Domis Construction have an exciting opportunity for a Front of House Supervisor to join their Domis Eat team. Location: Head Office, Wigan Salary: Competitive Job Type: Full - time, Permanent (42.5 hours PW) About Us: Domis Construction is one of Manchester's largest growing construction companies, we have a passion for quality within our construction projects, and this follows through in the preparation and service of the food we serve to our customers. Front of House Supervisor - The Role: We currently have an exciting opportunity for a front of house supervisor to join one of Manchester's biggest contractors in our catering facility Domis Eat in our new flagship head office location in Wigan. As the front of house supervisor, you will be required to provide and maintain an efficient service under all areas of your control, following company values, policies and procedures. You will be directly reporting to the chef manager and operations manager discussing orders, standards, stock control etc with them to keep a communicative relationship and to solve any issues and or concerns that may arise. Working approximately 42.5 hours per week between 6am and 3pm Monday - Friday with occasional Saturday mornings and special events providing a breakfast and lunch service with an exceptional hospitality offer. Front of House Supervisor - Key Responsibilities: - To ensure the provision of food and beverages to the highest standard including hospitality for meeting and events - To comply with all Company policies and regulations in respect of health, safety and environmental management at work and to ensure the highest standards of kitchen practice and hygiene - Ensure all food is presented to the required standards - Ensure all front of house is presented to the highest standards including cleanliness of all areas - Ensure deli bar, confectionary stands, drinks fridges and hot food displays are all stocked correctly ensuring good stock rotation and great visual attraction - Liaise with the chef manager with orders and assist with the receipt and storage of deliveries - Maintain the smooth running of the contract at all times - Support and work with the chef manager at all times - Provide an exceptional service and attitude towards customers and visitors Front of House Supervisor - You: - Must have the right to work in the UK - Have previous supervisory experience in a B&I setting ideally with hospitality experience - Be passionate about providing fantastic food and service and be able to work effectively within a team - Possess excellent customer service skills - Up to date with current food trends to help ensure that our food offer is innovative, imaginative & nutritious - Have excellent communication and interpersonal skills - Must be computer literate and comfortable with Word and Excel - Possess Team leadership qualities which you can demonstrate as well as having knowledge of Health & Safety requirements (Food Safety Level 3 is desirable) Front of House Supervisor - Benefits: - All of our Team Members receive free meals and refreshments on duty - Free access to on-site gym facility - Free on site car parking - Access to rewards through Bright HR - Company pension To submit your application for this exciting Front of House Supervisor opportunity, please click 'Apply' now.
May 01, 2024
Full time
Domis Construction have an exciting opportunity for a Front of House Supervisor to join their Domis Eat team. Location: Head Office, Wigan Salary: Competitive Job Type: Full - time, Permanent (42.5 hours PW) About Us: Domis Construction is one of Manchester's largest growing construction companies, we have a passion for quality within our construction projects, and this follows through in the preparation and service of the food we serve to our customers. Front of House Supervisor - The Role: We currently have an exciting opportunity for a front of house supervisor to join one of Manchester's biggest contractors in our catering facility Domis Eat in our new flagship head office location in Wigan. As the front of house supervisor, you will be required to provide and maintain an efficient service under all areas of your control, following company values, policies and procedures. You will be directly reporting to the chef manager and operations manager discussing orders, standards, stock control etc with them to keep a communicative relationship and to solve any issues and or concerns that may arise. Working approximately 42.5 hours per week between 6am and 3pm Monday - Friday with occasional Saturday mornings and special events providing a breakfast and lunch service with an exceptional hospitality offer. Front of House Supervisor - Key Responsibilities: - To ensure the provision of food and beverages to the highest standard including hospitality for meeting and events - To comply with all Company policies and regulations in respect of health, safety and environmental management at work and to ensure the highest standards of kitchen practice and hygiene - Ensure all food is presented to the required standards - Ensure all front of house is presented to the highest standards including cleanliness of all areas - Ensure deli bar, confectionary stands, drinks fridges and hot food displays are all stocked correctly ensuring good stock rotation and great visual attraction - Liaise with the chef manager with orders and assist with the receipt and storage of deliveries - Maintain the smooth running of the contract at all times - Support and work with the chef manager at all times - Provide an exceptional service and attitude towards customers and visitors Front of House Supervisor - You: - Must have the right to work in the UK - Have previous supervisory experience in a B&I setting ideally with hospitality experience - Be passionate about providing fantastic food and service and be able to work effectively within a team - Possess excellent customer service skills - Up to date with current food trends to help ensure that our food offer is innovative, imaginative & nutritious - Have excellent communication and interpersonal skills - Must be computer literate and comfortable with Word and Excel - Possess Team leadership qualities which you can demonstrate as well as having knowledge of Health & Safety requirements (Food Safety Level 3 is desirable) Front of House Supervisor - Benefits: - All of our Team Members receive free meals and refreshments on duty - Free access to on-site gym facility - Free on site car parking - Access to rewards through Bright HR - Company pension To submit your application for this exciting Front of House Supervisor opportunity, please click 'Apply' now.
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
May 01, 2024
Full time
Job Title - IT Operations Analyst Sector - Finance Salary - 25,000 - 30,000 Location - Central London This position entails providing comprehensive support to the business' end users for their daily IT needs, encompassing telecoms, networking, and server support. As an integral part of a team you report directly to the Head of IT. Your responsibilities will involve the continual monitoring and upkeep of computer systems and applications, as well as the installation and configuration of such systems. You will diagnose hardware and software issues and provide solutions, either through remote assistance or in-person support. Additionally, you will generate documentation and contribute to the enhancement of collaborative online databases. Ensuring the smooth operation and maintenance of IT systems falls within your purview, encompassing proactive monitoring, routine checks, bug resolution, and application deployment in alignment with project requirements and user requests, serving as both first and second-line support. Role requirements: Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role Hands-on experience with Windows/Linux/Mac OS environments Working knowledge of office automation products and computer peripherals, like printers and scanners Knowledge of network security practices and anti-virus programs Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills Ability to sustain a high level of drive, enthusiasm and a positive attitude when coping with pressure at work Able to work in a cooperative, respectful manner with colleagues and clients including when under deadlines Good communicator with a customer-oriented attitude Excellent attention to detail and someone who will look to improve processes where relevant Degree or training in Computer Science or a related subject is highly desirable Key Responsibilities: Provide comprehensive desktop support, encompassing telecoms and network services. Oversee telecom systems, including Etrali, Avaya, Audionet, Cybertec, IPC. Address and resolve user issues efficiently through the ticketing system. Ensure clarity during application and peripheral installations for users. Employ targeted questioning to diagnose problems and implement effective solutions. Deliver clear, step-by-step instructions to users for problem resolution. Conduct troubleshooting for remote sites with precision. Persistently test alternative pathways until issues are successfully resolved. Customize desktop applications to suit user requirements. Maintain detailed logs of technical issues and their solutions. Escalate unresolved issues to the appropriate level within the support team. Follow up with users to confirm the functionality of their systems post-resolution. Report user feedback and suggest potential product enhancements or improvements. Assist in the creation of technical documentation and manuals to enhance user understanding. If this role spikes your interest, apply now! My client is actively interviewing so please apply to be considered for interview. In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
The Company An expanding, global business with headquarters in Buckinghamshire, are looking for an Project Coordinator to join their busy team in Gogarbank, Edinburgh. An exciting opportunity to join a thriving business who keep going from strength to strength and are a well respected competitor in the market. The Role Working within a busy projects team, this role is pivotal to the successful support operation that they have in place, ensuring a first class service is delivered at all times to uphold their impeccable reputation. Daily responsibilities include, but are not limited to: Handling incoming communications from clients. React efficiently and pro-actively to clients support needs, logging all information onto the online system. Understand, build and monitor project progress. Assist operations, organise and budget to ensure projects are on course for completion without any further cost implications. Liaise with suppliers, vendors and subcontractors to ensure long lasting relationships are up-kept. Order any stock that may be needed for each project. Understand and create invoices. Ensure all admin is accurate and systems/notes updated accordingly. About You We are looking for someone who ideally has experience within a similar function, but if not, you must be able to come in and learn quickly 'on the job', whilst already possessing strong Excel skills. Key attributes/skills desire: Intermediate to Advanced Excel skills. Strong communicator and able to liaise with people of all levels. Accurate and an eye for detail. Ability to multi task and prioritise workload. Enjoys a busy role that is heavily data focussed. Strong team player and happy to help out others when required. The Package Salary: £25,000 - £30,000pa DOE. 25 days holiday + bank holiday. Private medical and dental insurance. Company ownership scheme. If this sounds like the perfect job for you, apply online now!
