2nd Line IT Support Technician A fantastic opportunity to be part of an innovative and forward thinking organisation within the scope of IT and Technology. Conquip Engineering Group has be voted "Great Place to Work" two years in a row and this is testament to the talented team members and positive culture we have in place. As such, we are now looking for a talented 2nd Line IT support technician to join us on a permanent basis, this vacancy will be based within our Alton HQ ! Main Purpose of the Role As a 2nd Line IT Support Technician at Conquip you will work closely with the Technology Service & Operations Manager and the Business Systems Manager to assist them in providing high-quality support to the business, both remotely and on-premises. In addition, you will be involved in various infrastructure and system implementation projects, including but not limited to server migrations, network configurations and VoIP phone system improvements. You will play a key part in ensuring that every team member at Conquip is equipped with the technology and associated training they need to fulfil their role to the best of their ability. Key Roles and Responsibilities Provide extraordinary customer service and support on incoming calls and escalated tickets, both on-site and remotely as required, ensuring timely and solid resolution of their issues by making use of remote access and diagnostic tools. Record, track, and document the Service Desk problem solving process including actions taken through to the final resolution. Organise incident and request priorities to ensure SLAs are met. Configure and/or install hardware and software components as required by the company. Run preventative maintenance activities. Assist with the New Starter and Leaver processes by configuring and supplying or retrieving hardware and software as required, whilst also taking part in new starter training for basic IT needs. Manage antivirus, web and email filtering software in partnership with external IT Support partners. Keep up to date with security best practices. Assist in identifying infrastructure upgrades or projects, and propose improvement plans to IT Management. Assist with the implementation of business change projects as required. Maintain and support network hardware, wireless networks, access control systems, mobile device management, remote access services, data backup and restoration services and other key IT infrastructure components as required. Maintain collaboration with 3rd party technology suppliers. Provide a proactive point of contact within the IT team for Conquip team members based at head office and in satellite depots and remote locations alike. Learn aspects of the multiple systems that support Conquip and share knowledge willingly. Role Requirements: A minimum of 3 years previous experience within an IT support position. Excellent Office 365 knowledge (including One Drive, SharePoint & Exchange). Experience in deploying and troubleshooting Windows OS for both servers and workstations. Strong understanding of Active Directory, Azure Active Directory and Hyper-V configuration and management. Server 2016, 2019 & 2022 administration experience. Experience in network device management such as printers, firewalls, switches and routers. Desktop & Laptop repair and troubleshooting. DNS, DHCP, VPN, LAN, WAN troubleshooting and implementation. Ability to juggle and prioritise multiple tasks within a collaborative team environment. Strong communication & interpersonal skills. Proficient in both spoken and written English Highly self-motivated with the ability to make decisions and work unsupervised. Adaptable and willing to do what it takes to get the job done. Flexible approach to working hours to meet deadlines. Candidates must hold a current UK driving license and have access to their own vehicle. Willing to travel to other UK offices/depots when required. Qualifications Degree educated- desirable but not essential and/or suitable comparable and demonstrable role experience and capability Microsoft 365 Certified: Enterprise Administrator Expert (MS-101 & MS-102) Microsoft Azure experience including AZ-104 certification (desirable but not essential) Key Personality Traits Required Evident interest in and aptitude for IT, business systems and networks Good communicator. Technologically competent. Quick learner and capable researcher. Systematic problem solver. Professional and respectful conduct towards internal customers as well as external stakeholders. Can prioritise and organise time. Comfortable working autonomously or as part of a team. Willing to get involved in any project with a view to helping move the company forwards. Should you wish to apply for this vacancy, please submit an application to this advert for immediate consideration, or reach out to our Head of Recruitment for an informal discussion around the role. We look forward to hearing from you, Team Conquip
Apr 20, 2024
Full time
2nd Line IT Support Technician A fantastic opportunity to be part of an innovative and forward thinking organisation within the scope of IT and Technology. Conquip Engineering Group has be voted "Great Place to Work" two years in a row and this is testament to the talented team members and positive culture we have in place. As such, we are now looking for a talented 2nd Line IT support technician to join us on a permanent basis, this vacancy will be based within our Alton HQ ! Main Purpose of the Role As a 2nd Line IT Support Technician at Conquip you will work closely with the Technology Service & Operations Manager and the Business Systems Manager to assist them in providing high-quality support to the business, both remotely and on-premises. In addition, you will be involved in various infrastructure and system implementation projects, including but not limited to server migrations, network configurations and VoIP phone system improvements. You will play a key part in ensuring that every team member at Conquip is equipped with the technology and associated training they need to fulfil their role to the best of their ability. Key Roles and Responsibilities Provide extraordinary customer service and support on incoming calls and escalated tickets, both on-site and remotely as required, ensuring timely and solid resolution of their issues by making use of remote access and diagnostic tools. Record, track, and document the Service Desk problem solving process including actions taken through to the final resolution. Organise incident and request priorities to ensure SLAs are met. Configure and/or install hardware and software components as required by the company. Run preventative maintenance activities. Assist with the New Starter and Leaver processes by configuring and supplying or retrieving hardware and software as required, whilst also taking part in new starter training for basic IT needs. Manage antivirus, web and email filtering software in partnership with external IT Support partners. Keep up to date with security best practices. Assist in identifying infrastructure upgrades or projects, and propose improvement plans to IT Management. Assist with the implementation of business change projects as required. Maintain and support network hardware, wireless networks, access control systems, mobile device management, remote access services, data backup and restoration services and other key IT infrastructure components as required. Maintain collaboration with 3rd party technology suppliers. Provide a proactive point of contact within the IT team for Conquip team members based at head office and in satellite depots and remote locations alike. Learn aspects of the multiple systems that support Conquip and share knowledge willingly. Role Requirements: A minimum of 3 years previous experience within an IT support position. Excellent Office 365 knowledge (including One Drive, SharePoint & Exchange). Experience in deploying and troubleshooting Windows OS for both servers and workstations. Strong understanding of Active Directory, Azure Active Directory and Hyper-V configuration and management. Server 2016, 2019 & 2022 administration experience. Experience in network device management such as printers, firewalls, switches and routers. Desktop & Laptop repair and troubleshooting. DNS, DHCP, VPN, LAN, WAN troubleshooting and implementation. Ability to juggle and prioritise multiple tasks within a collaborative team environment. Strong communication & interpersonal skills. Proficient in both spoken and written English Highly self-motivated with the ability to make decisions and work unsupervised. Adaptable and willing to do what it takes to get the job done. Flexible approach to working hours to meet deadlines. Candidates must hold a current UK driving license and have access to their own vehicle. Willing to travel to other UK offices/depots when required. Qualifications Degree educated- desirable but not essential and/or suitable comparable and demonstrable role experience and capability Microsoft 365 Certified: Enterprise Administrator Expert (MS-101 & MS-102) Microsoft Azure experience including AZ-104 certification (desirable but not essential) Key Personality Traits Required Evident interest in and aptitude for IT, business systems and networks Good communicator. Technologically competent. Quick learner and capable researcher. Systematic problem solver. Professional and respectful conduct towards internal customers as well as external stakeholders. Can prioritise and organise time. Comfortable working autonomously or as part of a team. Willing to get involved in any project with a view to helping move the company forwards. Should you wish to apply for this vacancy, please submit an application to this advert for immediate consideration, or reach out to our Head of Recruitment for an informal discussion around the role. We look forward to hearing from you, Team Conquip
