Are you ready to take the next step in your tech sales career at a market-leading company in the travel industry? Join our international, dynamic and supportive team in London! At SiteMinder we believe the individual contributions of our employees are what drive our success. That s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do We re people who love technology but know that hoteliers just want things to be simple. So since 2006 we ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we re the world s leading open hotel commerce platform, supporting 40,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder s technology every year. About the Software Sales Executive role You will become a trusted advisor to hotel owners, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector. We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals. What You'll do: Client Acquisition - Creating new opportunities and upselling current customers. Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations. Presentation and negotiation Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. CRM maintenance Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription. Account management Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager. Client feedback Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. Partner management Work with local industry groups and travel associations to promote SiteMinder s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers. What we need from you: Experience in Software-as-a-Service (SaaS) sales A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coaching Able to travel to our Hammersmith offices 3 times per week Our Perks & Benefits Equity packages for you to be a part of the SiteMinder journey Hybrid working model Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
May 01, 2024
Full time
Are you ready to take the next step in your tech sales career at a market-leading company in the travel industry? Join our international, dynamic and supportive team in London! At SiteMinder we believe the individual contributions of our employees are what drive our success. That s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It s in our differences that we will keep revolutionising the way for our customers. We are better together! What We Do We re people who love technology but know that hoteliers just want things to be simple. So since 2006 we ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply. We ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between. And today, we re the world s leading open hotel commerce platform, supporting 40,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder s technology every year. About the Software Sales Executive role You will become a trusted advisor to hotel owners, building awareness about how our products can benefit their property. You will have the chance to learn about the challenges that accommodation providers face, and offer a solution that will bring value to their day-to-day and bottom line. Joining SiteMinder as the leader in dynamic hotel revenue management, you will be at the forefront of innovation in the sector. We won't throw you into the deep end - you'll be trained on our products, industry and sales processes. We have a month-long sales training and onboarding program to make sure you are set up for success. You will be supported by a dedicated sales coach and a buddy, as well as your team leader, who will coach and motivate you to achieve your professional goals. What You'll do: Client Acquisition - Creating new opportunities and upselling current customers. Achieving sales KPIs and targets - finalizing all sales in a timely manner. Identify upgrade opportunities with existing client base and generate new sales from these organizations. Presentation and negotiation Prepare accurate quotes and develop and present proposals to clients in a professional and confident manner. Negotiate contracts as required, maintaining a balance between optimal service and value for the client and SiteMinder's profit margins. CRM maintenance Maintain accurate records of your business development activities on SiteMinder's CRM system. Ensure all documentation is complete post sales to set up trials and to move the client to a subscription. Account management Manage the accounts of new clients to maintain satisfaction until they are passed on to a dedicated Onboarding Success Team or a dedicated Account Manager. Client feedback Provide client feedback on products to the Product Team so that products can be reviewed in line with the feedback. Partner management Work with local industry groups and travel associations to promote SiteMinder s products and brand. Attend key functions and events, requiring occasional travel to client locations to attend meetings with relevant managers. What we need from you: Experience in Software-as-a-Service (SaaS) sales A confident phone presence, fearlessness in leading meetings with prospects, and great listening skills Strong verbal skills to communicate professionally with customers, in writing and over the phone Self-motivation and resilience to show up each day and give your best Growth mindset - openness to feedback and coaching Able to travel to our Hammersmith offices 3 times per week Our Perks & Benefits Equity packages for you to be a part of the SiteMinder journey Hybrid working model Mental health and well-being initiatives Generous parental (including secondary) leave policy Paid birthday, study and volunteering leave every year Sponsored social clubs, team events, and celebrations Employee Resource Groups (ERG) to help you connect and get involved Investment in your personal growth offering training for your advancement Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch. When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
Here at Fresh, we are excited to be recruiting for a Resident Advisor St. Thomas Street development which offers high end, studio self-catered accommodation for postgraduate students in the Redcliffe area of Bristol. Facilities include a gym, a cinema room, a common area with bookable kitchen and a rear courtyard. This position is to cover Maternity Leave on a Fixed Term basis for 7 months. Working full time hours between 8:00am and 6:00pm Monday to Friday on a rota basis, where you ll be working in an exciting, collaborative, people-first environment. You act as the first point of contact for resident and prospective resident enquiries providing exceptional support and service to ensure that the property runs smoothly, and the residents feel supported. If you re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you ll receive excellent training and mentoring - keep on reading! As with all the members of our accommodation teams, our Resident Advisors are responsible for delivering a 5 star service to our customers. Key responsibilities of the role include: • Dealing with enquiries from current residents in person, via phone or email. • Organising social events for students, within allocated budget, to engage and build positive atmosphere at St Thomas Street. • Covering the main reception during office hours, this will include sorting the mail and students post. • Be the face of Fresh for residents! Liaising with them on a regular basis making sure that residents feel supported and valued. • Ensuring that the reception and management suite is clean and tidy and adheres to Health & Safety requirements. • Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations. • Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly. • Assist General Manager and Resident Manager when required. The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work. Why work for Fresh? Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry. We have a dedicated Training team to assist with your job training, and an in-house Learning & Development team to support you with personal and professional development including vocational qualifications, as well as a health cash plan and exclusive shopping discounts. About you We re looking for someone who is a people person and is passionate about offering a high level of customer service to everyone they meet with. You ll need have strong communications skills; this includes being able to communicate via social media platforms and be able to adapt your style depending on your audience. The working environment can be quick paced, so we re looking for someone who is able to stay calm under pressure and has the ability to successfully manage their own workload. About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We re looking for someone to support their residents and the wider operational team. Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you re a people person who loves working collaboratively and is great at making things happen, then you ll fit right in!
May 01, 2024
Contractor
Here at Fresh, we are excited to be recruiting for a Resident Advisor St. Thomas Street development which offers high end, studio self-catered accommodation for postgraduate students in the Redcliffe area of Bristol. Facilities include a gym, a cinema room, a common area with bookable kitchen and a rear courtyard. This position is to cover Maternity Leave on a Fixed Term basis for 7 months. Working full time hours between 8:00am and 6:00pm Monday to Friday on a rota basis, where you ll be working in an exciting, collaborative, people-first environment. You act as the first point of contact for resident and prospective resident enquiries providing exceptional support and service to ensure that the property runs smoothly, and the residents feel supported. If you re looking for a fun and friendly place to work where we value our students, and they value us right back, an environment where you ll receive excellent training and mentoring - keep on reading! As with all the members of our accommodation teams, our Resident Advisors are responsible for delivering a 5 star service to our customers. Key responsibilities of the role include: • Dealing with enquiries from current residents in person, via phone or email. • Organising social events for students, within allocated budget, to engage and build positive atmosphere at St Thomas Street. • Covering the main reception during office hours, this will include sorting the mail and students post. • Be the face of Fresh for residents! Liaising with them on a regular basis making sure that residents feel supported and valued. • Ensuring that the reception and management suite is clean and tidy and adheres to Health & Safety requirements. • Filing and maintaining customer data, ensuring the database is up to date and within GDPR regulations. • Liaising with the maintenance and accommodation team to ensure any issues are logged and resolved promptly. • Assist General Manager and Resident Manager when required. The position offers the opportunity to balance the operational aspects of the role with the chance to create a social and fun atmosphere to build an environment where students want to live and work. Why work for Fresh? Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry. We have a dedicated Training team to assist with your job training, and an in-house Learning & Development team to support you with personal and professional development including vocational qualifications, as well as a health cash plan and exclusive shopping discounts. About you We re looking for someone who is a people person and is passionate about offering a high level of customer service to everyone they meet with. You ll need have strong communications skills; this includes being able to communicate via social media platforms and be able to adapt your style depending on your audience. The working environment can be quick paced, so we re looking for someone who is able to stay calm under pressure and has the ability to successfully manage their own workload. About Fresh: Fresh are a multi award-winning student accommodation provider with over 20,000 beds in our portfolio across the UK & Ireland. We re looking for someone to support their residents and the wider operational team. Fresh can offer you an exciting, collaborative, people-first environment where you can build your own career in a fast-growing industry. We create great places to live, built on the simple principle that the people around you can make a huge difference to your way of life. If you re a people person who loves working collaboratively and is great at making things happen, then you ll fit right in!