May 01, 2024
Full time
The Company An expanding, global business with headquarters in Buckinghamshire, are looking for an Project Coordinator to join their busy team in Gogarbank, Edinburgh. An exciting opportunity to join a thriving business who keep going from strength to strength and are a well respected competitor in the market. The Role Working within a busy projects team, this role is pivotal to the successful support operation that they have in place, ensuring a first class service is delivered at all times to uphold their impeccable reputation. Daily responsibilities include, but are not limited to: Handling incoming communications from clients. React efficiently and pro-actively to clients support needs, logging all information onto the online system. Understand, build and monitor project progress. Assist operations, organise and budget to ensure projects are on course for completion without any further cost implications. Liaise with suppliers, vendors and subcontractors to ensure long lasting relationships are up-kept. Order any stock that may be needed for each project. Understand and create invoices. Ensure all admin is accurate and systems/notes updated accordingly. About You We are looking for someone who ideally has experience within a similar function, but if not, you must be able to come in and learn quickly 'on the job', whilst already possessing strong Excel skills. Key attributes/skills desire: Intermediate to Advanced Excel skills. Strong communicator and able to liaise with people of all levels. Accurate and an eye for detail. Ability to multi task and prioritise workload. Enjoys a busy role that is heavily data focussed. Strong team player and happy to help out others when required. The Package Salary: £25,000 - £30,000pa DOE. 25 days holiday + bank holiday. Private medical and dental insurance. Company ownership scheme. If this sounds like the perfect job for you, apply online now!
An exciting opportunity to join our Cross Border Tenant Advisory Team as our Team Administrator/Coordinator. Role Overview : This is a pivotal role for a highly organised, diligent team coordinator with confidence communicating to a wide network in EMEA and globally via phone and also using the full suite of Microsoft tools. The ideal candidate will be used to working in a fast paced environment, have excellent attention to detail and a strong administration/secretarial background. The candidate must be able to take initiative and build a rapport with clients and the team. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative. The successful candidate must be computer literate to a high standard as well as possess very strong presentation and numeracy skills.The ideal candidate would be comfortable working both in a team and independently if the team are travelling/attending meetings. They should also be able to demonstrate the importance of dealing with clients and providing excellent customer service. Team Overview : The Cross Border Tenant Advisory EMEA team are currently recruiting for a coordinator. The role will involve working closely with the team in London to support of brokers to help manage the day to day business development activities, organisation and marketing. Key Responsibilities : Full administrative support to the team - excellent skills on Microsoft suite of tools. Tasks are broad including updating and/or producing schedules, spreadsheets, presentations, reports including collation), pitches and correspondence. Coordinating team activities and holding the team accountable to varied tasks. Working closely with the Head of CBTA, helping with diary management, arranging meetings, travel and expenses as well as team administration including bi-annual reporting. Daily contact with European network of Tenant Rep brokers and support of business development (BD) pursuits. Support in the collation of pitch materials and an interest in presentation design to support team BD efforts. Management of BD collateral and tracking tools (CRM system management and client trackers) to ensure team is operating efficiently in a fast paced environment. Experience with Salesforce is a benefit. Support in team marketing activities. Liaising with internal stakeholders within the wider marketing and communications teams in Savills. Assist in maintaining department systems and distribution lists. Managing team marketing details, including producing and loading to websites. The ideal candidate would be used to working in a fast paced environment and having to work with a team who spend time travelling/attending meetings and therefore are sometimes out of the office. Client orientated, able to demonstrate the importance of dealing with clients and providing excellent customer service. Key Skills : Highly organised with excellent time management - strong administrative and secretarial background. The ability to manage multiple tasks simultaneously and to meet deadlines. Detail orientated Highly IT literate with a strong proficiency in Word, Excel and PowerPoint, (InDesign experience an advantage) Confident communicator, relationship orientated with the ability to build rapport Self-starter with independence in an entrepreneurial environment Confidence in up-management and management of team activities Uses initiative to offer creative problem solving solutions to support team operations. Event planning Administrative skillset Multi-tasker Experience managing CRM tools (salesforce) is preferable Adaptable, relationship orientated with ability to form relationships with both internal and external clients. Pro-active / takes ownership of responsibilities Apply Now ! Savills employee offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
May 01, 2024
Full time
An exciting opportunity to join our Cross Border Tenant Advisory Team as our Team Administrator/Coordinator. Role Overview : This is a pivotal role for a highly organised, diligent team coordinator with confidence communicating to a wide network in EMEA and globally via phone and also using the full suite of Microsoft tools. The ideal candidate will be used to working in a fast paced environment, have excellent attention to detail and a strong administration/secretarial background. The candidate must be able to take initiative and build a rapport with clients and the team. A self-motivated individual, they will also be able to demonstrate reliability, flexibility and initiative. The successful candidate must be computer literate to a high standard as well as possess very strong presentation and numeracy skills.The ideal candidate would be comfortable working both in a team and independently if the team are travelling/attending meetings. They should also be able to demonstrate the importance of dealing with clients and providing excellent customer service. Team Overview : The Cross Border Tenant Advisory EMEA team are currently recruiting for a coordinator. The role will involve working closely with the team in London to support of brokers to help manage the day to day business development activities, organisation and marketing. Key Responsibilities : Full administrative support to the team - excellent skills on Microsoft suite of tools. Tasks are broad including updating and/or producing schedules, spreadsheets, presentations, reports including collation), pitches and correspondence. Coordinating team activities and holding the team accountable to varied tasks. Working closely with the Head of CBTA, helping with diary management, arranging meetings, travel and expenses as well as team administration including bi-annual reporting. Daily contact with European network of Tenant Rep brokers and support of business development (BD) pursuits. Support in the collation of pitch materials and an interest in presentation design to support team BD efforts. Management of BD collateral and tracking tools (CRM system management and client trackers) to ensure team is operating efficiently in a fast paced environment. Experience with Salesforce is a benefit. Support in team marketing activities. Liaising with internal stakeholders within the wider marketing and communications teams in Savills. Assist in maintaining department systems and distribution lists. Managing team marketing details, including producing and loading to websites. The ideal candidate would be used to working in a fast paced environment and having to work with a team who spend time travelling/attending meetings and therefore are sometimes out of the office. Client orientated, able to demonstrate the importance of dealing with clients and providing excellent customer service. Key Skills : Highly organised with excellent time management - strong administrative and secretarial background. The ability to manage multiple tasks simultaneously and to meet deadlines. Detail orientated Highly IT literate with a strong proficiency in Word, Excel and PowerPoint, (InDesign experience an advantage) Confident communicator, relationship orientated with the ability to build rapport Self-starter with independence in an entrepreneurial environment Confidence in up-management and management of team activities Uses initiative to offer creative problem solving solutions to support team operations. Event planning Administrative skillset Multi-tasker Experience managing CRM tools (salesforce) is preferable Adaptable, relationship orientated with ability to form relationships with both internal and external clients. Pro-active / takes ownership of responsibilities Apply Now ! Savills employee offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Summary Starting from £14.00 per hour - This isn't clocking in and clocking out. This is helping us run like clockwork. Contracted hours: 30 to 40 hours Internally this role will be called Shift Manager Our Shift Managers keep our stores running like clockwork. From motivating the team and delegating tasks, to rolling up their sleeves and getting stuck in, our Shift Managers help us to maintain our high standards every day. They support our Store Managers and Deputy Store Managers and take full responsibility for the shop floor when running a shift. You will help satisfy customers and be the crucial difference in ensuring your store meets its targets. It's fast paced, and can be tough, but you'll see the rewards from putting in the hard work. Join us and be part of an internationally-recognised growing