Job Description Assistant Store Manager in the LEGO Store Battersea Power Station SW11 Are you ready to inspire a team to deliver an outstanding guest experience? Join the LEGO Brand Retail team as an Assistant Store Manager and ensure our brand, vision, and values are exemplified in all store operations and guest interactions. Core Responsibilities Lead by example, ensuring excellent customer service is provided by the team at all time. Collaborate with the Store Manager to deliver results, prioritising time and effort, going beyond goals set by others, and finding motivation in raising store performance to the maximum. Maintain merchandising standards to meet and exceed planned sales and Key Performance Indicator. Supports the Store Manager in achieving excellent Mystery Shopper results and in implementing follow-up action plans when needed. Cultivate a positive team environment that promotes a safe and fun atmosphere. Recruit new members, identify training needs, mentor and develop sales associates and supervisors to ensure a productive and collaborative team. Play your part in our team succeeding The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As an Assistant Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand's reputation with each guest interaction. LEGO Brand Retail strives to develop relationships with our guests and team members that transcend generations and are as timeless as the products we sell Do you have what it takes? Equivalent, previous work experience in a Retail environment. Proven experience in a retail environment ideally as Assistant Store Manager or Supervisor. Space management and visual merchandising expertise. Effective organisational, verbal and written communication skills, conflict resolution skills. Experience of working with children. Experience in recruitment, selection, training. Financial awareness: loss prevention and cash management, scheduling and payroll management. Physical specifications: constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting. What's in it for you? Here are some of what to expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellness - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based. Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Your workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
May 05, 2024
Full time
Job Description Assistant Store Manager in the LEGO Store Battersea Power Station SW11 Are you ready to inspire a team to deliver an outstanding guest experience? Join the LEGO Brand Retail team as an Assistant Store Manager and ensure our brand, vision, and values are exemplified in all store operations and guest interactions. Core Responsibilities Lead by example, ensuring excellent customer service is provided by the team at all time. Collaborate with the Store Manager to deliver results, prioritising time and effort, going beyond goals set by others, and finding motivation in raising store performance to the maximum. Maintain merchandising standards to meet and exceed planned sales and Key Performance Indicator. Supports the Store Manager in achieving excellent Mystery Shopper results and in implementing follow-up action plans when needed. Cultivate a positive team environment that promotes a safe and fun atmosphere. Recruit new members, identify training needs, mentor and develop sales associates and supervisors to ensure a productive and collaborative team. Play your part in our team succeeding The LEGO Group is a family-owned, international business and collaboration shapes everything we do. As an Assistant Store Manager for LEGO Brand Retail you are the face of our company. You and your team will determine our brand's reputation with each guest interaction. LEGO Brand Retail strives to develop relationships with our guests and team members that transcend generations and are as timeless as the products we sell Do you have what it takes? Equivalent, previous work experience in a Retail environment. Proven experience in a retail environment ideally as Assistant Store Manager or Supervisor. Space management and visual merchandising expertise. Effective organisational, verbal and written communication skills, conflict resolution skills. Experience of working with children. Experience in recruitment, selection, training. Financial awareness: loss prevention and cash management, scheduling and payroll management. Physical specifications: constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, depth perception, and ability to adjust focus. Involves lifting. What's in it for you? Here are some of what to expect: Family Care Leave - We offer enhanced paid leave options for those important times. Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind. Wellness - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based. Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount. Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme. Your workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process. Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of e.g. race, colour, religion, sex, national origin, sexual orientation, disability or gender identity. The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer. Thank you for sharing our global commitment to Children's Rights. Just imagine building your dream career. Then make it real. Join the LEGO team today.
We're looking for a Foreperson to join our Environment Agency team covering Somerset. Location : Bridgwater Tidal Barrier, Bridgwater, Somerset Contract : Permanent, Full Time What will you be responsible for? As a Foreperson, you'll be working within the Environment Agency team, ensuring site works are planned, coordinated and undertaken in a safely, timely and cost-efficient manner. Your day to day will include: Carrying out daily briefings and toolbox talks Ensuring Kier policies and safe systems of work are complied with Ensuring construction operations and materials comply with project requirements Liaising with the Construction Manager and delivery teams regarding construction activities What are we looking for? This role of Foreperson is great for you if: You hold a HNC (Construction related) or NVQ Level 2 You have demonstrable knowledge and practical application of site construction activities and management of staff, operatives and subcontractors within regulated sectors You have Construction Skills Certification Scheme (CSCS) card - Experienced Supervisor or Manager You have Site Manager Safety Training Scheme (SMSTS) We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the
May 05, 2024
Full time
We're looking for a Foreperson to join our Environment Agency team covering Somerset. Location : Bridgwater Tidal Barrier, Bridgwater, Somerset Contract : Permanent, Full Time What will you be responsible for? As a Foreperson, you'll be working within the Environment Agency team, ensuring site works are planned, coordinated and undertaken in a safely, timely and cost-efficient manner. Your day to day will include: Carrying out daily briefings and toolbox talks Ensuring Kier policies and safe systems of work are complied with Ensuring construction operations and materials comply with project requirements Liaising with the Construction Manager and delivery teams regarding construction activities What are we looking for? This role of Foreperson is great for you if: You hold a HNC (Construction related) or NVQ Level 2 You have demonstrable knowledge and practical application of site construction activities and management of staff, operatives and subcontractors within regulated sectors You have Construction Skills Certification Scheme (CSCS) card - Experienced Supervisor or Manager You have Site Manager Safety Training Scheme (SMSTS) We're all about finding potential here at Kier, and transferrable skills are always welcome! So, even if you don't tick every box, please apply and we can have a chat. Rewards and benefits We're proud to be able to offer our brilliant people a wide variety of benefits that you can tailor to your needs. You can see more information of benefits here. Diversity and inclusion Making Kier a diverse and inclusive place to work is a huge priority for us. We're proud of the steps we've taken so far, but we know we must always do more. Our employees are key in shaping Kier's diversity and inclusion initiatives and our people have made a huge impact on how we work, by using their experiences to shape our policies. You can see our D&I action plan here. We look forward to seeing your application to join the
Permanent Full Time We are looking to recruit a Commercial Gas Engineer to join our team in Hammersmith & Fulham. About the Role Working to deliver the best quality service, youll carry out a variety of technical service tasks, undertaking gas servicing, repairs or installations in occupied properties, maintaining commercial boiler plant rooms, delivering exceptional customer service whilst complying with relevant regulations, standards and organisation procedures. Youll receive and complete assigned tasks using a handheld device (full training), working efficiently and safely in line with best practise to achieve excellent customer experience. About You Candidates will have previous experience of working within the gas industry and will require; ACS qualification: CCN1, CMDDA1, CENTWAT, CKR1, HTR1, CPA1, BMP1, CDGA1, CIGA1, CODNCO1, ICPN1, TPCP1. You must have extensive experience in service, installation and breakdowns and will hold a Gas Safe Card, JIB PMES Card Gold or working towards. Additional experience working with multi skills such as domestic plumbing, basic joinery etc, asbestos awareness, DAH1 would be advantageous, however is not essential. You must hold a valid full or automatic UK driving licence held for a minimum of 12 months as a company vehicle will be provided (work use only). Benefits Company Van (work use) 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Company Uniform About Us We provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. We are proud to support the resettlement of armed forces personnel. Please refer to the full Job Description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. JBRP1_UKTJ
May 05, 2024
Full time
Permanent Full Time We are looking to recruit a Commercial Gas Engineer to join our team in Hammersmith & Fulham. About the Role Working to deliver the best quality service, youll carry out a variety of technical service tasks, undertaking gas servicing, repairs or installations in occupied properties, maintaining commercial boiler plant rooms, delivering exceptional customer service whilst complying with relevant regulations, standards and organisation procedures. Youll receive and complete assigned tasks using a handheld device (full training), working efficiently and safely in line with best practise to achieve excellent customer experience. About You Candidates will have previous experience of working within the gas industry and will require; ACS qualification: CCN1, CMDDA1, CENTWAT, CKR1, HTR1, CPA1, BMP1, CDGA1, CIGA1, CODNCO1, ICPN1, TPCP1. You must have extensive experience in service, installation and breakdowns and will hold a Gas Safe Card, JIB PMES Card Gold or working towards. Additional experience working with multi skills such as domestic plumbing, basic joinery etc, asbestos awareness, DAH1 would be advantageous, however is not essential. You must hold a valid full or automatic UK driving licence held for a minimum of 12 months as a company vehicle will be provided (work use only). Benefits Company Van (work use) 26 Days Holiday & Bank Hols Enhanced Pension Plan Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more) Life Assurance & Accident Cover Share Save Enhanced Maternity & Paternity Pay Work Perks Discounts & Vouchers Buy & Sell Holiday Flexible Working & Flexible Bank Holidays Cycle to Work Volunteering (2 days paid) Learning & Development Opportunities Extensive Wellbeing Support, including EAP Loyalty & Values Awards Funded Professional Subscription Company Uniform About Us We provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works. With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first. Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success. We are proud to support the resettlement of armed forces personnel. Please refer to the full Job Description upon completing your application. We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates. JBRP1_UKTJ
Role: Maintenance Helpdesk Supervisor - Property Location: Manchester Salary: 30,000 to 33,000 per anum / Potential for Hybrid working. We are recruiting for a Maintenance Helpdesk Supervisor to join a fast-growing, people focused and tech savvy Property Management Company. This exciting role will lead and manage the property maintenance team and liaise with contractors to ensure the smooth running of the maintenance department. People management experience is essential alongside experience of working in the Property Maintenance sector or a Facilities Management background. This is an exciting opportunity to join a fast growing and fresh thinking, tech savvy property company. Role Overview The Maintenance Helpdesk Supervisor is responsible for leading the helpdesk team to ensure the smooth running of the maintenance helpdesk. Day to day management of the Facilities Management helpdesk Coordinators Oversee and support on all maintenance and troubleshooting of all reactive tasks, logged via phone, email and portal. Use the PSL to identify and assign contractors and external vendors to maintenance jobs, while leading the team to ensure the monitoring of performance and quality of service. Undertake regular reviews of call stats, maintenance reporting and trends. Continuously review the current preferred supplier list and schedule of rates Work closely with the maintenance contractors to assist with any queries. Provide weekly and monthly updates on maintenance workflows to the Senior Facilities Manager & Director of Assets and Property Management Drive customer service excellence through communication with tenants. Complete ongoing training and upskilling of the helpdesk team. . Oversee wider business Facilities Management contracts including Laundry, Cleaning, Grounds maintenance. . Undertake Contractor Reviews with Compliance team and Senior FM Manager Management of insurance Claims Experience and Qualifications Experience of Managing a team is Essential. Experience of building strong working relationships with internal and external people / departments is required ie; tenants, contractors, colleagues (preferably in a facilities background) Technical facilities management knowledge within residential property or similar industry sector is highly desirable. Ability to effectively manage time and workload, successfully multitask and meet deadlines. Confident with IT systems, ability to effectively use Microsoft Excel and PowerPoint for data entry, produce reports and project work. Excellent written and oral communication skills Passionate about delivering excellent customer service. Company Benefits Opportunity to join an exciting growing property company with vast expansion plans. Potential for future career progression Enhanced Pension 25 days annual leave, plus UK bank holidays Private health cover Learning and Development Opportunities Employee wellness programmes Company Events Employee Assistance Programme APPLY NOW! Please note due to the number of applications we receive; we will only contact candidates that match the brief for this role. If you are not contacted, please take this as you have been unsuccessful on this occasion. Hesketh James Recruitment are the managing agent for this role on behalf of the client. In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.
