Upcoming Webinar: Unlocking the Power of Social Intent Data Register Now Solutions Architect London Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). We are looking for a Solutions Architect to support our awesome sales & customer success teams. You will be the technical counterpart to our North America Account Executive team, supporting our North American market. We are looking for someone who can be flexible with working hours, sometimes working in the UK evening. Our ideal candidate has previous experience in supporting sales & Customer Success teams with a deep understanding of marketing SaaS solutions and how they bring value to organizations. Being super comfortable in customer facing meetings and working collaboratively with their peers are mandatory. Responsibilities Reporting to our Solutions Architect leader, you will be responsible for primarily supporting our sales and Customer Success teams in North America. Work alongside Account Executives, as their product specialist and technical partner on Discovery Calls and Product Demos. Understand how to demonstrate customer strategic and tactical use-cases and requirements using the Oktopost platform. Answer Oktopost product questions and help prospects to fully understand the Oktopost product capabilities. Manage the infosec process from prospective customers. Manage the RFP process & proposals from prospective customers. Regularly meet with Oktopost Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation. Work with Account Executives during the sales cycle to ensure the delivery of knowledge of how Oktopost technology integrates with the prospects marketing technology stack and the value it brings. Successfully position our solution and understand the differences between Oktopost competitors. Work with our Product team and Product Marketing Manager to ensure an effective communication channel exists between our commercial teams and product teams. Equally that the revenue teams are supported with the relevant sales collateral. Requirements 2 years of tech/SaaS experience as a Solutions / Sales Engineer / Architect. Understanding of social networks and social media strategy for large organizations. Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs. Presentation skills with the ability to present to a variety of external audiences. Understanding of how APIs work in general. Experience with marketing technology such as Marketo, Eloqua, Hubspot, Pardot and CRMs such as and MS Dynamics. Ability to ask the right questions to uncover business needs and requirements. Experience and understanding of SaaS infosec and data privacy requirements for global businesses. Can't find the position you're looking for? We're always on the lookout for talented people to join Oktopost, feel free to send your resume to or drop us a line.
Apr 18, 2024
Full time
Upcoming Webinar: Unlocking the Power of Social Intent Data Register Now Solutions Architect London Oktopost is revolutionizing the way companies connect with their customers and audiences. We enable B2B marketers fully manage and optimize social media to drive their businesses forward in a scalable and measurable way. Leading B2B organizations all over the world such as ACI Worldwide, Snowflake and Fujitsu are using Oktopost to improve and understand their social presence in order to make better business decisions. We are a global, fast-paced, and innovative start up with offices in Ramat Gan, London, and Grand Rapids (MI). We are looking for a Solutions Architect to support our awesome sales & customer success teams. You will be the technical counterpart to our North America Account Executive team, supporting our North American market. We are looking for someone who can be flexible with working hours, sometimes working in the UK evening. Our ideal candidate has previous experience in supporting sales & Customer Success teams with a deep understanding of marketing SaaS solutions and how they bring value to organizations. Being super comfortable in customer facing meetings and working collaboratively with their peers are mandatory. Responsibilities Reporting to our Solutions Architect leader, you will be responsible for primarily supporting our sales and Customer Success teams in North America. Work alongside Account Executives, as their product specialist and technical partner on Discovery Calls and Product Demos. Understand how to demonstrate customer strategic and tactical use-cases and requirements using the Oktopost platform. Answer Oktopost product questions and help prospects to fully understand the Oktopost product capabilities. Manage the infosec process from prospective customers. Manage the RFP process & proposals from prospective customers. Regularly meet with Oktopost Account Executives to define a relationship that ensures seamless communication and coordination on all net new business generation. Work with Account Executives during the sales cycle to ensure the delivery of knowledge of how Oktopost technology integrates with the prospects marketing technology stack and the value it brings. Successfully position our solution and understand the differences between Oktopost competitors. Work with our Product team and Product Marketing Manager to ensure an effective communication channel exists between our commercial teams and product teams. Equally that the revenue teams are supported with the relevant sales collateral. Requirements 2 years of tech/SaaS experience as a Solutions / Sales Engineer / Architect. Understanding of social networks and social media strategy for large organizations. Experience presenting to Marketing and Social Media Professionals including Directors/VPs of Marketing and CMOs. Presentation skills with the ability to present to a variety of external audiences. Understanding of how APIs work in general. Experience with marketing technology such as Marketo, Eloqua, Hubspot, Pardot and CRMs such as and MS Dynamics. Ability to ask the right questions to uncover business needs and requirements. Experience and understanding of SaaS infosec and data privacy requirements for global businesses. Can't find the position you're looking for? We're always on the lookout for talented people to join Oktopost, feel free to send your resume to or drop us a line.
Hey you! Want to work for one of the fastest growing SaaS companies in the world? We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners. Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. So what are you waiting for? Apply today! Join 800+ global Docebians and change the way people learn. Are you ready to be a part of the learning revolution? About This Opportunity: We are actively seeking a VP of Information Security who embodies a mix of humility and entrepreneurial spirit. This role demands a professional who can effortlessly juggle project management, people leadership, and hands-on mentorship, all grounded in a robust understanding of cyber and information security. As a direct report to the CIO, you will play a critical role in guiding our organization through the nuances of information security governance & compliance, corporate IT security, product security, and cloud infrastructure security. This role is an exceptional opportunity for someone eager to make a meaningful impact in a dynamic and innovative environment. Reports to: Chief Information Officer Location: Toronto (CA) or London (UK) - Hybrid Responsibilities: Develop and implement a forward-thinking cybersecurity strategy, acting as a strategic advisor to senior leaders and identifying opportunities for innovation and growth. Cultivate and articulate a progressive vision for the company's future security landscape. Instill a culture of security throughout the organization via public speaking, training programs, and stringent accountability measures. Oversee and refine our security posture and roadmap, ensuring alignment with Docebo's business objectives and industry best practices. Collaborate with key stakeholders such as our CPO, CTO, and other executives to ensure the integrity of our products and systems. Champion adherence to and compliance with recognized industry security standards, conducting internal audits and coordinating with external auditors as necessary. Inspire and guide a high-performance cybersecurity team, setting clear objectives, and milestones, and maintaining accountability. Expand your expertise in our products, technologies, and systems to drive informed decisions. Manage security-related contractual and legal matters; author and maintain comprehensive internal and external policy and process documentation. Implement and track security metrics to ensure effectiveness and enable continuous optimization. Promote a culture of distributed security responsibility, improving training and awareness across the organization. Provide hands-on mentorship and support to your team, fostering a collaborative and inclusive environment. Prioritize and plan cybersecurity projects effectively, setting clear success criteria and detailed implementation plans. Engage in pragmatic collaboration with tech and product leaders, justifying cybersecurity initiatives with clear value, cost, and risk assessments. Represent Docebo in professional forums, including negotiations and interactions with industry peers, regulators, auditors, and other external stakeholders. Requirements: At least 8 years of relevant experience in technology and/or cybersecurity, including a minimum of 3 years in a senior leadership role. Recent experience in SaaS or Product Software Companies. Proven experience in scaling security practices in a rapidly growing organization. Hands-on experience with in-house software development teams, particularly in securing web and mobile applications, and in cloud environments. Broad expertise in both corporate IT security and product cybersecurity. Demonstrated ability to lead change and ensure the delivery of projects with a high standard of quality and timeliness. Deep knowledge of infrastructure security, with a strong focus on cloud-based security practices and technologies. AWS cloud expertise is preferred. Proven track record of growing and developing a team in tandem with fast-paced company growth. A business-first, solution-oriented mindset in security, extending beyond traditional risk and gap analysis. The capability to operate both in detail-oriented tasks and in developing overarching security strategies and frameworks. Strong regulatory knowledge, including familiarity with Privacy Laws, SOC2, ISO27001, and an understanding of the changing dynamics in AI. FedRamp experience is advantageous. Benefits & Perks -Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you -Employee Share Purchase Plan -Career progression/internal mobility opportunities -Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors) -WeWork partnership and "Work from Anywhere" program Hybrid Office Model We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are "hybrid." We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee's needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview. About Docebo Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs ( TSX: DCBO & NASDAQ: DCBO ), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process. Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today! Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) The e-mail should include a description of the requested accommodation and the position you're applying for or interested in.
Apr 18, 2024
Full time
Hey you! Want to work for one of the fastest growing SaaS companies in the world? We're building the next generation of learning software that companies like AWS, Netflix, Opentable and L'Oreal rely on to deliver training We believe learning is for everyone, and that we all have something we can learn from each other. We rely on one another to continuously innovate our products and processes to create an exceptional experience for our employees, customers and partners. Still not sure? We are a culture where values are at the center of everything we do. We also embody what we call the Docebo Heart. We trust our teammates, assume the best of one another, and also hold space for all the differences that make us better. So what are you waiting for? Apply today! Join 800+ global Docebians and change the way people learn. Are you ready to be a part of the learning revolution? About This Opportunity: We are actively seeking a VP of Information Security who embodies a mix of humility and entrepreneurial spirit. This role demands a professional who can effortlessly juggle project management, people leadership, and hands-on mentorship, all grounded in a robust understanding of cyber and information security. As a direct report to the CIO, you will play a critical role in guiding our organization through the nuances of information security governance & compliance, corporate IT security, product security, and cloud infrastructure security. This role is an exceptional opportunity for someone eager to make a meaningful impact in a dynamic and innovative environment. Reports to: Chief Information Officer Location: Toronto (CA) or London (UK) - Hybrid Responsibilities: Develop and implement a forward-thinking cybersecurity strategy, acting as a strategic advisor to senior leaders and identifying opportunities for innovation and growth. Cultivate and articulate a progressive vision for the company's future security landscape. Instill a culture of security throughout the organization via public speaking, training programs, and stringent accountability measures. Oversee and refine our security posture and roadmap, ensuring alignment with Docebo's business objectives and industry best practices. Collaborate with key stakeholders such as our CPO, CTO, and other executives to ensure the integrity of our products and systems. Champion adherence to and compliance with recognized industry security standards, conducting internal audits and coordinating with external auditors as necessary. Inspire and guide a high-performance cybersecurity team, setting clear objectives, and milestones, and maintaining accountability. Expand your expertise in our products, technologies, and systems to drive informed decisions. Manage security-related contractual and legal matters; author and maintain comprehensive internal and external policy and process documentation. Implement and track security metrics to ensure effectiveness and enable continuous optimization. Promote a culture of distributed security responsibility, improving training and awareness across the organization. Provide hands-on mentorship and support to your team, fostering a collaborative and inclusive environment. Prioritize and plan cybersecurity projects effectively, setting clear success criteria and detailed implementation plans. Engage in pragmatic collaboration with tech and product leaders, justifying cybersecurity initiatives with clear value, cost, and risk assessments. Represent Docebo in professional forums, including negotiations and interactions with industry peers, regulators, auditors, and other external stakeholders. Requirements: At least 8 years of relevant experience in technology and/or cybersecurity, including a minimum of 3 years in a senior leadership role. Recent experience in SaaS or Product Software Companies. Proven experience in scaling security practices in a rapidly growing organization. Hands-on experience with in-house software development teams, particularly in securing web and mobile applications, and in cloud environments. Broad expertise in both corporate IT security and product cybersecurity. Demonstrated ability to lead change and ensure the delivery of projects with a high standard of quality and timeliness. Deep knowledge of infrastructure security, with a strong focus on cloud-based security practices and technologies. AWS cloud expertise is preferred. Proven track record of growing and developing a team in tandem with fast-paced company growth. A business-first, solution-oriented mindset in security, extending beyond traditional risk and gap analysis. The capability to operate both in detail-oriented tasks and in developing overarching security strategies and frameworks. Strong regulatory knowledge, including familiarity with Privacy Laws, SOC2, ISO27001, and an understanding of the changing dynamics in AI. FedRamp experience is advantageous. Benefits & Perks -Generous Vacation Policy, plus 2 extra floating holidays to use for religious or cultural events that matter to you -Employee Share Purchase Plan -Career progression/internal mobility opportunities -Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors) -WeWork partnership and "Work from Anywhere" program Hybrid Office Model We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are "hybrid." We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee's needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview. About Docebo Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs ( TSX: DCBO & NASDAQ: DCBO ), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process. Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined and manifested in everything we do - Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact. If this sounds like you, now is your time to join one of the fastest-growing learning technology companies on the market. Apply today! Docebo is an Equal Employment Opportunity employer. We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. Any individuals requiring a reasonable accommodation to assist with their job search or application for employment should send an e-mail to recruiting_accommodations (at) The e-mail should include a description of the requested accommodation and the position you're applying for or interested in.
