Job Title: Customer Service Coordinator - Financial Location: Romford (RM1 2PT) Salary: Competitive Job type: Full time, Permanent Aston Group is a leading Building Services and Facilities Management company for commercial and residential clients. We are an established, family run, privately owned business that has been setting standards for efficiency, innovation, and quality since 1964. Celebrating 60 years of service excellence. The Role: As our Customer Service Coordinator - Financial, you will be responsible for carrying out a full range of administrative financial tasks to assist the day to day running of the contract, enabling the team to meet their aims and targets whilst providing excellent customer service to our clients. You will be expected to: Dealing with day-to-day telephone enquiries and issues from customers internally and externally, in a timely and professional manner, filtering calls and ensuring all messages are passed to the relevant personnel. Consult with all stakeholders as required to ensure an outstanding service is delivered and our good relationship with our customers is maintained. Promote an efficient and professional image to all customers, both internal and external whilst always maintaining a high standard of customer service Ensure all Health and Safety related information is recorded and maintained accurately within the company's Information Management Systems Ensuring all Subcontractor documents and profiles are up to date with the Astons Centralised Information Management Systems (ACIMS) Processing quotes from sub-contractors ensuring they are accurate and in line with client and Aston processes. Updating jobs with comments on the progress for current position. Closing jobs once completed by sub-contractors and an engineer. Financial completion ensuring the correct costs has been applied and all follow-on works are accounted for. Added scheduled rates to jobs completed, including materials and labour. Liaise with subcontractors and labour to ensure jobs are completed in full and confirming costs for completed elements. Completing quotations for Aston Group works as well as subcontracts works. This involves completing cost version requests on ACIMS and task price for capital works. Completing monthly valuation for completed works to client. Approving invoices submitted from the subcontractor for monthly payment. Resolving outstanding issues from completed outstand jobs. Chasing direct labour and subcontractor for historic jobs not completed. Declined jobs from client are completed in a timely manner and place back for valuation. Completion for reactive/remedial/planned maintenance works for both revenue and capital works. To ensure all policies and procedures are followed. To assist other admin roles during busy periods/holidays Complete other tasks as required to fulfill the purpose of this role. The Candidate: To be considered for our Customer Service Coordinator - Financial role, you will have the following skills and experience: Skills/Knowledge: Have financial experience in completion of quotations for additional works. Have knowledge of Customer Variation Request/Instructions. Experience with admin/financial web base portals to enable to allocate works to contractors/engineers. Administration experience working in a busy office/customer focused environment. The ability to work on Microsoft Excel and Word at intermediate level. Benefits: 22 days holiday per year in addition to Holidays and Birthday Off after one year of service Pension with 4% salary sacrifice scheme and employer contribution Death in Service benefit of 4 x salary Employee Assistance Programme Eye Care Vouchers If you feel you have the skills for the Customer Service Coordinator - Financial, please click APPLY now! NO AGENCIES PLEASE! Candidates with the experience and relevant job titles of; Customer Service Administrator, Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator administrator, Office Support, Financial Assistant, Finance Administrator, Finance Customer Services, Financial Services Administrator Service Support Administrator, Client Service Support may also be considered for this role.
May 01, 2024
Full time
Job Title: Customer Service Coordinator - Financial Location: Romford (RM1 2PT) Salary: Competitive Job type: Full time, Permanent Aston Group is a leading Building Services and Facilities Management company for commercial and residential clients. We are an established, family run, privately owned business that has been setting standards for efficiency, innovation, and quality since 1964. Celebrating 60 years of service excellence. The Role: As our Customer Service Coordinator - Financial, you will be responsible for carrying out a full range of administrative financial tasks to assist the day to day running of the contract, enabling the team to meet their aims and targets whilst providing excellent customer service to our clients. You will be expected to: Dealing with day-to-day telephone enquiries and issues from customers internally and externally, in a timely and professional manner, filtering calls and ensuring all messages are passed to the relevant personnel. Consult with all stakeholders as required to ensure an outstanding service is delivered and our good relationship with our customers is maintained. Promote an efficient and professional image to all customers, both internal and external whilst always maintaining a high standard of customer service Ensure all Health and Safety related information is recorded and maintained accurately within the company's Information Management Systems Ensuring all Subcontractor documents and profiles are up to date with the Astons Centralised Information Management Systems (ACIMS) Processing quotes from sub-contractors ensuring they are accurate and in line with client and Aston processes. Updating jobs with comments on the progress for current position. Closing jobs once completed by sub-contractors and an engineer. Financial completion ensuring the correct costs has been applied and all follow-on works are accounted for. Added scheduled rates to jobs completed, including materials and labour. Liaise with subcontractors and labour to ensure jobs are completed in full and confirming costs for completed elements. Completing quotations for Aston Group works as well as subcontracts works. This involves completing cost version requests on ACIMS and task price for capital works. Completing monthly valuation for completed works to client. Approving invoices submitted from the subcontractor for monthly payment. Resolving outstanding issues from completed outstand jobs. Chasing direct labour and subcontractor for historic jobs not completed. Declined jobs from client are completed in a timely manner and place back for valuation. Completion for reactive/remedial/planned maintenance works for both revenue and capital works. To ensure all policies and procedures are followed. To assist other admin roles during busy periods/holidays Complete other tasks as required to fulfill the purpose of this role. The Candidate: To be considered for our Customer Service Coordinator - Financial role, you will have the following skills and experience: Skills/Knowledge: Have financial experience in completion of quotations for additional works. Have knowledge of Customer Variation Request/Instructions. Experience with admin/financial web base portals to enable to allocate works to contractors/engineers. Administration experience working in a busy office/customer focused environment. The ability to work on Microsoft Excel and Word at intermediate level. Benefits: 22 days holiday per year in addition to Holidays and Birthday Off after one year of service Pension with 4% salary sacrifice scheme and employer contribution Death in Service benefit of 4 x salary Employee Assistance Programme Eye Care Vouchers If you feel you have the skills for the Customer Service Coordinator - Financial, please click APPLY now! NO AGENCIES PLEASE! Candidates with the experience and relevant job titles of; Customer Service Administrator, Customer Service Coordinator, Service Coordinator, Service and Operations Coordinator administrator, Office Support, Financial Assistant, Finance Administrator, Finance Customer Services, Financial Services Administrator Service Support Administrator, Client Service Support may also be considered for this role.
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, . Are you looking for an opportunity to apply your previous skills and experience, in a trusted and collaborative workplace? Are you looking for a career where you will work on a variety of interesting and diverse projects to improve the quality of life for all in the South West? We currently have an opportunity for an Assistant Project Manager to join our team based in Exeter. Joining us on a full-time permanent basis, you will receive a competitive salary of £32,000 - £38,000 per annum plus excellent benefits. About the role: As our Assistant Project Manager, you will play an important role assisting delivery of our programme commitments. You will support the delivery of projects throughout the project lifecycle from conception through to detailed design, construction, commissioning, and handover across clean water and/or wastewater. You will also aid the delivery of projects in a timely manner meeting the quality, safety and financial parameters set. This is an exciting time to join South West Water, as we bring together the best of the best, after our Bristol Water acquisition. You will be supporting the wider Engineering Delivery teams on multiple projects and helping us to achieve our ambitious delivery plans. From working on assisting to deliver additional water sources, our commitment to reach Net Zero by 2030, as well as delivery of our WINEP Programme expansion. You'll be joining us as we enter a time of innovation, creativity and vision. This is a tremendous opportunity and the projects you will be working on can only add value and help preserve the future of our natural environment. What you'll be doing: Assisting the team with the development and implementation of the delivery strategy for the planned capital programme. Supporting the development and implementation of delivery plans that are appropriately organised to delivery project objectives within defined parameters Promoting continuous improvement and innovation to deliver best value solutions for both the customer and the environment Applying commercial acumen in the management contracts to ensure value for money Developing strong collaborative working arrangements with the wider programme, internal and external stakeholders Providing end-to-end project management, working closely with Asset Management, Commercial and Procurement to scope delivery plans What we are looking for: A Full UK Driving Licence Previous experience in an Assistant Project Manager or Project Coordinator role Experience working on projects in the Energy or Renewables industries A working knowledge of Microsoft Office 365 Negotiating and influencing skills A strong customer focussed approach Verbal and written communication skills with a broad range of stakeholders What's in it for you: Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more! Closing date: Wednesday 15th May 2024 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
May 01, 2024
Full time
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, . Are you looking for an opportunity to apply your previous skills and experience, in a trusted and collaborative workplace? Are you looking for a career where you will work on a variety of interesting and diverse projects to improve the quality of life for all in the South West? We currently have an opportunity for an Assistant Project Manager to join our team based in Exeter. Joining us on a full-time permanent basis, you will receive a competitive salary of £32,000 - £38,000 per annum plus excellent benefits. About the role: As our Assistant Project Manager, you will play an important role assisting delivery of our programme commitments. You will support the delivery of projects throughout the project lifecycle from conception through to detailed design, construction, commissioning, and handover across clean water and/or wastewater. You will also aid the delivery of projects in a timely manner meeting the quality, safety and financial parameters set. This is an exciting time to join South West Water, as we bring together the best of the best, after our Bristol Water acquisition. You will be supporting the wider Engineering Delivery teams on multiple projects and helping us to achieve our ambitious delivery plans. From working on assisting to deliver additional water sources, our commitment to reach Net Zero by 2030, as well as delivery of our WINEP Programme expansion. You'll be joining us as we enter a time of innovation, creativity and vision. This is a tremendous opportunity and the projects you will be working on can only add value and help preserve the future of our natural environment. What you'll be doing: Assisting the team with the development and implementation of the delivery strategy for the planned capital programme. Supporting the development and implementation of delivery plans that are appropriately organised to delivery project objectives within defined parameters Promoting continuous improvement and innovation to deliver best value solutions for both the customer and the environment Applying commercial acumen in the management contracts to ensure value for money Developing strong collaborative working arrangements with the wider programme, internal and external stakeholders Providing end-to-end project management, working closely with Asset Management, Commercial and Procurement to scope delivery plans What we are looking for: A Full UK Driving Licence Previous experience in an Assistant Project Manager or Project Coordinator role Experience working on projects in the Energy or Renewables industries A working knowledge of Microsoft Office 365 Negotiating and influencing skills A strong customer focussed approach Verbal and written communication skills with a broad range of stakeholders What's in it for you: Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more! Closing date: Wednesday 15th May 2024 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
Join ICare Group: Where passionate hearts shape the future of compassionate care. Are you passionate about making a difference in people's lives? ICare Group is seeking a dedicated individual to join our team as a Care Co-Ordinator. As a crucial member of our compassionate caregiving community, you'll have the opportunity to provide essential support and companionship to those in need. Work from the Heart of Homes: Bring comfort and care directly to the doorsteps of those who require assistance. With ICare Group, you'll be an integral part of enhancing the quality of life for individuals in the comfort of their homes. Make a Meaningful Impact: Empower and uplift the lives of those who may need a helping hand. Your role goes beyond daily tasks - it's about creating connections, building trust, and fostering a positive environment for our clients. Collaborative and Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognized, appreciated, and rewarded. Diverse Opportunities: Whether you're experienced or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. A day in the life of a Care Co-Ordinator - Co-ordinating the home care service. - Assist the care management to maintain records, produce reports and investigate complaints by service users and employees. - Producing weekly staffing rotas. - Maintain awareness and knowledge of up-to-date operational issues and methods. In this capacity, to share the responsibility of ensuring home care operations comply with health and safety, emergency regulations and procedures, as well as the operational policies and procedures. - Undertake out of office duties when necessary, including providing emergency hands on care, undertaking on-call duties, attendance at social events when required and offering emergency telephone assistance to care staff as and when requested. - Effectively liaise with other departments, other employees, key stakeholders such as commissioners and customers as well as the public at large. - Other duties as requested. Must haves: - Ability to work in the office 37.5 hours per week, 5 days a week. - Ability to deliver at home care when required. - Compassionate and empathetic nature. - Excellent communication skills. - Reliable and punctual. - High level of organisational skills. - NVQ/QCF Level 2 or 3 (or working towards) in Health and Social Care or Work. - Previous experience in a similar role. - Proven ability to effectively lead, delegate and mentor staff. - Able to work flexibly, and extended hours where necessary. - Driving license and access to own vehicle. - A commitment to upholding the highest standards of care. Benefits: - £125 Welcome Bonus (terms and conditions apply) - The ICare Group 'Refer a Friend' Scheme - £125 for both you and your referral (terms conditions apply) - Rewarded for your commitment to ICare with Quarterly and Annual Carer Awards - Employee benefits program, including Cyclescheme, Techscheme, byond cashback card and further 'extras' discounts (terms and conditions apply) - We will cover costs incurred if you require to take a toll road / bridge / tunnel route to and from ICare place of work (terms and conditions apply) - We will cover costs incurred for your Blue Light Card - Highstreet discounts at 100's of great retailers and well-known brands! - Access to our Employee Assistance Programme which offers free, practical, impartial support for you and your family - Access to a dedicated and proactive People and Wellbeing team - Fast track training, paid induction, and 3 days of on-the-job shadowing - Full uniform provided - including free infection control equipment Our culture of equal opportunities ICare Group is an Equal Opportunities employer who is dedicated to fostering a work environment that supports, inspires, and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any applicable legally protected characteristic. We're committed to providing applicants with any reasonable adjustments or accommodations needed. To advise us of any support you require during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. Due to the number of applications we receive, we may not always be able to respond.
