Warehouse Logistics / Planning Administrator Salary £20,000 - £24,000 DOE Bedford Do you have previous experience working within a warehouse dealing with shipments and administration? Working in a busy and fast paced environment, this role is varied and requires good organisational and multi-tasking skills. Whilst full training will be provided, it would be beneficial to have experience in a similar role. Your key responsibilities will be to: Plan consignment movements between sites to meet delivery deadlines. Control the day-to-day customs clearance of shipments into the UK in conjunction with our clearance agents. Assist with keeping Standard operating procedures, work instructions and risk assessments. Act as a training coordinator for the logistics teams. Updating spreadsheets, schedules, reports, and presentation slides. General administration tasks such as filing, typing, copying, scanning. Provide administrative support. What you'll need to succeed: Experience in a similar role. Great communication skills, both written and verbal, with an excellent command of English Confident MS Office skills, particularly Word & Excel The ability to multi-task, problem solve, meet deadlines and prioritise a changing to-do list Be organised, with great attention to detail Have a friendly, outgoing personality. If you have the necessary skills and experience please apply now. Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
Apr 25, 2024
Full time
Warehouse Logistics / Planning Administrator Salary £20,000 - £24,000 DOE Bedford Do you have previous experience working within a warehouse dealing with shipments and administration? Working in a busy and fast paced environment, this role is varied and requires good organisational and multi-tasking skills. Whilst full training will be provided, it would be beneficial to have experience in a similar role. Your key responsibilities will be to: Plan consignment movements between sites to meet delivery deadlines. Control the day-to-day customs clearance of shipments into the UK in conjunction with our clearance agents. Assist with keeping Standard operating procedures, work instructions and risk assessments. Act as a training coordinator for the logistics teams. Updating spreadsheets, schedules, reports, and presentation slides. General administration tasks such as filing, typing, copying, scanning. Provide administrative support. What you'll need to succeed: Experience in a similar role. Great communication skills, both written and verbal, with an excellent command of English Confident MS Office skills, particularly Word & Excel The ability to multi-task, problem solve, meet deadlines and prioritise a changing to-do list Be organised, with great attention to detail Have a friendly, outgoing personality. If you have the necessary skills and experience please apply now. Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days we're sorry you have not been successful this time. Please do not let this stop you applying for other positions you may be suitable for. Good Luck!1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
ROLE PURPOSE: The Regional Finance Leader will be responsible for financial management of the Central Europe, Eastern Europe and Owned Stores business channels and provides day-to-day and strategic financial support to the Regional Heads of Sales for Central Europe Strategic partnerships, the Heads of Sales for the European Owned Stores, and the Regional Head of Eastern Europe. Principally this will mean managing Channel P&Ls, monthly financial reporting and analysis, budgeting and forecasting, due diligence on new initiatives and business opportunities, financial modelling, pricing, sales incentives, margin review, and creation and maintenance of dashboards indicating financial performance, agent performance and general business trends. In addition to this, the role will assist with the financial safety and soundness oversight including operational resilience within the company's regulatory framework and ensure the Global Finance functions deliver the services and support required by the Sales Channels/Region. The role reports to the Head of Financial, Planning & Analysis - Europe, Russia, and CIS. ACCOUNTABILITIES: Provide guidance and support to the Regional Heads of Sales for Central Europe Strategic partnerships, the Heads of Sales for the European Owned Stores and the Regional Head of Eastern Europe, the wider channel teams, and Global Finance teams in financial matters, to assist in achieving channel and regional objectives, Conducts monthly reporting and insightful analysis for review with Channel and Regional teams and Global finance teams, Drives the forecast and budget processes that link into the corporate planning requirements and deadlines. Strong presentation of budget plans with emphasis on revenue and profitability management, Preparation of regulated entity board meeting material including Safety and Soundness reviews, financial resilience reviews, financials stress testing, capital adequacy tracking and safeguarding funds management, Performs business case analysis and due diligence on new initiatives and business opportunities for the region, Financial tracking of key business initiatives, Creates insightful reports and analytics that can eventually translate into action with focus on the big picture and higher value at stake, Prepares comprehensive financial and general business presentations that reflect strong strategic thinking and analysis, Summarizes and presents key findings, recommendations, opportunities, and risks to senior leadership & functional teams, Collaborates with other finance peers to understand costs allocated to the designated business