We are seeking a friendly and motivated entry levels sales advisor to join our team. As a sales Consultant, you will be responsible for building and maintaining relationships with clients and providing them with exceptional customer service. Your role will involve identifying potential customer and negotiating sales contracts. In addition, you will play a key role in achieving company targets and contributing to the growth and success of our business. If you are a results-driven individual with excellent communication skills and a passion for sales, we want to hear from you! SALARY: 21.5k - 23k Basic DOE + Guaranteed 250 for 3months+ UNCAPPED Commissions and Quarterly Bonuses. Responsibilities Build and maintain relationships with clients through regular contact and follow-up Identify and prospect potential customers to generate leads and sales opportunities Deliver product presentations and demonstrations to clients, showcasing the benefits and features of our products Negotiate and close sales contracts, ensuring customer satisfaction and retention Collaborate with the sales team to achieve company targets and meet individual sales goals Provide exceptional customer service throughout the sales process, addressing any queries or concerns promptly and efficiently Stay up-to-date with industry trends and developments, and share relevant information with clients Requirements Excellent communication and interpersonal skills, with the ability to build rapport with clients Strong negotiation and persuasion skills Highly motivated and target-oriented, with a track record of achieving sales goals Ability to work independently and as part of a team Knowledge of sales techniques and best practices P58484LV INDHIN
Apr 26, 2024
Full time
We are seeking a friendly and motivated entry levels sales advisor to join our team. As a sales Consultant, you will be responsible for building and maintaining relationships with clients and providing them with exceptional customer service. Your role will involve identifying potential customer and negotiating sales contracts. In addition, you will play a key role in achieving company targets and contributing to the growth and success of our business. If you are a results-driven individual with excellent communication skills and a passion for sales, we want to hear from you! SALARY: 21.5k - 23k Basic DOE + Guaranteed 250 for 3months+ UNCAPPED Commissions and Quarterly Bonuses. Responsibilities Build and maintain relationships with clients through regular contact and follow-up Identify and prospect potential customers to generate leads and sales opportunities Deliver product presentations and demonstrations to clients, showcasing the benefits and features of our products Negotiate and close sales contracts, ensuring customer satisfaction and retention Collaborate with the sales team to achieve company targets and meet individual sales goals Provide exceptional customer service throughout the sales process, addressing any queries or concerns promptly and efficiently Stay up-to-date with industry trends and developments, and share relevant information with clients Requirements Excellent communication and interpersonal skills, with the ability to build rapport with clients Strong negotiation and persuasion skills Highly motivated and target-oriented, with a track record of achieving sales goals Ability to work independently and as part of a team Knowledge of sales techniques and best practices P58484LV INDHIN
Service Advisor VW Exeter Salary £26,862.26 to £28,820.61DOE + OTE up to circa £38k 45 Hours Full Time Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available Retail discountsthat save you money every day Gym discounts, cash healthcare plans, and acycle-to-work scheme Car discountsfor new and used purchases and servicing Flexible pension schemeandSharesave schemeto grow your savings Family-friendly policiesthat help you spend more time with the people that matter Awellbeing programmeto support you and your family An internalcolleague recognition systemto celebrate achievements Acommunity volunteering day What youll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Dont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the worlds best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you dont need to love cars to work with us- you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Thats why we believe Inchcape is for everyone. JBRP1_UKTJ
Apr 26, 2024
Full time
Service Advisor VW Exeter Salary £26,862.26 to £28,820.61DOE + OTE up to circa £38k 45 Hours Full Time Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available Retail discountsthat save you money every day Gym discounts, cash healthcare plans, and acycle-to-work scheme Car discountsfor new and used purchases and servicing Flexible pension schemeandSharesave schemeto grow your savings Family-friendly policiesthat help you spend more time with the people that matter Awellbeing programmeto support you and your family An internalcolleague recognition systemto celebrate achievements Acommunity volunteering day What youll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Dont worry about ticking off every single skill here- if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the worlds best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you dont need to love cars to work with us- you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Thats why we believe Inchcape is for everyone. JBRP1_UKTJ
Service Advisor - Jaguar Land Rover Norwich Salary £ 26,862.26 - £ 32,146.07 + OTE Up to £40,000 45 Hours Full Time Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you'll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.
Apr 26, 2024
Full time
Service Advisor - Jaguar Land Rover Norwich Salary £ 26,862.26 - £ 32,146.07 + OTE Up to £40,000 45 Hours Full Time Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor, you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you 33 days' annual leave , including bank holidays, rising with length of service. Holiday buying scheme also available Retail discounts that save you money every day Gym discounts, cash healthcare plans , and a cycle-to-work scheme Car discounts for new and used purchases and servicing Flexible pension scheme and Sharesave scheme to grow your savings Family-friendly policies that help you spend more time with the people that matter A wellbeing programme to support you and your family An internal colleague recognition system to celebrate achievements A community volunteering day What you'll do day to day Provide an outstanding level of customer care Book service and repair work, always ensuring workshop and parts availability Keep customers fully informed of progress of their vehicle repairs Organise loan car bookings for customers where needed Obtain and process payments in a timely manner in adherence to Inchcape policy Maintain accurate customer records on our systems Convert as many inbound and outbound calls into bookings as possible Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication and organisational skills A passion for delivering an incredible experience to all, whether internal or external customers The ability to identify the needs of the customers and opportunities to upsell Excellent time management skills and the ability to work under pressure Previous experience in a target driven role Full UK driving licence Who we are Inchcape is a global automotive group that sells, services, and repairs the world's best-known car brands, from Audi, Toyota, Volkswagen, and Lexus to BMW, Jaguar, Land Rover, and Mercedes-Benz. But you don't need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. That's why we believe Inchcape is for everyone.