May 05, 2024
Full time
Role: Maintenance Helpdesk Supervisor - Property Location: Manchester Salary: 30,000 to 33,000 per anum / Potential for Hybrid working. We are recruiting for a Maintenance Helpdesk Supervisor to join a fast-growing, people focused and tech savvy Property Management Company. This exciting role will lead and manage the property maintenance team and liaise with contractors to ensure the smooth running of the maintenance department. People management experience is essential alongside experience of working in the Property Maintenance sector or a Facilities Management background. This is an exciting opportunity to join a fast growing and fresh thinking, tech savvy property company. Role Overview The Maintenance Helpdesk Supervisor is responsible for leading the helpdesk team to ensure the smooth running of the maintenance helpdesk. Day to day management of the Facilities Management helpdesk Coordinators Oversee and support on all maintenance and troubleshooting of all reactive tasks, logged via phone, email and portal. Use the PSL to identify and assign contractors and external vendors to maintenance jobs, while leading the team to ensure the monitoring of performance and quality of service. Undertake regular reviews of call stats, maintenance reporting and trends. Continuously review the current preferred supplier list and schedule of rates Work closely with the maintenance contractors to assist with any queries. Provide weekly and monthly updates on maintenance workflows to the Senior Facilities Manager & Director of Assets and Property Management Drive customer service excellence through communication with tenants. Complete ongoing training and upskilling of the helpdesk team. . Oversee wider business Facilities Management contracts including Laundry, Cleaning, Grounds maintenance. . Undertake Contractor Reviews with Compliance team and Senior FM Manager Management of insurance Claims Experience and Qualifications Experience of Managing a team is Essential. Experience of building strong working relationships with internal and external people / departments is required ie; tenants, contractors, colleagues (preferably in a facilities background) Technical facilities management knowledge within residential property or similar industry sector is highly desirable. Ability to effectively manage time and workload, successfully multitask and meet deadlines. Confident with IT systems, ability to effectively use Microsoft Excel and PowerPoint for data entry, produce reports and project work. Excellent written and oral communication skills Passionate about delivering excellent customer service. Company Benefits Opportunity to join an exciting growing property company with vast expansion plans. Potential for future career progression Enhanced Pension 25 days annual leave, plus UK bank holidays Private health cover Learning and Development Opportunities Employee wellness programmes Company Events Employee Assistance Programme APPLY NOW! Please note due to the number of applications we receive; we will only contact candidates that match the brief for this role. If you are not contacted, please take this as you have been unsuccessful on this occasion. Hesketh James Recruitment are the managing agent for this role on behalf of the client. In order to ensure your enquiry with regards to this position is dealt with quickly, please send in an up-to-date copy of your Curriculum Vitae in a Word Document format.
Options Autism are hiring Senior Care Workers in the Dumfriesshire region! Role: Senior Residential Care Worker Salary: Up to £32,103.60 per annum inclusive of sleep-in payments Hours: Full-time, Permanent (39 hours per week) Location: Lochmaben, Dumfriesshire Essential: A full driving licence, and the Right to Work in the UK How we reward you We want our occupants to have the best support possible, and therefore you'll receive an exceptional rewards package including: Basic Salary: £27,783.60 per annum Sleep-ins paid at £45 per night Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks Options Autism are recruiting Senior Residential Care Workers to join our teams within the Dumfriesshire area. And market leading benefits offered through our Flexible Benefits Platform Vista that enable you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad, to use at high street stores, events, cinemas, restaurants and more! Critical illness cover The Opportunity Our next Senior Residential Care Worker will be someone who has: Mandatory: HNC in Social Care, SVQ in Social Services (Children and Young People) - SCQF 7 (Level 3) or equivalent and the willingness to work toward an SVQ in Social Services (Children and Young People) - SCQF 9 (Level 4) At least two years supervisory experience A big heart and passion to make a difference to the occupants' lives. Patience, resilience, and calmness. Some of your duties will include: Chaperoning occupants to appointments and activities Completing relevant paperwork Household tasks Administering medication Lead, train and develop new and existing support workers within your team Helping the deputy manager to maintain a skilled and knowledgeable team The Location Holistic Childcare and Education consists of two accommodations, Closeburn House and Maben House. Closeburn House is an eleven bed registered accommodation, supporting individuals from the ages of 10 - 16 years and is based in Closeburn. Maben House is a ten bed registered accommodation, supporting individuals from the ages of 6 - 16 years and is based in Lochmaben. Both are within commuting distance of Dumfries, Lockerbie and surrounding towns and villages Both homes are dedicated to build incredible futures by giving the occupants opportunities, developing their life skills and personal interests. Your work will be challenging and rewarding in equal measure. Working in a residential environment where we maintain a strong safeguarding culture, individuals are listened to, respected, and involved in as many decisions as possible. Options Autism is a national provider of specialist education, care and therapeutic services for individuals with autism, complex needs and learning difficulties. We provide a person-centred approach to education and support, looking at the full needs of the individual and adapting our approach accordingly. How to Apply Click Apply and follow the on-screen instructions Visit our website at where you can sort all of our live vacancies to find one that is most relevant to you - Search by Role, Location or even distance to your own home to find your perfect job! Options Autism is part of Outcomes First Group. We are committed to the safeguarding and promoting the welfare of children, young people and adults. All successful applicants will be subject to a free fully Enhanced PVG and reimbursement of the Update Service Fee.
May 05, 2024
Full time
Options Autism are hiring Senior Care Workers in the Dumfriesshire region! Role: Senior Residential Care Worker Salary: Up to £32,103.60 per annum inclusive of sleep-in payments Hours: Full-time, Permanent (39 hours per week) Location: Lochmaben, Dumfriesshire Essential: A full driving licence, and the Right to Work in the UK How we reward you We want our occupants to have the best support possible, and therefore you'll receive an exceptional rewards package including: Basic Salary: £27,783.60 per annum Sleep-ins paid at £45 per night Life Assurance Pension scheme with options to increase your contributions "Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks Options Autism are recruiting Senior Residential Care Workers to join our teams within the Dumfriesshire area. And market leading benefits offered through our Flexible Benefits Platform Vista that enable you to choose the package that's right for you, including: A wide range of health, wellbeing, and insurance benefits 100's of discount options valid in the UK and abroad, to use at high street stores, events, cinemas, restaurants and more! Critical illness cover The Opportunity Our next Senior Residential Care Worker will be someone who has: Mandatory: HNC in Social Care, SVQ in Social Services (Children and Young People) - SCQF 7 (Level 3) or equivalent and the willingness to work toward an SVQ in Social Services (Children and Young People) - SCQF 9 (Level 4) At least two years supervisory experience A big heart and passion to make a difference to the occupants' lives. Patience, resilience, and calmness. Some of your duties will include: Chaperoning occupants to appointments and activities Completing relevant paperwork Household tasks Administering medication Lead, train and develop new and existing support workers within your team Helping the deputy manager to maintain a skilled and knowledgeable team The Location Holistic Childcare and Education consists of two accommodations, Closeburn House and Maben House. Closeburn House is an eleven bed registered accommodation, supporting individuals from the ages of 10 - 16 years and is based in Closeburn. Maben House is a ten bed registered accommodation, supporting individuals from the ages of 6 - 16 years and is based in Lochmaben. Both are within commuting distance of Dumfries, Lockerbie and surrounding towns and villages Both homes are dedicated to build incredible futures by giving the occupants opportunities, developing their life skills and personal interests. Your work will be challenging and rewarding in equal measure. Working in a residential environment where we maintain a strong safeguarding culture, individuals are listened to, respected, and involved in as many decisions as possible. Options Autism is a national provider of specialist education, care and therapeutic services for individuals with autism, complex needs and learning difficulties. We provide a person-centred approach to education and support, looking at the full needs of the individual and adapting our approach accordingly. How to Apply Click Apply and follow the on-screen instructions Visit our website at where you can sort all of our live vacancies to find one that is most relevant to you - Search by Role, Location or even distance to your own home to find your perfect job! Options Autism is part of Outcomes First Group. We are committed to the safeguarding and promoting the welfare of children, young people and adults. All successful applicants will be subject to a free fully Enhanced PVG and reimbursement of the Update Service Fee.
Job Title: TFGB Coffee Cart Supervisor Location: Putney Salary: £25,642.50 per annum Job Type: Full Time, Permanent About Us: Regenerate is a youth charity based in Roehampton, SW London that aims to create opportunities for young people to thrive. Regenerate's mission is to inspire and support young people by building strong, lasting relationships and creating life changing opportunities; helping them grow in confidence, make the best of their lives and impact the world for good. As part of this mission, in 2014 Regenerate set up The Feel-Good Bakery , a social enterprise which provides a paid job, training, and mentoring to young people aged 16-25 who are facing barriers to employment. The Role: Regenerate/ The Feel-Good Bakery (TFGB) have entered an exciting period of growth in size and impact as a charity, and are looking for supervisors to oversee shifts on their mobile coffee carts, and soon to be completed coffee shop. This is an exciting opportunity for an ambitious person passionate about using their skills in catering/business and working with young people and young adults. The role will be responsible for maintaining the mobile coffee shop sales, and supervising and coaching the young people through their employment. Day to Day Responsibilities: Run the daily operations of the coffee shop Maintain and develop systems and procedures to ensure the TFGB coffee shop runs efficiently and to the highest standards Supervise procedures including food hygiene (HACCP) and chemical safety (COSH) Ensure the outlet's cleanliness and hygiene standards are met, recorded and kept in accordance with food safety standards Handling customer enquiries and complaints Supervise food/drink preparation and sales on shift Carry out stock checks and keep accurate records Oversee product quality and carry out quality control checks to make sure standards are maintained Supervise a small team of young adults (TFGB team members) in the coffee cart Ensure good team morale and effective production Liaise with TFGB Progression Manager to feedback team updates and development Support team member's work on key learning objectives Ensure that the safeguarding policy is followed and all concerns reported to the managing director Calmly deal with any challenging team members, customers or situations that may arise Benefits: A budget equalling 5% of your salary towards Learning, Development and Wellbeing Generous annual leave policy - 25 days plus bank holidays and 3 extra leave days between Christmas and new year Recharge Hours - A few extra hours off per quarter are given for you to re-charge your battery Health Cash Plan Package which includes 24-hour health advice and counselling, contribution to health costs, grocery/high street/gym discounts Wellbeing Wallet - £100 a year towards treats of your choice such as books, pampering kit or days out Regular team days and socials Working for a recognised and respected name in the local borough and charitable youth work sector, which acts as a springboard to future roles and connections Person Specification: Experience : Customer service, or experience in the hospitality industry Abilities & Skills: Excellent interpersonal and communication skills Problem solving Strong attention to detail Organisational skills Flexible/Adaptable Ability to keep calm under pressure Supportive of the aims of Regenerate/TFGB Knowledge of the young people we work with/areas we work within (Desirable) Regenerate aims to be representative of the community we are working with. We recognise that having the strongest workforce possible means hiring and developing the best people across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We're not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Please note all offers of employment will be conditional upon the satisfactory outcome of references, right to work, and DBS checks. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Coffee Cart Manager, Coffee Shop Manager, Beverage Cart Supervisor, Coffee Service Coordinator, Espresso Cart Leader, Beverage Cart Operations Manager, Coffee Shop Supervisor, Mobile Coffee Service Manager, Team Leader, Brew Cart Supervisor, Coffee Cart Operations Supervisor may also be considered for this role.