brand. Choose us to progress your career and we'll give you the responsibility to prove yourself as a leader. Find out more below and apply for a career a Lidl less ordinary. Once your application has been reviewed if it matches to the requirements of the role someone from the recruitment team will get in touch to chat about your application. The process will include a telephone interview and face-to-face selection event. We look forward to receiving your application. What you'll do Lead and motivate your team, in accordance with our Leadership and Company Principles Create an environment where your colleagues can do their best work Delegate tasks and solve problems swiftly Lead your store in the absence of the Store Manager and Deputy Store Manager, taking responsibility for day-to-day operations including the monitoring of store figures Keep on top of freshness, inventory and stock management, and cash processes to ensure shifts run smoothly Keep everything tidy and clean, on the shop floor and behind the scenes Ensuring and providing excellent customer service throughout the store What you'll need Experience of leading a sizable team to achieve targets in a fast-paced environment The ability to effectively delegate tasks and motivate a team A customer-focused manner, remaining level-headed in any situation Willingness to work as a key part of the store team, completing daily tasks on every shift A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're delighted to offer a competitive hourly rate, with 30-35 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
May 01, 2024
Full time
Summary Starting from £14.00 per hour - This isn't clocking in and clocking out. This is helping us run like clockwork. Contracted hours: 30 to 40 hours Internally this role will be called Shift Manager Our Shift Managers keep our stores running like clockwork. From motivating the team and delegating tasks, to rolling up their sleeves and getting stuck in, our Shift Managers help us to maintain our high standards every day. They support our Store Managers and Deputy Store Managers and take full responsibility for the shop floor when running a shift. You will help satisfy customers and be the crucial difference in ensuring your store meets its targets. It's fast paced, and can be tough, but you'll see the rewards from putting in the hard work. Join us and be part of an internationally-recognised growing brand. Choose us to progress your career and we'll give you the responsibility to prove yourself as a leader. Find out more below and apply for a career a Lidl less ordinary. Once your application has been reviewed if it matches to the requirements of the role someone from the recruitment team will get in touch to chat about your application. The process will include a telephone interview and face-to-face selection event. We look forward to receiving your application. What you'll do Lead and motivate your team, in accordance with our Leadership and Company Principles Create an environment where your colleagues can do their best work Delegate tasks and solve problems swiftly Lead your store in the absence of the Store Manager and Deputy Store Manager, taking responsibility for day-to-day operations including the monitoring of store figures Keep on top of freshness, inventory and stock management, and cash processes to ensure shifts run smoothly Keep everything tidy and clean, on the shop floor and behind the scenes Ensuring and providing excellent customer service throughout the store What you'll need Experience of leading a sizable team to achieve targets in a fast-paced environment The ability to effectively delegate tasks and motivate a team A customer-focused manner, remaining level-headed in any situation Willingness to work as a key part of the store team, completing daily tasks on every shift A responsible approach and excellent communication skills so you can provide your colleagues with feedback to help develop themselves and the store What you'll receive This isn't getting by. This is getting what you deserve. We're proud to have a culture and salary structure that promotes both the equality of opportunity, and pay. Working at Lidl is rewarding, in every sense, because we give you the training to succeed in your role and plenty of opportunities to progress your career here. We're delighted to offer a competitive hourly rate, with 30-35 days' holiday per year (pro rata). Save for your future with our pension scheme or save today with a 10% in-store discount, plus extra discounts on days out, cinema tickets and much more. Please note your employment is conditional upon the Company's receipt of satisfactory references and if requested by the Company, a satisfactory Disclosure and Barring Service check. Disclaimer: due to the high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams can manage application levels while maintaining a positive candidate experience. Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
THE OPPORTUNITY: My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation. The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat. The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to. THE ROLE & YOUR RESPONSIBILITIES: Leading and managing the delivery of all operations across the Client Support first and second line teamsDriving performance and efficiency in a fast paced and dynamic environmentCreating and implementing relevant performance strategies to drive desired outputsEnsuring delivery of a consistent and seamless customer experienceManaging multiple team leader level direct reportsDriving initiatives to continually improve service qualityEnsuring delivery of all qualitative and quantitative contact and service SLAs and KPIsUtilising systems (including contact management and telephony) to improve performance and enhance the customer experienceMaintaining strong and silo free relationships with other departmentsOverseeing regular resource planning and participating in recruitment activityEstablishing and implementing training programmes to up-skill our staff and increase the focus on the customerActively promoting our core values, ethics and cultureEnsuring the department fulfils its legal obligations and is compliant to Data Protection Act, The Pensions Regulator and Financial Conduct AuthorityPromoting a culture of continuous improvement and behaviours to create an empowered, positive and engaged workforce who put the customer at the heart of everything they do EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Experience within a senior leadership role within a 100+ seat contact centre environmentYou will come from a customer centric industry and have a proven track record in leading a highly motivated teamProven track record and success in leading teams within a customer centric operationYou will be a contact centre/call centre expert with hands on day to day management experienceDemonstrable knowledge of contact centre KPIs and SLAsProven ability to improve service standards and customer experience evidenced by improvement in NPS and CSAT scoresHighly organised and able to objectively prioritise own and others workAbility to be self-directed and productive without supervisionAbility and experience in the management and development of staff and team leadersVery strong written and verbal communication skillsAdept at understanding, analysing and utilising contact centre data and MIExperience with and knowledge of contact centre technologies Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
May 01, 2024
Full time
THE OPPORTUNITY: My client is currently looking to recruit for a Head of Contact Centre based in Leicestershire; this is a senior role in a rapidly expanding organisation. The Head of Contact Centre will manage the delivery of the support services we provide to customers across a range of contact channels including voice, e-mail and web-chat. The successful candidate will be adept in managing all aspects of a Contact Centre operation and will be responsible for, but not limited to. THE ROLE & YOUR RESPONSIBILITIES: Leading and managing the delivery of all operations across the Client Support first and second line teamsDriving performance and efficiency in a fast paced and dynamic environmentCreating and implementing relevant performance strategies to drive desired outputsEnsuring delivery of a consistent and seamless customer experienceManaging multiple team leader level direct reportsDriving initiatives to continually improve service qualityEnsuring delivery of all qualitative and quantitative contact and service SLAs and KPIsUtilising systems (including contact management and telephony) to improve performance and enhance the customer experienceMaintaining strong and silo free relationships with other departmentsOverseeing regular resource planning and participating in recruitment activityEstablishing and implementing training programmes to up-skill our staff and increase the focus on the customerActively promoting our core values, ethics and cultureEnsuring the department fulfils its legal obligations and is compliant to Data Protection Act, The Pensions Regulator and Financial Conduct AuthorityPromoting a culture of continuous improvement and behaviours to create an empowered, positive and engaged workforce who put the customer at the heart of everything they do EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Experience within a senior leadership role within a 100+ seat contact centre environmentYou will come from a customer centric industry and have a proven track record in leading a highly motivated teamProven track record and success in leading teams within a customer centric operationYou will be a contact centre/call centre expert with hands on day to day management experienceDemonstrable knowledge of contact centre KPIs and SLAsProven ability to improve service standards and customer experience evidenced by improvement in NPS and CSAT scoresHighly organised and able to objectively prioritise own and others workAbility to be self-directed and productive without supervisionAbility and experience in the management and development of staff and team leadersVery strong written and verbal communication skillsAdept at understanding, analysing and utilising contact centre data and MIExperience with and knowledge of contact centre technologies Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.
