Are you ready to power the World's connections? About Kong: Kong offers the leading API and service lifecycle management platform for modern software architectures. We power trillions of transactions daily for leading organizations through our end-to-end API platform. Our growing team of engineers and tech professionals work passionately to drive the future of API innovation and service control platforms to help our community and our customers stay at the forefront of technology and innovation. Kong is headquartered in San Francisco and backed by leading investors like Index Ventures, Andreessen Horowitz, Charles River Ventures and Tiger Global. About the role: We are looking for an experienced commercial and generalist lawyer to join as anearly member of Kong's legal team, responsible for helping support Kong's salesgrowth. In this role, you will be a trusted partner to the EMEA revenue teams. Youwill also have the opportunity to provide support to our APAC sales team until wehave a legal team member in that region. You will draft, structure and negotiatecustomer contracts with some of the world's biggest brands in financial services,technology, e-commerce and other industries. You will be called on to assess legaland business risks, make sound decisions, and provide advice on a broad range ofissues in areas such as SaaS, privacy, security, alliances, open-source softwareand intellectual property, and assist with other issues as they come up. You will also partner with the wider Kong Legal team to address other corporate,compliance and other legal issues, and help develop scalable, global processes. You will report to Kong's Senior Director, Legal, EMEA and APAC, based inLondon, UK. We can hire in London, Paris, Germany or UK Remote What you will be doing: Serve as a trusted advisor and business partner to Kong's EMEA sales team, Support our APAC sales team as needed Lead complex cross-border commercial transactions with sophisticated counterpartieslocated across Europe and APAC Review, draft, and negotiate a wide variety of other commercial agreements Help ensure compliance with a variety of laws and regulations impacting our enterprisesoftware and SaaS offerings, including intellectual property, privacy, security andgovernment contracting Partner with Finance, Sales Ops and Deal Ops to support the end-to-end contractnegotiation and close process Advise internal teams on legal matters and provide general commercial legal advice, aswell as providing training and enablement to our growing Go to Market organization And any additional challenges and tasks to help support Kong's growth What you'll bring: Law degree, and member in good standing in England and Wales, France or Sweden(international legal experience a huge plus) Minimum 4-6 years of experience practicing law both with a law firm and in-house(preferably with late-stage private and/or early-stage public technology companies) Demonstrated experience in negotiating and closing complex software and SaaScontracts with large, sophisticated customers Great judgment, and an ability to build and maintain strong professional relationshipswithin the company, with customers, and others Working knowledge of intellectual property, data governance and privacy matters High professional and personal standards, and a commitment to inclusiveness Attention to detail and an ability to view legal issues within the context of businessobjectives A passion for team work and customer success - at Kong we win together and work asone Team A sense of humour! What is a Konger? We are a group of makers, thinkers, and doers focused on helping today's developers build tomorrow's technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services. We put design at the heart of everything we do, and we're relentlessly focused on creating beautiful experiences for our customers. That's why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications. We believe in the power of Open Source and everything it stands for. That's why developers around the world enthusiastically contribute on top of our open-source platform. We are passionate about solving challenges that will fundamentally shape the future of technology, and we're looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.
May 05, 2024
Full time
Are you ready to power the World's connections? About Kong: Kong offers the leading API and service lifecycle management platform for modern software architectures. We power trillions of transactions daily for leading organizations through our end-to-end API platform. Our growing team of engineers and tech professionals work passionately to drive the future of API innovation and service control platforms to help our community and our customers stay at the forefront of technology and innovation. Kong is headquartered in San Francisco and backed by leading investors like Index Ventures, Andreessen Horowitz, Charles River Ventures and Tiger Global. About the role: We are looking for an experienced commercial and generalist lawyer to join as anearly member of Kong's legal team, responsible for helping support Kong's salesgrowth. In this role, you will be a trusted partner to the EMEA revenue teams. Youwill also have the opportunity to provide support to our APAC sales team until wehave a legal team member in that region. You will draft, structure and negotiatecustomer contracts with some of the world's biggest brands in financial services,technology, e-commerce and other industries. You will be called on to assess legaland business risks, make sound decisions, and provide advice on a broad range ofissues in areas such as SaaS, privacy, security, alliances, open-source softwareand intellectual property, and assist with other issues as they come up. You will also partner with the wider Kong Legal team to address other corporate,compliance and other legal issues, and help develop scalable, global processes. You will report to Kong's Senior Director, Legal, EMEA and APAC, based inLondon, UK. We can hire in London, Paris, Germany or UK Remote What you will be doing: Serve as a trusted advisor and business partner to Kong's EMEA sales team, Support our APAC sales team as needed Lead complex cross-border commercial transactions with sophisticated counterpartieslocated across Europe and APAC Review, draft, and negotiate a wide variety of other commercial agreements Help ensure compliance with a variety of laws and regulations impacting our enterprisesoftware and SaaS offerings, including intellectual property, privacy, security andgovernment contracting Partner with Finance, Sales Ops and Deal Ops to support the end-to-end contractnegotiation and close process Advise internal teams on legal matters and provide general commercial legal advice, aswell as providing training and enablement to our growing Go to Market organization And any additional challenges and tasks to help support Kong's growth What you'll bring: Law degree, and member in good standing in England and Wales, France or Sweden(international legal experience a huge plus) Minimum 4-6 years of experience practicing law both with a law firm and in-house(preferably with late-stage private and/or early-stage public technology companies) Demonstrated experience in negotiating and closing complex software and SaaScontracts with large, sophisticated customers Great judgment, and an ability to build and maintain strong professional relationshipswithin the company, with customers, and others Working knowledge of intellectual property, data governance and privacy matters High professional and personal standards, and a commitment to inclusiveness Attention to detail and an ability to view legal issues within the context of businessobjectives A passion for team work and customer success - at Kong we win together and work asone Team A sense of humour! What is a Konger? We are a group of makers, thinkers, and doers focused on helping today's developers build tomorrow's technology. Our teams work on the bleeding edge of API innovation to provide our users with a central nervous system for data and services. We put design at the heart of everything we do, and we're relentlessly focused on creating beautiful experiences for our customers. That's why technology companies, major banks, e-commerce innovators, and government agencies put Kong in front of their most important web applications. We believe in the power of Open Source and everything it stands for. That's why developers around the world enthusiastically contribute on top of our open-source platform. We are passionate about solving challenges that will fundamentally shape the future of technology, and we're looking for the right people to join us on our mission. If you believe in taking ownership of your work, making an impact, and having fun along the way, we would love to talk to you.
Working as a weekend Service Desk Engineer , you'll be supporting businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value the input of all the engineers on the team. This role is for a full time Weekend Support Engineer - your shift will include every weekend which would be an 8-5pm (Working from home) shift - With then 2 days off a week. You'll be responsible for: Desktop and laptop fixes Supporting users remotely and over the phone Monitoring client networks Troubleshooting and fixing issues with both Windows and Mac OS Managing active directory and group policy Liaising with third party support teams, such as Sage and Bloomberg Completing checks on vital systems. In your daily role, you'll gain exposure to tools and systems within the O365 ecosystem, Windows Servers, networking equipment and much more. We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. If you're still hungry for more, we also provide a budget for training and conferences you want to attend. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you. To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc) Your success will be defined by KPIs focused on: Ticket stats e.g. first time fixes and average resolution time Quality ticket notes Good feedback from users Thorough monitoring and alerting of critical systems. You'll have regularone to ones with your manager, where you can discuss objectives, and progression within the business. The benefits package consists of: Private medical insurance 33 days annual leave including 8 bank holidays A 4% matched pension Individual yearly training budget Team social events A private counsellor 4X salary death in service insurance 4X salary critical illness insurance We'd love to see your CV, or if you have questions, please call the office and ask for Aled or Ruby. Job Types: Full-time, Permanent Pay: £23,000.00-£28,000.00 per year Benefits: Company events Company pension Discounted or free food Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Schedule: 8 hour shift Work Location: In person Reference ID:
May 05, 2024
Full time
Working as a weekend Service Desk Engineer , you'll be supporting businesses in the Financial Services sector, such as hedge funds and family offices. They understand IT is an investment, and value the input of all the engineers on the team. This role is for a full time Weekend Support Engineer - your shift will include every weekend which would be an 8-5pm (Working from home) shift - With then 2 days off a week. You'll be responsible for: Desktop and laptop fixes Supporting users remotely and over the phone Monitoring client networks Troubleshooting and fixing issues with both Windows and Mac OS Managing active directory and group policy Liaising with third party support teams, such as Sage and Bloomberg Completing checks on vital systems. In your daily role, you'll gain exposure to tools and systems within the O365 ecosystem, Windows Servers, networking equipment and much more. We promise there will be plenty of opportunities to learn, and our internal trainer will fill in any gaps. If you're still hungry for more, we also provide a budget for training and conferences you want to attend. You'll join a team who prioritises quality and maintaining good relationships with users. That means a happier day for you. To qualify for this position, you will need experience supporting Microsoft Windows and active directory and Office 365 (Admin centre, Exchange, Licensing etc) Your success will be defined by KPIs focused on: Ticket stats e.g. first time fixes and average resolution time Quality ticket notes Good feedback from users Thorough monitoring and alerting of critical systems. You'll have regularone to ones with your manager, where you can discuss objectives, and progression within the business. The benefits package consists of: Private medical insurance 33 days annual leave including 8 bank holidays A 4% matched pension Individual yearly training budget Team social events A private counsellor 4X salary death in service insurance 4X salary critical illness insurance We'd love to see your CV, or if you have questions, please call the office and ask for Aled or Ruby. Job Types: Full-time, Permanent Pay: £23,000.00-£28,000.00 per year Benefits: Company events Company pension Discounted or free food Life insurance On-site parking Private dental insurance Private medical insurance Referral programme Schedule: 8 hour shift Work Location: In person Reference ID:
Requisition #: 13853 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Innovate With Ansys, Power Your Career. SUMMARY Ansys is the global leader in engineering simulation. We help the world's most innovative companies deliver radically better products to their customers. If you've ever seen a rocket launch, flown on an airplane, driven a car, used a computer, touched a mobile device, crossed a bridge, or put on wearable technology, chances are you've used a product where Ansys software played a critical role in its creation. The Materials Science Business Unit within Ansys, formerly Granta Design Ltd, is the leader in materials information technology - software, information resources, and services to advance materials education, and to enable better, greener, safer products. As an Angular / TypeScript Software Engineer within Ansys Granta, you will be responsible for building front-ends to our flagship product, GRANTA MI, the leading system for materials information management. RESPONSIBILITIES • Developing clean, maintainable cross-browser code in Angular, TypeScript, JavaScript and HTML/CSS to drive a new generation of web applications. • Championing User Experience across our software development process. • Explaining, communicating and drafting UI designs. MINIMUM QUALIFICATIONS • Knowledge of cross-browser Angular, TypeScript, JavaScript, HTML and CSS • Experience of designing and implementing Angular applications • An eye for design and visual aesthetics and attention to detail • Strong communication skills and the ability to draft and visually communicate UI design • Experience with unit and end to end testing frameworks for web applications At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what's next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. CREATING A PLACE WE'RE PROUD TO BE Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.). For more information, please visit us at Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.
