through product sales and cross-selling of new products to existing and new Partners. You'll be great in this role if: - You have experience in a similar role within the telecommunications industry - You have strong customer service skills and you are passionate about providing a fantastic Partner experience - You can work logically, consistently and accurately - You are enthusiastic, self-motivated and willing to operate flexibly - You can work on several tasks at once and prioritise own workload - You have the ability to develop effective working relationships with a range of Partners and Suppliers - You can work under pressure, to deadlines and within budgets - You are creative and innovative - You have an understanding of all aspects of business challenges - You have the ability to engage all levels of Business Stakeholders and drive desirable outcomes What you ll be busy doing: - Regular calls, video calls and face to face meetings with Partners within their territory - Supporting Partners to increase sales, maximising profitability and growth - Manage relationships with Partners at all levels up to Director/Business Owner - Supporting Partner complaints through to resolution and following the Partner Service plan - Actively seek new partner and new product opportunities - Support the development of our sales accreditation process for all products - Supporting partner onboarding & enablement - Present realistic forecasts for their Partners - Demonstrate effective communication and integration with teams across the business to achieve sales objectives - Understand the technology, business strategies and market forces that influence Partner s business and sales decisions Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Role: Partner Business Manager - Desk Based Location: Brockworth- Hybrid working and regular travel to Partner sites will be required Salary: £40,000 Per Annum (OTE) Fantastic Hours: 9am to 5pm x 3 days per week ( Tuesday, Thursday & Friday ) The task at hand: The Partner Business Manager (PBM) is focused on maintaining revenue and margin by supporting each Partner within their territory. Reporting to the Partner Sales Director, the PBM is responsible for developing and growing Partner relationships through product sales and cross-selling of new products to existing and new Partners. You'll be great in this role if: - You have experience in the telecommunications industry - You have strong customer service skills and you are passionate about providing a fantastic Partner experience - You can work logically, consistently and accurately - You are enthusiastic, self-motivated and willing to operate flexibly - You can work on several tasks at once and prioritise own workload - You have the ability to develop effective working relationships with a range of Partners and Suppliers - You can work under pressure, to deadlines and within budgets - You are creative and innovative - You have an understanding of all aspects of business challenges - You have the ability to engage all levels of Business Stakeholders and drive desirable outcomes What you ll be busy doing: - Regular calls, video calls and face to face meetings with Partners within their territory - Supporting Partners to increase sales, maximising profitability and growth - Manage relationships with Partners at all levels up to Director/Business Owner - Supporting Partner complaints through to resolution and following the Partner Service plan - Actively seek new partner and new product opportunities - Support the development of our sales accreditation process for all products - Supporting partner onboarding & enablement - Present realistic forecasts for their Partners - Demonstrate effective communication and integration with teams across the business to achieve sales objectives - Understand the technology, business strategies and market forces that influence Partner s business and sales decisions Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Apr 18, 2024
Full time
Role: Partner Business Manager - Desk Based Location: Brockworth- Hybrid working and regular travel to Partner sites will be required Salary: £40,000 Per Annum (OTE) Fantastic Hours: 9am to 5pm x 3 days per week ( Tuesday, Thursday & Friday ) The task at hand: The Partner Business Manager (PBM) is focused on maintaining revenue and margin by supporting each Partner within their territory. Reporting to the Partner Sales Director, the PBM is responsible for developing and growing Partner relationships through product sales and cross-selling of new products to existing and new Partners. You'll be great in this role if: - You have experience in the telecommunications industry - You have strong customer service skills and you are passionate about providing a fantastic Partner experience - You can work logically, consistently and accurately - You are enthusiastic, self-motivated and willing to operate flexibly - You can work on several tasks at once and prioritise own workload - You have the ability to develop effective working relationships with a range of Partners and Suppliers - You can work under pressure, to deadlines and within budgets - You are creative and innovative - You have an understanding of all aspects of business challenges - You have the ability to engage all levels of Business Stakeholders and drive desirable outcomes What you ll be busy doing: - Regular calls, video calls and face to face meetings with Partners within their territory - Supporting Partners to increase sales, maximising profitability and growth - Manage relationships with Partners at all levels up to Director/Business Owner - Supporting Partner complaints through to resolution and following the Partner Service plan - Actively seek new partner and new product opportunities - Support the development of our sales accreditation process for all products - Supporting partner onboarding & enablement - Present realistic forecasts for their Partners - Demonstrate effective communication and integration with teams across the business to achieve sales objectives - Understand the technology, business strategies and market forces that influence Partner s business and sales decisions Onecom Perks and Benefits: Agile working: Enabling our people to work where they work best, using our Agile Working Policy Holidays: 25 days holiday plus bank holidays and the option to Buy/Sell 5 days a year Birthday Break: Day off for your birthday, during your birthday month MyTime: 12 paid hours a year to use for early finishes, appointments, or longer lunch breaks Electric Car Scheme: Purchase a brand-new electric car through our EV Scheme Wellbeing: Discounted Gym membership, free access to guided meditation and sleep stories, subsidised Fitbit, Cycle to work scheme, Free breakfast & fresh fruit in our offices, Eye-care vouchers, Financial Wellbeing support Pension: We offer 9% combined pension contribution Lifestyle: 4 x Salary life assurance, Employee Assistance Programme, 24/7 access to Mental Health support Parental Leave: Enhanced Parental Leave policy (based on length of service), whether you or your partner are giving birth, going through surrogacy or adoption Rewards: Quarterly employee reward programme and annual awards Discounts: Discounts on tech Referral Incentive: You ll receive a bonus for each successful friend or family member you