As a Fraud Case Investigator within the Fraud Operations team your primary focus will be on safeguarding our customers and our institution. With hundreds of dedicated individuals working around the clock, we vigilantly monitor and address any suspicious activity on our customers' accounts, recover proceeds from criminal activities, and thwart illegal endeavours click apply for full job details
Apr 30, 2024
Full time
As a Fraud Case Investigator within the Fraud Operations team your primary focus will be on safeguarding our customers and our institution. With hundreds of dedicated individuals working around the clock, we vigilantly monitor and address any suspicious activity on our customers' accounts, recover proceeds from criminal activities, and thwart illegal endeavours click apply for full job details
Conveyancing Assistant Job Description A highly professional Law firm is seeking a motivated and organised Conveyancing Assistant to join their expanding team. The successful candidate will support the Head of Department and a team of Solicitors and Conveyancing professionals with administrative support to ensure the delivery of excellent client care from inception to completion of their property transactions. Responsibilities Preparing quotes Dealing with straight forward enquiries Diary management Preparing documents for each stage of the property transaction when required to do so by the file handler Carrying out various requests from the file handlers in order to assist them with the running of the transaction. Taking calls, transferring through to the relevant file handler or taking messages Requirements Previous experience of working within a conveyancing department Excellent communication and literacy skills Flexible attitude to work Excellent organisational skills The ability to work independently Excellent time management skills Experience of using Microsoft Office packages and case management system Opportunity This role creates an opportunity for the right person to grow and make the role their own. The successful candidate will be provided with the opportunity to work with a team of specialists in their thriving residential and commercial property departments. You will be joining a company which puts a huge emphasis on providing an excellent service to its clients. How to Apply If you are interested in this Conveyancing assistant position, please submit your CV to me on or . If you know someone who may be interested in this post, please send over the advert as we offer a £250 referral bonus if a candidate is placed.
Apr 29, 2024
Full time
Conveyancing Assistant Job Description A highly professional Law firm is seeking a motivated and organised Conveyancing Assistant to join their expanding team. The successful candidate will support the Head of Department and a team of Solicitors and Conveyancing professionals with administrative support to ensure the delivery of excellent client care from inception to completion of their property transactions. Responsibilities Preparing quotes Dealing with straight forward enquiries Diary management Preparing documents for each stage of the property transaction when required to do so by the file handler Carrying out various requests from the file handlers in order to assist them with the running of the transaction. Taking calls, transferring through to the relevant file handler or taking messages Requirements Previous experience of working within a conveyancing department Excellent communication and literacy skills Flexible attitude to work Excellent organisational skills The ability to work independently Excellent time management skills Experience of using Microsoft Office packages and case management system Opportunity This role creates an opportunity for the right person to grow and make the role their own. The successful candidate will be provided with the opportunity to work with a team of specialists in their thriving residential and commercial property departments. You will be joining a company which puts a huge emphasis on providing an excellent service to its clients. How to Apply If you are interested in this Conveyancing assistant position, please submit your CV to me on or . If you know someone who may be interested in this post, please send over the advert as we offer a £250 referral bonus if a candidate is placed.
Title: Senior Commercial Account Handler Location: Poole Salary: Negotiable + benefits Overview: Alan & Thomas Insurance Group (part of Brown & Brown Europe) are currently looking for an experienced Senior/Corporate Account Handler to join their professional and welcoming team based out of the Poole office. Alan & Thomas Insurance Group experience enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection. In this role you will be responsible for handling commercial & mid corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with predominantly existing clients and on occasion new business opportunities. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Ideally you will have 5 years or more experience working as an Account Handler (commercial classes) and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities. The day to day: Broking/handling commercial insurances (new business, mid-term adjustment and renewals) to the market and preparing comprehensive high quality business submission documents. Work with Account Executives/Directors in the achievement of new business and renewal targets through proactive administration and customer support. Secure and arrange appropriate/competitive cover at renewal completing all relevant documentation/computer work and hand over to relevant Account Executive/Director (if allocated case). Take/action instructions relating to the provision of insurance cover from clients and Account Executives when appropriate. Support Account Executives/Directors through management of their prospect pipeline, provide profiling on prospects by use of telephone, other media and accessing information within the public domain. Prepare Renewal Review reports on behalf of the book or AE including current claims experience Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in the review document Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE/Director if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. What's on offer: Competitive/Negotiable salary package & additional benefits Joint Pension contribution scheme Annual leave that rises with length of service Your Experience: Requirement of at least 5+ years commercial insurance broking experience. Confident in handling quotation enquiries, renewals and midterm adjustments for various insurance policies Strong understanding of commercial insurance markets, products, wordings and options Acturis insurance broking software knowledge is an advantage
Apr 29, 2024
Full time
Title: Senior Commercial Account Handler Location: Poole Salary: Negotiable + benefits Overview: Alan & Thomas Insurance Group (part of Brown & Brown Europe) are currently looking for an experienced Senior/Corporate Account Handler to join their professional and welcoming team based out of the Poole office. Alan & Thomas Insurance Group experience enables the provision of independent advice and specialist expertise in various trade sectors. The objective being to provide unbiased and informed choices, fantastic customer service and market buying power that delivers the right insurance protection. In this role you will be responsible for handling commercial & mid corporate sized risks for prestigious clients across a range of industries and their cross class commercial insurance needs. You will deal with predominantly existing clients and on occasion new business opportunities. The position will require servicing of client accounts within the renewals lifecycle process, including renewal administration, preparation of presentations to insurers, negotiating premiums with underwriters, processing adjustments and preparing client reports and other documentation. Ideally you will have 5 years or more experience working as an Account Handler (commercial classes) and you will need to be able to demonstrate a good understanding of customer service, negotiation skills, broking and market awareness. This is a good long term opportunity that will suit an experienced Broker/Account Handler with good cross class commercial insurance knowledge that is looking for the next step or to take on wider responsibilities. The day to day: Broking/handling commercial insurances (new business, mid-term adjustment and renewals) to the market and preparing comprehensive high quality business submission documents. Work with Account Executives/Directors in the achievement of new business and renewal targets through proactive administration and customer support. Secure and arrange appropriate/competitive cover at renewal completing all relevant documentation/computer work and hand over to relevant Account Executive/Director (if allocated case). Take/action instructions relating to the provision of insurance cover from clients and Account Executives when appropriate. Support Account Executives/Directors through management of their prospect pipeline, provide profiling on prospects by use of telephone, other media and accessing information within the public domain. Prepare Renewal Review reports on behalf of the book or AE including current claims experience Obtain quotations for agreed 'up sales' (e.g. Excess PL, D&O, Excess PI, Loss Recovery or Additional Services) and include in the review document Deal with incoming enquiries from clients (both allocated and unallocated as required), insurers and other third parties in a professional and timely manner involving the relevant AE/Director if necessary due to technical nature or relationship issue. Maintain an efficient diary system including age debtors lists, accounts queries, chasing documentation and renewal terms Liaise with insurers and other third parties regarding the administration of client's insurance needs. What's on offer: Competitive/Negotiable salary package & additional benefits Joint Pension contribution scheme Annual leave that rises with length of service Your Experience: Requirement of at least 5+ years commercial insurance broking experience. Confident in handling quotation enquiries, renewals and midterm adjustments for various insurance policies Strong understanding of commercial insurance markets, products, wordings and options Acturis insurance broking software knowledge is an advantage
About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 29, 2024
Full time
