About Chetwood Financial Bank: We are a digital, forward thinking fintech Bank using the best technology to help make our customers financially better off. We focus on creating distinctive and disruptive financial products for underserved segments of the market. We are experts within the intermediary market specialising in Loans and Savings as well as buy to let mortgages. Our tech platform is designed to make buy to let mortgages smarter, faster and simpler for brokers and landlords. We have secured strategic investment from Elliott Advisors of over £150mil of capital, underpinning the planned growth of the business over the next few years. What you'll be doing? Our Technical Underwriting Team Manager will lead the delivery of high-quality mortgage processing and underwriting. They will specialise in the technical delivery of complex BTL, Portfolio & Residential mortgage applications. They will encourage interactions over live chat, email, and telephone to be as efficient as possible, ensuring that brokers and customers are supported at all stages of their journey. The Technical Underwriting team Manager will form a pivotal role in communication across a number of operational functions including Underwriting Team support, broker, conveyancing and customer interaction, and complaint handling. Solid exposure to leading a team within an origination mortgage environment will add value to an application, with a hands-on approach to delivering an exceptional level of service. Role Purpose Our Underwriter will assess risk and underwrite both personal and Limited Company buy-to-let mortgage applications. They will be required to adhere to rules set out within the credit framework, as well as adhere to compliance and regulatory policy and procedures. The Underwriter will work collaboratively and build good relations within the secured lending team, as well as the wider business and should be a source of reference/first point of referral for all internal and external stakeholders. Responsibilities Structure, negotiate, and analyse proposals for approval under own authority. Analyse and interpret any documentation required (credit bureau, payslips, bank statements, accounts, mortgage statements, assets & liabilities, business plans) in order to comply with lending policy and protect our interest. Approve loans within specified lending mandates. Demonstrate strong analytical skills that aid effective decision-making, good problem-solving skills, and a "can do" attitude. Provide guidance to customers, brokers, and solicitors on mortgage applications, lending policy, and internal processes and procedures all within a timely manner. Demonstrate excellent communication skills and the ability to communicate decisions to management, brokers, and customers via all mediums and within published SLAs. Demonstrate a good understanding of mortgages and underwriting within a specialist lending environment and application of the lending policy. Have a good understanding of all regulatory requirements relating to both personal and Limited Company mortgages. Dealing and advising on all stages of the mortgage process from application through to completion. To provide effective support to the business and our customers Skills and experience A minimum of 5 years of mortgage underwriting experience is desirable Working in a similar fast-paced environment in an underwriter role Ability to prioritise tasks and manage time effectively, working on own initiative and as part of a team in order to meet SLAs and deadlines A good understanding of mortgages /underwriting Good IT skills Excellent verbal and written communication skills; able to remain calm under pressure Up-to-date knowledge of FCA /PRA and all relevant regulatory mortgage requirements Excellent organisational skills Attention to detail Flexible approach and "can do" attitude Chetwood Benefits: Competitive salary 25 days holiday PLUS your BIRTHDAY off Pension contribution with Royal London Life Assurance Private medical, dental and optical health insurance with Axa Hybrid working - Wrexham or Central London Free breakfast available Data Protection We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies. Chetwood Financial Ltd does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Financial and Terms & Conditions associated with the use of such CVs will be considered null and void.
Apr 18, 2024
Full time
About Chetwood Financial Bank: We are a digital, forward thinking fintech Bank using the best technology to help make our customers financially better off. We focus on creating distinctive and disruptive financial products for underserved segments of the market. We are experts within the intermediary market specialising in Loans and Savings as well as buy to let mortgages. Our tech platform is designed to make buy to let mortgages smarter, faster and simpler for brokers and landlords. We have secured strategic investment from Elliott Advisors of over £150mil of capital, underpinning the planned growth of the business over the next few years. What you'll be doing? Our Technical Underwriting Team Manager will lead the delivery of high-quality mortgage processing and underwriting. They will specialise in the technical delivery of complex BTL, Portfolio & Residential mortgage applications. They will encourage interactions over live chat, email, and telephone to be as efficient as possible, ensuring that brokers and customers are supported at all stages of their journey. The Technical Underwriting team Manager will form a pivotal role in communication across a number of operational functions including Underwriting Team support, broker, conveyancing and customer interaction, and complaint handling. Solid exposure to leading a team within an origination mortgage environment will add value to an application, with a hands-on approach to delivering an exceptional level of service. Role Purpose Our Underwriter will assess risk and underwrite both personal and Limited Company buy-to-let mortgage applications. They will be required to adhere to rules set out within the credit framework, as well as adhere to compliance and regulatory policy and procedures. The Underwriter will work collaboratively and build good relations within the secured lending team, as well as the wider business and should be a source of reference/first point of referral for all internal and external stakeholders. Responsibilities Structure, negotiate, and analyse proposals for approval under own authority. Analyse and interpret any documentation required (credit bureau, payslips, bank statements, accounts, mortgage statements, assets & liabilities, business plans) in order to comply with lending policy and protect our interest. Approve loans within specified lending mandates. Demonstrate strong analytical skills that aid effective decision-making, good problem-solving skills, and a "can do" attitude. Provide guidance to customers, brokers, and solicitors on mortgage applications, lending policy, and internal processes and procedures all within a timely manner. Demonstrate excellent communication skills and the ability to communicate decisions to management, brokers, and customers via all mediums and within published SLAs. Demonstrate a good understanding of mortgages and underwriting within a specialist lending environment and application of the lending policy. Have a good understanding of all regulatory requirements relating to both personal and Limited Company mortgages. Dealing and advising on all stages of the mortgage process from application through to completion. To provide effective support to the business and our customers Skills and experience A minimum of 5 years of mortgage underwriting experience is desirable Working in a similar fast-paced environment in an underwriter role Ability to prioritise tasks and manage time effectively, working on own initiative and as part of a team in order to meet SLAs and deadlines A good understanding of mortgages /underwriting Good IT skills Excellent verbal and written communication skills; able to remain calm under pressure Up-to-date knowledge of FCA /PRA and all relevant regulatory mortgage requirements Excellent organisational skills Attention to detail Flexible approach and "can do" attitude Chetwood Benefits: Competitive salary 25 days holiday PLUS your BIRTHDAY off Pension contribution with Royal London Life Assurance Private medical, dental and optical health insurance with Axa Hybrid working - Wrexham or Central London Free breakfast available Data Protection We anticipate that we will retain your data as part of the recruitment process for no longer than is necessary for the purpose for which it was collected unless we have sought your consent to keep your data for future suitable job vacancies. Chetwood Financial Ltd does not accept speculative or unsolicited CVs from Recruitment Agencies. Any unsolicited CVs received will be treated as the property of Chetwood Financial and Terms & Conditions associated with the use of such CVs will be considered null and void.
The Role: To assist the Head of Risk and Compliance in the implementation and enhancement of a robust second line risk and compliance function across Acquinex. The Compliance Manager role is designed to Operate at senior levels on strategic and more material matters; and provide specialist risk and compliance oversight and expertise to Acquinex. Responsibilities: Assist in the design and execution of risk-based and proportionate risk and compliance strategy. Manage the development and implementation of risk and compliance frameworks, including systems, controls, policies, procedures, training, and monitoring. Provide pragmatic and commercially sensitive regulatory support, advice, and oversight. Liaise with regulators, including responding to routine queries, audits, investigations, and thematic reviews. Lead risk and compliance projects. Keep abreast of regulatory developments, effectively interpret the impact of these on the business and provide detailed guidance, support, and oversight on the successful implementation of these changes. Work closely with the business to ensure the remediation of breaches, trends and systemic exposures are effectively managed, and ensure that detective and preventative controls are in place to prevent similar issues in the future. Execute routine, risk-based monitoring of relevant business activities and related policies and procedures. Where required, ensure complaints are handled effectively and that effective root cause analysis is carried out and drives required customer journey improvements. Experience: Previous compliance experience across a broad range of financial services products. Extensive experience of regulatory processes and supervision models. Experience of managing and leading operational processes and of leading and overseeing projects/change. Experience of providing technical compliance advice and guidance. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Apr 16, 2024
Full time
The Role: To assist the Head of Risk and Compliance in the implementation and enhancement of a robust second line risk and compliance function across Acquinex. The Compliance Manager role is designed to Operate at senior levels on strategic and more material matters; and provide specialist risk and compliance oversight and expertise to Acquinex. Responsibilities: Assist in the design and execution of risk-based and proportionate risk and compliance strategy. Manage the development and implementation of risk and compliance frameworks, including systems, controls, policies, procedures, training, and monitoring. Provide pragmatic and commercially sensitive regulatory support, advice, and oversight. Liaise with regulators, including responding to routine queries, audits, investigations, and thematic reviews. Lead risk and compliance projects. Keep abreast of regulatory developments, effectively interpret the impact of these on the business and provide detailed guidance, support, and oversight on the successful implementation of these changes. Work closely with the business to ensure the remediation of breaches, trends and systemic exposures are effectively managed, and ensure that detective and preventative controls are in place to prevent similar issues in the future. Execute routine, risk-based monitoring of relevant business activities and related policies and procedures. Where required, ensure complaints are handled effectively and that effective root cause analysis is carried out and drives required customer journey improvements. Experience: Previous compliance experience across a broad range of financial services products. Extensive experience of regulatory processes and supervision models. Experience of managing and leading operational processes and of leading and overseeing projects/change. Experience of providing technical compliance advice and guidance. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.REF-
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
Apr 16, 2024
Full time
Job Title: FRU Team leader Location: Liverpool Salary: £29,301 Plus 4.2k comission Job Type : Permanent, full time What you will be doing: To manage a team of First Response Unit Motor Claims Handlers who take the initial notification and manage the claim within the first 48 hours, promptly assessing the liability position on the claim whilst providing first class service to our customers To drive forward the objective to manage claims effectively to deliver the right outcome for our Customers and Haven Insurance To lead by example and endorse the company behaviours and values Responsibility for staff performance management, training and development to maximise efficiency and quality output in line with department KPI's & objectives To achieve first class technical and quality claims handling within the First Response Unit To maximise Policyholder use of our network for repairs, hire and Solicitors on both fault and non-fault claims to drive a positive customer journey To maximise the team's capture of Third Party injuries, repair and hire claims by way of intervention on fault claims To ensure that a fully effective leakage control programme is in place with particular focus on liability decision making Utilising internal and external companies to gain as much information on each claim as possible to make a timely liability decision Key Responsibilities Complaints handling, dealing as first level complaints handler capable of resolving the majority of complaints generated on the team to the customer's satisfaction Undertaking handler audits of a minimum of 5 file audits per handler per month highlighting trends, training and development needs along with driving integral data within the claim file and prompt correct liability decision making To participate in the design, development and implementation of new claims management process improvements and assist with the design and delivery of training Participation in the supplier management process when required Ensure the team's service levels to all customers are in line with set standards Ensure the effective management of inbound call handling philosophies are adhered to Drive adherence to relevant referral processes within the team Be the main technical referral point for the team with the ability to display thorough knowledge on areas of indemnity, liability, recovery and quantifying claims Maximise the imparting of technical knowledge to the team by way of mentoring and coaching Performance management of staff, dealing with all aspects of people management including absence, holidays, time management, monthly one to one meetings, training and development, disciplinary procedures and staff welfare What we're looking for Competent in department processes, philosophies and use of suppliers Highly motivated self-starter Proficient complaints handling capability Clear, focused and determined approach to problem solving Authoritative manner with ability to listen Strong technical experience Persuasive, strong and confident negotiation skills Mature approach with the ability to command the respect of the team ? About Acorn Insurance We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include: Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays) Additional Buy & Sell Holidays Company Sick Pay Scheme Company Paid Maternity & Paternity Leave Enhanced Company Pension Scheme Online vouchers and discounts Fresh fruit Deliveries twice a week £250 bonus for every new colleague you recommend to the business Free monthly Café Nero Coffee Cycle to work scheme Free eye test vouchers and a contribution towards the frames Clearly defined progression paths with training and support National vocational qualifications Free self-development & qualifications via Magpie Learning A comprehensive Mental Health support network including: A wide Network of Mental Health First Aiders 4 free counselling sessions CBT programmes available with a trained Therapist Mentor Unlimited access to a councillor 365 days a year, 24/7 Dress Down Days Regular Employment Engagement including ongoing competitions with fantastic prizes Charity fundraising events If this is you please click apply Candidates with experience or relevant job titles of; Loss Notification Operations Manager, Loss Reporting Team Supervisor, Initial Loss Assessment Coordinator, First Notice of Loss Supervisor, Incident Reporting Team Leader, Claims Intake Manager, Loss Notification Handling Supervisor, Initial Claims Assessment Coordinator, Incident Response Team Leader, Loss Reporting Operations Supervisor will all be considered
Rheinmetall BAE Systems Land (RBSL)
Telford, Shropshire
