Jul 22, 2021Full time
London, Bristol, Sheffield or Remote Closing date: 26 July 2021 at 11.30 pm Do you have proven experience of facilitating design thinking processes in agile teams and supporting User Researchers, UX Designers and Service Designers working in agile teams? Then join Shelter as a Digital Design Lead and you could soon be playing an influential role in our digital design activities of the future. About Shelter A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change, with individuals, in communities, across society, and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve. At Shelter we are united by our purpose to defend the right to a safe home. Our enemy is the social injustice at the core of the escalating housing emergency. We believe that to win that fight, we must be representative of the people we are here to help and those who support our movement for change. In all our people decisions, we take pride in being inclusive, fair, equitable and transparent. We have committed to combat racism both within and outside Shelter and welcome you on our journey to becoming a truly anti-racist organisation. About the team The design team plays a key role within Shelter by producing exciting user experiences for our advice services, campaigns and fundraising. Very much digital and creative leaders, they collaborate across the organisation to deliver first-class design, insight and services in an agile, iterative and data-driven manner. Disciplines in the team include User Research, Service Design and UX Design. The design team is part of the Central Digital team, which includes web development, design, content production, analytics, product management and delivery management. Collectively, they set the example for Shelter in digital best practice, discovery and innovation. About the role Our in-house design professionals work across three primary contexts - marketing content for supporter focused products like fundraising events and change campaigns, digital service delivery, including housing advice content, plus digital platform and feature development. UX Designers, Service Designers and User Researchers all work in cross-functional product teams. Your challenge will be to head up and support these design experts to ensure our digital products, services and campaigns provide the best possible user experience and meet our business objectives. You'll also be the internal owner of Shelter's organisational digital design principles, guidelines and standards, including our accessibility standard and pattern library. And, as Shelter's design practice lead, we'll rely on you to host our UX Community of Practice and support it to define, disseminate and develop good design practice. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About you Not only do you have a clear understanding of, and experience in, Design Thinking and Lean and Agile methodologies, you also have an extensive and varied portfolio of work and can demonstrate how it relates to business and user value. You may be a designer who or researcher who is looking for their next step up. What's more, you're used to developing, improving and facilitating quality standards, processes and guidelines to ensure quality, efficiency and brand integrity across a range of digital channels. Experience of working closely with teams of user researchers, UX designers, service designers, content designers, analysts, web developers, product managers and service managers is important too, as is extensive experience of leading, training and mentoring designers of different disciplines. Adept at supporting non-specialist stakeholders and contributors, you have the communication and people skills it takes to build and sustain strong relationships at all levels. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no one has to fight bad housing or homelessness on their own. To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society. Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.