Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Apr 24, 2024
Full time
Main Purpose of Job To provide specialist support for military applications, land and sea based. To be a pro-active member of the Global Customer Support Centre (GCSC) delivering 1st and 2nd line technical support on product, service and billing enquiries primarily for the Royal Navy but to also include both maritime and land based commercial customers. To provide 1st /2nd line network operations support including monitoring of our client's VSAT Networks and its BGan POP, assisting with line up and service issues and ensuring that problems are resolved quickly whether overall network or remote customer related. Working within a team with a clear growth path and development strategy that encourages internal growth. Key Tasks To liaise with the internal MoD projects and engineering teams To monitor and respond accordingly to the MoD Escalations email inbox To respond to customer enquiries and to reply quickly and efficiently ensuring that customer expectations are met and, for key customers, that SLA's are met specifically in regard to response and resolution times To ensure each call/email is logged and that Microsoft CRM or Freshdesk are maintained at all times, so clarity is ensured for other team members, chasing cases and escalating issues to other departments or the on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. To provide 1st/2nd line support for GCSC activity ensuring continuity between shifts (day and opposite night shift) and seamless handover of tasks outstanding To assist with monthly customer surveys and reports to ensure that our client's service levels are met. To manage inbound calls as required by the Shift Supervisor To assist in the development of systems to deliver front line support for the company's customer handling and customer care programmes and make recommendations for improvements To proactively monitor the GCSC associated infrastructure, investigate alarms, issue outage reports, act on high usage alerts and resolve any and all service issues. Whether network or remote customer related Manage cases through to resolution, with the assistance of the Technical Support Supervisor, escalating to both internal and external resolver groups To actively pursue technical training and to continually update technical expertise. Training on products and services, sharing this knowledge with shift colleagues. To make recommendations to improve development of systems and processes to the benefit of the customer and company Any other appropriate tasks as delegated by management Dimensions Monday to Friday between the hours of (Apply online only), will be on a weekly rotation of either early or late shifts, for example (Apply online only) or (Apply online only) Experience/Skills/Qualifications Essential: Experience in operating Royal Navy communications systems Customer facing experience Be computer literate Confident and clear telephone manner Possess a keen commercial awareness with ability to work on own initiative and unsupervised Ability and willingness to continuously learn and support new systems and services Preferred: Inmarsat and/or VSAT operational, service or technical experience In depth technical knowledge of at least some of the following customer equipment or systems NAICIS, MNE, SCOT, LC2, IRL Inmarsat Satellite Maritime Customer equipment including T&T Sailor, JRC systems and Intellian FX Cobham Seatel, T&T and Intellian VSAT equipment Inmarsat Land Mobile systems including Nera & T&T (BGans) Iridium Certus, Thuraya 3G/4G Wireless LTE Knowledge of customer IT networks/systems eg IP address ranges Cisco and HP Switches Network Operations experience
Customer Sales Apprenticeship Locations: Dunfermline, and Livingston Salary: £22,300 per annum Duration: 12 months Qualification: SVQ in Customer Service Level 6 Start Dates: Dunfermline October 2024 Livingston August 2024 Header Identify the ultimate package. Sell Sky products. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers. About this programme Identify the ultimate package. Sell Sky products. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers. Working in our Contact Centre youll be part of one of our Customer Sales Teams who work hard to deliver the best service in the country to new and existing customers. We have three main Sales teams in which this role may sit: Loyalty Stay, Loyalty Change or Welcome. Loyalty Stay Youll find yourself taking inbound calls and looking to understand a customers needs in order to maintain their relationship with Sky. Well help you develop all the skills, knowledge and confidence you need to help our customers get great value from Sky. Loyalty Change Youll find yourself taking inbound calls to understand what each customer wants and use your judgment to respond in the right way to ensure they have the best package for their needs. Well help you develop all the skills, knowledge and confidence you need to help our customers get great value from their existing products, or by introducing them to new ones. Welcome Youll give new customers the warmest welcome to Sky. Taking inbound calls youll understand what each customer wants and use your judgment to respond in the right way to ensure they choose Sky. Well help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers have the best start with Sky. What youll be doing As an Apprentice with us youll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 12 months at Sky. In your first four weeks, youll be fully supported by a learning specialist in our programme learning all about our how we deliver outstanding customer service, making you an expert in this field. Youll then join start to take live calls from our customers, with support from experienced advisors to help you along the way. Youll also have additional support from your team leads and SIMs, as well as a Skills Coach to guide you through your day-to-day tasks. Youll also learn life skills along the way, that will help you with your career and personal growth. Day to day activities include: Listening attentively to customers: understanding their needs, showing empathy and inspiring trust Keeping the customer at the heart of all that we do Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products Delivering the best service in the country in every interaction