Location - Bolton. Salary - upto 30k Our client provides a wide range of support services within the digital display sector across the UK. They currently employ around 20 people and have been established 20 years. Due to their continued expansion they are seeking an operations administrator to work from their head office based in Bolton. They carry out installations, on site maintenance (warranty, non warranty, reactive and scheduled), event support and display manufacturing. Role Reporting to the Project Manager, you will be responsible for: Data entry and processing on bespoke software platforms. Providing daily support to the project team as directed by management. Managing project documentation and contracts Various administrative duties surrounding projects Handling project budget and using time management skills to help the team stay on track Mandatory requirements, skills and experience: Excellent IT skills and computer literacy. Experienced in the use of Word and Excel (PC) or Pages and Numbers (Mac). Effective communicator with a confident telephone manner. Ability to learn new processes and systems. Flexibility and adaptability towards changing priorities and client demands. Positive approach to challenging situations. Able to and comfortable with working within a small team. Strong organisational and time management skills. Worked within a role that requires attention to detail and data accuracy. Excellent numeracy. Hold a current UK driving Licence. Desirable (but not essential) requirements, skills and experience: Background in customer service or support. Experience in a technical or IT administrative role. Worked for an employer that carries out installation or maintenance activities. Some knowledge of Health and Safety documentation such as RAMS. If you are interested apply now!
May 01, 2024
Full time
Location - Bolton. Salary - upto 30k Our client provides a wide range of support services within the digital display sector across the UK. They currently employ around 20 people and have been established 20 years. Due to their continued expansion they are seeking an operations administrator to work from their head office based in Bolton. They carry out installations, on site maintenance (warranty, non warranty, reactive and scheduled), event support and display manufacturing. Role Reporting to the Project Manager, you will be responsible for: Data entry and processing on bespoke software platforms. Providing daily support to the project team as directed by management. Managing project documentation and contracts Various administrative duties surrounding projects Handling project budget and using time management skills to help the team stay on track Mandatory requirements, skills and experience: Excellent IT skills and computer literacy. Experienced in the use of Word and Excel (PC) or Pages and Numbers (Mac). Effective communicator with a confident telephone manner. Ability to learn new processes and systems. Flexibility and adaptability towards changing priorities and client demands. Positive approach to challenging situations. Able to and comfortable with working within a small team. Strong organisational and time management skills. Worked within a role that requires attention to detail and data accuracy. Excellent numeracy. Hold a current UK driving Licence. Desirable (but not essential) requirements, skills and experience: Background in customer service or support. Experience in a technical or IT administrative role. Worked for an employer that carries out installation or maintenance activities. Some knowledge of Health and Safety documentation such as RAMS. If you are interested apply now!
Digital Education School Support Role at Easy4u - Class Technology Solutions Introduction: In today's digital era, schools are on the quest for dependable partners to unlock the world of digital education. This is where we as Easy4u come into play. Our mission is to give every pupil and student easy and affordable access to digital education. We have a long pedigree of over 700 schools to more than 300,000 students and pupils in the Netherlands and Belgium and the UK. As our company continues to grow, we are looking for a new team member to enhance our Support department. Job Description: The role of School Support involves two main areas, encompassing responsibilities from both Sales and Operations. You will be the vital link between our Sales and Operations departments, assisting in their improvement to ensure that our schools have an ever-improving experience. Your Responsibilities Include: Being the point of contact for Schools and Colleges with inquiries. Onboarding school staff on our Easy4u platform and ensuring a positive relationship with our partnering onsite school staff throughout the school year Coordinating delivery schedules in consultation with our account managers and operations team. Updating and maintaining our Easy4u platform. Managing administrative duties in various online platforms, including our CRM system and Microsoft Office tools. Effectively conveying information about Easy4u and our scheme and services to our schools (following on-the-job training). As a School Support Member at Easy4u, You Will Be: The first point of contact for schools. Part of a young, enthusiastic, and motivated team growing rapidly A key player in the company with knowledge across various departments. Based in our Easy4u Service Centre in Crawley during your training, with possibilities to work up to 3 days a week from home. What is B2B School Support? At Easy4u, we operate a dual helpdesk system. Parents and students reach out to our Customer Support team, but School Support exclusively assists educational institutions with their queries. This B2B communication requires a different kind of expertise and responsibility. In the School Support team, we encounter queries and issues that necessitate interaction with various departments like Sales or Operations. We also display a level of proactivity, thinking ahead about solutions to recurring problems and keeping all our educational institutions informed. We Believe You Are Our Ideal Candidate If You: Possess strong communication skills, both digitally and verbally. Are sociable and helpful. Excel in planning and organizing. Preferably hold a bachelor's degree or have equivalent work experience. However, motivation and enthusiasm are also highly valued. Don't Let a Lack of Experience in Any Area Discourage You: Our Easy4u team is close-knit and always ready to help each other as needed. Apply Now! Interested after reading this vacancy? We'd love to hear from you.
May 01, 2024
Full time
Digital Education School Support Role at Easy4u - Class Technology Solutions Introduction: In today's digital era, schools are on the quest for dependable partners to unlock the world of digital education. This is where we as Easy4u come into play. Our mission is to give every pupil and student easy and affordable access to digital education. We have a long pedigree of over 700 schools to more than 300,000 students and pupils in the Netherlands and Belgium and the UK. As our company continues to grow, we are looking for a new team member to enhance our Support department. Job Description: The role of School Support involves two main areas, encompassing responsibilities from both Sales and Operations. You will be the vital link between our Sales and Operations departments, assisting in their improvement to ensure that our schools have an ever-improving experience. Your Responsibilities Include: Being the point of contact for Schools and Colleges with inquiries. Onboarding school staff on our Easy4u platform and ensuring a positive relationship with our partnering onsite school staff throughout the school year Coordinating delivery schedules in consultation with our account managers and operations team. Updating and maintaining our Easy4u platform. Managing administrative duties in various online platforms, including our CRM system and Microsoft Office tools. Effectively conveying information about Easy4u and our scheme and services to our schools (following on-the-job training). As a School Support Member at Easy4u, You Will Be: The first point of contact for schools. Part of a young, enthusiastic, and motivated team growing rapidly A key player in the company with knowledge across various departments. Based in our Easy4u Service Centre in Crawley during your training, with possibilities to work up to 3 days a week from home. What is B2B School Support? At Easy4u, we operate a dual helpdesk system. Parents and students reach out to our Customer Support team, but School Support exclusively assists educational institutions with their queries. This B2B communication requires a different kind of expertise and responsibility. In the School Support team, we encounter queries and issues that necessitate interaction with various departments like Sales or Operations. We also display a level of proactivity, thinking ahead about solutions to recurring problems and keeping all our educational institutions informed. We Believe You Are Our Ideal Candidate If You: Possess strong communication skills, both digitally and verbally. Are sociable and helpful. Excel in planning and organizing. Preferably hold a bachelor's degree or have equivalent work experience. However, motivation and enthusiasm are also highly valued. Don't Let a Lack of Experience in Any Area Discourage You: Our Easy4u team is close-knit and always ready to help each other as needed. Apply Now! Interested after reading this vacancy? We'd love to hear from you.
