DWF Liverpool, Lancashire
Jun 14, 2021Full time
Virtual Support Assistant - Home Based - Permanent DWF LLP is now seeking to recruit a Virtual Support Assistant to be Home Based. The Virtual Support Assistant will provide high quality, remote support, delivering a highly professional service to ensure the effective and economic use of Fee Earner & Partner time. The role will support Partners and Fee Earning teams between Career Levels 3 and 6 in delivering a high quality client experience undertaking non-chargeable support work and providing an advisory service to enable fee earning colleagues to optimise their time working in a virtual environment. There will be a heavy focus on enabling colleagues to become self-sufficient whilst maximising billable time. Main Duties: Provide administrative support to fee earning teams in all aspects of the legal case journey Provide support and guidance in signposting teams to use appropriate business systems including travel booking, expense processing, 3e reporting and use of Microsoft Teams Process and deal with correspondence as appropriate Liaise with clients, responding to emails, enquiries and telephone messages as required Support in the creation and maintenance of electronic case files file closure and archiving Skills: A good communicator with the ability to communicate at all levels and manage stakeholders effectively. Highly organised with excellent administrative skills Excellent interpersonal skills. Demonstrates attention to detail and shows concern for accuracy and quality of work produced Acts as a role model and is aware of impact of own behaviour Takes ownership of tasks and proactively contributes to the team Motivated, self-starter with the ability to work on own initiative and ability to manage and prioritise own workload. Ability to work in a fast paced environment and work to tight deadlines Hardworking, flexible and adaptable in their approach. Knowledge of DWF systems and be confident in both using and providing advice and guidance to other users Demonstrable experience and working knowledge of Microsoft Office applications particularly Word, Excel, PowerPoint and Outlook. The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation. We're offering you the opportunity to join a dynamic and fast paced team and gain access to top level industry training. DWF has a unique approach to providing legal services and work with market leaders and the best in the industry, all whilst providing a supportive work environment where you will work collaboratively towards a shared vision. Please note: This is an agile position (permanently working from home) and the hours are 37.5 per week, based on a flexible rota (between 7am and 7pm from Monday to Friday, dependant on the businesses need) Benefits package and flexible working: We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That's why, when you join DWF, you'll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers, a buy as you earn share scheme and dining cards. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme. We welcome applications from people looking for a flexible or [partly] agile role and remote working outside of London. We are happy to explore your preferred working patterns as part of your application. About DWF DWF is a global legal business providing Complex, Managed and Connected Services, operating from 33 key locations with over 4,200 people. The Company became the first Main Market Premium Listed legal business on the London Stock Exchange in March 2019. We are committed to equal opportunities in all areas of work and business. At DWF we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations. Supporting your application Our recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. We want to make sure we do all we can to make this a positive experience for you. Please make us aware of any adjustments or additional support we can provide beforehand or on the day. Note to recruitment agencies We hire the majority of our talent directly by our resourcing team or via referrals. On occasion, we will look for external support and will release vacancies to our recently reviewed Preferred Suppliers List. Speculative CVs sent by other agents or outside of the agreed process will not be accepted and no recruitment fee will be applicable.