Working towards targets across several business measures. What youll need There are no minimum educational requirements for this programme. Other skills were looking for: Youll have a passion to sell Thrive in a target driven environment A confident communicator and team player A resilient attitude Enthusiastic about all things Sky Passionate about providing our customers with the best service in the country A desire to understand new technology, and be in touch with the latest technology trends Flexible: your typical shift pattern will vary, and youll need to be available to work evenings and weekends. Application process carousel Step 1 Submit your application First, complete our short application form by entering your details. Were looking for basic information such as contact details, education and any relevant work experience. As part of the application form, well ask questions around your eligibility to join this programme, which is funded by the Apprenticeship Levy. Step 2 Situational Judgement Test Once your application has been submitted, youll be invited to the next stage (so look out for our email, you may need to check your junk mail just in case) which is a series of situational judgement questions. These questions relate to the Customer Sales role and are also designed to help you learn more about the role. Step 3 Telephone Interview If you are successful at stage 2, youll be invited to complete a telephone interview. This will be a strength-based interview looking for different strengths that we think are important for any customer focussed role. We recommend using the STAR method where appropriate. Step 4 Virtual Assessment Centre The final stage of your application will be a virtual assessment day. Youll have the opportunity to impress us through a variety of tasks, which may include a group discussion, an individual interview, and smaller programme related exercises. Once youve completed your assessment day, well let you know when you can expect to hear back from us. JBRP1_UKTJ
Apr 24, 2024
Full time
Customer Sales Apprenticeship Locations: Dunfermline, and Livingston Salary: £22,300 per annum Duration: 12 months Qualification: SVQ in Customer Service Level 6 Start Dates: Dunfermline October 2024 Livingston August 2024 Header Identify the ultimate package. Sell Sky products. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers. About this programme Identify the ultimate package. Sell Sky products. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers. Working in our Contact Centre youll be part of one of our Customer Sales Teams who work hard to deliver the best service in the country to new and existing customers. We have three main Sales teams in which this role may sit: Loyalty Stay, Loyalty Change or Welcome. Loyalty Stay Youll find yourself taking inbound calls and looking to understand a customers needs in order to maintain their relationship with Sky. Well help you develop all the skills, knowledge and confidence you need to help our customers get great value from Sky. Loyalty Change Youll find yourself taking inbound calls to understand what each customer wants and use your judgment to respond in the right way to ensure they have the best package for their needs. Well help you develop all the skills, knowledge and confidence you need to help our customers get great value from their existing products, or by introducing them to new ones. Welcome Youll give new customers the warmest welcome to Sky. Taking inbound calls youll understand what each customer wants and use your judgment to respond in the right way to ensure they choose Sky. Well help you develop all the skills, knowledge and confidence you need to give our customers extraordinary service ensuring our customers have the best start with Sky. What youll be doing As an Apprentice with us youll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 12 months at Sky. In your first four weeks, youll be fully supported by a learning specialist in our programme learning all about our how we deliver outstanding customer service, making you an expert in this field. Youll then join start to take live calls from our customers, with support from experienced advisors to help you along the way. Youll also have additional support from your team leads and SIMs, as well as a Skills Coach to guide you through your day-to-day tasks. Youll also learn life skills along the way, that will help you with your career and personal growth. Day to day activities include: Listening attentively to customers: understanding their needs, showing empathy and inspiring trust Keeping the customer at the heart of all that we do Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products Delivering the best service in the country in every interaction Working towards targets across several business measures. What youll need There are no minimum educational requirements for this programme. Other skills were looking for: Youll have a passion to sell Thrive in a target driven environment A confident communicator and team player A resilient attitude Enthusiastic about all things Sky Passionate about providing our customers with the best service in the country A desire to understand new technology, and be in touch with the latest technology trends Flexible: your typical shift pattern will vary, and youll need to be available to work evenings and weekends. Application process carousel Step 1 Submit your application First, complete our short application form by entering your details. Were looking for basic information such as contact details, education and any relevant work experience. As part of the application form, well ask questions around your eligibility to join this programme, which is funded by the Apprenticeship Levy. Step 2 Situational Judgement Test Once your application has been submitted, youll be invited to the next stage (so look out for our email, you may need to check your junk mail just in case) which is a series of situational judgement questions. These questions relate to the Customer Sales role and are also designed to help you learn more about the role. Step 3 Telephone Interview If you are successful at stage 2, youll be invited to complete a telephone interview. This will be a strength-based interview looking for different strengths that we think are important for any customer focussed role. We recommend using the STAR method where appropriate. Step 4 Virtual Assessment Centre The final stage of your application will be a virtual assessment day. Youll have the opportunity to impress us through a variety of tasks, which may include a group discussion, an individual interview, and smaller programme related exercises. Once youve completed your assessment day, well let you know when you can expect to hear back from us. JBRP1_UKTJ