Page Personnel Secretarial & Business Support
Bradford, Yorkshire
Contact Centre Improvement Manager £60,000 - £70,000 plus car / allowance, Bonus & Package 3 / 4 days on site Within the contact centre function working closely with Operation, CI, Planning and other support functions Responsible for improving the customer journey & outcomes Client Details Page Group are delighted to be working in partnership with an industry leader with a large contact centre operation at their Bradford Head office. This role forms part of the Senior Leadership Team and is responsible for working across the contact centre operation to drive improvement around the customer journey and customer outcomes Description Reasonable for identifying areas for positive improvement, taking from initial concept through to implementing and managing new ways of working, all focused around the customer journey Work closely with Learning & Development, Training & Coaching to ensure all on-boarding, training and coaching sessions are in line with the requirements of the operation, taking into account customer behaviours, common trends and industry challenges Work closely with MI & Planning function to ensure all data is available to interpret and understand, allowing you to present actionable changes and improvements that will improve customer satisfaction, and contact centre efficiency Support multiple work-stream all focused on the customer, varying in duration, size, scope and deliverable Direct management of 8 fte, providing them with all the tools available and knowledge to be successful in their role Work closely with the Head of Operations and Operations Managers to positively influence and drive potential changes around process and procedures, that will have a positive impact in their world Operationally focus on Contact Centre communication s via phone, email and chatbot, reviewing and identifying potential new channels based on customer requirements Create and present reports to SLT around performance, based on data available, offering solutions based on any issues you may come across Profile Experience within and understanding of a complex contact centre environment Experience driving positive change and improvements that are customer focused Extensive stakehiolder management experience Ability to manage workloads and priorotise in a fast paced environment Excellent communication skills Job Offer The role of Contact Centre Improvement Manager will join an industry leading contact centre led business at their Bradford Head Offices. The role offers a salary of £60,000 - £70,000 doe plus car / allowance, bonus & generous benefits package Please note - initial this role will be fully on site, and will move to a hybrid model offering 2 days from home
May 01, 2024
Full time
Contact Centre Improvement Manager £60,000 - £70,000 plus car / allowance, Bonus & Package 3 / 4 days on site Within the contact centre function working closely with Operation, CI, Planning and other support functions Responsible for improving the customer journey & outcomes Client Details Page Group are delighted to be working in partnership with an industry leader with a large contact centre operation at their Bradford Head office. This role forms part of the Senior Leadership Team and is responsible for working across the contact centre operation to drive improvement around the customer journey and customer outcomes Description Reasonable for identifying areas for positive improvement, taking from initial concept through to implementing and managing new ways of working, all focused around the customer journey Work closely with Learning & Development, Training & Coaching to ensure all on-boarding, training and coaching sessions are in line with the requirements of the operation, taking into account customer behaviours, common trends and industry challenges Work closely with MI & Planning function to ensure all data is available to interpret and understand, allowing you to present actionable changes and improvements that will improve customer satisfaction, and contact centre efficiency Support multiple work-stream all focused on the customer, varying in duration, size, scope and deliverable Direct management of 8 fte, providing them with all the tools available and knowledge to be successful in their role Work closely with the Head of Operations and Operations Managers to positively influence and drive potential changes around process and procedures, that will have a positive impact in their world Operationally focus on Contact Centre communication s via phone, email and chatbot, reviewing and identifying potential new channels based on customer requirements Create and present reports to SLT around performance, based on data available, offering solutions based on any issues you may come across Profile Experience within and understanding of a complex contact centre environment Experience driving positive change and improvements that are customer focused Extensive stakehiolder management experience Ability to manage workloads and priorotise in a fast paced environment Excellent communication skills Job Offer The role of Contact Centre Improvement Manager will join an industry leading contact centre led business at their Bradford Head Offices. The role offers a salary of £60,000 - £70,000 doe plus car / allowance, bonus & generous benefits package Please note - initial this role will be fully on site, and will move to a hybrid model offering 2 days from home
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
May 01, 2024
Full time
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
May 01, 2024
Full time
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
? Fantastic Opportunity for an Executive Assistant! ? Are you an experienced Executive Assistant looking for an exciting new challenge? Our client, a leading organisation headed by a dynamic CEO, is seeking a talented individual to join their team as an Executive Assistant. If you have exceptional organisational skills, excellent communication abilities, and thrive in a fast-paced environment, this is the perfect role for you! Job Title: Executive Assistant Location: Eastbourne Contract Type: Permanent ? Hours: Full Time Monday to Friday 8am - 5pm Salary: £40k - £50k dependant on experience Key Responsibilities and Accountabilities: Provide comprehensive support services, ensuring seamless communication and responsiveness. Screen and direct phone calls, as well as manage correspondence. Handle diary/calendar management, prioritise inquiries, troubleshoot conflicts, and make recommendations to ensure smooth daily operations. Coordinate scheduling and travel logistics globally. Support internal and external communications, including reviewing, evaluating, and distributing with priority. Manage a high volume of requests and projects to meet the CEO's objectives. Prepare and edit various documents, presentations, reports, and memos as required. Assist with strategic communications and other assigned projects. Organise board meetings, set agendas, and prepare meeting papers and minute-taking during meetings. Demonstrate creativity in finding efficiencies for the CEO's work processes. Troubleshoot administration issues independently. Essential Skills and Experience: Proven experience as an Executive Assistant is essential. Excellent MS Office knowledge, particularly in creating moderately complex spreadsheets and professional PowerPoint presentations. Outstanding organisational and time management abilities. Experience in working in a small team alongside two Personal Assistants. Strong verbal and written communication skills. Hands-on approach with ability to remain calm under pressure. Confidence in liaising with stakeholders at all levels. A hands-on, can-do approach to problem-solving and troubleshooting. Self-motivated and punctual with the ability to juggle multiple tasks. If you thrive in a fast-paced environment, exercise good judgement, and possess strong communication and administrative skills, we want to hear from you! Don't miss out on this exciting opportunity! If you have trouble uploading your CV, please email it to and put the job title as the subject. Note: This job advertisement does not encompass all tasks and responsibilities of the role. Other duties may be required of the successful candidate. Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
May 01, 2024
Full time
? Fantastic Opportunity for an Executive Assistant! ? Are you an experienced Executive Assistant looking for an exciting new challenge? Our client, a leading organisation headed by a dynamic CEO, is seeking a talented individual to join their team as an Executive Assistant. If you have exceptional organisational skills, excellent communication abilities, and thrive in a fast-paced environment, this is the perfect role for you! Job Title: Executive Assistant Location: Eastbourne Contract Type: Permanent ? Hours: Full Time Monday to Friday 8am - 5pm Salary: £40k - £50k dependant on experience Key Responsibilities and Accountabilities: Provide comprehensive support services, ensuring seamless communication and responsiveness. Screen and direct phone calls, as well as manage correspondence. Handle diary/calendar management, prioritise inquiries, troubleshoot conflicts, and make recommendations to ensure smooth daily operations. Coordinate scheduling and travel logistics globally. Support internal and external communications, including reviewing, evaluating, and distributing with priority. Manage a high volume of requests and projects to meet the CEO's objectives. Prepare and edit various documents, presentations, reports, and memos as required. Assist with strategic communications and other assigned projects. Organise board meetings, set agendas, and prepare meeting papers and minute-taking during meetings. Demonstrate creativity in finding efficiencies for the CEO's work processes. Troubleshoot administration issues independently. Essential Skills and Experience: Proven experience as an Executive Assistant is essential. Excellent MS Office knowledge, particularly in creating moderately complex spreadsheets and professional PowerPoint presentations. Outstanding organisational and time management abilities. Experience in working in a small team alongside two Personal Assistants. Strong verbal and written communication skills. Hands-on approach with ability to remain calm under pressure. Confidence in liaising with stakeholders at all levels. A hands-on, can-do approach to problem-solving and troubleshooting. Self-motivated and punctual with the ability to juggle multiple tasks. If you thrive in a fast-paced environment, exercise good judgement, and possess strong communication and administrative skills, we want to hear from you! Don't miss out on this exciting opportunity! If you have trouble uploading your CV, please email it to and put the job title as the subject. Note: This job advertisement does not encompass all tasks and responsibilities of the role. Other duties may be required of the successful candidate. Office Angels is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
May 01, 2024
Full time
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
Does working 4 days a week but with FULL pay sound like a dream?! T&C's apply. It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Practitioner Psychologist Location: Regional - Falkland House Schools Fife and Perth Hours: 30 hours per week, 9.00am - 5.00pm Salary: Up to £60,000 (DOE) Contract: Permanent, 52 weeks Essential: Full UK Driving Licence and access to own vehicle required We're looking for a Practitioner Psychologist with demonstrable leadership skills. This is a fantastic opportunity to support the developing clinical service and to work closely with the Clinical Locality Lead to develop the clinical provision in line with neurodiversity and intersectionality affirming therapeutic support. This is a varied role ideal for those looking for a new challenge where you can truly have an impact on shaping a service and driving transformational change. About the role We are excited to be expanding our clinical service during a time of growth for the service. We currently have an opportunity for a Practitioner Psychologist to join our Clinical Wellbeing team. The post holder will work collaboratively to deliver bespoke assessment and intervention plans for our pupils. This is an excellent opportunity to join the team as they expand their clinical provision, making a real difference and implementing a holistic, therapeutic approach. You will be responsible for holding a caseload alongside other clinicians, with the full support of our well-established and knowledgeable Clinical Team, you will also contribute to staff training, consultation, and reflective practice. Both a challenging and rewarding role, this position would suit a resilient and enthusiastic individual, with a therapeutic approach and the ability to make decisions, as well as manage their own workload. Our well-established Clinical Team support a nurturing environment where our pupils can flourish, always putting them at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and our pupils are heard, respected, and involved in decisions that