Position: German Speaking Sales Executive Location: Telford, hybrid Employment Type: Permanent Salary: £30,000 - £40,000 (DOE) + Commission Are you a dynamic, goal-oriented individual with a passion for sales and a flair for customer service? Do you speak fluent German and thrive in a fast-paced environment? If so, we have the perfect opportunity for you! This international company are a leading player in their industry with a strong presence in the DACH market. They are dedicated to providing innovative solutions to their customers, and we're looking for a Sales Executive to help them expand their reach and maintain exceptional relationships with their existing clients. Role and Responsibilities: As a Sales Executive, your role will be diverse and exciting, encompassing elements of sales, customer service, and account management. Your primary responsibilities will include: Sales Growth: Actively targeting and expanding our presence in the DACH market through prospecting, lead generation, and effective sales strategies. Customer Service: Providing excellent customer service to both new and existing clients, ensuring their needs are met and exceeded. Account Management: Building and nurturing strong, long-lasting relationships with our client s existing customers, ensuring their satisfaction and loyalty. Occasional Travel: You'll have the exciting opportunity to represent this company at trade shows and events in Germany, further strengthening our market position and connecting with potential clients face-to-face. What We're Looking For: To succeed in this role, you should have: Fluency in German: Strong written and verbal communication skills in German are essential. Sales Drive: A passion for sales and a track record of achieving or exceeding targets. Customer Focus: Dedication to providing exceptional customer service and maintaining positive client relationships. Adaptability: The ability to thrive in a fast-paced, dynamic environment. Team Player: A collaborative mindset to work effectively within our sales and customer service teams. If you're ready to take your career to the next level and be a vital part of our client's success story, we want to hear from you! If interested, please apply or send your CV direct to
Apr 18, 2024
Full time
Position: German Speaking Sales Executive Location: Telford, hybrid Employment Type: Permanent Salary: £30,000 - £40,000 (DOE) + Commission Are you a dynamic, goal-oriented individual with a passion for sales and a flair for customer service? Do you speak fluent German and thrive in a fast-paced environment? If so, we have the perfect opportunity for you! This international company are a leading player in their industry with a strong presence in the DACH market. They are dedicated to providing innovative solutions to their customers, and we're looking for a Sales Executive to help them expand their reach and maintain exceptional relationships with their existing clients. Role and Responsibilities: As a Sales Executive, your role will be diverse and exciting, encompassing elements of sales, customer service, and account management. Your primary responsibilities will include: Sales Growth: Actively targeting and expanding our presence in the DACH market through prospecting, lead generation, and effective sales strategies. Customer Service: Providing excellent customer service to both new and existing clients, ensuring their needs are met and exceeded. Account Management: Building and nurturing strong, long-lasting relationships with our client s existing customers, ensuring their satisfaction and loyalty. Occasional Travel: You'll have the exciting opportunity to represent this company at trade shows and events in Germany, further strengthening our market position and connecting with potential clients face-to-face. What We're Looking For: To succeed in this role, you should have: Fluency in German: Strong written and verbal communication skills in German are essential. Sales Drive: A passion for sales and a track record of achieving or exceeding targets. Customer Focus: Dedication to providing exceptional customer service and maintaining positive client relationships. Adaptability: The ability to thrive in a fast-paced, dynamic environment. Team Player: A collaborative mindset to work effectively within our sales and customer service teams. If you're ready to take your career to the next level and be a vital part of our client's success story, we want to hear from you! If interested, please apply or send your CV direct to
Job Description Role: Customer Experience Manager Reports To: Head of Customer Services Location: This is an office role based in a converted manor house in Liphook Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri Rocksteady: The largest and fastest growing Rock School in the world. Rocksteady have been delivering progressive and inclusive music lessons for over 15 years, sending passionate musicians into schools to teach primary school children how to perform music in a band. Our Vision: To transform music education, for the next generation, globally. Our Mission: Empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills. Purpose: At Rocksteady, our kids' experience is what matters most to us. The Customer Experience Manager has overall responsibility and accountable for providing effective leadership which inspires and motives a high performing mindset and delivers first class, service excellence, to all our customers. Effectively managing multiple workstreams, to the highest quality. Analysing data, reviewing the customer journey and the challenges they may face on a daily basis, proactively looks at ways we can improve the overall customer experience. Essential Duties: Positively engage with the Customer Services Strategy and be accountable for the team's engagement, performance and the customer experience. Currently manages a small team consisting of two Team Leaders and two Customer Experience Executives. To ensure we have the right people hired, who have a high performing mindset, and who are effectively trained, developed, and supported, who put the customer first, and delivers service excellence, every time. Analyses key data comprising of customer complaints, NPS, C-Sat, Trust Pilot, call reasons and refunds/credits to really understand the customer journey and proactively presents suggestions for improvement and helps support implementation of these changes. Ensures we have a clear quality framework, across all our channels, which drives service excellence. Ensure we have effective, up-to-date processes which put the customer at the heart, and which reduce escalations. Ensure we utilise our Zendesk technology (customer helpdesk and ticketing system) effectively, ensuring we are communicating effectively with our customers whilst making it easy and providing full support to our Customer Services Advisors. To ensure we achieve our key KPIs/SLAs, throughout our omni channel set up, and our team's performance is managed effectively. To ensure our team are engaged, by supporting, listening, and working with the team to drive improvements. Deliver effective, regular, 121's and coaching sessions, measuring the team's performance and progression against our development and training plans. Have a continuous improvement mindset, and encouraging this within the team, to drive efficiencies, improve processes/systems and ensure that we provide the best possible journey for our customers. Effectively manage escalated, complex, customer situations when required, ensuring a positive outcome and experience for our customers. Occasionally stand in for the team Leaders to help cover holidays/absence. Maintain a high level of knowledge about rocksteady products and services. Adhere to Rocksteady company policies and procedures. Skills and Experience Passionate about people development and putting the customer at heart of everything. Significant experience leading Team Leaders, within a similar, office based, environment. Continuous improvement experience essential and knowledge of CI frameworks Computer literate and experience managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred but not essential) Effective Leadership - The ability to engage, motivate, and foster potential, utilising emotional intelligence. Evidence of effective performance management and setting quality standards Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment. Excellent written and verbal communication skills. Effective analytical skills and presentation skills. Experience in writing processes. A positive and enthusiastic approach to work and a great team player Benefits Full-time, permanent, position 25 days holiday plus bank holidays Annual staff bonus Work in our office which is a beautiful, converted manor house in rural Hampshire with vast grounds complete with its own lake and orchard. Free onsite parking Personal development opportunities Benefits package including discounts on everyday purchases, free 24/7 GP service and more. Fun - through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year. Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK. Additional Information We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment. As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here. If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check. It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police. Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background. To find out more about Rocksteady, check out our website View our Privacy Policy for details on how we manage your personal data.
Apr 18, 2024
Full time
Job Description Role: Customer Experience Manager Reports To: Head of Customer Services Location: This is an office role based in a converted manor house in Liphook Hours: Full-time position; 35 hours per week; various shifts between 8.00am-8.00pm Mon-Thurs, 8.00am to 6.00pm Fri Rocksteady: The largest and fastest growing Rock School in the world. Rocksteady have been delivering progressive and inclusive music lessons for over 15 years, sending passionate musicians into schools to teach primary school children how to perform music in a band. Our Vision: To transform music education, for the next generation, globally. Our Mission: Empower as many children as possible and transform their lives through progressive and inclusive music education which directly improves their wellbeing, confidence, and life skills. Purpose: At Rocksteady, our kids' experience is what matters most to us. The Customer Experience Manager has overall responsibility and accountable for providing effective leadership which inspires and motives a high performing mindset and delivers first class, service excellence, to all our customers. Effectively managing multiple workstreams, to the highest quality. Analysing data, reviewing the customer journey and the challenges they may face on a daily basis, proactively looks at ways we can improve the overall customer experience. Essential Duties: Positively engage with the Customer Services Strategy and be accountable for the team's engagement, performance and the customer experience. Currently manages a small team consisting of two Team Leaders and two Customer Experience Executives. To ensure we have the right people hired, who have a high performing mindset, and who are effectively trained, developed, and supported, who put the customer first, and delivers service excellence, every time. Analyses key data comprising of customer complaints, NPS, C-Sat, Trust Pilot, call reasons and refunds/credits to really understand the customer journey and proactively presents suggestions for improvement and helps support implementation of these changes. Ensures we have a clear quality framework, across all our channels, which drives service excellence. Ensure we have effective, up-to-date processes which put the customer at the heart, and which reduce escalations. Ensure we utilise our Zendesk technology (customer helpdesk and ticketing system) effectively, ensuring we are communicating effectively with our customers whilst making it easy and providing full support to our Customer Services Advisors. To ensure we achieve our key KPIs/SLAs, throughout our omni channel set up, and our team's performance is managed effectively. To ensure our team are engaged, by supporting, listening, and working with the team to drive improvements. Deliver effective, regular, 121's and coaching sessions, measuring the team's performance and progression against our development and training plans. Have a continuous improvement mindset, and encouraging this within the team, to drive efficiencies, improve processes/systems and ensure that we provide the best possible journey for our customers. Effectively manage escalated, complex, customer situations when required, ensuring a positive outcome and experience for our customers. Occasionally stand in for the team Leaders to help cover holidays/absence. Maintain a high level of knowledge about rocksteady products and services. Adhere to Rocksteady company policies and procedures. Skills and Experience Passionate about people development and putting the customer at heart of everything. Significant experience leading Team Leaders, within a similar, office based, environment. Continuous improvement experience essential and knowledge of CI frameworks Computer literate and experience managing customer interactions through omni channels i.e., calls, emails, chat, social. (Zendesk experience preferred but not essential) Effective Leadership - The ability to engage, motivate, and foster potential, utilising emotional intelligence. Evidence of effective performance management and setting quality standards Ability to prioritise multiple tasks, remain agile, and work in a fast-paced environment. Excellent written and verbal communication skills. Effective analytical skills and presentation skills. Experience in writing processes. A positive and enthusiastic approach to work and a great team player Benefits Full-time, permanent, position 25 days holiday plus bank holidays Annual staff bonus Work in our office which is a beautiful, converted manor house in rural Hampshire with vast grounds complete with its own lake and orchard. Free onsite parking Personal development opportunities Benefits package including discounts on everyday purchases, free 24/7 GP service and more. Fun - through annual staff away-day, Christmas party and opportunities to socialise with other like-minded and passionate individuals throughout the year. Opportunities to work with the Rocksteady Foundation, reaching children and young people in charities and support groups across the UK. Additional Information We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment. As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975. You can find out more about our policy on recruitment of ex-offenders here. If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check. It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police. Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background. To find out more about Rocksteady, check out our website View our Privacy Policy for details on how we manage your personal data.
HR Business Partner/Deputy HR Manager The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Due to continued expansion of their European Headquarters an opportunity has arisen for a talented HR Business Partner/Deputy HR Manager to join their team. The HR Business Partner/Deputy HR Manager will be responsible for ensuring best practice, on a Europe wide basis, on issues relating to; Employment Recruitment Health and Safety Training & Development Benefits and employee relations The minutia of the role will include; Supporting management on day to day HR issues recruitment and staffing Employee orientation, development, and training. Developing policies in line with employment legislation Training administration Employee relations, employee services and counselling Assisting with HR reports Administering the employee reward and recognition scheme Assisting on the disciplinary process and procedure when necessary Appraisals and Probationary Reviews The CANDIDATE The successful HR Business Partner/Deputy HR Manager professional who enjoys working in a busy fast paced role - allied to the desire, ability and confidence to forge a career within a market leading organisation. The right candidate will have; Experience of working within HR at this level Background within manufacturing/engineering/ ISO environment is desirable Knowledge of overseas employment contracts Willing to work on site - no hybrid option is available Salary: Depending on Experience PACKAGE includes; Enhanced Pension Health Care Dental Care Life Insurance Critical Illness Cover Gym Membership Etc. All from start date Location: South Lincolnshire, Rutland, North Cambridgeshire This role is commutable from: Cambridge Huntingdon Peterborough Stamford Grantham Newark Nottingham Northampton Leicester Corby Kettering Market Harborough Melton Mowbray Oakham Spalding St. Neots Spalding Bourne Wisbech Sleaford Lincoln Alternative Titles: HR Manager, HR Officer, Human Resources Business Partner, HR Executive, HR Business Partner, Deputy HR Manager, Personnel Officer, Personnel Manager Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Apr 17, 2024
Full time
HR Business Partner/Deputy HR Manager The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Due to continued expansion of their European Headquarters an opportunity has arisen for a talented HR Business Partner/Deputy HR Manager to join their team. The HR Business Partner/Deputy HR Manager will be responsible for ensuring best practice, on a Europe wide basis, on issues relating to; Employment Recruitment Health and Safety Training & Development Benefits and employee relations The minutia of the role will include; Supporting management on day to day HR issues recruitment and staffing Employee orientation, development, and training. Developing policies in line with employment legislation Training administration Employee relations, employee services and counselling Assisting with HR reports Administering the employee reward and recognition scheme Assisting on the disciplinary process and procedure when necessary Appraisals and Probationary Reviews The CANDIDATE The successful HR Business Partner/Deputy HR Manager professional who enjoys working in a busy fast paced role - allied to the desire, ability and confidence to forge a career within a market leading organisation. The right candidate will have; Experience of working within HR at this level Background within manufacturing/engineering/ ISO environment is desirable Knowledge of overseas employment contracts Willing to work on site - no hybrid option is available Salary: Depending on Experience PACKAGE includes; Enhanced Pension Health Care Dental Care Life Insurance Critical Illness Cover Gym Membership Etc. All from start date Location: South Lincolnshire, Rutland, North Cambridgeshire This role is commutable from: Cambridge Huntingdon Peterborough Stamford Grantham Newark Nottingham Northampton Leicester Corby Kettering Market Harborough Melton Mowbray Oakham Spalding St. Neots Spalding Bourne Wisbech Sleaford Lincoln Alternative Titles: HR Manager, HR Officer, Human Resources Business Partner, HR Executive, HR Business Partner, Deputy HR Manager, Personnel Officer, Personnel Manager Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
HR Business Partner/Deputy HR Manager The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Due to continued expansion of their European Headquarters an opportunity has arisen for a talented HR Business Partner/Deputy HR Manager to join their team. The HR Business Partner/Deputy HR Manager will be responsible for ensuring best practice, on a Europe wide basis, on issues relating to; Employment Recruitment Health and Safety Training & Development Benefits and employee relations The minutia of the role will include; Supporting management on day to day HR issues recruitment and staffing Employee orientation, development, and training. Developing policies in line with employment legislation Training administration Employee relations, employee services and counselling Assisting with HR reports Administering the employee reward and recognition scheme Assisting on the disciplinary process and procedure when necessary Appraisals and Probationary Reviews The CANDIDATE The successful HR Business Partner/Deputy HR Manager professional who enjoys working in a busy fast paced role - allied to the desire, ability and confidence to forge a career within a market leading organisation. The right candidate will have; Experience of working within HR at this level Background within manufacturing/engineering/ ISO environment is desirable Knowledge of overseas employment contracts Willing to work on site - no hybrid option is available Salary: Depending on Experience PACKAGE includes; Enhanced Pension Health Care Dental Care Life Insurance Critical Illness Cover Gym Membership Etc. All from start date Location: South Lincolnshire, Rutland, North Cambridgeshire This role is commutable from: Cambridge Huntingdon Peterborough Stamford Grantham Newark Nottingham Northampton Leicester Corby Kettering Market Harborough Melton Mowbray Oakham Spalding St. Neots Spalding Bourne Wisbech Sleaford Lincoln Alternative Titles: HR Manager, HR Officer, Human Resources Business Partner, HR Executive, HR Business Partner, Deputy HR Manager, Personnel Officer, Personnel Manager Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Apr 17, 2024
Full time
HR Business Partner/Deputy HR Manager The COMPANY Our client is a well established Global manufacturer of power generation/turbines/combustion to a myriad of industries including Marine, Petrochemical, Waste to Energy, Hospitals, Education, Offshore Oil & Gas, Power Generation, etc. Their market leading comprehensive product range means that they have gained an enviable global reputation synonymous with excellence in the countries that utilise their products/services. We are proud to be an integral part of their ongoing expansion, providing them with suitable local staff to complement their outstanding existing team. The ROLE Due to continued expansion of their European Headquarters an opportunity has arisen for a talented HR Business Partner/Deputy HR Manager to join their team. The HR Business Partner/Deputy HR Manager will be responsible for ensuring best practice, on a Europe wide basis, on issues relating to; Employment Recruitment Health and Safety Training & Development Benefits and employee relations The minutia of the role will include; Supporting management on day to day HR issues recruitment and staffing Employee orientation, development, and training. Developing policies in line with employment legislation Training administration Employee relations, employee services and counselling Assisting with HR reports Administering the employee reward and recognition scheme Assisting on the disciplinary process and procedure when necessary Appraisals and Probationary Reviews The CANDIDATE The successful HR Business Partner/Deputy HR Manager professional who enjoys working in a busy fast paced role - allied to the desire, ability and confidence to forge a career within a market leading organisation. The right candidate will have; Experience of working within HR at this level Background within manufacturing/engineering/ ISO environment is desirable Knowledge of overseas employment contracts Willing to work on site - no hybrid option is available Salary: Depending on Experience PACKAGE includes; Enhanced Pension Health Care Dental Care Life Insurance Critical Illness Cover Gym Membership Etc. All from start date Location: South Lincolnshire, Rutland, North Cambridgeshire This role is commutable from: Cambridge Huntingdon Peterborough Stamford Grantham Newark Nottingham Northampton Leicester Corby Kettering Market Harborough Melton Mowbray Oakham Spalding St. Neots Spalding Bourne Wisbech Sleaford Lincoln Alternative Titles: HR Manager, HR Officer, Human Resources Business Partner, HR Executive, HR Business Partner, Deputy HR Manager, Personnel Officer, Personnel Manager Mana Resourcing is a specialist recruitment company working within the Engineering, Sales, IT and Commercial sectors. We are established to service and support the recruitment requirements of modern businesses and candidates alike. INAND1