Estate Agent Trainee Sales Negotiator Applications are now invited from Trainees who are looking to enter the Estate Agency industry and become an Estate Agent however, you will need to have a strong sales background in for example car sales, mobile telephone sales or membership sales and you will need to drive and have your own car. You will receive an initial 6 month guaranteed salary of between 22,000 and 25,000 (pro-rata and very much dependent on the individual candidate) whilst you are building your sales pipeline (commission) so for the first 6 months of your employment you cannot earn less than this. Thereafter, you will be offered a basic salary of up to 16,000 (please note working in a sales role where you receive commission it is impossible to ever just earn your basic salary) with very realistic on target earnings of 30,000 in year 1 and rising in year 2 plus 40p per mile petrol allowance for business miles. The commission structure is truly outstanding with 5% personal sales commission + 2.5% personal commission for booking the PMA (Property Market Appraisal) so if you book the PMA (so pick up the phone first) book the valuation and it comes on to the market you have already earnt 2.5% commission. You then sell it and take 5% commission so a combined 7.5% Estate Agent Trainee Sales Negotiator You will provide clients and customers with a professional Estate Agency service, maximising business from opportunities created. Estate Agent Trainee Sales Negotiator Key Responsibilities: To interview applicants in a structured fashion, identifying needs and business opportunities. To contact qualified applicants regularly, advising them of suitable properties and arranging viewing appointments. To negotiate with potential purchasers, ensuring that our clients' interests are your primary concern. To co-ordinate your transactions ensuring that you provide the highest standards of customer care to buyers and sellers, expediting the matter and securing future recommendations. To integrate into a team environment and to provide support to your colleagues and Branch Manager. To introduce clients and applicants to your Mortgage Consultant. To ensure that service standards laid down by the company are met. To achieve sales targets as agreed with your Branch Manager. To be familiar with all systems, procedures and legislation. To project a professional image to the public and work colleagues. Estate Agent Trainee Sales Negotiator Experience / Qualification: A robust sales background. Estate Agent Trainee Sales Negotiator Initial 6 month guaranteed salary of between 22,000 and 25,000 (pro-rata and very much dependent on the individual candidate) Thereafter, you will be offered a basic salary of up to 16,000 with very realistic on target earnings of 30,000 in year 1 and rising in year 2 plus 40p per mile petrol allowance for business miles. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
May 01, 2024
Full time
Estate Agent Trainee Sales Negotiator Applications are now invited from Trainees who are looking to enter the Estate Agency industry and become an Estate Agent however, you will need to have a strong sales background in for example car sales, mobile telephone sales or membership sales and you will need to drive and have your own car. You will receive an initial 6 month guaranteed salary of between 22,000 and 25,000 (pro-rata and very much dependent on the individual candidate) whilst you are building your sales pipeline (commission) so for the first 6 months of your employment you cannot earn less than this. Thereafter, you will be offered a basic salary of up to 16,000 (please note working in a sales role where you receive commission it is impossible to ever just earn your basic salary) with very realistic on target earnings of 30,000 in year 1 and rising in year 2 plus 40p per mile petrol allowance for business miles. The commission structure is truly outstanding with 5% personal sales commission + 2.5% personal commission for booking the PMA (Property Market Appraisal) so if you book the PMA (so pick up the phone first) book the valuation and it comes on to the market you have already earnt 2.5% commission. You then sell it and take 5% commission so a combined 7.5% Estate Agent Trainee Sales Negotiator You will provide clients and customers with a professional Estate Agency service, maximising business from opportunities created. Estate Agent Trainee Sales Negotiator Key Responsibilities: To interview applicants in a structured fashion, identifying needs and business opportunities. To contact qualified applicants regularly, advising them of suitable properties and arranging viewing appointments. To negotiate with potential purchasers, ensuring that our clients' interests are your primary concern. To co-ordinate your transactions ensuring that you provide the highest standards of customer care to buyers and sellers, expediting the matter and securing future recommendations. To integrate into a team environment and to provide support to your colleagues and Branch Manager. To introduce clients and applicants to your Mortgage Consultant. To ensure that service standards laid down by the company are met. To achieve sales targets as agreed with your Branch Manager. To be familiar with all systems, procedures and legislation. To project a professional image to the public and work colleagues. Estate Agent Trainee Sales Negotiator Experience / Qualification: A robust sales background. Estate Agent Trainee Sales Negotiator Initial 6 month guaranteed salary of between 22,000 and 25,000 (pro-rata and very much dependent on the individual candidate) Thereafter, you will be offered a basic salary of up to 16,000 with very realistic on target earnings of 30,000 in year 1 and rising in year 2 plus 40p per mile petrol allowance for business miles. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
Lettings Manager - Residential Lettings Are you an OUTSTANDING Lettings Professional seeking a new challenge? Our client offers quality Letting Agents the platform to earn a great salary and become part of a rapidly growing part of their business. If you have the skill and ambition to work with a renowned, forward thinking Estate Agency Group, you could be the perfect fit. Lettings Manager - Residential Lettings - Experience: As an experienced Letting Agent you will have the necessary attributes to be a champion of residential lettings in your area. You should have a successful track record in Lettings and must genuinely like people and enjoy dealing with them in a business context and believe passionately in delivering a superior customer service. You will need drive and determination to succeed in winning business and creating opportunity. Lettings Manager - Residential Lettings - Profile: This is the perfect role for experienced Lettings Managers / Senior Lettings Managers / AMBITIOUS Senior Lettings Negotiators who are looking to develop their careers in one of the most dynamic and fast moving markets. Lettings Manager - Residential Lettings - Expectations: You must enjoy dealing with a variety of people, as the role involves meeting new clients and assessing their property needs. The atmosphere in the office is extremely vibrant, with a large number of clients arriving at the office in person requiring a property viewing or needing assistance with a general enquiry. Meanwhile, the phones will be ringing with yet more enquiries. The pace is fast, yet every client enquiry needs to be dealt with professionally. You will be the face of the company and the quality of service given by their staff is of paramount importance. The role is for someone who is prepared to put in long hours and work hard to achieve success and exceed challenging targets. Lettings Manager - Residential Lettings - Remuneration: 28,000 - 29,000 Basic Salary Company Car / Allowance 40,000 - 50,000+ On Target Earnings Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
May 01, 2024
Full time
Lettings Manager - Residential Lettings Are you an OUTSTANDING Lettings Professional seeking a new challenge? Our client offers quality Letting Agents the platform to earn a great salary and become part of a rapidly growing part of their business. If you have the skill and ambition to work with a renowned, forward thinking Estate Agency Group, you could be the perfect fit. Lettings Manager - Residential Lettings - Experience: As an experienced Letting Agent you will have the necessary attributes to be a champion of residential lettings in your area. You should have a successful track record in Lettings and must genuinely like people and enjoy dealing with them in a business context and believe passionately in delivering a superior customer service. You will need drive and determination to succeed in winning business and creating opportunity. Lettings Manager - Residential Lettings - Profile: This is the perfect role for experienced Lettings Managers / Senior Lettings Managers / AMBITIOUS Senior Lettings Negotiators who are looking to develop their careers in one of the most dynamic and fast moving markets. Lettings Manager - Residential Lettings - Expectations: You must enjoy dealing with a variety of people, as the role involves meeting new clients and assessing their property needs. The atmosphere in the office is extremely vibrant, with a large number of clients arriving at the office in person requiring a property viewing or needing assistance with a general enquiry. Meanwhile, the phones will be ringing with yet more enquiries. The pace is fast, yet every client enquiry needs to be dealt with professionally. You will be the face of the company and the quality of service given by their staff is of paramount importance. The role is for someone who is prepared to put in long hours and work hard to achieve success and exceed challenging targets. Lettings Manager - Residential Lettings - Remuneration: 28,000 - 29,000 Basic Salary Company Car / Allowance 40,000 - 50,000+ On Target Earnings Kings Permanent Recruitment for Estate Agents and Financial Services Professionals hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents and Financial Services Professionals is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents, Letting Agents and Financial Services Professionals into permanent positions. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for website for online Estate Agency vacancies. Find Adam Howes on LinkedIn.
Job Description OTE: £36,000 - Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in Llanelli working in our well known John Francis estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder John Francis Estate Agent has been serving the property needs of customers since 1873 and annually we sell more properties in the SA post code than any other agent. We have an extensive 19 strong branch network throughout West Wales, each conveniently located in town centres. All our branches are linked, enabling us to promote properties throughout the region. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03662
May 01, 2024
Full time
Job Description OTE: £36,000 - Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in Llanelli working in our well known John Francis estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder John Francis Estate Agent has been serving the property needs of customers since 1873 and annually we sell more properties in the SA post code than any other agent. We have an extensive 19 strong branch network throughout West Wales, each conveniently located in town centres. All our branches are linked, enabling us to promote properties throughout the region. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03662
Estate Agent Trainee Sales Negotiator Applications are now invited from Trainees who are looking to enter the Estate Agency industry and become an Estate Agent however, you will need to have a strong sales background in for example car sales, mobile telephone sales or membership sales and you will need to drive and have your own car. You will receive an initial 6 month guaranteed salary of between 22,000 and 25,000 (pro-rata and very much dependent on the individual candidate) whilst you are building your sales pipeline (commission) so for the first 6 months of your employment you cannot earn less than this. Thereafter, you will be offered a basic salary of up to 16,000 (please note working in a sales role where you receive commission it is impossible to ever just earn your basic salary) with very realistic on target earnings of 30,000 in year 1 and rising in year 2 plus 40p per mile petrol allowance for business miles. The commission structure is truly outstanding with 5% personal sales commission + 2.5% personal commission for booking the PMA (Property Market Appraisal) so if you book the PMA (so pick up the phone first) book the valuation and it comes on to the market you have already earnt 2.5% commission. You then sell it and take 5% commission so a combined 7.5% Estate Agent Trainee Sales Negotiator You will provide clients and customers with a professional Estate Agency service, maximising business from opportunities created. Estate Agent Trainee Sales Negotiator Key Responsibilities: To interview applicants in a structured fashion, identifying needs and business opportunities. To contact qualified applicants regularly, advising them of suitable properties and arranging viewing appointments. To negotiate with potential purchasers, ensuring that our clients' interests are your primary concern. To co-ordinate your transactions ensuring that you provide the highest standards of customer care to buyers and sellers, expediting the matter and securing future recommendations. To integrate into a team environment and to provide support to your colleagues and Branch Manager. To introduce clients and applicants to your Mortgage Consultant. To ensure that service standards laid down by the company are met. To achieve sales targets as agreed with your Branch Manager. To be familiar with all systems, procedures and legislation. To project a professional image to the public and work colleagues. Estate Agent Trainee Sales Negotiator Experience / Qualification: A robust sales background. Estate Agent Trainee Sales Negotiator Initial 6 month guaranteed salary of between 22,000 and 25,000 (pro-rata and very much dependent on the individual candidate) Thereafter, you will be offered a basic salary of up to 16,000 with very realistic on target earnings of 30,000 in year 1 and rising in year 2 plus 40p per mile petrol allowance for business miles. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
May 01, 2024
Full time
Estate Agent Trainee Sales Negotiator Applications are now invited from Trainees who are looking to enter the Estate Agency industry and become an Estate Agent however, you will need to have a strong sales background in for example car sales, mobile telephone sales or membership sales and you will need to drive and have your own car. You will receive an initial 6 month guaranteed salary of between 22,000 and 25,000 (pro-rata and very much dependent on the individual candidate) whilst you are building your sales pipeline (commission) so for the first 6 months of your employment you cannot earn less than this. Thereafter, you will be offered a basic salary of up to 16,000 (please note working in a sales role where you receive commission it is impossible to ever just earn your basic salary) with very realistic on target earnings of 30,000 in year 1 and rising in year 2 plus 40p per mile petrol allowance for business miles. The commission structure is truly outstanding with 5% personal sales commission + 2.5% personal commission for booking the PMA (Property Market Appraisal) so if you book the PMA (so pick up the phone first) book the valuation and it comes on to the market you have already earnt 2.5% commission. You then sell it and take 5% commission so a combined 7.5% Estate Agent Trainee Sales Negotiator You will provide clients and customers with a professional Estate Agency service, maximising business from opportunities created. Estate Agent Trainee Sales Negotiator Key Responsibilities: To interview applicants in a structured fashion, identifying needs and business opportunities. To contact qualified applicants regularly, advising them of suitable properties and arranging viewing appointments. To negotiate with potential purchasers, ensuring that our clients' interests are your primary concern. To co-ordinate your transactions ensuring that you provide the highest standards of customer care to buyers and sellers, expediting the matter and securing future recommendations. To integrate into a team environment and to provide support to your colleagues and Branch Manager. To introduce clients and applicants to your Mortgage Consultant. To ensure that service standards laid down by the company are met. To achieve sales targets as agreed with your Branch Manager. To be familiar with all systems, procedures and legislation. To project a professional image to the public and work colleagues. Estate Agent Trainee Sales Negotiator Experience / Qualification: A robust sales background. Estate Agent Trainee Sales Negotiator Initial 6 month guaranteed salary of between 22,000 and 25,000 (pro-rata and very much dependent on the individual candidate) Thereafter, you will be offered a basic salary of up to 16,000 with very realistic on target earnings of 30,000 in year 1 and rising in year 2 plus 40p per mile petrol allowance for business miles. Kings Permanent Recruitment for Estate Agents hits 17 years of successful trading. A milestone to be proud of Kings Permanent Recruitment for Estate Agents is a "Specialist Estate Agency Recruitment Service" dealing with the placement of Estate Agents and Letting Agents into permanent positions within the Residential Estate Agency Property sector. We cover all specialities of recruitment within the residential property sector to include Residential Sales, Residential Lettings, Property Management, Block Management, Inventory Clerks, RICS Chartered Surveyors, Land and New Homes, CeMAP qualified Estate Agency Financial Services Consultants / Mortgage Advisors, Protection Advisors, Secretarial / Administration. Visit Kings Permanent Recruitment for Estate Agents website for online Estate Agency vacancies. Find Steve King on LinkedIn.