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our London office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Apr 19, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our London office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Norton Rose Fulbright Llp
Newcastle Upon Tyne, Tyne And Wear
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our Newcastle office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Apr 19, 2024
Full time
Practice Group / Department: IT Regional - Service Desk Job Description We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world's preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do. The Role Reporting to the UK IT Customer Services Manager, this is a highly customer focused and visible role requiring excellent communication and support skills. The role will involve but is not limited to the following: Working alongside the project team to assist with the implementation and physical deployment of new Laptops to our estate of users, upgrading them from Windows 10 to Windows 11. This will include: Physically deploying new laptops to those users who have an end-of-life device. Upgrading the various applications required by different user groups. Providing on site and email support to any users experiencing issues with the new laptop applications. Working alongside other desktop support staff to assist end-users at a 'drop-in' center within your respective office. Effective and accurate escalation of issues to appropriate IT teams in a timely fashion. Work with other IT Service Desk staff to ensure best practices are being adhered to. Identify where knowledge can be shared with others in the team to improve the service provided to our customers. Ensuring all contact with the end users is logged in our ITSM tool (ServiceNow), making use of all templates and processes that are built into the system, as well as ensuring the CMDB is kept up to date. Skills and Experience Required Experience working with high profile, VIP customers, in a demanding and time critical environment. Ability to troubleshoot and understand the customers' requirements, to be able to deliver the right solution to meet their 'needs' rather than their 'wants'. Ability to follow pre-configured processes in order to complete tasks in the most efficient manner. Process driven, with the ability to focus on the end result. Excellent written and verbal communication skills. Having worked in previous deployment / desktop support roles will be beneficial. Experience of working with an ITSM tool, ServiceNow experience will be beneficial Candidates should have knowledge of supporting the following: Microsoft Windows 10/11 Microsoft Office 365 Active Directory Microsoft Autopilot Shift information The role will require candidates to work between 9am - 5pm, Monday to Friday, on site in our Newcastle office. Candidates should be willing to work additional hours as required to fulfil the requirements of the role. This may include extended shifts. Diversity, Equity and Inclusion To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people's health and overall wellbeing. Find more about Diversity, Equity and Inclusion here. We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.
Senior Project Lead Bristol Up to £65,000 Hybrid - once a week in office I am currently working with a growing SaaS company in Bristol to find an exceptional Senior Project Lead to join their team. Key Responsibilities Developing strategic plans for large-scale digital projects Always driving improvement throughout the team Maintaining relationships with senior stakeholders Mentoring and coaching junior/mid team members Keeping on track with projects and ensuring it meets client expectations Personal Requirements 3+ years experience with large-scale projects Ability to deal with senior stakeholders Exceptional problem solving and communication skills Experience managing and mentoring a team Ability to use software and collaboration tools Knowledge of 365, Umbraco, Portals Ideally you would have had expereince within charted institutes, royal academies, government or trade. Benefits Flexible working Research and learning allowance for further development Take your birthday off Gym facilities If you would like to be considered for this role please apply by emailing your CV and application to If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 19, 2024
Full time
Senior Project Lead Bristol Up to £65,000 Hybrid - once a week in office I am currently working with a growing SaaS company in Bristol to find an exceptional Senior Project Lead to join their team. Key Responsibilities Developing strategic plans for large-scale digital projects Always driving improvement throughout the team Maintaining relationships with senior stakeholders Mentoring and coaching junior/mid team members Keeping on track with projects and ensuring it meets client expectations Personal Requirements 3+ years experience with large-scale projects Ability to deal with senior stakeholders Exceptional problem solving and communication skills Experience managing and mentoring a team Ability to use software and collaboration tools Knowledge of 365, Umbraco, Portals Ideally you would have had expereince within charted institutes, royal academies, government or trade. Benefits Flexible working Research and learning allowance for further development Take your birthday off Gym facilities If you would like to be considered for this role please apply by emailing your CV and application to If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Microsoft 365 Administrator - EUC UK leading food distributor within the catering industry are seeking an experienced M365 Administrator to support and drive the modernisation of their IT services across their UK and US sites. Working closely with the Senior Infrastructure Manager, you will deliver world-class services to the business and support the smooth operation of M365's ecosystems.The right candidate will have in-depth experience Microsoft Intune, Autopilot, EUC, Windows 10/11, Office 365, and Azure. The Role: Overall responsibility for M365 environment including strategy, administration, and governance. Take charge of building and updating systems through Microsoft Intune. Technical delivery of all EUC configuration management and services, in line with all technical IT governance, process and procedures. Provide support and troubleshooting via ServiceDesk ticketing system for incidents, requests, problems, changes, and governance activities. Help define the strategic roadmap and continuous improvement for their digital data strategy. Provide delivery and engineering management for Microsoft Office 365 based collaboration services. Provide in-depth managements of security through their Microsoft Defender Security Product Suite. The Requirements: Strong experience in a M365 administration, Microsoft level 3 support, Security EUC Infrastructure or similar role. Proven experience with Intune configuration management; Autopilot, scripting in Windows Powershell and Software distribution. Desktop security and configuration management. Technical knowledge of Windows 10/11, MS Office 2019, Office 365. Cloud Azure experience. Experience with Microsoft Defender Security Product Suite; Microsoft Defender, Microsoft Sentinel. The Overview: Up to £65,000 depending on experience. Fulltime permanent position. Hybrid role, 2/3 days in office. Greater Bristol area, parking available.