refer Socials: Work hard and play hard with our all-expenses paid company events and parties Foundation: Paid time off to support your chosen charity initiatives and events for our Charity partners Academy: Limitless professional development with access to our in-house training academy Who we are Onecom is the recognised provider of Communication Technology, trusted by UK Organisations to deliver unparalleled expertise and simply brilliant customer experiences to more than 800,000 Corporate citizens globally. We ve built an award-winning team of 650+ ambitious, inspiring and innovative individuals. We re driven by our pride in our brand and our dedication to create a market-leading environment where our people can be the best version of themselves. Want to join our journey? Apply Now. Equity, Diversity & Inclusion Onecom wants to meet the aims and commitments set out in our Equal Opportunities Policy. This includes not discriminating under the Equality Act 2010 and building an accurate understanding of the make-up of our talent pools in encouraging equity, diversity and inclusion. We ask candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and the data gathered will be used to inform our future initiatives. Notice to Recruitment Agencies Onecom operates a direct sourcing model and does not accept speculative CVs
Cryptio Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We are a Series-A company, backed by tier-1 crypto and non crypto investors: Point Nine, BlueYard, Tim Draper, Alven, Aave, Consensys, Outlier Ventures. Some of our clients include top crypto companies like Uniswap or Metamask as well as banks and governments. We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win. Location We are a remote-first company and require you to be based in Europe for this role. Ideally in London or Paris. What do we care about? Cryptio's life mission is to be the market leader in the digital asset accounting space. What does onboarding look like at Cryptio? Traditionally - onboarding is a term used to identify a self-serve customer journey. We are an enterprise SaaS company and at the heart of onboarding involves helping provide our customer teams and customers the best experience from pre-sales up to the point the customer's workspace is set up and they are well on their way. On-boarding is part set up, part training and largely ensuring data quality and accuracy. This role will be solely responsible to improve those areas, tackling the biggest area first. What is customer upsell? We treat our customers as key partners to our business and we hope our customers think the same of us. Upsell involves understanding each customer's workflow and being able to help and enhance the jobs they are doing using the cryptio toolset. Initially the focus area of this role is largely going to be on customer onboarding after which upselling will be a larger part of the focus What do you need to be successful in this role? Be responsible and take ownership of improving the onboarding experience: in an effort to reduce the time taken for customers to be on-boarded. Everything from research, low-fi design, validation, stakeholder alignment, bug fixing whatever it takes. Unblock any issues and re-work tickets as needed based on the sprint velocity: doing whatever is needed to ensure the engineering team is operating at optimal capacity. Have a solid understanding of the different layers of data products including how they operate. Be the main point of contact for key customer projects both internally and externally liaising directly with customers Don't just guide but be hands-on to not only help but also to ensure you understand the customer workflows and the customer experience Show high levels of empathy both internally and to our clients, setting the standard for what we should expect from an enterprise onboarding Be able to communicate comfortably and with authority to C-level stakeholders Work with the internal stakeholders and clients to ensure the right tickets are prioritised Ensure that the scrum team fully understands the context and what is required to be achieved from the tickets in a sprint Shape the broader product strategy by sharing insights from your work. Have a background in delivering complex finance products with in-depth workflows Be data-driven and always look to both improve what you are doing but also be humble on what is working and what is not. What do we need from our senior product manager? Bring structure even when there is multiple moving things happening Be able to plan and forecast and have excellent communicate to key stakeholders Experience working in "busy" / "high growth" environments if you think of the product engineering team as a kitchen we are after a good maître to manage the front of house Worked in a small high growth startup before Essentially that will hopefully mean you know how to collaborate with team members (Product, Engineering, Customers) English & French language skills . Whilst most of our business communication is in English Our product managers & tech team are based in France so being able to speak French will help us ship products faster. So, what's in it for you? You will play a leading role in helping unlock strategic projects and communicating what is happening to our customers and internal teams. Work 1:1 with the core team to get stuff done Cut through any red tape you may have experienced in other places A company focussed on value above all else : We know what we need to do (KPI's, goals, the lot). Like all early stage startup we may not always know how to get somewhere but we have been able to attract and retain the right people to help us find our way. If you want to go fully remote to get your work done that's something a few folks have done, we find whatever works best to get your job done works for us, timezone and social meetups in our base countries are the discussion points we would have with you as we think these are important points to consider. 25 days paid holiday (plus bank holidays) and flexible working when you need it so you can get your best work done. (The above benefits are on top of your salary, & other benefits) What happens after I apply? 45 min interview with Nik on profile, experience and fit On-boarding take-home task followed by 1 1/2 hour walk through session with the core team Leadership interview with Nik
Apr 18, 2024
Full time