Vacancy Type Permanent/Full Time Salary £57,116 to £65,872 (London: £60,515 to £69,272, includes London Weighting) (R6) Location Any of the Heritage Fund's offices in the UK (Hybrid Working) Application Deadline Thursday, April 18, 2024 Job Summary The National Lottery Heritage Fund As the largest funder for the UK's heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future. The National Lottery Heritage Fund is the largest funder of the UK's heritage. The projects we fund createlasting and positive change for people and communities and we believe that heritage has a crucial role to play in contributing to a more equal society. We are currently recruiting for a full time Head of Strategy on a permanent contract based in any of the Heritage Fund's offices in the UK. The primary purpose of this post is to lead The National Lottery Heritage Fund's strategy function. Reporting to the Director of Strategy and Innovation, and working closely with the Executive Team, you will be responsible for driving forward strategy development, implementation and direction setting. You will contribute to corporate planning, ensuring that our three-year Delivery Plans take account of the organisational strategic priorities and are aligned with long-term strategy. You will provide high-level guidance and recommendations to decision makers, primarily the Board and Executive Team, and lead on strategic planning activity, including implementation of the Heritage Fund's new strategy Heritage 2033 , the development of new strategic positioning and emphases as the Heritage Fund moves through the first 3 Year Delivery Plan, leading stakeholder and internal engagement with the strategic planning and direction setting process. You will support the Chief Executive in corporate initiatives needed to deliver Heritage 2033. If you are excited about helping ensure that heritage is inclusive and accessible to everyone, for now and future generations, then we want to hear from you. Applications close on 18 April 2024. Interviews are expected to take place on 8 May 2024. Our Values Our Values and Behaviours sit at the heart of our work and are central to how we recruit. How you demonstrate our Values is just as important to us as your skills and experience. Inclusive of all aspects of heritage, people and communities Ambitious for our people, communities and heritage Collaborative by working and learning together Trusted for our integrity, expertise and judgement Flexible Working The National Lottery Heritage Fund has offices all over the UK and we champion a flexible approach to working where this supports our business needs. We have formally adopted a hybrid working approach. This means that most employees will work from their contracted Heritage Fund office twice a week at minimum. Time spent on site visits to projects or other meetings based at another Heritage Fund or external office are counted as part of those two days. The other days in the week employees may work from home. Disability Confident Employer We guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy. We always endeavour to make reasonable adjustments and special requirements can be discussed and arranged before an interview. The National Lottery Heritage Fund pledges to provide an inclusive working and learning environment for our people which prioritises fairness, equality, diversity and inclusion as well as dignity and respect for all. We will create a workspace where intimidation, discrimination, harassment, bullying and victimisation are not tolerated and actively prevented and opposed. Job Profile Head of Strategy - Job Information Pack
Apr 17, 2024
Full time
Vacancy Type Permanent/Full Time Salary £57,116 to £65,872 (London: £60,515 to £69,272, includes London Weighting) (R6) Location Any of the Heritage Fund's offices in the UK (Hybrid Working) Application Deadline Thursday, April 18, 2024 Job Summary The National Lottery Heritage Fund As the largest funder for the UK's heritage, our vision is for heritage to be valued, cared for and sustained for everyone, now and in the future. The National Lottery Heritage Fund is the largest funder of the UK's heritage. The projects we fund createlasting and positive change for people and communities and we believe that heritage has a crucial role to play in contributing to a more equal society. We are currently recruiting for a full time Head of Strategy on a permanent contract based in any of the Heritage Fund's offices in the UK. The primary purpose of this post is to lead The National Lottery Heritage Fund's strategy function. Reporting to the Director of Strategy and Innovation, and working closely with the Executive Team, you will be responsible for driving forward strategy development, implementation and direction setting. You will contribute to corporate planning, ensuring that our three-year Delivery Plans take account of the organisational strategic priorities and are aligned with long-term strategy. You will provide high-level guidance and recommendations to decision makers, primarily the Board and Executive Team, and lead on strategic planning activity, including implementation of the Heritage Fund's new strategy Heritage 2033 , the development of new strategic positioning and emphases as the Heritage Fund moves through the first 3 Year Delivery Plan, leading stakeholder and internal engagement with the strategic planning and direction setting process. You will support the Chief Executive in corporate initiatives needed to deliver Heritage 2033. If you are excited about helping ensure that heritage is inclusive and accessible to everyone, for now and future generations, then we want to hear from you. Applications close on 18 April 2024. Interviews are expected to take place on 8 May 2024. Our Values Our Values and Behaviours sit at the heart of our work and are central to how we recruit. How you demonstrate our Values is just as important to us as your skills and experience. Inclusive of all aspects of heritage, people and communities Ambitious for our people, communities and heritage Collaborative by working and learning together Trusted for our integrity, expertise and judgement Flexible Working The National Lottery Heritage Fund has offices all over the UK and we champion a flexible approach to working where this supports our business needs. We have formally adopted a hybrid working approach. This means that most employees will work from their contracted Heritage Fund office twice a week at minimum. Time spent on site visits to projects or other meetings based at another Heritage Fund or external office are counted as part of those two days. The other days in the week employees may work from home. Disability Confident Employer We guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy. We always endeavour to make reasonable adjustments and special requirements can be discussed and arranged before an interview. The National Lottery Heritage Fund pledges to provide an inclusive working and learning environment for our people which prioritises fairness, equality, diversity and inclusion as well as dignity and respect for all. We will create a workspace where intimidation, discrimination, harassment, bullying and victimisation are not tolerated and actively prevented and opposed. Job Profile Head of Strategy - Job Information Pack
Job Title: Customer Account Co-ordinator Location : Wisbech Salary: Competitive Job Type: Full-time, permanent Who Are Knowles: We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider. Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK. Today we are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that's not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities. This ethos is demonstrated by our commitment to a continual investment program; today this includes producing our own renewable energy and running a fleet of some of the most efficient vehicles available in order to offset our environmental impact. The Role: Ensure effective customer service levels are upheld through effective execution and communication of customer requirements to the transport teams, including internal and external transportation stakeholders Provide strong planning and administration of the systems, and the best customer service possible Writing reports and producing information for daily, weekly and monthly meetings when relevant to understand the trend of customer satisfaction and make suggestions for increasing the customer satisfaction rating Good UK geographical knowledge Attend customer meetings on a planned and ad hoc basis to maintain good levels of communication Regularly reporting into Head of Warehouse Operations Requirements Minimum of 1 years' experience in a fast paced transport or logistics environment Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams Maintaining standards of H&S, hygiene and security in the work environment Strong PC based knowledge including Excel spreadsheet, Microsoft word, Power-point and transport IT Excellent written, numeracy and accurate data entry skills and strong attention to detail Good communication skills, responds to enquiries via telephone & email providing support for both internal and external contacts Tenacious individual with the ability to think on your feet, confident when making decisions and can challenge to resolve issues Punctual and reliable in approach to work, flexible and adaptable to fit into different teams and environments. Reliable in your approach to work and adaptable to fit into different teams and environments Highly organised, self-sufficient and able to work on own initiative, with ability to multi task, work in a fast paced environment to tight deadlines Own transport, full UK driving licence and ability to make your own way to work Role: Safety Management Systems Ensure that safe management systems are in place, including the following: Method statement / SSOW reviews Support with company preparation for audits Updates systems on QSH-related legislation as advised by QSH Manager Communication Ensure effective and efficient customer service levels are maintained Communicate clearly maintaining a positive and professional attitude towards customers at all times Carry out general administration tasks and aid in the accuracy of paperwork Acknowledging and resolving customer complaints, promptly through various channels Maintaining records of customer's deliveries, discrepancies, comments and queries Encouraging team work by displaying the correct behaviours towards all members of the team Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics Ltd teams If this is you please click Apply and attach your CV and we will be in touch. Candidates with experience or relevant job titles of; Sales, Sales Negotiator, B2B Sales, Business Development Manager, Sales, Key Account Manager, Account Manager, Business to Business Sales, Client Account Manager, Business and Account Executive, New Business Sales Executive, Lead Generation Sales, Sales Executive, Sales Assistant, Sales Manager, Direct Sales, Senior Sales Manager, Account Director will all be considered.
Apr 17, 2024
Full time
Job Title: Customer Account Co-ordinator Location : Wisbech Salary: Competitive Job Type: Full-time, permanent Who Are Knowles: We have undoubtedly come a long way since 1932 when Gerald Knowles started off with just one vehicle as a pure and simple distribution provider. Over the years strong and courageous leadership has led Knowles to become a premium provider across a wide range of logistical services all over the UK. Today we are trusted by some of the biggest and well-known businesses in the country to offer a broad range of warehousing and distribution services. Our focus today is epitomised by a drive to deliver the most efficient, high-quality logistics solutions to our customers, with long term benefits for both parties. We aim to carry out our operations sustainably and that's not just in minimising our environmental impacts, but by examining efficiencies across the business and fully embracing development opportunities. This ethos is demonstrated by our commitment to a continual investment program; today this includes producing our own renewable energy and running a fleet of some of the most efficient vehicles available in order to offset our environmental impact. The Role: Ensure effective customer service levels are upheld through effective execution and communication of customer requirements to the transport teams, including internal and external transportation stakeholders Provide strong planning and administration of the systems, and the best customer service possible Writing reports and producing information for daily, weekly and monthly meetings when relevant to understand the trend of customer satisfaction and make suggestions for increasing the customer satisfaction rating Good UK geographical knowledge Attend customer meetings on a planned and ad hoc basis to maintain good levels of communication Regularly reporting into Head of Warehouse Operations Requirements Minimum of 1 years' experience in a fast paced transport or logistics environment Lead by example to motivate, inspire and encourage teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics teams Maintaining standards of H&S, hygiene and security in the work environment Strong PC based knowledge including Excel spreadsheet, Microsoft word, Power-point and transport IT Excellent written, numeracy and accurate data entry skills and strong attention to detail Good communication skills, responds to enquiries via telephone & email providing support for both internal and external contacts Tenacious individual with the ability to think on your feet, confident when making decisions and can challenge to resolve issues Punctual and reliable in approach to work, flexible and adaptable to fit into different teams and environments. Reliable in your approach to work and adaptable to fit into different teams and environments Highly organised, self-sufficient and able to work on own initiative, with ability to multi task, work in a fast paced environment to tight deadlines Own transport, full UK driving licence and ability to make your own way to work Role: Safety Management Systems Ensure that safe management systems are in place, including the following: Method statement / SSOW reviews Support with company preparation for audits Updates systems on QSH-related legislation as advised by QSH Manager Communication Ensure effective and efficient customer service levels are maintained Communicate clearly maintaining a positive and professional attitude towards customers at all times Carry out general administration tasks and aid in the accuracy of paperwork Acknowledging and resolving customer complaints, promptly through various channels Maintaining records of customer's deliveries, discrepancies, comments and queries Encouraging team work by displaying the correct behaviours towards all members of the team Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the Knowles Logistics Ltd teams If this is you please click Apply and attach your CV and we will be in touch. Candidates with experience or relevant job titles of; Sales, Sales Negotiator, B2B Sales, Business Development Manager, Sales, Key Account Manager, Account Manager, Business to Business Sales, Client Account Manager, Business and Account Executive, New Business Sales Executive, Lead Generation Sales, Sales Executive, Sales Assistant, Sales Manager, Direct Sales, Senior Sales Manager, Account Director will all be considered.
Store Manager Muswell Hill, London Fantastic Opportunity to join a growing charity retailer Salary up to 26,750 per annum dependant on experience plus benefits including bonus. My client is a well-established, growing charity retailer. They currently have an exciting opportunity to join them in the position of Store Manager to manage their successful store based in Muswell Hill. As the Shop Manager your primary responsibility is to maximise income generation and ensure all targets are met and exceeded. Responsibilities: You will work closely with the Area Manager so they can understand your stock requirements and be responsible for overseeing the maintenance and health & safety of the shop. Responsible for the smooth running of the store in accordance with company guidelines Deliver annual store financial and contribution targets. Deliver against store KPI's. Lead and develop your team. Recruitment and selection of new team members. Visual merchandising the store, maximising all opportunities. Driving new business into the store. Liasing with the local community. Recruiting volunteers for the store. Experience required: Previous Store Manager experience within charity or retail. Have the ability to engage customers through outstanding communication, questioning and listening skills. KPI aware and driven. Experience of working to targets in a customer focused environment. Energy, drive and a positive can-do attitude. Flexible to cover store opening hours and weekends. Proven track record of successful delivery of a high growth, profitable operation. Experience in managing a large team of volunteers, including recruitment and development, as well as excellent customer service and supporter relationship building skills. An understanding of charity retail would be a distinct advantage and a passion for the charity sector. If you are interested in working for a leading charity retailer who truly values their teams then please apply today with your cv and covering letter. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Apr 17, 2024
Full time
Store Manager Muswell Hill, London Fantastic Opportunity to join a growing charity retailer Salary up to 26,750 per annum dependant on experience plus benefits including bonus. My client is a well-established, growing charity retailer. They currently have an exciting opportunity to join them in the position of Store Manager to manage their successful store based in Muswell Hill. As the Shop Manager your primary responsibility is to maximise income generation and ensure all targets are met and exceeded. Responsibilities: You will work closely with the Area Manager so they can understand your stock requirements and be responsible for overseeing the maintenance and health & safety of the shop. Responsible for the smooth running of the store in accordance with company guidelines Deliver annual store financial and contribution targets. Deliver against store KPI's. Lead and develop your team. Recruitment and selection of new team members. Visual merchandising the store, maximising all opportunities. Driving new business into the store. Liasing with the local community. Recruiting volunteers for the store. Experience required: Previous Store Manager experience within charity or retail. Have the ability to engage customers through outstanding communication, questioning and listening skills. KPI aware and driven. Experience of working to targets in a customer focused environment. Energy, drive and a positive can-do attitude. Flexible to cover store opening hours and weekends. Proven track record of successful delivery of a high growth, profitable operation. Experience in managing a large team of volunteers, including recruitment and development, as well as excellent customer service and supporter relationship building skills. An understanding of charity retail would be a distinct advantage and a passion for the charity sector. If you are interested in working for a leading charity retailer who truly values their teams then please apply today with your cv and covering letter. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Job Title: Sales Advisor Location: Stockport Salary: £24,250 plus commission Job Type: Full Time, permanent About Us: Hello. We're AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and Sligo and can offer strong development opportunities/career paths for individuals looking to join us. About the Role: Are you passionate about delivering a great Customer journey? Well, you're in great hands. Join us in working for a leading Broadband provider who delivers exceptional customer service every day! We offer a comprehensive training programme when you join us, so you'll have all the tools you need going into your role and the support thereafter to maintain + exceed it! Better yet, once you've developed in the role, there's a great opportunity for you to progress onto different campaigns to progress your skill set and earn more commission. Here's more of an insight into what you can expect day to day: Making and receiving calls to Customers to discuss existing broadband packages, booking appointments and up-selling Building rapport with your customers on the phone to maximise opportunities Engage customers in genuine, enjoyable conversations to understand their needs Through effective questioning, you will be able to understand customer needs to be able to deliver great service Update databases with customer details and your activity About You: This position is open to all! Whether you're experienced, looking for a new venture or you're looking to kick start your career, all we ask is that you bring you're A-game! We will coach and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed. If the below sounds like you, hit the apply button today to begin your journey with AT Management. Driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment Result orientated and have a determined attitude to achieve your KPIs IT literate Possess excellent interpersonal and communication skills Committed and resilient Keen to learn and develop The ability to work as part of a team supporting colleagues where necessary Commitment to excellence We are a Disability Confident Committed Employer as well as a recognised Menopause Workplace Employer. Due to the high volume of applications, we get, we may close this advert before the closing date. Benefits: 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Executive, Lead Generation Specialist, Business Development Executive, Sales Advisor, Sales, External Sales, Sales Person, Telesales, Business Development, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive, Key Sales, Sales Specialist, Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Sales Assistant, Sales Support, Customer Service Agent, BDM, Lead Development Executive, Account Management, Lead Generation will also be considered for this role.
