Sales Administrator (Dealership) Location: Epsom, Surrey Salary: £25,000 - £30,000 dependant on experience Industry: Motor trade We are seeking an experienced Sales Administrator to join our team within the Motor Trade industry. This is a fast-paced and demanding role that requires a candidate with a strong background in motor trade administration. The successful applicant will play a crucial role in supporting the sales team, collaborating with the wider team and ensuring the smooth operation of the car showroom Role Objective: Provide accurate administrative support to the Sales department. Make sure that reporting deadlines are met, and that audit quality standards are achieved. Ensure full compliance with the Retail Sales Policy, highlighting any concerns accordingly. A working knowledge of commercial database systems. Strong organisational, communication and interpersonal skills. Excellent administration, typing and data entry skills. Skills and requirements Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem-solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. Required Skills & Qualifications: Proven experience as a Sales Administrator within the Motor Trade industry. Proficiency in using Pinnacle DMS system. In-depth knowledge of the role and responsibilities of a Sales Administrator in the Motor Trade. Strong organisational skills and the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. A keen eye for detail and commitment to maintaining high standards of accuracy. What we offer Staff Vehicle Scheme Inc for family member available Company pension Optional Private Health Care This role is permanent, full time, 8am to 5pm Monday to Friday and based in Epsom. If you have experience of working in a dealership or finance broker this role would be ideal for you - no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Click apply today!
May 01, 2024
Full time
Sales Administrator (Dealership) Location: Epsom, Surrey Salary: £25,000 - £30,000 dependant on experience Industry: Motor trade We are seeking an experienced Sales Administrator to join our team within the Motor Trade industry. This is a fast-paced and demanding role that requires a candidate with a strong background in motor trade administration. The successful applicant will play a crucial role in supporting the sales team, collaborating with the wider team and ensuring the smooth operation of the car showroom Role Objective: Provide accurate administrative support to the Sales department. Make sure that reporting deadlines are met, and that audit quality standards are achieved. Ensure full compliance with the Retail Sales Policy, highlighting any concerns accordingly. A working knowledge of commercial database systems. Strong organisational, communication and interpersonal skills. Excellent administration, typing and data entry skills. Skills and requirements Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem-solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. Required Skills & Qualifications: Proven experience as a Sales Administrator within the Motor Trade industry. Proficiency in using Pinnacle DMS system. In-depth knowledge of the role and responsibilities of a Sales Administrator in the Motor Trade. Strong organisational skills and the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. A keen eye for detail and commitment to maintaining high standards of accuracy. What we offer Staff Vehicle Scheme Inc for family member available Company pension Optional Private Health Care This role is permanent, full time, 8am to 5pm Monday to Friday and based in Epsom. If you have experience of working in a dealership or finance broker this role would be ideal for you - no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Click apply today!
Sales Administrator (Dealership) Location: Epsom, Surrey Salary: £25,000 - £30,000 dependant on experience Industry: Motor trade We are seeking an experienced Sales Administrator to join our team within the Motor Trade industry. This is a fast-paced and demanding role that requires a candidate with a strong background in motor trade administration. The successful applicant will play a crucial role in supporting the sales team, collaborating with the wider team and ensuring the smooth operation of the car showroom Role Objective: Provide accurate administrative support to the Sales department. Make sure that reporting deadlines are met, and that audit quality standards are achieved. Ensure full compliance with the Retail Sales Policy, highlighting any concerns accordingly. A working knowledge of commercial database systems. Strong organisational, communication and interpersonal skills. Excellent administration, typing and data entry skills. Skills and requirements Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem-solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. Required Skills & Qualifications: Proven experience as a Sales Administrator within the Motor Trade industry. Proficiency in using Pinnacle DMS system. In-depth knowledge of the role and responsibilities of a Sales Administrator in the Motor Trade. Strong organisational skills and the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. A keen eye for detail and commitment to maintaining high standards of accuracy. What we offer Staff Vehicle Scheme Inc for family member available Company pension Optional Private Health Care This role is permanent, full time, 8am to 5pm Monday to Friday and based in Epsom. If you have experience of working in a dealership or finance broker this role would be ideal for you - no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Click apply today!
May 01, 2024
Full time
Sales Administrator (Dealership) Location: Epsom, Surrey Salary: £25,000 - £30,000 dependant on experience Industry: Motor trade We are seeking an experienced Sales Administrator to join our team within the Motor Trade industry. This is a fast-paced and demanding role that requires a candidate with a strong background in motor trade administration. The successful applicant will play a crucial role in supporting the sales team, collaborating with the wider team and ensuring the smooth operation of the car showroom Role Objective: Provide accurate administrative support to the Sales department. Make sure that reporting deadlines are met, and that audit quality standards are achieved. Ensure full compliance with the Retail Sales Policy, highlighting any concerns accordingly. A working knowledge of commercial database systems. Strong organisational, communication and interpersonal skills. Excellent administration, typing and data entry skills. Skills and requirements Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem-solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. Required Skills & Qualifications: Proven experience as a Sales Administrator within the Motor Trade industry. Proficiency in using Pinnacle DMS system. In-depth knowledge of the role and responsibilities of a Sales Administrator in the Motor Trade. Strong organisational skills and the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. A keen eye for detail and commitment to maintaining high standards of accuracy. What we offer Staff Vehicle Scheme Inc for family member available Company pension Optional Private Health Care This role is permanent, full time, 8am to 5pm Monday to Friday and based in Epsom. If you have experience of working in a dealership or finance broker this role would be ideal for you - no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Click apply today!
Sales Administrator (Dealership) Location: Epsom, Surrey Salary: £25,000 - £30,000 dependant on experience Industry: Motor trade We are seeking an experienced Sales Administrator to join our team within the Motor Trade industry. This is a fast-paced and demanding role that requires a candidate with a strong background in motor trade administration. The successful applicant will play a crucial role in supporting the sales team, collaborating with the wider team and ensuring the smooth operation of the car showroom Role Objective: Provide accurate administrative support to the Sales department. Make sure that reporting deadlines are met, and that audit quality standards are achieved. Ensure full compliance with the Retail Sales Policy, highlighting any concerns accordingly. A working knowledge of commercial database systems. Strong organisational, communication and interpersonal skills. Excellent administration, typing and data entry skills. Skills and requirements Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem-solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. Required Skills & Qualifications: Proven experience as a Sales Administrator within the Motor Trade industry. Proficiency in using Pinnacle DMS system. In-depth knowledge of the role and responsibilities of a Sales Administrator in the Motor Trade. Strong organisational skills and the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. A keen eye for detail and commitment to maintaining high standards of accuracy. What we offer Staff Vehicle Scheme Inc for family member available Company pension Optional Private Health Care This role is permanent, full time, 8am to 5pm Monday to Friday and based in Epsom. If you have experience of working in a dealership or finance broker this role would be ideal for you - no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Click apply today!
May 01, 2024
Full time
Sales Administrator (Dealership) Location: Epsom, Surrey Salary: £25,000 - £30,000 dependant on experience Industry: Motor trade We are seeking an experienced Sales Administrator to join our team within the Motor Trade industry. This is a fast-paced and demanding role that requires a candidate with a strong background in motor trade administration. The successful applicant will play a crucial role in supporting the sales team, collaborating with the wider team and ensuring the smooth operation of the car showroom Role Objective: Provide accurate administrative support to the Sales department. Make sure that reporting deadlines are met, and that audit quality standards are achieved. Ensure full compliance with the Retail Sales Policy, highlighting any concerns accordingly. A working knowledge of commercial database systems. Strong organisational, communication and interpersonal skills. Excellent administration, typing and data entry skills. Skills and requirements Customer focused with excellent communication and interpersonal skills. Highly organised with attention to detail. Good time management. Have good problem-solving skills with the ability to work on multiple tasks at once. Be able to build long-lasting and mutually beneficial relationships with their contacts. The candidate will need to be highly systems focused with strong MS Office skills. Have a proactive approach, a willingness to learn and the ability to adapt are essential. Previous experience of working for a vehicle manufacturer or dealer in an administrative or sales support role would be advantageous. Required Skills & Qualifications: Proven experience as a Sales Administrator within the Motor Trade industry. Proficiency in using Pinnacle DMS system. In-depth knowledge of the role and responsibilities of a Sales Administrator in the Motor Trade. Strong organisational skills and the ability to manage multiple tasks simultaneously. Excellent communication and interpersonal skills. A keen eye for detail and commitment to maintaining high standards of accuracy. What we offer Staff Vehicle Scheme Inc for family member available Company pension Optional Private Health Care This role is permanent, full time, 8am to 5pm Monday to Friday and based in Epsom. If you have experience of working in a dealership or finance broker this role would be ideal for you - no weekends or late evenings. People with experience in customer services, service advisor or helpdesk advisors would also be perfect for this role. Click apply today!
Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a National Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an experienced Mobile Multiskilled Engineer within the Building Services Industry. Salary: £39k plus van, plus on call allowance of £125 plus excellent benefits. Benefits to include: Company van, 25 days holiday + BH, pension, retail discounts + other flexible options. Location: Gillingham/Ilford Area Hours of work: 8:00am - 5:00pm, Monday to Friday Role Responsibilities: Provide general mechanical/ HVCA/Building services maintenance support on all buildings and plant. Implement all mechanical maintenance and corrective works on the site. Perform testing and inspecting of mechanical systems. Ensure that all plant and systems are maintained and operated in order to provide maximum efficiency, availability and reliability. Carry out remedial and refurbishment works arising from breakdown or maintenance inspections. Respond to reactive maintenance/breakdown calls for the helpdesk and carrying out remedial work as necessary. Assume the role of Competent Person (mechanical) as authorised by the Authorised Person Controller. Carry out condition-based monitoring surveys, defect surveys on electrical plant and systems. Carry out minor new works installations and testing. The successful candidate: Hold C&G, BTEC level 3, ONC/OND or NVQ level 3 in a mechanical discipline. You will be qualified and/or trained in other building service disciplines including HVCA and will be able to demonstrate a proven track record in a building service environment. The candidate will be articulate, numerate and IT literate. Understanding of legislative compliance and contract law preferred. Good all-round knowledge of Facility Management and Building Services Engineering. The ability to establish, implement and monitor high standards of excellence in areas of quality, safety, and operational performance. Have good decision-making and communications skills. Be resilient under pressure and be able to converse confidently with staff, suppliers, and customers at all levels. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. JBRP1_UKTJ
May 01, 2024
Full time
Multiskilled Engineer (Mobile) - Facilities Management - Gillingham/Ilford Area - £39k plus Van, plus on call allowance of £125 plus excellent benefits. This is a fantastic opportunity to join a National Facilities Management company at their prestigious clients' sites in the Gillingham/Ilford area. This role would be perfect for an experienced Mobile Multiskilled Engineer within the Building Services Industry. Salary: £39k plus van, plus on call allowance of £125 plus excellent benefits. Benefits to include: Company van, 25 days holiday + BH, pension, retail discounts + other flexible options. Location: Gillingham/Ilford Area Hours of work: 8:00am - 5:00pm, Monday to Friday Role Responsibilities: Provide general mechanical/ HVCA/Building services maintenance support on all buildings and plant. Implement all mechanical maintenance and corrective works on the site. Perform testing and inspecting of mechanical systems. Ensure that all plant and systems are maintained and operated in order to provide maximum efficiency, availability and reliability. Carry out remedial and refurbishment works arising from breakdown or maintenance inspections. Respond to reactive maintenance/breakdown calls for the helpdesk and carrying out remedial work as necessary. Assume the role of Competent Person (mechanical) as authorised by the Authorised Person Controller. Carry out condition-based monitoring surveys, defect surveys on electrical plant and systems. Carry out minor new works installations and testing. The successful candidate: Hold C&G, BTEC level 3, ONC/OND or NVQ level 3 in a mechanical discipline. You will be qualified and/or trained in other building service disciplines including HVCA and will be able to demonstrate a proven track record in a building service environment. The candidate will be articulate, numerate and IT literate. Understanding of legislative compliance and contract law preferred. Good all-round knowledge of Facility Management and Building Services Engineering. The ability to establish, implement and monitor high standards of excellence in areas of quality, safety, and operational performance. Have good decision-making and communications skills. Be resilient under pressure and be able to converse confidently with staff, suppliers, and customers at all levels. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. JBRP1_UKTJ
We are working with the UK head office (Hemel Hempstead) of an extremely exciting, modern, and trendy company who are well known for working with high-end consumer goods that are widely used and recognised across the globe. A well-known name in their industry for years and still going strong with a modern and timeless product, a brand seen across the UK and worldwide. The company are in a very healthy position, and they are looking for someone that has previous experience in or looking to step into a Marketing Manager position. Someone that will be responsible for the development and delivery of their brand marketing strategy, collaboratively working with Creative, eCommerce, Retail and Product to deliver top content which elevates the brands and excites and engages their customers. You will collaborate with the senior team to define the company's marketing strategy across all channels and have the ability to create campaigns and tell a brand story through engaging content across their marketing channels. This would suit someone with an analytical mind, someone that can report on activity and deliver insight to the business. Someone with bundles of enthusiasm and energy, with the desire to develop and manage their own creative team in an exciting business. A small team is already in place that you would manage, although they are a highly competent, settled and well-functioning team. Within this role there is the flexibility to discuss and create a working routine that suits you, ideally, we are looking for someone that wants to a pattern of 32 part time hours or 40 full time working hours a week. You will need to be mainly office based for the first few months to settle in, but there is definitely flexibility for hybrid working down the line. A salary in line with experience and the number of hours worked will be in the range of 40,000 to 50,000 full time equivalent plus company benefits. Overview of duties: Management: Work with the key stakeholders to help to create, refine and evolve the medium-term marketing strategy of the business, and to translate the company story into a marketing plan relevant to each season. Act as brand guardian to ensure the business is portrayed correctly and consistently to guidelines. Use data and analytics to review and report on all marketing activity to assess performance and discover opportunities. Manage and develop the marketing/creative team. Brand Partnerships: Work closely with the buying team and partner brands to develop and maintain strong marketing relationships. Source and negotiate marketing contributions from key partner brands; create marketing campaigns through collaboration with key partner brands. Develop a media marketing sales plan to support partner brands' marketing messages. Provide detailed analysis of the marketing activity with partner brands. sharing key findings including but not limited to reach, sales, and awareness. Content Creation: In line with the marketing strategy and calendar, create informative, engaging, and innovative content to be delivered across all channels and set KPIs accordingly. Develop and manage the influencer programme to create brand appropriate and engaging content. Develop best practice guidelines for consistency in visuals and content across all channels. Work with the creative team to ensure appropriate content is captured and delivered. Who you are: An experienced Marketing Manager, or a high-flyer at the point of wanting to step up into this level of role. Graduate calibre with relevant experience in marketing/content marketing/planning. Excellent knowledge and proven experience working with current marketing channels including social media influencers, website, and email. If you have experience working within retail/eCommerce marketing, this would be hugely advantageous. Tech savvy. We are actively recruiting for this role and looking to book interviews asap, so apply now! But please don't hesitate to call myself on (phone number removed) and speak with Bobby. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
May 01, 2024
Full time
We are working with the UK head office (Hemel Hempstead) of an extremely exciting, modern, and trendy company who are well known for working with high-end consumer goods that are widely used and recognised across the globe. A well-known name in their industry for years and still going strong with a modern and timeless product, a brand seen across the UK and worldwide. The company are in a very healthy position, and they are looking for someone that has previous experience in or looking to step into a Marketing Manager position. Someone that will be responsible for the development and delivery of their brand marketing strategy, collaboratively working with Creative, eCommerce, Retail and Product to deliver top content which elevates the brands and excites and engages their customers. You will collaborate with the senior team to define the company's marketing strategy across all channels and have the ability to create campaigns and tell a brand story through engaging content across their marketing channels. This would suit someone with an analytical mind, someone that can report on activity and deliver insight to the business. Someone with bundles of enthusiasm and energy, with the desire to develop and manage their own creative team in an exciting business. A small team is already in place that you would manage, although they are a highly competent, settled and well-functioning team. Within this role there is the flexibility to discuss and create a working routine that suits you, ideally, we are looking for someone that wants to a pattern of 32 part time hours or 40 full time working hours a week. You will need to be mainly office based for the first few months to settle in, but there is definitely flexibility for hybrid working down the line. A salary in line with experience and the number of hours worked will be in the range of 40,000 to 50,000 full time equivalent plus company benefits. Overview of duties: Management: Work with the key stakeholders to help to