Supporter Care Officer Job Title: Supporter Care Officer Type of charity: Animal charity Contract length: Permanent Location: North West London Hours per week: 35, hybrid working with a minimum of two days in the office Salary: £26-29k depending on experience Closing date for applications: Wednesday 8th May 2024 at midnight, interested applicants are encouraged to apply early. Interview dates: We will be conducting first round interviews via Teams w/c 13th May, followed by 2nd round interviews in person w/c 20th May . We will be contacting successful applications by COP Friday 24th May. As a Supporter Care Officer, you'll play a vital role in the Fundraising Team, ensuring excellent customer experiences for our valued supporters. This role involves managing the in-house supporter care function, which includes processing all incoming mail and phone donations, thanking of donations, database updates, and response handling of all supporter enquiries. You'll be instrumental in nurturing lasting relationships that enhance supporter engagement and drive future income to support our mission. We need a dynamic individual with experience in managing multiple enquiries, strong organisational skills and a track record of cultivating effective relationships with varied audiences. You will excel in providing timely and warm communications that leave supporters feeling appreciated and valued. This role requires a strong multitasker who consistently meets deadlines. We are looking for someone who shares the charities ambitions to grow income significantly over the coming years, and face into challenges and opportunities along the way. The post holder will be joining the charity at an exciting time. Ambitious plans are in development to raise the charities profile and deliver their strategic objectives over the coming years so they can broaden reach and deepen impact for dogs, cats, pet owners and communities. Generally, you will: Accurately process all incoming postal and phone donations, and deliver prompt thank you letters that make donors feel valued and appreciated. Provide regular reporting for individual giving income across multiple channels. Manage the renewals process to retain individual donors participating in their sponsorship and membership programmes. Maintain accurate donor records and interactions in their CRM system, Raisers Edge. Manage and respond to all incoming supporter communication by email, phone, letter, and other channels, ensuring each interaction is addressed promptly and with a warm and personalised approach. Ensure that existing and prospective donors feel appreciated, valued, and inspired to continue supporting the charity. To be successful in this role, you will: Have a proven and successful track record of delivering excellent customer experiences. Have experience processing donations, handling supporter requests and juggling multiple projects. Have demonstrable ability to be polite and tactful when dealing with donors, including when handling complaints. Be organised: able to multitask and prioritise workload, including organising and planning daily and weekly activities to meet deadlines. Be positive and enthusiastic: willing to go above and beyond at key times. If you share our passion for helping animals in need and thrive in a collaborative, proactive environment, we want to hear from you! Join us on our mission to make the world a better place for dogs, cats, pet owners, and communities. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
Apr 29, 2024
Full time
Supporter Care Officer Job Title: Supporter Care Officer Type of charity: Animal charity Contract length: Permanent Location: North West London Hours per week: 35, hybrid working with a minimum of two days in the office Salary: £26-29k depending on experience Closing date for applications: Wednesday 8th May 2024 at midnight, interested applicants are encouraged to apply early. Interview dates: We will be conducting first round interviews via Teams w/c 13th May, followed by 2nd round interviews in person w/c 20th May . We will be contacting successful applications by COP Friday 24th May. As a Supporter Care Officer, you'll play a vital role in the Fundraising Team, ensuring excellent customer experiences for our valued supporters. This role involves managing the in-house supporter care function, which includes processing all incoming mail and phone donations, thanking of donations, database updates, and response handling of all supporter enquiries. You'll be instrumental in nurturing lasting relationships that enhance supporter engagement and drive future income to support our mission. We need a dynamic individual with experience in managing multiple enquiries, strong organisational skills and a track record of cultivating effective relationships with varied audiences. You will excel in providing timely and warm communications that leave supporters feeling appreciated and valued. This role requires a strong multitasker who consistently meets deadlines. We are looking for someone who shares the charities ambitions to grow income significantly over the coming years, and face into challenges and opportunities along the way. The post holder will be joining the charity at an exciting time. Ambitious