Apr 17, 2024
Full time
Job Title: Sales Advisor Location: Stockport Salary: £24,250 plus commission Job Type: Full Time, permanent About Us: Hello. We're AT Management (ATM), an established contact centre which provides Customer Service solutions for major companies across the UK. We specialise in what we do and at the heart of our business are our people. We are an expanding business with offices in Leicester, Coventry, Stockport and Sligo and can offer strong development opportunities/career paths for individuals looking to join us. About the Role: Are you passionate about delivering a great Customer journey? Well, you're in great hands. Join us in working for a leading Broadband provider who delivers exceptional customer service every day! We offer a comprehensive training programme when you join us, so you'll have all the tools you need going into your role and the support thereafter to maintain + exceed it! Better yet, once you've developed in the role, there's a great opportunity for you to progress onto different campaigns to progress your skill set and earn more commission. Here's more of an insight into what you can expect day to day: Making and receiving calls to Customers to discuss existing broadband packages, booking appointments and up-selling Building rapport with your customers on the phone to maximise opportunities Engage customers in genuine, enjoyable conversations to understand their needs Through effective questioning, you will be able to understand customer needs to be able to deliver great service Update databases with customer details and your activity About You: This position is open to all! Whether you're experienced, looking for a new venture or you're looking to kick start your career, all we ask is that you bring you're A-game! We will coach and develop you through a comprehensive training programme before you start speaking to customers to ensure you have all the skills and knowledge required to succeed. If the below sounds like you, hit the apply button today to begin your journey with AT Management. Driven by success, goal-oriented and enjoy delivering great customer service in a fast-paced environment Result orientated and have a determined attitude to achieve your KPIs IT literate Possess excellent interpersonal and communication skills Committed and resilient Keen to learn and develop The ability to work as part of a team supporting colleagues where necessary Commitment to excellence We are a Disability Confident Committed Employer as well as a recognised Menopause Workplace Employer. Due to the high volume of applications, we get, we may close this advert before the closing date. Benefits: 24/7 GP cover Life Assurance Cover Company pension Employee discounts Career Progression Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Sales Executive, Lead Generation Specialist, Business Development Executive, Sales Advisor, Sales, External Sales, Sales Person, Telesales, Business Development, B2B, Sales Development, B2B Sales Executive, Direct Sales, Account Manager, Internal Sales Person, New Business Executive, Key Sales, Sales Specialist, Customer Service Executive, Client Support Advisor, Outbound Sales, Customer Service, Inbound Sales, Sales Agent, Sales Executive, New Business Sales Executive, Sales Consultant, Sales, Customer Services Assistant, Customer Support Administrator, Outbound Sales Advisor, Sales Assistant, Sales Support, Customer Service Agent, BDM, Lead Development Executive, Account Management, Lead Generation will also be considered for this role.
Title: Project Manager (Low Carbon) Salary: £46,464 - £50,512 Hours: Full time 5 days per week Contract: 2 yr fixed term Location: Stockport / Manchester City Centre - flexible working Advert closing date: 07/05/2024 Your role: The GMCA's Low Carbon Team is leading on high-profile activity that is delivering a carbon neutral Greater Manchester by 2038. We are supporting GM's Districts to unlock our Smart Energy future, through new technologies, new investment models, and new ways of working across various strands of industry leading activity. We think big and turn ideas and innovations into reality. Do you want to get involved? As Project Manager (Low Carbon) you will take responsibility for providing embedded project management expertise to GM District Councils in project development and delivery across smart energy generation and storage, heat decarbonisation and energy efficiency to meet the challenge of carbon neutrality by 2038. In this role you will: Lead multiple workstreams under the direction of the Programme Manager/ District Decarbonisation Lead and other key stakeholders. Develop and manage the successful delivery of projects and initiatives to the agreed scope and on time, to budget and of the right quality, ensuring that key outcomes and benefits are realised. Research, interpret and effectively communicate information on pipeline opportunities/ funding options/ delivery models to help provide the evidence base for effective project delivery. Lead on the development of effective tender specifications that deliver high quality outputs for the GM district councils and work with procurement through the tendering exercise, such as market engagement, evaluation, and contract awards. About you: The successful candidate will be a 'can do' person who thrives in a fast-moving environment of policy, regulation, and innovation and with a constant focus on delivering impact. You will have a relevant degree or equivalent and several years of demonstrated knowledge, experience, and skills that include: Proven project management capability on complex programmes. Ideally involving a range of stakeholders and requiring a technical and commercial bias. Understanding of the energy sector, built environment, climate agenda, and industry trends. Experience of all managing programmes through all project stages - from brief development through to construction/ handover that achieve the required outcomes. Experience of working with senior management and stakeholders and developing effective partnerships Decision making by local government and of public sector procurement is desirable but not mandatory. If this sounds like you, apply today! About us: As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub. We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We welcome applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability. To find out more about working for us please click here: Our offer: In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here: GMCA offer - Green book.docx / Mandatory Information: Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome. For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK () . Please note we are not a licenced sponsor. Hybrid working This role is part of GMCA's hybrid working scheme. As part of our commitment to 'Build Back Fairer' in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at Stockport and our Manchester city centre with remote working, typically from home; the location of work is primarily dictated by the needs of the business: 'Do what is right for you and the business on that day'. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.
Apr 17, 2024
Contractor
Title: Project Manager (Low Carbon) Salary: £46,464 - £50,512 Hours: Full time 5 days per week Contract: 2 yr fixed term Location: Stockport / Manchester City Centre - flexible working Advert closing date: 07/05/2024 Your role: The GMCA's Low Carbon Team is leading on high-profile activity that is delivering a carbon neutral Greater Manchester by 2038. We are supporting GM's Districts to unlock our Smart Energy future, through new technologies, new investment models, and new ways of working across various strands of industry leading activity. We think big and turn ideas and innovations into reality. Do you want to get involved? As Project Manager (Low Carbon) you will take responsibility for providing embedded project management expertise to GM District Councils in project development and delivery across smart energy generation and storage, heat decarbonisation and energy efficiency to meet the challenge of carbon neutrality by 2038. In this role you will: Lead multiple workstreams under the direction of the Programme Manager/ District Decarbonisation Lead and other key stakeholders. Develop and manage the successful delivery of projects and initiatives to the agreed scope and on time, to budget and of the right quality, ensuring that key outcomes and benefits are realised. Research, interpret and effectively communicate information on pipeline opportunities/ funding options/ delivery models to help provide the evidence base for effective project delivery. Lead on the development of effective tender specifications that deliver high quality outputs for the GM district councils and work with procurement through the tendering exercise, such as market engagement, evaluation, and contract awards. About you: The successful candidate will be a 'can do' person who thrives in a fast-moving environment of policy, regulation, and innovation and with a constant focus on delivering impact. You will have a relevant degree or equivalent and several years of demonstrated knowledge, experience, and skills that include: Proven project management capability on complex programmes. Ideally involving a range of stakeholders and requiring a technical and commercial bias. Understanding of the energy sector, built environment, climate agenda, and industry trends. Experience of all managing programmes through all project stages - from brief development through to construction/ handover that achieve the required outcomes. Experience of working with senior management and stakeholders and developing effective partnerships Decision making by local government and of public sector procurement is desirable but not mandatory. If this sounds like you, apply today! About us: As an employer, the Greater Manchester Combined Authority (GMCA) is made up of a number of key Greater Manchester strategic functions and service providers including; Greater Manchester Fire and Rescue Service (GMFRS); Waste and Resources; Environment; Work and Skills; Research; Public Sector Reform; Police, Crime and Criminal Justice; Homelessness; the Greater Manchester Ageing Hub and the Commissioning Hub. We value the diversity of our employees, and aim to recruit a workforce which reflects our diverse communities across Greater Manchester. We welcome applications from all suitably qualified individuals, irrespective of people's age, disability, Trans status and Non-binary identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We have guidance in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability. To find out more about working for us please click here: Our offer: In return for your hard work, we offer our employees a competitive package as part of our offer that you can find out more about here: GMCA offer - Green book.docx / Mandatory Information: Employees on the redeployment register will be given priority for any vacancies in the first instance. If employees are identified as a match from the register then the vacancy may be withdrawn or put on hold pending an outcome. For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK () . Please note we are not a licenced sponsor. Hybrid working This role is part of GMCA's hybrid working scheme. As part of our commitment to 'Build Back Fairer' in Greater Manchester following the Covid-19 pandemic, we have evolved our management methods by trusting and empowering staff to deliver their work in the best way that suits the business and their individual needs, and supports health and wellbeing. Our hybrid working policy sets out a flexible approach, combining attendance at Stockport and our Manchester city centre with remote working, typically from home; the location of work is primarily dictated by the needs of the business: 'Do what is right for you and the business on that day'. If appointed to the role you will work with your manager to agree and regularly review the best working pattern for you, your team and your work.
Commercial Analytics harnesses the power of data to drive robust analytical insights that inform some of Pfizer's most critical business questions. With colleagues across the globe, Commercial Analytics team's rigorous analytical expertise is depended on as the compass and decision support for the enterprise. Our dynamic, exciting team of subject-matter experts comes from diverse backgrounds and experiences, including data science, digital analytics, finance, market research, and consulting. As a team, we collaborate to turn data into meaningful insights that will have a direct impact on patient's lives and the future of Pfizer as a data-driven organization. We are seeking a Senior Manager of Commercial Performance Reporting & Insights to drive performance tracking and reporting for commercial performance, including product performance outcome reporting, omnichannel engagement activities, executive dashboard, and reporting, etc. This role will work closely with business stakeholders in the Chief Marketing Office (CMO) organization and other organizations within Pfizer and support efforts to standardize and centralize the commercial reporting eco-system and help implement industry best practices in performance reporting and insights generation processes. This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join Commercial Analytics and AI (CAAI) colleagues worldwide that are dedicated to helping drive business through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways. Support the build and standardization of commercial reporting eco-system. Develop and execute creation of in-house dataset to drive patient and HCP insights into infrastructure of care. Frame, investigate, and answer key business questions related to organization wide performance reporting, including executive reporting. Identify business partners' information needs and develop solutions to address those needs. Connect reporting insights and datasets to tell a compelling and persuasive story, and deliver clear and actionable recommendations to stakeholders at all levels of the organization. Collaboration with Other Analytical Teams Support dialogue to adapt global strategies and standardization of performance metrics and tracking via report and insight data gathering through sources such as vendors, dashboards, queries. Leverage thought leadership to actively advance reporting and insights capabilities; seek to share knowledge and expertise with other colleagues making use of knowledge sharing platform. Performs analysis and performance tracking to understand impacts to business. Align with other commercial analytics teams ensure cohesive activities with our stakeholders such as brand teams, leaders and marketers to. Partner with other analytic functions to advance the use of novel data sources and reporting, including real world data, Data Science, etc.to recommend and implement improvements in reporting processes and tools. Basic Qualifications Bachelor's degree (Master's preferred) in a qualitative technical discipline such as computer science, engineering or related field. demonstrate extensive experience and hands-on expertise in in Biopharma, analytics, strategic consulting, business, or related area. Recent Healthcare Life Sciences (pharma preferred) and ecosystem professional industry experience is preferred, commercial/marketing experience is a plus. Analytics, statistics and/or database knowledge and experience (using tools, applications, platforms, etc.). Extensive understanding of data visualization tools and experience designing and building complex dashboards, including but not limited to Tableau, PowerBI, Qlik and Looker Extensive expertise in SQL, Python, Scala or similar; other object-oriented programming languages. Experience in data types/formats, data architecture, pipeline optimization Extensive professional hands-on experience with data warehousing/RDBMS, ETL scripting tools, and IDEs. Must have experience working in Jira and Confluence. Knowledge of data cloud platforms like Snowflake or Google Cloud Platform preferred. Advanced knowledge of scripting tools for automation such as R, Python, Alteryx, etc. Experience with business intelligence, analytics, reporting, and data transformation. Strong Project Management Skills: Overseeing complex, cross-functional projects, ensuring delivery on time and within budget. Technical Strategy: Demonstrated analytical capabilities and critical thinking skills and ability to identify new issues, trends, and opportunities from data. Operational Excellence: Ensuring the reliability, efficiency, and quality of data services and pipelines. Collaboration: Ability to influence without authority, setting business direction, priorities, and action plans. Communication: Strong written and verbal communication skills. Preferred Qualifications Recent Healthcare Life Sciences (pharma preferred) and ecosystem professional industry experience is preferred, commercial/marketing experience is a plus. Work Location Assignment: On Premise (Walton Oaks)
Apr 17, 2024
Full time