affect them wherever possible. When it comes to looking after our pupils, we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for a Practitioner Psychologist who shares our vision; to build incredible futures by empowering vulnerable young people in the UK to be happy and to make their way in the world. Location: Regional - Falkland House Schools Fife and Perth Falkland House School Falkland House School Perth (falklandhouseperth.co.uk) About the Group Outcomes First Group is the largest independent provider of high-quality education and special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Our divisional brands include Acorn Education and Options Autism. For more information on the group please visit: Essential Criteria: Doctoral level degree in Psychology (Clinical, Counselling, Forensic, Educational) Registered with the HCPC and own professional body. Experience in managing multi-disciplinary teams. Experience of working with people who have an intellectual disability and/or autism with additional needs (e.g. complex trauma, mental health needs, behaviours of concern). Demonstrable ability to lead and manage strategically. Ability to work collaboratively with a range of key partners. Able to work sensitively with people and resolve conflict effectively. Evidence of continuing professional development relevant to the setting. Substantial and relevant post-qualification experience with adults. Experience of lecturing/teaching/training. Full valid UK driving licence, access to a car and ability to drive extended distances across the Locality, when required, e.g., to attend meetings. Skills in the management of data are also important as the role includes collecting and analysing data to inform various pieces of service delivery, development and project work. For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: What's in it for you? You will be working with an ambitious and driven service that's really going places, supported by an exceptional team of likeminded individuals who are keen to learn from you. This role will be key to the development of the service, working closely with the Clinical Locality Lead and Head of Clinical Operations (South). This is an opportunity to enrich the lives of the people we support and make a positive difference, in a role where you have autonomy. We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks Work 4 days, be paid for 5 T&C's apply - following successful completion of the probation period And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover And that's not all, we place the outcomes of the people in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils. All successful applicants will be subject to a fully enhanced DBS. Vacancy ID: 237965
May 01, 2024
Full time
Does working 4 days a week but with FULL pay sound like a dream?! T&C's apply. It doesn't have to be! Have a better work/life balance and come and work for Outcomes First Group! Job Title: Practitioner Psychologist Location: Regional - Falkland House Schools Fife and Perth Hours: 30 hours per week, 9.00am - 5.00pm Salary: Up to £60,000 (DOE) Contract: Permanent, 52 weeks Essential: Full UK Driving Licence and access to own vehicle required We're looking for a Practitioner Psychologist with demonstrable leadership skills. This is a fantastic opportunity to support the developing clinical service and to work closely with the Clinical Locality Lead to develop the clinical provision in line with neurodiversity and intersectionality affirming therapeutic support. This is a varied role ideal for those looking for a new challenge where you can truly have an impact on shaping a service and driving transformational change. About the role We are excited to be expanding our clinical service during a time of growth for the service. We currently have an opportunity for a Practitioner Psychologist to join our Clinical Wellbeing team. The post holder will work collaboratively to deliver bespoke assessment and intervention plans for our pupils. This is an excellent opportunity to join the team as they expand their clinical provision, making a real difference and implementing a holistic, therapeutic approach. You will be responsible for holding a caseload alongside other clinicians, with the full support of our well-established and knowledgeable Clinical Team, you will also contribute to staff training, consultation, and reflective practice. Both a challenging and rewarding role, this position would suit a resilient and enthusiastic individual, with a therapeutic approach and the ability to make decisions, as well as manage their own workload. Our well-established Clinical Team support a nurturing environment where our pupils can flourish, always putting them at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and our pupils are heard, respected, and involved in decisions that affect them wherever possible. When it comes to looking after our pupils, we strive for excellence, which is why we are the leading service provider in the UK. With this in mind, we are looking for a Practitioner Psychologist who shares our vision; to build incredible futures by empowering vulnerable young people in the UK to be happy and to make their way in the world. Location: Regional - Falkland House Schools Fife and Perth Falkland House School Falkland House School Perth (falklandhouseperth.co.uk) About the Group Outcomes First Group is the largest independent provider of high-quality education and special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for. We are really proud to say that in 2024, Outcomes First Group were officially certified as a 'Great Place to Work' for the fifth year running. Our divisional brands include Acorn Education and Options Autism. For more information on the group please visit: Essential Criteria: Doctoral level degree in Psychology (Clinical, Counselling, Forensic, Educational) Registered with the HCPC and own professional body. Experience in managing multi-disciplinary teams. Experience of working with people who have an intellectual disability and/or autism with additional needs (e.g. complex trauma, mental health needs, behaviours of concern). Demonstrable ability to lead and manage strategically. Ability to work collaboratively with a range of key partners. Able to work sensitively with people and resolve conflict effectively. Evidence of continuing professional development relevant to the setting. Substantial and relevant post-qualification experience with adults. Experience of lecturing/teaching/training. Full valid UK driving licence, access to a car and ability to drive extended distances across the Locality, when required, e.g., to attend meetings. Skills in the management of data are also important as the role includes collecting and analysing data to inform various pieces of service delivery, development and project work. For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: What's in it for you? You will be working with an ambitious and driven service that's really going places, supported by an exceptional team of likeminded individuals who are keen to learn from you. This role will be key to the development of the service, working closely with the Clinical Locality Lead and Head of Clinical Operations (South). This is an opportunity to enrich the lives of the people we support and make a positive difference, in a role where you have autonomy. We offer a friendly and inclusive working environment where our people are heard, respected and hugely valued. We want our employees to come to work with energy, determination and most importantly we want them to be happy in their work. We are well aware that it is our highly skilled teams that make Outcomes First Group the success it is, and we want this to continue. This is why we provide a range of benefits designed to support you, not just in your work life but also on a personal level too. We want you to be the best you can be and offer genuine opportunities for career development and progression. Benefits Your health and wellbeing are important to us, so you'll get an exceptional reward package including: Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks Work 4 days, be paid for 5 T&C's apply - following successful completion of the probation period And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad Cycle to Work Schemes Electric Car Purchase Scheme Critical illness cover And that's not all, we place the outcomes of the people in our services at the heart of everything we do, so you'll wake every day in the knowledge that your role will have a significant positive impact on the lives of others. We are committed to the safeguarding and promoting the welfare of pupils. All successful applicants will be subject to a fully enhanced DBS. Vacancy ID: 237965
CCR Recruitment Group
Welwyn Garden City, Hertfordshire
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
May 01, 2024
Full time
Customer Service Manager (Contact Centre) £37,500 - £40,000 St Albans The Customer Service Manager will provide market-leading customer satisfaction in conjunction with a team of customer service representatives. You will have proven experience of motivating and driving performance and development within a team. The Manager will be assertive; possessing strong decision-making and communication skills with the ability to work accurately to strict deadlines. With a passion for qualitative service, you will enjoy the challenges of problem solving and thrive in a stimulating environment. Main responsibilities: Allocate cases to Customer Service team daily and ensure SLAs are met. Run weekly management reports for Operations teams and present a monthly slide deck to the executive team on caseload headlines, changes, risks etc. Facilitate ongoing training and development of staff to deliver a high standard of customer care. Develop a communication method and regular updates to staff taking overflow calls, scripts and process in particular. Manage continuous improvement within the department, updating processes and systems to ensure that they are fit for purpose. Support the customer service team to ensure quality and productivity targets are met. Resolve all customer service complaint escalations (consumers and retailers). Lead with professionalism during periods of change, displaying motivating and encouraging behaviours. Utilise social media, telephony, and online systems with exemplary attention to detail. Take responsibility for communicating Disciplinary Issues, Absence, Conflict Resolution, Pastoral Care, Wellbeing Issues, Training, and all Feedback within the team. Maintain the CRM system, ensuring that it's kept up to date. About you: Minimum 5 years Management experience within a similar role Self-Motivated and ability to work well under pressure. Be able to work on your own initiative. Excellent verbal and written communication skills Positive expectations of success and delivery Experience leading a team to targeted KPIs. Empathetic, Decisive, Approachable and Adaptable Benefits: 22 days holiday plus bank holidays, increasing with length of service. Company pension Life insurance (x4 base salary) Private medical insurance Company events Free parking Supplemental pay types: Bonus scheme (discretionary) Company sick pay (discretionary)
We are looking to recruit a full time Customer Services coordinator for a busy maintenance company based in Thatcham, Berkshire. You will be based full time at their head office but some travel to customer sites and client meetings may be required in the future, so you will have to be a car owner / driver. Job hours are 8.30am to 5.00pm Monday to Friday with one hour lunch break. You will be reporting to their Customer Services Manager and National operations Manager. The role will involve taking incoming calls, logging details and prioritising work schedules. Raising job cards and booking in, taking calls from outside service Technicians and updating job information. You will be assisting to manage our team of 6-8 Service maintenance and Repair tradesmen. Possibly taking responsibility for a portfolio of customers in the future. Dealing with customer enquiries and their service maintenance and repair work. . Updating customers and agents with the progress of jobs. Maintaining their database. You will also be assisting with general office duties as required such as filing, Technicians worksheets etc. Skills required : Experienced in handling telephone calls and dealing with customers, suppliers, external contractors and engineers / technicians. An organised approach to prioritising work and technicians and for remembering and recording details of jobs/conversations etc. on our database. Computer literate (database, Word, Excel, e mail) Numerate. Good knowledge of the local area would be an advantage. Experience of working in a role were you have been managing, planning, scheduling engineers or contractors or tradesman would be an advantage. Remuneration/benefits : Salary commensurate with experience. Starting holiday allowance is 23 days plus bank holidays. On site car parking. Car ownership is essential. Please send your CV via the link or call Phil directly on the number below to discuss the role and the company in more detail.