WHAT WE ARE LOOKING FOR As a Senior ILS Engineer, you will need to ensure the day to day management and performance/delivery for assigned projects, sub contracts, vendors and/or accounts, whilst applying a depth and breadth of experience relating to complex engineering problems, challenges and issues associated with related work packages. This is a demanding role, requiring close liaison between Engineering teams, customers and suppliers. Significant drive and energy, strong systems engineering skills, and the ability to deliver a diverse programme to demanding time, target cost and quality requirements are essential attributes to succeed. The candidate must be a team player who is prepared to work with a multi-site engineering team within RBSL and the customer community. The individual will be required to work across geographical and cultural divides to draw together a comprehensive engineering capability that will derive balanced system solutions. Position Duties and Responsibilities Overall responsibility for the conduct of the ILS work package, including the coordination and supervision of a team of ILS engineers Acting as the primary point of contact for the supply chain with regard to ILS deliverables and their conduct of supportability analysis as required by their statement of work Practical and theoretical supportability assessments on existing and new systems, Sub Assemblies & Components. This will include: Supportability Analysis Level of Repair Analysis Spares Ranging & Scaling Whole Life Cost Analysis Providing supportability advice to other engineering and other functional departments Working with other engineering departments to influence designs Leading and managing support specialists to produce support engineering deliverables Undertake the relevant people processes (such as performance reviews) for own direct reports Original Equipment Manufacturer (OEM) data validation and Technical Publications verification Defining support engineering requirements for supplied items/services The evaluation of design and supplier data, and the production of support related data and reports Working with the Training capability to create/inform training impact statements/cases Working with Support Engineers to create equipment supportability impact statements/cases Working with Safety Engineers to ensure that support products are ALARP. WHAT QUALIFICATIONS YOU SHOULD HAVE Degree-qualified in a relevant engineering discipline with post-graduate engineering experience in a suitable engineering role, including extensive supervisory experience in a technical environment. Must have a good understanding of the support engineering / ILS discipline (Essential) Must have significant experience of Def-Stan 00- and Defence Logistic Framework (superceeding JSP 886) and their tailoring / application to major defence programmes (Essential) Experience of ASD S3000L and its application to supportability analysis programmes (Highly Desirable) Must have a working understanding of SHE and product safety (Essential) Previous experience of leading a team would be advantageous (Highly Desireable) Recent British Army Armoured Fighting Vehicle management experience (Highly Desirable) Good listener and communicator who effectively conveys information by all modes at all levels within the project, function, customer and supplier organisations Computer-literate performer with software proficiency covering a wide variety of applications, especially the Microsoft Office suite Be open to new ways of resolving issues and the possibility of incorporation of new technology through research to replace existing schemes where appropriate Innovative problem-solver who can generate workable solutions and resolve complaints Highly motivated self-starter who takes initiative with minimal supervision Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts Ability to work effectively with anyone with different skill sets, personalities, work styles, or motivation level. Ability to build trust, find common ground, have empathy, and ultimately build good relationships with people at all levels in both customer / supplier and RBSL communities. WHAT WE OFFER YOU We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market Hybrid and flexible working over a 4.5 day week Annual incentive scheme Life assurance 5 weeks holiday plus bank holidays Long Service rewards with additional holiday Holiday purchase scheme Health cash plan Employer pension contributions up to 10% Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Enhanced maternity and paternity benefits
Apr 16, 2024
Full time
WHAT WE ARE LOOKING FOR As a Senior ILS Engineer, you will need to ensure the day to day management and performance/delivery for assigned projects, sub contracts, vendors and/or accounts, whilst applying a depth and breadth of experience relating to complex engineering problems, challenges and issues associated with related work packages. This is a demanding role, requiring close liaison between Engineering teams, customers and suppliers. Significant drive and energy, strong systems engineering skills, and the ability to deliver a diverse programme to demanding time, target cost and quality requirements are essential attributes to succeed. The candidate must be a team player who is prepared to work with a multi-site engineering team within RBSL and the customer community. The individual will be required to work across geographical and cultural divides to draw together a comprehensive engineering capability that will derive balanced system solutions. Position Duties and Responsibilities Overall responsibility for the conduct of the ILS work package, including the coordination and supervision of a team of ILS engineers Acting as the primary point of contact for the supply chain with regard to ILS deliverables and their conduct of supportability analysis as required by their statement of work Practical and theoretical supportability assessments on existing and new systems, Sub Assemblies & Components. This will include: Supportability Analysis Level of Repair Analysis Spares Ranging & Scaling Whole Life Cost Analysis Providing supportability advice to other engineering and other functional departments Working with other engineering departments to influence designs Leading and managing support specialists to produce support engineering deliverables Undertake the relevant people processes (such as performance reviews) for own direct reports Original Equipment Manufacturer (OEM) data validation and Technical Publications verification Defining support engineering requirements for supplied items/services The evaluation of design and supplier data, and the production of support related data and reports Working with the Training capability to create/inform training impact statements/cases Working with Support Engineers to create equipment supportability impact statements/cases Working with Safety Engineers to ensure that support products are ALARP. WHAT QUALIFICATIONS YOU SHOULD HAVE Degree-qualified in a relevant engineering discipline with post-graduate engineering experience in a suitable engineering role, including extensive supervisory experience in a technical environment. Must have a good understanding of the support engineering / ILS discipline (Essential) Must have significant experience of Def-Stan 00- and Defence Logistic Framework (superceeding JSP 886) and their tailoring / application to major defence programmes (Essential) Experience of ASD S3000L and its application to supportability analysis programmes (Highly Desirable) Must have a working understanding of SHE and product safety (Essential) Previous experience of leading a team would be advantageous (Highly Desireable) Recent British Army Armoured Fighting Vehicle management experience (Highly Desirable) Good listener and communicator who effectively conveys information by all modes at all levels within the project, function, customer and supplier organisations Computer-literate performer with software proficiency covering a wide variety of applications, especially the Microsoft Office suite Be open to new ways of resolving issues and the possibility of incorporation of new technology through research to replace existing schemes where appropriate Innovative problem-solver who can generate workable solutions and resolve complaints Highly motivated self-starter who takes initiative with minimal supervision Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts Ability to work effectively with anyone with different skill sets, personalities, work styles, or motivation level. Ability to build trust, find common ground, have empathy, and ultimately build good relationships with people at all levels in both customer / supplier and RBSL communities. WHAT WE OFFER YOU We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market Hybrid and flexible working over a 4.5 day week Annual incentive scheme Life assurance 5 weeks holiday plus bank holidays Long Service rewards with additional holiday Holiday purchase scheme Health cash plan Employer pension contributions up to 10% Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Enhanced maternity and paternity benefits
My client, a social housing provider, seek an experienced Property Services Scheduler to start an ongoing booking asap! Job purpose and background The client undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via their inhouse team and a variety of contractors and service providers who are employed on their behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The administration team provides support across the property services directorate and consists of the following main areas: scheduling, compliance contracts and teams supporting the heating, electric, asbestos, maintenance and responsive operations. This role is responsible for the provision of effective and efficient administration surrounding the scheduling of repairs, services, compliance works and other technical projects. Principle outputs & responsibilities Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner Work as part of a high performing team and ensure your actions are supportive of the team being successful Answers phones, emails, CRM cases and schedules and confirms appointments, and inputs data into the system Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). Phoning residents to ensure access is gained for works Work with emergency appointments and resolve scheduling conflicts Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor' review and contractor payment Escalate any operatives/ contractors' issues to the relevant surveyor/ Head of Service Ensuring you have the "first time fix" approach Assisting operatives/ supervisors / surveyors Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service Maintaining the team inbox and the CRM cases and answering queries. Updating the system with relevant information and create reports for analysis Other administrative duties to support Property Services and liaising with other departments where necessary. Any other reasonable duties to support service delivery Essential knowledge, skills and experience Good level IT skills and literacy Good communication skills, both oral and written Self-motivated, resilient, assertive and confident Proven experience of excellent customer service skills Excellent organisational skills We are looking for staff who have experience interacting with customers in a housing scheduling team set up and are confident speaking to customers. Contact centre experience desired - housing and scheduling would be a bonus. Immediate start Ongoing booking £15.52 paye per hour Full time Mon to Fri Based London NW1
Apr 16, 2024
Full time
My client, a social housing provider, seek an experienced Property Services Scheduler to start an ongoing booking asap! Job purpose and background The client undertakes repairs, servicing, voids and planned maintenance work to our customers' homes via their inhouse team and a variety of contractors and service providers who are employed on their behalf. This includes repairs to general needs, leasehold, market rent and our specialist Care and Support schemes. Our work also includes statutory and regulatory compliance checks. The administration team provides support across the property services directorate and consists of the following main areas: scheduling, compliance contracts and teams supporting the heating, electric, asbestos, maintenance and responsive operations. This role is responsible for the provision of effective and efficient administration surrounding the scheduling of repairs, services, compliance works and other technical projects. Principle outputs & responsibilities Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner Work as part of a high performing team and ensure your actions are supportive of the team being successful Answers phones, emails, CRM cases and schedules and confirms appointments, and inputs data into the system Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs Ensuring that operatives are working efficiently, and operative workload is maintained in line with the WIPs (Works in progress). Phoning residents to ensure access is gained for works Work with emergency appointments and resolve scheduling conflicts Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor' review and contractor payment Escalate any operatives/ contractors' issues to the relevant surveyor/ Head of Service Ensuring you have the "first time fix" approach Assisting operatives/ supervisors / surveyors Assisting in the investigation of complaints (informal and formal) and expressions of dissatisfaction with the service Maintaining the team inbox and the CRM cases and answering queries. Updating the system with relevant information and create reports for analysis Other administrative duties to support Property Services and liaising with other departments where necessary. Any other reasonable duties to support service delivery Essential knowledge, skills and experience Good level IT skills and literacy Good communication skills, both oral and written Self-motivated, resilient, assertive and confident Proven experience of excellent customer service skills Excellent organisational skills We are looking for staff who have experience interacting with customers in a housing scheduling team set up and are confident speaking to customers. Contact centre experience desired - housing and scheduling would be a bonus. Immediate start Ongoing booking £15.52 paye per hour Full time Mon to Fri Based London NW1
Trading Technology Support Specialist - Level 2 - Electronic Trading Systems - £60/65K - Remote - (RL7361) Salary: £60 - £65K Per Annum Benefits: Excellent Benefits Location: Remote The Client: Curo are Partnering with an Innovative Electronic Trading Technology organisation, who provide Leading edge Trading Technology for today's Financial Markets. They support financial institutions to take advantage of the new world of electronic trading, giving them the flexibility to quickly adapt as markets continue to evolve. Their Platform provides a breakthrough combination of performance, configurability and control. It is used as a foundation technology by financial organisations to succeed in today's growing, but increasingly competitive, world of electronic trading. The Candidate: The successful candidate will have a strong track record in capital markets technology, gained either within a financial trading firm or technology vendor. You will have either a computer science background or strong experience in supporting trading technology platforms or applications. You will ideally have significant experience in configuring, deploying, and supporting electronic trading technology or similar. A background in electronic trading systems, FIX protocol, and trading workflows is therefore highly desirable. The Role: Working alongside the Professional Services team in deploying and supporting electronic trading solutions built using the organisations Platform development framework. The primary purpose of this role is to act as a focal point in coordinating and executing a variety of support activities for which the customer and internal teams rely on. The role is critical to meeting support commitments and proactively managing the needs of their customers. This role not only encompasses day-to-day responsibilities as a senior level 2 technical support executive but also extends to direct engagement with customers, and internal and potentially 3rd party teams. This includes working collaboratively with core development and professional services teams, and constantly looking for service and product improvements. Key Duties: Providing service management support to customers within SLA framework Providing an escalation point to the customers for service problems Maintenance and management of toolsets and Knowledge Base content Creating and presentation of the agreed Customer Service reports Embedding and driving compliance with policy and standard operating procedures Driving the extraction of maximum value from service contracts including partner performance IT operational management processes and SLAs Delivery against change control and request management processes Acting as the standard bearer for the (ITSM) Incident Management system and contributing to the ongoing improvement of service levels To lead the continual development and improvement of the support team with customer focus being a priority Providing regular incident updates to the internal team and customers concerning open incidents Developing, coordinating, and promoting incident management activities across the whole of Support and Development Taking responsibility for the effective functioning of the Incident Management processes across all support areas Providing expert advice to customers in the resolution of Incidents, including negotiation with customers, service support teams, and 3rd parties in order to resolve issues Managing the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line groups Ensuring effective and rapid response to Major Incidents Ensuring that any service breach is suitably recorded and described before it is closed Reviewing and recommending, as appropriate, changes to support processes to ensure continuous improvement of the incident management process Providing guidance on Incident Management to all support staff and assist in their training and knowledge development Producing metrics for service performance and customer satisfaction both on a regular and an ad hoc basis Ensuring regular reporting on key service performance and quality metrics (in relation to incident management) Establish a channel for users to request and receive standard services Helping users and customers to know about the availability of services and the procedure for obtaining them. Maintain user and customer satisfaction through efficient and professional handling of all service requests Assist users and customers with general information, complaints or comments. Requirements: Proven experience in the capital markets industry, either within a financial organisation (sell-side broker, trading venue, etc.) or a financial technology vendor focused on electronic trading and Front Office workflow Strong functional experience ideally gained in one or more of the following roles: client on boarding, trading team technology support, product development/management, development, technical business analyst, trading systems implementation or technical Strong knowledge of electronic trading life cycle and workflow. Good knowledge of trading technology landscape Prior technical training including basic Scripting skill and experience with Java or a similar language Excellent knowledge of the FIX messaging protocol versions 4.2 - 5.0 Understanding of transport protocols such as TCP/IP, UDP Understanding of trade messaging workflows across one or more asset classes (equities, FI, FX) Strong track record in a technology support environment working with structured support processes (ideally with good knowledge of ITIL) Experience working with service CRM tools (eg, 4Me, Service NOW, Jira Service Desk) Ability to work within a structured support framework (to meet SLA target) Technical documentation skills Software testing experience Good general knowledge of infrastructure, cloud, networking Enjoy interacting with people, be an excellent listener, and have strong verbal and written communication skills Be inquisitive and have a desire to learn/be a team player who is happy to coach To apply for this Trading Technology Support Specialist permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Apr 16, 2024