Cryptio Cryptio is an enterprise-grade crypto back-office platform. Our software helps financial institutions, corporates and crypto-native companies navigate the fragmented digital-asset landscape with confidence. We are a Series-A company, backed by tier-1 crypto and non crypto investors: Point Nine, BlueYard, Tim Draper, Alven, Aave, Consensys, Outlier Ventures. Some of our clients include top crypto companies like Uniswap or Metamask as well as banks and governments. We're tackling one of the biggest challenges in crypto right now - building the infrastructure to help institutional adoption. And we're playing to win. Location We are a remote-first company and require you to be based in Europe for this role. Ideally in London or Paris. What do we care about? Cryptio's life mission is to be the market leader in the digital asset accounting space. What does onboarding look like at Cryptio? Traditionally - onboarding is a term used to identify a self-serve customer journey. We are an enterprise SaaS company and at the heart of onboarding involves helping provide our customer teams and customers the best experience from pre-sales up to the point the customer's workspace is set up and they are well on their way. On-boarding is part set up, part training and largely ensuring data quality and accuracy. This role will be solely responsible to improve those areas, tackling the biggest area first. What is customer upsell? We treat our customers as key partners to our business and we hope our customers think the same of us. Upsell involves understanding each customer's workflow and being able to help and enhance the jobs they are doing using the cryptio toolset. Initially the focus area of this role is largely going to be on customer onboarding after which upselling will be a larger part of the focus What do you need to be successful in this role? Be responsible and take ownership of improving the onboarding experience: in an effort to reduce the time taken for customers to be on-boarded. Everything from research, low-fi design, validation, stakeholder alignment, bug fixing whatever it takes. Unblock any issues and re-work tickets as needed based on the sprint velocity: doing whatever is needed to ensure the engineering team is operating at optimal capacity. Have a solid understanding of the different layers of data products including how they operate. Be the main point of contact for key customer projects both internally and externally liaising directly with customers Don't just guide but be hands-on to not only help but also to ensure you understand the customer workflows and the customer experience Show high levels of empathy both internally and to our clients, setting the standard for what we should expect from an enterprise onboarding Be able to communicate comfortably and with authority to C-level stakeholders Work with the internal stakeholders and clients to ensure the right tickets are prioritised Ensure that the scrum team fully understands the context and what is required to be achieved from the tickets in a sprint Shape the broader product strategy by sharing insights from your work. Have a background in delivering complex finance products with in-depth workflows Be data-driven and always look to both improve what you are doing but also be humble on what is working and what is not. What do we need from our senior product manager? Bring structure even when there is multiple moving things happening Be able to plan and forecast and have excellent communicate to key stakeholders Experience working in "busy" / "high growth" environments if you think of the product engineering team as a kitchen we are after a good maître to manage the front of house Worked in a small high growth startup before Essentially that will hopefully mean you know how to collaborate with team members (Product, Engineering, Customers) English & French language skills . Whilst most of our business communication is in English Our product managers & tech team are based in France so being able to speak French will help us ship products faster. So, what's in it for you? You will play a leading role in helping unlock strategic projects and communicating what is happening to our customers and internal teams. Work 1:1 with the core team to get stuff done Cut through any red tape you may have experienced in other places A company focussed on value above all else : We know what we need to do (KPI's, goals, the lot). Like all early stage startup we may not always know how to get somewhere but we have been able to attract and retain the right people to help us find our way. If you want to go fully remote to get your work done that's something a few folks have done, we find whatever works best to get your job done works for us, timezone and social meetups in our base countries are the discussion points we would have with you as we think these are important points to consider. 25 days paid holiday (plus bank holidays) and flexible working when you need it so you can get your best work done. (The above benefits are on top of your salary, & other benefits) What happens after I apply? 45 min interview with Nik on profile, experience and fit On-boarding take-home task followed by 1 1/2 hour walk through session with the core team Leadership interview with Nik
Job Title: HR & Payroll Administrator Location: Bromsgrove Salary: £26,000 - £30,000 per annum Hours: 9.00am - 5.00pm Monday-Friday Our client is a unique accountancy & tax advisory practice within the West Midlands. They are currently seeking to appoint a HR and Payroll Administration in a full-time position to join their team. This is an opportunity to join a lovely office in Bromsgrove, taking responsibility for the coordination of basic HR admin and Payroll preparation, working alongside the Practice Manager. You must have strong attention to detail, ensuring all records are maintained to the highest level, recognising, and highlighting, patterns and anomalies. What's in it for you? • Relaxed dress code • Opportunities for progression. • Ongoing training and development. • Competitive salary. • 21 days holiday + public holidays. • Additional holiday day per year of service. • Pension contributions in excess of statutory minimum. • Health plan benefits. • Flexible working options. • Free Parking. Duties will include: • Process new starters, secondments, transfers, leavers and other amendments to salaries and employee data in compliance with payroll processes and requirements. • Payroll preparation - detailing any expenses, deductions and liaising with payroll provider to ensure payroll is correct. • Assist with the processing of voluntary deductions, health care and pension contributions. • Dealing with day-to-day HR admin duties while ensuring deadlines are met and service level agreements are in place. • Being the point of contact within the practice and providing adhoc support to the practice Manager. • Monitor sickness, annual and other leave on the HR System while noticing trends and trigger points and report those to management. In addition, sending the internal leave schedule each week. • Monitor and arrange interviews, reviews and meetings. • Monitor and purchase parking permits for employees. • Onboarding new candidates to the business and ensuring everything is done for their first day. • Offboarding leavers ensuring all systems access and third-party websites have been closed off accordingly. • Monitor and liaise with managers for probation passes and ensuring that the correct procedures are done on successful completion of probation. • Take full ownership of the Mentor and Buddy scheme. • Process requests for study contracts and monitor and record student activities. • Monitor and chase for weekly timesheets. • Manage and update the business movement schedule. • Coordinate CPD activities where applicable. • Be responsible for ordering and management of company mobile equipment such as laptops, phones and tablets. Skills and experience • Previous HR Administration and exposure to payroll duties are desirable. • Previous experience in working to deadlines and SLAs. • Excellent customer service skills. • Attention to detail. • Can do attitude. • Team player. • The ability to work well under pressure. • Computer literate. • Organised and methodical.