May 01, 2024
Full time
Join ICare Group: Where passionate hearts shape the future of compassionate care. Are you passionate about making a difference in people's lives? ICare Group is seeking a dedicated individual to join our team as a Care Co-Ordinator. As a crucial member of our compassionate caregiving community, you'll have the opportunity to provide essential support and companionship to those in need. Work from the Heart of Homes: Bring comfort and care directly to the doorsteps of those who require assistance. With ICare Group, you'll be an integral part of enhancing the quality of life for individuals in the comfort of their homes. Make a Meaningful Impact: Empower and uplift the lives of those who may need a helping hand. Your role goes beyond daily tasks - it's about creating connections, building trust, and fostering a positive environment for our clients. Collaborative and Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognized, appreciated, and rewarded. Diverse Opportunities: Whether you're experienced or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. A day in the life of a Care Co-Ordinator - Co-ordinating the home care service. - Assist the care management to maintain records, produce reports and investigate complaints by service users and employees. - Producing weekly staffing rotas. - Maintain awareness and knowledge of up-to-date operational issues and methods. In this capacity, to share the responsibility of ensuring home care operations comply with health and safety, emergency regulations and procedures, as well as the operational policies and procedures. - Undertake out of office duties when necessary, including providing emergency hands on care, undertaking on-call duties, attendance at social events when required and offering emergency telephone assistance to care staff as and when requested. - Effectively liaise with other departments, other employees, key stakeholders such as commissioners and customers as well as the public at large. - Other duties as requested. Must haves: - Ability to work in the office 37.5 hours per week, 5 days a week. - Ability to deliver at home care when required. - Compassionate and empathetic nature. - Excellent communication skills. - Reliable and punctual. - High level of organisational skills. - NVQ/QCF Level 2 or 3 (or working towards) in Health and Social Care or Work. - Previous experience in a similar role. - Proven ability to effectively lead, delegate and mentor staff. - Able to work flexibly, and extended hours where necessary. - Driving license and access to own vehicle. - A commitment to upholding the highest standards of care. Benefits: - £125 Welcome Bonus (terms and conditions apply) - The ICare Group 'Refer a Friend' Scheme - £125 for both you and your referral (terms conditions apply) - Rewarded for your commitment to ICare with Quarterly and Annual Carer Awards - Employee benefits program, including Cyclescheme, Techscheme, byond cashback card and further 'extras' discounts (terms and conditions apply) - We will cover costs incurred if you require to take a toll road / bridge / tunnel route to and from ICare place of work (terms and conditions apply) - We will cover costs incurred for your Blue Light Card - Highstreet discounts at 100's of great retailers and well-known brands! - Access to our Employee Assistance Programme which offers free, practical, impartial support for you and your family - Access to a dedicated and proactive People and Wellbeing team - Fast track training, paid induction, and 3 days of on-the-job shadowing - Full uniform provided - including free infection control equipment Our culture of equal opportunities ICare Group is an Equal Opportunities employer who is dedicated to fostering a work environment that supports, inspires, and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any applicable legally protected characteristic. We're committed to providing applicants with any reasonable adjustments or accommodations needed. To advise us of any support you require during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. Due to the number of applications we receive, we may not always be able to respond.
Project Coordinator - Manchester - £25k - £30k - Hybrid Working 08:55 - 17:30 Monday to Friday Early finish on Friday Luxury Client Base 25 Days Holiday - Increases with Length of Services Half day off on Birthday. Wellbeing and health benefits Company pension contributions Manchester Staff are looking for a Project Coordinator who will work within a niche and exciting market. In this position you will deal with high-net-worth clients and work on delivering exciting projects tailored to their needs! This is a fantastic opportunity for a confident, organised individual to join an ever growing and leading company. General Responsibility Leading and creating strong client relationships via telephone, email and face to face meetings. Managing relationships with new and existing clients with a willingness to travel around the UK and abroad. Sourcing and specifying, costing, selling, ordering, and invoicing. Running multiple projects, ensuring orders are on time and clients are kept up to date. Support the Head of Projects and fellow colleagues. Person Specification Good command of the English language, both verbal and written. Impeccable customer service experience both face to face, telephone and email. Good numeracy and literacy skills with a logical and analytical way of thinking. Excellent organisation skills with the ability to multitask in a fast-paced environment. Good eye for quality and detail with a willingness to develop a passion for the products supplied. Calm and collected under pressure when meeting tight deadlines. Excellent standards of personal presentation. Experience of dealing with bespoke and branded goods is advantageous. High competency level in use of Microsoft Office is essential. Full Driving Licence required. Flexible attitude to working hours and travel (occasionally at short notice). Ability to speak a foreign language would be advantageous but not essential. Please send your CV for immediate consideration either by clicking apply now or sending directly. This is an immediate requirement with interviews taking place over the next week. Manchester Staff operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role you accept our Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email or SMS. About Manchester Staff: Manchester Staff are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses. We can offer: - Free support and advice to help you with your job search. - Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques. - After placement support.
May 01, 2024
Full time
Project Coordinator - Manchester - £25k - £30k - Hybrid Working 08:55 - 17:30 Monday to Friday Early finish on Friday Luxury Client Base 25 Days Holiday - Increases with Length of Services Half day off on Birthday. Wellbeing and health benefits Company pension contributions Manchester Staff are looking for a Project Coordinator who will work within a niche and exciting market. In this position you will deal with high-net-worth clients and work on delivering exciting projects tailored to their needs! This is a fantastic opportunity for a confident, organised individual to join an ever growing and leading company. General Responsibility Leading and creating strong client relationships via telephone, email and face to face meetings. Managing relationships with new and existing clients with a willingness to travel around the UK and abroad. Sourcing and specifying, costing, selling, ordering, and invoicing. Running multiple projects, ensuring orders are on time and clients are kept up to date. Support the Head of Projects and fellow colleagues. Person Specification Good command of the English language, both verbal and written. Impeccable customer service experience both face to face, telephone and email. Good numeracy and literacy skills with a logical and analytical way of thinking. Excellent organisation skills with the ability to multitask in a fast-paced environment. Good eye for quality and detail with a willingness to develop a passion for the products supplied. Calm and collected under pressure when meeting tight deadlines. Excellent standards of personal presentation. Experience of dealing with bespoke and branded goods is advantageous. High competency level in use of Microsoft Office is essential. Full Driving Licence required. Flexible attitude to working hours and travel (occasionally at short notice). Ability to speak a foreign language would be advantageous but not essential. Please send your CV for immediate consideration either by clicking apply now or sending directly. This is an immediate requirement with interviews taking place over the next week. Manchester Staff operates as an employment agency and employment business. No terminology in this advert is intended to discriminate on the grounds of age, and we confirm that we are happy to accept applications from persons of any age for this role. By applying for this role you accept our Terms and Privacy Policy which can both be found on our website. We take the security of personal data very seriously and by applying for this role you consent that we may hold your personal data on our database (CRM) for the purpose of finding jobs that could match your skill set. If we become aware of any other opportunities that could be of interest to you, we may let you know by either phone, email or SMS. About Manchester Staff: Manchester Staff are a specialist recruitment business focused on delivering highly experienced and reputable permanent staff to local businesses. We can offer: - Free support and advice to help you with your job search. - Full interview support including a pre-interview call with a specialist consultant and coaching on interview tips and techniques. - After placement support.
Description To support the Entertainment and Leisure HOD in the overall success and consistent running of the entertainment operation and delivery. To support the communication between resort and the Guests for relevant Break information including Guides, Schedules, Posters, and Digitial Communication. To support the communication between resort and visiting artistes for both family and Live Music Weekends including technical and hospitality riders, accommodation requests and further information. Data input and support for Booking and management of activity booking systems. Key Responsibilities Co-ordinate all resort communication going to our guests. Working to support the Entertainments and Leisure HOD to schedule all entertainment and leisure products across multiple venues, taking into consideration touring restrictions, resort operation, team restrictions and appropriate times for product and turn around. In conjunction with Resort communication the entertainments administrative co-ordinator will be responsible for collateral used by entertainments and leisure for signage, posters, resort screens and digital signage. Work to deadlines on data input to achieve targets of making information live for our guests. Work to support the entertainment and leisure HOD by co-ordinating feedback from the other entertainment and leisure leaders on overall entertainment schedules and any operational issues that may arise by break. Ensure that all artistes are contacted in due time before their performance date and provide/and gain all relevant information needed pre-arrival Co-ordinate the communication and logistics of each visiting artiste requirements with the technical support teams and Entertainment experience manager (where applicable) Book all accommodation requirements for visiting artistes and entertainment contractors/suppliers. Working with the Entertainments and Leisure HOD to ensure all hospitality needs can be met - where applicable. Support the department operation and yield manage the booking systems and activity offer, by coordinating the release of high demand activities along side of inputting data, monitoring and keeping the Skills, Knowledge & Expertise Adhering to all company procedures, best practices, support resort and branding guidelines Following all relevant legislation including health, safety, hygiene and fire Ensuring the safety of customers and team members, and security of acts, merchandise and equipment Work across both family and live music weekends, and have an active role in communication with conference and events. General support for the entertainments and Leisure department and other operational departments of the resort, where needed. Supporting the department as a duty manager for daytime and evening shifts. In addition to your normal duties, you may be required to assist with duties not directly linked to your job description but commensurate with your position and in accordance with the job purpose from time to time. Your co-operation will always be appreciated but not abused. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
May 01, 2024
Full time
Description To support the Entertainment and Leisure HOD in the overall success and consistent running of the entertainment operation and delivery. To support the communication between resort and the Guests for relevant Break information including Guides, Schedules, Posters, and Digitial Communication. To support the communication between resort and visiting artistes for both family and Live Music Weekends including technical and hospitality riders, accommodation requests and further information. Data input and support for Booking and management of activity booking systems. Key Responsibilities Co-ordinate all resort communication going to our guests. Working to support the Entertainments and Leisure HOD to schedule all entertainment and leisure products across multiple venues, taking into consideration touring restrictions, resort operation, team restrictions and appropriate times for product and turn around. In conjunction with Resort communication the entertainments administrative co-ordinator will be responsible for collateral used by entertainments and leisure for signage, posters, resort screens and digital signage. Work to deadlines on data input to achieve targets of making information live for our guests. Work to support the entertainment and leisure HOD by co-ordinating feedback from the other entertainment and leisure leaders on overall entertainment schedules and any operational issues that may arise by break. Ensure that all artistes are contacted in due time before their performance date and provide/and gain all relevant information needed pre-arrival Co-ordinate the communication and logistics of each visiting artiste requirements with the technical support teams and Entertainment experience manager (where applicable) Book all accommodation requirements for visiting artistes and entertainment contractors/suppliers. Working with the Entertainments and Leisure HOD to ensure all hospitality needs can be met - where applicable. Support the department operation and yield manage the booking systems and activity offer, by coordinating the release of high demand activities along side of inputting data, monitoring and keeping the Skills, Knowledge & Expertise Adhering to all company procedures, best practices, support resort and branding guidelines Following all relevant legislation including health, safety, hygiene and fire Ensuring the safety of customers and team members, and security of acts, merchandise and equipment Work across both family and live music weekends, and have an active role in communication with conference and events. General support for the entertainments and Leisure department and other operational departments of the resort, where needed. Supporting the department as a duty manager for daytime and evening shifts. In addition to your normal duties, you may be required to assist with duties not directly linked to your job description but commensurate with your position and in accordance with the job purpose from time to time. Your co-operation will always be appreciated but not abused. About Butlin's At Butlin's, we're all about fun, excitement, and adventure by the bucketload! For over 80 years we've been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders. Ask any of our team, past and present, and one of the best things they'll say about working at Butlin's is our culture! We're all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren't afraid to Get Stuck In and where the team genuinely Cares For Each Other - this could be the perfect fit for you. There has never been a more exciting time to join Butlin's!
Join ICare Group: Where passionate hearts shape the future of compassionate care. Are you passionate about making a difference in people's lives? ICare Group is seeking a dedicated individual to join our team as a Care Co-Ordinator. As a crucial member of our compassionate caregiving community, you'll have the opportunity to provide essential support and companionship to those in need. Work from the Heart of Homes: Bring comfort and care directly to the doorsteps of those who require assistance. With ICare Group, you'll be an integral part of enhancing the quality of life for individuals in the comfort of their homes. Make a Meaningful Impact: Empower and uplift the lives of those who may need a helping hand. Your role goes beyond daily tasks - it's about creating connections, building trust, and fostering a positive environment for our clients. Collaborative and Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognized, appreciated, and rewarded. Diverse Opportunities: Whether you're experienced or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. A day in the life of a Care Co-Ordinator - Co-ordinating the home care service. - Assist the care management to maintain records, produce reports and investigate complaints by service users and employees. - Producing weekly staffing rotas. - Maintain awareness and knowledge of up-to-date operational issues and methods. In this capacity, to share the responsibility of ensuring home care operations comply with health and safety, emergency regulations and procedures, as well as the operational policies and procedures. - Undertake out of office duties when necessary, including providing emergency hands on care, undertaking on-call duties, attendance at social events when required and offering emergency telephone assistance to care staff as and when requested. - Effectively liaise with other departments, other employees, key stakeholders such as commissioners and customers as well as the public at large. - Other duties as requested. Must haves: - Ability to work in the office 37.5 hours per week, 5 days a week. - Ability to deliver at home care when required. - Compassionate and empathetic nature. - Excellent communication skills. - Reliable and punctual. - High level of organisational skills. - NVQ/QCF Level 2 or 3 (or working towards) in Health and Social Care or Work. - Previous experience in a similar role. - Proven ability to effectively lead, delegate and mentor staff. - Able to work flexibly, and extended hours where necessary. - Driving license and access to own vehicle. - A commitment to upholding the highest standards of care. Benefits: - £125 Welcome Bonus (terms and conditions apply) - The ICare Group 'Refer a Friend' Scheme - £125 for both you and your referral (terms conditions apply) - Rewarded for your commitment to ICare with Quarterly and Annual Carer Awards - Employee benefits program, including Cyclescheme, Techscheme, byond cashback card and further 'extras' discounts (terms and conditions apply) - We will cover costs incurred if you require to take a toll road / bridge / tunnel route to and from ICare place of work (terms and conditions apply) - We will cover costs incurred for your Blue Light Card - Highstreet discounts at 100's of great retailers and well-known brands! - Access to our Employee Assistance Programme which offers free, practical, impartial support for you and your family - Access to a dedicated and proactive People and Wellbeing team - Fast track training, paid induction, and 3 days of on-the-job shadowing - Full uniform provided - including free infection control equipment Our culture of equal opportunities ICare Group is an Equal Opportunities employer who is dedicated to fostering a work environment that supports, inspires, and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any applicable legally protected characteristic. We're committed to providing applicants with any reasonable adjustments or accommodations needed. To advise us of any support you require during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. Due to the number of applications we receive, we may not always be able to respond.
