Role: Global Reward, Wellbeing & Benefits Director Location: UK - This can be a UK remote position Role ID: Our vision is to create a safe and sustainable world. A key member of the Global People Leadership Team. A change agent with deep functional expertise in Reward, Benefits, Wellbeing & Pensions. Accountable for building and leading the Global Reward, Wellbeing & Pensions Centre of Excellence within the Ricardo People Function. Ensuring a data-driven approach to the provision of a competitive package of employee benefits and practices, plus fixed and variable salary components. A change agent with deep functional expertise in Reward & Pensions; driving process improvement, data utilisation and managing external partnerships, whilst playing a key part in the wider People transformation agenda. The role has the unique opportunity to shape the CoE (Centre of Excellence) globally during a period of growth and change, to define what a world-class function looks like, playing a key role in showcasing Ricardo plc as an employer of choice around the world. Key responsibilities Take overall accountability for developing and implementing a highly effective global Reward & Pensions function covering all aspects of compensation, benefits and wellbeing. Support the global People Function Transformation with specific accountability for leading the Global total reward, wellbeing & pensions agenda, enabling the transition to a new operating model, design and deployment of new Reward processes and ways of working. Build trusted relationships across the People function and the business, championing a culture of innovation, collaboration, and continuous improvement. Lead and develop a team of Compensation, Benefits and Wellbeing specialists, (or lead a service) with a commitment to excellence and best practice. Provide strategic subject matter expertise to matters pertaining to Reward; act in an advisory capacity to Group People Team & Organisation Director, People Director's, CFO, CEO & People Partners and other senior stakeholders. Conduct market reviews of employee benefits, with data-driven recommendations and approaches Drive increased rigour in the central management of regional benefits, ensuring an improved cycle of market-based review and renewals. Lead & manage the annual salary review (ASR) and bonus planning process, driving a best-practice approach to merit and variable awards, ensuring a seamless and accurate exercise. Conduct a review of variable pay mechanisms, recommending suitable approaches to bonus and sales and commission schemes. Support the business on the establishment of new regional corporate entities, working to establish market-appropriate employee offerings in new locations, delivering harmonization across the group where relevant. Partner with the Head of Talent to conduct equal pay audits, recommending corrective action as required across a range of demographics. Partner with the Internal Communications team to ensure appropriate levels of employee awareness and engagement on Reward matters. Work with third party suppliers for compensation and benefits benchmarking data; be the SME within the wider HR community to promote understanding of practices to support development/ growth of the business. Design and implement approaches to employee recognition. Partner with Global Mobility to drive a consistent approach to international assignments and relocations. Design and implement fit-for-purpose metrics, reports and HRIS capabilities. Partner with Digital Transformation on the deployment of new HCM system from a Reward perspective. Input and support on ad-hoc projects, including potential M&A due diligence and integration. Management of the Flexible benefits programme. Build trusted relationships across all levels across the organisation, demonstrating skill in collaborative working - skilfully partnering with business stakeholders and People Function colleagues. Lead, coordinate, motivate and develop diverse teams of individuals across multiple locations. Effectively establish, maintain and manage strong partnership relationships with all 3rd party suppliers. Provide mentorship, guidance and career development to team members and other colleagues within Ricardo. An inspirational role model that lives our values and understands the importance of driving the right culture to achieve business priorities. A business partner, team player and change agent. Key competencies and experience Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organised manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and - 's) performance reviews and career discussions. Extensive experience of working in Senior Reward roles in global organisations, successfully leading functions through transformation and change. Extensive experience across the full international compensation and benefitslandscape. Experience in applying the latest thinking and industry insights to challenge traditional ways of working and operational standards to improve employee experience. Extensive experience in working within a dynamic fast-paced environment, under pressure with frequentdeadlines. Extensive experience in partnering and influencing at a senior level C suite level. Fluency in English is a pre-requisite; another language is an advantage but not required. Experience working in consulting businesses and or engineering/scientific knowledge workers would be an advantage. Skills and behaviours A strong fit with Ricardo's culture; commercial, collaborative, low ego and non-hierarchal. Resilient and brave; able to make bold decisions with first class communication and relationship building skills and a good sense of humour. Always work collaboratively, actively seeking and responding to business input; engaging all key stakeholders; acting as an enabler/facilitator/coach