unit, direct expenses, and headcount, Guides decisions related to the pricing of product and services, deal structure and revenue recognition, Provide cross Channel and Regional co-ordination and guidance for reporting, new business activity and Investment approvals at a corporate level, Work with centralized reporting teams to ensure that they provide adequate daily/monthly reporting for your specific region, Ensure that local finance requirements are communicated to and actioned by the Global functional teams: Treasury: assist in the relationships with local bank partners. Co-ordinate with global treasury centres in Dallas and London to assist with local banking relationships and Central Bank requirements as needed, Accounting: may need to assist in audits, review and submission of statutory, local GAAP and fiscal reports and tax returns. Coordinate with Global Accounting department on appropriate accounting treatment for any financial transactions, Settlement and Commissions: assist with oversight and management of prefunding and commission settlement of the agent network, Assist with the preparation and/or periodic updating of internal control and risk management documentation and flows, Provide input and support to the Head of Financial, Planning & Analysis - Europe, Russia and CIS Europe as required on ad hoc initiatives, Perform Other Duties as required. SCOPE/CONTEXT: Reports to Head of Financial, Planning & Analysis, Europe - Russia and CIS Interacts closely with business Regional Heads of Sales for Central Europe Strategic partnerships, the Heads of Sales for the European Owned Stores and the Regional Head of Eastern Europe and wider teams within territory Interacts with cross-entity stakeholders and process-owner service oversight and monitoring for outsourced processes Interacts closely with central finance functions in the organisation Interacts with senior business personnel throughout the organisation and with other regional offices as required Some travel may be required. Qualifications QUALIFICATIONS, EXPERIENCE & SKILLS: Fluent English required Proven experience in Finance or FP&A environment (7-10 years) - qualified accountant/professional body affiliation preferred Strong understanding of regulatory framework in financial services and for payment institutions in particular Strong and proven business partnering and relationship building skills Self-driven individual with proven track record working in high growth fast paced environment Must possess strong quantitative and analytical skills with ability to adapt skills to a wide variety of changing analytical situations Excellent ability to interpret financial results and business indicators to identify trends and opportunities Proven experience in building financial models (e.g., pricing, market elasticity, scenario analysis, market analysis, valuation) and using these models to drive and improve business results Clear, concise oral and written communication skills with the ability to interact and present with all levels within an organization Strong organisational skills, ability to manage conflicting priorities and co-ordinate several tasks simultaneously Must have a strong desire to succeed in a very dynamic environment Demonstrated experience in implementing process improvement to business planning, forecasting and management reporting activities Proficiency in Microsoft Office applications is a must - Excel, Word, PowerPoint Working knowledge of databases is required (Essbase, Oracle EBS and Cognos Analytics) Ability to deliver under pressure and tight deadlines while engaging in effective dialogue aimed at delivering results Ability to delegate work assignments, empower others and gives authority to work independently, set expectations and monitor delegated activities. Primary Location: United Kingdom-ENG-London Work Locations: GB_Corp_London_Queen Victoria Street 85 Senator House, 1st Floor 85 Queen Victoria Street London EC4V 4AB Job: Financial Planning & Analysis Organization: Finance : Full-time Job Posting: Aug 24, 2022, 11:01:19 AM
Sep 24, 2022
Full time
ROLE PURPOSE: The Regional Finance Leader will be responsible for financial management of the Central Europe, Eastern Europe and Owned Stores business channels and provides day-to-day and strategic financial support to the Regional Heads of Sales for Central Europe Strategic partnerships, the Heads of Sales for the European Owned Stores, and the Regional Head of Eastern Europe. Principally this will mean managing Channel P&Ls, monthly financial reporting and analysis, budgeting and forecasting, due diligence on new initiatives and business opportunities, financial modelling, pricing, sales incentives, margin review, and creation and maintenance of dashboards indicating financial performance, agent performance and general business trends. In addition to this, the role will assist with the financial safety and soundness oversight including operational resilience within the company's regulatory framework and ensure the Global Finance functions deliver the services and support required by the Sales Channels/Region. The role reports to the Head of Financial, Planning & Analysis - Europe, Russia, and CIS. ACCOUNTABILITIES: Provide guidance and support to the Regional Heads of Sales for Central Europe Strategic partnerships, the Heads of Sales for the European Owned Stores and the Regional Head of Eastern Europe, the wider channel teams, and Global Finance teams in financial matters, to assist in achieving channel and regional objectives, Conducts monthly reporting and insightful analysis for review with Channel and Regional teams and Global finance teams, Drives the forecast and budget processes that link into