May 01, 2024
Full time
Join ICare Group: Where passionate hearts shape the future of compassionate care. Are you passionate about making a difference in people's lives? ICare Group is seeking a dedicated individual to join our team as a Care Co-Ordinator. As a crucial member of our compassionate caregiving community, you'll have the opportunity to provide essential support and companionship to those in need. Work from the Heart of Homes: Bring comfort and care directly to the doorsteps of those who require assistance. With ICare Group, you'll be an integral part of enhancing the quality of life for individuals in the comfort of their homes. Make a Meaningful Impact: Empower and uplift the lives of those who may need a helping hand. Your role goes beyond daily tasks - it's about creating connections, building trust, and fostering a positive environment for our clients. Collaborative and Supportive Environment: Join a team that values your contributions and supports your growth. ICare Group fosters a collaborative environment where your skills and dedication are recognized, appreciated, and rewarded. Diverse Opportunities: Whether you're experienced or new to the field, ICare Group provides training and development opportunities to enhance your skills and expand your career in the healthcare industry. A day in the life of a Care Co-Ordinator - Co-ordinating the home care service. - Assist the care management to maintain records, produce reports and investigate complaints by service users and employees. - Producing weekly staffing rotas. - Maintain awareness and knowledge of up-to-date operational issues and methods. In this capacity, to share the responsibility of ensuring home care operations comply with health and safety, emergency regulations and procedures, as well as the operational policies and procedures. - Undertake out of office duties when necessary, including providing emergency hands on care, undertaking on-call duties, attendance at social events when required and offering emergency telephone assistance to care staff as and when requested. - Effectively liaise with other departments, other employees, key stakeholders such as commissioners and customers as well as the public at large. - Other duties as requested. Must haves: - Ability to work in the office 37.5 hours per week, 5 days a week. - Ability to deliver at home care when required. - Compassionate and empathetic nature. - Excellent communication skills. - Reliable and punctual. - High level of organisational skills. - NVQ/QCF Level 2 or 3 (or working towards) in Health and Social Care or Work. - Previous experience in a similar role. - Proven ability to effectively lead, delegate and mentor staff. - Able to work flexibly, and extended hours where necessary. - Driving license and access to own vehicle. - A commitment to upholding the highest standards of care. Benefits: - £125 Welcome Bonus (terms and conditions apply) - The ICare Group 'Refer a Friend' Scheme - £125 for both you and your referral (terms conditions apply) - Rewarded for your commitment to ICare with Quarterly and Annual Carer Awards - Employee benefits program, including Cyclescheme, Techscheme, byond cashback card and further 'extras' discounts (terms and conditions apply) - We will cover costs incurred if you require to take a toll road / bridge / tunnel route to and from ICare place of work (terms and conditions apply) - We will cover costs incurred for your Blue Light Card - Highstreet discounts at 100's of great retailers and well-known brands! - Access to our Employee Assistance Programme which offers free, practical, impartial support for you and your family - Access to a dedicated and proactive People and Wellbeing team - Fast track training, paid induction, and 3 days of on-the-job shadowing - Full uniform provided - including free infection control equipment Our culture of equal opportunities ICare Group is an Equal Opportunities employer who is dedicated to fostering a work environment that supports, inspires, and respects all individuals. We welcome and encourage applications from people of all backgrounds. We do not discriminate based upon age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any applicable legally protected characteristic. We're committed to providing applicants with any reasonable adjustments or accommodations needed. To advise us of any support you require during the recruitment process, please contact us. Please note we reserve the right to close the vacancy early should we receive suitable applications. Due to the number of applications we receive, we may not always be able to respond.
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, . Are you looking to develop a career in Project Management? We currently have a great opportunity available for a Project Support Coordinator to join our busy Engineering team working in Exeter. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £24,000 - £27,000 per annum plus excellent benefits and development opportunities within our established Engineering Team. About the role: As a Project Support Coordinator you will be supporting delivery of South West Water, Bristol Water and Bournemouth Water's capital programme on behalf of our customers. This is a great opportunity where you will be working closely with the other Project Management team members, customers and third parties. You will assist in the day to day responsibility for the management of individual, projects or packages of projects during detailed design, construction and close down phases. Your work will support a range of elements such as H&S, scheduling, cost, quality, environment and liaison performance. You will assist other team members to maximise Project & Delivery Team performance, particularly in terms of time and cost (Actual Cost v Target Cost), including reporting performance monthly and as required and ensuring that Project Teams comply with parent company, Engineering and SWW Management Systems and other requirements. This is an exciting time to join South West Water, as we bring together the best of the best, after our Bristol Water acquisition. You will be supporting the wider Engineering Delivery teams on multiple projects and helping us to achieve our ambitious delivery plans. From working on assisting to deliver additional water sources, our commitment to reach Net Zero by 2030, as well as delivery of our WINEP Programme expansion. You'll be joining us as we enter a time of innovation, creativity and vision. This is a tremendous opportunity and the projects you will be working on can only add value and help preserve the future of our natural environment. What you'll be doing: Coordination and consultation with customers and multiple stakeholders to ensure timely delivery which meets all parties' expectations. Initial review of application information to confirm project is required and identify key delivery requirements. Scope, arrange and manage surveys as required for design production. Create and allocate work packages for delivery of design drawings, project documents and contract documentation. Review and check deliverables. Ensure that the appraisal and design of new projects is in compliance with Company standards, Customer and developer requirements, legislation and appropriate quality standards. Ensuring documents are prepared in appropriate standards. Regular reporting of project progress to the Assistant Project Managers and Project Manager. Undertake site visits where required. Ensure projects are closed out in a timely manner in accordance with procedures. To ensure projects are delivered in accordance with all relevant technical and H & S standards, budgetary procedures and procurement agreements, including the management of risk. What we are looking for: NVQ in Engineering Discipline Level 3 is desirable Experience working with various computer software packages Strong communication skills Ability to work within a team and liaise with staff at all levels Willing to learn and expand skills Ability to exercise initiative whilst keeping team members and others informed. Interest in Engineering and Water Industry Ability to prioritise work What's in it for you: Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more! Closing date: 13th May 2024 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
May 01, 2024
Full time
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate. We're proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area. And we have huge ambitions. Not only are we committed to reaching net-zero by 2030, but we've also partnered with wildlife charities, National Parks and local partners to help ensure a better future for generations to come. So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, . Are you looking to develop a career in Project Management? We currently have a great opportunity available for a Project Support Coordinator to join our busy Engineering team working in Exeter. You will join us on a full-time, permanent basis, and in return, you will receive a salary of £24,000 - £27,000 per annum plus excellent benefits and development opportunities within our established Engineering Team. About the role: As a Project Support Coordinator you will be supporting delivery of South West Water, Bristol Water and Bournemouth Water's capital programme on behalf of our customers. This is a great opportunity where you will be working closely with the other Project Management team members, customers and third parties. You will assist in the day to day responsibility for the management of individual, projects or packages of projects during detailed design, construction and close down phases. Your work will support a range of elements such as H&S, scheduling, cost, quality, environment and liaison performance. You will assist other team members to maximise Project & Delivery Team performance, particularly in terms of time and cost (Actual Cost v Target Cost), including reporting performance monthly and as required and ensuring that Project Teams comply with parent company, Engineering and SWW Management Systems and other requirements. This is an exciting time to join South West Water, as we bring together the best of the best, after our Bristol Water acquisition. You will be supporting the wider Engineering Delivery teams on multiple projects and helping us to achieve our ambitious delivery plans. From working on assisting to deliver additional water sources, our commitment to reach Net Zero by 2030, as well as delivery of our WINEP Programme expansion. You'll be joining us as we enter a time of innovation, creativity and vision. This is a tremendous opportunity and the projects you will be working on can only add value and help preserve the future of our natural environment. What you'll be doing: Coordination and consultation with customers and multiple stakeholders to ensure timely delivery which meets all parties' expectations. Initial review of application information to confirm project is required and identify key delivery requirements. Scope, arrange and manage surveys as required for design production. Create and allocate work packages for delivery of design drawings, project documents and contract documentation. Review and check deliverables. Ensure that the appraisal and design of new projects is in compliance with Company standards, Customer and developer requirements, legislation and appropriate quality standards. Ensuring documents are prepared in appropriate standards. Regular reporting of project progress to the Assistant Project Managers and Project Manager. Undertake site visits where required. Ensure projects are closed out in a timely manner in accordance with procedures. To ensure projects are delivered in accordance with all relevant technical and H & S standards, budgetary procedures and procurement agreements, including the management of risk. What we are looking for: NVQ in Engineering Discipline Level 3 is desirable Experience working with various computer software packages Strong communication skills Ability to work within a team and liaise with staff at all levels Willing to learn and expand skills Ability to exercise initiative whilst keeping team members and others informed. Interest in Engineering and Water Industry Ability to prioritise work What's in it for you: Generous holiday allowance plus bank holidays A discretionary Bonus Competitive Contributory Pension Share-save Scheme Various health benefits Wellbeing support programmes A range of Group Discounts Cycle to Work Scheme Financial support services And plenty more! Closing date: 13th May 2024 Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process. Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on. Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way. Be the Future - Embrace change. Drive Progress. Own the challenge.
We are looking for a Sales Support Team Manager to join the Healix Health Sales team, based in Bristol. This is a full-time role, 35 hours per week and you would be expected to occasionally visit our Esher office (Surrey). There is also an opportunity to work from home one day a week. In this role you will lead and manage the sales support team that provide administrative support in relation to all new business and existing clients. To support the Client Trust Director in the delivery of excellent client and intermediary service by management of the day-to-day administration activities required by both new business and account management teams. We are looking for an individual with the following areas of expertise: Line Management is a critical skill requirement Experience within a regulated or controlled environment. Experience of leading an administration function demonstrating excellent results. Experience of handling conflict and handling difficult situations. Experience of creating a high performing working envronment Strong attention to detail Strong technical, computer skills, fully competent with Excel and other Microsoft packages Excellent written and oral communication skills. Decision making skills and ability to use own initiative and work independently. A diplomatic open style and approach, with excellent verbal and written communication. A high degree of accuracy and attention to detail. The ability to demonstrate customer led thinking. Proactive approach to work and analytical problem solving skills. The ability to plan and organise team and own workload, and work well under pressure. About The Role The Sales Support Team Manager will be responsible for, but not limited to, the following: Leading and motivating a team of sales support co-ordinators Collaborating with sales management to optimise sales processes and improve overall efficiency. Co-ordinating workflow within the team to ensure timely and efficient support to the sales team. Generate regular reports on team performance and key metrics to Senior Management. Analysing sales support metrics and data to identify trends, areas for improvement and opportunities for growth. Act as the management lead and escalation point for all Intermediary administration and client administration queries, providing a crucial link between all Healix departments and the client/Intermediary. Collaborating with Sales Management to optimise sales processes to all aspects of sales support activities. Undertake any other duties, as reasonably required by the Client Trust Director or other Exec Committee member. Required Criteria Line Management experience Experience in working within a regulated environment Desired Criteria Corporate Sales Healthcare Scheme experience Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working Salary £35,000.00 - £35,000.00 per year
May 01, 2024
Full time
We are looking for a Sales Support Team Manager to join the Healix Health Sales team, based in Bristol. This is a full-time role, 35 hours per week and you would be expected to occasionally visit our Esher office (Surrey). There is also an opportunity to work from home one day a week. In this role you will lead and manage the sales support team that provide administrative support in relation to all new business and existing clients. To support the Client Trust Director in the delivery of excellent client and intermediary service by management of the day-to-day administration activities required by both new business and account management teams. We are looking for an individual with the following areas of expertise: Line Management is a critical skill requirement Experience within a regulated or controlled environment. Experience of leading an administration function demonstrating excellent results. Experience of handling conflict and handling difficult situations. Experience of creating a high performing working envronment Strong attention to detail Strong technical, computer skills, fully competent with Excel and other Microsoft packages Excellent written and oral communication skills. Decision making skills and ability to use own initiative and work independently. A diplomatic open style and approach, with excellent verbal and written communication. A high degree of accuracy and attention to detail. The ability to demonstrate customer led thinking. Proactive approach to work and analytical problem solving skills. The ability to plan and organise team and own workload, and work well under pressure. About The Role The Sales Support Team Manager will be responsible for, but not limited to, the following: Leading and motivating a team of sales support co-ordinators Collaborating with sales management to optimise sales processes and improve overall efficiency. Co-ordinating workflow within the team to ensure timely and efficient support to the sales team. Generate regular reports on team performance and key metrics to Senior Management. Analysing sales support metrics and data to identify trends, areas for improvement and opportunities for growth. Act as the management lead and escalation point for all Intermediary administration and client administration queries, providing a crucial link between all Healix departments and the client/Intermediary. Collaborating with Sales Management to optimise sales processes to all aspects of sales support activities. Undertake any other duties, as reasonably required by the Client Trust Director or other Exec Committee member. Required Criteria Line Management experience Experience in working within a regulated environment Desired Criteria Corporate Sales Healthcare Scheme experience Skills Needed Company Culture Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world. Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that's personal enough to care. Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit. We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care. Company Benefits Commitment to career development We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment. We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities. Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Hybrid Working Salary £35,000.00 - £35,000.00 per year
Project Coordinator/Executive Assistant £55,000 - £60,000 Central London Full-Time, Permanent Position Hybrid Is this the role for you: Are you looking for a new role as a Project Coordinator within a leading Global Search Firm? We are looking for a Project Coordinator/EA to join our client in supporting both the internal team and clients & candidates. You will coordinate activities whilst also balancing needs and expectations of the firm. What you will do: This is a varied, busy role which will include project management, relationship building and business development. Some of your duties will include: Support Consultants in their business development activities. Maintain excellent relationships with firm members, clients, prospects and candidates to achieve highest levels of customer service. Manage the financial aspects of the billing process, including expense report processing, client invoicing and tracking receivables. Create, edit and format all client-facing documents (eg status memos, job specifications, business development proposals, etc.) to ensure all information is accurate and meets the client and Consultant expectations. Proactively manage the team's efforts to ensure they are moving the assignment/project forward. What you will need: For this role we are looking for an experienced individual who has a proactive approach to their work. You will have excellent problem solving, communication and leadership skills as well as the ability to multi-task and work well in a fast paced environment. What you will get in return: This company really value and look after their employees as well as offering excellent benefits. If you are interested in the above role, please apply online today!
