Are you looking for a stretching and high-profile role at the heart of Government decision-making on the NHS and wider health and care policy? If so, we'd love to hear from you! About the Team We are looking to recruit a Health Spending Principal which sits within the Public Services Group of the Health and Social Care Team. The Public Services Group is at the heart of Treasury's work to secure sustainable public finances and drive economic growth. We manage public spending of more than £250 billion across key public services and departments, including health, education, the criminal justice system, local government, housing, defence and the devolved administrations in Scotland, Wales, and Northern Ireland. We do this by working with other government departments, ministers, and other Treasury teams to ensure that spending plans support high quality public services, help the economy to grow and provide value for money for the taxpayer. The Health and Social Care Team are responsible for Treasury's oversight of over £190 billion of government spending in health and adult social care - accounting for over a quarter of all day-to-day public spending! We work collaboratively with the Department of Health & Social Care (DHSC) and its Arm's Length Bodies, No10 and the Cabinet Office, and external partners including NHS leaders and Local Authorities. Not only do we set budgets and monitor performance, we also look to deliver real value to the public and drive forward a long-term vision to make health and care services productive and sustainable into the future. About the Job In this role, you will: Lead on overall strategy and negotiations for DHSC's resource budgets at the upcoming Spending Review. Lead day-to-day monitoring and oversight of DHSC's £180bn resource budget. Scrutinise policy and spending proposals from DHSC, and providing advice to Ministers on them. Coordinate policy and analysis across the wider team, particularly in the lead up to biannual Fiscal Events. Line manage an SEO, and occasional matrix management of other SEOs and HEOs across the team subject to business need. Engage with senior leaders across Government, the NHS, and wider health and care partners. As the lead for HM Treasury on the Department of Health and Social Care's £180bn annual resource budget, you will play a key role in the upcoming Spending Review, as well as in day-to-day decision-making on the Government's health priorities and their funding. You will need strong policy, analytical, and communication skills to manage effectively across a broad and fast-moving portfolio. About You The successful candidate will have the ability to lead in a complex area of government policy, with strong analytical, numerical and policy skills alongside excellent judgement. You will be able to lead and motivate a team, allocating responsibilities effectively and giving colleagues the opportunities and support they need to flourish. You'll have strong influencing skills, in particular building relationships with a variety of partners including seniors to deliver successful outcomes. HM Treasury is proud of a diverse and inclusive work environment, committed to fairness and the promotion of equality of opportunity for all. We know that having a range of experiences, ways of working and thinking makes us a stronger organisation, better at developing policy that is reflective of the communities we serve. We embrace different views and experiences and value the fresh perspective that people from a variety of circumstances bring to the work we do. We welcome applications from candidates who have not previously worked for the Civil Service, mid- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, ethnicity, LGBT+ identity and socio-economic status. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 27% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity (e.g. women in the Treasury, ethnic minority network, LGBT network, faith and belief network) For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Apr 27, 2024
Full time
Are you looking for a stretching and high-profile role at the heart of Government decision-making on the NHS and wider health and care policy? If so, we'd love to hear from you! About the Team We are looking to recruit a Health Spending Principal which sits within the Public Services Group of the Health and Social Care Team. The Public Services Group is at the heart of Treasury's work to secure sustainable public finances and drive economic growth. We manage public spending of more than £250 billion across key public services and departments, including health, education, the criminal justice system, local government, housing, defence and the devolved administrations in Scotland, Wales, and Northern Ireland. We do this by working with other government departments, ministers, and other Treasury teams to ensure that spending plans support high quality public services, help the economy to grow and provide value for money for the taxpayer. The Health and Social Care Team are responsible for Treasury's oversight of over £190 billion of government spending in health and adult social care - accounting for over a quarter of all day-to-day public spending! We work collaboratively with the Department of Health & Social Care (DHSC) and its Arm's Length Bodies, No10 and the Cabinet Office, and external partners including NHS leaders and Local Authorities. Not only do we set budgets and monitor performance, we also look to deliver real value to the public and drive forward a long-term vision to make health and care services productive and sustainable into the future. About the Job In this role, you will: Lead on overall strategy and negotiations for DHSC's resource budgets at the upcoming Spending Review. Lead day-to-day monitoring and oversight of DHSC's £180bn resource budget. Scrutinise policy and spending proposals from DHSC, and providing advice to Ministers on them. Coordinate policy and analysis across the wider team, particularly in the lead up to biannual Fiscal Events. Line manage an SEO, and occasional matrix management of other SEOs and HEOs across the team subject to business need. Engage with senior leaders across Government, the NHS, and wider health and care partners. As the lead for HM Treasury on the Department of Health and Social Care's £180bn annual resource budget, you will play a key role in the upcoming Spending Review, as well as in day-to-day decision-making on the Government's health priorities and their funding. You will need strong policy, analytical, and communication skills to manage effectively across a broad and fast-moving portfolio. About You The successful candidate will have the ability to lead in a complex area of government policy, with strong analytical, numerical and policy skills alongside excellent judgement. You will be able to lead and motivate a team, allocating responsibilities effectively and giving colleagues the opportunities and support they need to flourish. You'll have strong influencing skills, in particular building relationships with a variety of partners including seniors to deliver successful outcomes. HM Treasury is proud of a diverse and inclusive work environment, committed to fairness and the promotion of equality of opportunity for all. We know that having a range of experiences, ways of working and thinking makes us a stronger organisation, better at developing policy that is reflective of the communities we serve. We embrace different views and experiences and value the fresh perspective that people from a variety of circumstances bring to the work we do. We welcome applications from candidates who have not previously worked for the Civil Service, mid- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, ethnicity, LGBT+ identity and socio-economic status. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 27% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity (e.g. women in the Treasury, ethnic minority network, LGBT network, faith and belief network) For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Acorn by Synergie is currently recruiting on behalf of their prestigious client in Clydach, Swansea for a Procurement Analyst. The Mond Nickel Refinery, owned & operated by Vale Europe celebrated 120 years of production last year, and is one of the world's leading Nickel refineries. Vale are globally one of the world's largest mining companies, with operations in the UK, Asia, the USA and across Europe. The successful candidate will be responsible for providing expert advice to the local Operations teams on procurement processes, purchase orders and contracts. Additional accountabilities include: Commercial analysis Contract negotiation and maintenance Award of changes and commercial closeout Developing, in conjunction with the Procurement Manager, project management, procurement cost down initiatives including but not limited to contract management, systems and processes, supply chain management and development. Adherence with Vale Norms and Procurement Standards to effectively safeguard and control company assets, whilst also ensuring compliance standards are constantly maintained. The ideal candidate must have extensive experience in a procurement position within heavy industry and hold a qualification in a business-related subject. There is a high level of accuracy, attention to detail and positive communication with client groups required in this role so candidates must demonstrate how they can meet these criteria. Starting salary is 35000 per annum rising to 37000 per annum - with an additional annual bonus. If you have the required experience & qualifications, and you're looking for an exciting new position with a fantastic organisation with a great future, please apply with an up to date CV & cover letter explaining why you'd be perfect for the role!