Commercial Analytics harnesses the power of data to drive robust analytical insights that inform some of Pfizer's most critical business questions. With colleagues across the globe, Commercial Analytics team's rigorous analytical expertise is depended on as the compass and decision support for the enterprise. Our dynamic, exciting team of subject-matter experts comes from diverse backgrounds and experiences, including data science, digital analytics, finance, market research, and consulting. As a team, we collaborate to turn data into meaningful insights that will have a direct impact on patient's lives and the future of Pfizer as a data-driven organization. We are seeking a Senior Manager of Commercial Performance Reporting & Insights to drive performance tracking and reporting for commercial performance, including product performance outcome reporting, omnichannel engagement activities, executive dashboard, and reporting, etc. This role will work closely with business stakeholders in the Chief Marketing Office (CMO) organization and other organizations within Pfizer and support efforts to standardize and centralize the commercial reporting eco-system and help implement industry best practices in performance reporting and insights generation processes. This role is dynamic, fast-paced, highly collaborative, and covers a broad range of strategic topics that are critical to our business. The successful candidate will join Commercial Analytics and AI (CAAI) colleagues worldwide that are dedicated to helping drive business through proactive thought leadership, innovative research capabilities, and the ability to communicate complex and dynamic information in new and creative ways. Support the build and standardization of commercial reporting eco-system. Develop and execute creation of in-house dataset to drive patient and HCP insights into infrastructure of care. Frame, investigate, and answer key business questions related to organization wide performance reporting, including executive reporting. Identify business partners' information needs and develop solutions to address those needs. Connect reporting insights and datasets to tell a compelling and persuasive story, and deliver clear and actionable recommendations to stakeholders at all levels of the organization. Collaboration with Other Analytical Teams Support dialogue to adapt global strategies and standardization of performance metrics and tracking via report and insight data gathering through sources such as vendors, dashboards, queries. Leverage thought leadership to actively advance reporting and insights capabilities; seek to share knowledge and expertise with other colleagues making use of knowledge sharing platform. Performs analysis and performance tracking to understand impacts to business. Align with other commercial analytics teams ensure cohesive activities with our stakeholders such as brand teams, leaders and marketers to. Partner with other analytic functions to advance the use of novel data sources and reporting, including real world data, Data Science, etc.to recommend and implement improvements in reporting processes and tools. Basic Qualifications Bachelor's degree (Master's preferred) in a qualitative technical discipline such as computer science, engineering or related field. demonstrate extensive experience and hands-on expertise in in Biopharma, analytics, strategic consulting, business, or related area. Recent Healthcare Life Sciences (pharma preferred) and ecosystem professional industry experience is preferred, commercial/marketing experience is a plus. Analytics, statistics and/or database knowledge and experience (using tools, applications, platforms, etc.). Extensive understanding of data visualization tools and experience designing and building complex dashboards, including but not limited to Tableau, PowerBI, Qlik and Looker Extensive expertise in SQL, Python, Scala or similar; other object-oriented programming languages. Experience in data types/formats, data architecture, pipeline optimization Extensive professional hands-on experience with data warehousing/RDBMS, ETL scripting tools, and IDEs. Must have experience working in Jira and Confluence. Knowledge of data cloud platforms like Snowflake or Google Cloud Platform preferred. Advanced knowledge of scripting tools for automation such as R, Python, Alteryx, etc. Experience with business intelligence, analytics, reporting, and data transformation. Strong Project Management Skills: Overseeing complex, cross-functional projects, ensuring delivery on time and within budget. Technical Strategy: Demonstrated analytical capabilities and critical thinking skills and ability to identify new issues, trends, and opportunities from data. Operational Excellence: Ensuring the reliability, efficiency, and quality of data services and pipelines. Collaboration: Ability to influence without authority, setting business direction, priorities, and action plans. Communication: Strong written and verbal communication skills. Preferred Qualifications Recent Healthcare Life Sciences (pharma preferred) and ecosystem professional industry experience is preferred, commercial/marketing experience is a plus. Work Location Assignment: On Premise (Walton Oaks)
ABOUT GUNZILLA GAMES Founded in 2020, Gunzilla Games is the independent AAA video game developer and publisher behind the free-to-play mobile game TECHNOCORE, the gamer-first blockchain GUNZ, and the upcoming next-gen battle royale Off The Grid, in three metropolitan locations: Frankfurt, Germany (HQ); Kyiv, Ukraine; and London, UK. The company is helmed by CEO Vlad Korolov and CSO Alexander Zoll. Gunzilla is built on the desire to innovate and push the limits of the games industry. Gunzilla's formidable team of talent comes from a variety of industry-leading studios and publishers (Ubisoft, Electronic Arts (EA), THQ, etc.) as well as Oscar-nominated screenwriter, director, and producer Neill Blomkamp, Chief Visionary Officer, and the author of the Altered Carbon series, which has been adapted into a popular Netflix show, Richard K. Morgan, Script Writer. The Gunzilla Leadership team includes well-known industry professionals like Timur Davidenko, Chief Technology Officer (Far Cry, Warface, and Crysis) , Scott Probin, Studio Director (EA Sports' NHL series , the Need for Speed franchise , Populous 2, Powermonger, Space Hulk), Dmitriy Markov, Technical Director (Metro Exodus, ARKTIKA.1) , Volodymyr Savin, Audio Director (Cut the Rope, Metro Exodus, HBO's Chernobyl series ) , Petr Cherkes, Design Director ( The Last of Us, Uncharted 3, Star Wars: The Old Republic ), Krasimir Nechevski, Animation Director ( Adam, Book of the Dead ), Nikolas Gekko, Lead Art Director, ( Call of Duty: WWII, Halo Infinite, Destiny ) and Kiran Pulicheri, Technical Art Director ( Control, Far Cry 6). OUR VALUES Players First & Foremost . We aim to create titles that players love and get lost in, so our games are developed with them in mind from the start. We Believe in Our People. We believe in building strong teams of self-motivated individuals empowered to work at their best in a supportive environment; when we're strong together, we thrive together. Commitment to Engagement & Quality . We are deeply passionate about what we do, ensuring we produce next-generation experiences of the highest calibre. Make Bold Moves & Innovate. We strive to make bold moves and push technology to its limits; there are no wrong steps if the outcome redefines the boundaries. Open & Honest. We believe in building trust through transparency and honest communication. We're proud of who we are, what we stand for, and what we're building. ABOUT THE JOB Gunzilla Games is seeking a highly skilled and organized Art Production Director to join our team in the development of a new IP, third-person shooter video game utilizing Unreal Engine 5. The Art Production Director will work alongside and collaborate closely with our existing Visual Art Director to ensure the seamless execution of the artistic vision within the constraints of time and resources. This role requires proficiency in Unreal Engine 5 and related art production tools, as well as strong project management skills and the ability to make informed compromises without sacrificing quality. RESPONSIBILITIES Work closely with the Visual Art Director to translate the artistic vision into actionable production plans, ensuring that all pipelines, workflows, approval gates, and schedules are clearly communicated and understood by the team. Lead the planning and execution of all aspects of the art delivery pipeline within Unreal Engine 5, including asset creation, optimization, and integration. Collaborate with the Technical Art Director, Animation Director, Design Director, and Production Director to define project requirements and establish clear workflows. Develop and maintain detailed production schedules, ensuring that deadlines are met and resources are allocated effectively. Identify potential challenges or bottlenecks in the art production process and propose solutions to optimize efficiency and productivity. Manage communication between the art team and other departments, facilitating cross-functional collaboration and ensuring alignment with project goals. Provide regular progress updates to the Executive Producer and other stakeholders, highlighting achievements, challenges, and any necessary adjustments to the production plan. Make informed compromises to the artistic vision and quality when necessary to ensure timely delivery within available time and resource constraints. Oversee the selection of outsource partners for art production, ensuring alignment with project requirements, quality standards, and budget constraints. Oversee the briefing of outsource partners on project requirements, providing guidance and reference materials to facilitate accurate deliverables. Facilitate the review and feedback process for all returned deliverables from outsource partners, ensuring alignment with project specifications and maintaining overall quality standards. Determine the optimum balance between in-house creation of content and outsourced creation of content. Determine and optimize the balance between in-house creation of content and outsourced creation of content, establishing effective processes and workflows to streamline collaboration with external partners, considering factors such as resource availability, project timelines, and budget constraints. REQUIREMENTS Bachelor's degree in Art, Project or Production Management, or a related field. Proven experience in a similar role within the video game development industry, with a strong understanding of Unreal Engine 5 and related tools. Strong project management skills, with the ability to prioritize tasks, manage deadlines, and adapt to changing requirements. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Familiarity with art production software and tools. A strategic mindset, with the ability to anticipate potential issues and proactively implement solutions. Leadership qualities, with the ability to motivate and inspire team members to achieve their best work. A passion for video games and a deep understanding of game development processes PREFERRED QUALIFICATIONS Experience working with third-person shooter games or similar action-oriented genres. Knowledge of 3D modelling, texturing, rigging, and animation techniques. Previous experience managing outsourced art production pipelines. Familiarity with Agile or other project management methodologies. GUNZILLA OFFERS Unlimited Paid Vacation Paid Sick Leave Flexible Working Work from Home Health Insurance Bonuses English / German Courses Public Transportation Relocation & Accommodation Support Office Perks & Gym Membership Some benefits may vary depending on Location & position COME AS YOU ARE Videogames are for everyone, so everyone should have the opportunity to create them. We're looking for a huge variety of unique life experiences to help shape the worlds we're developing, so promise your application will be given the same consideration as everyone else's, regardless of your background. THE RECRUITMENT PROCESS Here's what you can expect when applying at Gunzilla. Click on "Apply Here" on the page of the role and send us your CV via email. If selected to move to the next stage, you'll be contacted by a member of our recruitment team. Some roles require a competency test, which the recruitment team will support you on. Zoom interviews will be conducted by your hiring manager, or you'll be invited to meet us at our recruiting studio. Following your interview, we'll contact you either way. If the interview went well but we feel you aren't suited to the specific role, we'll retain your details (with your permission) for future consideration.
Apr 17, 2024
Full time
ABOUT GUNZILLA GAMES Founded in 2020, Gunzilla Games is the independent AAA video game developer and publisher behind the free-to-play mobile game TECHNOCORE, the gamer-first blockchain GUNZ, and the upcoming next-gen battle royale Off The Grid, in three metropolitan locations: Frankfurt, Germany (HQ); Kyiv, Ukraine; and London, UK. The company is helmed by CEO Vlad Korolov and CSO Alexander Zoll. Gunzilla is built on the desire to innovate and push the limits of the games industry. Gunzilla's formidable team of talent comes from a variety of industry-leading studios and publishers (Ubisoft, Electronic Arts (EA), THQ, etc.) as well as Oscar-nominated screenwriter, director, and producer Neill Blomkamp, Chief Visionary Officer, and the author of the Altered Carbon series, which has been adapted into a popular Netflix show, Richard K. Morgan, Script Writer. The Gunzilla Leadership team includes well-known industry professionals like Timur Davidenko, Chief Technology Officer (Far Cry, Warface, and Crysis) , Scott Probin, Studio Director (EA Sports' NHL series , the Need for Speed franchise , Populous 2, Powermonger, Space Hulk), Dmitriy Markov, Technical Director (Metro Exodus, ARKTIKA.1) , Volodymyr Savin, Audio Director (Cut the Rope, Metro Exodus, HBO's Chernobyl series ) , Petr Cherkes, Design Director ( The Last of Us, Uncharted 3, Star Wars: The Old Republic ), Krasimir Nechevski, Animation Director ( Adam, Book of the Dead ), Nikolas Gekko, Lead Art Director, ( Call of Duty: WWII, Halo Infinite, Destiny ) and Kiran Pulicheri, Technical Art Director ( Control, Far Cry 6). OUR VALUES Players First & Foremost . We aim to create titles that players love and get lost in, so our games are developed with them in mind from the start. We Believe in Our People. We believe in building strong teams of self-motivated individuals empowered to work at their best in a supportive environment; when we're strong together, we thrive together. Commitment to Engagement & Quality . We are deeply passionate about what we do, ensuring we produce next-generation experiences of the highest calibre. Make Bold Moves & Innovate. We strive to make bold moves and push technology to its limits; there are no wrong steps if the outcome redefines the boundaries. Open & Honest. We believe in building trust through transparency and honest communication. We're proud of who we are, what we stand for, and what we're building. ABOUT THE JOB Gunzilla Games is seeking a highly skilled and organized Art Production Director to join our team in the development of a new IP, third-person shooter video game utilizing Unreal Engine 5. The Art Production Director will work alongside and collaborate closely with our existing Visual Art Director to ensure the seamless execution of the artistic vision within the constraints of time and resources. This role requires proficiency in Unreal Engine 5 and related art production tools, as well as strong project management skills and the ability to make informed compromises without sacrificing quality. RESPONSIBILITIES Work closely with the Visual Art Director to translate the artistic vision into actionable production plans, ensuring that all pipelines, workflows, approval gates, and schedules are clearly communicated and understood by the team. Lead the planning and execution of all aspects of the art delivery pipeline within Unreal Engine 5, including asset creation, optimization, and integration. Collaborate with the Technical Art Director, Animation Director, Design Director, and Production Director to define project requirements and establish clear workflows. Develop and maintain detailed production schedules, ensuring that deadlines are met and resources are allocated effectively. Identify potential challenges or bottlenecks in the art production process and propose solutions to optimize efficiency and productivity. Manage communication between the art team and other departments, facilitating cross-functional collaboration and ensuring alignment with project goals. Provide regular progress updates to the Executive Producer and other stakeholders, highlighting achievements, challenges, and any necessary adjustments to the production plan. Make informed compromises to the artistic vision and quality when necessary to ensure timely delivery within available time and resource constraints. Oversee the selection of outsource partners for art production, ensuring alignment with project requirements, quality standards, and budget constraints. Oversee the briefing of outsource partners on project requirements, providing guidance and reference materials to facilitate accurate deliverables. Facilitate the review and feedback process for all returned deliverables from outsource partners, ensuring alignment with project specifications and maintaining overall quality standards. Determine the optimum balance between in-house creation of content and outsourced creation of content. Determine and optimize the balance between in-house creation of content and outsourced creation of content, establishing effective processes and workflows to streamline collaboration with external partners, considering factors such as resource availability, project timelines, and budget constraints. REQUIREMENTS Bachelor's degree in Art, Project or Production Management, or a related field. Proven experience in a similar role within the video game development industry, with a strong understanding of Unreal Engine 5 and related tools. Strong project management skills, with the ability to prioritize tasks, manage deadlines, and adapt to changing requirements. Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams. Familiarity with art production software and tools. A strategic mindset, with the ability to anticipate potential issues and proactively implement solutions. Leadership qualities, with the ability to motivate and inspire team members to achieve their best work. A passion for video games and a deep understanding of game development processes PREFERRED QUALIFICATIONS Experience working with third-person shooter games or similar action-oriented genres. Knowledge of 3D modelling, texturing, rigging, and animation techniques. Previous experience managing outsourced art production pipelines. Familiarity with Agile or other project management methodologies. GUNZILLA OFFERS Unlimited Paid Vacation Paid Sick Leave Flexible Working Work from Home Health Insurance Bonuses English / German Courses Public Transportation Relocation & Accommodation Support Office Perks & Gym Membership Some benefits may vary depending on Location & position COME AS YOU ARE Videogames are for everyone, so everyone should have the opportunity to create them. We're looking for a huge variety of unique life experiences to help shape the worlds we're developing, so promise your application will be given the same consideration as everyone else's, regardless of your background. THE RECRUITMENT PROCESS Here's what you can expect when applying at Gunzilla. Click on "Apply Here" on the page of the role and send us your CV via email. If selected to move to the next stage, you'll be contacted by a member of our recruitment team. Some roles require a competency test, which the recruitment team will support you on. Zoom interviews will be conducted by your hiring manager, or you'll be invited to meet us at our recruiting studio. Following your interview, we'll contact you either way. If the interview went well but we feel you aren't suited to the specific role, we'll retain your details (with your permission) for future consideration.