We have an exciting opportunity for you to join our team as our Sales Advisor for the WP Group . WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels. Being owned by one of Brazil's largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships. The Sales Advisor will become part of the Customer Experience Team that will be responsible for proactive and reactive sales. In this role you will work closely with Account Managers and Business Development Managers as a sales support. Your focus will be on developing new and existing customer relationships, acquisition of lapsed business, providing market-leading customer service and ensuring the impact of all marketing and promotional activities are maximised. This pivotal role, where the attainment of targets will be achieved via teamwork and the development and retention of profitable relationships, will be appropriate for a proactive individual who approaches their work with energy, enthusiasm and smart thinking - applying problem solving skills to generate profitable customer focused solutions. This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company's goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met. Responsibilities include: Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience. Working in collaboration with WP Group's Sector Specialists to work on promotional sector driven campaigns and support WP Group's Sector specialist to drive the organisation to be a leading Sector Specialist organisation. Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services. Deliver on agreed service level targets including call answer rates, and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience. Ensuring that all enquiries are responded and followed up within the agreed time scales. Utilising WP Group's CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers. Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary. Skills required: Determined, Enthusiastic and Reliable Strong communicator with the ability to influence and negotiate effectively Able to react and adapt from proactive sales to reactive sales as required Self-motivated and Achievement orientated Ability to use own initiative, multitask and perform under pressure Sets high standards & consistently achieves them Highly competent with Microsoft Office WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience. In return for joining us you will receive: Competitive salary 25 days holiday per annum Commission based on actual sales Life Assurance 4x basic salary Contributory Pension (4.5% Employee and 4.5% Employer contribution) Employee Perks portal, GP helpline and assistance programmes Interested in joining us and being part of a global organisation who truly value their employees, encourage development and progression? If yes, apply today, we'd love to hear from you!
Apr 24, 2024
Full time
We have an exciting opportunity for you to join our team as our Sales Advisor for the WP Group . WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels. Being owned by one of Brazil's largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships. The Sales Advisor will become part of the Customer Experience Team that will be responsible for proactive and reactive sales. In this role you will work closely with Account Managers and Business Development Managers as a sales support. Your focus will be on developing new and existing customer relationships, acquisition of lapsed business, providing market-leading customer service and ensuring the impact of all marketing and promotional activities are maximised. This pivotal role, where the attainment of targets will be achieved via teamwork and the development and retention of profitable relationships, will be appropriate for a proactive individual who approaches their work with energy, enthusiasm and smart thinking - applying problem solving skills to generate profitable customer focused solutions. This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company's goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customers are met. Responsibilities include: Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience. Working in collaboration with WP Group's Sector Specialists to work on promotional sector driven campaigns and support WP Group's Sector specialist to drive the organisation to be a leading Sector Specialist organisation. Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services. Deliver on agreed service level targets including call answer rates, and completing a consistent high level of calls with a responsibility to ensure that the customers have an exceptional customer experience. Ensuring that all enquiries are responded and followed up within the agreed time scales. Utilising WP Group's CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers. Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary. Skills required: Determined, Enthusiastic and Reliable Strong communicator with the ability to influence and negotiate effectively Able to react and adapt from proactive sales to reactive sales as required Self-motivated and Achievement orientated Ability to use own initiative, multitask and perform under pressure Sets high standards & consistently achieves them Highly competent with Microsoft Office WP Group are committed to delivering a market leading customer service and will achieve this by developing a team who enjoy their work and are passionate about providing an outstanding customer experience. In return for joining us you will receive: Competitive salary 25 days holiday per annum Commission based on actual sales Life Assurance 4x basic salary Contributory Pension (4.5% Employee and 4.5% Employer contribution) Employee Perks portal, GP helpline and assistance programmes Interested in joining us and being part of a global organisation who truly value their employees, encourage development and progression? If yes, apply today, we'd love to hear from you!