The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts (hand-picked by our Careers Team) cover an extensive range of engineering services. We've gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we've grown both our team of experts and our suite of solutions in line with our customer's needs. We're private equity backed, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry. We're innovative and forward thinking and have the awards to prove it, but most of all we're focused on helping make sure our customers leave nothing to chance. For over 160 years, our highly skilled Engineer Surveyors and Engineering Consultants have inspected, tested and reported on industrial machinery from passenger lifts and escalators, to MEWP's, forklift trucks and cranes in order to keep the industry, businesses and public safe. We are proud to have evolved into the successful company we are today, everything we do has been tried and tested. Year on year we invest in our people, systems and infrastructure and will continue to do so for generations to come. To be considered for this role you will live within a 40 minute drive to Cambridge this helps our 'Award Winning' planning team, do what they do best so that you can do what you do best. What will I be doing? In its simplest and most explicit form, industrial safety can be a matter of life or death. As an Engineer Surveyor in the Machinery discipline for BES Group, you will be helping to make Britain a safer place for industry, businesses and for people whenever and wherever. Some Of Your Responsibilities Will Include: Completing quality assessments and rigorous inspections Carrying out detailed reporting, with no compromise, ever Ensuring all customers are compliant with vital regulations that help to govern their industry (including LOLER and PUWER) Helping to prolong the life of machinery by spotting any potential defects as early as possible Always providing an exceptional level of customer service, whilst representing our brilliant company professionally Don't worry, if you are successful you will join our award winning, 16 week, Engineer Surveyor training program lead by our team of experts. What makes BES Group a great place to work? We are independent for a reason, we do what we do better than anyone else and we do it our own way. Take our drive and ambition along with years of REAL industry experience and we have honed and perfected the well-oiled machine that is BES Group. If you work for us, you will get the below and, so much more: Our standard starting salary is £42,750 Salary uplift, paid in increments, increasing to £45,423 after 1 year, then to £50,347 after 2 years' service £5,500 car cash allowance and paid travel time Electric Vehicle salary sacrifice scheme Up to 10% pension contribution 16+ week award winning and bespoke, industry leading training programme, with an ongoing training throughout your career Opportunity for support towards gaining professional registration (IEng, CEng) The opportunity to cross skill and development opportunities Discretionary annual company bonus and yearly salary review and enhanced overtime rates Laptop (surface go) and mobile phone provided Access to our excellent company benefits portal including; retail, fitness and cinema discounts A day to celebrate just you, with your birthday off Opportunity to buy and sell holidays for special events The support of a superb employee assistance programme Opportunities to attend volunteer days Company contribution to charity fundraising you participate in; we want to support charities you are passionate about! Opportunity for flexible working hours, we want you to have that work life balance. Salaries are dependent on location and experience. What experience do I need? Our team consists of the best, highly skilled and qualified Engineer Surveyors and we want our new recruits to have the same attitude, aptitude and appetite for what we do. You will need: A Level 4 engineering qualification and a good level of practical experience Practical experience working with various types of machinery equipment The ability to communicate complex and technical problems with ease A good level of IT and literacy skills in order to complete detailed customer reports. To apply for this role, simply click "Apply". We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. We want to inspire everyone to see how important safety is and we expect the same from our people. And if you're on the same page as us about that and you've got the right skills, experience and attitude, you'll fit right in. Simple. We're all about diversity and inclusion and that means we want our people to be themselves. We're delighted to be an equal opportunities employer and that will never change! BES Group, Your Trusted Advisor
Apr 26, 2024
Full time
The BES Group are the leading end to end solution provider in the Testing, Inspection, Certification and Compliance sector. Our team of experts (hand-picked by our Careers Team) cover an extensive range of engineering services. We've gone from strength to strength over recent years, welcoming the very best risk management businesses to our Group. As a result, we've grown both our team of experts and our suite of solutions in line with our customer's needs. We're private equity backed, which means we have the flexibility and support to move quickly and grow faster than any other company in our industry. We're innovative and forward thinking and have the awards to prove it, but most of all we're focused on helping make sure our customers leave nothing to chance. For over 160 years, our highly skilled Engineer Surveyors and Engineering Consultants have inspected, tested and reported on industrial machinery from passenger lifts and escalators, to MEWP's, forklift trucks and cranes in order to keep the industry, businesses and public safe. We are proud to have evolved into the successful company we are today, everything we do has been tried and tested. Year on year we invest in our people, systems and infrastructure and will continue to do so for generations to come. To be considered for this role you will live within a 40 minute drive to Cambridge this helps our 'Award Winning' planning team, do what they do best so that you can do what you do best. What will I be doing? In its simplest and most explicit form, industrial safety can be a matter of life or death. As an Engineer Surveyor in the Machinery discipline for BES Group, you will be helping to make Britain a safer place for industry, businesses and for people whenever and wherever. Some Of Your Responsibilities Will Include: Completing quality assessments and rigorous inspections Carrying out detailed reporting, with no compromise, ever Ensuring all customers are compliant with vital regulations that help to govern their industry (including LOLER and PUWER) Helping to prolong the life of machinery by spotting any potential defects as early as possible Always providing an exceptional level of customer service, whilst representing our brilliant company professionally Don't worry, if you are successful you will join our award winning, 16 week, Engineer Surveyor training program lead by our team of experts. What makes BES Group a great place to work? We are independent for a reason, we do what we do better than