Full time
Trading Technology Support Specialist - Level 2 - Electronic Trading Systems - £60/65K - Remote - (RL7361) Salary: £60 - £65K Per Annum Benefits: Excellent Benefits Location: Remote The Client: Curo are Partnering with an Innovative Electronic Trading Technology organisation, who provide Leading edge Trading Technology for today's Financial Markets. They support financial institutions to take advantage of the new world of electronic trading, giving them the flexibility to quickly adapt as markets continue to evolve. Their Platform provides a breakthrough combination of performance, configurability and control. It is used as a foundation technology by financial organisations to succeed in today's growing, but increasingly competitive, world of electronic trading. The Candidate: The successful candidate will have a strong track record in capital markets technology, gained either within a financial trading firm or technology vendor. You will have either a computer science background or strong experience in supporting trading technology platforms or applications. You will ideally have significant experience in configuring, deploying, and supporting electronic trading technology or similar. A background in electronic trading systems, FIX protocol, and trading workflows is therefore highly desirable. The Role: Working alongside the Professional Services team in deploying and supporting electronic trading solutions built using the organisations Platform development framework. The primary purpose of this role is to act as a focal point in coordinating and executing a variety of support activities for which the customer and internal teams rely on. The role is critical to meeting support commitments and proactively managing the needs of their customers. This role not only encompasses day-to-day responsibilities as a senior level 2 technical support executive but also extends to direct engagement with customers, and internal and potentially 3rd party teams. This includes working collaboratively with core development and professional services teams, and constantly looking for service and product improvements. Key Duties: Providing service management support to customers within SLA framework Providing an escalation point to the customers for service problems Maintenance and management of toolsets and Knowledge Base content Creating and presentation of the agreed Customer Service reports Embedding and driving compliance with policy and standard operating procedures Driving the extraction of maximum value from service contracts including partner performance IT operational management processes and SLAs Delivery against change control and request management processes Acting as the standard bearer for the (ITSM) Incident Management system and contributing to the ongoing improvement of service levels To lead the continual development and improvement of the support team with customer focus being a priority Providing regular incident updates to the internal team and customers concerning open incidents Developing, coordinating, and promoting incident management activities across the whole of Support and Development Taking responsibility for the effective functioning of the Incident Management processes across all support areas Providing expert advice to customers in the resolution of Incidents, including negotiation with customers, service support teams, and 3rd parties in order to resolve issues Managing the monitoring and resolution of stalled or breached jobs with 2nd and 3rd line groups Ensuring effective and rapid response to Major Incidents Ensuring that any service breach is suitably recorded and described before it is closed Reviewing and recommending, as appropriate, changes to support processes to ensure continuous improvement of the incident management process Providing guidance on Incident Management to all support staff and assist in their training and knowledge development Producing metrics for service performance and customer satisfaction both on a regular and an ad hoc basis Ensuring regular reporting on key service performance and quality metrics (in relation to incident management) Establish a channel for users to request and receive standard services Helping users and customers to know about the availability of services and the procedure for obtaining them. Maintain user and customer satisfaction through efficient and professional handling of all service requests Assist users and customers with general information, complaints or comments. Requirements: Proven experience in the capital markets industry, either within a financial organisation (sell-side broker, trading venue, etc.) or a financial technology vendor focused on electronic trading and Front Office workflow Strong functional experience ideally gained in one or more of the following roles: client on boarding, trading team technology support, product development/management, development, technical business analyst, trading systems implementation or technical Strong knowledge of electronic trading life cycle and workflow. Good knowledge of trading technology landscape Prior technical training including basic Scripting skill and experience with Java or a similar language Excellent knowledge of the FIX messaging protocol versions 4.2 - 5.0 Understanding of transport protocols such as TCP/IP, UDP Understanding of trade messaging workflows across one or more asset classes (equities, FI, FX) Strong track record in a technology support environment working with structured support processes (ideally with good knowledge of ITIL) Experience working with service CRM tools (eg, 4Me, Service NOW, Jira Service Desk) Ability to work within a structured support framework (to meet SLA target) Technical documentation skills Software testing experience Good general knowledge of infrastructure, cloud, networking Enjoy interacting with people, be an excellent listener, and have strong verbal and written communication skills Be inquisitive and have a desire to learn/be a team player who is happy to coach To apply for this Trading Technology Support Specialist permanent job, please click the button below and submit your latest CV. Curo Services endeavours to respond to all applications, however this may not always be possible during periods of high volume. Thank you for your patience. Curo Services is a trading name of Curo Resourcing Ltd and acts as an Employment Business for contract and temporary recruitment as well as an Employment Agency in relation to permanent vacancies.
Head of Applications and Development page is loaded Head of Applications and Development Apply locations London - Exchange Tower posted on Posted 10 Days Ago job requisition id JR-01702 Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Head of Applications and Development Contract: Permanent Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern. Salary: Circa £110,000 dependent on experience Reporting to: CTO London Docklands O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office. We are seeking an experienced Head of Applications and Development to join our team at the Financial Ombudsman Service (FOS). As our Head of Applications & Development, you'll play a pivotal role in shaping our software landscape and systems strategy. Your expertise will assist in delivering our digital transformation programme, ensuring reliable and effective technology solutions for FOS. In this influential role, you'll execute against a robust technology roadmap. Your strategic vision will guide the development, deployment, support, and maintenance of critical systems, including our Casework and supporting applications. Collaborating with key stakeholders, you'll align our technology initiatives with FOS's strategic objectives. Balancing time, cost, and quality, you'll ensure timely delivery of solutions that empower our organisation. Your knowledge and relationship management skills will drive transparency and quality in operational system performance. Working closely with external vendors and internal stakeholders, you'll optimise system capabilities and extract maximum value from our technology investments. Whether negotiating contracts or fostering strong relationships, your ability to collaborate and communicate will be instrumental in achieving our goals. Understanding the unique demands of our casework organisation, you'll facilitate the seamless adoption of new and updated business applications. Whether it's streamlining processes or enhancing user interfaces, your contributions will directly impact our operational effectiveness. As part of the IT Senior leadership team, you'll contribute to departmental management, budget oversight, and functional performance. Your strategic decisions will shape our technology landscape and drive efficiency across the organisation. Key responsibilities Leading our Application & Development teams Analysing business requirements and collaborating with partnership organisations to recommend software solutions, and evolving capabilities that will deliver the FOS, organisational goals. Owning & delivering the demand, development cycle for our case management systems, focusing on performance and quality Overseeing the performance of our Application Ecosystem, working with Transformation and business partners to develop a transparent and clear technical roadmap, underpinned by business benefits Developing technical controls and engagement structures for development cycles, ensuring that projects adhere to design specifications, implementation requirements, and quality standards. Assist in coordination and planning for our cross functional engineering resources, including Product Discovery, Delivery, QA, and DevOps Managing external support partners, system specialists, Testing teams, and develop partnerships: providing guidance, mentorship, and performance evaluation. Develop & communicate a plan to optimise the use of our Cloud system landscape Collaborate with other leaders within Casework Product and Supporting systems to grow and evolve our engineering Governance, tools, and processes Foster a culture of best practices in all aspects of software engineering including delivery of benefits, development costs, potential revenue, and associated risks Minimum Criteria 5 years + track record of building and managing successful software delivery teams, particularly in Azure Dynamics. Demonstrated ability to create application development strategies founded on agile principles, and effectively execute initiatives to mature and develop teams in adoption 5+ years of experience in enterprise systems integration and best practices in the context of cloud platforms application development, with Expert Proficiency in Microsoft Dynamics 365 Demonstrable experience working with enterprise architecture and interface design, proven success in translating architectural design into complex software solutions Experience in managing programmes to deliver machine learning and business process automation Excellent communication, analytical and problem-solving skills with a keen customer focus, capable of presenting technical solutions to key stakeholders Desirable Criteria Experience in working within businesses or sectors that use case management systems Why Financial Ombudsman Service? We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Employee Assistance Programme Extensive opportunities for personal and career development Fully equipped on-site gym open 24 / 7 (London office only) Extensive Well-being resources including on-site therapists (London office only) Beautiful and bright London office looking over the Thames and near to mainline stations Our Coventry office is 2 minutes' walk from the main station Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! How do I apply? Please apply with your CV Applications for this role will close at 23:59 on 14th April 2024 Due to high application numbers this advert may close early, so please don't delay A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. We're proud to be an inclusive employer We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints. We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email and let us know your preferred method of contact. Find out more Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there! LinkedIn: Financial Ombudsman Service Our careers page: Good luck with your application! About Us Who we are With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We're a diverse organisation, but something we all share is our values. They're central to the way we work - and work together. We're an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair - and feel fair to both sides. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. . click apply for full job details
Apr 15, 2024
Full time
Head of Applications and Development page is loaded Head of Applications and Development Apply locations London - Exchange Tower posted on Posted 10 Days Ago job requisition id JR-01702 Looking for a new challenge? Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply! Head of Applications and Development Contract: Permanent Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern. Salary: Circa £110,000 dependent on experience Reporting to: CTO London Docklands O ur permanent hybrid policy sees us all working at least four days across a fortnight in the office. We are seeking an experienced Head of Applications and Development to join our team at the Financial Ombudsman Service (FOS). As our Head of Applications & Development, you'll play a pivotal role in shaping our software landscape and systems strategy. Your expertise will assist in delivering our digital transformation programme, ensuring reliable and effective technology solutions for FOS. In this influential role, you'll execute against a robust technology roadmap. Your strategic vision will guide the development, deployment, support, and maintenance of critical systems, including our Casework and supporting applications. Collaborating with key stakeholders, you'll align our technology initiatives with FOS's strategic objectives. Balancing time, cost, and quality, you'll ensure timely delivery of solutions that empower our organisation. Your knowledge and relationship management skills will drive transparency and quality in operational system performance. Working closely with external vendors and internal stakeholders, you'll optimise system capabilities and extract maximum value from our technology investments. Whether negotiating contracts or fostering strong relationships, your ability to collaborate and communicate will be instrumental in achieving our goals. Understanding the unique demands of our casework organisation, you'll facilitate the seamless adoption of new and updated business applications. Whether it's streamlining processes or enhancing user interfaces, your contributions will directly impact our operational effectiveness. As part of the IT Senior leadership team, you'll contribute to departmental management, budget oversight, and functional performance. Your strategic decisions will shape our technology landscape and drive efficiency across the organisation. Key responsibilities Leading our Application & Development teams Analysing business requirements and collaborating with partnership organisations to recommend software solutions, and evolving capabilities that will deliver the FOS, organisational goals. Owning & delivering the demand, development cycle for our case management systems, focusing on performance and quality Overseeing the performance of our Application Ecosystem, working with Transformation and business partners to develop a transparent and clear technical roadmap, underpinned by business benefits Developing technical controls and engagement structures for development cycles, ensuring that projects adhere to design specifications, implementation requirements, and quality standards. Assist in coordination and planning for our cross functional engineering resources, including Product Discovery, Delivery, QA, and DevOps Managing external support partners, system specialists, Testing teams, and develop partnerships: providing guidance, mentorship, and performance evaluation. Develop & communicate a plan to optimise the use of our Cloud system landscape Collaborate with other leaders within Casework Product and Supporting systems to grow and evolve our engineering Governance, tools, and processes Foster a culture of best practices in all aspects of software engineering including delivery of benefits, development costs, potential revenue, and associated risks Minimum Criteria 5 years + track record of building and managing successful software delivery teams, particularly in Azure Dynamics. Demonstrated ability to create application development strategies founded on agile principles, and effectively execute initiatives to mature and develop teams in adoption 5+ years of experience in enterprise systems