May 05, 2024
Full time
Job Title: TFGB Coffee Cart Supervisor Location: Putney Salary: £25,642.50 per annum Job Type: Full Time, Permanent About Us: Regenerate is a youth charity based in Roehampton, SW London that aims to create opportunities for young people to thrive. Regenerate's mission is to inspire and support young people by building strong, lasting relationships and creating life changing opportunities; helping them grow in confidence, make the best of their lives and impact the world for good. As part of this mission, in 2014 Regenerate set up The Feel-Good Bakery , a social enterprise which provides a paid job, training, and mentoring to young people aged 16-25 who are facing barriers to employment. The Role: Regenerate/ The Feel-Good Bakery (TFGB) have entered an exciting period of growth in size and impact as a charity, and are looking for supervisors to oversee shifts on their mobile coffee carts, and soon to be completed coffee shop. This is an exciting opportunity for an ambitious person passionate about using their skills in catering/business and working with young people and young adults. The role will be responsible for maintaining the mobile coffee shop sales, and supervising and coaching the young people through their employment. Day to Day Responsibilities: Run the daily operations of the coffee shop Maintain and develop systems and procedures to ensure the TFGB coffee shop runs efficiently and to the highest standards Supervise procedures including food hygiene (HACCP) and chemical safety (COSH) Ensure the outlet's cleanliness and hygiene standards are met, recorded and kept in accordance with food safety standards Handling customer enquiries and complaints Supervise food/drink preparation and sales on shift Carry out stock checks and keep accurate records Oversee product quality and carry out quality control checks to make sure standards are maintained Supervise a small team of young adults (TFGB team members) in the coffee cart Ensure good team morale and effective production Liaise with TFGB Progression Manager to feedback team updates and development Support team member's work on key learning objectives Ensure that the safeguarding policy is followed and all concerns reported to the managing director Calmly deal with any challenging team members, customers or situations that may arise Benefits: A budget equalling 5% of your salary towards Learning, Development and Wellbeing Generous annual leave policy - 25 days plus bank holidays and 3 extra leave days between Christmas and new year Recharge Hours - A few extra hours off per quarter are given for you to re-charge your battery Health Cash Plan Package which includes 24-hour health advice and counselling, contribution to health costs, grocery/high street/gym discounts Wellbeing Wallet - £100 a year towards treats of your choice such as books, pampering kit or days out Regular team days and socials Working for a recognised and respected name in the local borough and charitable youth work sector, which acts as a springboard to future roles and connections Person Specification: Experience : Customer service, or experience in the hospitality industry Abilities & Skills: Excellent interpersonal and communication skills Problem solving Strong attention to detail Organisational skills Flexible/Adaptable Ability to keep calm under pressure Supportive of the aims of Regenerate/TFGB Knowledge of the young people we work with/areas we work within (Desirable) Regenerate aims to be representative of the community we are working with. We recognise that having the strongest workforce possible means hiring and developing the best people across all races, ethnicities, religions, age groups, sexual orientations, gender identities and abilities. We're not just committed to being an equal opportunity employer, we actively celebrate diversity in all its forms. Please note all offers of employment will be conditional upon the satisfactory outcome of references, right to work, and DBS checks. Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with the relevant experience or job titles of: Coffee Cart Manager, Coffee Shop Manager, Beverage Cart Supervisor, Coffee Service Coordinator, Espresso Cart Leader, Beverage Cart Operations Manager, Coffee Shop Supervisor, Mobile Coffee Service Manager, Team Leader, Brew Cart Supervisor, Coffee Cart Operations Supervisor may also be considered for this role.
Supply Teacher/Cover Supervisor Location: Hayes Salary: £80 - £100 Start Date: Immediately Contract Type: Full Time and Part Time roles available Are you a dedicated educator looking for flexible teaching opportunities? Are you passionate about fostering students' academic growth and making a positive impact in the classroom? If so, we have an exciting opportunity for you! We, GSL Education Watford branch, are currently seeking enthusiastic Supply Teachers to join our team at a well-regarded secondary school in Hayes. About the Role: As a Supply Teacher/Cover Supervisor, you will have the chance to inspire and educate students across various subjects and year groups. Your responsibilities will include: Lesson Delivery: Plan and deliver engaging lessons according to the school's curriculum, ensuring that students receive quality education in the absence of regular classroom teachers. Student Engagement: Create a dynamic and interactive learning environment, encouraging active participation and academic curiosity among students. Student Assessment: Evaluate and assess student performance, providing timely feedback and maintaining accurate records of student progress. Classroom Management: Establish a positive and organized classroom atmosphere, effectively managing student behavior and ensuring a conducive learning environment. Collaboration: Collaborate with other teachers and school staff to ensure a seamless transition of instruction and provide valuable insights into student development. In order to work in the school, we will need you to be fully compliant, This includes: • DBS on Update Service is a must/Apply through GSL Education • References covering your past 2 years • Proof of right to work • Proof of national insurance • Proof of address (dated within the last three months) • Qualification Documents (QTS/PGCE) GSL Education Offers: Competitive pay rates Direct access to local schools Committed consultants dedicated to meeting your needs Exceptional support for both candidates and client schools Please be advised that the role of Supply Teacher/Cover Supervisor requires a strong knowledge and understanding of safeguarding and child protection and that successful applicants must satisfy all background safer recruitment checks including an enhanced child DBS on the update service or be willing to apply for a new one. GSL Education is an ethical, independent recruitment agency serving teachers across Watford. For more information on the role or any similar, upcoming roles, please contact Homaira url removed at the GSL Education Watford Office and send your updated CV via the application link
May 05, 2024
Contractor
Supply Teacher/Cover Supervisor Location: Hayes Salary: £80 - £100 Start Date: Immediately Contract Type: Full Time and Part Time roles available Are you a dedicated educator looking for flexible teaching opportunities? Are you passionate about fostering students' academic growth and making a positive impact in the classroom? If so, we have an exciting opportunity for you! We, GSL Education Watford branch, are currently seeking enthusiastic Supply Teachers to join our team at a well-regarded secondary school in Hayes. About the Role: As a Supply Teacher/Cover Supervisor, you will have the chance to inspire and educate students across various subjects and year groups. Your responsibilities will include: Lesson Delivery: Plan and deliver engaging lessons according to the school's curriculum, ensuring that students receive quality education in the absence of regular classroom teachers. Student Engagement: Create a dynamic and interactive learning environment, encouraging active participation and academic curiosity among students. Student Assessment: Evaluate and assess student performance, providing timely feedback and maintaining accurate records of student progress. Classroom Management: Establish a positive and organized classroom atmosphere, effectively managing student behavior and ensuring a conducive learning environment. Collaboration: Collaborate with other teachers and school staff to ensure a seamless transition of instruction and provide valuable insights into student development. In order to work in the school, we will need you to be fully compliant, This includes: • DBS on Update Service is a must/Apply through GSL Education • References covering your past 2 years • Proof of right to work • Proof of national insurance • Proof of address (dated within the last three months) • Qualification Documents (QTS/PGCE) GSL Education Offers: Competitive pay rates Direct access to local schools Committed consultants dedicated to meeting your needs Exceptional support for both candidates and client schools Please be advised that the role of Supply Teacher/Cover Supervisor requires a strong knowledge and understanding of safeguarding and child protection and that successful applicants must satisfy all background safer recruitment checks including an enhanced child DBS on the update service or be willing to apply for a new one. GSL Education is an ethical, independent recruitment agency serving teachers across Watford. For more information on the role or any similar, upcoming roles, please contact Homaira url removed at the GSL Education Watford Office and send your updated CV via the application link
Supply Teacher/Cover Supervisor Location: Reading Salary: £80 - £100 Start Date: Immediately Contract Type: Full Time and Part Time roles available Are you a dedicated educator looking for flexible teaching opportunities? Are you passionate about fostering students' academic growth and making a positive impact in the classroom? If so, we have an exciting opportunity for you! We, GSL Education Watford branch, are currently seeking enthusiastic Supply Teachers to join our team at a well-regarded secondary school in Reading. About the Role: As a Supply Teacher/Cover Supervisor, you will have the chance to inspire and educate students across various subjects and year groups. Your responsibilities will include: Lesson Delivery: Plan and deliver engaging lessons according to the school's curriculum, ensuring that students receive quality education in the absence of regular classroom teachers. Student Engagement: Create a dynamic and interactive learning environment, encouraging active participation and academic curiosity among students. Student Assessment: Evaluate and assess student performance, providing timely feedback and maintaining accurate records of student progress. Classroom Management: Establish a positive and organized classroom atmosphere, effectively managing student behavior and ensuring a conducive learning environment. Collaboration: Collaborate with other teachers and school staff to ensure a seamless transition of instruction and provide valuable insights into student development. In order to work in the school, we will need you to be fully compliant, This includes: • DBS on Update Service is a must/Apply through GSL Education • References covering your past 2 years • Proof of right to work • Proof of national insurance • Proof of address (dated within the last three months) • Qualification Documents (QTS/PGCE) GSL Education Offers: Competitive pay rates Direct access to local schools Committed consultants dedicated to meeting your needs Exceptional support for both candidates and client schools Please be advised that the role of Supply Teacher/Cover Supervisor requires a strong knowledge and understanding of safeguarding and child protection and that successful applicants must satisfy all background safer recruitment checks including an enhanced child DBS on the update service or be willing to apply for a new one. GSL Education is an ethical, independent recruitment agency serving teachers across Watford. For more information on the role or any similar, upcoming roles, please contact Homaira url removed at the GSL Education Watford Office and send your updated CV via the application link
May 05, 2024
Contractor
Supply Teacher/Cover Supervisor Location: Reading Salary: £80 - £100 Start Date: Immediately Contract Type: Full Time and Part Time roles available Are you a dedicated educator looking for flexible teaching opportunities? Are you passionate about fostering students' academic growth and making a positive impact in the classroom? If so, we have an exciting opportunity for you! We, GSL Education Watford branch, are currently seeking enthusiastic Supply Teachers to join our team at a well-regarded secondary school in Reading. About the Role: As a Supply Teacher/Cover Supervisor, you will have the chance to inspire and educate students across various subjects and year groups. Your responsibilities will include: Lesson Delivery: Plan and deliver engaging lessons according to the school's curriculum, ensuring that students receive quality education in the absence of regular classroom teachers. Student Engagement: Create a dynamic and interactive learning environment, encouraging active participation and academic curiosity among students. Student Assessment: Evaluate and assess student performance, providing timely feedback and maintaining accurate records of student progress. Classroom Management: Establish a positive and organized classroom atmosphere, effectively managing student behavior and ensuring a conducive learning environment. Collaboration: Collaborate with other teachers and school staff to ensure a seamless transition of instruction and provide valuable insights into student development. In order to work in the school, we will need you to be fully compliant, This includes: • DBS on Update Service is a must/Apply through GSL Education • References covering your past 2 years • Proof of right to work • Proof of national insurance • Proof of address (dated within the last three months) • Qualification Documents (QTS/PGCE) GSL Education Offers: Competitive pay rates Direct access to local schools Committed consultants dedicated to meeting your needs Exceptional support for both candidates and client schools Please be advised that the role of Supply Teacher/Cover Supervisor requires a strong knowledge and understanding of safeguarding and child protection and that successful applicants must satisfy all background safer recruitment checks including an enhanced child DBS on the update service or be willing to apply for a new one. GSL Education is an ethical, independent recruitment agency serving teachers across Watford. For more information on the role or any similar, upcoming roles, please contact Homaira url removed at the GSL Education Watford Office and send your updated CV via the application link