To manage customer complaints and queries regarding purchased vehicles in a professional and compliant manner, efficiently dealing with customer concerns with a positive approach. Duties/Responsibilities Manage customer complaints by letter, phone and in person with the best interests of the company at all times Managing a high number of inbound and outbound calls per day Ensuring deadlines and targets are achieved whilst maintaining a high quality of service Meeting and greet customers with a presentable appearance and professional attitude when on controller duties Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation Delegate repairs and use outside contractors such as Halfords auto centres, main-dealers, exhaust, tyre and MOT centres and any other recommended repair specialist with Management authorisation Arrange refunds of repairs direct to customers To negotiate and authorise refunds of insurance products and guarantee's direct to customers Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports Complying with FSA rules and regulations Health & Safety Responsibilities It is each employee's responsibility to ensure that the environment in which they work in is safe for them and others. This includes reporting all accidents and near misses to management. Reporting any potential issues which could cause harm. Behave in a manner which acts in line with the standards set out in the Health and Safety Manual and Employee's Handbook. Knowledge, Skills and Experience Essential Full and valid driving licence Excellent communication skills Confidence, enthusiasm & pro-activeness Computer literate High energy level & resilience Desireable Understanding of the Retail Motor Industry Federation Understanding of the Financial Services Authority Previous After Sales experience
Apr 23, 2024
Full time
To manage customer complaints and queries regarding purchased vehicles in a professional and compliant manner, efficiently dealing with customer concerns with a positive approach. Duties/Responsibilities Manage customer complaints by letter, phone and in person with the best interests of the company at all times Managing a high number of inbound and outbound calls per day Ensuring deadlines and targets are achieved whilst maintaining a high quality of service Meeting and greet customers with a presentable appearance and professional attitude when on controller duties Booking vehicles in and advising on duration of repairs. Gaining authority for any additional work / repairs that may need carrying out Negotiate diagnostics and authorise repairs / parts prices for all vehicles with department Management authorisation Delegate repairs and use outside contractors such as Halfords auto centres, main-dealers, exhaust, tyre and MOT centres and any other recommended repair specialist with Management authorisation Arrange refunds of repairs direct to customers To negotiate and authorise refunds of insurance products and guarantee's direct to customers Carrying out all administrative work related to After Sales duties including courtesy car agreements, trade order repair estimates, printing and vehicle repair reports Complying with FSA rules and regulations Health & Safety Responsibilities It is each employee's responsibility to ensure that the environment in which they work in is safe for them and others. This includes reporting all accidents and near misses to management. Reporting any potential issues which could cause harm. Behave in a manner which acts in line with the standards set out in the Health and Safety Manual and Employee's Handbook. Knowledge, Skills and Experience Essential Full and valid driving licence Excellent communication skills Confidence, enthusiasm & pro-activeness Computer literate High energy level & resilience Desireable Understanding of the Retail Motor Industry Federation Understanding of the Financial Services Authority Previous After Sales experience
Would you like to make a difference to someone's life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you. We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available. Role: Telephone Customer Service Specialist Site: Manchester Start Date: Start date 10/06/2024 Contract: Full-Time Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm) Hours: 37.5 hours per week Shifts: Monday - Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND WORKING and NO BANK HOLIDAYS. Salary: £22,308 PA (£11.44ph) What does my role involve? You will be working in a lively, vibrant and rewarding environment. Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead. • As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers. • You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. • You will make a difference to people's lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. What do we need from you? Strong verbal and written skills with the ability to show attention to detail Ability to establish excellent customer relationships in a fast-paced environment. A can-do attitude with the ability to interact with lots of different people. Professional and friendly telephone manner with the ability to show empathy when needed. Customer Service experience. Experience of working within a target driven environment to a high standard PC skills, and the ability to navigate multiple systems competently, with ease A good consistent typing speed and the ability to multi task. Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence. • Ability to work within a fast paced, challenging and rewarding environment. What you get from us On-line recruitment process, with potential job offer within 24 hours and fully paid training. • 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary. Excellent opportunities for career development and progression. TP prefer to promote from within. Lifestyle Benefits programme - featuring thousands of discounts. Special offers and exclusive employee deals from many retailer partners. Free wellness, learning and kids classes through our own Community Online Academy Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! Employee welfare support with free, 24/7 access to our Employee Assistance programme. Free Mental health, Physical health, Financial advice, plus lots more advice through our programme. TP's excellent Interactive Health and Wellbeing Hub. TP's you are never alone ethos, there is always someone to support. Life Assurance Cover & Pension Scheme. Length of Service and monthly recognition awards. The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Apr 22, 2024
Full time