to establish strong understanding, capability and commitment. Will 'think out of the box' - continually aware of latest trends in all aspects of the SME areas they are accountable to develop to enable the design and implementation of 'leading edge solutions' that energise and engages the business. Flexible and adaptable; will thrive in a changing environment, readily deal with ambiguity, cope with setbacks, and always seek solutions (rather than problems). Demonstrate a genuine interest in others; adapting your style to 'get the best outcome' from every situation/interaction, being aware, sensitive and respectful to different cultural needs. Energetic and dedicated, will do whatever it takes to get the job done, building strong and trusting relationships at all levels. A confident and articulate communicator with personal presence and gravitas, will effectively influence, engage and challenge to gain understanding and commitment for their agenda. Resilience, pragmatism, and solutions-focus when faced with ambiguity. A continuous improvement mindset and true knowledge of change management best practice. Desirable CIPD Level 7. Related Degree or post graduate Degree in relevant field. Working with Ricardo You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable. Work life balance . click apply for full job details
Apr 26, 2024
Full time
Role: Global Reward, Wellbeing & Benefits Director Location: UK - This can be a UK remote position Role ID: Our vision is to create a safe and sustainable world. A key member of the Global People Leadership Team. A change agent with deep functional expertise in Reward, Benefits, Wellbeing & Pensions. Accountable for building and leading the Global Reward, Wellbeing & Pensions Centre of Excellence within the Ricardo People Function. Ensuring a data-driven approach to the provision of a competitive package of employee benefits and practices, plus fixed and variable salary components. A change agent with deep functional expertise in Reward & Pensions; driving process improvement, data utilisation and managing external partnerships, whilst playing a key part in the wider People transformation agenda. The role has the unique opportunity to shape the CoE (Centre of Excellence) globally during a period of growth and change, to define what a world-class function looks like, playing a key role in showcasing Ricardo plc as an employer of choice around the world. Key responsibilities Take overall accountability for developing and implementing a highly effective global Reward & Pensions function covering all aspects of compensation, benefits and wellbeing. Support the global People Function Transformation with specific accountability for leading the Global total reward, wellbeing & pensions agenda, enabling the transition to a new operating model, design and deployment of new Reward processes and ways of working. Build trusted relationships across the People function and the business, championing a culture of innovation, collaboration, and continuous improvement. Lead and develop a team of Compensation, Benefits and Wellbeing specialists, (or lead a service) with a commitment to excellence and best practice. Provide strategic subject matter expertise to matters pertaining to Reward; act in an advisory capacity to Group People Team & Organisation Director, People Director's, CFO, CEO & People Partners and other senior stakeholders. Conduct market reviews of employee benefits, with data-driven recommendations and approaches Drive increased rigour in the central management of regional benefits, ensuring an improved cycle of market-based review and renewals. Lead & manage the annual salary review (ASR) and bonus planning process, driving a best-practice approach to merit and variable awards, ensuring a seamless and accurate exercise. Conduct a review of variable pay mechanisms, recommending suitable approaches to bonus and sales and commission schemes. Support the business on the establishment of new regional corporate entities, working to establish market-appropriate employee offerings in new locations, delivering harmonization across the group where relevant. Partner with the Head of Talent to conduct equal pay audits, recommending corrective action as required across a range of demographics. Partner with the Internal Communications team to ensure appropriate levels of employee awareness and engagement on Reward matters. Work with third party suppliers for compensation and benefits benchmarking data; be the SME within the wider HR community to promote understanding of practices to support development/ growth of the business. Design and implement approaches to employee recognition. Partner with Global Mobility to drive a consistent approach to international assignments and relocations. Design and implement fit-for-purpose metrics, reports and HRIS capabilities. Partner with Digital Transformation on the deployment of new HCM system from a Reward perspective. Input and support on ad-hoc projects, including potential M&A due diligence and integration. Management of the Flexible benefits programme. Build trusted relationships across all levels across the organisation, demonstrating skill in collaborative working - skilfully partnering with business stakeholders and People Function colleagues. Lead, coordinate, motivate and develop diverse teams of individuals across multiple locations. Effectively establish, maintain and manage strong partnership relationships with all 3rd party suppliers. Provide mentorship, guidance and career development to team members and other colleagues within Ricardo. An inspirational role model that lives our values and understands the importance of driving the right culture to achieve business priorities. A business partner, team player and change agent. Key competencies and experience Strategic Agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans. Directing Others - Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organised manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator. Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect. Drive for Results - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results. Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty. Self-Knowledge - Knows personal strengths, weaknesses, opportunities, and limits; seeks feedback; gains insights from mistakes; is open to criticism; isn't defensive; is receptive to talking about shortcomings; looks forward to balanced (+'s and - 's) performance reviews and career discussions. Extensive experience of working in Senior Reward roles in global organisations, successfully leading functions through transformation and change. Extensive experience across the full international compensation and benefitslandscape. Experience in applying the latest thinking and industry insights to challenge traditional ways of working and operational standards to improve employee experience. Extensive experience in working within a dynamic fast-paced environment, under pressure with frequentdeadlines. Extensive experience in partnering and influencing at a senior level C suite level. Fluency in English is a pre-requisite; another language is an advantage but not required. Experience working in consulting businesses and or engineering/scientific knowledge workers would be an advantage. Skills and behaviours A strong fit with Ricardo's culture; commercial, collaborative, low ego and non-hierarchal. Resilient and brave; able to make bold decisions with first class communication and relationship building skills and a good sense of humour. Always work collaboratively, actively seeking and responding to business input; engaging all key stakeholders; acting as an enabler/facilitator/coach to establish strong understanding, capability and commitment. Will 'think out of the box' - continually aware of latest trends in all aspects of the SME areas they are accountable to develop to enable the design and implementation of 'leading edge solutions' that energise and engages the business. Flexible and adaptable; will thrive in a changing environment, readily deal with ambiguity, cope with setbacks, and always seek solutions (rather than problems). Demonstrate a genuine interest in others; adapting your style to 'get the best outcome' from every situation/interaction, being aware, sensitive and respectful to different cultural needs. Energetic and dedicated, will do whatever it takes to get the job done, building strong and trusting relationships at all levels. A confident and articulate communicator with personal presence and gravitas, will effectively influence, engage and challenge to gain understanding and commitment for their agenda. Resilience, pragmatism, and solutions-focus when faced with ambiguity. A continuous improvement mindset and true knowledge of change management best practice. Desirable CIPD Level 7. Related Degree or post graduate Degree in relevant field. Working with Ricardo You will be warmly welcomed into our workplace where every voice matters. We are diverse thinkers and doers, coming together to create a culture of inclusion. We will support you to find your place. We will encourage you to use your passion and expertise to make a positive impact through the projects you work on. Your knowledge and desire to bring about change will be invaluable in helping deliver innovative solutions that support communities across the globe in becoming safer and more sustainable. Work life balance . click apply for full job details
Title: Commercial SME Insurance AdviserLocation: PooleSalary: Negotiable + Benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. The role of the Adviser is an important sales and advisory position and your role will primarily involve selling/offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within a specific company division. As the Adviser you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company's client base and assist with achievement of the company's new business targets. Success in the role will primarily be judged on your achievement of indicators along with adherence to company policies and procedures. As an Adviser you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives. Assisted by the Claims team to deliver a high level, quality customer experience you will ultimately be the part of the front line in terms of achieving customer expectation and managing the client relationship throughout the policy year. The day to day: Deal with nominated new & existing business insurance enquiries in a proactive manner Administration of clients insurance requirements on a daily basis in relation to renewals, midterm adjustments and new business enquiries, obtaining quotations and accounting procedures Review the demands and needs of assigned customers and advise on the most appropriate insurances to meet their demands and needs. Produce high quality Broking submission reports and broke risks to the Insurance market demonstrating effective negotiation skills. Ensure high quality client documentation is produced and provide to clients. Liaise with insurers and other third parties regarding client's insurance needs building effective business relationships. Provide technical support to colleagues on request. Maintain effective working relationships with colleagues assisting in achievement of overall company objectives Adhere to FCA regulations and requirements. What's on offer: Comparable and comprehensive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 1+ year general insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies Good customer service and negotiation skills Effective planning, administration and organisational skills Ability to work calmly under pressure Excellent oral and written communication skills with the ability to professionally represent the Company Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues. Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence
Apr 26, 2024
Full time
Title: Commercial SME Insurance AdviserLocation: PooleSalary: Negotiable + Benefits Overview: Alan & Thomas Insurance Brokers (part of Brown & Brown Europe) are an established Insurance Broker that consistently aim to deliver outstanding service to clients and an enjoyable working environment for our staff. The role of the Adviser is an important sales and advisory position and your role will primarily involve selling/offering and renewing contracts of insurance, either stand alone or as part of a portfolio, to clients within a specific company division. As the Adviser you will manage an existing book of business but will also be expected to assist with new enquiries to expand the Company's client base and assist with achievement of the company's new business targets. Success in the role will primarily be judged on your achievement of indicators along with adherence to company policies and procedures. As an Adviser you will need to deliver effective, quality advice and efficient customer service combined with a commitment to own professional development. Key will be an ability for you to work cooperatively and efficiently with all colleagues both within the Broking and Service areas to ensure effective achievement of overall objectives. Assisted by the Claims team to deliver a high level, quality customer experience you will ultimately be the part of the front line in terms of achieving customer expectation and managing the client relationship throughout the policy year. The day to day: Deal with nominated new & existing business insurance enquiries in a proactive manner Administration of clients insurance requirements on a daily basis in relation to renewals, midterm adjustments and new business enquiries, obtaining quotations and accounting procedures Review the demands and needs of assigned customers and advise on the most appropriate insurances to meet their demands and needs. Produce high quality Broking submission reports and broke risks to the Insurance market demonstrating effective negotiation skills. Ensure high quality client documentation is produced and provide to clients. Liaise with insurers and other third parties regarding client's insurance needs building effective business relationships. Provide technical support to colleagues on request. Maintain effective working relationships with colleagues assisting in achievement of overall company objectives Adhere to FCA regulations and requirements. What's on offer: Comparable and comprehensive salary package & benefits Joint Pension contribution scheme Salary Sacrifice options including dental and healthcare Discounts site for restaurants, cinema, retailers Cycle to work scheme Health & Wellbeing programme Casual dress code in office Performance related bonus Annual leave that rises with length of service Your Experience: Requirement of at least 1+ year general insurance experience either broking or underwriting Ability to handle new business enquiries, renewals and mid term adjustments of insurance policies Good customer service and negotiation skills Effective planning, administration and organisational skills Ability to work calmly under pressure Excellent oral and written communication skills with the ability to professionally represent the Company Ability to build successful, mutually beneficial business relationships with all stakeholders, i.e. prospects / clients / insurers / colleagues. Acturis insurance broking software knowledge is an advantage Commitment to progress towards Cert CII Possession of a full driving licence
Insurance Sales Advisor - Competitive Salary - Torquay, Devon The Role Riviera Insurance Services Limited are looking for a proactive person to join our diverse and friendly team. Your responsibilities include working both individually and part of a team, focusing on securing new business, servicing our existing clients, and renewing their policies. This is an exciting opportunity for a driven, hardworking, and dynamic individual who thrives under pressure and is looking for a new career with the opportunity for future progression. Key Responsibilities: As an insurance advisor your focus, will include, but is not limited to: Handling enquiries professionally via phone, letter, or email. Managing workloads efficiently to ensure impeccable service levels are maintained. Conduct "fact finding" reviews to establish clients' demands and needs. Accurately present information gathered to insurers for comprehensive and competitive rates. Adhere to company procedures and maintain regulatory standards. Present quotations to clients, recommending the most suitable product to meet their needs. Consistently achieve agreed KPI's & Objectives set by the Department Head. Identify cross-selling and up-selling opportunities. Contribute to lead generation and respond to enquiries in a timely manner. Issue policy documentation, update records, and handle mid-term adjustments and claims. Proactively manage renewals and generate renewal documentation. To be professional when interacting with your peer group, senior management, customers, and all external parties, always displaying appropriate behaviours. The Company Riviera Insurance Group specialises in business, taxi and personal insurance policies serving the whole of the UK. Based in Torquay we have taken our name from the stunning coastline of Torbay's English Riviera. From humble beginnings in a shared office space employing just 2 people in 2016, Riviera Insurance group now employs a team of over 70 advisors