May 01, 2024
Full time
Project Coordinator/Executive Assistant £55,000 - £60,000 Central London Full-Time, Permanent Position Hybrid Is this the role for you: Are you looking for a new role as a Project Coordinator within a leading Global Search Firm? We are looking for a Project Coordinator/EA to join our client in supporting both the internal team and clients & candidates. You will coordinate activities whilst also balancing needs and expectations of the firm. What you will do: This is a varied, busy role which will include project management, relationship building and business development. Some of your duties will include: Support Consultants in their business development activities. Maintain excellent relationships with firm members, clients, prospects and candidates to achieve highest levels of customer service. Manage the financial aspects of the billing process, including expense report processing, client invoicing and tracking receivables. Create, edit and format all client-facing documents (eg status memos, job specifications, business development proposals, etc.) to ensure all information is accurate and meets the client and Consultant expectations. Proactively manage the team's efforts to ensure they are moving the assignment/project forward. What you will need: For this role we are looking for an experienced individual who has a proactive approach to their work. You will have excellent problem solving, communication and leadership skills as well as the ability to multi-task and work well in a fast paced environment. What you will get in return: This company really value and look after their employees as well as offering excellent benefits. If you are interested in the above role, please apply online today!
Sales Co-Ordinator Location: Alfreton, Derbyshire, DE55 7JR Salary: Competitive , DOE Contract: Full-time, permanent Hours: Monday to Friday 9.00 am to 5.00 pm Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Employee Assistance Programme, Profit Related Pay, incentive schemes, Retail discount scheme. We are Mobility in Motion (MiM) and we are recruiting! You've probably not heard of MiM, however don't let that put you off, we operate in a niche market and while you don't know us now, one day as you inevitably get older you may come to rely on one of the products we produce. We are part of the ABC Mobility Group which includes Autochair, AIC and Brig-Ayd Controls. We operate in a growth market and are the market leaders in our area of expertise. What do we do? We offer a full range of mobility products directly to customers who need these to maintain their mobility and independence. Our products are genuinely liberating and transformative. We are now recruiting for a Sales Co-ordinator to join us in assisting to support the Sales Department with Event organising and sales reporting, flexibility will be key in this role. In addition to this as our Sales Co-Ordinator you will be responsible for: Sales Reporting -Gather and analyse sales data producing reporting for the Sales Team. Event Organisation -Work on the end-to-end process of planning, preparing and successful delivery of each event, facilitating attendance, travel coordination, marketing content for our range of products ensuring a professional experience throughout. Sales Support - Providingsupport to the Business Development Team Sales Co-ordinator - Requirements Strong prioritisation and time management ability with a focus on attention to detail Excellent verbal and written communication skills Highly motivated team player Able to analyse sales data and produce reports Excellent organisational and time management skills Effective communication and interpersonal skills Proficiency in Microsoft Office Suite and other relevant software Proactive attitude and willingness to take initiative Valid driving licence This is a great opportunity for someone with ambition, enthusiasm and a genuine desire to succeed, work in an extremely rewarding industry within a caring business! If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance. No agencies please.
May 01, 2024
Full time
Sales Co-Ordinator Location: Alfreton, Derbyshire, DE55 7JR Salary: Competitive , DOE Contract: Full-time, permanent Hours: Monday to Friday 9.00 am to 5.00 pm Benefits: Pension Scheme, 31 days holiday (including Statutory), Extra holidays for length of service, Life Insurance, Employee Assistance Programme, Profit Related Pay, incentive schemes, Retail discount scheme. We are Mobility in Motion (MiM) and we are recruiting! You've probably not heard of MiM, however don't let that put you off, we operate in a niche market and while you don't know us now, one day as you inevitably get older you may come to rely on one of the products we produce. We are part of the ABC Mobility Group which includes Autochair, AIC and Brig-Ayd Controls. We operate in a growth market and are the market leaders in our area of expertise. What do we do? We offer a full range of mobility products directly to customers who need these to maintain their mobility and independence. Our products are genuinely liberating and transformative. We are now recruiting for a Sales Co-ordinator to join us in assisting to support the Sales Department with Event organising and sales reporting, flexibility will be key in this role. In addition to this as our Sales Co-Ordinator you will be responsible for: Sales Reporting -Gather and analyse sales data producing reporting for the Sales Team. Event Organisation -Work on the end-to-end process of planning, preparing and successful delivery of each event, facilitating attendance, travel coordination, marketing content for our range of products ensuring a professional experience throughout. Sales Support - Providingsupport to the Business Development Team Sales Co-ordinator - Requirements Strong prioritisation and time management ability with a focus on attention to detail Excellent verbal and written communication skills Highly motivated team player Able to analyse sales data and produce reports Excellent organisational and time management skills Effective communication and interpersonal skills Proficiency in Microsoft Office Suite and other relevant software Proactive attitude and willingness to take initiative Valid driving licence This is a great opportunity for someone with ambition, enthusiasm and a genuine desire to succeed, work in an extremely rewarding industry within a caring business! If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance. No agencies please.
Role overview ID: Entity: Vistry Region: Vistry East Yorkshire Department: Customer Service Contract Type: Permanent - Full Time Job Location: Leeds, West Yorkshire Date Posted: 11.04.2024 We have a fantastic opportunity for a Customer Service Technician to join our team within Vistry East Yorkshire, at our office in Leeds and supporting sites across the region. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5 builder status. You will carry out repairs, and complete works on time and within the first visit. You will also assist office-based staff and offer technical advice regarding the remedial solutions. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Have a can-do attitude and right first-time approach. Excellent communication skills - and be able to remain calm under pressure or when faced with difficult customer situations. Excellent customer focus with construction-based knowledge Keen eye for detail and final finish and take pride in your work. General carpentry / making good shrinkage / painting and decoration/dry lining / tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors. Good mastic and sealant skills to accord with the NHBC consistent approach to finishes. Ad hoc duties as and when required from the Customer Service team. Knowledge of basic plumbing i.e. Ability to change a tap and diagnose minor plumbing issues. Capable of managing own workload and time in order to complete works in a timely manner. Confident phone manner Organised and self-motivated Awareness of Health & Safety Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1. More about the Customer Service Technician role To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties - complete repairs on time/first visit. To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes To review defects lists and ensure that any materials required are collected prior to customer appointments. Ad hoc duties on closed site and assist with any customer ready inspection works when required. To assist Area Manager and Housing Association Partners to inspect and resolve End of Defect Period reported defects. Provide feedback on subcontractor quality issues. To organise and prioritise workload. Work as part of a team and provide support to the Customer Service Manager and Coordinators. Carry out work in a safe, cost effective manner and look for opportunities to reduce costs and improve standards. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
May 01, 2024
Full time
Role overview ID: Entity: Vistry Region: Vistry East Yorkshire Department: Customer Service Contract Type: Permanent - Full Time Job Location: Leeds, West Yorkshire Date Posted: 11.04.2024 We have a fantastic opportunity for a Customer Service Technician to join our team within Vistry East Yorkshire, at our office in Leeds and supporting sites across the region. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5 builder status. You will carry out repairs, and complete works on time and within the first visit. You will also assist office-based staff and offer technical advice regarding the remedial solutions. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality Have a can-do attitude and right first-time approach. Excellent communication skills - and be able to remain calm under pressure or when faced with difficult customer situations. Excellent customer focus with construction-based knowledge Keen eye for detail and final finish and take pride in your work. General carpentry / making good shrinkage / painting and decoration/dry lining / tiling and grouting essential. Including changing kitchen doors, cabinets, and base units/aligning doors. Good mastic and sealant skills to accord with the NHBC consistent approach to finishes. Ad hoc duties as and when required from the Customer Service team. Knowledge of basic plumbing i.e. Ability to change a tap and diagnose minor plumbing issues. Capable of managing own workload and time in order to complete works in a timely manner. Confident phone manner Organised and self-motivated Awareness of Health & Safety Practical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapter 9.1. More about the Customer Service Technician role To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties - complete repairs on time/first visit. To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes To review defects lists and ensure that any materials required are collected prior to customer appointments. Ad hoc duties on closed site and assist with any customer ready inspection works when required. To assist Area Manager and Housing Association Partners to inspect and resolve End of Defect Period reported defects. Provide feedback on subcontractor quality issues. To organise and prioritise workload. Work as part of a team and provide support to the Customer Service Manager and Coordinators. Carry out work in a safe, cost effective manner and look for opportunities to reduce costs and improve standards. Finally, let's tell you a bit more about us At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do. We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities. Why Vistry Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.