About us At DLG Legal Services our mission is to make Law easier and more accessible for everyone. As part of the Direct Line Group we are the preferred supplier for legal services across a diverse group of brands, including Direct Line, Churchill and Privilege. A fantastic opportunity has become available within DLG Legal Services, as an RTA Litigation Claims Handler. The role will be based at our Leeds, Wharf office, on a full time, permanent contract. The Role: Reporting to Dispute Resolution Team leader, you will be handling a mixed caseload of Litigated and non-Litigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion. What you'll be doing: Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures. You will work to achieve personal and department wide targets whilst adhering to our service level agreements. We will expect you to demonstrate a highly professional manner which reflects the brand's image and customer ethos of DLG LS department and its values. You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives. What We Are Looking For: Previous OIC and Fast Track RTA claims handling experience with Personal injury, within an insurance company or law firm environment is preferred. Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous Able to engage effectively with clients Happy to work towards targets Able to work well under pressure and maintain attention to detail Salary: Up to £30000 per annum (Depending on experience) Hours: 35 hours (Monday - Friday, 9am-5pm) Location: Leeds, The Wharf, LS1 4AZ Hybrid Working: We have a hybrid model with a virtual-first approach which means you would primarily work from home and be in the office two days a week. Ways of Working Our mixed model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. How much you'll be in the office depends on your role, and we'll consider the flexible working options that work best for you. Read our flexible working approach here . Benefits We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle: Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want!) 22 holiday days (plus public holidays). Plus an option of buying or selling up to 5 holiday days each year! 50% off motor, home and pet insurance Free travel insurance and Green Flag breakdown cover Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way Buy-as-you-earn share scheme Employee discounts and cashback Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm)
Apr 29, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm)
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm)
Apr 29, 2024
Full time
Technical Consultant- Commercial Liability Direct Bromley & Manchester - Hybrid (1/2 days in the office) Full Time, Permanent Position Let's make the most of your talent. Join us as a Commercial Liability Direct Claims Consultant as part of our Large and Complex Loss Specialist Claims team, where you'll manage a variety of claims to resolution and shape excellence in claims handling. About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. It always feels good, helping people when they need it most. Taking calls, helping customers with queries, finding the right insurance product for their lifestyle. Helping to keep people safe on the roadside when their vehicle breaks down. Being a reassuring presence when someone needs to make a claim. Our contact centre teams give customers all kinds of support. It can get busy, but the culture, training and friendly teams are great here. What you'll be doing Reporting directly to the Technical Claims Team Leader, you will be responsible for the validation, investigation, negotiation and settlement of Multi-Branded commercial liability claims, proactively managing the end to end process of all third party claims. Establish and maintain accurate claim reserves within your own financial handling authority whilst controlling the overall expenditure throughout the lifecycle of the claim. Triage of new Liability Claims encompassing Employers Liability, Public Liability and Property Liability Claims, to include Disease and Products, validating policy cover, undertaking full investigations of claims giving consideration to injury triggers, liability and fraudulent claims. Robust control of indemnity, identifying the correct area of policy cover and the limits therein whilst having a clear understanding of when repudiation is required and the process to be undertaken. Effective gathering of information/desk-based investigations to enable early arrival at the correct liability decision giving consideration to both economic settlement and commercial considerations. Settle Third Party Claims within financial handling authority, up to a value of £50k, through active negotiation to achieve the optimum claims settlement using department and best practice strategies, whilst at all times giving appropriate consideration to avoidance of unjustified litigation. A practical understanding of all regulations (existing and new) relevant to each type of claim, such as The Six Pack Regulations for workplace claims, the Defective Premises Act , Occupiers Liability Act 1957 and Landlord and Tenant Act 1985 for Public Liability and Property Owners Liability cases. In addition, the ability to establish where there is a Common Law Duty of Care/ Vicarious Liability. Also a practical knowledge of MOJ is required, as is an ability to deal with cases emanating from both Scotland and Northern Ireland with their differing legal frameworks. Handle and deal with all Low Value Pre-Action Protocol injury (MOJ Stage 3) litigation up to the portal value of £25,000 within court deadlines, liaising with Counsel as appropriate. Refer all other litigated cases (non MOJ) requiring legal intervention to our Panel Solicitors. Manage and own the customer experience (including third party), ensuring adherence at all times to the principles of Treating Customers Fairly, highlighting where you do not feel our processes support contribution to the overall success of the business Manage and maintain effective relationship with both internal (Counter Fraud, Underwriting etc) and external stakeholders (Rehabilitation providers, medical experts, Counsel, Forensic Accountants, Brokers, Panel Solicitors etc) to ensure adherence to internal and external policies, procedures and governance. Proactively identifying trends and using relevant data and information to understand and promote emerging issues, maintaining an awareness of solicitor behaviours and changes in relevant legislation to understand the market place and claims handling approaches, provide suggestions for improvements Identify, own and manage the risks involved in running our business appropriate to my role, in line with the DLG risk framework. What we're looking for Ability/experience of handling claims involving, Employers Liability, Public Liability and Property Liability, as well as Disease and Product claims. Ability/experience in managing, end-to-end claims processes, with a preference for experience handling claims valued up to £50K An understanding of common law and insurance-related legislation Strong problem-solving skills, including the capacity to analyse complex issues, identify root causes, and formulate effective solutions. A proactive and results-oriented approach to work, with the drive to meet and exceed performance targets. What we offer in return We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: Generous 9% employer pension contribution 22 days holiday allowance (plus the option to buy or sell up to 5 days each year) 50% off home, motor and pet insurance Free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Plus, many more There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Every person, team, Squad, Tribe and Chapter, across every business that makes our Group. And we're happy to say we're customer obsessed. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work - that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at Together, we're one of a kind Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Hours: 35 hours (Monday to Friday, 9am to 5pm)
Technical Claims Handlers Wanted An exciting opportunity has arisen to join our client, a Global Forward thinking company currently looking for an experienced Technical Claims Handlers. You will be responsible for managing a caseload of motor claim managing the claim from inception to settlement. Delivering excellent service to customers and clients, building relationships as well as ensuring agreed click apply for full job details
Apr 29, 2024
Full time
Technical Claims Handlers Wanted An exciting opportunity has arisen to join our client, a Global Forward thinking company currently looking for an experienced Technical Claims Handlers. You will be responsible for managing a caseload of motor claim managing the claim from inception to settlement. Delivering excellent service to customers and clients, building relationships as well as ensuring agreed click apply for full job details
The main role of the Case Handler is to manage a portfolio of up to 75 Sale and Purchase Conveyancing Transactions from Instruction to Completion Duties You will work and conduct yourself in the spirit of our vision, mission, and values. You will deal effectively with clients and third parties over the telephone, in written correspondence, and occasionally face to face, to provide advice and assistance. You will be responsible for communicating with clients and third parties on all elements of the conveyancing transaction. You will be responsible for the client journey, managing every aspect of client interaction always ensuring the best possible service. You will eliminate client service issues by dealing with any potential complaints as soon as they arise while working with the Client Services Manager on formal complaints to ensure they are addressed swiftly. You will be administratively astute with attention to detail. You will work in a team reporting to Technical Support. You will own every aspect of the sale process and the purchase process with background technical assistance. You will seek advice on any technical matter as soon as they become apparent. You will prepare the completion packs for the accounts department, to include completion statements and invoices. You will deal with the exchange of contracts. You will be responsible for completions on the day of completion and post-completion formalities. You will ensure telephony targets are maintained. You will adhere to conversion targets and maximize fee generation. You will ensure that you comply with all company policies and procedures ensuring breaches do not occur; should a breach occur, you will help to rectify this immediately. You will be expected to undertake any other duties required to assist your team should the need arise. You will complete any duties considered relevant delegated by the Head of Department required to assist your team, other teams, and the department as a whole in a timely manner. Training and Development Ensure full understanding and adherence to all relevant company policies and procedures as outlined on the Training Portal and the Company Intranet. Complete all training and assigned reading on the Training Portal (Access Training) within specified timelines set by the Training Team. Attend all other training sessions mandated by the Training Team. Essential Skills At least 2 years solid experience in a similar role Running a small case load of straightforward conveyancing transactions Strong administrative skills gained in an office environment Excellent attention to detail Highly organised Willingness to learn new skills Experience of using a case management system (we use Proclaim) Confident in building and maintaining business relationships through excellent communication and service delivery
Apr 29, 2024
Full time