plans are in development to raise the charities profile and deliver their strategic objectives over the coming years so they can broaden reach and deepen impact for dogs, cats, pet owners and communities. Generally, you will: Accurately process all incoming postal and phone donations, and deliver prompt thank you letters that make donors feel valued and appreciated. Provide regular reporting for individual giving income across multiple channels. Manage the renewals process to retain individual donors participating in their sponsorship and membership programmes. Maintain accurate donor records and interactions in their CRM system, Raisers Edge. Manage and respond to all incoming supporter communication by email, phone, letter, and other channels, ensuring each interaction is addressed promptly and with a warm and personalised approach. Ensure that existing and prospective donors feel appreciated, valued, and inspired to continue supporting the charity. To be successful in this role, you will: Have a proven and successful track record of delivering excellent customer experiences. Have experience processing donations, handling supporter requests and juggling multiple projects. Have demonstrable ability to be polite and tactful when dealing with donors, including when handling complaints. Be organised: able to multitask and prioritise workload, including organising and planning daily and weekly activities to meet deadlines. Be positive and enthusiastic: willing to go above and beyond at key times. If you share our passion for helping animals in need and thrive in a collaborative, proactive environment, we want to hear from you! Join us on our mission to make the world a better place for dogs, cats, pet owners, and communities. Love Success is a top recruitment agency based in London, dedicated to connecting exceptional administrative and office support staff with the leading businesses across London and the UK. Whether you're a candidate seeking Personal Assistant roles in London or an employer looking to hire administrative and office support staff, our agency provides high-quality recruitment services tailored to your needs. At Love Success, we champion diversity, equity, and inclusion, embedding these values into every aspect of our operations. Our unwavering commitment to these principles is evident in our recruitment practices and our comprehensive training and development programs. We partner with organisations that share our dedication to fostering diverse and inclusive workplaces, where individuals can be their true selves in the workplace. Together, we strive to promote equality and create opportunities for all. Love Success is proud to serve as an Employment Agency for this vacancy.
Merry-go-round shop (32-36 Nithsdale Road, G41 2AN) or hub (Shawlands Arcade, 108 Kilmarnock Road with option to work from home. (Hybrid) Closing10th May 2024 Advertised from 22nd April 2024 30-37 hours per week - specify your preference in your application. Duration: 12 months Role About Us Merry-go-round Glasgow is a charity in the Southside. We support local families with high quality, low cost children's goods and through inclusive events and workshops. We have a boutique style charity shop in Strathbungo selling everything baby, run an events programme, and also work with over 120 agencies across the city to provide free packs of goods to families in need. We have a staff team of 14 and are an inclusive andsupportive employer. We are the winner of the Environmental Social Enterprise award in Scotland and the UK. We are a highly aspirationalorganisation creating huge local impact. Having recently doubled the size of our shop we are passionate aboutexceeding expectations and our goal of being a one-stop shop and the first choice for parents in Glasgow. The Role The General Manager is a key leadership role entrusted in guiding the organisation, and driving momentum to achievesustainability and growth. They play a central role in coordinating and managing all activity in theorganisation. Reporting directly to the board of directors, the postholder is responsible for providing insightand strategic direction across all areas of the business. The General Manager will motivate teams and ensure all have clarity on the vision and strategic path. The role iscrucial in creating consistency and efficiency across all areas of the organisation. The post will directlymanage the Retail supervisor, Operations manager, Events coordinator and the Community Engagement Officer. Thekey objective is to coach and develop all team members to deliver on outcomes. They will play a pivotal role intranslating the board's vision and strategy into actionable plans, driving them forward with enthusiasm.Additionally, they will lead by example in fostering a positive working culture and setting the standard forexcellence. The post holder will be extremely organised, self-motivated, able to drive their own workload, able to workindependently with enthusiasm to succeed and have a very ambitious vision. Application notes Please ONLY submit applications (CV and cover letter explaining how you meet the necessary criteria and preferredhours) to: Could you help grow our income from Charitable Trusts and Foundations