Apr 27, 2024
Contractor
Acorn by Synergie is currently recruiting on behalf of their prestigious client in Clydach, Swansea for a Procurement Analyst. The Mond Nickel Refinery, owned & operated by Vale Europe celebrated 120 years of production last year, and is one of the world's leading Nickel refineries. Vale are globally one of the world's largest mining companies, with operations in the UK, Asia, the USA and across Europe. The successful candidate will be responsible for providing expert advice to the local Operations teams on procurement processes, purchase orders and contracts. Additional accountabilities include: Commercial analysis Contract negotiation and maintenance Award of changes and commercial closeout Developing, in conjunction with the Procurement Manager, project management, procurement cost down initiatives including but not limited to contract management, systems and processes, supply chain management and development. Adherence with Vale Norms and Procurement Standards to effectively safeguard and control company assets, whilst also ensuring compliance standards are constantly maintained. The ideal candidate must have extensive experience in a procurement position within heavy industry and hold a qualification in a business-related subject. There is a high level of accuracy, attention to detail and positive communication with client groups required in this role so candidates must demonstrate how they can meet these criteria. Starting salary is 35000 per annum rising to 37000 per annum - with an additional annual bonus. If you have the required experience & qualifications, and you're looking for an exciting new position with a fantastic organisation with a great future, please apply with an up to date CV & cover letter explaining why you'd be perfect for the role!
Are you looking for an exciting new opportunity to support the development and delivery of the Spending Review, and the government's wider strategy for public spending? If so, we'd love to hear from you! About the Team We are looking to recruit a Senior Policy Adviser which sits within the Public Spending Group of the General Expenditure Policy (GEP) Team. The Public Spending Group is a high-profile and rewarding place to work. We help the Chancellor decide what to spend £1.2 trillion a year on and ensure government delivers value for money for the taxpayer. We are responsible for reporting to Parliament and the public on how taxpayers' money is spent. We drive forward improved outcomes and efficiency in public services and make sure value for money is at the centre of decision-making through better evaluation, data and analysis. GEP sits at the heart of HM Treasury's Public Spending Group. We are a friendly and inclusive team, responsible for reporting to the Chancellor and Chief Secretary on spending control. We work closely with Strategy Planning and Budget Group, the Fiscal Strategy Group, spending teams and No.10 to manage risks and ensure Ministers have advice on future public spending strategy and on options for funding new priorities, both at fiscal events and as they arise throughout the year. We also work with other government departments to monitor the real-world impact of spending, to ensure that outcomes for citizens are placed at the core of decision making. The team is also the custodian of the Green Book and Major Project appraisal. About the Jobs In Role 1: Senior Policy Adviser - Spending Strategy, you will: Plan and deliver the next Spending Review Advise the Chief Secretary, Chancellor and Prime Minister on the approach to the SR, working with the rest of GEP and Treasury spending teams to bring together fiscal, policy and process considerations. Support the E2 (G6) on all aspects of the operational delivery of the Spending Review. Develop and implement other exercises to prioritise spending, Line manage up to two Range D (HEO/SEO) Policy Advisers and support the E2 (G6) in setting direction for, and prioritising the wellbeing of the wider unit, Act as a GEP account manager, working with the relevant HMT spending team responsible for the spending control of a department. Now is an exciting moment to join General Expenditure Policy (GEP)! Responsible public spending is central to all the Prime Minister's top five priorities, and the government faces big choices as it balances addressing inflation, growing the economy, and funding sustainable public services. With an election and Spending Review (SR) on the horizon, GEP's advice will shape the biggest decisions affecting the country in the months and years ahead. This is a rare opportunity to support the development and delivery of the Spending Review, and the government's wider strategy for public spending. You would be responsible for running Spending Reviews and other prioritisation exercises, explaining the approach to Whitehall and the public and advising ministers on that process, as well as wider spending priorities and trade-offs. A background in or understanding of public spending is desirable, but not essential, for the role. In Role 2: Senior Policy Adviser - Capital Spending Strategy, you will: Lead HM Treasury's capital strategy for fiscal events and the spending review. Lead key GEP relationships across HM Treasury, Whitehall and beyond. Manage a Range D (HEO) and set direction and support their development. Support the leadership of the Capital Unit and wider GEP team. Act as a GEP account manager. This is a central and fast-paced role in GEP's Capital Unit. You will be at the heart of fiscal events and the Spending Review where spending choices are critical to the government's macroeconomic and fiscal strategy, advising ministers on the impact of decisions on the country's infrastructure. You will lead the branch in the Capital Unit responsible for appraising multi-year capital budgets across government at the Spending Review (over £115bn per year) from economic and social infrastructure to R&D. You will shape the spending strategy across key ministerial priorities e.g. energy security and net zero, Defence, hospitals, and schools. About You The successful candidate will have strategic awareness and sound