The main role of the Case Handler is to manage a portfolio of up to 75 Sale and Purchase Conveyancing Transactions from Instruction to Completion Duties You will work and conduct yourself in the spirit of our vision, mission, and values. You will deal effectively with clients and third parties over the telephone, in written correspondence, and occasionally face to face, to provide advice and assistance. You will be responsible for communicating with clients and third parties on all elements of the conveyancing transaction. You will be responsible for the client journey, managing every aspect of client interaction always ensuring the best possible service. You will eliminate client service issues by dealing with any potential complaints as soon as they arise while working with the Client Services Manager on formal complaints to ensure they are addressed swiftly. You will be administratively astute with attention to detail. You will work in a team reporting to Technical Support. You will own every aspect of the sale process and the purchase process with background technical assistance. You will seek advice on any technical matter as soon as they become apparent. You will prepare the completion packs for the accounts department, to include completion statements and invoices. You will deal with the exchange of contracts. You will be responsible for completions on the day of completion and post-completion formalities. You will ensure telephony targets are maintained. You will adhere to conversion targets and maximize fee generation. You will ensure that you comply with all company policies and procedures ensuring breaches do not occur; should a breach occur, you will help to rectify this immediately. You will be expected to undertake any other duties required to assist your team should the need arise. You will complete any duties considered relevant delegated by the Head of Department required to assist your team, other teams, and the department as a whole in a timely manner. Training and Development Ensure full understanding and adherence to all relevant company policies and procedures as outlined on the Training Portal and the Company Intranet. Complete all training and assigned reading on the Training Portal (Access Training) within specified timelines set by the Training Team. Attend all other training sessions mandated by the Training Team. Essential Skills At least 2 years solid experience in a similar role Running a small case load of straightforward conveyancing transactions Strong administrative skills gained in an office environment Excellent attention to detail Highly organised Willingness to learn new skills Experience of using a case management system (we use Proclaim) Confident in building and maintaining business relationships through excellent communication and service delivery
The main role of the Team Leader is to efficiently oversee a portfolio of residential sale and purchase transactions. You will manage and motivate a small team of Case Handlers to achieve conversion, compliance, and client care objectives Duties Manage and motivate a team of Case Handlers Promote the Vision, Mission, and Values throughout the team Establish and manage relationships with introducers into the department Ensure clients and introducers always receive excellent service for positive feedback and repeat business Ensure full utilization of the case management system by you and your team members following company guidelines Ensure timely completions of all cases Conduct audits to ensure best practices are followed Assist in forming good habitual practices for compliance, management information (MI), telephony, file, workload management, and successful caseload handling Identify and correct telephony anomalies, anticipating requirements for planned and unplanned absences Utilize Management Information tools to influence best practices and track behaviors Manage workload volumes within the team by monitoring incoming instructions and maintaining agreed capacity levels with forward planning and proactive actions Identify and facilitate training to enhance team effectiveness Handle next stage referrals for escalations from Case Handlers dealing with potential complaints promptly, working with the Client Services Manager on formal complaints Influence and be accountable for the team's output, fee generation, and target adherence Assist Case Handlers in compliance adherence and breach log entries Approve holidays for direct reports Ensure compliance with rotas and timekeeping Conduct appraisals in accordance with company policy Assist in recruitment and interviewing of new team members when required Complete delegated tasks such as post-completion resolution and ledger balances Fulfill any relevant duties delegated by the Head of Department to assist your team, other teams, and the department promptly Training & Development Ensure full understanding and adherence to all relevant company policies and procedures as outlined on the Training Portal and the Company Intranet. Complete all training and assigned reading on the Training Portal (Access Training) within specified timelines set by the Training Team. Attend all other training sessions mandated by the Training Team. Essential Skills At least 5 years' experience as a Conveyancer managing a high-volume caseload Strong management skills Ability to interact with clients at the highest standard of care Keen eye for detail, with strong organizational skills and the ability to prioritize your workload and that of others Strong problem-solving skills Proficient in IT with experience using a case management system (ideally Proclaim) Capable of interpreting and utilizing management information resources effectively Desirable conveyancing qualification Confident in building and maintaining business relationships through excellent communication and service delivery Proven track record of providing proactive, consistent, and efficient client services and legal advice Excellent written and verbal communication skills, including handling verbal and written complaints Forward-thinking, proactive, with demonstrable energy and self-motivation
Apr 29, 2024
Full time
The main role of the Team Leader is to efficiently oversee a portfolio of residential sale and purchase transactions. You will manage and motivate a small team of Case Handlers to achieve conversion, compliance, and client care objectives Duties Manage and motivate a team of Case Handlers Promote the Vision, Mission, and Values throughout the team Establish and manage relationships with introducers into the department Ensure clients and introducers always receive excellent service for positive feedback and repeat business Ensure full utilization of the case management system by you and your team members following company guidelines Ensure timely completions of all cases Conduct audits to ensure best practices are followed Assist in forming good habitual practices for compliance, management information (MI), telephony, file, workload management, and successful caseload handling Identify and correct telephony anomalies, anticipating requirements for planned and unplanned absences Utilize Management Information tools to influence best practices and track behaviors Manage workload volumes within the team by monitoring incoming instructions and maintaining agreed capacity levels with forward planning and proactive actions Identify and facilitate training to enhance team effectiveness Handle next stage referrals for escalations from Case Handlers dealing with potential complaints promptly, working with the Client Services Manager on formal complaints Influence and be accountable for the team's output, fee generation, and target adherence Assist Case Handlers in compliance adherence and breach log entries Approve holidays for direct reports Ensure compliance with rotas and timekeeping Conduct appraisals in accordance with company policy Assist in recruitment and interviewing of new team members when required Complete delegated tasks such as post-completion resolution and ledger balances Fulfill any relevant duties delegated by the Head of Department to assist your team, other teams, and the department promptly Training & Development Ensure full understanding and adherence to all relevant company policies and procedures as outlined on the Training Portal and the Company Intranet. Complete all training and assigned reading on the Training Portal (Access Training) within specified timelines set by the Training Team. Attend all other training sessions mandated by the Training Team. Essential Skills At least 5 years' experience as a Conveyancer managing a high-volume caseload Strong management skills Ability to interact with clients at the highest standard of care Keen eye for detail, with strong organizational skills and the ability to prioritize your workload and that of others Strong problem-solving skills Proficient in IT with experience using a case management system (ideally Proclaim) Capable of interpreting and utilizing management information resources effectively Desirable conveyancing qualification Confident in building and maintaining business relationships through excellent communication and service delivery Proven track record of providing proactive, consistent, and efficient client services and legal advice Excellent written and verbal communication skills, including handling verbal and written complaints Forward-thinking, proactive, with demonstrable energy and self-motivation
Are you an experienced Claims Handler seeking a new permanent opportunity? Or do you have experience of assessing applications, or underwriting, or similar? Our client with offices based in Rugeley is seeking an empathetic and experienced Claims Handler to join them on a permanent basis working Monday to Friday 8.00am - 4.15pm week 1 & 8.45am - 5.00pm week 2. Responsibilities As Claims Handler, you will be responsible for:- Processing claims documentation from initial notification progressing the case through to a conclusion & completion Providing email and telephone based advice & support to customers within agreed service levels Updating your claims portfolio Working to departmental call targets Reviewing claims within your portfolio of customers Investigating queries Reporting & escalating any complaints Chasing outstanding information from customers Maintaining diaries and customer information on company systems. Supporting administration. Skills Required As Claims Handler, you will need to be:- Confident in making outbound calls to your customers and contacts. It is essential that you will have an empathetic and calm nature Strong customer service skills in insurance or claims environment. Excellent verbal and written communications skills The ability to work to deadlines. Benefits Our client offers excellent working conditions in a busy but friendly environment, competitive salary £22,500 - £24,000 plus potential of annual bonus, 33 days holiday inclusive of bank holidays, succession plan, training and development, pension and a range of other benefits. Send your CV for review and immediate interviews possible. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process . Our privacy policy is available on our website and explains how we will use your data.
