Registered Manager Location: Exeter and Surrounding Areas Job Type: Permanent Full Time (Office Based) Salary: £30,000 to £35,000 + Profit Share Bonus Scheme Job Ref: EXETER/CAHRM/99 Over the last 2 years, our Care at Home division has experienced exponential growth and we currently have an exciting regional start up opportunity for an ambitious Registered Manager to join Nurseplus. The Care at Home Registered Manager is responsible for overseeing the management and delivery of our new Care at Home and Live-in services in these areas and expanding the brand throughout the region. The role is fundamentally about driving new business whilst ensuring quality and compliance in line with Nurseplus governance. The Registered Manager is expected to lead by example and work with the establishment managers, Care at Home Business Development team, the Compliance team and Central resourcing teams in Liverpool. They will work within CQC requirements, be a source of knowledge and build revenue in this new area. This is an exciting opportunity to join a well-established company; we are looking for likeminded individuals to contribute to the drive of the business! Benefits of working with Nurseplus as the Registered Manager: Salary £30,000 to £35,000 + Profit Share Bonus Scheme Company Laptop and Mobile Phone provided Company incentive schemes A structured pathway for your career development Contributory pension scheme Company Healthcare scheme Company discounts scheme for high street retailers Cycle to work scheme Generous maternity and paternity benefits The main duties of the Registered Manager role include: To ensure you recruit nothing but the highest quality candidates into branch roles and only the very best care and nursing staff to enhance the Nurseplus reputation as the highest quality provider. Active participation in the recruitment and interviewing of care staff. To grow the home care service in a safe, effective manner. Engage with local authorities effectively in order to protect the current business and support further growth. To ensure the team celebrates success where appropriate and to make sure the branch teams feel highly regarded and recognised by Nurseplus. To cooperate with the contracts division to support any new applications that require local knowledge and to ensure that the maximum potential is reached for the lifetime of any successful contracts that are awarded. Ensure you promptly undertake and gain registration with the Care Quality Commission. Establishing high standards of clinical governance to ensure total adherence to Nurseplus and the CQC standards of quality and compliance but without this limiting the potential of the service. The effective management of medication compliance and error response. Ensuring observational supervisions of care staff through site visits are completed. Training personnel and helping team members develop their skills in processes and procedures. To grow the Care at home/Live-in service in a safe, effective manner. To liaise with the branch managers in all areas regarding recruitment and oversee the homecare requirements needed to on-board a worker and manage the ongoing compliance for any workers being placed into homecare. Engage with local authorities, private individuals, contacts and stakeholders such as CHC effectively in order build current business and support further growth. What we are looking for in a successful candidate: Registered management experience essential. A full UK driving licence and a willingness to travel Solid understanding of homecare and CQC requirements. Must be a team player with the ability to build and maintain effective working relationships. Excellent organisational, communication and time management skills. Good leadership and problem solving attributes. Proficient in the use of Microsoft Office products. About us Nurseplus is a national company with a network of branches across the UK. We are committed to supporting our workforce to ensure they have the right skills to do their job and enable them to develop themselves and their careers.
Apr 28, 2024
Full time
Registered Manager Location: Exeter and Surrounding Areas Job Type: Permanent Full Time (Office Based) Salary: £30,000 to £35,000 + Profit Share Bonus Scheme Job Ref: EXETER/CAHRM/99 Over the last 2 years, our Care at Home division has experienced exponential growth and we currently have an exciting regional start up opportunity for an ambitious Registered Manager to join Nurseplus. The Care at Home Registered Manager is responsible for overseeing the management and delivery of our new Care at Home and Live-in services in these areas and expanding the brand throughout the region. The role is fundamentally about driving new business whilst ensuring quality and compliance in line with Nurseplus governance. The Registered Manager is expected to lead by example and work with the establishment managers, Care at Home Business Development team, the Compliance team and Central resourcing teams in Liverpool. They will work within CQC requirements, be a source of knowledge and build revenue in this new area. This is an exciting opportunity to join a well-established company; we are looking for likeminded individuals to contribute to the drive of the business! Benefits of working with Nurseplus as the Registered Manager: Salary £30,000 to £35,000 + Profit Share Bonus Scheme Company Laptop and Mobile Phone provided Company incentive schemes A structured pathway for your career development Contributory pension scheme Company Healthcare scheme Company discounts scheme for high street retailers Cycle to work scheme Generous maternity and paternity benefits The main duties of the Registered Manager role include: To ensure you recruit nothing but the highest quality candidates into branch roles and only the very best care and nursing staff to enhance the Nurseplus reputation as the highest quality provider. Active participation in the recruitment and interviewing of care staff. To grow the home care service in a safe, effective manner. Engage with local authorities effectively in order to protect the current business and support further growth. To ensure the team celebrates success where appropriate and to make sure the branch teams feel highly regarded and recognised by Nurseplus. To cooperate with the contracts division to support any new applications that require local knowledge and to ensure that the maximum potential is reached for the lifetime of any successful contracts that are awarded. Ensure you promptly undertake and gain registration with the Care Quality Commission. Establishing high standards of clinical governance to ensure total adherence to Nurseplus and the CQC standards of quality and compliance but without this limiting the potential of the service. The effective management of medication compliance and error response. Ensuring observational supervisions of care staff through site visits are completed. Training personnel and helping team members develop their skills in processes and procedures. To grow the Care at home/Live-in service in a safe, effective manner. To liaise with the branch managers in all areas regarding recruitment and oversee the homecare requirements needed to on-board a worker and manage the ongoing compliance for any workers being placed into homecare. Engage with local authorities, private individuals, contacts and stakeholders such as CHC effectively in order build current business and support further growth. What we are looking for in a successful candidate: Registered management experience essential. A full UK driving licence and a willingness to travel Solid understanding of homecare and CQC requirements. Must be a team player with the ability to build and maintain effective working relationships. Excellent organisational, communication and time management skills. Good leadership and problem solving attributes. Proficient in the use of Microsoft Office products. About us Nurseplus is a national company with a network of branches across the UK. We are committed to supporting our workforce to ensure they have the right skills to do their job and enable them to develop themselves and their careers.
Business Development Manager Services Jackson Hogg are looking to recruit a Business Development Manager for an electrical manufacturing business. Location - Home based (North Region) Job Overview Business Development Manager within the Service Division Responsible for business development activities to identify new opportunities with current customers, develop new customers and new sectors. My client has a defined core target of business sectors of which one or more will be a key part of this roles strategy, but identifying and promoting other products within the company portfolio would be encouraged. The role will require a mix of days visiting customers, attending key events, exhibitions, factory visits (Scarborough) along with customer entertaining, so some nights away. My client have a CRM system which will require regular updating to help with reports that need to be produced to highlight the various activities this role undertakes. Duties of the Business Development Manager Duties (not limited to but an overview of main activities expected as a min) Business Development Activities social media, working with marketing to identify shows/events and other forms of customer relationship building. Updating / maintaining CRM and producing a monthly report covering various activities Develop a sales strategy ensuring all customers (existing and prospective) are fully aware of the full range of services and the benefits offered through employing the services Connect with customers, Executive Team, and other stake holders to build strong long-term relationships. Growing the level of customers especially around new maintenance contracts both through facility management companies and direct to the end user. Pushing our full range of service offerings for Generators, Commercial UPS, and Battery Storage. Engaging with the internal team / colleagues to ensure tasks set are met and customer satisfaction is of the highest quality. Person specification Self-Motivated, customer facing/friendly, approachable, keen to succeed and willing to learn/try new things. Customer relations needs to be high on your agenda. Good communication skills for both external customers and colleagues always trying to be professional in the way we engage. Qualifications Proven business development experience within a relevant sector. Good communication skills, emails & telephone. CRM / computer skills (basic level as training will be provided) Experience Proven track record of successful business development and sales growth within a similar sized business. Demonstrable ability to drive consistent growth through maximising existing accounts and relationships. Excellent track record in developing new opportunities through all available channels. Fully experienced and able to communicate, present and influence credibly and effectively at all levels of an organisation both internally and externally. Financially competent fully understands processes and complexities relating to orders, sales, mark-up, margin, operational costs, etc. Experience of operating / selling to the FM marketplace is highly desirable. Experience of selling in a similar sector Job Types: Full-time, Permanent
Apr 28, 2024
Full time
Business Development Manager Services Jackson Hogg are looking to recruit a Business Development Manager for an electrical manufacturing business. Location - Home based (North Region) Job Overview Business Development Manager within the Service Division Responsible for business development activities to identify new opportunities with current customers, develop new customers and new sectors. My client has a defined core target of business sectors of which one or more will be a key part of this roles strategy, but identifying and promoting other products within the company portfolio would be encouraged. The role will require a mix of days visiting customers, attending key events, exhibitions, factory visits (Scarborough) along with customer entertaining, so some nights away. My client have a CRM system which will require regular updating to help with reports that need to be produced to highlight the various activities this role undertakes. Duties of the Business Development Manager Duties (not limited to but an overview of main activities expected as a min) Business Development Activities social media, working with marketing to identify shows/events and other forms of customer relationship building. Updating / maintaining CRM and producing a monthly report covering various activities Develop a sales strategy ensuring all customers (existing and prospective) are fully aware of the full range of services and the benefits offered through employing the services Connect with customers, Executive Team, and other stake holders to build strong long-term relationships. Growing the level of customers especially around new maintenance contracts both through facility management companies and direct to the end user. Pushing our full range of service offerings for Generators, Commercial UPS, and Battery Storage. Engaging with the internal team / colleagues to ensure tasks set are met and customer satisfaction is of the highest quality. Person specification Self-Motivated, customer facing/friendly, approachable, keen to succeed and willing to learn/try new things. Customer relations needs to be high on your agenda. Good communication skills for both external customers and colleagues always trying to be professional in the way we engage. Qualifications Proven business development experience within a relevant sector. Good communication skills, emails & telephone. CRM / computer skills (basic level as training will be provided) Experience Proven track record of successful business development and sales growth within a similar sized business. Demonstrable ability to drive consistent growth through maximising existing accounts and relationships. Excellent track record in developing new opportunities through all available channels. Fully experienced and able to communicate, present and influence credibly and effectively at all levels of an organisation both internally and externally. Financially competent fully understands processes and complexities relating to orders, sales, mark-up, margin, operational costs, etc. Experience of operating / selling to the FM marketplace is highly desirable. Experience of selling in a similar sector Job Types: Full-time, Permanent
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons BDO Regulatory Solutions is part of the BDO UK LLP Financial Services Advisory Practice. Helping our clients succeed is our core purpose, by transforming their operational performance. We do this through our specialist resourcing consultancy and programme management solutions, interpreting what regulatory principles mean for your business and putting them into action. With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are working within, while keeping a sharp eye on their customer outcomes. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The purpose of the role is to ensure BDORS' has a robust governance framework in place and is compliant with all internal policies and procedures as well as relevant legislation and client requirements. The role holder will oversee the legal aspects of the business including drafting, reviewing, advising on, and negotiating client contracts. They will identify risks within the business and appropriate mitigation strategies and manage internal compliance audits.The will horizon scan regulatory and industry developments that are relevant to our business area and share with the leadership team to support them when considering future growth.The role also involves leading and developing a team to effectively manage legal affairs, contractor care, internal compliance audits, and stay abreast of regulatory and industry developments, thereby supporting the leadership team in strategic decision-making and fostering a culture of compliance and excellence within BDORS. In this role you'll: Review and reporting on compliance with internal BDO policies and procedures Manage client take on and conflicts management process Undertake internal compliance audits across operational activities of BDORS Liaise with wider business on data protection issues and manage process for any subject access requests received Lead and manage audit engagements, ensuring compliance with auditing standards and regulatory requirements. Develop and implement audit plans, identifying key risks and controls. Review audit workpapers, reports, and findings, providing insightful feedback and recommendations. Provide guidance, support, and mentorship to team members, helping them to achieve their professional goals and maximise their potential. Contribute to business development proposals and requests for information Horizon scan legal and regulatory issues that may impact the business disseminating this information to other colleagues in a concise and coherent manner Be responsible for all client-side reporting and required accreditations such as FSQS/Helios Maintain risk log for BDORS and contribute relevant M.I. to the board on a monthly basis You'll be someone with: Proven commercial contract negotiation experience, ideally within financial services and supported by a recognised qualification Strong understanding of applicable data protection regulation Good knowledge corporate governance and structures, with ability to research corporate structures and establish ultimate beneficial ownership Strong knowledge of all relevant firm-wide policies and procedures with ability to train colleagues on the same Willing to work as part of a team and support other members and key stakeholders. Meticulous attention to detail, and exemplary writing and use of grammar. A solid reading comprehension with the ability to decipher technical descriptions and explain them clearly. Ability to independently handle multiple, simultaneous tasks and meet tight deadlines, providing a consistent level of quality and accuracy. Strong time management and organisational capabilities, including the ability to accurately benchmark project length and manage a high-volume workload. Good people skills with experience of dealing with both internal and external clients, including obtaining necessary information, and identifying and raising and dealing with relevant issues. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