judgement, developing and adjusting work plans based on an understanding of the wider context and driving objectives. You will have the ability to build strong relationships and work collaboratively in situations where colleagues may have a different balance of interests to your own. You'll have a proven track record of being able to explain and influence, delivering difficult messages and bringing others along with you. HM Treasury is proud of a diverse and inclusive work environment, committed to fairness and the promotion of equality of opportunity for all. We know that having a range of experiences, ways of working and thinking makes us a stronger organisation, better at developing policy that is reflective of the communities we serve. We embrace different views and experiences and value the fresh perspective that people from a variety of circumstances bring to the work we do. We welcome applications from candidates who have not previously worked for the Civil Service, mid- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, ethnicity, LGBT+ identity and socio-economic status. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 27% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity (e.g. women in the Treasury, ethnic minority network, LGBT network, faith and belief network) For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Apr 26, 2024
Full time
Are you looking for an exciting new opportunity to support the development and delivery of the Spending Review, and the government's wider strategy for public spending? If so, we'd love to hear from you! About the Team We are looking to recruit a Senior Policy Adviser which sits within the Public Spending Group of the General Expenditure Policy (GEP) Team. The Public Spending Group is a high-profile and rewarding place to work. We help the Chancellor decide what to spend £1.2 trillion a year on and ensure government delivers value for money for the taxpayer. We are responsible for reporting to Parliament and the public on how taxpayers' money is spent. We drive forward improved outcomes and efficiency in public services and make sure value for money is at the centre of decision-making through better evaluation, data and analysis. GEP sits at the heart of HM Treasury's Public Spending Group. We are a friendly and inclusive team, responsible for reporting to the Chancellor and Chief Secretary on spending control. We work closely with Strategy Planning and Budget Group, the Fiscal Strategy Group, spending teams and No.10 to manage risks and ensure Ministers have advice on future public spending strategy and on options for funding new priorities, both at fiscal events and as they arise throughout the year. We also work with other government departments to monitor the real-world impact of spending, to ensure that outcomes for citizens are placed at the core of decision making. The team is also the custodian of the Green Book and Major Project appraisal. About the Jobs In Role 1: Senior Policy Adviser - Spending Strategy, you will: Plan and deliver the next Spending Review Advise the Chief Secretary, Chancellor and Prime Minister on the approach to the SR, working with the rest of GEP and Treasury spending teams to bring together fiscal, policy and process considerations. Support the E2 (G6) on all aspects of the operational delivery of the Spending Review. Develop and implement other exercises to prioritise spending, Line manage up to two Range D (HEO/SEO) Policy Advisers and support the E2 (G6) in setting direction for, and prioritising the wellbeing of the wider unit, Act as a GEP account manager, working with the relevant HMT spending team responsible for the spending control of a department. Now is an exciting moment to join General Expenditure Policy (GEP)! Responsible public spending is central to all the Prime Minister's top five priorities, and the government faces big choices as it balances addressing inflation, growing the economy, and funding sustainable public services. With an election and Spending Review (SR) on the horizon, GEP's advice will shape the biggest decisions affecting the country in the months and years ahead. This is a rare opportunity to support the development and delivery of the Spending Review, and the government's wider strategy for public spending. You would be responsible for running Spending Reviews and other prioritisation exercises, explaining the approach to Whitehall and the public and advising ministers on that process, as well as wider spending priorities and trade-offs. A background in or understanding of public spending is desirable, but not essential, for the role. In Role 2: Senior Policy Adviser - Capital Spending Strategy, you will: Lead HM Treasury's capital strategy for fiscal events and the spending review. Lead key GEP relationships across HM Treasury, Whitehall and beyond. Manage a Range D (HEO) and set direction and support their development. Support the leadership of the Capital Unit and wider GEP team. Act as a GEP account manager. This is a central and fast-paced role in GEP's Capital Unit. You will be at the heart of fiscal events and the Spending Review where spending choices are critical to the government's macroeconomic and fiscal strategy, advising ministers on the impact of decisions on the country's infrastructure. You will lead the branch in the Capital Unit responsible for appraising multi-year capital budgets across government at the Spending Review (over £115bn per year) from economic and social infrastructure to R&D. You will shape the spending strategy across key ministerial priorities e.g. energy security and net zero, Defence, hospitals, and schools. About You The successful candidate will have strategic awareness and sound judgement, developing and adjusting work plans based on an understanding of the wider context and driving objectives. You will have the ability to build strong relationships and work collaboratively in situations where colleagues may have a different balance of interests to your own. You'll have a proven track record of being able to explain and influence, delivering difficult messages and bringing others along with you. HM Treasury is proud of a diverse and inclusive work environment, committed to fairness and the promotion of equality of opportunity for all. We know that having a range of experiences, ways of working and thinking makes us a stronger organisation, better at developing policy that is reflective of the communities we serve. We embrace different views and experiences and value the fresh perspective that people from a variety of circumstances bring to the work we do. We welcome applications from candidates who have not previously worked for the Civil Service, mid- and late-career changers with transferrable skills, people from all backgrounds and circumstances regardless of disability, ethnicity, LGBT+ identity and socio-economic status. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 27% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity (e.g. women in the Treasury, ethnic minority network, LGBT network, faith and belief network) For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team at
Job Title: Senior Search Strategist Location: Ipswich Salary: Depending on Experience Job type: Permanent, Full-time About the Role: In this pivotal role you'll be responsible for driving search engine optimisation strategy, tactics, and overall success for our some of our largest client campaigns. You will be responsible for directing day-to-day execution and maintenance of SEO strategies. Which includes, keyword research, on-page optimisations, identification of off-site opportunities, performance analysis. You will work closely with our Technical SEO team to identify areas of technical improvement, our Client Services team to build and strengthen client relationships and our advertising team to deliver cohesive, search marketing strategies for our clients. About you: This is a hands on position within the team, and requires a profound grasp of SEO analysis, coupled with a passion for SEO and digital marketing. It is important that you are an effective communicator who can effortlessly unravel complex SEO landscapes and organic search dynamics in a digestible manner. As a key figure in quarterly business updates and new business pitches, you'll exude confidence. You'll have experience leading SEO strategy and content strategy for large websites with a solid level of technical SEO experience. You'll have extensive experience working with Google Analytics (UA and G4A) and SEO tools such as Screaming Frog, SEMRUSH and Ahrefs as well as a good foundation of paid search knowledge. You'll lead by example, mentoring other members of your team, fostering an environment of growth and excellence. About Us: Our agency is located in Ipswich, a short walk from the station and easily commutable from surrounding areas and beyond. We operate a hybrid working approach, you can work from the office, home or a mixture of both. We offer a range of great benefits, from private medical insurance with Vitality, financial wellbeing support through Bippit to office based massages. We have a genuinely collaborative working environment, we come together each month for agency and team days to celebrate success and knowledge share. We are a recognised Best Companies to work for along with being and accredited Silver Investors in People. We believe in investing in our most valuable commodity, our people. Once you join Crafted you will work on a variety of exciting projects for our diverse clients, across a wide range of sectors from travel and leisure, health and wellbeing brands. Visit our website to see for more details of other clients that we work with. If Crafted sounds like the type of environment for you to work in have a look at the full job description on our website to get more detail on the role, benefits, interview process and experience, we are looking for and our values as a business. Additional Information: Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: SEO Executive, SEO Specialist, Marketing Executive, SEO Advisor, Digital Marketing Advisor, Search Engine Optimisation Specialist, Digital Marketing Consultant, Marketing Analyst, Digital Marketing Executive, Digital Marketing Analyst, Google Analytics, Technical SEO Executive may also be considered for this role. JBRP1_UKTJ
Apr 26, 2024
Full time
Job Title: Senior Search Strategist Location: Ipswich Salary: Depending on Experience Job type: Permanent, Full-time About the Role: In this pivotal role you'll be responsible for driving search engine optimisation strategy, tactics, and overall success for our some of our largest client campaigns. You will be responsible for directing day-to-day execution and maintenance of SEO strategies. Which includes, keyword research, on-page optimisations, identification of off-site opportunities, performance analysis. You will work closely with our Technical SEO team to identify areas of technical improvement, our Client Services team to build and strengthen client relationships and our advertising team to deliver cohesive, search marketing strategies for our clients. About you: This is a hands on position within the team, and requires a profound grasp of SEO analysis, coupled with a passion for SEO and digital marketing. It is important that you are an effective communicator who can effortlessly unravel complex SEO landscapes and organic search dynamics in a digestible manner. As a key figure in quarterly business updates and new business pitches, you'll exude confidence. You'll have experience leading SEO strategy and content strategy for large websites with a solid level of technical SEO experience. You'll have extensive experience working with Google Analytics (UA and G4A) and SEO tools such as Screaming Frog, SEMRUSH and Ahrefs as well as a good foundation of paid search knowledge. You'll lead by example, mentoring other members of your team, fostering an environment of growth and excellence. About Us: Our agency is located in Ipswich, a short walk from the station and easily commutable from surrounding areas and beyond. We operate a hybrid working approach, you can work from the office, home or a mixture of both. We offer a range of great benefits, from private medical insurance with Vitality, financial wellbeing