Apr 29, 2024
Full time
Are you an experienced Claims Handler seeking a new permanent opportunity? Or do you have experience of assessing applications, or underwriting, or similar? Our client with offices based in Rugeley is seeking an empathetic and experienced Claims Handler to join them on a permanent basis working Monday to Friday 8.00am - 4.15pm week 1 & 8.45am - 5.00pm week 2. Responsibilities As Claims Handler, you will be responsible for:- Processing claims documentation from initial notification progressing the case through to a conclusion & completion Providing email and telephone based advice & support to customers within agreed service levels Updating your claims portfolio Working to departmental call targets Reviewing claims within your portfolio of customers Investigating queries Reporting & escalating any complaints Chasing outstanding information from customers Maintaining diaries and customer information on company systems. Supporting administration. Skills Required As Claims Handler, you will need to be:- Confident in making outbound calls to your customers and contacts. It is essential that you will have an empathetic and calm nature Strong customer service skills in insurance or claims environment. Excellent verbal and written communications skills The ability to work to deadlines. Benefits Our client offers excellent working conditions in a busy but friendly environment, competitive salary £22,500 - £24,000 plus potential of annual bonus, 33 days holiday inclusive of bank holidays, succession plan, training and development, pension and a range of other benefits. Send your CV for review and immediate interviews possible. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process . Our privacy policy is available on our website and explains how we will use your data.
Job Description - Associate General Counsel - 12 month fixed term contract (M1D) Job Description Associate General Counsel - 12 month fixed term contract ( Job Number: M1D ) DISCOVER your opportunity Associate General Counsel - Litigation, UK & Lloyd's - 12 month Fixed Term Contract London, UK We are looking for a lawyer with extensive experience of insurance coverage litigation to join our small and collaborative Litigation, UK & Lloyd's team.The team provides legal advice regarding first and third-party coverage related matters spanning a wide range of property and casualty and specialty lines of business and plays a pivotal role in AXA XL's in-house claims counsel capabilities. It also assists the claims teams with day-to-day legal questions and management of litigation. As an Associate General Counsel - Litigation, UK & Lloyd's, you will provide a broad range of insurance law advice to claims handlers in respect of both contentious and non-contentious matters in a wide variety of jurisdictions. You will work on both pre-litigation and litigated claims, as well as managing coverage litigation together with the claims handling team. You will report directly to the Head of Litigation - UK & Lloyd's. You will be retained on a 12-month fixed term contract to commence from May 2024. DISCOVER your opportunity What will your essential responsibilities include? Developing comprehensive and high-quality coverage analyses, litigation and settlement strategies, keeping in mind both the particulars of each case as well as its impact on the entire book of claims and the business generally. Thinking strategically about and managing claims-related litigation. Outside of coverage and litigation advice, providing comprehensive general legal advice to the complex and multi-jurisdictional Claims organization of AXA XL, including regulatory and claims vendor contracting matters. Participating in the development of litigation management systems and processes in collaboration with other internal litigation units. Overseeing the selection and management of qualified, cost-effective outside counsel and other litigation vendors; managing, directing and actively partnering with outside counsel with respect to day-to-day file management, including the development and implementation of settlement, mediation, arbitration, or other dispute resolution strategies. Serving as a subject matter expert and resource to other units across our global insurance platform by providing comprehensive and timely legal advice and training to internal stakeholders including Claims. Reporting on significant case developments and litigation trends to senior management and other internal stakeholders; maintaining regular communication with internal clients and consulting on file strategy. Providing hands-on management for certain high-profile matters in addition to managing external counsel across a broad spectrum of claims-related litigation/arbitration matters. Focusing on individual and 'book of business' issues, including choice of law/venue and policy terms and conditions with a portfolio view of exposures and opportunities to change the law on appeal. You will work closely and collaboratively with the UK, US and Europe & Asia-Pac Claims teams. You will interact regularly with the Underwriting Legal and Policy Wordings teams to enhance the 'Underwriting and Claims feedback loop'. You will report to the Head of Litigation - UK & Lloyd's. We're looking for someone who has these abilities and skills: • International coverage experience: track record of insurance coverage experience, including coverage litigation, arbitration and mediation gained at a top law firm. • Legal credentials: Degree with high academic achievement and solicitor of the Supreme Court of England and Wales or UK barrister. • Preferred but not essential: Proficiency in another European language. • Preferred but not essential:property and casualty and financial lines insurance coverage litigation expertise. • Preferred but not essential: In-house experience with a specialty (re)insurer and experience of managing litigation inside and outside the UK. • Able to understand all facets of claims and apply that knowledge to the global claims organization to assist in moving the technical and strategic agenda forward. • Able to provide assistance with amending and drafting policy wordings from a legal perspective. • Research and Analysis: Possessing the knack for complete and comprehensive researching while being able to deliver crisp, targeted and on-point analysis in a fast-paced environment. • Strategic thinking: Visualize what doesn't exist and know how to get there. Can invent, design and build. Thought leader who is able to facilitate discussions and engage with subject matter experts. • Leadership skills: Demonstrate courage. Coach, train, set expectations, evaluate and hold people accountable for delivering results in a highly matrixed environment. Change agent who can influence others across the organization. • Drafting skills for both internal notes and external communications. • Overseeing e-discovery as and when required. • Cross Border Teamworking: ability to act independently as a number of the internal claims handler clients are based outside the UK. • Mental Agility: Innovative thinker, willing to turn ideas on their heads. Capable of handling highly complex financial data and situations. • Communication and negotiation: Excellent verbal and written communication, collaboration, negotiation and presentation skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. • Passion for Results: Work tenaciously to achieve outstanding results. A bias for action. Set high standards for self and others. Act with a sense of urgency and prudence. FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. . click apply for full job details
Apr 28, 2024
Full time
Job Description - Associate General Counsel - 12 month fixed term contract (M1D) Job Description Associate General Counsel - 12 month fixed term contract ( Job Number: M1D ) DISCOVER your opportunity Associate General Counsel - Litigation, UK & Lloyd's - 12 month Fixed Term Contract London, UK We are looking for a lawyer with extensive experience of insurance coverage litigation to join our small and collaborative Litigation, UK & Lloyd's team.The team provides legal advice regarding first and third-party coverage related matters spanning a wide range of property and casualty and specialty lines of business and plays a pivotal role in AXA XL's in-house claims counsel capabilities. It also assists the claims teams with day-to-day legal questions and management of litigation. As an Associate General Counsel - Litigation, UK & Lloyd's, you will provide a broad range of insurance law advice to claims handlers in respect of both contentious and non-contentious matters in a wide variety of jurisdictions. You will work on both pre-litigation and litigated claims, as well as managing coverage litigation together with the claims handling team. You will report directly to the Head of Litigation - UK & Lloyd's. You will be retained on a 12-month fixed term contract to commence from May 2024. DISCOVER your opportunity What will your essential responsibilities include? Developing comprehensive and high-quality coverage analyses, litigation and settlement strategies, keeping in mind both the particulars of each case as well as its impact on the entire book of claims and the business generally. Thinking strategically about and managing claims-related litigation. Outside of coverage and litigation advice, providing comprehensive general legal advice to the complex and multi-jurisdictional Claims organization of AXA XL, including regulatory and claims vendor contracting matters. Participating in the development of litigation management systems and processes in collaboration with other internal litigation