the corporate planning requirements and deadlines. Strong presentation of budget plans with emphasis on revenue and profitability management, Preparation of regulated entity board meeting material including Safety and Soundness reviews, financial resilience reviews, financials stress testing, capital adequacy tracking and safeguarding funds management, Performs business case analysis and due diligence on new initiatives and business opportunities for the region, Financial tracking of key business initiatives, Creates insightful reports and analytics that can eventually translate into action with focus on the big picture and higher value at stake, Prepares comprehensive financial and general business presentations that reflect strong strategic thinking and analysis, Summarizes and presents key findings, recommendations, opportunities, and risks to senior leadership & functional teams, Collaborates with other finance peers to understand costs allocated to the designated business unit, direct expenses, and headcount, Guides decisions related to the pricing of product and services, deal structure and revenue recognition, Provide cross Channel and Regional co-ordination and guidance for reporting, new business activity and Investment approvals at a corporate level, Work with centralized reporting teams to ensure that they provide adequate daily/monthly reporting for your specific region, Ensure that local finance requirements are communicated to and actioned by the Global functional teams: Treasury: assist in the relationships with local bank partners. Co-ordinate with global treasury centres in Dallas and London to assist with local banking relationships and Central Bank requirements as needed, Accounting: may need to assist in audits, review and submission of statutory, local GAAP and fiscal reports and tax returns. Coordinate with Global Accounting department on appropriate accounting treatment for any financial transactions, Settlement and Commissions: assist with oversight and management of prefunding and commission settlement of the agent network, Assist with the preparation and/or periodic updating of internal control and risk management documentation and flows, Provide input and support to the Head of Financial, Planning & Analysis - Europe, Russia and CIS Europe as required on ad hoc initiatives, Perform Other Duties as required. SCOPE/CONTEXT: Reports to Head of Financial, Planning & Analysis, Europe - Russia and CIS Interacts closely with business Regional Heads of Sales for Central Europe Strategic partnerships, the Heads of Sales for the European Owned Stores and the Regional Head of Eastern Europe and wider teams within territory Interacts with cross-entity stakeholders and process-owner service oversight and monitoring for outsourced processes Interacts closely with central finance functions in the organisation Interacts with senior business personnel throughout the organisation and with other regional offices as required Some travel may be required. Qualifications QUALIFICATIONS, EXPERIENCE & SKILLS: Fluent English required Proven experience in Finance or FP&A environment (7-10 years) - qualified accountant/professional body affiliation preferred Strong understanding of regulatory framework in financial services and for payment institutions in particular Strong and proven business partnering and relationship building skills Self-driven individual with proven track record working in high growth fast paced environment Must possess strong quantitative and analytical skills with ability to adapt skills to a wide variety of changing analytical situations Excellent ability to interpret financial results and business indicators to identify trends and opportunities Proven experience in building financial models (e.g., pricing, market elasticity, scenario analysis, market analysis, valuation) and using these models to drive and improve business results Clear, concise oral and written communication skills with the ability to interact and present with all levels within an organization Strong organisational skills, ability to manage conflicting priorities and co-ordinate several tasks simultaneously Must have a strong desire to succeed in a very dynamic environment Demonstrated experience in implementing process improvement to business planning, forecasting and management reporting activities Proficiency in Microsoft Office applications is a must - Excel, Word, PowerPoint Working knowledge of databases is required (Essbase, Oracle EBS and Cognos Analytics) Ability to deliver under pressure and tight deadlines while engaging in effective dialogue aimed at delivering results Ability to delegate work assignments, empower others and gives authority to work independently, set expectations and monitor delegated activities. Primary Location: United Kingdom-ENG-London Work Locations: GB_Corp_London_Queen Victoria Street 85 Senator House, 1st Floor 85 Queen Victoria Street London EC4V 4AB Job: Financial Planning & Analysis Organization: Finance : Full-time Job Posting: Aug 24, 2022, 11:01:19 AM