anyone else and we do it our own way. Take our drive and ambition along with years of REAL industry experience and we have honed and perfected the well-oiled machine that is BES Group. If you work for us, you will get the below and, so much more: Our standard starting salary is £42,750 Salary uplift, paid in increments, increasing to £45,423 after 1 year, then to £50,347 after 2 years' service £5,500 car cash allowance and paid travel time Electric Vehicle salary sacrifice scheme Up to 10% pension contribution 16+ week award winning and bespoke, industry leading training programme, with an ongoing training throughout your career Opportunity for support towards gaining professional registration (IEng, CEng) The opportunity to cross skill and development opportunities Discretionary annual company bonus and yearly salary review and enhanced overtime rates Laptop (surface go) and mobile phone provided Access to our excellent company benefits portal including; retail, fitness and cinema discounts A day to celebrate just you, with your birthday off Opportunity to buy and sell holidays for special events The support of a superb employee assistance programme Opportunities to attend volunteer days Company contribution to charity fundraising you participate in; we want to support charities you are passionate about! Opportunity for flexible working hours, we want you to have that work life balance. Salaries are dependent on location and experience. What experience do I need? Our team consists of the best, highly skilled and qualified Engineer Surveyors and we want our new recruits to have the same attitude, aptitude and appetite for what we do. You will need: A Level 4 engineering qualification and a good level of practical experience Practical experience working with various types of machinery equipment The ability to communicate complex and technical problems with ease A good level of IT and literacy skills in order to complete detailed customer reports. To apply for this role, simply click "Apply". We ask for some basic contact information and a CV or your LinkedIn profile, it's that easy! Please keep in mind, successful candidates will be required to complete the relevant background checks as part of the recruitment process. We want to inspire everyone to see how important safety is and we expect the same from our people. And if you're on the same page as us about that and you've got the right skills, experience and attitude, you'll fit right in. Simple. We're all about diversity and inclusion and that means we want our people to be themselves. We're delighted to be an equal opportunities employer and that will never change! BES Group, Your Trusted Advisor
Service & Parts Advisor (Marine) £26,000 - £30,000 + Training + Progression + Company Benefits Yarmouth - Isle of Wight Are you a service or parts advisor with a background or familiarity with the marine industry looking for a stable, permanent position within a highly accomplished marine dealership, who are known for looking after their staff and providing progress over time? On offer is the opportun click apply for full job details
Apr 26, 2024
Full time
Service & Parts Advisor (Marine) £26,000 - £30,000 + Training + Progression + Company Benefits Yarmouth - Isle of Wight Are you a service or parts advisor with a background or familiarity with the marine industry looking for a stable, permanent position within a highly accomplished marine dealership, who are known for looking after their staff and providing progress over time? On offer is the opportun click apply for full job details
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor. Relationships mean everything to the client, and this one is particularly special. You ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against business goals; through focussing on continuous improvement, quality and attention to detail. Ultimately supporting the team to build a customer service centre of excellence. As a forward thinking and people focussed company, this is a fantastic opportunity to deliver outstanding service for internal & external customers alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements & maximising opportunities for improvement. As part of your key responsibilities you ll: Manage relationships and communications with retailers for all aspects of customer service & delivery. Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat or instant message. Ensure key performance metrics are maintained and daily tasks are completed. Manage Client Campaigns e.g. new vehicle launch, gathering stock data, issuing orders and crediting etc. Assist with the creation of periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved. To take a lead in highlighting customer issues and drive improvements to prevent reoccurrence. Support a culture of customer satisfaction through timely & thorough handling of queries. Maintain detailed SOPs, Projects, Work Instructions and Process flows for all customer service processes. Undertake regular training and development, with a clear focus on delivering exceptional customer experience. Support the wider cross functional and cross regional teams, building key relationships to support query resolution and continuous improvement. Ability to adapt and change in line with business needs Ensure all activities are conducted in accordance with Health and Safety policies and procedures QUALIFICATIONS AND EXPERIENCE: Highly customer focussed Ability to interface and support relationships at all levels in all markets Ability to adapt and change rapidly Understanding of all aspects of customer service, including client relationships Excellent communicator, with an ability to persuade & influence both internal and external stakeholders. Process driven, with an ability to identify opportunities for improvements in service, cost or revenue for Unipart or the client Continuous improvement capability of process design and sustainable process improvement Systems literate, experienced in learning new systems, maximising benefits of systems and interrogation of data Relevant Customer Service qualification or business experience Full UK driving licence or ability to travel to other customer sites across the UK INDL
Apr 26, 2024
Full time