support through Bippit to office based massages. We have a genuinely collaborative working environment, we come together each month for agency and team days to celebrate success and knowledge share. We are a recognised Best Companies to work for along with being and accredited Silver Investors in People. We believe in investing in our most valuable commodity, our people. Once you join Crafted you will work on a variety of exciting projects for our diverse clients, across a wide range of sectors from travel and leisure, health and wellbeing brands. Visit our website to see for more details of other clients that we work with. If Crafted sounds like the type of environment for you to work in have a look at the full job description on our website to get more detail on the role, benefits, interview process and experience, we are looking for and our values as a business. Additional Information: Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: SEO Executive, SEO Specialist, Marketing Executive, SEO Advisor, Digital Marketing Advisor, Search Engine Optimisation Specialist, Digital Marketing Consultant, Marketing Analyst, Digital Marketing Executive, Digital Marketing Analyst, Google Analytics, Technical SEO Executive may also be considered for this role. JBRP1_UKTJ
Job Title : SEO Content Writer (Fixed Term - Maternity Cover) Location : Marden / Home Salary : £26,000 - £36,000 Competitive annual salary (experience dependent) and discretionary project-related bonus Job type : Full-time / Contract, Monday to Friday (min of 8 hours a day, maximum 40 hours per week) between 8.00am and 5.30pm. About the role: This is a temporary position within Burtons Medical Equipment Ltd., primarily developing, curating and reviewing Editorial content for marketing activities. Working closely with the Head of Marketing & E-Commerce, and a team of Marketing professionals the Content Writer will deliver both digital and traditional marketing through various written content, according to project briefs and in line with the overarching marketing strategy. Strong on and offline SEO knowledge is advantageous for this role, with the successful applicant playing a key role in creating compelling, optimised web content across our company website, as well as optimising existing content Content to be created will range from promotional marketing material for products to articles to be published in the regular Burtons magazine 'Insight'. Using the wider Burtons expertise and outside sources to research topics, create style guides for the company's content, and writing content that helps drive conversions based on the organization's goals. Industry experience is preferred but not required, however, a strong portfolio will be required to be submitted during the application process. On occasion, the role may also include some supporting work for the wider Burtons Group, including but not limited to the following brands: Burtons Aquatics; Burtons Grooming; Burtons Vehicle Systems. This is a great opportunity to develop and refine our brand in a kind and caring animal-focused market and be a part of a fast-growing marketing department. Reporting directly to the Head of Marketing & E-Commerce. Responsibilities: Write clear, distinctive copy for web, print, email, and social media, using the Burtons brand voice. Interpret marketing campaign briefs to understand project requirements. Plan, research and create relevant marketing copy and other marketing collateral for launching new and existing products. Collaborate with Burtons product experts, and the sales team, to create engaging, informative product descriptions. Gather and use industry research to ensure content is delivered in a relevant way for the reader, improving SEO along the way, helping the Burtons products to stand out amongst competitors. Conduct high-quality customer interviews and use them to deliver engaging customer testimonials and stories for our bi-annual magazine and website blog. Collaborate with company-wide employees to write clear, informative buyer guides for customers considering one of our products. This will include but is not limited to: Clinical Teams, Sales Representatives, Service Engineers, and Product Designers. Edit and proofread copy for other team members, including but not limited to: Social Media content, videos, graphics, and emails. Use SEO principles to maximise the copy's reach Qualification and Skills: Excellent writing, editing and proofreading skills Exceptional grammar, punctuation and spelling The ability to transform facts and figures into content that captures our reader's attention Strong research and content-gathering skills A creative mind Collaborative spirit, happy to talk to and build relationships with company-wide employees Excellent time-management and organisational skills The ability to work to tight deadlines Ability to work independently and with a team Strong SEO knowledge and experience in content creation, including on and off-page SEO principles. Desirable but not essential: Degree in Journalism, English, Marketing, Communications, or a related field Proven experience as a copywriter or in a similar role Experience with SEO Experience with HTML Clinical background within the Veterinary industry Pay and benefits: Competitive annual salary (experience dependant) Discretionary project-related bonus 3:2 homeworking balance available Fixed term contract, 40 hours per week, Monday to Friday Countryside-based head office, within walking distance of mainline train station On-site car parking 33 holiday days per year (inc. bank holidays) Access to in-house photo and video studio External training budget available Take the next step in your career by applying today. Candidates with experience of; Marketing Analyst, Digital Marketing Analyst, Marketing Insights Specialist, Marketing Analytics Specialist, Marketing Insights Executive, Website Editor, Website Content Managing, Digital Marketing, Marketing Executive, Online Marketing Executive, Digital Marketing Executive, Marketing Campaign Executive, Marketing Coordinator, Digital Marketing Coordinator, Content Manager may also be considered for this role.