End Date Monday 26 September 2022 Salary Range £48,784 - £60,980 Agile Working Options Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion Job Description Summary . Job Description Contract & Commercial Manager - Cloud Services Lloyds Banking Group Edinburgh, Leeds, London, Halifax, Bristol, Manchester - We're happy with home working the majority of the time, however you'll need to be in office 2 days per week under your own cost. Salary & Benefits: The base salary banding for this role is £57,048 - £79,274 in London and £48,784 to £66,140 outside of London plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices flexibility to suit your lifestyle and ensure a good work-life balance. Who are Lloyds Banking Group and where does this role sit? At Lloyds Banking Group (LBG), we are driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities. As part of Group CI&SO, Cloud Services is the primary agent for creating and leading a future Cloud capability and the associated eco-system of future service partners to enable the bank of the future. Your responsibilities will include leading and collaborating with a variety of stakeholders across Finance, Cost Management and Supplier teams as well as external 3rd party IT & resourcing suppliers. You will be ensuring there is efficient management and control of financials, resourcing and 3rd party contracted services. Specific activities which you'll be responsible for include things like; Plan/Manage budgets, forecasting & track 3rd party IT & resource headcount actual to forecasts. Working closely with Finance, supplier & resourcing teams Lead meetings with Finance for risk & ops, journals, accruals, pre-payments, purchase order invoice tracking & Reporting Engagement with Cost Management in line with processes; plan & lead cost approvals for renewals of 3rd party contracts ensuring requirements are gathered, prioritised out, negotiated & justified to ensure fit for purpose Programmes and Projects - support projects, SMEs and HOF providing expertise and mentorship through cost management process. Ensure there is sufficient cross charging to hit end of year targets. Collaborate with leadership team to ensure robust justification are submitted, while being conscious of justification for any high day rates and long tenure. Manage the performance of the supplier in line with their contracted SLA's/KPI's What do we need to see from applicants? Ability to lead, encourage and empower a wide cross-section of people from different backgrounds and make them feel a valued member of the team and motivated to deliver their best performance Budget /financials planning, forecasting, and tracking Supplier Management 3rd parties' engagement Strong communication (oral and written) with stakeholder teamwork and influential skills Robust detailed process & procedural skills - organised & efficient Experience in driving change across complex organisations Experience of operating in the Service Delivery, Cost Management and Finance environment with a good understanding of frameworks and internal processes Proven systematic & analytical approach to problem solving and improvements with the ability to implement effective business solution What can I expect in Return? We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you'll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued. We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and equal opportunity and are happy to consider flexible working arrangements. Together we'll make it possible! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Sep 21, 2022
Full time
End Date Monday 26 September 2022 Salary Range £48,784 - £60,980 Agile Working Options Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion Job Description Summary . Job Description Contract & Commercial Manager - Cloud Services Lloyds Banking Group Edinburgh, Leeds, London, Halifax, Bristol, Manchester - We're happy with home working the majority of the time, however you'll need to be in office 2 days per week under your own cost. Salary & Benefits: The base salary banding for this role is £57,048 - £79,274 in London and £48,784 to £66,140 outside of London plus annual personal bonus, 15% employer pension contribution, 4% flexible cash pot, private medical insurance, 30 days holiday plus bank holidays. We also offer flexible working hours, agile working practices flexibility to suit your lifestyle and ensure a good work-life balance. Who are Lloyds Banking Group and where does this role sit? At Lloyds Banking Group (LBG), we are driven by a clear purpose - to help Britain prosper. Across the Group, our colleagues are passionate about making a difference to customers, businesses, and communities. As part of Group CI&SO, Cloud Services is the primary agent for creating and leading a future Cloud capability and the associated eco-system of future service partners to enable the bank of the future. Your responsibilities will include leading and collaborating with a variety of stakeholders across Finance, Cost Management and Supplier teams as well as external 3rd party IT & resourcing suppliers. You will be ensuring there is efficient management and control of financials, resourcing and 3rd party contracted services. Specific activities which you'll be responsible for include things like; Plan/Manage budgets, forecasting & track 3rd party IT & resource headcount actual to forecasts. Working closely with Finance, supplier & resourcing teams Lead meetings with Finance for risk & ops, journals, accruals, pre-payments, purchase order invoice tracking & Reporting Engagement with Cost Management in line with processes; plan & lead cost approvals for renewals of 3rd party contracts ensuring requirements are gathered, prioritised out, negotiated & justified to ensure fit for purpose Programmes and Projects - support projects, SMEs and HOF providing expertise and mentorship through cost management process. Ensure there is sufficient cross charging to hit end of year targets. Collaborate with leadership team to ensure robust justification are submitted, while being conscious of justification for any high day rates and long tenure. Manage the performance of the supplier in line with their contracted SLA's/KPI's What do we need to see from applicants? Ability to lead, encourage and empower a wide cross-section of people from different backgrounds and make