integration and best practices in the context of cloud platforms application development, with Expert Proficiency in Microsoft Dynamics 365 Demonstrable experience working with enterprise architecture and interface design, proven success in translating architectural design into complex software solutions Experience in managing programmes to deliver machine learning and business process automation Excellent communication, analytical and problem-solving skills with a keen customer focus, capable of presenting technical solutions to key stakeholders Desirable Criteria Experience in working within businesses or sectors that use case management systems Why Financial Ombudsman Service? We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: We also offer an attractive, competitive salary and flexible benefits to suit our people. Here's a list of some of the many benefits and perks you can get for working with us: 25 days holiday entitlement, with the option to buy extra or sell days Generous pension Employer provided benefits such as Private medical insurance, virtual GP, Critical illness cover, Life assurance cover, to name a few Choice of voluntary benefits including Technology scheme, Cycle to work scheme, Will-writing service amongst others Employee Assistance Programme Extensive opportunities for personal and career development Fully equipped on-site gym open 24 / 7 (London office only) Extensive Well-being resources including on-site therapists (London office only) Beautiful and bright London office looking over the Thames and near to mainline stations Our Coventry office is 2 minutes' walk from the main station Our employee led networks do fantastic work in educating and raising awareness across a range of experiences and support us in being an inclusive employer and a great place to work. You can get involved, too! How do I apply? Please apply with your CV Applications for this role will close at 23:59 on 14th April 2024 Due to high application numbers this advert may close early, so please don't delay A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process. We're proud to be an inclusive employer We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. We're committed to being a great place to work- attracting and developing people from the widest possible range of backgrounds. We want everyone to perform at their best and feel able to be themselves. We understand that if we're diverse and inclusive, we'll better understand different perspectives, which is fundamental to our job resolving financial complaints. We welcome applications from Black and other ethnic minority candidates, and female candidates, for all positions and particularly so for senior leader positions as they are under-represented within the Financial Ombudsman Service at this level. We are proud to be a Disability Confident Leader. This means that we will put disabled candidates entering under the scheme through to the next stage of the recruitment process should they meet the minimum criteria for a role. A minimum criterion needs to be measurable from reviewing a candidate's CV/supporting statement. Exceptions may apply if due to the volume of applications we are not able to interview all eligible candidates who qualify under the scheme. If you would like to speak to a member of our team about any reasonable adjustments you need, please email and let us know your preferred method of contact. Find out more Check out below channels to find out more about everyday life at the Financial Ombudsman Service - and don't forget to follow us while you're there! LinkedIn: Financial Ombudsman Service Our careers page: Good luck with your application! About Us Who we are With fairness at the heart of everything we do, we embrace difference and treat everyone as equals. We're a diverse organisation, but something we all share is our values. They're central to the way we work - and work together. We're an independent, not-for-profit organisation that sorts out disputes between financial businesses and their customers. We do this by making decisions that are fair - and feel fair to both sides. The Financial Ombudsman Service is an equal opportunities employer. All applicants will be treated in a fair and equal manner and in accordance with the law, regardless of gender, marital status, race, religion, colour, age, disability or sexual orientation. . click apply for full job details
Rheinmetall BAE Systems Land (RBSL)
Telford, Shropshire
WHAT WE ARE LOOKING FOR As a Senior ILS Engineer, you will need to ensure the day to day management and performance/delivery for assigned projects, sub contracts, vendors and/or accounts, whilst applying a depth and breadth of experience relating to complex engineering problems, challenges and issues associated with related work packages. This is a demanding role, requiring close liaison between Engineering teams, customers and suppliers. Significant drive and energy, strong systems engineering skills, and the ability to deliver a diverse programme to demanding time, target cost and quality requirements are essential attributes to succeed. The candidate must be a team player who is prepared to work with a multi-site engineering team within RBSL and the customer community. The individual will be required to work across geographical and cultural divides to draw together a comprehensive engineering capability that will derive balanced system solutions. Position Duties and Responsibilities Overall responsibility for the conduct of the ILS work package, including the coordination and supervision of a team of ILS engineers Acting as the primary point of contact for the supply chain with regard to ILS deliverables and their conduct of supportability analysis as required by their statement of work Practical and theoretical supportability assessments on existing and new systems, Sub Assemblies & Components. This will include: Supportability Analysis Level of Repair Analysis Spares Ranging & Scaling Whole Life Cost Analysis Providing supportability advice to other engineering and other functional departments Working with other engineering departments to influence designs Leading and managing support specialists to produce support engineering deliverables Undertake the relevant people processes (such as performance reviews) for own direct reports Original Equipment Manufacturer (OEM) data validation and Technical Publications verification Defining support engineering requirements for supplied items/services The evaluation of design and supplier data, and the production of support related data and reports Working with the Training capability to create/inform training impact statements/cases Working with Support Engineers to create equipment supportability impact statements/cases Working with Safety Engineers to ensure that support products are ALARP. WHAT QUALIFICATIONS YOU SHOULD HAVE Degree-qualified in a relevant engineering discipline with post-graduate engineering experience in a suitable engineering role, including extensive supervisory experience in a technical environment. Must have a good understanding of the support engineering / ILS discipline (Essential) Must have significant experience of Def-Stan 00- and Defence Logistic Framework (superceeding JSP 886) and their tailoring / application to major defence programmes (Essential) Experience of ASD S3000L and its application to supportability analysis programmes (Highly Desirable) Must have a working understanding of SHE and product safety (Essential) Previous experience of leading a team would be advantageous (Highly Desireable) Recent British Army Armoured Fighting Vehicle management experience (Highly Desirable) Good listener and communicator who effectively conveys information by all modes at all levels within the project, function, customer and supplier organisations Computer-literate performer with software proficiency covering a wide variety of applications, especially the Microsoft Office suite Be open to new ways of resolving issues and the possibility of incorporation of new technology through research to replace existing schemes where appropriate Innovative problem-solver who can generate workable solutions and resolve complaints Highly motivated self-starter who takes initiative with minimal supervision Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts Ability to work effectively with anyone with different skill sets, personalities, work styles, or motivation level. Ability to build trust, find common ground, have empathy, and ultimately build good relationships with people at all levels in both customer / supplier and RBSL communities. WHAT WE OFFER YOU We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market Hybrid and flexible working over a 4.5 day week Annual incentive scheme Life assurance 5 weeks holiday plus bank holidays Long Service rewards with additional holiday Holiday purchase scheme Health cash plan Employer pension contributions up to 10% Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Enhanced maternity and paternity benefits
Apr 15, 2024
Full time
WHAT WE ARE LOOKING FOR As a Senior ILS Engineer, you will need to ensure the day to day management and performance/delivery for assigned projects, sub contracts, vendors and/or accounts, whilst applying a depth and breadth of experience relating to complex engineering problems, challenges and issues associated with related work packages. This is a demanding role, requiring close liaison between Engineering teams, customers and suppliers. Significant drive and energy, strong systems engineering skills, and the ability to deliver a diverse programme to demanding time, target cost and quality requirements are essential attributes to succeed. The candidate must be a team player who is prepared to work with a multi-site engineering team within RBSL and the customer community. The individual will be required to work across geographical and cultural divides to draw together a comprehensive engineering capability that will derive balanced system solutions. Position Duties and Responsibilities Overall responsibility for the conduct of the ILS work package, including the coordination and supervision of a team of ILS engineers Acting as the primary point of contact for the supply chain with regard to ILS deliverables and their conduct of supportability analysis as required by their statement of work Practical and theoretical supportability assessments on existing and new systems, Sub Assemblies & Components. This will include: Supportability Analysis Level of Repair Analysis Spares Ranging & Scaling Whole Life Cost Analysis Providing supportability advice to other engineering and other functional departments Working with other engineering departments to influence designs Leading and managing support specialists to produce support engineering deliverables Undertake the relevant people processes (such as performance reviews) for own direct reports Original Equipment Manufacturer (OEM) data validation and Technical Publications verification Defining support engineering requirements for supplied items/services The evaluation of design and supplier data, and the production of support related data and reports Working with the Training capability to create/inform training impact statements/cases Working with Support Engineers to create equipment supportability impact statements/cases Working with Safety Engineers to ensure that support products are ALARP. WHAT QUALIFICATIONS YOU SHOULD HAVE Degree-qualified in a relevant engineering discipline with post-graduate engineering experience in a suitable engineering role, including extensive supervisory experience in a technical environment. Must have a good understanding of the support engineering / ILS discipline (Essential) Must have significant experience of Def-Stan 00- and Defence Logistic Framework (superceeding JSP 886) and their tailoring / application to major defence programmes (Essential) Experience of ASD S3000L and its application to supportability analysis programmes (Highly Desirable) Must have a working understanding of SHE and product safety (Essential) Previous experience of leading a team would be advantageous (Highly Desireable) Recent British Army Armoured Fighting Vehicle management experience (Highly Desirable) Good listener and communicator who effectively conveys information by all modes at all levels within the project, function, customer and supplier organisations Computer-literate performer with software proficiency covering a wide variety of applications, especially the Microsoft Office suite Be open to new ways of resolving issues and the possibility of incorporation of new technology through research to replace existing schemes where appropriate Innovative problem-solver who can generate workable solutions and resolve complaints Highly motivated self-starter who takes initiative with minimal supervision Enthusiastic, knowledge-hungry learner, eager to meet challenges and quickly assimilate new concepts Ability to work effectively with anyone with different skill sets, personalities, work styles, or motivation level. Ability to build trust, find common ground, have empathy, and ultimately build good relationships with people at all levels in both customer / supplier and RBSL communities. WHAT WE OFFER YOU We want RBSL to be an employer of choice and for our employees to build a career they can be proud of with us. Through our contracts to deliver world-class products and support, we are able to offer great opportunities for personal development and career advancement through specialist technical roles, essential support functions and leadership positions. In addition, RBSL offer: Competitive salaries reviewed each year against market Hybrid and flexible working over a 4.5 day week Annual incentive scheme Life assurance 5 weeks holiday plus bank holidays Long Service rewards with additional holiday Holiday purchase scheme Health cash plan Employer pension contributions up to 10% Salary sacrifice benefits including cycle to work and electric vehicles schemes Access to high street and gym discounts and cashback Enhanced maternity and paternity benefits
The Medical Protection Society Limited
Leeds, Yorkshire
Job Introduction Our Corporate Affairs department is on the lookout for a Global Content & Editorial Specialist to join their team on a permanent basis based at either our London or Leeds office. If you are interested in healthcare and the complex legal and ethical challenges in modern practice, and want to take on a role where you will have the opportunity to work with people across the globe, this could be great opportunity for you. As our Global Content and Editorial Specialist, you will play a pivotal role in taking the lead on researching and creating medicolegal, dentolegal and public affairs content that raises awareness of emerging risks and matters of import to the health professions. As part of this role, you will produce original and engaging content that can be delivered through a variety of communications channels, and project manage the ongoing production of MPS's multiple print and digital publications. You will be our subject matter expert in this area, so being able to build and maintain excellent stakeholder relationships would be great for us to see. We know flexibility is important to people and at MPS we want you to have the best work-life balance possible. This role has a blend of home and office-based working, to suit you and the needs of the business which is typically 1-2 days per week on-site. Your days in the office could be from either our Leeds or London office. Role Responsibility Take lead on the content to ensure that it is engaging, topical and provides information for our members on how to manage their risks. Take a lead role in continually reviewing the Publications Content Strategy to ensure sustained relevancy. Execute delivery of MPS's print and digital publications for all countries from planning each issue, commissioning writers, and applying quality controls to support annual plan targets. Project manage the production of print and digital publications, including briefing print and fulfilment suppliers, obtaining quotes for print and delivery, and sourcing relevant audience data. Use member and market research and analysis in a proactive way to measure results and rationalise decisions to deliver personalisation and targeted content globally. Deliver medicolegal, dentolegal and public affairs content which helps members reduce risks and promotes MPS's policy and advocacy work. The Ideal Candidate Experience in print & digital Background could be in research (public facing) Proven experience of editing, writing, and managing content Experience of managing multiple projects at one time Experience of developing compelling campaign specific materials to support marketing initiatives Experience in publications planning and editing Strong ability to write and edit content over numerous channels, engaging a variety of audiences Skilled at proofreading and copy-editing Ability to effectively research, organise and plan Keen eye for detail Excellent communication skills - both written and verbal - including the ability to engage with colleagues and peers at all levels of the organisation We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. Package Description Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers About the Company The Medical Protection Society Ltd (MPS) is the world's leading not-for-profit protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of over 300,000 medical and dental members around the world. We do this by: offering advice and legal support in cases of complaints, malpractice claims or legal matters arising from their practice highlighting current and emerging risks in medicine and dentistry, and providing risk prevention training advocating for healthcare professionals, influencing policy and serving as a voice for the professions in matters related to healthcare legislation, regulation, and professional standards. As such, we have an important role to play in supporting sustainable healthcare systems and better patient outcomes. We are looking for people who are determined and ambitious to deliver positive change, whilst ensuring members' best interests are at the core. NEXT STEPS If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply. Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.