May 05, 2024
Full time
Requisition #: 13853 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the predictive power of simulation. From sustainable transportation to advanced semiconductors, from satellite systems to life-saving medical devices, the next great leaps in human advancement will be powered by Ansys. Innovate With Ansys, Power Your Career. SUMMARY Ansys is the global leader in engineering simulation. We help the world's most innovative companies deliver radically better products to their customers. If you've ever seen a rocket launch, flown on an airplane, driven a car, used a computer, touched a mobile device, crossed a bridge, or put on wearable technology, chances are you've used a product where Ansys software played a critical role in its creation. The Materials Science Business Unit within Ansys, formerly Granta Design Ltd, is the leader in materials information technology - software, information resources, and services to advance materials education, and to enable better, greener, safer products. As an Angular / TypeScript Software Engineer within Ansys Granta, you will be responsible for building front-ends to our flagship product, GRANTA MI, the leading system for materials information management. RESPONSIBILITIES • Developing clean, maintainable cross-browser code in Angular, TypeScript, JavaScript and HTML/CSS to drive a new generation of web applications. • Championing User Experience across our software development process. • Explaining, communicating and drafting UI designs. MINIMUM QUALIFICATIONS • Knowledge of cross-browser Angular, TypeScript, JavaScript, HTML and CSS • Experience of designing and implementing Angular applications • An eye for design and visual aesthetics and attention to detail • Strong communication skills and the ability to draft and visually communicate UI design • Experience with unit and end to end testing frameworks for web applications At Ansys, we know that changing the world takes vision, skill, and each other. We fuel new ideas, build relationships, and help each other realize our greatest potential. We are ONE Ansys. We operate on three key components: the commitments to our stakeholders, the behaviors of how we work together, and the actions of how we deliver results. Together as ONE Ansys, we are powering innovation that drives human advancement. Our Commitments: Amaze with innovative products and solutions Make our customers incredibly successful Act with integrity Ensure employees thrive and shareholders prosper Our Values: Adaptability: Be open, welcome what's next Courage: Be courageous, move forward passionately Generosity: Be generous, share, listen, serve Authenticity: Be you, make us stronger Our Actions: We commit to audacious goals We work seamlessly as a team We demonstrate mastery We deliver outstanding results INCLUSION IS AT OUR CORE We believe diverse thinking leads to better outcomes. We are committed to creating and nurturing a workplace that fuels this by welcoming people, no matter their background, identity, or experience, to a workplace where they are valued and where diversity, inclusion, equity, and belonging thrive. WELCOME WHAT'S NEXT IN YOUR CAREER AT ANSYS At Ansys, you will find yourself among the sharpest minds and most visionary leaders across the globe. Collectively we strive to change the world with innovative technology and transformational solutions. With a prestigious reputation in working with well-known, world-class companies, standards at Ansys are high - met by those willing to rise to the occasion and meet those challenges head on. Our team is passionate about pushing the limits of world-class simulation technology, empowering our customers to turn their design concepts into successful, innovative products faster and at a lower cost. At Ansys, it's about the learning, the discovery, and the collaboration. It's about the "what's next" as much as the "mission accomplished." And it's about the melding of disciplined intellect with strategic direction and results that have, can, and do impact real people in real ways. All this is forged within a working environment built on respect, autonomy, and ethics. CREATING A PLACE WE'RE PROUD TO BE Ansys is an S&P 500 company and a member of the NASDAQ-100. We are proud to have been recognized for the following more recent awards, although our list goes on: Newsweek's Most Loved Workplace globally and in the U.S., Gold Stevie Award Winner, America's Most Responsible Companies, Fast Company World Changing Ideas, Great Place to Work Certified (Belgium, China, Greece, France, India, Japan, Korea, Spain, Sweden, Taiwan, and U.K.). For more information, please visit us at Ansys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics. Ansys does not accept unsolicited referrals for vacancies, and any unsolicited referral will become the property of Ansys. Upon hire, no fee will be owed to the agency, person, or entity.
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
May 05, 2024
Full time
Job Title: Senior Customer Support Executive Location: Office Based, Redburn Road, Westerhope, Newcastle Upon Tyne Salary: Based on experience Job type: Full time, Permanent Working Hours: 37.5hr per Week (08:30 - 17:00) Based in Newcastle upon Tyne, we are a family-owned business that was founded in 1946. We manufacture a range of industrial doors and install though out the UK as well as service overseas contracts. We bring generations of engineering experience and pioneering product expertise to customers worldwide. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: Reporting to the Customer Support Manager, you will be sitting within the Customer Support Team. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. This is an exciting opportunity for a highly motivated individual, who has a proven track record of successful customer service and management skills. As the senior customer support executive, you will deputise for the customer support manager where necessary. You will oversee and support the work of the department in relation to PPM, Installation and Responsive Repairs & will offer excellent customer service and after-sales support. Duties And Key Responsibilities Duties will involve but are not limited to: - Develop and maintain strong relationships with customers Handle escalated customer issues and complaints, demonstrating strong problem-solving skills and a commitment to achieving positive outcomes Act as a liaison between customers and internal teams, advocating for customer needs and ensuring timely resolution of issues Stay informed of new information relating to products, legislation, and best and share knowledge and insights with the team Monitor team performance, identify trends and areas for improvement, and areas for improvement and opportunities for training Possessing excellent product knowledge to enhance customer support Generate technical quotations Verification of engineer's daily/weekly timesheets Processing Engineers wages Assisting with reporting of departmental KPI's Monitor & manage van fleet Departmental invoicing where required Process & monitor returns to suppliers Update and maintain the company CRM Lead by example, fostering a positive and collaborative work environment, and inspiring team members to deliver their best work Any other reasonable task as required by the Customer Support Manager The Candidate: Skills / Training: Basic people management and leadership skills Proven experience in a customer support or service role Excellent communication & interpersonal skills, with the ability to interact with customers, team members and stakeholders at all levels Strong problem solving and decision-making skills Excellent organisational skills and attention to details with the ability to manage multiple tasks simultaneously Commitment to delivering exceptional customer service and exceeding customer expectations Ability to thrive under pressure Knowledge of Microsoft Excel, Word, & PowerPoint Understanding of CRM systems desirable but not essential General Responsibilities: Align company and employee core values. If you see something that is wrong do something about correcting it. Be responsible and get things done. Share information and work towards team building. Establish/understand your key performance indicators and maintain this measure so both you and the company know how your performance is measured. Be a good team member, demonstrating loyalty and commitment to the organization and team members and always do your best. To be fully aware of and adhere to the relevant policies and procedures. This job description is intended as a guide to the duties and responsibilities of the post. It does not seek to define all the duties and is subject to amendment/alteration which will be made after full discussion with the post holder. Benefits: 22 days of annual leave (Additional awarded for service) Life insurance Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Customer Service Team Leader, Senior Customer Service Executive, Account Coordinator, Customer Account Executive, Client Support Team Leader, Customer Service Support Lead, Senior Client Support Executive, Construction Customer Service Team Lead may also be considered for this role.
Fire / Building Safety Manager - 99% working from home - 6 -12 month FTC - 75,000 plus benefits. Amazing Property Risk Management Company that have brilliant ethical practices, that support their staff extremely well. Building / Fire Safety Manager to provide advice on both new buildings and buildings in scope of 18 m or 7 storeys regarding the golden thread of information and to produce the Building Safety Case and the Safety Case Report. heir role is to help protect life,property, and the wider environment from risk of fire and to help ensure that projects meet industry codes and legislative requirements, as well as providing advice to the client on how to manage the Safety Case Report. This role could possibly be mostly desktop work reviewing documentation and reporting on the safety case after documentation provided by client. Possible site work if required but not always necessary. To liaison with local authority, regulatory bodies if required. Scope of role The role is closely related to those of the fire assessors (also known as fire safety consultants), who conduct fire risk assessments for in scope buildings the Fire Engineers for fire strategy and fire safety management plans and fire investigators, who determine the cause of a fire. Main Responsibilities Identifying possible fire related risks and reducing or eliminating them with recommendations as part of the golden thread gap analysis Making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (fire strategy) Incorporating fire safety procedures into designs - such as sprinkler systems, emergency exits and fire alarms - to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour Making recommendations for the material used in the construction or refurbishment of a building Keeping up to date with regulations and legislation Visiting project/construction sites to advise on the installation or implementation of the designs Providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and fire engineering solutions as part of the golden thread gap analysis Writing reports on safety case reports based on evidence from the gap analysis Writing Fire Safety Management Plans Liaising with local authorities and/or building control professionals if and as required Role Responsibilities Provide high quality technical fire consultancy to clients Knowledge of fire strategies and fire safety management plans as well as fire risk assessments, compartmentation surveys, fire door surveys, external wall surveys. Deliver safety case reports and possible knowledge of delivery of Fire Strategies and Fire Safety Management Plans Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the relevant field Acknowledge legislation change and review and amend reports to suit changes To respond to requests for client work and proposals Be exemplar in client management and building relationships Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects; to undertake regular project reviews To follow all financial procedures in the delivery of projects Ensure the use of the Consulting Group technical tools and methodologies in delivery of projects to the standard set Competent support to clients on the golden thread of information and the safety case report QA safety case reports as part of the Fire Safety Managers team Contribute to a rolling forecast to provide visibility of future workload Monitor individual utilisation versus targets and actively manage optimal utilisation Delivery against Key personal and divisional KPIs Support junior members of staff in delivery of consultancy services and ensure their compliance with site safety practices where site work is undertaken To support team working Ensure full implementation and use of the competency framework Support as required in the definition of the current and future market, market drivers and service offerings of the Consulting Group Marketing the relevant services of the company Undergo Training and deliver training to clients if required Candidate requirements Level 6 health and safety qualification, such as the NEBOSH Diploma, NCRQ if possible NEBOSH Fire certificate, Level 3 or level 4 diploma for fire risk assessment, degree or advanced FPA fire course. Membership of IOSH, IFSM, IFE, IIRSM. Grad IFE, MIFSM MIIRSM Experience interpreting and implementing complex safety management systems either on a global scale, or in medium/ high risk industries Significant experience in a H&S, Fire role operating under an established Health and Safety and Fire Management System Liaison with a broad range of stakeholders at all levels of an organisation Extensive knowledge of UK HSF regulations and experience in practical implementation Operational site experience Strong analytical and report writing skills
May 05, 2024
Full time
Fire / Building Safety Manager - 99% working from home - 6 -12 month FTC - 75,000 plus benefits. Amazing Property Risk Management Company that have brilliant ethical practices, that support their staff extremely well. Building / Fire Safety Manager to provide advice on both new buildings and buildings in scope of 18 m or 7 storeys regarding the golden thread of information and to produce the Building Safety Case and the Safety Case Report. heir role is to help protect life,property, and the wider environment from risk of fire and to help ensure that projects meet industry codes and legislative requirements, as well as providing advice to the client on how to manage the Safety Case Report. This role could possibly be mostly desktop work reviewing documentation and reporting on the safety case after documentation provided by client. Possible site work if required but not always necessary. To liaison with local authority, regulatory bodies if required. Scope of role The role is closely related to those of the fire assessors (also known as fire safety consultants), who conduct fire risk assessments for in scope buildings the Fire Engineers for fire strategy and fire safety management plans and fire investigators, who determine the cause of a fire. Main Responsibilities Identifying possible fire related risks and reducing or eliminating them with recommendations as part of the golden thread gap analysis Making designs, calculations, sketches and/or diagrams to help prevent fire or fire spread (fire strategy) Incorporating fire safety procedures into designs - such as sprinkler systems, emergency exits and fire alarms - to minimise the risk of injury and loss of life in the event of a fire, taking into account both the structural integrity of the building and human behaviour Making recommendations for the material used in the construction or refurbishment of a building Keeping up to date with regulations and legislation Visiting project/construction sites to advise on the installation or implementation of the designs Providing advice that feeds into decisions on safe building occupancy levels, fire evacuation plans and fire engineering solutions as part of the golden thread gap analysis Writing reports on safety case reports based on evidence from the gap analysis Writing Fire Safety Management Plans Liaising with local authorities and/or building control professionals if and as required Role Responsibilities Provide high quality technical fire consultancy to clients Knowledge of fire strategies and fire safety management plans as well as fire risk assessments, compartmentation surveys, fire door surveys, external wall surveys. Deliver safety case reports and possible knowledge of delivery of Fire Strategies and Fire Safety Management Plans Keep abreast of current legislation, relevant national and international standards and guidelines and technical developments within the relevant field Acknowledge legislation change and review and amend reports to suit changes To respond to requests for client work and proposals Be exemplar in client management and building relationships Contribute to delivery of projects on time and to budget; to manage resources in the delivery of the projects; to undertake regular project reviews To follow all financial procedures in the delivery of projects Ensure the use of the Consulting Group technical tools and methodologies in delivery of projects to the standard set Competent support to clients on the golden thread of information and the safety case report QA safety case reports as part of the Fire Safety Managers team Contribute to a rolling forecast to provide visibility of future workload Monitor individual utilisation versus targets and actively manage optimal utilisation Delivery against Key personal and divisional KPIs Support junior members of staff in delivery of consultancy services and ensure their compliance with site safety practices where site work is undertaken To support team working Ensure full implementation and use of the competency framework Support as required in the definition of the current and future market, market drivers and service offerings of the Consulting Group Marketing the relevant services of the company Undergo Training and deliver training to clients if required Candidate requirements Level 6 health and safety qualification, such as the NEBOSH Diploma, NCRQ if possible NEBOSH Fire certificate, Level 3 or level 4 diploma for fire risk assessment, degree or advanced FPA fire course. Membership of IOSH, IFSM, IFE, IIRSM. Grad IFE, MIFSM MIIRSM Experience interpreting and implementing complex safety management systems either on a global scale, or in medium/ high risk industries Significant experience in a H&S, Fire role operating under an established Health and Safety and Fire Management System Liaison with a broad range of stakeholders at all levels of an organisation Extensive knowledge of UK HSF regulations and experience in practical implementation Operational site experience Strong analytical and report writing skills