Apr 19, 2024
Full time
Microsoft 365 Administrator - EUC UK leading food distributor within the catering industry are seeking an experienced M365 Administrator to support and drive the modernisation of their IT services across their UK and US sites. Working closely with the Senior Infrastructure Manager, you will deliver world-class services to the business and support the smooth operation of M365's ecosystems.The right candidate will have in-depth experience Microsoft Intune, Autopilot, EUC, Windows 10/11, Office 365, and Azure. The Role: Overall responsibility for M365 environment including strategy, administration, and governance. Take charge of building and updating systems through Microsoft Intune. Technical delivery of all EUC configuration management and services, in line with all technical IT governance, process and procedures. Provide support and troubleshooting via ServiceDesk ticketing system for incidents, requests, problems, changes, and governance activities. Help define the strategic roadmap and continuous improvement for their digital data strategy. Provide delivery and engineering management for Microsoft Office 365 based collaboration services. Provide in-depth managements of security through their Microsoft Defender Security Product Suite. The Requirements: Strong experience in a M365 administration, Microsoft level 3 support, Security EUC Infrastructure or similar role. Proven experience with Intune configuration management; Autopilot, scripting in Windows Powershell and Software distribution. Desktop security and configuration management. Technical knowledge of Windows 10/11, MS Office 2019, Office 365. Cloud Azure experience. Experience with Microsoft Defender Security Product Suite; Microsoft Defender, Microsoft Sentinel. The Overview: Up to £65,000 depending on experience. Fulltime permanent position. Hybrid role, 2/3 days in office. Greater Bristol area, parking available.
IT Support Engineer - Windows Server, Office 365, Active Directory, Networking - Leeds - Up To £31,000 DOE The Role Are you an 2nd Line Support Engineer on the lookout for a new role with a dynamic company who will not offer you the opportunity to develop and progress your skill and give you access / experience with cutting edge technology. If so, I am looking for a 2nd Line Support Engineer who is looking for their next challenge and has a skill set which consists of Windows Server, Office 365, Active Directory and Networking. This varied role with a market leading MSP will enable you to gain experience supporting a wide range of technologies and be involved with a number of technical projects. The Company A managed service provider based in the City Center who are most definitely on the upwards trajectory. They have a great family feel in the office, where collaboration and teamwork is promoted. You will be responsible for providing all levels of support to business users and a range of project work. This role will also offer training and development opportunities. IT Support Engineer Role Requirements Exchange Active Directory Office 365 VMware Networking Excellent communication skills Apply Now! This is a great opportunity for a passionate individual to drive their career forward, with an organisation that values each employee. Interview slots are available this week - don't delay and apply ASAP! IT Support Engineer - Windows Server, Office 365, Active Directory, Networking - Leeds - Up To £31,000 DOE Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Apr 19, 2024
Full time
IT Support Engineer - Windows Server, Office 365, Active Directory, Networking - Leeds - Up To £31,000 DOE The Role Are you an 2nd Line Support Engineer on the lookout for a new role with a dynamic company who will not offer you the opportunity to develop and progress your skill and give you access / experience with cutting edge technology. If so, I am looking for a 2nd Line Support Engineer who is looking for their next challenge and has a skill set which consists of Windows Server, Office 365, Active Directory and Networking. This varied role with a market leading MSP will enable you to gain experience supporting a wide range of technologies and be involved with a number of technical projects. The Company A managed service provider based in the City Center who are most definitely on the upwards trajectory. They have a great family feel in the office, where collaboration and teamwork is promoted. You will be responsible for providing all levels of support to business users and a range of project work. This role will also offer training and development opportunities. IT Support Engineer Role Requirements Exchange Active Directory Office 365 VMware Networking Excellent communication skills Apply Now! This is a great opportunity for a passionate individual to drive their career forward, with an organisation that values each employee. Interview slots are available this week - don't delay and apply ASAP! IT Support Engineer - Windows Server, Office 365, Active Directory, Networking - Leeds - Up To £31,000 DOE Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about what we do with your data please review our privacy policy in the privacy section of the Oscar website.