A superb opportunity has arisen to join a global brand in the role of Customer Services Advisor. Relationships mean everything to the client, and this one is particularly special. You ll have an important part to play delivering best in class customer support to their prestigious automotive customer. You will play your part to deliver against business goals; through focussing on continuous improvement, quality and attention to detail. Ultimately supporting the team to build a customer service centre of excellence. As a forward thinking and people focussed company, this is a fantastic opportunity to deliver outstanding service for internal & external customers alike, driving exceptional KPI performance, whilst adapting to changes in customer requirements & maximising opportunities for improvement. As part of your key responsibilities you ll: Manage relationships and communications with retailers for all aspects of customer service & delivery. Work in a fast-paced environment to address customer issues submitted via telephone, through CRM database, live chat or instant message. Ensure key performance metrics are maintained and daily tasks are completed. Manage Client Campaigns e.g. new vehicle launch, gathering stock data, issuing orders and crediting etc. Assist with the creation of periodic performance reports, relating to customer service KPIs and escalate where KPIs are not achieved. To take a lead in highlighting customer issues and drive improvements to prevent reoccurrence. Support a culture of customer satisfaction through timely & thorough handling of queries. Maintain detailed SOPs, Projects, Work Instructions and Process flows for all customer service processes. Undertake regular training and development, with a clear focus on delivering exceptional customer experience. Support the wider cross functional and cross regional teams, building key relationships to support query resolution and continuous improvement. Ability to adapt and change in line with business needs Ensure all activities are conducted in accordance with Health and Safety policies and procedures QUALIFICATIONS AND EXPERIENCE: Highly customer focussed Ability to interface and support relationships at all levels in all markets Ability to adapt and change rapidly Understanding of all aspects of customer service, including client relationships Excellent communicator, with an ability to persuade & influence both internal and external stakeholders. Process driven, with an ability to identify opportunities for improvements in service, cost or revenue for Unipart or the client Continuous improvement capability of process design and sustainable process improvement Systems literate, experienced in learning new systems, maximising benefits of systems and interrogation of data Relevant Customer Service qualification or business experience Full UK driving licence or ability to travel to other customer sites across the UK INDL
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Apr 26, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Wallace Hind Selection LTD
Biggleswade, Bedfordshire
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Apr 26, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Apr 26, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Apr 26, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Apr 26, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Wallace Hind Selection LTD
Welwyn Garden City, Hertfordshire
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Apr 26, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Wallace Hind Selection LTD
Letchworth Garden City, Hertfordshire
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Apr 26, 2024
Full time
Are you an ambitious Service Administrator, Office Administrator, or Service Support Coordinator? Looking to continue learning and progressing on your professional journey? We are a progressive, high-quality business with a slick image, futuristic products, and prestigious customers! We are offering to develop a smart, motivated, customer-centric individual, into a role covering both service administration and support to our engineering teams. BASIC SALARY: £26,000 - £30,000 (negotiable depending on experience and background) BENEFITS: 25 days Annual Leave (plus bank holidays) Hybrid Working Option (After 6 Month Training Period) Company Pension - matched to 5% Private Healthcare (for Employee and Family) Life Assurance Cover Extensive Training LOCATION: Letchworth COMMUTABLE LOCATIONS: Welwyn Garden City, Luton, Biggleswade, Royston, Hitchin, Buntingford, Baldock, Flitwick, Hatfield. Following your initial 6-month training period, there will be the option for your role to become Hybrid working. JOB DESCRIPTION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment As our Service Support Administrator, you will supporting our service and engineering teams with administrative duties within our brand new Letchworth UK HQ & Demo Centre. Work will be incoming in waves, and while there are no KPIs, you will be proactive and well-planned. We will provide you with full training on our products, applications, processes, and procedures. KEY RESPONSIBILITIES: Both proactively and reactively acting as our ambassador on the telephone. Intake of customer calls via telephone / web / email; logging the customer call-out or breakdown, and ensuring they are followed up on. Liaising with engineers, scheduling engineers, quotes for spare parts, updating tasks on CRM system (Salesforce). Preparing job reports and engineer checklist both to customers, and in Salesforce to keep on top of systems data quality. PERSON SPECIFICATION: Service Administrator, Service Coordinator - Manufacturing, Industrial Equipment You will have the following characteristics & experiences: Previous experience working as a service coordinator / administrator, supporting a field-based service team. Day-to-day experience of using CRM systems (ideally Salesforce), to log leads, handle opportunities and quotes, etc. Proficient with Microsoft Office suite (Outlook, Word, Excel, etc.) Easy going, people person with a can-do attitude and a keen eye for detail. Excellent spoken and written English. Quality driven. OUR COMPANY: We are a multiple-award winning manufacturer of prestigious brands in technical / industrial equipment and are recognised worldwide as "State of the Art" innovators of high-value capital solutions which are used in a wide range of industries, including Automotive, Aerospace, Medical, Formula 1, Leather Goods, Apparel, and Marine, etc. With a first-class reputation, we pride ourselves in excellent customer care and as part of our organic growth programme, we are seeking to employ ambitious individuals with the aspiration to become the very best that they can be. PROSPECTS: We constantly strive to develop our staff to take on additional responsibilities and grow professionally. Wherever possible, we actively seek to promote from within. It is highly likely you will have worked in any of the following roles and/or markets, and worked with the following products and/or services: Service Administrator, Office Administrator, Service Coordinator, Office Manager, Office Supervisor, Service Advisor - Manufacturing, Industrial Equipment, Automotive, Aerospace, Medical, Leather Goods, Apparel, and Marine INTERESTED? Please click apply. You will receive an acknowledgement of your application. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: JK17686, Wallace Hind Selection
Customer Relations Advisor Are you a customer service professional, who has experience handling escalated queries, complaints? Do you enjoy providing a first-class service, building a rapport with customers, and having a genuine passion to understand their situation? If yes, our client would like you to join their friendly and dedicated team, where teamwork is also an important and required focus. Competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare), and a focus on employee well-being The Customer Relations team deals with complaints for the whole business. Working under tight deadlines and in a fast-paced environment, you will liaise with many different areas of the business, whilst also communicating with the Financial Ombudsman, third parties and reporting to the FCA. Duties: Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers. To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process. Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint. Adopt right first time approach, ensuring we answer all points raised in each complaint to avoid repeat complaints. Understanding and researching all aspects of customer communication identifying important points to highlight using a fair and reasonable attitude. Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations. Maintain accurate records of all customer contact by making full notes on the in-house system and adding complaints onto the complaints log. The Individual: Be an effective team player Strong organisational skills and workload management Working to strict SLAs within a high-volume environment Assisting with other Customer Relations Tasks when required Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