Apr 15, 2024
Full time
Job Introduction Our Corporate Affairs department is on the lookout for a Global Content & Editorial Specialist to join their team on a permanent basis based at either our London or Leeds office. If you are interested in healthcare and the complex legal and ethical challenges in modern practice, and want to take on a role where you will have the opportunity to work with people across the globe, this could be great opportunity for you. As our Global Content and Editorial Specialist, you will play a pivotal role in taking the lead on researching and creating medicolegal, dentolegal and public affairs content that raises awareness of emerging risks and matters of import to the health professions. As part of this role, you will produce original and engaging content that can be delivered through a variety of communications channels, and project manage the ongoing production of MPS's multiple print and digital publications. You will be our subject matter expert in this area, so being able to build and maintain excellent stakeholder relationships would be great for us to see. We know flexibility is important to people and at MPS we want you to have the best work-life balance possible. This role has a blend of home and office-based working, to suit you and the needs of the business which is typically 1-2 days per week on-site. Your days in the office could be from either our Leeds or London office. Role Responsibility Take lead on the content to ensure that it is engaging, topical and provides information for our members on how to manage their risks. Take a lead role in continually reviewing the Publications Content Strategy to ensure sustained relevancy. Execute delivery of MPS's print and digital publications for all countries from planning each issue, commissioning writers, and applying quality controls to support annual plan targets. Project manage the production of print and digital publications, including briefing print and fulfilment suppliers, obtaining quotes for print and delivery, and sourcing relevant audience data. Use member and market research and analysis in a proactive way to measure results and rationalise decisions to deliver personalisation and targeted content globally. Deliver medicolegal, dentolegal and public affairs content which helps members reduce risks and promotes MPS's policy and advocacy work. The Ideal Candidate Experience in print & digital Background could be in research (public facing) Proven experience of editing, writing, and managing content Experience of managing multiple projects at one time Experience of developing compelling campaign specific materials to support marketing initiatives Experience in publications planning and editing Strong ability to write and edit content over numerous channels, engaging a variety of audiences Skilled at proofreading and copy-editing Ability to effectively research, organise and plan Keen eye for detail Excellent communication skills - both written and verbal - including the ability to engage with colleagues and peers at all levels of the organisation We welcome applicants from all backgrounds, and we encourage you to apply even if you feel you do not match 100% of the technical requirements. We celebrate diversity, promote inclusivity and strive to create a work environment which ensures everyone can be heard. Package Description Up to 10% discretionary annual bonus 11% pension contribution (3% from you, 8% from us optional additional matched 3% contributions, e.g. 6% from you, 11% from us) 25 days annual leave plus flexible bank holidays (option to buy/sell 5 days) Private Medical Cover Healthcare cash plan 6x salary death in service Paid volunteering day A personal GP service enabling you to get a video consultation with an NHS-registered, private GP Employee Assistance Programme A range of shopping discounts from major high-street retailers About the Company The Medical Protection Society Ltd (MPS) is the world's leading not-for-profit protection organisation for doctors, dentists and healthcare professionals. We protect and support the professional interests of over 300,000 medical and dental members around the world. We do this by: offering advice and legal support in cases of complaints, malpractice claims or legal matters arising from their practice highlighting current and emerging risks in medicine and dentistry, and providing risk prevention training advocating for healthcare professionals, influencing policy and serving as a voice for the professions in matters related to healthcare legislation, regulation, and professional standards. As such, we have an important role to play in supporting sustainable healthcare systems and better patient outcomes. We are looking for people who are determined and ambitious to deliver positive change, whilst ensuring members' best interests are at the core. NEXT STEPS If you are interested in finding out more, looking for a new role and want to join an organisation that truly values its employees, take a look at the role profile to find out more about the role to apply. Our Talent Acquisition team are always on hand should you have any questions, are having any technical issues or wish to understand how MPS can support you with your application and interview.
Resident Liaison Officer/RLO Searching for a Resident Liaison/Tenant Officer. This is a temporary contract requiring to start within the next couple of weeks. Overall Purpose: To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives. Develop strategies with the involvement of Clients / Resident's Associations / residents, ensuring the projects objectives are met. Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared. Experience and Knowledge of working on void refurbishment housing modernisation's with a clear understanding of the public sector working environment. Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings. Managing the impact of the works on neighbouring residents, occupiers and users, at all times. Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. Expected to be able to think for themselves and be able to look for solutions to problems on their own in the first instance. Familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. Will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks. Skills and Experience: PREVIOUS SOCIAL HOUSING / FACILITIES MANAGEMENT IS ESSENTIAL FOR THE ROLE AND WILL ONLY BE CONSIDERED! Administration Technical Excellence Problem Solving People Management Interpersonal Skills Communication Skills Commercial/Financial Skills Personal Drive Integrity Leadership UK Driving Licence Knowledge Required: Experience of working with Local Authority housing tenants & residents in multi-ethnic communities during works programmes. Will probably have 5(+) years of the relevant experience, a number of those year being spent in refurbishment projects Should have experience working with multidisciplinary teams. HOURS: Start Time: 8am Hours - 40 Hour Week PAYE - £14 P/H - £18P/h Next Steps: If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to: Victoria Mehmet Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.
Apr 14, 2024
Full time
Resident Liaison Officer/RLO Searching for a Resident Liaison/Tenant Officer. This is a temporary contract requiring to start within the next couple of weeks. Overall Purpose: To manage the relationships between tenants / Clients / production teams and site management to achieve the project objectives. Develop strategies with the involvement of Clients / Resident's Associations / residents, ensuring the projects objectives are met. Ensure records are maintained and monitored to ensure any complaints or claims are dealt with speedily and satisfactory. Produce reports to ensure that all tenant matters have been addressed until cleared. Experience and Knowledge of working on void refurbishment housing modernisation's with a clear understanding of the public sector working environment. Ensuring our clients / residents satisfaction objectives are met. Looking to continually improve our customer satisfaction ratings. Managing the impact of the works on neighbouring residents, occupiers and users, at all times. Administrator provides everything from basic levels of admin support, data entry, copying, filing, making appointments, customer survey, dealing with phone calls etc. To more challenging tasks such as monitoring and interrogation of active works report and failure demand, maintaining other important records for all planned operations such as programmes and associated spreadsheets. Expected to be able to think for themselves and be able to look for solutions to problems on their own in the first instance. Familiar with IT software, such as Maximo, word, excel and outlook, with the ability to easily format documents to the required standards. Will also assist the administrative duties of the Supervisors and Sector Manager, as well as the Quantity Surveyor, but will be guided through most tasks. Skills and Experience: PREVIOUS SOCIAL HOUSING / FACILITIES MANAGEMENT IS ESSENTIAL FOR THE ROLE AND WILL ONLY BE CONSIDERED! Administration Technical Excellence Problem Solving People Management Interpersonal Skills Communication Skills Commercial/Financial Skills Personal Drive Integrity Leadership UK Driving Licence Knowledge Required: Experience of working with Local Authority housing tenants & residents in multi-ethnic communities during works programmes. Will probably have 5(+) years of the relevant experience, a number of those year being spent in refurbishment projects Should have experience working with multidisciplinary teams. HOURS: Start Time: 8am Hours - 40 Hour Week PAYE - £14 P/H - £18P/h Next Steps: If this seems like the role for you. Please get in touch and apply today at Fawkes & Reece London and speak to: Victoria Mehmet Fawkes & Reece is one of the UK's leading specialist construction recruitment consultancies. We provide staffing solutions within the construction industry on both a temporary and permanent basis, offering a consultative approach to our clients. By combining consistently high standards of delivery with strong enthusiasm and attention to detail, we have established a strong foothold in the construction industry as a leading consultancy.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons BDO Regulatory Solutions is part of the BDO UK LLP Financial Services Advisory Practice. Helping our clients succeed is our core purpose, by transforming their operational performance. We do this through our specialist resourcing consultancy and programme management solutions, interpreting what regulatory principles mean for your business and putting them into action. With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are working within, while keeping a sharp eye on their customer outcomes. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The purpose of the role is to ensure BDORS' has a robust governance framework in place and is compliant with all internal policies and procedures as well as relevant legislation and client requirements. The role holder will oversee the legal aspects of the business including drafting, reviewing, advising on, and negotiating client contracts. They will identify risks within the business and appropriate mitigation strategies and manage internal compliance audits.The will horizon scan regulatory and industry developments that are relevant to our business area and share with the leadership team to support them when considering future growth.The role also involves leading and developing a team to effectively manage legal affairs, contractor care, internal compliance audits, and stay abreast of regulatory and industry developments, thereby supporting the leadership team in strategic decision-making and fostering a culture of compliance and excellence within BDORS. In this role you'll: Review and reporting on compliance with internal BDO policies and procedures Manage client take on and conflicts management process Undertake internal compliance audits across operational activities of BDORS Liaise with wider business on data protection issues and manage process for any subject access requests received Lead and manage audit engagements, ensuring compliance with auditing standards and regulatory requirements. Develop and implement audit plans, identifying key risks and controls. Review audit workpapers, reports, and findings, providing insightful feedback and recommendations. Provide guidance, support, and mentorship to team members, helping them to achieve their professional goals and maximise their potential. Contribute to business development proposals and requests for information Horizon scan legal and regulatory issues that may impact the business disseminating this information to other colleagues in a concise and coherent manner Be responsible for all client-side reporting and required accreditations such as FSQS/Helios Maintain risk log for BDORS and contribute relevant M.I. to the board on a monthly basis You'll be someone with: Proven commercial contract negotiation experience, ideally within financial services and supported by a recognised qualification Strong understanding of applicable data protection regulation Good knowledge corporate governance and structures, with ability to research corporate structures and establish ultimate beneficial ownership Strong knowledge of all relevant firm-wide policies and procedures with ability to train colleagues on the same Willing to work as part of a team and support other members and key stakeholders. Meticulous attention to detail, and exemplary writing and use of grammar. A solid reading comprehension with the ability to decipher technical descriptions and explain them clearly. Ability to independently handle multiple, simultaneous tasks and meet tight deadlines, providing a consistent level of quality and accuracy. Strong time management and organisational capabilities, including the ability to accurately benchmark project length and manage a high-volume workload. Good people skills with experience of dealing with both internal and external clients, including obtaining necessary information, and identifying and raising and dealing with relevant issues. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
Apr 14, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons BDO Regulatory Solutions is part of the BDO UK LLP Financial Services Advisory Practice. Helping our clients succeed is our core purpose, by transforming their operational performance. We do this through our specialist resourcing consultancy and programme management solutions, interpreting what regulatory principles mean for your business and putting them into action. With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are working within, while keeping a sharp eye on their customer outcomes. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The purpose of the role is to ensure BDORS' has a robust governance framework in place and is compliant with all internal policies and procedures as well as relevant legislation and client requirements. The role holder will oversee the legal aspects of the business including drafting, reviewing, advising on, and negotiating client contracts. They will identify risks within the business and appropriate mitigation strategies and manage internal compliance audits.The will horizon scan regulatory and industry developments that are relevant to our business area and share with the leadership team to support them when considering future growth.The role also involves leading and developing a team to effectively manage legal affairs, contractor care, internal compliance audits, and stay abreast of regulatory and industry developments, thereby supporting the leadership team in strategic decision-making and fostering a culture of compliance and excellence within BDORS. In this role you'll: Review and reporting on compliance with internal BDO policies and procedures Manage client take on and conflicts management process Undertake internal compliance audits across operational activities of BDORS Liaise with wider business on data protection issues and manage process for any subject access requests received Lead and manage audit engagements, ensuring compliance with auditing standards and regulatory requirements. Develop and implement audit plans, identifying key risks and controls. Review audit workpapers, reports, and findings, providing insightful feedback and recommendations. Provide guidance, support, and mentorship to team members, helping them to achieve their professional goals and maximise their potential. Contribute to business development proposals and requests for information Horizon scan legal and regulatory issues that may impact the business disseminating this information to other colleagues in a concise and coherent manner Be responsible for all client-side reporting and required accreditations such as FSQS/Helios Maintain risk log for BDORS and contribute relevant M.I. to the board on a monthly basis You'll be someone with: Proven commercial contract negotiation experience, ideally within financial services and supported by a recognised qualification Strong understanding of applicable data protection regulation Good knowledge corporate governance and structures, with ability to research corporate structures and establish ultimate beneficial ownership Strong knowledge of all relevant firm-wide policies and procedures with ability to train colleagues on the same Willing to work as part of a team and support other members and key stakeholders. Meticulous attention to detail, and exemplary writing and use of grammar. A solid reading comprehension with the ability to decipher technical descriptions and explain them clearly. Ability to independently handle multiple, simultaneous tasks and meet tight deadlines, providing a consistent level of quality and accuracy. Strong time management and organisational capabilities, including the ability to accurately benchmark project length and manage a high-volume workload. Good people skills with experience of dealing with both internal and external clients, including obtaining necessary information, and identifying and raising and dealing with relevant issues. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
Employer description: Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected. Mission Statement: To transform the use of technology in schools. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Your key role will be to: Provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff. You must be dedicated to learning and delivering the TIO support service in a manner that embraces our company values and culture. Responsibilities: will include but not be limited to: Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service Requesting, follow up and closing quotes with adequate description and detail Technical Responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation Quality Management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.) General: will be to: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members. What we are looking for: Essential skills / ability: Basic experience & knowledge of ICT and technical issues Willing and quick to learn new programs or website interfaces Flexible and approachable Committed to make a positive impact to your end users including teachers and pupils Adaptable and able to cope with change including travel to a variety of schools Able to work independently and good at planning and organising your own time Excellent team player Excellent customer services skills Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Apr 13, 2024
Full time
Employer description: Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning. As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected. Mission Statement: To transform the use of technology in schools. Overview: We are now looking for an eager candidate to join us as an apprentice. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking - Azure Cloud Support Specialist - Level 3 Apprenticeship. Your key role will be to: Provide general and routine ICT support to staff and pupils within the school, e.g., basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support of common software packages used in the school and other general tasks as appropriate under the supervision/instruction of senior staff. You must be dedicated to learning and delivering the TIO support service in a manner that embraces our company values and culture. Responsibilities: will include but not be limited to: Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service Requesting, follow up and closing quotes with adequate description and detail Technical Responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation Quality Management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.) General: will be to: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members. What we are looking for: Essential skills / ability: Basic experience & knowledge of ICT and technical issues Willing and quick to learn new programs or website interfaces Flexible and approachable Committed to make a positive impact to your end users including teachers and pupils Adaptable and able to cope with change including travel to a variety of schools Able to work independently and good at planning and organising your own time Excellent team player Excellent customer services skills Entry requirements: 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject GCSE Maths and English (or equivalents) at grades 3+ (D or above) Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. For more information, please visit the UK ENIC website. Future prospects: 90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Important information: Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now!