Site Community Communications Champion Haverfordwest, Wales Are you a talented social media guru looking for a new challenge? Could you thrive in a communications role driving engagement both in and outside of our company? If so, read on. About Us Owned by British family farms, we work together to produce the highest quality dairy products and we are united by a single commitment to enrich life every day to secure the future. Through the strong, collaborative relationships between our farmers, colleagues and partners, we know we can be regenerative future-proofing our soil, farms, creameries and communities and making first-rate dairy products whilst we are at it. Regeneration is a way of thinking. For us, its about having a positive impact on the world we live in, whilst producing nutritious, tasty dairy products to feed a growing population. As a co-operative business, this starts with our farmers, who follow regenerative farming practices. But it is so much more than that. Regenerative thinking extends throughout our business, through our colleagues and our external relationships, resulting in a shared commitment to nourishing the earth and future generations. Were currently looking for a Site Community Communications Champion to join our Haverfordwest Creamery team on a full-time, permanent basis. The Benefits - Competitive salary - Benefits package This is a fantastic chance to develop a professional career in communications and build your skills and abilities with our growing, successful company. Were proud to be a certified B Corp, prioritising social and environmental transparency and accountability in everything we do, from employee benefits and charitable giving to supply chain practices. Well support you in every way throughout your career with us, helping you to develop your skill set, grow your knowledge and thrive in the career youve envisioned! The Role As the Site Community Communications Champion, you will support staff and community engagement through the production and distribution of a range of communications. Specifically, you will support the Haverfordwest Leadership team with internal communications and engagement activity for our staff. You will also seek to raise the profile of the business within local communications, promoting our environmental values and generating positivity around the business and our impact. Acting as a key point of contact for site communications, you will report to the site leadership and produce communications such as weekly newsletters, as well as manage our site digital notice board. You will also be involved in regular social media activity and will deliver the internal business communications plans in collaboration with the Central Communications Team. Additionally, you will: - Engage with charity work and requests, delivering charity project objectives - Support fundraising and engagement events - Enable customer visits as the first point of contact - Support our B Corp and external engagement activity - Drive cross-functional activities to help us have a positive impact on the planet About You To be considered as Site Community Communications Champion, you will need: - Proficiency in the use of TikTok, Facebook, Instagram, LinkedIn, X etc. - Proficiency in Microsoft Office 365 suite - Excellent communication and interpersonal abilities Any previous experience in a communications and/or community champion-type role would be beneficial to your application. Other organisations may call this role Communications Assistant, Communications Officer, Communications Executive, Social Media Assistant, Social Media Co-ordinator, Internal Communications Assistant, or Communications Co-ordinator. Webrecruit and First Milk are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if youre ready to embark on a fantastic career adventure as a Site Community Communications Champion, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. JBRP1_UKTJ
May 01, 2024
Full time
Site Community Communications Champion Haverfordwest, Wales Are you a talented social media guru looking for a new challenge? Could you thrive in a communications role driving engagement both in and outside of our company? If so, read on. About Us Owned by British family farms, we work together to produce the highest quality dairy products and we are united by a single commitment to enrich life every day to secure the future. Through the strong, collaborative relationships between our farmers, colleagues and partners, we know we can be regenerative future-proofing our soil, farms, creameries and communities and making first-rate dairy products whilst we are at it. Regeneration is a way of thinking. For us, its about having a positive impact on the world we live in, whilst producing nutritious, tasty dairy products to feed a growing population. As a co-operative business, this starts with our farmers, who follow regenerative farming practices. But it is so much more than that. Regenerative thinking extends throughout our business, through our colleagues and our external relationships, resulting in a shared commitment to nourishing the earth and future generations. Were currently looking for a Site Community Communications Champion to join our Haverfordwest Creamery team on a full-time, permanent basis. The Benefits - Competitive salary - Benefits package This is a fantastic chance to develop a professional career in communications and build your skills and abilities with our growing, successful company. Were proud to be a certified B Corp, prioritising social and environmental transparency and accountability in everything we do, from employee benefits and charitable giving to supply chain practices. Well support you in every way throughout your career with us, helping you to develop your skill set, grow your knowledge and thrive in the career youve envisioned! The Role As the Site Community Communications Champion, you will support staff and community engagement through the production and distribution of a range of communications. Specifically, you will support the Haverfordwest Leadership team with internal communications and engagement activity for our staff. You will also seek to raise the profile of the business within local communications, promoting our environmental values and generating positivity around the business and our impact. Acting as a key point of contact for site communications, you will report to the site leadership and produce communications such as weekly newsletters, as well as manage our site digital notice board. You will also be involved in regular social media activity and will deliver the internal business communications plans in collaboration with the Central Communications Team. Additionally, you will: - Engage with charity work and requests, delivering charity project objectives - Support fundraising and engagement events - Enable customer visits as the first point of contact - Support our B Corp and external engagement activity - Drive cross-functional activities to help us have a positive impact on the planet About You To be considered as Site Community Communications Champion, you will need: - Proficiency in the use of TikTok, Facebook, Instagram, LinkedIn, X etc. - Proficiency in Microsoft Office 365 suite - Excellent communication and interpersonal abilities Any previous experience in a communications and/or community champion-type role would be beneficial to your application. Other organisations may call this role Communications Assistant, Communications Officer, Communications Executive, Social Media Assistant, Social Media Co-ordinator, Internal Communications Assistant, or Communications Co-ordinator. Webrecruit and First Milk are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if youre ready to embark on a fantastic career adventure as a Site Community Communications Champion, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency. JBRP1_UKTJ
The Customer Service Coordinator works as an integral member of the Donor Request Management Department, supporting the coordination of stem cell donations with unrelated donors. Customer Service Coordinator will work within the Confirmatory Typing (CT) team of the department, managing the coordination of pre-testing for bone marrow and peripheral blood stem cell donations. This includes, but is not limited to, scheduling blood tests, reviewing results and liaising with international stem cell registries. Customer Service Coordinator will work with the Confirmatory Typing Manager to resolve any donor and transplant centre complaints and respond as necessary. Part of the responsibily for the Customer Service Coordinator will evaluate donors for medical and non-medical factors affecting suitability and eligibility using guidelines as set by UK and national regulations. Key Responsibilities: Educating and consenting donors on the bone marrow or peripheral blood stem cell donation process using principles of informed consent. Work closely with UK stakeholders to manage the coordination of blood tests, this includes hospitals, GPs and international entities, UK medical advisers and associated labs. Work with internal databases to record and document accurate donor case notes. Ensure compliance with all standards, policies, procedures, and documentation requirements set by, registries, and regulatory authorities such as the Human Tissue Authority etc. Represent the Donor Request Management team at local and international working groups, inputting into organisational projects, as required. Respond to, and investigate, any quality incidents and adverse events (S(P)EARs), including providing recommendations for corrective and preventative actions. Ad hoc activities including quality assurance and service improvement projects and any other duties as requested by the Confirmatory Typing Manager. To meet with the Confirmatory Typing Manager for the purpose of regular supervision and appraisal. To participate in staff training, organisation/team meetings and events, as required. To keep up-to-date with developments and learning in the field of stem cell donation. To comply with the organisation's health and safety, confidentiality, data protection and other policies. To promote equality of opportunity and anti-discriminatory practices Essential Skills: Educated to A-Level (or equivalent) or relevant vocational training. 3 plus years work experience, working in a busy team/organisation. 1-2 years of working in healthcare/NHS setting Excellent written and verbal communication skills. Excellent interpersonal skills, including active listening skills and a good phone manner. A strong team player. Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation. Willingness to become acquainted with a very specific discipline/branch of medical science. A high degree of sensitivity and empathy. Very proactive work ethic and ability to work on own initiative. Strong attention to detail and accuracy. Highly organised and able to multitask efficiently. Ability to work to and achieve clear targets and deadlines. Flexible approach with the ability to adapt to new and changing situations. Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint). Experience of working with large database/CRM systems. Willingness to travel on occasions for training and workshops, both nationally and internationally. Ability to work in line with GDPR and with an understanding of donor and patient confidentiality. Strong passion to follow mission and values. Background: Inizio Engage is an equal opportunity employer, and employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy. Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage. Thank you for your interest in Inizio Engage.
May 01, 2024
Full time
The Customer Service Coordinator works as an integral member of the Donor Request Management Department, supporting the coordination of stem cell donations with unrelated donors. Customer Service Coordinator will work within the Confirmatory Typing (CT) team of the department, managing the coordination of pre-testing for bone marrow and peripheral blood stem cell donations. This includes, but is not limited to, scheduling blood tests, reviewing results and liaising with international stem cell registries. Customer Service Coordinator will work with the Confirmatory Typing Manager to resolve any donor and transplant centre complaints and respond as necessary. Part of the responsibily for the Customer Service Coordinator will evaluate donors for medical and non-medical factors affecting suitability and eligibility using guidelines as set by UK and national regulations. Key Responsibilities: Educating and consenting donors on the bone marrow or peripheral blood stem cell donation process using principles of informed consent. Work closely with UK stakeholders to manage the coordination of blood tests, this includes hospitals, GPs and international entities, UK medical advisers and associated labs. Work with internal databases to record and document accurate donor case notes. Ensure compliance with all standards, policies, procedures, and documentation requirements set by, registries, and regulatory authorities such as the Human Tissue Authority etc. Represent the Donor Request Management team at local and international working groups, inputting into organisational projects, as required. Respond to, and investigate, any quality incidents and adverse events (S(P)EARs), including providing recommendations for corrective and preventative actions. Ad hoc activities including quality assurance and service improvement projects and any other duties as requested by the Confirmatory Typing Manager. To meet with the Confirmatory Typing Manager for the purpose of regular supervision and appraisal. To participate in staff training, organisation/team meetings and events, as required. To keep up-to-date with developments and learning in the field of stem cell donation. To comply with the organisation's health and safety, confidentiality, data protection and other policies. To promote equality of opportunity and anti-discriminatory practices Essential Skills: Educated to A-Level (or equivalent) or relevant vocational training. 3 plus years work experience, working in a busy team/organisation. 1-2 years of working in healthcare/NHS setting Excellent written and verbal communication skills. Excellent interpersonal skills, including active listening skills and a good phone manner. A strong team player. Knowledge of, or ability to understand, medical terminology, case-note documentation, medical history documentation. Willingness to become acquainted with a very specific discipline/branch of medical science. A high degree of sensitivity and empathy. Very proactive work ethic and ability to work on own initiative. Strong attention to detail and accuracy. Highly organised and able to multitask efficiently. Ability to work to and achieve clear targets and deadlines. Flexible approach with the ability to adapt to new and changing situations. Good IT skills, including use of MS Office (Outlook, Word, Excel and PowerPoint). Experience of working with large database/CRM systems. Willingness to travel on occasions for training and workshops, both nationally and internationally. Ability to work in line with GDPR and with an understanding of donor and patient confidentiality. Strong passion to follow mission and values. Background: Inizio Engage is an equal opportunity employer, and employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of gender, sexual orientation, marital or civil partner status, gender reassignment, race, religion or belief, nationality, ethnic or national origin, disability, age, pregnancy. Please note if you have not heard from a member of the resourcing department within 7 days your application has been unsuccessful at this stage. Thank you for your interest in Inizio Engage.
We're seeking Customer Service Coordinator to join our busy and established team based in our vibrant contact centre in Dunstable .This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an OTE of £25,000 - £28,000 .You will serve as the primary point of contact for customers, assist with their inquiries, provide support, and ensure their overall satisfaction. You will utilise your communication skills, empathy, and problem-solving abilities to address customer needs promptly and effectively. This position requires a proactive approach to customer service, attention to detail, and the ability to thrive in a fast-paced environment. What you'll do: Act as 'front-line' communication for customers by booking appointments for our estate agency branches Interact with customers and branches over the phone, to address their inquiries, book appropriate appointments and recommend our services Demonstrate professionalism, empathy, and patience in all customer interactions, always ensuring a positive customer experience whilst adhering to company policies, procedures, and guidelines. Why you'll love it here: Generous incentives and team nights out Quarterly awards and paid trips for top achievers Employee discounts and wellness programme Industry leading training and development Clear career progression opportunities 24/7 AIG Smart Health (including virtual GP) coverage for you and your family Free On-Site Parking Uncapped commission A realistic OTE: £25,000 - £28,000 Required skills, knowledge and experience: Excellent verbal and written communication skills Strong interpersonal skills and ability to work well in a team Basic computer proficiency and familiarity with office software applications Customer-focused mindset with a genuine desire to assist others Able to work in a fast paced environment Self-motivated, confident, and approachable Willingness to learn and adapt to new processes and technologies. Previous experience in customer service or related field (preferred but not required) Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00397
May 01, 2024
Full time
We're seeking Customer Service Coordinator to join our busy and established team based in our vibrant contact centre in Dunstable .This is an excellent opportunity for a motivated and driven individual to kick start their career with Connells Group with the potential to earn an OTE of £25,000 - £28,000 .You will serve as the primary point of contact for customers, assist with their inquiries, provide support, and ensure their overall satisfaction. You will utilise your communication skills, empathy, and problem-solving abilities to address customer needs promptly and effectively. This position requires a proactive approach to customer service, attention to detail, and the ability to thrive in a fast-paced environment. What you'll do: Act as 'front-line' communication for customers by booking appointments for our estate agency branches Interact with customers and branches over the phone, to address their inquiries, book appropriate appointments and recommend our services Demonstrate professionalism, empathy, and patience in all customer interactions, always ensuring a positive customer experience whilst adhering to company policies, procedures, and guidelines. Why you'll love it here: Generous incentives and team nights out Quarterly awards and paid trips for top achievers Employee discounts and wellness programme Industry leading training and development Clear career progression opportunities 24/7 AIG Smart Health (including virtual GP) coverage for you and your family Free On-Site Parking Uncapped commission A realistic OTE: £25,000 - £28,000 Required skills, knowledge and experience: Excellent verbal and written communication skills Strong interpersonal skills and ability to work well in a team Basic computer proficiency and familiarity with office software applications Customer-focused mindset with a genuine desire to assist others Able to work in a fast paced environment Self-motivated, confident, and approachable Willingness to learn and adapt to new processes and technologies. Previous experience in customer service or related field (preferred but not required) Connells Group is the largest and most successful estate agency and property services provider in the UK. With a network of over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services, including new homes, mortgage services, surveying, conveyancing, and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00397
