Seven Resourcing are looking for a temporary Support Officer to work within Tower Hamlets Council . This position is a temporary Role for 12 weeks with the possibility to be extended and pays £19.05 (PAYE) or £24.91 (Umbrella) Per hour. The Role: To provide a comprehensive support service within the Leasehold Services covering the full range of administration support activity and providing an efficient and effective Leasehold transactional service. To work with colleagues in the team to deliver excellent customer service and to continually improve service delivery. To help process and monitor a range of service activity. Key Responsibilities: To distribute incoming correspondence, in accordance with procedures. Respond to telephone enquiries securing the best service and outcomes for customers. To handle a range of internal and external enquiries in a polite and professional manner and referring to the appropriate officer as required. To provide support to senior staff on a planned or ad-hoc basis. To arrange service meetings, book and prepare rooms, prepare and circulate agendas and papers, provide and circulate minutes and monitor follow up actions as necessary. To attend meetings outside normal office hours as and when required. To set up and maintain file management systems, including archiving, storing and retrieving documents. Maintain a library of reference documents for use by Leasehold Services. Act as a point of contact within the service area for IT issues. Arranging IT systems access for staff and contractors. Applicant Requirements: Qualifications: Relevant Professional qualification. Experience: 3 years' experience in administration. Compliance: 3 years references. Fully enhanced DBS on the update service. Travel: Clean UK driving license with the ability to commute to and from work independently and have business insurance. Working with Seven Social Care: We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards, and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role. We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.
May 04, 2024
Full time
Seven Resourcing are looking for a temporary Support Officer to work within Tower Hamlets Council . This position is a temporary Role for 12 weeks with the possibility to be extended and pays £19.05 (PAYE) or £24.91 (Umbrella) Per hour. The Role: To provide a comprehensive support service within the Leasehold Services covering the full range of administration support activity and providing an efficient and effective Leasehold transactional service. To work with colleagues in the team to deliver excellent customer service and to continually improve service delivery. To help process and monitor a range of service activity. Key Responsibilities: To distribute incoming correspondence, in accordance with procedures. Respond to telephone enquiries securing the best service and outcomes for customers. To handle a range of internal and external enquiries in a polite and professional manner and referring to the appropriate officer as required. To provide support to senior staff on a planned or ad-hoc basis. To arrange service meetings, book and prepare rooms, prepare and circulate agendas and papers, provide and circulate minutes and monitor follow up actions as necessary. To attend meetings outside normal office hours as and when required. To set up and maintain file management systems, including archiving, storing and retrieving documents. Maintain a library of reference documents for use by Leasehold Services. Act as a point of contact within the service area for IT issues. Arranging IT systems access for staff and contractors. Applicant Requirements: Qualifications: Relevant Professional qualification. Experience: 3 years' experience in administration. Compliance: 3 years references. Fully enhanced DBS on the update service. Travel: Clean UK driving license with the ability to commute to and from work independently and have business insurance. Working with Seven Social Care: We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 300 five-star reviews, multiple awards, and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role. We have a reputation for recruiting at lightning speed, however, we can only respond to candidates who meet the exact requirements of the position. If you have any queries about a role or application, please visit our website where our amazing candidate support team will be more than happy to help.