At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. Recruiting the right people is essential, as our peoples' contribution lead us to achieving our goals and growing our company. We put our customers first, we empower our people, and we support the communities in which we build. This full-time permanent position is to be based in our Jersey office, working as part of our technical team, with overall responsibility for the production of internal mechanical and electrical installation designs and management of external building services consultants where required. All production information will be required to be in accordance with Dandara standards and be coordinated with all other construction design information. With excellent building services design experience, you will ideally be educated to degree level in mechanical of electrical engineering and are, or are working towards, chartered status (C.I.B.S.E). What you will do Provision of high standard domestic plumbing, mechanical and electrical designs, specification information and design calculations for residential and commercial developments. Ensure design deliverables are met in accordance with the design programme. To ensure full coordination between mechanical and electrical services together with architectural and structural production information. Provision of mechanical and electrical specification information prior to site commencement and throughout each project duration. Fee negotiation, instruction and coordination of external mechanical and electrical design consultants when utilised. Management of external design information - review, collation, register and issue where undertaken by an external consultant or contractor. Electronic and hard copy issue and registering of drawings received from consultants. Financially appraising mechanical and electrical specifications for value engineering and cost saving promotion purposes. Building and site surveys - obtaining quotations, negotiating rates, instructing consultants and arranging the works. Provision of preliminary outline electrical and mechanical design information at feasibility stages of a development. Collation of information for (and the production of where required) Operation and Maintenance manuals for the Electrical and Mechanical Services for individual domestic purchasers or commercial property purchasers or tenants. Liaison, co-ordination with other departments regarding development works including engineers, surveyors, buyers, interior designers and the construction team. Investigation of new technologies in regard to building services installations. Assisting with the preparation of tender documents. Coordination with contractors on site. General contract administration. Site visits and inspections. Arranging copies of information for other departments, consultants and site contractors where required. Liaison with the building control authority, fire authority and other regulatory bodies and government departments relevant to the building services design. Liaison with utility service providers. Ensure all records of design changes are kept to coordinate "as constructed" drawings upon completion of the project. Producing for in-house designs and obtaining from project consultants and design contractors design risk assessments. Liaison with the external Health and Safety Project Coordinator and internal Safety Manager/Advisors. Assisting in the assessment of design and build tenders. Managing and resolving design issues raised by the construction management team. What you will have You will be a driven individual with extensive residential and/or commercial project experience and be able to lead and manage a building services team. Having a services engineering Degree or equivalent (HND/ONC in Electrical or Mechanical Engineering) you will have excellent AutoCAD expertise and knowledge of iSBEM and IES would be beneficial. Ideally you will also have experience of BREEAM assessments. The successful applicant will be a team player, self-motivated and able to work using his/her own initiative. Experience of MS Office, Excel and Word is also essential. What we will offer Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability or quality. Today Dandara is one of the UK's largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for design and quality - and it's all thanks to the vision and passion of our dedicated team.?Our benefits include: Competitive basic salary depending on experience 25 days holiday £excellent annual bonus (discretionary) 2x salary life assurance (paid option to increase to x4) Access to hundreds of discounts to the UK's favourite retailers, holiday providers, gyms and more! Acess to on-site mental health first aiders and wellbeing platform. JBRP1_UKTJ
May 01, 2024
Full time
At Dandara we believe the best ideas come from our people working together. We strive to look forward in all we do, with integrity and passion. Recruiting the right people is essential, as our peoples' contribution lead us to achieving our goals and growing our company. We put our customers first, we empower our people, and we support the communities in which we build. This full-time permanent position is to be based in our Jersey office, working as part of our technical team, with overall responsibility for the production of internal mechanical and electrical installation designs and management of external building services consultants where required. All production information will be required to be in accordance with Dandara standards and be coordinated with all other construction design information. With excellent building services design experience, you will ideally be educated to degree level in mechanical of electrical engineering and are, or are working towards, chartered status (C.I.B.S.E). What you will do Provision of high standard domestic plumbing, mechanical and electrical designs, specification information and design calculations for residential and commercial developments. Ensure design deliverables are met in accordance with the design programme. To ensure full coordination between mechanical and electrical services together with architectural and structural production information. Provision of mechanical and electrical specification information prior to site commencement and throughout each project duration. Fee negotiation, instruction and coordination of external mechanical and electrical design consultants when utilised. Management of external design information - review, collation, register and issue where undertaken by an external consultant or contractor. Electronic and hard copy issue and registering of drawings received from consultants. Financially appraising mechanical and electrical specifications for value engineering and cost saving promotion purposes. Building and site surveys - obtaining quotations, negotiating rates, instructing consultants and arranging the works. Provision of preliminary outline electrical and mechanical design information at feasibility stages of a development. Collation of information for (and the production of where required) Operation and Maintenance manuals for the Electrical and Mechanical Services for individual domestic purchasers or commercial property purchasers or tenants. Liaison, co-ordination with other departments regarding development works including engineers, surveyors, buyers, interior designers and the construction team. Investigation of new technologies in regard to building services installations. Assisting with the preparation of tender documents. Coordination with contractors on site. General contract administration. Site visits and inspections. Arranging copies of information for other departments, consultants and site contractors where required. Liaison with the building control authority, fire authority and other regulatory bodies and government departments relevant to the building services design. Liaison with utility service providers. Ensure all records of design changes are kept to coordinate "as constructed" drawings upon completion of the project. Producing for in-house designs and obtaining from project consultants and design contractors design risk assessments. Liaison with the external Health and Safety Project Coordinator and internal Safety Manager/Advisors. Assisting in the assessment of design and build tenders. Managing and resolving design issues raised by the construction management team. What you will have You will be a driven individual with extensive residential and/or commercial project experience and be able to lead and manage a building services team. Having a services engineering Degree or equivalent (HND/ONC in Electrical or Mechanical Engineering) you will have excellent AutoCAD expertise and knowledge of iSBEM and IES would be beneficial. Ideally you will also have experience of BREEAM assessments. The successful applicant will be a team player, self-motivated and able to work using his/her own initiative. Experience of MS Office, Excel and Word is also essential. What we will offer Dandara was established in 1988 from the desire to provide innovative homes and commercial properties, which would offer real value for money without compromising on design, durability or quality. Today Dandara is one of the UK's largest independent property development companies, with over 10,000 happy customers and more than 100 industry awards for design and quality - and it's all thanks to the vision and passion of our dedicated team.?Our benefits include: Competitive basic salary depending on experience 25 days holiday £excellent annual bonus (discretionary) 2x salary life assurance (paid option to increase to x4) Access to hundreds of discounts to the UK's favourite retailers, holiday providers, gyms and more! Acess to on-site mental health first aiders and wellbeing platform. JBRP1_UKTJ
Health and Safety Advisor £40,000 to £43,000 We are working with a leading provider of Social Housing who are looking to take their safety team from strength to strength, the association are in the middle of implementing their new health and well-being strategy that will help to create an innovative approach to safety. The organisation provide housing across Berkshire, Hampshire, Devon and Wiltshire that people can afford. Through these quality homes and dedicated care and support services, the organisation make a real difference to people s lives. The association truly work with their residents, customers and partners to make sure services are of a high quality and deliver value for money. The main purpose of this role is to support the Health and Safety Managers and the Head of Health and Safety with the delivery of training, incident investigations and supporting operational teams with queries. Why is this an exceptional opportunity? On top of working for an award-winning employer, you will be out on the ground working closely with residents and operational teams to ensure safe community s, and the association is a pioneer of building safety shaping the industry and learning from the findings of fellow early adopters. The organisation offer flexible working arrangements, support for CPD and a friendly collaborative working environment. As the Health and Safety Advisor your responsibilities will include: Monitor and report on the management of health and safety within the organisation and assist in providing advice and support to line managers as appropriate. Assist in ensuring that the relevant directors and managers are aware of changes in Health & Safety legislation or standards to the extent that these changes impact on their areas of responsibility. Oversee recording accidents and other health and safety data in addition to monitoring the data for completeness. To assist in the undertaking of serious accident/incident investigations and prepare professionally written and concise, practical reports for senior management recommending action for improvement to mitigate recurrences. To assist in and/or supervise health and safety inspections, building risk assessments and audits as agreed. To implement and monitor audit findings, ensuring actions resulting from health and safety checks and audits are addressed appropriately, escalating any significant issues that are not addressed to senior level where appropriate. To manage effective Risk Assessment processes with the engagement of managers. The ideal Health and Safety Advisor will have: NEBOSH General or equivalent. Experience working with property related compliance. Full driving licence and access to a vehicle for work. In return, the successful Health and Safety Advisor will be offered a starting salary of up to £43,000, plus a competitive package including flexible working & home working, impressive company pension scheme, a commitment to CPD and further qualifications, 25 days leave + bank holidays on top. This is an urgent requirement and we have immediate interview availability. To ensure you don t miss out on this excellent opportunity, please apply today to express your interest.