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
Apr 19, 2024
Full time
Please note this role is contracted for a 12-month fixed-term contract SThree are delighted to announce that we're looking for a talented Service Delivery Engineer to join our wonderful team for 12 months. The Service Delivery Engineer provides 1st and 2nd line Support for all services, user provisioning, hardware break fix, monitoring and resolution of any issues affecting IT services and infrastructure providing clear and concise advice and guidance to all stakeholders whilst maintaining a professional standard. This role will have a requirement to provide on site technical support based from our London office, however travel to other UK offices may be required. About us SThree is the global STEM-specialist talent partner that connects sought-after specialists in life sciences, technology, engineering and mathematics with innovative organisations across the world. We are the number one destination for talent in the best STEM markets: Recruiting highly skilled professionals and discovering life-changing jobs for the unsung heroes who will positively shape our future. What are the day-to-day tasks? Providing 1st and 2nd line support for all IT products and services. Proactively taking ownership of Technology Support issues as they relate to specific sites as defined by the Service Delivery Manager. Answer inbound calls, live chat, and self-service requests; document, prioritise, assign, track and respond to incidents and requests in a timely manner. Ownership of Desktop equipment (Laptops and peripherals), Video Conferencing, Audio Visual and Telephony issues in regional sites either through active engagement with third party vendors or by travelling when required. Escalating problems to internal and external 3rd level support (other Group Technology resources and 3rd party suppliers) as appropriate and acting as a resource to implement solutions under 3rd level support direction. Providing liaison between the regional customers and Group Technology, with the twin aims of ensuring that Group Technology understands the customer's needs and concerns, and that the customers understand Group Technology's plans and assumptions. Ownership of asset management process in region. Responsible for local office delivery projects as directed by the Service Delivery Manager Role may involve work outside of core hours including when travelling to other UK Offices. Working in collaboration with regional service delivery colleagues to identify trends/ patterns in problem management and to work collaboratively to resolve these. Follow documented procedures to manage secure access to IT systems for starters, leavers, and any internal staffing changes. Maintain operation logs on all events, warnings and alerts, as well as recording and classifying all messages. Ensure that all routine housekeeping tasks are completed on all operational infrastructure and IT services in a timely manner. Liaise with 3rd party suppliers for escalation of production issues Involvement in office setup, refurbishment and retirement of legacy technology. Experience, Knowledge & Skills Demonstrate very good expertise in current server and desktop operating systems, wide-area and local-area networking, the Internet and telephony and video conferencing communications i.e. Microsoft Teams/ O365. Mobile and Laptop device management including In tune. Cisco routers and switches would be an advantage although not critical. Experience with Microsoft Power Platform would be an advantage although not critical. Experience with knowledge bases for support, including documenting knowledge articles. Qualifications Degree qualified in a Technology/Technology discipline (preferred) Benefits for our U.K. teams include: The choice to work flexibly from home and the office, in line with our hybrid working principles Bonus linked to company and personal performance Generous 28 days holiday allowance, plus public holidays Annual leave purchase scheme Five days paid Caregiver/Dependant leave per annum Five paid days off per year for volunteering Private healthcare, discounted dental insurance and health care cashback scheme Opportunity to participate in the company share scheme Access to a range of retail discounts and saving What we stand for We're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable, and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help. While SThree is committed to hybrid working and these roles will fall under this policy, it is important to note that for a successful and efficient delivery of the project there will be a requirement for extended attendance in the office in line with the hybrid working policy. What we stand for We create community and deliver change that transforms the future for everyone. With this in mind, we're committed to ensuring for our colleagues, candidates and communities, that all processes are equitable and everyone is treated with fairness and dignity where everyone belongs, is valued and is connected. If you need any assistance or reasonable adjustments in submitting your application, please let us know, and we'll be happy to help.
An exciting opportunity has become available for an experienced Infrastructure Engineer to join my client, a technologically focussed and highly collaborative Housing Association. This is a permanent role, paying £63,500 per annum, Hybrid working of 2 days per week based out of their offices in London. You will be responsible for the day-to-day administration and support of mission-critical systems and services. Working with the Architecture, Service Delivery and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of IT infrastructure operations, services, projects, and initiatives. Responsibilities as Infrastructure Engineer Take proactive ownership of IT infrastructure operations, support, and project-related activities. Monitor and manage infrastructure-related tickets on ServiceNow, as well as technical escalations. Administer backend infrastructure systems including Veema backup, Citrix, Active Directory, VMware virtual infrastructure, servers, storage, and networks. Liaise with third-party vendors and service providers. Contribute to change requests to support project delivery and operational changes. Participate in IT infrastructure security, maintenance, performance, capacity, and lifecycle management. Generate reports on network infrastructure operations, services, and major incidents. Monitor and action remediations from network monitoring and reporting systems. Deliver training and skills transfer to colleagues as appropriate. Contribute to the creation and maintenance of design, end-user, and operations documentation. Skills and Experience 5+ years of Windows Active Directory and server administration experience. Expertise in Office 365 administration and PowerShell scripting. Advanced troubleshooting, root cause analysis, and optimisation experience. Extensive knowledge of VMware virtualised infrastructure and operations. Experience in managing complex LAN, WAN infrastructure, and data centre operations, with exposure to SIEM operations. Proficient in backup and disaster recovery solutions, specifically Veeam. Familiarity with gateway and internet content filtering solutions. Understanding of change management processes and project management. Microsoft Windows Server 2016 or 2019 certifications. Excellent demand management, planning, organisation, and prioritisation skills. Ability to work outside of regular business hours, including evenings and weekends. Experience in ITIL environments and processes, preferably using ServiceNow. If you are interested in the opportunity, please feel free to apply today. A permanent role paying up to £63,500 per annum. A hybrid role, working 2 days per week out of their offices in London. With good company benefits and a strong culture of collaboration and technological advancement. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Apr 19, 2024
Full time
An exciting opportunity has become available for an experienced Infrastructure Engineer to join my client, a technologically focussed and highly collaborative Housing Association. This is a permanent role, paying £63,500 per annum, Hybrid working of 2 days per week based out of their offices in London. You will be responsible for the day-to-day administration and support of mission-critical systems and services. Working with the Architecture, Service Delivery and Service Desk Teams, as well as the wider Technology Department to effectively support and administer the full lifecycle of IT infrastructure operations, services, projects, and initiatives. Responsibilities as Infrastructure Engineer Take proactive ownership of IT infrastructure operations, support, and project-related activities. Monitor and manage infrastructure-related tickets on ServiceNow, as well as technical escalations. Administer backend infrastructure systems including Veema backup, Citrix, Active Directory, VMware virtual infrastructure, servers, storage, and networks. Liaise with third-party vendors and service providers. Contribute to change requests to support project delivery and operational changes. Participate in IT infrastructure security, maintenance, performance, capacity, and lifecycle management. Generate reports on network infrastructure operations, services, and major incidents. Monitor and action remediations from network monitoring and reporting systems. Deliver training and skills transfer to colleagues as appropriate. Contribute to the creation and maintenance of design, end-user, and operations documentation. Skills and Experience 5+ years of Windows Active Directory and server administration experience. Expertise in Office 365 administration and PowerShell scripting. Advanced troubleshooting, root cause analysis, and optimisation experience. Extensive knowledge of VMware virtualised infrastructure and operations. Experience in managing complex LAN, WAN infrastructure, and data centre operations, with exposure to SIEM operations. Proficient in backup and disaster recovery solutions, specifically Veeam. Familiarity with gateway and internet content filtering solutions. Understanding of change management processes and project management. Microsoft Windows Server 2016 or 2019 certifications. Excellent demand management, planning, organisation, and prioritisation skills. Ability to work outside of regular business hours, including evenings and weekends. Experience in ITIL environments and processes, preferably using ServiceNow. If you are interested in the opportunity, please feel free to apply today. A permanent role paying up to £63,500 per annum. A hybrid role, working 2 days per week out of their offices in London. With good company benefits and a strong culture of collaboration and technological advancement. Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual's skills, qualifications and abilities to perform the relevant duties required in a particular role.
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an office based role in Egham, Surrey. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Weekly touch-point meeting, reports and chairing of conference calls. Person specification Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / UC technology arena Previous Customer Service experience About proAV proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 19, 2024
Full time
Role Overview proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced Customer Service Agent/Helpdesk Agent to be a key part of our Egham team, taking full responsibility for maintaining high levels of customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are the primary objective of the role. This is an office based role in Egham, Surrey. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm. This is an exciting opportunity for an exceptional, experienced Customer Service Agent/Helpdesk Agent to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities Single point of contact to meet the communication needs of key international customers. Management and ownership of cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Central point of contact between international customers and proAV suppliers. Booking of engineering resource / Logistics / Travel / Critical spares etc. Raising of accurate escalations in a timely manner. Booking of preventative maintenance visits. Engagement with other proAV departments. Weekly touch-point meeting, reports and chairing of conference calls. Person specification Accurate recording of calls and customer/contract requirements Effective action and follow-up of required activities A meticulous attention to detail Administration and organizational skills Commercial awareness Excellent customer relations and interpersonal skills Ability to take responsibility. Desirable skills Experience of incident-based ticketing systems Experience of CRM systems, (ideally Microsoft Dynamics) Experience of SAP Experience of working in an AV / UC technology arena Previous Customer Service experience About proAV proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Senior Project Manager Bristol Up to £65,000 Hybrid I am currently working with a successful SaaS company in Bristol who are looking for a Senior Project Manager to join their team. In time you will be leading large projects, once you are familiar with the company. You will be someone that has the ability to influence others in order to ensure the successful delivery of key projects. You should come from an environment that deals with a number of projects, dealing with multiple priorities, and be able to make decisions that have a big business impact. Key Responsibilities Developing strategic plans for large-scale digital projects Ensure that resources have been allocated correctly, optimising the workforce. Drive continuous improvement within the team Maintain relationships with senior stakeholders Mentor and coach team members Keep track of project progress, and ensure client expectations are met Personal Requirements Experience with large-scale projects - 3 years plus is great, but your skills are what matter most Senior Stakeholder Management Exceptional problem solving and communication skills Experience managing and mentoring a team Ability to use software and collaboration tools Knowledge of 365, Umbraco is a big advantage. It is highly desirable if you have experience with any of the following industries: Chartered institutes, Royal Academies, Charity Sector, Government or Trade bodies. Benefits Flexible working Unlimited holiday allowance Research and learning allowance for further development Take your birthday off Gym facilities If you would like to be considered for this role please apply by emailing your CV and application to quoting reference 102746 Key Words: Project Management, Dynamics 365, Agency, Umbraco, Prince 2, Prince2, Agile, Azure DevOps, Microsoft Project, Project Management, Dynamics 365, Agency, Umbraco, Prince 2, Prince2, Agile, Azure DevOps, Microsoft Project, Project Management, Dynamics 365, Agency, Umbraco, Prince 2, Prince2, Agile, Azure DevOps, Microsoft Project, Project Management, Dynamics 365, Agency, Umbraco, Prince 2, Prince2, Agile, Azure DevOps, Microsoft Project, Project Management, Dynamics 365, Agency, Umbraco, Prince 2, Prince2, Agile, Azure DevOps, Microsoft Project If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Apr 19, 2024
Full time