Apr 28, 2024
Full time
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine - ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy - and directly advise the owners and management teams that lead them. We'll broaden your horizons BDO Regulatory Solutions is part of the BDO UK LLP Financial Services Advisory Practice. Helping our clients succeed is our core purpose, by transforming their operational performance. We do this through our specialist resourcing consultancy and programme management solutions, interpreting what regulatory principles mean for your business and putting them into action. With core strengths in Remediation & Review, Complaints Management and Outcome Testing, we collaborate to fulfil our client regulatory responsibilities, balance the operational constraints they are working within, while keeping a sharp eye on their customer outcomes. We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. The purpose of the role is to ensure BDORS' has a robust governance framework in place and is compliant with all internal policies and procedures as well as relevant legislation and client requirements. The role holder will oversee the legal aspects of the business including drafting, reviewing, advising on, and negotiating client contracts. They will identify risks within the business and appropriate mitigation strategies and manage internal compliance audits.The will horizon scan regulatory and industry developments that are relevant to our business area and share with the leadership team to support them when considering future growth.The role also involves leading and developing a team to effectively manage legal affairs, contractor care, internal compliance audits, and stay abreast of regulatory and industry developments, thereby supporting the leadership team in strategic decision-making and fostering a culture of compliance and excellence within BDORS. In this role you'll: Review and reporting on compliance with internal BDO policies and procedures Manage client take on and conflicts management process Undertake internal compliance audits across operational activities of BDORS Liaise with wider business on data protection issues and manage process for any subject access requests received Lead and manage audit engagements, ensuring compliance with auditing standards and regulatory requirements. Develop and implement audit plans, identifying key risks and controls. Review audit workpapers, reports, and findings, providing insightful feedback and recommendations. Provide guidance, support, and mentorship to team members, helping them to achieve their professional goals and maximise their potential. Contribute to business development proposals and requests for information Horizon scan legal and regulatory issues that may impact the business disseminating this information to other colleagues in a concise and coherent manner Be responsible for all client-side reporting and required accreditations such as FSQS/Helios Maintain risk log for BDORS and contribute relevant M.I. to the board on a monthly basis You'll be someone with: Proven commercial contract negotiation experience, ideally within financial services and supported by a recognised qualification Strong understanding of applicable data protection regulation Good knowledge corporate governance and structures, with ability to research corporate structures and establish ultimate beneficial ownership Strong knowledge of all relevant firm-wide policies and procedures with ability to train colleagues on the same Willing to work as part of a team and support other members and key stakeholders. Meticulous attention to detail, and exemplary writing and use of grammar. A solid reading comprehension with the ability to decipher technical descriptions and explain them clearly. Ability to independently handle multiple, simultaneous tasks and meet tight deadlines, providing a consistent level of quality and accuracy. Strong time management and organisational capabilities, including the ability to accurately benchmark project length and manage a high-volume workload. Good people skills with experience of dealing with both internal and external clients, including obtaining necessary information, and identifying and raising and dealing with relevant issues. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? At Fight for Sight / Vision Foundation, we pursue positive answers to both questions. We do this by funding the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront of eye research, making breakthroughs and discoveries that will prevent and treat eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people: from tackling loneliness to supporting people who have survived domestic abuse. We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of vision loss. We've secured well-respected and highly engaged ambassadors and patrons, from Sir John Major to Marsha De Cordova MP. This is an exciting time to join us, as we activate our new brand and five-year strategy. If you share our mission and have the skills, experience and drive to contribute to our dynamic team, we'd love to hear from you. Role Description This new role of Programme Officer (Social Change) will play an integral part in ensuring our grant making has the best possible impact. Working with the Programme Manager (Social Change) and the wider Impact Team, you will be the first point of contact for potential grant applicants and deliver effective processes that ensure that anyone who applies to us for funding has a positive experience, whether they are successful or not. You will lead on all aspects of administering our Social Change grant calls and provide the rest of the team with the information needed to support robust and transparent decision-making. You will also be involved in events for our applicants and will work with colleagues to continually refine and improve our grant making processes. Responsible to Programme Manager (Social Change) Direct reports None Working hours and contract This is a permanent full-time role, 35 hours a week. Salary £26k Location Aldgate E1 and hybrid working. Minimum two days in the office and external meetings and events as required. Start date As soon as possible Role Responsibilities: Administering grant processes: Working with the Programme Manager (Social Change) to update application and guidance forms for each funding round Work closely with colleagues to set up the grant call in our online grant management system. Provide guidance to potential applicants and respond to their queries, e.g. about eligibility. Work with colleagues who run the research funding programme to ensure that opportunities for efficiencies and shared processes are maximised Process grant applications, ensuring that we adhere to the highest standards of grant making Assist with the preparation of papers to support our decision-making processes, including supporting our Social Change Grants Assessment Panel (SGAP) by ensuring they have all relevant information and that the meetings run smoothly. Following final decision, ensure that terms and conditions and award letters are sent to successful applicants and ensure a smooth transition of projects to the Programme Manager (Social Change) who will manage the active projects. Event support and attendance Assist with the organisation and delivery of in person and online meetings and events, e.g. a feedback session for unsuccessful applicants. Assist with the organisation of visits relating to the social change funding programme, e.g. helping put together briefing documents, supporting with arrangements and highlighting opportunities for stories and impact with communications colleagues. Team support: Provide support to the wider Impact team where required, e.g. working with the finance team on the processing of invoices. Assisting the team in keeping accurate and up to date records, including on the online grants management system and ensure that all relevant records are readily and easily available Person specification: Skills, knowledge & experience Essential Health or social sciences degree or with experience of working in grant making or similar Experience of working in an office/ administrative environment, ideally as part of a hybrid team Proficient in the use of standard IT packages including Microsoft Word, Excel and PowerPoint. Desirable Experience of working in a research or grant making organisation. Experience of working with committees, ideally with a health, research or charitable giving remit. Experience using online grant management systems. Personal characteristics and behaviours: Understanding of and commitment to the change needed to improve life for blind and vision impaired people in the UK good attention to detail and focus on quality. Ability to understand and analyse information presented in funding applications and reports, summarise this and identify the most pertinent points. Ability to work flexibly and effectively as part of a small team and actively collaborate with colleagues in other teams. clear communicator, both orally and in writing, with an ability to respond to a wide range of enquiries, e.g. from community organisations Ability to effectively prioritise and time manage a varied workload. Proficient in the use of standard IT packages including Microsoft Word, Excel and PowerPoint. Flexibility The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops. The post holder may be required to undertake other duties as may be reasonably required from time to time. Application process: Please forward a CV and supporting statement, outlining your skills and experience relevant to the role and motivations for applying (two pages maximum), with the subject 'Application for Programme Officer (Social Change)' to by 9 am, Monday 29 April 2024. Interviews will take place during May. Accessibility Please let us know if you have any accessibility requirements. If you are unfamiliar with MS Teams and would like to do a tech run-through before the interview, we can also coordinate that. Equal opportunities, diversity & inclusion Don't meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have. We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups. EDI Monitoring Form: Fight for Sight is an equal opportunities employer and particularly welcomes applications from people with sight loss. We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive. We would appreciate it if you could fill in this Equality and Diversity Monitoring form when applying for our roles. These answers are anonymous and will not affect your application:
Apr 28, 2024
Full time
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? At Fight for Sight / Vision Foundation, we pursue positive answers to both questions. We do this by funding the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront of eye research, making breakthroughs and discoveries that will prevent and treat eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people: from tackling loneliness to supporting people who have survived domestic abuse. We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of vision loss. We've secured well-respected and highly engaged ambassadors and patrons, from Sir John Major to Marsha De Cordova MP. This is an exciting time to join us, as we activate our new brand and five-year strategy. If you share our mission and have the skills, experience and drive to contribute to our dynamic team, we'd love to hear from you. Role Description This new role of Programme Officer (Social Change) will play an integral part in ensuring our grant making has the best possible impact. Working with the Programme Manager (Social Change) and the wider Impact Team, you will be the first point of contact for potential grant applicants and deliver effective processes that ensure that anyone who applies to us for funding has a positive experience, whether they are successful or not. You will lead on all aspects of administering our Social Change grant calls and provide the rest of the team with the information needed to support robust and transparent decision-making. You will also be involved in events for our applicants and will work with colleagues to continually refine and improve our grant making processes. Responsible to Programme Manager (Social Change) Direct reports None Working hours and contract This is a permanent full-time role, 35 hours a week. Salary £26k Location Aldgate E1 and hybrid working. Minimum two days in the office and external meetings and events as required. Start date As soon as possible Role Responsibilities: Administering grant processes: Working with the Programme Manager (Social Change) to update application and guidance forms for each funding round Work closely with colleagues to set up the grant call in our online grant management system. Provide guidance to potential applicants and respond to their queries, e.g. about eligibility. Work with colleagues who run the research funding programme to ensure that opportunities for efficiencies and shared processes are maximised Process grant applications, ensuring that we adhere to the highest standards of grant making Assist with the preparation of papers to support our decision-making processes, including supporting our Social Change Grants Assessment Panel (SGAP) by ensuring they have all relevant information and that the meetings run smoothly. Following final decision, ensure that terms and conditions and award letters are sent to successful applicants and ensure a smooth transition of projects to the Programme Manager (Social Change) who will manage the active projects. Event support and attendance Assist with the organisation and delivery of in person and online meetings and events, e.g. a feedback session for unsuccessful applicants. Assist with the organisation of visits relating to the social change funding programme, e.g. helping put together briefing documents, supporting with arrangements and highlighting opportunities for stories and impact with communications colleagues. Team support: Provide support to the wider Impact team where required, e.g. working with the finance team on the processing of invoices. Assisting the team in keeping accurate and up to date records, including on the online grants management system and ensure that all relevant records are readily and easily available Person specification: Skills, knowledge & experience Essential Health or social sciences degree or with experience of working in grant making or similar Experience of working in an office/ administrative environment, ideally as part of a hybrid team Proficient in the use of standard IT packages including Microsoft Word, Excel and PowerPoint. Desirable Experience of working in a research or grant making organisation. Experience of working with committees, ideally with a health, research or charitable giving remit. Experience using online grant management systems. Personal characteristics and behaviours: Understanding of and commitment to the change needed to improve life for blind and vision impaired people in the UK good attention to detail and focus on quality. Ability to understand and analyse information presented in funding applications and reports, summarise this and identify the most pertinent points. Ability to work flexibly and effectively as part of a small team and actively collaborate with colleagues in other teams. clear communicator, both orally and in writing, with an ability to respond to a wide range of enquiries, e.g. from community organisations Ability to effectively prioritise and time manage a varied workload. Proficient in the use of standard IT packages including Microsoft Word, Excel and PowerPoint. Flexibility The role description is a general outline of duties and responsibilities and may be amended as the newly merged charity develops. The post holder may be required to undertake other duties as may be reasonably required from time to time. Application process: Please forward a CV and supporting statement, outlining your skills and experience relevant to the role and motivations for applying (two pages maximum), with the subject 'Application for Programme Officer (Social Change)' to by 9 am, Monday 29 April 2024. Interviews will take place during May. Accessibility Please let us know if you have any accessibility requirements. If you are unfamiliar with MS Teams and would like to do a tech run-through before the interview, we can also coordinate that. Equal opportunities, diversity & inclusion Don't meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have. We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups. EDI Monitoring Form: Fight for Sight is an equal opportunities employer and particularly welcomes applications from people with sight loss. We treat everyone fairly and equitably across the organisation, including providing any additional support and adjustments needed for everyone to thrive. We would appreciate it if you could fill in this Equality and Diversity Monitoring form when applying for our roles. These answers are anonymous and will not affect your application:
Senior Service Manager - Community and Housing Related Support Up to £49,901.90 per annum (plus £2,600 car allowance - non-contractual) Hybrid - Midlands / East of England with travel across our geography as required Permanent, Full Time Are you a Supported Housing professional looking for an exciting new role within an organisation committed to improving lives? Are you experienced in delivering Local Authority support contracts, and driven to deliver high support services? If so, our Senior Service Manager role could be the perfect job for you Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Specialist Housing team are critical to ensuring our customers have the ability to live independently. As a Senior Service Manager, focusing on our Community and Housing Related Support services at Longhurst Group, you will be responsible for overseeing the operational management of our Specialist Housing services in your area of expertise. Your role will involve leading a team of multiple Service Managers, ensuring the delivery of financially viable, high-quality services in line with best practice and the Group's vision. This role will manage services based across Birmingham, Lincolnshire and Peterborough, leading services that provide both scheme based and community-based support with a focus on independent living and mental health service provisions. Further key responsibilities are listed below: Manage a team of Service Managers, supporting them to achieve the quality, service outcomes, and performance standards required by the Group and our contractual obligations. Ensure the recruitment of high-quality colleagues by providing support and assistance to Service Managers as necessary. Investigate potential disciplinary issues and complaints, recommending and implementing areas of improvement and best practice as required. Assist in tendering for new opportunities, re-tendering for existing services, obtaining grant funding, and mobilising new contracts. Develop services to deliver increased social benefit to communities in line with company business plans and departmental strategy. Routinely review key performance indicators and legal/regulatory compliance, promptly addressing any areas of poor performance or non-compliance and escalating issues to the Head of Service as appropriate. Set service and related budgets in line with company requirements and regulations, closely monitoring and controlling them, and taking early remedial action on any potential issues. Conduct regular service audits, create and monitor relevant improvement plans with the Service Manager. In order to be successful in application for our Senior Service Manager role, you'll need proven experience in delivering independent living contracts, alongside previous budget management and contractual income management experience, ensuring value for money at all times. Having a knowledge and understanding of Chartered Institute of Housing and have or be willing to work towards Level 4 Qualification is also crucial. Our Senior Service Manager position is a hybrid position, contracted to 36.25 hours per week. To us, this means a weekly presence in the services under the remit of the role (we are open to discussion around how this is built into working weeks). This is a hugely exiting time to join Longhurst Group - not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Senior Service Manager opportunity will help to broaden your knowledge of Housing & Assets, alongside the chance to deliver high quartile independent living services. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry. This role currently attracts a non-contractual car allowance according to our Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you. What you receive from us: Up to 26 days annual leave (Pro rata based on contracted hours) Life Cover of three times your annual salary (as part of pension scheme membership) Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing Free Eye Tests Free flu vaccinations Investment in your personal development through our extensive learning and development opportunities. Professional subscription for membership fees relating to your role, paid for by us Family friendly, carers leave plus other paid leave Long Service Awards Carers Networking Group and resources to support Unpaid Carers
Apr 28, 2024
Full time
Senior Service Manager - Community and Housing Related Support Up to £49,901.90 per annum (plus £2,600 car allowance - non-contractual) Hybrid - Midlands / East of England with travel across our geography as required Permanent, Full Time Are you a Supported Housing professional looking for an exciting new role within an organisation committed to improving lives? Are you experienced in delivering Local Authority support contracts, and driven to deliver high support services? If so, our Senior Service Manager role could be the perfect job for you Longhurst Group is a leading housing Group across the Midlands & East of England, committed to enhancing communities and improving the lives of both our colleagues and customers. With a mission to provide quality, safe, affordable housing that build great foundations for our customers, our Specialist Housing team are critical to ensuring our customers have the ability to live independently. As a Senior Service Manager, focusing on our Community and Housing Related Support services at Longhurst Group, you will be responsible for overseeing the operational management of our Specialist Housing services in your area of expertise. Your role will involve leading a team of multiple Service Managers, ensuring the delivery of financially viable, high-quality services in line with best practice and the Group's vision. This role will manage services based across Birmingham, Lincolnshire and Peterborough, leading services that provide both scheme based and community-based support with a focus on independent living and mental health service provisions. Further key responsibilities are listed below: Manage a team of Service Managers, supporting them to achieve the quality, service outcomes, and performance standards required by the Group and our contractual obligations. Ensure the recruitment of high-quality colleagues by providing support and assistance to Service Managers as necessary. Investigate potential disciplinary issues and complaints, recommending and implementing areas of improvement and best practice as required. Assist in tendering for new opportunities, re-tendering for existing services, obtaining grant funding, and mobilising new contracts. Develop services to deliver increased social benefit to communities in line with company business plans and departmental strategy. Routinely review key performance indicators and legal/regulatory compliance, promptly addressing any areas of poor performance or non-compliance and escalating issues to the Head of Service as appropriate. Set service and related budgets in line with company requirements and regulations, closely monitoring and controlling them, and taking early remedial action on any potential issues. Conduct regular service audits, create and monitor relevant improvement plans with the Service Manager. In order to be successful in application for our Senior Service Manager role, you'll need proven experience in delivering independent living contracts, alongside previous budget management and contractual income management experience, ensuring value for money at all times. Having a knowledge and understanding of Chartered Institute of Housing and have or be willing to work towards Level 4 Qualification is also crucial. Our Senior Service Manager position is a hybrid position, contracted to 36.25 hours per week. To us, this means a weekly presence in the services under the remit of the role (we are open to discussion around how this is built into working weeks). This is a hugely exiting time to join Longhurst Group - not only are we continuously striving to achieve better results for our customers, but the Social Housing sector is at a crucial point with new measures, legislations and standards coming into effect imminently. Our Senior Service Manager opportunity will help to broaden your knowledge of Housing & Assets, alongside the chance to deliver high quartile independent living services. We offer a supportive and inclusive working environment that values your contributions, along with access to ongoing professional development opportunities, ensuring your skills remain at the cutting edge of the industry. This role currently attracts a non-contractual car allowance according to our Driving at Work Policy. This is currently set at £2,600 per annum, however eligibility for the allowance and the rate of the allowance is reviewed annually and any changes will be notified to you. What you receive from us: Up to 26 days annual leave (Pro rata based on contracted hours) Life Cover of three times your annual salary (as part of pension scheme membership) Membership of our Health Care Cash Plan including Employee Assistance programme and DoctorLine Access to a range of discounts, including Blue Light and B&Q Tradepoint Cards Free access to financial education service, supporting with personalised financial information on a range of topics such as mortgages, retirement planning, pensions, saving and investments, insurance and will writing Free Eye Tests Free flu vaccinations Investment in your personal development through our extensive learning and development opportunities. Professional subscription for membership fees relating to your role, paid for by us Family friendly, carers leave plus other paid leave Long Service Awards Carers Networking Group and resources to support Unpaid Carers
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Apr 28, 2024
Full time
About The Role Role Overview: The role is responsible for managing the Field Service Engineers (FSE's) resource diary. Due to the nature of the Support Services business many of these areas are subject to SLA's, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld, are primary objectives of the role. This role works on fortnightly shift pattern, working 40 hours per week, 9 hours a day with shift patterns between 7am-7pm based in the office. Key Responsibilities: Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Dispatch and control efficient schedules for all engineers in reference to PMV's, reactive and scheduled call outs and quoted works. Checking system as your first job to ensure all engineers are logged in to resource management and on target Liaising/chasing engineers throughout the day regarding SLA's Working alongside the engineers to make sure all relevant RAM's, permits, change requests are sent to customers / third parties Updating CRM portal with eta's where applicable Provide first point of contact for scheduling support Central point of contact between Helpdesk and Service Engineers Assist with retrieving engineer Service Reports Ensuring performance targets are achieved and SLA's are met, and the service team continues to improve and develop Help support and manage Engineer Holiday/absence requests Liaising between internal departments to resolve any customer issues Assist to identify and resolve all issues in normal operations and manage all communication for all schedule disruption Ensure all procedures are followed, along with monitoring the engineer's response to service calls received during the course of their duties Ensure that any complaints received are dealt with in a professional manner and all actions taken reported to relevant Management Carry out any other duties as requested by Management Highlight any Training requirements for Engineers Booking of engineering resource / Logistics / Travel Raising of accurate escalations in a timely manner Relationship management with the FSE's. Weekly Touch-point meetings, reports and chairing of conference calls. Desirable Skills: Experience of incident based ticketing systems Working closely with the Customer Service Manager to develop process and best practice. Experience of CRM systems, (desirable to be Microsoft Dynamics) Experience of SAP (desirable) Experience of working in an AV / VC technology arena Previous Customer Service experience About Us: proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you're in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients' business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other's differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.
Office Angels are currently recruiting for a Bilingual Sales Administrator for our client based in Bracknell. Role: Bilingual Sales Administrator - 12 Month Fixed Term Contract Location: Bracknell Salary: £27,000 to £30,000 per annu, Our client, a leading player in the manufacturing industry, is seeking a conscientious and adaptable Bilingual Sales Administrator to join their team in Bracknell. Benefits & Perks: Annual Bonus Hybrid working with the expectation to work from the office a minimum of 2 days a week 25 days holiday plus bank holidays Contributory Pension Scheme Life assurance 4x salary Income Protection Private Medical Scheme Employee Assistance Programme Other voluntary benefits such as dental insurance, partner life assurance Staff discount on products 2 Paid volunteer days Wellbeing Programme Free on-site parking Discounted restaurant food As a Bilingual Sales Administrator, you will: Execute order entry onto SAP and confirm delivery dates to partners and end-customers. Track orders and involve internal stakeholders in order related issues. Assist with the process of model number creation and pricing for approval process. Aid the process of setting up new customers in coordination with the responsible Sales Manager and Credit Control department. Solve credit limit issues with customers and issues of credit and debit notes. Provide general sales and management support. Maintain contact with the central Planning and Operations teams. Provide support and cover as required to ensure the business is supported at all times. Occasionally required to monitor and communicate changes in order status with customers. The Ideal Candidate: Fluency in English and proficiency in Italian and/or Spanish would be beneficial. Relevant experience in sales or sales support functions. Strong administration skills and attention to detail. Knowledge of SAP and MS Office software package. Excellent written and verbal communication skills. Exceptional interpersonal and customer service skills. Adaptable and flexible approach. Ability to structure your own area of responsibility effectively and keep records of all open issues in a complex working environment. High attention to detail, quality, and accuracy with strong administration skills. How to apply: If you are a motivated individual looking to join a dynamic team and make a difference in the manufacturing industry, please apply online or submit your application to . Only shortlisted candidates will be contacted. Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 28, 2024
Full time
Office Angels are currently recruiting for a Bilingual Sales Administrator for our client based in Bracknell. Role: Bilingual Sales Administrator - 12 Month Fixed Term Contract Location: Bracknell Salary: £27,000 to £30,000 per annu, Our client, a leading player in the manufacturing industry, is seeking a conscientious and adaptable Bilingual Sales Administrator to join their team in Bracknell. Benefits & Perks: Annual Bonus Hybrid working with the expectation to work from the office a minimum of 2 days a week 25 days holiday plus bank holidays Contributory Pension Scheme Life assurance 4x salary Income Protection Private Medical Scheme Employee Assistance Programme Other voluntary benefits such as dental insurance, partner life assurance Staff discount on products 2 Paid volunteer days Wellbeing Programme Free on-site parking Discounted restaurant food As a Bilingual Sales Administrator, you will: Execute order entry onto SAP and confirm delivery dates to partners and end-customers. Track orders and involve internal stakeholders in order related issues. Assist with the process of model number creation and pricing for approval process. Aid the process of setting up new customers in coordination with the responsible Sales Manager and Credit Control department. Solve credit limit issues with customers and issues of credit and debit notes. Provide general sales and management support. Maintain contact with the central Planning and Operations teams. Provide support and cover as required to ensure the business is supported at all times. Occasionally required to monitor and communicate changes in order status with customers. The Ideal Candidate: Fluency in English and proficiency in Italian and/or Spanish would be beneficial. Relevant experience in sales or sales support functions. Strong administration skills and attention to detail. Knowledge of SAP and MS Office software package. Excellent written and verbal communication skills. Exceptional interpersonal and customer service skills. Adaptable and flexible approach. Ability to structure your own area of responsibility effectively and keep records of all open issues in a complex working environment. High attention to detail, quality, and accuracy with strong administration skills. How to apply: If you are a motivated individual looking to join a dynamic team and make a difference in the manufacturing industry, please apply online or submit your application to . Only shortlisted candidates will be contacted. Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