Apr 18, 2024
Full time
Job Title: HR & Payroll Administrator Location: Bromsgrove Salary: £26,000 - £30,000 per annum Hours: 9.00am - 5.00pm Monday-Friday Our client is a unique accountancy & tax advisory practice within the West Midlands. They are currently seeking to appoint a HR and Payroll Administration in a full-time position to join their team. This is an opportunity to join a lovely office in Bromsgrove, taking responsibility for the coordination of basic HR admin and Payroll preparation, working alongside the Practice Manager. You must have strong attention to detail, ensuring all records are maintained to the highest level, recognising, and highlighting, patterns and anomalies. What's in it for you? • Relaxed dress code • Opportunities for progression. • Ongoing training and development. • Competitive salary. • 21 days holiday + public holidays. • Additional holiday day per year of service. • Pension contributions in excess of statutory minimum. • Health plan benefits. • Flexible working options. • Free Parking. Duties will include: • Process new starters, secondments, transfers, leavers and other amendments to salaries and employee data in compliance with payroll processes and requirements. • Payroll preparation - detailing any expenses, deductions and liaising with payroll provider to ensure payroll is correct. • Assist with the processing of voluntary deductions, health care and pension contributions. • Dealing with day-to-day HR admin duties while ensuring deadlines are met and service level agreements are in place. • Being the point of contact within the practice and providing adhoc support to the practice Manager. • Monitor sickness, annual and other leave on the HR System while noticing trends and trigger points and report those to management. In addition, sending the internal leave schedule each week. • Monitor and arrange interviews, reviews and meetings. • Monitor and purchase parking permits for employees. • Onboarding new candidates to the business and ensuring everything is done for their first day. • Offboarding leavers ensuring all systems access and third-party websites have been closed off accordingly. • Monitor and liaise with managers for probation passes and ensuring that the correct procedures are done on successful completion of probation. • Take full ownership of the Mentor and Buddy scheme. • Process requests for study contracts and monitor and record student activities. • Monitor and chase for weekly timesheets. • Manage and update the business movement schedule. • Coordinate CPD activities where applicable. • Be responsible for ordering and management of company mobile equipment such as laptops, phones and tablets. Skills and experience • Previous HR Administration and exposure to payroll duties are desirable. • Previous experience in working to deadlines and SLAs. • Excellent customer service skills. • Attention to detail. • Can do attitude. • Team player. • The ability to work well under pressure. • Computer literate. • Organised and methodical.
Our client is looking for a Senior DevRel Engineer to join their team. The ideal candidate will be playing a crucial role in onboarding protocol partners onto their Layer 1 Blockchain. They will establish highly efficient processes and be the technical liaison between Engineering, Business Development, Product and Design teams. This is a full-time, remote position. What You Will Do: Act as devoted support for developers and integration partners: Research, diagnose and solve technical problems raised by customers (developers). Act as an escalation point regarding product engagement, liaising between Engineering and Business Development teams to troubleshoot and resolve requests. Standardize Support processes: Establish operational procedures and standards for developer support, update and improve documentation whilst optimizing and streamlining efficiencies. Be an Advocate: Proactively communicate with internal partners regarding technical issues as they arise. Communicate with internal and external partners to help drive prioritization and technical resolution. Working Cross-Functionally: You'll work closely with the Engineering, Business Development, Product and Design for any adjustments needed to be made. Who You Are: 2+ years of experience in an Integration Engineer/ DevRel role. Solid experience contributing to and improving an onboarding system for customers/ partners 1+ Year in web3 space. Experience in supporting and troubleshooting web applications, JSON and Rest APIsBash, Javascript, Python, or other scripting experience Excellent written and verbal communication skills. Proficient in multiple programming languages. Possess a strong understanding of the crypto ecosystem. You're able to communicate in various methods, complex concepts to people with technical and non-technical backgrounds. You must be adaptable in a niche space and develop creative solutions/ processes. Nice to Haves: Technical Writing (Documentation). Experience designing and building and onboarding system/s for customers/ partners. Understandings and familiarity with web technologies (DNS, HTTP, TLS, Web services) Bash, Javascript, Python, or other scripting experience Experience in supporting and troubleshooting applications built on a microservice architecture Experience with cloud solutions (AWS, Azure) and distributed systems Experience with at least one of the following database technologies - MongoDB, PostgreSQL, Oracle, SQL Server, MySQL, Redis Understanding of Ethereum, web3 development, and the blockchain ecosystem Interview Process: Recruiter Screen: 30 minutes. Head of Business Development: 1 hour. Technical Product Manager: 1 hour. Recruiter Debrief: 15 minutes. What They Offer: A fully remote work environment with an international and diverse team. Competitive salary; including stipends for home office set-up, wellness, internet and cell phone. Token grants for exploration and/or investment. Work in a fast-paced start-up environment with experienced industry leaders. A learning environment where you can deep-dive into the frontier of blockchain. DisclaimerBenefits, perks and policies are subject to change and eligibility may vary based on location. About Kava Labs. We are a remote-first, globally distributed team that values first principle thinking, experimentation, and learning to ensure long-term success. We are not dogmatic in our approach, but we are relentless in our pursuit to create impactful technology for the future. We have a diverse set of backgrounds, skills, and cultures but we're all united in our passion for building new open financial infrastructure - together so that our efforts will make a real impact and create lasting change in the world. Our Commitment to Diversity Kava is proudly an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. and celebrates the diversity of its growing team. Recruitment agencies and consultants may not submit resumes/CVs through this website or directly to managers. Kava Labs does not accept unsolicited agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Kava Labs.