them feel a valued member of the team and motivated to deliver their best performance Budget /financials planning, forecasting, and tracking Supplier Management 3rd parties' engagement Strong communication (oral and written) with stakeholder teamwork and influential skills Robust detailed process & procedural skills - organised & efficient Experience in driving change across complex organisations Experience of operating in the Service Delivery, Cost Management and Finance environment with a good understanding of frameworks and internal processes Proven systematic & analytical approach to problem solving and improvements with the ability to implement effective business solution What can I expect in Return? We're dedicated to giving you opportunities and support to develop you both professionally and personally to optimise your potential! As a new colleague to the team, you'll join us on our journey to build a 21st century bank that reflects modern Britain and craft an inclusive culture where all colleagues feel encouraged and valued. We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and equal opportunity and are happy to consider flexible working arrangements. Together we'll make it possible! At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough. this role is an onsite position You will need to have experience of working In a call centre or service desk role. Various Shifts. 7.5 hour shift. Desk covered between 08:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis Contracts min 3 months, with a potential to going perm long term. Key responsibilities 1st Line Support of Software / Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured. *Direct first hand ticket ownership. *Regularly update incidents logged on the ITSM and manage the ticket assigned to your group. *Maintain a high level of First Contacts Fixes. *Proactively keep customers informed on an incident / request status and progress. *Escalate incidents to the relevant resolver group where first time fix is not possible. *Adapting and keeping up to date with current standard procedures. *Proactively maintain and develop technical knowledge. *Escalate potential service / problem issues initially with the relevant management / departments. *Act as a role model for new members of the team and assist with training where required. Knowledge and Experience *Good knowledge of IT platforms, equipment and applications. *Excellent time keeping. *Excellent spoken / written communication skills. *Relevant Customer service skills *Previous experience within an IT support environment. *Industry recognised qualifications in relevant area is desirable (i.e. MCP / CCNA / CompTIA) *Experienced in the following: oWindows Operating Systems oApplication troubleshooting (Teams, Outlook, Word etc) oHardware troubleshooting (desktop, laptop, phones) oRemote Support oCustomer Service *Experienced in the following desirable: oCitrix oMS Administration of AD, Exchange, O365 oSCCM oMDM (such as Intune) *Understanding of the ITIL framework and knowledge of the various associated disciplines is desirable *Experience of working to SLAs, KPIs and to be able to accurately describe their purpose is desirable. Personal attributes *Positive, enthusiastic and supportive individual. *Effective communication skills. *Ability to take ownership of incidents and progress to resolution. *Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner. *Ability to work under pressure and apply existing knowledge to unknown areas. *Ability to work in a team and to support team members. *Creative troubleshooting skills and inquisitive nature. *Passionate, professional, with a 'can-do' attitude at all times *Proactive thinking *Ability to work in office and remotely So if you are a Call Logger/ Service Desk / First Line support / Call Centre analyst with the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Jan 08, 2022
Contractor
We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough. this role is an onsite position You will need to have experience of working In a call centre or service desk role. Various Shifts. 7.5 hour shift. Desk covered between 08:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis Contracts min 3 months, with a potential to going perm long term. Key responsibilities 1st Line Support of Software / Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured. *Direct first hand ticket ownership. *Regularly update incidents logged on the ITSM and manage the ticket assigned to your group. *Maintain a high level of First Contacts Fixes. *Proactively keep customers informed on an incident / request status and progress. *Escalate incidents to the relevant resolver group where first time fix is not possible. *Adapting and keeping up to date with current standard procedures. *Proactively maintain and develop technical knowledge. *Escalate potential service / problem issues initially with the relevant management / departments. *Act as a role model for new members of the team and assist with training where required. Knowledge and Experience *Good knowledge of IT platforms, equipment and applications. *Excellent time keeping. *Excellent spoken / written communication skills. *Relevant Customer service skills *Previous experience within an IT support environment. *Industry recognised qualifications in relevant area is desirable (i.e. MCP / CCNA / CompTIA) *Experienced in the following: oWindows Operating Systems oApplication troubleshooting (Teams, Outlook, Word etc) oHardware troubleshooting (desktop, laptop, phones) oRemote Support oCustomer Service *Experienced in the following desirable: oCitrix oMS Administration of AD, Exchange, O365 oSCCM oMDM (such as Intune) *Understanding of the ITIL