Apr 24, 2024
Full time
Job Title : SEO Content Writer (Fixed Term - Maternity Cover) Location : Marden / Home Salary : £26,000 - £36,000 Competitive annual salary (experience dependent) and discretionary project-related bonus Job type : Full-time / Contract, Monday to Friday (min of 8 hours a day, maximum 40 hours per week) between 8.00am and 5.30pm. About the role: This is a temporary position within Burtons Medical Equipment Ltd., primarily developing, curating and reviewing Editorial content for marketing activities. Working closely with the Head of Marketing & E-Commerce, and a team of Marketing professionals the Content Writer will deliver both digital and traditional marketing through various written content, according to project briefs and in line with the overarching marketing strategy. Strong on and offline SEO knowledge is advantageous for this role, with the successful applicant playing a key role in creating compelling, optimised web content across our company website, as well as optimising existing content Content to be created will range from promotional marketing material for products to articles to be published in the regular Burtons magazine 'Insight'. Using the wider Burtons expertise and outside sources to research topics, create style guides for the company's content, and writing content that helps drive conversions based on the organization's goals. Industry experience is preferred but not required, however, a strong portfolio will be required to be submitted during the application process. On occasion, the role may also include some supporting work for the wider Burtons Group, including but not limited to the following brands: Burtons Aquatics; Burtons Grooming; Burtons Vehicle Systems. This is a great opportunity to develop and refine our brand in a kind and caring animal-focused market and be a part of a fast-growing marketing department. Reporting directly to the Head of Marketing & E-Commerce. Responsibilities: Write clear, distinctive copy for web, print, email, and social media, using the Burtons brand voice. Interpret marketing campaign briefs to understand project requirements. Plan, research and create relevant marketing copy and other marketing collateral for launching new and existing products. Collaborate with Burtons product experts, and the sales team, to create engaging, informative product descriptions. Gather and use industry research to ensure content is delivered in a relevant way for the reader, improving SEO along the way, helping the Burtons products to stand out amongst competitors. Conduct high-quality customer interviews and use them to deliver engaging customer testimonials and stories for our bi-annual magazine and website blog. Collaborate with company-wide employees to write clear, informative buyer guides for customers considering one of our products. This will include but is not limited to: Clinical Teams, Sales Representatives, Service Engineers, and Product Designers. Edit and proofread copy for other team members, including but not limited to: Social Media content, videos, graphics, and emails. Use SEO principles to maximise the copy's reach Qualification and Skills: Excellent writing, editing and proofreading skills Exceptional grammar, punctuation and spelling The ability to transform facts and figures into content that captures our reader's attention Strong research and content-gathering skills A creative mind Collaborative spirit, happy to talk to and build relationships with company-wide employees Excellent time-management and organisational skills The ability to work to tight deadlines Ability to work independently and with a team Strong SEO knowledge and experience in content creation, including on and off-page SEO principles. Desirable but not essential: Degree in Journalism, English, Marketing, Communications, or a related field Proven experience as a copywriter or in a similar role Experience with SEO Experience with HTML Clinical background within the Veterinary industry Pay and benefits: Competitive annual salary (experience dependant) Discretionary project-related bonus 3:2 homeworking balance available Fixed term contract, 40 hours per week, Monday to Friday Countryside-based head office, within walking distance of mainline train station On-site car parking 33 holiday days per year (inc. bank holidays) Access to in-house photo and video studio External training budget available Take the next step in your career by applying today. Candidates with experience of; Marketing Analyst, Digital Marketing Analyst, Marketing Insights Specialist, Marketing Analytics Specialist, Marketing Insights Executive, Website Editor, Website Content Managing, Digital Marketing, Marketing Executive, Online Marketing Executive, Digital Marketing Executive, Marketing Campaign Executive, Marketing Coordinator, Digital Marketing Coordinator, Content Manager may also be considered for this role.
If you're interested in making a difference to people's lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth! About the Team The Welfare Spending and Reform team (WSR) is a friendly, inclusive and hard-working team of 17 people from a diverse range of backgrounds from both within and outside of government. We are responsible for the Treasury's overall welfare spending and strategy, responsible for ensuring that spending is sustainable and meets the government's wider objectives. We act as the spending team for the Department for Work and Pensions (DWP), which makes up more than 20% of all government expenditure, and lead on high-profile and complex policy and spending priorities for working age benefits, including tax credits, child benefit, disability benefits, Housing Benefit and Universal Credit. The team has also led on policies directly responding to the effects of Covid, including the £20 temporary uplift in Universal Credit, Test and Trace Support Payments and the Statutory Sick Pay Rebate. The team has an excellent team spirit and is committed to diversity, inclusion and person development. About the Job In this Job your key responsibilities are: Leading for the Treasury on options to reform the disability benefits system, including working closely with DWP, the Cabinet Office and No10 to design policy that achieves HMT's objectives, advising ministers and analysing evidence. Leading for the Treasury on employment policies to support people with long term sickness and disability into work. This includes working with analysts to understand the drivers of economic inactivity and working with DWP, DHSC and No10 to develop policies to support people into work. It also means supporting the successful delivery of major new employment programmes. Leading the Health and Disability branch, including providing outstanding line management to two Range D Policy Advisers (HEO/SEO). This means providing direction and support, ensuring the team has the capability and knowledge needed to deliver high-quality, evidence-based advice. You will be flexible enough to adapt your style, regularly reprioritise, and act on feedback to make sure your team delivers high quality work. You will be committed to the personal and professional development of your direct reports. Alongside the team's other Range Es (Grade 7s) and Range E2s (Grade 6s), acting as part of the Welfare Spending and Reform team's leadership. You will be expected to actively contribute to creating a positive, inclusive and development-focussed team. This includes supporting team-wide objectives and role-modelling HMT and team values. You will also be expected to get involved in making the Personal Tax, Welfare and Pensions group, and the wider Treasury, a great place to work. Leading for the Treasury on Statutory Sick Pay (SSP), fit note reform and Carer's Allowance, including working with DWP and other Treasury teams on interactions with the Adult Social Care system, Providing ongoing spending control for DWP health and disability benefits policy. This includes scrutinising business cases, advising ministers on spending decisions and working with central HMT strategy and spending teams to manage risks to the welfare forecast. This is an important and exciting role, leading the team's Disability Benefits and Employment branch. The successful candidate will lead for the Treasury on the health and disability benefits system, as well as employment policy for people with disabilities. This is a vital policy area for the department's fiscal and economic objectives. The role has significant leadership and management responsibilities within the team and across the wider group. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 27% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity (e.g. women in the Treasury, ethnic minority network, LGBT network, faith and belief network) For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team.