May 01, 2024
Full time
We are looking to recruit a full time Customer Services coordinator for a busy maintenance company based in Thatcham, Berkshire. You will be based full time at their head office but some travel to customer sites and client meetings may be required in the future, so you will have to be a car owner / driver. Job hours are 8.30am to 5.00pm Monday to Friday with one hour lunch break. You will be reporting to their Customer Services Manager and National operations Manager. The role will involve taking incoming calls, logging details and prioritising work schedules. Raising job cards and booking in, taking calls from outside service Technicians and updating job information. You will be assisting to manage our team of 6-8 Service maintenance and Repair tradesmen. Possibly taking responsibility for a portfolio of customers in the future. Dealing with customer enquiries and their service maintenance and repair work. . Updating customers and agents with the progress of jobs. Maintaining their database. You will also be assisting with general office duties as required such as filing, Technicians worksheets etc. Skills required : Experienced in handling telephone calls and dealing with customers, suppliers, external contractors and engineers / technicians. An organised approach to prioritising work and technicians and for remembering and recording details of jobs/conversations etc. on our database. Computer literate (database, Word, Excel, e mail) Numerate. Good knowledge of the local area would be an advantage. Experience of working in a role were you have been managing, planning, scheduling engineers or contractors or tradesman would be an advantage. Remuneration/benefits : Salary commensurate with experience. Starting holiday allowance is 23 days plus bank holidays. On site car parking. Car ownership is essential. Please send your CV via the link or call Phil directly on the number below to discuss the role and the company in more detail.
Job Title: Group Customer Care Administrator Are you an experienced administrator with a passion for customer service? I'm currently recruiting on behalf of a reputable company & valued client of mine for a Group Customer Care Administrator role. This position offers the opportunity to join a dedicated team and play a vital role in ensuring new build homeowner satisfaction across various regions from a single base in Cheshire. My client have a wonderfully close-knit team of x2 long-standing & long-serving coordinators & a very hands-on & supportive departmental Manager. They would be a wonderful team to be a part of & support. As a Group Customer Care Administrator, your primary role is to provide essential administrative support to the customer care team, reporting to the Group Customer Care Manager. Your key objectives include: Providing efficient administrative support to ensure smooth operations in handling customer enquiries - including but not exclusive to; data entry, filing, scanning and document preparation for the manager and customer care team. Generating weekly reports on customer care activities and providing insights to the management team, often ahead of management or board meetings. Handling invoicing tasks accurately and ensuring timely processing. Facilitating effective communication between internal departments and external parties. Managing administration elements of legal completions and sending welcome emails to new homeowners. Handling occasional reception duties and managing deliveries efficiently. Requirements: Previous experience in administration or customer service roles preferred. Strong attention to detail and ability to prioritise tasks effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and experience with database management preferred. Ability to multitask in a fast-paced environment and meet deadlines consistently. Professional manner and strong interpersonal skills. Location; Ellesmere Port Schedule; 5 days per week (hours; Mon to Thurs 8.30am - 5.30pm with an hour lunch and Fri 8.30am - 3.30pm with an hour lunch or 3 days per week; days & hours tbc with a minimum of 24 hours Salary: Full-time; be 24, 926.42 Part time; 15,743 per annum (based on 3 days) For more information, contact Kris Convery phone number removed or find me on Linkedin. I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone. We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC
May 01, 2024
Full time
Job Title: Group Customer Care Administrator Are you an experienced administrator with a passion for customer service? I'm currently recruiting on behalf of a reputable company & valued client of mine for a Group Customer Care Administrator role. This position offers the opportunity to join a dedicated team and play a vital role in ensuring new build homeowner satisfaction across various regions from a single base in Cheshire. My client have a wonderfully close-knit team of x2 long-standing & long-serving coordinators & a very hands-on & supportive departmental Manager. They would be a wonderful team to be a part of & support. As a Group Customer Care Administrator, your primary role is to provide essential administrative support to the customer care team, reporting to the Group Customer Care Manager. Your key objectives include: Providing efficient administrative support to ensure smooth operations in handling customer enquiries - including but not exclusive to; data entry, filing, scanning and document preparation for the manager and customer care team. Generating weekly reports on customer care activities and providing insights to the management team, often ahead of management or board meetings. Handling invoicing tasks accurately and ensuring timely processing. Facilitating effective communication between internal departments and external parties. Managing administration elements of legal completions and sending welcome emails to new homeowners. Handling occasional reception duties and managing deliveries efficiently. Requirements: Previous experience in administration or customer service roles preferred. Strong attention to detail and ability to prioritise tasks effectively. Excellent communication skills, both written and verbal. Proficiency in Microsoft Office Suite and experience with database management preferred. Ability to multitask in a fast-paced environment and meet deadlines consistently. Professional manner and strong interpersonal skills. Location; Ellesmere Port Schedule; 5 days per week (hours; Mon to Thurs 8.30am - 5.30pm with an hour lunch and Fri 8.30am - 3.30pm with an hour lunch or 3 days per week; days & hours tbc with a minimum of 24 hours Salary: Full-time; be 24, 926.42 Part time; 15,743 per annum (based on 3 days) For more information, contact Kris Convery phone number removed or find me on Linkedin. I'm always happy to have a chat via DM if you prefer or it's easier during working hours when it may be difficult to chat on the phone. We welcome applications from individuals of all backgrounds, experiences, and identities. Our recruitment process is designed to ensure equal opportunities for all candidates, regardless of age, gender, race, ethnicity, religion, disability, sexual orientation, or any other characteristic. INDC
Our client is a Central London Premium Brand with a strong pedigree of luxury & exclusiveness who attracts clients of notoriety and fame from many different segments of society and who are looking to recruit an Ecommerce, Digital & Marketing Executive who can make a difference to their online activities. Overview: The Ecommerce, Digital & Marketing Executive will work alongside the website Manager to keep our online presence sharp and dynamic. Dive into the digital realm across web, social, email, and mobile, ensuring top-notch user experiences. Drive customer acquisition and loyalty through compelling brand communication. Work with in-store marketing and support.on events. Key Responsibilities: E-commerce: The Ecommerce, Digital & Marketing Executive will update daily website operations, keeping imagary and content fresh and aligned with seasonal campaigns. Collaborate to meet online sales and profitability targets. Mastermind the website's trading calendar and product uploads. Forge strong ties with departmental teams to elevate the online store. Innovate customer engagement strategies across various channels. Tackle customer service emails head-on. Digital Marketing: Craft and curate content across digital channels, staying true to brand identity. Provide crucial customer data for marketing endeavors. Oversee customer database and CRM initiatives. Marketing: Pitch in on campaign development from concept to execution. Assist with product coordination for campaigns and photoshoots. Deliver assets and POS materials to retail locations. Conduct thorough post-campaign analyses to refine future strategies. Keep marketing operations on track, from maintaining calendars to handling finances. Key Skills: Proficiency in graphic design tools like Photoshop and Illustrator. Skiiled with Klaviyo flows. Expertise in Shopify. Please note, the Ecommerce, Digital & Marketing Executives role is a Central London based and onsite position that does not offer hybrid nor remote working.