and make a lasting difference to the lives ofthe babies, children, young people and families we support? You will be joining one of Scotland's leading charities, where you will develop new and effective fundraisingpropositions to ensure we provide the best hospital experience possible. We fund a variety of child and family services, innovative medical equipment, research and enhancements, giving youthe opportunity to seek funds for a diverse range of projects. Do you have a passion for developing funding opportunities to make a difference? Are you a natural leader who isskilled in managing a team who play an important part in organisational success? If so, we have a greatopportunity for you to join Quarriers as Head of Business Development & Grants. Your new opportunity Quarriers have a rare and exciting opportunity for a Head of Business Development & Grants to work in partnershipwith our Associate Directors and Operational Managers to identify opportunities and develop new and existingservices. You will manage and work closely with the Business Development & Grants team leading andimplementing development strategies to support growth and funding for the overall organisation. You will play akey part in liaising with internal and external stakeholders and overseeing tender and funding opportunitiesincluding submissions. As the Head of Business Development & Grants you will closely monitor and track potential tender opportunitiesincluding managing a portfolio of grants and funding aligned with department income and expenditure againstbudget and set targeted income. This is a full-time permanent role working 35 hours per week (Monday - Friday) in line with our agile working policy,which blends home-working with office time and service visits. What you will need to bring to the role Proven experience and understanding of implementing and managing business development strategies ideally withinthe social care/healthcare sector. An understanding of social care/healthcare servicedesign. Skills in managing risk and business development with an understanding of the Grant fundinglandscape and innovative practice. Excellent IT knowledge and experience in using databasesystems. Extensive knowledge and experience at a senior level in a complexorganisation. Excellent written and verbal communication and organisational skills to support strictdeadlines and work in partnership with internal and external stakeholders. Previous experience ofmanaging a team and delivering positive results. Driving licence is essential What's in it for you? Substantial holiday entitlement. Generous workplace pension. Family-friendly working policiesand procedures. Life Assurance. Wider benefits including our Employee Assistance Programme, freephysiotherapy & occupational health support. Quarriers have Investors in People Platinum accreditation and are a Scottish Living Wage Employer About Us Quarriers is one of Scotland's leading social care charities. We provide practical care and support for vulnerablechildren, adults and families who face extremely challenging circumstances. We challenge poverty and inequalityof opportunity to bring about positive changes in people's lives. Are you a brilliant bid writer, with a passion for improving children's lives? Are you looking for that nextopportunity to work for an inspirational cause? If this is you, then Children 1st is where you belong! If you want to work within a creative, dynamic, and passionate team, where you will further grow and develop thenjoin us as our new Senior Bid Writer. The role will be exciting, fast-paced and challenging. You will be key to securing high level funding from statutory sources that will grow our reach and help support morechildren and families in Scotland. With opportunity to try new ways of engaging and inspiring supporters youwill be creative, collaborative, inclusive and willing to work alongside our brilliant leaders to achieve ourkey strategic priorities and goals. Children 1st is an incredible charity full of people who love what they do and the difference they make. This is anexciting and unique opportunity to join us and play a critical part in transforming the lives of children andfamilies in Scotland. At Children 1st our ambition is for every child in Scotland to be safe, loved and well, together with their family.As a charity we offer emotional; and practical support and financial advice to help families to put childrenfirst and we campaign to uphold the rights of every child. About the role This role requires an excellent candidate to produce high quality bids, applications and tenders which communicateour unique approach to working with Scotland's vulnerable children, young people and families and which captureour outcome focused delivery models with clarity and conviction. High quality stewardship of our existing supporters will be one of the key responsibilities, alongside managing adynamic team of fundraisers, and developing new income streams. About you We are looking for the right candidate to take our team to the next level. You will need to demonstrate ability tobuild strong relationships internally and externally to secure long term sustainable income. You will: • Be passionate about our work and able to