We are looking for a Business Development professional with a technical sales background in laser cutting and pressing. You will identify new customers, secure new business and ensure continued growth by developing these customers to their maximum potential. This is predominantly a new business development role, but you will also manage some existing customer accounts. You will understand the companies offerings and will include regular external customer interaction. This is a national role, predominantly securing the market in the North of England. Spending 3-4 days a week out on the road, visiting customers and prospecting. ABOUT THE ROLE: Develop new business opportunities, prospecting potential new customers and also visiting current key customers Present, sell and translate the company capabilities in laser cutting and pressing Working to targets to help increase the profitability of the company Ensure customer requirements are fully understood and documented to enable accurate quotations Establish and develop strategic relationships with key customer accounts Responsible for your own sales budget within general engineering sectors To provide weekly / monthly sales reports as required. ABOUT YOU: A proven track record within sales, new business development and account management Sound engineering knowledge, in particular Laser, Press, sheet metal and fabrication Full UK driving licence with the ability to visit clients, sites, customers and events nationwide Being the face of the business to represent the company in a professional manner A flexible approach to be able to adapt to changing and challenging requirements Excellent interpersonal and communication skills with the ability to communicate at all levels Ability to remain focused on Quality and consistently reiterate its importance to others Strong problem-solving skills and the ability to generate innovative concepts and ideas WHAT WE OFFER: A culture of shared values, goals, attitudes and business growth Competitive salary 33 days holiday (including statutory Public Holidays) Secure onsite free parking Life Assurance plan (Death in Service) Monthly Prize Draw Company pension plan Reduced gym membership Healthcare Scheme Colleague Referral Programme: we pay you for successfully referring people to join our team Company wide initiatives to share in our future success A blend of training to support your career development WORKING HOURS: 37.5 hours per week Monday - Friday (1500 finish on Friday) JBRP1_UKTJ
Apr 28, 2024
Full time
We are looking for a Business Development professional with a technical sales background in laser cutting and pressing. You will identify new customers, secure new business and ensure continued growth by developing these customers to their maximum potential. This is predominantly a new business development role, but you will also manage some existing customer accounts. You will understand the companies offerings and will include regular external customer interaction. This is a national role, predominantly securing the market in the North of England. Spending 3-4 days a week out on the road, visiting customers and prospecting. ABOUT THE ROLE: Develop new business opportunities, prospecting potential new customers and also visiting current key customers Present, sell and translate the company capabilities in laser cutting and pressing Working to targets to help increase the profitability of the company Ensure customer requirements are fully understood and documented to enable accurate quotations Establish and develop strategic relationships with key customer accounts Responsible for your own sales budget within general engineering sectors To provide weekly / monthly sales reports as required. ABOUT YOU: A proven track record within sales, new business development and account management Sound engineering knowledge, in particular Laser, Press, sheet metal and fabrication Full UK driving licence with the ability to visit clients, sites, customers and events nationwide Being the face of the business to represent the company in a professional manner A flexible approach to be able to adapt to changing and challenging requirements Excellent interpersonal and communication skills with the ability to communicate at all levels Ability to remain focused on Quality and consistently reiterate its importance to others Strong problem-solving skills and the ability to generate innovative concepts and ideas WHAT WE OFFER: A culture of shared values, goals, attitudes and business growth Competitive salary 33 days holiday (including statutory Public Holidays) Secure onsite free parking Life Assurance plan (Death in Service) Monthly Prize Draw Company pension plan Reduced gym membership Healthcare Scheme Colleague Referral Programme: we pay you for successfully referring people to join our team Company wide initiatives to share in our future success A blend of training to support your career development WORKING HOURS: 37.5 hours per week Monday - Friday (1500 finish on Friday) JBRP1_UKTJ
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Registered Manager - new CI rehab! Opening in Autumn 2024, we are seeking an exceptional individual to provide leadership in opening and managing a brand new Care Inspectorate registered residential rehabilitation service in West Aberdeenshire. You'll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services. Service Area: Scotland Services Geographical Location: Alford, Aberdeenshire Status: Full-time Contract Type: Permanent Total Salary Pro Rata: £46,500 Closing Date: 03/05/2024 Vacancy Reference Number: 3234Aligned with our vision of empowering individuals impacted by substance use and associated needs, we're collaborating with national and local partners to deliver safe and effective residential care services. Your role will be pivotal in ensuring that every individual we support receives the highest quality of care and guidance. About You Are you ready to make a profound impact on people's lives? We're seeking an extraordinary leader to drive the success of our new residential rehab service. Your experience should include:- Previous experience in a CI service- Expertise in substance use, mental health, or related fields- Demonstrated leadership skills with at least 2 years of experience managing staff or volunteers- A burning passion for creating positive change and improving lives Your Rewards - Competitive salary of £46,500 with potential performance-related bonus of 8.5% - 25 days' annual leave (rising yearly + bank holidays), benefits package, and continuous training opportunities- Access to employee assistance programs and wellbeing activities- The chance to be part of a collaborative team dedicated to making a difference- Potential relocation package if you are not in the area - get in touch to discuss The Role Click the apply button shown to download the Role Profile and Recruitment pack for detailed information.As the Registered Manager, you'll be responsible for securing registration with the Care Inspectorate and overseeing the day-to-day operations of the facility. Your leadership will inspire a team of dedicated professionals, ensuring regulatory compliance and fostering stakeholder engagement.Your journey begins with supporting the development of our brand-new service in Alford, West Aberdeenshire. From recruiting staff to preparing for the grand opening , you'll play a pivotal role in shaping the future of addiction recovery in Scotland .You will be supported and guided by the Operations Lead for the North East Scotland and you will provide leadership and management to deputy managers (who in turn will manage the staff teams) and a nurse. This role is the figurehead of the service on-site, and balances the ongoing service provision with regulatory compliance and stakeholder engagement.Phase one of the role will involve supporting the Operations Lead and wider colleagues with the development of a brand-new service on the site, in the village of Alford, Aberdeenshire. Contractors are currently undertaking a 26-week building programme to bring the property up to specification and readiness to open. As part of your role, you will also be responsible for the ongoing development of the service to meet resident and stakeholder needs .You will lead on the implementation of the programme, plus the recruitment of the staff team, and preparing the service for opening, with the support of experienced internal teams across the charity. As a partner working to promote your services, it will be essential for you to align efforts with your organisation's goals, whilst ensuring both quality and financial targets are met. The Service Our state-of-the-art facility will offer 27 beds for individuals seeking transformative recovery journeys. With a focus on nature and the environment, and with 1.2 acres of land on site, our Recovery through Nature projects will provide a holistic approach to healing. Plus, staff amenities such as onsite bedrooms and a brand-new gym ensure a supportive and enriching work environment. About Phoenix Futures Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction. We believe in being the best, we are passionate about recovery, and we value our history.Read more about our history and guiding principles on our website. Apply Today Apply with your CV and a personal statement today! Don't miss out on this incredible opportunity to be at the forefront of change. We're reviewing applications as they come in, so apply now to avoid missing out and secure your place in our dynamic team. If you're considering relocation, rest assured that support may be available and so get in touch to find out more. We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for digital interview via Microsoft Teams on the 6th, 8th or 10th of May and be provided all details about the assessment process, including advanced details of presentation and assessment exercises. If successful, we will also arrange to meet you face to face.Unlock your potential and join us on the journey to transforming lives. Apply now and let's make a difference together!Other organisations may call this role Clinical Manager, Residential Manager, Registered Home Manager, Registered Service Manager, Operations Manager, or Home Manager.
Apr 28, 2024
Full time
Registered Manager - new CI rehab! Opening in Autumn 2024, we are seeking an exceptional individual to provide leadership in opening and managing a brand new Care Inspectorate registered residential rehabilitation service in West Aberdeenshire. You'll be supported by a charitable organisation with extensive experience in launching and managing top-tier registered care services. Service Area: Scotland Services Geographical Location: Alford, Aberdeenshire Status: Full-time Contract Type: Permanent Total Salary Pro Rata: £46,500 Closing Date: 03/05/2024 Vacancy Reference Number: 3234Aligned with our vision of empowering individuals impacted by substance use and associated needs, we're collaborating with national and local partners to deliver safe and effective residential care services. Your role will be pivotal in ensuring that every individual we support receives the highest quality of care and guidance. About You Are you ready to make a profound impact on people's lives? We're seeking an extraordinary leader to drive the success of our new residential rehab service. Your experience should include:- Previous experience in a CI service- Expertise in substance use, mental health, or related fields- Demonstrated leadership skills with at least 2 years of experience managing staff or volunteers- A burning passion for creating positive change and improving lives Your Rewards - Competitive salary of £46,500 with potential performance-related bonus of 8.5% - 25 days' annual leave (rising yearly + bank holidays), benefits package, and continuous training opportunities- Access to employee assistance programs and wellbeing activities- The chance to be part of a collaborative team dedicated to making a difference- Potential relocation package if you are not in the area - get in touch to discuss The Role Click the apply button shown to download the Role Profile and Recruitment pack for detailed information.As the Registered Manager, you'll be responsible for securing registration with the Care Inspectorate and overseeing the day-to-day operations of the facility. Your leadership will inspire a team of dedicated professionals, ensuring regulatory compliance and fostering stakeholder engagement.Your journey begins with supporting the development of our brand-new service in Alford, West Aberdeenshire. From recruiting staff to preparing for the grand opening , you'll play a pivotal role in shaping the future of addiction recovery in Scotland .You will be supported and guided by the Operations Lead for the North East Scotland and you will provide leadership and management to deputy managers (who in turn will manage the staff teams) and a nurse. This role is the figurehead of the service on-site, and balances the ongoing service provision with regulatory compliance and stakeholder engagement.Phase one of the role will involve supporting the Operations Lead and wider colleagues with the development of a brand-new service on the site, in the village of Alford, Aberdeenshire. Contractors are currently undertaking a 26-week building programme to bring the property up to specification and readiness to open. As part of your role, you will also be responsible for the ongoing development of the service to meet resident and stakeholder needs .You will lead on the implementation of the programme, plus the recruitment of the staff team, and preparing the service for opening, with the support of experienced internal teams across the charity. As a partner working to promote your services, it will be essential for you to align efforts with your organisation's goals, whilst ensuring both quality and financial targets are met. The Service Our state-of-the-art facility will offer 27 beds for individuals seeking transformative recovery journeys. With a focus on nature and the environment, and with 1.2 acres of land on site, our Recovery through Nature projects will provide a holistic approach to healing. Plus, staff amenities such as onsite bedrooms and a brand-new gym ensure a supportive and enriching work environment. About Phoenix Futures Join a legacy of over 50 years in providing rehabilitation services. At Phoenix Futures, we're committed to rebuilding capacity in the residential rehab sector across England and Scotland. Your dedication will contribute to our mission of delivering hope and transformation to individuals and families affected by addiction. We believe in being the best, we are passionate about recovery, and we value our history.Read more about our history and guiding principles on our website. Apply Today Apply with your CV and a personal statement today! Don't miss out on this incredible opportunity to be at the forefront of change. We're reviewing applications as they come in, so apply now to avoid missing out and secure your place in our dynamic team. If you're considering relocation, rest assured that support may be available and so get in touch to find out more. We want you to feel comfortable to be your best during the interview process, so that you can get to know Phoenix and we can get to know you. If shortlisted, you will be contacted for digital interview via Microsoft Teams on the 6th, 8th or 10th of May and be provided all details about the assessment process, including advanced details of presentation and assessment exercises. If successful, we will also arrange to meet you face to face.Unlock your potential and join us on the journey to transforming lives. Apply now and let's make a difference together!Other organisations may call this role Clinical Manager, Residential Manager, Registered Home Manager, Registered Service Manager, Operations Manager, or Home Manager.
Lettings Negotiator central Cambridge Leading independent lettings and property management agency in Cambridge are looking for a talented and experienced Lettings Negotiator to join their friendly and supportive property team. You ll be working with a team of Property Managers and Lettings Negotiators who work collaboratively, with a passion for providing a high-quality service to their landlords and tenants. A business with an excellent track record managing a portfolio across Cambridge and the surrounding towns and villages. Join a team with a great working atmosphere who can offer you long-term progression and training support to ARLA or CELA qualification from day one. As Lettings Negotiator you ll be responsible for property viewings and negotiating new and existing rental contracts providing excellent communication and customer service to landlords and tenants. Helping to manage enquiries and applications from tenants to help them secure the right property. We're looking for a well-organised and dynamic person with a can-do and flexible approach. You'll enjoy working in a fast-paced, service-led environment and be confident dealing with people. Previous experience working as a Lettings Negotiator or similar property role is essential. Good local knowledge of Cambridge, living in the local area and willing to be based in town. Driving is essential for viewings, salary circa £25,000 - £27,000 depending on experience and quals. Opportunity to progress to Property Manager level. Send your CV to apply or call or property team to discuss the opportunity in confidence.
Apr 28, 2024
Full time
Lettings Negotiator central Cambridge Leading independent lettings and property management agency in Cambridge are looking for a talented and experienced Lettings Negotiator to join their friendly and supportive property team. You ll be working with a team of Property Managers and Lettings Negotiators who work collaboratively, with a passion for providing a high-quality service to their landlords and tenants. A business with an excellent track record managing a portfolio across Cambridge and the surrounding towns and villages. Join a team with a great working atmosphere who can offer you long-term progression and training support to ARLA or CELA qualification from day one. As Lettings Negotiator you ll be responsible for property viewings and negotiating new and existing rental contracts providing excellent communication and customer service to landlords and tenants. Helping to manage enquiries and applications from tenants to help them secure the right property. We're looking for a well-organised and dynamic person with a can-do and flexible approach. You'll enjoy working in a fast-paced, service-led environment and be confident dealing with people. Previous experience working as a Lettings Negotiator or similar property role is essential. Good local knowledge of Cambridge, living in the local area and willing to be based in town. Driving is essential for viewings, salary circa £25,000 - £27,000 depending on experience and quals. Opportunity to progress to Property Manager level. Send your CV to apply or call or property team to discuss the opportunity in confidence.