Apr 23, 2024
Full time
If you're interested in making a difference to people's lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth! About the Team The Welfare Spending and Reform team (WSR) is a friendly, inclusive and hard-working team of 17 people from a diverse range of backgrounds from both within and outside of government. We are responsible for the Treasury's overall welfare spending and strategy, responsible for ensuring that spending is sustainable and meets the government's wider objectives. We act as the spending team for the Department for Work and Pensions (DWP), which makes up more than 20% of all government expenditure, and lead on high-profile and complex policy and spending priorities for working age benefits, including tax credits, child benefit, disability benefits, Housing Benefit and Universal Credit. The team has also led on policies directly responding to the effects of Covid, including the £20 temporary uplift in Universal Credit, Test and Trace Support Payments and the Statutory Sick Pay Rebate. The team has an excellent team spirit and is committed to diversity, inclusion and person development. About the Job In this Job your key responsibilities are: Leading for the Treasury on options to reform the disability benefits system, including working closely with DWP, the Cabinet Office and No10 to design policy that achieves HMT's objectives, advising ministers and analysing evidence. Leading for the Treasury on employment policies to support people with long term sickness and disability into work. This includes working with analysts to understand the drivers of economic inactivity and working with DWP, DHSC and No10 to develop policies to support people into work. It also means supporting the successful delivery of major new employment programmes. Leading the Health and Disability branch, including providing outstanding line management to two Range D Policy Advisers (HEO/SEO). This means providing direction and support, ensuring the team has the capability and knowledge needed to deliver high-quality, evidence-based advice. You will be flexible enough to adapt your style, regularly reprioritise, and act on feedback to make sure your team delivers high quality work. You will be committed to the personal and professional development of your direct reports. Alongside the team's other Range Es (Grade 7s) and Range E2s (Grade 6s), acting as part of the Welfare Spending and Reform team's leadership. You will be expected to actively contribute to creating a positive, inclusive and development-focussed team. This includes supporting team-wide objectives and role-modelling HMT and team values. You will also be expected to get involved in making the Personal Tax, Welfare and Pensions group, and the wider Treasury, a great place to work. Leading for the Treasury on Statutory Sick Pay (SSP), fit note reform and Carer's Allowance, including working with DWP and other Treasury teams on interactions with the Adult Social Care system, Providing ongoing spending control for DWP health and disability benefits policy. This includes scrutinising business cases, advising ministers on spending decisions and working with central HMT strategy and spending teams to manage risks to the welfare forecast. This is an important and exciting role, leading the team's Disability Benefits and Employment branch. The successful candidate will lead for the Treasury on the health and disability benefits system, as well as employment policy for people with disabilities. This is a vital policy area for the department's fiscal and economic objectives. The role has significant leadership and management responsibilities within the team and across the wider group. Some of the Benefits our people love! 25 days annual leave (rising to 30 after 5 years), plus 8 public holidays and the King's birthday (unless you have a legacy arrangement as an existing Civil Servant). Additionally, we operate flexitime systems, allowing employees to take up to an additional 2 days off each month Flexible working patterns (part-time, job-share, condensed hours) Generous parental and adoption leave packages Access to a generous Defined Benefit pension scheme with employer contributions of 27% Access to a cycle-to-work salary sacrifice scheme and season ticket advances A range of active staff networks, based around interests (e.g. analysts, music society, sports and social club) and diversity (e.g. women in the Treasury, ethnic minority network, LGBT network, faith and belief network) For more information about the role and how to apply, please follow the apply link. If you need any reasonable adjustments to take part in the selection process, please tell us about this in your online application form, or speak to the recruitment team.
Join us as a Business Analyst - SEO Grade with the Home Office (Remote, Full-Time, Permanent) About Capita At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals. We are currently recruiting for interesting and exciting positions at the Home Office. The Home Office keeps the UK secure and prosperous; protects its citizens, residents and visitors and their property; and upholds rights, liberties and the rule of law. We lead on immigration and passports, drugs policy, crime and fire policy, counterterrorism and work to ensure visible, responsive and accountable policing in the UK. Why Join Home Office? These roles are exciting opportunities for dynamic and innovative individuals to be at the forefront of change in one of the great Departments of State. We are delivering significant transformation in order to continue keeping our citizens safe and our country secure. New technology and the fast-evolving nature of the threats we face mean we must adapt, and adapt fast, and with the UK leaving the EU, the need for change is greater than ever. The Role of a Business Analyst Your role as a Business Analyst is to understand and analyse both user and business needs. Working alongside experienced/Senior Business Analysts, you will have the opportunity to work on multiple projects within both the procurement and commercial space to help identify business insights that will drive real change. You will challenge constructively and act as a critical friend to achieve solutions that are fit for purpose. You will facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user needs. Essential Criteria: Strong Business Analyst background User of BA tools such as Power BI / JIRA and other tools Experienced process such as: "AS-IS" and "To-Be" Strong Stakeholder Management Process driven Self-starter Strong process gap analysis skills Strong Stakeholder management Expected Qualifications and Professional Memberships include: · BCS Business Analysis Typical Role Responsibilities · Requirement gathering - Drive the research and gathering of business requirements against those articulated for the project determining the need and value of performing the activity based on the context · Process modelling - If required, employ a range of tools and techniques 'As-Is' and 'To-Be' business processes · Gap Analysis - Evaluate requirements against the "present state" (where we are) and "target state" (where we want to be) and identify opportunities to develop successful business requirements needed to make the transition · Impact Analysis - Analyse the potential consequences of a change and estimate what needs to be modified to accomplish that change and focus on scoping changes within the details of the overall project design identifying potential stakeholders · Benefit Analysis - Evaluate the strengths and weaknesses of identified benefits analysis and lead on identifying business-related actions that will assist with project delivery · Stakeholder Management & Engagement - Engage with business owners, business change leads and users to ensure delivery of common purpose · Facilitation - Work with business owners and business users to identify needs · System Analysis - Coordinate the work of systems analysis to ensure business needs are translated into solutions against identified timelines and work with technical leads to ensure business needs are translated into the technical solutions · Assurance & Quality - Apply recognised methodologies and audit test and quality gates · Traceability - Ensure the delivery of change is made against a fully auditable process · Business Improvement - Coordinate the work with Business Improvement teams and the identification of BAU enhancements and their solutions to ensure that defined project benefits are delivered · Business Solution Design - Engage with policy and strategy to ensure business systems, workflows and processes contribute to target operating model · Delivery Products Tools & Documentation - Ensure the delivery of change is made against a fully auditable process by producing/assisting with: frameworks; application of methodologies; operating model; functional specification; user cases; user stories; UAT plans and strategy; entry/exit and/or no/no go criteria; defect analysis; forms and templates; guidance; business case Successful candidates will require to undergo security clearance before commencing employment.