Are you an experienced Clinical or Counselling Psychologist looking to take the next step in your career? If so, join our new service Dunnock View in Colchester, a service for acute inpatient for men and women with significant mental illness . This is an opportunity to change lives for the better and help some of the most vulnerable people in society. Reporting directly to the Lead Psychologist, you will be responsible for individual and group interventions, diagnostic and cognitive assessments, MDT working and risk assessments. You will also facilitate staff reflective practice sessions and be requested to design and deliver training. As a Psychologist, you will have experience and knowledge in carrying a service user's caseload, including assessing complex needs and designing and delivering specialist psychological treatments to support their care plans. Your Psychologist career at Dunnock View will be enjoyable and rewarding as you develop specialist skills throughout your time with us. Your professional growth is valued and there are numerous career development opportunities on offer. There is an extensive range of courses designed to help you grow and succeed in your career. It's a career that brings pride and fulfilment, a true representation of what delivering great healthcare should feel like. As a Psychologist you will be: Participating in the assessment of referrals, and to provide initial assessment service users referred to the service. Undertaking high quality direct (assessment & therapeutic) and indirect (consultative, advisory, and evaluative) specialist psychological interventions and making autonomous clinical decisions. Working therapeutically with service users with complex presentations, undertake the assessments using a broad range of structured psychometric and semi structured clinical methods. Formulating and implementing plans of specialist psychological treatment or management of patients' mental health needs based on a multi-factorial psychological understanding and current evidence based best practise. Being professionally and legally responsible and accountable for all aspects of clinical work and care. Maintaining high standards of care in all areas of practice and in accordance the HCPC Code of Conduct, professional guidelines and Company Policies and Procedures. To be successful in this role, you'll need: Have BPS recognised psychology degrees Be HCPC registered Have Chartered Psychologist status and appropriate post-graduate qualifications Be an approved supervisor within the guidelines of the BPS and relevant division Have understanding of evidence-based psychological practice Have experience of applying psychological knowledge to a clinical Be experienced working with clients with cognitive deficits Have previous experience of conducting research and project working Where you will be working: Dunnock view, Heath Road, Tendring, Clacton On Sea, Essex, CO16 0BX The aim of the service will be to work with individuals in periods of crisis and acute phases of their mental illness in the least restrictive way. The service will be supported by a full Multidisciplinary Team (MDT) consisting of Consultant Psychiatrist, Registered Nurses, Healthcare Workers, Clinical Psychologist, Assistant Psychologist and Occupational Therapy team offering a recovery focused approach. The team will work in collaboration with patients to develop person centred care plans to help with stabilisation and provide a pathway of care back to the community. What you will get: Annual salary of up to £70,000 The equivalent of 33 days annual leave (inc Bank Holidays) - plus your birthday off! Free meals and parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts and special offers, car leasing without a credit check, holiday financing and much more. About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person's individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.
May 05, 2024
Full time
Are you an experienced Clinical or Counselling Psychologist looking to take the next step in your career? If so, join our new service Dunnock View in Colchester, a service for acute inpatient for men and women with significant mental illness . This is an opportunity to change lives for the better and help some of the most vulnerable people in society. Reporting directly to the Lead Psychologist, you will be responsible for individual and group interventions, diagnostic and cognitive assessments, MDT working and risk assessments. You will also facilitate staff reflective practice sessions and be requested to design and deliver training. As a Psychologist, you will have experience and knowledge in carrying a service user's caseload, including assessing complex needs and designing and delivering specialist psychological treatments to support their care plans. Your Psychologist career at Dunnock View will be enjoyable and rewarding as you develop specialist skills throughout your time with us. Your professional growth is valued and there are numerous career development opportunities on offer. There is an extensive range of courses designed to help you grow and succeed in your career. It's a career that brings pride and fulfilment, a true representation of what delivering great healthcare should feel like. As a Psychologist you will be: Participating in the assessment of referrals, and to provide initial assessment service users referred to the service. Undertaking high quality direct (assessment & therapeutic) and indirect (consultative, advisory, and evaluative) specialist psychological interventions and making autonomous clinical decisions. Working therapeutically with service users with complex presentations, undertake the assessments using a broad range of structured psychometric and semi structured clinical methods. Formulating and implementing plans of specialist psychological treatment or management of patients' mental health needs based on a multi-factorial psychological understanding and current evidence based best practise. Being professionally and legally responsible and accountable for all aspects of clinical work and care. Maintaining high standards of care in all areas of practice and in accordance the HCPC Code of Conduct, professional guidelines and Company Policies and Procedures. To be successful in this role, you'll need: Have BPS recognised psychology degrees Be HCPC registered Have Chartered Psychologist status and appropriate post-graduate qualifications Be an approved supervisor within the guidelines of the BPS and relevant division Have understanding of evidence-based psychological practice Have experience of applying psychological knowledge to a clinical Be experienced working with clients with cognitive deficits Have previous experience of conducting research and project working Where you will be working: Dunnock view, Heath Road, Tendring, Clacton On Sea, Essex, CO16 0BX The aim of the service will be to work with individuals in periods of crisis and acute phases of their mental illness in the least restrictive way. The service will be supported by a full Multidisciplinary Team (MDT) consisting of Consultant Psychiatrist, Registered Nurses, Healthcare Workers, Clinical Psychologist, Assistant Psychologist and Occupational Therapy team offering a recovery focused approach. The team will work in collaboration with patients to develop person centred care plans to help with stabilisation and provide a pathway of care back to the community. What you will get: Annual salary of up to £70,000 The equivalent of 33 days annual leave (inc Bank Holidays) - plus your birthday off! Free meals and parking Wellbeing support and activities to help you maintain a great work-life balance. Career development and training to help you achieve your career goals. Pension contribution to secure your future. Life Assurance for added peace of mind. Enhanced Maternity Package so you can truly enjoy this special time. There is also a range of other benefits including retail discounts and special offers, car leasing without a credit check, holiday financing and much more. About your next employer You will be working for an established, stable and agile company with over 8,000 employees and a unique approach to the delivery of care. With a network of over 90 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move. Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally. Elysium Healthcare follows safer recruitment of staff for all appointments. It is a requirement that all staff understand it is each person's individual responsibility and are committed to promoting and safeguarding the welfare of service users. Candidates will be subject to an Enhanced DBS disclosure.
Are you looking to support children with the next steps in their learning and development? Join our team of dedicated teaching assistants who are already making a huge impact with students across Liverpool . We have supply opportunities throughout Merseyside for teachers, teaching assistants & cover supervisors, as well as other education personnel click apply for full job details
May 04, 2024
Seasonal
Are you looking to support children with the next steps in their learning and development? Join our team of dedicated teaching assistants who are already making a huge impact with students across Liverpool . We have supply opportunities throughout Merseyside for teachers, teaching assistants & cover supervisors, as well as other education personnel click apply for full job details
We asked Philippa Tizard to give some insight into her role as a Trainee Solicitor in our London office and to give an idea of what it's like working for a global law firm. For more insight into what a typical day in the life looks like working at Kennedys, visit ourlife at Kennedys page. Q&A What team are you a part of at Kennedys? I work as part of the Travel team in the London office, currently undertaking the SQE Programme at Kennedys. The SQE programme is a 30 month training programme where I will remain in the Travel team for the duration. It involves working at Kennedys four days a week and one day a week to study at BPP. How did you start your career? I began my career at Kennedys working in the Marketing team within Business Development (BD). In BD you are exposed to a variety of work, but I mainly worked on thought leadership. I worked on the fourth edition of the firm's coveted Claims Handling Guide, liaising with around 80 lawyers who had authored various chapters on their specialisms. Working with the content gave me a greater understanding of the plethora of work the firm covers and made me start reconsidering a legal career. Prior to Kennedys I had worked in retail, recruitment, media and au paired a few times. What do you like most about the SQE Programme? The SQE Programme makes becoming a solicitor far more financially viable and accessible. Kennedys was one of the first law firms to implement this programme as part of their training offerings. It was the first time post studying law at university I had seen a training programme that appealed to me. I like that I am studying at the same time as working and that I have a salary. It does present its own challenges too - good time management is essential! What are your biggest achievements so far? Being accepted onto the SQE programme was a big achievement in itself for me. The application process can be quite lengthy and a lot of personal time is invested, so it was incredibly rewarding to be successful. What is the environment like at Kennedys? You will often hear people say that it's the people that make Kennedys stand out, and it's true, colleagues look out for one another. My marketing colleagues were immensely supportive when I first informed them that I was looking to apply to the SQE Programme and very encouraging of me pursuing my goal. Within the travel team I am well-supported. My supervisors recognise when there are opportunities for me to attend remote trials and help on larger, more complex files, to continue to build on my understanding on the legal issues faced by the travel sector. It's encouraging to see team members progress through their careers at the firm and that there's a clear pathway. What advice would you give to someone looking to start the SQE Programme? The SQE programme at Kennedys provides a unique opportunity to become more specialised in a particular area, so I would recommend taking a look at the typical work you'll be exposed to on the Kennedys website. It's important to see value in whatever path has led you to this point, all experience can be relevant in different ways. You will be amazed and intrigued by the backgrounds of your trainee cohort and it definitely is never too late to go for it.