convey that to a range of audiences • Can work collaboratively with stakeholders at all levels • Have success in delivering significant large gifts from funders • Be innovative in developing new approaches to funders Renfrewshire with flexible working available (On site) Closing8th May 2024 About Us Home-Start Renfrewshire and Inverclyde (HSRI) is a registered charity providing volunteer led, family centred,non-judgmental support to families with at least one child aged under five. As a valued colleague joining our compassionate and forward-thinking team, you will be part of our vision of walkingalongside families, offering early help, empowering families to build on existing strengths, to achieve betterwellbeing outcomes for themselves and their children. Main Responsibilities: Receiving referrals and assessing needs of families Introducing families to appropriatesupport Matching and introducing volunteers tofamilies Providing support, supervision and on-going training opportunities forvolunteers Undertaking designated responsibilities to safeguard children's welfare Ensuringequality of opportunity, fairness, inclusion and diversity in all aspects of our work Complying with thescheme's administration, monitoring and financial systems Ensuring appropriate liaison with referrersand other professionals Contributing to and supporting the development of the Home-Startnetwork Next Steps . click apply for full job details
Apr 26, 2024
Full time
Merry-go-round shop (32-36 Nithsdale Road, G41 2AN) or hub (Shawlands Arcade, 108 Kilmarnock Road with option to work from home. (Hybrid) Closing10th May 2024 Advertised from 22nd April 2024 30-37 hours per week - specify your preference in your application. Duration: 12 months Role About Us Merry-go-round Glasgow is a charity in the Southside. We support local families with high quality, low cost children's goods and through inclusive events and workshops. We have a boutique style charity shop in Strathbungo selling everything baby, run an events programme, and also work with over 120 agencies across the city to provide free packs of goods to families in need. We have a staff team of 14 and are an inclusive andsupportive employer. We are the winner of the Environmental Social Enterprise award in Scotland and the UK. We are a highly aspirationalorganisation creating huge local impact. Having recently doubled the size of our shop we are passionate aboutexceeding expectations and our goal of being a one-stop shop and the first choice for parents in Glasgow. The Role The General Manager is a key leadership role entrusted in guiding the organisation, and driving momentum to achievesustainability and growth. They play a central role in coordinating and managing all activity in theorganisation. Reporting directly to the board of directors, the postholder is responsible for providing insightand strategic direction across all areas of the business. The General Manager will motivate teams and ensure all have clarity on the vision and strategic path. The role iscrucial in creating consistency and efficiency across all areas of the organisation. The post will directlymanage the Retail supervisor, Operations manager, Events coordinator and the Community Engagement Officer. Thekey objective is to coach and develop all team members to deliver on outcomes. They will play a pivotal role intranslating the board's vision and strategy into actionable plans, driving them forward with enthusiasm.Additionally, they will lead by example in fostering a positive working culture and setting the standard forexcellence. The post holder will be extremely organised, self-motivated, able to drive their own workload, able to workindependently with enthusiasm to succeed and have a very ambitious vision. Application notes Please ONLY submit applications (CV and cover letter explaining how you meet the necessary criteria and preferredhours) to: Could you help grow our income from Charitable Trusts and Foundations and make a lasting difference to the lives ofthe babies, children, young people and families we support? You will be joining one of Scotland's leading charities, where you will develop new and effective fundraisingpropositions to ensure we provide the best hospital experience possible. We fund a variety of child and family services, innovative medical equipment, research and enhancements, giving youthe opportunity to seek funds for a diverse range of projects. Do you have a passion for developing funding opportunities to make a difference? Are you a natural leader who isskilled in managing a team who play an important part in organisational success? If so, we have a greatopportunity for you to join Quarriers as Head of Business Development & Grants. Your new opportunity Quarriers have a rare and exciting opportunity for a Head of Business Development & Grants to work in partnershipwith our Associate Directors and Operational Managers to identify opportunities and develop new and existingservices. You will manage and work closely with the Business Development & Grants team leading andimplementing development strategies to support growth and funding for the overall organisation. You will play akey part in liaising with internal and external stakeholders and