We create a safe space for communities to thrive. OpenWeb is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety - improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 1000 top-tier publishers (including News Corp, Yahoo, CBS, Fox News, Hearst, Refinery 29 and more) and hosts 100 million monthly active users. Founded in 2012, OpenWeb has over 350 employees between London, New York City, Paris, San Diego, and Tel Aviv. We are backed by world-class investors including Insight Partners, Index Ventures, AltaIR Capital, ScaleUp, and Norma Investments. We're crafting technology that naturally brings people together and fosters healthy discussion-so they have more dinner-table talks and less shouting matches online. It starts with us. Let's change the web. are you in? About the role: Our BD team is passionate about bringing new Publishers our innovative and useful products to help build engagement and grow communities on their own properties. We're a collaborative and energetic business development team, focused on helping Publishers grow their businesses. We are looking for Business Development Executives for our growing BD team based in London. You will be responsible for educating, consulting, and prospecting new Publishers. Your extraordinary communication skills help you successfully connect with Publishers and quickly establish trust and rapport. What You'll Get To Do: Cultivate and expand professional relationships with top-tier media publishers across the globe in order to sell OpenWeb's community engagement software platform and drive the partner's revenue base Run the full sales life-cycle for your prospective deals from the initial call, to the product demo through deal signing. We encourage our team to meet their prospective partners in person and to bring those partners to our office as well! Define target markets/verticals, partner with sales operations on lead generation processes and pipelines, and document interactions and follow-ups in Salesforce Partner with internal Product, Partner Management, and Monetization teams to develop and introduce new revenue opportunities into the market and pitch white-labeled solutions to prospective partners Help to co-define Business Development team processes, goals, and KPI's as our growing startup continues to scale The Skills and Experience You Bring: Demonstrated SaaS, ad-tech, or publisher sales experience and a proven track record of exceeding annual business development revenue targets Ability to navigate complex sales organizations and build world-class business relationships with senior executives in order to execute partner deals Previous experience selling technology solutions to publishers or experience working at a publisher is strongly desired Thorough knowledge of online publishing, digital media, advertising technologies, and SaaS business models is a must Solutions selling mindset and approach to relationship building - we're here to solve major industry problems with technical solutions Entrepreneurial, self-motivated, goal and target-oriented executor combined with a team-first mentality - our Business Development team regularly work together as a team to close deals for each other! What You'll Get: Vitality health benefits including Private hospital fees, support for mental health, advanced cancer cover etc. Pension Scheme Standard Life with 6% employer contribution Remote working 2 days per week Team events, holiday parties and outings The OpenWeb Culture We offer a dynamic and unconventional work environment that spans from London to Tel Aviv, bringing together a diverse group of world class and high-caliber techies, wordsmiths, entrepreneurs, and creative thinkers. We empower every individual across our global team to be a catalyst for change and strive to create a work environment where you can have the utmost autonomy over your role and projects, from start to finish. If you want to join an innovative tech company where you can challenge yourself, have the freedom to own your work, and make a lasting impact, then you have a spot within our growing community! OpenWeb is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Build your skills with us as you build a better web for everyone. Join us! Also, we care about your privacy! Please take a moment to review OpenWeb's Privacy Practice How We Hire Learn more about how we hire at OpenWeb, and how our process is designed to set you up for success.
Apr 17, 2024
Full time
We create a safe space for communities to thrive. OpenWeb is on a mission to increase the quality of conversations online. We build technologies that create thriving and engaged communities, reduce toxicity, and increase safety - improving the quality of civil discourse and supporting independent journalism. Today, OpenWeb works with more than 1000 top-tier publishers (including News Corp, Yahoo, CBS, Fox News, Hearst, Refinery 29 and more) and hosts 100 million monthly active users. Founded in 2012, OpenWeb has over 350 employees between London, New York City, Paris, San Diego, and Tel Aviv. We are backed by world-class investors including Insight Partners, Index Ventures, AltaIR Capital, ScaleUp, and Norma Investments. We're crafting technology that naturally brings people together and fosters healthy discussion-so they have more dinner-table talks and less shouting matches online. It starts with us. Let's change the web. are you in? About the role: Our BD team is passionate about bringing new Publishers our innovative and useful products to help build engagement and grow communities on their own properties. We're a collaborative and energetic business development team, focused on helping Publishers grow their businesses. We are looking for Business Development Executives for our growing BD team based in London. You will be responsible for educating, consulting, and prospecting new Publishers. Your extraordinary communication skills help you successfully connect with Publishers and quickly establish trust and rapport. What You'll Get To Do: Cultivate and expand professional relationships with top-tier media publishers across the globe in order to sell OpenWeb's community engagement software platform and drive the partner's revenue base Run the full sales life-cycle for your prospective deals from the initial call, to the product demo through deal signing. We encourage our team to meet their prospective partners in person and to bring those partners to our office as well! Define target markets/verticals, partner with sales operations on lead generation processes and pipelines, and document interactions and follow-ups in Salesforce Partner with internal Product, Partner Management, and Monetization teams to develop and introduce new revenue opportunities into the market and pitch white-labeled solutions to prospective partners Help to co-define Business Development team processes, goals, and KPI's as our growing startup continues to scale The Skills and Experience You Bring: Demonstrated SaaS, ad-tech, or publisher sales experience and a proven track record of exceeding annual business development revenue targets Ability to navigate complex sales organizations and build world-class business relationships with senior executives in order to execute partner deals Previous experience selling technology solutions to publishers or experience working at a publisher is strongly desired Thorough knowledge of online publishing, digital media, advertising technologies, and SaaS business models is a must Solutions selling mindset and approach to relationship building - we're here to solve major industry problems with technical solutions Entrepreneurial, self-motivated, goal and target-oriented executor combined with a team-first mentality - our Business Development team regularly work together as a team to close deals for each other! What You'll Get: Vitality health benefits including Private hospital fees, support for mental health, advanced cancer cover etc. Pension Scheme Standard Life with 6% employer contribution Remote working 2 days per week Team events, holiday parties and outings The OpenWeb Culture We offer a dynamic and unconventional work environment that spans from London to Tel Aviv, bringing together a diverse group of world class and high-caliber techies, wordsmiths, entrepreneurs, and creative thinkers. We empower every individual across our global team to be a catalyst for change and strive to create a work environment where you can have the utmost autonomy over your role and projects, from start to finish. If you want to join an innovative tech company where you can challenge yourself, have the freedom to own your work, and make a lasting impact, then you have a spot within our growing community! OpenWeb is committed to building diverse teams and upholding an equal employment workplace that is free from discrimination. We hire amazing individuals regardless of their race, color, ancestry, religion, sex, gender identity, national origin, sexual orientation, age, citizenship, marital status, pregnancy, medical conditions, genetic information, disability, or Veteran status. Build your skills with us as you build a better web for everyone. Join us! Also, we care about your privacy! Please take a moment to review OpenWeb's Privacy Practice How We Hire Learn more about how we hire at OpenWeb, and how our process is designed to set you up for success.
Business Development Executive About the role: We are seeking a passionate, career motivated Business Development Executive who will thrive in a collaborative sales environment. Our sales culture is based on recognition and personal development. You will have the chance to build a career at a company recognized as one of the best places to work voted by Employees (Glassdoor), best place to work for LGBTQ Equality and one of the world's most admired companies, according to Fortune. What you'll do: A fantastic opportunity has arisen for a highly motivated Business Development Manager to join one of our successful product verticals, Gartner for Finance Leaders . You will be responsible for hunting net new opportunities and strategically selling our Research and Advisory solutions across the EMEA region. Your target audience will be Large Enterprise clients (successful companies generating in excess of $1 billion annual revenue). The opportunity is remote first, with access to our London and Egham offices. Principle Accountabilities: Identify and drive new business opportunities with new-to-Gartner organizations across EMEA, targeting Large Enterprise CFO's Convert viable prospects into active Gartner clients (members), owning the full sales conversation and negotiation, through to the transition of new clients to the account management team Continually build an encouraging pipeline of relevant opportunities to deliver against your sales metrics ensuring KPI's are met Quota responsibility delivering circa £400k per annum of new logo revenue across your assigned territory Manage complex high-revenue sales across matrix and diverse business environments. Exercise forecast accuracy on a monthly/quarterly/annual basis What you'll need: 5 - 10 years' B2B sales experience, preferably within either Technology, SaaS, services or a consultative environment Proven track record meeting and exceeding sales targets in a business development / new business environment Experience selling to and/or influencing C-level executives Proven ability to precisely manage and forecast a complex sales process Who are we? At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries. What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join What we offer: Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID:85051 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
Apr 17, 2024
Full time
Business Development Executive About the role: We are seeking a passionate, career motivated Business Development Executive who will thrive in a collaborative sales environment. Our sales culture is based on recognition and personal development. You will have the chance to build a career at a company recognized as one of the best places to work voted by Employees (Glassdoor), best place to work for LGBTQ Equality and one of the world's most admired companies, according to Fortune. What you'll do: A fantastic opportunity has arisen for a highly motivated Business Development Manager to join one of our successful product verticals, Gartner for Finance Leaders . You will be responsible for hunting net new opportunities and strategically selling our Research and Advisory solutions across the EMEA region. Your target audience will be Large Enterprise clients (successful companies generating in excess of $1 billion annual revenue). The opportunity is remote first, with access to our London and Egham offices. Principle Accountabilities: Identify and drive new business opportunities with new-to-Gartner organizations across EMEA, targeting Large Enterprise CFO's Convert viable prospects into active Gartner clients (members), owning the full sales conversation and negotiation, through to the transition of new clients to the account management team Continually build an encouraging pipeline of relevant opportunities to deliver against your sales metrics ensuring KPI's are met Quota responsibility delivering circa £400k per annum of new logo revenue across your assigned territory Manage complex high-revenue sales across matrix and diverse business environments. Exercise forecast accuracy on a monthly/quarterly/annual basis What you'll need: 5 - 10 years' B2B sales experience, preferably within either Technology, SaaS, services or a consultative environment Proven track record meeting and exceeding sales targets in a business development / new business environment Experience selling to and/or influencing C-level executives Proven ability to precisely manage and forecast a complex sales process Who are we? At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization's mission-critical priorities. We've grown exponentially since our founding in 1979 and we're proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries. What makes Gartner a great place to work? Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger-as individuals, as communities and as an organization. That's why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World's Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join What we offer: Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you'll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 or by sending an email to . Job Requisition ID:85051 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.
The Head of External Engagement is a key leadership post within the organisation. The role encompasses responsibility for the development and delivery of the organisation's external activity, including profile, brand identity and stakeholder engagement, fundraising, and driving income generation. Share this vacancy: Employer Sound and Music Location London (but postholder can work remotely from anywhere in the UK) Contract Type Full-Time Permanent Start Date 3rd June 2024 (depending on notice period) Closing Date 14th April 2024 at 23:59 Contract & hours: Permanent contract, 0.8 to 1.0 (4 to 5 days a week, and open to flexible working arrangements) Reporting to: Chief Executive Created: March 2024 General Information The Head of External Engagement is a key leadership post within the organisation. The role encompasses responsibility for the development and delivery of the organisation's external activity, including profile, brand identity and stakeholder engagement (including the public), fundraising, and driving income generation in new areas, notably commercial partnerships. It also forms part of Sound and Music's senior management team, who under the leadership of the Chief Executive are responsible for overseeing the organisation's programme of activity, strategic development, external profile and a positive and productive organisational culture. An experienced fundraiser and communicator, you will lead the external engagement team and support the delivery of its strategic and operational plans. The broad remit of the role means the successful candidate will be a strong and confident communicator who builds networks easily and prioritises exceptional stakeholder management and relationship development. Sound and Music operates a hybrid working model with a mix of in person and remote working, so we welcome applications from anywhere in the UK. Our office is in London and the minimum requirement will be to attend one day per week. The post holder will support Sound and Music's commitment to equality, diversity, and inclusion, contributing to a culture of respect and collaboration in the organisation's internal and external activities. Key Responsibilities Leadership and management External leadership: Represent Sound and Music publicly, including through stakeholder and supporter events Work with the Head of Programmes to ensure Sound and Music's advisory groups are meaningfully engaged Be the Deputy Designated Safeguarding Lead for Sound and Music Internal leadership: Shared strategic responsibility and accountability for Sound and Music's three core aims and their associated objectives, outcomes and outputs Shared accountability (with other senior management colleagues) for the successful delivery and implementation of the organisation's Business Plan Lead the organisation's External Engagements team. This team includes a Communications and Insights Manager and Fundraising Coordinator (both line managed by the Head of External Engagement) plus support from other Sound and Music team members Development and fundraising Develop and support the Chief Executive on the overall business and development strategy for the organisation to ensure we meet fundraising targets (£200k in 2024-25) for annual programmes and major projects Develop an ambitious fundraising programme which builds our supporter base and individual funding streams, including individuals, major gifts and public funders Drive income growth by identifying and negotiating commercial partnerships and contribute to the development of an enhanced commercial mindset across the organisation Develop and cultivate the existing trusts and foundations pipeline Prepare documents and reports for key funders including Arts Council England Build and maintain positive and productive relationships with key funders, commercial organisations and stakeholders and cultivate existing relationships within the organisation Establish new income streams, for example, by maximising the intellectual property created within the organisation Engage the Board of Trustees and senior management team in fundraising activities and the ongoing strategy to optimise donor management and stewardship to develop a culture of fundraising across the organisation Maximise the opportunities provided by the new CRM system and contribute to the development of a data-led mindset across the organisation Communications and campaigns Develop and lead the overall communications and reputation management strategy for varied stakeholders to ensure we increase our visibility and influence in the sector Support the Chief Executive to build the profile of our brand, drive the media messaging and oversee and power our content media campaigns Support the Chief Executive to build and maintain positive and productive relationships with government and culture and media opinion formers Strategy and planning Work with the Chief Executive and other senior management team members to monitor, evaluate and review KPIs, strategies and activity so as to maximise Sound and Music's impact. This includes reporting and presenting to the Board and externally to help build engagement and relationships in the sector and with funders Assess the reputational, financial, delivery and other risks associated with current and new projects and partnerships Empower, model, support and encourage cross-team working to realise the full income generating possibilities of projects Finance and governance Contribute to creating and monitoring the overall organisation budget Work closely with the Chief Executive, Head of Programmes and Finance Manager to formulate financial strategy against specified budget areas, and to ensure that the programme activity is sufficiently resourced, planned and delivered to budget Ensure close monitoring of income and expenditure for relevant budget lines and contribute to senior management team financial planning and review Attend Board and Financial Subcommittee meetings to present and report impact on a quarterly basis Special Conditions of the Post Travel within the UK, as required by the role A willingness to represent the organisation internationally on an occasional basis Evening and weekend working to attend and network at events will be required (time off in lieu is taken afterwards) Satisfactory completion of an enhanced Disclosure and Barring Service check (if offered the role, and paid for by Sound and Music) Candidate Profile A demonstrable commitment to Sound and Music's vision, mission and values A track record of generating income across different channels, meeting targets, with the ability and experience to manage and develop long-term and sustained fundraising relationships (for example, with major donors and trusts and foundations) Leadership (a strong combination of these are essential): A track record of leadership, including leading or working at a senior level in an organisation during a period of growth and change Excellent team leadership skills, with high emotional intelligence and generosity, a genuine enthusiasm for encouraging the input and ideas of others Strong budgeting and financial planning skills, and the ability to work collaboratively on this An entrepreneurial mindset: success in leveraging income, developing new income streams and value through commercial acumen and effective strategic partnership building A track record in championing and addressing under-representation in culture and a deep-rooted commitment to equality, diversity and inclusion Experience of increasing brand profile, developing brand awareness, and expanding audiences for a specialist product or service Understanding of the current political, economic, social and technological climate, including the context for culture and public funding and an active engagement with technological developments in creativity Excellent communication and interpersonal skills: able to engage confidently with different audiences and areas of the sector both publicly and on a 1:1 basis Excellent understanding of digital communications and infrastructure and how it can build reach and engagement, including using data to drive decision making If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role. Sound and Music is the national charity for new music. Our work covers composer and artist development, partnerships with a range of organisations, audience development, touring, information and advice, network building, and our education programme. Membership organisation, subject association and charity.