Apr 26, 2024
Full time
Customer Relations Advisor Are you a customer service professional, who has experience handling escalated queries, complaints? Do you enjoy providing a first-class service, building a rapport with customers, and having a genuine passion to understand their situation? If yes, our client would like you to join their friendly and dedicated team, where teamwork is also an important and required focus. Competitive salary with excellent benefits package (including a 10% bonus, Private Healthcare), and a focus on employee well-being The Customer Relations team deals with complaints for the whole business. Working under tight deadlines and in a fast-paced environment, you will liaise with many different areas of the business, whilst also communicating with the Financial Ombudsman, third parties and reporting to the FCA. Duties: Providing exemplary complaint resolution and customer service to ensure a fair and consistent approach is delivered to our customers. To be an effective communicator and ensure all complaints are acknowledged in a timely manner and customers are kept informed throughout the complaint process. Work closely with operational teams to ensure effective communication is upheld with our customers through to resolution of their complaint. Adopt right first time approach, ensuring we answer all points raised in each complaint to avoid repeat complaints. Understanding and researching all aspects of customer communication identifying important points to highlight using a fair and reasonable attitude. Maintain compliance with regulatory requirements relating to complaint handling, guaranteed standards of service, and customer expectations. Maintain accurate records of all customer contact by making full notes on the in-house system and adding complaints onto the complaints log. The Individual: Be an effective team player Strong organisational skills and workload management Working to strict SLAs within a high-volume environment Assisting with other Customer Relations Tasks when required Refer a friend and earn up to £500! If you know someone who is searching for a new opportunity, recommend Lloyd Recruitment Services and you will receive a retail voucher of your choice up the value of £500. Full details can be found on our website. Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion. By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
TR2 Recruitment are seeking a skilled Parts and Service administrator to join a team based near Bodmin, Cornwall. The Parts and Service Administrator will be responsible for assisting customers in purchasing automotive parts and accessories, providing exceptional customer service, and utilizing their mechanical knowledge to recommend the right products. Successful candidates should ideally come from a Agricultural or Haulage parts background, however training will be provided. Duties include; Supporting depo manager to ensure the budgeted parts and service profitability is achieved each month Ensure all phone calls and efficiently captured and dealt with professionally. Raising job cards and check all returned job cards prior to service administrator invoicing. Process orders and invoice out all parts. Organise all warranty parts (tagged, cleaned, stored and packaged) Responsible for packing and sending parts to other depots, clients and customers Monitor stock levels, report and investigate any discrepancies. Follow basic Health and Safety rules Working with colleagues to ensure departmental cover for absence and industry holidays. Experience: Prior experience in a parts or service advisor role is essential Strong mechanical knowledge to understand automotive/agricultural parts and their functions Strong customer service skills Ability to work well as a team but work alone as well Strong mathematical skills Joining our clients team as a Parts Advisor offers the opportunity to work in a dynamic environment where your skills and knowledge will be valued. If you have a passion for automotive parts, excellent customer service skills, and enjoy working in a fast-paced setting, we encourage you to apply. Please submit your CV via this application or feel free to give the TR2 Recruitment office a call where once of our friendly consultants will be able to advise you further. TR2 Recruitment Ltd acts as an Employment Agency for permanent workers and an Employment Business for temporary workers.
Apr 26, 2024
Full time
TR2 Recruitment are seeking a skilled Parts and Service administrator to join a team based near Bodmin, Cornwall. The Parts and Service Administrator will be responsible for assisting customers in purchasing automotive parts and accessories, providing exceptional customer service, and utilizing their mechanical knowledge to recommend the right products. Successful candidates should ideally come from a Agricultural or Haulage parts background, however training will be provided. Duties include; Supporting depo manager to ensure the budgeted parts and service profitability is achieved each month Ensure all phone calls and efficiently captured and dealt with professionally. Raising job cards and check all returned job cards prior to service administrator invoicing. Process orders and invoice out all parts. Organise all warranty parts (tagged, cleaned, stored and packaged) Responsible for packing and sending parts to other depots, clients and customers Monitor stock levels, report and investigate any discrepancies. Follow basic Health and Safety rules Working with colleagues to ensure departmental cover for absence and industry holidays. Experience: Prior experience in a parts or service advisor role is essential Strong mechanical knowledge to understand automotive/agricultural parts and their functions Strong customer service skills Ability to work well as a team but work alone as well Strong mathematical skills Joining our clients team as a Parts Advisor offers the opportunity to work in a dynamic environment where your skills and knowledge will be valued. If you have a passion for automotive parts, excellent customer service skills, and enjoy working in a fast-paced setting, we encourage you to apply. Please submit your CV via this application or feel free to give the TR2 Recruitment office a call where once of our friendly consultants will be able to advise you further. TR2 Recruitment Ltd acts as an Employment Agency for permanent workers and an Employment Business for temporary workers.