May 04, 2024
Full time
We asked Philippa Tizard to give some insight into her role as a Trainee Solicitor in our London office and to give an idea of what it's like working for a global law firm. For more insight into what a typical day in the life looks like working at Kennedys, visit ourlife at Kennedys page. Q&A What team are you a part of at Kennedys? I work as part of the Travel team in the London office, currently undertaking the SQE Programme at Kennedys. The SQE programme is a 30 month training programme where I will remain in the Travel team for the duration. It involves working at Kennedys four days a week and one day a week to study at BPP. How did you start your career? I began my career at Kennedys working in the Marketing team within Business Development (BD). In BD you are exposed to a variety of work, but I mainly worked on thought leadership. I worked on the fourth edition of the firm's coveted Claims Handling Guide, liaising with around 80 lawyers who had authored various chapters on their specialisms. Working with the content gave me a greater understanding of the plethora of work the firm covers and made me start reconsidering a legal career. Prior to Kennedys I had worked in retail, recruitment, media and au paired a few times. What do you like most about the SQE Programme? The SQE Programme makes becoming a solicitor far more financially viable and accessible. Kennedys was one of the first law firms to implement this programme as part of their training offerings. It was the first time post studying law at university I had seen a training programme that appealed to me. I like that I am studying at the same time as working and that I have a salary. It does present its own challenges too - good time management is essential! What are your biggest achievements so far? Being accepted onto the SQE programme was a big achievement in itself for me. The application process can be quite lengthy and a lot of personal time is invested, so it was incredibly rewarding to be successful. What is the environment like at Kennedys? You will often hear people say that it's the people that make Kennedys stand out, and it's true, colleagues look out for one another. My marketing colleagues were immensely supportive when I first informed them that I was looking to apply to the SQE Programme and very encouraging of me pursuing my goal. Within the travel team I am well-supported. My supervisors recognise when there are opportunities for me to attend remote trials and help on larger, more complex files, to continue to build on my understanding on the legal issues faced by the travel sector. It's encouraging to see team members progress through their careers at the firm and that there's a clear pathway. What advice would you give to someone looking to start the SQE Programme? The SQE programme at Kennedys provides a unique opportunity to become more specialised in a particular area, so I would recommend taking a look at the typical work you'll be exposed to on the Kennedys website. It's important to see value in whatever path has led you to this point, all experience can be relevant in different ways. You will be amazed and intrigued by the backgrounds of your trainee cohort and it definitely is never too late to go for it.
Job Title: Transport Scheduler Location: Ballindalloch Salary: £36,000 - £40,000 Job Type: Full Time, Permanent A&F Grant Ltd's fleet is ever growing and the Company is currently operating around 46 bulk liquid tankers, nationwide. The Company has an experienced workforce and are proud of their low staff turnover rate. The Company specialises in farm and mill deliveries and all drivers have vast experience in delivering to sometimes very difficult and inaccessible locations. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: The primary function of this position is a shared responsibility to manage the nationwide distribution of Molasses utilising a fleet of 15 vehicles and drivers, from our head office in Ballindalloch. The vehicles are based at four locations across the UK namely, Portbury, Liverpool, Nottingham and Grangemouth. In addition to managing the Company's own fleet, the Transport Planner would be required to schedule loads for and liaise with several sub-contractors. Crucial to the success of this position is the ability to maintain regular and effective dialogue with the customer at all times, ensuring that they are notified of any incidents, delays or problems which may affect the service provided to their customer timeously and accurately. You should be highly organised and be capable in prioritising your workload. Strong IT skills are essential as the position requires the post holder to make continual use of Excel spreadsheets, Mandata and Microsoft Outlook. Managing and motivating a team to ensure that the highest standards of service are achieved is mandatory, as is ensuring that the fleet is operated compliantly at all times. As the operation runs 24/7 7 days a week, once trained, there will be some requirements for being on call, weekend cover and holiday cover. If you are confident that you are capable of excelling in this challenging role, you will be rewarded with a competitive salary, 28 days holiday per annum (inclusive of bank holidays), a workplace pension and a friendly office environment. The Candidate: Transport Manager CPC (Desirable) Experience with Microsoft Packages Specialist Training Required: Bulk liquid haulage experience Previous transport planning experience UFAS/TASCC knowledge & understanding (desirable although training can be provided) Key Responsibilities and Accountabilities: Routing our vehicles across the UK in a cost-effective manner to maximise our profitability and ensure customer satisfaction taking into account the following: Ensuring the vehicles are fully compliant Drivers shifts and annual leave Paperwork and admin Routing of drivers to ensure work is completed within driver's hours and WTD regs Complete the necessary reviews of and ongoing maintenance of delivery routes First point of contact for all drivers, driver briefings Organising within a dynamic transport environment Ensuring cost efficient load plans Communicating and liaising with customers Assisting other members of the Transport Team with the day to day operations Working with customers/suppliers/drivers and other traffic desks, planning routes and scheduling delivery times to ensure the smooth running of the operation Prioritising workload, route planning driver brief and de-brief Strong organisational skills for planning schedules, journeys and loads Proactively work to avoid late deliveries Ability to work flexibly and to make decisions quickly Excellent communication skills and the ability to deal with people at all levels Benefits: 4% Employer contribution to your pension Company accident policy Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles of; Office Administrator, Administrator, Admin Assistant, Support Administrator, Business Support, Office Coordinator, Logistics Assistant, Distribution Assistant, Logistics Coordinator, Warehouse Coordinator, Transport Coordinator, Logistics Supervisor, Warehouse Operations, Transport Supervisor, Stock Control coordinator, Supply Chain coordinator, Stock Control Supervisor, Business Administration, Office Management, Clerical Assistant, Plant Operator, HND, GNVQ will also be considered for this role JBRP1_UKTJ
May 04, 2024
Full time
Job Title: Transport Scheduler Location: Ballindalloch Salary: £36,000 - £40,000 Job Type: Full Time, Permanent A&F Grant Ltd's fleet is ever growing and the Company is currently operating around 46 bulk liquid tankers, nationwide. The Company has an experienced workforce and are proud of their low staff turnover rate. The Company specialises in farm and mill deliveries and all drivers have vast experience in delivering to sometimes very difficult and inaccessible locations. Overseas candidates will NOT be considered for this role. We are not sponsoring Visa's at this time, so please refrain from applying unless eligible to work in the UK The Role: The primary function of this position is a shared responsibility to manage the nationwide distribution of Molasses utilising a fleet of 15 vehicles and drivers, from our head office in Ballindalloch. The vehicles are based at four locations across the UK namely, Portbury, Liverpool, Nottingham and Grangemouth. In addition to managing the Company's own fleet, the Transport Planner would be required to schedule loads for and liaise with several sub-contractors. Crucial to the success of this position is the ability to maintain regular and effective dialogue with the customer at all times, ensuring that they are notified of any incidents, delays or problems which may affect the service provided to their customer timeously and accurately. You should be highly organised and be capable in prioritising your workload. Strong IT skills are essential as the position requires the post holder to make continual use of Excel spreadsheets, Mandata and Microsoft Outlook. Managing and motivating a team to ensure that the highest standards of service are achieved is mandatory, as is ensuring that the fleet is operated compliantly at all times. As the operation runs 24/7 7 days a week, once trained, there will be some requirements for being on call, weekend cover and holiday cover. If you are confident that you are capable of excelling in this challenging role, you will be rewarded with a competitive salary, 28 days holiday per annum (inclusive of bank holidays), a workplace pension and a friendly office environment. The Candidate: Transport Manager CPC (Desirable) Experience with Microsoft Packages Specialist Training Required: Bulk liquid haulage experience Previous transport planning experience UFAS/TASCC knowledge & understanding (desirable although training can be provided) Key Responsibilities and Accountabilities: Routing our vehicles across the UK in a cost-effective manner to maximise our profitability and ensure customer satisfaction taking into account the following: Ensuring the vehicles are fully compliant Drivers shifts and annual leave Paperwork and admin Routing of drivers to ensure work is completed within driver's hours and WTD regs Complete the necessary reviews of and ongoing maintenance of delivery routes First point of contact for all drivers, driver briefings Organising within a dynamic transport environment Ensuring cost efficient load plans Communicating and liaising with customers Assisting other members of the Transport Team with the day to day operations Working with customers/suppliers/drivers and other traffic desks, planning routes and scheduling delivery times to ensure the smooth running of the operation Prioritising workload, route planning driver brief and de-brief Strong organisational skills for planning schedules, journeys and loads Proactively work to avoid late deliveries Ability to work flexibly and to make decisions quickly Excellent communication skills and the ability to deal with people at all levels Benefits: 4% Employer contribution to your pension Company accident policy Please click on the APPLY button to send your CV and Cover Letter for this role. Candidates with experience or relevant job titles of; Office Administrator, Administrator, Admin Assistant, Support Administrator, Business Support, Office Coordinator, Logistics Assistant, Distribution Assistant, Logistics Coordinator, Warehouse Coordinator, Transport Coordinator, Logistics Supervisor, Warehouse Operations, Transport Supervisor, Stock Control coordinator, Supply Chain coordinator, Stock Control Supervisor, Business Administration, Office Management, Clerical Assistant, Plant Operator, HND, GNVQ will also be considered for this role JBRP1_UKTJ
Randstad Construction & Property
Oxford, Oxfordshire
Location: Oxford Position: Lead Electrical Facilities Maintenance Engineer Type: Full-time, Permanent Salary: Up to 45k per annum Package: Competitive package including holiday, pension, and overtime Are you an experienced and driven Electrical maintenance professional seeking an exciting leadership role? Do you thrive in managing teams and enjoy getting your hands dirty with hands-on maintenance tasks? Join my clients dynamic team at a leading Facilities Management company, as a Lead Facilities Maintenance Engineer on a static site near Oxford. Role Overview: As the Lead l Maintenance Engineer, you will play a pivotal role in overseeing a team of skilled engineers while actively participating in both planned and reactive maintenance tasks. You will be responsible for ensuring the smooth operation of electrical and mechanical systems, optimising facility performance, and contributing to the overall success of our projects. Key Responsibilities: Lead, mentor, and manage a team of engineers, providing technical guidance and support. Perform hands-on maintenance work, covering electrical and mechanical systems, to diagnose and resolve issues efficiently. Coordinate and schedule maintenance tasks, ensuring optimal resource allocation and timely completion. Collaborate with cross-functional teams to implement preventive maintenance strategies and improve equipment reliability. Respond to and manage reactive maintenance requests in a timely manner to minimise downtime. Conduct regular inspections to identify potential problems and address them proactively. Maintain accurate documentation of maintenance activities, reports, and records. Ensure compliance with health, safety, and environmental regulations. Qualifications and Experience: Relevant technical qualification in Electrical Engineering including City and Guilds or NVQ Extensive hands-on experience in electrical maintenance. Proven experience in a supervisory or leadership role, with exceptional team management skills. Strong understanding of health and safety regulations and their application. Excellent problem-solving abilities and a proactive approach to maintenance challenges. Effective communication skills to liaise with team members and stakeholders. Benefits: Competitive salary Comprehensive package including holiday allowance and pension scheme. Opportunities for overtime to enhance your earnings. Professional growth and development within a reputable FM company. If you are a skilled Mechanical maintenance professional with leadership acumen and a hands-on attitude, we encourage you to apply and become an integral part of our dedicated team. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
May 04, 2024
Full time