across five different insurance brands. Annually we service over 16,000 policyholders and write over 18 million pounds in insurance premiums, whilst continuing to deliver exceptional customer service, and we are extremely proud of our high google ratings currently at 4.8 out of 5 stars. At our very core, we are a business with integrity, where customer service is ingrained in our culture. Benefits 22 Days holiday, in addition to Bank Holidays. Employee Assistance Programme. Working hours are Monday to Friday, 9.00am -5.30pm. Comprehensive induction and training plan. Regular employee staff socials and incentives. Annual Appraisals and salary reviews. Generous and achievable bonus structure. The Person As an Insurance Sales Advisor, we are looking for like-minded individuals with the following key skills and attributes: Excellent communication skills. Strong sales skills. Passion for Customer Service. Work well individually and as part of a team leading by example. Ability to work under pressure and effectively organise workloads. Whilst experience is advantageous it is not essential. If you are keen on joining this exciting, forward-thinking company please click apply to explore this opportunity further. JBRP1_UKTJ
Apr 23, 2024
Full time
Insurance Sales Advisor - Competitive Salary - Torquay, Devon The Role Riviera Insurance Services Limited are looking for a proactive person to join our diverse and friendly team. Your responsibilities include working both individually and part of a team, focusing on securing new business, servicing our existing clients, and renewing their policies. This is an exciting opportunity for a driven, hardworking, and dynamic individual who thrives under pressure and is looking for a new career with the opportunity for future progression. Key Responsibilities: As an insurance advisor your focus, will include, but is not limited to: Handling enquiries professionally via phone, letter, or email. Managing workloads efficiently to ensure impeccable service levels are maintained. Conduct "fact finding" reviews to establish clients' demands and needs. Accurately present information gathered to insurers for comprehensive and competitive rates. Adhere to company procedures and maintain regulatory standards. Present quotations to clients, recommending the most suitable product to meet their needs. Consistently achieve agreed KPI's & Objectives set by the Department Head. Identify cross-selling and up-selling opportunities. Contribute to lead generation and respond to enquiries in a timely manner. Issue policy documentation, update records, and handle mid-term adjustments and claims. Proactively manage renewals and generate renewal documentation. To be professional when interacting with your peer group, senior management, customers, and all external parties, always displaying appropriate behaviours. The Company Riviera Insurance Group specialises in business, taxi and personal insurance policies serving the whole of the UK. Based in Torquay we have taken our name from the stunning coastline of Torbay's English Riviera. From humble beginnings in a shared office space employing just 2 people in 2016, Riviera Insurance group now employs a team of over 70 advisors across five different insurance brands. Annually we service over 16,000 policyholders and write over 18 million pounds in insurance premiums, whilst continuing to deliver exceptional customer service, and we are extremely proud of our high google ratings currently at 4.8 out of 5 stars. At our very core, we are a business with integrity, where customer service is ingrained in our culture. Benefits 22 Days holiday, in addition to Bank Holidays. Employee Assistance Programme. Working hours are Monday to Friday, 9.00am -5.30pm. Comprehensive induction and training plan. Regular employee staff socials and incentives. Annual Appraisals and salary reviews. Generous and achievable bonus structure. The Person As an Insurance Sales Advisor, we are looking for like-minded individuals with the following key skills and attributes: Excellent communication skills. Strong sales skills. Passion for Customer Service. Work well individually and as part of a team leading by example. Ability to work under pressure and effectively organise workloads. Whilst experience is advantageous it is not essential. If you are keen on joining this exciting, forward-thinking company please click apply to explore this opportunity further. JBRP1_UKTJ
Renewals Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint a Renewals Advisor, to help the team ensure workloads remain balanced and clients receive the excellent service levels they are used to. This role is designed to assist client with day to day requirements (MTA's, document queries, SME renewal reviews) along with general customer service duties. The team will also assist in your career development over the next few years by providing further training, development and the opportunity to look after clients on an end to end basis once you're up and running on the Handling side. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues What's on offer: A highly passionate and motivated team that look after each other as well as their clients A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon renewal rates. About you: You'll ideally have 2+ years' experience within an Account Handling role covering Commercial Motor Fleet and associated lines (Motor Fleet, Employers Liability, Public Liability, Motor Fleet) Other strong sales or customer service experience may also be considered Ideally, you'll be Cert CII Qualified or looking to work towards that qualification Previous experience with Acturis is highly beneficial Able to interpret policy wordings and draw accurate conclusions For more information please apply online or contact Daniel Hurley.