Job Title: Salaried GP Salary: Negotiable DOE Hours: Sessions per week Responsible to: Clinical Directors Key Relationships: 33 General Practices, 4 PCNs, NWL ICB, Central London Borough Team, Westminster City Council, Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH); One Westminster, Imperial College Health Partners BACKGROUND WHO WE ARE Healthcare Central London Ltd (HCL) is the GP Federation owned by our 33 General Practices covering the Central London (Westminster) area. The organisation supports 4 Primary Care Networks (PCNs). We operate several NHS contracts on behalf of our PCNs including a Community Dermatology Service; Community Cardiology Service and a Secondary Care Referral Service and an out-of-hospitals provision which is sub-contracted to our 33 General Practices. On behalf of our practices we are the host employers of a large, and rapidly growing team of ARRS (Additional Roles Reimbursement scheme) roles including Clinical Pharmacists; Pharmacy Technicians; First Contact Physiotherapists; Dieticians; Paramedics; Social Prescribers; Care Coordinators, Digital & Transformation Leads, Nursing Associates, GPAs and Care Co-ordinators. HOW WE WORK Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent. We aim to further diversify our income by exploring commercial joint ventures and expanding our research team in the coming years. Our people are our greatest asset. When we feel included, valued and supported in work this positivity reaches those very people we are here for, the patients. HCL is committed to actively supporting diversity and inclusion and ensuring that all our employees are valued, treated with dignity and respect and enabled and supported to reach their potential. Our employees work flexibly according to the needs of our customers, typically onsite at our practices or hub sites or at our offices near Marylebone/Edgware Road. Our office-based roles are typically worked as hybrid roles the pattern of which are agreed and reviewed according to service/team requirements. ROLE PURPOSE Due to expansion of our services, we are seeking a dedicated and experienced Salaried General Practitioner (GP) to join our dynamic healthcare team. The Salaried GP will play a key role in delivering high-quality primary care services to our patients and collaborating with other healthcare professionals to promote patient well-being. This can be a hybrid role to include face to face with some remote working opportunities. This GP will work as a member of the in-house clinical team and provide a critical role of delivering appointments and access to the registered list of patients. Although you will not hold a named doctor list, you will manage the patients with a list-holding mentality, offering continuity and case management where needed and appropriate. You will manage your own admin such as blood results, and be part of a team to collectively manage shared admin alongside remote-working GPs and supporting list-holding lead GPs with their caseloads. You will take part in other activities to support high quality care at the practice, including an exciting opportunity to work within the emerging triage hub for managing all same-day requests for care. Responsibilities will reflect requirements of the NHS GP Contracts, and as such may be subject to change as services adapt. Main duties of the job As part of our clinical team, you will be committed to maintaining clinical continuity for patients in crucial circumstances. You will actively participate in learning events, audits, and other agreed-upon projects. We value teamwork and expect you to respect agreed ways of working, including prescribing practices. Your willingness to understand and improve practice systems, learn new IT systems, and support continuity of care will be highly regarded. Taking responsibility for your tasks and completing them efficiently will contribute to minimising unnecessary follow-up work. Collaboration with colleagues, mutual learning, and respect for multidisciplinary teams are essential. As an advocate for patient care, you will work across organizational boundaries when required. Staying updated with new guidance and addressing any time-management challenges will ensure smooth operations. Join our team and make a difference in the lives of our patients. Clinical responsibilities The team is really engaged and enthusiastic about their work, and very supportive and welcoming. You should bear in mind however, that this is a dynamic team which is continuing to develop. These are the things you can do to help become a full member: Show your commitment to high quality, safe care that supports clinical continuity for those patients and clinical circumstances where this is crucial Take part in learning events, audits, and discreet pieces of work where formally agreed Respect ways of working that have been agreed among the clinical team (for example, benzodiazepine prescribing) Commit to understanding your role in practice systems and to flagging where there are learning events so the system can improve Commit to learning new IT systems and innovations in use of IT in service of patient care Commit to supporting continuity where this is clearly best for the patient By taking responsibility and ensuring you follow through and complete tasks where possible (therefore avoiding unnecessary follow up or work by others) Discuss cases with colleagues where appropriate with a commitment to learning from experience and sharing learning Respect multidisciplinary colleagues Work across organisational boundaries when this is in the interests of patient care Keep up to date with new guidance Keep to time as far as this is possible, and raise and discuss continuing problems with time-keeping Sessional allocation: Sessions are composed of either 3 hours of clinical appointments (face to face or telephone), 4.5 - 5 hours of digital triage working side by side a digital hub administrator, or a remote clinical admin session the length and timing of which is negotiable and flexible. Appointment times are a minimum of 15 minutes with double appointments used for patients who need interpreters and for complex patients. All GPs are expected to do a combination of face to face, triage and admin sessions; the balance of this work is negotiable. The clinical meeting is once a week and once a month there is a whole team meeting instead, in addition to extra educational and reflective practice meetings Ad hoc check ins with the Clinical Lead can be arranged as needed and colleagues can be reached via Teams or in person if you have clinical queries. During the session you may receive an urgent task to provide support and supervision to other members of the practice MDT including but not limited to pharmacy, nursing and admin staff. These are usually managed by the triage GP. Other responsibilities within the organisation: Awareness of and compliance with all relevant practice policies/guidelines, e.g., prescribing, confidentiality, data protection, health, and safety Life-long commitment to audit, contributing to evaluation/audit and clinical standard setting within the organisation Contributing to the development of computer-based patient records Contributing to the summarising of patient records and read-coding patient data Attending training and events organised by the practice or other agencies, where appropriate Discuss with other members of the team how the policies, standards and guidelines will affect own work Person Specification Experience Essential Experience of working in UK General Practice Experience of working with vulnerable groups Recent experience of being the named GP for a list of patients or of providing continuity of care as a trainee GP Desirable Clinical experience of 2+ years Experience using EMIS Web, Docman, Accurx Experience of clinical triage Experience of working with deprived populations Experience of using telephone interpreter Delivery of clinical audit QOF management Experience of working in Islington/ NCL general practice Understanding of: Essential NHS system Challenges facing NHS. Vulnerable groups and how to support them Desirable QOF & Enhanced Services GP Networks/Federations Qualifications Essential GMC Registered, Qualified General Practitioner (MRCGP or equivalent) Currently on a CCG performers list Clear enhanced DBS check Desirable Evidence of CPD DFSRFH & competence in coil insertion Work as a GPWSI Minor surgery skills GP trainer Skills and Abilities Essential IT fluency including troubleshooting Remote consulting skills Use of Teams to access policies, documents, communicate through chat groups Team player Calm under pressure Friendly and inclusive . click apply for full job details
May 01, 2024
Full time
Job Title: Salaried GP Salary: Negotiable DOE Hours: Sessions per week Responsible to: Clinical Directors Key Relationships: 33 General Practices, 4 PCNs, NWL ICB, Central London Borough Team, Westminster City Council, Bi-Borough (West London), Central and North West London NHS Foundation Trust (CNWL), Central London Community Healthcare NHS Trust (CLCH); One Westminster, Imperial College Health Partners BACKGROUND WHO WE ARE Healthcare Central London Ltd (HCL) is the GP Federation owned by our 33 General Practices covering the Central London (Westminster) area. The organisation supports 4 Primary Care Networks (PCNs). We operate several NHS contracts on behalf of our PCNs including a Community Dermatology Service; Community Cardiology Service and a Secondary Care Referral Service and an out-of-hospitals provision which is sub-contracted to our 33 General Practices. On behalf of our practices we are the host employers of a large, and rapidly growing team of ARRS (Additional Roles Reimbursement scheme) roles including Clinical Pharmacists; Pharmacy Technicians; First Contact Physiotherapists; Dieticians; Paramedics; Social Prescribers; Care Coordinators, Digital & Transformation Leads, Nursing Associates, GPAs and Care Co-ordinators. HOW WE WORK Our vision is to be recognised as a leading GP provider network, run by clinicians for the benefit of our local population and practices. We will achieve this by working with patients and partners to ensure that general practice remains sustainable and independent. We aim to further diversify our income by exploring commercial joint ventures and expanding our research team in the coming years. Our people are our greatest asset. When we feel included, valued and supported in work this positivity reaches those very people we are here for, the patients. HCL is committed to actively supporting diversity and inclusion and ensuring that all our employees are valued, treated with dignity and respect and enabled and supported to reach their potential. Our employees work flexibly according to the needs of our customers, typically onsite at our practices or hub sites or at our offices near Marylebone/Edgware Road. Our office-based roles are typically worked as hybrid roles the pattern of which are agreed and reviewed according to service/team requirements. ROLE PURPOSE Due to expansion of our services, we are seeking a dedicated and experienced Salaried General Practitioner (GP) to join our dynamic healthcare team. The Salaried GP will play a key role in delivering high-quality primary care services to our patients and collaborating with other healthcare professionals to promote patient well-being. This can be a hybrid role to include face to face with some remote working opportunities. This GP will work as a member of the in-house clinical team and provide a critical role of delivering appointments and access to the registered list of patients. Although you will not hold a named doctor list, you will manage the patients with a list-holding mentality, offering continuity and case management where needed and appropriate. You will manage your own admin such as blood results, and be part of a team to collectively manage shared admin alongside remote-working GPs and supporting list-holding lead GPs with their caseloads. You will take part in other activities to support high quality care at the practice, including an exciting opportunity to work within the emerging triage hub for managing all same-day requests for care. Responsibilities will reflect requirements of the NHS GP Contracts, and as such may be subject to change as services adapt. Main duties of the job As part of our clinical team, you will be committed to maintaining clinical continuity for patients in crucial circumstances. You will actively participate in learning events, audits, and other agreed-upon projects. We value teamwork and expect you to respect agreed ways of working, including prescribing practices. Your willingness to understand and improve practice systems, learn new IT systems, and support continuity of care will be highly regarded. Taking responsibility for your tasks and completing them efficiently will contribute to minimising unnecessary follow-up work. Collaboration with colleagues, mutual learning, and respect for multidisciplinary teams are essential. As an advocate for patient care, you will work across organizational boundaries when required. Staying updated with new guidance and addressing any time-management challenges will ensure smooth operations. Join our team and make a difference in the lives of our patients. Clinical responsibilities The team is really engaged and enthusiastic about their work, and very supportive and welcoming. You should bear in mind however, that this is a dynamic team which is continuing to develop. These are the things you can do to help become a full member: Show your commitment to high quality, safe care that supports clinical continuity for those patients and clinical circumstances where this is crucial Take part in learning events, audits, and discreet pieces of work where formally agreed Respect ways of working that have been agreed among the clinical team (for example, benzodiazepine prescribing) Commit to understanding your role in practice systems and to flagging where there are learning events so the system can improve Commit to learning new IT systems and innovations in use of IT in service of patient care Commit to supporting continuity where this is clearly best for the patient By taking responsibility and ensuring you follow through and complete tasks where possible (therefore avoiding unnecessary follow up or work by others) Discuss cases with colleagues where appropriate with a commitment to learning from experience and sharing learning Respect multidisciplinary colleagues Work across organisational boundaries when this is in the interests of patient care Keep up to date with new guidance Keep to time as far as this is possible, and raise and discuss continuing problems with time-keeping Sessional allocation: Sessions are composed of either 3 hours of clinical appointments (face to face or telephone), 4.5 - 5 hours of digital triage working side by side a digital hub administrator, or a remote clinical admin session the length and timing of which is negotiable and flexible. Appointment times are a minimum of 15 minutes with double appointments used for patients who need interpreters and for complex patients. All GPs are expected to do a combination of face to face, triage and admin sessions; the balance of this work is negotiable. The clinical meeting is once a week and once a month there is a whole team meeting instead, in addition to extra educational and reflective practice meetings Ad hoc check ins with the Clinical Lead can be arranged as needed and colleagues can be reached via Teams or in person if you have clinical queries. During the session you may receive an urgent task to provide support and supervision to other members of the practice MDT including but not limited to pharmacy, nursing and admin staff. These are usually managed by the triage GP. Other responsibilities within the organisation: Awareness of and compliance with all relevant practice policies/guidelines, e.g., prescribing, confidentiality, data protection, health, and safety Life-long commitment to audit, contributing to evaluation/audit and clinical standard setting within the organisation Contributing to the development of computer-based patient records Contributing to the summarising of patient records and read-coding patient data Attending training and events organised by the practice or other agencies, where appropriate Discuss with other members of the team how the policies, standards and guidelines will affect own work Person Specification Experience Essential Experience of working in UK General Practice Experience of working with vulnerable groups Recent experience of being the named GP for a list of patients or of providing continuity of care as a trainee GP Desirable Clinical experience of 2+ years Experience using EMIS Web, Docman, Accurx Experience of clinical triage Experience of working with deprived populations Experience of using telephone interpreter Delivery of clinical audit QOF management Experience of working in Islington/ NCL general practice Understanding of: Essential NHS system Challenges facing NHS. Vulnerable groups and how to support them Desirable QOF & Enhanced Services GP Networks/Federations Qualifications Essential GMC Registered, Qualified General Practitioner (MRCGP or equivalent) Currently on a CCG performers list Clear enhanced DBS check Desirable Evidence of CPD DFSRFH & competence in coil insertion Work as a GPWSI Minor surgery skills GP trainer Skills and Abilities Essential IT fluency including troubleshooting Remote consulting skills Use of Teams to access policies, documents, communicate through chat groups Team player Calm under pressure Friendly and inclusive . click apply for full job details
Job Title: Employability Tutor / Skill Coach / Careers Coach Location: Telford Salary: £20,000 - £28,000 Job Type: Full-time, Permanent The Company: Juniper are an innovative, flexible and experienced provider in delivering training solutions to individuals and businesses in Wolverhampton and throughout the Midlands. We are listed on the Governments Register of Apprenticeship Training Providers and are rated as GOOD by Ofsted in all areas of provision. Job Outline & Purpose: To deliver a good quality of education to groups of students To deliver vocational and/or employability qualifications, in line with awarding body requirements To mark, assess and provide constructive feedback on students' vocational and/or employability portfolio evidence Contribute towards ensuring excellent student attendance & retention to provide excellent CEIAG and support (including SEND) to students To safeguard the welfare of all students, preventing radicalisation and promoting British Values Training: To plan training to meet criteria and standards for vocational and/or employability qualifications, as well as the students' individual needs To deliver engaging, effective and innovative group training sessions, so that students develop their knowledge, skills and behaviours (KSBs) To engage external speakers (employers, business people, progression and support agencies) in order to enhance the learning experience To plan and facilitate enterprise/community projects To ensure that students work skills are developed and that they are ready for working life, or further learning, by the time they leave Juniper To provide cover, where necessary, for other tutors Assessment: To carry out initial assessment activities to identify individual needs, and develop Support Plans, to ensure that students are well-supported and achieve their learning goals To mark, assess and map units for vocational and/or employability portfolios and develop students' spelling, punctuation and grammar (SPaG) skills To conduct and document meaningful student reviews, as per procedures, so that students understand the progress they are making and how they can develop their KSBs further Invigilate exams, as appropriate Apply for access arrangements for students' assessment and exams, in line with awarding body guidelines and requirements Abilities: To deliver effective training sessions to groups Excellent communicator To persuade & influence others and deal with conflict/challenging behaviour To have a sound understanding of student needs, barriers and effective interventions To build rapport with target group and retain their attention during training sessions To work well under pressure To work to targets & deadlines Highly motivated Innovative & solution focused To remain positive, with a bubbly, engaging personality Excellent organisation skills Competent in use of IT To meet targets and provide a quality service to all stakeholders Administration: To complete all required documentation in accordance with laid down procedures to meet both contractual and internal requirements Attendance/Retention: Ensure that student attendance & retention targets are met, with absences robustly followed up Targets: To achieve targets to meet contractual/Dashboard obligations Safeguarding: As part of our safer recruitment processes, all roles will require: a Disclosure and Barring Service (DBS) check, the level of which will be clearly outlined in the job specification; references and identity checks. All Juniper employees are expected to understand their duties and responsibilities in relation to safeguarding children, young people and vulnerable adults and full training will be provided as part of our onboarding process. Candidates with experience or relevant job titles of; Skills trainer, ESOL lecturer, ESOL Coach, ESOL Trainer, Employment Coordinator, Caseload Manager, Employability Trainer, Senior Employment Advisor, Employability Skills Trainer, Tutor, Head of Careers, Head of Courses, College Team Leader, College Trust Coordinator, Volunteer Recruitment Officer, College Recruiter, College Selection, Assessor, Apprenticeship Assessor, Employment Tutor, General Administration, College Assessor, Course Promoter, Business Development, Customer Relationship Officer, Career Development Specialist, Job Readiness Coach, Employment Skills Trainer, Workforce Development Facilitator, Job Placement Advisor, Vocational Counselor, Employability Skills Instructor, Job Search Strategist, Professional Development Mentor, Workplace Integration Coordinator, Employment Preparation Consultant, Career Pathway Coordinator, Job Retention Specialist, Interview Skills Coach, Employment Transition Counselor, Job Search Workshop Facilitator, Soft Skills Trainer, Job Application Support Specialist, Career Advancement Coach, Job Market Navigator will all be considered.