Our client, a well-established and hugely-successful business who are leaders within their industry is seeking a Trainee Customer Service Advisor to join their team on a permanent basis. This is a great opportunity for someone seeking their first office-based job as a Trainee Customer Service Adviser, either after Education or working in Hospitality or Retail, where you have gained experience liaising with customers both over the phone and face to face, providing a high level of customer service at all times. As part of this role you will be acting as the first point of contact, answering customer queries, redirecting calls and upholding a high level of customer service and standards at all times, whilst being given the opportunity to progress within the business moving forward. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Being the first point of contact for customers, both over the phone and via email - Maintaining and updating customer records on the internal database - Communicate and build strong working relationships with third party companies and suppliers - Record any customer dissatisfaction or complaints with your manager - Maintain all internal filing systems - Working towards the company standards, maintaining a high level of customer service at all times This is a fantastic opportunity to join a thriving business as a Trainee Customer Service Adviser who will provide a high level of training to the right candidate, with progression opportunities in the future. After the initial training period hybrid working will be an option. Candidates of all levels of experience will be considered, whether you have just left Education and this is a first job, or you have worked in either Retail or Hospitality and are looking for your first office-based role or are looking to progress your career from your current role to a new customer service position. CVs are being reviewed, so please apply now for immediate consideration.
Apr 26, 2024
Full time
Our client, a well-established and hugely-successful business who are leaders within their industry is seeking a Trainee Customer Service Advisor to join their team on a permanent basis. This is a great opportunity for someone seeking their first office-based job as a Trainee Customer Service Adviser, either after Education or working in Hospitality or Retail, where you have gained experience liaising with customers both over the phone and face to face, providing a high level of customer service at all times. As part of this role you will be acting as the first point of contact, answering customer queries, redirecting calls and upholding a high level of customer service and standards at all times, whilst being given the opportunity to progress within the business moving forward. Due to the location of the office candidates will be required to have access to their own vehicle. Key Responsibilities: - Being the first point of contact for customers, both over the phone and via email - Maintaining and updating customer records on the internal database - Communicate and build strong working relationships with third party companies and suppliers - Record any customer dissatisfaction or complaints with your manager - Maintain all internal filing systems - Working towards the company standards, maintaining a high level of customer service at all times This is a fantastic opportunity to join a thriving business as a Trainee Customer Service Adviser who will provide a high level of training to the right candidate, with progression opportunities in the future. After the initial training period hybrid working will be an option. Candidates of all levels of experience will be considered, whether you have just left Education and this is a first job, or you have worked in either Retail or Hospitality and are looking for your first office-based role or are looking to progress your career from your current role to a new customer service position. CVs are being reviewed, so please apply now for immediate consideration.
The secret to our success? It s our Retail Advisors. Join one of our O2 stores and you ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role or you re looking to take the next step in your career, if you re self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You ll be working 16 hours per week, and we ll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You ll get started in the role by attending our fantastic induction programme and we ll tell you all about our LEAP framework this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK s fastest broadband network. The nation s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You re a true team player when it comes to hitting targets and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2 s products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
Apr 26, 2024
Full time
The secret to our success? It s our Retail Advisors. Join one of our O2 stores and you ll become part of a team that thrives on making our stores look great, delivering an exceptional customer experience and supporting each other to learn new skills and develop your career. Whether this is your first Retail Advisor role or you re looking to take the next step in your career, if you re self-motivated, engaged, and passionate about delivering an authentic customer experience, then we want to hear from you. You ll be working 16 hours per week, and we ll need you to be fully flexible on shift patterns so that our store managers can make sure our customers have the support they need. You ll get started in the role by attending our fantastic induction programme and we ll tell you all about our LEAP framework this is the training that means our customers tell their friends about the great experience they had in store. Who we are The UK s fastest broadband network. The nation s best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions. Together, we are Virgin Media O2, and we can't wait to see what you can do. Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us. The must haves Our customers will remember you by name because you excel at building relationships A friendly, approachable person with strong communication and listening skills You re a true team player when it comes to hitting targets and making sure the store looks ship shape The other stuff we are looking for Experience in Retail/Customer Service An understanding of VMO2 s products and services Willingness to work additional hours The ability to change and adapt to the business needs What's in it for you As well as the benefits, we also offer a wide range of support, rewards, and tools - all focused on helping you to prioritise what really matters. £11.81 per hour Superb accreditation programme with the ability to earn over twelve pounds per hour 23 days holiday allowance + an additional day to celebrate your birthday Fantastic induction programme Learning and Development support Flexible benefits to suit you O2 Refresh Staff Deals for your mobile, tablet and connected smart watch Discounted Virgin Media bundles Friends & Family deals across both O2 and Virgin Media Buy or sell up to 5 days holiday Exclusive discounts through My Extras including fashion, gym memberships, travel and 100s more Next steps If you think you've got some amazing skills to offer us and O2 feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the O2 family.