Partner Solutions Architect, AWS, Partner Sales Job ID: AWS EMEA SARL (UK Branch) - F93 Solutions Architects work hand in hand with AWS customers and partners to help them make the most of the Cloud. They are at the crossroads of business and technology and engage with organisations at all stages of cloud adoption. Solutions Architects are responsible for creating and presenting technical content and sharing best practices. Partner Sales Solution Architects (PSSAs) focus on Global and National Systems Integrators (G/SI) and Independent Software Vendors (ISVs). You will have the opportunity to help accelerate and deliver on customer's technical strategy leveraging solution design best practices, cloud native use cases, and broad set of AWS solutions offered by the partner community. In this role, you will own the technical engagement with strategic partners. Solutions Architects are responsible for the overall technical relationship between customers, partners, and AWS. They make recommendations on security, cost, performance, reliability, and operational efficiency. They work to understand the customer's needs and give prescriptive guidance on how to create solutions with AWS technology. Solutions Architects lead activities such as architecture reviews, white-boarding sessions, demos, and technical workshops. They collaborate with other teams such as account management, professional services, support, product teams, and the AWS partner ecosystem. Key job responsibilities Work directly with customers and partners to accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes. Build technical relationships with partners and operate as their trusted adviser. The best interests of the customer will shape the guidance you provide. Share the voice of the customer and partners to inform the roadmap of AWS features. Participate in the creation and sharing of best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts). Evangelize and educate about AWS technology (e.g. through workshops, user groups, meetups, public speaking, online videos or conferences). Contribute to the growth of the Solutions Architecture organization by interviewing candidates and having a voice in hiring decisions. You will also be helping others develop new skills by knowledge sharing. Develop areas of depth in technical domains relevant to your interests and your customer's outcomes. A day in the life In this role you will get to practice your creativity, linking technology to tangible solutions and educating AWS customers and partners about the art of the possible. You will have the opportunity to implement or document cloud-native reference architectures for a variety of use cases. The Solutions Architecture team is a diverse group of technologists from a variety of backgrounds. Practical knowledge of the AWS platform is desired but not required, provided you have a sound technical foundation and a desire to learn. You will have the support to grow your expertise in industry and technology areas of depth. Every day you will learn something new from your partners/customers, your peers and your own experiments. At Amazon you will be encouraged and rewarded for doing what is right for the long-term success of the customer. We value your passion to discover, invent and build on behalf of customers. About the team AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations: London, GBR Manchester, GBR BASIC QUALIFICATIONS - Background in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps. - L5: 4+ years SA or equivalent experience. - Fluent written and verbal communication skills in English. PREFERRED QUALIFICATIONS - Experience designing, building, refactoring or operating IT systems - either on premises or in the cloud. - Working knowledge of cloud native architectures. - Knowledge of a modern programming language (Python, JavaScript, Go, .Net, Java, etc.) and/or scripting, Infrastructure as Code etc. - AWS / GCP / Azure certifications (e.g. AWS Solutions Architect Associate or Professional). - Technical Degree (Computer Science, Maths, Engineering or equivalent) and/or relevant tech experience. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:). Posted: March 25, 2024 (Updated 1 day ago) Posted: March 7, 2024 (Updated 1 day ago) Posted: April 15, 2024 (Updated 1 day ago) Posted: March 25, 2024 (Updated 1 day ago) Posted: March 29, 2024 (Updated 2 days ago) Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
May 05, 2024
Full time
Partner Solutions Architect, AWS, Partner Sales Job ID: AWS EMEA SARL (UK Branch) - F93 Solutions Architects work hand in hand with AWS customers and partners to help them make the most of the Cloud. They are at the crossroads of business and technology and engage with organisations at all stages of cloud adoption. Solutions Architects are responsible for creating and presenting technical content and sharing best practices. Partner Sales Solution Architects (PSSAs) focus on Global and National Systems Integrators (G/SI) and Independent Software Vendors (ISVs). You will have the opportunity to help accelerate and deliver on customer's technical strategy leveraging solution design best practices, cloud native use cases, and broad set of AWS solutions offered by the partner community. In this role, you will own the technical engagement with strategic partners. Solutions Architects are responsible for the overall technical relationship between customers, partners, and AWS. They make recommendations on security, cost, performance, reliability, and operational efficiency. They work to understand the customer's needs and give prescriptive guidance on how to create solutions with AWS technology. Solutions Architects lead activities such as architecture reviews, white-boarding sessions, demos, and technical workshops. They collaborate with other teams such as account management, professional services, support, product teams, and the AWS partner ecosystem. Key job responsibilities Work directly with customers and partners to accelerate their projects and recommend best-practice architectures in line with their long-term business outcomes. Build technical relationships with partners and operate as their trusted adviser. The best interests of the customer will shape the guidance you provide. Share the voice of the customer and partners to inform the roadmap of AWS features. Participate in the creation and sharing of best practices, technical content and new reference architectures (e.g. white papers, code samples, blog posts). Evangelize and educate about AWS technology (e.g. through workshops, user groups, meetups, public speaking, online videos or conferences). Contribute to the growth of the Solutions Architecture organization by interviewing candidates and having a voice in hiring decisions. You will also be helping others develop new skills by knowledge sharing. Develop areas of depth in technical domains relevant to your interests and your customer's outcomes. A day in the life In this role you will get to practice your creativity, linking technology to tangible solutions and educating AWS customers and partners about the art of the possible. You will have the opportunity to implement or document cloud-native reference architectures for a variety of use cases. The Solutions Architecture team is a diverse group of technologists from a variety of backgrounds. Practical knowledge of the AWS platform is desired but not required, provided you have a sound technical foundation and a desire to learn. You will have the support to grow your expertise in industry and technology areas of depth. Every day you will learn something new from your partners/customers, your peers and your own experiments. At Amazon you will be encouraged and rewarded for doing what is right for the long-term success of the customer. We value your passion to discover, invent and build on behalf of customers. About the team AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. ABOUT AWS: Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying. Why AWS Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud. Inclusive Team Culture Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. We are open to hiring candidates to work out of one of the following locations: London, GBR Manchester, GBR BASIC QUALIFICATIONS - Background in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps. - L5: 4+ years SA or equivalent experience. - Fluent written and verbal communication skills in English. PREFERRED QUALIFICATIONS - Experience designing, building, refactoring or operating IT systems - either on premises or in the cloud. - Working knowledge of cloud native architectures. - Knowledge of a modern programming language (Python, JavaScript, Go, .Net, Java, etc.) and/or scripting, Infrastructure as Code etc. - AWS / GCP / Azure certifications (e.g. AWS Solutions Architect Associate or Professional). - Technical Degree (Computer Science, Maths, Engineering or equivalent) and/or relevant tech experience. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:). Posted: March 25, 2024 (Updated 1 day ago) Posted: March 7, 2024 (Updated 1 day ago) Posted: April 15, 2024 (Updated 1 day ago) Posted: March 25, 2024 (Updated 1 day ago) Posted: March 29, 2024 (Updated 2 days ago) Amazon is an Equal Opportunity Employer - Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age.
Security Pre-Sales Engineer Overview: As a Pre-Sales Engineer, you will play a critical role in driving sales success by providing technical expertise and support throughout the pre-sales process. You will collaborate closely with the sales team to understand customer requirements, propose solutions, and demonstrate the value of our client's products and services click apply for full job details
May 05, 2024
Full time
Security Pre-Sales Engineer Overview: As a Pre-Sales Engineer, you will play a critical role in driving sales success by providing technical expertise and support throughout the pre-sales process. You will collaborate closely with the sales team to understand customer requirements, propose solutions, and demonstrate the value of our client's products and services click apply for full job details
Senior Engineer Do you have experience in Temporary Works Design? Would you like to work on a vast range of construction and infrastructure related schemes, including some of the UK's most high-profile projects? Then please read on Kier Professional Services (KPS) are looking for a Senior Engineer to join our growing team based in Norwich, East Anglia. Kier Professional Services (KPS) are the engineering consultancy division of Kier Group, providing design solutions, technical advice, and engineering support to all other Kier business units. We undertake over 2,000 designs a year in support of over 400 projects, making us one of the UK's largest Temporary Works designers. Our 100+ Temporary Works engineers have extensive experience in designing and checking Temporary Works for projects of all sizes and across all sectors. Our vision is to ensure that Kier is technically equipped to achieve its vision and to enhance the Group's competitive position and reputation. Location : Norwich, East Anglia Business Area: Transportation, Kier Professional Services (KPS) Contract : Full Time, Permanent What will your responsibilities be? As a Senior Engineer inside KPS you will be working closely with project teams to support with the delivery of a broad range of civil and structural related services in both Temporary and Permanent Works throughout the Kier business. You will also contribute to the delivery of more complex services by providing solutions which are safe and buildable (in both their temporary and permanent states). Your day to day will include: Temporary Works design and checking, above and below ground in all materials, integrated with Permanent Works design if applicable. Delivery of alternative solutions and value engineering, enhancing Kiers reputation Tender stage and bid winning support, focusing on buildability, efficiency, and innovation. Technical assessment and review of 3rd party designs, ensuring compliance with the brief to meet client and Kier requirements. Delivery of alternative solutions and value engineering, enhancing Kier's competitive position Manage and mentor other junior KPS staff. What are we looking for? This role of Senior Engineer is great for you if: You must be a Chartered Engineer or are looking to become Chartered. An interest in Temporary Works Design or experienced in already. You have a full UK driving licence. What can we offer you? Competitive salary/package such as car allowance or company car. Agile working. The opportunity to work on varied and interesting projects across several sectors. We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the
May 05, 2024
Full time
Senior Engineer Do you have experience in Temporary Works Design? Would you like to work on a vast range of construction and infrastructure related schemes, including some of the UK's most high-profile projects? Then please read on Kier Professional Services (KPS) are looking for a Senior Engineer to join our growing team based in Norwich, East Anglia. Kier Professional Services (KPS) are the engineering consultancy division of Kier Group, providing design solutions, technical advice, and engineering support to all other Kier business units. We undertake over 2,000 designs a year in support of over 400 projects, making us one of the UK's largest Temporary Works designers. Our 100+ Temporary Works engineers have extensive experience in designing and checking Temporary Works for projects of all sizes and across all sectors. Our vision is to ensure that Kier is technically equipped to achieve its vision and to enhance the Group's competitive position and reputation. Location : Norwich, East Anglia Business Area: Transportation, Kier Professional Services (KPS) Contract : Full Time, Permanent What will your responsibilities be? As a Senior Engineer inside KPS you will be working closely with project teams to support with the delivery of a broad range of civil and structural related services in both Temporary and Permanent Works throughout the Kier business. You will also contribute to the delivery of more complex services by providing solutions which are safe and buildable (in both their temporary and permanent states). Your day to day will include: Temporary Works design and checking, above and below ground in all materials, integrated with Permanent Works design if applicable. Delivery of alternative solutions and value engineering, enhancing Kiers reputation Tender stage and bid winning support, focusing on buildability, efficiency, and innovation. Technical assessment and review of 3rd party designs, ensuring compliance with the brief to meet client and Kier requirements. Delivery of alternative solutions and value engineering, enhancing Kier's competitive position Manage and mentor other junior KPS staff. What are we looking for? This role of Senior Engineer is great for you if: You must be a Chartered Engineer or are looking to become Chartered. An interest in Temporary Works Design or experienced in already. You have a full UK driving licence. What can we offer you? Competitive salary/package such as car allowance or company car. Agile working. The opportunity to work on varied and interesting projects across several sectors. We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the
OPICO, the UK's largest independent importer of agricultural machinery, is looking to recruit an experienced service engineer to strengthen its Technical Support department. If you are a strong team player, are keen to travel and are able to relate to farmers and agricultural dealers then we would like to hear from you. Based in the north of the UK, the successful applicant will have a strong knowledge of agricultural practices and good technical knowledge of agricultural machinery. Your career development is important to us. We want to invest in the right candidate, giving you the opportunity to learn and grow with OPICO. A competitive remuneration package is available for the right person. Interested? Please send your CV to or call to find out more. You can also apply for this role by clicking the Apply Button
May 05, 2024
Full time
OPICO, the UK's largest independent importer of agricultural machinery, is looking to recruit an experienced service engineer to strengthen its Technical Support department. If you are a strong team player, are keen to travel and are able to relate to farmers and agricultural dealers then we would like to hear from you. Based in the north of the UK, the successful applicant will have a strong knowledge of agricultural practices and good technical knowledge of agricultural machinery. Your career development is important to us. We want to invest in the right candidate, giving you the opportunity to learn and grow with OPICO. A competitive remuneration package is available for the right person. Interested? Please send your CV to or call to find out more. You can also apply for this role by clicking the Apply Button
Transport Compliance Manager An exciting new Transport and Compliance Manager opportunity at DX! Must have CPC (Domestic/International) All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: This role proactively manages the compliance of operator licence and the inspection, repair and maintenance of the vehicle fleet. In addition, you will manage the on-boarding of PAYE drivers and sub-contractors whilst playing an active role in building efficiency and continuous improvement. Key responsibilities Responsible for managing the fleet compliance for the depot. Managing vehicle service planning in line with company policy Ensure all inspections, checks, tachograph calibration checks and RFL are carried out on time and in line with company policy Carryout driver licence checks for PAYE/Agency and sub-contractor drivers in line with company policy. Management of driver licence mandates and confirming monthly checks have been carried out and reported into Engineering. Ensuring all pre-use and end of use checks are being carried out by all drivers and the information is recorded in line with company policy. Complete sub-contractor reviews Produce relevant reporting and management information to increase efficiency, business improvement and customer satisfaction Essential criteria for this role CPC Manager (National / International) Qualification Specialist in driver and vehicle legislation Transport compliance background/experience Benefits: Competitive Rates of Pay Holidays: 25 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more We look forward to hearing from you!
May 05, 2024
Full time
Transport Compliance Manager An exciting new Transport and Compliance Manager opportunity at DX! Must have CPC (Domestic/International) All About You You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise. What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We'll give you all the responsibility you need to develop yourself as an adaptable leader; with plenty of challenges to keep your career growing. If you want to develop your career, DX will provide the training and the opportunities! In addition, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise. Role summary: This role proactively manages the compliance of operator licence and the inspection, repair and maintenance of the vehicle fleet. In addition, you will manage the on-boarding of PAYE drivers and sub-contractors whilst playing an active role in building efficiency and continuous improvement. Key responsibilities Responsible for managing the fleet compliance for the depot. Managing vehicle service planning in line with company policy Ensure all inspections, checks, tachograph calibration checks and RFL are carried out on time and in line with company policy Carryout driver licence checks for PAYE/Agency and sub-contractor drivers in line with company policy. Management of driver licence mandates and confirming monthly checks have been carried out and reported into Engineering. Ensuring all pre-use and end of use checks are being carried out by all drivers and the information is recorded in line with company policy. Complete sub-contractor reviews Produce relevant reporting and management information to increase efficiency, business improvement and customer satisfaction Essential criteria for this role CPC Manager (National / International) Qualification Specialist in driver and vehicle legislation Transport compliance background/experience Benefits: Competitive Rates of Pay Holidays: 25 days increasing with length of service + bank holidays Long Service Recognition scheme Enhanced Maternity & Paternity Company Pension Scheme Life Assurance Employee Assistance programme including 24/7 Virtual GP DX Discounts Portal Excellent opportunities for career progression and more We look forward to hearing from you!
Details Reference number 351240 Salary £42,991 - £71,649 Base salary band is £42,991 - £60,649 with an additional DDaT allowance of £4,350 - £11,000 available. The final salary and allowance awarded will be based on an assessment of your skills and experience as demonstrated at interview. Please note that the minimum salary does not reflect the 2023/24 pay deal and we are therefore expecting this to increase in the near future. A Civil Service Pension with an average employer contribution of 27% Job grade Senior Executive Officer Grade 7 DDaT Principle Contract type Permanent Business area CH - Digital Services Type of role Architecture and Data Digital Information Technology Working pattern Flexible working, Full-time, Homeworking, Job share, Part-time Number of jobs available 4 Contents Location About the job Benefits Things you need to know Apply and further information Location Remote working (anywhere in the UK) About the job Job summary A fantastic opportunity has arisen to join the Companies House architecture team as a Lead Technical Architect, a key role in a small, high performing team within an organisation that truly values its staff. The team is responsible for developing technical architectures that deliver business objectives, while supporting and encouraging one another to create the most effective designs with a focus on delivering value. Team working is highly valued along with a willingness to challenge established thinking and ways of working. This is an opportunity to advance your knowledge and technical understanding in a high-profile role which has an impact across the organisation, developing systems that are used nationally and at high volume. We're currently fulfilling around 14 million search requests per day with users including the general public, businesses, the police and other government organisations. In this role you will work with the wider Digital and Data Directorate, working closely with business stakeholders to develop technical designs that address business priorities and guide the development teams in creating robust, secure solutions. This is an opportunity to work with the latest cloud technologies, develop microservice architectures and shape the technical direction of the organisation. You will have excellent technical skills, proven architecture design experience and a background in software engineering. Our current technology stack primarily comprises node.js, Java/Spring and MongoDB running in AWS and some exposure to these technologies would be beneficial, but we would consider applications from anyone with exposure to similar technologies. We offer an excellent benefits package that includes a generous 30 days annual leave plus 8 bank holidays and 1 privilege day, flexitime with no core hours and enrolment into the Civil Service Pension Scheme with a contribution rate averaging 28%. To find out more about what a great place Companies House is to work visit Companies House Further information on Companies House Services can be found here Job description We're looking for a Technical Architect whose responsibilities will include: Providing technical guidance and architectural designs to help shape the future digital services at Companies House, and effectively communicating these to both technical and non-technical stakeholders. Helping establish and maintain architectural principles, strategy, governance and technical direction for Companies House services. Working closely with the architecture team to ensure designs are consistent and fit for purpose. Keeping up to date new technologies and processes and applying this knowledge to improve our services. Working closely with development teams, ensuring their output adheres to the architectural designs. This is an exciting opportunity in digital services, designing and delivering quality services to our users. By helping us to shape our services, you'll have the opportunity to be at the forefront of digital transformation in government. Person specification We are looking for someone to be part of our team in a time of great change and to play an integral part in shaping the architecture and design of future digital services that are used worldwide, help tackle economic crime at a national level and provide confidence to the UK economy. We want someone keen to improve their skills using new and exciting technologies and develop their career working on diverse projects with a focus on continuous improvement, while being part of a supportive high-profile team. We are seeking a talented individual who not only excels in architectural design but also possesses exceptional communication skills to effectively engage with colleagues and stakeholders across the business. Experience We are looking for the following experience, which will be assessed at sift and at interview. Please refer to the bullet points below when writing your personal statement. Experience in several of the following would be desirable: Technical Architecture Design Experience. Technical Lead or Lead Development Experience. Designing redundant, distributed services at scale, covering all aspects of the technology stack, including infrastructure following microservice architecture patterns. Experience of public cloud service offerings, especially IaaS / PaaS. Experience of integrating third party and in house developed systems. Demonstrate experience of translating user requirements to solution designs. Knowledge of architectural tools, methods and industry best practice. Demonstrate ability to think strategically whilst having a strong focus on technologies and operational service delivery. Technical Skills We are looking for the following technical skills, which will be assessed at sift and at interview. Please refer to the bullet points below when writing your personal statement. Proven commercial experience of a selection of the following technologies/skills is desirable but demonstrating a positive attitude and having an aptitude to learn is more important: Microservices Architectures API Development Cloud Computing Platforms Designing Secure and Scalable Systems NoSQL Databases Relational Databases Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Delivering at Pace Seeing the Big Picture Benefits Alongside your salary of £42,991, Companies House contributes £12,454 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Please note that the minimum salary does not reflect the 2023/24 pay deal and we are therefore expecting this to increase in the near future. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House. About us Our aim is to be the best registry in the world achieved through brilliant people working on brilliant systems delivering brilliant services. We are currently delivering an organisation wide transformation programme focussing on a complete redesign of our digital services, target operating model and culture. This change will need different skills, capabilities and mindset where adaptable, bold and curious behaviours are the norm and empowerment is encouraged and utilised. To find out more about the great things we're doing at Companies House please have a look at our blog posts and podcasts. Companies House values its people, their contributions and has created a real sense of community where people seek to create strong connections. Our commitment to learning and development is exceptional, and we believe passionately in the employee experience with is prevalent through the engagement, wellbeing and development strategies which have resulted in Platinum Investors in People and MIND index awards. We encourage professional development, celebrate success and live our values to effect real change. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. Where will you be working? We are currently using a hybrid approach to the way we work. The majority of our digital teams are based in our Cardiff head office. Remote/homeworking contracts will only be offered to successful candidates who are not within a commutable distance to our Cardiff office . click apply for full job details
May 05, 2024
Full time
Details Reference number 351240 Salary £42,991 - £71,649 Base salary band is £42,991 - £60,649 with an additional DDaT allowance of £4,350 - £11,000 available. The final salary and allowance awarded will be based on an assessment of your skills and experience as demonstrated at interview. Please note that the minimum salary does not reflect the 2023/24 pay deal and we are therefore expecting this to increase in the near future. A Civil Service Pension with an average employer contribution of 27% Job grade Senior Executive Officer Grade 7 DDaT Principle Contract type Permanent Business area CH - Digital Services Type of role Architecture and Data Digital Information Technology Working pattern Flexible working, Full-time, Homeworking, Job share, Part-time Number of jobs available 4 Contents Location About the job Benefits Things you need to know Apply and further information Location Remote working (anywhere in the UK) About the job Job summary A fantastic opportunity has arisen to join the Companies House architecture team as a Lead Technical Architect, a key role in a small, high performing team within an organisation that truly values its staff. The team is responsible for developing technical architectures that deliver business objectives, while supporting and encouraging one another to create the most effective designs with a focus on delivering value. Team working is highly valued along with a willingness to challenge established thinking and ways of working. This is an opportunity to advance your knowledge and technical understanding in a high-profile role which has an impact across the organisation, developing systems that are used nationally and at high volume. We're currently fulfilling around 14 million search requests per day with users including the general public, businesses, the police and other government organisations. In this role you will work with the wider Digital and Data Directorate, working closely with business stakeholders to develop technical designs that address business priorities and guide the development teams in creating robust, secure solutions. This is an opportunity to work with the latest cloud technologies, develop microservice architectures and shape the technical direction of the organisation. You will have excellent technical skills, proven architecture design experience and a background in software engineering. Our current technology stack primarily comprises node.js, Java/Spring and MongoDB running in AWS and some exposure to these technologies would be beneficial, but we would consider applications from anyone with exposure to similar technologies. We offer an excellent benefits package that includes a generous 30 days annual leave plus 8 bank holidays and 1 privilege day, flexitime with no core hours and enrolment into the Civil Service Pension Scheme with a contribution rate averaging 28%. To find out more about what a great place Companies House is to work visit Companies House Further information on Companies House Services can be found here Job description We're looking for a Technical Architect whose responsibilities will include: Providing technical guidance and architectural designs to help shape the future digital services at Companies House, and effectively communicating these to both technical and non-technical stakeholders. Helping establish and maintain architectural principles, strategy, governance and technical direction for Companies House services. Working closely with the architecture team to ensure designs are consistent and fit for purpose. Keeping up to date new technologies and processes and applying this knowledge to improve our services. Working closely with development teams, ensuring their output adheres to the architectural designs. This is an exciting opportunity in digital services, designing and delivering quality services to our users. By helping us to shape our services, you'll have the opportunity to be at the forefront of digital transformation in government. Person specification We are looking for someone to be part of our team in a time of great change and to play an integral part in shaping the architecture and design of future digital services that are used worldwide, help tackle economic crime at a national level and provide confidence to the UK economy. We want someone keen to improve their skills using new and exciting technologies and develop their career working on diverse projects with a focus on continuous improvement, while being part of a supportive high-profile team. We are seeking a talented individual who not only excels in architectural design but also possesses exceptional communication skills to effectively engage with colleagues and stakeholders across the business. Experience We are looking for the following experience, which will be assessed at sift and at interview. Please refer to the bullet points below when writing your personal statement. Experience in several of the following would be desirable: Technical Architecture Design Experience. Technical Lead or Lead Development Experience. Designing redundant, distributed services at scale, covering all aspects of the technology stack, including infrastructure following microservice architecture patterns. Experience of public cloud service offerings, especially IaaS / PaaS. Experience of integrating third party and in house developed systems. Demonstrate experience of translating user requirements to solution designs. Knowledge of architectural tools, methods and industry best practice. Demonstrate ability to think strategically whilst having a strong focus on technologies and operational service delivery. Technical Skills We are looking for the following technical skills, which will be assessed at sift and at interview. Please refer to the bullet points below when writing your personal statement. Proven commercial experience of a selection of the following technologies/skills is desirable but demonstrating a positive attitude and having an aptitude to learn is more important: Microservices Architectures API Development Cloud Computing Platforms Designing Secure and Scalable Systems NoSQL Databases Relational Databases Behaviours We'll assess you against these behaviours during the selection process: Communicating and Influencing Delivering at Pace Seeing the Big Picture Benefits Alongside your salary of £42,991, Companies House contributes £12,454 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Please note that the minimum salary does not reflect the 2023/24 pay deal and we are therefore expecting this to increase in the near future. We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we're committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices. Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House. About us Our aim is to be the best registry in the world achieved through brilliant people working on brilliant systems delivering brilliant services. We are currently delivering an organisation wide transformation programme focussing on a complete redesign of our digital services, target operating model and culture. This change will need different skills, capabilities and mindset where adaptable, bold and curious behaviours are the norm and empowerment is encouraged and utilised. To find out more about the great things we're doing at Companies House please have a look at our blog posts and podcasts. Companies House values its people, their contributions and has created a real sense of community where people seek to create strong connections. Our commitment to learning and development is exceptional, and we believe passionately in the employee experience with is prevalent through the engagement, wellbeing and development strategies which have resulted in Platinum Investors in People and MIND index awards. We encourage professional development, celebrate success and live our values to effect real change. We celebrate diversity As an equal opportunity employer, we celebrate diversity, being committed to ensuring we're representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy. Where will you be working? We are currently using a hybrid approach to the way we work. The majority of our digital teams are based in our Cardiff head office. Remote/homeworking contracts will only be offered to successful candidates who are not within a commutable distance to our Cardiff office . click apply for full job details
Kelly Services are looking for an Operations Administrator to work for a reputable Security company based in Enderby, Leicestershire. Company Benefits Salary Circa £24,000 per annumFull-time and permanentMonday to Friday 8 am - 5 pm 40 hours per week.5% Company pension 5% Employee pension About the role: Our client is seeking an Operations Administrator to work in their Security Systems customer service department. Responsibilities: Answering telephone calls from customers, potential customers, and Field Engineers. Setting up maintenance on customer records as needed. Amending records accurately including correct completion of e.g.: notes, sales invoices, and new occupier letters. Raising and amending Engineers visits and callouts. Ensuring all engineers are emailed work before the end of each working day. Making entries and amendments as appropriate in record systems. When required, placing orders for materials in a timely and accurate way. Taking customer credit card payments when necessary and recording the details accurately on the stipulated form. Prompt and accurate filing of the office's paperwork. Carrying out mail room duties as needed. Any other duties determined from time to time by the Operations Manager. About you: You must have enthusiasm, excellent communications skills and telephone manner. The ability to work under pressure in a busy office environment. A keen awareness of the importance of excellent customer Service. Good computer skills and ability to work accurately are essential. Employment for the role is contingent upon successfully passing a pre-employment Security vetting process. If you are looking for an office-based career working in a varied role with strong customer service skills then please apply for this excellent opportunity.KSEastMidlands Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
May 05, 2024
Full time
Kelly Services are looking for an Operations Administrator to work for a reputable Security company based in Enderby, Leicestershire. Company Benefits Salary Circa £24,000 per annumFull-time and permanentMonday to Friday 8 am - 5 pm 40 hours per week.5% Company pension 5% Employee pension About the role: Our client is seeking an Operations Administrator to work in their Security Systems customer service department. Responsibilities: Answering telephone calls from customers, potential customers, and Field Engineers. Setting up maintenance on customer records as needed. Amending records accurately including correct completion of e.g.: notes, sales invoices, and new occupier letters. Raising and amending Engineers visits and callouts. Ensuring all engineers are emailed work before the end of each working day. Making entries and amendments as appropriate in record systems. When required, placing orders for materials in a timely and accurate way. Taking customer credit card payments when necessary and recording the details accurately on the stipulated form. Prompt and accurate filing of the office's paperwork. Carrying out mail room duties as needed. Any other duties determined from time to time by the Operations Manager. About you: You must have enthusiasm, excellent communications skills and telephone manner. The ability to work under pressure in a busy office environment. A keen awareness of the importance of excellent customer Service. Good computer skills and ability to work accurately are essential. Employment for the role is contingent upon successfully passing a pre-employment Security vetting process. If you are looking for an office-based career working in a varied role with strong customer service skills then please apply for this excellent opportunity.KSEastMidlands Kelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kelly's Privacy Statement. For information regarding data protection at Kelly, please visit the Kelly website and have a look into the Privacy Statement. As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Enabling businesses around the world to improve their ESG outcomes, Reconomy delivers services through three main loops; _Recycle_, _Comply_ and _Re-use_. Our activities are underpinned by five core values; Respect, Integrity, Agility, Responsibility and Excellence, the fundamentals of who we are and what we believe is right. We aim to recruit, retain, and develop the best possible talent because it's our people that make us the business we are today. Working within the _Recycle_ Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our bespoke technology offerings, ensuring their experience is seamless. You will be the primary point of contact for customer and internal staff queries and issues relating to the division's customer-facing tech products. Your responsibilities will include supporting customers in resolving operational and technical issues, mobilising them on new technology, and working closely with technical support and development teams. Your tech-savvy approach, proactive communication, and understanding of industry-specific quirks will be instrumental in ensuring a positive customer experience. Accountabilities and Responsibilities Customer Support : Provide excellent customer support for users of our bespoke technology offerings (Portal, Smartwaste integration and mobile app; Tipping, Sitebuddy and Site Appraiser), including triage, and troubleshooting operational and technical issues. Act as a liaison between customers and the technical support team, ensuring timely resolution of issues. Technology Mobilisation : Lead the mobilization of customers on new technology offerings, including user set-up, and configuration. For our data integration offering (Smartwaste) there will be configuration data manipulation, mapping, and loading. You will conduct training sessions and provide documentation to ensure customers can effectively utilise new technologies. Issue Resolution and Collaboration : Work closely with technical support and development teams to understand progress, estimated time of fixes, and the root causes of issues. Articulate technical details to customers in a clear and understandable manner. Proactive Communication : Proactively communicate with customers to address potential issues before they arise and keep them informed about updates, enhancements, and new features. Customer Confidence Building : Build and maintain strong relationships with customers, instilling confidence in our technology offerings and services. Act as a trusted advisor, understanding customer needs and providing tailored solutions. Ticket Stats Tracking : Track high-level ticket statistics to identify themes and trends in customer-reported issues. Provide insights to internal teams for continuous improvement and proactive issue resolution. Documentation : Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. Industry Knowledge : Leverage knowledge of the outsourced waste management industry to understand and address industry-specific quirks that may contribute to customer issues. Experience Customer Service : Proven experience in customer-facing roles, preferably in a technology support or coordination capacity. Tech-Savvy : with a passion for technology and a 'bit of a geek at heart.' Familiarity with mobile applications, integrations, and basic troubleshooting. Ticketing/Case Management : Familiarity with ticket tracking and basic data analysis. Industry Experience : Knowledge of B2B outsourced services is highly beneficial. Skills Key skills that would make you an ideal candidate for this role include: Troubleshooting : Strong problem-solving skills and the ability to articulate technical details to non-technical users. Methodical and Analytical : Customers may experience technical issues which may relate to non-technical causes (e.g. account on stop). You will need to be highly methodical and analytical in your approach to establishing and capturing the facts. Some issues you will be able to resolve other may need to be escalated to the IT helpdesk and/or engineering team, therefore you will need to conduct detailed triage steps to ensure you have everything you need to progress to resolution. Communication : The customer may be in a time-sensitive situation when encountering issues. You will need to manage expectations and possess excellent communication to keep them appraised of progress and next steps. Proactive and outgoing : As above some issues will be time-sensitive, you will have the ability to build rapport and instil confidence in customers. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Work Location: In person
May 05, 2024
Full time
Reconomy is an innovative, tech-led provider of circular economy-focused services, with the purpose of creating a truly sustainable world by conserving finite resources. Enabling businesses around the world to improve their ESG outcomes, Reconomy delivers services through three main loops; _Recycle_, _Comply_ and _Re-use_. Our activities are underpinned by five core values; Respect, Integrity, Agility, Responsibility and Excellence, the fundamentals of who we are and what we believe is right. We aim to recruit, retain, and develop the best possible talent because it's our people that make us the business we are today. Working within the _Recycle_ Loop and reporting to Data and Reporting Manager for C,H&I, the Customer-Facing Technology Coordinator will play a vital role in supporting and mobilising customers on our bespoke technology offerings, ensuring their experience is seamless. You will be the primary point of contact for customer and internal staff queries and issues relating to the division's customer-facing tech products. Your responsibilities will include supporting customers in resolving operational and technical issues, mobilising them on new technology, and working closely with technical support and development teams. Your tech-savvy approach, proactive communication, and understanding of industry-specific quirks will be instrumental in ensuring a positive customer experience. Accountabilities and Responsibilities Customer Support : Provide excellent customer support for users of our bespoke technology offerings (Portal, Smartwaste integration and mobile app; Tipping, Sitebuddy and Site Appraiser), including triage, and troubleshooting operational and technical issues. Act as a liaison between customers and the technical support team, ensuring timely resolution of issues. Technology Mobilisation : Lead the mobilization of customers on new technology offerings, including user set-up, and configuration. For our data integration offering (Smartwaste) there will be configuration data manipulation, mapping, and loading. You will conduct training sessions and provide documentation to ensure customers can effectively utilise new technologies. Issue Resolution and Collaboration : Work closely with technical support and development teams to understand progress, estimated time of fixes, and the root causes of issues. Articulate technical details to customers in a clear and understandable manner. Proactive Communication : Proactively communicate with customers to address potential issues before they arise and keep them informed about updates, enhancements, and new features. Customer Confidence Building : Build and maintain strong relationships with customers, instilling confidence in our technology offerings and services. Act as a trusted advisor, understanding customer needs and providing tailored solutions. Ticket Stats Tracking : Track high-level ticket statistics to identify themes and trends in customer-reported issues. Provide insights to internal teams for continuous improvement and proactive issue resolution. Documentation : Create and maintain documentation related to customer support processes, issue resolutions, and technology mobilisation procedures. Industry Knowledge : Leverage knowledge of the outsourced waste management industry to understand and address industry-specific quirks that may contribute to customer issues. Experience Customer Service : Proven experience in customer-facing roles, preferably in a technology support or coordination capacity. Tech-Savvy : with a passion for technology and a 'bit of a geek at heart.' Familiarity with mobile applications, integrations, and basic troubleshooting. Ticketing/Case Management : Familiarity with ticket tracking and basic data analysis. Industry Experience : Knowledge of B2B outsourced services is highly beneficial. Skills Key skills that would make you an ideal candidate for this role include: Troubleshooting : Strong problem-solving skills and the ability to articulate technical details to non-technical users. Methodical and Analytical : Customers may experience technical issues which may relate to non-technical causes (e.g. account on stop). You will need to be highly methodical and analytical in your approach to establishing and capturing the facts. Some issues you will be able to resolve other may need to be escalated to the IT helpdesk and/or engineering team, therefore you will need to conduct detailed triage steps to ensure you have everything you need to progress to resolution. Communication : The customer may be in a time-sensitive situation when encountering issues. You will need to manage expectations and possess excellent communication to keep them appraised of progress and next steps. Proactive and outgoing : As above some issues will be time-sensitive, you will have the ability to build rapport and instil confidence in customers. ref: INMP Job Types: Full-time, Permanent Benefits: Additional leave Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Free parking On-site parking Paid volunteer time Referral programme Store discount Schedule: Monday to Friday Work Location: In person
Engineering, Procurement, & ConstructionLondon,United Kingdom e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving grid operations, integrating clean energy, and contributing to a sustainable future. e-STORAGE has successfully implemented over 3.3 GWh DC of battery energy storage solutions in various locations, including the United States, Canada, the United Kingdom, and China. This significant accomplishment solidifies e-STORAGE's position as a key player in the global energy storage integration industry. Currently, the Company operates two fully automated, state-of-the-art manufacturing facilities with an annual production capacity of approaching 20 GWh. e-STORAGE is fully equipped to continue providing high-quality, scalable energy storage solutions and contribute to the widespread adoption of clean energy. Canadian Solar was founded in 2001 in Canada and has been listed on NASDAQ since 2006. It is now one of the world's largest solar technology and renewable energy companies. Canadian Solar is a leading manufacturer of solar photovoltaic modules, provider of solar energy and battery storage solutions, and developer of utility-scale solar power and battery storage projects with a geographically diversified pipeline in various stages of development. Over the past 22 years, Canadian Solar has successfully delivered over 102 GW of premium-quality, solar photovoltaic modules to customers across the world. Likewise, since entering the project development business in 2010, Canadian Solar has developed, built, and connected over 9 GWp of solar power projects and over 3 GWh of battery storage projects across the world. Currently, the Company has approximately 700 MWp of solar power projects in operation, 8 GWp of projects under construction or in backlog (late-stage), and an additional 17 GWp of projects in advanced and early-stage pipelines. In addition, the Company has a total battery storage project development pipeline of 52 GWh, including approximately 2 GWh under construction or in backlog, and an additional 50 GWh at advanced and early-stage development. Canadian Solar is one of the most bankable companies in the solar and renewable energy industry. Reports To: Director & Associate General Counsel, Energy Storage Location: London, UK Position Summary: Canadian Solar is seeking an experienced lawyer to join its legal team to support its rapidly growing utility-scale energy storage business unit. The Sr. Legal Counsel's role will focus on project contracts - including EPC contracts, equipment supply contracts, BESS Integrator contracts, long-term service contracts, warranties, and performance guarantees - but will also include a variety of other matters. Ideal candidate will be a confident self-starter with strong interpersonal and organizational skills and a demonstrated ability to effectively provide sound legal advice, exercise good business judgment, and work with senior management, outside counsel, and customers. Responsibilities: Provide legal advice on construction, regulatory, general corporate, and commercial law matters in the UK and other jurisdictions globally (through engagement with local legal counsel). Negotiate and draft EPC agreements, equipment supply agreements, subcontractor agreements, long-term services agreements, operation and maintenance agreements, product warranties, performance guarantees, and various other contracts. Assist with all aspects of project management and project execution, including drafting legal notices, change orders, interpreting contract language, and providing strategic and business-oriented advice. Manage litigation and dispute resolution. Coordinate and supervise outside counsel with a view to balancing legal costs with business goals. Required Qualifications and Skills: Strong academic credentials and licensed to practice law in the UK. Minimum of 5-7 years' experience drafting, reviewing, and negotiating EPC/Construction contracts at a top-tier law firm and/or in-house legal department. Preferred experience working in the energy industry, ideally in renewable energy and/or energy storage. Experience and willingness to lead negotiation of complex commercial contracts. Excellent communication and interpersonal skills, with a demonstrated ability to work cooperatively within a dynamic team of motivated individuals. Strong project management, organizational, research, and analytical skills. Strong drafting and negotiating experience. Estimated travel requirements: 5-15% Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, vacation, and sick days. Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
May 05, 2024
Full time
Engineering, Procurement, & ConstructionLondon,United Kingdom e-STORAGE is a subsidiary of Canadian Solar and a leading company specializing in the design, manufacturing, and integration of battery energy storage systems for utility-scale applications. The Company offers its own proprietary LFP battery solution, comprehensive EPC services, and innovative solutions aimed at improving grid operations, integrating clean energy, and contributing to a sustainable future. e-STORAGE has successfully implemented over 3.3 GWh DC of battery energy storage solutions in various locations, including the United States, Canada, the United Kingdom, and China. This significant accomplishment solidifies e-STORAGE's position as a key player in the global energy storage integration industry. Currently, the Company operates two fully automated, state-of-the-art manufacturing facilities with an annual production capacity of approaching 20 GWh. e-STORAGE is fully equipped to continue providing high-quality, scalable energy storage solutions and contribute to the widespread adoption of clean energy. Canadian Solar was founded in 2001 in Canada and has been listed on NASDAQ since 2006. It is now one of the world's largest solar technology and renewable energy companies. Canadian Solar is a leading manufacturer of solar photovoltaic modules, provider of solar energy and battery storage solutions, and developer of utility-scale solar power and battery storage projects with a geographically diversified pipeline in various stages of development. Over the past 22 years, Canadian Solar has successfully delivered over 102 GW of premium-quality, solar photovoltaic modules to customers across the world. Likewise, since entering the project development business in 2010, Canadian Solar has developed, built, and connected over 9 GWp of solar power projects and over 3 GWh of battery storage projects across the world. Currently, the Company has approximately 700 MWp of solar power projects in operation, 8 GWp of projects under construction or in backlog (late-stage), and an additional 17 GWp of projects in advanced and early-stage pipelines. In addition, the Company has a total battery storage project development pipeline of 52 GWh, including approximately 2 GWh under construction or in backlog, and an additional 50 GWh at advanced and early-stage development. Canadian Solar is one of the most bankable companies in the solar and renewable energy industry. Reports To: Director & Associate General Counsel, Energy Storage Location: London, UK Position Summary: Canadian Solar is seeking an experienced lawyer to join its legal team to support its rapidly growing utility-scale energy storage business unit. The Sr. Legal Counsel's role will focus on project contracts - including EPC contracts, equipment supply contracts, BESS Integrator contracts, long-term service contracts, warranties, and performance guarantees - but will also include a variety of other matters. Ideal candidate will be a confident self-starter with strong interpersonal and organizational skills and a demonstrated ability to effectively provide sound legal advice, exercise good business judgment, and work with senior management, outside counsel, and customers. Responsibilities: Provide legal advice on construction, regulatory, general corporate, and commercial law matters in the UK and other jurisdictions globally (through engagement with local legal counsel). Negotiate and draft EPC agreements, equipment supply agreements, subcontractor agreements, long-term services agreements, operation and maintenance agreements, product warranties, performance guarantees, and various other contracts. Assist with all aspects of project management and project execution, including drafting legal notices, change orders, interpreting contract language, and providing strategic and business-oriented advice. Manage litigation and dispute resolution. Coordinate and supervise outside counsel with a view to balancing legal costs with business goals. Required Qualifications and Skills: Strong academic credentials and licensed to practice law in the UK. Minimum of 5-7 years' experience drafting, reviewing, and negotiating EPC/Construction contracts at a top-tier law firm and/or in-house legal department. Preferred experience working in the energy industry, ideally in renewable energy and/or energy storage. Experience and willingness to lead negotiation of complex commercial contracts. Excellent communication and interpersonal skills, with a demonstrated ability to work cooperatively within a dynamic team of motivated individuals. Strong project management, organizational, research, and analytical skills. Strong drafting and negotiating experience. Estimated travel requirements: 5-15% Canadian Solar offers a competitive salary plus fully comprehensive benefits and performance bonus package based on an annual objective achievement. Our generous benefits package includes a 401(k) Retirement Plan, medical/dental/life/disability program, vacation, and sick days. Canadian Solar Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.
Job summary Love data as much as we do? Want to influence strategy with data analytics at Amazon? We have the career for you. AMXL Strategy team is looking for a Business Intelligence Manager to help build our BI team to own our reporting, metrics creation, KPI definition and cross-functional mechanisms to fuel our success. As a leader supporting BI effort across the organization, you will partner with multiple verticals to drive clarity among a broad set of key stakeholders and partners. Your work will be foundational in this role, you will work on developing new analytical and reporting platform to support key initiatives. You will partner with business stakeholders to drive actionable findings and recommendations to drive key business outcomes for our business. The visibility that your work provides will enable us to improve Amazon employee experience. To succeed in this role, you must thrive in ambiguity, enjoy cross-functional collaboration, be excited about building new products and have strong communication skills. You will be responsible for designing and implementing reporting solutions using Amazon cloud technologies. A successful candidate knows and loves working with business intelligence tools, is comfortable accessing and working with big data from multiple sources, and passionately partners with the business to identify strategic opportunities and deliver results. You should have an internal drive to answer "why?" questions, excellent analytical abilities, strong technical skills, as well as superior written and verbal communication skills. S/he would be a self-starter, comfortable with ambiguity, able to think big (while paying careful attention to detail), and enjoy working in a fast-paced dynamic environment. Key job responsibilities • Hire, manage, and coach a team of Business Intelligence Engineers. • Engage with leadership and diversified customer groups to understand the needs and recommend business intelligence solutions. • Strong leadership, vision and passion to build and drive a Business Intelligence team to create changes in business partnerships, analytics, and metrics/reporting. • Drive the design, development and implementation of our analytics to provide stakeholders with structured access to data. • Champion proper adoption of self-service analytic tools and reporting environments. • Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards that monitor and to drive key business decisions. Basic qualifications • Bachelor's degree in a quantitative area such as math, statistics, computer science, engineering or equivalent experience • Experience in analytics, data engineering, market research or related field • Experience managing and hiring a team of business intelligence engineers or business analysts • Proficient in SQL working with large-scale, complex datasets from multiple sources. • Advanced skills in Excel as well as any data visualization tools like Amazon Quicksight, Tableau, or similar BI tools. • Experienced in ETL, data modeling and big data tools. Preferred qualifications • Engineering experience. • People management experience, managing business intelligence engineers. • Experience in designing and delivering cross functional custom reporting solutions. • Experience with Massively Parallel Processing (MPP) databases - Redshift (preferred) • Excellent oral and written communication skills including the ability to communicate effectively with both technical and non-technical stakeholders. Key job responsibilities Key job responsibilities • Hire, manage, and coach a team of Business Intelligence Engineers. • Engage with leadership and diversified customer groups to understand the needs and recommend business intelligence solutions. • Strong leadership, vision and passion to build and drive a Business Intelligence team to create changes in business partnerships, analytics, and metrics/reporting. • Drive the design, development and implementation of our analytics to provide stakeholders with structured access to data. • Champion proper adoption of self-service analytic tools and reporting environments. • Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards that monitor and to drive key business decisions. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Experience managing a data or BI team - Experience in the data/BI space - Knowledge of a scripting language (Python, R, etc.) - Experience managing analytics, data science or technology teams, with a product or insight focus - Experience with AWS data warehouse and reporting technologies like Redshift, Athena, S3, etc. - Knowledge of SQL and Excel - Knowledge of data engineering pipelines, cloud solutions, ETL management, databases, visualizations and analytical platforms PREFERRED QUALIFICATIONS - Knowledge of product experimentation (A/B testing) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
May 05, 2024
Full time
Job summary Love data as much as we do? Want to influence strategy with data analytics at Amazon? We have the career for you. AMXL Strategy team is looking for a Business Intelligence Manager to help build our BI team to own our reporting, metrics creation, KPI definition and cross-functional mechanisms to fuel our success. As a leader supporting BI effort across the organization, you will partner with multiple verticals to drive clarity among a broad set of key stakeholders and partners. Your work will be foundational in this role, you will work on developing new analytical and reporting platform to support key initiatives. You will partner with business stakeholders to drive actionable findings and recommendations to drive key business outcomes for our business. The visibility that your work provides will enable us to improve Amazon employee experience. To succeed in this role, you must thrive in ambiguity, enjoy cross-functional collaboration, be excited about building new products and have strong communication skills. You will be responsible for designing and implementing reporting solutions using Amazon cloud technologies. A successful candidate knows and loves working with business intelligence tools, is comfortable accessing and working with big data from multiple sources, and passionately partners with the business to identify strategic opportunities and deliver results. You should have an internal drive to answer "why?" questions, excellent analytical abilities, strong technical skills, as well as superior written and verbal communication skills. S/he would be a self-starter, comfortable with ambiguity, able to think big (while paying careful attention to detail), and enjoy working in a fast-paced dynamic environment. Key job responsibilities • Hire, manage, and coach a team of Business Intelligence Engineers. • Engage with leadership and diversified customer groups to understand the needs and recommend business intelligence solutions. • Strong leadership, vision and passion to build and drive a Business Intelligence team to create changes in business partnerships, analytics, and metrics/reporting. • Drive the design, development and implementation of our analytics to provide stakeholders with structured access to data. • Champion proper adoption of self-service analytic tools and reporting environments. • Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards that monitor and to drive key business decisions. Basic qualifications • Bachelor's degree in a quantitative area such as math, statistics, computer science, engineering or equivalent experience • Experience in analytics, data engineering, market research or related field • Experience managing and hiring a team of business intelligence engineers or business analysts • Proficient in SQL working with large-scale, complex datasets from multiple sources. • Advanced skills in Excel as well as any data visualization tools like Amazon Quicksight, Tableau, or similar BI tools. • Experienced in ETL, data modeling and big data tools. Preferred qualifications • Engineering experience. • People management experience, managing business intelligence engineers. • Experience in designing and delivering cross functional custom reporting solutions. • Experience with Massively Parallel Processing (MPP) databases - Redshift (preferred) • Excellent oral and written communication skills including the ability to communicate effectively with both technical and non-technical stakeholders. Key job responsibilities Key job responsibilities • Hire, manage, and coach a team of Business Intelligence Engineers. • Engage with leadership and diversified customer groups to understand the needs and recommend business intelligence solutions. • Strong leadership, vision and passion to build and drive a Business Intelligence team to create changes in business partnerships, analytics, and metrics/reporting. • Drive the design, development and implementation of our analytics to provide stakeholders with structured access to data. • Champion proper adoption of self-service analytic tools and reporting environments. • Own the design, development, and maintenance of ongoing metrics, reports, analyses, and dashboards that monitor and to drive key business decisions. We are open to hiring candidates to work out of one of the following locations: London, GBR BASIC QUALIFICATIONS - Experience managing a data or BI team - Experience in the data/BI space - Knowledge of a scripting language (Python, R, etc.) - Experience managing analytics, data science or technology teams, with a product or insight focus - Experience with AWS data warehouse and reporting technologies like Redshift, Athena, S3, etc. - Knowledge of SQL and Excel - Knowledge of data engineering pipelines, cloud solutions, ETL management, databases, visualizations and analytical platforms PREFERRED QUALIFICATIONS - Knowledge of product experimentation (A/B testing) Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice () to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial (tel:). If calling from Ireland, please dial (tel:).
We have an exciting opportunity for an experienced individual to join our Central Engineering team as a Staff Systems Integration Engineer. In this role you will be responsible for delivering complex integrated hardware systems (as well as but not limited to but including software development coordination) needed on a projects from the initiation phase up to handover to the final client The Central Engineering New System Integration team carries out integration and configuration engineering for our new system to support our build installations around the world. They manage the technical Integration definition to our New Systems and Products working closely with product managers, Development teams, Implementation Engineers and Product Engineering teams. They provide ongoing product/system integration support to triage any engineering issues as well as providing valuable feedback to Ocado Technology for future developments and resolution of technical challenges. This is a permanent hybrid position based in Hatfield, although international travel may be required. Roles & Responsibilities Contribute significantly to difficult decision making in your domain. Recommend considered risks when appropriate and drive delivery of value. Champion craft skills across your department, sharing great practices and knowledge. Advise a variety of roles to support pivotal decision making. Increase the effectiveness and impact of others, for example by teaching, coaching or providing opportunities for others to grow. Educate the organisation and clients about the system and hardware integration procedure, its implementation and its use. Define integration strategies and methods, and then planning them in accordance with established deadlines and time schedules Lead risk identification, management systems and culture. Identify risks and issues before they have arisen and take action to minimise impact and ensure they do not happen again Develops and applies new engineering theories and techniques in the workplace, keeping up to date with relevant engineering issues and defining their impact to the wider business. Identify what data is important to measure about your new System. Extract, gather and present this data effectively to support future design definition, delivery and operation. Help your team and other teams resolve complex engineering problems through effective collaboration and guidance. Leads the realisation from definition stage to handover of the new 3rd party systems by coordinating and interacting with the relevant internal and or external stakeholders Integrating new hardware and complex systems Provide on-site support when appropriate at the site location to deliver the 3rd party systems coordinating with the relevant suppliers and internal teams Make sure your System integration can be diagnostically analysed, where practical, building in observability, in order to resolve faults, be maintainable and Determine that the outcome of the integration has met the organisation's needs Provide Technology Operations teams with all that is required to enable them to work up any required quality / procurement related issue or solution through the appropriate process. You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job Knowledge, Skills and Experience Minimum of 6 years of relevant experience with evidence of delivering on accountabilities and responsibilities relating to 3rd party System Integration engineering Strong communication skills (both written and verbal) with ability to write documentation and deliver presentations of technical issues remotely & in person Technical / Engineering qualification to degree level or internationally recognised equivalent qualifications in a relevant field. Full Clean Driving Licence Working knowledge of a range of project management skills, tools and approaches Experienced with delivering through remote teams International working experience and availability Wide range of knowledge of systems and products as well as contacts in relevant Industries About Us Our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. What we offer you Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. 30 days 'working from anywhere in the world' policy Wellbeing support through dedicated apps and an Employee Assistance Programme 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase) Pension scheme (various options available including employer contribution matching up to 7%) Generous Private Medical Insurance (within the first month of joining!) Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) Train Ticket loan (interest-free) Cycle to Work Scheme Free shuttle bus to and from Hatfield Train Station to the Hatfield offices Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices Opportunity to participate in Sharesave and Buy as You Earn share schemes 15% discount on and free delivery for all employees (within the first month of joining!
May 05, 2024
Full time
We have an exciting opportunity for an experienced individual to join our Central Engineering team as a Staff Systems Integration Engineer. In this role you will be responsible for delivering complex integrated hardware systems (as well as but not limited to but including software development coordination) needed on a projects from the initiation phase up to handover to the final client The Central Engineering New System Integration team carries out integration and configuration engineering for our new system to support our build installations around the world. They manage the technical Integration definition to our New Systems and Products working closely with product managers, Development teams, Implementation Engineers and Product Engineering teams. They provide ongoing product/system integration support to triage any engineering issues as well as providing valuable feedback to Ocado Technology for future developments and resolution of technical challenges. This is a permanent hybrid position based in Hatfield, although international travel may be required. Roles & Responsibilities Contribute significantly to difficult decision making in your domain. Recommend considered risks when appropriate and drive delivery of value. Champion craft skills across your department, sharing great practices and knowledge. Advise a variety of roles to support pivotal decision making. Increase the effectiveness and impact of others, for example by teaching, coaching or providing opportunities for others to grow. Educate the organisation and clients about the system and hardware integration procedure, its implementation and its use. Define integration strategies and methods, and then planning them in accordance with established deadlines and time schedules Lead risk identification, management systems and culture. Identify risks and issues before they have arisen and take action to minimise impact and ensure they do not happen again Develops and applies new engineering theories and techniques in the workplace, keeping up to date with relevant engineering issues and defining their impact to the wider business. Identify what data is important to measure about your new System. Extract, gather and present this data effectively to support future design definition, delivery and operation. Help your team and other teams resolve complex engineering problems through effective collaboration and guidance. Leads the realisation from definition stage to handover of the new 3rd party systems by coordinating and interacting with the relevant internal and or external stakeholders Integrating new hardware and complex systems Provide on-site support when appropriate at the site location to deliver the 3rd party systems coordinating with the relevant suppliers and internal teams Make sure your System integration can be diagnostically analysed, where practical, building in observability, in order to resolve faults, be maintainable and Determine that the outcome of the integration has met the organisation's needs Provide Technology Operations teams with all that is required to enable them to work up any required quality / procurement related issue or solution through the appropriate process. You may be asked to perform tasks as required by management deemed as a reasonable request. This job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. The responsibilities, tasks and duties of the job Knowledge, Skills and Experience Minimum of 6 years of relevant experience with evidence of delivering on accountabilities and responsibilities relating to 3rd party System Integration engineering Strong communication skills (both written and verbal) with ability to write documentation and deliver presentations of technical issues remotely & in person Technical / Engineering qualification to degree level or internationally recognised equivalent qualifications in a relevant field. Full Clean Driving Licence Working knowledge of a range of project management skills, tools and approaches Experienced with delivering through remote teams International working experience and availability Wide range of knowledge of systems and products as well as contacts in relevant Industries About Us Our teams are putting the world's retailers online using the cloud, robotics, AI, and IoT. We provide services to partner clients globally via our innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), this drives our highly automated, multi-million pound Customer Fulfilment Centres (CFCs). In our CFCs - together with the proprietary software applications - we operate a world-class online grocery business that automates the single pick of products, ready for your online delivery. What we offer you Our employee benefits are designed for you, we care about people and we've ensured we have a wealth of benefits that focus on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately. 30 days 'working from anywhere in the world' policy Wellbeing support through dedicated apps and an Employee Assistance Programme 25 days annual leave, rising to 27 days after 5 years service (plus optional holiday purchase) Pension scheme (various options available including employer contribution matching up to 7%) Generous Private Medical Insurance (within the first month of joining!) Income Protection (can be up to 50% of salary for 3 years) and Life Assurance (3 x annual salary) 22 weeks paid maternity leave and 6 weeks paid paternity leave (once relevant service requirements complete) Train Ticket loan (interest-free) Cycle to Work Scheme Free shuttle bus to and from Hatfield Train Station to the Hatfield offices Free shuttle bus to and from Welwyn Garden City Train Station to the Welwyn Garden City offices Opportunity to participate in Sharesave and Buy as You Earn share schemes 15% discount on and free delivery for all employees (within the first month of joining!
Based in City of London, Guardian Professional Corporate Services is a rapidly growing, progressive business that offers its employees career development in a fast-paced, collegial working environment.We offer Recruitment services designed to meet our clients' individual business needs - from planning stages and all the way through to onboarding and induction. Whilst striving to deliver excellence in our working practice, we support clients in the end to end recruitment process. We're looking for a Turkish Speaking QA Tester to join our team (on-site). Reference: INDIT Responsibilities: Performing thorough testing, document and report defects, and ensure product functionality meets specified requirements. Review requirements, specifications and technical design documents to provide timely and meaningful feedback. Utilize a systematic and analytical approach to problem-solving and decision-making. Monitor all stages of software development to identify and resolve system malfunctions to meet quality standards. Identify, record, document thoroughly and track bugs. Stay up to date with new testing tools and test strategies. Requirements and skills: Proven experience as a QA Engineer or similar role in software development. Strong knowledge of software QA methodologies, tools, and methodologies Experience in API Testing using Postman Deep understanding of various functional testing types (e.g. Regression, Integration, UI etc.) Working knowledge of project management tooling such as Jira Experience in writing clear and concise test plans and test cases Experience working in Agile development process Some familiarity with Automated Testing tools would be a plus (Selenium,Appium etc) Fluency in Turkish language is preferred Job Type: Full-time Schedule: Monday to Friday Work Location: In person
May 05, 2024
Full time
Based in City of London, Guardian Professional Corporate Services is a rapidly growing, progressive business that offers its employees career development in a fast-paced, collegial working environment.We offer Recruitment services designed to meet our clients' individual business needs - from planning stages and all the way through to onboarding and induction. Whilst striving to deliver excellence in our working practice, we support clients in the end to end recruitment process. We're looking for a Turkish Speaking QA Tester to join our team (on-site). Reference: INDIT Responsibilities: Performing thorough testing, document and report defects, and ensure product functionality meets specified requirements. Review requirements, specifications and technical design documents to provide timely and meaningful feedback. Utilize a systematic and analytical approach to problem-solving and decision-making. Monitor all stages of software development to identify and resolve system malfunctions to meet quality standards. Identify, record, document thoroughly and track bugs. Stay up to date with new testing tools and test strategies. Requirements and skills: Proven experience as a QA Engineer or similar role in software development. Strong knowledge of software QA methodologies, tools, and methodologies Experience in API Testing using Postman Deep understanding of various functional testing types (e.g. Regression, Integration, UI etc.) Working knowledge of project management tooling such as Jira Experience in writing clear and concise test plans and test cases Experience working in Agile development process Some familiarity with Automated Testing tools would be a plus (Selenium,Appium etc) Fluency in Turkish language is preferred Job Type: Full-time Schedule: Monday to Friday Work Location: In person
Our client, a large independent service company have an urgent requirement for a permanent Controller to join their busy team in Ilford. Reporting to the supervisor, you will manage the engineer's workload and ensure that the customers are receiving the appropriate assistance. This includes the responsibility of managing the engineer's daily work schedule, prioritisation and resolution of end user help requests, including the monitoring and tracking of the engineers. The controller will also contribute to problem resolution to the customers. Responsibilities will include: Answering calls from engineers and responding to customer requests Keeping customers updated at all times with Engineer estimated arrival times Identifying and resolving customer issues Controller reports Efficiently scheduling engineers Tracking and monitoring engineers to ensure enough work is being carried out on a daily basis. To be considered for this role you will need to have demonstrable experience within a similar field and have very strong customer service skills. Hours are Monday to Friday 8.30am - 5.30pm and 1 in 3 Saturdays, 9am - 1pm. This is an immediate start for the right person so if you think you have what it takes, do not delay, apply today.
May 05, 2024
Full time
Our client, a large independent service company have an urgent requirement for a permanent Controller to join their busy team in Ilford. Reporting to the supervisor, you will manage the engineer's workload and ensure that the customers are receiving the appropriate assistance. This includes the responsibility of managing the engineer's daily work schedule, prioritisation and resolution of end user help requests, including the monitoring and tracking of the engineers. The controller will also contribute to problem resolution to the customers. Responsibilities will include: Answering calls from engineers and responding to customer requests Keeping customers updated at all times with Engineer estimated arrival times Identifying and resolving customer issues Controller reports Efficiently scheduling engineers Tracking and monitoring engineers to ensure enough work is being carried out on a daily basis. To be considered for this role you will need to have demonstrable experience within a similar field and have very strong customer service skills. Hours are Monday to Friday 8.30am - 5.30pm and 1 in 3 Saturdays, 9am - 1pm. This is an immediate start for the right person so if you think you have what it takes, do not delay, apply today.