create, refine and evolve the medium-term marketing strategy of the business, and to translate the company story into a marketing plan relevant to each season. Act as brand guardian to ensure the business is portrayed correctly and consistently to guidelines. Use data and analytics to review and report on all marketing activity to assess performance and discover opportunities. Manage and develop the marketing/creative team. Brand Partnerships: Work closely with the buying team and partner brands to develop and maintain strong marketing relationships. Source and negotiate marketing contributions from key partner brands; create marketing campaigns through collaboration with key partner brands. Develop a media marketing sales plan to support partner brands' marketing messages. Provide detailed analysis of the marketing activity with partner brands. sharing key findings including but not limited to reach, sales, and awareness. Content Creation: In line with the marketing strategy and calendar, create informative, engaging, and innovative content to be delivered across all channels and set KPIs accordingly. Develop and manage the influencer programme to create brand appropriate and engaging content. Develop best practice guidelines for consistency in visuals and content across all channels. Work with the creative team to ensure appropriate content is captured and delivered. Who you are: An experienced Marketing Manager, or a high-flyer at the point of wanting to step up into this level of role. Graduate calibre with relevant experience in marketing/content marketing/planning. Excellent knowledge and proven experience working with current marketing channels including social media influencers, website, and email. If you have experience working within retail/eCommerce marketing, this would be hugely advantageous. Tech savvy. We are actively recruiting for this role and looking to book interviews asap, so apply now! But please don't hesitate to call myself on (phone number removed) and speak with Bobby. Looking for the next step in your career? Think Specialist Recruitment. Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Hargreaves Lansdown is looking for an Operations Trainer to deliver in-house training courses and learning initiatives to colleagues and managers across Operations. You will be responsible for delivering face to face and virtual learning including classroom training, facilitation of team-led initiatives, train the trainer activities and integrating support materials such as LinkedIn Learning. The role will involve facilitating an interactive training experience for new and existing colleagues, supporting with coaching and ongoing development. What you'll be doing Provide high-quality engaging, inclusive, and informative training, which is regulation compliant. Work closely with subject matter experts to build, review and evolve training material for all colleagues across Operations. To effectively facilitate and deliver all new colleague training covering our Products, Services and how we support our clients. Capture and review feedback and data to drive the continuous improvement of our training offering. Maintain training and competence records relating to training performance, training completion, evaluation reports and knowledge testing in line with FCA requirements. Manage stakeholder relationships and collaborate cross-business with areas including Helpdesk, L&D and Compliance. Take part in specific projects aligned to operational requirements. Develop self and always maintain knowledge in relevant field(s). About you To be a confident, passionate, and engaging presenter and trainer. Knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques. Experience working in customer service, preferably within a regulated environment. Previous training and workshop facilitation experience (desirable) Interview process This will be a two stage interview process which will consist of competency and behavioural based questions and a task. Working Schedule We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus & annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure time Option to purchase an additional 5 days holiday (during annual enrolment window, if eligible depending on start date) Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection & Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare and an Employee Assistance Programme Gympass - gym memberships and wellbeing apps available Variety of travel to work schemes with free bike storage and shower facilities Inhouse barista & deli serving subsidised coffee and sandwiches Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year) LifeWorks Discounts on services, restaurants and retailers dependant on role level Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
May 01, 2024
Full time
Excited to grow your career? Our purpose is to make it easy for people to save and invest for a better future. We are looking for great people to join us, so please come and invest in YOUR future at HL. We know that sometimes people can be put off applying for a job if they don't tick every box. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. We'd love to hear from you! About the role Hargreaves Lansdown is looking for an Operations Trainer to deliver in-house training courses and learning initiatives to colleagues and managers across Operations. You will be responsible for delivering face to face and virtual learning including classroom training, facilitation of team-led initiatives, train the trainer activities and integrating support materials such as LinkedIn Learning. The role will involve facilitating an interactive training experience for new and existing colleagues, supporting with coaching and ongoing development. What you'll be doing Provide high-quality engaging, inclusive, and informative training, which is regulation compliant. Work closely with subject matter experts to build, review and evolve training material for all colleagues across Operations. To effectively facilitate and deliver all new colleague training covering our Products, Services and how we support our clients. Capture and review feedback and data to drive the continuous improvement of our training offering. Maintain training and competence records relating to training performance, training completion, evaluation reports and knowledge testing in line with FCA requirements. Manage stakeholder relationships and collaborate cross-business with areas including Helpdesk, L&D and Compliance. Take part in specific projects aligned to operational requirements. Develop self and always maintain knowledge in relevant field(s). About you To be a confident, passionate, and engaging presenter and trainer. Knowledge of learning styles and the ability to identify and match them to appropriate delivery techniques. Experience working in customer service, preferably within a regulated environment. Previous training and workshop facilitation experience (desirable) Interview process This will be a two stage interview process which will consist of competency and behavioural based questions and a task. Working Schedule We are based in Bristol, BS1 5HL. This role is permanent, full time, 37.5 hours per week, Monday to Friday. For this role we offer a hybrid flexible working pattern to enable you the option of working from home and coming into the office. Why us? Here at HL, we're the UK's number 1 investment platform for private investors, based in Bristol. For more than 40 years we've helped investors save time, tax and money on their investments. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. We're steered by core values that promote service, quality, innovation, and opportunity in everything we do. What's on offer? Discretionary annual bonus & annual pay review 25 days holiday plus bank holidays and 1-day additional Christmas closure time Option to purchase an additional 5 days holiday (during annual enrolment window, if eligible depending on start date) Flexible working options available, including hybrid working Enhanced parental leave Pension scheme up to 11% employer contribution Sharesave scheme - have a real stake in HL's future Income Protection & Life insurance (4 x salary core level of cover) Private medical insurance Health care cash plans - including optical, dental, and out patientcare and an Employee Assistance Programme Gympass - gym memberships and wellbeing apps available Variety of travel to work schemes with free bike storage and shower facilities Inhouse barista & deli serving subsidised coffee and sandwiches Join HL's sports, I&D networks and volunteering groups (two paid volunteering days per year) LifeWorks Discounts on services, restaurants and retailers dependant on role level Hargreaves Lansdown is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age. This role may also be available on a flexible working or part time basis - please ask the Recruitment & Onboarding team for more information. Please note, we are unable to provide employment sponsorship to candidates.
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact
and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied
and engaging role then this could be for you.
● Position: Help Desk and Switchboard Operator
● Hourly rate: £10.90 + Holiday pay (rate enhancements available for weekends & bank holidays)
● Duration: 6 months+
● Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm
● Contract type: Temporary with weekly pay through Randstad
The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the
hospitals around East Kent and centres around providing helpful and professional services.
Help Desk and Switchboard Operator's duties include:
● Providing a helpful and professional service to the national health service and its customers.
● Receiving, directing and informing callers in a timely and professional manner inline with the NHS and
trust's core values.
● Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.
● Issuing pagers to staff.
● Update telephone records.
● Maintain rosters and on-call information for the hospital.
● Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to
customers.
● Liaise with departments over service centre queries.
● Arrange taxi bookings through non-patient transport.
● Maintain the out of hours car parking intercom system and report any system failures.
● Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.
About you:
● Flexible approach to working due to shift pattern rotations throughout.
● Keen to learn new skills and a can do attitude.
● Customer focused and centred around providing excellent customer service.