Apr 18, 2024
Full time
Our client is looking for a Senior DevRel Engineer to join their team. The ideal candidate will be playing a crucial role in onboarding protocol partners onto their Layer 1 Blockchain. They will establish highly efficient processes and be the technical liaison between Engineering, Business Development, Product and Design teams. This is a full-time, remote position. What You Will Do: Act as devoted support for developers and integration partners: Research, diagnose and solve technical problems raised by customers (developers). Act as an escalation point regarding product engagement, liaising between Engineering and Business Development teams to troubleshoot and resolve requests. Standardize Support processes: Establish operational procedures and standards for developer support, update and improve documentation whilst optimizing and streamlining efficiencies. Be an Advocate: Proactively communicate with internal partners regarding technical issues as they arise. Communicate with internal and external partners to help drive prioritization and technical resolution. Working Cross-Functionally: You'll work closely with the Engineering, Business Development, Product and Design for any adjustments needed to be made. Who You Are: 2+ years of experience in an Integration Engineer/ DevRel role. Solid experience contributing to and improving an onboarding system for customers/ partners 1+ Year in web3 space. Experience in supporting and troubleshooting web applications, JSON and Rest APIsBash, Javascript, Python, or other scripting experience Excellent written and verbal communication skills. Proficient in multiple programming languages. Possess a strong understanding of the crypto ecosystem. You're able to communicate in various methods, complex concepts to people with technical and non-technical backgrounds. You must be adaptable in a niche space and develop creative solutions/ processes. Nice to Haves: Technical Writing (Documentation). Experience designing and building and onboarding system/s for customers/ partners. Understandings and familiarity with web technologies (DNS, HTTP, TLS, Web services) Bash, Javascript, Python, or other scripting experience Experience in supporting and troubleshooting applications built on a microservice architecture Experience with cloud solutions (AWS, Azure) and distributed systems Experience with at least one of the following database technologies - MongoDB, PostgreSQL, Oracle, SQL Server, MySQL, Redis Understanding of Ethereum, web3 development, and the blockchain ecosystem Interview Process: Recruiter Screen: 30 minutes. Head of Business Development: 1 hour. Technical Product Manager: 1 hour. Recruiter Debrief: 15 minutes. What They Offer: A fully remote work environment with an international and diverse team. Competitive salary; including stipends for home office set-up, wellness, internet and cell phone. Token grants for exploration and/or investment. Work in a fast-paced start-up environment with experienced industry leaders. A learning environment where you can deep-dive into the frontier of blockchain. DisclaimerBenefits, perks and policies are subject to change and eligibility may vary based on location. About Kava Labs. We are a remote-first, globally distributed team that values first principle thinking, experimentation, and learning to ensure long-term success. We are not dogmatic in our approach, but we are relentless in our pursuit to create impactful technology for the future. We have a diverse set of backgrounds, skills, and cultures but we're all united in our passion for building new open financial infrastructure - together so that our efforts will make a real impact and create lasting change in the world. Our Commitment to Diversity Kava is proudly an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. and celebrates the diversity of its growing team. Recruitment agencies and consultants may not submit resumes/CVs through this website or directly to managers. Kava Labs does not accept unsolicited agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with Kava Labs.
About the Role We are seeking an on-site People Manager to provide a full generalist HR and resourcing service, covering everything from proactive value-adding HR activity to hands on administration throughout the employee lifecycle. This position reports into The Original Baker's Managing Director and the wider Group's Head of People, and has the support of the central People team. The People Manager will pay a key role in implementing and delivering the People Plan at The Original Baker as well as ensuring smooth day to day running from a HR perspective. This role will suit an organised, proactive and people-centric individual with a genuine passion for HR. About Us The Original Baker produce a range of delicious baked goods from our factory in Malton, North Yorkshire, made in a time-honoured fashion. We have over 100 colleagues in manufacturing, NPD and specialist office functions. Our team is passionate about service and quality. This is an exciting time to join as The Original Baker is part of a larger Group with ambitious growth and investment plans for the future. Key Responsibilities Contribute to and implement the People Plan. Provide accurate HR advice and guidance to employees at all levels to support consistent application of policies and procedures. Support and coach managers to be the best they can be, upskilling in all people management matters. Recruitment of high quality candidates in a range of roles, including drafting job descriptions and vacancy adverts, using job boards, liaising with employment agencies, attendance at job fairs and open days and conducting interviews. Produce offers and contracts of employment and conduct Right to Work checks. Ensure a warm welcome through effective preboarding and onboarding. Support the roll out of a new Time & Attendance system. Provision of an accurate HR admin service throughout the employee lifecycle. Produce standard HR documentation including probation outcome letters, contract changes, resignation acceptances, employment references etc. Manage employee relations issues (with the support of the Head of HR for complex case management) Organise external e-learning and training, and deliver in-house training. Support managers to keep probation reviews and Performance Reviews on track. Maintain the HR system and e-files in line with GDPR requirements. Run monthly reports, contributing to the analysis of people data and trends. Provide monthly payroll information to the Finance team. Contribute to the delivery of the People Plan, including ad hoc project work. Role model the Company values and behaviours. Undertake all appropriate training and skills development as necessary to be successful in your role. About You Passion for HR with a desire to create an exceptional workplace culture. Minimum 5 years experience in HR. IT literacy including HR databases, MS Office and job boards. High level of accuracy and attention to detail. Able to work at pace and meet multiple deadlines. Inclusive and collaborative approach. Growth mindset, enjoying change and thriving on variety. Great listening, verbal and written communication skills. Open and honest with high standards of personal integrity. Benefits 28 days annual leave (including public holidays), Company Pension, Opportunities for career development, Study support if required. Employee Recognition Schemes, Free parking, Casual Dress Salary: Up to 45K gross per annum (depending on skills and experience) Hours: Part or Full Time hours will be considered for the right candidate. Location: This role will be fully on-site at Head Office, based in Malton, North Yorkshire. We are an equal opportunities employer and we welcome applications from all individuals with the relevant skills and experience. Please apply with your CV at your earliest opportunity.