May 01, 2024
Full time
Health and Safety Advisor £40,000 to £43,000 We are working with a leading provider of Social Housing who are looking to take their safety team from strength to strength, the association are in the middle of implementing their new health and well-being strategy that will help to create an innovative approach to safety. The organisation provide housing across Berkshire, Hampshire, Devon and Wiltshire that people can afford. Through these quality homes and dedicated care and support services, the organisation make a real difference to people s lives. The association truly work with their residents, customers and partners to make sure services are of a high quality and deliver value for money. The main purpose of this role is to support the Health and Safety Managers and the Head of Health and Safety with the delivery of training, incident investigations and supporting operational teams with queries. Why is this an exceptional opportunity? On top of working for an award-winning employer, you will be out on the ground working closely with residents and operational teams to ensure safe community s, and the association is a pioneer of building safety shaping the industry and learning from the findings of fellow early adopters. The organisation offer flexible working arrangements, support for CPD and a friendly collaborative working environment. As the Health and Safety Advisor your responsibilities will include: Monitor and report on the management of health and safety within the organisation and assist in providing advice and support to line managers as appropriate. Assist in ensuring that the relevant directors and managers are aware of changes in Health & Safety legislation or standards to the extent that these changes impact on their areas of responsibility. Oversee recording accidents and other health and safety data in addition to monitoring the data for completeness. To assist in the undertaking of serious accident/incident investigations and prepare professionally written and concise, practical reports for senior management recommending action for improvement to mitigate recurrences. To assist in and/or supervise health and safety inspections, building risk assessments and audits as agreed. To implement and monitor audit findings, ensuring actions resulting from health and safety checks and audits are addressed appropriately, escalating any significant issues that are not addressed to senior level where appropriate. To manage effective Risk Assessment processes with the engagement of managers. The ideal Health and Safety Advisor will have: NEBOSH General or equivalent. Experience working with property related compliance. Full driving licence and access to a vehicle for work. In return, the successful Health and Safety Advisor will be offered a starting salary of up to £43,000, plus a competitive package including flexible working & home working, impressive company pension scheme, a commitment to CPD and further qualifications, 25 days leave + bank holidays on top. This is an urgent requirement and we have immediate interview availability. To ensure you don t miss out on this excellent opportunity, please apply today to express your interest.
Job Description OTE: £35,000 - £45,000 - Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in West Byfleet working in our well known Gascoigne-Pees estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder At Gascoigne-Pees , we pride ourselves on delivering the highest quality of personal service for all our customers. Covering the entire property spectrum from first time buyer apartments to large country properties with acreage, you can rest assured that you will be in safe and trusted hands when choosing us as your dedicated sales or letting agent. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03785
May 01, 2024
Full time
Job Description OTE: £35,000 - £45,000 - Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in West Byfleet working in our well known Gascoigne-Pees estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder At Gascoigne-Pees , we pride ourselves on delivering the highest quality of personal service for all our customers. Covering the entire property spectrum from first time buyer apartments to large country properties with acreage, you can rest assured that you will be in safe and trusted hands when choosing us as your dedicated sales or letting agent. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03785
The role of the Real Estate Analyst is integral to the Investment Management function for the UK business. This role will involve working closely with and supporting the Investment Director, covering a wide range of duties, including analytical, investment, market study, acquisition underwriting, due diligence, forecasting and budget control. Key Responsibilities will be: Preparation of internal and external Partnership reporting including quarterly reports, investment papers, business plan and partnership strategy, alongside the Investment Director and Investment Analyst; Analysis of potential acquisitions, providing support to the underwriting and presentation of opportunities in conjunction with the Investment Director and Operational team. Detailed financial modelling and cash flow analysis; Undertaking research and analysis of the UK markets, including trends, performance, peer reviews and customer analysis; Working with Finance and Corporate teams in respect of both corporate and partnership finance Working with accounting functions, including monthly and quarterly reconciliations, forecasting and budget control Acquisition due diligence and the legal process alongside the Investment Director and the wider operational team Developing relationships with key stakeholders including investors, advisors, property consultants, customers and the wider real estate market Assisting in the establishment of new investment vehicles, investment strategy, financial modelling, corporate governance and service agreements The Successful Candidate will have: A strong numerical undergraduate degree from a top-tier university Some years' prior experience as an Analyst within a real estate private equity firm, investment bank, accountancy or real estate investment/asset manager The candidate must demonstrate advanced analytical capabilities including creating, calculating and interpreting complex financial models such DCF, NPV and IRR A genuine interest in real estate transactional activity and an established knowledge of market conditions A commercial mindset that can assess the levels of risk, the likely returns and the commercial financing angles
May 01, 2024
Full time
The role of the Real Estate Analyst is integral to the Investment Management function for the UK business. This role will involve working closely with and supporting the Investment Director, covering a wide range of duties, including analytical, investment, market study, acquisition underwriting, due diligence, forecasting and budget control. Key Responsibilities will be: Preparation of internal and external Partnership reporting including quarterly reports, investment papers, business plan and partnership strategy, alongside the Investment Director and Investment Analyst; Analysis of potential acquisitions, providing support to the underwriting and presentation of opportunities in conjunction with the Investment Director and Operational team. Detailed financial modelling and cash flow analysis; Undertaking research and analysis of the UK markets, including trends, performance, peer reviews and customer analysis; Working with Finance and Corporate teams in respect of both corporate and partnership finance Working with accounting functions, including monthly and quarterly reconciliations, forecasting and budget control Acquisition due diligence and the legal process alongside the Investment Director and the wider operational team Developing relationships with key stakeholders including investors, advisors, property consultants, customers and the wider real estate market Assisting in the establishment of new investment vehicles, investment strategy, financial modelling, corporate governance and service agreements The Successful Candidate will have: A strong numerical undergraduate degree from a top-tier university Some years' prior experience as an Analyst within a real estate private equity firm, investment bank, accountancy or real estate investment/asset manager The candidate must demonstrate advanced analytical capabilities including creating, calculating and interpreting complex financial models such DCF, NPV and IRR A genuine interest in real estate transactional activity and an established knowledge of market conditions A commercial mindset that can assess the levels of risk, the likely returns and the commercial financing angles
My established banking client provides development and bridging finance. They are recruiting for an additional person to join their credit operations team. Overview Working as part of a small credit operations team, your main responsibilities will include: Risks associated with the issuance of facility documentation, sign-off of pre-completion due diligence, processing of build payments, and release of security are properly monitored and mitigated; Ensuring that credit business is processed in an efficient and timely manner; Excesses are properly monitored and reported; and A high-quality service is provided at all times to the Front Office lending teams. Responsibilities Credit Risk Check credit applications for accuracy, completeness and compliance with Credit policy. Undertake pre-completion due diligence that has been completed by the Lending Teams, including the checking and verification of reports produced by the Bank's professional Advisors. To check drawdown requests in accordance with approved procedures, ensuring that they are strictly in accordance with sanctioned terms, credit governance requirements, and internal policy. To check facility letters and other loan documentation to ensure they have been drafted in accordance with relevant approvals and terms. To mitigate the risk of breaches of lending parameters, approved facility limits, and credit and due diligence procedures by way of thorough checking and monitoring. To monitor and advise on the management of interest payment arrears and expired loans. Authorities To authorise loan completion and build payment drawdown requests. To act as an authorised signatory for facility letters and other loan documentation to ensure that signatures are in accordance with the Bank's current mandate. To approve additional ad-hoc requests from lending teams in line with Director Credit Risk directives. To act as witness on documents to be signed on behalf of the Bank as deeds. Credit Policy, Procedures, Monitoring and Compliance To contribute to the Team's objective of leading in the engagement of credit governance and policy, and to actively engage in the Credit Risk process. To assist the Assistant Director Credit with the identification of issues within the credit process, and with their resolution. To update the Credit Procedures Manual with authorised changes and to recommend amendments where necessary in order that the Manual reflects current policy and procedures. Ad Hoc and General Undertake ad hoc projects assigned by Management. Provide guidance and training on Credit Risk matters to members of the Lending Teams, as directed by the Assistant Director Credit. Collate and present management information on key portfolio credit indicators as required to meet reporting commitments. Manage the quality of loan data held within the Bank's systems. Risk & Compliance Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required. What you will Bring Property lending experience, including good working knowledge of professional's reports (Valuation, Legal including Report on Title and Project Monitoring Surveyor). Sound loans administration and credit risk experience at assistant manager level. Customer service skills. Communication skills. Numerical accuracy. Evaluation and analysis skills. Ability to identify and deal with problems/ issues arising from due diligence. Prioritisation skills. Intermediate level IT skills (Word, Excel and Outlook). Ability to make decisions under pressure. Act independently and be able to challenge Lending Teams. Experienced in all areas of property finance, including residential development finance. Undertake due diligence in respect of loan redemptions (full/partial security release requests from Lending Teams). To be able to work in a high volume, fast paced environment - focus on speed whilst maintaining accuracy and attention to detail. Salary: up to £60k, depending on experience Location: London (hybrid working)
May 01, 2024
Full time