Senior Project Manager Bristol Up to £65,000 Hybrid I am currently working with a successful SaaS company in Bristol who are looking for a Senior Project Manager to join their team. In time you will be leading large projects, once you are familiar with the company. You will be someone that has the ability to influence others in order to ensure the successful delivery of key projects. You should come from an environment that deals with a number of projects, dealing with multiple priorities, and be able to make decisions that have a big business impact. Key Responsibilities Developing strategic plans for large-scale digital projects Ensure that resources have been allocated correctly, optimising the workforce. Drive continuous improvement within the team Maintain relationships with senior stakeholders Mentor and coach team members Keep track of project progress, and ensure client expectations are met Personal Requirements Experience with large-scale projects - 3 years plus is great, but your skills are what matter most Senior Stakeholder Management Exceptional problem solving and communication skills Experience managing and mentoring a team Ability to use software and collaboration tools Knowledge of 365, Umbraco is a big advantage. It is highly desirable if you have experience with any of the following industries: Chartered institutes, Royal Academies, Charity Sector, Government or Trade bodies. Benefits Flexible working Unlimited holiday allowance Research and learning allowance for further development Take your birthday off Gym facilities If you would like to be considered for this role please apply by emailing your CV and application to quoting reference 102746 Key Words: Project Management, Dynamics 365, Agency, Umbraco, Prince 2, Prince2, Agile, Azure DevOps, Microsoft Project, Project Management, Dynamics 365, Agency, Umbraco, Prince 2, Prince2, Agile, Azure DevOps, Microsoft Project, Project Management, Dynamics 365, Agency, Umbraco, Prince 2, Prince2, Agile, Azure DevOps, Microsoft Project, Project Management, Dynamics 365, Agency, Umbraco, Prince 2, Prince2, Agile, Azure DevOps, Microsoft Project, Project Management, Dynamics 365, Agency, Umbraco, Prince 2, Prince2, Agile, Azure DevOps, Microsoft Project If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Apr 18, 2024
Full time
2nd Line Support Engineer - Cloud - Office 365 - SC Cleared - Wool, Dorset (RL7380) Location: Wool, Dorset Salary: Upto £37,000 (DOE) + Benefits Start Date: ASAP Please note this role unfortunately does not offer sponsorship. The Company Our client empowers people to create sustainable value with the clever use of technology. They are proud to be one of Microsoft's leading partners in the UK, specialising in Azure, Security, Dynamics 365 and Microsoft 365. Their deep expertise has led to a long track record of success delivering transformational IT services and solutions for their customers. The Role Our client is seeking an experienced 2nd Line Support Engineer. This position is perfect for someone seeking a challenging role with ample opportunity for career growth. The role will suit an experienced 2nd Line Support Engineer residing in the UK. You've been in this or similar role previously and have developed strong analytical and technical skills, having hands on experience in IT industry. This means working with latest technologies and supporting users is something you'll look forward to. You should be eligible for SC clearance. You will be mainly responsible for: Taking ownership and managing tickets through resolution or escalation is something you know all too well. Meeting your SLAs ( Service Level Agreements ) - troubleshooting, maintaining, and supporting a wide range of systems is just as important to you as answering queries and complaints. Taking ownership of your tickets, you're constantly involved in collaboration with the rest of the teams, ensuring personal and team objectives are achieved and providing further guidance when necessary. Upskilling yourself by gaining relevant qualifications and accreditations to further develop your skills. Understanding the importance of problem ownership and client success and aiming for top rated client feedback, providing high quality services. Handling client interaction, managing their expectations, reporting client facing risks and customer feedback with great professionalism. Ensuring quality delivery when working at any of their client sites and enjoy working it, all at the same time. Technical Skills: These are some of your areas of expertise and where you will be able to showcase your IT skills: Microsoft Exchange Active Directory Cloud (Azure, AWS or Google cloud) SCCM Office 365 Mobile Device Management Intune Windows Servers (full range) Server Virtualisation (HyperV/VMWare) Local Area Networking Symantec Products Cisco LAN/WAN (Routers, Switches, ASAs) Routing/switching equipment including, but not limited to, Cisco, Dell, HP Switches, Routers and Firewalls Citrix ( XenApp/XenDesktop) Formal IT qualification, ideally MCSE/MCITP or multiple MCPs massively advantageous Sharepoint 2010/2013 To apply for this 2nd Line Support Engineer permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Looking from 3 to 10 years of experience since client has multiple level of openings Working within M365 Workplace Feature team, which provides design, build, test and support services for the IT transformation delivery teams. Responsible for conducting stock checks and preparing the stock to be bundled to the designated room/location. Responsible for completing pre-requisites for meeting room installations, such as port checking. Responsible for conducting stock checks and preparing the stock to be bundled to the designated room/location. Work closely with our onsite Pro-AV support team. As a Microsoft Teams Meeting Room Engineer in the Colleague and Collaboration sub-domain, work with our Lead engineers, Ensuring Teams Meeting room standards are always followed during installs. Collaborate with other support engineers on all tasks where applicable. Work effectively alongside 3rd parties to ensure communication is clear, and needs are met. Fully documenting AIS activities post install of meeting rooms. Location - primarily Swindon but may venture to some of our other offices. Monday to Friday (100% Office hours)
Apr 18, 2024
Contractor
Looking from 3 to 10 years of experience since client has multiple level of openings Working within M365 Workplace Feature team, which provides design, build, test and support services for the IT transformation delivery teams. Responsible for conducting stock checks and preparing the stock to be bundled to the designated room/location. Responsible for completing pre-requisites for meeting room installations, such as port checking. Responsible for conducting stock checks and preparing the stock to be bundled to the designated room/location. Work closely with our onsite Pro-AV support team. As a Microsoft Teams Meeting Room Engineer in the Colleague and Collaboration sub-domain, work with our Lead engineers, Ensuring Teams Meeting room standards are always followed during installs. Collaborate with other support engineers on all tasks where applicable. Work effectively alongside 3rd parties to ensure communication is clear, and needs are met. Fully documenting AIS activities post install of meeting rooms. Location - primarily Swindon but may venture to some of our other offices. Monday to Friday (100% Office hours)