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? At Fight for Sight / Vision Foundation, we pursue positive answers to both questions. We do this by funding the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront of eye research, making breakthroughs and discoveries that will prevent and treat eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people: from tackling loneliness to supporting people who have survived domestic abuse. We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of vision loss. We've secured well-respected and highly engaged ambassadors and patrons, from Sir John Major to Marsha De Cordova MP. This is an exciting time to join us, as we activate our new brand and five-year strategy. If you share our mission and have the skills, experience and drive to contribute to our dynamic team, we'd love to hear from you. Role Description The Head of Research and Programmes is a new role, leading and overseeing the delivery of our grant-making activity across eye research and social change: delivering first class grant programmes that respond to need as our organisation scales up. The role will lead on key strategic projects and relationships that will increase the Impact of our funding and the value we add to the sectors we work in. This role will also develop and own an appropriate impact framework to ensure we're able to amplify the work we fund and demonstrate the value of our approach to funders and supporters. Responsible to Director of Impact and External Affairs Direct reports Senior Programme Manager (Research): Programme Manager (Social Change): Impact and Evaluation Manager Working hours and contract This is a permanent full-time role, 35 hours a week. Salary Circa. £60k Location Aldgate E1 and hybrid working. Minimum two days in the office and external meetings and events as required. Start date As soon as possible Role Responsibilities: Overseeing our Grant Programmes Driving work in areas where our organisation can add value and meet need, including scoping new potential programmes and partnerships as well as ensuring our current programmes evolve Lead on delivering high quality funding programmes that meet regulatory (AMRC) requirements as appropriate and provide an excellent experience for applicants, both successful and unsuccessful Be responsible for the financial management of budget associated with our funding programmes, working closely with the Finance Team Lead and manage the programme teams to analyse the external environment, identify unmet need and how we can add greater value in the sectors we work in Proactively disseminate insights from our funded research and project partners, gather sector knowledge, e.g. through delivering presentations, networking and representing our organisation externally with other grant makers/philanthropic organisations and sector partners. Impact, evaluation and learning Work with the Director of Impact and External Affairs to develop and deliver an appropriate impact framework for our organisation, ensuring that we're able to amplify the work we fund and demonstrate value to our funders and supporters Work closely with the Head of Communications and External Affairs to ensure that the narrative around our impact is powerful and consistent Initiate and facilitate new partnership opportunities, e.g. for co-funding grants, or for co-creating innovative project ideas for consideration through our funding programmes. Strategic projects and relationships: Act as the primary point of contact for scientific advisors and subject matter experts, supporting the programme managers by providing senior stakeholder and relationship management support, e.g. with funded researchers, institutions, sector partners and potential future partners Commission relevant evidence gathering, project or development work to support the evolution of our funding programmes, specifically our focus during 2024/25 on the North East of England . Work with fundraising colleagues to provide support and information to develop cases for support, including pitching alongside the fundraising team when required. Work closely with colleagues in communications to ensure that the scope and impact of our work is widely understood and communicated Lead on specific initiatives to support our research strategy and to enhance our social change funding programme, e.g. developing a network for early career researchers and involvement of experts by experience across our work. Leadership and Management Lead the team to deliver high quality funding programmes, ensuring that impact is embedded and widely shared Provide leadership to the team to support Its ongoing and future development, including creating ways to build skills and expertise within the team Work alongside other senior managers in the organisation to provide leadership that ensures our organisation is able to make the most of opportunities, increase its profile and credibility. Deliver strong and effective grant-making through our decision-making and governance structures Deputise for the Director of Impact and External Affairs as appropriate. Person specification: Skills, knowledge & experience Essential A postgraduate degree in a biomedical sciences, health or social sciences subject or equivalent work experience Experience of working in a funder organisation, ideally supporting research or social change programme delivery including patient and public involvement and/or other co-production methods. Enthusiastic about vision research with strong analytical skills and the ability to interpret, analyse and summarise evidence, including from technical scientific papers, for a variety of audiences. Experience of monitoring, evaluation and learning within a grant making environment, including facilitating opportunities for grantees to come together, either through structured development programmes or sharing best practice Proficient in the use of standard IT packages including Microsoft Word, Excel and PowerPoint and ideally familiar with Grant Management Systems or able to learn how to use these quickly. Desirable An advanced research degree (PhD) in biomedical sciences, health or social sciences subject or equivalent work experience Experience of working directly in or supporting vision and sight loss research or funding programmes. Understanding of the wider research and programme funding landscape and initiatives for responsible funding activities Personal characteristics and behaviours: A confident and clear communicator, both orally and in writing, with an ability to articulate our impact with internal and external stakeholders A collaborative approach, able to problem solve and work with colleagues to generate ideas or overcome barriers A focus on quality, attention to detail and accuracy in content and presentation A strong project manager with the ability to work independently and within a team to plan and prioritise activities across multiple projects. Commitment to the research that will prevent, treat and cure eye disease and the change that is needed to improve life for blind and vision impaired people. Commitment to Equity, Diversity and Inclusion. Flexibility The role description is a general outline of duties and responsibilities and may be amended from time to time. The post holder may be required to undertake other duties as may be reasonably required from time to time. Application process: Please forward a CV and supporting statement of no more than 2 pages outlining how your skills and experience are relevant to the role and your motivations for applying, with the subject 'Application for Head of Research and Programmes' to by 9 am, Monday 29 April 2024. This will be a 2-stage interview process taking place at the start of May. Please indicate any dates that you would not be available for interview between the closing date of 29 April and the end of May. Accessibility Please let us know if you have any accessibility requirements. If you are unfamiliar with MS Teams and would like to do a tech run-through before the interview, we can also coordinate that. Equal opportunities, diversity & inclusion Don't meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have. We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups. EDI Monitoring Form: Fight for Sight is an equal opportunities employer and particularly welcomes applications from people with sight loss . click apply for full job details
Apr 28, 2024
Full time
Imagine being told that you, or someone you love, is losing their sight. In that moment, two profound questions demand urgent answers: Can this be stopped? How will I live my life? At Fight for Sight / Vision Foundation, we pursue positive answers to both questions. We do this by funding the brilliant minds and bright ideas that put change in sight. Our researchers are at the forefront of eye research, making breakthroughs and discoveries that will prevent and treat eye disease. The partnerships we build and initiatives we support are changing life for blind and vision impaired people: from tackling loneliness to supporting people who have survived domestic abuse. We have a clear ambition, led by our CEO, Keith Valentine, who has valuable lived experience of vision loss. We've secured well-respected and highly engaged ambassadors and patrons, from Sir John Major to Marsha De Cordova MP. This is an exciting time to join us, as we activate our new brand and five-year strategy. If you share our mission and have the skills, experience and drive to contribute to our dynamic team, we'd love to hear from you. Role Description The Head of Research and Programmes is a new role, leading and overseeing the delivery of our grant-making activity across eye research and social change: delivering first class grant programmes that respond to need as our organisation scales up. The role will lead on key strategic projects and relationships that will increase the Impact of our funding and the value we add to the sectors we work in. This role will also develop and own an appropriate impact framework to ensure we're able to amplify the work we fund and demonstrate the value of our approach to funders and supporters. Responsible to Director of Impact and External Affairs Direct reports Senior Programme Manager (Research): Programme Manager (Social Change): Impact and Evaluation Manager Working hours and contract This is a permanent full-time role, 35 hours a week. Salary Circa. £60k Location Aldgate E1 and hybrid working. Minimum two days in the office and external meetings and events as required. Start date As soon as possible Role Responsibilities: Overseeing our Grant Programmes Driving work in areas where our organisation can add value and meet need, including scoping new potential programmes and partnerships as well as ensuring our current programmes evolve Lead on delivering high quality funding programmes that meet regulatory (AMRC) requirements as appropriate and provide an excellent experience for applicants, both successful and unsuccessful Be responsible for the financial management of budget associated with our funding programmes, working closely with the Finance Team Lead and manage the programme teams to analyse the external environment, identify unmet need and how we can add greater value in the sectors we work in Proactively disseminate insights from our funded research and project partners, gather sector knowledge, e.g. through delivering presentations, networking and representing our organisation externally with other grant makers/philanthropic organisations and sector partners. Impact, evaluation and learning Work with the Director of Impact and External Affairs to develop and deliver an appropriate impact framework for our organisation, ensuring that we're able to amplify the work we fund and demonstrate value to our funders and supporters Work closely with the Head of Communications and External Affairs to ensure that the narrative around our impact is powerful and consistent Initiate and facilitate new partnership opportunities, e.g. for co-funding grants, or for co-creating innovative project ideas for consideration through our funding programmes. Strategic projects and relationships: Act as the primary point of contact for scientific advisors and subject matter experts, supporting the programme managers by providing senior stakeholder and relationship management support, e.g. with funded researchers, institutions, sector partners and potential future partners Commission relevant evidence gathering, project or development work to support the evolution of our funding programmes, specifically our focus during 2024/25 on the North East of England . Work with fundraising colleagues to provide support and information to develop cases for support, including pitching alongside the fundraising team when required. Work closely with colleagues in communications to ensure that the scope and impact of our work is widely understood and communicated Lead on specific initiatives to support our research strategy and to enhance our social change funding programme, e.g. developing a network for early career researchers and involvement of experts by experience across our work. Leadership and Management Lead the team to deliver high quality funding programmes, ensuring that impact is embedded and widely shared Provide leadership to the team to support Its ongoing and future development, including creating ways to build skills and expertise within the team Work alongside other senior managers in the organisation to provide leadership that ensures our organisation is able to make the most of opportunities, increase its profile and credibility. Deliver strong and effective grant-making through our decision-making and governance structures Deputise for the Director of Impact and External Affairs as appropriate. Person specification: Skills, knowledge & experience Essential A postgraduate degree in a biomedical sciences, health or social sciences subject or equivalent work experience Experience of working in a funder organisation, ideally supporting research or social change programme delivery including patient and public involvement and/or other co-production methods. Enthusiastic about vision research with strong analytical skills and the ability to interpret, analyse and summarise evidence, including from technical scientific papers, for a variety of audiences. Experience of monitoring, evaluation and learning within a grant making environment, including facilitating opportunities for grantees to come together, either through structured development programmes or sharing best practice Proficient in the use of standard IT packages including Microsoft Word, Excel and PowerPoint and ideally familiar with Grant Management Systems or able to learn how to use these quickly. Desirable An advanced research degree (PhD) in biomedical sciences, health or social sciences subject or equivalent work experience Experience of working directly in or supporting vision and sight loss research or funding programmes. Understanding of the wider research and programme funding landscape and initiatives for responsible funding activities Personal characteristics and behaviours: A confident and clear communicator, both orally and in writing, with an ability to articulate our impact with internal and external stakeholders A collaborative approach, able to problem solve and work with colleagues to generate ideas or overcome barriers A focus on quality, attention to detail and accuracy in content and presentation A strong project manager with the ability to work independently and within a team to plan and prioritise activities across multiple projects. Commitment to the research that will prevent, treat and cure eye disease and the change that is needed to improve life for blind and vision impaired people. Commitment to Equity, Diversity and Inclusion. Flexibility The role description is a general outline of duties and responsibilities and may be amended from time to time. The post holder may be required to undertake other duties as may be reasonably required from time to time. Application process: Please forward a CV and supporting statement of no more than 2 pages outlining how your skills and experience are relevant to the role and your motivations for applying, with the subject 'Application for Head of Research and Programmes' to by 9 am, Monday 29 April 2024. This will be a 2-stage interview process taking place at the start of May. Please indicate any dates that you would not be available for interview between the closing date of 29 April and the end of May. Accessibility Please let us know if you have any accessibility requirements. If you are unfamiliar with MS Teams and would like to do a tech run-through before the interview, we can also coordinate that. Equal opportunities, diversity & inclusion Don't meet every single requirement? At Fight for Sight and Vision Foundation we are dedicated to building a diverse and inclusive workforce, so if you're excited about this role but your past experience doesn't align perfectly with every item in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles that we have. We have an inclusive and accessible recruitment process, including any adjustments required to support people from diverse community groups. EDI Monitoring Form: Fight for Sight is an equal opportunities employer and particularly welcomes applications from people with sight loss . click apply for full job details
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
This role has a starting salary of £38,746 per annum, based on a 36 hour working week. Surrey County Council embraces agile working and therefore we offer hybrid working arrangements where you are expected in the office at least 2 days a week. We are excited to be hiring a new Senior Practitioner to join our fantastic Asylum-Seeking Care Leaving team. The team is based at Quadrant Court in Woking and will sit within the Looked After Children and Care Leaving Services. This team is being created in response to increasing numbers of both Unaccompanied Minors and Young People claiming Asylum whom Surrey County Council are responsible for. Rewards and Benefits: 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources Workers can apply for flexible working arrangements such as 9 day fortnights About the Team Our service strives to make every young person and child count and this has been recognised both locally and nationally as recipients of the "PA Team of the Year" award by the National Care Leavers Bench Marking Forum alongside a Personal Advisor winning a "Star of Surrey" award. Our service embraces a learning culture where we aim to learn and develop each other through support and training opportunities. Our teams have stable staffing and team members are valued for their hard work. About the Role In this role you will case hold high risk and complex young people and participate in the assessment and preparation of Pathway Plans for those who are eligible. The Pathway Plan sets out the young person's aspirations regarding education, accommodation, health, social relationships and specific needs. For asylum seeking young people, we look at how their immigration status may impact on these areas. Working with the Team Manager and the wider team, you will make a personal contribution to a collective endeavour, to create the conditions for success and actively contribute to the development and success of the service. Alongside this, you may be responsible for representing the Leaving Care Service at working groups, such as participation events and at Care Council meetings. You will also chair and lead the review of the Pathway Plan according to statutory requirements, including liaising with partners for young people living out of Surrey County Council. You will be able to recommend services that the local authority maybe required to pay for, and while you would hold no direct budget responsibilities, you would be required to have an understanding of the finance policy. In addition, you will also hold some management responsibilities, including supervising Personal Advisors and deputising for the Team Manager. You will contribute to wider project work and be seen as a leader and role model for excellent practice within the team. Alongside your caseload, you will be required to carry out duty on a rota basis. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: An ability to develop and sustain good working relationships with young people including those who may be disengaged. Experience working with asylum-seeking young people and an understanding of the issues they face, plus a good working knowledge of relevant legislation (The Children Act 1989, Children Leaving Care Act 2004, Homelessness Reduction Act 2017, Children and Social Work Act 2017.) An ability to work to the reporting standards of the department, ensuring that reports are structured, evidence based and in accordance with the Directorate Quality Assurance Standards. An awareness of current issues relating to socially excluded young people including young people claiming asylum and/or subject to immigration control. Knowledge of Housing legislation, Department of Work and Pensions Benefits, and Immigration Policy. Experience of managing leading and/or mentoring others in previous roles. Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Elaine Andrews by telephone on . The job advert closes at 23:59 on 09/05/2024. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Apr 28, 2024