units. Overseeing the selection and management of qualified, cost-effective outside counsel and other litigation vendors; managing, directing and actively partnering with outside counsel with respect to day-to-day file management, including the development and implementation of settlement, mediation, arbitration, or other dispute resolution strategies. Serving as a subject matter expert and resource to other units across our global insurance platform by providing comprehensive and timely legal advice and training to internal stakeholders including Claims. Reporting on significant case developments and litigation trends to senior management and other internal stakeholders; maintaining regular communication with internal clients and consulting on file strategy. Providing hands-on management for certain high-profile matters in addition to managing external counsel across a broad spectrum of claims-related litigation/arbitration matters. Focusing on individual and 'book of business' issues, including choice of law/venue and policy terms and conditions with a portfolio view of exposures and opportunities to change the law on appeal. You will work closely and collaboratively with the UK, US and Europe & Asia-Pac Claims teams. You will interact regularly with the Underwriting Legal and Policy Wordings teams to enhance the 'Underwriting and Claims feedback loop'. You will report to the Head of Litigation - UK & Lloyd's. We're looking for someone who has these abilities and skills: • International coverage experience: track record of insurance coverage experience, including coverage litigation, arbitration and mediation gained at a top law firm. • Legal credentials: Degree with high academic achievement and solicitor of the Supreme Court of England and Wales or UK barrister. • Preferred but not essential: Proficiency in another European language. • Preferred but not essential:property and casualty and financial lines insurance coverage litigation expertise. • Preferred but not essential: In-house experience with a specialty (re)insurer and experience of managing litigation inside and outside the UK. • Able to understand all facets of claims and apply that knowledge to the global claims organization to assist in moving the technical and strategic agenda forward. • Able to provide assistance with amending and drafting policy wordings from a legal perspective. • Research and Analysis: Possessing the knack for complete and comprehensive researching while being able to deliver crisp, targeted and on-point analysis in a fast-paced environment. • Strategic thinking: Visualize what doesn't exist and know how to get there. Can invent, design and build. Thought leader who is able to facilitate discussions and engage with subject matter experts. • Leadership skills: Demonstrate courage. Coach, train, set expectations, evaluate and hold people accountable for delivering results in a highly matrixed environment. Change agent who can influence others across the organization. • Drafting skills for both internal notes and external communications. • Overseeing e-discovery as and when required. • Cross Border Teamworking: ability to act independently as a number of the internal claims handler clients are based outside the UK. • Mental Agility: Innovative thinker, willing to turn ideas on their heads. Capable of handling highly complex financial data and situations. • Communication and negotiation: Excellent verbal and written communication, collaboration, negotiation and presentation skills. Able to communicate effectively with internal and external stakeholders at all levels of sophistication. • Passion for Results: Work tenaciously to achieve outstanding results. A bias for action. Set high standards for self and others. Act with a sense of urgency and prudence. FIND your future AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe Robust support for Flexible Working Arrangements Enhanced family friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action : We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. . click apply for full job details
AMR - Specialist Property Recruiters
Cardiff, South Glamorgan
Exciting hybrid opportunity in the Cardiff area to join the world of property (full training given), with a large organisation offering scope for career progression within the company and starting salary of £23,000 rising to £25,000 after probation period. You will be working in their office in Cardiff four days a week Monday to Thursday and one day from home (Fridays). Our client manages a portfolio of residential and commercial property stock. In this role you will be responsible for overseeing a portfolio of property stock, dealing with tenants, solicitors, contractors, agents, management companies etc. You will be responsible for the management of the property and its tenants and will assist in moving the case and property towards a resolution. No property experience required for this role, but we do require great admin and IT skills, an interest in property, excellent customer service skills, a positive and confident manner, an ability to multi task and meet deadlines and great attention to detail. You will also need a knowledge of Microsoft systems - Outlook, Word, Excel, PowerPoint etc (further training can be provided where required) Main Responsibilities: You will be working in a team with responsibility of your own cases. Communicating effectively with tenants, borrowers and lenders. Working with third party agents, estate agents, valuers, contractors, solicitors etc. Collating information to assist in devising a strategy recommendation as to how the property should be moved forward. Dealing with maintenance issues, collection of rent, issuing notices etc. Keeping internal Case Management System up to date and accurate. Being able to work under pressure, meet targets and deadlines. Being able to work to lender client Service Level Agreements (SLAs) Reporting into Team Leaders, Managers and Receivers. If you're a self-starter with a strong attention to detail and excellent communication skills this is the perfect opportunity for you to take your career to the next level. Salary £23-25,000 with room to progress. Regular work place social events plus access to a range of select company benefits and company pension.Hours: Monday - Friday, 36.25 hours per week. 20 days holiday entitlement, plus Bank Holidays (increases by 1 day per calendar year of service until reaching the 25-day cap). Call Fran Kent for more information. If this role is not suitable for you, but you know of someone that might be interested, please remember our £150 - Recommend a friend scheme (Subject to our terms and conditions)We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.
Apr 27, 2024
Full time
Exciting hybrid opportunity in the Cardiff area to join the world of property (full training given), with a large organisation offering scope for career progression within the company and starting salary of £23,000 rising to £25,000 after probation period. You will be working in their office in Cardiff four days a week Monday to Thursday and one day from home (Fridays). Our client manages a portfolio of residential and commercial property stock. In this role you will be responsible for overseeing a portfolio of property stock, dealing with tenants, solicitors, contractors, agents, management companies etc. You will be responsible for the management of the property and its tenants and will assist in moving the case and property towards a resolution. No property experience required for this role, but we do require great admin and IT skills, an interest in property, excellent customer service skills, a positive and confident manner, an ability to multi task and meet deadlines and great attention to detail. You will also need a knowledge of Microsoft systems - Outlook, Word, Excel, PowerPoint etc (further training can be provided where required) Main Responsibilities: You will be working in a team with responsibility of your own cases. Communicating effectively with tenants, borrowers and lenders. Working with third party agents, estate agents, valuers, contractors, solicitors etc. Collating information to assist in devising a strategy recommendation as to how the property should be moved forward. Dealing with maintenance issues, collection of rent, issuing notices etc. Keeping internal Case Management System up to date and accurate. Being able to work under pressure, meet targets and deadlines. Being able to work to lender client Service Level Agreements (SLAs) Reporting into Team Leaders, Managers and Receivers. If you're a self-starter with a strong attention to detail and excellent communication skills this is the perfect opportunity for you to take your career to the next level. Salary £23-25,000 with room to progress. Regular work place social events plus access to a range of select company benefits and company pension.Hours: Monday - Friday, 36.25 hours per week. 20 days holiday entitlement, plus Bank Holidays (increases by 1 day per calendar year of service until reaching the 25-day cap). Call Fran Kent for more information. If this role is not suitable for you, but you know of someone that might be interested, please remember our £150 - Recommend a friend scheme (Subject to our terms and conditions)We like to speak to every application, but due to the current climate this is not always possible. To ensure your application is not overlooked it is important that you emphasize any skills or work experience relevant to this position. If you have not heard from us within 5 working days, please assume that you have been unsuccessful in this instance, we will also therefore not hold your data.