overseeing tender and funding opportunitiesincluding submissions. As the Head of Business Development & Grants you will closely monitor and track potential tender opportunitiesincluding managing a portfolio of grants and funding aligned with department income and expenditure againstbudget and set targeted income. This is a full-time permanent role working 35 hours per week (Monday - Friday) in line with our agile working policy,which blends home-working with office time and service visits. What you will need to bring to the role Proven experience and understanding of implementing and managing business development strategies ideally withinthe social care/healthcare sector. An understanding of social care/healthcare servicedesign. Skills in managing risk and business development with an understanding of the Grant fundinglandscape and innovative practice. Excellent IT knowledge and experience in using databasesystems. Extensive knowledge and experience at a senior level in a complexorganisation. Excellent written and verbal communication and organisational skills to support strictdeadlines and work in partnership with internal and external stakeholders. Previous experience ofmanaging a team and delivering positive results. Driving licence is essential What's in it for you? Substantial holiday entitlement. Generous workplace pension. Family-friendly working policiesand procedures. Life Assurance. Wider benefits including our Employee Assistance Programme, freephysiotherapy & occupational health support. Quarriers have Investors in People Platinum accreditation and are a Scottish Living Wage Employer About Us Quarriers is one of Scotland's leading social care charities. We provide practical care and support for vulnerablechildren, adults and families who face extremely challenging circumstances. We challenge poverty and inequalityof opportunity to bring about positive changes in people's lives. Are you a brilliant bid writer, with a passion for improving children's lives? Are you looking for that nextopportunity to work for an inspirational cause? If this is you, then Children 1st is where you belong! If you want to work within a creative, dynamic, and passionate team, where you will further grow and develop thenjoin us as our new Senior Bid Writer. The role will be exciting, fast-paced and challenging. You will be key to securing high level funding from statutory sources that will grow our reach and help support morechildren and families in Scotland. With opportunity to try new ways of engaging and inspiring supporters youwill be creative, collaborative, inclusive and willing to work alongside our brilliant leaders to achieve ourkey strategic priorities and goals. Children 1st is an incredible charity full of people who love what they do and the difference they make. This is anexciting and unique opportunity to join us and play a critical part in transforming the lives of children andfamilies in Scotland. At Children 1st our ambition is for every child in Scotland to be safe, loved and well, together with their family.As a charity we offer emotional; and practical support and financial advice to help families to put childrenfirst and we campaign to uphold the rights of every child. About the role This role requires an excellent candidate to produce high quality bids, applications and tenders which communicateour unique approach to working with Scotland's vulnerable children, young people and families and which captureour outcome focused delivery models with clarity and conviction. High quality stewardship of our existing supporters will be one of the key responsibilities, alongside managing adynamic team of fundraisers, and developing new income streams. About you We are looking for the right candidate to take our team to the next level. You will need to demonstrate ability tobuild strong relationships internally and externally to secure long term sustainable income. You will: • Be passionate about our work and able to convey that to a range of audiences • Can work collaboratively with stakeholders at all levels • Have success in delivering significant large gifts from funders • Be innovative in developing new approaches to funders Renfrewshire with flexible working available (On site) Closing8th May 2024 About Us Home-Start Renfrewshire and Inverclyde (HSRI) is a registered charity providing volunteer led, family centred,non-judgmental support to families with at least one child aged under five. As a valued colleague joining our compassionate and forward-thinking team, you will be part of our vision of walkingalongside families, offering early help, empowering families to build on existing strengths, to achieve betterwellbeing outcomes for themselves and their children. Main Responsibilities: Receiving referrals and assessing needs of families Introducing families to appropriatesupport Matching and introducing volunteers tofamilies Providing support, supervision and on-going training opportunities forvolunteers Undertaking designated responsibilities to safeguard children's welfare Ensuringequality of opportunity, fairness, inclusion and diversity in all aspects of our work Complying with thescheme's administration, monitoring and financial systems Ensuring appropriate liaison with referrersand other professionals Contributing to and supporting the development of the Home-Startnetwork Next Steps . click apply for full job details