framework and knowledge of the various associated disciplines is desirable *Experience of working to SLAs, KPIs and to be able to accurately describe their purpose is desirable. Personal attributes *Positive, enthusiastic and supportive individual. *Effective communication skills. *Ability to take ownership of incidents and progress to resolution. *Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner. *Ability to work under pressure and apply existing knowledge to unknown areas. *Ability to work in a team and to support team members. *Creative troubleshooting skills and inquisitive nature. *Passionate, professional, with a 'can-do' attitude at all times *Proactive thinking *Ability to work in office and remotely So if you are a Call Logger/ Service Desk / First Line support / Call Centre analyst with the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Global Technology Solutions Ltd
Peterborough, Cambridgeshire
We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough. this role is an onsite position You will need to have experience of working In a call centre or service desk role. Various Shifts. 7.5 hour shift. Desk covered between 08:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis Contracts min 3 months, with a potential to going perm long term. Key responsibilities 1st Line Support of Software / Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured. *Direct first hand ticket ownership. *Regularly update incidents logged on the ITSM and manage the ticket assigned to your group. *Maintain a high level of First Contacts Fixes. *Proactively keep customers informed on an incident / request status and progress. *Escalate incidents to the relevant resolver group where first time fix is not possible. *Adapting and keeping up to date with current standard procedures. *Proactively maintain and develop technical knowledge. *Escalate potential service / problem issues initially with the relevant management / departments. *Act as a role model for new members of the team and assist with training where required. Knowledge and Experience *Good knowledge of IT platforms, equipment and applications. *Excellent time keeping. *Excellent spoken / written communication skills. *Relevant Customer service skills *Previous experience within an IT support environment. *Industry recognised qualifications in relevant area is desirable (i.e. MCP / CCNA / CompTIA) *Experienced in the following: oWindows Operating Systems oApplication troubleshooting (Teams, Outlook, Word etc) oHardware troubleshooting (desktop, laptop, phones) oRemote Support oCustomer Service *Experienced in the following desirable: oCitrix oMS Administration of AD, Exchange, O365 oSCCM oMDM (such as Intune) *Understanding of the ITIL framework and knowledge of the various associated disciplines is desirable *Experience of working to SLAs, KPIs and to be able to accurately describe their purpose is desirable. Personal attributes *Positive, enthusiastic and supportive individual. *Effective communication skills. *Ability to take ownership of incidents and progress to resolution. *Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner. *Ability to work under pressure and apply existing knowledge to unknown areas. *Ability to work in a team and to support team members. *Creative troubleshooting skills and inquisitive nature. *Passionate, professional, with a 'can-do' attitude at all times *Proactive thinking *Ability to work in office and remotely So if you are a Call Logger/ Service Desk / First Line support / Call Centre analyst with the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Dec 03, 2021
Contractor
We have a fantastic opportunity for experienced Call Centre / Service Desk / Call loggers/ First Line support Analysts in Hampton, Peterborough. this role is an onsite position You will need to have experience of working In a call centre or service desk role. Various Shifts. 7.5 hour shift. Desk covered between 08:00 - 20.30 and will include a Saturday and Sunday shifts on a rota basis Contracts min 3 months, with a potential to going perm long term. Key responsibilities 1st Line Support of Software / Hardware related incidents. *Accurately log incidents and ensure all relevant data is captured. *Direct first hand ticket ownership. *Regularly update incidents logged on the ITSM and manage the ticket assigned to your group. *Maintain a high level of First Contacts Fixes. *Proactively keep customers informed on an incident / request status and progress. *Escalate incidents to the relevant resolver group where first time fix is not possible. *Adapting and keeping up to date with current standard procedures. *Proactively maintain and develop technical knowledge. *Escalate potential service / problem issues initially with the relevant management / departments. *Act as a role model for new members of the team and assist with training where required. Knowledge and Experience *Good knowledge of IT platforms, equipment and applications. *Excellent time keeping. *Excellent spoken / written communication skills. *Relevant Customer service skills *Previous experience within an IT support environment. *Industry recognised qualifications in relevant area is desirable (i.e. MCP / CCNA / CompTIA) *Experienced in the following: oWindows Operating Systems oApplication troubleshooting (Teams, Outlook, Word etc) oHardware troubleshooting (desktop, laptop, phones) oRemote Support oCustomer Service *Experienced in the following desirable: oCitrix oMS Administration of AD, Exchange, O365 oSCCM oMDM (such as Intune) *Understanding of the ITIL framework and knowledge of the various associated disciplines is desirable *Experience of working to SLAs, KPIs and to be able to accurately