Multi-Disciplined Engineer Clearance Requirement: High level of clearance - DV (Developed Vetting) Location: Huntingdon, Cambridgeshire UNLEASH YOUR POTENTIAL Working across a range of diverse, complex, and secure systems, a Multi-Disciplined Engineer should be technically capable and versatile. You will be working as part of the Normal Change delivery team supporting the development and sustainment of a government portfolio of systems and services managed through the Programme. Working alone or as part of a team (depending on the size and complexity of the engineering change task) to deliver business value in a demanding, involved environment. YOUR ROLE AND RESPONSBILITIES Based primarily at our customer's site near Huntingdon Cambridgeshire, you will be supporting or leading, on infrastructure and application changes in an Agile environment. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Microsoft and CISCO products and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V, VMware), while also having an understanding and interest in Linux (Ubuntu / CentOS) and a desire to learn (if required) additional complementary technologies such as Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business / Teams), networking technologies (CISCO) and storage. Are you ready for your next challenge? Occasional travel to other Leidos and customer sites may be required. Keeping an eye on the technology landscape is essential, too - identification of new and relevant technologies to solve problems and make improvements is part of the job. We believe innovation is the lifeblood of customer value - we are all catalysts for innovation and should be committed to continuous improvement in everything we do. SKILLS AND KNOWLEDGE: Excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support. Strong working knowledge of Linux system administration skills (Ubuntu / CentOS) Good general knowledge of TCP/IP and networking technologies including switches and firewalls. Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell. Good knowledge of application deployment via SCCM. Experience on Secure LAN environments including security boundaries and rulesets. Experience of working in security-cleared environments/working in Defence. Experience in configuring and troubleshooting Sidewinders and ASAv firewalls. Platform focus: Cisco Nexus 9300 series and Catalyst switches. Excellent communication skills (written and oral), ideally able to communicate technical issues to less technical staff and managers. Experience in providing support to others, including Service Desk Analysts and Second Line Engineers Experience of producing and updating technical documentation to a high standard Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network, and peripheral devices. Experience in the installation and configuration of Microsoft Server 2008, 2016 and 2019. Experience in the installation and configuration of Microsoft Windows 10 and 11 workstations. Good knowledge of the configuration, maintenance, and installation of Commercial off the Shelf (COTS) software applications. Experience in the installation, configuration, and maintenance of Enterprise Anti-Virus products. Experience in the installation, configuration, and maintenance of Windows Server Update Services (WSUS). Knowledge of backup technologies. Experience of desktop rollout and configuration (including desktop virtualisation). Experience of cloud-based deployment. Experience configuring and maintaining monitoring tools and systems. ADDITIONAL ATTRIBUTES: Analytical and problem-solving skills and developing solutions. Flexibility and adaptability. Proactive and innovative working attitude Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
Apr 17, 2024
Full time
Multi-Disciplined Engineer Clearance Requirement: High level of clearance - DV (Developed Vetting) Location: Huntingdon, Cambridgeshire UNLEASH YOUR POTENTIAL Working across a range of diverse, complex, and secure systems, a Multi-Disciplined Engineer should be technically capable and versatile. You will be working as part of the Normal Change delivery team supporting the development and sustainment of a government portfolio of systems and services managed through the Programme. Working alone or as part of a team (depending on the size and complexity of the engineering change task) to deliver business value in a demanding, involved environment. YOUR ROLE AND RESPONSBILITIES Based primarily at our customer's site near Huntingdon Cambridgeshire, you will be supporting or leading, on infrastructure and application changes in an Agile environment. The preferred candidate will have a range of knowledge and experience in the administration of a service based on Microsoft and CISCO products and be an expert on Microsoft Windows Server (including services such as AD, DNS, DHCP & SCCM) and virtualisation (Hyper-V, VMware), while also having an understanding and interest in Linux (Ubuntu / CentOS) and a desire to learn (if required) additional complementary technologies such as Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business / Teams), networking technologies (CISCO) and storage. Are you ready for your next challenge? Occasional travel to other Leidos and customer sites may be required. Keeping an eye on the technology landscape is essential, too - identification of new and relevant technologies to solve problems and make improvements is part of the job. We believe innovation is the lifeblood of customer value - we are all catalysts for innovation and should be committed to continuous improvement in everything we do. SKILLS AND KNOWLEDGE: Excellent knowledge of Virtualized Environments such as VMware and Hyper-V. Excellent knowledge of Windows Server Environments, from Server 2003 - 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support. Strong working knowledge of Linux system administration skills (Ubuntu / CentOS) Good general knowledge of TCP/IP and networking technologies including switches and firewalls. Good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre, Office365, MS Exchange & CLI tooling such as PowerShell. Good knowledge of application deployment via SCCM. Experience on Secure LAN environments including security boundaries and rulesets. Experience of working in security-cleared environments/working in Defence. Experience in configuring and troubleshooting Sidewinders and ASAv firewalls. Platform focus: Cisco Nexus 9300 series and Catalyst switches. Excellent communication skills (written and oral), ideally able to communicate technical issues to less technical staff and managers. Experience in providing support to others, including Service Desk Analysts and Second Line Engineers Experience of producing and updating technical documentation to a high standard Experience of ITIL Service Management Experience of software maintenance and support to include servers, workstations, laptops, network, and peripheral devices. Experience in the installation and configuration of Microsoft Server 2008, 2016 and 2019. Experience in the installation and configuration of Microsoft Windows 10 and 11 workstations. Good knowledge of the configuration, maintenance, and installation of Commercial off the Shelf (COTS) software applications. Experience in the installation, configuration, and maintenance of Enterprise Anti-Virus products. Experience in the installation, configuration, and maintenance of Windows Server Update Services (WSUS). Knowledge of backup technologies. Experience of desktop rollout and configuration (including desktop virtualisation). Experience of cloud-based deployment. Experience configuring and maintaining monitoring tools and systems. ADDITIONAL ATTRIBUTES: Analytical and problem-solving skills and developing solutions. Flexibility and adaptability. Proactive and innovative working attitude Who We Are: Leidos UK & EUROPE - we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation. What Makes Us Different: Purpose: you can use your passion and abilities at Leidos to keep the people you care about safe. We are at the forefront of machine learning, AI, cyber security and solutions. Using your skills in the technology frontline by helping to build a safer world. You can inspire change. Collaboration: having flexibility to do your job is one of our core benefits, enabling you to become part of our extraordinary team. We have been empowering our people to work flexibly for years. Whether you work from home, the office or on customer sites, we will give you the digital tools and the flexibility to work smarter and align your needs and ours. People: Leidos empowers people from every background to be themselves and gives you the tools to learn new skills by enabling growth whilst developing. We believe that extraordinary people need opportunities to grow, to be inspired and to inspire others. At Leidos, we invest in technical academies, career rotations and a career development plans that enhance your future.
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 14, 2024
Full time
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
About the role; As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.
Sep 20, 2022
Full time
About the role; As a Server Support Consultant for 2nd Line you will be a strong problem solver with great communication skills who has experience resolving complex infrastructure issues and dealing with escalations. You will feel comfortable remotely diagnosing, troubleshooting and resolving tickets in relation to issues with customer infrastructure such as Networking issues, Firewall configuration and storage solutions along with proven experience in dealing with windows server infrastructure. The ability to work in a high paced environment is essential. To be successful in this role you will take pride in providing an exceptional customer experience whilst having the ability to think logically and solve problems as part of a team or as an individual. As well as infrastructure work there will be times when you will need to provide end user desktop, including but not limited to dealing with third parties for application support, VPN connectivity and general end user troubleshooting. Backup experience in varying technologies would be preferable but not essential. This is a hybrid role so you will be expected to work from our office a few days per week for regular team collaboration time. Regular travel to customer sites may also be required. Who are we? TSG (Technology Services Group) are a Managed IT Services provider servicing businesses UK Wide. At TSG our people have a passion for delivering exceptional customer service, something which is proven in our consistent world class NPS score of . Our values are based around Quality, Ownership and Passion and these sit at the core of our business, helping us to achieve our mission. Why should I work for TSG? It is our people that make TSG what it is and a great place to work. We put a lot of work in to creating a trusted, open, fair culture and as a result, we have been named as one of the 'UKs Top 100 Best Large Companies' and one of the 'Top 50 Technology Companies' to work for. In addition, we have been awarded a 2 star accreditation for 'Outstanding' employee engagement. Here's why; Our open and honest culture where feedback is taken on-board and acted upon The monthly wellbeing check-ins we complete with all staff and the support provided off the back of those where needed Our social events. In addition to regular virtual quizzes and other ad hoc team building events, we launched the very first 'TSG Festival' in 2021, Team TSG's feedback was so positive that we have another amazing all staff festival arranged for 2022 Two paid CSR days per annum that you can use towards giving something back Our charity fundraising - TSG have raised over £20,000 in the last 2 years for our current chosen charity Mental Health UK. We have also recently launched our very own 'TSG Foundation' Our responsibility as a business to the environment as we are working towards becoming a net carbon zero business Flexible working policy Relaxed dress policy Excellent progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensuring customer tickets are responded to within SLA Communicating with customers regularly with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools and verbal instructions Updating TSGs ticketing system and technical information repository with detailed notes Liaise with partners and third parties to aid in the resolution of incidents Act as an escalation point for Service Desk Agents, Apprentices and more junior 2nd line engineers Maintain a high-quality service to our customers Assist with the mentoring and coaching Service Desk Agents, Apprentices and more junior 2nd line engineers Assist in the creation of best practice, new user and leaver guides Knowledge, Skills & Experience; Essential: An excellent knowledge of a server and networked environment Virtualisation experience Strong desktop support experience Understanding of Firewall, anti-virus and other security technologies Experience with Microsoft Exchange and Office 365 Good customer service skills and the ability to handle customers' needs effectively in a variety of circumstances Ability to tailor style of coaching and training based on individual's needs Ability to build relationships with the wider business Excellent telephone manner. A good understanding of firewall technologies Excellent problem solving and analytical skills with a confident pro-active approach to work Ability to work in a fast paced team environment as well as individually when required Strong communication and knowledge sharing skills Good attention to detail with the ability to maintain a consistent approach Desirable: A minimum of 3 years' server and 5 years desktop experience is desirable Experience working with Cloud based backup solutions A good understanding of on-premise Backup technologies Hosted telephony experience Routing and Switching Enterprise Anti-Virus software, e.g. Sophos Knowledge on storage (SAN, NAS etc) Benefits; Company bonus scheme 25 days annual leave + public holidays Life assurance 4 x Salary Contributory pension scheme at 4% matched Perkbox discounts Paid CSR Days Company sick pay Income protection cover Enhanced Maternity and Paternity pay Home-based and hybrid opportunities Long service benefits including increased annual leave accrued with service Cycle to work scheme Employee recognition scheme If this sounds like the role for you, please apply today to be considered.