Health Case Management Limited (HCML)
Croydon, Surrey
Credit Controller/Billing Assistant Location: Croydon - hybrid working 2 days in the office Salary: £23,000-23,400K per annum plus company benefits Status: Full-time, 12 month FTC Hours: 9.00am - 17:30pm Come and join our dedicated Credit Control team. We have a wealth of experience working across our client accounts and are looking for an effective team player who will be excited to convert our sales into cash. Your responsibility of this role is to manage assigned accounts and chase payment for all outstanding invoices that have fallen outside our agreed payment terms. The focus of this role is to primarily concentrate on the 120 days debt with the objective of reducing this balance to a minimum. About the Role Manage assigned main ledger accounts and chase payment for all outstanding invoices that have fallen outside our agreed payment terms. Manage excel medical and chase payment for all outstanding invoices that have fallen outside our agreed payment terms. Manage and chase payment for all outstanding invoices that have fallen outside our agreed payment terms with clients. Raise and issue invoices to our clients customers for patient liability and excesses. Send via email/load into portal any invoices that require specialized consideration. Chase and liaise with internal departments and case managers to expedite the clearance of queries. Distribution of monthly customer statements and follow-up with customers regarding any queries Code, post, and allocate cash collected in the relevant bank accounts, and PayPal. Code, post, and allocate cheques received. Raise transfer between accounts and ensure correctly posted into financials. Raise remittance requests, especially for our clients payments. Scan and electronically file all our clients statement of accounts. Manage unallocated cash levels across all accounts. Complete write-off requests quarterly for excel medical and QMH. Run end of month reports Complete excel medical bank reconciliation at the end of every month. Cover colleague and manager in their absence, completing all expected work and assisting in queries. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills One year's experience in a Credit Control function in a medium-sized business Experience working in a Finance team Intermediate Excel skills (ability to use vlookups) Experience working with shared Inboxes Strong IT skills including advanced Excel Demonstrable experience working with operational teams to resolve queries. Working with an accounting package and online banking facilities High degree of flexibility and ability to adapt quickly. Can do attitude and team player. Desirable Skills Experience working with Microsoft Dynamics and Business Central Experience within the insurance, healthcare or legal sector We are looking for an enthusiastic, committed and target driven individual with good IT skills to join our team. This role would suit someone who worked as a Finance administrator, Billing administrator, Credit Analyst or Payments handler. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Apr 27, 2024
Full time
Credit Controller/Billing Assistant Location: Croydon - hybrid working 2 days in the office Salary: £23,000-23,400K per annum plus company benefits Status: Full-time, 12 month FTC Hours: 9.00am - 17:30pm Come and join our dedicated Credit Control team. We have a wealth of experience working across our client accounts and are looking for an effective team player who will be excited to convert our sales into cash. Your responsibility of this role is to manage assigned accounts and chase payment for all outstanding invoices that have fallen outside our agreed payment terms. The focus of this role is to primarily concentrate on the 120 days debt with the objective of reducing this balance to a minimum. About the Role Manage assigned main ledger accounts and chase payment for all outstanding invoices that have fallen outside our agreed payment terms. Manage excel medical and chase payment for all outstanding invoices that have fallen outside our agreed payment terms. Manage and chase payment for all outstanding invoices that have fallen outside our agreed payment terms with clients. Raise and issue invoices to our clients customers for patient liability and excesses. Send via email/load into portal any invoices that require specialized consideration. Chase and liaise with internal departments and case managers to expedite the clearance of queries. Distribution of monthly customer statements and follow-up with customers regarding any queries Code, post, and allocate cash collected in the relevant bank accounts, and PayPal. Code, post, and allocate cheques received. Raise transfer between accounts and ensure correctly posted into financials. Raise remittance requests, especially for our clients payments. Scan and electronically file all our clients statement of accounts. Manage unallocated cash levels across all accounts. Complete write-off requests quarterly for excel medical and QMH. Run end of month reports Complete excel medical bank reconciliation at the end of every month. Cover colleague and manager in their absence, completing all expected work and assisting in queries. Benefits 25 days annual leave Your birthday off 6% company pension contribution Bike to Work Scheme Medicash Health plan Enhanced Maternity/Paternity/Adoption and Shared Parental leave 2 voluntary days per year Long Service Awards Employee Wellbeing Seminars CPD opportunities Professional memberships paid for (role dependent) Essential Skills One year's experience in a Credit Control function in a medium-sized business Experience working in a Finance team Intermediate Excel skills (ability to use vlookups) Experience working with shared Inboxes Strong IT skills including advanced Excel Demonstrable experience working with operational teams to resolve queries. Working with an accounting package and online banking facilities High degree of flexibility and ability to adapt quickly. Can do attitude and team player. Desirable Skills Experience working with Microsoft Dynamics and Business Central Experience within the insurance, healthcare or legal sector We are looking for an enthusiastic, committed and target driven individual with good IT skills to join our team. This role would suit someone who worked as a Finance administrator, Billing administrator, Credit Analyst or Payments handler. About Company HCML was established in 2003 and is a leading service provider in the rehabilitation and case management arena. Providing services to the insurance, corporate and legal sectors, HCML assists injured and ill individuals to recover and return to work or their pre-injury condition. We are passionate about ensuring that everyone who requires rehabilitation in the UK has access to quality, effective, co-ordinated services. We deliver added value to our clients by facilitating both speedy recovery and strong clinical outcomes, including managing appropriate treatment and care. DE&I HCML is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships
Are you experienced in Customer Service and Administration? If you're available to start immediately and want to gain experience working for a leading employer, we want to hear from you! Join one of Cirencester's most established employers on a temporary 10-week contract as an Administrator. You'll be joining a team with a simple, but essential task involving data gathering, collating information and supporting the investigation on cases for the Case Handlers. Offering £12 per hour, (rising to £13.74 after 12 weeks), this role is offered on a hybrid basis post-training, with a minimum of 2 days per week in the office. Initially a 10-week contract, this role does have the potential to be extended. In the role of Administrator, you'll be responsible for: Logging cases for each query or complaint received To work with the Case Handlers to data gather and collate the information required to investigate the complaint or case review. Resolving queries using standard templates and guidance from your training. Escalating complaints when needed to senior team members. We would love to hear from you if you have the following: Previous customer service experience. Computer proficiency with experience using Microsoft Excel and CRM systems (beneficial). A keen eye for detail and strong organisational skills. Strong communication skills, both written and verbal. Confident in ability to prioritise. The Role: As Administrator, you will work closely with the Complaints Handlers providing essential administrative support. You'll monitor a team inbox and log cases for each query or complaint received, resolving those you can and escalating those requiring senior support. Plus, as a Niche temporary worker, you will accrue holiday pay, have weekly pay and, after 12 weeks of employment, be opted into our pension scheme. Many of our temporary workers have gone on to secure long-term contracts or permanent roles with this employer. The Company: As the market leader in their industry, the business has seen impressive growth in its permanent workforce since its conception. leading to substantial infrastructure development in their office space in Cirencester. At present, the organisation boasts office space all over the country and business interests across the globe. Culturally, the business is well-structured and incredibly supportive. All teams have had a vast amount of experience onboarding new team members on both a virtual and in-person basis. Full training will be provided and with collaborative, modern offices, a staff cafeteria, and on-site parking, it truly is a great place to work. How to Apply: If this sounds like the ideal job role for you, then please apply now! Alternatively, get in contact with Niche Recruitment to find out more.
Apr 27, 2024
Full time
Are you experienced in Customer Service and Administration? If you're available to start immediately and want to gain experience working for a leading employer, we want to hear from you! Join one of Cirencester's most established employers on a temporary 10-week contract as an Administrator. You'll be joining a team with a simple, but essential task involving data gathering, collating information and supporting the investigation on cases for the Case Handlers. Offering £12 per hour, (rising to £13.74 after 12 weeks), this role is offered on a hybrid basis post-training, with a minimum of 2 days per week in the office. Initially a 10-week contract, this role does have the potential to be extended. In the role of Administrator, you'll be responsible for: Logging cases for each query or complaint received To work with the Case Handlers to data gather and collate the information required to investigate the complaint or case review. Resolving queries using standard templates and guidance from your training. Escalating complaints when needed to senior team members. We would love to hear from you if you have the following: Previous customer service experience. Computer proficiency with experience using Microsoft Excel and CRM systems (beneficial). A keen eye for detail and strong organisational skills. Strong communication skills, both written and verbal. Confident in ability to prioritise. The Role: As Administrator, you will work closely with the Complaints Handlers providing essential administrative support. You'll monitor a team inbox and log cases for each query or complaint received, resolving those you can and escalating those requiring senior support. Plus, as a Niche temporary worker, you will accrue holiday pay, have weekly pay and, after 12 weeks of employment, be opted into our pension scheme. Many of our temporary workers have gone on to secure long-term contracts or permanent roles with this employer. The Company: As the market leader in their industry, the business has seen impressive growth in its permanent workforce since its conception. leading to substantial infrastructure development in their office space in Cirencester. At present, the organisation boasts office space all over the country and business interests across the globe. Culturally, the business is well-structured and incredibly supportive. All teams have had a vast amount of experience onboarding new team members on both a virtual and in-person basis. Full training will be provided and with collaborative, modern offices, a staff cafeteria, and on-site parking, it truly is a great place to work. How to Apply: If this sounds like the ideal job role for you, then please apply now! Alternatively, get in contact with Niche Recruitment to find out more.