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
May 04, 2024
Full time
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
May 04, 2024
Full time
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
May 04, 2024
Full time
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
Senior Legal Services Officer Croydon/Farringdon - LONDON HYBRID ROLE - Full time hours Salary: £18.19 per hour (weekly pay) The Role: Office based role during first 4 weeks . based either from Farringdon or Croydon offices or a mix of the two. Hybrid potentially available once operational in post. Managing the dedicated coordinators responsible for providing administrative support to the transactions and the litigation sides of the team and the support coordinators delivering administrative support across the team. Including monitoring work and ensuring service delivery by the co-ordinators and cover in their absence. Dealing with a wide range of supporting tasks of clerical and administrative nature for the Director of Legal Services and the legal services team generally and the external legal service providers. The location. You ll be based at one of our Client's London offices in either Farringdon or Croydon with the option for working in a hybrid way when appropriate and as agreed with your manager. What you ll be doing: • To manage and provide strong and clear guidance to the team of coordinators reporting into the role. Ensuring that the team are motivated, supported and driven to develop and provide excellent customer service second to none in the sector. • To lead the team of co-ordinators providing a variety both front line and back office services to team members making sure that they deliver a responsive high level of service in line with satisfaction targets. • To continually improve the teams internal processes to ensure that the team deliver essential support services to the transactions and litigation sides of the team including: o dealing with all internal and external allocations, monitoring of inboxes, preparation of court bundles. • To make sure that all incoming work is monitored and allocated promptly. To ensure that all systems are promptly and accurately set up and is updated as may be needed from time to time. • To ensure that systems are maintained and up to date information is available to ensure that timely and accurate information is provided to the team. • To provide a responsive point of contact for residents, internal stakeholders, external legal service providers courts counsel and solicitors at all times. • To effectively deal with enquires and complaints and promote high customer service standards. Learning from complaints to help alter working practice as needed. • To contribute to the development and delivery of effective office practices providing a professional service and meeting agreed targets. • To support the Legal Services Director in the collation and preparation of monthly, quarterly and annual management information, including providing performance reports for the team as required. • To administer the Director s internal Team Meetings and external networking group meetings including liaising with guest speaker and other contributors and circulating minutes and action lists. • To be the team lead for working with the case management system including support and improvement. As a People Manager • Manage and support the team, leading by example to ensure excellent services are provided in line with organisational policies • To manage, on a day to day basis, individual team members and be responsible for staff development within the team including training, 1 to 1s, annual appraisals and addressing performance issues in conjunction with the Head of Legal Services (Litigation) and Head of Legal Services (Transactions). Knowledge & Experience • City & Guilds/CILEx Level 3 Diploma for Legal Secretaries • Knowledge and/or experience of Leasehold/shared ownership and home owners property sales and transactions as well as statutory or similar sales is desirable. • An understanding of the legal aspects of leasehold law and regulations is desirable. • Knowledge and/or experience of litigation processes and landlord & tenant legal relationships would be desirable. • Proven experience within a legal or related environment. • Experience of leading teams, as well as service improvement would be desirable. Skills & Abilities • Effective communications skills, both oral and written. • Effective IT skills. • Excellent organisational skills including the ability to manage time & tasks effectively, work well under pressure both individually and in a team to deadlines, delegating appropriately. • Good verbal and numerical reasoning skills including evaluating, judgement and decision making. • Ability to deal with conflicting priorities. • Ability to help prepare reports. • Meticulous attention to detail and quality. • Self-motivated with a flexible approach to work. • A can do , proactive approach to problem solving. Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website. Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.
May 03, 2024
Contractor