My established banking client provides development and bridging finance. They are recruiting for an additional person to join their credit operations team. Overview Working as part of a small credit operations team, your main responsibilities will include: Risks associated with the issuance of facility documentation, sign-off of pre-completion due diligence, processing of build payments, and release of security are properly monitored and mitigated; Ensuring that credit business is processed in an efficient and timely manner; Excesses are properly monitored and reported; and A high-quality service is provided at all times to the Front Office lending teams. Responsibilities Credit Risk Check credit applications for accuracy, completeness and compliance with Credit policy. Undertake pre-completion due diligence that has been completed by the Lending Teams, including the checking and verification of reports produced by the Bank's professional Advisors. To check drawdown requests in accordance with approved procedures, ensuring that they are strictly in accordance with sanctioned terms, credit governance requirements, and internal policy. To check facility letters and other loan documentation to ensure they have been drafted in accordance with relevant approvals and terms. To mitigate the risk of breaches of lending parameters, approved facility limits, and credit and due diligence procedures by way of thorough checking and monitoring. To monitor and advise on the management of interest payment arrears and expired loans. Authorities To authorise loan completion and build payment drawdown requests. To act as an authorised signatory for facility letters and other loan documentation to ensure that signatures are in accordance with the Bank's current mandate. To approve additional ad-hoc requests from lending teams in line with Director Credit Risk directives. To act as witness on documents to be signed on behalf of the Bank as deeds. Credit Policy, Procedures, Monitoring and Compliance To contribute to the Team's objective of leading in the engagement of credit governance and policy, and to actively engage in the Credit Risk process. To assist the Assistant Director Credit with the identification of issues within the credit process, and with their resolution. To update the Credit Procedures Manual with authorised changes and to recommend amendments where necessary in order that the Manual reflects current policy and procedures. Ad Hoc and General Undertake ad hoc projects assigned by Management. Provide guidance and training on Credit Risk matters to members of the Lending Teams, as directed by the Assistant Director Credit. Collate and present management information on key portfolio credit indicators as required to meet reporting commitments. Manage the quality of loan data held within the Bank's systems. Risk & Compliance Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required. What you will Bring Property lending experience, including good working knowledge of professional's reports (Valuation, Legal including Report on Title and Project Monitoring Surveyor). Sound loans administration and credit risk experience at assistant manager level. Customer service skills. Communication skills. Numerical accuracy. Evaluation and analysis skills. Ability to identify and deal with problems/ issues arising from due diligence. Prioritisation skills. Intermediate level IT skills (Word, Excel and Outlook). Ability to make decisions under pressure. Act independently and be able to challenge Lending Teams. Experienced in all areas of property finance, including residential development finance. Undertake due diligence in respect of loan redemptions (full/partial security release requests from Lending Teams). To be able to work in a high volume, fast paced environment - focus on speed whilst maintaining accuracy and attention to detail. Salary: up to £60k, depending on experience Location: London (hybrid working)
Job Description OTE: £25,000 - Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in Helston working in our well known Miller estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder Established over 65 years ago, Miller Countrywide is one of the largest and best-known residential estate agencies in the South West of England. We deal with all aspects of the property market, whether you are buying, selling, renting or letting, from land and new homes, to property management. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03855
May 01, 2024
Full time
Job Description OTE: £25,000 - Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in Helston working in our well known Miller estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder Established over 65 years ago, Miller Countrywide is one of the largest and best-known residential estate agencies in the South West of England. We deal with all aspects of the property market, whether you are buying, selling, renting or letting, from land and new homes, to property management. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03855
Job Description We have an exciting opportunity for a Sales Valuer to join our market-leading estate agency brand. This dual role involves working in our two most profitable branches in Rochford and Thorpe Bay. We're looking for a highly motivated individual who is experienced in valuing properties and ready to take the next step in their career. As a Sales Valuer, you'll be responsible for generating new business and supporting existing clients in both branches.This is a great chance to join a dynamic team and make a significant impact on our flagship branches. If you're looking for a new challenge and want to work for a company that values its employees, then this role is for you. Apply now and take the first step in your exciting new career! What's in it for you as our Sales Valuer? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Key responsibilities of a Sales Valuer The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder Established in 1850, Abbotts is the agent of choice in the Norfolk, Suffolk, Essex and Cambridgeshire property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03643
May 01, 2024
Full time
Job Description We have an exciting opportunity for a Sales Valuer to join our market-leading estate agency brand. This dual role involves working in our two most profitable branches in Rochford and Thorpe Bay. We're looking for a highly motivated individual who is experienced in valuing properties and ready to take the next step in their career. As a Sales Valuer, you'll be responsible for generating new business and supporting existing clients in both branches.This is a great chance to join a dynamic team and make a significant impact on our flagship branches. If you're looking for a new challenge and want to work for a company that values its employees, then this role is for you. Apply now and take the first step in your exciting new career! What's in it for you as our Sales Valuer? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Key responsibilities of a Sales Valuer The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive, organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder Established in 1850, Abbotts is the agent of choice in the Norfolk, Suffolk, Essex and Cambridgeshire property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03643
Job Description We have a fantastic opportunity for a highly motivated customer service professional to join our established Licencing team based in the heart of Norwich . £22,400 As a Licence Coordinator/Customer Service Advisor , you will be an integral part of a wider team providing an admin and operational support service to our landlords and branch network, in addition to regularly engaging with regional directors and local authorities to ensure compliance with licensing regulations and all licensing related matters.This is a highly responsible job involving keeping abreast of potential changes to local authority conditions working with Landlords to ensure they remain compliant of the regulations and conditions of their licence and assisting with branch and Landlord queries.If you're a confident communicator, organised, self-motivated individual who enjoys investigating and problem solving, this could be an excellent career move for you. Key responsibilities of a Licence Officer/Customer Service Advisor Working closely with the Group Licensing Manager on regulatory changes Supporting our lettings branches in letting property safely and compliantly Liaising with landlords, local authorities and colleagues on property licensing and other matters Completing time sensitive regulatory change projects Researching potential new property licensing schemes in the UK. Skills and experience required to be a successful Licence Coordinator/Customer Service Advisor Outstanding Customer Service skills Solid administration skills Resilient, positive, numerate and detail oriented Organised and able to prioritise workload in a fast paced environment Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Benefits of being a Licence Officer/Customer Service Advisor Competitive salary - Up to £20,500. Once qualified salary will increase by £1000. Support in obtaining ARLA Propertymark professional qualifications. Perks at Work - Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to our Employee Assistance Programme 24hrs, 7 days per week. Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme. Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00404
May 01, 2024
Full time
Job Description We have a fantastic opportunity for a highly motivated customer service professional to join our established Licencing team based in the heart of Norwich . £22,400 As a Licence Coordinator/Customer Service Advisor , you will be an integral part of a wider team providing an admin and operational support service to our landlords and branch network, in addition to regularly engaging with regional directors and local authorities to ensure compliance with licensing regulations and all licensing related matters.This is a highly responsible job involving keeping abreast of potential changes to local authority conditions working with Landlords to ensure they remain compliant of the regulations and conditions of their licence and assisting with branch and Landlord queries.If you're a confident communicator, organised, self-motivated individual who enjoys investigating and problem solving, this could be an excellent career move for you. Key responsibilities of a Licence Officer/Customer Service Advisor Working closely with the Group Licensing Manager on regulatory changes Supporting our lettings branches in letting property safely and compliantly Liaising with landlords, local authorities and colleagues on property licensing and other matters Completing time sensitive regulatory change projects Researching potential new property licensing schemes in the UK. Skills and experience required to be a successful Licence Coordinator/Customer Service Advisor Outstanding Customer Service skills Solid administration skills Resilient, positive, numerate and detail oriented Organised and able to prioritise workload in a fast paced environment Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Benefits of being a Licence Officer/Customer Service Advisor Competitive salary - Up to £20,500. Once qualified salary will increase by £1000. Support in obtaining ARLA Propertymark professional qualifications. Perks at Work - Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to our Employee Assistance Programme 24hrs, 7 days per week. Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme. Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00404
Job Description Are you a driven and enthusiastic individual looking to kick-start your career in Estate Agency and Property ? If you're eager to gain hands-on experience in the property industry and have a passion for delivering exceptional customer service, then this apprenticeship opportunity is perfect for you!As an Apprentice Property Services Advisor , you will have the chance to learn from our experienced Property Managers and develop valuable skills that will set you up for success. You will be an integral part of our Property Management team, ensuring our landlord and tenant customers receive the highest level of service throughout their tenancy . Key Responsibilities of an Apprentice Property Services Advisor Assist in coordinating repairs and maintenance, providing timely updates to customers. Support Property Managers in organising safety inspections and managing remedial works. Liaise with landlords and tenants to address queries and concerns promptly and courteously. Contribute to negotiations regarding end-of-tenancy deposit returns. Participate in partnership calls with colleagues and welcome calls with new customers. Maintain service levels, meet deadlines, and strive to achieve key performance indicators (KPIs). Skills and experience of an Apprentice Property Services Advisor Customer focussed and comfortable in a telephony based role. Resilient, positive, numerate and detail oriented. Organised and able to prioritise workload in a faced paced environment. Keen interest in learning and keeping up to date with industry changes. Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). Benefits of the Apprenticeship Property Services Advisor Gain valuable on-the-job training and experience in the property industry. Access discounts on various products and services, including electrical and travel. Benefit from a 24/7 Employee Assistance Programme for personal support. Receive discounted medical assessments through Nuffield Health Screening. Get a 20% discount on Nuffield Health & Fitness club memberships across the UK. Joining our team means becoming part of the Connells Group, a leading estate agency and property services provider in the UK. With a rich history dating back to 1936 and a network of over 1,250 branches, we offer a diverse range of residential sales and lettings expertise, alongside other services like new homes, mortgage services, and surveying.At Connells Group UK , we foster an inclusive and diverse working environment. We welcome applications from all qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00406
May 01, 2024
Full time
Job Description Are you a driven and enthusiastic individual looking to kick-start your career in Estate Agency and Property ? If you're eager to gain hands-on experience in the property industry and have a passion for delivering exceptional customer service, then this apprenticeship opportunity is perfect for you!As an Apprentice Property Services Advisor , you will have the chance to learn from our experienced Property Managers and develop valuable skills that will set you up for success. You will be an integral part of our Property Management team, ensuring our landlord and tenant customers receive the highest level of service throughout their tenancy . Key Responsibilities of an Apprentice Property Services Advisor Assist in coordinating repairs and maintenance, providing timely updates to customers. Support Property Managers in organising safety inspections and managing remedial works. Liaise with landlords and tenants to address queries and concerns promptly and courteously. Contribute to negotiations regarding end-of-tenancy deposit returns. Participate in partnership calls with colleagues and welcome calls with new customers. Maintain service levels, meet deadlines, and strive to achieve key performance indicators (KPIs). Skills and experience of an Apprentice Property Services Advisor Customer focussed and comfortable in a telephony based role. Resilient, positive, numerate and detail oriented. Organised and able to prioritise workload in a faced paced environment. Keen interest in learning and keeping up to date with industry changes. Excellent verbal and written communication skills. IT literate (MS Office, internet, email systems). Benefits of the Apprenticeship Property Services Advisor Gain valuable on-the-job training and experience in the property industry. Access discounts on various products and services, including electrical and travel. Benefit from a 24/7 Employee Assistance Programme for personal support. Receive discounted medical assessments through Nuffield Health Screening. Get a 20% discount on Nuffield Health & Fitness club memberships across the UK. Joining our team means becoming part of the Connells Group, a leading estate agency and property services provider in the UK. With a rich history dating back to 1936 and a network of over 1,250 branches, we offer a diverse range of residential sales and lettings expertise, alongside other services like new homes, mortgage services, and surveying.At Connells Group UK , we foster an inclusive and diverse working environment. We welcome applications from all qualified and eligible candidates, regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.CC00406