Apr 18, 2024
Full time
About the Role We are seeking an on-site People Manager to provide a full generalist HR and resourcing service, covering everything from proactive value-adding HR activity to hands on administration throughout the employee lifecycle. This position reports into The Original Baker's Managing Director and the wider Group's Head of People, and has the support of the central People team. The People Manager will pay a key role in implementing and delivering the People Plan at The Original Baker as well as ensuring smooth day to day running from a HR perspective. This role will suit an organised, proactive and people-centric individual with a genuine passion for HR. About Us The Original Baker produce a range of delicious baked goods from our factory in Malton, North Yorkshire, made in a time-honoured fashion. We have over 100 colleagues in manufacturing, NPD and specialist office functions. Our team is passionate about service and quality. This is an exciting time to join as The Original Baker is part of a larger Group with ambitious growth and investment plans for the future. Key Responsibilities Contribute to and implement the People Plan. Provide accurate HR advice and guidance to employees at all levels to support consistent application of policies and procedures. Support and coach managers to be the best they can be, upskilling in all people management matters. Recruitment of high quality candidates in a range of roles, including drafting job descriptions and vacancy adverts, using job boards, liaising with employment agencies, attendance at job fairs and open days and conducting interviews. Produce offers and contracts of employment and conduct Right to Work checks. Ensure a warm welcome through effective preboarding and onboarding. Support the roll out of a new Time & Attendance system. Provision of an accurate HR admin service throughout the employee lifecycle. Produce standard HR documentation including probation outcome letters, contract changes, resignation acceptances, employment references etc. Manage employee relations issues (with the support of the Head of HR for complex case management) Organise external e-learning and training, and deliver in-house training. Support managers to keep probation reviews and Performance Reviews on track. Maintain the HR system and e-files in line with GDPR requirements. Run monthly reports, contributing to the analysis of people data and trends. Provide monthly payroll information to the Finance team. Contribute to the delivery of the People Plan, including ad hoc project work. Role model the Company values and behaviours. Undertake all appropriate training and skills development as necessary to be successful in your role. About You Passion for HR with a desire to create an exceptional workplace culture. Minimum 5 years experience in HR. IT literacy including HR databases, MS Office and job boards. High level of accuracy and attention to detail. Able to work at pace and meet multiple deadlines. Inclusive and collaborative approach. Growth mindset, enjoying change and thriving on variety. Great listening, verbal and written communication skills. Open and honest with high standards of personal integrity. Benefits 28 days annual leave (including public holidays), Company Pension, Opportunities for career development, Study support if required. Employee Recognition Schemes, Free parking, Casual Dress Salary: Up to 45K gross per annum (depending on skills and experience) Hours: Part or Full Time hours will be considered for the right candidate. Location: This role will be fully on-site at Head Office, based in Malton, North Yorkshire. We are an equal opportunities employer and we welcome applications from all individuals with the relevant skills and experience. Please apply with your CV at your earliest opportunity.
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Bond & Specialty Insurance (BSI) provides Management and Professional Liability, Cyber, Crime Insurance, and Surety Bonds to or on behalf of businesses of all sizes. The Complex and Central BSI Claim teams conduct thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. As a valued member of our team, in addition to claim, you also will provide legal advice to our underwriting colleagues and claim colleagues, and participate in BSI claim strategic initiatives. Under the oversight of the Claim Europe EMT, this position is responsible and accountable for developing the strategy, direction, workflow, and quality of the Bond & Specialty Claims in Europe. Focusing on efficient and cost-effective claim management, developing industry experts from a technical and management perspective and lead underwriting support. Collaborating on managing significant litigation that has the potential for high exposure and visibility, while overseeing and evaluating national trends, performing historical reviews on large claims and collaborating with Underwriting and Actuarial in portfolio analysis for market segments or individual products. Legal responsibilities include reviewing and analyzing forms, providing legal advice and risk analysis to Underwriting, and drafting and negotiating indemnity agreements and riders. Acting as a Bond & Specialty Claims Ambassador to other Travelers Europe and US business leaders, brokers and clients and effectively representing the perspective of the business. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Oversee a team of Senior Claim Professionals led by a Team Manager. Develop, communicate, and execute claim philosophy and strategic initiatives for a market/product segment or region based on the goals of the organization. Contribute guidance and make decisions on claims where the exposure is open-ended or exceeds the authority limits of employees within the organization. Work with the Technical Director to manage significant litigation that has the potential for high exposure and visibility. Oversee and evaluate national trends, perform historical reviews on large claims, and collaborate with underwriting and actuarial in portfolio analysis for the market segment or individual products. Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim recovery strategies. Communicate findings to management and make recommendations to ensure the issues are addressed. Collaborate with the Technical Director and team to ensure that senior management, underwriters and actuaries are appraised of high-exposure/high-sensitivity losses, claim trends, legal decisions, and issues which may impact the product lines underwriting philosophy and overall industry. Provide insight into the review and approval of all Large Loss Memos, Quarterly Claim Reports, and other senior management reports for Claim Business Unit or Product/Regional team. Establish standards and policies for business line to ensure rigorous management of ALAE & ULAE. Act as the lead liaison between BSI claim and business partners on all new business propositions. Lead support for the BSI claim team on all new MGA partnerships acting as BSI Product SME working closely with other claim partners to ensure a smooth onboarding process. Lead support to aspects of underwriting relating to indemnity, risk management, collateral, restructuring/unwinding of high risk account(s), bankruptcy matters/run-off coverages, new account(s) and business initiatives, as applicable to the Business Unit. Act as the industry expert by identifying and advising management on legal and regulatory issues that have the potential to impact the industry. Collaborate to represent Travelers on sensitive claim matters that involve multiple constituencies or have the potential to gain high visibility inside or outside the company. Contribute to the selection of panel counsel in conjunction with Claim Legal to ensure that claims are proactively managed consistent with our claim philosophy to ensure that we are obtaining the best financial results for Bond & Specialty Insurance. Legal Support Responsibilities: Legal responsibilities include reviewing and analysing bond forms, providing legal advice and risk analysis to Underwriting, and drafting and negotiating indemnity