● Ability to communicate with customers, visitors, colleagues and management effectively.
● Able to deal with emergency and high-pressure situations in a professional and calm manner.
● Excellent I.T skills and be able to adapt to new systems.
● Knowledge of the local area and common medical terminology is an advantage.
● Previous helpdesk or switchboard experience is preferred and an advantage.
● Good level of IT skills across Microsoft office packages
● Awareness of Health and safety standards
Requirements:
● Eligible to work in the United Kingdom
● 2 current proofs of address and national insurance.
● Happy to undergo relevant training.
● Access to transport will be an advantage when applying for this role due to the location of the hospital.
Why work for Randstad?
● All necessary training provided by us, with opportunities for other training and development
● Access to great discounts with top highstreet retailers
● Access to our Employee Assistance Programme
● Long term work opportunities
If you are interested please click apply now or call the team on (phone number removed) Option 3 for more
information!
Randstad Business Support is acting as an Employment Business in relation to this vacancy
Aug 24, 2023
Randstad are looking for a Help Desk & Switchboard Operator to undertake a temporary contact
and join the friendly and busy team at 2Gether Support Solutions. If you are looking for a varied
and engaging role then this could be for you.
● Position: Help Desk and Switchboard Operator
● Hourly rate: £10.90 + Holiday pay (rate enhancements available for weekends & bank holidays)
● Duration: 6 months+
● Hours: Shift patterns run through Mon-Sun 6am-2pm, 2pm-10pm
● Contract type: Temporary with weekly pay through Randstad
The Help Desk and Switchboard Operator's position performs a key and vital role in the smooth running of the
hospitals around East Kent and centres around providing helpful and professional services.
Help Desk and Switchboard Operator's duties include:
● Providing a helpful and professional service to the national health service and its customers.
● Receiving, directing and informing callers in a timely and professional manner inline with the NHS and
trust's core values.
● Responsible for paging systems, emergency and alarm calls inline with agreed policies and protocols.
● Issuing pagers to staff.
● Update telephone records.
● Maintain rosters and on-call information for the hospital.
● Receive calls to helpdesk and follow agreed procedures for recording, initiating action and response to
customers.
● Liaise with departments over service centre queries.
● Arrange taxi bookings through non-patient transport.
● Maintain the out of hours car parking intercom system and report any system failures.
● Dispatch jobs departmentally to relevant services from incoming calls to the helpdesk service centre.
About you:
● Flexible approach to working due to shift pattern rotations throughout.
● Keen to learn new skills and a can do attitude.
● Customer focused and centred around providing excellent customer service.
● Ability to communicate with customers, visitors, colleagues and management effectively.
● Able to deal with emergency and high-pressure situations in a professional and calm manner.
● Excellent I.T skills and be able to adapt to new systems.
● Knowledge of the local area and common medical terminology is an advantage.
● Previous helpdesk or switchboard experience is preferred and an advantage.
● Good level of IT skills across Microsoft office packages
● Awareness of Health and safety standards
Requirements:
● Eligible to work in the United Kingdom
● 2 current proofs of address and national insurance.
● Happy to undergo relevant training.
● Access to transport will be an advantage when applying for this role due to the location of the hospital.
Why work for Randstad?
● All necessary training provided by us, with opportunities for other training and development
● Access to great discounts with top highstreet retailers
● Access to our Employee Assistance Programme
● Long term work opportunities
If you are interested please click apply now or call the team on (phone number removed) Option 3 for more
information!
Randstad Business Support is acting as an Employment Business in relation to this vacancy
Role Title Assistant Property Manager Location Paddington Central Campus - London Division Property Management Reporting to Property Manager At British Land, Places People Prefer is at the heart of everything we do. We are inspired by how places can affect people's lives, whether they live, work, shop or are part of the wider community. As part of our £16.8bn assets under management, our portfolio includes UK-wide Retail multi-let Centres, Central London campuses and prime residential developments. We design, build and manage places that reflect the way people want to live, work and shop today and into the future. Nearly 100,000 people live or work in our properties, they're visited around 350 million times each year and over 1,000 different organisations have chosen our places as their home. Our places will shape the lives of millions of people across the UK for years to come. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. If you want to feel listened to and understood in an environment where your opinions count, and your ideas are encouraged, you've come to the right place! Our property management division focusses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on having a tailored approach adding value to each of our assets, whilst enhancing the occupier, shopper, visitor and resident experience. The Role Assist the Property & Engineering Managers in the execution and delivery of all services pertaining to the operational management of the property. Act as deputy to the Property Manager and provide full secretarial, clerical and administrative support to the Property Management Team (including the Engineering team). Contribute to the safety and wellbeing of all users of the building/ estate. Key Responsibilities Support the Property & Engineering Managers in advancing good client relations with appropriate occupier representatives; propagate open communication and flow of information on building issues. With assistance from the Property and Engineering Managers ensure and update records of compliance with all BE operational processes and procedures. Assist the Property & Engineering Managers in procuring quoted costs and other appropriate information to facilitate the production and subsequent management of the building service charge budget. Support the Property & Engineering Managers in ensuring that health & safety, emergency procedures and safe working practices are enforced and conform to current legislation. In the absence of the Property Manager to take control of any emergency situations and execute evacuation plans. Support the Property & Engineering Managers in undertaking regular physical inspections of completed works and service contracts and of all areas of the premises in their entirety. Support the Property & Engineering Managers with all aspects of routine correspondence and lead on administrative duties to support the efficient running of the building management office. Assist the Property & Engineering Managers in ensuring that the production of service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Assist with the tracking and processing of service invoices and the production of management accounts. Manage the computerised building Concept PPM/help desk facility: Setting up and editing of buildings & locations Inserting & editing instruction sets Inserting & editing of resources for buildings Inserting & editing of asset registers for new & existing plants and equipment Adding & editing of ppm's: amending dates, adding new instructions etc Checking of outstanding tasks Generate reports Arrange with the appointed contractor the design and implementation of landscaping/decorative planting over the Christmas period. Other duties as directed Requirements Strong Administration skills Health & Safety Budget Management Specification and Contract Management Helpdesk (CAFM) System experience Good IT Skills Expected Behavio u rs British Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture. Bring your whole self Confident, pro-active, hardworking and highly professional individual Treats everyone equally irrespective of age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, religious or other philosophical belief, disability, gender identity, gender reassignment, marital or civil partner status, or pregnancy or maternity. Listen & Understand Seeks out, accepts and acts on feedback Awareness of and ability to maintain confidentiality Smarter together Good team player, with positive attitude and eagerness to get involved Self-starter who uses own initiative Flexibility - able to deal with different levels of workload, remaining calm under pressure Build for the future Willing to learn new skills and tools Works to a high standard and always strives to improve About British Land At British Land we own or manage a high-quality UK commercial property portfolio focused on London Offices and Retail around the UK. As at 31 March 2022, the portfolio is valued at £13.3bn (British land share: £9.8bn) making us one of Europe's largest listed real estate investment companies. Our strategy is to provide places which meet the needs of our customers and respond to changing lifestyles - Places People Prefer. We do this by creating great environments both inside and outside our buildings and use our scale and placemaking skills to enhance and enliven them. This expands their appeal to a broader range of occupiers, creating enduring demand and driving sustainable, long-term performance. Sustainability is embedded throughout our business. Our places, which are designed to meet high sustainability standards, become part of local communities, provide opportunities for skills development and employment and promote wellbeing. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. We provide a range of flexible working arrangements, operating both formal and informal opportunities to meet individual needs. Our Places and People have a commitment to treat everyone equally, irrespective of your age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, gender expression, marital or civil partner status, or pregnancy or maternity. If you want to feel listened to and understood in an environment where your opinions count and your ideas are encouraged, you've come to the right place! We are committed to improving the diversity and inclusivity of our team, so that we reflect and understand the people who work, shop, live and spend time at our places. It takes diversity of thinking, cultures, backgrounds and perspectives to create Places People Prefer. We run an anonymised selection process that removes protected characteristics from CV's and cover letters to ensure emphasis is placed on your ability, skills and talent. When you are invited to interview, we will endeavor to provide you with a diverse audience of our expert people. We are also committed to providing an accessible and inclusive workplace, please let us know if you require us to make any reasonable adjustments for your application or during the interview process. Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
Sep 24, 2022
Full time
Role Title Assistant Property Manager Location Paddington Central Campus - London Division Property Management Reporting to Property Manager At British Land, Places People Prefer is at the heart of everything we do. We are inspired by how places can affect people's lives, whether they live, work, shop or are part of the wider community. As part of our £16.8bn assets under management, our portfolio includes UK-wide Retail multi-let Centres, Central London campuses and prime residential developments. We design, build and manage places that reflect the way people want to live, work and shop today and into the future. Nearly 100,000 people live or work in our properties, they're visited around 350 million times each year and over 1,000 different organisations have chosen our places as their home. Our places will shape the lives of millions of people across the UK for years to come. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. If you want to feel listened to and understood in an environment where your opinions count, and your ideas are encouraged, you've come to the right place! Our property management division focusses on placemaking and delivering management services throughout the lifecycle of our developments. With a focused range of services, we pride ourselves on having a tailored approach adding value to each of our assets, whilst enhancing the occupier, shopper, visitor and resident experience. The Role Assist the Property & Engineering Managers in the execution and delivery of all services pertaining to the operational management of the property. Act as deputy to the Property Manager and provide full secretarial, clerical and administrative support to the Property Management Team (including the Engineering team). Contribute to the safety and wellbeing of all users of the building/ estate. Key Responsibilities Support the Property & Engineering Managers in advancing good client relations with appropriate occupier representatives; propagate open communication and flow of information on building issues. With assistance from the Property and Engineering Managers ensure and update records of compliance with all BE operational processes and procedures. Assist the Property & Engineering Managers in procuring quoted costs and other appropriate information to facilitate the production and subsequent management of the building service charge budget. Support the Property & Engineering Managers in ensuring that health & safety, emergency procedures and safe working practices are enforced and conform to current legislation. In the absence of the Property Manager to take control of any emergency situations and execute evacuation plans. Support the Property & Engineering Managers in undertaking regular physical inspections of completed works and service contracts and of all areas of the premises in their entirety. Support the Property & Engineering Managers with all aspects of routine correspondence and lead on administrative duties to support the efficient running of the building management office. Assist the Property & Engineering Managers in ensuring that the production of service specifications, contracts and associated documentation properly represent the service requirement of the premises and are presented and executed in accordance with company guidelines. Assist with the tracking and processing of service invoices and the production of management accounts. Manage the computerised building Concept PPM/help desk facility: Setting up and editing of buildings & locations Inserting & editing instruction sets Inserting & editing of resources for buildings Inserting & editing of asset registers for new & existing plants and equipment Adding & editing of ppm's: amending dates, adding new instructions etc Checking of outstanding tasks Generate reports Arrange with the appointed contractor the design and implementation of landscaping/decorative planting over the Christmas period. Other duties as directed Requirements Strong Administration skills Health & Safety Budget Management Specification and Contract Management Helpdesk (CAFM) System experience Good IT Skills Expected Behavio u rs British Land employees are committed to living our values and promoting an inclusive, positive and collaborative culture. Bring your whole self Confident, pro-active, hardworking and highly professional individual Treats everyone equally irrespective of age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, religious or other philosophical belief, disability, gender identity, gender reassignment, marital or civil partner status, or pregnancy or maternity. Listen & Understand Seeks out, accepts and acts on feedback Awareness of and ability to maintain confidentiality Smarter together Good team player, with positive attitude and eagerness to get involved Self-starter who uses own initiative Flexibility - able to deal with different levels of workload, remaining calm under pressure Build for the future Willing to learn new skills and tools Works to a high standard and always strives to improve About British Land At British Land we own or manage a high-quality UK commercial property portfolio focused on London Offices and Retail around the UK. As at 31 March 2022, the portfolio is valued at £13.3bn (British land share: £9.8bn) making us one of Europe's largest listed real estate investment companies. Our strategy is to provide places which meet the needs of our customers and respond to changing lifestyles - Places People Prefer. We do this by creating great environments both inside and outside our buildings and use our scale and placemaking skills to enhance and enliven them. This expands their appeal to a broader range of occupiers, creating enduring demand and driving sustainable, long-term performance. Sustainability is embedded throughout our business. Our places, which are designed to meet high sustainability standards, become part of local communities, provide opportunities for skills development and employment and promote wellbeing. We are a diverse, curious team that believes in shared success and enabling people to be themselves and work in ways they work best. Our small expert team works alongside other expert people on some of the most ambitious, innovative projects in the country, and we are committed to offering our people a rewarding career journey where you can shape how you grow. We provide a range of flexible working arrangements, operating both formal and informal opportunities to meet individual needs. Our Places and People have a commitment to treat everyone equally, irrespective of your age, sex, sexual orientation, race, colour, nationality, ethnic origin, religion, gender expression, marital or civil partner status, or pregnancy or maternity. If you want to feel listened to and understood in an environment where your opinions count and your ideas are encouraged, you've come to the right place! We are committed to improving the diversity and inclusivity of our team, so that we reflect and understand the people who work, shop, live and spend time at our places. It takes diversity of thinking, cultures, backgrounds and perspectives to create Places People Prefer. We run an anonymised selection process that removes protected characteristics from CV's and cover letters to ensure emphasis is placed on your ability, skills and talent. When you are invited to interview, we will endeavor to provide you with a diverse audience of our expert people. We are also committed to providing an accessible and inclusive workplace, please let us know if you require us to make any reasonable adjustments for your application or during the interview process. Please note that we endeavour to get back to all applicants within 28 days. If you haven't heard from us within this period, please assume that you have been unsuccessful on this occasion.