Job title: Customer Service Advisor (Japanese speaking) Location: London (in office 2-3 days per week) Pay rate: 27,000 per annum About Kuoni Tumlare At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destination experts- enabling us to make a real difference to the world. About the Business / Function Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveller's needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free. About the Role The key objective of this position is handling tours and providing dedicated support to ensure customer satisfaction throughout trips and to provide efficient solutions to any problems that may arise. This shall be done with a strong focus on high quality customer service. Customer Service Executive will also provide the first contact point for all emergency situations that may arise and are also expected to function as local PR agents and sales support to maintain existing customer relationships and to promote future business. We would welcome applicants with a pleasing personality and approachable nature. Key Responsibilities Effectively handle all incoming calls, emails, chats for customers travelling within the Company's European territories. Professionally dealing queries and/or complaints that may arise from customers, suppliers or hoteliers. Conduct a feasibility review for itineraries to ensure they are user friendly and will run smoothly. Process and confirm all service bookings efficiently and accurately, paying attention to any special requirements from the customers. Conduct regular service quality checks and monitoring of services provided on tours. Provide clear, detailed reports/presentations following interaction with customers and/or other inspections and spot checks etc. Meet-n-Greet customers and tour leaders during and outside office hours as and when required. Work on shift hours pattern including night shift, weekends, and bank holidays as/when required. Act as an emergency response team and provide support to tour leaders/customers during any unexpected crisis situations that may arise. Job Requirements To Succeed in the Role, You Should Have: Experience in customer service/travel industry/call centre, is desirable. Previous Contact Centre technology knowledge is desirable. Travel industry market & culture understanding/experience for APAC/EMEA desirable. Business level of English is essential (both verbal and written) Native level fluency of Japanese is essential (both verbal and written) Computer literacy - experience in working with Microsoft Office We Are Looking for a Person With: Self-motivated, enthusiastic, organised, and able to prioritise workload in a fast-paced, dynamic, and highly energised environment. Excellent verbal and written communication skills. Strong problem-solving skills Team player, with flexible and adaptable approach Passionate about excellent customer service delivery Ability in navigating changes Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
Apr 13, 2024
Full time
Job title: Customer Service Advisor (Japanese speaking) Location: London (in office 2-3 days per week) Pay rate: 27,000 per annum About Kuoni Tumlare At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japan specialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destination experts- enabling us to make a real difference to the world. About the Business / Function Our Destination Management services form the core of our business. Together with our destination experts, our sales and account management teams generate business by partnering with our customers (Tour Operators, Travel Agencies) to shape exciting itineraries suited to their traveller's needs. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travellers from over 50 countries can enjoy memorable travel experiences worry free. About the Role The key objective of this position is handling tours and providing dedicated support to ensure customer satisfaction throughout trips and to provide efficient solutions to any problems that may arise. This shall be done with a strong focus on high quality customer service. Customer Service Executive will also provide the first contact point for all emergency situations that may arise and are also expected to function as local PR agents and sales support to maintain existing customer relationships and to promote future business. We would welcome applicants with a pleasing personality and approachable nature. Key Responsibilities Effectively handle all incoming calls, emails, chats for customers travelling within the Company's European territories. Professionally dealing queries and/or complaints that may arise from customers, suppliers or hoteliers. Conduct a feasibility review for itineraries to ensure they are user friendly and will run smoothly. Process and confirm all service bookings efficiently and accurately, paying attention to any special requirements from the customers. Conduct regular service quality checks and monitoring of services provided on tours. Provide clear, detailed reports/presentations following interaction with customers and/or other inspections and spot checks etc. Meet-n-Greet customers and tour leaders during and outside office hours as and when required. Work on shift hours pattern including night shift, weekends, and bank holidays as/when required. Act as an emergency response team and provide support to tour leaders/customers during any unexpected crisis situations that may arise. Job Requirements To Succeed in the Role, You Should Have: Experience in customer service/travel industry/call centre, is desirable. Previous Contact Centre technology knowledge is desirable. Travel industry market & culture understanding/experience for APAC/EMEA desirable. Business level of English is essential (both verbal and written) Native level fluency of Japanese is essential (both verbal and written) Computer literacy - experience in working with Microsoft Office We Are Looking for a Person With: Self-motivated, enthusiastic, organised, and able to prioritise workload in a fast-paced, dynamic, and highly energised environment. Excellent verbal and written communication skills. Strong problem-solving skills Team player, with flexible and adaptable approach Passionate about excellent customer service delivery Ability in navigating changes Randstad Business Support is acting as an Employment Agency in relation to this vacancy.
Customer Success Specialist £25k - £27k + Commission + Benefits Milton Keynes - Hybrid 3 days in the office / 2 days from home 9 month fixed term contract Are you solution focused and comfortable dealing with a high volume of customer issues/complaints? Do you thrive in a challenging, customer focused environment? If so, we have a fantastic opportunity for a passionate and experienced Customer Success Specialist to join our clients busy Service Delivery Team. This role will involve reactively managing all customer accounts including their retention, renewal, and account activities and delivering a first-class customer experience. As a Customer Success Specialist, your duties will involve but are not limited to: Resolving customer queries promptly and efficiently, liaising with internal departments and escalating accordingly. Working under pressure in a fast-paced, target driven environment. Escalating more complex queries to the appropriate teams or departments. Liaising with customers directly via telephone and email. Reactively managing all customer accounts. Their retention, renewal, and account activities. Working within SLA s including call and resolution times. Ensuring the delivery of excellent customer service and first-class support at all times. Updating and managing the CRM system accurately. Attending, contributing towards, and presenting at team meetings. Achieving team targets relating to retention and growth. Maintaining a knowledge of product features and functionality. To be a successful Customer Success Specialist, you must have: Previous experience providing customer service in a call centre environment. A determination to resolve customers issues positively and efficiently. A strong telephone manner and a desire exceed customer expectations. IT literacy and good knowledge of MS Office. The ability to remain calm and focused when working under pressure. Adaptability to learn new processes and systems quickly. A passion for personal growth and development. A technical product background and/or account management support would beneficial. Knowledge of Salesforce, SAP / CRM systems would be advantageous. If you feel you have what it takes to be the Customer Success Specialist please apply today because we d love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit (url removed)
Apr 13, 2024
Contractor
Customer Success Specialist £25k - £27k + Commission + Benefits Milton Keynes - Hybrid 3 days in the office / 2 days from home 9 month fixed term contract Are you solution focused and comfortable dealing with a high volume of customer issues/complaints? Do you thrive in a challenging, customer focused environment? If so, we have a fantastic opportunity for a passionate and experienced Customer Success Specialist to join our clients busy Service Delivery Team. This role will involve reactively managing all customer accounts including their retention, renewal, and account activities and delivering a first-class customer experience. As a Customer Success Specialist, your duties will involve but are not limited to: Resolving customer queries promptly and efficiently, liaising with internal departments and escalating accordingly. Working under pressure in a fast-paced, target driven environment. Escalating more complex queries to the appropriate teams or departments. Liaising with customers directly via telephone and email. Reactively managing all customer accounts. Their retention, renewal, and account activities. Working within SLA s including call and resolution times. Ensuring the delivery of excellent customer service and first-class support at all times. Updating and managing the CRM system accurately. Attending, contributing towards, and presenting at team meetings. Achieving team targets relating to retention and growth. Maintaining a knowledge of product features and functionality. To be a successful Customer Success Specialist, you must have: Previous experience providing customer service in a call centre environment. A determination to resolve customers issues positively and efficiently. A strong telephone manner and a desire exceed customer expectations. IT literacy and good knowledge of MS Office. The ability to remain calm and focused when working under pressure. Adaptability to learn new processes and systems quickly. A passion for personal growth and development. A technical product background and/or account management support would beneficial. Knowledge of Salesforce, SAP / CRM systems would be advantageous. If you feel you have what it takes to be the Customer Success Specialist please apply today because we d love to hear from you! WE WOULD PREFER YOUR CV IN WORD FORMAT Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance, IT, sales & marketing and digital marketing divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit (url removed)
About the Role Who do I report to? Head of Property Maintenance What's the purpose of the job? Leading the maintenance team in delivering exceptional facilities across a diverse region, ensuring the day to day operation of a successful DL Club and give our members an excellent experience every day, 7 days a week. As a Regional Facilities Manager, you will be responsible for the management of services and processes that support the property management strategy. You will ensure that best practices are followed to ensure maximum efficiency and that the most suitable working outcome is attained for DL Clubs and our members. You will lead and manage a team of mixed skill level operatives, on a daily basis, who will in turn support your role's success, and ultimately ensure that the property assets are at all times suitably maintained and at an exceptional level for our members. What will I be doing? Taking an active role in driving the operational standards of the clubs by using your skills to positively impact the member experience. Delivering member obsessed service through effectively maintained facilities. Ensuring the company strategy through property maintenance, internal governance and adherence to legislation at all times. Maximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, ensuring attention to detail and quick response times to defects by effectively managing a CAFM system. Knowing your clubs and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity, through the breadth of facilities. Supporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way. Ensuring the team, members and anyone in our clubs, are always in a safe and healthy environment. Delivering the property strategy through the maintenance teams and specialist in house contractors daily. Working closely with the Facilities Coordinator ensuring prompt and accurate co-ordination of all aspects of the property strategy. Resolving issues raised through member feedback comments and complaints in a timely manner. Managing repairs and ordering systems, following our operating and finance procedures with the support of the facilities support coordinator. Working with centrally appointed contractors to ensure consistent delivery of Service Level Agreements. Regularly participating and sharing knowledge and expertise with peers and other team members. Continuously auditing all technical aspects of all properties to establish the short, medium, and long-term maintenance requirements. Maintaining and managing the asset register of your clubs. Providing our clubs and your direct team, technical advice and support on all aspects of routine maintenance and repairs. Developing your team through inspired leadership, adopting a coaching approach where possible and supporting and developing your team by ensuring full utilisation of workshops, e-learning and apprenticeships offered by the company or external training where appropriate. Managing a team of engineers to provide support and work required within clubs, to deliver work on time and to a high standard. Regularly reporting at intervals as described in the property strategy to the Head of Property and other functions as prescribed. Supporting colleagues in other regions as and when required. Forming and maintaining strong collaborative working practices with the property team and wider business. Ensuring that regular reporting is undertaken to keep the Head of Property fully updated of defects within the estate. Embed the David Lloyd values into the work you do every day. Delivering ad hoc projects and activities as required. How will I be measured? Through the KPI measures within the DL Clubs ways of operating. Delivering individual personal objectives set by the Head of Property. By what members and team members tell us about our facilities. My performance and my personal objectives aligned to our strategies and values. Compliance against all legislative and company audits. The financial performance of opex expenditure against the central measure. The delivery of dilapidation capex expenditure. The statutory compliance of your clubs. The productivity of your direct team against set company key performance indicators. What qualifications, skills and experience do I need? Experience in managing skilled contractors - Essential Experience in managing a diverse workforce and attaining results through collaborative working practices - Essential. Previous experience working in regional or multi- site environment. Pool Plant Operators Qualification (STA or similar) - Essential Facility management qualification at level 4 or above and/or working towards this - Essential Shows a genuine passion when engaging with members and team members Demonstrates excellence in customer service An underpinning knowledge of budgets and how to deliver against these - Essential Strong listening and collaboration skills Team player Financial acumen to enable the successful delivery of property services in your clubs A recognised trade qualification or suitable evidence that demonstrates an underpinning knowledge of property maintenance services - Essential An underpinning knowledge of energy management - Desirable Full driving licence
Apr 12, 2024
Full time