describe their purpose is desirable. Personal attributes *Positive, enthusiastic and supportive individual. *Effective communication skills. *Ability to take ownership of incidents and progress to resolution. *Communication and interpersonal skills including listening, building rapport, establishing empathy whilst demonstrating awareness of internal and external issues in a calm and polite manner. *Ability to work under pressure and apply existing knowledge to unknown areas. *Ability to work in a team and to support team members. *Creative troubleshooting skills and inquisitive nature. *Passionate, professional, with a 'can-do' attitude at all times *Proactive thinking *Ability to work in office and remotely So if you are a Call Logger/ Service Desk / First Line support / Call Centre analyst with the above skills and experience please apply now! "In applying for this position, you consent to your personal data being shared with the specified employer and for your details to remain with GTS for as long as is necessary to process your application. See our Privacy Notice for full information Global Technology Solutions is acting as an Employment Business in relation to this vacancy..
Role Overview We are currently looking for a Senior QC Materials Analyst to join a growing biotechnology company based in South West London. As the Senior QC Materials Analyst you will work in the quality control department and you will be responsible for working with raw materials and establishing raw materials policy, flow strategy and processes. Duties and Responsibilities You will lead the sampling and testing of raw materials. You will work with programme management, quality, supply chain, development and manufacturing to meet deliverables and deadlines. As the Senior QC Materials Analyst you will be responsible for writing appropriate documentation such as materials policies, ensuring compliance and safety before releasing them. You will define management and flow strategies of product intermediates, raw materials, standards and consumables. You will support out of specification investigations, deviations, change controls related to raw materials. As the Senior QC Materials Analyst maintaining calibration, qualification and validation of material testing equipment will be among your duties. Education and Experience MSc or BSc in a relevant Scientific discipline and a number of years of industry experience working in QC including extensive experience with raw materials. Proven industry experience working in a GMP laboratory in a pharmaceutical or biotechnology/biopharma company is essential to your application. Proven experience with reagent preparation and material handling is essential for this position. To find out more about Real please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
Dec 02, 2021
Full time
Role Overview We are currently looking for a Senior QC Materials Analyst to join a growing biotechnology company based in South West London. As the Senior QC Materials Analyst you will work in the quality control department and you will be responsible for working with raw materials and establishing raw materials policy, flow strategy and processes. Duties and Responsibilities You will lead the sampling and testing of raw materials. You will work with programme management, quality, supply chain, development and manufacturing to meet deliverables and deadlines. As the Senior QC Materials Analyst you will be responsible for writing appropriate documentation such as materials policies, ensuring compliance and safety before releasing them. You will define management and flow strategies of product intermediates, raw materials, standards and consumables. You will support out of specification investigations, deviations, change controls related to raw materials. As the Senior QC Materials Analyst maintaining calibration, qualification and validation of material testing equipment will be among your duties. Education and Experience MSc or BSc in a relevant Scientific discipline and a number of years of industry experience working in QC including extensive experience with raw materials. Proven industry experience working in a GMP laboratory in a pharmaceutical or biotechnology/biopharma company is essential to your application. Proven experience with reagent preparation and material handling is essential for this position. To find out more about Real please visit Real Staffing, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy| Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales
2 x Application Support Consultants / Support Analysts for interesting 1st / 2nd Line Support roles with a superb company who have continued to excel and grow through the upheaval of 2020. They now have 150+ staff, they have won multiple awards for being the best ERP solutions business, beating Microsoft Dynamics and others, and they have recently been approved as a supplier to a buying group that represents over 500 businesses in the UK. The company is growing and there is a positive vibe, people are optimistic about their careers and the future here. The software is modern and user friendly, and is a SQL Server, .Net framework ERP product which is highly configurable. Broad salary range depending on your level, to £33k for the right skills. Office based near Bourne End with some home working flexibility. The UK support team is currently 4 people and a support team leader, with 200 customers and they need two more application support consultants to help with the growing workload. You can expect up to 15 calls a day. They are looking for a candidate with at least 12 months' application support, so if you work for a software company supporting a specific application for