May 01, 2024
Full time
Job Title: Employability Tutor / Skill Coach / Careers Coach Location: Telford Salary: £20,000 - £28,000 Job Type: Full-time, Permanent The Company: Juniper are an innovative, flexible and experienced provider in delivering training solutions to individuals and businesses in Wolverhampton and throughout the Midlands. We are listed on the Governments Register of Apprenticeship Training Providers and are rated as GOOD by Ofsted in all areas of provision. Job Outline & Purpose: To deliver a good quality of education to groups of students To deliver vocational and/or employability qualifications, in line with awarding body requirements To mark, assess and provide constructive feedback on students' vocational and/or employability portfolio evidence Contribute towards ensuring excellent student attendance & retention to provide excellent CEIAG and support (including SEND) to students To safeguard the welfare of all students, preventing radicalisation and promoting British Values Training: To plan training to meet criteria and standards for vocational and/or employability qualifications, as well as the students' individual needs To deliver engaging, effective and innovative group training sessions, so that students develop their knowledge, skills and behaviours (KSBs) To engage external speakers (employers, business people, progression and support agencies) in order to enhance the learning experience To plan and facilitate enterprise/community projects To ensure that students work skills are developed and that they are ready for working life, or further learning, by the time they leave Juniper To provide cover, where necessary, for other tutors Assessment: To carry out initial assessment activities to identify individual needs, and develop Support Plans, to ensure that students are well-supported and achieve their learning goals To mark, assess and map units for vocational and/or employability portfolios and develop students' spelling, punctuation and grammar (SPaG) skills To conduct and document meaningful student reviews, as per procedures, so that students understand the progress they are making and how they can develop their KSBs further Invigilate exams, as appropriate Apply for access arrangements for students' assessment and exams, in line with awarding body guidelines and requirements Abilities: To deliver effective training sessions to groups Excellent communicator To persuade & influence others and deal with conflict/challenging behaviour To have a sound understanding of student needs, barriers and effective interventions To build rapport with target group and retain their attention during training sessions To work well under pressure To work to targets & deadlines Highly motivated Innovative & solution focused To remain positive, with a bubbly, engaging personality Excellent organisation skills Competent in use of IT To meet targets and provide a quality service to all stakeholders Administration: To complete all required documentation in accordance with laid down procedures to meet both contractual and internal requirements Attendance/Retention: Ensure that student attendance & retention targets are met, with absences robustly followed up Targets: To achieve targets to meet contractual/Dashboard obligations Safeguarding: As part of our safer recruitment processes, all roles will require: a Disclosure and Barring Service (DBS) check, the level of which will be clearly outlined in the job specification; references and identity checks. All Juniper employees are expected to understand their duties and responsibilities in relation to safeguarding children, young people and vulnerable adults and full training will be provided as part of our onboarding process. Candidates with experience or relevant job titles of; Skills trainer, ESOL lecturer, ESOL Coach, ESOL Trainer, Employment Coordinator, Caseload Manager, Employability Trainer, Senior Employment Advisor, Employability Skills Trainer, Tutor, Head of Careers, Head of Courses, College Team Leader, College Trust Coordinator, Volunteer Recruitment Officer, College Recruiter, College Selection, Assessor, Apprenticeship Assessor, Employment Tutor, General Administration, College Assessor, Course Promoter, Business Development, Customer Relationship Officer, Career Development Specialist, Job Readiness Coach, Employment Skills Trainer, Workforce Development Facilitator, Job Placement Advisor, Vocational Counselor, Employability Skills Instructor, Job Search Strategist, Professional Development Mentor, Workplace Integration Coordinator, Employment Preparation Consultant, Career Pathway Coordinator, Job Retention Specialist, Interview Skills Coach, Employment Transition Counselor, Job Search Workshop Facilitator, Soft Skills Trainer, Job Application Support Specialist, Career Advancement Coach, Job Market Navigator will all be considered.
North Warwickshire & South Leicestershire College
Wigston, Leicestershire
Hours: Full Time Contract: Permanent Salary: £24,959 to £27,263 per annum Location: Wigston Campus (Multisite Coverage)As an Estate Contract and Facilities Officer, you will play a pivotal role in ensuring the seamless operation of facilities and contract provisions. This position requires a dynamic individual with a keen eye for detail, strong organisational skills, and a proactive approach to oversee day-to-day operations related to estate contracts and facilities management. The successful candidate will be responsible for managing contractor works, team administration, and efficiently handling various aspects of estate-related tasks. Main Duties and Responsibilities Coordinate administrative duties including contractor queries, service delivery dates, and managing invoices. Assist in coordinating surveys, obtaining quotes, and managing contractor attendance. Maintain estate cost planners, trackers, and records. Manage the College vehicle fleet and support estate communications. Monitor and report on estate carbon creation and utility usage. Ensure smooth waste management and update estate management plans. Coordinate room hire requests and invoicing for events. Ensure compliance with DBS checks, HSE requirements, and site inductions. Oversee contractors on-site and assist in getting remedials completed. Support monitoring of contract KPIs and legal compliance. Assist in tender and procurement processes. Lead as Contract personnel at Wigston and conduct regular audits. Provide support to the Project Coordinator and travel across college sites as needed. Assist with estate processes and procedures and maintain accurate records. Abide by College policies and procedures, including Health and Safety. Engage in personal development and meet performance targets. Proactively ensure compliance with Safeguarding requirements. Play an active role in the college community and promote its ethos. Support the development of College's corporate policies. Take responsibility for Health and Safety and undertake risk assessments. Promote Equality of Opportunity and challenge prejudice. Ability to work independently without on-site management. NWSLC Way This role requires you to be an ambassador for the College, following the "NWSLC Way" framework by promoting and adhering to the College values and behaviours. The 'NWSLC Way' is to help each other to take pride in what we do and work together to realise our full potential, to nurture an environment of trust, to inspire colleagues to improve and develop, aspire to always deliver a high-quality service and to create an environment of continuous improvement.The College Values underpin our work and are NWSLC - Nurturing, Work ready, Sustainable, Leading and Collaborative. Safeguarding and Promoting the Welfare of Children All work in the College involves some degree of responsibility for safeguarding children, although the extent of that responsibility will vary according to the nature of the post. The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The post holder must be aware of the College's policies which safeguard and promote the welfare of children and adhere to their guidelines. An Enhanced DBS check will be required for all roles at the college.This job description is current at the date shown, but following consultation with you, may be changed by Management to reflect or anticipate changes in the job which are commensurate with the salary and job title. Person Specification Experience in an Estates or Facilities Management team Hold the ECDL Advanced qualification and NVQ Level 3 in administration / Customer Service Hold or be prepared to work towards a minimum of GCSE grade C or Level 2 (National Qualification Framework) in English (Literacy) and Maths (Numeracy) Excellent PC skills including MS Office Ability to work fast and under pressure whilst retaining a calm appearance and organised, alone or as part of the team. Good written and verbal communication skills Excellent attention to detail and can ensure filing is kept up to date and in order. A high standard of customer service skills to ensure that all customers are treated professionally. Be prepared to work evenings and Saturdays and be flexible across the week and year. Hold a current driving licence and have access to an appropriate vehicle insured for travel between sites. An understanding of 'safeguarding' and Equal Opportunities and its importance within the college. Where the post holder cannot demonstrate desirable criteria at the point of appointment, it is expected that there will be a willingness to agree a timeframe and work towards achievement of each desirable criteria.You may have experience in the following: Contract and Facilities Coordinator, Estates Management Officer, Facilities Operations Officer, Estates Services Administrator, etc. REF-
May 01, 2024
Full time
Hours: Full Time Contract: Permanent Salary: £24,959 to £27,263 per annum Location: Wigston Campus (Multisite Coverage)As an Estate Contract and Facilities Officer, you will play a pivotal role in ensuring the seamless operation of facilities and contract provisions. This position requires a dynamic individual with a keen eye for detail, strong organisational skills, and a proactive approach to oversee day-to-day operations related to estate contracts and facilities management. The successful candidate will be responsible for managing contractor works, team administration, and efficiently handling various aspects of estate-related tasks. Main Duties and Responsibilities Coordinate administrative duties including contractor queries, service delivery dates, and managing invoices. Assist in coordinating surveys, obtaining quotes, and managing contractor attendance. Maintain estate cost planners, trackers, and records. Manage the College vehicle fleet and support estate communications. Monitor and report on estate carbon creation and utility usage. Ensure smooth waste management and update estate management plans. Coordinate room hire requests and invoicing for events. Ensure compliance with DBS checks, HSE requirements, and site inductions. Oversee contractors on-site and assist in getting remedials completed. Support monitoring of contract KPIs and legal compliance. Assist in tender and procurement processes. Lead as Contract personnel at Wigston and conduct regular audits. Provide support to the Project Coordinator and travel across college sites as needed. Assist with estate processes and procedures and maintain accurate records. Abide by College policies and procedures, including Health and Safety. Engage in personal development and meet performance targets. Proactively ensure compliance with Safeguarding requirements. Play an active role in the college community and promote its ethos. Support the development of College's corporate policies. Take responsibility for Health and Safety and undertake risk assessments. Promote Equality of Opportunity and challenge prejudice. Ability to work independently without on-site management. NWSLC Way This role requires you to be an ambassador for the College, following the "NWSLC Way" framework by promoting and adhering to the College values and behaviours. The 'NWSLC Way' is to help each other to take pride in what we do and work together to realise our full potential, to nurture an environment of trust, to inspire colleagues to improve and develop, aspire to always deliver a high-quality service and to create an environment of continuous improvement.The College Values underpin our work and are NWSLC - Nurturing, Work ready, Sustainable, Leading and Collaborative. Safeguarding and Promoting the Welfare of Children All work in the College involves some degree of responsibility for safeguarding children, although the extent of that responsibility will vary according to the nature of the post. The College is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The post holder must be aware of the College's policies which safeguard and promote the welfare of children and adhere to their guidelines. An Enhanced DBS check will be required for all roles at the college.This job description is current at the date shown, but following consultation with you, may be changed by Management to reflect or anticipate changes in the job which are commensurate with the salary and job title. Person Specification Experience in an Estates or Facilities Management team Hold the ECDL Advanced qualification and NVQ Level 3 in administration / Customer Service Hold or be prepared to work towards a minimum of GCSE grade C or Level 2 (National Qualification Framework) in English (Literacy) and Maths (Numeracy) Excellent PC skills including MS Office Ability to work fast and under pressure whilst retaining a calm appearance and organised, alone or as part of the team. Good written and verbal communication skills Excellent attention to detail and can ensure filing is kept up to date and in order. A high standard of customer service skills to ensure that all customers are treated professionally. Be prepared to work evenings and Saturdays and be flexible across the week and year. Hold a current driving licence and have access to an appropriate vehicle insured for travel between sites. An understanding of 'safeguarding' and Equal Opportunities and its importance within the college. Where the post holder cannot demonstrate desirable criteria at the point of appointment, it is expected that there will be a willingness to agree a timeframe and work towards achievement of each desirable criteria.You may have experience in the following: Contract and Facilities Coordinator, Estates Management Officer, Facilities Operations Officer, Estates Services Administrator, etc. REF-
Talent Acquisition Partner At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms. Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but. About this role Recruiting the best people is at the heart of everything that we do at Flipdish, which is why we are currently looking for a hybrid Talent and People Partner to lead attraction efforts for our global hubs. Based from either our Dublin HQ (Sandyford) or London Hub (Old Street), you'll have full ownership for our global recruitment efforts in our Buenos Aires and Karachi office locations. Flipdish is in a scale-up phase, so while the below is a strong representation of your daily tasks, our People Team is small but agile, and often we're required to perform tasks outside of our daily remits - if you thrive in this type of environment, we want to hear from you! In this job, you'll Be a trusted Talent Partner to our international senior leadership team. Manage and work with our Talent coordinator to ensure a quick, accurate and fully transparent interview process for all parties. Understand and advise on local employment laws in all our hiring regions (UK, Ireland, Argentina & Pakistan). Work closely with our Head of People on building fit-for-purpose policies for the regions we recruit in. Work with the marketing team to build out our employer brand and proactively use this to build a program that attracts smart, ambitious and curious talent. Become a culture champion, leading initiatives to improve employee engagement and welfare. Communicate and enforce our organisational values and positively influence our company culture. Identify and deliver people initiatives to drive high performance and help us to achieve our business objectives. We're looking for Previous experience working in a Talent function for an international organisation - combination or in-house and agency preferred. Ability to maintain confidentiality and handle sensitive information with discretion. Prior experience with RecTech tools - LinkedIn Recruiter, ATS (Currently using Greenhouse), Calendly and others. Track record of being a trusted advisor to managers and leaders within the business. Highly organised and proven experience working to tight deadlines. High energy and enthused by building a great culture to work in. Ability to thrive in an international environment and team. Confident - we want you to be a voice within the organisation who isn't afraid to make suggestions. What you get We're a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you're smart, ambitious, and hard-working, we'll do whatever it takes to make you a Flipdisher! About Flipdish We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry. We go to great lengths to understand our customers (check out our C-suite on work experience ). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. Our culture At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is !). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is. Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment. We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success. We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise! So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. Don't be shy. Apply. We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch. We also understand that some prospective candidates might need additional assistance in applying. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.