About the Role Who do I report to? Head of Property Maintenance What's the purpose of the job? Leading the maintenance team in delivering exceptional facilities across a diverse region, ensuring the day to day operation of a successful DL Club and give our members an excellent experience every day, 7 days a week. As a Regional Facilities Manager, you will be responsible for the management of services and processes that support the property management strategy. You will ensure that best practices are followed to ensure maximum efficiency and that the most suitable working outcome is attained for DL Clubs and our members. You will lead and manage a team of mixed skill level operatives, on a daily basis, who will in turn support your role's success, and ultimately ensure that the property assets are at all times suitably maintained and at an exceptional level for our members. What will I be doing? Taking an active role in driving the operational standards of the clubs by using your skills to positively impact the member experience. Delivering member obsessed service through effectively maintained facilities. Ensuring the company strategy through property maintenance, internal governance and adherence to legislation at all times. Maximising the member experience and member participation through great facility standards, in house preventative and reactive maintenance, ensuring attention to detail and quick response times to defects by effectively managing a CAFM system. Knowing your clubs and engaging with members about their activities and seeking ways to improve their experience of DL Clubs at every opportunity, through the breadth of facilities. Supporting the leadership team in ensuring all Health and Safety requirements and documentation is maintained in a timely and accurate way. Ensuring the team, members and anyone in our clubs, are always in a safe and healthy environment. Delivering the property strategy through the maintenance teams and specialist in house contractors daily. Working closely with the Facilities Coordinator ensuring prompt and accurate co-ordination of all aspects of the property strategy. Resolving issues raised through member feedback comments and complaints in a timely manner. Managing repairs and ordering systems, following our operating and finance procedures with the support of the facilities support coordinator. Working with centrally appointed contractors to ensure consistent delivery of Service Level Agreements. Regularly participating and sharing knowledge and expertise with peers and other team members. Continuously auditing all technical aspects of all properties to establish the short, medium, and long-term maintenance requirements. Maintaining and managing the asset register of your clubs. Providing our clubs and your direct team, technical advice and support on all aspects of routine maintenance and repairs. Developing your team through inspired leadership, adopting a coaching approach where possible and supporting and developing your team by ensuring full utilisation of workshops, e-learning and apprenticeships offered by the company or external training where appropriate. Managing a team of engineers to provide support and work required within clubs, to deliver work on time and to a high standard. Regularly reporting at intervals as described in the property strategy to the Head of Property and other functions as prescribed. Supporting colleagues in other regions as and when required. Forming and maintaining strong collaborative working practices with the property team and wider business. Ensuring that regular reporting is undertaken to keep the Head of Property fully updated of defects within the estate. Embed the David Lloyd values into the work you do every day. Delivering ad hoc projects and activities as required. How will I be measured? Through the KPI measures within the DL Clubs ways of operating. Delivering individual personal objectives set by the Head of Property. By what members and team members tell us about our facilities. My performance and my personal objectives aligned to our strategies and values. Compliance against all legislative and company audits. The financial performance of opex expenditure against the central measure. The delivery of dilapidation capex expenditure. The statutory compliance of your clubs. The productivity of your direct team against set company key performance indicators. What qualifications, skills and experience do I need? Experience in managing skilled contractors - Essential Experience in managing a diverse workforce and attaining results through collaborative working practices - Essential. Previous experience working in regional or multi- site environment. Pool Plant Operators Qualification (STA or similar) - Essential Facility management qualification at level 4 or above and/or working towards this - Essential Shows a genuine passion when engaging with members and team members Demonstrates excellence in customer service An underpinning knowledge of budgets and how to deliver against these - Essential Strong listening and collaboration skills Team player Financial acumen to enable the successful delivery of property services in your clubs A recognised trade qualification or suitable evidence that demonstrates an underpinning knowledge of property maintenance services - Essential An underpinning knowledge of energy management - Desirable Full driving licence
Dispatcher Working within an area team you will be responsible for the initial contact with a Policy Holder who has made a new claim ensuring efficient use of time and optimising utilisation. Your role will involve making a courtesy call and dispatching a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts. Location: Huntingdon, Cambridgeshire Hours: Monday - Friday - 40 hours per week Hourly Rate / Salary: subject to experience Benefits: 25 days holiday, Annual bonus scheme, Annual personal review, Seasonal flu jabs, Team building events, 7% employer pension contribution, Wide range of development and training, Employee assistance programme, Income Protection Scheme Duration: Permanent Who are we? We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales & Marketing, Admin & Customer Service, Technical & Engineering, Industrial & Manufacturing, Finance & Accountancy, Care & Education, Supply Chain & Logistics. What we are looking for: Communication Customer Focus Decision Making Planning & Organisation Specialist Knowledge Problem Solving Teamwork Geographical Awareness What the job entails: Liaise with insurers and policy holders on a regular basis During peak periods assist the team with the handling of calls in order to achieve departments service level agreements Attend occasional client visits (internal/external) Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreements Immediately report any complaint/problems to the Claims Team Manager, in accordance with the formal complaints procedure Recommend ideas for development of the IT systems to the Claims Centre Manager to assist in improving effectiveness of the department Achieve 90% call monitoring results Achieve 90% effective touches report Achieve first visit service level agreements Work towards your own personal targets and continued career development Work towards passport to competence Make a courtesy call to affected person so that a technician can be allocated within stated service level parameters ensuring efficient use of time and optimising utilisation. If you have not received a response within 3-5 working days, unfortunately, your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Apr 12, 2024
Full time
Dispatcher Working within an area team you will be responsible for the initial contact with a Policy Holder who has made a new claim ensuring efficient use of time and optimising utilisation. Your role will involve making a courtesy call and dispatching a technician ensuring the highest standards of customer service are consistently delivered within agreed service level agreements for key client contracts. Location: Huntingdon, Cambridgeshire Hours: Monday - Friday - 40 hours per week Hourly Rate / Salary: subject to experience Benefits: 25 days holiday, Annual bonus scheme, Annual personal review, Seasonal flu jabs, Team building events, 7% employer pension contribution, Wide range of development and training, Employee assistance programme, Income Protection Scheme Duration: Permanent Who are we? We are Busy Bee Recruitment, an awarding-winning recruitment agency supplying both temporary and permanent staffing solutions throughout the UK to our client base spanning multiple sectors including Sales & Marketing, Admin & Customer Service, Technical & Engineering, Industrial & Manufacturing, Finance & Accountancy, Care & Education, Supply Chain & Logistics. What we are looking for: Communication Customer Focus Decision Making Planning & Organisation Specialist Knowledge Problem Solving Teamwork Geographical Awareness What the job entails: Liaise with insurers and policy holders on a regular basis During peak periods assist the team with the handling of calls in order to achieve departments service level agreements Attend occasional client visits (internal/external) Provide support to the Policy Holder/Customers during initial notification of claim, giving prompt and accurate advice Analyse and review technicians diary in order to effectively plan and prioritise workload to achieve agreed service level agreements Immediately report any complaint/problems to the Claims Team Manager, in accordance with the formal complaints procedure Recommend ideas for development of the IT systems to the Claims Centre Manager to assist in improving effectiveness of the department Achieve 90% call monitoring results Achieve 90% effective touches report Achieve first visit service level agreements Work towards your own personal targets and continued career development Work towards passport to competence Make a courtesy call to affected person so that a technician can be allocated within stated service level parameters ensuring efficient use of time and optimising utilisation. If you have not received a response within 3-5 working days, unfortunately, your application has been unsuccessful. Busy Bee Recruitment Ltd is acting as an Employment Agency for this Permanent vacancy.
Supply Chain Executive We have an exceptional opportunity for a supply chain executive to join one of UK's leading Ingredients Specialist based in Lincolnshire area. Our client truly has a global reach from a dedicated team in UK and Asia down to exclusive supply partnerships across the globe. They pride themselves on being able to offer innovative turn-key solutions and class leading service to their customers and suppliers! We are looking to speak with applicant who can demonstrate commitment, enthusiasm along with willingness to contribute to this outstanding business. Main responsibilities for the successful Supply Chain Executive: Ensure personal and administrator compliance with all business process and routines. Upkeep of all key control documents and company forms, ensuring that care and attention is maintained with the circulation of information and data both internally and externally. Understand the importance of data management and the use of OTIF and other KPIs to further negotiate contracts and load calls off with suppliers, providing reliable information to Procurement. To be an effective liaison between Procurement and Technical, working with the company's best interest on price negotiations but understanding source compliance and working as a gate keeper with purchases. Support and maintain a dynamic, proactive working relationship with suppliers identifying new business opportunities that may arise to the Procurement Manager. Liaise with Sales to ensure that customer order fulfilment is achieved OTIF and working to ensure that the product arrives safe and within loading standards using compliant equipment against customer standards. Maintain supplier load plans ensuring that load fill is maximized to assist with achieving the Procurement margin and budget within purchases. Investigate and manage complaints that require supplier feedback in a professional manner. Work alongside Technical to assist suppliers with corrective action plans that prevent repeat occurrences. Managing projects as required Be fully conversant with Quality Management System for the department ensuring its implemented at all times. Work with the Head of Supply Chain to ensure that QMS is maintained and adhered to within current legislation guidelines. To ensure the highest quality standards are achieved at all times in all duties and be an active team player, promoting the company mission and ethical policy at all times. Main requirement for the successful Supply Chain Executive: At least 3-5 years' experience in IQF and/or fresh fruit markets, preferably delivering into a highly demanding manufacturing environment with a blue-chip customer base. Educated to degree level, but not essential. Possess GCSE or GCE Ordinary Level passes or equivalent in including Mathematics and English Language Comprehensive understanding of global fruit markets. A track record of effective procurement negotiation and project management. Outstanding personal communication skills, with the ability to act well under pressure in all situations (internally & externally). Be a competent administrator with previous experience in a similar role. Be sufficiently numerate and a clear logical thinker and have good analytical skills. Be self-motivated with a 'can do' approach. Be able to manage and work as part of a team as well as independently when required. Demonstrate the ability to solve problems and make decisions under pressure. Good knowledge of Microsoft Office Suite; specifically, Word to create and modify documents, Excel to record data and calculate results, and Outlook to communicate internally and externally. What we offer in return to the successful Supply Chain Executive: Monday to Friday Salary £27000- £29000 Pension 21 days holiday entitlement + Bank Holidays Great company to work for! If you are part of supply chain that seeks a rewarding role and would like to be part of a great team, this is the role for you! Please do not hesitate to contact us for more information. Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 12, 2024
Full time
Supply Chain Executive We have an exceptional opportunity for a supply chain executive to join one of UK's leading Ingredients Specialist based in Lincolnshire area. Our client truly has a global reach from a dedicated team in UK and Asia down to exclusive supply partnerships across the globe. They pride themselves on being able to offer innovative turn-key solutions and class leading service to their customers and suppliers! We are looking to speak with applicant who can demonstrate commitment, enthusiasm along with willingness to contribute to this outstanding business. Main responsibilities for the successful Supply Chain Executive: Ensure personal and administrator compliance with all business process and routines. Upkeep of all key control documents and company forms, ensuring that care and attention is maintained with the circulation of information and data both internally and externally. Understand the importance of data management and the use of OTIF and other KPIs to further negotiate contracts and load calls off with suppliers, providing reliable information to Procurement. To be an effective liaison between Procurement and Technical, working with the company's best interest on price negotiations but understanding source compliance and working as a gate keeper with purchases. Support and maintain a dynamic, proactive working relationship with suppliers identifying new business opportunities that may arise to the Procurement Manager. Liaise with Sales to ensure that customer order fulfilment is achieved OTIF and working to ensure that the product arrives safe and within loading standards using compliant equipment against customer standards. Maintain supplier load plans ensuring that load fill is maximized to assist with achieving the Procurement margin and budget within purchases. Investigate and manage complaints that require supplier feedback in a professional manner. Work alongside Technical to assist suppliers with corrective action plans that prevent repeat occurrences. Managing projects as required Be fully conversant with Quality Management System for the department ensuring its implemented at all times. Work with the Head of Supply Chain to ensure that QMS is maintained and adhered to within current legislation guidelines. To ensure the highest quality standards are achieved at all times in all duties and be an active team player, promoting the company mission and ethical policy at all times. Main requirement for the successful Supply Chain Executive: At least 3-5 years' experience in IQF and/or fresh fruit markets, preferably delivering into a highly demanding manufacturing environment with a blue-chip customer base. Educated to degree level, but not essential. Possess GCSE or GCE Ordinary Level passes or equivalent in including Mathematics and English Language Comprehensive understanding of global fruit markets. A track record of effective procurement negotiation and project management. Outstanding personal communication skills, with the ability to act well under pressure in all situations (internally & externally). Be a competent administrator with previous experience in a similar role. Be sufficiently numerate and a clear logical thinker and have good analytical skills. Be self-motivated with a 'can do' approach. Be able to manage and work as part of a team as well as independently when required. Demonstrate the ability to solve problems and make decisions under pressure. Good knowledge of Microsoft Office Suite; specifically, Word to create and modify documents, Excel to record data and calculate results, and Outlook to communicate internally and externally. What we offer in return to the successful Supply Chain Executive: Monday to Friday Salary £27000- £29000 Pension 21 days holiday entitlement + Bank Holidays Great company to work for! If you are part of supply chain that seeks a rewarding role and would like to be part of a great team, this is the role for you! Please do not hesitate to contact us for more information. Paradigm Employment Services Ltd is acting as an Employment Agency in relation to this vacancy.