About The Role RAC have an exciting new position for a Legal Advisory Team Manager who will be based in our iconic Bradley Stoke office on a permanent, full time basis. RAC Legal Services are part of the RAC group, one of the most recognised brands in the UK. Our hugely successful and expanding Legal Services business provides legal advice and Legal Expenses Insurance services to millions of our high profile corporate partners' customers, consisting of some of the UK's leading Insurer and Broker businesses. This advice is provided over the phone and offers support on a range of private law matters, such as employment issues, consumer rights, property disputes, personal injury and wills and probate. The role is responsible for a team of up to 15 Legal Advisors, managing daily operational performance. You will help to ensure that the team meet operations performance targets through coaching, 121's, feedback and development plans. Coming from a Law background you will help support the team with any complex legal queries alongside the Technical Leads. The team currently work from 0800 -2000 Mon- Fri - hours for this role to be agreed, this is a hybrid working role offering flexibility to the successful candidate. Operational Performance Ensure the team delivers all necessary SLA's and KPI's measures. Support the Operational Manager with the delivery of requirements, such as our Business Continuity Plan (BCP) any Implementation plans, new partnership accounts. Ensure resourcing is effectively maintained and optimised. Match the working shift patterns of the team, to enable the appropriate management is in place during our opening hours as required. Support the work of the Quality Assurance Manager by supporting completion of agreed levels of monitoring (FCA call quality, TCF, complaint cases). Work with the Quality Assurance Manager/s to implement quality/compliance improvements, and drive performance. Informing, developing, motivating, and coaching direct reports to ensure that they have the knowledge and skill to lead their own team to deliver agreed targets and objectives, in addition to delivering a service that strives to exceed customer expectations. Own and drive the Training and Development programme and its modules, both for new starters and existing staff, helping develop our team/reduce attrition rates. Ensuring that own self and DR's utilising performance review meetings to effectively communicate to improve morale, awareness, and performance. Undertake and support formal performance management for underperformance or poor conduct. You will need To be a law graduate (LLB and post graduate qualification e.g. LLM, LPC/LSF or BVC) and/or equivalent legal/insurance qualification or allied industry gained work experience and ideally have good knowledge of insurance law and a thorough understanding and application of the law in general. To be able to demonstrate excellent leadership skills and have evidence of leading a successful team in a customer facing environment or call centre. To have a broad range of IT skills as multiple systems are used within the team. In return, we offer At the RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, there's also an annual bonus scheme in place. Plus, you'll have all these extra benefits; FREE Ultimate breakdown cover for you and your household worth up to £500 FREE on-site parking Flexible benefits you can tailor to suit you Free European Breakdown cover including 7 days car hire to continue your journey Amazing employee benefits including additional discounts on big brands, hotel stays and days out Share Colleague Scheme - a unique opportunity to become an owner of our business and share in the future success of the RAC! Health and wellbeing benefits - including healthcare cash plan and private medical insurance and a number of lifestyle discounted benefits. JBRP1_UKTJ
May 01, 2024
Full time
About The Role RAC have an exciting new position for a Legal Advisory Team Manager who will be based in our iconic Bradley Stoke office on a permanent, full time basis. RAC Legal Services are part of the RAC group, one of the most recognised brands in the UK. Our hugely successful and expanding Legal Services business provides legal advice and Legal Expenses Insurance services to millions of our high profile corporate partners' customers, consisting of some of the UK's leading Insurer and Broker businesses. This advice is provided over the phone and offers support on a range of private law matters, such as employment issues, consumer rights, property disputes, personal injury and wills and probate. The role is responsible for a team of up to 15 Legal Advisors, managing daily operational performance. You will help to ensure that the team meet operations performance targets through coaching, 121's, feedback and development plans. Coming from a Law background you will help support the team with any complex legal queries alongside the Technical Leads. The team currently work from 0800 -2000 Mon- Fri - hours for this role to be agreed, this is a hybrid working role offering flexibility to the successful candidate. Operational Performance Ensure the team delivers all necessary SLA's and KPI's measures. Support the Operational Manager with the delivery of requirements, such as our Business Continuity Plan (BCP) any Implementation plans, new partnership accounts. Ensure resourcing is effectively maintained and optimised. Match the working shift patterns of the team, to enable the appropriate management is in place during our opening hours as required. Support the work of the Quality Assurance Manager by supporting completion of agreed levels of monitoring (FCA call quality, TCF, complaint cases). Work with the Quality Assurance Manager/s to implement quality/compliance improvements, and drive performance. Informing, developing, motivating, and coaching direct reports to ensure that they have the knowledge and skill to lead their own team to deliver agreed targets and objectives, in addition to delivering a service that strives to exceed customer expectations. Own and drive the Training and Development programme and its modules, both for new starters and existing staff, helping develop our team/reduce attrition rates. Ensuring that own self and DR's utilising performance review meetings to effectively communicate to improve morale, awareness, and performance. Undertake and support formal performance management for underperformance or poor conduct. You will need To be a law graduate (LLB and post graduate qualification e.g. LLM, LPC/LSF or BVC) and/or equivalent legal/insurance qualification or allied industry gained work experience and ideally have good knowledge of insurance law and a thorough understanding and application of the law in general. To be able to demonstrate excellent leadership skills and have evidence of leading a successful team in a customer facing environment or call centre. To have a broad range of IT skills as multiple systems are used within the team. In return, we offer At the RAC, our colleagues do whatever it takes to help our customers. And we believe in rewarding you in return. As well as a competitive salary, there's also an annual bonus scheme in place. Plus, you'll have all these extra benefits; FREE Ultimate breakdown cover for you and your household worth up to £500 FREE on-site parking Flexible benefits you can tailor to suit you Free European Breakdown cover including 7 days car hire to continue your journey Amazing employee benefits including additional discounts on big brands, hotel stays and days out Share Colleague Scheme - a unique opportunity to become an owner of our business and share in the future success of the RAC! Health and wellbeing benefits - including healthcare cash plan and private medical insurance and a number of lifestyle discounted benefits. JBRP1_UKTJ
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself The Role & Responsibilities The role of the Senior Strategy and Product Governance Manager, is pivotal in shaping and executing the overarching goals of Shawbrook and in particular the Consumer Business. Positioned as a key leader within the Consumer Group, this role actively supports the Head of Strategy to formulate and execute long-range strategic plans for the franchise. Additionally, the Senior Strategy and Product Governance Manager contributes significantly to refining and implementing the product framework for a range of consumer products, including Unsecured Personal Lending, Savings, and Motor Finance. Key Responsibilities Strategy Leadership: Articulating and implementing the overall strategy for the Consumer, ensuring effective communication and alignment with all relevant teams across the franchise. Identifying and prioritising key strategic initiatives, both organic and inorganic, for the division. Exercising control and monitoring over the implementation of strategic initiatives. Providing support in managing relationships with platform lender partners. Identifying potential improvements and ensuring regular updates to the Consumer ExCo. Product Management: Defining new products and ensuring the suitability of existing ones, aligned with Consumer Duty and regulatory requirements. Aligning strategic priorities for the Bank with Consumer Group initiatives and product priorities. The Product & Strategy Manager (CG) reports to the Head of Strategy (CG) and is expected to collaborate closely with teams across the division and, when necessary, with Shawbrook. This collaborative effort aims to support the development of comprehensive proposals, findings, and recommendations. These outputs will be presented to internal stakeholders, including the Consumer Group ExCo, Shawbrook ExCo, and the Board. In essence, the role is designed to be instrumental in driving strategic and product-related initiatives, ensuring a cohesive and aligned approach across the organisation. Support finance in the yearly budget cycle (agreeing originations in the division in like with the strategic priorities for the bank). Assist in developing the planning and proposal of strategic initiatives for the growth and success of Shawbrook and the Consumer Franchise based on the Bank Strategy. Collaborate with the business and product teams to articulate, plan, validate, communicate, and roll out the strategic vision for the CG. Define and monitor Consumer KPIs/OKRs against strategy based on budget and forecast. Produce regular and ad-hoc strategy updates, identifying obstacles, progress, and changes as appropriate. Provide insights to Business MDs/Directors/Heads to drive strategic initiatives using data and MI. Markets and R&D: Conduct regular deep dives into markets and products using market and business intelligence to identify new strategic opportunities. Support market entries and exits. Work with the Head of Strategy to perform horizon scanning to develop 3-to-5-year propositions for delivering growth opportunities. Conduct R&D into new markets and products, distribution channels, partnerships, and inorganic growth opportunities. Inorganic and M&A: Identify and support inorganic objectives within the Division. Manage relationships with platform lending partners, ensuring the right controls are in place and continuous communication between parties. Produce regular updates to ExCo and the Board. Support Due Diligence activities, being the main point of contact between the Corporate Development team and stakeholders within Consumer. Support the integration of business acquisitions. Process Improvements: Identify initiatives leading to process improvements within Shawbrook (e.g., implementation of AI for operational processes, setup of new MI, etc.). Coordinate critical stakeholders and manage progress of implementation using KPIs. Product Governance and Compliance: Management of the internal product governance, including approval of requirements by the right internal parties and ensuring changes are tracked, justified, and approved. Execute annual product reviews to ensure product fitness and regulatory compliance (including Consumer Duty). Implement Consumer Duty Governance embedding model. Identify key regulatory updates affecting products and internal processes. Support the definition of the product strategy, working closely with the product and marketing team. Follow up and track new product developments and delivery. Understand marketing insights and assess marketing programs' effectiveness. Identify product enhancements and/or new product development opportunities. Manage the Consumer Product Committee. The Person 10+ years of experience of working in a B2B and B2C professional services environment, preferably within the financial services or advisory sectors. Experience of developing and implementing frameworks to support strategy delivery and facilitate the development of solutions and projects through which it can be delivered. Project/programme/portfolio management experience involving complex business workstreams across the whole lifecycle, from objective definition and scope of work onwards. Demonstrable experience of working successfully with internal and external stakeholders. Experience of managing and delivering all business change projects including business planning, stakeholder management, risk analysis, reporting and communications. Ability and adaptability to manage a large workload that will change according to business needs. Excellent presentation skills. Domain Broad knowledge of the UK Consumer market Experience of working within a regulated environment Ability to collect and interrogate data from multiple sources using appropriate analytical methodologies and software Ability to present data in a clear and compelling way Strong natural want to Challenge norms and drive value Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success . click apply for full job details