Apr 17, 2024
Full time
The Head of External Engagement is a key leadership post within the organisation. The role encompasses responsibility for the development and delivery of the organisation's external activity, including profile, brand identity and stakeholder engagement, fundraising, and driving income generation. Share this vacancy: Employer Sound and Music Location London (but postholder can work remotely from anywhere in the UK) Contract Type Full-Time Permanent Start Date 3rd June 2024 (depending on notice period) Closing Date 14th April 2024 at 23:59 Contract & hours: Permanent contract, 0.8 to 1.0 (4 to 5 days a week, and open to flexible working arrangements) Reporting to: Chief Executive Created: March 2024 General Information The Head of External Engagement is a key leadership post within the organisation. The role encompasses responsibility for the development and delivery of the organisation's external activity, including profile, brand identity and stakeholder engagement (including the public), fundraising, and driving income generation in new areas, notably commercial partnerships. It also forms part of Sound and Music's senior management team, who under the leadership of the Chief Executive are responsible for overseeing the organisation's programme of activity, strategic development, external profile and a positive and productive organisational culture. An experienced fundraiser and communicator, you will lead the external engagement team and support the delivery of its strategic and operational plans. The broad remit of the role means the successful candidate will be a strong and confident communicator who builds networks easily and prioritises exceptional stakeholder management and relationship development. Sound and Music operates a hybrid working model with a mix of in person and remote working, so we welcome applications from anywhere in the UK. Our office is in London and the minimum requirement will be to attend one day per week. The post holder will support Sound and Music's commitment to equality, diversity, and inclusion, contributing to a culture of respect and collaboration in the organisation's internal and external activities. Key Responsibilities Leadership and management External leadership: Represent Sound and Music publicly, including through stakeholder and supporter events Work with the Head of Programmes to ensure Sound and Music's advisory groups are meaningfully engaged Be the Deputy Designated Safeguarding Lead for Sound and Music Internal leadership: Shared strategic responsibility and accountability for Sound and Music's three core aims and their associated objectives, outcomes and outputs Shared accountability (with other senior management colleagues) for the successful delivery and implementation of the organisation's Business Plan Lead the organisation's External Engagements team. This team includes a Communications and Insights Manager and Fundraising Coordinator (both line managed by the Head of External Engagement) plus support from other Sound and Music team members Development and fundraising Develop and support the Chief Executive on the overall business and development strategy for the organisation to ensure we meet fundraising targets (£200k in 2024-25) for annual programmes and major projects Develop an ambitious fundraising programme which builds our supporter base and individual funding streams, including individuals, major gifts and public funders Drive income growth by identifying and negotiating commercial partnerships and contribute to the development of an enhanced commercial mindset across the organisation Develop and cultivate the existing trusts and foundations pipeline Prepare documents and reports for key funders including Arts Council England Build and maintain positive and productive relationships with key funders, commercial organisations and stakeholders and cultivate existing relationships within the organisation Establish new income streams, for example, by maximising the intellectual property created within the organisation Engage the Board of Trustees and senior management team in fundraising activities and the ongoing strategy to optimise donor management and stewardship to develop a culture of fundraising across the organisation Maximise the opportunities provided by the new CRM system and contribute to the development of a data-led mindset across the organisation Communications and campaigns Develop and lead the overall communications and reputation management strategy for varied stakeholders to ensure we increase our visibility and influence in the sector Support the Chief Executive to build the profile of our brand, drive the media messaging and oversee and power our content media campaigns Support the Chief Executive to build and maintain positive and productive relationships with government and culture and media opinion formers Strategy and planning Work with the Chief Executive and other senior management team members to monitor, evaluate and review KPIs, strategies and activity so as to maximise Sound and Music's impact. This includes reporting and presenting to the Board and externally to help build engagement and relationships in the sector and with funders Assess the reputational, financial, delivery and other risks associated with current and new projects and partnerships Empower, model, support and encourage cross-team working to realise the full income generating possibilities of projects Finance and governance Contribute to creating and monitoring the overall organisation budget Work closely with the Chief Executive, Head of Programmes and Finance Manager to formulate financial strategy against specified budget areas, and to ensure that the programme activity is sufficiently resourced, planned and delivered to budget Ensure close monitoring of income and expenditure for relevant budget lines and contribute to senior management team financial planning and review Attend Board and Financial Subcommittee meetings to present and report impact on a quarterly basis Special Conditions of the Post Travel within the UK, as required by the role A willingness to represent the organisation internationally on an occasional basis Evening and weekend working to attend and network at events will be required (time off in lieu is taken afterwards) Satisfactory completion of an enhanced Disclosure and Barring Service check (if offered the role, and paid for by Sound and Music) Candidate Profile A demonstrable commitment to Sound and Music's vision, mission and values A track record of generating income across different channels, meeting targets, with the ability and experience to manage and develop long-term and sustained fundraising relationships (for example, with major donors and trusts and foundations) Leadership (a strong combination of these are essential): A track record of leadership, including leading or working at a senior level in an organisation during a period of growth and change Excellent team leadership skills, with high emotional intelligence and generosity, a genuine enthusiasm for encouraging the input and ideas of others Strong budgeting and financial planning skills, and the ability to work collaboratively on this An entrepreneurial mindset: success in leveraging income, developing new income streams and value through commercial acumen and effective strategic partnership building A track record in championing and addressing under-representation in culture and a deep-rooted commitment to equality, diversity and inclusion Experience of increasing brand profile, developing brand awareness, and expanding audiences for a specialist product or service Understanding of the current political, economic, social and technological climate, including the context for culture and public funding and an active engagement with technological developments in creativity Excellent communication and interpersonal skills: able to engage confidently with different audiences and areas of the sector both publicly and on a 1:1 basis Excellent understanding of digital communications and infrastructure and how it can build reach and engagement, including using data to drive decision making If you feel you have just some of the required skills and experience but meet the person specification, we would still encourage you to apply; we are very open to continuing the training and development of individuals who are self motivated to acquire new skills and knowledge relevant to the role. Sound and Music is the national charity for new music. Our work covers composer and artist development, partnerships with a range of organisations, audience development, touring, information and advice, network building, and our education programme. Membership organisation, subject association and charity.
Are you ready for an amazing opportunity to lead a dynamic and passionate fundraising team in London? Do you have the skills and experience to inspire and motivate donors, partners, and supporters to make a difference for our cause? If yes, then you might be the perfect candidate for the Director of Fundraising role! Don t miss this chance to apply now and join a fantastic organisation that is making a positive impact in the world! As the Director of the fundraising team, you will be responsible for driving and diversifying income generation from various sources, such as high net worth individuals, corporate partners, trusts and grants, digital and community fundraising. You will work closely with the Chief Executive, the Trustee Board, and the donors to develop and maintain strong relationships and deliver high impact, donor-centric stewardship. You will also oversee the fundraising strategy for the next three years, aligned with the organisational vision and mission, and ensure its effective implementation and evaluation. You will adhere to the relevant charity legislation and the Institute of Fundraising s Codes of Practice and follow due diligence processes for all gifts. You will also collaborate with your peers across the OnSide Network to share best practices and learn from each other. As a member of the Senior Leadership Team, you will role-model the highest professional standards and live values. Salary: £55,000 - £60,000 per annum To be successful as the Director of Fundraising, you will have: Experience in generating six-figure commitments from major donors (corporate, high net worth individuals, and grants & trusts) with an impressive track record in securing significant funds and meeting challenging financial targets, including both new business and account management Experience of managing a pipeline of potential supporters and donors, and aligning their interests with a charity s needs in order to maximise the gift level Experience of supporting senior colleagues and/or Trustees to learn the art, craft and science of fundraising Understanding of issues affecting young people and disadvantaged communities Proven experience in generating income from event & community fundraising as well as statutory sources Management experience Ability to make face-to-face approaches for funding from major donors and to negotiate Strategic, target-driven approach to fundraising and marketing activity development, knowing how best to deploy resource to maximise income generation Outstanding influencing and client facing skills, with an ability to communicate confidently with high level individuals and decision makers Meet the Organisation: Who We Are and What We Do Unitas are an independent charity and purpose-built youth centre for Barnet s young people aged 8 to 19, and up to 25 for those with additional needs. We support North London s young people with three things they deserve and need; somewhere to go, something to do and someone to talk to. Unitas Youth Zone opened its doors in June 2019 and since then we have welcomed thousands of young people through our doors. Unitas is a proud member of the OnSide network of Youth Zones. Join us in making a difference and raising the aspirations of young people in North London. We embrace diversity and welcome applications from individuals with non-traditional backgrounds. Safeguarding is paramount, and an enhanced DBS check is required. As an equal opportunity employer, we value individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. Many young people, particularly those from socio-economically deprived areas, face an endless maze of boredom, loneliness, and temptation, with nowhere to go and a lack of inspiring and productive activities to occupy their leisure time. The charity is dedicated to young people and makes a bold statement about the importance of giving young people high-quality places to go in their leisure time. Open 6 days a week including school holidays, our vision is to unite young people to fulfil their full potential. Don t miss this amazing opportunity to join us as our Director of Fundraising! Apply now and make a difference!
Apr 17, 2024
Full time
Are you ready for an amazing opportunity to lead a dynamic and passionate fundraising team in London? Do you have the skills and experience to inspire and motivate donors, partners, and supporters to make a difference for our cause? If yes, then you might be the perfect candidate for the Director of Fundraising role! Don t miss this chance to apply now and join a fantastic organisation that is making a positive impact in the world! As the Director of the fundraising team, you will be responsible for driving and diversifying income generation from various sources, such as high net worth individuals, corporate partners, trusts and grants, digital and community fundraising. You will work closely with the Chief Executive, the Trustee Board, and the donors to develop and maintain strong relationships and deliver high impact, donor-centric stewardship. You will also oversee the fundraising strategy for the next three years, aligned with the organisational vision and mission, and ensure its effective implementation and evaluation. You will adhere to the relevant charity legislation and the Institute of Fundraising s Codes of Practice and follow due diligence processes for all gifts. You will also collaborate with your peers across the OnSide Network to share best practices and learn from each other. As a member of the Senior Leadership Team, you will role-model the highest professional standards and live values. Salary: £55,000 - £60,000 per annum To be successful as the Director of Fundraising, you will have: Experience in generating six-figure commitments from major donors (corporate, high net worth individuals, and grants & trusts) with an impressive track record in securing significant funds and meeting challenging financial targets, including both new business and account management Experience of managing a pipeline of potential supporters and donors, and aligning their interests with a charity s needs in order to maximise the gift level Experience of supporting senior colleagues and/or Trustees to learn the art, craft and science of fundraising Understanding of issues affecting young people and disadvantaged communities Proven experience in generating income from event & community fundraising as well as statutory sources Management experience Ability to make face-to-face approaches for funding from major donors and to negotiate Strategic, target-driven approach to fundraising and marketing activity development, knowing how best to deploy resource to maximise income generation Outstanding influencing and client facing skills, with an ability to communicate confidently with high level individuals and decision makers Meet the Organisation: Who We Are and What We Do Unitas are an independent charity and purpose-built youth centre for Barnet s young people aged 8 to 19, and up to 25 for those with additional needs. We support North London s young people with three things they deserve and need; somewhere to go, something to do and someone to talk to. Unitas Youth Zone opened its doors in June 2019 and since then we have welcomed thousands of young people through our doors. Unitas is a proud member of the OnSide network of Youth Zones. Join us in making a difference and raising the aspirations of young people in North London. We embrace diversity and welcome applications from individuals with non-traditional backgrounds. Safeguarding is paramount, and an enhanced DBS check is required. As an equal opportunity employer, we value individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. Many young people, particularly those from socio-economically deprived areas, face an endless maze of boredom, loneliness, and temptation, with nowhere to go and a lack of inspiring and productive activities to occupy their leisure time. The charity is dedicated to young people and makes a bold statement about the importance of giving young people high-quality places to go in their leisure time. Open 6 days a week including school holidays, our vision is to unite young people to fulfil their full potential. Don t miss this amazing opportunity to join us as our Director of Fundraising! Apply now and make a difference!