Good Afternoon, I am currently representing Guildford Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 15.00 which is negotiable dependent upon experience. We are looking for a Technical Support Officer this role will be: GU2 4BB The right candidate will: Compile technical property information through in depth investigative research for assisting in legal cases such as Disrepair claims, formal complaints, MP and Councillor enquiries. Working closely with relevant officers across Housing and Technical Services and the Customer Resolution Officer. Assist with right to buy and leasehold management administrative and information requests, supporting the Leasehold & RTB Specialist when required. Strong ICT skills and proven ability to learn new systems quickly. Provide administrative support to the contract management of specialist contracts such as gas maintenance, electrical compliance programme, Fire Risk assessment and remedial works, Legionella, etc. We require the following: Extensive experience working in a similar support or specialist system-based role or within a related technical field of support. Proven ability to understand and comply with legislation and regulations in relation to property management. Solid understanding of data analysis and experience of dealing with more complex cases and providing multi-disciplinary support. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Apr 12, 2024
Full time
Good Afternoon, I am currently representing Guildford Council, who are offering an initial temporary contract for a period of 3-6 months with a view to be extended or offered a permanent position for the right candidate at a rate of 15.00 which is negotiable dependent upon experience. We are looking for a Technical Support Officer this role will be: GU2 4BB The right candidate will: Compile technical property information through in depth investigative research for assisting in legal cases such as Disrepair claims, formal complaints, MP and Councillor enquiries. Working closely with relevant officers across Housing and Technical Services and the Customer Resolution Officer. Assist with right to buy and leasehold management administrative and information requests, supporting the Leasehold & RTB Specialist when required. Strong ICT skills and proven ability to learn new systems quickly. Provide administrative support to the contract management of specialist contracts such as gas maintenance, electrical compliance programme, Fire Risk assessment and remedial works, Legionella, etc. We require the following: Extensive experience working in a similar support or specialist system-based role or within a related technical field of support. Proven ability to understand and comply with legislation and regulations in relation to property management. Solid understanding of data analysis and experience of dealing with more complex cases and providing multi-disciplinary support. To discuss this opportunity further please send over an up-to-date CV and give me a call on (phone number removed) If you know someone who would be a good fit for the role, please send over their contact details and get in touch, as we do offer a generous referral fee. IF THIS ROLE IS NOT APPLICABLE TO YOU, BUT YOU ARE LOOKING FOR ROLE, PLEASE SEND OVER YOUR CV AND I WILL CHECK WHAT ROLES I HAVE AVAILABLE. Look forward to speaking with you soon,
Job Reference: /AR/28-03/1132/22 Job Title: Operations Administrator Location: London Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:00 - 40 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for an Operations Administrator to join our passionate and driven team based at our London office. To be responsible and accountable for the organisation of the Commercial window cleaning team(s), enabling the delivery of PPM and specialist cleaning services in an efficient, professional and customer- focused manner by supporting the Operations Assistant and Account Director for the London Commercial team. Benefits Informal hybrid/flexible working arrangements 25 days holiday + bank holidays Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Wellbeing Discounted gym membership Eye test £25 voucher and up to £100 towards glasses Join our Cycle to Work scheme via salary sacrifice Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events Access to internal Mental Health First Aiders Career development and recognition Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Atalian Servest Superstar Awards Long service awards Key Responsibilities: Responsible for keeping within the parameters and budgetary requisite set down for each contract. Ensuring signoff systems are up to date so operatives can record completed works. Maintaining databases of works inc. PPM planners, works lists etc. Booking in works with site/contacts, raising permits, completing pre-site forms where necessary. Handling and resolving operational queries. Supporting the billing of completed works each month, working to month end deadlines, handling commercial billing queries and providing supporting evidence as required. Ordering of consumables and equipment for the London team, ensuring PO numbers or Virtual Credit cards have been correctly raised and used against orders. Maintaining records of orders and being able to provide details of team spend to the Account Director. Logging of quotations raised by the team and ensuring all works to be billed have PO numbers which are logged on the correct documents for billing. Cover for annual leave of Ops Assistant and continual support to the Operations Managers within the London Commercial and wider SWC management team. Providing support to operatives where necessary, including booking in operatives holiday, ensuring delivery of works is unaffected and booking of hotels/transport for staff working away from home. Providing accurate and regular reports to the management on client performance Supporting personnel management, including staff recruitment, performance assessment, training, and mentoring for the central team. Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary. Developing a deep understanding of projects to gain insights into the scope of service delivery. Ensure all SWC and client systems, policies and procedures are adhered to. Ensure that all Health and Safety planning, including risk assessments, COSHH, PPE and Health and Safety Plans co-ordinated by Account Director. Assist with Site Audits Be a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work. Maintain records of RAMs, schedules, training certificates and H&S records via teams and any other shared platforms. Taking ownership of customer complaints, coordinating with resolution parties, and establishing effective communication between stakeholders. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Identify any cost saving opportunities and service delivery innovations. Assist with creation of adverts for SWC vacancies to indeed or equivalent. Take responsibility for the provision of in-house training for the operational team. Will ensure that new starter inductions are carried out for operational team. Support the disciplinary/grievance procedures for the operational team as outlined in employee handbook. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work, to meet and where possible exceed the clients expectations. Additional customer focused responsibilities: Take responsibility of service delivery to ensure outstanding customer service to the client, customers, and visitors. Be a customer service champion and take a proactive approach to customer service management. Provide regular reports and attend planned and ad- hoc meetings with client representatives to ensure service delivery satisfaction. To understand the working relationship between SWC and the client to ensure all actions work to maintain the relationship. Develop customer service training across the SWC team. About You: Applicants must have the right to work in the UK Experience within the industry Experience in supporting a large team Experience in meeting client deadlines. Experience with using management tools such as Big Change, Concept, Salesforce Excellent communication skills, both written and verbal. The bulk of the job is communicating with clients and internal contacts. You must have the ability to communicate with people of all levels. Time Management Skills At times you will have conflicting priorities and will need to be able to prioritise your tasks effectively. You must have the ability to work well on your own, be self-sufficient and motivated whilst also being comfortable working as part of a team and following instruction. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work to meet and where possible exceed the clients expectations. Excellent organisational, planning and time management skills Logical thinking with creative problem-so
Apr 12, 2024
Full time
Job Reference: /AR/28-03/1132/22 Job Title: Operations Administrator Location: London Salary: Competitive Hours per week: Monday to Friday - 08:00 - 16:00 - 40 hours per week Business Overview Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates. Role Overview We are currently recruiting for an Operations Administrator to join our passionate and driven team based at our London office. To be responsible and accountable for the organisation of the Commercial window cleaning team(s), enabling the delivery of PPM and specialist cleaning services in an efficient, professional and customer- focused manner by supporting the Operations Assistant and Account Director for the London Commercial team. Benefits Informal hybrid/flexible working arrangements 25 days holiday + bank holidays Free fruit in our offices Employee Referral Scheme (if you refer a successful candidate to one of our vacancies) Wide range of retail discounts Regular social and charity events are held in our offices Get involved in charity events in the local community Wellbeing Discounted gym membership Eye test £25 voucher and up to £100 towards glasses Join our Cycle to Work scheme via salary sacrifice Access to CHROMA , our internal colleague-led diversity and inclusion community join a committee or take part in our D&I initiatives and events Access to internal Mental Health First Aiders Career development and recognition Immediate access to Opportunity our internal Learning and Development platform Required professional membership fees paid for Opportunity to win monthly Atalian Servest Superstar Awards Long service awards Key Responsibilities: Responsible for keeping within the parameters and budgetary requisite set down for each contract. Ensuring signoff systems are up to date so operatives can record completed works. Maintaining databases of works inc. PPM planners, works lists etc. Booking in works with site/contacts, raising permits, completing pre-site forms where necessary. Handling and resolving operational queries. Supporting the billing of completed works each month, working to month end deadlines, handling commercial billing queries and providing supporting evidence as required. Ordering of consumables and equipment for the London team, ensuring PO numbers or Virtual Credit cards have been correctly raised and used against orders. Maintaining records of orders and being able to provide details of team spend to the Account Director. Logging of quotations raised by the team and ensuring all works to be billed have PO numbers which are logged on the correct documents for billing. Cover for annual leave of Ops Assistant and continual support to the Operations Managers within the London Commercial and wider SWC management team. Providing support to operatives where necessary, including booking in operatives holiday, ensuring delivery of works is unaffected and booking of hotels/transport for staff working away from home. Providing accurate and regular reports to the management on client performance Supporting personnel management, including staff recruitment, performance assessment, training, and mentoring for the central team. Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary. Developing a deep understanding of projects to gain insights into the scope of service delivery. Ensure all SWC and client systems, policies and procedures are adhered to. Ensure that all Health and Safety planning, including risk assessments, COSHH, PPE and Health and Safety Plans co-ordinated by Account Director. Assist with Site Audits Be a Health and Safety ambassador and take a proactive approach to Health and Safety Management and promote good habits and methods of work. Maintain records of RAMs, schedules, training certificates and H&S records via teams and any other shared platforms. Taking ownership of customer complaints, coordinating with resolution parties, and establishing effective communication between stakeholders. In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery. Identify any cost saving opportunities and service delivery innovations. Assist with creation of adverts for SWC vacancies to indeed or equivalent. Take responsibility for the provision of in-house training for the operational team. Will ensure that new starter inductions are carried out for operational team. Support the disciplinary/grievance procedures for the operational team as outlined in employee handbook. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work, to meet and where possible exceed the clients expectations. Additional customer focused responsibilities: Take responsibility of service delivery to ensure outstanding customer service to the client, customers, and visitors. Be a customer service champion and take a proactive approach to customer service management. Provide regular reports and attend planned and ad- hoc meetings with client representatives to ensure service delivery satisfaction. To understand the working relationship between SWC and the client to ensure all actions work to maintain the relationship. Develop customer service training across the SWC team. About You: Applicants must have the right to work in the UK Experience within the industry Experience in supporting a large team Experience in meeting client deadlines. Experience with using management tools such as Big Change, Concept, Salesforce Excellent communication skills, both written and verbal. The bulk of the job is communicating with clients and internal contacts. You must have the ability to communicate with people of all levels. Time Management Skills At times you will have conflicting priorities and will need to be able to prioritise your tasks effectively. You must have the ability to work well on your own, be self-sufficient and motivated whilst also being comfortable working as part of a team and following instruction. Ability to interact effectively at all levels with clients and staff, and to represent SWC in a competent and professional manner. Ability to assess capabilities and motivate staff to deliver the quality of work to meet and where possible exceed the clients expectations. Excellent organisational, planning and time management skills Logical thinking with creative problem-so
Are you a dynamic individual fluent in Italian and passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a difference? Are you ready to be part of a dedicated team that values diversity and excellence? If so, we have the perfect opportunity for you! We are seeking a Customer Service Representative (Italian speaking) to join our vibrant team in Wolverhampton. As a Customer Service Representative, you will ensure prompt responses to queries from end-users, EMEAA agencies, and Trade customers, addressing various concerns like order status, stock availability, pricing, product information, technical support, order discrepancies, claims, and account status. You will proactively handle and manage emails in your team mailboxes. Understanding and meeting customers' expectations is a priority for you, as is actively communicating with customers to keep them informed about their orders' progress up to shipment, thereby meeting service expectations. Logging complaints and quality issues on CRM falls within your responsibilities, as does collaborating closely with colleagues across departments and sister companies to integrate and align information and processes. Lastly, you manage the customer's active order book on a weekly basis. Hours of Work: Full Time, Permanent Customer Service Representative (Italian speaking) Requirements: Be fluent in Italian verbally/written (essential). Have knowledge of export and commercial invoicing (essential). Strong attention to detail (essential). Possess the ability to problem solve and work under pressure. Have excellent customer service and communication skills. Be proficient in MS Office Suites (desired). Experience of EFACS/Sage or alternative ERP systems (desired). CXone/Hubspot knowledge (desired). Enjoy working as part of a well-established team. Customer Service Representative (Italian speaking) Benefits: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model High 5 Employee Recognition Programme Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million-pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow. Ready to embark on a thrilling journey as a Customer Service Representative fluent in Italian? Don't hesitate apply now!
Apr 11, 2024
Full time
Are you a dynamic individual fluent in Italian and passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a difference? Are you ready to be part of a dedicated team that values diversity and excellence? If so, we have the perfect opportunity for you! We are seeking a Customer Service Representative (Italian speaking) to join our vibrant team in Wolverhampton. As a Customer Service Representative, you will ensure prompt responses to queries from end-users, EMEAA agencies, and Trade customers, addressing various concerns like order status, stock availability, pricing, product information, technical support, order discrepancies, claims, and account status. You will proactively handle and manage emails in your team mailboxes. Understanding and meeting customers' expectations is a priority for you, as is actively communicating with customers to keep them informed about their orders' progress up to shipment, thereby meeting service expectations. Logging complaints and quality issues on CRM falls within your responsibilities, as does collaborating closely with colleagues across departments and sister companies to integrate and align information and processes. Lastly, you manage the customer's active order book on a weekly basis. Hours of Work: Full Time, Permanent Customer Service Representative (Italian speaking) Requirements: Be fluent in Italian verbally/written (essential). Have knowledge of export and commercial invoicing (essential). Strong attention to detail (essential). Possess the ability to problem solve and work under pressure. Have excellent customer service and communication skills. Be proficient in MS Office Suites (desired). Experience of EFACS/Sage or alternative ERP systems (desired). CXone/Hubspot knowledge (desired). Enjoy working as part of a well-established team. Customer Service Representative (Italian speaking) Benefits: 33 days holiday (inclusive of Bank Holidays) Employee Assistance Programme Annual Incentive Plan Bonus Structure Life Assurance Health & Wellbeing Programme, including health cash plan and employee assistance Pension Plan High St Reward Scheme Refer a Friend Programme Free Parking Frequent Technology User Free Eye Care Flexible working model High 5 Employee Recognition Programme Meet the Organisation: Who We Are and What We Do Fortune Brands Innovations are a US-based company, listed on the New York Stock Exchange, that owns and develops a dynamic portfolio of brands for homes worldwide. Our specialist kitchen and bathroom division, Fortune Brands Water Innovations, is made up of leading luxury British brands, Shaws, Perrin & Rowe and Victoria + Albert, plus Riobel from Canada. We market these together under the House of Rohl name. In addition, Aqualisa completes our portfolio with its market-leading digital showering technology. Our brands are united by a belief in design, innovation and craftmanship, leading to beautiful and high-quality products. With manufacturing sites throughout the UK, and a House of Rohl showroom at the Design Centre in London, we currently employ over 600 people, dedicated to delivering excellent products and service throughout our supply chain. A new multi-million-pound state-of-the-art facility at the i54 Business Park in Wolverhampton will be completed later this year, generating exciting new opportunities across the business as we continue to grow. Ready to embark on a thrilling journey as a Customer Service Representative fluent in Italian? Don't hesitate apply now!