Apr 30, 2024
Full time
Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver. We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders. We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally. We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers. The business model we have created is unique and difficult to replicate, with our 'best of both' approach combining deep human expertise with advanced digital, tech and data capabilities. This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale. We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent.If you're willing to roll up your sleeves, contribute new ideas and believe anything is possible, you're our kind of person. Work with us because you: Want to be part of a bank built for the dynamics of the modern world Relish a challenge and enjoy a fast-paced, innovative and hardworking culture Enjoy finding new and better ways to solve complexity and make things happen Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups Care about society and the environment and want to be part of a business that cares too Want to continue to grow professionally and be the best version of yourself The Role & Responsibilities The role of the Senior Strategy and Product Governance Manager, is pivotal in shaping and executing the overarching goals of Shawbrook and in particular the Consumer Business. Positioned as a key leader within the Consumer Group, this role actively supports the Head of Strategy to formulate and execute long-range strategic plans for the franchise. Additionally, the Senior Strategy and Product Governance Manager contributes significantly to refining and implementing the product framework for a range of consumer products, including Unsecured Personal Lending, Savings, and Motor Finance. Key Responsibilities Strategy Leadership: Articulating and implementing the overall strategy for the Consumer, ensuring effective communication and alignment with all relevant teams across the franchise. Identifying and prioritising key strategic initiatives, both organic and inorganic, for the division. Exercising control and monitoring over the implementation of strategic initiatives. Providing support in managing relationships with platform lender partners. Identifying potential improvements and ensuring regular updates to the Consumer ExCo. Product Management: Defining new products and ensuring the suitability of existing ones, aligned with Consumer Duty and regulatory requirements. Aligning strategic priorities for the Bank with Consumer Group initiatives and product priorities. The Product & Strategy Manager (CG) reports to the Head of Strategy (CG) and is expected to collaborate closely with teams across the division and, when necessary, with Shawbrook. This collaborative effort aims to support the development of comprehensive proposals, findings, and recommendations. These outputs will be presented to internal stakeholders, including the Consumer Group ExCo, Shawbrook ExCo, and the Board. In essence, the role is designed to be instrumental in driving strategic and product-related initiatives, ensuring a cohesive and aligned approach across the organisation. Support finance in the yearly budget cycle (agreeing originations in the division in like with the strategic priorities for the bank). Assist in developing the planning and proposal of strategic initiatives for the growth and success of Shawbrook and the Consumer Franchise based on the Bank Strategy. Collaborate with the business and product teams to articulate, plan, validate, communicate, and roll out the strategic vision for the CG. Define and monitor Consumer KPIs/OKRs against strategy based on budget and forecast. Produce regular and ad-hoc strategy updates, identifying obstacles, progress, and changes as appropriate. Provide insights to Business MDs/Directors/Heads to drive strategic initiatives using data and MI. Markets and R&D: Conduct regular deep dives into markets and products using market and business intelligence to identify new strategic opportunities. Support market entries and exits. Work with the Head of Strategy to perform horizon scanning to develop 3-to-5-year propositions for delivering growth opportunities. Conduct R&D into new markets and products, distribution channels, partnerships, and inorganic growth opportunities. Inorganic and M&A: Identify and support inorganic objectives within the Division. Manage relationships with platform lending partners, ensuring the right controls are in place and continuous communication between parties. Produce regular updates to ExCo and the Board. Support Due Diligence activities, being the main point of contact between the Corporate Development team and stakeholders within Consumer. Support the integration of business acquisitions. Process Improvements: Identify initiatives leading to process improvements within Shawbrook (e.g., implementation of AI for operational processes, setup of new MI, etc.). Coordinate critical stakeholders and manage progress of implementation using KPIs. Product Governance and Compliance: Management of the internal product governance, including approval of requirements by the right internal parties and ensuring changes are tracked, justified, and approved. Execute annual product reviews to ensure product fitness and regulatory compliance (including Consumer Duty). Implement Consumer Duty Governance embedding model. Identify key regulatory updates affecting products and internal processes. Support the definition of the product strategy, working closely with the product and marketing team. Follow up and track new product developments and delivery. Understand marketing insights and assess marketing programs' effectiveness. Identify product enhancements and/or new product development opportunities. Manage the Consumer Product Committee. The Person 10+ years of experience of working in a B2B and B2C professional services environment, preferably within the financial services or advisory sectors. Experience of developing and implementing frameworks to support strategy delivery and facilitate the development of solutions and projects through which it can be delivered. Project/programme/portfolio management experience involving complex business workstreams across the whole lifecycle, from objective definition and scope of work onwards. Demonstrable experience of working successfully with internal and external stakeholders. Experience of managing and delivering all business change projects including business planning, stakeholder management, risk analysis, reporting and communications. Ability and adaptability to manage a large workload that will change according to business needs. Excellent presentation skills. Domain Broad knowledge of the UK Consumer market Experience of working within a regulated environment Ability to collect and interrogate data from multiple sources using appropriate analytical methodologies and software Ability to present data in a clear and compelling way Strong natural want to Challenge norms and drive value Reward Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include: Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment Free access to Headspace, a mindfulness & meditation digital health app Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health Cycle to work scheme Discounts on gym membership Your Lifestyle - It's important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you're enjoying your leisure time. Minimum of 27 days holiday per year Option to buy or sell holiday days through our flexi-holiday scheme Discounts on gym membership nationwide Access to discounts on a range of high street and online brands Community support and charitable giving Your Contribution - We're focused on rewarding those that go the extra mile in helping us achieve our goals. Participation in our annual discretionary bonus scheme designed to reward your contribution to our success . click apply for full job details
Adecco are currently recruiting for a Student Experience Officer to join a prestigious university based in Uxbridge Salary: £18.50 PH Duration: ASAP- November 2024 Contract Type: Office Based Main Job Purpose: To be the focal customer service and administration point for students, conferences and staff and all stakeholders whilst providing an efficient and effective wide-ranging high standard of general administrative support and customer excellence across the Commercial Services - Residences Department. Main Statement of responsibilities: The main focus of the role will be around the development of Student Living webpages and the ResLife Ambassadors Programme. Provide first point great customer service in administration and reception and front of house duties Provide general office support to the Residences management team, working within a customer service administrative team framework. General duties include preparing and formatting of documents, printing, managing post, filing, photocopying. On an ad hoc basis, assisting other members of the customer service administrative staff with tasks such as setting up spreadsheets, maintaining databases and running mail merges, producing documentation including management transcripts and letters. Responsible for communication services and associated problem resolution e.g. process all incoming and outgoing post. Complete paperwork and maintain records for recorded, special delivery and international post. Liaise with external couriers for the collection of parcels. Telephone services e.g. arranging for extension moves, updating the Contact Directory. Monitoring any shared email mailboxes. Booking rooms for meetings, order catering where appropriate. Assist with the administration of conferences and workshops. Take bookings, compile delegate documentation and provide support at the event. Arranging meetings and diary management for the Residences management. Liaise with internal and external suppliers with regard to ordering of supplies and maintenance of office resources, such as photocopiers, franking machines. Directing of messages to relevant academic or administrative staff. Greeting and directing, where appropriate, of visitors to the Residences Have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. Provide an efficient reception service for students, visitors and staff ensuring that a professional and appropriate University image is maintained at all times Deal with telephone, email and personal enquiries from students, staff, customers and external stakeholders Deal with complaints as a first point of contact to resolve the issues promptly and effectively for the customer and the business and continue to own the problem, sign posting where necessary, through to conclusion or escalation Responsible for day-to-day decision making in relation to own duties as above e.g. ordering stationery, advising visitors, equipment and premises maintenance issues. Ability to recognise when to refer or involve others Allocate bedrooms for summer conferencing, process debit/credit card payments and handle guest enquiries Provide support for conferences and events when required Liaise with other departments to share and obtain current and up to date information regarding Residences, Commercial Services and the University Provide information about, and support Residence Ambassadors events. Record the receipt of daily deliveries and prepare outgoing mail for staff. Administer procedures relevant to the issue and security of key/cards within customer service areas, for students, conference visitors and contractors, including cycle storage access and visitor car parking permits. Create student event room bookings and handle student enquiries. Deal with all lost and found property in line with the Lost and Found Property policy and procedures. Process debit/credit card payments for sale of keys/cards, camp beds etc., reconcile transactions daily and liaise with Finance to resolve any queries. Raise purchase orders and receipt goods using CHIME. Handle maintenance enquiries reported to Customer Services, liaising with contractors as required and operating computerised maintenance reporting systems. Handle student behaviour reports from management, liaising with managers, attending meetings and taking notes during investigations meetings, writing letters or emails as required. Maintain departmental records and follow set procedures which support customer service delivery. Monitor and operate the door entry system as required. If you would like to find out more about this position, please upload your most up to date CV. We will contact all shortlisted candidates Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Apr 29, 2024
Full time