Senior Legal Services Officer Croydon/Farringdon - LONDON HYBRID ROLE - Full time hours Salary: £18.19 per hour (weekly pay) The Role: Office based role during first 4 weeks . based either from Farringdon or Croydon offices or a mix of the two. Hybrid potentially available once operational in post. Managing the dedicated coordinators responsible for providing administrative support to the transactions and the litigation sides of the team and the support coordinators delivering administrative support across the team. Including monitoring work and ensuring service delivery by the co-ordinators and cover in their absence. Dealing with a wide range of supporting tasks of clerical and administrative nature for the Director of Legal Services and the legal services team generally and the external legal service providers. The location. You ll be based at one of our Client's London offices in either Farringdon or Croydon with the option for working in a hybrid way when appropriate and as agreed with your manager. What you ll be doing: • To manage and provide strong and clear guidance to the team of coordinators reporting into the role. Ensuring that the team are motivated, supported and driven to develop and provide excellent customer service second to none in the sector. • To lead the team of co-ordinators providing a variety both front line and back office services to team members making sure that they deliver a responsive high level of service in line with satisfaction targets. • To continually improve the teams internal processes to ensure that the team deliver essential support services to the transactions and litigation sides of the team including: o dealing with all internal and external allocations, monitoring of inboxes, preparation of court bundles. • To make sure that all incoming work is monitored and allocated promptly. To ensure that all systems are promptly and accurately set up and is updated as may be needed from time to time. • To ensure that systems are maintained and up to date information is available to ensure that timely and accurate information is provided to the team. • To provide a responsive point of contact for residents, internal stakeholders, external legal service providers courts counsel and solicitors at all times. • To effectively deal with enquires and complaints and promote high customer service standards. Learning from complaints to help alter working practice as needed. • To contribute to the development and delivery of effective office practices providing a professional service and meeting agreed targets. • To support the Legal Services Director in the collation and preparation of monthly, quarterly and annual management information, including providing performance reports for the team as required. • To administer the Director s internal Team Meetings and external networking group meetings including liaising with guest speaker and other contributors and circulating minutes and action lists. • To be the team lead for working with the case management system including support and improvement. As a People Manager • Manage and support the team, leading by example to ensure excellent services are provided in line with organisational policies • To manage, on a day to day basis, individual team members and be responsible for staff development within the team including training, 1 to 1s, annual appraisals and addressing performance issues in conjunction with the Head of Legal Services (Litigation) and Head of Legal Services (Transactions). Knowledge & Experience • City & Guilds/CILEx Level 3 Diploma for Legal Secretaries • Knowledge and/or experience of Leasehold/shared ownership and home owners property sales and transactions as well as statutory or similar sales is desirable. • An understanding of the legal aspects of leasehold law and regulations is desirable. • Knowledge and/or experience of litigation processes and landlord & tenant legal relationships would be desirable. • Proven experience within a legal or related environment. • Experience of leading teams, as well as service improvement would be desirable. Skills & Abilities • Effective communications skills, both oral and written. • Effective IT skills. • Excellent organisational skills including the ability to manage time & tasks effectively, work well under pressure both individually and in a team to deadlines, delegating appropriately. • Good verbal and numerical reasoning skills including evaluating, judgement and decision making. • Ability to deal with conflicting priorities. • Ability to help prepare reports. • Meticulous attention to detail and quality. • Self-motivated with a flexible approach to work. • A can do , proactive approach to problem solving. Important Notice: Noble Recruiting Limited, located in Billericay, Essex, is an equal opportunities employer. With over 15 years of experience, we specialise in both permanent recruitment and the supply of temporary workers. By applying for this role, your details will be processed by Noble Recruiting Limited. For details on how we handle your information, please refer to our Privacy Policy on our website. Application Status: Due to the high volume of applications, if you haven't heard from us within 14 days, please consider your application unsuccessful at this time.
Exciting Opportunity Alert! Join Rendall & Rittner as a Training Support & Engagement Officer! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Training Support & Engagement Officer. This is an incredible career opportunity with a fantastic package. Position: Training Support & Engagement Officer Location: The convenience of working from home with attending London office on occasion Working Hours: Monday to Friday, 09:00 - 17:30. Salary: £25,000 - £32,000 Contract: 12 Month FTC. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave. Time Off: Enjoy 25 days of holiday plus national holidays. Rest and Recuperation: Paid sabbaticals as a loyalty bonus. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Key Responsibilities and Requirements: As a Training Support & Engagement Officer at Rendall & Rittner, you will: Lead by example whilst adopting the Rendall and Rittner policies, procedures and values Design, create and deliver top-class training programs to empower our end users, with a clear vision of delivering a unified end to end process. Own the end-to-end training process, from conducting training needs analysis, to the development of training material, and building training programmes based on these results. Create, edit and administer training guides and user manuals. Deliver training, including arranging sessions, inviting delegates, monitoring attendance, distributing training material and gathering feedback. Able to learn new IT systems, business processes and understand the use of technology to drive improvements and support new ways of working. Able to travel throughout the UK if required. Create and present digital training materials to support use of the platform and ensure key functionality is being utilised and the company's customer service objectives are being met. Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. Be an exceptional communicator being comfortable with all levels of stakeholders Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref ." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
