Sales Assistant - Swindon Store - Base salary of £23,795 with the potential to earn up to £30,000 with On Target Earnings. You will be building rapport with our customers and helping them to choose the best products for their needs. If you're passionate about people & giving great customer service, read on! The Role - Sales Assistant (In other businesses, this could be known as a 'Sales Assistant', 'Sales Advisor', 'Sales Executive', 'Retail Assistant', 'Team Member') We are currently looking for a Sales Consultant to join our team. You would play a significant role in helping us to achieve our vision, being a key player in moving our business forward, with your natural ability to engage, inspire and offer advice to our customers to ensure they choose the bed that suits them best! Your role as a Sales Consultant will involve: Using your natural ability to build rapport with our customers to advise them on Sleep wellness . Using our unique sleepPRO technology to ensure they choose the right mattress for them, giving them a perfect night's sleep every night. Taking customers through the sales process and completing the required order paperwork and credit agreements (full training provided). Working closely with your store colleagues to ensure we offer every customer an outstanding in-store experience, we will give you extensive product training, and ongoing coaching and support throughout your time with us, giving you every opportunity to succeed, progress and build your perfect career! It should be noted that due to the nature of our products, the role will involve you and your colleagues moving product around in store and some cleaning tasks will be necessary to ensure the store and our products are in the best possible condition for our customers. Our busiest times tend to be when our customers are free to come in and visit the store, which includes evenings, weekends and bank holiday weekends. You would be expected to cover some of these as part of your working week but, we understand the importance of a good work life balance so would not be expected to work all of them. Skills needed We are looking for Sales Consultants with pride, passion and a positive 'can do' attitude, devoted to delivering impeccable customer service with professionalism, ensuring our customers have an outstanding store experience. Driven to achieve your sales targets. You will enjoy engaging with customers and can adapt your approach as appropriate to build rapport and establish their needs. Ideally you will have worked in a customer facing role previously and have confident communication skills, being able to spot sales opportunities and be resilient and resourceful when you need to be, daring to try new things to help your store succeed. Our Benefits! In return for your contribution to the store's performance, we offer a base salary of £23,795 p.a. plus uncapped individual commission paid monthly on top of your salary once your minimum sales target is achieved. On target earnings c£30,000 based on your target, but there is no upper limit to what you can earn beyond that! In addition to that we offer you all these extra benefits: Monthly store bonus potential when your store achieves its target Employee discount scheme for Bensons products Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more) Unum Income Protection - for peace of mind if you're off work long term due to illness Pension scheme - provided by Legal & General Discounted Gym membership Cycle to Work scheme Annual leave buy & sell scheme - you can top up your holiday entitlement or sell unused days to suit you Enhanced maternity and adoption leave Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics) Learning and development programmes to gain new knowledge and skills Career progression - access to internal opportunities to build your career within Bensons for Beds Long service awards and 'Love to Shop' voucher rewards to spend as you like ( qualifying periods apply) About Bensons for Beds We're Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission Apply now If you love meeting new people, engaging with a variety of customers, being part of a team, growing your skills and developing new ones then our Sales Consultant role could be for you. Click now to apply to join us! There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. We'll reply to you asap!
Apr 28, 2024
Full time
Sales Assistant - Swindon Store - Base salary of £23,795 with the potential to earn up to £30,000 with On Target Earnings. You will be building rapport with our customers and helping them to choose the best products for their needs. If you're passionate about people & giving great customer service, read on! The Role - Sales Assistant (In other businesses, this could be known as a 'Sales Assistant', 'Sales Advisor', 'Sales Executive', 'Retail Assistant', 'Team Member') We are currently looking for a Sales Consultant to join our team. You would play a significant role in helping us to achieve our vision, being a key player in moving our business forward, with your natural ability to engage, inspire and offer advice to our customers to ensure they choose the bed that suits them best! Your role as a Sales Consultant will involve: Using your natural ability to build rapport with our customers to advise them on Sleep wellness . Using our unique sleepPRO technology to ensure they choose the right mattress for them, giving them a perfect night's sleep every night. Taking customers through the sales process and completing the required order paperwork and credit agreements (full training provided). Working closely with your store colleagues to ensure we offer every customer an outstanding in-store experience, we will give you extensive product training, and ongoing coaching and support throughout your time with us, giving you every opportunity to succeed, progress and build your perfect career! It should be noted that due to the nature of our products, the role will involve you and your colleagues moving product around in store and some cleaning tasks will be necessary to ensure the store and our products are in the best possible condition for our customers. Our busiest times tend to be when our customers are free to come in and visit the store, which includes evenings, weekends and bank holiday weekends. You would be expected to cover some of these as part of your working week but, we understand the importance of a good work life balance so would not be expected to work all of them. Skills needed We are looking for Sales Consultants with pride, passion and a positive 'can do' attitude, devoted to delivering impeccable customer service with professionalism, ensuring our customers have an outstanding store experience. Driven to achieve your sales targets. You will enjoy engaging with customers and can adapt your approach as appropriate to build rapport and establish their needs. Ideally you will have worked in a customer facing role previously and have confident communication skills, being able to spot sales opportunities and be resilient and resourceful when you need to be, daring to try new things to help your store succeed. Our Benefits! In return for your contribution to the store's performance, we offer a base salary of £23,795 p.a. plus uncapped individual commission paid monthly on top of your salary once your minimum sales target is achieved. On target earnings c£30,000 based on your target, but there is no upper limit to what you can earn beyond that! In addition to that we offer you all these extra benefits: Monthly store bonus potential when your store achieves its target Employee discount scheme for Bensons products Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more) Unum Income Protection - for peace of mind if you're off work long term due to illness Pension scheme - provided by Legal & General Discounted Gym membership Cycle to Work scheme Annual leave buy & sell scheme - you can top up your holiday entitlement or sell unused days to suit you Enhanced maternity and adoption leave Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics) Learning and development programmes to gain new knowledge and skills Career progression - access to internal opportunities to build your career within Bensons for Beds Long service awards and 'Love to Shop' voucher rewards to spend as you like ( qualifying periods apply) About Bensons for Beds We're Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission Apply now If you love meeting new people, engaging with a variety of customers, being part of a team, growing your skills and developing new ones then our Sales Consultant role could be for you. Click now to apply to join us! There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. We'll reply to you asap!
Sales Assistant - Keighley Store - Part time (16 hours per week) Base salary of £9,518 with the potential to earn up to £13,000 with On Target Earnings. You will be building rapport with our customers and helping them to choose the best products for their needs. If you're passionate about people & giving great customer service, read on! The Role - Sales Assistant (In other businesses, this could be known as a 'Sales Assistant', 'Sales Advisor', 'Sales Executive', 'Retail Assistant', 'Team Member') We are currently looking for a Sales Consultant to join our team. You would play a significant role in helping us to achieve our vision, being a key player in moving our business forward, with your natural ability to engage, inspire and offer advice to our customers to ensure they choose the bed that suits them best! Your role as a Sales Consultant will involve: Using your natural ability to build rapport with our customers to advise them on Sleep wellness . Using our unique sleepPRO technology to ensure they choose the right mattress for them, giving them a perfect night's sleep every night. Taking customers through the sales process and completing the required order paperwork and credit agreements (full training provided). Working closely with your store colleagues to ensure we offer every customer an outstanding in-store experience, we will give you extensive product training, and ongoing coaching and support throughout your time with us, giving you every opportunity to succeed, progress and build your perfect career! It should be noted that due to the nature of our products, the role will involve you and your colleagues moving product around in store and some cleaning tasks will be necessary to ensure the store and our products are in the best possible condition for our customers. Our busiest times tend to be when our customers are free to come in and visit the store, which includes evenings, weekends and bank holiday weekends. You would be expected to cover some of these as part of your working week but, we understand the importance of a good work life balance so would not be expected to work all of them. Skills needed We are looking for Sales Consultants with pride, passion and a positive 'can do' attitude, devoted to delivering impeccable customer service with professionalism, ensuring our customers have an outstanding store experience. Driven to achieve your sales targets. You will enjoy engaging with customers and can adapt your approach as appropriate to build rapport and establish their needs. Ideally you will have worked in a customer facing role previously and have confident communication skills, being able to spot sales opportunities and be resilient and resourceful when you need to be, daring to try new things to help your store succeed. Our Benefits! In return for your contribution to the store's performance, we offer a base salary of £9,518 p.a. plus uncapped individual commission paid monthly on top of your salary once your minimum sales target is achieved. On target earnings c£13,000 based on your target, but there is no upper limit to what you can earn beyond that! In addition to that we offer you all these extra benefits: Monthly store bonus potential when your store achieves its target Employee discount scheme for Bensons products Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more) Unum Income Protection - for peace of mind if you're off work long term due to illness Pension scheme - provided by Legal & General Discounted Gym membership Cycle to Work scheme Annual leave buy & sell scheme - you can top up your holiday entitlement or sell unused days to suit you Enhanced maternity and adoption leave Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics) Learning and development programmes to gain new knowledge and skills Career progression - access to internal opportunities to build your career within Bensons for Beds Long service awards and 'Love to Shop' voucher rewards to spend as you like ( qualifying periods apply) About Bensons for Beds We're Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission Apply now If you love meeting new people, engaging with a variety of customers, being part of a team, growing your skills and developing new ones then our Sales Consultant role could be for you. Click now to apply to join us! There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. We'll reply to you asap!
Apr 28, 2024
Full time
Sales Assistant - Keighley Store - Part time (16 hours per week) Base salary of £9,518 with the potential to earn up to £13,000 with On Target Earnings. You will be building rapport with our customers and helping them to choose the best products for their needs. If you're passionate about people & giving great customer service, read on! The Role - Sales Assistant (In other businesses, this could be known as a 'Sales Assistant', 'Sales Advisor', 'Sales Executive', 'Retail Assistant', 'Team Member') We are currently looking for a Sales Consultant to join our team. You would play a significant role in helping us to achieve our vision, being a key player in moving our business forward, with your natural ability to engage, inspire and offer advice to our customers to ensure they choose the bed that suits them best! Your role as a Sales Consultant will involve: Using your natural ability to build rapport with our customers to advise them on Sleep wellness . Using our unique sleepPRO technology to ensure they choose the right mattress for them, giving them a perfect night's sleep every night. Taking customers through the sales process and completing the required order paperwork and credit agreements (full training provided). Working closely with your store colleagues to ensure we offer every customer an outstanding in-store experience, we will give you extensive product training, and ongoing coaching and support throughout your time with us, giving you every opportunity to succeed, progress and build your perfect career! It should be noted that due to the nature of our products, the role will involve you and your colleagues moving product around in store and some cleaning tasks will be necessary to ensure the store and our products are in the best possible condition for our customers. Our busiest times tend to be when our customers are free to come in and visit the store, which includes evenings, weekends and bank holiday weekends. You would be expected to cover some of these as part of your working week but, we understand the importance of a good work life balance so would not be expected to work all of them. Skills needed We are looking for Sales Consultants with pride, passion and a positive 'can do' attitude, devoted to delivering impeccable customer service with professionalism, ensuring our customers have an outstanding store experience. Driven to achieve your sales targets. You will enjoy engaging with customers and can adapt your approach as appropriate to build rapport and establish their needs. Ideally you will have worked in a customer facing role previously and have confident communication skills, being able to spot sales opportunities and be resilient and resourceful when you need to be, daring to try new things to help your store succeed. Our Benefits! In return for your contribution to the store's performance, we offer a base salary of £9,518 p.a. plus uncapped individual commission paid monthly on top of your salary once your minimum sales target is achieved. On target earnings c£13,000 based on your target, but there is no upper limit to what you can earn beyond that! In addition to that we offer you all these extra benefits: Monthly store bonus potential when your store achieves its target Employee discount scheme for Bensons products Medicash - cashback options for Health and Wellbeing services (dental, optical, virtual GP, other healthcare services and more) Unum Income Protection - for peace of mind if you're off work long term due to illness Pension scheme - provided by Legal & General Discounted Gym membership Cycle to Work scheme Annual leave buy & sell scheme - you can top up your holiday entitlement or sell unused days to suit you Enhanced maternity and adoption leave Access to Retail Trust services (guidance and support on retail issues, mental health, wellbeing & financial topics) Learning and development programmes to gain new knowledge and skills Career progression - access to internal opportunities to build your career within Bensons for Beds Long service awards and 'Love to Shop' voucher rewards to spend as you like ( qualifying periods apply) About Bensons for Beds We're Bensons for Beds! We put Sleep Wellness at the heart of everything we do. With 100 years of experience in sourcing the best quality beds, frames and mattresses, at Bensons we understand how to design the perfect, tailored sleep experience. We have 170+ locations and employ c 1800 colleagues. Under new ownership of Alteri Investors we have an ambitious 3 year plan to grow the business further and achieve our mission Apply now If you love meeting new people, engaging with a variety of customers, being part of a team, growing your skills and developing new ones then our Sales Consultant role could be for you. Click now to apply to join us! There is a brief online application process to complete, to tell us about yourself, answer some questions and confirm your eligibility. We'll reply to you asap!
Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen. What we're looking for First things first: you don't need to know about tiles to work in a Topps Tile store. And you don't need to be someone who spends all their spare time DIYing. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager. Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. And that outstanding service? It's something you pride yourself on. As well as making sure that your store works like clockwork and is beautifully presented, you'll help team members to become product experts and give them the confidence (and know-how) to make the most of sales opportunities and build strong relationships with our retail and trade customers. That could be through coaching, training, or simply sharing what you know and your experiences. But, as Deputy Manager, it's not just people who'll improve with you around; you'll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which really allows our customers' projects to come to life. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are A store customer's enjoy shopping in and colleagues love working in - that's what you do brilliantly. You've worked in retail, you've led teams and you can show us where you've exceeded sales and profit targets. But more than anything, you know the ingredients that make for magical customer experiences - and you're able to get the best out of team members to make it happen. As Deputy Manager, you're can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart. What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours including weekends, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required. Who we are Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Closing Date Friday 24 May 2024 JBRP1_UKTJ
Apr 28, 2024
Full time
Great choice, outstanding value, market leading customer service. That's Topps Tiles. But there's more too: for example, did you know just how ambitious and fast-moving we are as a business? We are continuously investing in our organisation to give our teams the tools they need to stay ahead of the competition with exciting plans for the future. We'd love you to help us make those plans happen. What we're looking for First things first: you don't need to know about tiles to work in a Topps Tile store. And you don't need to be someone who spends all their spare time DIYing. If retail's your speciality and you share our passion for exceptional customer service, you'll make a great Deputy Store Manager. Working alongside the Store Manager, you'll inspire, manage and develop a small store team, driving sales and profitability while delivering outstanding customer service. And that outstanding service? It's something you pride yourself on. As well as making sure that your store works like clockwork and is beautifully presented, you'll help team members to become product experts and give them the confidence (and know-how) to make the most of sales opportunities and build strong relationships with our retail and trade customers. That could be through coaching, training, or simply sharing what you know and your experiences. But, as Deputy Manager, it's not just people who'll improve with you around; you'll constantly be looking for exciting new ways to improve your store and the customer experience. By having an interest in interior design or being a creative person, you will be able to inspire our customers in their style choices using leading edge technology which really allows our customers' projects to come to life. No two days are the same, one minute you could be getting creative, the next helping with our traders. Lifting tiles is part of the job as is putting away deliveries! Who you are A store customer's enjoy shopping in and colleagues love working in - that's what you do brilliantly. You've worked in retail, you've led teams and you can show us where you've exceeded sales and profit targets. But more than anything, you know the ingredients that make for magical customer experiences - and you're able to get the best out of team members to make it happen. As Deputy Manager, you're can-do, will-do, someone who rolls up their sleeves while leading by example. You do everything you can to help your team members, coaching them, supporting them, sharing advice and knowledge. You're commercially switched on too, with business acumen to keep ahead of your competition and set your store apart. What we'll do for you In a culture where hard work is recognised and great results are rewarded, you can look forward to uncapped personal commission and company bonus schemes that will give you a share of our success and substantially increase your base wage. Then there's a generous staff discount, a Share Save scheme, pension and life assurance, a holiday allowance that increases with length of service and a wide range of other benefits. We're committed to promoting talent from within too, which means you'll be well-supported to build a rewarding career with an individual development plan and lots of training on offer. And while you'll need the flexibility to cover store opening hours including weekends, there's no evening work to worry about - and no working on Christmas Eve or Boxing Day either. We do ask that you are flexible to work in alternative locations if required. Who we are Big things are happening at Topps Tiles. As the UK's leading tile specialist selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us. We have grown to incorporate over 1,500 specialist experts and over 350 stores nationwide. This is an exciting time to join the Topps Tiles family. We're as big on career opportunities as we are on outstanding service and great value. After all, it's the brilliant, friendly, knowledgeable people that make us special. Closing Date Friday 24 May 2024 JBRP1_UKTJ
Managing Consultant/Associate Contaminated Land Do you enjoy working with colleague and clients on high profile buildings and infrastructure projects? Would you be at home in a dynamic multi-disciplinary team delivering services to our trusted clients? Would you thrive in an environment where sustainability is at the core of what we do? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our Site Solutions department as our new Managing Consultant - Contaminated Land in London and work with us to close the gap to a sustainable future. Your new role As our new Managing Consultant - Contaminated Land, you will be an active member of an established international team, advising clients on contaminated land, environmental risks and solutions, with a leading emphasis on multidisciplinary development projects. This is a great opportunity to join a dynamic team of experts at the forefront of sustainable site solutions; we will support you to develop your skills in environmental risk, sustainability and project management, and make a difference to the environment and society. Your key responsibilities will be: Directing and managing contaminated land investigations, risk assessments and remediation projects. Working closely with colleagues in Ground Engineering, Structures and Transport departments to deliver multi-disciplinary services to our clients. Taking a lead role in managing and expanding multi-disciplinary client relationships. Managing, coaching and mentoring early career professionals. Financial management and direction of contaminated land projects. Business development and contribution to the Site Solutions financial and non-financial goals. Providing senior governance and duties in accordance with Ramboll's competency and governance frameworks. Your new team You will be part of our Site Solutions service line in the UK, a team of sixty consultants, environmental scientists and geologists working across ten offices. We work together as a national team, sharing resources, skills and experiences. You will become part of Ramboll's global Site Solutions Service line and the Environment and Health Market. Our Site Solutions team are well known amongst our peers as leaders in sustainable remediation, environmental risk assessment and PFAS. As well as our client-centric work, we also have a range of working groups which you would be able to join, ranging from nature-based solutions to DQRA. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. These include: Appropriate degree in environmental sciences, environmental engineering or a related environmental discipline. Master's degree in an environmental discipline (advantageous) Full driving licence. Financial and technical project management experience. Project ownership and direction, including project-related health and safety. Experience in working with buildings and infrastructure development teams (e.g., experience of RIBA stages). Proactive and responsible leadership. Managing workload, deliverables and resources across multiple projects. Developing client-facing trusted advisor relationships. What we can offer you Flexible working environment. 27 days annual leave plus bank holidays. Private medical cover and life assurance Matched pension contributions The long-term thinking of a foundation-owned company. Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So, if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength, and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment, where everyone is able to flourish and reach their potential. We invite applications from candidates of all backgrounds and characteristics, in addition to the Protected Characteristics as set out in the Equality Act, (2010). As a Disability Confident Committed employer, Ramboll ensures opportunities are accessible to candidates with disabilities. Please reach out to our recruitment team to discuss any adjustments that you might require during the application process. We also know how important it is to achieve the right balance of where, when, and how much you work. When you join Ramboll, you'll have the ability to work your hours flexibly through our positive and inclusive approach to work. All your information will be kept confidential according to EEO guidelines. Buildings, Transport, Energy, Environment & Health, Water and Management Consulting
Apr 28, 2024
Full time
Managing Consultant/Associate Contaminated Land Do you enjoy working with colleague and clients on high profile buildings and infrastructure projects? Would you be at home in a dynamic multi-disciplinary team delivering services to our trusted clients? Would you thrive in an environment where sustainability is at the core of what we do? If this sounds like you, or you're curious to learn more, then this role could be the perfect opportunity. Join our Site Solutions department as our new Managing Consultant - Contaminated Land in London and work with us to close the gap to a sustainable future. Your new role As our new Managing Consultant - Contaminated Land, you will be an active member of an established international team, advising clients on contaminated land, environmental risks and solutions, with a leading emphasis on multidisciplinary development projects. This is a great opportunity to join a dynamic team of experts at the forefront of sustainable site solutions; we will support you to develop your skills in environmental risk, sustainability and project management, and make a difference to the environment and society. Your key responsibilities will be: Directing and managing contaminated land investigations, risk assessments and remediation projects. Working closely with colleagues in Ground Engineering, Structures and Transport departments to deliver multi-disciplinary services to our clients. Taking a lead role in managing and expanding multi-disciplinary client relationships. Managing, coaching and mentoring early career professionals. Financial management and direction of contaminated land projects. Business development and contribution to the Site Solutions financial and non-financial goals. Providing senior governance and duties in accordance with Ramboll's competency and governance frameworks. Your new team You will be part of our Site Solutions service line in the UK, a team of sixty consultants, environmental scientists and geologists working across ten offices. We work together as a national team, sharing resources, skills and experiences. You will become part of Ramboll's global Site Solutions Service line and the Environment and Health Market. Our Site Solutions team are well known amongst our peers as leaders in sustainable remediation, environmental risk assessment and PFAS. As well as our client-centric work, we also have a range of working groups which you would be able to join, ranging from nature-based solutions to DQRA. About you From the moment you start at Ramboll, we will support your personal and professional development so that you can continue to grow with the company. Whilst we look forward to supporting your continued learning and development, for this role we have identified some qualifications, skills, and capabilities that will set you up for success. These include: Appropriate degree in environmental sciences, environmental engineering or a related environmental discipline. Master's degree in an environmental discipline (advantageous) Full driving licence. Financial and technical project management experience. Project ownership and direction, including project-related health and safety. Experience in working with buildings and infrastructure development teams (e.g., experience of RIBA stages). Proactive and responsible leadership. Managing workload, deliverables and resources across multiple projects. Developing client-facing trusted advisor relationships. What we can offer you Flexible working environment. 27 days annual leave plus bank holidays. Private medical cover and life assurance Matched pension contributions The long-term thinking of a foundation-owned company. Work at the heart of sustainable change Ramboll is a global architecture, engineering, and consultancy company. We believe that the purpose of sustainable change is to create a thriving world for both nature and people. So, that's where we start - and how we work. At Ramboll, our core strength is our people, and our history is rooted in a clear vision of how a responsible company should act. Being open and curious is a cornerstone of our culture. We embrace an inclusive mindset that looks for fresh, diverse, and innovative perspectives. We respect, embrace, and invite diversity in all forms to actively cultivate an environment where everyone can flourish and realise their full potential. Ready to join us? Please submit your application. Be sure to include all relevant documents including your CV, cover letter, etc. We recognise that some candidates only apply when they tick every box. However, passion and potential often outweigh a perfect resume and Ramboll's supportive learning culture can help you grow. So, if this role resonates with you but you don't meet all the requirements, we encourage you to apply. You might be the perfect fit for this opportunity or another within our team. Ramboll in the United Kingdom Founded in Denmark, Ramboll is a foundation-owned people company. Ramboll has a proven track record of sustainable and responsible business and is a top ten engineering and environmental and sustainability consultancy in the UK, with more than 1,500 employees across 16 offices working towards a more sustainable future. Ramboll experts deliver innovative solutions across Buildings, Transport, Environment & Health, and Energy. Strong values guide what we do and drive an inclusive, collaborative, and highly flexible culture that values people and ideas. Explore and nurture your own passion, expertise, and creativity at Ramboll through work that benefits our people, partners, nature, and society. An equal opportunity employer Equality, diversity, and inclusion is at the heart of what we do. At Ramboll, we believe that diversity is a strength, and that different experiences and perspectives are essential to creating truly sustainable societies. We are committed to providing an inclusive and supportive work environment, where everyone is able to flourish and reach their potential. We invite applications from candidates of all backgrounds and characteristics, in addition to the Protected Characteristics as set out in the Equality Act, (2010). As a Disability Confident Committed employer, Ramboll ensures opportunities are accessible to candidates with disabilities. Please reach out to our recruitment team to discuss any adjustments that you might require during the application process. We also know how important it is to achieve the right balance of where, when, and how much you work. When you join Ramboll, you'll have the ability to work your hours flexibly through our positive and inclusive approach to work. All your information will be kept confidential according to EEO guidelines. Buildings, Transport, Energy, Environment & Health, Water and Management Consulting
Service Manager - Jaguar Land Rover Guildford Basic up to £55k depending on experience, OTE up to £71,500pa + over achievement bonus + excellent benefits We are all about rewarding hard work at Inchcape; you'll receive a competitive basic salary with a generous monthly bonus scheme. Competitive Bonus Structure - we are all about rewarding hard work at Inchcape, you'll receive a great quarterly bonus when you hit your department targets Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family. Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family. Annual leave - A minimum of 33 days annual leave (including bank holidays), rising with long service. Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team. Your Wellbeing - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face. Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day. Your Finances - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more. And much more . Job Introduction The Service Manager is responsible for ensuring the profitable and efficient performance of the service department through improving customer satisfaction and retention in order to deliver against one of Inchcape's key priorities of growing Aftersales. Our JLR Guildford business is a flagship operation for our Inchcape JLR division, with it's own standalone Service centre. Therefore, we need a people and customer centric Service Manager to support and lead our teams, ensuring effective daily operation and a fantastic customer experience. This is a rare and exciting opportunity to lead one of the largest JLR service centres in Europe. As a Service Manager, you will responsible for providing direction for the entire Aftersales operation in order to deliver against one of Inchcape's key priorities of 'Growing Aftersales'. Our Service Manager will ensure that all of the departments within the After Sales operation function efficiently and as one unit to optimise performance and provide customer excellence. As a Service Manager your team will comprise of Service Advisors and Technicians who will need clear direction to order to run an efficient and professional operation, always ensuring that an incredible customer experience is given. Alongside your customer-centric attitude, you will be commercially minded, passionate about the car industry, motivated by setting, achieving and exceeding targets. Main Responsibilities Meet key performance indicators and targets for the service and parts departments Look for opportunities to increase efficiency of the Aftersales operation and increase recovery rates Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability Work with team to develop understanding and implementation of customer focussed environment, setting clear objectives/targets Respond promptly to any customer complaints and ensure timely and correct resolution Liaise with external companies to ensure good working relationships are developed Maintain rigorous control of Department costs, stock and budget Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due Recruit, coach and appraise team to ensure they are operating to full potential Ensure that company standards are followed in relation to control of funds, premises, vehicles, and other company resources Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with. The Ideal Candidate Experience working in a large Service / Aftersales department for an automotive retail dealership (essential). Considerable experience in managerial role in a customer oriented department Experience of working in a target driven environment Experience of developing and monitoring budgets An understanding of marketing processes and development of pricing strategies Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties Be able to guide and direct a team A strong customer focus Excellent communication skills - able to negotiate and influence About The Company Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention. OUR VISION: To be the world's most trusted automotive Distributor. Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.
Apr 28, 2024
Full time
Service Manager - Jaguar Land Rover Guildford Basic up to £55k depending on experience, OTE up to £71,500pa + over achievement bonus + excellent benefits We are all about rewarding hard work at Inchcape; you'll receive a competitive basic salary with a generous monthly bonus scheme. Competitive Bonus Structure - we are all about rewarding hard work at Inchcape, you'll receive a great quarterly bonus when you hit your department targets Drive with us - We offer discounts and offers on both new & used vehicles and servicing for you, your friends and family. Family Friendly - Enhanced family friendly policies, giving you more time to spend with your family. Annual leave - A minimum of 33 days annual leave (including bank holidays), rising with long service. Looking to develop? - Grow your career with us, receive industry leading training from the brand you represent and our dedicated training team. Your Wellbeing - We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face. Your Discount - From Apple to Asda and everything in between, we offer discounts that save you money every day. Your Finances - Effortlessly grow your savings with our Share Scheme, We will match up to 7% when you enrol into our flexible pension scheme and have peace of mind with our free life assurance cover and much more. And much more . Job Introduction The Service Manager is responsible for ensuring the profitable and efficient performance of the service department through improving customer satisfaction and retention in order to deliver against one of Inchcape's key priorities of growing Aftersales. Our JLR Guildford business is a flagship operation for our Inchcape JLR division, with it's own standalone Service centre. Therefore, we need a people and customer centric Service Manager to support and lead our teams, ensuring effective daily operation and a fantastic customer experience. This is a rare and exciting opportunity to lead one of the largest JLR service centres in Europe. As a Service Manager, you will responsible for providing direction for the entire Aftersales operation in order to deliver against one of Inchcape's key priorities of 'Growing Aftersales'. Our Service Manager will ensure that all of the departments within the After Sales operation function efficiently and as one unit to optimise performance and provide customer excellence. As a Service Manager your team will comprise of Service Advisors and Technicians who will need clear direction to order to run an efficient and professional operation, always ensuring that an incredible customer experience is given. Alongside your customer-centric attitude, you will be commercially minded, passionate about the car industry, motivated by setting, achieving and exceeding targets. Main Responsibilities Meet key performance indicators and targets for the service and parts departments Look for opportunities to increase efficiency of the Aftersales operation and increase recovery rates Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustained profitability Work with team to develop understanding and implementation of customer focussed environment, setting clear objectives/targets Respond promptly to any customer complaints and ensure timely and correct resolution Liaise with external companies to ensure good working relationships are developed Maintain rigorous control of Department costs, stock and budget Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due Recruit, coach and appraise team to ensure they are operating to full potential Ensure that company standards are followed in relation to control of funds, premises, vehicles, and other company resources Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with. The Ideal Candidate Experience working in a large Service / Aftersales department for an automotive retail dealership (essential). Considerable experience in managerial role in a customer oriented department Experience of working in a target driven environment Experience of developing and monitoring budgets An understanding of marketing processes and development of pricing strategies Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties Be able to guide and direct a team A strong customer focus Excellent communication skills - able to negotiate and influence About The Company Inchcape is a leading independent global automotive distributor and retailer. We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention. OUR VISION: To be the world's most trusted automotive Distributor. Inchcape is ambitious! We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.
Specialist Administrator Gi Group is proud to announce a position for a Specialist Administrator within the Industrial sector of our business. If you thrive in a fast-paced environment and possess the skills for Admin, data entry and attention to detail, we want to hear from you. £11.44 per hour Weekly Paid 40hrs per week Full training provided with ongoing coaching and development About Gi Group Gi Group is a leading global recruitment and staffing company with a reputation for excellence. Join us as we continue to grow and provide exceptional services to our clients and employees. As an Assistant Administrator, you will play a pivotal role in ensuring our admin operation runs seamlessly. Working closely with the Company Admin Manager and Senior team, you will be key to drive accuracy and efficiency in our processes. This role requires someone with methodical processes, good customer service prowess. Experience within an administrative role is advantageous but not essential. Below are just some of our amazing benefits Generous Annual Leave - 25 days rising with service to 30 daysYour birthday offHoliday purchase schemeFlexible start and finish timesFlexible Bank HolidaysWork from anywhere - up to four weeks a yearHealthcare / dental / glasses & eye tests / alternative therapies / flu jabIVF flex & supportMenopause flex - paid HRT treatmentIncome protection insurance - Providing you with support and assistance when you need it mostLife insurance Industry leading trainingCareer Pathway programmePaid time off to volunteer / move house This is a varied role within the admin team, where responsibilities will include but not limited to: Managing compliance needed for employment Checking and auditing Right to Work Documents in line with government legislation Collating weekly timesheets and entering into our CRM system Working with multiple teams and managers to ensure timesheets are completed with high accuracy Managing Flexi worker holiday requests, P45 requests and general query requests Managing Flexi worker queries regarding Statutory payments Ensuring AWR regulations are met Logging and auditing information for Working Time Regulations and Directive Managing PPE and logging orders Ensuring any and all new clients are set up correctly with Terms sent out in a timely manner May be asked to cover other administrators for holiday or sick leave General administration tasks as requested by management Skills: Excellent interpersonal and communication skills High Attention to detail Proactive and positive Able to multitask and function well under pressure Trustworthy, approachable, fun team player who works collaboratively for the success of the team Gi Group iCIMS is acting as an Employment Business in relation to this vacancy.
Apr 28, 2024
Full time
Specialist Administrator Gi Group is proud to announce a position for a Specialist Administrator within the Industrial sector of our business. If you thrive in a fast-paced environment and possess the skills for Admin, data entry and attention to detail, we want to hear from you. £11.44 per hour Weekly Paid 40hrs per week Full training provided with ongoing coaching and development About Gi Group Gi Group is a leading global recruitment and staffing company with a reputation for excellence. Join us as we continue to grow and provide exceptional services to our clients and employees. As an Assistant Administrator, you will play a pivotal role in ensuring our admin operation runs seamlessly. Working closely with the Company Admin Manager and Senior team, you will be key to drive accuracy and efficiency in our processes. This role requires someone with methodical processes, good customer service prowess. Experience within an administrative role is advantageous but not essential. Below are just some of our amazing benefits Generous Annual Leave - 25 days rising with service to 30 daysYour birthday offHoliday purchase schemeFlexible start and finish timesFlexible Bank HolidaysWork from anywhere - up to four weeks a yearHealthcare / dental / glasses & eye tests / alternative therapies / flu jabIVF flex & supportMenopause flex - paid HRT treatmentIncome protection insurance - Providing you with support and assistance when you need it mostLife insurance Industry leading trainingCareer Pathway programmePaid time off to volunteer / move house This is a varied role within the admin team, where responsibilities will include but not limited to: Managing compliance needed for employment Checking and auditing Right to Work Documents in line with government legislation Collating weekly timesheets and entering into our CRM system Working with multiple teams and managers to ensure timesheets are completed with high accuracy Managing Flexi worker holiday requests, P45 requests and general query requests Managing Flexi worker queries regarding Statutory payments Ensuring AWR regulations are met Logging and auditing information for Working Time Regulations and Directive Managing PPE and logging orders Ensuring any and all new clients are set up correctly with Terms sent out in a timely manner May be asked to cover other administrators for holiday or sick leave General administration tasks as requested by management Skills: Excellent interpersonal and communication skills High Attention to detail Proactive and positive Able to multitask and function well under pressure Trustworthy, approachable, fun team player who works collaboratively for the success of the team Gi Group iCIMS is acting as an Employment Business in relation to this vacancy.
We have an exciting new role to join a leading Property Asset Management company as an Office Manager/HR Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will oversee the entire employee lifecycle, from attracting the right people into the organisation, through to their onboarding, development and retention. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. General Owning and leading the office support team and leading on culture of the whole organization. Ownership of office and people related budgets Credit card holder for any ad hoc office related purchases Administering petty cash Contribute to making a great place to work Actively participate in meetings to add value; bring ideas and constructive feedback Remain personable, collaborative, supportive, and flexible; solution focused Demonstrate our values and standards; consistently lead by example and respect others. Office Management Reviewing and ensuring we are maximizing our space, and benefiting from hybrid working, including desk layouts to encourage collaborative working. Designing, organising and hosting company socials and events, including volunteering opportunities. Work with the IT Manager to: - manage office security including key fob access and key holders. Maintain and provide support and training on AV equipment and photocopiers. Monitor administration team to ensure that excellent customer service is delivered. Human Resources and Payroll Providing HR advice and support to the business, with guidance received from the external HR advisory service - being the 'go to' for any people related matters. Working with company directors to drive workforce planning; analysing, forecasting, and planning resource for the short and long-term, identifying any skills and knowledge gaps, to ensure the right people at the right time with the right skills to fulfil company targets. Designing and embedding an effective HR framework that attracts and retains high performers, including benchmarking, tendering and making informed proposals on pay and benefits. Responsible for HR administration, including: - maintaining contractual paperwork, the employee handbook, and other associated documents, gaining required input and approval from Croner to ensure we remain legally compliant and in accordance with best practice at all times. Co-ordinating recruitment and proposing the preferred method, direct to market (LinkedIn), and/or via agency (maintaining a preferred agency list, and up to date terms); actively assisting the recruitment process and overseeing competitive terms and conditions. Owning, developing, coordinating and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience, that is tailored to each role/level within the business. Managing the HR advisory service, including contractual terms and renewals, overseeing calls and liaising with between Croner and managers to ensure we are receiving value for money. Supporting any HR processes by liaising with Croner, guiding managers, providing templates, ensuring consistency and fairness by referencing previous trends. Managing the annual external auditing process from a HR and Payroll perspective. - creating awareness and guidance on upcoming appraisals and mid-year reviews, and driving progress to completion by KPI deadlines. Developing and executing a training matrix that aligns to company vision and KPI's; creating individual learning journeys based on role requirements, with consideration to job descriptions, annual appraisals and mid-year reviews. Providing an annual draft plan and potential costings to the Finance Director to gain budget approval. - creating, sending and reporting to the Leadership team. Maintaining company organisation charts and people information on various platforms including SharePoint, company website, IRIS etc. Administering payroll, pension, and benefits, including year-end process The person In order to be considered for this role, the right candidate will need to demonstrate: CIPD qualified or equivalent. At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills This is an office based role. Salary per annum: £50,000 - £60,000 Holiday per annum: 33 days including bank holidays Benefits include: Private Healthcare including Vitality benefits and discounts Life Assurance - four times salary Enhanced company pension scheme - up to 10% employer contribution Interest free travel loan and cycles schemes - tax savings to rent or buy Maternity and Paternity package above statutory requirements Employee Assistance Programme Flexible working opportunities Active days - paid time off for volunteering and fundraising activities Early finish before bank holiday weekend and reduced Christmas hours
Apr 28, 2024
Full time
We have an exciting new role to join a leading Property Asset Management company as an Office Manager/HR Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will oversee the entire employee lifecycle, from attracting the right people into the organisation, through to their onboarding, development and retention. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. General Owning and leading the office support team and leading on culture of the whole organization. Ownership of office and people related budgets Credit card holder for any ad hoc office related purchases Administering petty cash Contribute to making a great place to work Actively participate in meetings to add value; bring ideas and constructive feedback Remain personable, collaborative, supportive, and flexible; solution focused Demonstrate our values and standards; consistently lead by example and respect others. Office Management Reviewing and ensuring we are maximizing our space, and benefiting from hybrid working, including desk layouts to encourage collaborative working. Designing, organising and hosting company socials and events, including volunteering opportunities. Work with the IT Manager to: - manage office security including key fob access and key holders. Maintain and provide support and training on AV equipment and photocopiers. Monitor administration team to ensure that excellent customer service is delivered. Human Resources and Payroll Providing HR advice and support to the business, with guidance received from the external HR advisory service - being the 'go to' for any people related matters. Working with company directors to drive workforce planning; analysing, forecasting, and planning resource for the short and long-term, identifying any skills and knowledge gaps, to ensure the right people at the right time with the right skills to fulfil company targets. Designing and embedding an effective HR framework that attracts and retains high performers, including benchmarking, tendering and making informed proposals on pay and benefits. Responsible for HR administration, including: - maintaining contractual paperwork, the employee handbook, and other associated documents, gaining required input and approval from Croner to ensure we remain legally compliant and in accordance with best practice at all times. Co-ordinating recruitment and proposing the preferred method, direct to market (LinkedIn), and/or via agency (maintaining a preferred agency list, and up to date terms); actively assisting the recruitment process and overseeing competitive terms and conditions. Owning, developing, coordinating and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience, that is tailored to each role/level within the business. Managing the HR advisory service, including contractual terms and renewals, overseeing calls and liaising with between Croner and managers to ensure we are receiving value for money. Supporting any HR processes by liaising with Croner, guiding managers, providing templates, ensuring consistency and fairness by referencing previous trends. Managing the annual external auditing process from a HR and Payroll perspective. - creating awareness and guidance on upcoming appraisals and mid-year reviews, and driving progress to completion by KPI deadlines. Developing and executing a training matrix that aligns to company vision and KPI's; creating individual learning journeys based on role requirements, with consideration to job descriptions, annual appraisals and mid-year reviews. Providing an annual draft plan and potential costings to the Finance Director to gain budget approval. - creating, sending and reporting to the Leadership team. Maintaining company organisation charts and people information on various platforms including SharePoint, company website, IRIS etc. Administering payroll, pension, and benefits, including year-end process The person In order to be considered for this role, the right candidate will need to demonstrate: CIPD qualified or equivalent. At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills This is an office based role. Salary per annum: £50,000 - £60,000 Holiday per annum: 33 days including bank holidays Benefits include: Private Healthcare including Vitality benefits and discounts Life Assurance - four times salary Enhanced company pension scheme - up to 10% employer contribution Interest free travel loan and cycles schemes - tax savings to rent or buy Maternity and Paternity package above statutory requirements Employee Assistance Programme Flexible working opportunities Active days - paid time off for volunteering and fundraising activities Early finish before bank holiday weekend and reduced Christmas hours
Assistant Store Manager Opportunity: Lead, inspire, and excel creating amazing value everyday! As an Assistant Store Manager, you are the vital link between the Store Manager and the store team. You're assuming a pivotal role in shaping the experiences of both your team and the customers' journey within the community you serve. Your day-to-day actions drive sales and allow you to use your creative flair when merchandising on and off plan to showcase our amazing value on GM and FMCG products within the store, creating an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why Choose Us? A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success. Professional development, including the opportunity to pursue up to a Retail Manager Level 3 qualification through an apprenticeship. Comprehensive induction plan and the opportunity to complete in-house development programmes, setting you up for success. Rotas are scheduled four-weeks in advance, creating a culture that cares for your life outside of work. Holiday allowance increasing by one day per year (up to 33 days), plus an extra day for your Birthday. Enhanced Family friendly benefits and life assurance. In-store discount of 10% along with exclusive discounts through our colleague online benefits portal. All year-round initiatives to recognise and reward our colleagues. Access to Employee Assistance to support your well-being. Your Impact: Love our customers: Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards. Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts Keeping our 'two is a queue' initiative in mind. Care for our colleagues: Create a safe environment for your team and ensure all policies and procedures are followed. Work alongside the Store Manager to help support the team around you. Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching. Protect the pounds (and euros): Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved. Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly. Ready to Join Us? This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us. About us From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. Were on an exciting journey, and you can be a part of it. Were part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, youll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once youre part of our family, well give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda. JBRP1_UKTJ
Apr 28, 2024
Full time
Assistant Store Manager Opportunity: Lead, inspire, and excel creating amazing value everyday! As an Assistant Store Manager, you are the vital link between the Store Manager and the store team. You're assuming a pivotal role in shaping the experiences of both your team and the customers' journey within the community you serve. Your day-to-day actions drive sales and allow you to use your creative flair when merchandising on and off plan to showcase our amazing value on GM and FMCG products within the store, creating an environment where our core values of love our customers, care for our colleagues, and protect the pounds (and euros) come to life. We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible. Why Choose Us? A member of our annual Retail Management Bonus Scheme acknowledging your contributions to our success. Professional development, including the opportunity to pursue up to a Retail Manager Level 3 qualification through an apprenticeship. Comprehensive induction plan and the opportunity to complete in-house development programmes, setting you up for success. Rotas are scheduled four-weeks in advance, creating a culture that cares for your life outside of work. Holiday allowance increasing by one day per year (up to 33 days), plus an extra day for your Birthday. Enhanced Family friendly benefits and life assurance. In-store discount of 10% along with exclusive discounts through our colleague online benefits portal. All year-round initiatives to recognise and reward our colleagues. Access to Employee Assistance to support your well-being. Your Impact: Love our customers: Customers are at the forefront of everything we do. You are a role model in delivering excellent customer service consistently to the highest of standards. Always going above and beyond for our customers, whether greeting them, assisting them, or jumping on the checkouts Keeping our 'two is a queue' initiative in mind. Care for our colleagues: Create a safe environment for your team and ensure all policies and procedures are followed. Work alongside the Store Manager to help support the team around you. Managing new colleagues' inductions and collaborating with supervisors to drive ongoing training and development through on-the-job coaching. Protect the pounds (and euros): Leading daily huddles to ensure commercial objectives, including sales, service, and shrink, are communicated, and achieved. Ensure all our products are priced, merchandised and maintained to ensure the store runs smoothly. Ready to Join Us? This opportunity is for those ready to make an impact in a vibrant retail environment. We'd love to hear from you if you're driven to lead, inspire, and excel. Apply now and take your first step in a fulfilling career with us. About us From one store in Burton-upon-Trent in 1990 to more than 850 across the UK and the Republic of Ireland today, Poundland & Dealz has developed a reputation for offering top brands and quality own-brand products at an amazing value. We sell everything from food and drink to DIY, pet products to stationery, not forgetting our very own fashion brand, PEP&CO. We have recently invested £45 million in the business, opened new stores and revamped existing ones. Were on an exciting journey, and you can be a part of it. Were part of a much larger group in Europe called Pepco which has 3,000 stores in 17 territories serving 50 million shoppers, and the size of our business means there are so many opportunities for you to come and join us. From our retail stores to our support and distribution centres, everywhere you see Poundland and Dealz, youll find passionate and knowledgeable colleagues delivering amazing service to our customers. Once youre part of our family, well give you everything you need to be the best you can be, from training to coaching and mentoring. Our seven core values and seven leadership principles steer how we do business. They give us the building blocks to create a culture where everybody thrives, and sustainability is at the top of our agenda. JBRP1_UKTJ
Location Holborn Store Support Centre, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Sainsbury's Tech Closing date 2024/05/:00:00 Job ID 231969 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. As Senior Product Manager in Supply Chain, you'll focus on understanding, anticipating and exceeding customer product needs, creating opportunities to add broad appeal to customers and championing their long-term vision to support our business strategy. Always considering the market context, you'll clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement. You'll utilise a variety of techniques to develop your understanding of the tech landscape and customer expectations of technology, using product metrics to prioritise their specific product roadmap effectively and seeking out data and insights to allow you to make informed decisions. This enables us to put the right tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. Every week we move millions of products to our customers at record speeds. Brilliant customer experiences at this kind of pace, require fresh and appealing products to be available whenever and however our customers shop with us. And in this area of our business, we help to make sure that happens. By engineering innovative, smart technology, we put the tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. More about the role You'll support the strategy and develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on agreed product metrics (OKRs) You'll own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics You'll maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the business Evaluation of potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors You'll support the communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues More about you Knowledge and understanding of a Supply Chain and Retail business and the technology landscape, and how to maximise the value that products can and will add Understanding of Agile delivery and modern engineering team practices Knowledge of technical product development principles and methodologies Ability to translate business goals, technology strategy and market knowledge into a product roadmap that prioritises delivery of value and enables future business agility Anticipating risks and opportunities, responding to escalations at pace and coaching others to find solutions based on your expertise Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of your product Awareness of existing and future stacks/interfaces for the product and how to develop these so they work seamlessly for customers and colleagues A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus An awareness of how on data is used across our business Comfortable with dealing with ambiguity in order to cut through issues and solve complex problems Understanding of Key Performance Metric Indicators (KPI metrics) and how they are used to support business processes Ability to address priority challenges and decisions in a calm, pragmatic and professional manner Ability to navigate across multiple domains to help secure requirements, stakeholder relationships, and key technical solutions. Experience with working with both onshore and offshore teams As well as lots of on-the-job training and endless opportunities, you'll get: Colleague discount across our multi-brands - Sainsbury's, Argos, Tu and Habitat Pension plan Special offers on gym memberships, restaurants, holidays, retail vouchers and more Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Apr 28, 2024
Full time
Location Holborn Store Support Centre, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Sainsbury's Tech Closing date 2024/05/:00:00 Job ID 231969 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. Think about the scale it takes for us to feed the nation. The level of data, transactions and variety it involves. Then you'll realise that ours is a modern software engineering environment because it has to be. We've made serious investment into a Tech Academy and into setting standards and principles. We iterate, learn, experiment and push ways of working such as Agile, Scrum and XP. So you can look forward to awesome opportunities in everything from AI to reusable tech. As Senior Product Manager in Supply Chain, you'll focus on understanding, anticipating and exceeding customer product needs, creating opportunities to add broad appeal to customers and championing their long-term vision to support our business strategy. Always considering the market context, you'll clearly articulate the business benefit of potential and current products, while tracking both effort and value delivery, to identify opportunities for cost reduction and quality improvement. You'll utilise a variety of techniques to develop your understanding of the tech landscape and customer expectations of technology, using product metrics to prioritise their specific product roadmap effectively and seeking out data and insights to allow you to make informed decisions. This enables us to put the right tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. Every week we move millions of products to our customers at record speeds. Brilliant customer experiences at this kind of pace, require fresh and appealing products to be available whenever and however our customers shop with us. And in this area of our business, we help to make sure that happens. By engineering innovative, smart technology, we put the tools in our colleagues' hands to power a global supply chain. Whether it's wine from New Zealand or milk from the local dairy farm, our tech performs. We solve problems at scale. We process billions of records, predicting and planning to make our customers lives easier. We keep our warehouses and stores operating smoothly around the clock, because what's important to our customers, is important to us. More about the role You'll support the strategy and develop specific roadmaps and backlogs for products, building in complete end to end customer experiences that deliver on agreed product metrics (OKRs) You'll own the customer and business value for specific products, including securing support through the appropriate process and relevant technology teams Accountable for end-to-end delivery in product management for specific products, ensuring activity is prioritised in line with the agreed product goals and metrics You'll maintain a realistic 90-day roadmap, as well as a prioritised, estimated FY backlog and regularly communicating progress, proactively managing risks/issues to remove blockers Lead the collaboration within both the core family team, other product teams and 3rd parties to launch new product features, maximising re-use across the business Evaluation of potential partner relationships; helping to identify necessary and/or desirable third-party technology to evaluate and select vendors You'll support the communication and resolution of live product incidents and effectively prioritise, coordinate and communicate the resolution of production issues More about you Knowledge and understanding of a Supply Chain and Retail business and the technology landscape, and how to maximise the value that products can and will add Understanding of Agile delivery and modern engineering team practices Knowledge of technical product development principles and methodologies Ability to translate business goals, technology strategy and market knowledge into a product roadmap that prioritises delivery of value and enables future business agility Anticipating risks and opportunities, responding to escalations at pace and coaching others to find solutions based on your expertise Ability to switch between strategic visioning and getting into the detail, being the authority in all aspects of your product Awareness of existing and future stacks/interfaces for the product and how to develop these so they work seamlessly for customers and colleagues A high level of team contribution, seek opportunities to provide input and support across the team and outside core areas of focus An awareness of how on data is used across our business Comfortable with dealing with ambiguity in order to cut through issues and solve complex problems Understanding of Key Performance Metric Indicators (KPI metrics) and how they are used to support business processes Ability to address priority challenges and decisions in a calm, pragmatic and professional manner Ability to navigate across multiple domains to help secure requirements, stakeholder relationships, and key technical solutions. Experience with working with both onshore and offshore teams As well as lots of on-the-job training and endless opportunities, you'll get: Colleague discount across our multi-brands - Sainsbury's, Argos, Tu and Habitat Pension plan Special offers on gym memberships, restaurants, holidays, retail vouchers and more Work-life balance is important to us, so we offer our colleagues as much flexibility as possible in line with the needs of their role. We trust them to decide how, where and when they work, combining remote and collaborative working with a flexible approach to hours, giving them plenty of time and space for life outside of work whilst delivering against our business goals. We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 20% of salary, depending on how we perform. Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, you will also be eligible for private healthcare too. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks' pay for maternity or adoption leave and up to 4 weeks' pay for paternity leave. Please see for a range of our benefits (note, length of service and eligibility criteria may apply).
Location Holborn Store Support Centre, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Marketing Closing date 2024/04/:00:00 Duration 12 months Job ID 231930 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. We're one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you'd think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us. Division / Dept Food Commercial / Marketing Location Holborn store support centre - on site at least 2 days per week. Reporting to Director of Insight In a nutshell Commercially connected, helping Food trading teams and other parts of the business to understand their performance, how their market and categories are evolving, and the experience they give our customers is vital to the success of the business. In the Insights team, we do this through our team of business partners who work directly with the category and innovation teams and other business units to create, collate and compile complex and varied sources of data and research in order to bring customer first insight and consultancy to drive key business decisions. This role manages and leads a team of insight business partners for the Food business and owns the relationships with key senior stakeholders (DD level and above). The Head of Insight is accountable for ensuring that the customer is at the heart of our decision making and the business has access to the insights it needs. What you need to do This role will lead a team of business partners, who combine our existing tools and sources of data with additional quantitative and qualitative primary research to bring a customer perspective and consultation to key business decisions. This role will lead and coach our Insight colleagues to help shape impactful outputs, influence stakeholders and drive capability development. Specifically, the Head of Insight - Food Trading is a critical business partner with a focus on: Understanding the key strategic priorities for the relevant business divisions - Fresh, Bakery, Food to Go, Food To Eat in, Food Ordering, Grocery, Own Brand and Future Brands. Strong business partnering, built on relationship building and functional credibility across the relevant teams and levels within the business. Identifying opportunities on the commercial agendas that matter and ensuring that our stakeholders get the Insight support they need - on both large and small questions - and ensuring that their challenges and decisions are understood across the wider Insight team as needed. Understanding the overall market for the GM business, identifying opportunities and amplifying our insights- building a view of our markets and customers by bringing together various data sources. Leveraging the power of our broader insight team (data and perspectives) to unlock competitive advantage. Combining customer & financial analytics, quantitative & qualitative research to bring a customer perspective to these priorities. Building the use of customer insight across the teams within the department / division by training and embedding self-service tools (e.g. Sainsburys/Argos Insight Platform) into the relevant teams. Unpicking category performance in the context of the market and competitive environment working closely with the category teams to lead discussion with senior stakeholders and to input into their strategy and prioritisation. Ensuring that we are commercially connected so that we can be anticipatory and proactive in our outlook. Embedding the voice of our customers and engaging the Food business to connect, understand our customer's deeply and contextualise insights back into our planning processes. Owning the relationships with key external data partners and agencies in order to unlock ROI and strategic partnerships. What you need to know This role is key in shaping the understanding of our customers & performance within the Food Business, so you need to:- Influence at a senior level across the business with proven experience in building and nurturing strong relationships. Think strategically, working in a hypothesis-led way to break down complex problems and land the answer with the business. Be able to balance working in the day to day with looking ahead and anticipating the next big question to drive performance. Understand, challenge and analyse, whilst stepping back to bring clarity to decision making. Be source agnostic and show a solid understanding of how to bring together varied sources of first and third party data, working closely with a variety of agencies and contextualise back within a commercial context. Have high level of commercial acumen. Demonstrate strong storytelling skills and be able to engage and inspire around the customer in order to drive impact and influence with insight. Lead and coach your team to do this and to raise the bar on the quality and impact or our insight. Specifically, for this role, you need to build a strong network across the Food Business and the wider insight team and lead the team to prioritise regularly & ruthlessly when presented with more "asks" than you can support. An understanding of a varied source of analytics and research techniques and sources is also preferred but not a necessity. There are many ways to have acquired these skills and this knowledge, so there are no specific qualifications or similar proof points required. However, relevant and demonstrable experience is of course essential, so it is likely that successful candidates will have already done roles involving data or research, as well as have experience of leading diverse teams and building relationships with senior stakeholders. What you need to show Collaborative team leadership of a diverse internal and agency teams. Strong stakeholder management and influencing skills. Clarity of thought, strategic thinking & a methodical approach to problem solving. An analytical mindset, challenging us to look at the business & market in new ways. Agency management: performance, risk, relationship. Team leadership, coaching and ability to deliver through others. Passionate, proactive and curious about customers and look for inspiration externally. Ability to contribute broad perspectives that drive challenge and debate. An open approach to change, ambiguity and experimentation- creating it and helping others to adapt. What decisions I can make You own the suite of tools and agencies that help us gain an in depth understanding of our performance, our customers and the market we operate in. You help set and frame the customer narrative that helps guide strategic and tactical decisions across the business. You also own how we provide the right level of bespoke vs. self-service support to the Food Commercial departments / divisions. Resources available to me Team of C5 insight managers, and C4 Insight Execs Support from embedded colleagues from Nielsen, Kantar & the business's analytical teams Budget to cover regular agency deliverables, data sources, and ad hoc research Connection with the broader insight team and outputs - business performance, customer closeness, CSAT and brand tracking We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 65% of salary, depending on how we perform (in cash and shares). Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. You'll also receive a company car cash allowance unless you are going to travel 10,000 business miles in your role . click apply for full job details
Apr 28, 2024
Full time
Location Holborn Store Support Centre, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT Hours Full-time Contract-Type Permanent Areas of business Marketing Closing date 2024/04/:00:00 Duration 12 months Job ID 231930 Job Description We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. We're one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale. We move a lot faster than you'd think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability. More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around. So if you have a passion to learn, grow and experience new teams, come and explore it all with us. Division / Dept Food Commercial / Marketing Location Holborn store support centre - on site at least 2 days per week. Reporting to Director of Insight In a nutshell Commercially connected, helping Food trading teams and other parts of the business to understand their performance, how their market and categories are evolving, and the experience they give our customers is vital to the success of the business. In the Insights team, we do this through our team of business partners who work directly with the category and innovation teams and other business units to create, collate and compile complex and varied sources of data and research in order to bring customer first insight and consultancy to drive key business decisions. This role manages and leads a team of insight business partners for the Food business and owns the relationships with key senior stakeholders (DD level and above). The Head of Insight is accountable for ensuring that the customer is at the heart of our decision making and the business has access to the insights it needs. What you need to do This role will lead a team of business partners, who combine our existing tools and sources of data with additional quantitative and qualitative primary research to bring a customer perspective and consultation to key business decisions. This role will lead and coach our Insight colleagues to help shape impactful outputs, influence stakeholders and drive capability development. Specifically, the Head of Insight - Food Trading is a critical business partner with a focus on: Understanding the key strategic priorities for the relevant business divisions - Fresh, Bakery, Food to Go, Food To Eat in, Food Ordering, Grocery, Own Brand and Future Brands. Strong business partnering, built on relationship building and functional credibility across the relevant teams and levels within the business. Identifying opportunities on the commercial agendas that matter and ensuring that our stakeholders get the Insight support they need - on both large and small questions - and ensuring that their challenges and decisions are understood across the wider Insight team as needed. Understanding the overall market for the GM business, identifying opportunities and amplifying our insights- building a view of our markets and customers by bringing together various data sources. Leveraging the power of our broader insight team (data and perspectives) to unlock competitive advantage. Combining customer & financial analytics, quantitative & qualitative research to bring a customer perspective to these priorities. Building the use of customer insight across the teams within the department / division by training and embedding self-service tools (e.g. Sainsburys/Argos Insight Platform) into the relevant teams. Unpicking category performance in the context of the market and competitive environment working closely with the category teams to lead discussion with senior stakeholders and to input into their strategy and prioritisation. Ensuring that we are commercially connected so that we can be anticipatory and proactive in our outlook. Embedding the voice of our customers and engaging the Food business to connect, understand our customer's deeply and contextualise insights back into our planning processes. Owning the relationships with key external data partners and agencies in order to unlock ROI and strategic partnerships. What you need to know This role is key in shaping the understanding of our customers & performance within the Food Business, so you need to:- Influence at a senior level across the business with proven experience in building and nurturing strong relationships. Think strategically, working in a hypothesis-led way to break down complex problems and land the answer with the business. Be able to balance working in the day to day with looking ahead and anticipating the next big question to drive performance. Understand, challenge and analyse, whilst stepping back to bring clarity to decision making. Be source agnostic and show a solid understanding of how to bring together varied sources of first and third party data, working closely with a variety of agencies and contextualise back within a commercial context. Have high level of commercial acumen. Demonstrate strong storytelling skills and be able to engage and inspire around the customer in order to drive impact and influence with insight. Lead and coach your team to do this and to raise the bar on the quality and impact or our insight. Specifically, for this role, you need to build a strong network across the Food Business and the wider insight team and lead the team to prioritise regularly & ruthlessly when presented with more "asks" than you can support. An understanding of a varied source of analytics and research techniques and sources is also preferred but not a necessity. There are many ways to have acquired these skills and this knowledge, so there are no specific qualifications or similar proof points required. However, relevant and demonstrable experience is of course essential, so it is likely that successful candidates will have already done roles involving data or research, as well as have experience of leading diverse teams and building relationships with senior stakeholders. What you need to show Collaborative team leadership of a diverse internal and agency teams. Strong stakeholder management and influencing skills. Clarity of thought, strategic thinking & a methodical approach to problem solving. An analytical mindset, challenging us to look at the business & market in new ways. Agency management: performance, risk, relationship. Team leadership, coaching and ability to deliver through others. Passionate, proactive and curious about customers and look for inspiration externally. Ability to contribute broad perspectives that drive challenge and debate. An open approach to change, ambiguity and experimentation- creating it and helping others to adapt. What decisions I can make You own the suite of tools and agencies that help us gain an in depth understanding of our performance, our customers and the market we operate in. You help set and frame the customer narrative that helps guide strategic and tactical decisions across the business. You also own how we provide the right level of bespoke vs. self-service support to the Food Commercial departments / divisions. Resources available to me Team of C5 insight managers, and C4 Insight Execs Support from embedded colleagues from Nielsen, Kantar & the business's analytical teams Budget to cover regular agency deliverables, data sources, and ad hoc research Connection with the broader insight team and outputs - business performance, customer closeness, CSAT and brand tracking We are committed to being a truly inclusive retailer, so you'll be welcomed whoever you are and wherever you work. Around here, there's always the chance to try something new - whether that's as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we'll also offer you an amazing range of benefits. Here are some of them: Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related bonus of up to 65% of salary, depending on how we perform (in cash and shares). Your wellbeing is important to us too. You'll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. You'll also receive a company car cash allowance unless you are going to travel 10,000 business miles in your role . click apply for full job details
The Role This is a unique opportunity for you - a driven and talented financial modeller - to join the Financial Modelling & Analytics Group within our restructuring team at Teneo, the global CEO advisory firm. You will be working on large and complex cross-team assignments, where your output will be essential to the overall success of the project. Benefiting from high levels of exposure to blue chip clients, ranging from private equity to corporates to public sector, you will have the opportunity to expand your existing skills into a full business modelling offering. Key Responsibilities The team is responsible for producing and reviewing models for the entire Teneo restructuring business, including, but not limited to: Business plan forecasts Capital structure modelling Discounted Cash Flow (DCF) and valuation forecasts Entity priority models/liquidation analyses Short-term cash flows Strategic options modelling Mergers & acquisitions/Carve-out & divestment Working capital and cash flow management Cost reduction programmes Members are expected to be able to work and communicate effectively with diverse teams across the business, often to tight deadlines and with potentially limited client data sets. Key Skills & Experience ACA qualified (or equivalent), ideally with first-time passes, or able to demonstrate equivalent experience 1-3 years of experience in financial modelling roles, supporting key clients and projects, in addition to other finance and consulting work Strong business diagnostic skills and the ability to apply a logical and analytical approach to problem solving Excellent MS Excel and data manipulation competencies - other relevant technical analytical and database skills (e.g. VBA, Access, SQL, Python, Anaplan, data visualisation software) are desirable but not essential Strong written and verbal communication skills Previous experience in financial and operational restructuring is advantageous but not essential - you will receive training as part of the role Enthusiasm and a willingness to learn and develop both technical skills and an understanding of business Experience coaching and mentoring others Demonstrate an effective approach to time management and the ability to work to tight deadlines with potentially limited data sets Be client focused with the ability to establish strong working relationships What can we offer you? New joiners are supported by a week-long induction programme, and continuous improvement is achieved through a structured and tailored programme that suits your career development. As well as this we offer a whole host of benefits and reward including. Competitive Salary 28 days holiday Discretionary Bonus Scheme Cash benefits allowance Pension Scheme Extensive investment in personal development & learning Enhanced maternity and paternity leave (depending on length of service) and shared parental leave Group Income protection Life assurance Cycle to work schemes Regular social, cultural and charitable activities About Teneo Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future. Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations. Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I. The firm has more than 1,500 employees located in 40+ offices around the world.
Apr 28, 2024
Full time
The Role This is a unique opportunity for you - a driven and talented financial modeller - to join the Financial Modelling & Analytics Group within our restructuring team at Teneo, the global CEO advisory firm. You will be working on large and complex cross-team assignments, where your output will be essential to the overall success of the project. Benefiting from high levels of exposure to blue chip clients, ranging from private equity to corporates to public sector, you will have the opportunity to expand your existing skills into a full business modelling offering. Key Responsibilities The team is responsible for producing and reviewing models for the entire Teneo restructuring business, including, but not limited to: Business plan forecasts Capital structure modelling Discounted Cash Flow (DCF) and valuation forecasts Entity priority models/liquidation analyses Short-term cash flows Strategic options modelling Mergers & acquisitions/Carve-out & divestment Working capital and cash flow management Cost reduction programmes Members are expected to be able to work and communicate effectively with diverse teams across the business, often to tight deadlines and with potentially limited client data sets. Key Skills & Experience ACA qualified (or equivalent), ideally with first-time passes, or able to demonstrate equivalent experience 1-3 years of experience in financial modelling roles, supporting key clients and projects, in addition to other finance and consulting work Strong business diagnostic skills and the ability to apply a logical and analytical approach to problem solving Excellent MS Excel and data manipulation competencies - other relevant technical analytical and database skills (e.g. VBA, Access, SQL, Python, Anaplan, data visualisation software) are desirable but not essential Strong written and verbal communication skills Previous experience in financial and operational restructuring is advantageous but not essential - you will receive training as part of the role Enthusiasm and a willingness to learn and develop both technical skills and an understanding of business Experience coaching and mentoring others Demonstrate an effective approach to time management and the ability to work to tight deadlines with potentially limited data sets Be client focused with the ability to establish strong working relationships What can we offer you? New joiners are supported by a week-long induction programme, and continuous improvement is achieved through a structured and tailored programme that suits your career development. As well as this we offer a whole host of benefits and reward including. Competitive Salary 28 days holiday Discretionary Bonus Scheme Cash benefits allowance Pension Scheme Extensive investment in personal development & learning Enhanced maternity and paternity leave (depending on length of service) and shared parental leave Group Income protection Life assurance Cycle to work schemes Regular social, cultural and charitable activities About Teneo Teneo is the global CEO advisory firm. We partner with our clients globally to do great things for a better future. Drawing upon our global team and expansive network of senior advisors, we provide advisory services across our five business segments on a stand-alone or fully integrated basis to help our clients solve complex business challenges. Our clients include a significant number of the Fortune 100 and FTSE 100, as well as other corporations, financial institutions, and organizations. Our full range of advisory services includes strategic communications, investor relations, financial transactions and restructuring, management consulting, physical and cyber risk, organizational design, board and executive search, geopolitics and government affairs, corporate governance, ESG and DE&I. The firm has more than 1,500 employees located in 40+ offices around the world.
Senior Sports Coach Salary: £22,000 - £26,000 Location: Bristol, South Gloucestershire, North Somerset, Bath & Northeast Somerset; Our client's office is at Ashton Gate Stadium Working hours: 37.5 hours/week, predominantly Monday - Friday between 8.45am and 4.30pm. Part-time (weekdays: 12.00pm - 4.30pm) will be considered. Contract type: Fixed term until August 31st, 2025 (extension likely, but dependent on funding). The Opportunity: You're an experienced sports coach who would relish the opportunity to lead high quality PE and school sport sessions to inspire children to lead active, healthy, and happy lifestyles. You'll be the main point of contact for one or more partner primary schools, having the responsibility of building and maintaining relationships with key school staff including the office team, senior leadership team and PE lead. With no two days the same in this role, you'll embrace coaching a variety of participants and sessions, alongside adapting to new opportunities where you'll learn and develop within a broader team of coaches. Day-to-day you'll be working alongside a second coach, delivering a range of sports and programmes to classes of up to 30 children from a various year group (school years R to 6), abilities and backgrounds. You'll be responsible for their safety, behaviour and of course, enjoyment! As a Head Coach you are passionate, organised, and resilient. You'll be motivated by the challenges that come with managing your school relationships as well as classes of children effectively. What's important to you is the ability to be part of an amazing team, and the varied nature of a job. On-going training will be offered to support you strive for excellence within the role. Responsibilities: To plan and deliver high quality and engaging PE lessons, classroom-based sports education programmes, pupil mentoring, and lunchtime/after school clubs in primary schools. To inspire children to lead an active, healthy, happy lifestyle. Maintain the health and safety of those involved in your sessions. To monitor and evaluate sessions to improve the quality and impact. Effectively manage school relationships, acting as the main point of contact with the school/s. To communicate regularly and effectively with schools, coaches, and colleagues. To support primary school staff to develop confidence and knowledge to deliver high quality PE through their teacher mentoring programme. Establish positive relationships with children, their parents and staff in schools, day in and day out. Support the broader work of Bristol Sport Foundation, which may include administration tasks and events. The Key Requirements: Hold a minimum Level 1 National Governing Body coaching qualification (particularly in the following sports: Basketball, Dance and Gymnastics) or a formal teaching qualification. A full, clean driving license and your own transport. The right to work in the UK. Experience working with primary school-aged children. A passion for inspiring children to be active, healthy, and happy. Effective communication skills. Strong interpersonal skills, to build successful relationships with participants, parents, and coaches. Excellent time management. Organisational and administration abilities. Proficient in Microsoft MS Office: Outlook, Word, and Excel. Please note, as this role involves working with young people, the successful candidate/s will require an Enhanced DBS Check. If Successful, you will receive: BSF branded sports kit. Two complimentary tickets per home game to see Bristol Bears and Bristol City FC. Travel expenses for business miles. 22 days annual leave plus public holidays. A 4% workplace pension in addition 4% employee contribution. Regular training opportunities and social events. About Our Client: You will join our client on a mission to use the power of sport to encourage active, healthy, and happy communities across Greater Bristol and the West of England. Here at our client, they are fully committed to achieving their vision to inspire their community through sport and physical activity, making a positive difference every day. Since 2016, they have grown to become a reputable sports provider, offering high quality delivery to over 8,500 young people every week. People stay with their organisation because of the positive impact they have on children, and the opportunities to build long-term rewarding relationships with school staff and local communities. Belong at Our Client: They believe their success starts with amazing people. They welcome the unique contributions that you can bring in terms of your opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation physical and mental disability, marital status, gender identity and expression, and beliefs. They celebrate diversity and are seeking applicants who can bring something different. How To Apply: Click apply and you will be redirected to their websites to complete your application. JBRP1_UKTJ
Apr 28, 2024
Full time
Senior Sports Coach Salary: £22,000 - £26,000 Location: Bristol, South Gloucestershire, North Somerset, Bath & Northeast Somerset; Our client's office is at Ashton Gate Stadium Working hours: 37.5 hours/week, predominantly Monday - Friday between 8.45am and 4.30pm. Part-time (weekdays: 12.00pm - 4.30pm) will be considered. Contract type: Fixed term until August 31st, 2025 (extension likely, but dependent on funding). The Opportunity: You're an experienced sports coach who would relish the opportunity to lead high quality PE and school sport sessions to inspire children to lead active, healthy, and happy lifestyles. You'll be the main point of contact for one or more partner primary schools, having the responsibility of building and maintaining relationships with key school staff including the office team, senior leadership team and PE lead. With no two days the same in this role, you'll embrace coaching a variety of participants and sessions, alongside adapting to new opportunities where you'll learn and develop within a broader team of coaches. Day-to-day you'll be working alongside a second coach, delivering a range of sports and programmes to classes of up to 30 children from a various year group (school years R to 6), abilities and backgrounds. You'll be responsible for their safety, behaviour and of course, enjoyment! As a Head Coach you are passionate, organised, and resilient. You'll be motivated by the challenges that come with managing your school relationships as well as classes of children effectively. What's important to you is the ability to be part of an amazing team, and the varied nature of a job. On-going training will be offered to support you strive for excellence within the role. Responsibilities: To plan and deliver high quality and engaging PE lessons, classroom-based sports education programmes, pupil mentoring, and lunchtime/after school clubs in primary schools. To inspire children to lead an active, healthy, happy lifestyle. Maintain the health and safety of those involved in your sessions. To monitor and evaluate sessions to improve the quality and impact. Effectively manage school relationships, acting as the main point of contact with the school/s. To communicate regularly and effectively with schools, coaches, and colleagues. To support primary school staff to develop confidence and knowledge to deliver high quality PE through their teacher mentoring programme. Establish positive relationships with children, their parents and staff in schools, day in and day out. Support the broader work of Bristol Sport Foundation, which may include administration tasks and events. The Key Requirements: Hold a minimum Level 1 National Governing Body coaching qualification (particularly in the following sports: Basketball, Dance and Gymnastics) or a formal teaching qualification. A full, clean driving license and your own transport. The right to work in the UK. Experience working with primary school-aged children. A passion for inspiring children to be active, healthy, and happy. Effective communication skills. Strong interpersonal skills, to build successful relationships with participants, parents, and coaches. Excellent time management. Organisational and administration abilities. Proficient in Microsoft MS Office: Outlook, Word, and Excel. Please note, as this role involves working with young people, the successful candidate/s will require an Enhanced DBS Check. If Successful, you will receive: BSF branded sports kit. Two complimentary tickets per home game to see Bristol Bears and Bristol City FC. Travel expenses for business miles. 22 days annual leave plus public holidays. A 4% workplace pension in addition 4% employee contribution. Regular training opportunities and social events. About Our Client: You will join our client on a mission to use the power of sport to encourage active, healthy, and happy communities across Greater Bristol and the West of England. Here at our client, they are fully committed to achieving their vision to inspire their community through sport and physical activity, making a positive difference every day. Since 2016, they have grown to become a reputable sports provider, offering high quality delivery to over 8,500 young people every week. People stay with their organisation because of the positive impact they have on children, and the opportunities to build long-term rewarding relationships with school staff and local communities. Belong at Our Client: They believe their success starts with amazing people. They welcome the unique contributions that you can bring in terms of your opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, colour, religion, disability, sexual orientation physical and mental disability, marital status, gender identity and expression, and beliefs. They celebrate diversity and are seeking applicants who can bring something different. How To Apply: Click apply and you will be redirected to their websites to complete your application. JBRP1_UKTJ
Ernest Gordon Recruitment Limited
Southwark, London
Financial Accountant - Insurance Central London - Hybrid - 2 Days from home 55,000 to 60,000 DOE + Hybrid + 25 Holiday + Life Assurance + Travel + Progression Are you a newly qualified accountant wanting to join an exciting and growing global insurance business where you can grow across the business and into management, where you will be traveling extensively, growing your breadth of finance knowledge? Do you want to engage with people from different countries daily, can gain experience technically, through working on diverse and complex challenges which you need help to find solutions for daily? On offer is an opportunity to join an established and expanding insurance business with realistic opportunity for development and growth within the business and where your manager will support and coach you. This company boasts an excellent reputation, are global operation, entrepreneurial in their approach and who drive for excellence while allowing people to manage and achieve their career goals. In this role you will be delivering monthly reporting and accounting for the global holing business as well as assisting the different divisions across the globe with any reporting issues they may have. This role would suit a newly qualified accountant, either ACA or ACCA, who has completed all the exams, wants to grow their finance career and is willing to travel. The Role: Communicate with different offices across the globe daily. Manage diverse range of problems daily. Travel up to 70% to Europe and globally. Month End Reporting for holding company. Project manage technical issues for branches. The Person: ACA or ACCA Qualified GAAP/IFRS knowledge Communication Skills Ability to travel up to 70% of the time. British or European Passport Key words : ACA, ACCA qualified, IFRS/UKGAAP Reference Number : BBBH13263 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Apr 28, 2024
Full time
Financial Accountant - Insurance Central London - Hybrid - 2 Days from home 55,000 to 60,000 DOE + Hybrid + 25 Holiday + Life Assurance + Travel + Progression Are you a newly qualified accountant wanting to join an exciting and growing global insurance business where you can grow across the business and into management, where you will be traveling extensively, growing your breadth of finance knowledge? Do you want to engage with people from different countries daily, can gain experience technically, through working on diverse and complex challenges which you need help to find solutions for daily? On offer is an opportunity to join an established and expanding insurance business with realistic opportunity for development and growth within the business and where your manager will support and coach you. This company boasts an excellent reputation, are global operation, entrepreneurial in their approach and who drive for excellence while allowing people to manage and achieve their career goals. In this role you will be delivering monthly reporting and accounting for the global holing business as well as assisting the different divisions across the globe with any reporting issues they may have. This role would suit a newly qualified accountant, either ACA or ACCA, who has completed all the exams, wants to grow their finance career and is willing to travel. The Role: Communicate with different offices across the globe daily. Manage diverse range of problems daily. Travel up to 70% to Europe and globally. Month End Reporting for holding company. Project manage technical issues for branches. The Person: ACA or ACCA Qualified GAAP/IFRS knowledge Communication Skills Ability to travel up to 70% of the time. British or European Passport Key words : ACA, ACCA qualified, IFRS/UKGAAP Reference Number : BBBH13263 If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others The successful candidate will be from a Commercial Claims background Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Apr 28, 2024
Full time
Senior Case Consultant (Full Time, Permanent Position) Leeds, Glasgow, or Manchester - (Hybrid 1/2 days in the office) Let's make the most of your talent About us At Direct Line Group, insurance is just the start. Combining decades of industry experience with talented people in every field from data, technology, customer care and auto repair, to HR, finance, and procurement, we're a customer-obsessed market powerhouse. And we all work together to be brilliant for customers, every single day. What you'll be doing You will perform as part of the T&LL claims team to deliver service and indemnity cost outcomes in the management of large and complex losses that meet business objectives. As part of the T&LL claims team support & contribute to claims technical strategy and practice. Deliver initiative claims savings, settlement cost performance, large loss emergence, reserve accuracy and run off to agreed targets. Claims servicing to meet or exceed agreed SLA's and caseload /FTE targets across all classes at all times by utilising operational performance data. Responsible for the engagement and performance of suppliers ensuring they adhere to the policy and contracted terms Support Commercial Property Technical Claims as SME for Commercial Property Large & Complex Loss by providing technical experience and advice to colleagues in other departments and by participating in DLG Forums or projects & initiatives. Assist with the performance management, development and engagement of all staff within the Commercial Property Large & Complex Loss team. Support and embed professional risk management as key part of culture to the standards expected of an independent organisation as tested in a due diligence process. Identify, own and manage the risks involved in running our business appropriate to my role, in line with the Direct Line Group risk framework What we're looking for Previous claims handling experience within Commercial is essential - including: Initiation and investigation, negotiation and settlement, claims quantum and assessment Knowledge of Fraud and Investigation Aware of Insurance Principles & Practice Excellent customer service and stakeholder management skills Excellent interpersonal skills Ability to work to deadlines and agreed SLA's Experience of mentoring and coaching others The successful candidate will be from a Commercial Claims background Hours: 35 hours (Monday to Friday, 9am to 5pm) There's no-one else like you. No-one with the exact same mix of strengths, quirks, skills and thoughts. That's why you could belong here. As part of a team of brilliant individuals, in a place that empowers you to be the best you can be. We're proud of who we are, of what we do, and what every single one of us brings. Join us. Help us keep innovating and putting customers at the heart of everything. To be an insurance company of the future. When we work together, we can all achieve great things. Inspiring, challenging, and supporting each other to aim higher. Together we're one of a kind. What we'll give you in return: We wouldn't be where we are today without our people and the wide variety of perspectives and life experiences they bring. That's why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office-working, varying with the nature of your role. Core benefits include: 9% employer contributed pension 50% off home, motor and pet insurance plus free travel insurance and Green Flag breakdown cover Additional optional Health and Dental insurance Generous holidays, 25 days (excluding bank holidays). Plus, the option of buying or selling up to 5 days each year! Up to 10% performance-based annual bonus EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way. Buy as you earn share scheme Employee discounts and cashback Plus many more Ways of Working Our hybrid model way of working offers a 'best of both worlds' approach combining the best parts of home and office-working, offering flexibility for everyone. When you'll be in the office depends on your role, but most colleagues are in 2 days a week, and we'll consider the flexible working options that work best for you. Read our flexible working approach here Being yourself Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers. We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Are you are searching for a unique career opportunity that provides an excellent work life balance? Medivet's Orthopaedics referral team; Torrington Orthopaedics Hospital in Brighouse, West Yorkshire have an opportunity for a Veterinary Surgeon to join this talented team. Torrington Orthopaedics is a purpose-built hospital specialising in Orthopaedic and Spinal conditions and has been established in the local area for over 21 years. It has spacious consult rooms, 2 separate wards, digital X-Ray facilities with an onsite CT Scanner, 3 large theatres and a visiting MRI Scanner. This is the perfect opportunity to take the next step in your career by joining the growing Medivet community. We want to be the best place for vets and nurses to work and we're taking the right steps in achieving this. For more information contact Key Benefits: Private Medical Insurance from day one. Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service. Life Assurance 3 x salary. Access to 24-hour counselling by phone or in person should you feel you need support. 33 days' annual leave (including Bank Holidays) rising to 38 with length of service. An additional 'Day for You', a paid day's leave for you to use as you wish. Clinical CPD: £1,500 per year plus 3 days' paid leave Internal CPD and access to Clinical Communities Funded certificate opportunities. VDS, RCVS and BVA fees paid. Sabbatical based on length of service. Interest free Season Ticket Loan. Cycle to Work scheme. Discounts on Medivet products and services. Support for Certificates of Sponsorship for a Tier 2 (General) Visa and relocation support. Role Accountabilities: Exceptional care is at the heart of everything we do at Medivet. That's the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have. In this role you will: Manage the orthopaedic caseload including fractures, TPLOs and complex soft tissue surgeries Deliver exceptional clinical care to your patients during consultations and procedures. Provide exceptional care to your clients, giving clear updates on patients. Deliver professional excellence, observing the highest standards of regulatory, practice and operational compliance. Prepare tailored, accurate treatment and care plans for each patient with clear cost estimates. Engage, mentor and develop your team, enhancing their skills and utilising these in the most effective way. Complete clinical handover and arrange transfer of any patient needing out of hours or enhanced care. Pro-actively support and share clinical best practice within and across practices and the wider Medivet community. Your Skills and Experience: RCVS registered Veterinary Surgeon. Experience in small animal surgery including ability to perform TPLO/TTAs or equivalent, fracture repair and complex soft tissue Experienced in delivering exceptional care to both patients and clients. Experienced in working effectively as part of a team. Able to demonstrate clinical leadership skills. Experience of implementing a progressive clinical culture. Experience of supporting nurse consults and schedule 3 procedures, with an understanding of how this contributes to clinic performance and efficiency. Experienced in using coaching and influencing skills to get the best out of every colleague About Us: Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain. We're proud to support a large, connected and growing community of colleagues who provide exceptional care that's always there. That's more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team. This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
Apr 28, 2024
Full time
Are you are searching for a unique career opportunity that provides an excellent work life balance? Medivet's Orthopaedics referral team; Torrington Orthopaedics Hospital in Brighouse, West Yorkshire have an opportunity for a Veterinary Surgeon to join this talented team. Torrington Orthopaedics is a purpose-built hospital specialising in Orthopaedic and Spinal conditions and has been established in the local area for over 21 years. It has spacious consult rooms, 2 separate wards, digital X-Ray facilities with an onsite CT Scanner, 3 large theatres and a visiting MRI Scanner. This is the perfect opportunity to take the next step in your career by joining the growing Medivet community. We want to be the best place for vets and nurses to work and we're taking the right steps in achieving this. For more information contact Key Benefits: Private Medical Insurance from day one. Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service. Life Assurance 3 x salary. Access to 24-hour counselling by phone or in person should you feel you need support. 33 days' annual leave (including Bank Holidays) rising to 38 with length of service. An additional 'Day for You', a paid day's leave for you to use as you wish. Clinical CPD: £1,500 per year plus 3 days' paid leave Internal CPD and access to Clinical Communities Funded certificate opportunities. VDS, RCVS and BVA fees paid. Sabbatical based on length of service. Interest free Season Ticket Loan. Cycle to Work scheme. Discounts on Medivet products and services. Support for Certificates of Sponsorship for a Tier 2 (General) Visa and relocation support. Role Accountabilities: Exceptional care is at the heart of everything we do at Medivet. That's the care for our patients, our clients and for each other - we really want to make a positive difference through every interaction we have. In this role you will: Manage the orthopaedic caseload including fractures, TPLOs and complex soft tissue surgeries Deliver exceptional clinical care to your patients during consultations and procedures. Provide exceptional care to your clients, giving clear updates on patients. Deliver professional excellence, observing the highest standards of regulatory, practice and operational compliance. Prepare tailored, accurate treatment and care plans for each patient with clear cost estimates. Engage, mentor and develop your team, enhancing their skills and utilising these in the most effective way. Complete clinical handover and arrange transfer of any patient needing out of hours or enhanced care. Pro-actively support and share clinical best practice within and across practices and the wider Medivet community. Your Skills and Experience: RCVS registered Veterinary Surgeon. Experience in small animal surgery including ability to perform TPLO/TTAs or equivalent, fracture repair and complex soft tissue Experienced in delivering exceptional care to both patients and clients. Experienced in working effectively as part of a team. Able to demonstrate clinical leadership skills. Experience of implementing a progressive clinical culture. Experience of supporting nurse consults and schedule 3 procedures, with an understanding of how this contributes to clinic performance and efficiency. Experienced in using coaching and influencing skills to get the best out of every colleague About Us: Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain. We're proud to support a large, connected and growing community of colleagues who provide exceptional care that's always there. That's more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team. This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future.
Hays Specialist Recruitment Limited
Gravesend, Kent
SCIENCE TeacherSalary: MPS/ UPS dependent on experience (+ potential TLR) £34,514 - £51,179Start: September 2024Location: Gravesham, Kent.Contract: Temporary or Permanent Contracts AvailableAre you an ambitious, motivated, and excellent Teacher of SCIENCE looking for a career-defining opportunity? We are seeking a passionate SCIENCE Teacher to join a mixed ability school who believes that every child has the potential to be a successful learner, whatever their background, ability, interests or talents. They are committed to demonstrating this belief to our students, ensuring their success.Multiple opportunities for a skilled SCIENCE Teacher are available at a well-regarded secondary school in Kent with a start date of September 2024. Hays Education, a leading provider with exclusive partnerships with secondary schools in North Kent, Maidstone, Gravesham and Ashford, is assisting several schools in enhancing their SCIENCE department. We are actively seeking experienced teachers and Early Career Teachers (ECTs) interested in embarking on a rewarding new journey with the potential for growth and exciting challenges.Gravesham, a town that blends convenience, affordability, and a touch of rural charm. Gravesham is a bustling commuter town with fantastic transportation links to London. The area offers a delightful mix of urban convenience and stunning countryside. The town centre nestled in a valley along the River Darent, surrounded by picturesque landscapes. Nearby, in Greenhithe, liesBluewater, a vibrant retail and leisure destination perfect for shopping, dining out and adventures. Families appreciate the excellent schools, including Gravesham Grammar, Wilmington Grammar, and Bexleyheath Academy. So, whether you're exploring local pubs or enjoying the scenic beauty, Gravesham is a compelling choice for those seeking a vibrant yet relaxed lifestyle within reach of London.Role and Responsibilities: To plan, develop and deliver high quality lessons using a variety of approaches, to continually enhance teaching and learning To monitor student progress, keeping student records that include assessment outcomes and targets set at regular intervals in line with Academy policy, to enable all students to achieve their full potential. Contribute to the safeguarding and promotion of the welfare and personal care of children and young people with regard to Every Child Matters agenda and Area Child Protection Procedures. Ensure continuity, progression and cohesiveness in all teaching. Set homework regularly, (in accordance with the Academy homework policy), to consolidate and extend learning and encourage students to take responsibility for their own learning Track student progress, monitoring achievement against targets set, and take appropriate action on student outcomes. Be a role model to students through personal presentation and professional conduct.Requirements: Bachelor's degree in SCIENCE or any other related field. Teaching certification or relevant teaching qualifications. Proven experience in teaching SCIENCE at the secondary or higher education level. Strong knowledge of geographical theories, tools, and technologies. Excellent communication, presentation, and interpersonal skills.Benefits: Opportunities for staff to progress quickly and develop into posts of responsibility at all levels up to SLT. Active support for your career development, including CPD opportunities such as NPQML, NPQSL and Coaching etc. A dedicated Staff Wellbeing Team Access to Health and Wellbeing support via Occupational Health and access to free, confidential counselling services with the Staff Support Line Service. Positive union relations and a representative from the largest teaching union on the staff body. A friendly place to work holding the Gold Kent and Medway Staff Wellbeing Award Subsidised staff meals Free, secure car parking Free, annual flu vaccinations Travel Vouchers and Benefits: 3 x £100 vouchers given each term and a variety of discount codes and cash-backs. Hays Training Hub: Access to over 80,000 training courses including training pop-up centres. Your own Dedicated Secondary ConsultantApplication Process:To apply for this exciting opportunity, please click 'apply now' to forward an up-to-date copy of your CV or call us now.If this job is not quite right for you, but you are looking for a new job in education, please still contact your local office for a confidential Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Apr 28, 2024
Full time
SCIENCE TeacherSalary: MPS/ UPS dependent on experience (+ potential TLR) £34,514 - £51,179Start: September 2024Location: Gravesham, Kent.Contract: Temporary or Permanent Contracts AvailableAre you an ambitious, motivated, and excellent Teacher of SCIENCE looking for a career-defining opportunity? We are seeking a passionate SCIENCE Teacher to join a mixed ability school who believes that every child has the potential to be a successful learner, whatever their background, ability, interests or talents. They are committed to demonstrating this belief to our students, ensuring their success.Multiple opportunities for a skilled SCIENCE Teacher are available at a well-regarded secondary school in Kent with a start date of September 2024. Hays Education, a leading provider with exclusive partnerships with secondary schools in North Kent, Maidstone, Gravesham and Ashford, is assisting several schools in enhancing their SCIENCE department. We are actively seeking experienced teachers and Early Career Teachers (ECTs) interested in embarking on a rewarding new journey with the potential for growth and exciting challenges.Gravesham, a town that blends convenience, affordability, and a touch of rural charm. Gravesham is a bustling commuter town with fantastic transportation links to London. The area offers a delightful mix of urban convenience and stunning countryside. The town centre nestled in a valley along the River Darent, surrounded by picturesque landscapes. Nearby, in Greenhithe, liesBluewater, a vibrant retail and leisure destination perfect for shopping, dining out and adventures. Families appreciate the excellent schools, including Gravesham Grammar, Wilmington Grammar, and Bexleyheath Academy. So, whether you're exploring local pubs or enjoying the scenic beauty, Gravesham is a compelling choice for those seeking a vibrant yet relaxed lifestyle within reach of London.Role and Responsibilities: To plan, develop and deliver high quality lessons using a variety of approaches, to continually enhance teaching and learning To monitor student progress, keeping student records that include assessment outcomes and targets set at regular intervals in line with Academy policy, to enable all students to achieve their full potential. Contribute to the safeguarding and promotion of the welfare and personal care of children and young people with regard to Every Child Matters agenda and Area Child Protection Procedures. Ensure continuity, progression and cohesiveness in all teaching. Set homework regularly, (in accordance with the Academy homework policy), to consolidate and extend learning and encourage students to take responsibility for their own learning Track student progress, monitoring achievement against targets set, and take appropriate action on student outcomes. Be a role model to students through personal presentation and professional conduct.Requirements: Bachelor's degree in SCIENCE or any other related field. Teaching certification or relevant teaching qualifications. Proven experience in teaching SCIENCE at the secondary or higher education level. Strong knowledge of geographical theories, tools, and technologies. Excellent communication, presentation, and interpersonal skills.Benefits: Opportunities for staff to progress quickly and develop into posts of responsibility at all levels up to SLT. Active support for your career development, including CPD opportunities such as NPQML, NPQSL and Coaching etc. A dedicated Staff Wellbeing Team Access to Health and Wellbeing support via Occupational Health and access to free, confidential counselling services with the Staff Support Line Service. Positive union relations and a representative from the largest teaching union on the staff body. A friendly place to work holding the Gold Kent and Medway Staff Wellbeing Award Subsidised staff meals Free, secure car parking Free, annual flu vaccinations Travel Vouchers and Benefits: 3 x £100 vouchers given each term and a variety of discount codes and cash-backs. Hays Training Hub: Access to over 80,000 training courses including training pop-up centres. Your own Dedicated Secondary ConsultantApplication Process:To apply for this exciting opportunity, please click 'apply now' to forward an up-to-date copy of your CV or call us now.If this job is not quite right for you, but you are looking for a new job in education, please still contact your local office for a confidential Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Who we are, what we do and why We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide. Our solutions embrace AI, machine learning and emerging technologies to advance and improve the accounting process for all, to make accounting more effortless. The Customer Success Lead will drive the successful adoption & utilisation of Dext's product suite, ensuring customers gain the maximum ROI from their investment whilst leading the Customer Success team. Reporting to the UK GM, you will partner with leaders across the UK business to ensure Dext effectively and efficiently delivers an outstanding customer experience. You will work closely with the New Business and Account Management teams to support the efforts in achieving high retention & growth rates for the UK business. The role - what you'll do: Lead, coach and manage a team of CSM's, ensuring the continual professional growth of the team and the individuals within it. This would include formally documented PDP for each team member. In conjunction with the UK GM & wider UK Leadership, build a customer engagement strategy that supports the overall goals of Dext's UK business. Partner with internal stakeholders to ensure we continually iterate and improve upon all areas of our customer engagements; primarily focused on the onboarding, training & education we provide throughout the customer journey. Identify and propose scalable solutions to manage our smaller accounts effectively, ensuring they feel highly supported and serviced as well Foster a team-oriented environment that drives collaboration and idea generation Collaborate with Marketing to ensure our customer marketing is aligned, helping drive customer advocacy from successful engagements. Collate, understand and share key insights with our Product teams to support the build of new products and enhancement of existing products Develop detailed expertise in the Dext suite of products Ensure the team are able to educate & consult with customers on how to both use and implement the Dext suite of products across their practice and client base, offering value add best practice guidance Act as the voice of the customer within the company, sharing feedback from partners on level of service, experience with the product etc. Lead team to achieve weekly call/meeting KPI's Working towards and achieving your monthly net client retention KPIs Working closely with the Account Management team to devise monthly plans around minimising churn. Stakeholders they will collaborate with Internal stakeholders UK Leadership Account Management & new sales Product Support Marketing External stakeholders Working directly with decision makers across the Partner (customer) base. Goals & Objectives Active Clients added Time to value Time to onboard partners Ensure team meet activity KPI's to deliver an exceptional customer experience About you - what we are looking for: Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don't meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. You can read more about our Diversity & Inclusion commitments here Skills Requirements Essentials 3-5 years relevant and proven leadership experience within Customer Success Experience in developing and implementing Customer Success strategies and initiatives. Excellent communicator, able to build strong relationships with internal and external stakeholders at a senior level Experience in coaching and developing Customer Success teams to fulfil their potential and achieve set targets. Process driven and numerically confident Able to prioritise work effectively to maximise team's time spent with Dext's customers Strong problem solver Strong strategic planning and execution skills. Proficiency in CRM systems Knowledge Essentials Experience within a fast paced and innovative environment Software or SaaS experience Desirables Previous work in the accounting and bookkeeping sector beneficial, but not essential Fintech experience also beneficial, but not essential Behaviours Essentials Motivated by KPI and target driven roles Team player who works with others to deliver results, contributing to the group and ensuring the team's needs comes first A high performer who consistently achieves results, always learning and seeking ways to make yourself and others better. Someone with humility & integrity, who ensures they fulfil their commitments to others and always engages with positive intent Brave & willing to try new approaches that can lead to exceptional results Desirables Experience working towards targets/ quotas Able to negotiate win-win scenarios. What you will be part of - our values, culture and behaviours: We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do: Be Brave - Everyone in the company has a voice to challenge ideas and the status quo. Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do. Be Together - We are one team. There is no such thing as individual success without team success. Our behaviours are how we practically live and breathe our values and are an essential part of life at Dext. Our behaviours guide us, and inform the way in which we communicate, collaborate and support each other. They are: Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous! What we will give you - the perks: A competitive salary; Flexible working; 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday; Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!); Cycle to work scheme; Access to the Learnably platform where you can spend your annual L&D allowance - ; Payroll giving; Income protection; Mental health support through
Apr 28, 2024
Full time
Who we are, what we do and why We are Dext - the world's leading provider of accounting & bookkeeping automation software. Our products improve the efficiency and financial data workflow processes of accountants, bookkeepers, and businesses globally. We are trusted by over 1 million SMBs worldwide. Our solutions embrace AI, machine learning and emerging technologies to advance and improve the accounting process for all, to make accounting more effortless. The Customer Success Lead will drive the successful adoption & utilisation of Dext's product suite, ensuring customers gain the maximum ROI from their investment whilst leading the Customer Success team. Reporting to the UK GM, you will partner with leaders across the UK business to ensure Dext effectively and efficiently delivers an outstanding customer experience. You will work closely with the New Business and Account Management teams to support the efforts in achieving high retention & growth rates for the UK business. The role - what you'll do: Lead, coach and manage a team of CSM's, ensuring the continual professional growth of the team and the individuals within it. This would include formally documented PDP for each team member. In conjunction with the UK GM & wider UK Leadership, build a customer engagement strategy that supports the overall goals of Dext's UK business. Partner with internal stakeholders to ensure we continually iterate and improve upon all areas of our customer engagements; primarily focused on the onboarding, training & education we provide throughout the customer journey. Identify and propose scalable solutions to manage our smaller accounts effectively, ensuring they feel highly supported and serviced as well Foster a team-oriented environment that drives collaboration and idea generation Collaborate with Marketing to ensure our customer marketing is aligned, helping drive customer advocacy from successful engagements. Collate, understand and share key insights with our Product teams to support the build of new products and enhancement of existing products Develop detailed expertise in the Dext suite of products Ensure the team are able to educate & consult with customers on how to both use and implement the Dext suite of products across their practice and client base, offering value add best practice guidance Act as the voice of the customer within the company, sharing feedback from partners on level of service, experience with the product etc. Lead team to achieve weekly call/meeting KPI's Working towards and achieving your monthly net client retention KPIs Working closely with the Account Management team to devise monthly plans around minimising churn. Stakeholders they will collaborate with Internal stakeholders UK Leadership Account Management & new sales Product Support Marketing External stakeholders Working directly with decision makers across the Partner (customer) base. Goals & Objectives Active Clients added Time to value Time to onboard partners Ensure team meet activity KPI's to deliver an exceptional customer experience About you - what we are looking for: Below are our ideal requirements, but we hire on potential, not just on experience, and we know that some people are less likely to apply for a role if they don't meet 100% of the criteria. At Dext we are committed to cultivating a diverse, inclusive and empowering culture, so please apply if you meet the majority of these competencies. You can read more about our Diversity & Inclusion commitments here Skills Requirements Essentials 3-5 years relevant and proven leadership experience within Customer Success Experience in developing and implementing Customer Success strategies and initiatives. Excellent communicator, able to build strong relationships with internal and external stakeholders at a senior level Experience in coaching and developing Customer Success teams to fulfil their potential and achieve set targets. Process driven and numerically confident Able to prioritise work effectively to maximise team's time spent with Dext's customers Strong problem solver Strong strategic planning and execution skills. Proficiency in CRM systems Knowledge Essentials Experience within a fast paced and innovative environment Software or SaaS experience Desirables Previous work in the accounting and bookkeeping sector beneficial, but not essential Fintech experience also beneficial, but not essential Behaviours Essentials Motivated by KPI and target driven roles Team player who works with others to deliver results, contributing to the group and ensuring the team's needs comes first A high performer who consistently achieves results, always learning and seeking ways to make yourself and others better. Someone with humility & integrity, who ensures they fulfil their commitments to others and always engages with positive intent Brave & willing to try new approaches that can lead to exceptional results Desirables Experience working towards targets/ quotas Able to negotiate win-win scenarios. What you will be part of - our values, culture and behaviours: We are a highly ambitious, innovative, market-leading FinTech. We are a global, Private Equity backed business (HgCapital), but we have the dexterity and pace of a scale-up. We are uncompromising in our desire to achieve our best, day-in day-out, and we have three clear values which guide everything we do: Be Brave - Everyone in the company has a voice to challenge ideas and the status quo. Be Exceptional - We set high standards for ourselves. We aim to be exceptional at what we do. Be Together - We are one team. There is no such thing as individual success without team success. Our behaviours are how we practically live and breathe our values and are an essential part of life at Dext. Our behaviours guide us, and inform the way in which we communicate, collaborate and support each other. They are: Be Diverse, be Courageous, be Considerate, be Transparent, be Focused, be Accountable, and above all, be Dexterous! What we will give you - the perks: A competitive salary; Flexible working; 25 days off plus bank holidays, volunteering days, summer hours and a day off the week of your birthday; Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!); Cycle to work scheme; Access to the Learnably platform where you can spend your annual L&D allowance - ; Payroll giving; Income protection; Mental health support through
Job Introduction Store Location: Didcot Store Hours: 42.5 With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. Main Responsibilities You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy. Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers. You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas. Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs. Make commercial decisions around stock availability and merchandising. Actively seek contact with key stakeholders to gain a wider understanding of the business Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth. The Ideal Candidate You will be as passionate about celebrating our customers' life moments as we are Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business Have experience in leading and developing a team of colleagues Be prepared to work towards KPIs in a fast-paced environment About The Company Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey. In return, we offer a wide range of benefits to support your physical, mental, and financial well-being. Benefits 25% Card Factory colleague discount in-store and online Save As You Earn scheme Financial Wellbeing Support Financial Education Tools Salary Advance Seasonal incentive schemes Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together Discounted gym memberships and mobile phone contracts Discounts across 100's of UK retailers Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing Enhanced Family leave This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. No agencies, please.
Apr 28, 2024
Full time
Job Introduction Store Location: Didcot Store Hours: 42.5 With a real focus on customer experience and colleague development, our Store Managers are key to driving the success of our stores. As a store manager, you will be responsible for delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. Main Responsibilities You will have overall responsibility for the running of the store, focusing on customer experience, colleague development, and delivering commercial growth in line with our 5-year strategy. Putting the customer at the heart of everything we do you will develop a team of colleagues who live and breathe our customer promise and actively seek ways to delight our customers. You will coach, train and develop colleagues within your store harnessing their strengths and building on development areas. Be proactive in recruiting a team of Assistant Managers, Team Leaders, and Sales Assistants that reflect our values, behaviours with the required skill set to meet our business needs. Make commercial decisions around stock availability and merchandising. Actively seek contact with key stakeholders to gain a wider understanding of the business Providing constructive and beneficial feedback to the store team, District and Regional Managers around store performance and business opportunities to encourage continual growth. The Ideal Candidate You will be as passionate about celebrating our customers' life moments as we are Have previous experience as a store manager within a retail environment working collaboratively with wider stakeholders across the business Have experience in leading and developing a team of colleagues Be prepared to work towards KPIs in a fast-paced environment About The Company Card Factory is the UK's leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey. In return, we offer a wide range of benefits to support your physical, mental, and financial well-being. Benefits 25% Card Factory colleague discount in-store and online Save As You Earn scheme Financial Wellbeing Support Financial Education Tools Salary Advance Seasonal incentive schemes Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together Discounted gym memberships and mobile phone contracts Discounts across 100's of UK retailers Employee Assistance Programme - access to tools to support mental, physical, and financial wellbeing Enhanced Family leave This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now. We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly. No agencies, please.
We do things a bit differently at Hedges We may have a 235-year heritage as a Private Client Law Practice, but that doesn't mean we're a stale, dull & oppressive legal firm, like so many others. No chance. And for this reason we're not for everyone. If you're happy to soldier on in the corner with little to no 'voice' and are resigned to your career progress and earning potential being stuck in a holding pattern, probably best to click out of this now. We're categorically different and boldly embrace this - Are you a "Legal Maverick" who is bored and wants MORE now? Whilst we love and embrace our 235 year history, we've evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT also that we were the 'dream team', the mavericks, the leaders in the field, the game-changers that make Hedges one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to the Cotswolds". Only the 5th employee-owned law firm in the UK so you will have a share in the business' success from day one. There's no 'buy-in' and no liability with our innovative trust shareholder structure. It's really special and means the world to our employees. Last year was our biggest revenue year yet and we have ambitious and exciting plans for the future - there's still so much to do and achieve and we're not happy unless we're pushing boundaries So; how about you come and be a part of our future and us a part of yours? Role Info: Private Client Solicitor - 6 Years PQE 2 /3 Days Hybrid Days Plus Wallingford for meetings Starting from £65,000 Plus Extensive Benefits Including Company Profit Share Reporting to: Lifetime Team Leader Full Time - Permanent 35 hours P/W Product / Service: Highly-Respected Private Client Law Practice for High Net Worth Individuals Clients: Interesting, creative, affluent & uber-successful HNW Culture: Inspiring working environment with people-focused culture Structure: Limited company. Part Employee Owned (1 of only 20 in the country) Your Skills: Best-in-class Inheritance & lifetime planning advice. Drafting complex Wills. Support and Training, Excellent Communication, a real people person.Outstanding Client Assistance and Advisory Skills. Team Size: 50 awesome colleagues! Want a change of lifestyle? Work your way. Due to exceptional demand we're expanding our Inheritance & Lifetime Planning team with aspirations to become the firm in Oxford & the Cotswolds, and you will play a key role in that. Work from home, from the office or a mix of the two (ideally 2/3 days a week). And if you're ready to swap the gritty city routine of London for the beautiful rolling hills, stunning architecture and calm of Berkshire / Oxfordshire / Cotswolds, Hedges is the place to be. Slow the pace, switch out the dirty commute for a dog walk, bike ride or nature ramble. With plenty of green space for you (and the family), wonderful schools, a lively and vibrant scene and the likes of Daylesford, Diddly Squat Farm, Bamford, Soho Farmhouse, Estelle Manor & Cornbury Festival and scores of the best foodie pubs in the country on your doorstep, the most amazing lifestyle awaits. We'll spare you the list of accountabilities, we'll happily chat about later. Straight to the point About You: + Qualified Solicitor (6 years PQE) + Able to deliver high quality legal services with high client care + Extremely organised and possess great time management skills + Warm + Personable + Always seeking continued learning and self development + Excellent IT skills and have strong desire to learn new ways of working + Positive, optimistic, hardworking and possess a can-do attitude + Able to embrace team working and have a keenness to help colleagues + Professional in appearance and behaviours with high confidentiality + You will have a strong desire to embrace new technologies and a STEP qualification would be highly desirable (which we would support if required). Benefits: + 25/28 days annual leave plus statutory holidays dependent on position + Life Insurance + Flu Vouchers + Company pension + Profit sharing (Employee Ownership) + Salary Sacrifice + Free parking at our office + Paperless Technology: to make your life easier + Coaching & Personal Development + Culture: Inspiring working environment with people-focused culture + High Pedigree Team: Our highly skilled team of solicitors use their knowledge and expertise to provide practical & responsive legal advice in our specialist areas of Private Client services (including Tax Advice), Family Law, Property Law and Civil Litigation (including employment law). Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Experience / Background / Previous Roles May Include: Lifetime Planning Solicitor, Wills, Trusts, Estate Planning. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. JBRP1_UKTJ
Apr 28, 2024
Full time
We do things a bit differently at Hedges We may have a 235-year heritage as a Private Client Law Practice, but that doesn't mean we're a stale, dull & oppressive legal firm, like so many others. No chance. And for this reason we're not for everyone. If you're happy to soldier on in the corner with little to no 'voice' and are resigned to your career progress and earning potential being stuck in a holding pattern, probably best to click out of this now. We're categorically different and boldly embrace this - Are you a "Legal Maverick" who is bored and wants MORE now? Whilst we love and embrace our 235 year history, we've evolved this firm with the times to become a truly 21st century business: making it our job to innovate, excite, and ensure that when future generations look at our pictures lining the wall, not only can they see what a terrific, friendly bunch we are, BUT also that we were the 'dream team', the mavericks, the leaders in the field, the game-changers that make Hedges one of the most beautifully different law firms of its time. Word on the street: "City Firm Quality exported to the Cotswolds". Only the 5th employee-owned law firm in the UK so you will have a share in the business' success from day one. There's no 'buy-in' and no liability with our innovative trust shareholder structure. It's really special and means the world to our employees. Last year was our biggest revenue year yet and we have ambitious and exciting plans for the future - there's still so much to do and achieve and we're not happy unless we're pushing boundaries So; how about you come and be a part of our future and us a part of yours? Role Info: Private Client Solicitor - 6 Years PQE 2 /3 Days Hybrid Days Plus Wallingford for meetings Starting from £65,000 Plus Extensive Benefits Including Company Profit Share Reporting to: Lifetime Team Leader Full Time - Permanent 35 hours P/W Product / Service: Highly-Respected Private Client Law Practice for High Net Worth Individuals Clients: Interesting, creative, affluent & uber-successful HNW Culture: Inspiring working environment with people-focused culture Structure: Limited company. Part Employee Owned (1 of only 20 in the country) Your Skills: Best-in-class Inheritance & lifetime planning advice. Drafting complex Wills. Support and Training, Excellent Communication, a real people person.Outstanding Client Assistance and Advisory Skills. Team Size: 50 awesome colleagues! Want a change of lifestyle? Work your way. Due to exceptional demand we're expanding our Inheritance & Lifetime Planning team with aspirations to become the firm in Oxford & the Cotswolds, and you will play a key role in that. Work from home, from the office or a mix of the two (ideally 2/3 days a week). And if you're ready to swap the gritty city routine of London for the beautiful rolling hills, stunning architecture and calm of Berkshire / Oxfordshire / Cotswolds, Hedges is the place to be. Slow the pace, switch out the dirty commute for a dog walk, bike ride or nature ramble. With plenty of green space for you (and the family), wonderful schools, a lively and vibrant scene and the likes of Daylesford, Diddly Squat Farm, Bamford, Soho Farmhouse, Estelle Manor & Cornbury Festival and scores of the best foodie pubs in the country on your doorstep, the most amazing lifestyle awaits. We'll spare you the list of accountabilities, we'll happily chat about later. Straight to the point About You: + Qualified Solicitor (6 years PQE) + Able to deliver high quality legal services with high client care + Extremely organised and possess great time management skills + Warm + Personable + Always seeking continued learning and self development + Excellent IT skills and have strong desire to learn new ways of working + Positive, optimistic, hardworking and possess a can-do attitude + Able to embrace team working and have a keenness to help colleagues + Professional in appearance and behaviours with high confidentiality + You will have a strong desire to embrace new technologies and a STEP qualification would be highly desirable (which we would support if required). Benefits: + 25/28 days annual leave plus statutory holidays dependent on position + Life Insurance + Flu Vouchers + Company pension + Profit sharing (Employee Ownership) + Salary Sacrifice + Free parking at our office + Paperless Technology: to make your life easier + Coaching & Personal Development + Culture: Inspiring working environment with people-focused culture + High Pedigree Team: Our highly skilled team of solicitors use their knowledge and expertise to provide practical & responsive legal advice in our specialist areas of Private Client services (including Tax Advice), Family Law, Property Law and Civil Litigation (including employment law). Sounds like a good fit? Apply here for a fast-track path to our Leadership Team. Experience / Background / Previous Roles May Include: Lifetime Planning Solicitor, Wills, Trusts, Estate Planning. Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR. JBRP1_UKTJ
Customer Service Team Manager An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, leveraging customer feedback to enhance the overall experience. As a Customer Service Team Manager , you'll play a pivotal role in talent development, ensuring that team members are equipped with the skills and knowledge necessary to deliver outstanding service. Regulatory compliance and adherence to service level agreements will also be key aspects of your responsibility. What you'll be doing Lead and develop a team dedicated to delivering exceptional customer service. Champion initiatives to enhance the customer experience by utilising data from various channels. Provide inspirational leadership to consultants, nurturing their professional growth. Identify and cultivate talent through mentorship and coaching. Generate management reports to drive process improvements and analyse performance metrics. Effectively manage customer complaints within established protocols and regulatory guidelines. Collaborate with planning managers to ensure optimal resource allocation. Uphold integrity, regulatory compliance, and ethical conduct standards. Ensure ongoing team compliance with regulatory and client requirements through regular training. Adhere to internal people management processes and procedures. Qualifications: Preferably IF1 certification About you Strong focus on leadership and talent development Exceptional interpersonal skills Results-oriented with a keen focus on metrics Ability to prioritise tasks and manage multiple responsibilities effectively In-depth understanding of end-to-end customer service processes Experience: Prior experience in a regulated environment is advantageous Experience in complaints administration and management is desirable Familiarity with live chat management is a plus What you'll get in return Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Referral programme Store discount You are required to work 37.5 hours per week which will generally consist of 7.5 hours over 5 days. The office is operational during the following hours: 8:30am to 8:00pm Monday to Friday 9:00am to 5:30pm Saturday 10:00am to 5:00pm Sunday 9:00am to 5:00pm Bank Holidays Please get in touch if you have any questions about this role and we can have a confidential chat about your next move! Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.
Apr 28, 2024
Full time
Customer Service Team Manager An exciting opportunity for a Customer Service Team Manager to join a growing insurance company based in the heart of Cardiff. You will be at the fore front of a team of Customer Care Advisors, driving excellence within customer service. Your primary focus will be on fostering a culture of continuous improvement, leveraging customer feedback to enhance the overall experience. As a Customer Service Team Manager , you'll play a pivotal role in talent development, ensuring that team members are equipped with the skills and knowledge necessary to deliver outstanding service. Regulatory compliance and adherence to service level agreements will also be key aspects of your responsibility. What you'll be doing Lead and develop a team dedicated to delivering exceptional customer service. Champion initiatives to enhance the customer experience by utilising data from various channels. Provide inspirational leadership to consultants, nurturing their professional growth. Identify and cultivate talent through mentorship and coaching. Generate management reports to drive process improvements and analyse performance metrics. Effectively manage customer complaints within established protocols and regulatory guidelines. Collaborate with planning managers to ensure optimal resource allocation. Uphold integrity, regulatory compliance, and ethical conduct standards. Ensure ongoing team compliance with regulatory and client requirements through regular training. Adhere to internal people management processes and procedures. Qualifications: Preferably IF1 certification About you Strong focus on leadership and talent development Exceptional interpersonal skills Results-oriented with a keen focus on metrics Ability to prioritise tasks and manage multiple responsibilities effectively In-depth understanding of end-to-end customer service processes Experience: Prior experience in a regulated environment is advantageous Experience in complaints administration and management is desirable Familiarity with live chat management is a plus What you'll get in return Company pension Cycle to work scheme Employee discount Health & wellbeing programme Life insurance Referral programme Store discount You are required to work 37.5 hours per week which will generally consist of 7.5 hours over 5 days. The office is operational during the following hours: 8:30am to 8:00pm Monday to Friday 9:00am to 5:30pm Saturday 10:00am to 5:00pm Sunday 9:00am to 5:00pm Bank Holidays Please get in touch if you have any questions about this role and we can have a confidential chat about your next move! Yolk Recruitment is an equal opportunities employer and embraces diversity in our workforce. We employ the best people for the job at hand and actively encourage applications from all qualified candidates, regardless of gender, age, race, religion, sexual orientation, disability, educational background, parental status, gender identity or any other protected characteristic. We champion and celebrate diversity at Yolk allowing our team to bring their whole selves to work. Please note, whilst we do our best to contact all candidates, due to the high number of applications we receive we cannot guarantee this for every role. If you have not heard anything from us within 7 days of applying - then unfortunately you have been unsuccessful. Please keep an eye on our website for more opportunities.