agreements and riders Surety . Provide oversight and direction for high quality, cost-effective legal support to our business partners by ensuring proper staffing, skill and performance levels of legal team and through mentoring and coaching lawyers on issues presented. Review complex transactional documents and provide legal advice and risk analysis to business partners. Provide legal advice on litigation strategies on all litigation in collaboration with our Claim Legal team. Work with the Technical Claim Manager to provide legal advice on litigated strategies in collaboration with our claim legal team. Maintain current knowledge of relevant legal issues and trends in the surety/ management liability market place through review of legal publications and attendance at industry events. Strategic Planning/Operations Management Responsibilities: Set the tone for BSI Claim with regards to collaboration with Underwriting within designated Claim Business Unit or Product/Regional team. Provide oversight and direction for claim handling by ensuring the staffing, skill, and performance levels of employees support the claim volume and severity of claims to be managed. Team Leadership Responsibilities: Prepare effective performance and development plans for all direct reports, make team promotion and authority level recommendations to VP Claim Europe. Develop a culture of continuous learning through training, mentoring, and outside courses. Perform other duties as assigned. Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. What Will Our Ideal Candidate Have? Prior work experience in business line. Formal management experience preferred. Demonstrated ability to effectively work through conflict and resolve issues with a professional demeanor. Ability to make sound decisions and negotiate terms and conditions within designated authority limit. Excellent verbal and written communication skills with the ability to clearly communicate with internal and external stakeholders. Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics. Ability to build, foster, and maintain effective and collaborative relationships with colleagues, customers, and business partners What is a Must Have? Bachelors degree required. Law degree required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. . click apply for full job details
Apr 18, 2024
Full time
Who Are We? Taking care of our customers, our communities and each other. That's the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it. Target Openings 1 What Is the Opportunity? Bond & Specialty Insurance (BSI) provides Management and Professional Liability, Cyber, Crime Insurance, and Surety Bonds to or on behalf of businesses of all sizes. The Complex and Central BSI Claim teams conduct thorough investigation, analysis, evaluation, and disposition of claims and claim litigation to achieve superior customer service and to optimize claim results. As a valued member of our team, in addition to claim, you also will provide legal advice to our underwriting colleagues and claim colleagues, and participate in BSI claim strategic initiatives. Under the oversight of the Claim Europe EMT, this position is responsible and accountable for developing the strategy, direction, workflow, and quality of the Bond & Specialty Claims in Europe. Focusing on efficient and cost-effective claim management, developing industry experts from a technical and management perspective and lead underwriting support. Collaborating on managing significant litigation that has the potential for high exposure and visibility, while overseeing and evaluating national trends, performing historical reviews on large claims and collaborating with Underwriting and Actuarial in portfolio analysis for market segments or individual products. Legal responsibilities include reviewing and analyzing forms, providing legal advice and risk analysis to Underwriting, and drafting and negotiating indemnity agreements and riders. Acting as a Bond & Specialty Claims Ambassador to other Travelers Europe and US business leaders, brokers and clients and effectively representing the perspective of the business. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company's discretion. What Will You Do? Oversee a team of Senior Claim Professionals led by a Team Manager. Develop, communicate, and execute claim philosophy and strategic initiatives for a market/product segment or region based on the goals of the organization. Contribute guidance and make decisions on claims where the exposure is open-ended or exceeds the authority limits of employees within the organization. Work with the Technical Director to manage significant litigation that has the potential for high exposure and visibility. Oversee and evaluate national trends, perform historical reviews on large claims, and collaborate with underwriting and actuarial in portfolio analysis for the market segment or individual products. Prepare and present reports for management that accurately reflect loss development, potential/actual financial exposure, reserve adjustments, coverage issues, and claim recovery strategies. Communicate findings to management and make recommendations to ensure the issues are addressed. Collaborate with the Technical Director and team to ensure that senior management, underwriters and actuaries are appraised of high-exposure/high-sensitivity losses, claim trends, legal decisions, and issues which may impact the product lines underwriting philosophy and overall industry. Provide insight into the review and approval of all Large Loss Memos, Quarterly Claim Reports, and other senior management reports for Claim Business Unit or Product/Regional team. Establish standards and policies for business line to ensure rigorous management of ALAE & ULAE. Act as the lead liaison between BSI claim and business partners on all new business propositions. Lead support for the BSI claim team on all new MGA partnerships acting as BSI Product SME working closely with other claim partners to ensure a smooth onboarding process. Lead support to aspects of underwriting relating to indemnity, risk management, collateral, restructuring/unwinding of high risk account(s), bankruptcy matters/run-off coverages, new account(s) and business initiatives, as applicable to the Business Unit. Act as the industry expert by identifying and advising management on legal and regulatory issues that have the potential to impact the industry. Collaborate to represent Travelers on sensitive claim matters that involve multiple constituencies or have the potential to gain high visibility inside or outside the company. Contribute to the selection of panel counsel in conjunction with Claim Legal to ensure that claims are proactively managed consistent with our claim philosophy to ensure that we are obtaining the best financial results for Bond & Specialty Insurance. Legal Support Responsibilities: Legal responsibilities include reviewing and analysing bond forms, providing legal advice and risk analysis to Underwriting, and drafting and negotiating indemnity agreements and riders Surety . Provide oversight and direction for high quality, cost-effective legal support to our business partners by ensuring proper staffing, skill and performance levels of legal team and through mentoring and coaching lawyers on issues presented. Review complex transactional documents and provide legal advice and risk analysis to business partners. Provide legal advice on litigation strategies on all litigation in collaboration with our Claim Legal team. Work with the Technical Claim Manager to provide legal advice on litigated strategies in collaboration with our claim legal team. Maintain current knowledge of relevant legal issues and trends in the surety/ management liability market place through review of legal publications and attendance at industry events. Strategic Planning/Operations Management Responsibilities: Set the tone for BSI Claim with regards to collaboration with Underwriting within designated Claim Business Unit or Product/Regional team. Provide oversight and direction for claim handling by ensuring the staffing, skill, and