business customers (SME) that is ideal. So this could be application support of ERP software, or accounting solutions, or construction, property management, builders' merchants, or dealer management software. Or it could be events management software, legal accounting, field service software, or MRP software or estate agent solutions. And it would be great if you had some SQL scripting or SQL Server experience. But the most important skill is to be able to listen to people, understand the issues and look for ways to move things forward. These roles would naturally lead into ERP Implementation and functional consulting as the next career step. Or if you are keen on software development they will fund training courses to learn development and coding in the future. They would expect to see strong problem solving skills with a logical approach to achieving objectives, and excellent interpersonal skills: people who are ambitious, enthusiastic, reliable, and eager to be challenged. You use tact and courtesy when speaking to clients, but can be assertive where necessary. The positions are 1st and 2nd Line Support, but predominantly 2nd Line because nearly all their clients have their own IT departments, so it is rare to have a quick 5 minute fix. The work is interesting and very involved and you will own your calls and work through the issues. The product is written in C# and .Net with SQL Server so working in this role, you will be exposed to that technology and if you were interested in learning more about that side, it would be an advantage, but not essential. This will involve dealing with difficult situations and having to deal with unhappy clients. Sometimes it will be the ERP software at fault and sometimes it will be the client causing their own problems, and sometimes a mixture of both. What is interesting is that you will be dealing with issues across all modules, Finance, CRM, Ecommerce, Inventory, Warehousing, Distribution, Purchasing and Mobile. So when you take a call you will need to figure out what the issue is, really get into the nitty gritty of it by talking to the client, and really trying to understand the issues their business is having. To find out more, contact Jake King or Carolyn MacLurg at Ambis Resourcing.
Sep 09, 2021
Full time
2 x Application Support Consultants / Support Analysts for interesting 1st / 2nd Line Support roles with a superb company who have continued to excel and grow through the upheaval of 2020. They now have 150+ staff, they have won multiple awards for being the best ERP solutions business, beating Microsoft Dynamics and others, and they have recently been approved as a supplier to a buying group that represents over 500 businesses in the UK. The company is growing and there is a positive vibe, people are optimistic about their careers and the future here. The software is modern and user friendly, and is a SQL Server, .Net framework ERP product which is highly configurable. Broad salary range depending on your level, to £33k for the right skills. Office based near Bourne End with some home working flexibility. The UK support team is currently 4 people and a support team leader, with 200 customers and they need two more application support consultants to help with the growing workload. You can expect up to 15 calls a day. They are looking for a candidate with at least 12 months' application support, so if you work for a software company supporting a specific application for business customers (SME) that is ideal. So this could be application support of ERP software, or accounting solutions, or construction, property management, builders' merchants, or dealer management software. Or it could be events management software, legal accounting, field service software, or MRP software or estate agent solutions. And it would be great if you had some SQL scripting or SQL Server experience. But the most important skill is to be able to listen to people, understand the issues and look for ways to move things forward. These roles would naturally lead into ERP Implementation and functional consulting as the next career step. Or if you are keen on software development they will fund training courses to learn development and coding in the future. They would expect to see strong problem solving skills with a logical approach to achieving objectives, and excellent interpersonal skills: people who are ambitious, enthusiastic, reliable, and eager to be challenged. You use tact and courtesy when speaking to clients, but can be assertive where necessary. The positions are 1st and 2nd Line Support, but predominantly 2nd Line because nearly all their clients have their own IT departments, so it is rare to have a quick 5 minute fix. The work is interesting and very involved and you will own your calls and work through the issues. The product is written in C# and .Net with SQL Server so working in this role, you will be exposed to that technology and if you were interested in learning more about that side, it would be an advantage, but not essential. This will involve dealing with difficult situations and having to deal with unhappy clients. Sometimes it will be the ERP software at fault and sometimes it will be the client causing their own problems, and sometimes a mixture of both. What is interesting is that you will be dealing with issues across all modules, Finance, CRM, Ecommerce, Inventory, Warehousing, Distribution, Purchasing and Mobile. So when you take a call you will need to figure out what the issue is, really get into the nitty gritty of it by talking to the client, and really trying to understand the issues their business is having. To find out more, contact Jake King or Carolyn MacLurg at Ambis Resourcing.