Would you like to make a difference to someone's life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you. We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available. Role: Telephone Customer Service Specialist Site: Manchester Start Date: Start date 10/06/2024 Contract: Full-Time Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm) Hours: 37.5 hours per week Shifts: Monday - Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND WORKING and NO BANK HOLIDAYS. Salary: £22,308 PA (£11.44ph) What does my role involve? You will be working in a lively, vibrant and rewarding environment. Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead. • As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers. • You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. • You will make a difference to people's lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. What do we need from you? Strong verbal and written skills with the ability to show attention to detail Ability to establish excellent customer relationships in a fast-paced environment. A can-do attitude with the ability to interact with lots of different people. Professional and friendly telephone manner with the ability to show empathy when needed. Customer Service experience. Experience of working within a target driven environment to a high standard PC skills, and the ability to navigate multiple systems competently, with ease A good consistent typing speed and the ability to multi task. Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence. • Ability to work within a fast paced, challenging and rewarding environment. What you get from us On-line recruitment process, with potential job offer within 24 hours and fully paid training. • 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary. Excellent opportunities for career development and progression. TP prefer to promote from within. Lifestyle Benefits programme - featuring thousands of discounts. Special offers and exclusive employee deals from many retailer partners. Free wellness, learning and kids classes through our own Community Online Academy Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! Employee welfare support with free, 24/7 access to our Employee Assistance programme. Free Mental health, Physical health, Financial advice, plus lots more advice through our programme. TP's excellent Interactive Health and Wellbeing Hub. TP's you are never alone ethos, there is always someone to support. Life Assurance Cover & Pension Scheme. Length of Service and monthly recognition awards. The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Would you like to make a difference to someone's life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you. We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available. Role: Telephone Customer Service Specialist Site: Manchester Start Date: Start date 10/06/2024 Contract: Full-Time Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm) Hours: 37.5 hours per week Shifts: Monday - Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND WORKING and NO BANK HOLIDAYS. Salary: £22,308 PA (£11.44ph) What does my role involve? You will be working in a lively, vibrant and rewarding environment. Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead. • As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers. • You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. • You will make a difference to people's lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. What do we need from you? Strong verbal and written skills with the ability to show attention to detail Ability to establish excellent customer relationships in a fast-paced environment. A can-do attitude with the ability to interact with lots of different people. Professional and friendly telephone manner with the ability to show empathy when needed. Customer Service experience. Experience of working within a target driven environment to a high standard PC skills, and the ability to navigate multiple systems competently, with ease A good consistent typing speed and the ability to multi task. Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence. • Ability to work within a fast paced, challenging and rewarding environment. What you get from us On-line recruitment process, with potential job offer within 24 hours and fully paid training. • 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary. Excellent opportunities for career development and progression. TP prefer to promote from within. Lifestyle Benefits programme - featuring thousands of discounts. Special offers and exclusive employee deals from many retailer partners. Free wellness, learning and kids classes through our own Community Online Academy Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! Employee welfare support with free, 24/7 access to our Employee Assistance programme. Free Mental health, Physical health, Financial advice, plus lots more advice through our programme. TP's excellent Interactive Health and Wellbeing Hub. TP's you are never alone ethos, there is always someone to support. Life Assurance Cover & Pension Scheme. Length of Service and monthly recognition awards. The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Apr 22, 2024
Full time
Would you like to make a difference to someone's life? Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis? If you said yes to these questions then this challenging yet rewarding role is for you. We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available. Role: Telephone Customer Service Specialist Site: Manchester Start Date: Start date 10/06/2024 Contract: Full-Time Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm) Hours: 37.5 hours per week Shifts: Monday - Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 ) NO WEEKEND WORKING and NO BANK HOLIDAYS. Salary: £22,308 PA (£11.44ph) What does my role involve? You will be working in a lively, vibrant and rewarding environment. Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead. • As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers. • You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries. • You will make a difference to people's lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work. What do we need from you? Strong verbal and written skills with the ability to show attention to detail Ability to establish excellent customer relationships in a fast-paced environment. A can-do attitude with the ability to interact with lots of different people. Professional and friendly telephone manner with the ability to show empathy when needed. Customer Service experience. Experience of working within a target driven environment to a high standard PC skills, and the ability to navigate multiple systems competently, with ease A good consistent typing speed and the ability to multi task. Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence. • Ability to work within a fast paced, challenging and rewarding environment. What you get from us On-line recruitment process, with potential job offer within 24 hours and fully paid training. • 28 days' holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary. Excellent opportunities for career development and progression. TP prefer to promote from within. Lifestyle Benefits programme - featuring thousands of discounts. Special offers and exclusive employee deals from many retailer partners. Free wellness, learning and kids classes through our own Community Online Academy Refer & Earn Scheme - earn up to £900 for referring a friend to work for TP! And £300 for your friend too! Employee welfare support with free, 24/7 access to our Employee Assistance programme. Free Mental health, Physical health, Financial advice, plus lots more advice through our programme. TP's excellent Interactive Health and Wellbeing Hub. TP's you are never alone ethos, there is always someone to support. Life Assurance Cover & Pension Scheme. Length of Service and monthly recognition awards. The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS). If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks: Identity check Nationality and Immigration Status (including the entitlement to undertake the work we are offering) Basic Criminal Records Check Employment/Academic History Check - for a period three years leading up to your application. We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us. Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!