Legal Conveyancing Case Handler Our client, based in Northampton are seeking a motivated and experienced Legal Conveyancing Case Handler to join their team. As a Case Handler, you will play a crucial role in managing the conveyancing process for a variety of property transactions. "A reputable and established legal firm dedicated to providing comprehensive legal services in conveyancing and property law. We pride ourselves on delivering exceptional client service and achieving successful outcomes for our clients." Your responsibilities will include: Conducting thorough reviews of legal documents and contracts related to property transactions. Managing all aspects of the conveyancing process, ensuring compliance with legal requirements and industry best practices. Liaising with clients, solicitors, estate agents, and other stakeholders to facilitate smooth and efficient property transactions. Drafting legal documents and agreements, including contracts for sale, leases, and transfer deeds. Conducting property searches and investigations to identify any potential legal issues or concerns. Providing expert advice and guidance to clients throughout the conveyancing process. Managing and organizing case files, ensuring all documentation is accurate and up to date. Requirements: Demonstrated experience in handling conveyancing cases within the UK legal system. Strong understanding of property law and conveyancing procedures in the United Kingdom. Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. Attention to detail and a high level of accuracy in document preparation and review. Organizational skills to effectively manage multiple cases and prioritize tasks. Proficient in using relevant legal software and technology for case management. Benefits: Opportunity for career growth and development within a reputable legal firm. Collaborative and supportive work environment. Access to ongoing training and professional development programs. Monday to Friday 9am to 5:30pm - 1 hour lunch 20 days paid holiday per year and in addition would benefit from days off between Christmas and New Year + Bank Holidays If you are a dedicated Legal Conveyancing Case Handler with a passion for property law and a desire to contribute to a dynamic legal practice, we invite you to apply.
Apr 27, 2024
Full time
Legal Conveyancing Case Handler Our client, based in Northampton are seeking a motivated and experienced Legal Conveyancing Case Handler to join their team. As a Case Handler, you will play a crucial role in managing the conveyancing process for a variety of property transactions. "A reputable and established legal firm dedicated to providing comprehensive legal services in conveyancing and property law. We pride ourselves on delivering exceptional client service and achieving successful outcomes for our clients." Your responsibilities will include: Conducting thorough reviews of legal documents and contracts related to property transactions. Managing all aspects of the conveyancing process, ensuring compliance with legal requirements and industry best practices. Liaising with clients, solicitors, estate agents, and other stakeholders to facilitate smooth and efficient property transactions. Drafting legal documents and agreements, including contracts for sale, leases, and transfer deeds. Conducting property searches and investigations to identify any potential legal issues or concerns. Providing expert advice and guidance to clients throughout the conveyancing process. Managing and organizing case files, ensuring all documentation is accurate and up to date. Requirements: Demonstrated experience in handling conveyancing cases within the UK legal system. Strong understanding of property law and conveyancing procedures in the United Kingdom. Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships. Attention to detail and a high level of accuracy in document preparation and review. Organizational skills to effectively manage multiple cases and prioritize tasks. Proficient in using relevant legal software and technology for case management. Benefits: Opportunity for career growth and development within a reputable legal firm. Collaborative and supportive work environment. Access to ongoing training and professional development programs. Monday to Friday 9am to 5:30pm - 1 hour lunch 20 days paid holiday per year and in addition would benefit from days off between Christmas and New Year + Bank Holidays If you are a dedicated Legal Conveyancing Case Handler with a passion for property law and a desire to contribute to a dynamic legal practice, we invite you to apply.
Job Title: Team Assistant (Administrator) Location of the job : Maidstone ME14 (office based only) Contract type : Temporary (potential temp to perm) Weekly hours : 37 hours Working hours : Monday-Friday covering a rota active from 7:30 AM to 6 PM Start date : ASAP Job Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, triaging and raising wide range of repairs for residents. You'll need to be confident using own initiative and have the ability to update systems and follow processes. Responsibilities Assist others in the department to ensure efficient and effective administrative practices, and resolve administrative and other queries related to the work of the department. Arrange, and attend or represent unit/supervisor at meetings, including preparing papers, booking rooms and refreshments, taking notes, and drafting minutes. Booking appointments, updating calendars Liaison with members of staff in other departments and external contacts / customers, in relation to the team/department's area of work.Develop and maintain administrative and office systems, databases and spreadsheets, as required. Provide guidance and interpretation on relevant policies, procedures, and regulations. Assist in, and in some cases lead on the implementation of continuous improvement of business and administrative processes relevant to the working area. Order and maintain stationary and equipment supplies, ensuring purchase orders are raised in accordance with procedures, and other financial systems are updated where required Provide project support to the team and to lead on administrative projects as required. No role profile can cover every issue which may arise within the post at various times and the postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Person Specification Experience of scheduling work in a maintenance environment and can demonstrate. Experience of delivering a front line, customer focussed service Experience of working in a housing management or maintenance environment. Experience of working on an inner city, multi-cultural environment and working closely with tenants Good interpersonal skills and the ability to communicate well. Good interpersonal skills and the ability to communicate well with staff, managers, and external agencies and other Associations both verbally and in writing If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
Apr 27, 2024
Seasonal
Job Title: Team Assistant (Administrator) Location of the job : Maidstone ME14 (office based only) Contract type : Temporary (potential temp to perm) Weekly hours : 37 hours Working hours : Monday-Friday covering a rota active from 7:30 AM to 6 PM Start date : ASAP Job Purpose The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, triaging and raising wide range of repairs for residents. You'll need to be confident using own initiative and have the ability to update systems and follow processes. Responsibilities Assist others in the department to ensure efficient and effective administrative practices, and resolve administrative and other queries related to the work of the department. Arrange, and attend or represent unit/supervisor at meetings, including preparing papers, booking rooms and refreshments, taking notes, and drafting minutes. Booking appointments, updating calendars Liaison with members of staff in other departments and external contacts / customers, in relation to the team/department's area of work.Develop and maintain administrative and office systems, databases and spreadsheets, as required. Provide guidance and interpretation on relevant policies, procedures, and regulations. Assist in, and in some cases lead on the implementation of continuous improvement of business and administrative processes relevant to the working area. Order and maintain stationary and equipment supplies, ensuring purchase orders are raised in accordance with procedures, and other financial systems are updated where required Provide project support to the team and to lead on administrative projects as required. No role profile can cover every issue which may arise within the post at various times and the postholder is expected to carry out other duties from time to time, which are broadly consistent with those described. Person Specification Experience of scheduling work in a maintenance environment and can demonstrate. Experience of delivering a front line, customer focussed service Experience of working in a housing management or maintenance environment. Experience of working on an inner city, multi-cultural environment and working closely with tenants Good interpersonal skills and the ability to communicate well. Good interpersonal skills and the ability to communicate well with staff, managers, and external agencies and other Associations both verbally and in writing If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Ryan at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)
My client is hiring for a Housing Disrepair Fee Earner to join their growing team in Macclesfield, Cheshire. You will responsible for your own case load, and you will deal with all aspects of running a case. Previous experience of running a housing disrepair caseload is essential. The candidate will be familiar with all aspects of the PAP, and ideally be experienced with litigated HDR cases. Key Experience: A complete case handler mindful of statutory legislation, and relevant case law Be able to work with minimal supervision when required An ability to work as a team A proven billing record Ability to keep calm and deliver results in a performance driven environment A proven history in litigation Be IT literate, including knowledge of using case management software, ideally Proclaim Excellent communication skills Ability to work to tight deadlines, effective organisation and time management skills An ability to deliver excellent legal advice while maintaining client care standards A working knowledge of compliance issues and relevant codes of conduct and accounts rules 2 years minimum experience in running a housing disrepair caseload. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
Apr 26, 2024
Full time
My client is hiring for a Housing Disrepair Fee Earner to join their growing team in Macclesfield, Cheshire. You will responsible for your own case load, and you will deal with all aspects of running a case. Previous experience of running a housing disrepair caseload is essential. The candidate will be familiar with all aspects of the PAP, and ideally be experienced with litigated HDR cases. Key Experience: A complete case handler mindful of statutory legislation, and relevant case law Be able to work with minimal supervision when required An ability to work as a team A proven billing record Ability to keep calm and deliver results in a performance driven environment A proven history in litigation Be IT literate, including knowledge of using case management software, ideally Proclaim Excellent communication skills Ability to work to tight deadlines, effective organisation and time management skills An ability to deliver excellent legal advice while maintaining client care standards A working knowledge of compliance issues and relevant codes of conduct and accounts rules 2 years minimum experience in running a housing disrepair caseload. Should you have any questions or wish to apply please do not hesitate to contact Clear Legal and Financial Recruitment Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days, please assume your application has been unsuccessful.