R13 are currently supporting a well-known utilities service in their search for a Customer Service Advisor to join their Norwich team on a full time, temporary to permanent basis , working nights on a 4 on 4 off rota, 8pm 8am starting ASAP. The offered salary for this opportunity is £12.31 per hour (£26,874 per annum). You will be responsible for handling incoming calls, answering emails whilst providing advice and resolving problems at every level. The day to day Handling incoming calls from external stakeholders, answering enquiries and providing support. Dealing with problems and taking remedial actional as required. Arranging annual services and deploying engineers. Reviewing the severity of situations and deciding whether immediate action needs to be taken. Accurately updating systems. You will have/be Previous customer service experience, either office or face to face. Computer literate with working knowledge of Microsoft products. Excellent communication and interpersonal skills. Organised and accurate when handling administrative tasks. The ability to work under own autonomy or as part of a team. How to apply To hear more details about this fantastic opportunity please email your CV to Indiah Stannage - Senior Recruitment Partner (Temps) at rthirteen recruitment. If you don t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
Apr 26, 2024
Seasonal
R13 are currently supporting a well-known utilities service in their search for a Customer Service Advisor to join their Norwich team on a full time, temporary to permanent basis , working nights on a 4 on 4 off rota, 8pm 8am starting ASAP. The offered salary for this opportunity is £12.31 per hour (£26,874 per annum). You will be responsible for handling incoming calls, answering emails whilst providing advice and resolving problems at every level. The day to day Handling incoming calls from external stakeholders, answering enquiries and providing support. Dealing with problems and taking remedial actional as required. Arranging annual services and deploying engineers. Reviewing the severity of situations and deciding whether immediate action needs to be taken. Accurately updating systems. You will have/be Previous customer service experience, either office or face to face. Computer literate with working knowledge of Microsoft products. Excellent communication and interpersonal skills. Organised and accurate when handling administrative tasks. The ability to work under own autonomy or as part of a team. How to apply To hear more details about this fantastic opportunity please email your CV to Indiah Stannage - Senior Recruitment Partner (Temps) at rthirteen recruitment. If you don t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.
Job Title: Customer Service Representative Location: Epsom, Surrey Salary: 25k + Benefits + Training Are you passionate about delivering exceptional customer experiences? Ready to embark on a rewarding career in the dynamic world of financial services? Look no further - this opportunity as a Customer Service Advisor is tailored for you! Job Description: Provide efficient and effective administration and customer service of Mortgage and Savings Accounts. The work is varied consisting of telephone and administration-based work, providing first class customer service to existing customers on both mortgage and savings products. This is an ideal opportunity for someone looking for a new and varied challenge. This is a full-time role comprising 37.5 hours a week, worked Monday to Friday on a shift basis between the hours of 8.00am to 5.30pm. You will also be required to work one Saturday a month, between the hours of 9.00am to 12.00pm, for which an additional allowance is paid. The role is split 50/50. So, in the morning the team are split in 2 where one half of the team take the phone calls whilst the other work through the admin and then in the afternoon they swap. When experiencing a high volume of calls, the representatives who are doing the admin will need to keep an eye on the phones and jump on the phones when the call queues are increasing. And then once the calls have decreased, they can go back to their admin. Impactful Role: As a Customer Service Advisor in the financial services sector, you'll play a pivotal role in assisting clients with their inquiries, ensuring their financial needs are met with precision and care. Growth Potential: Join a company that values your professional development, who provide extensive training and growth opportunities, empowering you to excel in your career. Dynamic Environment: Experience the thrill of a fast-paced environment, where each day presents new challenges and opportunities. Your problem-solving skills will shine as you navigate diverse customer scenarios. Team Collaboration: Work alongside a passionate and supportive team that thrives on cooperation. Your insights will contribute to a collective effort to deliver top-notch financial solutions. Client Satisfaction: Help us maintain our reputation as a customer-centric financial services provider. Your dedication to customer satisfaction will be the cornerstone of our success. Customer Service Representative Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays What You'll Bring Exceptional Communication: Your clear and effective communication skills will create positive interactions, building trust and rapport with clients. Financial Acumen: While you don't need to be a finance expert, even better if have a basic understanding of financial services will help you navigate customer inquiries more effectively. Empathy: Your ability to understand clients' perspectives and tailor solutions to their needs will set you apart as a Customer Service Advisor. Problem-Solving: Quick thinking and adaptability will be your allies as you find solutions to unique customer challenges. Customer Service Reprasentative Requirements Strong phone etiquette and communication skills Good keyboard and IT literacy (including the use of Microsoft Office, Outlook, Word and Excel) Previous customer service with at least 1 years' experience of working in a call centre Previous telephone-based sales experience within a bank, building society, insurance or other relevant environment would be a bonus Join The Team Today! Step into the world of financial services and make your mark as a Customer Service Advisor. Unlock a future filled with growth, fulfilment, and the chance to make a real difference in people's lives. Ready to embark on this exciting journey? Apply now to become a part of a dedicated team and begin your transformation into a Customer Service Advisor in the financial services industry. For inquiries, contact Hannah Vincent on (phone number removed) Don't miss out on this exceptional opportunity to shape your career while being a trusted resource for clients in financial services. Apply today and take the first step toward a brighter future! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Apr 26, 2024
Full time