Adecco are currently recruiting for a Student Experience Officer to join a prestigious university based in Uxbridge Salary: £18.50 PH Duration: ASAP- November 2024 Contract Type: Office Based Main Job Purpose: To be the focal customer service and administration point for students, conferences and staff and all stakeholders whilst providing an efficient and effective wide-ranging high standard of general administrative support and customer excellence across the Commercial Services - Residences Department. Main Statement of responsibilities: The main focus of the role will be around the development of Student Living webpages and the ResLife Ambassadors Programme. Provide first point great customer service in administration and reception and front of house duties Provide general office support to the Residences management team, working within a customer service administrative team framework. General duties include preparing and formatting of documents, printing, managing post, filing, photocopying. On an ad hoc basis, assisting other members of the customer service administrative staff with tasks such as setting up spreadsheets, maintaining databases and running mail merges, producing documentation including management transcripts and letters. Responsible for communication services and associated problem resolution e.g. process all incoming and outgoing post. Complete paperwork and maintain records for recorded, special delivery and international post. Liaise with external couriers for the collection of parcels. Telephone services e.g. arranging for extension moves, updating the Contact Directory. Monitoring any shared email mailboxes. Booking rooms for meetings, order catering where appropriate. Assist with the administration of conferences and workshops. Take bookings, compile delegate documentation and provide support at the event. Arranging meetings and diary management for the Residences management. Liaise with internal and external suppliers with regard to ordering of supplies and maintenance of office resources, such as photocopiers, franking machines. Directing of messages to relevant academic or administrative staff. Greeting and directing, where appropriate, of visitors to the Residences Have a customer focused attitude with the ability to offer advice, support and general information to a wide audience. Provide an efficient reception service for students, visitors and staff ensuring that a professional and appropriate University image is maintained at all times Deal with telephone, email and personal enquiries from students, staff, customers and external stakeholders Deal with complaints as a first point of contact to resolve the issues promptly and effectively for the customer and the business and continue to own the problem, sign posting where necessary, through to conclusion or escalation Responsible for day-to-day decision making in relation to own duties as above e.g. ordering stationery, advising visitors, equipment and premises maintenance issues. Ability to recognise when to refer or involve others Allocate bedrooms for summer conferencing, process debit/credit card payments and handle guest enquiries Provide support for conferences and events when required Liaise with other departments to share and obtain current and up to date information regarding Residences, Commercial Services and the University Provide information about, and support Residence Ambassadors events. Record the receipt of daily deliveries and prepare outgoing mail for staff. Administer procedures relevant to the issue and security of key/cards within customer service areas, for students, conference visitors and contractors, including cycle storage access and visitor car parking permits. Create student event room bookings and handle student enquiries. Deal with all lost and found property in line with the Lost and Found Property policy and procedures. Process debit/credit card payments for sale of keys/cards, camp beds etc., reconcile transactions daily and liaise with Finance to resolve any queries. Raise purchase orders and receipt goods using CHIME. Handle maintenance enquiries reported to Customer Services, liaising with contractors as required and operating computerised maintenance reporting systems. Handle student behaviour reports from management, liaising with managers, attending meetings and taking notes during investigations meetings, writing letters or emails as required. Maintain departmental records and follow set procedures which support customer service delivery. Monitor and operate the door entry system as required. If you would like to find out more about this position, please upload your most up to date CV. We will contact all shortlisted candidates Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Job Description OTE: £40,000 - Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in Fakeham working in our well known Abbotts estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder Established in 1850, Abbotts is the agent of choice in the Norfolk, Suffolk, Essex and Cambridgeshire property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03285
Apr 29, 2024
Full time
Job Description OTE: £40,000 - Uncapped Commission, Career Progression, Company Car/Car AllowanceWe're looking for a highly motivated Sales Valuer/Lister to complement our fantastic residential sales team in Fakeham working in our well known Abbotts estate agency. What's in it for you as our Sales Valuer/Lister? Industry leading training and development Support to gain your Level 3 qualification in your specialist area Demonstrable career ladder Supportive and rewarding environment Compete for top achievers awards Competitive basic salary with uncapped commission Company Car or car allowance Key responsibilities of a Sales Valuer/Lister The main purpose of the role is to win listings and gain new instructions for properties to market whilst maintaining the highest level of customer service. You will also be optimising every opportunity to schedule appointments for the branch Mortgage Advisor. Skills and experience required to be a successful Sales Valuer/Lister Estate Agency experience Preferably an experienced Lister, Valuer, Instructions Manager, Valuations Manager or an Estate Agent / Sales Negotiator looking for that step up and career progression Outstanding customer care / customer service experience Resilient, positive , organised, numerate and detail oriented Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) A Full UK driving licence holder Established in 1850, Abbotts is the agent of choice in the Norfolk, Suffolk, Essex and Cambridgeshire property markets. Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.EACW03285
We have an exciting new role to join a leading Property Asset Management company as an Office Manager/HR Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will oversee the entire employee lifecycle, from attracting the right people into the organisation, through to their onboarding, development and retention. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. General Owning and leading the office support team and leading on culture of the whole organization. Ownership of office and people related budgets Credit card holder for any ad hoc office related purchases Administering petty cash Contribute to making a great place to work Actively participate in meetings to add value; bring ideas and constructive feedback Remain personable, collaborative, supportive, and flexible; solution focused Demonstrate our values and standards; consistently lead by example and respect others. Office Management Reviewing and ensuring we are maximizing our space, and benefiting from hybrid working, including desk layouts to encourage collaborative working. Designing, organising and hosting company socials and events, including volunteering opportunities. Work with the IT Manager to: - manage office security including key fob access and key holders. Maintain and provide support and training on AV equipment and photocopiers. Monitor administration team to ensure that excellent customer service is delivered. Human Resources and Payroll Providing HR advice and support to the business, with guidance received from the external HR advisory service - being the 'go to' for any people related matters. Working with company directors to drive workforce planning; analysing, forecasting, and planning resource for the short and long-term, identifying any skills and knowledge gaps, to ensure the right people at the right time with the right skills to fulfil company targets. Designing and embedding an effective HR framework that attracts and retains high performers, including benchmarking, tendering and making informed proposals on pay and benefits. Responsible for HR administration, including: - maintaining contractual paperwork, the employee handbook, and other associated documents, gaining required input and approval from Croner to ensure we remain legally compliant and in accordance with best practice at all times. Co-ordinating recruitment and proposing the preferred method, direct to market (LinkedIn), and/or via agency (maintaining a preferred agency list, and up to date terms); actively assisting the recruitment process and overseeing competitive terms and conditions. Owning, developing, coordinating and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience, that is tailored to each role/level within the business. Managing the HR advisory service, including contractual terms and renewals, overseeing calls and liaising with between Croner and managers to ensure we are receiving value for money. Supporting any HR processes by liaising with Croner, guiding managers, providing templates, ensuring consistency and fairness by referencing previous trends. Managing the annual external auditing process from a HR and Payroll perspective. - creating awareness and guidance on upcoming appraisals and mid-year reviews, and driving progress to completion by KPI deadlines. Developing and executing a training matrix that aligns to company vision and KPI's; creating individual learning journeys based on role requirements, with consideration to job descriptions, annual appraisals and mid-year reviews. Providing an annual draft plan and potential costings to the Finance Director to gain budget approval. - creating, sending and reporting to the Leadership team. Maintaining company organisation charts and people information on various platforms including SharePoint, company website, IRIS etc. Administering payroll, pension, and benefits, including year-end process The person In order to be considered for this role, the right candidate will need to demonstrate: CIPD qualified or equivalent. At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills This is an office based role. Salary per annum: £50,000 - £60,000 Holiday per annum: 33 days including bank holidays Benefits include: Private Healthcare including Vitality benefits and discounts Life Assurance - four times salary Enhanced company pension scheme - up to 10% employer contribution Interest free travel loan and cycles schemes - tax savings to rent or buy Maternity and Paternity package above statutory requirements Employee Assistance Programme Flexible working opportunities Active days - paid time off for volunteering and fundraising activities Early finish before bank holiday weekend and reduced Christmas hours
Apr 28, 2024
Full time
We have an exciting new role to join a leading Property Asset Management company as an Office Manager/HR Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will oversee the entire employee lifecycle, from attracting the right people into the organisation, through to their onboarding, development and retention. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. General Owning and leading the office support team and leading on culture of the whole organization. Ownership of office and people related budgets Credit card holder for any ad hoc office related purchases Administering petty cash Contribute to making a great place to work Actively participate in meetings to add value; bring ideas and constructive feedback Remain personable, collaborative, supportive, and flexible; solution focused Demonstrate our values and standards; consistently lead by example and respect others. Office Management Reviewing and ensuring we are maximizing our space, and benefiting from hybrid working, including desk layouts to encourage collaborative working. Designing, organising and hosting company socials and events, including volunteering opportunities. Work with the IT Manager to: - manage office security including key fob access and key holders. Maintain and provide support and training on AV equipment and photocopiers. Monitor administration team to ensure that excellent customer service is delivered. Human Resources and Payroll Providing HR advice and support to the business, with guidance received from the external HR advisory service - being the 'go to' for any people related matters. Working with company directors to drive workforce planning; analysing, forecasting, and planning resource for the short and long-term, identifying any skills and knowledge gaps, to ensure the right people at the right time with the right skills to fulfil company targets. Designing and embedding an effective HR framework that attracts and retains high performers, including benchmarking, tendering and making informed proposals on pay and benefits. Responsible for HR administration, including: - maintaining contractual paperwork, the employee handbook, and other associated documents, gaining required input and approval from Croner to ensure we remain legally compliant and in accordance with best practice at all times. Co-ordinating recruitment and proposing the preferred method, direct to market (LinkedIn), and/or via agency (maintaining a preferred agency list, and up to date terms); actively assisting the recruitment process and overseeing competitive terms and conditions. Owning, developing, coordinating and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience, that is tailored to each role/level within the business. Managing the HR advisory service, including contractual terms and renewals, overseeing calls and liaising with between Croner and managers to ensure we are receiving value for money. Supporting any HR processes by liaising with Croner, guiding managers, providing templates, ensuring consistency and fairness by referencing previous trends. Managing the annual external auditing process from a HR and Payroll perspective. - creating awareness and guidance on upcoming appraisals and mid-year reviews, and driving progress to completion by KPI deadlines. Developing and executing a training matrix that aligns to company vision and KPI's; creating individual learning journeys based on role requirements, with consideration to job descriptions, annual appraisals and mid-year reviews. Providing an annual draft plan and potential costings to the Finance Director to gain budget approval. - creating, sending and reporting to the Leadership team. Maintaining company organisation charts and people information on various platforms including SharePoint, company website, IRIS etc. Administering payroll, pension, and benefits, including year-end process The person In order to be considered for this role, the right candidate will need to demonstrate: CIPD qualified or equivalent. At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills This is an office based role. Salary per annum: £50,000 - £60,000 Holiday per annum: 33 days including bank holidays Benefits include: Private Healthcare including Vitality benefits and discounts Life Assurance - four times salary Enhanced company pension scheme - up to 10% employer contribution Interest free travel loan and cycles schemes - tax savings to rent or buy Maternity and Paternity package above statutory requirements Employee Assistance Programme Flexible working opportunities Active days - paid time off for volunteering and fundraising activities Early finish before bank holiday weekend and reduced Christmas hours