May 01, 2024
Full time
Our client is a Central London Premium Brand with a strong pedigree of luxury & exclusiveness who attracts clients of notoriety and fame from many different segments of society and who are looking to recruit an Ecommerce, Digital & Marketing Executive who can make a difference to their online activities. Overview: The Ecommerce, Digital & Marketing Executive will work alongside the website Manager to keep our online presence sharp and dynamic. Dive into the digital realm across web, social, email, and mobile, ensuring top-notch user experiences. Drive customer acquisition and loyalty through compelling brand communication. Work with in-store marketing and support.on events. Key Responsibilities: E-commerce: The Ecommerce, Digital & Marketing Executive will update daily website operations, keeping imagary and content fresh and aligned with seasonal campaigns. Collaborate to meet online sales and profitability targets. Mastermind the website's trading calendar and product uploads. Forge strong ties with departmental teams to elevate the online store. Innovate customer engagement strategies across various channels. Tackle customer service emails head-on. Digital Marketing: Craft and curate content across digital channels, staying true to brand identity. Provide crucial customer data for marketing endeavors. Oversee customer database and CRM initiatives. Marketing: Pitch in on campaign development from concept to execution. Assist with product coordination for campaigns and photoshoots. Deliver assets and POS materials to retail locations. Conduct thorough post-campaign analyses to refine future strategies. Keep marketing operations on track, from maintaining calendars to handling finances. Key Skills: Proficiency in graphic design tools like Photoshop and Illustrator. Skiiled with Klaviyo flows. Expertise in Shopify. Please note, the Ecommerce, Digital & Marketing Executives role is a Central London based and onsite position that does not offer hybrid nor remote working.
NMS Recruit are seeking an experienced enthusiastic Service Relationship Manager to join a thriving telecoms business. Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for building and nurturing relationships to keep partners on the happy path. The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team. The role is not just partner facing, you will also take the lead driving service improvement with suppliers and contractors to improve delivery lead times and keep us delivering service faster than competitors. A successful Service Relationship Manager will have experience across Customer Service, Customer Support or Sales in the telecommunications industry, with a strong advantage for those from a network provider background. Responsibilities Working with internal and external stakeholders to facilitate and take the lead in identifying operational service improvements. Leading partner service reviews and supporting account managers in the field. Driving continual service improvement and the creation and implementation of get-well plans where appropriate. Act as a customer advocate and a strong voice of the customer internally. Work collaboratively with Account managers and Operations leads to build relationships with key internal stakeholders and to drive customer growth. Act as an escalation point for the customer. Where required, provide feedback and input into the Service Delivery and support management team to improve processes across the operations function. Drive performance with suppliers and contractors. Essential Experience Experience improving service and relationships across a large portfolio of clients. Knowledge of telecommunications products with a focus on ethernet access and FTTP Experience in a similar role ideally within Telecommunications. Experience delivering first class customer service. Operational Background Able to change, adapt quickly. Experience managing suppliers/contract agreements. Ability to present to senior stakeholders internal and external. Ability to create, maintain and present service improvement documentation. The role will involve regular travel throughout the UK to visit our partners and attend conferences and events. Desirable Experience Experience working with internet service providers both UK and International In-depth knowledge of fibre delivery Excellent presentation skills Benefits Salary up to 60,000 DOE 25 days holiday plus bank holidays Birthday off Pension Volunteering day Death in Service Bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
May 01, 2024
Full time
NMS Recruit are seeking an experienced enthusiastic Service Relationship Manager to join a thriving telecoms business. Reporting to the Head of Service Management and Transformation You will be the first point of call for partners that need additional support from the business and will be responsible for building and nurturing relationships to keep partners on the happy path. The role will involve conducting service reviews building get-well plans where appropriate and being the face of the operations team. The role is not just partner facing, you will also take the lead driving service improvement with suppliers and contractors to improve delivery lead times and keep us delivering service faster than competitors. A successful Service Relationship Manager will have experience across Customer Service, Customer Support or Sales in the telecommunications industry, with a strong advantage for those from a network provider background. Responsibilities Working with internal and external stakeholders to facilitate and take the lead in identifying operational service improvements. Leading partner service reviews and supporting account managers in the field. Driving continual service improvement and the creation and implementation of get-well plans where appropriate. Act as a customer advocate and a strong voice of the customer internally. Work collaboratively with Account managers and Operations leads to build relationships with key internal stakeholders and to drive customer growth. Act as an escalation point for the customer. Where required, provide feedback and input into the Service Delivery and support management team to improve processes across the operations function. Drive performance with suppliers and contractors. Essential Experience Experience improving service and relationships across a large portfolio of clients. Knowledge of telecommunications products with a focus on ethernet access and FTTP Experience in a similar role ideally within Telecommunications. Experience delivering first class customer service. Operational Background Able to change, adapt quickly. Experience managing suppliers/contract agreements. Ability to present to senior stakeholders internal and external. Ability to create, maintain and present service improvement documentation. The role will involve regular travel throughout the UK to visit our partners and attend conferences and events. Desirable Experience Experience working with internet service providers both UK and International In-depth knowledge of fibre delivery Excellent presentation skills Benefits Salary up to 60,000 DOE 25 days holiday plus bank holidays Birthday off Pension Volunteering day Death in Service Bonus Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, NMS Recruit will be acting within your interest and will contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please get in touch with us here.
Elevation Recruitment Group
Huddersfield, Yorkshire
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield Site based - Monday Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!
May 01, 2024
Full time
Elevation Recruitment Group are please to be partnering with a leading engineering business in Huddersfield as they look to recruit an IT Technician. Huddersfield Site based - Monday Friday Salary £23,000 - £28,000 DOE As an IT Technician, you will play a crucial role in providing generalist IT support to the business while supporting the Head of IT with technical projects. You will be responsible for a range of IT helpdesk duties 1st & 2nd line, ensuring the smooth operation of key IT systems and equipment. Additionally, you will assist in creating and maintaining IT procedures, manuals, and guides to promote best practices within the organisation. Key Responsibilities: Provide IT helpdesk support, including troubleshooting hardware and software issues on Windows, Office, and DMS systems Set up new contracts in SharePoint and deploy IT equipment, ensuring proper setup and functionality Maintain and update IT equipment inventory, performing upkeep as needed Collaborate with third-party vendors to report and resolve IT issues when necessary Assist in the setup of fob keys and user accounts, ensuring security and access control Create and maintain comprehensive IT procedures, manuals, and guides for internal use Support the management of company telecommunications and mobile systems Participate in other IT-related duties as required to support business operations We are keen to speak with IT professionals who possess the following skills & experience: Proven experience in providing 1st & 2nd line IT support in a professional environment Strong knowledge of Windows operating systems, Office applications, and document management systems Experience with hardware and software troubleshooting, including setup and deployment To find out more about this opportunity contact us today!