Customer Service Advisor - Collection Agent Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent.The salary offered for this role is £22,337.Performance bonus potential of up to £3000 per annum.Full-time, permanentBased in LS14 (Hybrid working after probationary period possible) The Company: We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Summary of the role The Collector is responsible for providing telephone-based Consumer Collections Services for defined clients/projects. The Collector undertakes assigned telephone-based collections work based on direct customer interaction and real-time account administration via an automated dialer system and bespoke collections database. Effective negotiation and fact-finding together with an understanding of customer affordability and Treating Customer Fairly (TCF) awareness to meet company objectives is a requirement. What's In It for You? • Full-time contract• Annual leave amounts: 25 days + 8 bank holidays• Annual salary: £22,337• Bonus scheme (up to £3k per annum based on performance)• Paid training• Service Awards• Friendly work environment• Eye-test vouchers• Workplace pension scheme• Health Assured Employee Assistance Programme• Free on-site parking Duties and Responsibilities: • The Collector will aim for optimum recovery of outstanding client debt through first-time resolution and awareness of individual customer circumstances whilst meeting or exceeding quality assurance and collection KPIs and targets.• The main task is to provide experience, knowledge and skills to deliver consumer collection services to assigned employer's clients.• Responsible for maintaining appropriate and comprehensive records of all customer and debt management discussions on the relevant collections database in line with current procedures.• Responsible for resolving issues/disputes raised by customers promptly and escalating sensitive data to the line manager.• Responsible for handling inbound and outbound calls either manually or via the automated Dialler system.• Responsible for processing data concerning account management, which implies negotiation, understanding, decision-making, analysis and good communication skills.• Actively participate in all aspects of training and be accountable for their personal development and objectives.• Ensure that all company policies and processes on collection and quality are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Additional responsibilities may be added as the needs of the business change and expand. Qualification and experience: To qualify for this role you must: • Be an excellent negotiator, with a confident telephone manner• Have one year of collections experience, in a financial institution or related environment.• Be prepared to work flexible shifts, including a minimum of two late shifts per week during the operational hours of 8am -8pm• Have previous experience of working in a high-volume environment.• Be able to demonstrate competence in using Microsoft Office and collections management systems.• Have previous experience from working in a performance-driven environment• Be able to analyse results and make decisions based on facts and figures.• Have good interpersonal skills (both written and oral)• Take ownership for quality, competence, and results. Desirable skills: • Have excellent communication skills• Have a positive and friendly attitude towards customers and colleagues• Be receptive to feedback and change• Ability to work well under pressure.• Provide attention to detail.• Be service-orientated.• Be proactive.• Be highly flexible and welcome change/improvements. Working Hours: Employee needs to be flexible during the operational hours of 8am - 8pm, Monday - Friday (37 hours per week.) Shifts will include two late shifts per week.To apply for this exciting opportunity within our friendly team please send us your C.V. now.
Apr 21, 2024
Full time
Customer Service Advisor - Collection Agent Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent.The salary offered for this role is £22,337.Performance bonus potential of up to £3000 per annum.Full-time, permanentBased in LS14 (Hybrid working after probationary period possible) The Company: We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Summary of the role The Collector is responsible for providing telephone-based Consumer Collections Services for defined clients/projects. The Collector undertakes assigned telephone-based collections work based on direct customer interaction and real-time account administration via an automated dialer system and bespoke collections database. Effective negotiation and fact-finding together with an understanding of customer affordability and Treating Customer Fairly (TCF) awareness to meet company objectives is a requirement. What's In It for You? • Full-time contract• Annual leave amounts: 25 days + 8 bank holidays• Annual salary: £22,337• Bonus scheme (up to £3k per annum based on performance)• Paid training• Service Awards• Friendly work environment• Eye-test vouchers• Workplace pension scheme• Health Assured Employee Assistance Programme• Free on-site parking Duties and Responsibilities: • The Collector will aim for optimum recovery of outstanding client debt through first-time resolution and awareness of individual customer circumstances whilst meeting or exceeding quality assurance and collection KPIs and targets.• The main task is to provide experience, knowledge and skills to deliver consumer collection services to assigned employer's clients.• Responsible for maintaining appropriate and comprehensive records of all customer and debt management discussions on the relevant collections database in line with current procedures.• Responsible for resolving issues/disputes raised by customers promptly and escalating sensitive data to the line manager.• Responsible for handling inbound and outbound calls either manually or via the automated Dialler system.• Responsible for processing data concerning account management, which implies negotiation, understanding, decision-making, analysis and good communication skills.• Actively participate in all aspects of training and be accountable for their personal development and objectives.• Ensure that all company policies and processes on collection and quality are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Additional responsibilities may be added as the needs of the business change and expand. Qualification and experience: To qualify for this role you must: • Be an excellent negotiator, with a confident telephone manner• Have one year of collections experience, in a financial institution or related environment.• Be prepared to work flexible shifts, including a minimum of two late shifts per week during the operational hours of 8am -8pm• Have previous experience of working in a high-volume environment.• Be able to demonstrate competence in using Microsoft Office and collections management systems.• Have previous experience from working in a performance-driven environment• Be able to analyse results and make decisions based on facts and figures.• Have good interpersonal skills (both written and oral)• Take ownership for quality, competence, and results. Desirable skills: • Have excellent communication skills• Have a positive and friendly attitude towards customers and colleagues• Be receptive to feedback and change• Ability to work well under pressure.• Provide attention to detail.• Be service-orientated.• Be proactive.• Be highly flexible and welcome change/improvements. Working Hours: Employee needs to be flexible during the operational hours of 8am - 8pm, Monday - Friday (37 hours per week.) Shifts will include two late shifts per week.To apply for this exciting opportunity within our friendly team please send us your C.V. now.