Apr 22, 2024
Full time
Renewals Advisor Location: Segensworth (On-Site) Package: Salary Negotiable, Monthly Bonus + Benefits Insync Insurance, part of Brown & Brown UK Europe, are one of the UK's fastest growing insurance providers, offering comprehensive cover for SME's & the self-employed across the UK. As part of their ongoing commitment to looking after their clients and team they are looking to appoint a Renewals Advisor, to help the team ensure workloads remain balanced and clients receive the excellent service levels they are used to. This role is designed to assist client with day to day requirements (MTA's, document queries, SME renewal reviews) along with general customer service duties. The team will also assist in your career development over the next few years by providing further training, development and the opportunity to look after clients on an end to end basis once you're up and running on the Handling side. The day to day: Assisting clients on renewals, new business quotations, managing relationships with key stakeholders and delivering outstanding service to them Working with clients to expand and develop their coverage to ensure they have the right cover Liaising with the broking and support team to ensure all documentation is accurate Actively negotiating with Underwriters as required to secure the best terms Working in a compliant and timely manner on all cases. Ensuring Retention targets are achieved. Working with the regional management team to achieve business objectives and support with the development of colleagues What's on offer: A highly passionate and motivated team that look after each other as well as their clients A negotiable basic salary with all the normal benefits (Holiday, Pension, Death in Service) and monthly bonus, which is based upon renewal rates. About you: You'll ideally have 2+ years' experience within an Account Handling role covering Commercial Motor Fleet and associated lines (Motor Fleet, Employers Liability, Public Liability, Motor Fleet) Other strong sales or customer service experience may also be considered Ideally, you'll be Cert CII Qualified or looking to work towards that qualification Previous experience with Acturis is highly beneficial Able to interpret policy wordings and draw accurate conclusions For more information please apply online or contact Daniel Hurley.
Based a short drive from Central Glastonbury, our client, with an excellent reputation, providing some of the best Customer Services in the UK. Our client is also Multi-Award-Winning'- 'Which Magazine Winners' - 2014 to 2021' are Defaqto5* rated for this service nationally, every year. The successful applicant will speak to the local community by offering all types of Financial Services including Home & Car Insurance Policies. (All with full training). FCA knowledge is preferable. This is a Customer Service (and some) Sales role, Cross-Selling and Up-Selling various products, (no cold calling) you also will have support from our clients' database, working within a team, concerning Renewals of Car Insurance & Home Insurance, Administration - Mid-Term Adjustments. Our client is established in the local area for many years. You will also be involved in day-to-day administrative duties & speak with Customers, to offer our client's wide range of Financial Products. This role may suit a new Graduate or someone who is seeking a new career within Insurance and Financial Service who have a clear career structure/path from the day to arrive! You will have a positive & friendly telephone manner in order to carry out any sales tasks and be very customer focused with an excellent telephone manner. This is a Monday-Friday position, hours 9-5 pm. (This is not a call centre environment). The successful applicant will be trained and fully supported from the first day you arrive! Make no mistake, this is a long-term career opportunity!
Feb 25, 2022
Full time
Based a short drive from Central Glastonbury, our client, with an excellent reputation, providing some of the best Customer Services in the UK. Our client is also Multi-Award-Winning'- 'Which Magazine Winners' - 2014 to 2021' are Defaqto5* rated for this service nationally, every year. The successful applicant will speak to the local community by offering all types of Financial Services including Home & Car Insurance Policies. (All with full training). FCA knowledge is preferable. This is a Customer Service (and some) Sales role, Cross-Selling and Up-Selling various products, (no cold calling) you also will have support from our clients' database, working within a team, concerning Renewals of Car Insurance & Home Insurance, Administration - Mid-Term Adjustments. Our client is established in the local area for many years. You will also be involved in day-to-day administrative duties & speak with Customers, to offer our client's wide range of Financial Products. This role may suit a new Graduate or someone who is seeking a new career within Insurance and Financial Service who have a clear career structure/path from the day to arrive! You will have a positive & friendly telephone manner in order to carry out any sales tasks and be very customer focused with an excellent telephone manner. This is a Monday-Friday position, hours 9-5 pm. (This is not a call centre environment). The successful applicant will be trained and fully supported from the first day you arrive! Make no mistake, this is a long-term career opportunity!