A Property Services Helpdesk Co-ordinator is required to support the Reed Group. Working as part of the Property Team in London, you will provide an effective, stream-lined and customer focused service. Role: Property Services Helpdesk Co-ordinator Location: Raynes Park, Wimbledon ( SW20 0BA) - (with blended home working and office working) Salary: £23,000 to £25,000 Hours: Mon-Fri, 37.5 per week Contract: 6 month FTC Reed's property department is responsible for the search, acquisition and fitting out of all new offices, the co-ordination and fulfilment of any refurbishments and ad hoc small works and dealing with day-to-day maintenance issues throughout the Reed group. The Property Services Helpdesk Co-ordinator is a key member of the Property Team and key responsibilities within this role will include: Manning the property helpdesk email account for all maintenance issues and possible complaints Being on the frontline taking calls from Reed offices relating to emergency property maintenance. Responsible for logging calls on the property database, booking contractors to attend to problems onsite. Following up progress on jobs. Collating quotes and obtaining appropriate sign off/authorisation. Checking and coding invoices for payment. You will also be required to compile reports using data drawn from the database as well as undertaking ad hoc administrative work as and when required. Maintain contracts on all services to the portfolio of properties Ensure all properties are compliant with Fire and Health & Safety regulations Person Specification: You will be an energetic, organised, practical thinker who thrives under pressure You will excel at issue management Your professional approach and excellent communication skills, particularly on the telephone, will allow you to command confidence when dealing with internal customers at all levels. This will be matched by your ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively is essential Strong computer skills are also required and excellent attention to detail useful in order to ensure all issues logged can be completed and dealt with appropriately. The ability to prioritise accordingly is essential in order to ensure that the most urgent issues are dealt with urgently Why Reed Achievement is celebrated through Retail savings through Reward Hub, save £100s a year Paid sabbaticals and long service awards and the ability to buy more holiday on top of your 25 days Access to life assurance to the value of four times your base salary Your work matters and you're supported with Your personal Microsoft device enabling you to work dynamically wherever you work best Our dedicated wellbeing centre and health and wellbeing calendar, including everything from financial wellbeing to mindfulness Professional and personal development schemes and your choice of three different mentoring schemes Feel what it's like to truly belong - we have inclusion and belonging ambassadors and senior board sponsors, who act as catalysts for change An annual opportunity to join our shadow board Trailblazers in our field... Our work benefits society - we were recently recognised in Management Today for our "impressive" Covid-19 contributionBe part of our social impact strategy - 18% of Reed owned by the Reed Foundation - meaning you work one day a week for charity. We give globally and have invested over £36m to help alleviate poverty and support Women's rights worldwideWe care about the environment - Reed was the first recruitment company to be cer
Sep 18, 2022
Full time
A Property Services Helpdesk Co-ordinator is required to support the Reed Group. Working as part of the Property Team in London, you will provide an effective, stream-lined and customer focused service. Role: Property Services Helpdesk Co-ordinator Location: Raynes Park, Wimbledon ( SW20 0BA) - (with blended home working and office working) Salary: £23,000 to £25,000 Hours: Mon-Fri, 37.5 per week Contract: 6 month FTC Reed's property department is responsible for the search, acquisition and fitting out of all new offices, the co-ordination and fulfilment of any refurbishments and ad hoc small works and dealing with day-to-day maintenance issues throughout the Reed group. The Property Services Helpdesk Co-ordinator is a key member of the Property Team and key responsibilities within this role will include: Manning the property helpdesk email account for all maintenance issues and possible complaints Being on the frontline taking calls from Reed offices relating to emergency property maintenance. Responsible for logging calls on the property database, booking contractors to attend to problems onsite. Following up progress on jobs. Collating quotes and obtaining appropriate sign off/authorisation. Checking and coding invoices for payment. You will also be required to compile reports using data drawn from the database as well as undertaking ad hoc administrative work as and when required. Maintain contracts on all services to the portfolio of properties Ensure all properties are compliant with Fire and Health & Safety regulations Person Specification: You will be an energetic, organised, practical thinker who thrives under pressure You will excel at issue management Your professional approach and excellent communication skills, particularly on the telephone, will allow you to command confidence when dealing with internal customers at all levels. This will be matched by your ability to be assertive and persuasive when dealing with external contractors. Determination to resolve issues swiftly and effectively is essential Strong computer skills are also required and excellent attention to detail useful in order to ensure all issues logged can be completed and dealt with appropriately. The ability to prioritise accordingly is essential in order to ensure that the most urgent issues are dealt with urgently Why Reed Achievement is celebrated through Retail savings through Reward Hub, save £100s a year Paid sabbaticals and long service awards and the ability to buy more holiday on top of your 25 days Access to life assurance to the value of four times your base salary Your work matters and you're supported with Your personal Microsoft device enabling you to work dynamically wherever you work best Our dedicated wellbeing centre and health and wellbeing calendar, including everything from financial wellbeing to mindfulness Professional and personal development schemes and your choice of three different mentoring schemes Feel what it's like to truly belong - we have inclusion and belonging ambassadors and senior board sponsors, who act as catalysts for change An annual opportunity to join our shadow board Trailblazers in our field... Our work benefits society - we were recently recognised in Management Today for our "impressive" Covid-19 contributionBe part of our social impact strategy - 18% of Reed owned by the Reed Foundation - meaning you work one day a week for charity. We give globally and have invested over £36m to help alleviate poverty and support Women's rights worldwideWe care about the environment - Reed was the first recruitment company to be cer
Reference: SEC/GE/23-02/261/4 Job Title: Security Control Room / CCTV Operator Pay Rate: £10.25 Working Hours: Variable Shift Rota - 06:00 - 18:00, 18:00 - 06:00 - 56 hours per week Location: Bury St Edmunds Would you be interested to join a leading Security business with a reputation for excellence? Atalian Servest is currently recruiting for a Security Control Room / CCTV Operator to join our passionate and driven team in Bury St Edmunds! Your primary responsibilities will include: Monitoring and responding to calls and requests from all Client locations and staff. Monitoring all site CCTV system camera's and alarms and responding as required in line with procedures. Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure. Understand the escalation procedures relating to issues or incidents and know when to escalate or deal with locally. Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required. Demonstrate an excellent understanding of all systems in use in the Control Room. Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner. Receive out of hours calls from the client Helpdesk and escalate as required in line with procedures. Support to security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues. Compile daily, weekly, monthly reports as required. Produce high quality Reports relating to all Incidents in a timely manner. About You: Experience in CCTV monitoring or Control Room operations (experience from an Emergency Response Control Room is desirable). Computer literate with a variety of software, including Microsoft Office and bespoke software packages. Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines. Ability to accurately follow detailed processes. Strong communication and customer service skills. Ability to build and maintain relationships with a strong teamwork ethic. A positive attitude and ability to deal with pressure professionally. A highly motivated individual. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.
Feb 25, 2022
Full time
Reference: SEC/GE/23-02/261/4 Job Title: Security Control Room / CCTV Operator Pay Rate: £10.25 Working Hours: Variable Shift Rota - 06:00 - 18:00, 18:00 - 06:00 - 56 hours per week Location: Bury St Edmunds Would you be interested to join a leading Security business with a reputation for excellence? Atalian Servest is currently recruiting for a Security Control Room / CCTV Operator to join our passionate and driven team in Bury St Edmunds! Your primary responsibilities will include: Monitoring and responding to calls and requests from all Client locations and staff. Monitoring all site CCTV system camera's and alarms and responding as required in line with procedures. Identify any potential security vulnerabilities and escalate accordingly. Ensure that all sites are always secure. Understand the escalation procedures relating to issues or incidents and know when to escalate or deal with locally. Report to the Control Room Supervisor any incident outside of your experience or control and follow all actions and issues as required. Demonstrate an excellent understanding of all systems in use in the Control Room. Carry out daily equipment checks to ensure system serviceability and escalate any faults identified to the appropriate service partner. Receive out of hours calls from the client Helpdesk and escalate as required in line with procedures. Support to security gate operatives by dealing quickly and effectively with all Access Control issues raised and troubleshooting access issues. Compile daily, weekly, monthly reports as required. Produce high quality Reports relating to all Incidents in a timely manner. About You: Experience in CCTV monitoring or Control Room operations (experience from an Emergency Response Control Room is desirable). Computer literate with a variety of software, including Microsoft Office and bespoke software packages. Solid organisational skills with the ability to coordinate multiple priorities and achieve tight deadlines. Ability to accurately follow detailed processes. Strong communication and customer service skills. Ability to build and maintain relationships with a strong teamwork ethic. A positive attitude and ability to deal with pressure professionally. A highly motivated individual. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest is an equal opportunities employer that relies on diversity and equality to achieve our goals. We actively encourage applications from talented and qualified individuals regardless of race, gender, national origin, religion, sexual orientation, disability, or age.
Job Title: Fire and Security Technical Operations Supervisor Location: Reading and surrounding areas Salary: £35,960.84 per annum Benefits: Company Vehicle, company pension scheme, BUPA (single cover), death in service, 33 days holiday (including bank holidays) Hours: 40 hours a week (Monday to Friday) On Call / Standby: 1 week in 4 We are advertising this Fire and Security Technical Operations Supervisor role on behalf of our client 'City Facilities Management'. City were established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies. City has a unique business model and for over 30 years has provided leading maintenance, engineering, technical procurement & support in dedicated partnerships with National Blue Chip companies. City also has a global presence with offices in the UK, Europe, North America, Malaysia, Singapore, Hong Kong and Australia. The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition. This role will cover Berkshire, Hampshire, Wiltshire, Sussex - working from home as well as on site. Job Purpose: This is a key position, driving technical 3rd party teams in the delivery of maintenance & service of the Fire & Security estate for a large retail operation. This role will also depend on your ability to manage your client, ensuring good working relationships are maintained. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation. This role will ensure effective communication is established between all concerned parties. The maintenance of the customer relationship, through partnership and collaboration, is critical. The Fire & Security Technical Operations Supervisor will effectively manage "their own business" to a point with all decision being run through the National F&S Manager. Key Accountabilities: Develop and promote a culture of behavioural safety within the discipline, ensuring effective reporting and investigation of any potential hazards or near misses, incidents and accidents. Ensure all maintenance services are delivered in line with agreed SLA's, meeting statutory and legislative requirements. Ensure that all activity complies with health and safety policies and processes. Conduct regular health and safety audits and inspections. Service Regularly and proactively communicate with the customer on all FM activity within agreed SLA's. Always represent the company in a professional manner and develop a good working relationship with the Site and Customer Management and 3rd parties. Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required. Review data / management information for your area to ensure delivery of customer KPI's/SLA's. Ensure that all sites are covered for maintenance services, including reactive and PPM. To respond promptly to service call requests from the Helpdesk during normal hours, OOH and weekend the role may be asked to have their phone on to deal with any issues. This can be arranged with the F&S National Manger. Provide support on site to fix any issues is needed and within your power and skill set. Provide technical support and coaching to the M&S Stores and Fire H&S Teams Create a Technical audit for F&S and carry these out to ensure we are delivering what is promised. To carry out management duties within the designated area mainly the south. Ensure under performance on KPI's is understood and action plans are in place to drive improvement. Support the National Fire & Security Manager on all technical, people and FM process issues. Provide cover for National Fire & Security Manager during times of absence, holidays and meetings. Complete specified reports and compliance documentation and take action on any issues raised. Audit FM documentation and action on any non-compliance issues. Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level. Attend / hold meetings (in line with meeting schedule) with line manager and any other parties required To monitor revenue and capital budgets when required. - This will fall to F&S National Manager. Knowledge, Skills and Abilities Required: A working knowledge of the maintenance service within the FM industry is essential Previous experience of working within fast-moving customer service environment (e.g. retail / hospitality) would be advantageous. Previous experience of developing client relationships at a stake holder level is essential. Electrical competency qualification (NVQ/City & Guilds) Ability to maintain and repair a wide range of Fire & Security equipment eg. CCTV, Fire, Access Control systems. A working knowledge and understanding of PPM and compliance within the F&S sector Previous experience of effectively leading a team is desired. Excellent planning, organising, prioritisation and customer service skills, with a helpful manner customer focused. Strong results focus, takes accountability for own performance and that of the team and sub-contractors. IPAF Licence holder. Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed. Full driving licence If you feel these qualities describe you, please apply by submitting your CV in the strictest confidence to Daniel Murphy at PDA SEARCH & SELECTION LIMITED .
Feb 25, 2022
Full time
Job Title: Fire and Security Technical Operations Supervisor Location: Reading and surrounding areas Salary: £35,960.84 per annum Benefits: Company Vehicle, company pension scheme, BUPA (single cover), death in service, 33 days holiday (including bank holidays) Hours: 40 hours a week (Monday to Friday) On Call / Standby: 1 week in 4 We are advertising this Fire and Security Technical Operations Supervisor role on behalf of our client 'City Facilities Management'. City were established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies. City has a unique business model and for over 30 years has provided leading maintenance, engineering, technical procurement & support in dedicated partnerships with National Blue Chip companies. City also has a global presence with offices in the UK, Europe, North America, Malaysia, Singapore, Hong Kong and Australia. The culture and values of City are shaped by being a family business with people at the heart of what they do. The business has ambitious growth plans and is keen to attract people who are passionate about delivering great standards and service to customers. In return you will receive a competitive salary and benefits package, industry leading Induction and training through our City & Guilds training academy and the opportunity to develop and progress is only limited by your own ambition. This role will cover Berkshire, Hampshire, Wiltshire, Sussex - working from home as well as on site. Job Purpose: This is a key position, driving technical 3rd party teams in the delivery of maintenance & service of the Fire & Security estate for a large retail operation. This role will also depend on your ability to manage your client, ensuring good working relationships are maintained. All work will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with all Health and Safety legislation. This role will ensure effective communication is established between all concerned parties. The maintenance of the customer relationship, through partnership and collaboration, is critical. The Fire & Security Technical Operations Supervisor will effectively manage "their own business" to a point with all decision being run through the National F&S Manager. Key Accountabilities: Develop and promote a culture of behavioural safety within the discipline, ensuring effective reporting and investigation of any potential hazards or near misses, incidents and accidents. Ensure all maintenance services are delivered in line with agreed SLA's, meeting statutory and legislative requirements. Ensure that all activity complies with health and safety policies and processes. Conduct regular health and safety audits and inspections. Service Regularly and proactively communicate with the customer on all FM activity within agreed SLA's. Always represent the company in a professional manner and develop a good working relationship with the Site and Customer Management and 3rd parties. Attend site project meetings where the site is under trial, renewal or remodel when appropriate, ensuring adequate support from other disciplines on specialist issues as required. Review data / management information for your area to ensure delivery of customer KPI's/SLA's. Ensure that all sites are covered for maintenance services, including reactive and PPM. To respond promptly to service call requests from the Helpdesk during normal hours, OOH and weekend the role may be asked to have their phone on to deal with any issues. This can be arranged with the F&S National Manger. Provide support on site to fix any issues is needed and within your power and skill set. Provide technical support and coaching to the M&S Stores and Fire H&S Teams Create a Technical audit for F&S and carry these out to ensure we are delivering what is promised. To carry out management duties within the designated area mainly the south. Ensure under performance on KPI's is understood and action plans are in place to drive improvement. Support the National Fire & Security Manager on all technical, people and FM process issues. Provide cover for National Fire & Security Manager during times of absence, holidays and meetings. Complete specified reports and compliance documentation and take action on any issues raised. Audit FM documentation and action on any non-compliance issues. Deal promptly with all Help Desk calls and ensure that the issues are resolved effectively, escalating where necessary to the appropriate management level. Attend / hold meetings (in line with meeting schedule) with line manager and any other parties required To monitor revenue and capital budgets when required. - This will fall to F&S National Manager. Knowledge, Skills and Abilities Required: A working knowledge of the maintenance service within the FM industry is essential Previous experience of working within fast-moving customer service environment (e.g. retail / hospitality) would be advantageous. Previous experience of developing client relationships at a stake holder level is essential. Electrical competency qualification (NVQ/City & Guilds) Ability to maintain and repair a wide range of Fire & Security equipment eg. CCTV, Fire, Access Control systems. A working knowledge and understanding of PPM and compliance within the F&S sector Previous experience of effectively leading a team is desired. Excellent planning, organising, prioritisation and customer service skills, with a helpful manner customer focused. Strong results focus, takes accountability for own performance and that of the team and sub-contractors. IPAF Licence holder. Highly flexible and self-starting. The role will have many challenges and a flexible approach will be needed. Full driving licence If you feel these qualities describe you, please apply by submitting your CV in the strictest confidence to Daniel Murphy at PDA SEARCH & SELECTION LIMITED .