Customer Service Advisors required Your new company Your new company is a charity based in the centre of Bristol. Your new role Your new office is based in the centre of Bristol, however, you will have the opportunity to work from home three days a week. You can also choose your hours; flexi hours as long as 37.5 hours are covered by week. Main duties of the role include: Managing an inbox of customer queries Talking inbound calls Making outbound calls Escalating customer queries to supervisors if necessary What you'll need to succeed Experience in a customer service role Strong communication skills Ability to manage own work load What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Sep 22, 2022
Full time
Customer Service Advisors required Your new company Your new company is a charity based in the centre of Bristol. Your new role Your new office is based in the centre of Bristol, however, you will have the opportunity to work from home three days a week. You can also choose your hours; flexi hours as long as 37.5 hours are covered by week. Main duties of the role include: Managing an inbox of customer queries Talking inbound calls Making outbound calls Escalating customer queries to supervisors if necessary What you'll need to succeed Experience in a customer service role Strong communication skills Ability to manage own work load What you'll get in return Flexible working options available. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Job Title: Graduate Business Development Executive Location: Chorley, Lancashire Salary: £24,000 per year plus OTE of £30,000 Job Type: Full Time - 37.5 hours per week flexible between Monday-Friday 08.00-17.00. Buzz Education offer education supplier's unrivalled access to both education and marketing expertise, meaning we can offer tailored marketing to schools solutions with great results. We've been working closely with education suppliers for over 20 years. We are Buzz because everything we do comes back to one simple goal: to support our clients to create a Buzz in the world of education! Our clients are based in the UK and overseas, and range from small start-up companies to large Multi-National organisations. We are an ambitious, well established company working in a niche industry with a requirement for an Graduate Business Development Executive to support our continued growth. The role: The successful candidate will primarily assist our Client Experience Team to ensure they can fulfil client campaigns and provide an outstanding service. In addition, you will support on wider business tasks as required. Key Responsibilities and Accountabilities: Reengage and reactivate lapsed clients through LinkedIn, email and telephone calls Following up with clients to get feedback on our work for them Generating your own pipeline of leads from agreed channels Following up, by email and telephone, on leads generated by our marketing team Supporting our inbound sales team where required by liaising with clients, providing proposals or raising invoices. Making calls to potential clients to help generate meetings and appointments for our sales team Attending shows and network events on behalf of the business to increase our profile in the sector Build a strong rapport with clients, demonstrating active listening and using suitable questioning techniques to identify their needs Remain calm and professional when in a challenging situation, maintaining a courteous and friendly manner when interacting with customers Ability to overcome customer objections using persuading and negotiating skills A focus on customer satisfaction and customer retention and work towards team and individual sales targets and goals Skills, knowledge, attitude and experience required: A University degree Previous experience within a similar role is preferable Outstanding communication and interpersonal skills, to deal effectively with internal and external contacts ranging from executive to administrative levels. Highly motivated self-starter, with a positive, professional attitude, strong work ethic, and critical attention to detail Excellent IT skills Benefits: Work with a market-leading company in education marketing A friendly, professional, and modern working environment An annual travel voucher for parking or travel to work Access to our Employee Assistance Programme Fully paid for Team socials A hybrid model of office / home working Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Face to Face Sales, Retail, Customer Service, Sales Assistant, Customer Support, Sales Executive, Customer Service, Sales Agent, Customer Service Assistant, Business Development Executive, Sales Consultant, Customer Service Executive, Sales, Product Specialist, Retail Sales Advisor will also be considered for this role.