Job Title - Client Advisor / Account Handler Contract - Permanent Salary - £ - £25,000 Location - Leeds Are you working in Personal Lines or Commercial and looking to step up your career? Are you a natural at building relationships? Do you thrive on customer satisfaction? Are you tenacious, interested in businesses, and get a buzz from working with processes? If you answered yes we have the perfect role for you! We have a fantastic opportunity to join our Commercial Team as a Client Advisor, this is the perfect role for an individual with ambitions to build a career within the insurance industry, working for the market leaders. The role: Account Handler/Client Advisor The Client Advisor (Account Handler) will be responsible for servicing their own dedicated book of clients which will involve managing renewals, invoicing and managing the collection of client payments, producing new quotes, upselling/cross selling additional products, mid-term adjustments and generally handling any queries that come through from their dedicated client base in a quick and professional manner ensuring client satisfaction throughout. What can you expect? You will work in a busy office with a team dedicated to client satisfaction. You will get in-depth on the job training and learn about insurance, insurance broking as well as building relationships within the business and outside with our partners. This role will be initially remote however it will migrate to a mixed remote/office based position offering you the opportunity and flexibility to work within a specialized team from the comfort of your own home. What's in it for you? We offer competitive salaries and comprehensive benefits. We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities. We will rely on you to: Help prepare, and implement business plans and goals. Work on building long term relationships with key client decision makers and stay abreast of key changes within the client's organisation. Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards. Recognise and document revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources. Ensure timely completion of renewals and mid-term adjustments Identify and document successful account retention and defence strategies to ensure business is retained. Where appropriate provide support to the client &/or claims teams in dealing with client claims. Develop meaningful working relationships with insurers through regular contact and liaison to better serve clients. Possesses a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments to better advise professional colleagues and clients What you need to have: Previous experience within an Insurance role or Customer service role or a sales role Ability to remain calm under pressure and be able to work flexibly when required Excellent organisational skills with the ability to manage multiple enquiries simultaneously Fully Competent in Microsoft Office Products Strong literacy, numeracy, administration and organisational skills Good written and oral communication skills What makes you stand out: Insurance background (Personal Lines or Commercial) Insurance Systems Knowledge (Acturis Ideal) Cert CII For extra information please contact:- London: Email:
Jan 04, 2022
Full time
Job Title - Client Advisor / Account Handler Contract - Permanent Salary - £ - £25,000 Location - Leeds Are you working in Personal Lines or Commercial and looking to step up your career? Are you a natural at building relationships? Do you thrive on customer satisfaction? Are you tenacious, interested in businesses, and get a buzz from working with processes? If you answered yes we have the perfect role for you! We have a fantastic opportunity to join our Commercial Team as a Client Advisor, this is the perfect role for an individual with ambitions to build a career within the insurance industry, working for the market leaders. The role: Account Handler/Client Advisor The Client Advisor (Account Handler) will be responsible for servicing their own dedicated book of clients which will involve managing renewals, invoicing and managing the collection of client payments, producing new quotes, upselling/cross selling additional products, mid-term adjustments and generally handling any queries that come through from their dedicated client base in a quick and professional manner ensuring client satisfaction throughout. What can you expect? You will work in a busy office with a team dedicated to client satisfaction. You will get in-depth on the job training and learn about insurance, insurance broking as well as building relationships within the business and outside with our partners. This role will be initially remote however it will migrate to a mixed remote/office based position offering you the opportunity and flexibility to work within a specialized team from the comfort of your own home. What's in it for you? We offer competitive salaries and comprehensive benefits. We also support programmes including: health & welfare, tuition assistance, pension, employee assistance program, career mobility, employee network groups and volunteer opportunities. We will rely on you to: Help prepare, and implement business plans and goals. Work on building long term relationships with key client decision makers and stay abreast of key changes within the client's organisation. Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards. Recognise and document revenue generation, growth and other opportunities by actively developing additional business from existing portfolio and other sources. Ensure timely completion of renewals and mid-term adjustments Identify and document successful account retention and defence strategies to ensure business is retained. Where appropriate provide support to the client &/or claims teams in dealing with client claims. Develop meaningful working relationships with insurers through regular contact and liaison to better serve clients. Possesses a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments to better advise professional colleagues and clients What you need to have: Previous experience within an Insurance role or Customer service role or a sales role Ability to remain calm under pressure and be able to work flexibly when required Excellent organisational skills with the ability to manage multiple enquiries simultaneously Fully Competent in Microsoft Office Products Strong literacy, numeracy, administration and organisational skills Good written and oral communication skills What makes you stand out: Insurance background (Personal Lines or Commercial) Insurance Systems Knowledge (Acturis Ideal) Cert CII For extra information please contact:- London: Email: