We have an exciting new role to join a leading Property Asset Management company as an Operations Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. More than anyone else in the organisation, you will be the cultural and professional heart of the organisations ensuring that its various elements work well together and deliver for each other. Organisational and Leadership Oversees the practical management of the office, space and budget, to enable office wide collaboration. Encourages and champions cross departmental relations and opportunities for collaboration. Drives and coordinates process improvement. Provide proactive line management of the Operations Assistant to enable them to fulfil their role effectively and develop their skills and experience. Office Management and Executive Support Responsible for maintaining company policies and procedures, including the Style Guide. Leading on internal communications, including company news updates, ownership of staff meetings, etc. Work with the EA to the Chairman to ensure the Company's calendar of meetings is effectively maintained and administered. Providing board reports, agendas, meeting packs/pre reads and accurate minutes when required. Coordinating annual company documents and obtaining signatures. Works with IT Manager to design and communicate an ICT strategy which is compliant and effective to meet current and future business needs, whilst enhancing user experience. Provide cover for the EA to the Chairman as required. Assisting with presentations, research and projects when required. Design, organize, and host company socials and events. HR/People/Wellbeing Oversee the recruitment processes with the relevant manager; select the appropriate recruitment agency, negotiate fees, provide introductions, assist with interview format, and job description templates, schedule interviews, develop candidate assessment forms, etc. Be first point of contact for any team member concerns, referring to relevant support as necessary, and managing the company's EAP. Manage all HR paperwork and personal records; ensuring they are up to date and maintained in accordance with GDPR. Including: Preparing contracts and administering benefits Owning, developing, and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience. Administer and supporting line managers with the appraisal process. Coordinates training when required and deals with any performance concerns in a timely fashion, with clear timescales and expectations for improvement. Managing relevant areas of SharePoint including personnel & confidential and HR Responsible for the Company Handbook, ensure it is up to date and helpful to all employees and includes all statutory information in line with developments with employment law. Manage the HR Portal; add new joiners, upload relevant paperwork, ensure sick leave, absence and hybrid working is recorded etc. Compliance Responsible for administering operational insurances including Directors and Officers, Professional Indemnity and Crime, including managing the renewal process and making informed proposals for approval. Ensure all displayed insurance and H&S statements and certificates are up to date. Providing operational insurance updates as required at staff meetings, and relevant sections of Board papers. Responsible for Company secretariat duties including ensuring compliance with Companies House legal procedures, managing the Directors register and filing annual returns. Leadership Providing inspirational leadership to the team, ensuring that the company's vision, values and objectives are clearly communicated and understood. Leading on internal communications, including company news updates, ownership of staff meetings etc. The person In order to be considered for this role, the right candidate will need to demonstrate: At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills, you will be the go to person, develop a vibrant culture but have the gravitas to push back when required
May 19, 2024
Full time
We have an exciting new role to join a leading Property Asset Management company as an Operations Manager the remit of this is role is to work with the Senior Leadership Team in the cultural focus and internal development of their people. You will be vital in cultivating a desirable working environment, championing a culture of performance, continuous improvement, and wellbeing. More than anyone else in the organisation, you will be the cultural and professional heart of the organisations ensuring that its various elements work well together and deliver for each other. Organisational and Leadership Oversees the practical management of the office, space and budget, to enable office wide collaboration. Encourages and champions cross departmental relations and opportunities for collaboration. Drives and coordinates process improvement. Provide proactive line management of the Operations Assistant to enable them to fulfil their role effectively and develop their skills and experience. Office Management and Executive Support Responsible for maintaining company policies and procedures, including the Style Guide. Leading on internal communications, including company news updates, ownership of staff meetings, etc. Work with the EA to the Chairman to ensure the Company's calendar of meetings is effectively maintained and administered. Providing board reports, agendas, meeting packs/pre reads and accurate minutes when required. Coordinating annual company documents and obtaining signatures. Works with IT Manager to design and communicate an ICT strategy which is compliant and effective to meet current and future business needs, whilst enhancing user experience. Provide cover for the EA to the Chairman as required. Assisting with presentations, research and projects when required. Design, organize, and host company socials and events. HR/People/Wellbeing Oversee the recruitment processes with the relevant manager; select the appropriate recruitment agency, negotiate fees, provide introductions, assist with interview format, and job description templates, schedule interviews, develop candidate assessment forms, etc. Be first point of contact for any team member concerns, referring to relevant support as necessary, and managing the company's EAP. Manage all HR paperwork and personal records; ensuring they are up to date and maintained in accordance with GDPR. Including: Preparing contracts and administering benefits Owning, developing, and executing the 'vacancy to exit process' - ensuring a smooth and informative onboarding experience. Administer and supporting line managers with the appraisal process. Coordinates training when required and deals with any performance concerns in a timely fashion, with clear timescales and expectations for improvement. Managing relevant areas of SharePoint including personnel & confidential and HR Responsible for the Company Handbook, ensure it is up to date and helpful to all employees and includes all statutory information in line with developments with employment law. Manage the HR Portal; add new joiners, upload relevant paperwork, ensure sick leave, absence and hybrid working is recorded etc. Compliance Responsible for administering operational insurances including Directors and Officers, Professional Indemnity and Crime, including managing the renewal process and making informed proposals for approval. Ensure all displayed insurance and H&S statements and certificates are up to date. Providing operational insurance updates as required at staff meetings, and relevant sections of Board papers. Responsible for Company secretariat duties including ensuring compliance with Companies House legal procedures, managing the Directors register and filing annual returns. Leadership Providing inspirational leadership to the team, ensuring that the company's vision, values and objectives are clearly communicated and understood. Leading on internal communications, including company news updates, ownership of staff meetings etc. The person In order to be considered for this role, the right candidate will need to demonstrate: At least five years' experience in operations or equivalent. Strong leadership, coaching and communicative skills; good verbal and written communication. First class people and development skills, you will be the go to person, develop a vibrant culture but have the gravitas to push back when required
School Business Manager, Croydon Full time, £150 - £190 per day Are you looking for a rewarding and challenging role in an education setting?Do you have the skills and experience to manage the financial and operational aspects of a school?If so, we would love to hear from you!We are seeking a school business manager to join the well established team of this primary education setting based in Croydon and support the headteacher and governors in ensuring the smooth and successful running of our school. You will be responsible for the strategic planning and support in most areas including finance, operations, facilities, administration, health and safety and site management.You will have a relevant qualification in business management or equivalent experience in a similar role. You will also have excellent communication, organisational, and problem-solving skills. You will have the ability to be friendly and approachable and work effectively with a range of stakeholders, including staff, parents, pupils, governors, and external agencies. This is a full-time role and term time only. Both interim only and permanent applicants can be considered for this position. Undertake all business and finance management transactions. Monitor and administer the whole school budget. Be responsible for the management of administration, data, estate management, health and safety, catering, operations support, human resources and ICT. Coordinate staff cover arrangements, ensuring the best value. Ensure compliance with all relevant policies, procedures, and regulations. Support procurement, contracts, and asset management. Plan and manage the recruitment processes within the school. Maintain the single central record inline with the HR policies. Promote the school's profile and reputation in the community. What you'll need to succeed You should already have experience of working in a school environment. Experience of contributing at a strategic level within the senior management/leadership team of an organisation. Knowledge and experience of managing risk assessments and health and safety legislation. Experience of managing budgets and resources. Flexibility and willingness to be adaptable. What you need to do now If you're interested in this role in Croydon, click 'apply now' to forward an up-to-date copy of your CV, or call Carly Walters now on, . The school is looking to shortlist ASAP, so we are looking to move quickly on this position.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Remedy Education acts as an employment agency for Long term and permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on the Remedy Education.
May 19, 2024
Full time
School Business Manager, Croydon Full time, £150 - £190 per day Are you looking for a rewarding and challenging role in an education setting?Do you have the skills and experience to manage the financial and operational aspects of a school?If so, we would love to hear from you!We are seeking a school business manager to join the well established team of this primary education setting based in Croydon and support the headteacher and governors in ensuring the smooth and successful running of our school. You will be responsible for the strategic planning and support in most areas including finance, operations, facilities, administration, health and safety and site management.You will have a relevant qualification in business management or equivalent experience in a similar role. You will also have excellent communication, organisational, and problem-solving skills. You will have the ability to be friendly and approachable and work effectively with a range of stakeholders, including staff, parents, pupils, governors, and external agencies. This is a full-time role and term time only. Both interim only and permanent applicants can be considered for this position. Undertake all business and finance management transactions. Monitor and administer the whole school budget. Be responsible for the management of administration, data, estate management, health and safety, catering, operations support, human resources and ICT. Coordinate staff cover arrangements, ensuring the best value. Ensure compliance with all relevant policies, procedures, and regulations. Support procurement, contracts, and asset management. Plan and manage the recruitment processes within the school. Maintain the single central record inline with the HR policies. Promote the school's profile and reputation in the community. What you'll need to succeed You should already have experience of working in a school environment. Experience of contributing at a strategic level within the senior management/leadership team of an organisation. Knowledge and experience of managing risk assessments and health and safety legislation. Experience of managing budgets and resources. Flexibility and willingness to be adaptable. What you need to do now If you're interested in this role in Croydon, click 'apply now' to forward an up-to-date copy of your CV, or call Carly Walters now on, . The school is looking to shortlist ASAP, so we are looking to move quickly on this position.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Remedy Education acts as an employment agency for Long term and permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found on the Remedy Education.
Senior Conference Producer 45,000 - 60,000 + Profit Share + Excellent Benefits Hybrid Ware, Hertfordshire Leading media events business based in Hertfordshire is seeking a highly talented experienced senior conference producer to join their team. If you have a background in conference production (3 years +) and have experience in researching a market, ability to meet tight deadlines and commercial mindset, we would be keen to hear from you. Our client has experienced double digit growth from the start of last year and is seeking to continue with their rapid expansion throughout 2024. Senior Conference Producer - Job duties & responsibilities: Carry out high quality primary research with industry leaders to develop unique programme content. Advisory panel meetings and running programme planning meetings Sourcing, inviting, confirming and briefing the highest calibre of speakers Speaker care administration Curate exciting content Working closely with the marketing team to generate innovative and amazing content to support conference marketing campaigns. Shape new session formats that are innovative and interactive Senior Conference Producer - Profile Required: An excellent track record in conference production, ideally 3 years + Ability to meet deadlines and work comfortably under pressure, managing multiple projects Strong academic background Strong communication skills and attention to detail Excellent copy-writing skills a plus Must have the ability to manage professional internal and external relationships Energetic, enthusiastic, confident, and self-motivated Excellent attention to detail Entrepreneurial spirit and a readiness to take responsibility for your work Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
May 19, 2024
Full time
Senior Conference Producer 45,000 - 60,000 + Profit Share + Excellent Benefits Hybrid Ware, Hertfordshire Leading media events business based in Hertfordshire is seeking a highly talented experienced senior conference producer to join their team. If you have a background in conference production (3 years +) and have experience in researching a market, ability to meet tight deadlines and commercial mindset, we would be keen to hear from you. Our client has experienced double digit growth from the start of last year and is seeking to continue with their rapid expansion throughout 2024. Senior Conference Producer - Job duties & responsibilities: Carry out high quality primary research with industry leaders to develop unique programme content. Advisory panel meetings and running programme planning meetings Sourcing, inviting, confirming and briefing the highest calibre of speakers Speaker care administration Curate exciting content Working closely with the marketing team to generate innovative and amazing content to support conference marketing campaigns. Shape new session formats that are innovative and interactive Senior Conference Producer - Profile Required: An excellent track record in conference production, ideally 3 years + Ability to meet deadlines and work comfortably under pressure, managing multiple projects Strong academic background Strong communication skills and attention to detail Excellent copy-writing skills a plus Must have the ability to manage professional internal and external relationships Energetic, enthusiastic, confident, and self-motivated Excellent attention to detail Entrepreneurial spirit and a readiness to take responsibility for your work Lipton Media is a dynamic, proactive and progressive media recruitment agency solely dedicated to the media industry. We are leaders across media sales and creative opportunities. We cover: media sales, digital media sales, print sales, exhibition sales, event sales, conference sales, outdoor sales, radio sales, marketing, conference production and editorial jobs. Our clients range from small start-up companies to FTSE 100 and 250 businesses. We work with people at every stage of their career from undergraduates looking for their first entry point into sales to senior managers and directors looking for their next challenge.
AJ Chambers are proud to be partnered with a leading Lexcel and CQS accredited law firm in the Cambridgeshire area as they look to hire a Practice Manager. In this role you will provide full support to the practice in terms of manahing the day to day running of the compliance, HR and factilities function of the firm. You will report directly to the Partners. Responsibilities Team Leader for the Accounts and Reception teams Involvement in the interviewing and selection process for new members of staff Onboarding and Offboarding of all staff members Day to day HR administration Employee Relations Production of Monthly Management Accounts Assisting with monthly payroll Attending and minute taking at the Monthly Partners Meetings Arranging, attending and minute taking at twice yearly Partners Conferences (occasionally but rarely out of office hours) Arranging the Annual Staff Conference Assisting with yearly renewals of Staff Benefits Assisting with yearly SAR audit Lead on Lexcel accreditation renewal applications Responsible for the SRA and CILEX Practice Certificate Renewals Assisting with CQS annual renewal (collation of data and documentation) Assisting with the PII renewals Liaising with bank and all other external stakeholders and third parties First Contact for Client Complaints Maintenance of Central Registers to meet requirements under SRA Codes of Conduct and Lexcel You'll Need: CIPD level 5 (or similar) 5 years + Practice Manager or Office Manager experience within a law firm What's on offer?: Competitive Salary 25 days Holiday Allowance (pro-rata) Birthday Holiday Time off for dependants (1 day per year) Pension Scheme Life Assurance Critical Illness Cover with EAP Eyecare at work scheme Subsidised Staff Social Events For more information on this role and similar opportunities, feel free to reach out directly to Dexter Brunt at AJ Chambers.
May 19, 2024
Full time
AJ Chambers are proud to be partnered with a leading Lexcel and CQS accredited law firm in the Cambridgeshire area as they look to hire a Practice Manager. In this role you will provide full support to the practice in terms of manahing the day to day running of the compliance, HR and factilities function of the firm. You will report directly to the Partners. Responsibilities Team Leader for the Accounts and Reception teams Involvement in the interviewing and selection process for new members of staff Onboarding and Offboarding of all staff members Day to day HR administration Employee Relations Production of Monthly Management Accounts Assisting with monthly payroll Attending and minute taking at the Monthly Partners Meetings Arranging, attending and minute taking at twice yearly Partners Conferences (occasionally but rarely out of office hours) Arranging the Annual Staff Conference Assisting with yearly renewals of Staff Benefits Assisting with yearly SAR audit Lead on Lexcel accreditation renewal applications Responsible for the SRA and CILEX Practice Certificate Renewals Assisting with CQS annual renewal (collation of data and documentation) Assisting with the PII renewals Liaising with bank and all other external stakeholders and third parties First Contact for Client Complaints Maintenance of Central Registers to meet requirements under SRA Codes of Conduct and Lexcel You'll Need: CIPD level 5 (or similar) 5 years + Practice Manager or Office Manager experience within a law firm What's on offer?: Competitive Salary 25 days Holiday Allowance (pro-rata) Birthday Holiday Time off for dependants (1 day per year) Pension Scheme Life Assurance Critical Illness Cover with EAP Eyecare at work scheme Subsidised Staff Social Events For more information on this role and similar opportunities, feel free to reach out directly to Dexter Brunt at AJ Chambers.
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 19, 2024
Full time
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 19, 2024
Full time
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 19, 2024
Full time
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
Are you looking for your next fast paced fashion role? Would you like to work in the Regional Flagship location? Our newly located store in Cribbs Causeway is our biggest store yet and home to the whole collection from eventwear, to bridal and even the brand new childrenswear range. We are looking for a Store Manager with a passion for customer service to lead our Cribbs Causeway store. If you can energise and challenge your team to maximise the brands, and their own potential then we want to hear from you! Key accountabilities and KPIs include: Take direct ownership of your store's performance, identifying opportunities for further growth Maintain a commercial approach to your role and operations, to maximise store profitability Nurture, coach and develop strong diverse teams with a focus on delivering first class customer experience Proactively identify opportunities to ensure continued success in the store Recognise key areas of strength within your team and areas for growth About You You will be: A customer-centric leader who thrives in a fast-paced environment. Capable in managing high performing teams in a store or concession setting. Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels. Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think 'bigger picture'. A natural role model with a passion and authority and you are both a 'people' as well as a 'commercial' person. Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence. What's in it for you? It's not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include: Free clothing allowance 70% off staff discount Up to 34 days holiday entitlement Financial and Wellbeing support Enhanced Maternity package Virtual GP service - 24/7 Plus much more! We are actively recruiting now so don't wait, hit the apply button and let's talk about your future! About Us Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress. Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
May 19, 2024
Full time
Are you looking for your next fast paced fashion role? Would you like to work in the Regional Flagship location? Our newly located store in Cribbs Causeway is our biggest store yet and home to the whole collection from eventwear, to bridal and even the brand new childrenswear range. We are looking for a Store Manager with a passion for customer service to lead our Cribbs Causeway store. If you can energise and challenge your team to maximise the brands, and their own potential then we want to hear from you! Key accountabilities and KPIs include: Take direct ownership of your store's performance, identifying opportunities for further growth Maintain a commercial approach to your role and operations, to maximise store profitability Nurture, coach and develop strong diverse teams with a focus on delivering first class customer experience Proactively identify opportunities to ensure continued success in the store Recognise key areas of strength within your team and areas for growth About You You will be: A customer-centric leader who thrives in a fast-paced environment. Capable in managing high performing teams in a store or concession setting. Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels. Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think 'bigger picture'. A natural role model with a passion and authority and you are both a 'people' as well as a 'commercial' person. Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence. What's in it for you? It's not all about what you can do for us, we will give you the tools, the support, and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include: Free clothing allowance 70% off staff discount Up to 34 days holiday entitlement Financial and Wellbeing support Enhanced Maternity package Virtual GP service - 24/7 Plus much more! We are actively recruiting now so don't wait, hit the apply button and let's talk about your future! About Us Founded in 1979, Phase Eight is an original, design led womenswear brand that has grown from strength to strength since its conception, without compromising its integrity as a trusted retailer and a market leader. We are dedicated to dressing women of all ages, for all occasions, in fashionable and versatile clothing. We want women to feel as amazing as they look in our styles, which is why we focus on flattering day and evening silhouettes created in quality fabrics. We love modern florals and contemporary details and believe you should never underestimate the power of the perfect dress. Since becoming part of TFG London in 2015, a listed retail conglomerate owning Phase Eight, Hobbs London & Whistles in the UK, we have seen growth and development prospects across the business. TFG London Inclusion and Diversity statement of commitment: At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business. We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.