Dec 09, 2021
Full time
Job Title: Graduate Business Development Executive Location: Chorley, Lancashire Salary: £24,000 per year plus OTE of £30,000 Job Type: Full Time - 37.5 hours per week flexible between Monday-Friday 08.00-17.00. Buzz Education offer education supplier's unrivalled access to both education and marketing expertise, meaning we can offer tailored marketing to schools solutions with great results. We've been working closely with education suppliers for over 20 years. We are Buzz because everything we do comes back to one simple goal: to support our clients to create a Buzz in the world of education! Our clients are based in the UK and overseas, and range from small start-up companies to large Multi-National organisations. We are an ambitious, well established company working in a niche industry with a requirement for an Graduate Business Development Executive to support our continued growth. The role: The successful candidate will primarily assist our Client Experience Team to ensure they can fulfil client campaigns and provide an outstanding service. In addition, you will support on wider business tasks as required. Key Responsibilities and Accountabilities: Reengage and reactivate lapsed clients through LinkedIn, email and telephone calls Following up with clients to get feedback on our work for them Generating your own pipeline of leads from agreed channels Following up, by email and telephone, on leads generated by our marketing team Supporting our inbound sales team where required by liaising with clients, providing proposals or raising invoices. Making calls to potential clients to help generate meetings and appointments for our sales team Attending shows and network events on behalf of the business to increase our profile in the sector Build a strong rapport with clients, demonstrating active listening and using suitable questioning techniques to identify their needs Remain calm and professional when in a challenging situation, maintaining a courteous and friendly manner when interacting with customers Ability to overcome customer objections using persuading and negotiating skills A focus on customer satisfaction and customer retention and work towards team and individual sales targets and goals Skills, knowledge, attitude and experience required: A University degree Previous experience within a similar role is preferable Outstanding communication and interpersonal skills, to deal effectively with internal and external contacts ranging from executive to administrative levels. Highly motivated self-starter, with a positive, professional attitude, strong work ethic, and critical attention to detail Excellent IT skills Benefits: Work with a market-leading company in education marketing A friendly, professional, and modern working environment An annual travel voucher for parking or travel to work Access to our Employee Assistance Programme Fully paid for Team socials A hybrid model of office / home working Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Face to Face Sales, Retail, Customer Service, Sales Assistant, Customer Support, Sales Executive, Customer Service, Sales Agent, Customer Service Assistant, Business Development Executive, Sales Consultant, Customer Service Executive, Sales, Product Specialist, Retail Sales Advisor will also be considered for this role.
We are looking for an enthusiastic, motivated Travel Advisor who specialises in Ski to join our client based in South West London. Our Client is one of the leaders in Travel with over 70 resorts across the world, including Luxury Villas & Chalets and cruise ships. JOB DESCRIPTION: Managing large amounts of inbound and outbound calls in a timely manner Maximise both direct and indirect sales, through an optimisation of your own performance in accordance with your objectives (budget) Ensure the highest level of customer service Contribute to the overall team productivity and sales development EXPERIENCE REQUIRED: Minimum 1 year experience of Call Centre sales with Ski Knowledge or Ski Travel Specialist experience Fluent English is essential SKILLS REQUIRED: Good communication skills and customer care skills (especially over the phone) Clear and friendly telephone voice Ability to work under pressure and meet targets Ability to multi-task and manage time effectively Self-motivated individual, persistent and demanding, open-minded with an entrepreneurial spirit and will be part of a team. THE PACKAGE: The salary for this position is £20,000 p.a. plus commission. The working hours are on a shift pattern. INTERESTED? Please follow the instructions to apply, attaching your CV. For further questions please contact the team on or
Dec 03, 2021
Full time
We are looking for an enthusiastic, motivated Travel Advisor who specialises in Ski to join our client based in South West London. Our Client is one of the leaders in Travel with over 70 resorts across the world, including Luxury Villas & Chalets and cruise ships. JOB DESCRIPTION: Managing large amounts of inbound and outbound calls in a timely manner Maximise both direct and indirect sales, through an optimisation of your own performance in accordance with your objectives (budget) Ensure the highest level of customer service Contribute to the overall team productivity and sales development EXPERIENCE REQUIRED: Minimum 1 year experience of Call Centre sales with Ski Knowledge or Ski Travel Specialist experience Fluent English is essential SKILLS REQUIRED: Good communication skills and customer care skills (especially over the phone) Clear and friendly telephone voice Ability to work under pressure and meet targets Ability to multi-task and manage time effectively Self-motivated individual, persistent and demanding, open-minded with an entrepreneurial spirit and will be part of a team. THE PACKAGE: The salary for this position is £20,000 p.a. plus commission. The working hours are on a shift pattern. INTERESTED? Please follow the instructions to apply, attaching your CV. For further questions please contact the team on or