Full time
This role has a starting salary of £38,746 per annum, based on a 36 hour working week. Surrey County Council embraces agile working and therefore we offer hybrid working arrangements where you are expected in the office at least 2 days a week. We are excited to be hiring a new Senior Practitioner to join our fantastic Asylum-Seeking Care Leaving team. The team is based at Quadrant Court in Woking and will sit within the Looked After Children and Care Leaving Services. This team is being created in response to increasing numbers of both Unaccompanied Minors and Young People claiming Asylum whom Surrey County Council are responsible for. Rewards and Benefits: 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service Option to buy up to 10 days of additional annual leave An extensive Employee Assistance Programme (EAP) to support health and wellbeing Up to 5 days of carer's leave per year Paternity, adoption and dependents leave A generous local government salary related pension Lifestyle discounts including gym, travel, shopping and many more 2 paid volunteering days plus 1 team volunteering day per year Learning and development hub where you can access a wealth of resources Workers can apply for flexible working arrangements such as 9 day fortnights About the Team Our service strives to make every young person and child count and this has been recognised both locally and nationally as recipients of the "PA Team of the Year" award by the National Care Leavers Bench Marking Forum alongside a Personal Advisor winning a "Star of Surrey" award. Our service embraces a learning culture where we aim to learn and develop each other through support and training opportunities. Our teams have stable staffing and team members are valued for their hard work. About the Role In this role you will case hold high risk and complex young people and participate in the assessment and preparation of Pathway Plans for those who are eligible. The Pathway Plan sets out the young person's aspirations regarding education, accommodation, health, social relationships and specific needs. For asylum seeking young people, we look at how their immigration status may impact on these areas. Working with the Team Manager and the wider team, you will make a personal contribution to a collective endeavour, to create the conditions for success and actively contribute to the development and success of the service. Alongside this, you may be responsible for representing the Leaving Care Service at working groups, such as participation events and at Care Council meetings. You will also chair and lead the review of the Pathway Plan according to statutory requirements, including liaising with partners for young people living out of Surrey County Council. You will be able to recommend services that the local authority maybe required to pay for, and while you would hold no direct budget responsibilities, you would be required to have an understanding of the finance policy. In addition, you will also hold some management responsibilities, including supervising Personal Advisors and deputising for the Team Manager. You will contribute to wider project work and be seen as a leader and role model for excellent practice within the team. Alongside your caseload, you will be required to carry out duty on a rota basis. Shortlisting Criteria To be considered for shortlisting for this position, your application will clearly evidence the following: An ability to develop and sustain good working relationships with young people including those who may be disengaged. Experience working with asylum-seeking young people and an understanding of the issues they face, plus a good working knowledge of relevant legislation (The Children Act 1989, Children Leaving Care Act 2004, Homelessness Reduction Act 2017, Children and Social Work Act 2017.) An ability to work to the reporting standards of the department, ensuring that reports are structured, evidence based and in accordance with the Directorate Quality Assurance Standards. An awareness of current issues relating to socially excluded young people including young people claiming asylum and/or subject to immigration control. Knowledge of Housing legislation, Department of Work and Pensions Benefits, and Immigration Policy. Experience of managing leading and/or mentoring others in previous roles. Contact us Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contact Elaine Andrews by telephone on . The job advert closes at 23:59 on 09/05/2024. Our Commitment Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where: The candidate has evidenced the minimum criteria for the role through their application The candidate has chosen to share that they have a disability on the application form Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that for an unprecedented thirteenth year, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Reporting to the Contracts Manager you will be responsible for managing the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customers care, and cost. Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme, and to proactively schedule in trades to ensure optimum delivery Manage material levels on site to ensure the minimum amount of stock but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. What you'll need? To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities. Proven ability to consistently deliver weekly targets through good organisation of the labour force, and promoting a team working ethic. Excellent communicator, with an emphasis on explaining detail and gaining full compliance. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks to meet changing business needs, demonstrating a strong problem-solving ability. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations . A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. Our Company and Benefits We've been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Developments PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Insurance - Single Cover Annual Medical Health Assessment 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days)
Apr 28, 2024
Full time
Within the Construction environment, think about buying materials, managing big projects, ensuring health and safety and customer service. At any given time, you'll find us working on some circa 400 developments in both towns and rural areas across the UK, and every one poses unique challenges. Some are from scratch on brownfield sites; others see us adapting existing buildings, like old factories or disused hospitals. We need people who can bring us fresh ideas and imagination on one hand, and the commercial ability to manage people, budgets and costs on the other. It is testament to the professionalism of our construction teams that for an unprecedented thirteenth year, Site Managers have won more NHBC Pride in the Job Awards than any other housebuilder. Reporting to the Contracts Manager you will be responsible for managing the construction of a development, including all associated pre and post housebuilding works, ensuring that targets are met regarding health and safety, delivery to build programme quality, customers care, and cost. Ensuring compliance on site at all times to the company health and safety standards and processes, NHBC standards, building regulations and overall quality standards. Co-ordinating labour and resources on site to deliver the build programme, and to proactively schedule in trades to ensure optimum delivery Manage material levels on site to ensure the minimum amount of stock but enough to ensure the site programme is met and all labour is efficiently employed. Ensuring that all plots are built to the highest standard of quality, complying with the NHBC Standards, Building Regulations, range specifications and best practice. Undertaking company directed quality control procedures and inspections at the correct timings, and rectifying any defects so as not to incur additional cost, time delays to the programme, or reduction in the final quality. Monitoring and controlling the cost of production, and approving payment to contractors and trades where appropriate. Initiating and attending plot inspections with the Local Building Inspector or NHBC, taking corrective action to ensure a minimum of RI's/BRI's. Carrying out toolbox talks or similar on-site briefings. Liaising proactively with other internal departments, externals suppliers and partners to ensure the build programme is achieved Working with sales through regular sales/build meetings to ensure a smooth and controlled delivery of homes for customers. To deliver a high standard of site presentation at all times. Carrying out New Home Tour with the Sales Advisor and customer(s) to give a good demonstration of the home, answering any questions, and rectifying any issues before Legal Completion. With the support of the Contracts Manager, ensure that the on-site Construction team is fully resourced and well-directed, with clear guidelines to their own job responsibilities, and are provided with full support in achieving these in terms of communication, training and development, and the organisation of the site's workload and resources. Showing a good behavioural example in all aspects of health and safety, organisation, conduct, quality of work, and professionalism. What you'll need? To be successful in the role, we are looking for: Extensive experience of working to an established build programme and managing key priorities. Proven ability to consistently deliver weekly targets through good organisation of the labour force, and promoting a team working ethic. Excellent communicator, with an emphasis on explaining detail and gaining full compliance. Demonstrated good leadership and assertive skills to ensure optimum delivery to the highest quality standards on site. Ability to prioritise tasks to meet changing business needs, demonstrating a strong problem-solving ability. A member of the Chartered Institute of Builders and/or qualified to NVQ level 5 in Construction Management, or a time served tradesman with considerable experience of the full range of construction trades. In depth knowledge of all aspects of construction and housebuilding, and the relevant legislative requirements e.g. health and safety, NHBC requirements and Building Regulations . A thorough knowledge and well-rounded experience of dealing with customers and potential customers in all aspects, such as the giving of information and advice, resolving any customer issues, confirming company procedures etc. Our Company and Benefits We've been nationally recognised as a 5 star housebuilder since 2009 for supplying high-quality homes for all generations. That's more than any other major housebuilder. It's because we combine the brightest minds, the latest technology, and a genuine commitment to putting customers first. We want the best people in the industry to help us shape the future of building. We have tailored opportunities for apprentices, graduates, experienced professionals and ex-Armed Forces personnel to come and help us stay one step ahead, and build the homes that Britain needs. Barratt adopts a hybrid way of working which assumes that where roles allow, our office-based colleagues divide their time between working in the office, on our construction sites and sales offices, and working from home, as the role dictates. We recognise the many benefits that an effective hybrid working culture brings to both the Company and our colleagues. We are building an organisation where anyone with drive and talent can pursue the career they want. We are building a culture where anyone, regardless of gender, race, sexuality, disability, background or any other characteristic, can progress and be proud to work for us. As part of working for Barratt Developments PLC and specifically for this role we offer: Competitive Bonus Scheme Private Medical Insurance - Single Cover Annual Medical Health Assessment 26 days holiday (increase by 1 day for every 3 years continuous service up to 29 days)
The Program Operations Director (POD) is responsible for building and maintaining the initial organizational systems related to human resources, operations, and finance that will help Joyful Readers launch successfully. This includes hiring and onboarding staff, budget and expense tracking, liaising with a variety of vendors, and building organizational policies. In addition, the POD will directly manage a Recruitment and Admissions Manager, who leads the annual process of recruiting AmeriCorps tutors to serve with Joyful Readers. In many ways, the POD will serve as the "glue" that ensures organizational success for a staff team of 8 and a corps of 30 tutors. The POD will work closely with the Literacy and Development Directors and report to the organization's Executive Director. Anticipated start date: early August 2022 Some work for this position is completed in-person and cannot be performed virtually; however, flexibility to work remotely will exist. Finance Liaise with contracted partners (Your Part Time Controller, Bookminders) to oversee financial systems, track expenses, and maximize collection of grant funds Collaborate with the Executive Director on the annual budgeting process Liaise with a payroll provider and manage accounts payable and receivable, including ensuring prompt invoicing of school contract funding Build and communicate organizational finance policies Human Resources Oversee benefit administration for staff and AmeriCorps tutors and partner with the Executive Director to select providers for life, disability, and retirement benefits Lead organizational onboarding and offboarding processes, including background checks, compliance with AmeriCorps regulations, I-9 completion, and ID documentation management Oversee organizational timekeeping and effort certification Build and communicate HR policies and lead internal HR processes such as accommodation requests, incident and grievance investigations, and conflict resolution support Develop and coordinate hiring processes and applicant interviews for open staff positions; align processes where necessary with recruitment and admissions processes for AmeriCorps tutors Collaborate with the Executive Director to lead and maintain a positive work culture Operations Build and communicate processes and procedures to ensure the organization's operations run smoothly and efficiently Liaise with a tech vendor to maintain quality operations of leased IT equipment Manage organizational property such as literacy curriculum, AmeriCorps tutor uniforms, and office supplies and materials Ensure organizational compliance with AmeriCorps regulations and guidelines and relevant local, state, and federal laws Maintain all AmeriCorps member files and lead internal and external audit projects Build systems for file sharing and storage, and processes that help manage information Lead and/orsupportwithcontractnegotiationsasneeded Recruitment and Admissions Manager Oversite Hire and manage the organization's first Recruitment and Admissions Manager (RAM) Collaboratively build strategies alongside the RAM to ensure the organization builds a diverse pipeline of AmeriCorps tutor applicants and successfully meets its annual admissions goal Integrate recruitment and admissions support into the staff and AmeriCorps tutor experience Organizational Support and Leadership Meet weekly as a member of the organizational leadership team Support AmeriCorps tutor training logistics and facilitate trainings related to human resources and AmeriCorps compliance Support AmeriCorps tutors in their understanding of and compliance with AmeriCorps policies Support recruitment and AmeriCorps tutor interviewing Position Qualifications At least 8 years of experience in finance, human resources, operations, or organizational leadership, with leadership responsibilities in a non-profit strongly preferred Proven organizational, project, and financial management abilities A passion for solving problems, improving processes, and ensuring positive outcomes An entrepreneurial spirit to help launch a new program and build systems that will ensure program success in the short- and long-term Strong attention to detail Effective listening skills and a strong sense of empathy Strong commitment to and experience in developing a diverse, inclusive, and equitable workforce and working effectively with people with different work styles and backgrounds Technology skills including proficiency with Microsoft Suite (Word, Outlook, Excel, PowerPoint, and Teams), AV equipment, and virtual meeting platforms including Zoom Experience working in communities and/or schools with majority Black and/or Latinx populations preferred As an equal opportunity employer, Joyful Readers is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. We encourage people from underrepresented backgrounds to apply, particularly people of color, members of the LGBTQIA+ community, and people from low-income backgrounds. About Joyful Readers Joyful Readers is committed to helping Philadelphia students gain the literacy skills they need to become successful, confident, and yes joyful readers! We are launching a racially, culturally, and generationally diverse cohort of AmeriCorps tutors who will provide high-quality, research-based reading tutoring daily to K-3 students in Philadelphia schools. The service of our tutors ensures that students in systemically under-resourced schools gain the skills they need to succeed in school, at work, and in their daily lives. Our tutors receive a month of full-time training in September, including taking the AIM Institute for Learning & Research Pathways to Proficient Reading course, a graduate-level course that helps educators learn about the science of reading. In October, tutors are placed in a Philadelphia elementary school until the end of May where they tutor students 2-on-1, 30 minutes a day, Monday through Friday, supporting a caseload of up to 22 students. USD $75,000 - USD $80,000 /year This is a full-time position; all Joyful Readers full-time employees receive generous paid time off allowances (vacation, sick and organization holidays). Full-time employees may participate in our benefit programs including health and dental insurance, life insurance, retirement benefits, and disability coverage. Please include your resume or CV and a short cover letter (one page or less) highlighting your relevant experiences. Please submit your application as a Word or PDF file.