More details Senior Threat Intelligence Engineer Salary: Circa £45,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. About the team: The security team, part of Group CTO, protects UK Education and Research against a wide range of cyber security threats, supporting our members and customers in improving their digital resilience. By fostering collaboration and continuous improvement, Jisc is committed to building a comprehensive security solution that empowers institutions to defend against evolving cyber threats. We are actively developing our Security operation centre (SOC) services which includes a Security Information and Event Management (SIEM) services, 24x7 security event monitoring and endpoint detection and response services. About the role: Working within the Architecture and engineering team, reporting into the Lead Security Architect, (Platform Services) you will take responsibility for the development of the threat intelligence platforms that drive the protective elements of our Security Centre. You will need to use your expertise with threat intelligence, SIEM and SOAR platforms as you will work with our threat intelligence teams to develop effective ways to integrate and automate our SIEM, SOAR and intelligence into efficient and accurate presentations of data for analysis. You will need to be able to demonstrate your previous experience in designing and deploying technical solutions and be confident in providing professional expertise to technical programmes and projects of increasing scale and complexity. Responsibilities will include • Work with threat development and platform teams to securely deploy and manage the threat estate. • Develop and maintain platforms and their applications to support the cyber security division. • Develop and Maintain documentation in accordance with standards with Jisc and the cyber security division. • Monitoring the security status of the services and infrastructure - identifying and mitigating potential security vulnerabilities. • To be the point of escalation for the users and services hosted on this infrastructure. • Continual improvements of current and future technologies to ensure that we are meeting the needs of the business and our members. Key Skills and Experience: • Demonstrable experience in designing and deploying technical solutions • Knowledgeable in IaaS, SaaS and Linux server administration. • Deploying, Integrating, and administering a wide variety of proprietary and open-source systems. • Administering a variety of common web server technologies (including MySQL, PostgreSQL, PHP, Ruby, Java, Python). • Ability to write clear, concise technical documentation in accordance with defined standards and policies • Strong communication skills, able to discuss complex technical topics with technical and non-technical audiences and to persuade them to follow best practice. • Threat intelligence, SIEM and SOAR qualifications or equivalent. (desirable) All roles within our Jisc Cyber Security team require employees to have enhanced background screening checks which include but are not limited to, financial and unspent criminal record checks. This role may be required to complete government security clearance to SC level. Some roles may also require full UK Security Check (SC) clearance and you should have resided in the UK for the past 5 years and be willing to undertake this process. You must be able to hold UK security clearance. Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We advertised this role on 02/05/2024. Job Ref LS-STIE-2404 Location Hybrid - Any of our hubs - UK Function Cyber security Salary Circa £45,000 per annum negotiable depending on experience Status Full Time Type Permanent Hours 35
May 05, 2024
Full time
More details Senior Threat Intelligence Engineer Salary: Circa £45,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. About the team: The security team, part of Group CTO, protects UK Education and Research against a wide range of cyber security threats, supporting our members and customers in improving their digital resilience. By fostering collaboration and continuous improvement, Jisc is committed to building a comprehensive security solution that empowers institutions to defend against evolving cyber threats. We are actively developing our Security operation centre (SOC) services which includes a Security Information and Event Management (SIEM) services, 24x7 security event monitoring and endpoint detection and response services. About the role: Working within the Architecture and engineering team, reporting into the Lead Security Architect, (Platform Services) you will take responsibility for the development of the threat intelligence platforms that drive the protective elements of our Security Centre. You will need to use your expertise with threat intelligence, SIEM and SOAR platforms as you will work with our threat intelligence teams to develop effective ways to integrate and automate our SIEM, SOAR and intelligence into efficient and accurate presentations of data for analysis. You will need to be able to demonstrate your previous experience in designing and deploying technical solutions and be confident in providing professional expertise to technical programmes and projects of increasing scale and complexity. Responsibilities will include • Work with threat development and platform teams to securely deploy and manage the threat estate. • Develop and maintain platforms and their applications to support the cyber security division. • Develop and Maintain documentation in accordance with standards with Jisc and the cyber security division. • Monitoring the security status of the services and infrastructure - identifying and mitigating potential security vulnerabilities. • To be the point of escalation for the users and services hosted on this infrastructure. • Continual improvements of current and future technologies to ensure that we are meeting the needs of the business and our members. Key Skills and Experience: • Demonstrable experience in designing and deploying technical solutions • Knowledgeable in IaaS, SaaS and Linux server administration. • Deploying, Integrating, and administering a wide variety of proprietary and open-source systems. • Administering a variety of common web server technologies (including MySQL, PostgreSQL, PHP, Ruby, Java, Python). • Ability to write clear, concise technical documentation in accordance with defined standards and policies • Strong communication skills, able to discuss complex technical topics with technical and non-technical audiences and to persuade them to follow best practice. • Threat intelligence, SIEM and SOAR qualifications or equivalent. (desirable) All roles within our Jisc Cyber Security team require employees to have enhanced background screening checks which include but are not limited to, financial and unspent criminal record checks. This role may be required to complete government security clearance to SC level. Some roles may also require full UK Security Check (SC) clearance and you should have resided in the UK for the past 5 years and be willing to undertake this process. You must be able to hold UK security clearance. Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We advertised this role on 02/05/2024. Job Ref LS-STIE-2404 Location Hybrid - Any of our hubs - UK Function Cyber security Salary Circa £45,000 per annum negotiable depending on experience Status Full Time Type Permanent Hours 35
More details Lead Security Architect Salary: Circa £50,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester, and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. Cyber Security at Jisc: The security team protects UK Education and Research against a wide range of cyber security threats, supporting our members and customers in improving their digital resilience. We innovate so that individual institutions don't have to. We explore the evolution of secure, sustainable next generation networking to help institutions thrive in the evolving digital infrastructure landscape. About the role: You will be working within the architecture and engineering team which includes the Critical Infrastructure Services. You will take responsibility for the development, design, capacity, capability, and leadership of the critical national Protective DNS and NTS/NTP/PTP infrastructure. This includes strategic direction and feedback in the wider Cybersecurity division and how it impacts Jisc's overall service provision. We are looking for somebody who has in depth technical knowledge of Security Operations, including infrastructure and networks along with proven experience of technology operations within an enterprise environment. You will need to be able to demonstrate your previous experience in delivering security related national services, as well as operational experience of DNS and ideally NTS services. You will have strong communication skills and to be able confidently discuss complex technical topics to a range of differing technical stakeholders, whilst effectively communicating that the services we provide underpin the internet and how they ensure the interactions between humans and machines do so seamlessly. This is a key role at Jisc, and you will pay an integral part in ensuring the delivery of security related national services and overseeing how this contributes to our strategic direction in the wider Cybersecurity division, and how it affects Jisc's overall service provision. Responsibilities will include: • Responsibility for the security architecture for Jisc's Critical National Infrastructure to ensure that it is fit for purpose and meets the defined regulatory and legislative requirements. • Lead, manage and drive the Critical National Infrastructure (CNI) team to ensure they operate as a high performing team and in accordance to defined service level agreements and product requirements. • Motivate and inspire colleagues and customers through a cultural and technology change • Deploy technical solutions that encompass security by design and development lifecycles. • Ensure systems are fully documented and operated within the Jisc policy framework, maintaining compliance to ISO9001 and ISO27001. Key Skills and Experience: • Experience of delivering security related national services. • Operational experience of DNS and NTS guidelines and frameworks. • Experience of operating services within NCSC guidelines and frameworks. • Management of Authoritative and Recursive nameservers, and the hardware/software that might underpin this • Working experience and knowledge of data networks and communications • Active in promoting security best practice with the ability to keep pace with the evolving technology and threat environments. • Experience of working within or implementing environments complying with standards such as ISO/IEC 270001, ISO/IEC 9001 Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We advertised this role on 25/03/2024. Job Ref LS-LSA-2503 Location Hybrid - Any of our hubs - UK Function Cyber security Salary Circa £50,000 per annum negotiable depending on experience Status Full Time Type Permanent Hours 35
May 05, 2024
Full time
More details Lead Security Architect Salary: Circa £50,000 per annum negotiable depending on experience Contract: Permanent Location: Hybrid - flexibility to work from home and at any of our main hubs (London, Bristol, Manchester, and Milton Park - Oxfordshire) Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Join us and your contribution will help us to empower UK universities, colleges, research institutions and wider customers with technology so that everyone prospers. Cyber Security at Jisc: The security team protects UK Education and Research against a wide range of cyber security threats, supporting our members and customers in improving their digital resilience. We innovate so that individual institutions don't have to. We explore the evolution of secure, sustainable next generation networking to help institutions thrive in the evolving digital infrastructure landscape. About the role: You will be working within the architecture and engineering team which includes the Critical Infrastructure Services. You will take responsibility for the development, design, capacity, capability, and leadership of the critical national Protective DNS and NTS/NTP/PTP infrastructure. This includes strategic direction and feedback in the wider Cybersecurity division and how it impacts Jisc's overall service provision. We are looking for somebody who has in depth technical knowledge of Security Operations, including infrastructure and networks along with proven experience of technology operations within an enterprise environment. You will need to be able to demonstrate your previous experience in delivering security related national services, as well as operational experience of DNS and ideally NTS services. You will have strong communication skills and to be able confidently discuss complex technical topics to a range of differing technical stakeholders, whilst effectively communicating that the services we provide underpin the internet and how they ensure the interactions between humans and machines do so seamlessly. This is a key role at Jisc, and you will pay an integral part in ensuring the delivery of security related national services and overseeing how this contributes to our strategic direction in the wider Cybersecurity division, and how it affects Jisc's overall service provision. Responsibilities will include: • Responsibility for the security architecture for Jisc's Critical National Infrastructure to ensure that it is fit for purpose and meets the defined regulatory and legislative requirements. • Lead, manage and drive the Critical National Infrastructure (CNI) team to ensure they operate as a high performing team and in accordance to defined service level agreements and product requirements. • Motivate and inspire colleagues and customers through a cultural and technology change • Deploy technical solutions that encompass security by design and development lifecycles. • Ensure systems are fully documented and operated within the Jisc policy framework, maintaining compliance to ISO9001 and ISO27001. Key Skills and Experience: • Experience of delivering security related national services. • Operational experience of DNS and NTS guidelines and frameworks. • Experience of operating services within NCSC guidelines and frameworks. • Management of Authoritative and Recursive nameservers, and the hardware/software that might underpin this • Working experience and knowledge of data networks and communications • Active in promoting security best practice with the ability to keep pace with the evolving technology and threat environments. • Experience of working within or implementing environments complying with standards such as ISO/IEC 270001, ISO/IEC 9001 Please refer to the job description for full details. Don't meet every single requirement? We know that sometimes people can be put off applying for a job if they think they can't tick every box, but we realise the 'perfect candidate' doesn't exist. So, if you can do most of what we're looking for, go ahead and apply. You may be just the right candidate for this or other roles! Why work for us? At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. Take a look at our fantastic benefits! We offer: • Flexible work pattern, which can adapt to suit your schedules and personal commitments • 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas • A generous pension scheme • A range of leave options, including parental leave, 3 days volunteer leave per annum and even career breaks • A generous budget to support you with external learning and Continuous professional development • Allocated allowance of up to £250 to equip your home office • A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning • Mental health first aid trained staff and supportive environment • Financial well-being support • The opportunity to donate to charity tax-free with our Payroll Giving benefit • A wide range of discounts from retailers and big-name high-street stores • Cycle to work scheme • Employee recognition awards and travel loans • Additional Flexible benefits include Holiday Buying - Purchase 1-5 days' additional holiday per annum, Healthcare Cashplan, Electric Car Lease Scheme and option to purchase SmartTech Equality, diversity and inclusion We celebrate diversity, embrace our differences, through our culture and employee networks and know that this is critical for our success. We work hard to make sure we're inclusive and we are committed to furthering our culture of inclusion. Striving to be best in practice, we are working hard to achieve progressive change. 'Always inclusive' is one of our six guiding principles - a principle which actively encourages acceptance of differences within individuals. We are committed to equal employment opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, class, citizenship, marital status, disability, neurodivergence, trans status, veteran status, or gender identity. Application process: Please do let us know what reasonable adjustments you need made to the application or selection process so you can do your best. We will be happy to help you. Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls! We advertised this role on 25/03/2024. Job Ref LS-LSA-2503 Location Hybrid - Any of our hubs - UK Function Cyber security Salary Circa £50,000 per annum negotiable depending on experience Status Full Time Type Permanent Hours 35