Location: Oxford Position: Lead Electrical Facilities Maintenance Engineer Type: Full-time, Permanent Salary: Up to 45k per annum Package: Competitive package including holiday, pension, and overtime Are you an experienced and driven Electrical maintenance professional seeking an exciting leadership role? Do you thrive in managing teams and enjoy getting your hands dirty with hands-on maintenance tasks? Join my clients dynamic team at a leading Facilities Management company, as a Lead Facilities Maintenance Engineer on a static site near Oxford. Role Overview: As the Lead l Maintenance Engineer, you will play a pivotal role in overseeing a team of skilled engineers while actively participating in both planned and reactive maintenance tasks. You will be responsible for ensuring the smooth operation of electrical and mechanical systems, optimising facility performance, and contributing to the overall success of our projects. Key Responsibilities: Lead, mentor, and manage a team of engineers, providing technical guidance and support. Perform hands-on maintenance work, covering electrical and mechanical systems, to diagnose and resolve issues efficiently. Coordinate and schedule maintenance tasks, ensuring optimal resource allocation and timely completion. Collaborate with cross-functional teams to implement preventive maintenance strategies and improve equipment reliability. Respond to and manage reactive maintenance requests in a timely manner to minimise downtime. Conduct regular inspections to identify potential problems and address them proactively. Maintain accurate documentation of maintenance activities, reports, and records. Ensure compliance with health, safety, and environmental regulations. Qualifications and Experience: Relevant technical qualification in Electrical Engineering including City and Guilds or NVQ Extensive hands-on experience in electrical maintenance. Proven experience in a supervisory or leadership role, with exceptional team management skills. Strong understanding of health and safety regulations and their application. Excellent problem-solving abilities and a proactive approach to maintenance challenges. Effective communication skills to liaise with team members and stakeholders. Benefits: Competitive salary Comprehensive package including holiday allowance and pension scheme. Opportunities for overtime to enhance your earnings. Professional growth and development within a reputable FM company. If you are a skilled Mechanical maintenance professional with leadership acumen and a hands-on attitude, we encourage you to apply and become an integral part of our dedicated team. Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Role: Legal Aid Billing / Costs Draftsperson Gemini Recruitment are currently partnering with specialist Law Costs Draftsmen (Cost Law Services Ltd ) whom are seeking experienced Law Costs Draftsmen with extensive experience in drafting Legal Aid bills and Private Client matters. Cost Law Services (CLS) is offering an attractive salary package, a supportive team environment and real prospects for success and promotion.The Company will consider applicants wishing to work part time, full time or with flexible working hours. Accountability within a remote working culture is the norm within this business, and CLS has thereby adopted a hybrid working model. Costs Law Services Background: Cost Law Services Limited have grown exponentially nationwide to from a team of over 40 Costs Professionals with immense experience in all aspects of costs law. Cost Law Services represents various clients - one of whom is a leading legal aid practice - with all their billing. Their broad spectrum of billing across multiple areas of law is based on a sound knowledge of the costs system and the ability to manage client expectations to ensure their cash flow is maintained. Their work involves preparing bills and costs budgets in Court of Protection, Children Law, Clinical Negligence, Commercial Litigation, Family, Housing & Litigation, Immigration, Judicial Review, and Personal Injury matters. The company provides a supportive team environment and real prospects for success and promotion. The Role: The ideal candidate will have an in depth knowledge of the Legal Aid Costs and assessment rules; will have experience with the Legal aid agency (LAA) software CCMS, and all Legal Aid claims. You will be joining an established team of 30 Costs Lawyers/ Draftspersons with offices nationwide to assist and support billing process and recovery to the legal profession. The company is looking for experienced candidates who will hit the ground running. Main Duties and Responsibilities: Report directly to Supervisor/Manager; Professional pro-active approach, strong client care skills and a proactive understanding of clients needs; Drafting High Cost Case Plans (Hourly Rate - essential); CCFS billing; To complete and supervise Legal Aid Claims; (CCMS Claims; Claim 1s/Claim 1as/ Claim 2s); Supervising and checking Legal Aid bill preparation Claim1s, Claim1As; Experience in checking detailed 3 column and 6 column bills (Inter Partes); Experience in preparing and lodging bills at Court for assessment (Inter Partes); Assisting with payment of invoices; Processing of bills post assessment and preparing Final Costs Certificate; Processing bills payable by the third parties; Liaising with counsel and experts on bills and invoices; Training junior staff on case plans and bill preparation and advising on variety of legal costs matters Key Skills Required: Have previous experience in processing High Costs Case Plans and Legal Aid bills; Experience of dealing with Legal Aid bills from start to finish with the Legal Aid agency and third parties; Excellent attention to detail; Excellent numerical skills; Self-motivated with the ability to work on own initiative and to tight deadlines; Excellent communication skills; Up to date knowledge of LAA Costs Assessment Guidance, CPR and Costs legislation; Committed team player and adapt well to new challenges; Professional with a pro-active approach; excellent client care skills and ability to deal with other professionals and court services; Excellent analytical and organisational skills; Ability to use own initiative and sound judgment; Excellent IT Skills -familiar with Microsoft Office applications; Costs Master; Ensuring compliance with Bill/Case management and document management skills. This list is not exhaustive and there may be other duties as reasonably required. About Gemini Recruitment and Equal Opportunities: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals, Costs Lawyers, Costs Draftsman and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. The company is committed to Equal Opportunities and embraces diversity & inclusion of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. The recruitment process will fully comply with GDPR and other applicable laws. Background checks inclusive of references & DBS checks will be conducted to establish your eligibility to work in the UK and suitability for this role. By applying for this vacancy you give permission to Gemini Recruitment Services Limited to submit your CV to the hiring company and thereby accept the T&C's, Privacy Policy and Disclaimers JBRP1_UKTJ
May 04, 2024
Full time
Role: Legal Aid Billing / Costs Draftsperson Gemini Recruitment are currently partnering with specialist Law Costs Draftsmen (Cost Law Services Ltd ) whom are seeking experienced Law Costs Draftsmen with extensive experience in drafting Legal Aid bills and Private Client matters. Cost Law Services (CLS) is offering an attractive salary package, a supportive team environment and real prospects for success and promotion.The Company will consider applicants wishing to work part time, full time or with flexible working hours. Accountability within a remote working culture is the norm within this business, and CLS has thereby adopted a hybrid working model. Costs Law Services Background: Cost Law Services Limited have grown exponentially nationwide to from a team of over 40 Costs Professionals with immense experience in all aspects of costs law. Cost Law Services represents various clients - one of whom is a leading legal aid practice - with all their billing. Their broad spectrum of billing across multiple areas of law is based on a sound knowledge of the costs system and the ability to manage client expectations to ensure their cash flow is maintained. Their work involves preparing bills and costs budgets in Court of Protection, Children Law, Clinical Negligence, Commercial Litigation, Family, Housing & Litigation, Immigration, Judicial Review, and Personal Injury matters. The company provides a supportive team environment and real prospects for success and promotion. The Role: The ideal candidate will have an in depth knowledge of the Legal Aid Costs and assessment rules; will have experience with the Legal aid agency (LAA) software CCMS, and all Legal Aid claims. You will be joining an established team of 30 Costs Lawyers/ Draftspersons with offices nationwide to assist and support billing process and recovery to the legal profession. The company is looking for experienced candidates who will hit the ground running. Main Duties and Responsibilities: Report directly to Supervisor/Manager; Professional pro-active approach, strong client care skills and a proactive understanding of clients needs; Drafting High Cost Case Plans (Hourly Rate - essential); CCFS billing; To complete and supervise Legal Aid Claims; (CCMS Claims; Claim 1s/Claim 1as/ Claim 2s); Supervising and checking Legal Aid bill preparation Claim1s, Claim1As; Experience in checking detailed 3 column and 6 column bills (Inter Partes); Experience in preparing and lodging bills at Court for assessment (Inter Partes); Assisting with payment of invoices; Processing of bills post assessment and preparing Final Costs Certificate; Processing bills payable by the third parties; Liaising with counsel and experts on bills and invoices; Training junior staff on case plans and bill preparation and advising on variety of legal costs matters Key Skills Required: Have previous experience in processing High Costs Case Plans and Legal Aid bills; Experience of dealing with Legal Aid bills from start to finish with the Legal Aid agency and third parties; Excellent attention to detail; Excellent numerical skills; Self-motivated with the ability to work on own initiative and to tight deadlines; Excellent communication skills; Up to date knowledge of LAA Costs Assessment Guidance, CPR and Costs legislation; Committed team player and adapt well to new challenges; Professional with a pro-active approach; excellent client care skills and ability to deal with other professionals and court services; Excellent analytical and organisational skills; Ability to use own initiative and sound judgment; Excellent IT Skills -familiar with Microsoft Office applications; Costs Master; Ensuring compliance with Bill/Case management and document management skills. This list is not exhaustive and there may be other duties as reasonably required. About Gemini Recruitment and Equal Opportunities: Gemini Recruitment is a leading recruitment agency specialising in legal recruitment. We provide a highly focused service specialising in placements for Solicitors, Legal Executives, Trainee Solicitors, Paralegals, Costs Lawyers, Costs Draftsman and Legal Support Staff. We have intimate knowledge of specific opportunities in the legal market across the UK. The company is committed to Equal Opportunities and embraces diversity & inclusion of its staff and strives to ensure that their workforce reflects the diversity of the communities they serve. The recruitment process will fully comply with GDPR and other applicable laws. Background checks inclusive of references & DBS checks will be conducted to establish your eligibility to work in the UK and suitability for this role. By applying for this vacancy you give permission to Gemini Recruitment Services Limited to submit your CV to the hiring company and thereby accept the T&C's, Privacy Policy and Disclaimers JBRP1_UKTJ
Customer Services Team Leader/SupervisorFixed term contract to cover Maternity.Salary - £12.86ph - £26,748Hours - 40 hr working week - 8am - 20:00hrs on a rotational basis, working 5 out of 7 -( 1 in 3 weekends) NorthamptonWe have a great opportunity for a Service Driven Team leader to work for a vibrant and fast paced service delivery team.The Customer Services Team Leader plays a pivotal role in ensuring exceptional service delivery to clients by effectively managing customer service agents. This is a great opportunity for an individual who is looking to take that next step in their management career - maybe you are currently working as a Senior Customer Service individual who has been looking after a small team, or someone that is a Team Leader looking to gain exposure as a Supervisor and continue to build your management skills - if so then this could be the perfect role.Duties Manage labour deployment within teams during shifts to achieve their targets efficiently. Coach and mentor agents to ensure optimal performance and adherence to role requirements. Provide agents with necessary development and support to excel in their roles. Collaborate with other Supervisors to maintain 24-hour depot performance, offering assistance to other shifts as needed. Support agents in implementing Performance Leadership techniques sensibly and effectively. Encourage and facilitate the submission, evaluation, and implementation of Continuous Improvement principles and ideas. Support agents through active floor walking, demonstrating role model behaviour. Ensure respectful treatment of all employees, visitors, and contractors. Take ownership of managing holiday and sickness absence within the shift. Act as a deputy for the Customer Experience Manager when required. Drive personal development by continuously improving knowledge, skills, and awareness. Minimise call wait times to enhance customer satisfaction. Maintain excellent call quality within the team. Provide support to resolve escalated situations. Offer guidance during training sessions to equip agents effectively. Generate regular reports for performance evaluation. Ensure compliance with company procedures among all staff. Promote a proactive approach to GDPR compliance. Develop and implement working practices to boost productivity across the call centre. Assist the Customer Experience Manager in meeting call centre targets. The Candidate Proven experience in a customer service environment. Strong leadership, coaching, and management skills. Effective communication skills across all levels, with the ability to address challenges appropriately. Proficient problem-solving abilities, utilising initiative to resolve issues. Dedicated team player committed to achieving shared goals.