Apr 28, 2024
Full time
The Program Operations Director (POD) is responsible for building and maintaining the initial organizational systems related to human resources, operations, and finance that will help Joyful Readers launch successfully. This includes hiring and onboarding staff, budget and expense tracking, liaising with a variety of vendors, and building organizational policies. In addition, the POD will directly manage a Recruitment and Admissions Manager, who leads the annual process of recruiting AmeriCorps tutors to serve with Joyful Readers. In many ways, the POD will serve as the "glue" that ensures organizational success for a staff team of 8 and a corps of 30 tutors. The POD will work closely with the Literacy and Development Directors and report to the organization's Executive Director. Anticipated start date: early August 2022 Some work for this position is completed in-person and cannot be performed virtually; however, flexibility to work remotely will exist. Finance Liaise with contracted partners (Your Part Time Controller, Bookminders) to oversee financial systems, track expenses, and maximize collection of grant funds Collaborate with the Executive Director on the annual budgeting process Liaise with a payroll provider and manage accounts payable and receivable, including ensuring prompt invoicing of school contract funding Build and communicate organizational finance policies Human Resources Oversee benefit administration for staff and AmeriCorps tutors and partner with the Executive Director to select providers for life, disability, and retirement benefits Lead organizational onboarding and offboarding processes, including background checks, compliance with AmeriCorps regulations, I-9 completion, and ID documentation management Oversee organizational timekeeping and effort certification Build and communicate HR policies and lead internal HR processes such as accommodation requests, incident and grievance investigations, and conflict resolution support Develop and coordinate hiring processes and applicant interviews for open staff positions; align processes where necessary with recruitment and admissions processes for AmeriCorps tutors Collaborate with the Executive Director to lead and maintain a positive work culture Operations Build and communicate processes and procedures to ensure the organization's operations run smoothly and efficiently Liaise with a tech vendor to maintain quality operations of leased IT equipment Manage organizational property such as literacy curriculum, AmeriCorps tutor uniforms, and office supplies and materials Ensure organizational compliance with AmeriCorps regulations and guidelines and relevant local, state, and federal laws Maintain all AmeriCorps member files and lead internal and external audit projects Build systems for file sharing and storage, and processes that help manage information Lead and/orsupportwithcontractnegotiationsasneeded Recruitment and Admissions Manager Oversite Hire and manage the organization's first Recruitment and Admissions Manager (RAM) Collaboratively build strategies alongside the RAM to ensure the organization builds a diverse pipeline of AmeriCorps tutor applicants and successfully meets its annual admissions goal Integrate recruitment and admissions support into the staff and AmeriCorps tutor experience Organizational Support and Leadership Meet weekly as a member of the organizational leadership team Support AmeriCorps tutor training logistics and facilitate trainings related to human resources and AmeriCorps compliance Support AmeriCorps tutors in their understanding of and compliance with AmeriCorps policies Support recruitment and AmeriCorps tutor interviewing Position Qualifications At least 8 years of experience in finance, human resources, operations, or organizational leadership, with leadership responsibilities in a non-profit strongly preferred Proven organizational, project, and financial management abilities A passion for solving problems, improving processes, and ensuring positive outcomes An entrepreneurial spirit to help launch a new program and build systems that will ensure program success in the short- and long-term Strong attention to detail Effective listening skills and a strong sense of empathy Strong commitment to and experience in developing a diverse, inclusive, and equitable workforce and working effectively with people with different work styles and backgrounds Technology skills including proficiency with Microsoft Suite (Word, Outlook, Excel, PowerPoint, and Teams), AV equipment, and virtual meeting platforms including Zoom Experience working in communities and/or schools with majority Black and/or Latinx populations preferred As an equal opportunity employer, Joyful Readers is committed to providing employment opportunities to all qualified individuals and does not discriminate on the basis of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other basis prohibited by applicable law. We encourage people from underrepresented backgrounds to apply, particularly people of color, members of the LGBTQIA+ community, and people from low-income backgrounds. About Joyful Readers Joyful Readers is committed to helping Philadelphia students gain the literacy skills they need to become successful, confident, and yes joyful readers! We are launching a racially, culturally, and generationally diverse cohort of AmeriCorps tutors who will provide high-quality, research-based reading tutoring daily to K-3 students in Philadelphia schools. The service of our tutors ensures that students in systemically under-resourced schools gain the skills they need to succeed in school, at work, and in their daily lives. Our tutors receive a month of full-time training in September, including taking the AIM Institute for Learning & Research Pathways to Proficient Reading course, a graduate-level course that helps educators learn about the science of reading. In October, tutors are placed in a Philadelphia elementary school until the end of May where they tutor students 2-on-1, 30 minutes a day, Monday through Friday, supporting a caseload of up to 22 students. USD $75,000 - USD $80,000 /year This is a full-time position; all Joyful Readers full-time employees receive generous paid time off allowances (vacation, sick and organization holidays). Full-time employees may participate in our benefit programs including health and dental insurance, life insurance, retirement benefits, and disability coverage. Please include your resume or CV and a short cover letter (one page or less) highlighting your relevant experiences. Please submit your application as a Word or PDF file.
Our Tax Compliance team is a leading provider of technology enabled compliance and integrated advisory services, working across an unrivalled range of prestigious clients. The variety of work, size of our team and focus on learning and development brings about opportunities to specialise in particular industries or technical areas. PwC is one of the market leaders in global Indirect Tax compliance services, providing services to many of the firm's largest and most important clients. We provide clients with Indirect tax compliance services Globally with a key focus in EMEA. Our team is agile and open to new ways of working. The investment in automation and robotics enables us to be at the forefront of change and innovation. Together, we produce technical excellence, innovative solutions and an outstanding client experience. The role Within our Compliance Technology & Services team in Birmingham we are looking for an individual with an interest in developing their experience in indirect tax compliance and developing a career within an established team. Working within the wider team you will be responsible for the review of draft indirect tax returns using our Indirect Tax Technologies. You will be allocated to a portfolio of clients in order that high quality returns are produced and client relationships are developed to maximum potential. You will be responsible for liaising with clients and the wider PwC network in order to ensure quality and timely delivery. You will build relationships with both client contacts and the PwC network. Successful applicants will also have the opportunity to work on ad-hoc global Indirect Tax compliance projects, wider Indirect Tax process projects and assisting clients on issues such as overseas registrations, e-filing, potential impact of new overseas Indirect Tax legislation and tax authority audit support etc. Successful applicants may also have the opportunity to play an integral role in delivering a best in class On-boarding function. This includes the implementation of PwC's best in class VAT reporting technology. Supporting the On- boarding leadership in ensuring the successful implementation and operation of ITX Compliance On-boarding activities, with a focus on global MNC client facing, data transformation, project delivery, relationship management and best practice, ensuring that ITX Compliance clients experience driven, effective and innovative on-boarding solutions. This role provides the successful candidate with an unparalleled opportunity to build global VAT technical skills, global Indirect Tax compliance awareness and the experience of working on complex and challenging assignments. This is an excellent platform for furthering your career within Indirect Tax and opportunities for training are available. On a day to day basis responsibilities will include: •Dealing with client financial data and processing into our Indirect Tax Technologies •Reviewing the client specific exception reports produced by the technology •Managing deliverable and contractual scope to ensure delivery against compliance obligations •VAT technical and accounting review of draft returns and client specific exception reports; •Liaising/managing the appropriate client personnel; • Liaising with the global PwC network; •Ensuring high quality service delivery to our clients; • Coaching/Mentoring junior members of the team • Keeping up to date with legislation and practical changes which impact VAT compliance; • Managing financials • Monitoring relevant tax legislation and ensuring VAT processes accommodate technical requirements. • Developing and maintaining the client relationship for a portfolio of clients • Understanding client processes and identifying opportunities to help client's further Essential skills and experience Successful candidates will need to possess and demonstrate a broad range of capabilities and skills, including: Good VAT technical knowledge. • EMEA VAT knowledge and experience preferred • Accounting knowledge • Previous experience in a VAT related role. • Excellent communication skills, both oral and written. Ability to develop less experienced team members to achieve excellence, best practice and optimised use of relevant tools and techniques • Excellent self-organisational skills and ability to work with strict timetables and deadlines with an ambition and a strong desire to succeed. • Ambition and a strong desire to succeed. • A commitment to team working, being committed to working collaboratively and sharing knowledge across the ITX Compliance CoE team • Commercial mindset, driven to improve processes and deliver business solutions cost effectively
Apr 28, 2024
Full time
Our Tax Compliance team is a leading provider of technology enabled compliance and integrated advisory services, working across an unrivalled range of prestigious clients. The variety of work, size of our team and focus on learning and development brings about opportunities to specialise in particular industries or technical areas. PwC is one of the market leaders in global Indirect Tax compliance services, providing services to many of the firm's largest and most important clients. We provide clients with Indirect tax compliance services Globally with a key focus in EMEA. Our team is agile and open to new ways of working. The investment in automation and robotics enables us to be at the forefront of change and innovation. Together, we produce technical excellence, innovative solutions and an outstanding client experience. The role Within our Compliance Technology & Services team in Birmingham we are looking for an individual with an interest in developing their experience in indirect tax compliance and developing a career within an established team. Working within the wider team you will be responsible for the review of draft indirect tax returns using our Indirect Tax Technologies. You will be allocated to a portfolio of clients in order that high quality returns are produced and client relationships are developed to maximum potential. You will be responsible for liaising with clients and the wider PwC network in order to ensure quality and timely delivery. You will build relationships with both client contacts and the PwC network. Successful applicants will also have the opportunity to work on ad-hoc global Indirect Tax compliance projects, wider Indirect Tax process projects and assisting clients on issues such as overseas registrations, e-filing, potential impact of new overseas Indirect Tax legislation and tax authority audit support etc. Successful applicants may also have the opportunity to play an integral role in delivering a best in class On-boarding function. This includes the implementation of PwC's best in class VAT reporting technology. Supporting the On- boarding leadership in ensuring the successful implementation and operation of ITX Compliance On-boarding activities, with a focus on global MNC client facing, data transformation, project delivery, relationship management and best practice, ensuring that ITX Compliance clients experience driven, effective and innovative on-boarding solutions. This role provides the successful candidate with an unparalleled opportunity to build global VAT technical skills, global Indirect Tax compliance awareness and the experience of working on complex and challenging assignments. This is an excellent platform for furthering your career within Indirect Tax and opportunities for training are available. On a day to day basis responsibilities will include: •Dealing with client financial data and processing into our Indirect Tax Technologies •Reviewing the client specific exception reports produced by the technology •Managing deliverable and contractual scope to ensure delivery against compliance obligations •VAT technical and accounting review of draft returns and client specific exception reports; •Liaising/managing the appropriate client personnel; • Liaising with the global PwC network; •Ensuring high quality service delivery to our clients; • Coaching/Mentoring junior members of the team • Keeping up to date with legislation and practical changes which impact VAT compliance; • Managing financials • Monitoring relevant tax legislation and ensuring VAT processes accommodate technical requirements. • Developing and maintaining the client relationship for a portfolio of clients • Understanding client processes and identifying opportunities to help client's further Essential skills and experience Successful candidates will need to possess and demonstrate a broad range of capabilities and skills, including: Good VAT technical knowledge. • EMEA VAT knowledge and experience preferred • Accounting knowledge • Previous experience in a VAT related role. • Excellent communication skills, both oral and written. Ability to develop less experienced team members to achieve excellence, best practice and optimised use of relevant tools and techniques • Excellent self-organisational skills and ability to work with strict timetables and deadlines with an ambition and a strong desire to succeed. • Ambition and a strong desire to succeed. • A commitment to team working, being committed to working collaboratively and sharing knowledge across the ITX Compliance CoE team • Commercial mindset, driven to improve processes and deliver business solutions cost effectively