performance levels of employees support the claim volume and severity of claims to be managed. Team Leadership Responsibilities: Prepare effective performance and development plans for all direct reports, make team promotion and authority level recommendations to VP Claim Europe. Develop a culture of continuous learning through training, mentoring, and outside courses. Perform other duties as assigned. Be Committed, Be Connected, Be Creative and Be Energised - these are the values we are passionate about. Understanding and embracing our values will shape your success and contribute to making Travelers Europe a great place to work. To be successful, you will need to consistently deliver a great experience in every customer contact; connect with the right partners internally to find creative solutions to problems; be a role model; and consistently deliver on your commitments. What Will Our Ideal Candidate Have? Prior work experience in business line. Formal management experience preferred. Demonstrated ability to effectively work through conflict and resolve issues with a professional demeanor. Ability to make sound decisions and negotiate terms and conditions within designated authority limit. Excellent verbal and written communication skills with the ability to clearly communicate with internal and external stakeholders. Time management skills with the ability to manage multiple priorities with an attention to detail, data and analytics. Ability to build, foster, and maintain effective and collaborative relationships with colleagues, customers, and business partners What is a Must Have? Bachelors degree required. Law degree required. What Is in It for You? Private Medical Insurance: On commencement of employment, you are eligible for single cover provided by Travelers, with the option to add cover for your dependents, at your expense through payroll deduction. Retirement: Travelers will make a basic contribution of 9% of pensionable salary to your Group Personal Pension Plan ("GPPP"). If you decide to contribute an additional amount from your salary, you will receive an increased company contribution up to a maximum of 3%. This would bring the total company contribution to 12%. Holiday Entitlement: Start your career at Travelers with a minimum of 25 days holiday entitlement annually, plus the opportunity to purchase additional days to allow for up to a total of 35 holidays per year. Wellness Programme: The Travelers wellness programme is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Employee Assistance programme provides access to professional counseling services and other resources to support your daily life needs. Through the EAP, you're eligible for five free counseling sessions with a licensed therapist. Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards programme that enables you to give back to the charity of your choice. Employment Practices Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences. . click apply for full job details
Macsween of Edinburgh are looking to recruit an experienced HR Advisor to work within our HR Department. This is a standalone role which reports directly to the Managing Director. Role: The purpose of the HR Advisor role is to provide HR, people management and employment law support and advice to the company. This role is contracted at 40 hours per week, Monday to Friday. There is an opportunity for some home working and we are happy to discuss different working schedules. Duties include: To be the first point of contact for HR enquiries by providing advice to employees and management on policy and process queries and help maintain positive employee relations across the site. Department administration, ensuring that all tasks are completed accurately whilst adhering to confidentiality. Policy writing and review. Facilitating HR workshops for managers and providing training and mentoring where necessary. Managing and coordinating recruitment for the company, including advertising, facilitating interviews and making offers of employment. Arranging and facilitating inductions and onboarding activities with new employees. Supporting managers through employee lifecycle (probations, performance management, termination). Absence monitoring and management. Facilitating formal processes as and when required. Facilitating exit interviews and reporting on results. Maintaining time and attendance and HR systems. Payroll processing. Managing and coordinating staff association (En-Volve). Managing and coordinating staff engagement surveys. Assisting with company audits and managing Sedex Audits. Managing departmental projecects and new initiatives as and when required. Essential skills, experience and knowledge requirements: The successful candidate must have; Proven experience within HR, at an advisor level. CIPD Level 5 qualification, or equivilent. Experience advising managers and employees across a broad range of HR topics. In depth knowledge of employment legislation. Ability to confidently use and maintain IT systems and MS office packages. Excellent communication skills at all levels. Ability to manage a high workload with sometimes conflicting priorities. Self-motivated with an ability to work alone and self-prioritise. Willingness to develop skills and advance professionally. Whats on Offer: Competitive salary of up to 40,000 (DOE) Hybrid working 30 Days Annual Holiday Birthday Day Off Monthly Product Allowance Death in Service (3x Annual Salary) Company Sick Pay Scheme Cycle to Work Scheme Free On-site Parking Annual Flu Vaccination
Apr 18, 2024
Full time
Macsween of Edinburgh are looking to recruit an experienced HR Advisor to work within our HR Department. This is a standalone role which reports directly to the Managing Director. Role: The purpose of the HR Advisor role is to provide HR, people management and employment law support and advice to the company. This role is contracted at 40 hours per week, Monday to Friday. There is an opportunity for some home working and we are happy to discuss different working schedules. Duties include: To be the first point of contact for HR enquiries by providing advice to employees and management on policy and process queries and help maintain positive employee relations across the site. Department administration, ensuring that all tasks are completed accurately whilst adhering to confidentiality. Policy writing and review. Facilitating HR workshops for managers and providing training and mentoring where necessary. Managing and coordinating recruitment for the company, including advertising, facilitating interviews and making offers of employment. Arranging and facilitating inductions and onboarding activities with new employees. Supporting managers through employee lifecycle (probations, performance management, termination). Absence monitoring and management. Facilitating formal processes as and when required. Facilitating exit interviews and reporting on results. Maintaining time and attendance and HR systems. Payroll processing. Managing and coordinating staff association (En-Volve). Managing and coordinating staff engagement surveys. Assisting with company audits and managing Sedex Audits. Managing departmental projecects and new initiatives as and when required. Essential skills, experience and knowledge requirements: The successful candidate must have; Proven experience within HR, at an advisor level. CIPD Level 5 qualification, or equivilent. Experience advising managers and employees across a broad range of HR topics. In depth knowledge of employment legislation. Ability to confidently use and maintain IT systems and MS office packages. Excellent communication skills at all levels. Ability to manage a high workload with sometimes conflicting priorities. Self-motivated with an ability to work alone and self-prioritise. Willingness to develop skills and advance professionally. Whats on Offer: Competitive salary of up to 40,000 (DOE) Hybrid working 30 Days Annual Holiday Birthday Day Off Monthly Product Allowance Death in Service (3x Annual Salary) Company Sick Pay Scheme Cycle to Work Scheme Free On-site Parking Annual Flu Vaccination