Who we are: The Community Foundation for Surrey brings together local donors and those acting to provide positive solutions in our communities for local people and disadvantaged individuals. We offer an excellent working environment in a culture that is genuinely supportive, consultative and flexible. We believe in promoting talent from within the organisation and ensure every member of the team has access to training and development opportunities. We strongly believe that the key to our success and our ability to deliver the highest standards of grant-making and donor service is the team of people that we employ. Marketing & Events Officer Reporting to the Director of Philanthropy, as our Marketing & Events Officer you will play a key role in supporting CFS to significantly raise its profile amongst our stakeholders and help us to position ourselves as the go to organisation for philanthropy and grant-making in Surrey. Our key target audiences, who you will be inspiring, are our current donors and prospects; professional advisors in a position to introduce us to new prospects; and the local charities and voluntary groups who apply to us for support. Our brand strapline is 'Together we can'. Through your skills and experience you will bring our brand to life and ensure that these three words are used to effectively articulate the unique role of CFS within the county - a trusted partner connecting, convening, empowering and inviting people to join a movement together, for a better society for all communities across Surrey. The key responsibilities include: Marketing and Communications Managing and overseeing the editing of the Foundation's website, ensuring that it is inspiring, engaging and up-to-date; Managing the Foundation's social media channels (currently Twitter, LinkedIn and Facebook) Produce inspiring and relevant printed communications to promote the work of the Foundation Delivering a planned series of e-newsletters targeted at existing donors and supporters. Managing specific public relations, including preparing press releases and producing articles for local magazines and relevant publications; Compile and share a range of inspiring donor, charity and community stories and case studies which bring to life the Foundation's impact; Events Develop and deliver an annual plan of events Manage event campaigns, including: Event marketing and 'on the day materials' Event format and running order Invitation and booking process Organising venues and catering Liaising with speakers, sponsors and key attendees Providing clear event briefings for staff and Trustees. What we are looking for: We are looking for someone who is passionate about making a difference by working in the voluntary sector. You will be a pro-active, self-starter who is equally as confident working as part of a small team as you are using your own initiative. You will be adept at planning and prioritising your own workload to manage a busy role with many competing work strands. Above all you will have the passion to inspire our key stakeholders through the delivery of creative and imaginative communications and events to help tell our story. What's really important to us: At least 3 years' experience in a marketing and communications role; Demonstrable experience of using a range of digital tools and platforms to deliver communications (and a willingness to learn new tools) e.g. DotDigital, Canva, Hootsuite, Wordpress and Adobe Acrobat DC; Experience of liaising with a range of external suppliers to deliver marketing and events such as design agencies, venue and catering staff and the press; Brilliant copy writing, editing and proof-reading skills; Experience of managing social media channels and creating impactful social media campaigns; A beady eye when it comes to details; A positive, 'can do' attitude, willing to come up with ideas; A professional, friendly approach to all of our stakeholders. The icing on the cake: Experience of working with the voluntary sector The passion to commit to CFS's Mission, Vision and Values Knowledgeable user of CRM databases (preferably Salesforce), ideally within a charity setting Benefits: PENSION: The Foundation has an automatic enrolment workplace pension scheme with NEST and will pay, on behalf of the employee, 6% of the basic annual salary (in addition to the basic annual salary). HOLIDAYS: 25 days holiday per annum, in addition to public holidays pro rata. An additional days leave is awarded for every 3 years' of continuous service up to an agreed maximum of 30 days leave. Staff may also take an additional 2 days leave to undertake voluntary work for a charitable cause, at the discretion of the Chief Executive. LOCATION: The post-holder will be based at the Foundation's offices in Woking but the offices may move within the area. We are currently operating a hybrid working pattern with staff attending the office a minimum of one day per week (currently Monday) with the option to work remotely where appropriate. TRANSPORT: Car mileage allowance for travel in connection with work CLOSING DATE: MONDAY 17th JANUARY 2022 INTERVIEWS - week commencing MONDAY 24th JANUARY 2022