Americas, APAC and EMEA (AAE) General Manager page is loaded Americas, APAC and EMEA (AAE) General Manager Apply locations London, Warwick Court time type Full time posted on Posted 2 Days Ago job requisition id 71100 There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premierassetmanagerfocused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us. POSITION PURPOSE An exciting global opportunity has arisen within the Americas, APAC and EMEA (AAE) Distribution business unit at T. Rowe Price for a General Manager to support the Head of AAE. The AAE business unit is part of the Global Distribution group and encompasses the Relationship Management, Segment Marketing, Global Consultant Relations / Global Financial Intermediaries and Strategic Partnerships teams across the global Institutional and international (ex US) Intermediary channels. The key objective of this group is to achieve diversified and consistent growth over multiple years in the markets, where we choose to compete. The General Manager (GM) is a strategic business leader that provides operational leadership and oversight of the performance of the AAE group by leading business planning, business administration, program management and support for the Head of AAE. The role acts as a key partner and liaison to other business unit (BU) leaders and works with a broad group of stakeholders, within and outside Global Distribution to advance work, leads the execution of key priorities, and ensure information is shared effectively and clearly on behalf of the Head of AAE. The GM proactively manages financial, communication and other issues as they arise and is responsible for providing support in these areas to other members of the AAE lead team. The GM is also responsible for acting as first escalation point for issues and making decisions related to business management needs and priorities by working closely with the leadership team. The successful candidate will be part of the AAE Lead Team. Principal Responsibilities Strategic Projects and Planning This role will be acting as the Operating Sponsor of the Global Growth Strategy (GGS). This is a key and complex, 5-year, cross-functional, multi-regional program, essential for our firm's future growth (has Group Board visibility). In this Operating sponsor role, they will be orchestrating on a day-to-day basis with the project teams the practical working level activities of the GGS project across multiple functions and geographies. They will sit on key senior leader committees associated with change management such as, for example: BCM Crisis Mgmt, Strategy Operating Committee (SOC), and Enterprise Risk Management Operating Committee (ERMOC). As the Head of AAE also has regulatory oversight of T Rowe Price International as CEO, the successful candidate will be supporting him discharge his responsibilities as SMF1, under the SMCR regime. Examples of tasks: develop the CEO report for the Board, review the SMF 1 SMCR report for TRPIL & TRPUK, participate in new and existing regulatory driven projects (e.g. UK Consumer Duty). This role would support the EMEA Executive Group, which the Head of AAE leads, as "secretary" to set the agenda and ensure action items are followed up on. Business Management, Execution and Team Leadership Leads a team of Business and Project management associates driving forward the business agenda. Tracks priorities across all AAE regions and follows up as needed with leaders to drive execution and meet deadlines, serve as a sounding board on key priorities and challenges, removing roadblocks as needed. Sets agendas for and facilitates AAE lead team meetings, in partnership with the Head of AAE and lead team, to drive execution. Enables creation of efficiency, scalability, and capacity through development of policies, practices, and processes for repeatable work. In conjunction with Head of AAE, design and then monitor key performance indicators (KPIs) to measure the effectiveness of operations and implement improvements as needed. Works with the in-region GMs to ensure there is a global lens applied to initiatives as appropriate. In partnership with AAE HR business Partner, supports programs impacting the workforce planning, recruitment, development, and retention of top talent within AAE. Supports the DE&I agenda across AAE and broader Global Distribution groups. Communications and Stakeholder Engagement Actively participates in GD GM network and represents AAE organization in other forums across the firm, as needed. Ensures information is cascaded and shared efficiently. Works with key internal partners and stakeholders outside (HR, Finance, TRP GM network, etc.) on key processes and activities to drive on behalf of AAE and ensure coordination across the various partner areas. Works with HRBP and Corporate Communications to develop and execute communication strategy for the AAE BU. Guides the planning and execution of key touch points for AAE associates and leaders including town halls and associate engagement activities. Develops a broad network in the Global Distribution, AAE and broader BU groups across the firm. PERSONAL ATTRIBUTES / SKILLS / QUALIFICATIONS Academic excellence, with an MBA or equivalent qualification preferred Able to demonstrate first class Business Management / General Management experience, ideally from an Asset Management background. Strong track records in people management with experience identifying and developing talent Previous exposure working in a Global organization across multiple time zones Decisive, thoughtful with the ability to develop solutions to a myriad of problems/challenges High levels of personal and professional integrity Demonstrated innovation, creative and critical thinking Strong communicator, with interpersonal skills, influencing, diplomacy and relationship management Conveys credibility, gravitas and presence Ability to successfully prioritize and manage multiple tasks simultaneously and independently Effective project management, change and co-ordination abilities. Project management accreditation would be an advantage. Must work collaboratively across the firm to utilize resources, information, and to obtain support for initiatives Excellent attention to detail Resilient Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law. Similar Jobs (1) General Manager EMEA COO locations London, Warwick Court time type Full time posted on Posted 4 Days Ago T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on-now, and over the long term.
Apr 28, 2024
Full time
Americas, APAC and EMEA (AAE) General Manager page is loaded Americas, APAC and EMEA (AAE) General Manager Apply locations London, Warwick Court time type Full time posted on Posted 2 Days Ago job requisition id 71100 There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premierassetmanagerfocused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us. POSITION PURPOSE An exciting global opportunity has arisen within the Americas, APAC and EMEA (AAE) Distribution business unit at T. Rowe Price for a General Manager to support the Head of AAE. The AAE business unit is part of the Global Distribution group and encompasses the Relationship Management, Segment Marketing, Global Consultant Relations / Global Financial Intermediaries and Strategic Partnerships teams across the global Institutional and international (ex US) Intermediary channels. The key objective of this group is to achieve diversified and consistent growth over multiple years in the markets, where we choose to compete. The General Manager (GM) is a strategic business leader that provides operational leadership and oversight of the performance of the AAE group by leading business planning, business administration, program management and support for the Head of AAE. The role acts as a key partner and liaison to other business unit (BU) leaders and works with a broad group of stakeholders, within and outside Global Distribution to advance work, leads the execution of key priorities, and ensure information is shared effectively and clearly on behalf of the Head of AAE. The GM proactively manages financial, communication and other issues as they arise and is responsible for providing support in these areas to other members of the AAE lead team. The GM is also responsible for acting as first escalation point for issues and making decisions related to business management needs and priorities by working closely with the leadership team. The successful candidate will be part of the AAE Lead Team. Principal Responsibilities Strategic Projects and Planning This role will be acting as the Operating Sponsor of the Global Growth Strategy (GGS). This is a key and complex, 5-year, cross-functional, multi-regional program, essential for our firm's future growth (has Group Board visibility). In this Operating sponsor role, they will be orchestrating on a day-to-day basis with the project teams the practical working level activities of the GGS project across multiple functions and geographies. They will sit on key senior leader committees associated with change management such as, for example: BCM Crisis Mgmt, Strategy Operating Committee (SOC), and Enterprise Risk Management Operating Committee (ERMOC). As the Head of AAE also has regulatory oversight of T Rowe Price International as CEO, the successful candidate will be supporting him discharge his responsibilities as SMF1, under the SMCR regime. Examples of tasks: develop the CEO report for the Board, review the SMF 1 SMCR report for TRPIL & TRPUK, participate in new and existing regulatory driven projects (e.g. UK Consumer Duty). This role would support the EMEA Executive Group, which the Head of AAE leads, as "secretary" to set the agenda and ensure action items are followed up on. Business Management, Execution and Team Leadership Leads a team of Business and Project management associates driving forward the business agenda. Tracks priorities across all AAE regions and follows up as needed with leaders to drive execution and meet deadlines, serve as a sounding board on key priorities and challenges, removing roadblocks as needed. Sets agendas for and facilitates AAE lead team meetings, in partnership with the Head of AAE and lead team, to drive execution. Enables creation of efficiency, scalability, and capacity through development of policies, practices, and processes for repeatable work. In conjunction with Head of AAE, design and then monitor key performance indicators (KPIs) to measure the effectiveness of operations and implement improvements as needed. Works with the in-region GMs to ensure there is a global lens applied to initiatives as appropriate. In partnership with AAE HR business Partner, supports programs impacting the workforce planning, recruitment, development, and retention of top talent within AAE. Supports the DE&I agenda across AAE and broader Global Distribution groups. Communications and Stakeholder Engagement Actively participates in GD GM network and represents AAE organization in other forums across the firm, as needed. Ensures information is cascaded and shared efficiently. Works with key internal partners and stakeholders outside (HR, Finance, TRP GM network, etc.) on key processes and activities to drive on behalf of AAE and ensure coordination across the various partner areas. Works with HRBP and Corporate Communications to develop and execute communication strategy for the AAE BU. Guides the planning and execution of key touch points for AAE associates and leaders including town halls and associate engagement activities. Develops a broad network in the Global Distribution, AAE and broader BU groups across the firm. PERSONAL ATTRIBUTES / SKILLS / QUALIFICATIONS Academic excellence, with an MBA or equivalent qualification preferred Able to demonstrate first class Business Management / General Management experience, ideally from an Asset Management background. Strong track records in people management with experience identifying and developing talent Previous exposure working in a Global organization across multiple time zones Decisive, thoughtful with the ability to develop solutions to a myriad of problems/challenges High levels of personal and professional integrity Demonstrated innovation, creative and critical thinking Strong communicator, with interpersonal skills, influencing, diplomacy and relationship management Conveys credibility, gravitas and presence Ability to successfully prioritize and manage multiple tasks simultaneously and independently Effective project management, change and co-ordination abilities. Project management accreditation would be an advantage. Must work collaboratively across the firm to utilize resources, information, and to obtain support for initiatives Excellent attention to detail Resilient Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, colour, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law. Similar Jobs (1) General Manager EMEA COO locations London, Warwick Court time type Full time posted on Posted 4 Days Ago T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on-now, and over the long term.
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.
Apr 28, 2024
Full time
Job Description The Platform Operations, Support, and Onboarding teams play a vital role in ensuring the reliability, stability, and seamless functioning of CitrusAd's production systems and offerings. Central to the success of these teams is the commitment to providing exceptional customer support, epitomised by a "center of excellence" that enables a comprehensive service delivery support cycle. This commitment is pivotal in guaranteeing a smooth user transition and persistent user satisfaction on our technology platform. By furnishing proficient onboarding assistance and consistent support, the teams amplify user engagement, surmount technical impediments, and passionately advocate for user requirements. The Integration Project Manager is responsible for implementing technical solutions and managing technical integration relationships with Citrus's retailer clients. The role acts as a project manager, liaison between clients and Citrus's internal, where you will lead pre/post sales integrations & retailer implementations. Responsibilities: Client Integration and Project Management Collaborate with stakeholders to define project objectives, scope, and success criteria. Develop detailed project plans, timelines, and resource allocation strategies. Plan and manage client technical integrations and new feature set onboarding activities. Manage Technical Consulting Agreement (TCA)projects, retainers, timelines, and hours. Prepare and present reports on project progress and activities. Manage budget, scope, and delivery. Identify project risks, impacts and mitigation activities to delivery timelines and project success. Foster effective communication within project teams and stakeholders. Own the Service Transition into the Platform Operations team for technical support of clients post-launch. Operational Practices: Uphold operational practices and ensure implement and enforce best practices for software implementation and project management. Provide proactive management for incident and problem detection. Uphold and support the operational integrity of all production environments. Conduct thorough testing and quality assurance processes. Work as a team to ensure all SLAs and practices are well defined, documented and consistently applied/adhered to provide premium customer support services. Uphold the IT Service and Support workflow - with a particular focus on ensuring best in class customer experience. Stakeholder Engagement: Collaborate with cross-functional teams, including Pre-Sales, Client Integration, Product, Release Management, Platform Operations, Global Support, and others. Maintain strong relationships with clients, ensuring their needs are met while maintaining credibility and business needs of CitrusAd and Epsilon. Proactive and constructive identification and mitigation of issues and conflicts, utilize strong negotiation and solutions to maintain client relationship and project team alignment. Skills & Experience: 2+ years experience as a project manager in technical software implementation Strong technical acumen and the ability to understand complex software systems Excellent leadership, negotiation, communication, and interpersonal skills Ability to work collaboratively in a fast-paced, dynamic environment Strong problem-solving and decision-making skills 3 years of experience in technical /customer service role at a SaaS company Ability to dive deep while also keeping perspective on the big picture goals Strong interpersonal skills with the ability to communicate upwardly to top management and downward to a wide range of audiences Ability to motivate teams to produce quality materials within tight timeframes and simultaneously manage several projects Must be self-directed and motivated and able to multitask in a fast-paced ad technology environment. Additional Information Epsilon always puts people first . Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce , Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process.Company Description Epsilon is known for its expertise in data-driven marketing, customer insights, and technology-driven solutions. Epsilon serves a wide range of clients, including Fortune 500 companies and brands from diverse industries such as retail, finance, telecommunications, healthcare, and more. The company focuses on helping businesses better understand their customers and enhance customer engagement through personalised experiences. In 2019, Epsilon was acquired by Publicis Groupe, a global communications and marketing company based in France. Launched in 2017, CitrusAd is a world first digital platform that has unleashed the potential of online shelf space and acquired by Epsilon in 2021. CitrusAd effectively turns online retailer websites into highly targeted and revenue generating digital advertising platforms, and in the process has changed the way in which retailers, advertisers and customers manage and experience e-commerce.