May 02, 2024
Full time
Exciting Opportunity Alert! Join Rendall & Rittner as a Training Support & Engagement Officer! Are you looking for a rewarding challenge? Rendall & Rittner, an acclaimed Residential Leasehold Property Management company, is on the lookout for a Training Support & Engagement Officer. This is an incredible career opportunity with a fantastic package. Position: Training Support & Engagement Officer Location: The convenience of working from home with attending London office on occasion Working Hours: Monday to Friday, 09:00 - 17:30. Salary: £25,000 - £32,000 Contract: 12 Month FTC. Why Rendall & Rittner: Award-Winning: Join an established and celebrated company known for delivering first-class property management services. Career Growth: At Rendall & Rittner, we invest in your professional development with fully funded training programs. Perks Galore: Enjoy exclusive savings on entertainment, travel, dining, shopping, health, and fitness. Competitive Compensation: Get rewarded with a competitive salary and discretionary bonuses. Health and Well-being: Benefit from Private Medical Insurance, Life Assurance and enhanced Maternity and Paternity leave. Time Off: Enjoy 25 days of holiday plus national holidays. Rest and Recuperation: Paid sabbaticals as a loyalty bonus. Team Spirit: Be part of a collaborative work environment, where your team and relationships matter. Pension Plan: Secure your future with the Rendall & Rittner Pension scheme. Extra Support: Access Employee Assistance Programs (EAP) to help with family, health, financial, and work-related matters. Key Responsibilities and Requirements: As a Training Support & Engagement Officer at Rendall & Rittner, you will: Lead by example whilst adopting the Rendall and Rittner policies, procedures and values Design, create and deliver top-class training programs to empower our end users, with a clear vision of delivering a unified end to end process. Own the end-to-end training process, from conducting training needs analysis, to the development of training material, and building training programmes based on these results. Create, edit and administer training guides and user manuals. Deliver training, including arranging sessions, inviting delegates, monitoring attendance, distributing training material and gathering feedback. Able to learn new IT systems, business processes and understand the use of technology to drive improvements and support new ways of working. Able to travel throughout the UK if required. Create and present digital training materials to support use of the platform and ensure key functionality is being utilised and the company's customer service objectives are being met. Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. Be an exceptional communicator being comfortable with all levels of stakeholders Supporting Team Managers with daily Dynamics System Management to improve and develop user engagement. How to Apply: Ready for this incredible opportunity? Explore Rendall & Rittner on LinkedIn for more insights, or visit our website for a full list of current openings. To get more details or answers to your questions, reach out to our friendly recruitment team at and mention the reference number "Ref ." Please note that candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period. Join Rendall & Rittner and take your career to the next level. Don't miss out on this exciting chance to progress your career and make a significant impact!
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
May 01, 2024
Full time
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
May 01, 2024
Full time
Administrator - Receptionist Job Type: Temporary (3 months) Location: East London Working Hours: Full-time, 9am to 5pm We are seeking an Administrator - Receptionist to be the first point of contact for our housing association, providing a courteous customer advice and information service to the public, tenants, leaseholders, and contractors. This role is essential in delivering high-quality service and advice on a full range of housing issues. Day to Day of the role: Deliver high-quality customer service within required time scales. Provide informed advice to tenants on a broad spectrum of housing issues. Respond promptly to all email correspondence within set timescales. Raise repair orders, and report repairs to the local council. Respond to tenant enquiries by phone or in person on tenancy, rent, and repair matters. Support housing staff in investigating non-occupancy, abandonment, and assist with tenant viewings and sign-ups. Process requests for changes to tenancies accurately and within the correct timescale. Refer leasehold and tenancy matters to Housing Officers as necessary. Required Skills & Qualifications: Proven experience in an administrative or receptionist role. Excellent customer service skills with the ability to handle enquiries via telephone and email. Strong organisational skills and the ability to manage multiple tasks efficiently. Good knowledge of housing issues and the ability to provide quality advice. Competency in using standard office software and email systems. Benefits: Competitive salary for the duration of the temporary contract. Full-time hours with a structured work schedule. Opportunity to contribute to the community by supporting tenants and leaseholders. Experience working within a housing association environment. To apply for this Administrator Receptionist position, please submit your CV today!
Customer Relationship Officer Hackney I am recruiting for a local authority who is looking for a hard working and ambitious individual to join the Customer Relationship Team in Building Maintenance. This role would be supporting there complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams and residents. Job Role To support the development of a customer-focussed culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures. To manage a caseload of Building Maintenance complaints, Member enquiries, Mayoral complaints and freedom of information requests. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational and other issues presented by customers. To undertake all related administrative work associated with the ordering and tracking of outstanding repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To manage the delivery of complex repairs and leaks referred to the team as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff,housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. To organise and manage forced entries to properties to resolve leaks and other urgent repairs as required, in conjunction with Legal Services and other stakeholders.
May 01, 2024
Contractor
Customer Relationship Officer Hackney I am recruiting for a local authority who is looking for a hard working and ambitious individual to join the Customer Relationship Team in Building Maintenance. This role would be supporting there complaints team and provides a fantastic opportunity to gain vast experience and knowledge of Building Maintenance, working with various different stakeholders, teams and residents. Job Role To support the development of a customer-focussed culture through learning from complaints and analysis of customer feedback, including identification of improvements, new ways of working and potential changes to policy and procedures. To manage a caseload of Building Maintenance complaints, Member enquiries, Mayoral complaints and freedom of information requests. To work with managers in the Repairs Contact Centre and other areas of the service to resolve operational and other issues presented by customers. To undertake all related administrative work associated with the ordering and tracking of outstanding repairs works /disrepair specifications through to completion, including liaison with residents, contractors, surveyors, the DLO and other stakeholders and effective use of key ITC systems. Ensure that the correct Schedule of Rates (SOR) codes are used when processing repairs orders. To manage the delivery of complex repairs and leaks referred to the team as required, including the planning, sequencing and coordination of works. This will include liaison with tenants and leaseholders, contractors, DLO staff,housing officers, external surveyors, solicitors, social care and other agencies e.g. health and police. To organise and manage forced entries to properties to resolve leaks and other urgent repairs as required, in conjunction with Legal Services and other stakeholders.
Compliance & Monitoring Officer Enfield We are looking for a proactive person who will be responsible for ensuring all properties within the Housing Gateway Ltd. (HGL) and Enfield Let (EL) portfolios (the portfolios) have all statutory certificates and licences. The Compliance & Monitoring Officer (CMO) will be expected to liaise with contractors, tenants and freeholders to arrange the testing and inspections required to ensure properties within the portfolios meet all statutory obligations and local property licencing conditions. Job Role Proactively maintain a spreadsheet database (or future asset management software which may be adopted) listing the testing and inspection requirements for each property owned or leased by HGL/EL and the expiry dates of the test certificates. Instruct contractors or HGL/EL staff to carry out the testing and/or inspections according to the work plan. Liaise with tenants, HGL/EL staff, long leaseholders, freeholders and contractors to arrange the access required for testing/inspections to be carried out within the required time periods Monitor contractors and HGL/EL staff to ensure the required testing/inspections have been carried out and ensure that certificates and reports are stored in the relevant files and systems Refer any technical issues highlighted in testing or inspection reports to HGL management and the relevant technical officer Arrange for injunctions to be obtained and coordinate forced entries where tenants consistently refuse to provide access without good reason Provide performance data as required by HGL Management and the HGL board, entering performance data into Pentana or any other performance management software HGL may adopt.
May 01, 2024
Contractor
Compliance & Monitoring Officer Enfield We are looking for a proactive person who will be responsible for ensuring all properties within the Housing Gateway Ltd. (HGL) and Enfield Let (EL) portfolios (the portfolios) have all statutory certificates and licences. The Compliance & Monitoring Officer (CMO) will be expected to liaise with contractors, tenants and freeholders to arrange the testing and inspections required to ensure properties within the portfolios meet all statutory obligations and local property licencing conditions. Job Role Proactively maintain a spreadsheet database (or future asset management software which may be adopted) listing the testing and inspection requirements for each property owned or leased by HGL/EL and the expiry dates of the test certificates. Instruct contractors or HGL/EL staff to carry out the testing and/or inspections according to the work plan. Liaise with tenants, HGL/EL staff, long leaseholders, freeholders and contractors to arrange the access required for testing/inspections to be carried out within the required time periods Monitor contractors and HGL/EL staff to ensure the required testing/inspections have been carried out and ensure that certificates and reports are stored in the relevant files and systems Refer any technical issues highlighted in testing or inspection reports to HGL management and the relevant technical officer Arrange for injunctions to be obtained and coordinate forced entries where tenants consistently refuse to provide access without good reason Provide performance data as required by HGL Management and the HGL board, entering performance data into Pentana or any other performance management software HGL may adopt.
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool,Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
May 01, 2024
Full time
Job Title: Home Ownership Officer Contract Type: Permanent Salary: £32,002.39 (£35,267.82 is achieved after 12 months successful performance in the role) Working Hours: 35 hrs per week Working Pattern: Monday-Saturday Location: Liverpool,Hybrid If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description. The difference you will make as a Home Ownership Officer. You will provide a customer focussed account management service to shared ownership and leasehold customers (including commercial properties) within a specified geographical region, ensuring the contractual obligations as defined in individual leases and tenancy agreements are carried out in line with legislative requirements and compliance and Group standards.Ensuring service charge financial activity is carried out effectively including budget planning, the service charge setting consultation process and reviews of scheme expenditure. You will act as advocate for customers, both internally and externally where appropriate to ensure their expectations are maintained and they are receiving the appropriate levels of service. Managing Caretakers within a specified geographical region to ensure the delivery of an effective service to Home Ownership customers on behalf of the Group. About you We are looking for someone with: Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements. CIOH partial/fully qualified or equivalent qualification or experience. Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities. Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information. Customer focused with excellent communication skills both written and verbal with the confidence to interact with employees at all levels. Why Riverside? At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us. Working with us, you'll enjoy: Competitive pay & generous pension 28 days holidays plus bank holidays Flexible working options available Investment in your learning, personal development and technology A wide range of benefits Diversity and Inclusion at Riverside: We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment.
Homeowner Income Officers x1 FTC until 25/07/2022 x1 FTC until 30/03/2022 Salary starting from £27,455pa. DOE Agile working Homeworking and at Cray House, Maidstone Road, Sidcup, Kent DA14 5HU Ability to work in office once Covid 19 restrictions allow, if required NB: We hold the right to close our adverts early so please apply as soon as possible if you would to be considered for this position. Homeowner Income Officer RP.docx Closing date for applications: 15th September 2021 Interviews to be held on: 23rd & 28th September 2021 ***PREVIOUS APPLICANTS NEED NOT APPLY*** Are you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction? Then this could be the perfect role for you! An exciting new team has been created within our busy and vibrant Income Collection Department. The Homeowners Team will be responsible for providing excellent customer service, minimising arrears and maximising income collection for rent and service charges from our Shared Owners, Leaseholders, Intermediate and Private Rented Residents. In this role you will be responsible for managing a portfolio of properties, proactively recovering arrears owed by telephone, but also via all other forms of communication available. You will continue to work with our homeowners customers providing advice and support in order to avoid legal action for the recovery of debt. At L&Q we are focussed on delivering excellent customer service to our residents and need candidates who are highly motivated, target driven who strive to meet and exceed KPI's with a great ability to prioritise and manage your own time and dynamic with excellent telephone skills. The ideal person would be used to working to targets and KPIs and have the energy and enthusiasm to deliver a consistently high level of performance and customer service. Ideally, we are looking for candidates that have experience of working within an income collection role, preferably within the Homeowner sector, supported by strong communication skills, good IT knowledge, proven analytical ability and a desire to provide great customer service. If you have a positive mindset, want to be involved in an exciting team that rise to challenges and be able to make a real difference……we want to hear from you. Working & Operational Hours 35 Hours per Week Mon - Fri between 8am - 8pm May be required to work occasional Saturday mornings between 9am - 1pm on a rota basis Please note due to a high number of applications we will be unable to reschedule the advertised interview date. However if the panel do not recruit on the day and you meet the shortlist we will arrange to interview you at a later date. Early applications are encouraged as we are experiencing a high volume of applicants for all posts, we will review numbers of applicants on a daily basis and once we have received sufficient forms we reserve the right to close the advertisement. As soon as the advert is closed, no further applications will be accepted. If you are interested in this role and have the experience required, then apply without delay! COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage. Our Commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
Sep 14, 2021
Full time
Homeowner Income Officers x1 FTC until 25/07/2022 x1 FTC until 30/03/2022 Salary starting from £27,455pa. DOE Agile working Homeworking and at Cray House, Maidstone Road, Sidcup, Kent DA14 5HU Ability to work in office once Covid 19 restrictions allow, if required NB: We hold the right to close our adverts early so please apply as soon as possible if you would to be considered for this position. Homeowner Income Officer RP.docx Closing date for applications: 15th September 2021 Interviews to be held on: 23rd & 28th September 2021 ***PREVIOUS APPLICANTS NEED NOT APPLY*** Are you an enthusiastic, hard working person with an excellent work ethic who works hard to achieve results and give the highest level of customer satisfaction? Then this could be the perfect role for you! An exciting new team has been created within our busy and vibrant Income Collection Department. The Homeowners Team will be responsible for providing excellent customer service, minimising arrears and maximising income collection for rent and service charges from our Shared Owners, Leaseholders, Intermediate and Private Rented Residents. In this role you will be responsible for managing a portfolio of properties, proactively recovering arrears owed by telephone, but also via all other forms of communication available. You will continue to work with our homeowners customers providing advice and support in order to avoid legal action for the recovery of debt. At L&Q we are focussed on delivering excellent customer service to our residents and need candidates who are highly motivated, target driven who strive to meet and exceed KPI's with a great ability to prioritise and manage your own time and dynamic with excellent telephone skills. The ideal person would be used to working to targets and KPIs and have the energy and enthusiasm to deliver a consistently high level of performance and customer service. Ideally, we are looking for candidates that have experience of working within an income collection role, preferably within the Homeowner sector, supported by strong communication skills, good IT knowledge, proven analytical ability and a desire to provide great customer service. If you have a positive mindset, want to be involved in an exciting team that rise to challenges and be able to make a real difference……we want to hear from you. Working & Operational Hours 35 Hours per Week Mon - Fri between 8am - 8pm May be required to work occasional Saturday mornings between 9am - 1pm on a rota basis Please note due to a high number of applications we will be unable to reschedule the advertised interview date. However if the panel do not recruit on the day and you meet the shortlist we will arrange to interview you at a later date. Early applications are encouraged as we are experiencing a high volume of applicants for all posts, we will review numbers of applicants on a daily basis and once we have received sufficient forms we reserve the right to close the advertisement. As soon as the advert is closed, no further applications will be accepted. If you are interested in this role and have the experience required, then apply without delay! COVID 19: The safety of our staff and our candidates is of the utmost importance. Every effort will be taken to ensure that safe ways of working are adopted throughout the Recruitment and Selection process. We are introducing extra precautions in line with UK Government Guidelines. Our recruitment processes will follow social distancing and COVID-19 Secure requirements. This will include the use of various technologies to support the interview process. Should candidates have any questions regarding this, or if you require additional support please let us know at the interview planning stage. Our Commitments: At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success. In addition to our support and training, the successful candidate will have access to our full suite of benefits including 26 days holiday rising to 31 days with length of service, annual bonus subject to group performance, excellent Pension scheme, an employee assistance programme and non-contributory life assurance. We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life. Please let us know during the recruitment process if you're interested in part time working or job sharing. In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it's feasible then we'll make it happen. We are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.