Jan 04, 2022
Full time
Who we are: The Community Foundation for Surrey brings together local donors and those acting to provide positive solutions in our communities for local people and disadvantaged individuals. We offer an excellent working environment in a culture that is genuinely supportive, consultative and flexible. We believe in promoting talent from within the organisation and ensure every member of the team has access to training and development opportunities. We strongly believe that the key to our success and our ability to deliver the highest standards of grant-making and donor service is the team of people that we employ. Marketing & Events Officer Reporting to the Director of Philanthropy, as our Marketing & Events Officer you will play a key role in supporting CFS to significantly raise its profile amongst our stakeholders and help us to position ourselves as the go to organisation for philanthropy and grant-making in Surrey. Our key target audiences, who you will be inspiring, are our current donors and prospects; professional advisors in a position to introduce us to new prospects; and the local charities and voluntary groups who apply to us for support. Our brand strapline is 'Together we can'. Through your skills and experience you will bring our brand to life and ensure that these three words are used to effectively articulate the unique role of CFS within the county - a trusted partner connecting, convening, empowering and inviting people to join a movement together, for a better society for all communities across Surrey. The key responsibilities include: Marketing and Communications Managing and overseeing the editing of the Foundation's website, ensuring that it is inspiring, engaging and up-to-date; Managing the Foundation's social media channels (currently Twitter, LinkedIn and Facebook) Produce inspiring and relevant printed communications to promote the work of the Foundation Delivering a planned series of e-newsletters targeted at existing donors and supporters. Managing specific public relations, including preparing press releases and producing articles for local magazines and relevant publications; Compile and share a range of inspiring donor, charity and community stories and case studies which bring to life the Foundation's impact; Events Develop and deliver an annual plan of events Manage event campaigns, including: Event marketing and 'on the day materials' Event format and running order Invitation and booking process Organising venues and catering Liaising with speakers, sponsors and key attendees Providing clear event briefings for staff and Trustees. What we are looking for: We are looking for someone who is passionate about making a difference by working in the voluntary sector. You will be a pro-active, self-starter who is equally as confident working as part of a small team as you are using your own initiative. You will be adept at planning and prioritising your own workload to manage a busy role with many competing work strands. Above all you will have the passion to inspire our key stakeholders through the delivery of creative and imaginative communications and events to help tell our story. What's really important to us: At least 3 years' experience in a marketing and communications role; Demonstrable experience of using a range of digital tools and platforms to deliver communications (and a willingness to learn new tools) e.g. DotDigital, Canva, Hootsuite, Wordpress and Adobe Acrobat DC; Experience of liaising with a range of external suppliers to deliver marketing and events such as design agencies, venue and catering staff and the press; Brilliant copy writing, editing and proof-reading skills; Experience of managing social media channels and creating impactful social media campaigns; A beady eye when it comes to details; A positive, 'can do' attitude, willing to come up with ideas; A professional, friendly approach to all of our stakeholders. The icing on the cake: Experience of working with the voluntary sector The passion to commit to CFS's Mission, Vision and Values Knowledgeable user of CRM databases (preferably Salesforce), ideally within a charity setting Benefits: PENSION: The Foundation has an automatic enrolment workplace pension scheme with NEST and will pay, on behalf of the employee, 6% of the basic annual salary (in addition to the basic annual salary). HOLIDAYS: 25 days holiday per annum, in addition to public holidays pro rata. An additional days leave is awarded for every 3 years' of continuous service up to an agreed maximum of 30 days leave. Staff may also take an additional 2 days leave to undertake voluntary work for a charitable cause, at the discretion of the Chief Executive. LOCATION: The post-holder will be based at the Foundation's offices in Woking but the offices may move within the area. We are currently operating a hybrid working pattern with staff attending the office a minimum of one day per week (currently Monday) with the option to work remotely where appropriate. TRANSPORT: Car mileage allowance for travel in connection with work CLOSING DATE: MONDAY 17th JANUARY 2022 INTERVIEWS - week commencing MONDAY 24th JANUARY 2022