Commercial Account Executive Location: Crewe Package: Negotiable + Benefits + Bonus We're expanding our team at The County Group to ensure we continue providing an outstanding service to our clients. The team in Crewe have been recording some excellent growth over the last few years and we need to make sure they are fully supported as we continue to grow. Our growth is fuelled by our people, so we want to look after them and make sure they can do what they do best - look after clients, this role is key to ensuring the team can carry on pushing forwards to win and retain more clients in the region. Accordingly we'd be interested in talking to Account Handlers/execs who are comfortable in dealing with a broad range of small and medium sized clients with exposure to larger risks being beneficial but not essential On a day to day basis you'll be: Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products Working closely with the account executives on larger cases Building strong relationships with clients and insurers to maximise retention levels Ensuring documentation and systems are accurate Working in a compliant and timely manner on all cases. Liaising with both internal and external stakeholders What's on offer: A fantastic team environment within a business that are growing at over 20% year on year and some excellent career prospects A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff Full support for professional qualifications Your experience: You'll have a solid grounding in commercial and corporate insurance with exposure to the main commercial insurance products including Property, Liability, Fleet, PI, D & O, Cyber and packaged solutions You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) Comfortable in dealing with customer enquiries via phone, face to face and email
Apr 26, 2024
Full time
Commercial Account Executive Location: Crewe Package: Negotiable + Benefits + Bonus We're expanding our team at The County Group to ensure we continue providing an outstanding service to our clients. The team in Crewe have been recording some excellent growth over the last few years and we need to make sure they are fully supported as we continue to grow. Our growth is fuelled by our people, so we want to look after them and make sure they can do what they do best - look after clients, this role is key to ensuring the team can carry on pushing forwards to win and retain more clients in the region. Accordingly we'd be interested in talking to Account Handlers/execs who are comfortable in dealing with a broad range of small and medium sized clients with exposure to larger risks being beneficial but not essential On a day to day basis you'll be: Assisting clients with renewals, mid-term adjustments, documentation queries and quotations for additional products Working closely with the account executives on larger cases Building strong relationships with clients and insurers to maximise retention levels Ensuring documentation and systems are accurate Working in a compliant and timely manner on all cases. Liaising with both internal and external stakeholders What's on offer: A fantastic team environment within a business that are growing at over 20% year on year and some excellent career prospects A negotiable starting salary with regular 1-2-1's coupled with the standard benefits package (Holiday, Pension etc.) and a culture built around developing its staff Full support for professional qualifications Your experience: You'll have a solid grounding in commercial and corporate insurance with exposure to the main commercial insurance products including Property, Liability, Fleet, PI, D & O, Cyber and packaged solutions You'll be able to communicate clearly and effectively with stakeholders at all levels and should be used to using Word, Excel and wider broking platforms (Acturis in an ideal world) Comfortable in dealing with customer enquiries via phone, face to face and email
RTA Fee Earner Hybrid- 1 Day in office per week Bolton 25,000 They are looking for someone to join the RTA litigated department to join the team as a 'Small Claims Track File Handler'. The file handler will have the responsibility of their own portfolio of litigated small claims track files under the guidance of a lead file handler with training provided. The role offers great opportunities to progress your legal career in one of the UK's largest law firms. What we are looking for within the role: The ability to effectively manage a caseload to ensure court deadlines and targets are met. Effective telephone skills and the ability to negotiate effectively to agree to an appropriate settlement. File handling experience within a law practice or insurer. Experience in Law through further education or experience. The Package: Monday to Friday 9am-5pm with 1 hour unpaid lunch break, with only 1 day in the office per week 35 hours per week Working for a successful, world renowned company 25,000 Please apply today with your latest CV to be booked in for an immediate telephone interview. Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Apr 26, 2024
Full time
RTA Fee Earner Hybrid- 1 Day in office per week Bolton 25,000 They are looking for someone to join the RTA litigated department to join the team as a 'Small Claims Track File Handler'. The file handler will have the responsibility of their own portfolio of litigated small claims track files under the guidance of a lead file handler with training provided. The role offers great opportunities to progress your legal career in one of the UK's largest law firms. What we are looking for within the role: The ability to effectively manage a caseload to ensure court deadlines and targets are met. Effective telephone skills and the ability to negotiate effectively to agree to an appropriate settlement. File handling experience within a law practice or insurer. Experience in Law through further education or experience. The Package: Monday to Friday 9am-5pm with 1 hour unpaid lunch break, with only 1 day in the office per week 35 hours per week Working for a successful, world renowned company 25,000 Please apply today with your latest CV to be booked in for an immediate telephone interview. Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.
Are you ready for change? Do you have a minimum of 2 years Conveyancing case handling experience? Our successful client, with offices based in Milton Keynes, are seeking an experienced Case Handler to join them on a permanent full time basis working Monday to Friday. Responsibilities As an experienced Case Handler, you will be responsible for:- Handling transactions from inception to post completion Managing a caseload day to day, ensuring compliance and industry best practices Managing, updating and organising case files Liaising with clients, agents and stakeholders Drafting legal documents, conducting searches Providing advise and guidance to clients throughout the process Skills required To be considered for our experienced Case Handler vacancy it is essential that you have:- You will ideally have a minimum 2 years conveyancing case handling experience Excellent communication skills with strong relationship building skills You will have unrivalled organisational skills, and be able to effectively manage multiple cases and prioritise tasks. Benefits Salary depending on experience up to 28k starting salary, health insurance, generous holiday, company pension, free parking, and training opportunities, along with a genuine route to progress. Send your CV now for immediate consideration. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process . Our privacy policy is available on our website and explains how we will use your data.
Apr 26, 2024
Full time
Are you ready for change? Do you have a minimum of 2 years Conveyancing case handling experience? Our successful client, with offices based in Milton Keynes, are seeking an experienced Case Handler to join them on a permanent full time basis working Monday to Friday. Responsibilities As an experienced Case Handler, you will be responsible for:- Handling transactions from inception to post completion Managing a caseload day to day, ensuring compliance and industry best practices Managing, updating and organising case files Liaising with clients, agents and stakeholders Drafting legal documents, conducting searches Providing advise and guidance to clients throughout the process Skills required To be considered for our experienced Case Handler vacancy it is essential that you have:- You will ideally have a minimum 2 years conveyancing case handling experience Excellent communication skills with strong relationship building skills You will have unrivalled organisational skills, and be able to effectively manage multiple cases and prioritise tasks. Benefits Salary depending on experience up to 28k starting salary, health insurance, generous holiday, company pension, free parking, and training opportunities, along with a genuine route to progress. Send your CV now for immediate consideration. Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process . Our privacy policy is available on our website and explains how we will use your data.