Main purpose of job: To lead and develop CARA, taking overall responsibility for the operational and financial management, generating income, working closely with the board of trustees to achieve CARA's strategic and budgetary aims, whilst ensuring compliance with statutory, contractual, and regulatory requirements. Start date: To be agreed with the appointed candidate (subject to Enhanced DBS Check and satisfactory references). Salary: £55,000 - £60,000 Hours: Your hours of work are as required to perform the duties of your role, for a full-time employee this is normally 35 hours per week. Contract: Permanent Place of work: At least two days a week in the Colchester office, with some home working, regular travel across Essex and occasional travel in the East Region. Holiday: 25 days per year pro-rata, plus additional closure days between Christmas and New Year. To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification. Application deadline: 10am, Thursday 16th May 2024. Interviews: Tuesday 4th June, in Colchester. This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1. Job Description The post of Chief Executive Officer offers an exciting opportunity to steer CARA through the next stage of its development, providing leadership to the talented and committed CARA team. The role will involve building on the considerable growth and development that CARA has achieved over the last 10 years, securing funding to ensure it can continue to provide excellent specialist services to survivors of sexual violence and take steps towards CARA's vision of a world without sexual violence and child sexual abuse. CARA's CEO is responsible for leading and developing CARA, taking overall responsibility for the operational and financial management, generating income, working closely with the board of trustees to achieve CARA's strategic and budgetary aims, whilst ensuring compliance with statutory, contractual, and regulatory requirements. The main responsibilities of the CEO are: Strategic leadership: Work with the Board of Trustees and the Head of Operations, and consult with staff, survivors, and others, to develop and define a clear, strong vision and direction for the future of the organisation. Lead on and be responsible for the creation, ongoing development and implementation of the organisation's strategic, business and annual plans. Foster, model and promote an inclusive, feminist, anti-racist organisational culture that reflects CARA's ethos and values. Be accountable to the Board of Trustees for the overall financial health of the organisation. Good governance: Report and present to the Board of Trustees on the organisation's progress against its budgets, plans, any risks, challenges and changes, and all information relevant and necessary to the effective discharge of the Board's duties, including strategic decision-making. Develop and share proposals with the Board for the implementation of its objectives and the ongoing development of the organisation. Support the Board of Trustees in its ongoing process of self-assessment, development and improving its diversity and representation. Ensure the charity meets its constitutional, regulatory and legal obligations. Business development: Develop and implement an income generation strategy that ensures the organisation's sustainability and enables its sustainable growth. Work in partnership with the Head of Operations to develop and implement the organisational structures needed for effective delivery of CARA's objectives and sustainable growth. Generate new and various funding and income opportunities through networking, developing partnerships. To research and identify new funding and commissioning opportunities and complete bids and applications on an ongoing basis. Increase the unrestricted income of the charity, including developing, proposing and implementing new and innovative approaches to its income generation activities, including working closely with the CEO of Icena. Be responsible for maintaining and developing strong, long-term relationships with a diverse range funders and donors, both existing and new. Representation: To act as lead representative for CARA in the Synergy Essex Rape Crisis Partnership, developing strong working relationships with the other partners and negotiating CARA's role, responsibilities and the financial allocations it receives from the partnership. To keep up-to-date with current developments affecting victims and survivors of sexual violence and ensure that CARA responds appropriately to these developments. To be the chief spokeswoman for CARA, responding to media and other enquiries as appropriate and playing a pro-active role in bringing relevant issues to the attention of the public, issuing press releases and initiating debate, as appropriate. Build, support and oversee strong relationships with individuals and organisations across the voluntary, public and private sectors, and in local and national government. To contribute to Rape Crisis England and Wales campaigns and other campaigns, as appropriate. To remain informed of national and regional Rape Crisis perspectives, drawing on Rape Crisis England and Wales expertise and resources as appropriate. Organisational management: Ensure policies and processes that support good communication, staff health and well-being, and safe and effective delivery of work are in place and adhered to throughout the organisation. Take overall responsibility for the staff team, its management and performance. Capture the organisation's work through robust monitoring and evaluation, and ensure CARA's impact and any learning is shared throughout the team and with the Board, survivors, funders and other partners as appropriate. Oversee and ensure robust financial management processes for the charity. Other: To oversee safeguarding at CARA, working with the Designated Safeguarding Leads to ensure effective policies and procedures are in place and communicated to staff, trustees, sessional counsellors and volunteers, and that CARA follows best safeguarding practice. To adhere to all CARA's organisational policies and procedures. To be administratively self-servicing, and to share responsibility for a range of day-to-day tasks with the Head of Operations and other team members. To undertake other related activities as required by Board of Trustees. This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. About CARA CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. CARA's vision is of a world without sexual violence and child sexual abuse. As a step towards this vision, we do all we can to create a culture where victims and survivors are believed, supported and treated with fairness and respect. CARA is a registered charity working with adults, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services. CARA currently employs 39 full and part-time staff and has an annual income of approximately £1.6 million. CARA's Aims To provide high quality, specialist support to victims and survivors of sexual violence and child sexual abuse. To increase awareness and understanding of sexual violence and child sexual abuse and the impact they have on victims and survivors, challenging myths and misconceptions. To promote and represent the rights and needs of victims and survivors, including advocating for a fairer criminal justice system. CARA's Values Feminism. Respect. Empowerment. Equality CARA is a women-led organisation and we work from an intersectional feminist perspective. We actively seek to ensure equality of women as a service provider and as an employer. The core values of respect, empowerment and equality underpin everything we do. CARA's commitment to diversity and inclusion CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.CARA is committed to anti-racism and are currently developing an Anti-racism Policy. Through this work, we will be aiming to dismantle barriers within CARA to ensure we do not continue to perpetuate institutional racism and can create a truly inclusive environment for our service-users and our workers. You can read more about CARA's commitment to diversity and inclusion here. . click apply for full job details
Apr 17, 2024
Full time
Main purpose of job: To lead and develop CARA, taking overall responsibility for the operational and financial management, generating income, working closely with the board of trustees to achieve CARA's strategic and budgetary aims, whilst ensuring compliance with statutory, contractual, and regulatory requirements. Start date: To be agreed with the appointed candidate (subject to Enhanced DBS Check and satisfactory references). Salary: £55,000 - £60,000 Hours: Your hours of work are as required to perform the duties of your role, for a full-time employee this is normally 35 hours per week. Contract: Permanent Place of work: At least two days a week in the Colchester office, with some home working, regular travel across Essex and occasional travel in the East Region. Holiday: 25 days per year pro-rata, plus additional closure days between Christmas and New Year. To apply: Please complete the application form, which can be downloaded from our website, explaining how your skills and experience relate to the person specification. Application deadline: 10am, Thursday 16th May 2024. Interviews: Tuesday 4th June, in Colchester. This post is restricted to women applicants under the Equality Act 2010, Schedule 9, Part 1. Job Description The post of Chief Executive Officer offers an exciting opportunity to steer CARA through the next stage of its development, providing leadership to the talented and committed CARA team. The role will involve building on the considerable growth and development that CARA has achieved over the last 10 years, securing funding to ensure it can continue to provide excellent specialist services to survivors of sexual violence and take steps towards CARA's vision of a world without sexual violence and child sexual abuse. CARA's CEO is responsible for leading and developing CARA, taking overall responsibility for the operational and financial management, generating income, working closely with the board of trustees to achieve CARA's strategic and budgetary aims, whilst ensuring compliance with statutory, contractual, and regulatory requirements. The main responsibilities of the CEO are: Strategic leadership: Work with the Board of Trustees and the Head of Operations, and consult with staff, survivors, and others, to develop and define a clear, strong vision and direction for the future of the organisation. Lead on and be responsible for the creation, ongoing development and implementation of the organisation's strategic, business and annual plans. Foster, model and promote an inclusive, feminist, anti-racist organisational culture that reflects CARA's ethos and values. Be accountable to the Board of Trustees for the overall financial health of the organisation. Good governance: Report and present to the Board of Trustees on the organisation's progress against its budgets, plans, any risks, challenges and changes, and all information relevant and necessary to the effective discharge of the Board's duties, including strategic decision-making. Develop and share proposals with the Board for the implementation of its objectives and the ongoing development of the organisation. Support the Board of Trustees in its ongoing process of self-assessment, development and improving its diversity and representation. Ensure the charity meets its constitutional, regulatory and legal obligations. Business development: Develop and implement an income generation strategy that ensures the organisation's sustainability and enables its sustainable growth. Work in partnership with the Head of Operations to develop and implement the organisational structures needed for effective delivery of CARA's objectives and sustainable growth. Generate new and various funding and income opportunities through networking, developing partnerships. To research and identify new funding and commissioning opportunities and complete bids and applications on an ongoing basis. Increase the unrestricted income of the charity, including developing, proposing and implementing new and innovative approaches to its income generation activities, including working closely with the CEO of Icena. Be responsible for maintaining and developing strong, long-term relationships with a diverse range funders and donors, both existing and new. Representation: To act as lead representative for CARA in the Synergy Essex Rape Crisis Partnership, developing strong working relationships with the other partners and negotiating CARA's role, responsibilities and the financial allocations it receives from the partnership. To keep up-to-date with current developments affecting victims and survivors of sexual violence and ensure that CARA responds appropriately to these developments. To be the chief spokeswoman for CARA, responding to media and other enquiries as appropriate and playing a pro-active role in bringing relevant issues to the attention of the public, issuing press releases and initiating debate, as appropriate. Build, support and oversee strong relationships with individuals and organisations across the voluntary, public and private sectors, and in local and national government. To contribute to Rape Crisis England and Wales campaigns and other campaigns, as appropriate. To remain informed of national and regional Rape Crisis perspectives, drawing on Rape Crisis England and Wales expertise and resources as appropriate. Organisational management: Ensure policies and processes that support good communication, staff health and well-being, and safe and effective delivery of work are in place and adhered to throughout the organisation. Take overall responsibility for the staff team, its management and performance. Capture the organisation's work through robust monitoring and evaluation, and ensure CARA's impact and any learning is shared throughout the team and with the Board, survivors, funders and other partners as appropriate. Oversee and ensure robust financial management processes for the charity. Other: To oversee safeguarding at CARA, working with the Designated Safeguarding Leads to ensure effective policies and procedures are in place and communicated to staff, trustees, sessional counsellors and volunteers, and that CARA follows best safeguarding practice. To adhere to all CARA's organisational policies and procedures. To be administratively self-servicing, and to share responsibility for a range of day-to-day tasks with the Head of Operations and other team members. To undertake other related activities as required by Board of Trustees. This list is indicative only, not exhaustive. It is intended to reflect a range of duties the post-holder will be expected to perform but additional duties commensurate with the role may be required. The job description will be reviewed from time to time and may change in light of experience and changing circumstances, in consultation with the post-holder. About CARA CARA (Centre for Action on Rape and Abuse) works with victims and survivors of sexual violence and child sexual abuse, providing independent, specialist support and promoting and representing their rights and needs. CARA's vision is of a world without sexual violence and child sexual abuse. As a step towards this vision, we do all we can to create a culture where victims and survivors are believed, supported and treated with fairness and respect. CARA is a registered charity working with adults, young people and children from across mid and north Essex. We have a head office in Colchester and outreach premises in Braintree, Chelmsford, Clacton-on-Sea, Great Dunmow and Harwich. We also provide remote services. CARA currently employs 39 full and part-time staff and has an annual income of approximately £1.6 million. CARA's Aims To provide high quality, specialist support to victims and survivors of sexual violence and child sexual abuse. To increase awareness and understanding of sexual violence and child sexual abuse and the impact they have on victims and survivors, challenging myths and misconceptions. To promote and represent the rights and needs of victims and survivors, including advocating for a fairer criminal justice system. CARA's Values Feminism. Respect. Empowerment. Equality CARA is a women-led organisation and we work from an intersectional feminist perspective. We actively seek to ensure equality of women as a service provider and as an employer. The core values of respect, empowerment and equality underpin everything we do. CARA's commitment to diversity and inclusion CARA seeks to be an inclusive organisation that actively encourages, supports and values diversity amongst both our service-users and our workers. We wish to create a culture in which discrimination, in all its forms, is recognised and addressed.CARA is committed to anti-racism and are currently developing an Anti-racism Policy. Through this work, we will be aiming to dismantle barriers within CARA to ensure we do not continue to perpetuate institutional racism and can create a truly inclusive environment for our service-users and our workers. You can read more about CARA's commitment to diversity and inclusion here. . click apply for full job details
Salary: Competitive per annum plus company car, bonus and Veolia benefits Location: Hybrid- London/home When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of ecological transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment and contribute to our inclusive culture. What we can offer you; Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24-hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; We are looking for a talented Senior Internal Communications Manager to join a team that is transforming the way we communicate with and engage colleagues across the UK to drive business performance. You will work closely with the Head of Internal Communications to deliver the new internal communications strategy. You will also be pivotal in helping to re-position the new internal communications offering with the Executive Committee and other key stakeholders. More specifically, you will: Advise and influence members of the Executive Committee. Work with the Head of Internal Communications on the strategy, approach and execution of award-winning UK-wide campaigns that are aligned to Veolia's strategic objectives. Work with stakeholders on developing and implementing high-impact communication strategies and plans. Be responsible for developing and implementing an integrated internal communications plan across Veolia's four business areas. Oversee the delivery of the content and channels strategy as well as the measurement framework. Lead a high-performing team of three people. What we're looking for; 10+ years of Internal Communications experience operating in a senior role. Experience of developing and implementing internal communications strategies and plans. Proven track record of influencing and managing senior stakeholders. Excellent relationship management skills at all levels of an organisation. Experience of managing high performing teams. Experience of working collaboratively across communications teams and the business. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Apr 17, 2024
Full time
Salary: Competitive per annum plus company car, bonus and Veolia benefits Location: Hybrid- London/home When you see the world as we do, you see the chance to help the world take better care of its resources, and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of ecological transformation to life. We know that everyone here at Veolia can help us work alongside our communities, look after the environment and contribute to our inclusive culture. What we can offer you; Access to our company pension scheme Discounts on everything from groceries to well known retailers Access to a range of resources to support your physical, mental and financial health; so you can lean on us whenever you need to 24-hour access to a virtual GP, 365 days a year, for you and family members in your household One paid days leave every year to volunteer and support your community Ongoing training and development opportunities, allowing you to reach your full potential What you'll be doing; We are looking for a talented Senior Internal Communications Manager to join a team that is transforming the way we communicate with and engage colleagues across the UK to drive business performance. You will work closely with the Head of Internal Communications to deliver the new internal communications strategy. You will also be pivotal in helping to re-position the new internal communications offering with the Executive Committee and other key stakeholders. More specifically, you will: Advise and influence members of the Executive Committee. Work with the Head of Internal Communications on the strategy, approach and execution of award-winning UK-wide campaigns that are aligned to Veolia's strategic objectives. Work with stakeholders on developing and implementing high-impact communication strategies and plans. Be responsible for developing and implementing an integrated internal communications plan across Veolia's four business areas. Oversee the delivery of the content and channels strategy as well as the measurement framework. Lead a high-performing team of three people. What we're looking for; 10+ years of Internal Communications experience operating in a senior role. Experience of developing and implementing internal communications strategies and plans. Proven track record of influencing and managing senior stakeholders. Excellent relationship management skills at all levels of an organisation. Experience of managing high performing teams. Experience of working collaboratively across communications teams and the business. What's next? Apply today, so we can make a difference for generations to come. We're proud to be listed in The Sunday Times Best Places to Work 2023, being named as a Top 10 Very Big Organisation and Highly Commended as a workplace for 55+. This accolade further demonstrates our commitment to our people and our actions in creating an environment where everyone can be their true selves and enjoy working at Veolia. We want to ensure that you feel supported throughout the application process and provide reasonable adjustments where necessary and requested. If you require any reasonable adjustments as part of your application and interview process please do not hesitate to let us know. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully. Here at Veolia, we're proud to be known as an equal opportunities employer. We know how important it is to be fully committed to building and maintaining a diverse and inclusive place to work for every one of our colleagues. So no matter their age, gender, gender expression, disability, race, ethnicity, religion, belief, sexuality or veteran status, every applicant who meets the minimum requirements will be considered fully.
Store Manager - New Store Opening May 2024 East Sheen, London Fantastic Opportunity to join a growing charity retailer Salary up to 25,000 per annum dependant on experience plus benefits including bonus. My client is a well-established, growing charity retailer. They currently have an exciting opportunity to join them in the position of Store Manager to manage their beautiful store opening in East Sheen. As the Shop Manager your primary responsibility is to maximise income generation and ensure all targets are met and exceeded. Responsibilities: You will work closely with the Area Manager so they can understand your stock requirements and be responsible for overseeing the maintenance and health & safety of the shop. Responsible for the smooth running of the store in accordance with company guidelines Deliver annual store financial and contribution targets. Deliver against store KPI's. Lead and develop your team. Recruitment and selection of new team members. Visual merchandising the store, maximising all opportunities. Driving new business into the store. Liasing with the local community. Recruiting volunteers for the store. Experience required: Previous Store Manager experience within charity or retail. Have the ability to engage customers through outstanding communication, questioning and listening skills. KPI aware and driven. Experience of working to targets in a customer focused environment. Energy, drive and a positive can-do attitude. Flexible to cover store opening hours and weekends. Proven track record of successful delivery of a high growth, profitable operation. Experience in managing a large team of volunteers, including recruitment and development, as well as excellent customer service and supporter relationship building skills. An understanding of charity retail would be a distinct advantage and a passion for the charity sector. If you are interested in working for a leading charity retailer who truly values their teams then please apply today with your cv and covering letter. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.
Apr 17, 2024
Full time
Store Manager - New Store Opening May 2024 East Sheen, London Fantastic Opportunity to join a growing charity retailer Salary up to 25,000 per annum dependant on experience plus benefits including bonus. My client is a well-established, growing charity retailer. They currently have an exciting opportunity to join them in the position of Store Manager to manage their beautiful store opening in East Sheen. As the Shop Manager your primary responsibility is to maximise income generation and ensure all targets are met and exceeded. Responsibilities: You will work closely with the Area Manager so they can understand your stock requirements and be responsible for overseeing the maintenance and health & safety of the shop. Responsible for the smooth running of the store in accordance with company guidelines Deliver annual store financial and contribution targets. Deliver against store KPI's. Lead and develop your team. Recruitment and selection of new team members. Visual merchandising the store, maximising all opportunities. Driving new business into the store. Liasing with the local community. Recruiting volunteers for the store. Experience required: Previous Store Manager experience within charity or retail. Have the ability to engage customers through outstanding communication, questioning and listening skills. KPI aware and driven. Experience of working to targets in a customer focused environment. Energy, drive and a positive can-do attitude. Flexible to cover store opening hours and weekends. Proven track record of successful delivery of a high growth, profitable operation. Experience in managing a large team of volunteers, including recruitment and development, as well as excellent customer service and supporter relationship building skills. An understanding of charity retail would be a distinct advantage and a passion for the charity sector. If you are interested in working for a leading charity retailer who truly values their teams then please apply today with your cv and covering letter. By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. To view other great vacancies please visit our website or call us for a confidential chat about upcoming opportunities in: Buying & Merchandising and Ecommerce Charity & Non Profit Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Hospitality, Catering & Leisure Marketing, Digital & Technology Office & Administration Property & Centre Management Retail, Trade and Luxury Operations Senior Appointments & Executive Sales & FMCG Supply Chain & Logistics & Warehouse.