Feb 22, 2022
Full time
Join us as a Business Analyst - SEO Grade with the Home Office (Remote, Full-Time, Permanent) About Capita At Capita, we support clients across a range of sectors, including local Government, central Government, education, transport, health, life and pensions, insurance and other private sector organisations. We support with expertise applied by the talent across our business in combination with technology, insight and analytics to keep our clients ahead of change, sharper than competitors and more efficient than ever - and we always need new talent to help us achieve our goals. We are currently recruiting for interesting and exciting positions at the Home Office. The Home Office keeps the UK secure and prosperous; protects its citizens, residents and visitors and their property; and upholds rights, liberties and the rule of law. We lead on immigration and passports, drugs policy, crime and fire policy, counterterrorism and work to ensure visible, responsive and accountable policing in the UK. Why Join Home Office? These roles are exciting opportunities for dynamic and innovative individuals to be at the forefront of change in one of the great Departments of State. We are delivering significant transformation in order to continue keeping our citizens safe and our country secure. New technology and the fast-evolving nature of the threats we face mean we must adapt, and adapt fast, and with the UK leaving the EU, the need for change is greater than ever. The Role of a Business Analyst Your role as a Business Analyst is to understand and analyse both user and business needs. Working alongside experienced/Senior Business Analysts, you will have the opportunity to work on multiple projects within both the procurement and commercial space to help identify business insights that will drive real change. You will challenge constructively and act as a critical friend to achieve solutions that are fit for purpose. You will facilitate collaboration and lead effective communication with all stakeholders to support design, build and delivery to meet the user needs. Essential Criteria: Strong Business Analyst background User of BA tools such as Power BI / JIRA and other tools Experienced process such as: "AS-IS" and "To-Be" Strong Stakeholder Management Process driven Self-starter Strong process gap analysis skills Strong Stakeholder management Expected Qualifications and Professional Memberships include: · BCS Business Analysis Typical Role Responsibilities · Requirement gathering - Drive the research and gathering of business requirements against those articulated for the project determining the need and value of performing the activity based on the context · Process modelling - If required, employ a range of tools and techniques 'As-Is' and 'To-Be' business processes · Gap Analysis - Evaluate requirements against the "present state" (where we are) and "target state" (where we want to be) and identify opportunities to develop successful business requirements needed to make the transition · Impact Analysis - Analyse the potential consequences of a change and estimate what needs to be modified to accomplish that change and focus on scoping changes within the details of the overall project design identifying potential stakeholders · Benefit Analysis - Evaluate the strengths and weaknesses of identified benefits analysis and lead on identifying business-related actions that will assist with project delivery · Stakeholder Management & Engagement - Engage with business owners, business change leads and users to ensure delivery of common purpose · Facilitation - Work with business owners and business users to identify needs · System Analysis - Coordinate the work of systems analysis to ensure business needs are translated into solutions against identified timelines and work with technical leads to ensure business needs are translated into the technical solutions · Assurance & Quality - Apply recognised methodologies and audit test and quality gates · Traceability - Ensure the delivery of change is made against a fully auditable process · Business Improvement - Coordinate the work with Business Improvement teams and the identification of BAU enhancements and their solutions to ensure that defined project benefits are delivered · Business Solution Design - Engage with policy and strategy to ensure business systems, workflows and processes contribute to target operating model · Delivery Products Tools & Documentation - Ensure the delivery of change is made against a fully auditable process by producing/assisting with: frameworks; application of methodologies; operating model; functional specification; user cases; user stories; UAT plans and strategy; entry/exit and/or no/no go criteria; defect analysis; forms and templates; guidance; business case Successful candidates will require to undergo security clearance before commencing employment.
Atalian Servest
Newcastle Upon Tyne, Tyne And Wear
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce
Feb 22, 2022
Full time
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce
Join us as a Business Analyst - SEO Grade (Mid-level) within the Home Office (Manchester or Croydon, Full-time, Permanent) **We are looking for Business Analysts that can work alone confidently within the team and role and make it their own. The role is mainly supporting on the testing phase and development of Business processes and products within the HR transformation programme** About Capita At Cap...... click apply for full job details
Mar 17, 2021
Full time
Join us as a Business Analyst - SEO Grade (Mid-level) within the Home Office (Manchester or Croydon, Full-time, Permanent) **We are looking for Business Analysts that can work alone confidently within the team and role and make it their own. The role is mainly supporting on the testing phase and development of Business processes and products within the HR transformation programme** About Capita At Cap...... click apply for full job details