May 04, 2024
Full time
Customer Services Team Leader/SupervisorFixed term contract to cover Maternity.Salary - £12.86ph - £26,748Hours - 40 hr working week - 8am - 20:00hrs on a rotational basis, working 5 out of 7 -( 1 in 3 weekends) NorthamptonWe have a great opportunity for a Service Driven Team leader to work for a vibrant and fast paced service delivery team.The Customer Services Team Leader plays a pivotal role in ensuring exceptional service delivery to clients by effectively managing customer service agents. This is a great opportunity for an individual who is looking to take that next step in their management career - maybe you are currently working as a Senior Customer Service individual who has been looking after a small team, or someone that is a Team Leader looking to gain exposure as a Supervisor and continue to build your management skills - if so then this could be the perfect role.Duties Manage labour deployment within teams during shifts to achieve their targets efficiently. Coach and mentor agents to ensure optimal performance and adherence to role requirements. Provide agents with necessary development and support to excel in their roles. Collaborate with other Supervisors to maintain 24-hour depot performance, offering assistance to other shifts as needed. Support agents in implementing Performance Leadership techniques sensibly and effectively. Encourage and facilitate the submission, evaluation, and implementation of Continuous Improvement principles and ideas. Support agents through active floor walking, demonstrating role model behaviour. Ensure respectful treatment of all employees, visitors, and contractors. Take ownership of managing holiday and sickness absence within the shift. Act as a deputy for the Customer Experience Manager when required. Drive personal development by continuously improving knowledge, skills, and awareness. Minimise call wait times to enhance customer satisfaction. Maintain excellent call quality within the team. Provide support to resolve escalated situations. Offer guidance during training sessions to equip agents effectively. Generate regular reports for performance evaluation. Ensure compliance with company procedures among all staff. Promote a proactive approach to GDPR compliance. Develop and implement working practices to boost productivity across the call centre. Assist the Customer Experience Manager in meeting call centre targets. The Candidate Proven experience in a customer service environment. Strong leadership, coaching, and management skills. Effective communication skills across all levels, with the ability to address challenges appropriately. Proficient problem-solving abilities, utilising initiative to resolve issues. Dedicated team player committed to achieving shared goals.
Job Title: Trainee Office Assistant Location: London PURPOSE OF ROLE To support the Administration/Reception/Secretarial team with post room activities, scanning, filing, off site storage, kitchen checks including maintaining coffee machines, meeting room set ups and general day to day admin duties required. MAIN RESPONSIBILITIES Cover post activities when needed. Open all post and sort accordingly; distribute (by rota) Cover scanning duties when needed. Undertake printing of letters, accounts, presentation packs as required Undertake photocopying, laminating documentsand binding of reports Assist with Reception Cover to field telephone calls and take messages, arrange couriers assist with refreshments etc, as required. Assist with retrieving files to and from storage when needed. Undertaking specific tasks as requested by the Office Supervisor or Senior Office Manager with property matters as required. Assist arranging refreshments for meetings and events as necessary. Assist admin team with Landlord issues and Contractors on site Assist with preparing disbursement documents (T10 Forms) relating to invoices required by Milton Keynes Accounts Department. Assisting with AML New client set ups on CCH and I-Manage Assisting with photocopier faults & toners - All Floors Assisting with Confidential Waste control - All Floors De-Scaling of Kitchen equipment Ad hoc tasks, as required QUALIFICATION AND SKILLS REQUIRED Good People skills Good communication skills Good telephone manner Keyboards skills IT literate (Word, Excel, Outlook) Accuracy and attention to detail Flexibility and able to multitask Organisation Enthusiastic/willing to learn Experience with food handling and hospitality WHATS IN IT FOR YOU? Genuine work life balance. Accredited Investor in People. New and improved programme for Succession planning and supportive management structure to help you realise your potential. Up to 33 days holiday including bank holidays, plus the opportunity to buy up to 5 days. Competitive salary. Amazing employee referral scheme, paying up to £4000 for a successful referral. Paid CSR time. Car lease scheme. And more!
May 04, 2024
Full time
Job Title: Trainee Office Assistant Location: London PURPOSE OF ROLE To support the Administration/Reception/Secretarial team with post room activities, scanning, filing, off site storage, kitchen checks including maintaining coffee machines, meeting room set ups and general day to day admin duties required. MAIN RESPONSIBILITIES Cover post activities when needed. Open all post and sort accordingly; distribute (by rota) Cover scanning duties when needed. Undertake printing of letters, accounts, presentation packs as required Undertake photocopying, laminating documentsand binding of reports Assist with Reception Cover to field telephone calls and take messages, arrange couriers assist with refreshments etc, as required. Assist with retrieving files to and from storage when needed. Undertaking specific tasks as requested by the Office Supervisor or Senior Office Manager with property matters as required. Assist arranging refreshments for meetings and events as necessary. Assist admin team with Landlord issues and Contractors on site Assist with preparing disbursement documents (T10 Forms) relating to invoices required by Milton Keynes Accounts Department. Assisting with AML New client set ups on CCH and I-Manage Assisting with photocopier faults & toners - All Floors Assisting with Confidential Waste control - All Floors De-Scaling of Kitchen equipment Ad hoc tasks, as required QUALIFICATION AND SKILLS REQUIRED Good People skills Good communication skills Good telephone manner Keyboards skills IT literate (Word, Excel, Outlook) Accuracy and attention to detail Flexibility and able to multitask Organisation Enthusiastic/willing to learn Experience with food handling and hospitality WHATS IN IT FOR YOU? Genuine work life balance. Accredited Investor in People. New and improved programme for Succession planning and supportive management structure to help you realise your potential. Up to 33 days holiday including bank holidays, plus the opportunity to buy up to 5 days. Competitive salary. Amazing employee referral scheme, paying up to £4000 for a successful referral. Paid CSR time. Car lease scheme. And more!