May 01, 2024
Full time
Talent Acquisition Partner At Flipdish, we're turning the tables in favour of independent restaurant and takeaway owners by providing them with the tools they need to make their lives easier. We provide our customers with a suite of powerful, but straightforward tech along with (real human) support, so they can thrive on their own terms. Everything we do is designed to make running a restaurant satisfyingly simple, in a world that's anything but. About this role Recruiting the best people is at the heart of everything that we do at Flipdish, which is why we are currently looking for a hybrid Talent and People Partner to lead attraction efforts for our global hubs. Based from either our Dublin HQ (Sandyford) or London Hub (Old Street), you'll have full ownership for our global recruitment efforts in our Buenos Aires and Karachi office locations. Flipdish is in a scale-up phase, so while the below is a strong representation of your daily tasks, our People Team is small but agile, and often we're required to perform tasks outside of our daily remits - if you thrive in this type of environment, we want to hear from you! In this job, you'll Be a trusted Talent Partner to our international senior leadership team. Manage and work with our Talent coordinator to ensure a quick, accurate and fully transparent interview process for all parties. Understand and advise on local employment laws in all our hiring regions (UK, Ireland, Argentina & Pakistan). Work closely with our Head of People on building fit-for-purpose policies for the regions we recruit in. Work with the marketing team to build out our employer brand and proactively use this to build a program that attracts smart, ambitious and curious talent. Become a culture champion, leading initiatives to improve employee engagement and welfare. Communicate and enforce our organisational values and positively influence our company culture. Identify and deliver people initiatives to drive high performance and help us to achieve our business objectives. We're looking for Previous experience working in a Talent function for an international organisation - combination or in-house and agency preferred. Ability to maintain confidentiality and handle sensitive information with discretion. Prior experience with RecTech tools - LinkedIn Recruiter, ATS (Currently using Greenhouse), Calendly and others. Track record of being a trusted advisor to managers and leaders within the business. Highly organised and proven experience working to tight deadlines. High energy and enthused by building a great culture to work in. Ability to thrive in an international environment and team. Confident - we want you to be a voice within the organisation who isn't afraid to make suggestions. What you get We're a growing startup and we understand that amazing incentives will attract amazing talent. As well as the perks, we provide unparalleled opportunities for career growth. If you're smart, ambitious, and hard-working, we'll do whatever it takes to make you a Flipdisher! About Flipdish We're Flipdish, an Irish unicorn (valued at over $1bn), serving independent restaurants in a world transformed by tech. No matter how fast Flipdish has grown, we've evolved around our customers and their needs. We're not just an end-to-end ecosystem of technology, but a team committed to supporting people in the food industry. We go to great lengths to understand our customers (check out our C-suite on work experience ). We're food industry natives. We've worked in busy kitchens and run busy restaurant franchises. We don't just help our customers deal with real life problems, we give them a way of competing with the big chains, growing on their own terms, and falling back in love with what they do. Our culture At this point, you might expect the usual spiel about how great a place Flipdish is to work at and how great our work culture is (and it is !). But, this all depends on our employees. And that's because we trust our employees to define what sort of an employer Flipdish is. Transparency is hugely important to us. We listen to one another. We collaborate. And we give everyone a way to grow their careers through a supportive environment. We're a company that values diversity, inclusion, and wellbeing as standard. We believe in balance, not burnout. And all permanent employees qualify for our share scheme because we share our success. We certainly encourage flexibility where possible and combine this with beautiful offices in bustling cities like London, Dublin & Karachi. We're focused on getting the most out of our time together, output and team energy is at the heart of our hub based philosophy - not an attendance ticking exercise! So, if you want to join a genuinely friendly team, take a look at our current openings and get in touch. And if you don't see an opening just yet, do get in touch and register your interest with us anyway. We'll be in touch as soon as something suitable opens up. Don't be shy. Apply. We know that imposter syndrome can be a thing. Don't let it be. We want enthusiastic people from all backgrounds. If you feel like you're up for working with us, get in touch. We also understand that some prospective candidates might need additional assistance in applying. That's not a problem in the slightest. Just reach out to us, we'd love to hear from you.
WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building. To support our progress, we are currently recruiting for a Customer Service Advisor to come and join our team at our Mossend site in Bellshill, ML4 1RR (This is fixed term 12 month Maternity cover) Specific responsibilities include: Responding to customer enquiries, pricing requests, delivery information and samples by telephone. Checking of Addresses, Pricing, Discount, Product and Haulage Availability. Entry of Quotations, Sales Orders, Samples Requests and Schedules. Investigating credit requests and additional invoices. Preparing Credit notes. Ensure that regular and accurate updates are made on company CRM package. Liaising with Transport Order Book and schedule Clearance Checking of Acknowledgements Soft sales, working with external team and customers to promote stocks and increase sales Essential Qualifications & Experience: Good interpersonal and communication skills - verbal and written Evidence of working as part of an effective team Participation in training events, which may necessitate travel and overnight stays Excellent telephone manner and accurate keyboard skills Flexible and enthusiastic individual able to work under pressure and use own initiative Working knowledge in Microsoft applications including email, Excel and Word. Full driving License Think you can make a difference? WE ARE your future. More details: Full time, permanent role Competitive salary 10% matched pension, administered by Legal and General 3x life insurance Share Save scheme eligibility Full access to Employee Assistance programme for self and family members Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc Personal development and career progression opportunities Our commitment to diversity and inclusion? Excited about the role, but your past experience or qualifications don't perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group. Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.
May 01, 2024
Full time
WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building. To support our progress, we are currently recruiting for a Customer Service Advisor to come and join our team at our Mossend site in Bellshill, ML4 1RR (This is fixed term 12 month Maternity cover) Specific responsibilities include: Responding to customer enquiries, pricing requests, delivery information and samples by telephone. Checking of Addresses, Pricing, Discount, Product and Haulage Availability. Entry of Quotations, Sales Orders, Samples Requests and Schedules. Investigating credit requests and additional invoices. Preparing Credit notes. Ensure that regular and accurate updates are made on company CRM package. Liaising with Transport Order Book and schedule Clearance Checking of Acknowledgements Soft sales, working with external team and customers to promote stocks and increase sales Essential Qualifications & Experience: Good interpersonal and communication skills - verbal and written Evidence of working as part of an effective team Participation in training events, which may necessitate travel and overnight stays Excellent telephone manner and accurate keyboard skills Flexible and enthusiastic individual able to work under pressure and use own initiative Working knowledge in Microsoft applications including email, Excel and Word. Full driving License Think you can make a difference? WE ARE your future. More details: Full time, permanent role Competitive salary 10% matched pension, administered by Legal and General 3x life insurance Share Save scheme eligibility Full access to Employee Assistance programme for self and family members Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc Personal development and career progression opportunities Our commitment to diversity and inclusion? Excited about the role, but your past experience or qualifications don't perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group. Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.
About this role: The Sales Chief Operating Officer ("COO") role reports directly into the Markets APAC COO, covering the related activities across the Fixed Income and FX businesses in the region. Success in this role centers around being entrepreneurial and independently establishing close partnerships with all desks and logistics & control functions, both locally and abroad. Learn more about the career areas and lines of business at Key Responsibilities Driving the Regional Strategy Drive the strategic planning process for sales - collate feedback, synthesize messages, build plans, analyse 3rd party sources (e.g. Coalition data) Track business performance, developing appropriate risk and performance reporting based on stakeholder feedback Providing Regional Project Oversight and Expertise Oversee client on-boarding / off-boarding processes, prioritizing resources as required Oversee all APAC sales and client related projects Initiate and drive franchise review and client segmentation exercises Drive and own all related business requirements analyses Drive business, simplification and regulatory change programs Create, maintain and communicate project plans to regional and global stakeholders Drive and manage New Products processes Feed into business system / process change priority logs Participate in resource prioritization discussions, proactively representing the region / product Identify efficiencies across the Front-To-Back ("FTB") and work with the relevant stakeholders to achieve them Providing Front-To-Back Oversight Own and drive to closure the resolution of production issues in the FTB Be an active member of regional / local committees / forums Scrutinize direct and attributed costs, driving cost cuts where possible Review Travel, Client and Gift expenses, ensuring alignment with Global and Regional Policies Assist in the development and implementation of regional policies and procedures Establish and maintain communication channels between the business and the logistics & control functions Understand, champion and foster a robust compliance environment Monitor and enforce process best practice within the Front Office Help produce and maintain business process and control mappings Provide product and process subject matter expertise in risk and control assessments Running Business Administration Processes Serve as a proxy for the Markets APAC COO as and when required Maintain Business Continuity Plans and serve as the business BCP coordinator for the sales teams Oversee and maintain floor plans and coordinate changes when necessary Own select approval processes (i.e. floor, system and Market Data access) Produce presentations and oversee / run the production of regular business updates Own and produce Management Information as and when required Exhibiting and Promoting Key Behaviours Provide credible challenge where required Put integrity first Collaborate with all stakeholders Required Qualifications: 6+ years of corporate & investment banking business management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of management experience Desire Requirements: University degree with a post graduate degree or other professional designation being advantageous 10+ years of working within or directly for a Markets business Intimate knowledge of FICC products and their execution channels Experience in trading, sales and structuring FTB processes and controls with exposure to APAC regulatory regimes Experience in running multiple concurrent projects and playing various roles within projects (data analyst, BA, PM etc.) Proficient multi-tasker with experience in managing multiple concurrent day-to-day activities and project deliverables Detail orientated, proactive problem solver with strong numerical, verbal and analytical skills Strong interpersonal and presentation skills Proficient in Microsoft Excel (VBA a plus) and PowerPoint Posting End Date: 4 Jun 2024 Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
May 01, 2024
Full time
About this role: The Sales Chief Operating Officer ("COO") role reports directly into the Markets APAC COO, covering the related activities across the Fixed Income and FX businesses in the region. Success in this role centers around being entrepreneurial and independently establishing close partnerships with all desks and logistics & control functions, both locally and abroad. Learn more about the career areas and lines of business at Key Responsibilities Driving the Regional Strategy Drive the strategic planning process for sales - collate feedback, synthesize messages, build plans, analyse 3rd party sources (e.g. Coalition data) Track business performance, developing appropriate risk and performance reporting based on stakeholder feedback Providing Regional Project Oversight and Expertise Oversee client on-boarding / off-boarding processes, prioritizing resources as required Oversee all APAC sales and client related projects Initiate and drive franchise review and client segmentation exercises Drive and own all related business requirements analyses Drive business, simplification and regulatory change programs Create, maintain and communicate project plans to regional and global stakeholders Drive and manage New Products processes Feed into business system / process change priority logs Participate in resource prioritization discussions, proactively representing the region / product Identify efficiencies across the Front-To-Back ("FTB") and work with the relevant stakeholders to achieve them Providing Front-To-Back Oversight Own and drive to closure the resolution of production issues in the FTB Be an active member of regional / local committees / forums Scrutinize direct and attributed costs, driving cost cuts where possible Review Travel, Client and Gift expenses, ensuring alignment with Global and Regional Policies Assist in the development and implementation of regional policies and procedures Establish and maintain communication channels between the business and the logistics & control functions Understand, champion and foster a robust compliance environment Monitor and enforce process best practice within the Front Office Help produce and maintain business process and control mappings Provide product and process subject matter expertise in risk and control assessments Running Business Administration Processes Serve as a proxy for the Markets APAC COO as and when required Maintain Business Continuity Plans and serve as the business BCP coordinator for the sales teams Oversee and maintain floor plans and coordinate changes when necessary Own select approval processes (i.e. floor, system and Market Data access) Produce presentations and oversee / run the production of regular business updates Own and produce Management Information as and when required Exhibiting and Promoting Key Behaviours Provide credible challenge where required Put integrity first Collaborate with all stakeholders Required Qualifications: 6+ years of corporate & investment banking business management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education 3+ years of management experience Desire Requirements: University degree with a post graduate degree or other professional designation being advantageous 10+ years of working within or directly for a Markets business Intimate knowledge of FICC products and their execution channels Experience in trading, sales and structuring FTB processes and controls with exposure to APAC regulatory regimes Experience in running multiple concurrent projects and playing various roles within projects (data analyst, BA, PM etc.) Proficient multi-tasker with experience in managing multiple concurrent day-to-day activities and project deliverables Detail orientated, proactive problem solver with strong numerical, verbal and analytical skills Strong interpersonal and presentation skills Proficient in Microsoft Excel (VBA a plus) and PowerPoint Posting End Date: 4 Jun 2024 Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo . Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.