Are your analytical and data modelling skills in point? Can you identify, build, and apply data models to support marketing insights? Would you like an exciting job with plenty of opportunity to grow? Then you might be the Senior Data Insights Consultant we are looking for! What will your day look like? As our new Lead Data Insights Consultant, you will join our growing Business Insights team. Here, you will provide your data skills and business knowledge to support our clients in making data-driven decisions to improve their digital communication. This entails designing and specifying data solutions and data integrations for various campaign platforms. More specifically, your tasks will include: Identifying and designing value-adding insights solutions, leveraging data to optimize communication strategies; Interpreting business requests and clarifying data requirements Storytelling through compelling dashboard/report layouts and polished PowerPoint presentations to illustrate findings. Enhance collaboration and communication methods by actively partnering with the Client Services team and directly with clients, as necessary, to develop and implement effective strategies and tactics. Take a lead role in engaging with both internal and external stakeholders, initiating dialogues and identifying any deficiencies in data and reporting processes. Ensure the successful implementation of segmentation strategies, advocate for data-driven methodologies such as A/B testing, and demonstrate the business impact through key performance indicators that are rooted in data analysis. Assisting and advising on data models and scoping of new projects Providing answers and insights to business-related questions via automated reporting solutions as well as ad-hoc data analyses Collaborating with highly skilled specialists including Account Managers, Architects, Developers, Creatives, Strategists, Data Scientists and Marketing Operation experts to service our clients coherently Promoting a data-driven agenda in a digital marketing context. Who are you going to work with? You will join a team of hands-on Data Analysts, Data Scientists, Consultants, and Data Engineers who are passionate about bringing value and knowledge from data. We are all about unlocking insights from data through analytics and making that insight applicable in 1:1 data-driven communication and CRM. Your work will always be firmly anchored in data in a cross-disciplinary setting, collaborating closely with highly enthusiastic experts. What do you bring to the table? As a person, you are outgoing and love being part of interdisciplinary projects and solutions. You are eager to learn and quick to understand the complexity of high-tech dialogues and solutions. Furthermore, you have the drive, enthusiasm and technical skills to take lead when facing the client in data and insights related matters. Through this, you strive to help and inspire the client to grow their business by combining data insights, performance analytics, and data engineering. It's an advantage, if you have agency experience and marketing domain knowledge, but it's not a requirement. In addition, you have: Experience in a senior/lead data analyst role related to data, BI, analytics or reporting solutions Hands-on experience working with SQL, databases, ETL and reporting Experience with report and dashboard development in Power BI/Tableau or similar tools and storytelling Experience with database and data model design for business intelligence and analytics solutions is an advantage but not a requirement Experience with Google Insights/Google Analytics is an advantage Experience of Marketing automation and CRM life stages Experience leading a team Great communication skills in English. A leader in personalized customer experiences VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A global network We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. When you click "Submit Application" your information is sent to VML MAP. To learn more about how we process your personal data when you apply for a role with us, how you can update your information, or have your information removed, please read our Privacy Policy . California residents should read our California Recruitment Privacy Notice . Have you worked for a WPP Agency in the past 10 years? If you are a current WPP employee, what brand are you affiliated with? Are you currently authorized to work in the country where this job is located? In the future will you require employer sponsorship to work where this job is located? Please select As part of our recruitment process, we kindly request that you provide us with two written references. Can you please confirm if you have any that you can provide? If you already have your references, please feel free to upload them here. Dropbox Google Drive (File types: pdf, doc, docx, txt, rtf)
May 19, 2024
Full time
Are your analytical and data modelling skills in point? Can you identify, build, and apply data models to support marketing insights? Would you like an exciting job with plenty of opportunity to grow? Then you might be the Senior Data Insights Consultant we are looking for! What will your day look like? As our new Lead Data Insights Consultant, you will join our growing Business Insights team. Here, you will provide your data skills and business knowledge to support our clients in making data-driven decisions to improve their digital communication. This entails designing and specifying data solutions and data integrations for various campaign platforms. More specifically, your tasks will include: Identifying and designing value-adding insights solutions, leveraging data to optimize communication strategies; Interpreting business requests and clarifying data requirements Storytelling through compelling dashboard/report layouts and polished PowerPoint presentations to illustrate findings. Enhance collaboration and communication methods by actively partnering with the Client Services team and directly with clients, as necessary, to develop and implement effective strategies and tactics. Take a lead role in engaging with both internal and external stakeholders, initiating dialogues and identifying any deficiencies in data and reporting processes. Ensure the successful implementation of segmentation strategies, advocate for data-driven methodologies such as A/B testing, and demonstrate the business impact through key performance indicators that are rooted in data analysis. Assisting and advising on data models and scoping of new projects Providing answers and insights to business-related questions via automated reporting solutions as well as ad-hoc data analyses Collaborating with highly skilled specialists including Account Managers, Architects, Developers, Creatives, Strategists, Data Scientists and Marketing Operation experts to service our clients coherently Promoting a data-driven agenda in a digital marketing context. Who are you going to work with? You will join a team of hands-on Data Analysts, Data Scientists, Consultants, and Data Engineers who are passionate about bringing value and knowledge from data. We are all about unlocking insights from data through analytics and making that insight applicable in 1:1 data-driven communication and CRM. Your work will always be firmly anchored in data in a cross-disciplinary setting, collaborating closely with highly enthusiastic experts. What do you bring to the table? As a person, you are outgoing and love being part of interdisciplinary projects and solutions. You are eager to learn and quick to understand the complexity of high-tech dialogues and solutions. Furthermore, you have the drive, enthusiasm and technical skills to take lead when facing the client in data and insights related matters. Through this, you strive to help and inspire the client to grow their business by combining data insights, performance analytics, and data engineering. It's an advantage, if you have agency experience and marketing domain knowledge, but it's not a requirement. In addition, you have: Experience in a senior/lead data analyst role related to data, BI, analytics or reporting solutions Hands-on experience working with SQL, databases, ETL and reporting Experience with report and dashboard development in Power BI/Tableau or similar tools and storytelling Experience with database and data model design for business intelligence and analytics solutions is an advantage but not a requirement Experience with Google Insights/Google Analytics is an advantage Experience of Marketing automation and CRM life stages Experience leading a team Great communication skills in English. A leader in personalized customer experiences VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities. A global network We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization-creators, doers, innovators, makers, and thinkers-who drive not just marketing, but meaningful experiences that resonate in every action and interaction. When you click "Submit Application" your information is sent to VML MAP. To learn more about how we process your personal data when you apply for a role with us, how you can update your information, or have your information removed, please read our Privacy Policy . California residents should read our California Recruitment Privacy Notice . Have you worked for a WPP Agency in the past 10 years? If you are a current WPP employee, what brand are you affiliated with? Are you currently authorized to work in the country where this job is located? In the future will you require employer sponsorship to work where this job is located? Please select As part of our recruitment process, we kindly request that you provide us with two written references. Can you please confirm if you have any that you can provide? If you already have your references, please feel free to upload them here. Dropbox Google Drive (File types: pdf, doc, docx, txt, rtf)
We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
May 19, 2024
Full time
We have a great opportunity for an Assistant Site Manager to join our team within Vistry Cotswolds, at our site in Gloucester. As our Assistant Site Manager, you will help with the day-to-day delivery of site-based project or remedial work. You will assist in the control and delivery of construction projects to meet customer specifications (safety, quality, time, etc.) such that all risk, specification, and project objectives are met in full. You will assist and when required, deputise for the Site Manager to effectively motivate, support, and manage the site-based team to ensure that the required health, safety and environmental performance standards are achieved. To achieve the programme and quality requirements. To promote the importance of customer relationships to the site-based team to include directly employed and sub-contracted staff. Complete all relevant paperwork as required. Let's cut to the chase, what's in it for you Competitive basic salary and annual bonus Company car, car allowance or travel allowance Agile working possible (dependent on role) Up to 33 days annual leave plus bank holidays Private Healthcare Enhanced maternity, paternity and adoption leave Competitive contributory pension scheme Life assurance - 4 x your annual salary Share incentive schemes Employee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and Quality CSCS Card Valid SMSTS Certificate Experience working on new build projects Experience in the management of Health and Safety Desirable NVQ Level 3-4 BTEC diploma in Building Construction or similar Valid Scaffold Inspection certificate Valid LOLER certificate Qualified to the required CIOB Grade applicable at the time in accordance with group policy Good working knowledge of Microsoft Word, Excel, Power Project and Asta Team plan Valid First Aid at Work Certificate Managing all aspects of the build process Up to date knowledge of Health and Safety obligations and building legislation More about the Assistant Site Manager role In conjunction with the Area Build Director and Site Manager, assist with the preparation of the master build programme and review and revise in line with budget requirements. Conduct regular checks to ensure construction methods and timescales are correct and take corrective action if the site is not compliant. Liaise with the utility companies to ensure the build programme requirements are met. Ensure just in time material flow to trades. Manage all staff on site to ensure adherence to the waste policy. Arrange/attend meetings on site with the sub-contractors on a weekly basis. Agree and manage the equipment, plant, staffing and sub-contract requirements for the site. Conduct/attend fortnightly meetings with trades on site to promote communication, standards and objectives. Respond to all queries from trades and action accordingly. Discuss site presentation at sub-contractor adjudication and site meetings. Maintain the highest standard of site presentation at all times. Meet with the Sales Team Leader weekly to discuss site presentation and progress and ensure that all actions are completed within agreed timescales. Ensure compliance with the Company's health and safety and environmental policies and procedures. Maintain all statutory records on a daily/weekly basis as required. Ensure that all staff, sub-contractors and visitors to the site are appropriately inducted. Assist the Site Manager in ensuring traffic management and site strategy plans are in place and reviewed. as required. Follow Company guidelines in relation to accident and incident reporting procedures. In the absence of the Site Manager assess the site prior to the start of the working day responding to any emergencies and addressing any areas of risk. Regularly walk all areas of the site to observe general standards of health and safety and take remedial action. as appropriate. Ensure all trades are using the appropriate personal protective equipment. Attend health and safety and other training courses are required by the Company. In the absence of the Site Manager, ensure the site is secure at the end of each day. Ensure the forklift checklist is completed on a weekly basis and that all sub-contractor plant is roadworthy. Include health and safety and environment on the agenda for all site team meetings. Keep the health and safety compendium up to date at all times. In the absence of the Site Manager accompany health and safety advisors during site visits and undertake remedial action as appropriate. Assist the Site Manager in reviewing and actioning risk assessments and method statements for all operations. Deliver quality inductions to all sub-contractors on site to ensure the required quality standards are me. Action items raised by the Area Build Director, Site Manager, Sales or Customer Care. Participate in daily talks with the team to prioritise workloads. Ensure that all materials are checked for damage and that they meet the required quality standards. Ensure sub-contractors adhere to the protection guidelines as stated in the trade specification. In conjunction with the Site Manager, complete PPQA checklists accurately and return to the regional office on a weekly basis. Thoroughly inspect and snag each plot prior to each key stage inspection carried out by the NHBC. Ensure all site staff are trained in and comply with the Customer Journey and the Company's customer service commitments. Ensure all plots have a customer care pass before obtaining CML prior to legal completion. Carry out service visits in accordance with the Customer Journey. Carry out pre-occupation checks on all properties prior to handover. Deliver home demonstrations to customers in their own home, ensuring that all instructions and warranties in relation to appliances and heating systems are available. Communicate customer satisfaction surveys to all site-based staff and ensure points raised are acted on. Arrange and attend effective site-based meetings with the Sales Team Leader and that the required information is available to enable the Sales Team Leader to update the customers. Action remedial items raised at home demonstrations. Ensure that all plots to be handed over have adequate and appropriate access, parking, street lighting and signage. Manage the recruitment and induction of new employees in line with Company best practice guide. Conduct half yearly and annual appraisals with staff and liaise with Group HR to address development needs. Meet with your team members to discuss their progress on a regular, but not less that quarterly basis. Manage disciplinary and grievance situations in line with Company policy with assistance from Group HR. Manage and report all absences in accordance with Company policy. Monitor the performance and effectiveness of direct reports. Train, develop and coach direct reports. Ensure that employees are not discriminated against or harassed or bullied at any time. Finally, let's tell you a bit more about us We're Vistry Group, the UK's leading provider of affordable mixed-tenure homes. Our core values of integrity, caring, and quality shape all we do; our partnership-led approach helps us build sustainable communities where they're needed most. You're probably familiar with our unmatched portfolio of brands: Linden Homes, Bovis Homes and Countryside Homes. We also have Vistry Works, our timber frame manufacturing operation, and Vistry Services, our support functions. Together, we build more than homes, so there's nowhere better to build your career. We're proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. Join us in making Vistry. Benefits Agile Working Offers a flexible way of working. Annual Leave Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days. Pension with Legal & General Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available. Volunteer Days With 2 paid volunteer days a year, you can give back to communities and charities.
Halcyon Health & Social Care
Gloucester, Gloucestershire
Hours: Monday-Friday 9am-5pm Halcyon Health and Social Care is proud to represent our client, a leading children s service, who due to growth of a brand-new service are requiring an experienced Registered Manager. With a rating of good with the CQC, this provider is motivated to achieve their outstanding and want someone who can drive that goal. Providing care for children with Learning disabilities, autism and Emotional behaviour disorder (EBD) Role and Responsibilities: As the Registered Manager for the Ofsted Children's Service, you'll play a pivotal role in leading a dedicated team to provide exceptional care within the parameters of Ofsted regulations. Your leadership will be crucial in ensuring the well-being and development of the children under your care, adhering to the highest standards outlined by Ofsted frameworks. Collaborating closely with your team and external stakeholders, you'll tailor support services to meet the unique needs of each child, driving continuous improvement and excellence. You'll be part of a team of four Registered Managers, working full-time (40 hours per week) based in the office but expected to make regular home visits. 'On-call' duties are required. Managing a staff team of 25, which is expected to grow next year, you'll be supported by a deputy manager and senior support workers. Join us to make a difference in children's lives and grow professionally. Apply now! Key Requirements: Minimum 3 years care experience Diploma/NVQ level 5 in Leadership and Management or willing to work towards one At least 2 years experience within a Children's Care setting Managerial experience in Health and Social care specifically
May 19, 2024
Full time
Hours: Monday-Friday 9am-5pm Halcyon Health and Social Care is proud to represent our client, a leading children s service, who due to growth of a brand-new service are requiring an experienced Registered Manager. With a rating of good with the CQC, this provider is motivated to achieve their outstanding and want someone who can drive that goal. Providing care for children with Learning disabilities, autism and Emotional behaviour disorder (EBD) Role and Responsibilities: As the Registered Manager for the Ofsted Children's Service, you'll play a pivotal role in leading a dedicated team to provide exceptional care within the parameters of Ofsted regulations. Your leadership will be crucial in ensuring the well-being and development of the children under your care, adhering to the highest standards outlined by Ofsted frameworks. Collaborating closely with your team and external stakeholders, you'll tailor support services to meet the unique needs of each child, driving continuous improvement and excellence. You'll be part of a team of four Registered Managers, working full-time (40 hours per week) based in the office but expected to make regular home visits. 'On-call' duties are required. Managing a staff team of 25, which is expected to grow next year, you'll be supported by a deputy manager and senior support workers. Join us to make a difference in children's lives and grow professionally. Apply now! Key Requirements: Minimum 3 years care experience Diploma/NVQ level 5 in Leadership and Management or willing to work towards one At least 2 years experience within a Children's Care setting Managerial experience in Health and Social care specifically
Berneslai Homes have various exciting opportunities for Tenants First Administration Officer to join their team based in Barnsley with the ability to work agilely. You will be working on a full-time, permanent basis , and in return, you will receive a competitive salary of £24,294 - £25,979 per annum. About Us: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay?Curious?to make sure we get things right. The Tenants First Administration Officer?role: We're looking for an Administration Officer to join our Tenants First service! As part of this role, you'll provide a comprehensive administrative support service, enabling your Tenants First colleagues to perform their duties in the most effective way possible. Our Tenants First service provides specialist support to some of our most vulnerable tenants, who often have multiple and complex needs. Key duties and responsibilities of our Tenants First Administration Officer: Undertake the day-to-day administration of the service, and provide financial, typing, and general administrative support to colleagues within the service, including producing reports in various formats. Organise and assist in the delivery of all interventions on behalf of the team, preparing intervention packs for keyworkers and ensuring the teams 'Toolkit' is up to date. Input data for all new support referrals for caseloads into Northgate and Microsoft Excel, monitor waiting lists and report findings to Tenants First Team Leader Provide telephone support and general day-to-day administration of our furnished tenancy scheme to tenants and to staff? Maintain and monitor information and data on all tenants with a furnished tenancy, ensuring that all furniture replacements, furniture packs and removal of furniture from a home is carried out in accordance with policies and procedures Organise, attend, and take minutes of panel meetings, and other meetings as deemed appropriate by the Service Manager Design and create high quality visual material for presentation purposes. Prepare performance monitoring information on a monthly, quarterly, and yearly basis to the Service Manager for all KPI's What we're looking for in our Tenants First Administration Officer: HNC / NVQ Level 4 in a relevant field (i.e. administration/business etc), or equivalent qualification or relevant experience of working with children, young people, and families in a business support role. Ability to motivate self to contribute to a positive, improvement focused working environment. Demonstrate a positive, flexible approach to team working. Ability to use own initiative, and work in a fast-paced environment. Experience of working with software applications including Microsoft office and bespoke databases to be able to produce data monitoring and financial information. Ability to travel as necessary to meet the needs of the post. Able to work flexible hours to meet the needs of the service. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Tenants First Administration Officer , please click 'apply' today. We would love to hear from you!
May 19, 2024
Full time
Berneslai Homes have various exciting opportunities for Tenants First Administration Officer to join their team based in Barnsley with the ability to work agilely. You will be working on a full-time, permanent basis , and in return, you will receive a competitive salary of £24,294 - £25,979 per annum. About Us: At Berneslai Homes, we strive to be an ambitious, forward-thinking social housing provider and employer. Working for us offers you a chance to play a real part in improving homes and communities throughout Barnsley. Managing around 18,000 homes on behalf of Barnsley Council, our '3 Cs' values are at the heart of all we do here - we promise to always put the?Customer first, have a?Can do?attitude to make change happen, and stay?Curious?to make sure we get things right. The Tenants First Administration Officer?role: We're looking for an Administration Officer to join our Tenants First service! As part of this role, you'll provide a comprehensive administrative support service, enabling your Tenants First colleagues to perform their duties in the most effective way possible. Our Tenants First service provides specialist support to some of our most vulnerable tenants, who often have multiple and complex needs. Key duties and responsibilities of our Tenants First Administration Officer: Undertake the day-to-day administration of the service, and provide financial, typing, and general administrative support to colleagues within the service, including producing reports in various formats. Organise and assist in the delivery of all interventions on behalf of the team, preparing intervention packs for keyworkers and ensuring the teams 'Toolkit' is up to date. Input data for all new support referrals for caseloads into Northgate and Microsoft Excel, monitor waiting lists and report findings to Tenants First Team Leader Provide telephone support and general day-to-day administration of our furnished tenancy scheme to tenants and to staff? Maintain and monitor information and data on all tenants with a furnished tenancy, ensuring that all furniture replacements, furniture packs and removal of furniture from a home is carried out in accordance with policies and procedures Organise, attend, and take minutes of panel meetings, and other meetings as deemed appropriate by the Service Manager Design and create high quality visual material for presentation purposes. Prepare performance monitoring information on a monthly, quarterly, and yearly basis to the Service Manager for all KPI's What we're looking for in our Tenants First Administration Officer: HNC / NVQ Level 4 in a relevant field (i.e. administration/business etc), or equivalent qualification or relevant experience of working with children, young people, and families in a business support role. Ability to motivate self to contribute to a positive, improvement focused working environment. Demonstrate a positive, flexible approach to team working. Ability to use own initiative, and work in a fast-paced environment. Experience of working with software applications including Microsoft office and bespoke databases to be able to produce data monitoring and financial information. Ability to travel as necessary to meet the needs of the post. Able to work flexible hours to meet the needs of the service. What you might be asking is, why work for us? We are proud to put our people first! By joining Berneslai Homes, you will have access to a wide range of employee benefits including: Agile Working Packages Excellent Pension Scheme Discounted Gym Membership Health & Wellbeing Checks Fantastic Training and Development Opportunities Berneslai Homes values diversity in its workforce and encourages applications from all sectors of the community. If you feel that you have the skills and experience required to become our Tenants First Administration Officer , please click 'apply' today. We would love to hear from you!
We are looking for a dynamic communicator who has a passionate about shaping company culture and ensuring every employee feels connected to our business, our vision and our values. Have you a knack for story telling and a deep understanding of how to make complex concepts relatable and accessible to employees across a business, using a wide range of media that just hits that sweet spot? Can you be flexible, creative and able to navigate fast paced change, whilst collaborating and communicating effectively with all stakeholders? If the above sounds like you then we here at Buzz Bingo are looking for an experienced Internal Communications Manager to join our team on a full-time, permanent basis. We are offering a competitive salary of up to £50,00 plus a range of competitive benefits. Responsibilities: Create an effective internal communications strategy that keeps our people connected, engaged and excited about our business and journey ahead. Tactical delivery of our strategy through developing and managing internal communication plans, that support our company goals and initiatives, aligned to our values and are relatable and meaningful to all Colleagues across the business. Work collaboratively with our Marketing Team to ensure internal communication messages are consistent with external communication messages. Manage the internal communication response to crisis situations which affect business perception and reputation, working closely with Brand & Communications team so internal and external communications work together. Create engaging content for various internal communication channels, including emails, newsletters, intranet, communication and social media platforms. Liaise with department heads and stakeholders to gather information, plan and coordinate communications and ensure alignment of messaging. Be an active member of key projects to devise and deliver communication plans which ensures Colleagues are connected to what is happening. Manage and maintain our communications platform, ensuring it is up-to-date, user-friendly, and reflective of the company values and culture. Monitor and analyse internal communication metrics to measure effectiveness and make recommendations for improvement. Provide guidance and support to leadership teams in delivering effective communication to employees. Act as a liaison between different departments to facilitate cross-functional communication and collaboration. Stay up-to-date with industry trends and best practices in internal communications to continuously improve strategies and tactics. Handle sensitive or confidential information with discretion and professionalism. Plan and execute employee engagement initiatives, such as town hall meetings, regional gatherings and celebration events. Experience and Skills: Proven internal communications experience within a large organisation, with a track record of connecting employees to business strategy. Track record of developing digital frameworks, implementing and managing digital communication channels. Exceptional writing and story telling skills, with the ability to distill complex information in to clear and engaging messages. Good change management experience. Event management experience. Ability to collaborate effectively with cross-functional teams and build relationships at all levels of the organisation. Ability to challenge stakeholders, whilst maintaining effective relationships. Strong strategic thinking and problem-solving abilities with a desire to deliver communications plans to fruition. Experience developing CSR/ESG communication strategies. Bingo and leisure/retail experience is beneficial in this role. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension If you feel you meet the requirements and have the desired skills, please apply and we look forward to hearing from you!
May 19, 2024
Full time
We are looking for a dynamic communicator who has a passionate about shaping company culture and ensuring every employee feels connected to our business, our vision and our values. Have you a knack for story telling and a deep understanding of how to make complex concepts relatable and accessible to employees across a business, using a wide range of media that just hits that sweet spot? Can you be flexible, creative and able to navigate fast paced change, whilst collaborating and communicating effectively with all stakeholders? If the above sounds like you then we here at Buzz Bingo are looking for an experienced Internal Communications Manager to join our team on a full-time, permanent basis. We are offering a competitive salary of up to £50,00 plus a range of competitive benefits. Responsibilities: Create an effective internal communications strategy that keeps our people connected, engaged and excited about our business and journey ahead. Tactical delivery of our strategy through developing and managing internal communication plans, that support our company goals and initiatives, aligned to our values and are relatable and meaningful to all Colleagues across the business. Work collaboratively with our Marketing Team to ensure internal communication messages are consistent with external communication messages. Manage the internal communication response to crisis situations which affect business perception and reputation, working closely with Brand & Communications team so internal and external communications work together. Create engaging content for various internal communication channels, including emails, newsletters, intranet, communication and social media platforms. Liaise with department heads and stakeholders to gather information, plan and coordinate communications and ensure alignment of messaging. Be an active member of key projects to devise and deliver communication plans which ensures Colleagues are connected to what is happening. Manage and maintain our communications platform, ensuring it is up-to-date, user-friendly, and reflective of the company values and culture. Monitor and analyse internal communication metrics to measure effectiveness and make recommendations for improvement. Provide guidance and support to leadership teams in delivering effective communication to employees. Act as a liaison between different departments to facilitate cross-functional communication and collaboration. Stay up-to-date with industry trends and best practices in internal communications to continuously improve strategies and tactics. Handle sensitive or confidential information with discretion and professionalism. Plan and execute employee engagement initiatives, such as town hall meetings, regional gatherings and celebration events. Experience and Skills: Proven internal communications experience within a large organisation, with a track record of connecting employees to business strategy. Track record of developing digital frameworks, implementing and managing digital communication channels. Exceptional writing and story telling skills, with the ability to distill complex information in to clear and engaging messages. Good change management experience. Event management experience. Ability to collaborate effectively with cross-functional teams and build relationships at all levels of the organisation. Ability to challenge stakeholders, whilst maintaining effective relationships. Strong strategic thinking and problem-solving abilities with a desire to deliver communications plans to fruition. Experience developing CSR/ESG communication strategies. Bingo and leisure/retail experience is beneficial in this role. Hit the Jackpot with Our Benefits In return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package. We ll help you build your skills and career as you work with us in a business that never stands still. That means you ll have access to: a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships Buzz Learning, our digital learning platform with access to 100s of online courses Access to Trained Mental Health Advocates for advice on your mental wellbeing Staff discount 50% off bingo tickets, food & soft drinks Pension If you feel you meet the requirements and have the desired skills, please apply and we look forward to hearing from you!
Halcyon Health & Social Care
Gloucester, Gloucestershire
Halcyon HSC are working exclusively with an independently run care provider that specialises in support for adults and young people with autism, learning disabilities and mental health issues. This is an exciting opportunity to join a young, dynamic, and growing care provider with an excellent reputation for providing a fresh and new outlook within the health care sector. Our client is a supported living provider who holds a CQC registration (currently rated OUTSTANDING) with immediate plans to expand in and around the Gloucester area. We are looking for an experienced, hands-on registered manager to drive the business forward into its next phase of growth. If you take pride in exceptional service and care and have the passion and motivation to make a difference each day, then we would love to discuss the opportunity further. What our client is offering in return: Competitive Salary: £48,000+ pa depending on experience. Development and career progression opportunities 33 days annual leave plus 8 bank holidays Generous NEST pension scheme Annual Performance Related Bonus Scheme Staff Appreciation Days Long service awards Monday to Friday working pattern. Friendly welcoming team with an open-door management style What we are looking for in our Registered Manager: You must have experience in this role and be able to demonstrate a track record of successfully achieving a good CQC rating and taking an active leadership role. Can confidently manage a service from a compliance and operational standpoint, as well as working with referrers and managing tenders and frameworks. Work in partnership with individuals to create bespoke support packages. Equivalent Level 5 Diploma in Leadership for Health Social Care and Children and Young People's Services following the Adult Services or Adult Residential Services pathway.
May 19, 2024
Full time
Halcyon HSC are working exclusively with an independently run care provider that specialises in support for adults and young people with autism, learning disabilities and mental health issues. This is an exciting opportunity to join a young, dynamic, and growing care provider with an excellent reputation for providing a fresh and new outlook within the health care sector. Our client is a supported living provider who holds a CQC registration (currently rated OUTSTANDING) with immediate plans to expand in and around the Gloucester area. We are looking for an experienced, hands-on registered manager to drive the business forward into its next phase of growth. If you take pride in exceptional service and care and have the passion and motivation to make a difference each day, then we would love to discuss the opportunity further. What our client is offering in return: Competitive Salary: £48,000+ pa depending on experience. Development and career progression opportunities 33 days annual leave plus 8 bank holidays Generous NEST pension scheme Annual Performance Related Bonus Scheme Staff Appreciation Days Long service awards Monday to Friday working pattern. Friendly welcoming team with an open-door management style What we are looking for in our Registered Manager: You must have experience in this role and be able to demonstrate a track record of successfully achieving a good CQC rating and taking an active leadership role. Can confidently manage a service from a compliance and operational standpoint, as well as working with referrers and managing tenders and frameworks. Work in partnership with individuals to create bespoke support packages. Equivalent Level 5 Diploma in Leadership for Health Social Care and Children and Young People's Services following the Adult Services or Adult Residential Services pathway.
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 19, 2024
Full time
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
Call Centre Manager Suits Me Limited Office based, Manchester City Centre M3 2LF £35,500 per year + opportunity to earn good bonus. Benefits: 6 weeks paid holiday + bank holidays, performance bonus, company pension scheme. Exciting opportunities for career growth and advancement within the company. Job Type: full-time, permanent We are seeking an experienced and dynamic Call Centre Manager to join our team in Manchester City Centre. As a Call Centre Manager, you will be responsible for overseeing a team of inbound customer service representatives, ensuring the highest level of customer satisfaction while achieving company goals. Key Responsibilities: Manage the day-to-day operations of the call centre, including managing rotas, handling escalated customer calls, and ensuring smooth operations. Manage, motivate and inspire team members to consistently meet and exceed performance targets and KPIs. Lead the recruitment process for new team members, conducting interviews and selecting candidates who align with our company values and culture. Conduct regular performance appraisals and provide constructive feedback to team members to support their professional development. Handle disciplinary matters when necessary, ensuring fair and consistent enforcement of company policies and procedures. Collaborate with other departments to streamline processes and improve overall efficiency and customer satisfaction. Maintain a positive and inclusive work environment that fosters teamwork, creativity, and continuous improvement. About you: Proven experience in a call centre management role, preferably within a fast-paced environment. Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals. Excellent communication and interpersonal skills, with the ability to effectively interact with team members and customers at all levels. Ability to handle escalated customer issues with empathy and professionalism, ensuring satisfactory resolution. Solid understanding of call centre operations and best practices, including workforce management and performance metrics. Experience in staff recruitment, training, and development. Proficiency in Microsoft Office Suite and call centre software applications. About Suits Me: Suits Me is an ethical and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are an award-winning alternative banking solution with financial inclusion and equality of opportunity sitting at the heart of the business. Suits Me operates within both B2B and B2C sectors in the UK and is currently working towards European expansion. For our account holders, we offer an alternative to traditional bank accounts with a contactless Mastercard, a full range of features and cashback rewards. For businesses, Suits Me offers a payment solution providing the UK's only specialised client portal allowing recruiters and employers to open accounts for their employees and candidates within minutes. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your CV and cover letter detailing your relevant experience and why you are the ideal candidate for this position.
May 18, 2024
Full time
Call Centre Manager Suits Me Limited Office based, Manchester City Centre M3 2LF £35,500 per year + opportunity to earn good bonus. Benefits: 6 weeks paid holiday + bank holidays, performance bonus, company pension scheme. Exciting opportunities for career growth and advancement within the company. Job Type: full-time, permanent We are seeking an experienced and dynamic Call Centre Manager to join our team in Manchester City Centre. As a Call Centre Manager, you will be responsible for overseeing a team of inbound customer service representatives, ensuring the highest level of customer satisfaction while achieving company goals. Key Responsibilities: Manage the day-to-day operations of the call centre, including managing rotas, handling escalated customer calls, and ensuring smooth operations. Manage, motivate and inspire team members to consistently meet and exceed performance targets and KPIs. Lead the recruitment process for new team members, conducting interviews and selecting candidates who align with our company values and culture. Conduct regular performance appraisals and provide constructive feedback to team members to support their professional development. Handle disciplinary matters when necessary, ensuring fair and consistent enforcement of company policies and procedures. Collaborate with other departments to streamline processes and improve overall efficiency and customer satisfaction. Maintain a positive and inclusive work environment that fosters teamwork, creativity, and continuous improvement. About you: Proven experience in a call centre management role, preferably within a fast-paced environment. Strong leadership skills with the ability to inspire and motivate a team towards achieving common goals. Excellent communication and interpersonal skills, with the ability to effectively interact with team members and customers at all levels. Ability to handle escalated customer issues with empathy and professionalism, ensuring satisfactory resolution. Solid understanding of call centre operations and best practices, including workforce management and performance metrics. Experience in staff recruitment, training, and development. Proficiency in Microsoft Office Suite and call centre software applications. About Suits Me: Suits Me is an ethical and cutting edge fintech business based in a rural setting near Knutsford, Cheshire. We are an award-winning alternative banking solution with financial inclusion and equality of opportunity sitting at the heart of the business. Suits Me operates within both B2B and B2C sectors in the UK and is currently working towards European expansion. For our account holders, we offer an alternative to traditional bank accounts with a contactless Mastercard, a full range of features and cashback rewards. For businesses, Suits Me offers a payment solution providing the UK's only specialised client portal allowing recruiters and employers to open accounts for their employees and candidates within minutes. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we want to hear from you! Please submit your CV and cover letter detailing your relevant experience and why you are the ideal candidate for this position.
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
May 18, 2024
Full time
Purpose of the Job: To complete social care assessments and undertake casework of residents in the community and other care settings. To commission care services according to assessment outcomes and eligibility in relation to the Care Act. To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management. Main Responsibilities: To carry out home visits and consult with service users, carers, and relevant agencies and professionals. To alert the Registered Care Manager to any safeguarding concerns. To ensure assessments and support plans are carried out in a person-centered and outcome-focused way. To advise on the use of personal budgets and direct payments. Where appropriate, to assist customers to maximise their independence. To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user. To make any necessary arrangements for the implementation of changes in service provision. To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies. To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies. To maintain accurate case records and to prepare any required reports. To maintain accurate statistical data and the Department's computerized information system. To work within and contribute to the development of departmental and team procedures and policies. To participate in regular supervision and the Appraisal process and attend training as required. Attend and participate in relevant staff and service meetings. In all of the above to undertake practice in an anti-discriminatory and anti oppressive manner. Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group. To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law. Duties And Responsibilities Objectives To ensure that agreed quality assurance initiatives are implemented within the home. Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users. To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team. To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times. To manage the effective use of resources and maintain high levels of occupancy. To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services. To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care. Leadership To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment. To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions. To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool. To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies. To develop a culture of continuous quality improvement using the framework of clinical governance. To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week. To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times. Take responsibility and accountability for the delivery of professional, competent and high-quality care. To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period. To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy. To ensure complaints and suggestions are positively actioned and dealt with correctly. To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year. To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's. Quality Assurance Systems. Care Practice To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation. Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned. To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met. To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary. To ensure the Service is compliant with DoLS legislation. To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs. To ensure the Service Users receive a pleasant nutritional diet. To ensure an active named nurse and key worker key worker system for all the Service Users. To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities. To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers. To conduct a pre-admission assessment for all potential Service Users. To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs. Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional. General Management To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time. To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times. To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users. Ensure that all annual leave requests are coordinated to prevent disruption in the Service. To control sickness absence by always conducting back-to-work interviews and correctly applying company policy. To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met. To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice. To participate in the recruitment, selection, and retention of staff. To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service. Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed. To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security. To ensure the security and confidentially of records and information relating to the service. Ensure that staff hours are recorded and sent to payroll on time. . click apply for full job details
Origin - Great homes, positive people and strong communities An inspiring past and a bright future A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Fire Risk Assessor As a fire risk assessor, you will be part of the fire team and assist in the effective management of fire safety across our business to reduce overall fire risk to our people, the business and ensure legislation requirements are met. You will be an essential part of driving fire safety culture across the business and supporting the team through our competency framework. You will assist in the implementation of our fire risk management system, which will include supporting the business and your main function will be conducting fire risk assessments across our housing portfolio. What you'll do You will Ensure development to meet the new competency requirements for fire risk assessors and Origin Housing competency framework. Ensuring fire risk assessments are completed and are suitable and sufficient and all KPIs are adhered too. Adhere to Origin Housing fire safety procedures and Fire Risk Management system and ensure this is promoted across the business. Deliver and /or arrange for fire safety training across the business to relevant staff and support managers to identify training needs for relevant staff members Assist on the operational delivery of the fire assessment programme, ensuring the fire risk assessments are delivered on time and to the appropriate standard. Provide technical support and advice across the business. What you'll need We're looking for someone who: is a member of the Institution of Fire Engineers (minimum GIFireE) or Institute Fire Safety Managers (minimum AIFSM) or equivalent and/or holds or is working towards Level 4 Diploma in Fire Safety or equivalent (minimum level 3 qualification and recognised course in fire risk assessment) holds a member of Fire Risk Assessment professional registration, or third-party certification, of the individual fire risk assessors. Professional bodies operate registers of persons deemed to be competent to carry out fire risk assessments (IFE, IFSM, IFPO and Warrington). has up to date knowledge of fire safety and other legislation relevant to the role. can demonstrate a full understanding of the fire sector federation approved code of practice for fire risk assessors and competency requirements for industry. has knowledge of active and passive fire protection systems can workin small teams of fire professionals. Our Values Our core values are at the heart of how we work Take the lead Create energy Build trust Be generous Stay grounded Remember the little things We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working. A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave Competitive salary of between £54,585pa and £63,204pa dependant on experience 2 additional 'giving something back' volunteer days A pension scheme with contributions up to 8% of your salary Family leave, compassionate leave and enhanced maternity pay Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians Interest free loans to help spread the cost of a season ticket or another big purchase Annual staff conference, team away days and annual team meal allowance Access to Perk Box for fantastic savings on everyday purchases and much more Free employee assistance programme Opportunities to join staff network groups Refer a friend bonus We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Fire Risk Assessor outlined above. Closing date for applications: 19 May 2024 Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.
May 18, 2024
Full time
Origin - Great homes, positive people and strong communities An inspiring past and a bright future A home is the essential foundation for a good quality of life, so what we do every day really matters to the wellbeing of our communities. Here at Origin, we trace our roots back 100 years, building and managing high quality homes as well as providing support services and housing for those who are most vulnerable in London and Hertfordshire. We work to provide safe, decent affordable homes and support for individuals and communities. Focused on our residents, our driving ambition is to provide services that make people's lives easier, and homes and communities they can be proud to live in. We are 'not for profit' and reinvest all our surpluses back into our varied and vibrant neighbourhoods. The role - Fire Risk Assessor As a fire risk assessor, you will be part of the fire team and assist in the effective management of fire safety across our business to reduce overall fire risk to our people, the business and ensure legislation requirements are met. You will be an essential part of driving fire safety culture across the business and supporting the team through our competency framework. You will assist in the implementation of our fire risk management system, which will include supporting the business and your main function will be conducting fire risk assessments across our housing portfolio. What you'll do You will Ensure development to meet the new competency requirements for fire risk assessors and Origin Housing competency framework. Ensuring fire risk assessments are completed and are suitable and sufficient and all KPIs are adhered too. Adhere to Origin Housing fire safety procedures and Fire Risk Management system and ensure this is promoted across the business. Deliver and /or arrange for fire safety training across the business to relevant staff and support managers to identify training needs for relevant staff members Assist on the operational delivery of the fire assessment programme, ensuring the fire risk assessments are delivered on time and to the appropriate standard. Provide technical support and advice across the business. What you'll need We're looking for someone who: is a member of the Institution of Fire Engineers (minimum GIFireE) or Institute Fire Safety Managers (minimum AIFSM) or equivalent and/or holds or is working towards Level 4 Diploma in Fire Safety or equivalent (minimum level 3 qualification and recognised course in fire risk assessment) holds a member of Fire Risk Assessment professional registration, or third-party certification, of the individual fire risk assessors. Professional bodies operate registers of persons deemed to be competent to carry out fire risk assessments (IFE, IFSM, IFPO and Warrington). has up to date knowledge of fire safety and other legislation relevant to the role. can demonstrate a full understanding of the fire sector federation approved code of practice for fire risk assessors and competency requirements for industry. has knowledge of active and passive fire protection systems can workin small teams of fire professionals. Our Values Our core values are at the heart of how we work Take the lead Create energy Build trust Be generous Stay grounded Remember the little things We're committed to the wellbeing of our people and in creating an environment that promotes diversity, equity, inclusion and belonging. Our benefits to you Origin's ways of working make it easier for you to balance work and home life. You will benefit from flexible working which offers you the opportunity to work from where you are most effective, with the technology and equipment you need, as well as access to flexible space for collaborative working. A generous 25-day holiday allowance plus bank holidays, that increases with time, with the opportunity to buy and sell leave Competitive salary of between £54,585pa and £63,204pa dependant on experience 2 additional 'giving something back' volunteer days A pension scheme with contributions up to 8% of your salary Family leave, compassionate leave and enhanced maternity pay Simply Health cash plan providing money back when you spend on health appointments including physiotherapy, dental and opticians Interest free loans to help spread the cost of a season ticket or another big purchase Annual staff conference, team away days and annual team meal allowance Access to Perk Box for fantastic savings on everyday purchases and much more Free employee assistance programme Opportunities to join staff network groups Refer a friend bonus We're also committed to ensuring that our people have access to an excellent range of learning and development opportunities including our induction programme, course sponsorship, leadership development, mentoring and talent schemes along with professional membership if it's a requirement to your role. Tell us your story We are looking forward to learning about you. Please help us get to know you by sending your latest CV and covering letter detailing how your skills and experience meet the job description for Fire Risk Assessor outlined above. Closing date for applications: 19 May 2024 Please note that suitable candidates will be invited to interview throughout the application window and therefore the vacancy may close at short notice. However, all candidates will be advised of the outcome of their application and therefore interested candidates are encouraged to apply at their earliest convenience.
Micheldever have an exciting opportunity for a proactive HR Business Partner with experience of operating at both a strategic and operational level, to drive improved people metrics and deliver people plans to improve business performance. You will partner with key stakeholders to support with delivery of the business and people agenda, as well as supporting with day to day HR activities such as ER casework and recruitment. Location: working remotely, will require multi-site travel across the South of the UK, with occasional visits to our head office near Winchester Must have: Full UK driving licence Salary: up to £50K DOE, 5% bonus, car or car allowance £485 pm Benefits: Staff Discount, Retails Vouchers, Life Insurance, Pension (see full list below) About the role Build effective relationships with key stakeholders, partnering with the regional leadership team Produce and analyse Management Information (MI) to identify trends and areas of focus, supporting with the development and delivery of strategies to improve metrics Provide day to day leadership and guidance on business and people related matters Work with the HR Service Team, provide coaching and support with ER cases Develop and deliver plans to improve Employee Engagement Support the performance review, annual pay review and bonus processes Lead on Succession Planning and organisational change activity Ensure all policies, procedures and employment contracts are legally compliant and aligned to business requirements Ensure consistent application of policy and procedures across the organisation Work with L&D to develop and deliver training to managers Work closely with recruitment to support on business-critical positions Ensure a consistent and excellent onboarding experience for new employees About You CIPD qualified HR Business Partnering experience at a strategic level is essential to this role A sound up to date knowledge of UK employment legislation Experience with and comfortable working in a fast-paced environment with a strong focus on accuracy and attention to detail. A persuasive communicator with strong interpersonal skills are essential with the ability to build effective working relationships, influencing, guiding, supporting and coaching Experience in the management of complex ER cases Experience of working in the Retail sector would be advantageous Operationally focused with the ability to think strategically A persuasive person who is able to constructively challenge, support, guide and influence Why join Micheldever? Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees, companywide. To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across 1 central distribution and 13 warehouse operations nationwide. Protyre is the UKs fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS). What we offer: We are committed to developing individuals who demonstrate the ambition and drive to develop within our business. Benefits include employee discounts on servicing, MOT and tyres. Finder's fee, Life Insurance, Pension, a great variety of Retail vouchers, Staff Rates, Eye Care Vouchers, Buy/Sell Holiday option, Flu Jab, Employee Assistant Program, Long Service Recognition, Enhance Maternity and Paternity payments, Cycle to Work, Charity Match.
May 18, 2024
Full time
Micheldever have an exciting opportunity for a proactive HR Business Partner with experience of operating at both a strategic and operational level, to drive improved people metrics and deliver people plans to improve business performance. You will partner with key stakeholders to support with delivery of the business and people agenda, as well as supporting with day to day HR activities such as ER casework and recruitment. Location: working remotely, will require multi-site travel across the South of the UK, with occasional visits to our head office near Winchester Must have: Full UK driving licence Salary: up to £50K DOE, 5% bonus, car or car allowance £485 pm Benefits: Staff Discount, Retails Vouchers, Life Insurance, Pension (see full list below) About the role Build effective relationships with key stakeholders, partnering with the regional leadership team Produce and analyse Management Information (MI) to identify trends and areas of focus, supporting with the development and delivery of strategies to improve metrics Provide day to day leadership and guidance on business and people related matters Work with the HR Service Team, provide coaching and support with ER cases Develop and deliver plans to improve Employee Engagement Support the performance review, annual pay review and bonus processes Lead on Succession Planning and organisational change activity Ensure all policies, procedures and employment contracts are legally compliant and aligned to business requirements Ensure consistent application of policy and procedures across the organisation Work with L&D to develop and deliver training to managers Work closely with recruitment to support on business-critical positions Ensure a consistent and excellent onboarding experience for new employees About You CIPD qualified HR Business Partnering experience at a strategic level is essential to this role A sound up to date knowledge of UK employment legislation Experience with and comfortable working in a fast-paced environment with a strong focus on accuracy and attention to detail. A persuasive communicator with strong interpersonal skills are essential with the ability to build effective working relationships, influencing, guiding, supporting and coaching Experience in the management of complex ER cases Experience of working in the Retail sector would be advantageous Operationally focused with the ability to think strategically A persuasive person who is able to constructively challenge, support, guide and influence Why join Micheldever? Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide, (20 percent of the total UK market) and employing approximately 2100 employees, companywide. To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across 1 central distribution and 13 warehouse operations nationwide. Protyre is the UKs fastest growing supplier and fitter of tyres and automotive services, fitting over 1 million tyres every year through our fast-fit centres. We offer a wide variety of careers from Administrative to Mechanical, Digital to Financial and many other exciting roles within the motor industry. Protyre is the retail branch of The Micheldever Group. Micheldever Tyre Services (MTS). What we offer: We are committed to developing individuals who demonstrate the ambition and drive to develop within our business. Benefits include employee discounts on servicing, MOT and tyres. Finder's fee, Life Insurance, Pension, a great variety of Retail vouchers, Staff Rates, Eye Care Vouchers, Buy/Sell Holiday option, Flu Jab, Employee Assistant Program, Long Service Recognition, Enhance Maternity and Paternity payments, Cycle to Work, Charity Match.
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .
May 18, 2024
Full time
Job Description Yieldify is on a mission to use technology & science to advance the human connection between brands & their customers. Yieldify is a fast-growing leader in website personalization with over 1,000 customers worldwide. Top consumer brands like Qantas, Adidas, Lacoste, L'Oréal and The North Face rely on Yieldify's platform and services to make personalized ecommerce experiences easy, scalable and profitable. We do this by combining our end-to-end service and proprietary technology with deep industry expertise to deliver significant onsite conversion and revenue impact. In January 2023, Yieldify was acquired by Epsilon (part of the Publicis Group). The Yieldify platform will now increase performance and benefits over time as it is integrated with Epsilon's industry-leading CORE ID. As part of this new era for Yieldify, we are growing our teams to address our core markets in North America, Europe, Australia and Southeast Asia. Yieldify needs talented people who want a career-making opportunity, are performance-driven, and thrive in a dynamic culture of openness, collaboration and innovation. We are looking for a Client Services Manager to join our awesome team in London! As a Client Services Manager at Yieldify, you'll work across a key portfolio of brands developing strategies and recommendations for your clients websites that achieve core e-commerce goals and objectives. You will work closely with your clients to understand their needs and prioritise strategies that drive revenue, engagement and stickiness. This is a quota carrying role where your success is based on both retaining and expanding existing contract values across your client portfolio. Key responsibilities include: Own the e-commerce strategy, campaign execution and data insights for your client portfolio. Collaborate with UX designers and technical account managers to ensure quality and timeliness of campaign builds. Respond to client requests in a timely and effective manner Manage the client renewal process from commercial negotiation to contract finalisation with support of your manager, the NA Director of Services. Identify and manage commercial execution of expansion opportunities within your portfolio. Prepare and present monthly performance reviews for individual clients to report on key performance metrics and recommendations for future strategies to enhance ROI Collaborate with other departments globally, such as product development and data analytics, to ensure that e-commerce strategies are aligned with the overall business strategy. We're looking for someone with: 5+ years of client management experience across e-commerce or Martech. A strong understanding of digital marketing, e-commerce, and marketing technology. Proven success managing a portfolio and evidence of prioritising client requests and relationships. Ambition and drive to grow existing client contracts through partner site expansion and product upsells. An analytical mind who can dive deep into data, identify patterns and generate insights for the benefit of our customers. Excellent communication and presentation skills. You keep people engaged and have a strong ability to 'read the room' to know what you should say or show next to clients. Additional Information Epsilon always puts people first. Everything we do is done as a team, with integrity and accountability. We focus on what works and what's right, not what's easy and accepted. When you're one of us, you run with the best. You're part of a company with industry-leading technology, with the opportunity to work on projects for some of the world's biggest brands. Our people have the talent, tools and passion to do epic things together-for our clients, for consumers and for our community. Great People Deserve Great Benefits We know that we have some of the brightest and most talented employees in the world, and we believe in rewarding them accordingly. If you work here, expect competitive compensation, a great benefits package and endless opportunities to advance your career. We offer hybrid working opportunities, with our office space located in the Iconic Television Centre, White City. As part of our dedication to enhance our inclusive and diverse workforce, Epsilon is committed to equal access to opportunity for people without regard to race, age, sex, disability, neurodiversity, sexual orientation, gender identity, pregnancy and maternity, marriage and civil partnership or religion or belief. We are committed to providing reasonable adjustments for candidates in our application process. REF230371NCompany Description When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC: Life at Epsilon: DE&I: CSR: We've quadrupled our European business in the last three years, been acquired by Publicis Groupe for US$4.4 billion , and signed many of the world's well-known brands to our growing roster of European clients - who you'll be working with directly. We are disrupting traditional marketing and advertising technology industries, combining the two by harnessing our wealth of consumer insight, online behaviours and data to deliver personalised advertising to more than 200 million individuals. Our entire business focusses on giving our clients a way to truly measure the value we generate. In an industry that is often associated with false promises and ambiguity, we pride ourselves on honesty, transparency and accountability .