About the role: At Next we have a great opportunity for a Corporate Security Officer to join our Security Solutions team at Glen House in London. The Security Solutions team offers a one stop approach to all security related issues across all corporate sites, stores and its assets. The role is diverse involving daily management of multiple security technologies namely CCTV, intruder and fire alarm systems. Regular engagement with external suppliers is expected as is regular contact with our stores and off site offices. Daily liaison with the department's security suppliers is vital to ensure Next's property, people and premises remain protected within a secure environment. This role will cover days, nights and weekends on a 4 week rolling rota. You will: Daily monitoring of intruder, fire and panic alarm systems across the estate to identify problematic issues and rectifying the faults that occur. Liaise with store staff, third party contractors and the emergency services where necessary. Assist with booking emergency contractors to attend our stores out of hours for any emergencies that may arise. Assist and advise the key holding company operatives that attend our sites ensuring compliance to set KPI's/SLA's Ensure the safety of staff and visitors on Next sites and to maintain and recommend effective physical measures to enhance the integrity and security of the sites. Work with a team of Corporate security/Hub operatives providing effective cover 24 hours a day and 7 days a week. Assist in all aspects of the security function across our estate and to effectively react to any issues that may occur. Maintain accurate records and carry out audits on the access and Security systems that is in place. Carry out weekly tests and reports. Ensure that all equipment is in good working order, and reporting any faults to the Security Supervisor Assist with security investigations into breaches of security and fraud conducted by members of Next staff, its contractors working in the employment of Next and visitors as instructed. Support Next Plc with any external events that are organised where a security presence is required. About you: Highly organised with the ability to multi task and prioritise activities Able to communicate effectively and clearly at all levels within the organisation Excellent report-writing and analytical skills with attention to detail Good organisational and time management skills A positive attitude to dealing with people and taking on challenges A thorough understanding of alarm/CCTV software Competent in the use of Microsoft packages and Google
May 04, 2024
Full time
About the role: At Next we have a great opportunity for a Corporate Security Officer to join our Security Solutions team at Glen House in London. The Security Solutions team offers a one stop approach to all security related issues across all corporate sites, stores and its assets. The role is diverse involving daily management of multiple security technologies namely CCTV, intruder and fire alarm systems. Regular engagement with external suppliers is expected as is regular contact with our stores and off site offices. Daily liaison with the department's security suppliers is vital to ensure Next's property, people and premises remain protected within a secure environment. This role will cover days, nights and weekends on a 4 week rolling rota. You will: Daily monitoring of intruder, fire and panic alarm systems across the estate to identify problematic issues and rectifying the faults that occur. Liaise with store staff, third party contractors and the emergency services where necessary. Assist with booking emergency contractors to attend our stores out of hours for any emergencies that may arise. Assist and advise the key holding company operatives that attend our sites ensuring compliance to set KPI's/SLA's Ensure the safety of staff and visitors on Next sites and to maintain and recommend effective physical measures to enhance the integrity and security of the sites. Work with a team of Corporate security/Hub operatives providing effective cover 24 hours a day and 7 days a week. Assist in all aspects of the security function across our estate and to effectively react to any issues that may occur. Maintain accurate records and carry out audits on the access and Security systems that is in place. Carry out weekly tests and reports. Ensure that all equipment is in good working order, and reporting any faults to the Security Supervisor Assist with security investigations into breaches of security and fraud conducted by members of Next staff, its contractors working in the employment of Next and visitors as instructed. Support Next Plc with any external events that are organised where a security presence is required. About you: Highly organised with the ability to multi task and prioritise activities Able to communicate effectively and clearly at all levels within the organisation Excellent report-writing and analytical skills with attention to detail Good organisational and time management skills A positive attitude to dealing with people and taking on challenges A thorough understanding of alarm/CCTV software Competent in the use of Microsoft packages and Google
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams across international Brother sales offices to ensure consistent content quality and user-friendliness. Review, edit, and create English-language content for product guides, user interfaces, FAQs, and other informational materials. Manage production schedules to meet all deadlines and maintain high standards of content delivery. Education and Experience Required: Essential: Experience in end user content review and creation, ideally in hardware and/or software domains. Good understanding of customer journey and mapping, particularly using Chat Bot systems. Excellent analytical skills and strong communication abilities. Previous work experience in a customer support function with attention to detail. Proficiency in Microsoft Office and Adobe Acrobat. Desirable: Degree-level education or equivalent professional experience. Team leader or Supervisory experience Experience working within a global company, collaborating with multi-national teams. Familiarity with corporate industry-standard style guides for content creation. Knowledge of machine translation systems. Benefits: £38k-43k based on experience Flexi Working Hours (37.5 working week) Monday-Friday Hybrid working model (2 Office/3 Home) 25 days holidays + BH Free Parking Opportunities for professional growth and development within a leading technology company. How to Apply: If you are a motivated individual who thrives in a dynamic environment and is passionate about enhancing customer experiences through innovative solutions, we encourage you to apply. Please send your CV and a cover letter detailing your relevant experience The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
May 04, 2024
Full time
Job Title: Technical Experience Specialist Department: Customer Support Company Overview: Our client is a renowned provider of innovative technology solutions. They are committed to enhancing customer experiences through cutting-edge products and exceptional support services. Job Description: We are seeking a dynamic and detail-oriented Customer Experience Specialist/Analyst to join our Customer Support team. The primary focus of this role is to create engaging and user-friendly content for our customers, develop our Chat Bot function, and analyse data to continually improve the customer experience. Key Responsibilities: Participate in building and developing chatbot/Chat GPT and machine translation processes and workflows. Conduct thorough analysis of previous Chat Bot data to identify improvement areas and enhance user interactions. Contribute to proposals for the design, structure, and delivery methods of content to optimise customer engagement. Collaborate with the call centre team to review contact trends and recommend improvements to end-user content. Liaise with document and development teams across international Brother sales offices to ensure consistent content quality and user-friendliness. Review, edit, and create English-language content for product guides, user interfaces, FAQs, and other informational materials. Manage production schedules to meet all deadlines and maintain high standards of content delivery. Education and Experience Required: Essential: Experience in end user content review and creation, ideally in hardware and/or software domains. Good understanding of customer journey and mapping, particularly using Chat Bot systems. Excellent analytical skills and strong communication abilities. Previous work experience in a customer support function with attention to detail. Proficiency in Microsoft Office and Adobe Acrobat. Desirable: Degree-level education or equivalent professional experience. Team leader or Supervisory experience Experience working within a global company, collaborating with multi-national teams. Familiarity with corporate industry-standard style guides for content creation. Knowledge of machine translation systems. Benefits: £38k-43k based on experience Flexi Working Hours (37.5 working week) Monday-Friday Hybrid working model (2 Office/3 Home) 25 days holidays + BH Free Parking Opportunities for professional growth and development within a leading technology company. How to Apply: If you are a motivated individual who thrives in a dynamic environment and is passionate about enhancing customer experiences through innovative solutions, we encourage you to apply. Please send your CV and a cover letter detailing your relevant experience The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.
Team Leader Putting U in Southern Co-op Southern Co-op is recruiting for a Team Leader to join our thriving retail store. Our stores are way more than somewhere to pick up the groceries - they're the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. As a Team Leader, you'll support the Store Manager to motivate, engage, lead & develop a team of colleagues. What we're looking for We're after the right candidate to encourage and drive the team forward, to promote, embed and support our values and community spirit, and provide an excellent memorable experience all round. Experience in a similar role would be advantageous but not essential as full training will be provided. You'll be self-motivated, with excellent communication and organisation skills, and be a great team player with a positive 'can do' attitude. Your day-to-day tasks will include: Participate in all aspects of store operations which include Post Office, Parcel Services, Local Suppliers, Neighbourly Programme, Too Good To Go and Home Delivery Services Engage with and support the local community Support the operational management of the store to ensure a safe, legal and high-performing business, whilst taking overall responsibility in the absence of the Store Manager Be a role model and lead the team to work together to provide an exceptional customer experience for our customers Ensure continued and sustainable growth in our business through leading and developing people What we offer you is a part time role, 27 hours per week, worked across 3 days. You'll need to display commitment and flexibility when it comes to working hours, covering mornings, evenings, and weekends. Why Southern Co-op? Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first - and it's no different for our colleagues. You'll be part of a great team and get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices. You'll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more. We want to put U in Southern Co-op - start your new career now.
May 04, 2024
Full time
Team Leader Putting U in Southern Co-op Southern Co-op is recruiting for a Team Leader to join our thriving retail store. Our stores are way more than somewhere to pick up the groceries - they're the heart of the town or village, the place to bump into friends, or even a vital service for vulnerable people. As a Team Leader, you'll support the Store Manager to motivate, engage, lead & develop a team of colleagues. What we're looking for We're after the right candidate to encourage and drive the team forward, to promote, embed and support our values and community spirit, and provide an excellent memorable experience all round. Experience in a similar role would be advantageous but not essential as full training will be provided. You'll be self-motivated, with excellent communication and organisation skills, and be a great team player with a positive 'can do' attitude. Your day-to-day tasks will include: Participate in all aspects of store operations which include Post Office, Parcel Services, Local Suppliers, Neighbourly Programme, Too Good To Go and Home Delivery Services Engage with and support the local community Support the operational management of the store to ensure a safe, legal and high-performing business, whilst taking overall responsibility in the absence of the Store Manager Be a role model and lead the team to work together to provide an exceptional customer experience for our customers Ensure continued and sustainable growth in our business through leading and developing people What we offer you is a part time role, 27 hours per week, worked across 3 days. You'll need to display commitment and flexibility when it comes to working hours, covering mornings, evenings, and weekends. Why Southern Co-op? Southern Co-op offers a lot more than just a job. As we are completely owned by our members, we put people first - and it's no different for our colleagues. You'll be part of a great team and get the chance to grow your career - whether this is an internal course or an apprenticeship, we're here to support your choices. You'll have instant access to a huge selection of benefits, including 20% colleague discount, 31 days of annual leave (incl bank holidays), healthcare plans, employee assistance programme, generous shopping discounts, NEST pension, cycle-to-work scheme, colleague referral scheme and much more. We want to put U in Southern Co-op - start your new career now.
Job Title: Customer Service Team Leader Location: Farnworth, Bolton, BL4 0AN Salary : £27,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 38 hours per week About the Company: Heatrod Elements Ltd are looking for a Customer Service Team Leader to join our team. Based in Farnworth, Bolton we are the leading manufacturer of heating elements and associated process heating equipment that's required in domestic and industrial applications. About the Role: We have an exciting new opportunity to join our customer services team as the Team Leader. This is a great opportunity to work with us in building our customer relationships (both internally and externally) working closely with the Sales Team and the wider business. We are looking for someone with a passion for customer services, who can get the best from their colleagues to provide service excellence. Working in the team on day to day tasks as well as being responsible for driving change. About You: What we're looking for in a Customer Service Team Leader: Customer focused Deliver a great customer experience Always strive to give the best service Be the key link between operations and customer service - building key relationships Calm under pressure, problem solving, attention to detail and ability to follow tasks through to completion Have an analytical approach, be able to simplify complex situations and apply sound judgment to resolve problems. Able to delegate workloads effectively and evenly between team members Drive performance of team members, ensuring KPI's are met Build a good level of product knowledge and proactively drive improvements in customer service and customer experience Your experience: At least 5 years in a customer service environment People Management experience Experience of working a manufacturing environment is desirable Proven experience in building customer relationships Excellent IT skills, MS Office, CRM systems, etc Benefits: 25 days holiday, increases with length of service Cash Health Plan/Discount Scheme Free onsite parking Great company social events Pension Scheme Training and Development Opportunities, both internally/externally to the business Please Note: No agencies. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Senior Customer Service Representative, Client Services, Customer Service Advisor, Customer Services Supervisor, Customer Relationship Executive, Customer Service Administrator, Administrator, Office Team Leader, Client Services Manager, Customer Service Manager may also be considered for this role.
May 04, 2024
Full time
Job Title: Customer Service Team Leader Location: Farnworth, Bolton, BL4 0AN Salary : £27,000 to £30,000 per annum Job Type: Full time, Permanent Working Hours: 38 hours per week About the Company: Heatrod Elements Ltd are looking for a Customer Service Team Leader to join our team. Based in Farnworth, Bolton we are the leading manufacturer of heating elements and associated process heating equipment that's required in domestic and industrial applications. About the Role: We have an exciting new opportunity to join our customer services team as the Team Leader. This is a great opportunity to work with us in building our customer relationships (both internally and externally) working closely with the Sales Team and the wider business. We are looking for someone with a passion for customer services, who can get the best from their colleagues to provide service excellence. Working in the team on day to day tasks as well as being responsible for driving change. About You: What we're looking for in a Customer Service Team Leader: Customer focused Deliver a great customer experience Always strive to give the best service Be the key link between operations and customer service - building key relationships Calm under pressure, problem solving, attention to detail and ability to follow tasks through to completion Have an analytical approach, be able to simplify complex situations and apply sound judgment to resolve problems. Able to delegate workloads effectively and evenly between team members Drive performance of team members, ensuring KPI's are met Build a good level of product knowledge and proactively drive improvements in customer service and customer experience Your experience: At least 5 years in a customer service environment People Management experience Experience of working a manufacturing environment is desirable Proven experience in building customer relationships Excellent IT skills, MS Office, CRM systems, etc Benefits: 25 days holiday, increases with length of service Cash Health Plan/Discount Scheme Free onsite parking Great company social events Pension Scheme Training and Development Opportunities, both internally/externally to the business Please Note: No agencies. Please click the APPLY button to send your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Senior Customer Service Representative, Client Services, Customer Service Advisor, Customer Services Supervisor, Customer Relationship Executive, Customer Service Administrator, Administrator, Office Team Leader, Client Services Manager, Customer Service Manager may also be considered for this role.