Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT We're looking for an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. If you are highly skilled at leading, motivating & developing a front-line specialist teams, we'd love to hear from you! What you'll do: Lead, motivate & develop a team 12 - 15 primarily hybrid Specialist Fraud Agents. Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Use data to understand agent level performance, identify trends and action plans to support improvements. Write & deliver performance appraisals setting goals for the year ahead aligning with business objectives. Leverage multiple data sources to design, develop and implement fraud prevention strategies. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required. Review established detection system-generated alerts to identify fraudulent activity. Collaborate & support peers to ensure consistency in leadership across all front-line teams. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed into the area. Investigate potential sources of fraud. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. What we're looking for: Previous experience of directly managing a Fraud Investigations team. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 01, 2024
Full time
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. YOUR IMPACT We're looking for an experienced Fraud Investigations Team Manager to lead our growing team of Fraud Specialists. If you are highly skilled at leading, motivating & developing a front-line specialist teams, we'd love to hear from you! What you'll do: Lead, motivate & develop a team 12 - 15 primarily hybrid Specialist Fraud Agents. Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Use data to understand agent level performance, identify trends and action plans to support improvements. Write & deliver performance appraisals setting goals for the year ahead aligning with business objectives. Leverage multiple data sources to design, develop and implement fraud prevention strategies. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required. Review established detection system-generated alerts to identify fraudulent activity. Collaborate & support peers to ensure consistency in leadership across all front-line teams. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed into the area. Investigate potential sources of fraud. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. What we're looking for: Previous experience of directly managing a Fraud Investigations team. Demonstrable experience in coaching teams to achieve expected KPI's using recognised coaching models to achieve this. Ability to create a positive team working environment that supports the retention & development of great customer service agents. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Your Impact We're looking for an experienced Fraud Associate to lead our growing team of Fraud Managers. If you are highly skilled at leading, motivating & developing front-line specialist teams, we'd love to hear from you! What you'll do: Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed in the area. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. Ensure agents and team controls are managed daily, weekly and monthly whilst pro-actively logging and escalating any new issues or risks. Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership Maintain knowledge of latest industry trends and best-practices Collaborate with Fraud Strategy, Fraud Governance, and Fraud Operations and other teams to resolve escalated issues, identify areas of opportunity and make recommendations Drive operational optimization by improving systems capabilities, and by training and developing the teams' technical skills Determine action required based on established procedures and work with supervisor to handle more complex cases and place appropriate hold on accounts deemed to have fraudulent activity. Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred What we're looking for: Previous experience of directly managing a Fraud Investigations team. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. Proven track record of strong leadership skills, experience leading a team required Excellent verbal, written and presentation communication skills across a wide array of stakeholders across the firm. Experience in working with Risk Management, Compliance and Audit partners and occasionally interacting directly with external regulatory agency personnel. Ability to analyse data for patterns and trends and to take findings and communicate them in an effective manner Detailed-oriented and organised Time management skills and ability to work under pressure with autonomy ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
May 01, 2024
Full time
Wealth Management Across Asset Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking, and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our direct-to-consumer business provides digital solutions that help customers save and invest. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data, and design. Marcus by Goldman Sachs The firm's direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering, and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. Our division also provides critical operations and user experience design to ensure business flows smoothly when customers come to us. From day one, our customer service leaders will play a vital role in upholding the three customer support principles of customer focus, process innovation and risk management. Your Impact We're looking for an experienced Fraud Associate to lead our growing team of Fraud Managers. If you are highly skilled at leading, motivating & developing front-line specialist teams, we'd love to hear from you! What you'll do: Ensure team performance expectations are being met by coaching and enabling direct reports to be successful in role. Maintain day-to-day fraud procedures and controls, working with management team and customer support agents. Work with broader business partners to ensure resource requirements are met, schedules are adhered to, and changes are well-managed in the area. Develop a deep understanding of day-to-day expectations of own role and that of direct reports. Ensure agents and team controls are managed daily, weekly and monthly whilst pro-actively logging and escalating any new issues or risks. Review developing cases, identify and analyze points of compromise, and communicate potential risk to Fraud leadership Maintain knowledge of latest industry trends and best-practices Collaborate with Fraud Strategy, Fraud Governance, and Fraud Operations and other teams to resolve escalated issues, identify areas of opportunity and make recommendations Drive operational optimization by improving systems capabilities, and by training and developing the teams' technical skills Determine action required based on established procedures and work with supervisor to handle more complex cases and place appropriate hold on accounts deemed to have fraudulent activity. Communicate professionally with customers, merchants, financial institutions and other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred What we're looking for: Previous experience of directly managing a Fraud Investigations team. Excellent communication skills, able to set clear performance goals and inspire direct reports to achieve these. Strong understanding of contact centre metrics and proven track record of achieving these. Ability to manage your own workload whilst balancing the needs of the customers and your team. Excellent analytical & critical thinking skills. Ability to think creatively and change approaches to deliver better outcomes. Ability to stay calm and focussed whilst delivering on multiple priorities. Proven track record of strong leadership skills, experience leading a team required Excellent verbal, written and presentation communication skills across a wide array of stakeholders across the firm. Experience in working with Risk Management, Compliance and Audit partners and occasionally interacting directly with external regulatory agency personnel. Ability to analyse data for patterns and trends and to take findings and communicate them in an effective manner Detailed-oriented and organised Time management skills and ability to work under pressure with autonomy ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at We're committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: The Goldman Sachs Group, Inc., 2023. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity
UNISON are partnering exclusively with Robertson Bell in their search for a new Head of Internal Audit to join their team on a permanent basis. UNISON is the UK's leading public sector trade union, with more than 1.3 million members working in the public services, energy services, private, voluntary and community sectors. The Head of Internal Audit will report into the Finance Director and will manage a well-established team of six undertaking routine branch audits on a cyclical basis as well as ad hoc special investigations when required including fraud investigations. The organisation: UNISON employs around 1,200 staff, approximately 370 at our national centre in Euston, central London and the remainder in our 12 regions across the UK including Northern Ireland. Its main functions include supporting the General Secretariat and the NEC via the Finance and Resource Management Committee. With an annual subscription income of around £170 million, the key objective is the effective management and safeguarding of the union's finances, ensuring that UNISON considers the financial implications when meeting its objectives and the needs of its members. There are 34 members of staff in the department with responsibilities over financial management and operations, regional and branch financial management, staff pensions and internal audit. The role: Managing, integrating, and coordinating the activities of the Internal Audit Team and overseeing and ensuring the delivery of a planned program of audit visits to branches Reviewing, testing, and monitoring of branch activities to ensure compliance with internal and external financial regulations and legal requirements. Undertaking branch audits and fraud investigations when problems are identified at a branch, regional or national level, to minimise the risk of exposure and safeguard the Union's assets. The post holder will report findings to Senior Management, NEC, and to external parties as and when circumstances dictate. Ensuring that the production of reports and similar communications present the financial affairs of UNISON in an appropriate manner to members, committees, Secretariat, Senior Managers, as well as other external agencies. Liaising with relevant committees, legal parties (internal and external) and any relevant third-party representatives on legal cases and proceedings. Putting forward and following up on recommendations to mitigate risks identified to Senior Management, Regions and Branches and maintaining the audit log, records and working papers to high standards. Developing and updating internal audit procedures, relevant policy and process documentation including handbooks, training materials and guidance ensuring they are fit for purpose and communicated effectively. The successful candidate will: Hold a recognised CCAB accountancy qualification with proven post-qualification experience in audit and financial accounting Be experienced in managing an Internal Audit function in a large and complex organisation. Have the ability to lead audits and investigations to conclusions and report to the necessary internal and external bodies. Have highly developed interpersonal and communicative skills. Hold the ability to advise on financial and operational matters concerning compliance with internal governance and external regulatory and legal requirements to a wide range of audiences. The position will be based at UNISONs head office on Euston Road and require 50% attendance at the office. The closing date for applications is 28 th April with interviews taking place the week commencing 6 th May. Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!
May 01, 2024
Full time
UNISON are partnering exclusively with Robertson Bell in their search for a new Head of Internal Audit to join their team on a permanent basis. UNISON is the UK's leading public sector trade union, with more than 1.3 million members working in the public services, energy services, private, voluntary and community sectors. The Head of Internal Audit will report into the Finance Director and will manage a well-established team of six undertaking routine branch audits on a cyclical basis as well as ad hoc special investigations when required including fraud investigations. The organisation: UNISON employs around 1,200 staff, approximately 370 at our national centre in Euston, central London and the remainder in our 12 regions across the UK including Northern Ireland. Its main functions include supporting the General Secretariat and the NEC via the Finance and Resource Management Committee. With an annual subscription income of around £170 million, the key objective is the effective management and safeguarding of the union's finances, ensuring that UNISON considers the financial implications when meeting its objectives and the needs of its members. There are 34 members of staff in the department with responsibilities over financial management and operations, regional and branch financial management, staff pensions and internal audit. The role: Managing, integrating, and coordinating the activities of the Internal Audit Team and overseeing and ensuring the delivery of a planned program of audit visits to branches Reviewing, testing, and monitoring of branch activities to ensure compliance with internal and external financial regulations and legal requirements. Undertaking branch audits and fraud investigations when problems are identified at a branch, regional or national level, to minimise the risk of exposure and safeguard the Union's assets. The post holder will report findings to Senior Management, NEC, and to external parties as and when circumstances dictate. Ensuring that the production of reports and similar communications present the financial affairs of UNISON in an appropriate manner to members, committees, Secretariat, Senior Managers, as well as other external agencies. Liaising with relevant committees, legal parties (internal and external) and any relevant third-party representatives on legal cases and proceedings. Putting forward and following up on recommendations to mitigate risks identified to Senior Management, Regions and Branches and maintaining the audit log, records and working papers to high standards. Developing and updating internal audit procedures, relevant policy and process documentation including handbooks, training materials and guidance ensuring they are fit for purpose and communicated effectively. The successful candidate will: Hold a recognised CCAB accountancy qualification with proven post-qualification experience in audit and financial accounting Be experienced in managing an Internal Audit function in a large and complex organisation. Have the ability to lead audits and investigations to conclusions and report to the necessary internal and external bodies. Have highly developed interpersonal and communicative skills. Hold the ability to advise on financial and operational matters concerning compliance with internal governance and external regulatory and legal requirements to a wide range of audiences. The position will be based at UNISONs head office on Euston Road and require 50% attendance at the office. The closing date for applications is 28 th April with interviews taking place the week commencing 6 th May. Applications will be under constant review before the closing date, so please submit your application to our exclusive search agent, Robertson Bell. Apply now to be considered!