Job Title: Customer Service Representative Location: Epsom, Surrey Salary: 25k + Benefits + Training Are you passionate about delivering exceptional customer experiences? Ready to embark on a rewarding career in the dynamic world of financial services? Look no further - this opportunity as a Customer Service Advisor is tailored for you! Job Description: Provide efficient and effective administration and customer service of Mortgage and Savings Accounts. The work is varied consisting of telephone and administration-based work, providing first class customer service to existing customers on both mortgage and savings products. This is an ideal opportunity for someone looking for a new and varied challenge. This is a full-time role comprising 37.5 hours a week, worked Monday to Friday on a shift basis between the hours of 8.00am to 5.30pm. You will also be required to work one Saturday a month, between the hours of 9.00am to 12.00pm, for which an additional allowance is paid. The role is split 50/50. So, in the morning the team are split in 2 where one half of the team take the phone calls whilst the other work through the admin and then in the afternoon they swap. When experiencing a high volume of calls, the representatives who are doing the admin will need to keep an eye on the phones and jump on the phones when the call queues are increasing. And then once the calls have decreased, they can go back to their admin. Impactful Role: As a Customer Service Advisor in the financial services sector, you'll play a pivotal role in assisting clients with their inquiries, ensuring their financial needs are met with precision and care. Growth Potential: Join a company that values your professional development, who provide extensive training and growth opportunities, empowering you to excel in your career. Dynamic Environment: Experience the thrill of a fast-paced environment, where each day presents new challenges and opportunities. Your problem-solving skills will shine as you navigate diverse customer scenarios. Team Collaboration: Work alongside a passionate and supportive team that thrives on cooperation. Your insights will contribute to a collective effort to deliver top-notch financial solutions. Client Satisfaction: Help us maintain our reputation as a customer-centric financial services provider. Your dedication to customer satisfaction will be the cornerstone of our success. Customer Service Representative Benefits: 22 days holiday + 8 Bank Holiday (Holiday's increase to 27, 1 additional day per year worked) Healthy contributed pension Training and development Access to a number of financial based products Dress down Fridays What You'll Bring Exceptional Communication: Your clear and effective communication skills will create positive interactions, building trust and rapport with clients. Financial Acumen: While you don't need to be a finance expert, even better if have a basic understanding of financial services will help you navigate customer inquiries more effectively. Empathy: Your ability to understand clients' perspectives and tailor solutions to their needs will set you apart as a Customer Service Advisor. Problem-Solving: Quick thinking and adaptability will be your allies as you find solutions to unique customer challenges. Customer Service Reprasentative Requirements Strong phone etiquette and communication skills Good keyboard and IT literacy (including the use of Microsoft Office, Outlook, Word and Excel) Previous customer service with at least 1 years' experience of working in a call centre Previous telephone-based sales experience within a bank, building society, insurance or other relevant environment would be a bonus Join The Team Today! Step into the world of financial services and make your mark as a Customer Service Advisor. Unlock a future filled with growth, fulfilment, and the chance to make a real difference in people's lives. Ready to embark on this exciting journey? Apply now to become a part of a dedicated team and begin your transformation into a Customer Service Advisor in the financial services industry. For inquiries, contact Hannah Vincent on (phone number removed) Don't miss out on this exceptional opportunity to shape your career while being a trusted resource for clients in financial services. Apply today and take the first step toward a brighter future! Services advertised by Gold Group are those of an Agency and/or an Employment Business. We will contact you within the next 14 days if you are selected for interview. For a copy of our privacy policy please visit our website.
Red Recruitment is recruiting Customer Service Sales Advisors to join our client who is the national register for UK manufactured caravans. This position is suitable for sales-driven and ambitious people wanting to further their sales career. This position is based in Chippenham and the salary is 24,080.04 per annum and also includes monthly commission of up to 250. Benefits and Package for a Customer Service Sales Advisor: Salary: 24,080.04 per annum + up to 250 commission per month Hours: Monday - Friday, 9am - 5.30pm Contract Type: Permanent Location: Chippenham 30 days holiday (including bank holidays, although there is a requirement to work 2 bank holidays) Regular incentives Key Responsibilities of a Customer Service Sales Advisor: Upselling products and services during inbound and outbound calls Conducting activity across a range of different sales areas relevant to the campaign you are working on Identifying opportunities to build customer relationships and providing excellent customer service Conducting client or market surveys to obtain information about potential customers Key Skills and Experience of a Customer Service Sales Advisor: Previous sales experience is required Ability to work as part of a team Exceptional customer service and organisational skills is essential Ability to demonstrate a good knowledge of systems, products and processes is desirable If you are interested in this position and are looking to further your career in the sales industry, please apply now! Red Recruitment (Agency)
Apr 26, 2024
Full time
Red Recruitment is recruiting Customer Service Sales Advisors to join our client who is the national register for UK manufactured caravans. This position is suitable for sales-driven and ambitious people wanting to further their sales career. This position is based in Chippenham and the salary is 24,080.04 per annum and also includes monthly commission of up to 250. Benefits and Package for a Customer Service Sales Advisor: Salary: 24,080.04 per annum + up to 250 commission per month Hours: Monday - Friday, 9am - 5.30pm Contract Type: Permanent Location: Chippenham 30 days holiday (including bank holidays, although there is a requirement to work 2 bank holidays) Regular incentives Key Responsibilities of a Customer Service Sales Advisor: Upselling products and services during inbound and outbound calls Conducting activity across a range of different sales areas relevant to the campaign you are working on Identifying opportunities to build customer relationships and providing excellent customer service Conducting client or market surveys to obtain information about potential customers Key Skills and Experience of a Customer Service Sales Advisor: Previous sales experience is required Ability to work as part of a team Exceptional customer service and organisational skills is essential Ability to demonstrate a good knowledge of systems, products and processes is desirable If you are interested in this position and are looking to further your career in the sales industry, please apply now! Red Recruitment (Agency)