Atalian Servest
Newcastle Upon Tyne, Tyne And Wear
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce
Feb 22, 2022
Full time
Would you be interested to join a leading facilities management company with a reputation for excellence? Atalian Servest is currently recruiting for a Helpdesk and Planning Analyst to join our passionate and driven team in Newcastle! Reference: /WD/31-12/147/12 Job Title: Helpdesk and Planning Analyst Salary: Competitive Working Hours: Variable shift rota - 06:00 - 14:00, 14:00 - 23:00 - 40 hours per week Location: Newcastle Your primary responsibilities will include: Responsibility for the effective operational day to day delivery of the helpdesk Service to the LNER contract. Responsibility for the planning and scheduling of Planned service requirements including (but not limited to) Deep Cleans, Tankering, Materials and Supplies. Responsibility for the planning scheduling and delivery of reactive service requirement including (but not limited to) routine cleaning, specialist cleaning to LNER Assets and locations within the contract scope. Operational day to day delivery of a centralised reporting service for administrative reporting including (but not limited to) absence notifications, incident notifications and escalation to the relevant manager. Operational day to day delivery of a centralised of centralised supplies ordering service in line with the agreed process. Ordering of Staff Uniforms and PPE. Ensure that all operational changes to the LNER diagrams, programmes and schedules are monitored proactively and that changes are communicated to operational teams. Contribute to improving customer service by ensuring timeliness in response to queries, complaints and service requests received by the helpdesk. Seek and act on feedback from Internal and External Stakeholders to ensure continuous improvement of the services. Deliver the helpdesk service in line with KPIs, SLAs and other metrics. Monitor the Atalian Servest - LNER Helpdesk ensuring that all enquiries are dealt with within agreed SLA's. Escalate any enquiry that you are unable to resolve to the Business Support Manager. Coordinate and liaise with internal and external resources or clients. Communication across the LNER contract ensuring information is cascaded to internal teams, the client and other internal and external stakeholders as required. Communicate to the operational teams any reactive requests or other operational requirements. Provide follow-ups and closeout of requests made to the helpdesk. Ensure a handover/takeover at commencement and end of shifts (where applicable). Update management systems, reports, databases and contractual documentation. Provide customer feedback to the appropriate internal teams. Any other helpdesk related duties that may be required from time to time. About You: A proven track record Proven work experience working on a helpdesk or in a customer service call centre. Experience in delivering the standard for safety, quality, time, and cost. Customer-service-focused approach operating in an environment that requires diplomacy and tact. Strong interpersonal skills with an ability to operate and build credibility at all levels and with key stakeholders. Good diplomacy skills combined with the confidence and resilience to handle potential conflict situations. Ability to resolve conflicting issues and priorities. Able to grasp technical and operational issues and advise on solutions. Excellent written, verbal, and interpersonal communications skills. Good IT skills including use of MS Office applications and tools. Organisation skills for meeting deadlines and supporting others to do the same. Relationship building, Customer Care, Self-development, Leadership, Decision-making techniques, Problem-solving, Initiative/lateral thinking, HSE experience, Interpersonal, Planning and Organisational Skills, I.T. Skills. Experience of managing /motivating people. Experience of working in a large complex organisation. Understanding of railway diagrams. Experience of working in a transport environment. Benefits: Paid Holiday. Employee Referral Scheme. Learning and development opportunities. Supportive working culture and future progression opportunities. Mobile, legal, bicycle, breakdown, and retail discounts. Eye test and glasses reimbursement. Cycle 2 work scheme. How to apply? If you are interested to join a business that encourages professional development, career progression and entrepreneurial spirit, then please click apply and we will be in touch soon! *** STRICTLY NO AGENCIES *** Atalian Servest won the IWFM Impact Award 2021 for Diversity & Inclusion. Atalian Servest are an equal opportunity employer and are proud of the diversity represented across our business. We actively encourage applications from talented and qualified individuals regardless of race, gender, ethnicity, religion, sexual orientation, disability or age. The IWFM Diversity Initiative award is one of the most significant in the UK facilities management sector. Winning recognises and commends several initiatives that Atalian Servest have introduced in the last 18 months; CHROMA, Opportunity and ONE. CHROMA is a colleague-led Diversity & Inclusion platform, comprising of three networks; LGBTQ, Physical & Mental Health and Race, Ethnicity & Faith networks. The aim of the networks, who are supported by UK & Ireland board sponsors, is to champion inclusiveness, improve company policies and governance, and to empower all colleagues to use their voice for proactive change. Opportunity was created with one core purpose - to provide accessible and equal learning opportunities for all of our colleagues. The interactive Learner Experience Platform aims to develop our colleagues as independent, confident, and successful individuals. Lastly, ONE is the Atalian Servest innovation challenge. Open to our 28,000 strong workforce
Customer ServiceHelpdesk Representative- Based at our office in Dalgety Bay, Scotland.We're looking for exceptional Helpdesk Agents to join our Service Desk. This role consists of providing advice, guidance, and incident management to our customers who use our hardware and services to accept payments in store. You'll be joining a dynamic team to provide end-to-end support, enabling businesses to offer payments in-store. The work environment is enjoyable, friendly, and supportive, and full training is provided if your application is successful.Immediate start available. This role is purely office based within our Dalgety Bay contact centre. Easy car commute with secure car parking. Easily accessible via public transport being minutes away from the Dalgety Bay Train Station and Bus Stops. Situated in a growing business park with a small retail park including fast food and supermarkets within walking distance.Office compliant to government COVID guidelines and PPE available for all staff.We work an 8 hour, 6-shift pattern between 8am and 8pm, Monday to Friday which includes 2 weekends every 6 weeks with weekdays off to compensateYour day-to-day responsibilities include:You are the first point of contact for our customers, you will handle incidents and requests via telephoneYou ensure that all interactions with our customers are logged accurately within our ticketing tool and that our processes are adhered to, to provide the best experience possible for our customersYou triage and solve problems, using appropriate support tools and knowledge articlesYou ensure a prompt resolution to incidents raised by our customers and where resolution is not possible, assignment to Level 2 Support will be undertakenYou manage a workload of incidents and requests raised by our customers and you own these until resolution, ensuring that Service Level Agreements (SLA's) are met for our clientsSkills we can't do without:You hold any previous experience of working in a customer-focused environment, be that Service Desk, Call Centre, Contact Centre, Helpdesk or Retail and Leisure industriesYou are comfortable using a PCYou possess strong interpersonal and communication skills, with the ability to communicate effectively both verbally and in writing with parties at various levels of businessYou can work in a fast-paced environment and effectively as part of a teamYou pay attention to detail to ensure that our customers receive the best service possibleMore reasons to join us:In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, generous annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.What's more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.Our success comes from strong skills, new insights, diverse points of view and the energy of all Worldliners. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, status as an individual with a disability, or other applicable legally protected characteristics.Apply Now
Dec 09, 2021
Full time
Customer ServiceHelpdesk Representative- Based at our office in Dalgety Bay, Scotland.We're looking for exceptional Helpdesk Agents to join our Service Desk. This role consists of providing advice, guidance, and incident management to our customers who use our hardware and services to accept payments in store. You'll be joining a dynamic team to provide end-to-end support, enabling businesses to offer payments in-store. The work environment is enjoyable, friendly, and supportive, and full training is provided if your application is successful.Immediate start available. This role is purely office based within our Dalgety Bay contact centre. Easy car commute with secure car parking. Easily accessible via public transport being minutes away from the Dalgety Bay Train Station and Bus Stops. Situated in a growing business park with a small retail park including fast food and supermarkets within walking distance.Office compliant to government COVID guidelines and PPE available for all staff.We work an 8 hour, 6-shift pattern between 8am and 8pm, Monday to Friday which includes 2 weekends every 6 weeks with weekdays off to compensateYour day-to-day responsibilities include:You are the first point of contact for our customers, you will handle incidents and requests via telephoneYou ensure that all interactions with our customers are logged accurately within our ticketing tool and that our processes are adhered to, to provide the best experience possible for our customersYou triage and solve problems, using appropriate support tools and knowledge articlesYou ensure a prompt resolution to incidents raised by our customers and where resolution is not possible, assignment to Level 2 Support will be undertakenYou manage a workload of incidents and requests raised by our customers and you own these until resolution, ensuring that Service Level Agreements (SLA's) are met for our clientsSkills we can't do without:You hold any previous experience of working in a customer-focused environment, be that Service Desk, Call Centre, Contact Centre, Helpdesk or Retail and Leisure industriesYou are comfortable using a PCYou possess strong interpersonal and communication skills, with the ability to communicate effectively both verbally and in writing with parties at various levels of businessYou can work in a fast-paced environment and effectively as part of a teamYou pay attention to detail to ensure that our customers receive the best service possibleMore reasons to join us:In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. These include: a rewarding salary, generous annual leave, private medical insurance, an attractive pension scheme plus many more. We also operate a flexible benefits scheme, allowing you to purchase discounted products and services.What's more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career.Our success comes from strong skills, new insights, diverse points of view and the energy of all Worldliners. Not only do they represent the Heart and Face of our company, they are also key players in our success. We make leading our talents a major asset in the success of our business.Worldline is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, status as an individual with a disability, or other applicable legally protected characteristics.Apply Now